Panasonic Telephone Systems

Panasonic Telephone Systems

STATION USER GUIDE www.voicesonic.com Phone: 877-289-2829 Panasonic Telephone Systems Panasonic VB-42210, VB-42211, VB-42213, VB-43220, VB-43221, VB-43223, VB-43225, VB-43230, VB-43233 VB-42210 VB-42211 VB-42213 VB-43220 VB-43221 VB-43223 VB-43225 VB-43230 VB-43233 Digital Business System (Digital Key Telephone Series) Before Using this phone, please read these instructions completely. Section 750 Issued March 1995 See More Panasonic Manuals www.voicesonic.com Phone: 877-289-2829 3DQDVRQLF7HOHSKRQH6\VWHPV

The contentsof this manual are subject to change without notice and do not conslitule a commitment on the partof Panasonic Communications & Systems Company (PCSC).

Every effort has beenmade to ensurethe accuracyof this document. However, due to ongoing product improvements and revisions, Panasoniccannot guaranteethe accuracyof printed material after the dateof publication nor can it acceptresponsibility for errors or omissions. Panasonicwill update and revise this document asneeded. The software andhardware described in this document may be used or copied only in accordancewith the terms of the license pertaining to said software or hardware.

Reproduction, publication, or duplication of this manual, or any part thereof,in any manner,mechanically, electronically, or . photographically, is prohibited withoul permission of the Panasonic Communications & Systems Company (PCSC). 0 Cupyright 1995by PanasonicCommunications & Systems Company A!! rights resewed. .

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Contents Notes 5. Communicating Within Your Office . 35 Calling Other Exlensions . . 36 Paging . . . . 36 Using Call Forwarding . . 37 Using Call Wailing . . 39 Using-MessageWaiting . . 41 Using Do-Not-Disturb . . 42 Using Absence Messages . . 43 Announcing to Busy Extensions . . 44 Breaking Inlo an Outside Call . . 46 Using One-TouchVoice Mail Access . . 46 U&g One-TouchVoice Mail Transfer . . 47 6. Using Additional Features . . S . 49 Lucking Your Extension . . .50 Using Your Calling Privileges from Another Phone . .

50 Switching BetweenPulse and Tone Calling . . 52 Making ConferenceCalls 52 Using a Headset .

. 53 Controlling Internal Dial Tone . . 53 Controlling Background Music . . 54 Using theReminder Alarm . . 54 Using Caller ID . . 55 Appendix A. Dial Code List . 61 Index ~ . 59 .’

Index Lisls of Fiaures and Table! . . sek also “Personal speed dialing” 16 Using your calling privileges from an- see also “System speed dialing” 16 olhet phone 50 SSD 20 Station lockout V conttollhlg50 Voice calling 36 using 50 Voice mail Switching assigning a one-touch key 46 between tone and voice calling 36 one-touch access 46,41 pulsk 16tone 52 Volume System speed dialing handset 8 chaining numbers 20 phone not tinging 8 zhecking SSD numbers 20 receiver 8 dialing a SSD number 20 tinget 8 using 20 speaker 8 T w Telephone Waiting for an outside line 23 display information 5 Walking class of service 50 large display 4 parts 1 setting up 7 small-display 2 Tone calling 36 Tone-to-pulse switch 52 Transferring calls 33 screened 33 unscreened 34 with announcement to busy exten- sion 45 wilh off-hook voice announce 45 U Understanding your phone 1 Unscreened off-hook ltansfer 34 on-hook transfer 34 transfers 34 Using Caller ID 55 List of Figures .

Figure 1.Small-display phone . . . Figure 2. Large-display phone . . Figure 3. Idle condition (default display . . Figure 4. Messagesreceived . . Figure 5. Alarm time . . *’ Figure 6. Absence message . . . Figure 7. Incoming outside call . . . Figure 8. Outside call in progress . . . Figure 9. Internal ding in use . . . Figure 10.Example Caller ID display . . i . . 5* Figure 11.Call Log format for thesmall-display phone--calling number andname . . 5’ Figure 12.Call log format for thesmall-display phone--time and date . .

5 Figure 13.Call log format for small-display phone--answer information .

. 5 Figure 14.Call log format for small-display phone--routing infotma~ion 57 Figure 15.Call log fotmal for the large-displayphone--calling numbet . . 5 Figure 16.Call Log format for thelarge-display phone--detailed call information . . 5 . List of Table! Table 1.Small-display phone features . . Table 2. Large-display phone features . . Table 3. Speeddial alphabeterr&y . . 1 Table 4. DBS accounlcodeusage . . 2 Table 5. Dial codes . . f

