OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016

Page created by Clifton Graves
 
CONTINUE READING
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
OpenScape Business
Customer Presentation
September 2016
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   2
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
Key Factors for Success
              Many Tasks                                                       Always on the Move         Improve Customer Services
Fitting Voice and UC for all                                                   Mobility with perfect      High expectations in customer
users                                                                          collaboration              services.

How can modern                                                                 How to improve             How can I serve customers
communication support my                                                       contractibility and team   better so that they can reach
business?        System                                                        collaboration?             me even faster?
                 Capacity

Lower Operational Costs                                                        Scalable and Flexible         Vendor Support
Investment protection by                                                       Latest technology which    Feel secure with the choice of
migration                                                                      integrates into my         partner
                                                                               infrastructure
How can I protect my                                                           How can I met my growing   How can I get support from
investment and gain the latest                                                 demands also tomorrow?     the vendor just in case I
technology?                                                                                               need it?

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                          3
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
UC optimizes the Communication
                                Unified Communication & Collaboration

          UC combines multiple communication technologies –
      Presence, Conferences, Voicemail, e-Mail, Instant Messaging, Fax,
              Video, Web Collaboration, Contact Center, etc. –
                          in one common portal!

            A “must have” for all who require fast, efficient and cost-effective
                                      communication!
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.    4
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
Key Advantages OpenScape Business
    • Award Winning Best-in-Class “All-In-One” UC & Voice
      Solution designed for SMBs
    • Scales from 2-1,500 users, 2,000 in a network
    • Support of any given end-customer infrastructure
    • Appliance or software based, full virtualization, hosted or
      cloud based
    • Ready for new IP based Services (ALL-IP)
    • Service Support included to get latest Software & Upgrades
    • Flexible Usage Options, either CAPEX or OPEX based                               All-In-One Voice & UC
          please ask your UNIFY Partner for more information                      Pure Software or Appliance Based

         Investing in maximum flexibility for single or multisite environments

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                      5
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
OpenScape Business certified with the
BLUE Angel environmental label
The Blue Angel guarantees that a product or service meets high standards when
it comes to its environmental, health and performance characteristics.

  Choosing a communication system with the Blue Angel Label provides
  customers with benefits for the environment and health such as:

  9Optimized energy consumption

  9Resource conservation through longevity (reuse, ease of maintenance / supply of
  spare parts, etc.)

  9Assurance that products do not contain material that is harmful to the environment

                                                                                        OpenScape Business X5
                                                                                          Blue Angel certified.
  Learn more about the Blue Angel label and UNIFY Green Enterprise

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                   6
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   7
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
A solution designed for SMBs

                                                                    OpenScape Business

                                          UC Clients & Groupware                            Voice & Video Clients
                                                 myPortal Smart, myPortal for Desktop,        all OpenStage HFA, T & SIP devices,
                                                  myPortal for Outlook, myPortal to go     Video with OpenScape Personal Edition SIP
                                                                                                   DeskPhone IP35/55 HFA,SIP

                                   Multimedia Contact Center                             Applications & Attendant Console
                                         for all deployments X3/X5/X8 & Business S            myAttendant & OpenScape Business Attendant
                                                                                               OpenStage GateView, Application Launcher

                                                  Investing in maximum flexibility
                                        and a true all-in-one solution for telephony and UC
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                            8
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
OpenScape Business Deployments
           OpenScape Business S                                                                 OpenScape Business X1 / X3 / X5 / X8
                      Virtualized Voice & UC                                             All-In-One Voice & UC for up to 500 Users (X1 up to 30)
                       for up to 1500 User                                        Onboard full IP, IP & Digital & Analogue, DECT, ITSP, SIP Trunking, BRI/PRI

                                                                                           X1                     X3                         X5                    X8

                                                                                                         UC Booster Options

            Server based or virtualized , for hosted or                                             UC Booster Card                    UC Booster Server
             cloud based datacenter environments                                           For up to 150 UC Suite/Smart User   For up to 500 UC Suite/Smart User

