Panasonic Telephone Systems

Panasonic Telephone Systems

STATION USER GUIDE www.voicesonic.com Phone: 877-289-2829 Panasonic Telephone Systems Panasonic VB-42210, VB-42211, VB-42213, VB-43220, VB-43221, VB-43223, VB-43225, VB-43230, VB-43233 VB-42210 VB-42211 VB-42213 VB-43220 VB-43221 VB-43223 VB-43225 VB-43230 VB-43233 Digital Business System (Digital Key Telephone Series) Before Using this phone, please read these instructions completely. Section 750 Issued March 1995 See More Panasonic Manuals www.voicesonic.com Phone: 877-289-2829 3DQDVRQLF7HOHSKRQH6\VWHPV

The contentsof this manual are subject to change without notice and do not conslitule a commitment on the partof Panasonic Communications & Systems Company (PCSC).

Every effort has beenmade to ensurethe accuracyof this document. However, due to ongoing product improvements and revisions, Panasoniccannot guaranteethe accuracyof printed material after the dateof publication nor can it acceptresponsibility for errors or omissions. Panasonicwill update and revise this document asneeded. The software andhardware described in this document may be used or copied only in accordancewith the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof,in any manner,mechanically, electronically, or . photographically, is prohibited withoul permission of the Panasonic Communications & Systems Company (PCSC). 0 Cupyright 1995by PanasonicCommunications & Systems Company A!! rights resewed. .

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Contents Notes 5. Communicating Within Your Office . 35 Calling Other Exlensions . . 36 Paging . . . . 36 Using Call Forwarding . . 37 Using Call Wailing . . 39 Using-MessageWaiting . . 41 Using Do-Not-Disturb . . 42 Using Absence Messages . . 43 Announcing to Busy Extensions . . 44 Breaking Inlo an Outside Call . . 46 Using One-TouchVoice Mail Access . . 46 U&g One-TouchVoice Mail Transfer . . 47 6. Using Additional Features . . S . 49 Lucking Your Extension . . .50 Using Your Calling Privileges from Another Phone . .

50 Switching BetweenPulse and Tone Calling . . 52 Making ConferenceCalls 52 Using a Headset .

. 53 Controlling Internal Dial Tone . . 53 Controlling Background Music . . 54 Using theReminder Alarm . . 54 Using Caller ID . . 55 Appendix A. Dial Code List . 61 Index ~ . 59 .’

Index Lisls of Fiaures and Table! . . sek also “Personal speed dialing” 16 Using your calling privileges from an- see also “System speed dialing” 16 olhet phone 50 SSD 20 Station lockout V conttollhlg50 Voice calling 36 using 50 Voice mail Switching assigning a one-touch key 46 between tone and voice calling 36 one-touch access 46,41 pulsk 16tone 52 Volume System speed dialing handset 8 chaining numbers 20 phone not tinging 8 zhecking SSD numbers 20 receiver 8 dialing a SSD number 20 tinget 8 using 20 speaker 8 T w Telephone Waiting for an outside line 23 display information 5 Walking class of service 50 large display 4 parts 1 setting up 7 small-display 2 Tone calling 36 Tone-to-pulse switch 52 Transferring calls 33 screened 33 unscreened 34 with announcement to busy exten- sion 45 wilh off-hook voice announce 45 U Understanding your phone 1 Unscreened off-hook ltansfer 34 on-hook transfer 34 transfers 34 Using Caller ID 55 List of Figures .

Figure 1.Small-display phone . . . Figure 2. Large-display phone . . Figure 3. Idle condition (default display . . Figure 4. Messagesreceived . . Figure 5. Alarm time . . *’ Figure 6. Absence message . . . Figure 7. Incoming outside call . . . Figure 8. Outside call in progress . . . Figure 9. Internal ding in use . . . Figure 10.Example Caller ID display . . i . . 5* Figure 11.Call Log format for thesmall-display phone--calling number andname . . 5’ Figure 12.Call log format for thesmall-display phone--time and date . .

5 Figure 13.Call log format for small-display phone--answer information .

. 5 Figure 14.Call log format for small-display phone--routing infotma~ion 57 Figure 15.Call log fotmal for the large-displayphone--calling numbet . . 5 Figure 16.Call Log format for thelarge-display phone--detailed call information . . 5 . List of Table! Table 1.Small-display phone features . . Table 2. Large-display phone features . . Table 3. Speeddial alphabeterr&y . . 1 Table 4. DBS accounlcodeusage . . 2 Table 5. Dial codes . . f

lndf Off-hook transfer screened 33 unscreened 34 Off-hook voice announcement answering 44 making 44 ltansferring calls with 45 One-touch voice mail access 46,47 assigning a key 46 On-hook transfer screened 33 unscreened 34 Outside call bteakiig into 46 placing 13 Outside line callback 23 setting 23 Outside line key, ditecl 14 I’ Paging 36 answering from any extension 37 calling page zones W-07 36 meet-me answer 37 Parking calls 32 PBX 14 Personal speed dialing account code into a PSD code 26 assigning names to PSD codes 18 PSD numbers to codes 16 to one-touch keys 16 chaining numbers 20 checking PSD numbers 17 saving a client account code 26 using 16 using client account code in PS code 27 Pickiug up calls 30 Ptogrammiug an account’ code into PSD code 26 PSD 16 Pulse-to-tone switch 52 Puttiug a call on hold 31 R Redial Aulo 21 Redialing numbers 21 saved number 22 saving a number 2 1, 22 Reminder alarm, using 54 S Saved number, redialing 22 Saviug account code in a PSD code 26 and tedialhrg a number 21 number 22 Screened off-hook transfer 33 on-hook transfer 33 transfers 33 Scrolling through messages 42 Sending a message waiting request Setting up absence messages 43 call forwarding 37 call wailing 39 outside line callback 23 relephone 7 Speed dialing personai 16

index making 14 outside, placing 13 parking 32 picking up 30 to attendant 36 to exlensions 36 transferring 33 Qmp:on callback, using 4 1 Can&lling absence message 43 call forwarding 38 call waiting request 42 Chaining SSD or PSD numbers 20 Checking PSD numbers 17 SSIJ numbers 20 Client account code programming into PSD code 26 E Emergency calls 15 F FF key direct outside line 14 feature codes 61 Forwarding cancelling 38 setting up 37 using 37 H Holding calls 31 putting a call on hold 31 I Communicating within your office 35 h-office communications 35 Conference calls Intern al adding an extension 52 calling adding an outside line 52 attendant 36 dropping oul of 53 extension 36 making 52 calls, handling 36 Controlling station lockout 50 communications 35 D lone/voice switching 36 Dial code list 61 L Dialing Locking your extension 50 Auto-Repeal 22 Direct outside line key 14 M Display Meet-me answer, using 37 contrast adjustment 9 Message waiting information 5 answering a request 42 DND 42 cancelling a request 42 Do-not-disturb 42 sending Rrequest 4 1 Dropping oul of a conference call 53 using 41 Preface The Sfafiart User Glide is for anyone who uses a Panasonic digital telephonein conjunction with thePanasonicDBS Series ‘klephone System (DBS 40, DBS 72, DBS 96, DBS 824).

The PanasonicDigital BusinessSystemprovides you with a powerful setof featuresfor handling calls. This manual provides an overview of thedigital phonesand offers detailed information aboutusing thefeaturesprovided by the DBS.