lndf Off-hook transfer screened 33 unscreened 34 Off-hook voice announcement answering 44 making 44 ltansferring calls with 45 One-touch voice mail access 46,47 assigning a key 46 On-hook transfer screened 33 unscreened 34 Outside call bteakiig into 46 placing 13 Outside line callback 23 setting 23 Outside line key, ditecl 14 I’ Paging 36 answering from any extension 37 calling page zones W-07 36 meet-me answer 37 Parking calls 32 PBX 14 Personal speed dialing account code into a PSD code 26 assigning names to PSD codes 18 PSD numbers to codes 16 to one-touch keys 16 chaining numbers 20 checking PSD numbers 17 saving a client account code 26 using 16 using client account code in PS code 27 Pickiug up calls 30 Ptogrammiug an account’ code into PSD code 26 PSD 16 Pulse-to-tone switch 52 Puttiug a call on hold 31 R Redial Aulo 21 Redialing numbers 21 saved number 22 saving a number 2 1, 22 Reminder alarm, using 54 S Saved number, redialing 22 Saviug account code in a PSD code 26 and tedialhrg a number 21 number 22 Screened off-hook transfer 33 on-hook transfer 33 transfers 33 Scrolling through messages 42 Sending a message waiting request Setting up absence messages 43 call forwarding 37 call wailing 39 outside line callback 23 relephone 7 Speed dialing personai 16

index making 14 outside, placing 13 parking 32 picking up 30 to attendant 36 to exlensions 36 transferring 33 Qmp:on callback, using 4 1 Can&lling absence message 43 call forwarding 38 call waiting request 42 Chaining SSD or PSD numbers 20 Checking PSD numbers 17 SSIJ numbers 20 Client account code programming into PSD code 26 E Emergency calls 15 F FF key direct outside line 14 feature codes 61 Forwarding cancelling 38 setting up 37 using 37 H Holding calls 31 putting a call on hold 31 I Communicating within your office 35 h-office communications 35 Conference calls Intern al adding an extension 52 calling adding an outside line 52 attendant 36 dropping oul of 53 extension 36 making 52 calls, handling 36 Controlling station lockout 50 communications 35 D lone/voice switching 36 Dial code list 61 L Dialing Locking your extension 50 Auto-Repeal 22 Direct outside line key 14 M Display Meet-me answer, using 37 contrast adjustment 9 Message waiting information 5 answering a request 42 DND 42 cancelling a request 42 Do-not-disturb 42 sending Rrequest 4 1 Dropping oul of a conference call 53 using 41 Preface The Sfafiart User Glide is for anyone who uses a Panasonic digital telephonein conjunction with thePanasonicDBS Series ‘klephone System (DBS 40, DBS 72, DBS 96, DBS 824).

The PanasonicDigital BusinessSystemprovides you with a powerful setof featuresfor handling calls. This manual provides an overview of thedigital phonesand offers detailed information aboutusing thefeaturesprovided by the DBS.

Mow to Use This Manual We recommend that you read theentire mamid before using your digital phone, in order to geta clear ideaof its capabilities. What This Manual Contains This manual conlains Lhe following chaplers: Chapter and ‘I’ille Chapter 1, “Undersl~ulding Your Phone” Chapter 2, “Setting Up YOUr Phone” Chapter3, “Placing Outside Cdls” Chapter4, “Answering Calls” Chaoter 5, “Communicating I WiUlin Your Office” Chapter 6, “Using Additional Features” L)escripliuIl Describes features of Pana- sonic digital telephones. Provides proceduresfor set- ting up telephonefeatures suchasdisplay contrast.

Provides severalprocedures fur making outsidecalls. Provides severalprocedures for answering calls. Provides procedures for ban- dling inlernal calls. Provides proceduresfor using advancedfeatures.

Preface : Not ation Used Index This manual usesthe following convenlions: l Referencesto chaptersandsections areenclosed in quotation marks, and inclbde the title and page number, for example: “Assigning FF Keys” on page 9. .- .-. Referencesto information you are to dial is printed in boldface, mixed-case characters,for example: Dial 73*. . Referencesto the telephonekeypad areprinted using bold, uppercasecharacters,for example: PressHOLD. For More Information For more information about featuresavailable with Panasonic DBS systems and digital phones,contact your system administrator or DBS dealer,or refer to the Panasonic publication Feature Operariarr (Secrian 700).

F Numerics waiting 40 911 calls 15 A . Absence messages cancelling 43 sellingup 43 using43 Accountcode clientcodein PSDcode27 Accountcodes unverified25 verified 26 Adding extension to a conference call 52 outside line to a conference call 52 Additional features couference calls 52 locking anextension50 pulse/tone switch 52 reminder alarm 54 station lockout 50 using49 Adjusting displaycontrast9 ring volume (phone not ringing) 8 sound volumes 8 Armouncement to busy extension answering 44 making 44 transferring calls with 45 Another 50 Answering ._ message waiting request42 off-hook voice announcernqrt 44 page from any extension 37 page with meet-me answer 37 Any key assignment 61 Assiguing nnmes to PSD codes 18 PSD numbers to one-touch keys 16 PSD numbers to PSL?codes 16 voice mail key 46 Automatic redial, using 21 .