                    A common hardware & software architecture across all deployment models
                             Voice, UC, Networking & Mobility already integrated
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                                                         9
OPENSCAPE BUSINESS CUSTOMER PRESENTATION SEPTEMBER 2016
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   10
UC Clients suitable for any workplace
                              Desktop Clients                                                          Mobility Clients
ƒ myPortal Smart                                                                     ƒ myPortal to go for Android & iOS
                                                                                     ƒ myPortal to go Web Edition for Windows , Blackberry, etc.
The powerful entry into the world
  of UC                                                                              For mobile users –
                                                                                        offering UC everywhere
For office based users with the
                                                                                        on almost every device
   most common OS (Windows
   & MAC)

      Desktop & Groupware Integration
ƒ myPortal for Outlook & Desktop
Full feature diversity on the
   Desktop or integrated into
   Outlook
ƒ myPortal for Outlook
The perfect solution
  for users of Microsoft
Outlook

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                           11
OpenScape Business + Circuit – Better Together

                                                                                       +
                                      OpenScape Business                                                 Circuit

                                                                                                                            Collaboration
                                         Feature Rich Voice & UC                               Natural Experience / Chat

                                                                                                                             Teamwork
                                                                                  All-In-One
                                         Mobility / Contact Center                             Video / Screen & FileShare

                                       Communication Platform                                        Cloud / SaaS
                                      on-premise / hosted / Private Cloud

                       Circuit: Add Values to your business the easy way out of the Cloud
                                                             Learn more about Circuit http://www.yourcircuit.com
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                             12
OpenScape Business meets Circuit
• OpenScape Business provides
  the ITSP/PSTN Gateway for
  Circuit and even more…
                                                                                  circuit
• ONE NUMBER SERVICE for
  OpenScape Business and                                                              UTC
  Circuit Users
• SIP Interconnection between
  Circuit and OpenScape Business                                                   ITSP/PSTN
  via UTC

The New Way to Work – on top offering for OpenScape Business
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                13
UC Smart - optimized for smaller businesses
Available for all deployments and network-wide UC with X1, X3, X5, X8 “integrated” or for UC
Booster Card/Server and Business S for up to 250 Users
ƒ Presence incl. status based announcements
ƒ “ Dial In” Managed Conferences for up to 16 Users
             ƒ    Send invitations via email or Clipboard
             ƒ    Guest or individual PIN options
             ƒ    Member Status
ƒ    Network-wide UC features like Presence & Call Status
ƒ    Start up of “hosted” Web Collaboration incl. Demo Mode
ƒ    Favorites & Call Journal
ƒ    Visual Voicemail Control
ƒ    Voicemail to eMail Service
ƒ    HotKey / Click to Dial
ƒ    Directory Access incl. CSV/XML Import
ƒ    Live Text Search in directories
ƒ    Chat incl. History
ƒ    For Apple MAC OS & Windows

    Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.            14
Embedded UC – Product enhancements
Voicemail – Fully integrated into UC Smart
ƒ   up to 300 Voicemail boxes / 1500 for OpenScape Business S
ƒ   10 Channels, 32h recording
ƒ   TUI or UC Smart controlled
ƒ   Voice Quality G.711 Wave
ƒ   Enhanced password security
ƒ   Announcement port start/stop or Loop
ƒ   Group Mailbox (MWI to all members)
ƒ   Announcement & Password change within UC Smart

Auto Attendant - No need for additional hardware
ƒ   up to 100 Auto Attendant Mailboxes
ƒ   Multi Level Attendant , AA to AA, Mailbox or numbers
ƒ   4 Auto Attendant Greetings for: night/day, manual selection, etc.
ƒ   Parallel signaling on Attendant during call waiting new!

                               Powerful Voice & UC Feature Values embedded in the box
    Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.     15
OpenScape Business UC Suite
myPortal for Desktop and myPortal for Outlook
    Web-Collaboration                            Call Recording                     Integrated Presence   Visual Voicemail           Fax Mailbox              Call Journal

  Outlook
Integration                                                                                                                                                      Directory Access

  Favorites
                                                                                                                                                                     Drag & Drop
                                                                                                                                                                     Conference
 Instant
Messaging                                                                                                                                                           Call Pop-Ups

                                                     Personal                             Social            Personal                  Dial per
   One Number Service                                                                                                                                           Mobility
                                                    Notification                          Media           Auto-Attendant             Mouse Click

 Speed up your communication with a comprehensive UC feature set integrated
                 into the familiar Microsoft Outlook interface
                                                                                                                    (UC Suite available with UC Booster Card, Booster Server or Business S)
Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.                                                                                                  16
myPortal to go – integrated VoIP Client
 myPortal to go for mobile workers