Mow to Use This Manual We recommend that you read theentire mamid before using your digital phone, in order to geta clear ideaof its capabilities. What This Manual Contains This manual conlains Lhe following chaplers: Chapter and ‘I’ille Chapter 1, “Undersl~ulding Your Phone” Chapter 2, “Setting Up YOUr Phone” Chapter3, “Placing Outside Cdls” Chapter4, “Answering Calls” Chaoter 5, “Communicating I WiUlin Your Office” Chapter 6, “Using Additional Features” L)escripliuIl Describes features of Pana- sonic digital telephones. Provides proceduresfor set- ting up telephonefeatures suchasdisplay contrast.

Provides severalprocedures fur making outsidecalls. Provides severalprocedures for answering calls. Provides procedures for ban- dling inlernal calls. Provides proceduresfor using advancedfeatures.

Preface : Not ation Used Index This manual usesthe following convenlions: l Referencesto chaptersandsections areenclosed in quotation marks, and inclbde the title and page number, for example: “Assigning FF Keys” on page 9. .- .-. Referencesto information you are to dial is printed in boldface, mixed-case characters,for example: Dial 73*. . Referencesto the telephonekeypad areprinted using bold, uppercasecharacters,for example: PressHOLD. For More Information For more information about featuresavailable with Panasonic DBS systems and digital phones,contact your system administrator or DBS dealer,or refer to the Panasonic publication Feature Operariarr (Secrian 700).

F Numerics waiting 40 911 calls 15 A . Absence messages cancelling 43 sellingup 43 using43 Accountcode clientcodein PSDcode27 Accountcodes unverified25 verified 26 Adding extension to a conference call 52 outside line to a conference call 52 Additional features couference calls 52 locking anextension50 pulse/tone switch 52 reminder alarm 54 station lockout 50 using49 Adjusting displaycontrast9 ring volume (phone not ringing) 8 sound volumes 8 Armouncement to busy extension answering 44 making 44 transferring calls with 45 Another 50 Answering ._ message waiting request42 off-hook voice announcernqrt 44 page from any extension 37 page with meet-me answer 37 Any key assignment 61 Assiguing nnmes to PSD codes 18 PSD numbers to one-touch keys 16 PSD numbers to PSL?codes 16 voice mail key 46 Automatic redial, using 21 .

Auto-Redial2 1 Auto-Repeal Dialing 22 I) Brenking iulo an outside call 46 Busy override, using46 c Call forwarding cancellirig 38 setting up 37 usiug 37 Call wailing answering 40 scroIIi.ng through messages 42 selting up 39 using 39 Callback request 41 Cdler ID 55 CaIIing page z.ones 00-M 36 Calls mswering 29 announcement to busy extension 44 DPS behind PBX 14 call 29 holding 3 1

Function Save Dial Access Save Dial Registration Tone/Voice Swilch i- Dial Code FF Key AU-IV + * Yes AU’I’O + AUI’O + * Yes 1 Yes Not%Youcan assign this fea- ture as an “Any Key.” See “Any Key Assignment” on .- page 61. Transfer PROG No Outside Line Queuing 2 Yes Note: You canassign this fea- ture as an “Any Key.” See “Any Key Assignment” on page 61. Night Answer Device (UNA) 78 Yes Pick-up 1. Understanding Your Phone Becoming familiar with your Panasonicdigital phone will enableyou to effectively useits call-handling features. Note: Some features Inay not be available on your phone. For information, seeyour system adminislrator or DBS dealer.

This chaptercovers thefollowjug topics: Topic ~ Page Small-Display Phones Large-Disulay Phones Display Inform ation 2 4 5 1. Understanding Your Phone

Small-Display Phones Small-display phones, suchasthemodelillustratedbelow, haveasmallerdisnlavthan some other models. The annotated illustrationin F@reWlandTable1onpage3 explainthe features thataretypicalof thistypeof phone. Figui 1. Small-displuy 1 I 4 re . Appendix. Dial Code Llst Function I)ial Code - FF Key LeastCostRoutingAccess Meet-MeAnswer MessageWaitingSet Message WaitingAnswer Message WaitingCancel MuteKey Assignment NightMode Toggle On/Off Day Mode Night Mode Night2 Mode OffhookVoiceAnnounce 1 DffhookVoiceAnnounce Answer(Talkback) 1 IPageCall IPersonal SpeedDial IPooledTrunkAccess IPrivacyRelease 1 Redial IRelease Key Assignment ,StationLockoutOff/On n -.

n. t html System3peeuula 9 Yes 77 Yes 2 Yes Note: Youcanassignthisfea- tureasan“Any Key.” See “Any Key Assignment”on page61.

AUTO - REDIAL Yes AUTO - FLASH Yes *L# Yes #52or #I520 (somesystems) Yes (attendant only) #521(somesystems) YW (attendant only) #522(somesyslems) Yes (attendant only) #523(somesystems) Yes (attendant only) 5 Yes Note: Youcanassiguthisfea- ture as mill“Any Key.” See “Any Key Assignmeut”on page61. *3 (mustbestored inanFP Yes key) #uo- #07 Yes AUTO (90-99or 900-939) Yes 9 or 8l-86 Yes CONF No REDIAL No +2 Yes 74+ 4-di$t lockout Yes code(optlonal) I .r-3 . ,,l,, on , , m ,no, AU IV t [WV-o7 "I ""v-177, , vms ‘CD

Appendix. Dial Code List Function Attendarlt Call Background Music Set/Cancel Busy Override Call Forward -All Calls Call Forward - Busy/No Answer Call Forward - Busy Call Forward - To Outside Line Call Forward - No Answer Call Forward Cancel Call Park Call Waiting Conference Dial Tone On/Off Direct Trunk Access DND Set/Cancel Direct Pick-Up Extension Call Extension Park Pick-up Flash Oroup Pick-up Headset Mode On/IX Hold Intercom Key Assignment Dial Code #53 4 ’ Note:Youcan assign this fea- ture as an “Any Key.” See “Any Key Assignment” on page 61.

720 + extension number 721 -I-exlension number 722 f extension number 723 (or 720,721,722, or 724) + AUTO + (W-99,OOO- 199,or 900-939) 724 + extension number 72 75 3 Note:Youcanassign this fea- ture as an “Any Key.” See “Any Key Assignment” on page 61. GNP #50 88 -I-01-32 79 + extension number Extension number 76 + extension number FLASH 70 #51 HOLD #8 FF Key Yes Yes Yes iFG-- Yes Yes Yes yes isi- Yes Yes No yes yes xii- -i&- yes -ET No xi- -i&- -K- yes Small-Display Phone Table1. Small-display phonefeatures # 1 2 ii-- 4 5 6 7 ii-- Feature Display PROG Key MUTE Key CONF Key AUTO Key Volume Control Keys One-Touch Keys Flexible Func- tion (FF) Keys Speaker DND/CF lndica- t0r EXT Indicator MUTE Indicator MSGE Indicator REDlhL Key FLASH Key Description Displays information aboutphone’scur rent status.

Use to program FF andone-touch keys andto adjustringer volume. Dependq on the setup of your system,may alsobf usedto transfercalls . Use to turn speakerphone’smicropllonf on or off. Use to estabfish conference calls, check FF key andone-touchfeatures, aud scroll through messages. Use to accessspeeddi&ng, enter accountcodes,or for messagewaiting answer/cancel. Use lo adjustthe level of tones,back- groundmusic, ringing, receiver vohunf and display contrast. Useto make outsidecalls or to access call-handling features.

Use to accessoutside lines or to access call-handling features. Outputs tonesaud voice atyour exten- sion.

Indicates that Do-Not-Disturb, Gail Fc ward, or AbsenceMessageis set. Lights whenyou areon acall; flashez when you hold a call. Indicatesthat themicrophone is lurne off. Indicates thatyou have a message. Use to redial numbers. Use to end an outsidecall and to restc dial tone without hangingup receiver 1 tlnderstandma Your Phone

Use to hold calls, lo retrieve held calls, and to corhplete FF key programming. Large-Display Phones 18 1 Microphone 1 Usel0 spZk iiirougli the speakerphone. Large-Display Phones Phonessuch asthe one shown in the following illustration are distinguished by their largedisplays. The annotatedillustration in Figure 2 and Table 2 on page 5 explain the featuresthat are not included on the small-display phones. Figure 2. Large-display phone III Appendix. Dial C&he List This appendixcontaitls a summary of themost commonly used dial codes. You can usemany of thesecodesto program functions into FF keys.

Note: Some of thesefunctions may not be available in the version of the DBS you have. For information, contact your system administrator or DBS dealer. The followirlg table lists the dial codes. The “FF Key” column indicates whether the codecan be programmed into an FF key. Table 5. Dial codes Function Dial Code FF Key AbsenceMessageSet 71 . Yes Specificmessage: message No number(U-9))+ time/date (0000-9999) AbsenceMessage Cancel 71 Yes AccounlCodes UnverifiedACCOUIH Cotles #7 or AU’IV + #I Yes. VerifiedAccountCodes #I11 Yes Ahum SetEancel #4 Yes Specifictime:hour(01-12); NO minutes(W-59);a.m.orp.m.

(l=a.m., 2=p.m.) AnswerKey Assignment *1 Yes “Any Key” Assignment PRO0 + desireddigits Yf24 Note: “An, Key” Assign- (upto sixdigitsmaybe mentallowsyou toassignany assigued) digits otherthanextension numbersor featurecodes. Examplesincludeavoicemail passwordor accountcodes.

USing Caller ID Dlsplay lnformatic Table 2. Large-display plrouefeatures # Feature 1 Large display MENU Key PREV Key Use to scroll lo the previous menu. NEXT Key Use to scmll to the next menu. Descriptiotl Displays menus,information about phone’scurrent status. Also provided accessto personalspeeddial, system speeddial, extensionnumber, function, audhelp menus. In newer systems,the function menuscan be customized according tohow your company usesits large-display phones.Seeyour system administrator or DBS deaferfor more information.

Use to reluni lo themain mam screen. Display Information Both large aud small displays indicate the status of the phone.

Several of themore common displays areillustrated here. Figure 3. Idle condition (default display) 10:40 Wed MAR 17 User name-b Brandy 113 4 Extension Figure 4. Messagesreceived Number of messages IO:40 Wed MAR 17 hb3 Msg Person that Carter-- left the first message I_ Understandlna Your Phone

DfsrAav fnformatfon Uslrig Caller I I . . . Figure 5. Alarm time 10:40 Wed MAR 17 Alarm time ( ~ Alarznl2:3 OPM ) - fl Alarm indicator ‘ Figure 6. Absence message .e .- .- 10:40 Wed MAR 17 Absence message ---#bin Meeting Figure 7. Incoming outside call Incomingoulslde T call ).Incoming #034e Outside line Carter, J. 115 number Figure 8. Oafside chll in progress Figure 9. Infernal calling in use Intercom call Figure 16. Call Logformatfor tie large-displayphone-detailedcall information 404-555-0001 ABC COMPANY 404-555-0001 ABC COMPANY 12:38 WEDMAY 28 ANSWER CFWD 130 + Number of last entry viewed through top display li+- Name of last entry viewed throughtc display t- Number W-Name + Tune,dayaid date r)- Whether thecall wasanswered + How thecall wasrouted Pressatty soft key 10retunt to thecalling number listittg form: assbowtt in Figure 15.

Other Call Log ettfries can be viewed by pressingthe * 01# keys. If thesekeys are pressedwhile viewing detailed informalion, thedetailed infoormatiottis displayed for thenew selectedlog entry. Exit UteCall Log display by pressingthe ON/OFF key.

Using Caller ID Log Format for the Large-Display Phone. If you have a Large-display phone,you canview all four levels of the Call Log on one screen. ‘ Example: Pressthe Call Lug key. The following display appears: Figure 15. Call logfonnat for the large-display phone--calling number 404-555-0001 ABC COMPANY 404-555-0001 404-555-8888 4)- Number of last entry viewed through topdisplay - Name of last entry viewed through topdisplay 4)- Numberof selected entry 4+- Numberof second log entry I 404-555-9999 I e Number of third log entry I 404-555-7777 I 4- Number of fourth log entry I 404-555-6666 * Numberof fifth log entry A “crcmay appearto the right side of one of the entries.This indicates theoldest entry in the log.

Pressthe soft key next to the desiredentry to view thedetails of a particular call. * . a . I lzea”h ,cnn ’ 2. Setting Up Your Phone Use the proceduresin this chapterto adjust thevolume and display contrast of your digital phone, andlo assigncall handling featuresto FF (flexible function) keys. This chapter coversthe following topics: Topic Volume audDisplay Settings Page 8 FF Keys I 9 J T Settino UD Your Phone

Ustnn Caller IC Volume and Display Settings Adjusting Sound Volumes You can adjust the volume of the following while they arein useby pressingthe VOL keys:, l Ringer .: l Speaker .

l Handset. Adjusting the Ringing Volume When your phone is not in use,you can adjust its ring volume using the following steps. 1. PressON/OFF. 2. PressPROG. 3. Dial #9. 4. Pressa VOL key. The phoneproduces a tone. 5. Pressthe VOL keys to adjust the loudnessof thetone. 6. PressON/OFF. 2. To display the next level of information, pressUle CONF key.

’ Figure 12. Calf log format for the small-display phone-time and dare SecondLevel lo:30 WED JUNE 22 ' ! inie, dayauddate of Cal1Log h~formation jIobiijlli2 4 Calling number 3. ‘III display the next level of information, pressthe CONF key. Figure 13. CaN log formal for small-display phone--answer information ‘Ihird Level of Call Log Information / ANS-J. Jones 103 d- Ilowtllecallwas handle 404-555-1212 /t CallingNumber 4. To display the next level of information, presstile CONF key. Figure 14. Call log format for small-display phone--routing information FourthLevel 4 How thecall was routf of CallLog Information Ei 4-- Callingnutnber 5.

To return to the first level of call informadon, pressthe CONF key.

Other call log entriescan be viewed by pressingthe * or # key. A “

Usina Caller ID FF Kevs l Callirlg number l Calling name (if provided) l Time and date l How the call was answer$d l How the call was routed. .- .- Call Log Format The most recententriesare storedfirst in the Call Log. When you view the log by pressingthe Call Log key, you can scroll forward or backward through theentire contentsof the log using the * and #keys. The fog format varies betweenthe Small-Display Phonesandthe Large Display Phone. Call Log Format for Small-Display Phones To view the call log, pressthe Call Log key.

To view the next call in the log, pressthe#key. to view the previous call in the log, pressthe * key.

In addition to viewing thecalling number information by pressingthe Call Log Key, you canview the detailed information on eachentry by pressirrgthe CONF key. Example: 1.Pressthe Call Log key. The following displays. Figure Il. Call Log format for the small-display phone--calling number and name First Level of Call Log 404-555-1212 (- Callingnumber . Inform ation / Bill Smith /t Callingname ~. _ Adjusting the Display Contrast 1. When the phoneis not in use,press#. 2. PresstheVOL keys to adjust thecontrastof the display. FF Keys You can set up FF (flexible function) keys to initiate syslem features,assignspecific extensionnumbers, or to store digits that are frequently dialed.