 •For UC Smart & UC Suite
 •Access to extended features (e.g.
 Favorites, Presence, Call State, Visual
 VoiceMail, Call Journal)
 •Integrated VoIP client (HFA) with
 OpenScape Business system features
 (incl. conferencing, consultation and
 call transfer)

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   17
Mobility with myPortal to go VoIP
Using the myPortal to go VoIP Client in any WiFi Network

  •       Using myPortal to go VoIP Client for
          Android in any WiFi Network
  •       Full featured system device on your mobile
          Phone via a secure https connection
  •       Regular IP User + UC license needed                                                        Internet

   Benefits & Values:
   •Flexible choices for „anywhere Worker“
   providing Voice & UC on a single device
   •Save costs by using public WiFi instead of
   GSM                                                                            @home                         @Company
                                                                                             @any
                                                                                          WiFi Hotspots

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                        18
Mobility with Device@Home
Providing a secure and full featured HFA system device w/o VPN

  •       Using a full featured HFA system
          device w/o VPN
  •       Enhanced Security Measures:
               •       Signaling & Payload Encryption
                                                                                                       Internet
               •       Authentication required
               •       Different Registration Ports

   Benefits & Values:
   •Use a familiar business phone also @home
   or everywhere with Voice & UC                                                                                  @Company
                                                                                    @home
   •Save costs: no VPN infrastructure needed                                                 @Small
   (important for smaller companies)                                                        branches
                                                                                                                         19
Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.
OpenScape Business UCC
  Integration of OpenScape Web Collaboration Services
ƒ Full-featured OpenScape Web Collaboration
  integrates text, data, web, and multi-party H.264
  desktop video conferencing
ƒ Mobile client that runs on any smartphone device
  including iPhone, iPad, iPod Touch and Android
  clients
ƒ Highly secure 256-bit AES encryption
ƒ Launched via OpenScape Business Drag & Drop
  Conferencing Service or from call pop-up window
ƒ OpenScape Web Collaboration can be hosted by
  Unify's FastViewer, so it eliminates the local
  installation and the acquisition of PC hardware
ƒ Integrated 5 minute demo access to show you the
  benefits of OpenScape Web Collaboration LIVE

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   20
OpenScape Business attendant and BLF
    Stand-alone or network-wide presence support with BLF server

OpenScape Business Attendant                                                          OpenScape Business BLF
                                                                                      (Busy Lamp Field)
ƒ Display and change presence status on Attendant BLF                                 ƒ Network-wide Call Status & Presence view for up to 10 Nodes
ƒ Show BLF with Feature keys ( Hold, Day/Night )                                      ƒ Display Presence status for other users & Change own
ƒ New Phonebook : System Speed dial                                                     Presence
ƒ "All in one window" for small systems                                               ƒ Up to 50 Business BLF Users per node
ƒ Support of OpenStage 30T                                                            ƒ Caller Journal in/out
ƒ Network wide “Call Status” & Presence                                               ƒ Dial via Web Service Interface (CTI
  View for up to 10 Nodes                                                               Control)
  (with BLF Server), more on a PSF base                                               ƒ Business BLF is a “Stand-Alone”
ƒ Different Skin variants                                                               Application, BLF Server for
                                                                                        network-wide use

    Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                                   21
OpenScape Business
  Attendant Console – myAttendant for UC Suite

myAttendant
for operators to handle calls fast and
efficient and for the managing of teams
ƒThe preferred choice for single or
network-wide view (UC Networking)
ƒChange Presence from other users,
access to Voicemail & Fax with given
rights only

                              Stay in control of your business and see at a glance
                                        who is available, and who is not
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.    22
On-Premise Mobility Solutions
DECT & DECT IP                                                                       BS3
                                                                                     BS4
                                                                                     BS5
DECT „Classic“                                                                    BS DECT IP

A powerful DECT Solution for traditional and network infrastructure
ƒConvenient, easy to use menu-driven interface of the DECT handset
ƒUp to 15 DECT base stations for X3 and X5 / 64 DECT Users
ƒUp to 7 DECT base stations for X1 / 16 DECT Users
ƒUp to 64 DECT base stations for X8 / 250 DECT Users