Note: You cahot setup FF keys thatare dedicatedlo outside lines. Contactyour system administratoror DBS dealertomake changesto dedicatedFF keys. ~ -. a Assigning FF Keys 1. Pick up thehandsetor pressON/OFF. 2. PressPROG. 3. PresstheFF key. 2. Setting Up Your Phone s

FF Keys Using Caller IO : 4. Do one of the following: If . Then... lou want to assign a dial code that Enter one of the dial codes listed in rrill initiate a particular feature. the Appendix, “Dial Code List.” iok: Not all dial codes can be stored in FF keys. See the Appen- .* .- dix for more information.

; rbu want one-key access to a spe- Enter the extension number :ific extension number, plus the ibility to pick up the extension’s :alls and know when the extension s busy. Vote: If you assign an extension [lumber lo an FF key, the FF key will light red when the extension is busy. In addition, you can pick up a call that is held or ringing at the extension by simply pressirig the FF key when it is flashing. You want to assign up lo six digits a. Press MUG. that you frequently dial.

‘Iltese digits consist of numbers b. Enter up to six digits. other than speed dial numbers, out- side lines, or feature codes. Exam- ples include account codes or a voice mail password. Tllis type of key is known as an “Any Key.” 5. PressZIOLD. Notes: l To usean FF key’s function, presshe key. . To change an FF key’s setup,usethe proceduresdescribed - , above. - Using Caller ID When Ihe Caller ID (CID) featureis activated, your display telephonecan display CID infotmaGon asincoming cab ring al your extensiun. You haveaccesslo previous call irlformalicm via the Caller ID Call Log feature.

Caller ID Display The Caller ID display shows tile Caller 1Dnumber and/or name, dependingon Ihe Caller ID format used.

Whenever a Caller ID call rings your phone, the following hformation appearson the phonedisplay. Figure 10. Example Calfer IL, display. First Line: calling number (7 or 10digits) M- Second line: calling nmne (up lo 15 char8ctKs (Optional, depending on Caller I.Dformat) Once CaIIer ID information is received,it can be transmitted along with llie call Loariolherphone U~rouglicall transfer,call forwarding, etc.

Caller ID Call Log The Call Log keepsa record of Caller ID calls Ihal ring your phone. An FF key can be assignedto flash when there is a new entry in the fog. Wllert you pressthe key LOaccessthe log, die LED turns off. Call Log lnfortnaflon Each Call Log entry includes Ihe following call information:

i Controlling Background Music ‘. FF Key! Controlling Background Music If your system is set up with a music source,you can play music over the speakerof your phone. 1. Pick up thehandsetor pres’sON/OFF. -2. Dial #53. .- If backgroundmusic is alreadyplaying th.roughyour speaker, thesestepsturn it off; if backgroundmusic is off, thesesteps turn it on.

Using the Reminder Alarm 1. Pick up thehandsetor pressON/OFF. 2. Do one of the following: I If. . . You want to setthe alarm Tlien . a. Dial #4. b. Enter the time using 12- hour format (HH:MM), followed by 1 for a.m. or 2 for p.m. - You want to cancel the alarm Dial #4. 3. PressON/OFF.

Checking FF Key Setup 1. Pick up thehandsetor pressON/OFF. 2. PressCONF. 3. Presstl!e FF key. 4. Tile assignedfunction appearson tile display. 5. Replace thelmdset or pressON/OFF. 7. Settina UD Your Phone

FF Keys Using a Headsel Dropping Out of a Conference Call To drop out of a confereucecall, pressFLASII or ON/OFF. Using a Headset When headsetmode is turned on, you cau use a headset attachedto your phone. When headsetmode is turnedoff, the headsetis inoperative. 1. Pick up thehandsetor pressON/OFF. 2. Dial #51. If headsetmode is alreadyon, thesestepsturn it ofll; if headsetmode is off, thesestepstum it on 3.

Replace thehandsetor pressON/OFF. Controlling Internal Dial Tone Internal dial toneis the toneyou hew when you are dialing extensionswjthin your oflice. If you want to, you cauturn the internal dial toneoff, so thatyou do not hear it. 1.Pick up the handsetor pressON/OFF. 2. Dial #50.

If intercom dial tone is alreadyon, thesestepsturn it off; if intercom dial tone is off, thesestepsturn it on. 3. Replacethehandsetor pressONlUFF.

Switching Between Pulse and Tone Calling Switching Between Pulse and Tone Callitig When you dial your phone,Rulsecalling dials by sendingout a certain number of pulsesfor eachdigit, aswith old-fashioned rotary phones. With tonecalling, your phonedials by sending a :: distinctive tone for eachdigit. 3. Placing Outside C& Pick up thehandsetor pressON/OFF. Your digital phone,in conjunction with the DBS, provides severalways for you to placeoutsidecalls.

This chapter coversthefollowing topics: I -~ 1. 2. 3. Dial thedesirednumber. Press* or ## to switch from pulse to tonecalling, or vice versa.

Making Calls Topic Page 14 16 Making Conference Calls You may useyour digital phoneto createconferencecalls that include up to four parties. Adding an Outside Line 1. To put your call on hold, pressHOLD or theoutsideline key you areusing. 2. Access anotheroutsideline. 3. Dial thenumber of the party to be included in the conference. 4. PressCONF afterthe call is answered. Adding an Extension to a Conference 1. PressHOLD. 2. Dial thenumber of the extensionyou wish to add. 3. PressCONF after theextension answers. Waiting for an OutsideLine 23 Using Account Codes 23 3. Placing Outside Calls

Making Calls Another Phone Using an Outside Line Access Group You candial 9,81, 82, 83, 84, 85,or 86 to accessan outside line.

Each one of thesecodesgivesyou accessto a group of outsidelines. The DBS automatically picks an outsideline from the group for you. .’ Note: This featurerequiressystem programming or a specific DBS configuration, andmay not be available. For information, seeyour system administrator or DBS dealer. 1. Pick up thehandsetor pressON/OFF. 2. Dial an accesscodefor an outsideline accessgroup (9,E l- 86) and the telephonenumber.

Notes: l If all the outside lines in thegroup arebusy,you hear a busy tone. l If the system is setup for LCR (least-cost-routing)dialing, the LCR function is activatedwhen you dial 9. LCR automatically routesyour call to the leastexpensive outsideline. Accessing an Outside Line with an FF Key 1. Pressan PP key that is dedicatedto anoutside line or to a group of outsidelines 2. Dial the desirednumber. Calling If the DBS is Behind a PBX 1. Pick up thehandsetor pressON/OFF. 2. Access an outsideline. To Assign a Walking COS Code 1. Pick up the handsetor pressON/OFF. 2. Dial “#12.” 3. Enter the four-digit WaIkirrg Classof Service code(UOOlc 9999).

4. Press‘I#.” 5. Replacethehandsetor pressON/OFF. To Use a Walking COS Code 1.From the other extension,pick up thehandsetor pressON/ OFF. 2. Dial “#13.” 3. Enter your extensionnumber. 4. Enteryour Walking Classof Service code. 5. Press“#I.” 6. Access anoutside line. 7. Dial thetelephonenumber. The Walking Classof Service will remain in effect unt.iIyou hang up. Note: The same Walking Classof Service codemay be used by more thanone extension. fi I lcinn Aririitinnal Foatltrcx !3i-

Making Call Locking Your Extension Use this featureto restrict unauthorizedaccessto your phone.