DECT IP
for pure IP networks for e.g. with OpenScape Business S
ƒPhonebook via LDAP
ƒCall waiting and call forwarding, Call Pick Up from groups
                                                                                         OpenStage DECT
ƒCaller Name on display and differentiation of calls (internal/external)                 Phone S5 / SL5
ƒMessage Waiting Indication

          On premise mobility solutions for voice connectivity on the entire
         campus for traditional and IP based communication infrastructures
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                      23
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   24
OpenScape Business with UC Suite
  Integrated Contact Center – Improving Customer Services

ƒ Integrated Multimedia Contact Center
  Deliver the complete range of customer
  engagement options (voice, email, fax, chat)
ƒ Intelligent routing capabilities
  Maximizing “first contact resolution” with integrated
  skill-based, CLIP or VIP routing, Database
  dependent Routing to always ensure reaching the
  right agent
ƒ Business Process Integration
  Connectivity to external customer databases and
  launch of 3rd party CRM applications
ƒ Easy Management & reporting
  Integrated Administration tools to allow easy
  contact center setup incl. call flows,
  announcements and customized reporting

  Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.   25
OpenScape Business
  Improves Customer Services, one call resolution

                                                                                                              Customized Agent
        Reports
                                                                                                                   desktop

                                                                                                             Contact Center voice
                                                                                                              calls, Fax & email
   Agent
 Functions

   Team
Information                                                                                                    Individual recording
                                     Presence of the                                  Call    Hands free          of agent calls
                                         Experts                                    Pop-Ups   call control

                                        Answer customer calls in a professional manner with the
                                                integrated Multimedia Contact Center
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                             26
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   27
OpenScape Business
  The Open Approach – Easy Integration into your IT
                   Software based UC solutions – Integration and Interfaces
Integration                                                                         Social Collaboration
ƒ Integration into business environments and customer databases                     ƒ Extending communications reach with standard Interface
  with Open Directory Services and Application Launcher to                            XMPP leveraging social media networks (e.g. Google Talk)
  increase productivity

Flexible Deployments                                                                Connectivity
ƒ Desktop and OS/Application level virtualization reducing                          ƒ Open SIP Interface to leverage lowest cost IP communications
  physical HW while enhancing availability and reliability                            via SIP trunking, including service such as Skype Connect

                                 The Open Approach” – Enabling IT flexibility”
         UCC solutions based on industry standard interfaces allowing customers to seamlessly integrate
                                      into the IT Eco Systems of choice

                                                                                                     SIP
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                                    28
OpenDirectory Service ODBC Connectivity
    • Access to all OSBiz directories
                                                                                  OSBiz
    • Connection to multiple SQL                                                  Directories   ODS
                                                                                                             OpenScape
                                                                                                             DeskPhone

      external databases

                                                                                                      LDAP
    • ODBC Connector
                                                                                                              OpenScape Business
              •    MySQL, MariaDB,                                                SQL                         UC Clients

              •    Dbase, Oracle, SAP R4 / ERP
              •    Microsoft Access; Excel
              •    Windows based data sources with ODBC V3.5                                                 DECT IP
                   compatible drivers, like MS Excel                              ODBC

                              Flexible connectivity to a broad range of databases
                             Unified Directory Access with a single LDAP Interface
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                    29
Business Process Integration
   Application Launcher
ƒ Start customers business application via batch or
  HTTP/S Command
ƒ Access to LDAP & OSBiz based directories for
  name resolution.
ƒ Deliver up to 5 criteria's via
           ƒ Batch File Execution -CRM applications
           ƒ URL Execution – online phone books,
             Google Maps
ƒ To customers business application
ƒ Start up of customer´s business application
  manual by clicking App launcher Action Button or
  automatically during an incoming call
ƒ UC Booster Card / Server / Business S with
  ODS(OpenDirectory Service) needed if there is a
  need to access an external database (SQL, ODBC)
  or LDAP based directories
                                                                                      Flexible Approach to open up
                                                                                     customer´s business application

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                     30
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   31
OpenScape Business
Full range of UC enabled Devices and Voice Clients

                                                                                                                           CP400

                                                                                                                CP200                     CP600

    OS10            OS15               OS30                    OS40                 OS60    IP35/55 (HFA/SIP)           DeskPhone CP (SIP)

                    OpenStage HFA, SIP and T and OpenScape DeskPhone HFA/SIP & CP Phone Family (SIP)

                      Mobile UC                                                     CMI, IP DECT and WLAN                  Soft Clients
Copyright © Unify Software and Solutions GmbH & Co. KG 2016. All rights reserved.                                                                 32
OpenStage Gate View
  Integrated surveillance solution with OpenScape Business

OpenStage Gate View is a user-friendly, security solution offering
real-time video surveillance to observe or control your business from
any location

ƒControl and observe via real-time video on broad
range of device options
          ƒ       PC Desktops (web-client)
          ƒ       OpenStage 60 / OpenScape Desk Phone IP55
          ƒ       iPhone/iPad - OpenStage Gate View app
ƒRange of certified IP web-cameras available
ƒSupport of flexible video recording to secure and observe important
areas (e.g. entrance hall, parking lots, doors, etc.)
ƒVideo-control entrance areas and grant access via OpenStage
phones together with video door-phone solutions

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   33
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   34
Leverage existing investments
  Innovative Migration for your existing HiPath 3000 V9
Easy migration path for HiPath 3000 (incl. OpenScape Office HX)
customers – Exchange your mainboard

Migration Path for OpenScape Office MX/LX Customers
Free of charge upgrade license

Investment Protection –
Keep your hardware, phones and cables

Flexibility to move from TDM to IP
Exchange your mainboard

Upgrade to full featured UCC and use
Presence, Fax, Conferencing, Contact
Center and much more…

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   35
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   36
OpenScape Business Networking

Voice and UC Networking is important for SMBs                                       Benefits
ƒ Many Businesses have multiple locations (branches, sales offices,                 ƒ Always know the availability of your colleagues in
  etc.) or offices on a single campus                                                 other locations
ƒ Site expansion is also typical as small and medium sized businesses               ƒ Stay within reach of your colleagues and
  grow                                                                                customers from any device and location
ƒ The need to communicate and collaborate as one entity is especially               ƒ Managing a single UC domain vs. multiple
  critical for smaller companies trying to compete with large enterprises             redundant standalone deployments

                         OpenScape Business Voice and UC Networking
                  Growing demand on SMB customers with multi-site environments
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                 37
OpenScape Business UC Networking
UC Suite / UC Smart Features in the Network
• Voice supported presence management (presence visibility)                                UC Suite Networking
                                                                                          X3/X5/X8 & Business S
• Network-wide call status (ringing, on call, active mobile device)
• Call Pick Up via myPortal
• Instant Messaging including multi user chats
• Drag & Drop Conferencing in the network
• Network-wide Web Collaboration (with Desktop Sharing & Video)
• Voicemail forwarding in the network
• Business Attendant and myAttendant change presence status for all users             UC Booster-Card and/ or –Server, Biz S

• System-wide internal directory and favorites
                                                                                           UC Smart Networking
• External directories via Open Directory Services
                                                                                         X1/X3/X5/X8 & Business S
• Integration into MS Exchange calendar and public folders
• XMPP based presence & chat support to external partners                         No Booster Card/Server
                                                                                      needed for up
• Providing network-wide busy lamp indication on DSS Phone Keys                        to 50 Users
• UC Smart Networking available for all deployments with network-wide Presence        (up to 250 for
                                                                                  OpenScape Business S)
  Status, Call Status, Call Pick Up and Chat

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                38
OpenScape Business
  Survivability options

                                            OpenScape Business Survivability – It is your choice

                                                                                     X1/X3/X5/X8 failover -
  High Availability Server HW                                                                                                VMware – High Availability
                                                                                         survivability
ƒ Dedicated Standard Industry Server                                           ƒ OpenScape Business S to                 ƒ Monitors and detects virtual machines
ƒ Redundant power supply                                                         X1/X3/X5/X8 failover scenario, when       for “guest OS” failures and
                                                                                 OpenScape Business X1/X3/X5/X8 is         automatically starts virtual machines
ƒ Linux SW based redundant hard
                                                                                 used as gateway                         ƒ Detects server failures automatically,
  disks (RAID)
  two physical HD’s recommended                                                ƒ In case of Business S emergency,          using a “heartbeat” on servers
                                                                                 OS IP devices will automatically re-    ƒ Restarts virtual machines almost
ƒ ECC RAM to detect and correct RAM
                                                                                 register via second standby               instantly without human intervention
  errors
                                                                                 registration setting towards existing     on a different physical server
                                                                                 X1/X3/X5/X8 system
                                                                                                                         ƒ In case of fail over Business S will
                                                                               ƒ Voice functionality can be used           restart immediately with existing
                                                                                 during the emergency mode                 configuration; no further licenses
                                                                                                                           needed