When your phone is “locked,” it cannotbe usedto make outsidecalls. It can,however,be usedto make internal calls. Controlling Your Extension Lock 1. Pick up thehandsetor pressON/OFF. l-2. Dial 74. 3. Dial the4-digit lockout code. If your extensionis locked, this stepunlocks it. If your extensionis unlocked, this steplocks it. 4. PressON/OFF. Note: Lockout codescanbe setup by your system administrator or DBS dealer.

Using Your Calling Privileges from Another Phone Walking Class of Service (COS) allows you to useyour own calling privileges atanotherphone. For example, you may be allowed to make long-distancecalls from your phone, but a phone in your company’s warehousemay be restricted from long-distancecalls. To make long-distance calls from therestrictedphone,you can go to that phone and enter a Walking COS codebefore dialing thenumber. Before using this feature,you must assigna COS codefor your phone. The following instructions explain how to assignthe codeas well asdial it before placing a call, 3.

Dial thePBX accesscode(seeyou system administratoror dealer for thecode).

4. When you heartheoutside line dial tone,dial thetelephone numher, Dialing a Specific Outside Line 1. Pick up thehandsetor pressON/OFF. 2. Dial 88. 3. Dial theoutsideline number (01-64). 4. Dial thetelephonenumber. Note: Your systemmay be setup to usetheforcedLeastCos Routing feature. If so,you cannotdial aspecific outsideline, Seeyou DBS administrator or dealerfor more information. Making Emergency Calls (911 Calls) In newer DBS systems,all extensionscan accessan outside line thendial 911,regardlessof thecalling restricuonsassigned to theextension. Jnolder DBS systems,9 11calls can only be made from extensionsthat are allowed to make outsidecalls.

Usethe following procedureto dial 911calls. (For older system, you may have todial thesedigits from a phoneUlatis allowed to make outsidecalls.) 1.Pick up thehandsetor pressON/OFF. 2. Dial 9 (or any other numberusedto accessan outsideline). 3. Dial 911.

3. Placing Outside Calls 1

Using Speed Dialing . Using Speed Dialing Using Personal Speed Dialing (PSD) You can assignPSD (personalspseddial) numbers to the one- touch keys on your phone.All systemsprovide atleast ten PSDs numbered90 to 99. Some systemsoptionally allow up to 40 -PSDsnumbered900 to 939. Each one-touchkey correspondsto one of the personalspeed dial codes. For example: One-touchkey.. i #l #2 #3 Cprrespondsto personal speeddialcode.. . 90 or 900 91 or 901 92 or 902 Assigning PSD Numbers to One-Touch Keys 1. Pick up the handsetor pressON/OFF.

2. PressPROG.

3. Pressthe desiredone-touchkey. 4. Dial thephone number (no more than 16characters). Note: You caninsert thefollowing charactersinto the number: ” . 6. Using Additional Features The DBS provides a variety of featuresyou can usein your daily work. This chaptercoversthe following topics: I Page I 1 Usina Station Lockout I 50 I 1 Using Your Calling Privileges at Another Phone 1 50 Switching BetweenPulse andTone Calling 1 52 Making ConferenceCalls Using a Headset Controlling internal Dial Tone Controlling Background Music 52 53 53 54 Using the Reminder Alarm I 54 Using Caller ID I 1 55

4.

PressCONE - 5. PressAUTO twice. 6. Enter the voice mail extensionnumber and any special numbersthat arerequired by thevoice mail. For example, if the voicepail number is 500 and thevoice mail requiresan asterisk(*) at theend of the number, enter the following digits: ON/OFF PROG FF key CONF AUTO AUTO 500 * Note: The length of thevoice mail number and the special codescannot exceedsix digits. If more thansix digits are required, assignthenumbersto a personalor system speed dial number, thenstorethe speeddial number rather than your passwordunder the voice mail key. (See“Using Speed Dialing” on page 16.) 7.

PressHOLD.

Using a Voice Mail Transfer Key 1. When a call arrives,answerit thenpress the VM/TRF key. The system automatically putsthe incoming call on hold. 2, When the caller askedto be transferredto a voice mailbox, pressthe desiredDSS/BLF key or dial theextensionnumber. 3. Press RELEASE, ON/OFF, or PROG to complete the transferto thevoice mailbox. F; Cnmm~tnicatina Within Your Offlce Using Speed Dialin! To insert a.. . Press . Pause REDIAL Flash FLASH Hyphen (-) FF6 (flexible function key 6) (Appearswhenthenumberis dialed or checked,butnot during programming.) * * 5. PressHOLD. 6. Replacethehandsetor pressON/OFF.

Dialing a PSD Number 1. Pick up thehandsetor pressON/OFF. 2. If necessary,accessan outsideline. 3. Fess the desiredone-touchkey. Checking PSD Numbers 1. Pick up thehandsetor pressON/OFF. 2. PressCONF.

3. Pressthedesiredone-touchkey. The PSD number appearson the display. 4. Replace the handsetor pressON/OFF. 3. Placing Outside Calls

Using Speed Dialing Using One-Touch Voice Mail Transfer Assigning Names fo PSD Numbers PSD namesaredisplayedwhenyou dial thePSD number. 1. Pick yp thehandsetor pressON/OFF. 5. PressAUTO. 6. Enterthe voice mail extensionnumber and a password(if necessary.)If you are accessingaPanasonicVoice Mail, include a # atthe end. 2. PressPROG. ‘ 3. Dial #I. .- 4.-PressAUTO. 5. Dial a PSD code (90-99, or 900-939). Nule: PSD codescorrespondto one-touchkeys.

Code90 (or 900) = key 1,code91 (or 901) = key 2, etc. For example, to assigna name to thePSD number on one-touchkey 1,use PSD code90 (or 901).

6. PressAUTO onceto clear eachcharacterin thedefault name. 7. Enter the first characterof thename. Use theinformation in For example, if your voice mail numberis 500 andyou are not using a password,you would make the following entry: ON/OFF PROG FF key CONF AUTO 500 # Note: The lengthof thevoice mail number, including the voice mail extensionnumber,password,and # cannotexceed six digits. If more than six digits arerequired, assignthe passwordto a personalor system speeddial number,then storethe speeddial number rather thanyour passwordunder thevoice mail key. (See“Using SpeedDialing” on page 16.) 7.

PressHOLD.

Using a Voice Mail Key Table 3 on page 19 asa guide. 1. When the VM key flashes, pressit to connecttoyour Note: To enternumbers into name,pressCONE To resume enteringletters, pressCONF again. mail box. 8. PressFLASH. Using One-Touch Voice Mail Transfer Note: This featurerequiressystem programming or a specific DBS configuration, andmay not be available. For infonnauon, seeyour system administrator or DBS dealer. The One-TouchVoice Mail Trausferkey allows you to quickly transfercallers directly into voice mail. Assigning a Voice Mail Transfer Key 9. Repeatsteps7-8 for eachcharacterin thename until the entirename is entered.

10.When thename is complete, pressFLASII. 11. PressHOLD. Note:To enter more names,repeatsteps4- 10. + n 1. Pick up thehandsetor pressON/OFF. 2. PressPROG. 3. Pressthe FF key you want to assign.