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                                           39
Virtualization
  Enabling IT so that it is always on
                                                   OpenScape Business S and UC Booster Server
                                            Software based UC Solutions for SMB’s allowing Virtualization

Benefits and motivation of virtualized environments:
ƒ Reduction of physical Server-Parks -> HW costs, Space
ƒ Re-organization due to server rank-growth (server farms got out hand)
ƒ Need of Centralized Management due to high number of applications
ƒ Enhanced reliability
ƒ Ease of Data Backup and Restore
ƒ Scalability                                                                       OpenScape Business supports virtualization with
ƒ Monitoring
ƒ Re-use of old OS systems in a virtual environment
ƒ Green IT aspects (One Server needs less power)
ƒ Reduced Service Hours

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                     40
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   41
OpenScape Business
Supporting the key requirements of your Business
Easy to installation & maintain: System that easily allows the implementation of UC,
migration to IP and upgrades with little risk or complex installations

Scalable & Flexible: A simple Voice and UC solution that grows with your business

Mobility/Distributed Workforce: Experience independent mobility and collaborate
anywhere

Management of Operational Costs: Investment protection by migration, flexible usage
models either CAPEX or OPEX based , full cost control , full flexibility

Productivity and Customer Service: Boost employee productivity and get more done,
while serving customers and employees even better to increase retention and loyalty

Support: Vendor-backed service support inclusive in product for added peace of mind

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.        42
Key Advantages OpenScape Business
    • Award Winning Best-in-Class “All-In-One” UC & Voice
      Solution designed for SMBs
    • Scales from 2-1,500 users, 2,000 in a network
    • Support of any given end-customer infrastructure
    • Appliance or software based, full virtualization, hosted or
      cloud based
    • Ready for new IP based Services (ALL-IP)
    • Service Support included to get latest Software & Upgrades
    • Flexible Usage Options, either CAPEX or OPEX based                               All-In-One Voice & UC
          please ask your UNIFY Partner for more information                      Pure Software or Appliance Based

         Investing in maximum flexibility for single or multisite environments

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                      43
OpenScape Business
With UC for Small Medium Enterprises into the future

                                                                Social Collaboration        Seamless Mobility

                                                                                                                 Flexible
                                                                                                                 Installation

                                                                                                                   OpenScape
                                                                                                                    Business
                                                                                  User       Management
   Contact Center                                                                                               Scalable, reliable
                                                                                         Partner                and secure
                                            User Experience

                       Unify is the most trusted and credible supplier of communications worldwide,
                            with specifically tuned and packaged solutions for SMBs
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                      44
Unify
                                                                                  #Delighted Customer
                                                                                  #Thanks Team :-)
                                                                                  OpenScape Business –
                                                                                  And you can even make calls with it

                                                                                     Thank you!
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                         45
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   46
myPortal Smart
       Powerful Solution optimized for smaller branches
Save space on your
desktop, little App Icon
                                                                                           More efficient
                                                                                          communication,
                                                                                         get in contact with
                                                                                           your business
Have your favorites
available at your fingertips.
                                                                                          partner quicker
Click and dial out of your
favorites

Transfer calls and easy
setup conference calls

Quick and live search
options

       Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                    47
myPortal Smart
      Including now Managed Conferences for up to 16 Users
 Start Conferences by                                                                      More efficient
 just a mouse click                                                                     communication,
                                                                                            get all your
Having an overview of all
                                                                                        business partner
Conference Participants                                                                   real quick in a
                                                                                         conference call

Send invite to conference
participants via eMail

      Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                   48
myPortal Smart
  Powerful entry solution to step into the UC World
Create a call reminder and
a notice per call,

Call Journal with missed,
outgoing and incoming
calls, callback just via
mouse click, see if your
colleague pick up the call
or if it is redirected

                                                                              Quick and visual access to your call journal with call reminder
                                                                               functionality. Never miss an important business call again