Breaking lntd an Outside Call . Breaking Into an Outside Call Note: This featurerequiressystem programming or a specific DBS configuration, and may not be available. For information, seeyour system administratorpr DBS dealer. This feature allows you to interrupt a busyextension. .J. Pick up the handsetor pressON/OFF. 2. Dial the extensionnumber. 3. When you hearthebusy tone,press4.

Note: In order to breakinto a busy extension,you must be in the samepaging group asthe extension. Using One-Touch Voice Mail Access Note: This featurerequiressystem programming or a specific DBS configuration, andmay not be available. For information, seeyour system administrator or DBS dealer. The One-TouchVoice Mail key canbe usedto provide one- touch accessto your voice mailbox. In addition, it also provides a flashing red light anytime you havevoice mail messages.

Oncethekey is assigned,you will notice that the key flashes whenyou have a voice message. To dial voice mail, simply pressthekey. Assigning a Voice Mail Key 1.Pick up thehandsetor pressON/OFF. 2. PressPROG. 3. Pressthe FF key you want to assign. 4. PressCONF. Using Speed Dialing Table 3. Speed dial alphabet entry This This Pressthis many Pressthis many To enter: key: times: To enter: key: times: A 2 1 a 2 4 : , . : + : : : ...,iiliil$fi ; , ~ ~ x , $ ..:~[6 ; ; :‘I”. . ’ : ’ : ; y : : j:: : : i::;B . : i:;: : .

~,~ , . : , c i:i;i$.,. ,::,. :;,;li ; , :j;;..:x$$... .:y : : ‘ . . : , .

. . c.:. . . ,:y : . $ $ g.: ,,._ +:;;g:i : : 2 3 C 2 6 3. Placing Outside Calls 11

Using Speed Dialing . Using System Speed Dialing (SSD) Up to 90 SSD (system speeddial) numberscau be assigned from theoperator’sphone. TheseSSD numbers are assignedto codes00-89. Some systems allow up to 200 SSD numbers. TheseSSD numbers are assignedto codes000-199. System speeddial numbers are available to everyone. Diaiing an SSD Number 1. Pick up thehandsetor pressON/OFF. 2. If necessary,accessan outside line. 3. PressAUTO. 4. Dial theSSD code(00-89 or 000-199). Checking SSD Numbers 1. Pick up thehandsetor pressON/OFF. 2. PressCONF.

3. PressAUTO. 4. Dial the SSD code (00-89 or 000-199).

The SSD number appearson the display. Chaining Speed Dial Numbers You canchain togetherup to five SSD or PSD numbersto handlephonenumbers longer than 16 characters. Note: Before chaining, enter thepartsof thephonenumber into one-touchkeys or speeddial codes. For example, program the first part into one-touchkey #l, the secondpart into one-touch key #2, etc. Complete the following stepsto chain speeddial numbers: 1. Pick up thehandsetor pressON/OFF. I Announcing to Busy Extension Nutes: . Your original conversationisnot interruptedby sending text message.

. Text messagescanonly be sentto callers within your facility. l The caller must havea display phone to receive the text message. l Text messagescan be changedby your DBS administrator or dealer. To Speak to the Announcing Party 1. PresstheTalkback* key. 2. Speakwith the announcingparty. 3. PresstheTalkback* key to return to theoriginal call. * The Talkback key is anFF key thathasbeenassignedto the Talkback function. The Talkback function is typically usedil situations wheretheextensionusermust handlemore than onecall, The Talkback key must be setup by the system administrator or dealer.

Transferring Calls with an Announcement Note: This featurerequiressystem programming or a specific DBS configuration, andmay not be available.

For information seeyour system administrator or DBS dealer. 1.PressHOLD. 2. Dial the extensionnumber. 3. When you hear a busy tone,press5. 4. When you areconnectedto thecalled party, pressON/OF1

Announcing to Busy Extensions . Announcing to Busy Extensions F&dialing Outside Numbers 2. If necessary,accessan outsideline. 3. Do one of thefollowing: Note: This featurerequiressystem programming or a specific DBS configuration, andmay not be available. For information, seeyour system administrator or DBS dealer. This featureallows you to make an announcementto a busy extension. The announcementis only heardby thecalled party, not by theother party he or sheis talking to. Making an Announcement 1.Pick up the handsetor pressON/OFF. 2. Dial the extensionnumber. 3. Press5 if you hear thebusy tone.

4. Make your announcement. Your voice is heard on theextension,not on theoutside line. Answering an Announcement To answeran announcement,you may usethe Talkback key to speakto the announcingpartyor you may senda text message. To Answer with Text 1. While remaining on the line with theoriginal party, press CONF.

2. Dial thedigits 1 to 5 to senda text reply to the party that has just called. Dialed Digit Text Message 1 Take A Message 2 Please Hold 3 Will Call Back 4 Transfer 5 Unavailable if... Then . You are using a PSD number Pressthe one-touchkey for thefirst part of thenumber. or a. PressAUTO. b. Dial thecde for the frrst part of thenumber. You are using a SSD number a, PressAUTO. b. Dial thecodefor thefirst part of thenumber. 4. Use the one-touchkeys or speeddial codesto dial the remaining partsof thephonenumber until it is completed. Redialing Outside Numbers Redialing 1. Pick up the handsetor pressONlUFF.

2. Access an outsideline.

3. PressREDIAL. The phone dials thelast outsidenumberdialed. Auto-Redial Somesystems allow thelast number dialed (eitheroutside or insidecall) to be redialedsimply by pressingtheREDIAL key. 1. When your phoneis idle or receiving dial lone,press REDIAL. SaTIt v - eN*,r nfflpo 3. Placing Outside Calls 21

Redialina Outside Numbers Using Absence Messages Auto-Repeat Dialing Using Absence Messages With some systems,if the outsidenumber dialed is busy, pressingtheHEDIAL key will repeatedlyredial the number until answeredor thenumber of retries reachesa setlimit.

1. After receiving busy tonewhen dialing an outsidenumber, _ pressthe REDIAL key. Assigning the Absence Message Absencemessagesappearon the display of any internal caller who calls your extension. 1. Pick up thehandsetor pressON/OFF. To cancel Aufo-Repeat Dialing 1. Replacethehandsetor pressON/OFF. Saving and Redialing a Number You cansaveauoutsidenumber for redialing. A savednumber canbe redialedevenif it is not the last number dialed. Saving a Number 1. Dial thedesiredphonenumber. 2. PressAUTO twice.

3. Press*. 4. Replacethehandsetor pressON/OFF. Redialing a Saved Number 1. Access anoutside line. 2. PressAUTO. 3. Press*. 2. Dial 71. 3. Dial themessagenumber (O-9). 4. Dial thedateor time of your return, using MM/DD or HH/MM (24-hour) format. 5. PressON/OFF. Note: five absencemessages(O-4)are suppliedwith theDBS. Your system administrator or dealercan setup five more customized messages(5-9). The messagessuppliedwith the system are: Number Message 0 lu Meeting 1 At Lunch 2 Out of Office 3 Vacation 4 Auother Office Cancelling the Absence Message 1. Pick up thehandsetor pressON/OFF. 2. Dial 71.

3. PressON/OFF. * 1- A-l- Fi Cnmmunicatlna When Your Office L

Using Do-Not-Disturb ‘. Waiting for an Outsida Line Responding to Message Waiting Requests The MSGE indicator flasheswhen you have a message waiting. 1. Pick up the handsetor pressON/OFF. 2. PressAUTO. .3. Do one of the following: If..; Then. . . You want to answerthemes- PressREI.JIAL. sagewaiting request You want to cance1die mes- PressFLASH. sagewaiting request Scrolling Through Messages 1. Pick up thehandsetor pressON/OFF. 2. PressCONF twice to view thenext message. 3. Press# to scroll through messages.