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                               49
myPortal Smart
   Powerful entry solution to step into the UC World
Get in quick contact with
colleagues with UC Smart
Favorites and Chat option,
see who is busy or not,
pick up team calls from
favorites

Listen to your voicemail
messages,, and listen to
the most important
voicemail first with visual
voicemail

                                                                                     Get in quick contact with your colleagues and business
                                                                                           partners by using chat and visual voicemail
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                            50
myPortal for Outlook
   Be more productive, communicate with a familiar und trusted tool
Install a simple
plug-in to integrate
myPortal with
Outlook or “undock”
toolbar

Presence status
automatically
changes based on
keywords in your                             Outlook Calendar Integration
calendar

                                                                                           Minimize the missing of
A familiar, single                                                                   opportunities because they “slipped
view of all emails,
faxes, etc. in one                                                                          through the cracks”
portal
                                                                                            Little training required
                                                                                         Improved staff satisfaction
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                     51
Integrated presence management
   Increase productivity and satisfaction
Set presence status via
your Outlook calendar

Voicemail changes
automatically to reflect
presence status, so
external and internal users
are presence-aware!

Provide individual written
presence information

See who is already on
another call and “who is
talking to” (deactivated by
default)                                                                             Increase productivity
                                                                                     Decrease phone tag
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                           52
Drag & Conferencing and Web Collaboration
   Decrease operational cost, increase productivity, save travel expenses
Instantly start a voice
conference & Web
Collaboration incl.
Desktop Sharing and
Video directly from MS
Outlook!

Visually manage call
setup and save
frequently used
conferences

Drag & Drop internal                                                                 Eliminate 3rd party conferencing
and external contacts                                                                            service
via the Favorites List
                                                                                       Reduce unnecessary travel
                                                                                              expenses
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                  53
One-Number-Service
  Increase productivity, decrease training costs
Control how calls are
routed depending on
your presence status

Set up specific rules
for VIPs that override
                                                                                      Never miss
standard policy                                                                       the key call
                                                                                         again!
                                                                                       Increase
Give out one number,
not 3, 4 or more                                                                     availability for
                                                                                      your terms
                                                                                      Keep your
                                                                                      customers
                                                                                        happy
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                 54
Directory Access
  Increase productivity and employee satisfaction
Find contacts quickly
and easily with
combined directory
searching
                                                                                                       Imports:
                                                                                                       Personal Directory: Outlook
Central directory                                                                                      contacts

covering contacts in                                                                                   Company Directory:
                                                                                                       Corporate contacts via LDAP
all office locations                                                                                   connect or import
including their                                                                                        External DB´s, like ODBC,
current availability                                                                                   SQL via OpenDirectory
                                                                                                       Service
                                                                                                       Internal Directory:
                                                                                                       All OpenScape Business
                                                                                                       users that are directly entered
                                                                                                       into the OpenScape Business
                                                                                                       Network are automatically
                                                                                                       available

                                                                                     No more fumbling between multiple
                                                                                         directories to collaborate
                                                                                         Save time and frustration

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                 55
Personal Notifications
  Increase productivity, decrease training costs

Always know when
you have received an
incoming voice or fax
message

Be informed and act
accordingly

Choose how and
when to                                                                                 Improve your customer
be notified                                                                                responsiveness
                                                                                    Critical for sales reps, managers,
                                                                                           and key employees
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                   56
Visual Voicemail
  Increase productivity, improve workflow
Prioritize voice
messages. Know
which message to
respond to first
before even listening
to them.

Click and play to
retrieve voice
messages via phone
or computer speakers

Send an email with a                                                                 Manageable access to current
voicemail attached                                                                          information
as a .WAV file
                                                                                     Never miss an important call
                                                                                        ONE system to log into

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                  57
Fax Box
   Increase productivity, improve workflow
Receive, view, and
manage fax
messages
as they come in

Forward, save, and
file fax messages as
needed

Use a simple print
driver for outgoing                                                                  Never miss a fax message (order,
fax messages
                                                                                           instruction, contract)
                                                                                      Secure, current and manageable
                                                                                                information
                                                                                         One screen, one system
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                  58
Instant Messaging
   Increase productivity and employee satisfaction
Quickly communicate
with contacts from
your Favorites list

Communicate in real
time with multiple
team members
instead of waiting for
emails

                                                                                             Collaborate better
                                                                                     to speed up decision making based
                                                                                            accurate information

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                  59
Call Pop-ups and Live Call Recording
  Increase response time and satisfaction

                                                                                    Start a conference out
Be immediately                                                                      of a 2 way call          Faster response
informed when                                                                                                      time
important calls come
through
                                                                                                              Keep track of
Record important live                                                                                        customer issues
phone calls when you
are already in a call

Start a web-
collaboration session
when you are already
in a call

Forward caller
information to the right
colleague
Just send an auto
answer message via
eMail

  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                              60
Personal AutoAttendant
   Increase productivity, decrease training costs
When you are
unavailable, allow
your customers to
talk to a colleague or
assistant instead of
going to voicemail

                                                                                       Professional,
                                                                                        automated
                                                                                      customer care
Simply click a button
to record your                                                                       Intuitive interface
personal menu
                                                                                       requires little
                                                                                        user training

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                     61
Call Journal
  Increase productivity, improve workflow & Teamwork
Your call journal
displays your call
history. Don’t go
crazy trying to
remember who you
have called and who
you haven’t reached,
yet
Additional Call
Information to
recognize who has
taken the call –
improves Teamwork

                                                                                    Eliminate need to
Easily track which
customers, vendors,
                                                                                    log into multiple
and other contacts                                                                      voicemail
with whom you need                                                                       systems
to get in touch
                                                                                        Improved
                                                                                    customer service
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                       62
Favorites List
   Increase productivity and employee satisfaction
See all your
Favorites
independent from
their office location in
one view; IM or call
them with just a click

Integrated in Outlook
                                                                                        Increase
or “undocked”                                                                        productivity by
                                                                                        grouping
Dial a favorite via any                                                               contacts into
number (office,                                                                         teams or
mobile, etc.) directly
with one click                                                                          projects
                                                                                       See who is
Drag and drop your                                                                     available to
favorite people from
any one of the                                                                       collaborate at a
combined directories                                                                      glance

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                63
Click to Dial from any Application
   Increase productivity and improve response time

Call a contact directly from
a number that is displayed
in any application

For example, dial a
number from a customer
mailing list in Word, a
vendor number in your
Internet browser, or
customer in your CRM
package (i.e.
SalesForce.com)

                                                                                     Save time. Just click and
                                                                                               dial!
                                                                                     Convenient for customer
                                                                                           follow-up
   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                               64
Call Me!
  Increase Reachability and Responsiveness
Forward all incoming
calls to your mobile or
home number in 10
seconds

Never miss a call, and
don’t worry about
customers having to
try reaching you at
multiple numbers

                                                                                     Better customer service
                                                                                         Improved team
                                                                                          collaboration

   Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                             65
Social Media Integration
  Contact your business partners more efficient
OpenScape Business User                                                                                                            Business Partner

                                                                                                                                                    (IM Provider with XMPP
                                                                                                                                                           Support)

                                                                                           Internet
                                                                                                                                 Expand availability to business
                                                                              ƒ Chat with your external contacts and get their
                                                                                immediate feedback
                                                                                                                                          partners
                                                                              ƒ See current presence status and check if                 Extend the
                                                                                your contacts are available for a conference
                                                                                call
                                                                                                                                     communication reach
Add your business partners to your favorites list                                                                                   Serve customers better
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                                                               66
myAttendant
  Increase productivity, decrease training costs
See the entire
presence status of
everyone in the
company; manage and
control calls

Transfer calls to
staff who are
available and can
talk to customers
immediately

                                                                                    Powerful management tool for
View / change                                                                          the receptionist, office
presence and                                                                        administrator, or team leader
manage voicemail
for teams /                                                                          Very little training required;
workgroups. *
                                                                                         intuitive interface

                                         *Dependant on user granted permissions.
  Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                                     67
myAgent (Contact Center Client)
 Increase productivity, intelligent call routing capabilities
Agent functions

Contact Center calls

Team
information
                                                                                       Feature-rich
Arrange agent                                                                        contact center
desktop controls                                                                       with built-in
                                                                                   presence overview
                                                                                    of key employees
Hands-free controls
                                                                                   Improve customer
                                                                                    service and first
Integrated Presence                                                                contact resolution

 Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.                   68
Thank you for your attention!

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.   69
You can also read