4. PressON/OFF.

Using Do-Not-Disturb Use DND (Do-Not-Disturb) to temporarily stopcalls from coming to your extension. 1. Pick up thehandsetor pressON/OFF. 2. Dial 73. If DND is on, this stepturns it off. If DND is off, this step turns it on. Waiting for an Outside Line If all outside lhles arebusy,you cauhave theDBS notify you when an outside line is available. Having an Open Line Call You Back 1. Pick up thehandsetor pressON/OFF. 2. Attempt to accessanoutside line. 3. When you hear thebusy tone,press2. 4. PressON/OFF again. When the outside line is available, your phonerings andthe FF key for theoutside line flashes.

5. Pick up thehandsetor pressON/OFF. 6. Dial the phonenumber. Using Account Codes Account Codescan be usedin different ways, dependiugon how your system is setup. The following table describesthe type of accountcodesthatmay be availablefor your extension, This table alsoitlcludes examplesof how thedifferent typesol accountcodescanbe used. Seeyour systemadministrator or DBS dealerfor the account codecapabilities assignedto your extension. 3. PressON/OFF. 3. Placing Outside Calls

Using Account Codes . lbble 4. DBS accoun: code usage Account CodeType Voluntary Unverified .L ._ Forced Unverified Forced Verified Description Account codesof up to 10 digits canbe usedonaavolun- varybasis.

Account codescan be assignedbeforeor during out- going calls or during incom- ing calls. Account codesof up to 10 digits mustbe enteredbefore dialing anoutgoing call. Note: When using Forced Unverified Account Codes. Voluntary Unverified Account Codescanbe enteredduring incoming calls. Preassignedaccountcodesof up to 4 digits mustbe entered b$ore dialing an outgoing .

Forced Verified Account codesarealsoassociatedwith extensiondialing privileges. For example, the Forced Veri- fied Account Code “1111” could be associatedwill1 call- ing privileges that allow long- distanceand international calls. Note: When using Forced Unverified Account Codes. Voluntary Unverified Account Codescan be enteredduring incoming calls. Uses Tovoluntarily assignaccount information for spe- cific calls. To assign mandatory account information for spe- cific calls. To assign mandatory account informalion for spe- cific calls.

To useyour exten- sion’s calling privi- leges from another extension.

Using Message Waiting Using Camp-on Note: This featurerequiressystemprogramming or a specific DBS configuration, and may not be available. For information, seeyour system administrator or DBS dealer. The camp-on featurealertsyou when a busy extensionis free. 1. Pick up thehandsetor pressON/OFF. 2. Dial Uleextensionnumber. 3. When you hear a busy tone,press3. 4. When you hear a ringing tone,replacethehandsetor press ON/OFF. Your extensionrings whenthe busyextension becomesfree. Using Message Waiting This featureallows you to leaveauolherextensiona message requestinga return call.

Sending a Message Waiting Request 1. Pick up thehandsetor pressON/OFF. 2. Dial the extensionnumber. 3. Press2. 4. PressON/OFF. Note: If you do not hear a dial toneafterdialing 2, themessage cannotbe accepted. No more thaufour messagescanbe sentto anextension. _ 5. Communicatina Within Your Office 41

Using Call Waiting Answering Call Waiting 1. Do one of the following: I IF... YOUwant to answerthecall The current call is put on hold. You want to reply with a text PressCONF. message 2. Do one of the following: If... Then.. . You answeredand want to handleboth calls atonce You answeredandwant to handlethecalls separately You want to reply with a text message Note: Text messagesare only available to internal dis- play phones.

Pressthe Talkback* key to toggle betweenthe two calls. Finish the secondcall and terminate it. You ate returned to theoriginal call. Dial oneof the following digits: 1 = Take A Message 2 = PleaseHold 3 = Will Call Back 4 = Transfer 5 = Unavailable Notes: . * The Talkback key is an FF key that hasbeenassigned to the Talkback function. The Talkback function is typically usedin situations wherethe extensionusermust handlemore thanone call.

. If a Talkback key is not set up,you must end thecall in progressbefore answeringthe waiting call. l Your original conversationis not interruptedby sendinga text message. An r; ~nmmldcatinn Wlthm Your Offs Using Account Codes using Voluntary Unverified Account Codes You canenter an unverified accountcodebefore making a call or during a call. 1. Pick up thehandsetor pressON/OFF (unlessyou are already on a call). 2. PressAUTO. 3. Press#. 4. Dial the accountcode. 5. Press#. 6. If assignhlgthecodebefore thecall, accessan outside line anddial the desirednumber.

Using Forced Unverified Account Codes If your system is setup to useForcedUnverified Account Codes,you must enter an accountcodebeforedialing an outsidenumber.

1. Pick up thehandsetor pressON/OFF. 2. PressAUTO. 3. Press#. 4. Dial the accountcode. 5. Press#. 6. Access auoutside line and dial the desirednumber. 3. Placing Outside Calls 25

Using Account Codes Using Call Waitin . Using Forced Verified Account Codes If your systemis setup to useForcedVerified Account Codes, you must enter a valid accountcodebefore dialing an outside number. 1. Pick up thehandsetor pregsON/OFF. __ 2. Dial #Ill. .e 3. Dial your accountcode. 4. Press#. 5. Access an outsideline and dial thephone number. Assigning Unverified Codes to PSD Numbers You canstoreUnverified Account Codesunder PersonalSpeed Dial Numbers. However, you can only usethePSD number to dial an accountcode before a call. You canndtusethe PSD to dial an accountcodeduring a call.

I.

Pick up thehandsetor pressON/OFF. 2. PressPROG. 3. Pressa one-touchkey. 4. Dial #7. 5. Dial the accountcode. 6. Press#. 7. PressHOLD: 8. Replacethehandsetor pressON/OFF. Using Call Waiting Call waiting allows you to senda tone and an optional text messageto a busy extension. Note: This featurerequiressystem programming or a specific DBS configuration, andmay not be available. For information seeyour systemadministrator or DBS dealer. Setting Up Call Waiting 1. Pick up thehandsetor pressON/OFF. 2. Dial theextensionnumber. 3. When you hear a busytone,press3. , 4. If you want to senda text messagewith call waiting (optional), pressone of thefollowing: l 5 = Visitor Here l 6 = Need Help l 7 = Important l 8 = Urgent l 9 = Emergency.

5. To wait for thecalled extensionto answer,remain on the phone. To “camp-on” to the extension,hang up. Whenthe extensionbecomesfree,it will automatically call your number.

Notes: . If call waiting is accepted,thebusy tonechangesto a ringing tone. . You carmotsendacall waiting messageto at1extension that hasan AbsenceMessageor Do-Not-Disturb registered. 6 fhmmtmicatinn Within Your Office :

Using Call Forwarding To forward . Dial . All calls . 720 Calls when your phone is busy or does not answer 721 Calls when your phone is busy Calls to anoutside line Note: To forward to an outsidenumber,you must first assignthe outside number (including a trunk accesscode,suchas9 or 8l-86) to aperson11 or system speeddial. 722 723 or 720,721, 722,or 7242 Calls when your phonedoesnot answer 724 .

Then.. . Dial the extensionnumber thatyou want to forward to. Dial the extensionnumber that you want to forward to. Dial the extensionnumber thatyou want to forward to. PressAUTO and dial the appropriatespeeddial number.

Note: When forwarding with 723, you can only forward internal calls to an outsidenumber. You cannot forward outside calls to an outsidenumber. Dial theextensionnumber thatyou want to forward to. *Some systems will not allow “9” trunk access code with call forwarding . . . when least cost routing iS actrve. 2*Some systems only allow the use of 723 to call forward outside. Other sys- tems call forward outside for all types in&ding 720 (All), 721 (Busy/Don’t Answer), 722 (Busy), and 724 (Don’t Answer). Check with your dealer for more information on your system.

: Usina Account Codes 3.

Replacethe handsetor pressON/OFF. Cancelling CalI Forwarding 1. Pick up thehandsetor pressON/OFF. 2. Dial 72. 3. Replacethe handsetor pressON/OFF. Using a PSD Number to Dial an Account Code 1. Pick up thehandsetor pressON/OFF. 2. Press the one-touch key in which the account code is stored. 3. Accessan outside line and dial thephonenumber. . 1 3. Placing Outside Calls 27

Using Account Codes , Usim Call Forwardha 4. Do one of thefollowhlg: If... Then . . You want to end thepage Replacethehandset. ^ - You want to get a response Do not hang up; wait for the from someoneansweringthe pagedparty to answer. pageat an extension Answering a Page 1.Pick up thehandsetor pressON/OFF. 2. Dial 77 tid speakto the pagingparty. Using Call Forwarding The calls you specify Canbe automatically forwarded to anothernumber whenyou arenot atyour phone. Setting Up Call Forwarding 1. Pick up the handsetor pressON/OFF. 2. Dial one of the following combinations: 5 . Communlcatlng Within Your OflIce 37

Calling Other Extensions Making Internal Calls 4. Answering Calls 1. Pick up thehandsetor pressON/OFF. 2. Dial thedesiredextension,or dial 0 for the operator. Switching Between Tone and Voice Calling Voice calling causescalls to be cohnectedimmediately, without making thereceiving extensionring. Tone calling sends ringing to the called extension. During a call, press1to switch betweentone andvoice. Paging Note: This featurerequiressystem programming or a specific DBS configuration, and may not be available. For information, seeyour system administrator or DBS dealer. Calling Paging Groups 00-07 The DBS allows extensionsto be grouped into paging groups.

When you issue a page,you canspecify the paging group, so that your announcementis heard only on the phonesthat are members of that group. Paging groupsoften include people whosework is related.

1. Pick up thehandsetor pressON/OFF. 2. Dial # and the pagegroup number (00-07). 3. Make your announcement. 36. 5. Communicating Within Your Office Calls canreach your digital phone from severaldifferent sources,and canbe handledin a variety of ways. , This chaptercoversthe following topics: Topic Page Picking Up Calls 30 Holding Calls 31 Using Call Park 32 Transferring Calls 33 4. Answering Calls 2?

Picking Up Calls- 2. Do one of the following: , To answer.. . Do Che following. . . A call ringing at Press theflashingFFkey. ‘someone else’sphone An extension in your Dial 70.

paging group* Note: Calls are answeredin the fol- lowing priority order: l Pagecall l Internal call l Outside line. To answervarious types of calls, usethe following procedures. 1. Pick up thehandsetor pressON/OFF. An extensionoutside your paginggroup* a. Dial 79. b. Dial the number of theringing extension. After-hours calls ring- ing over a paging ,speakeror nigl$ answerdevice a. Pick up thehandsetor pressON/ OFF.

b. Dial 78. * The DBS allows extensionstobe groupedinto paginggroups. ‘Whenyou issue a page,you canspecify the paging group, so thatyour announcementis heard only on thephonesthat are members of that group, Paging groupsoften include people whosework is related. (See“Paging” on page 36.) # Some offices haveafter-hourscalls ring on a centralbell (often called a “universal night answer” device) or over a paging systemusing an external speaker. Dialing “78” allows you to answertheseafter-hourscalls.

30 4. Answering Calls . 5. Communicating Within Your Office The DBS provides avariety of featuresfor handling calls within your office.

This chaptercoversthe followirig topics: 5. Communicating Within Your Office

? Transferring Calls Unscreened Transfers Note: This featurerequiressystem programming or a specific DBS configuration, and may not be available. For information, seeyour system administrator or DBS dealer. In an unscreenedtransfer,you do not announcethe call to the personreceiving thetransfer. The call simply rings atthe phone to which it is transferred. .. 1. During a call, pressHOLD. 2. Dial theextensionnumber to which the call will be transferred. 3. Do one of the following (askyour dealeror system administrator which is appropriate): l Replacethe handsetor pressON/OFF, or l PressPROG and thenreplacethehandsetor press ON/OFF.

Holdinn Calls Holding Calls Putting a Call on Hold PressHOLD during a call. If thecall is on an outsideline, retrieve thecall by pressingthe appropriateline key. (The line key will be flashing green.) If the call is anextension,retrieve it by presshrg HOLD a secondtime. Answering Two Calls 1. PressHOLD to put thefist call on hold. 2. Pressthegreenflashing FF key for the secondcall. 3. PressHOLD to put the secondcall on hold. 4. Pressthegreenflashirlg FF key to return to thefirst call. Notes: l If you do not pick up aheld call in a certain periodof time, you wilt heara tonehrdicating that thecall is still waiung.

l The EXT indicator flasheswhenyou hold an internalcall or an outsideline that is not assignedto anFP key. 34 4. Answering Calls 4 . Answering Calls 31

&~-ICI Call Park Using Call Park’ Use Call Parkto.senda call to someoneyou cannotlocate. You canpark the call andpagethe intendedrecipient of the call. Then theintendedrecipient can pick up thecall. Note thatoperatorspark call; somewhatdifferently thanother extensions. OperatorsCanpark calls on any of 10“park ‘-numbers.” .- With extensions,called areparked on theuser’s extensionnumber. Note: If a parked call isnot answeredwi$in a certain time, the call returnsto theextensionthat parked it.

Parking Calls from an Operator Phone 1. PressHOLD during an outsidecall. 2. Dial 75. 3. Dial thesystem park number (00-09). 4. Replacethehandsetor pressON/OFF. 5. If necessary,page theintendedrecipient of thecall. Picking Up Calls Parked by the Operator 1,Pick up thehandsetor pressON/OFF. 2. Dial 76. 3. Dial the appropriatesystem park number (00-09). Parking Calls from an Extension 1. PressHOLD during an outsidecall. 2. Dial 75. 3. Replacethehandsetor pressON/OFF. QQ 4. Answerina Calls Transferring Call! Picking Ui Calls Parked by an Extension 1. Pick up thehandsetor pressON/OFF. 2. Dial 76.

3.

Dial the extensionnumber of Uleperson thatparked thecall. Transferring Calls Note: If a transferredcall is not ausweredwithin a specified time, thecall rings again attheextensionthat transferredit. Screened Transfers Note: This featurerequiressystemprogramming or a specific DBS configuration, and may not be available. For information seeyour systemadministrator or DBS dealer. In a screenedtransfer,you announcethecall before transferring it. This allows you to give therecipient information aboutthe call.

1. During a call, pressHOLD. 2. Dial the extensionnutiber to which the call will be transferred. 3. When therecipient answers;amiouncethecall. 4. Do one of thefollowing (askyour dealeror system administrator which is appropriate): l Replacethehandsetor pressON/OFF l PressPROG and theureplacethe handsetor press ON/OFF. 4 Answering Calls z .

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