Auto-Redial2 1 Auto-Repeal Dialing 22 I) Brenking iulo an outside call 46 Busy override, using46 c Call forwarding cancellirig 38 setting up 37 usiug 37 Call wailing answering 40 scroIIi.ng through messages 42 selting up 39 using 39 Callback request 41 Cdler ID 55 CaIIing page z.ones 00-M 36 Calls mswering 29 announcement to busy extension 44 DPS behind PBX 14 call 29 holding 3 1

Function Save Dial Access Save Dial Registration Tone/Voice Swilch i- Dial Code FF Key AU-IV + * Yes AU’I’O + AUI’O + * Yes 1 Yes Not%Youcan assign this fea- ture as an “Any Key.” See “Any Key Assignment” on .- page 61. Transfer PROG No Outside Line Queuing 2 Yes Note: You canassign this fea- ture as an “Any Key.” See “Any Key Assignment” on page 61. Night Answer Device (UNA) 78 Yes Pick-up 1. Understanding Your Phone Becoming familiar with your Panasonicdigital phone will enableyou to effectively useits call-handling features. Note: Some features Inay not be available on your phone. For information, seeyour system adminislrator or DBS dealer.

This chaptercovers thefollowjug topics: Topic ~ Page Small-Display Phones Large-Disulay Phones Display Inform ation 2 4 5 1. Understanding Your Phone

Small-Display Phones Small-display phones, suchasthemodelillustratedbelow, haveasmallerdisnlavthan some other models. The annotated illustrationin F@reWlandTable1onpage3 explainthe features thataretypicalof thistypeof phone. Figui 1. Small-displuy 1 I 4 re . Appendix. Dial Code Llst Function I)ial Code - FF Key LeastCostRoutingAccess Meet-MeAnswer MessageWaitingSet Message WaitingAnswer Message WaitingCancel MuteKey Assignment NightMode Toggle On/Off Day Mode Night Mode Night2 Mode OffhookVoiceAnnounce 1 DffhookVoiceAnnounce Answer(Talkback) 1 IPageCall IPersonal SpeedDial IPooledTrunkAccess IPrivacyRelease 1 Redial IRelease Key Assignment ,StationLockoutOff/On n -.

n. t html System3peeuula 9 Yes 77 Yes 2 Yes Note: Youcanassignthisfea- tureasan“Any Key.” See “Any Key Assignment”on page61.

AUTO - REDIAL Yes AUTO - FLASH Yes *L# Yes #52or #I520 (somesystems) Yes (attendant only) #521(somesystems) YW (attendant only) #522(somesyslems) Yes (attendant only) #523(somesystems) Yes (attendant only) 5 Yes Note: Youcanassiguthisfea- ture as mill“Any Key.” See “Any Key Assignmeut”on page61. *3 (mustbestored inanFP Yes key) #uo- #07 Yes AUTO (90-99or 900-939) Yes 9 or 8l-86 Yes CONF No REDIAL No +2 Yes 74+ 4-di$t lockout Yes code(optlonal) I .r-3 . ,,l,, on , , m ,no, AU IV t [WV-o7 "I ""v-177, , vms ‘CD

Appendix. Dial Code List Function Attendarlt Call Background Music Set/Cancel Busy Override Call Forward -All Calls Call Forward - Busy/No Answer Call Forward - Busy Call Forward - To Outside Line Call Forward - No Answer Call Forward Cancel Call Park Call Waiting Conference Dial Tone On/Off Direct Trunk Access DND Set/Cancel Direct Pick-Up Extension Call Extension Park Pick-up Flash Oroup Pick-up Headset Mode On/IX Hold Intercom Key Assignment Dial Code #53 4 ’ Note:Youcan assign this fea- ture as an “Any Key.” See “Any Key Assignment” on page 61.

720 + extension number 721 -I-exlension number 722 f extension number 723 (or 720,721,722, or 724) + AUTO + (W-99,OOO- 199,or 900-939) 724 + extension number 72 75 3 Note:Youcanassign this fea- ture as an “Any Key.” See “Any Key Assignment” on page 61. GNP #50 88 -I-01-32 79 + extension number Extension number 76 + extension number FLASH 70 #51 HOLD #8 FF Key Yes Yes Yes iFG-- Yes Yes Yes yes isi- Yes Yes No yes yes xii- -i&- yes -ET No xi- -i&- -K- yes Small-Display Phone Table1. Small-display phonefeatures # 1 2 ii-- 4 5 6 7 ii-- Feature Display PROG Key MUTE Key CONF Key AUTO Key Volume Control Keys One-Touch Keys Flexible Func- tion (FF) Keys Speaker DND/CF lndica- t0r EXT Indicator MUTE Indicator MSGE Indicator REDlhL Key FLASH Key Description Displays information aboutphone’scur rent status.

Use to program FF andone-touch keys andto adjustringer volume. Dependq on the setup of your system,may alsobf usedto transfercalls . Use to turn speakerphone’smicropllonf on or off. Use to estabfish conference calls, check FF key andone-touchfeatures, aud scroll through messages. Use to accessspeeddi&ng, enter accountcodes,or for messagewaiting answer/cancel. Use lo adjustthe level of tones,back- groundmusic, ringing, receiver vohunf and display contrast. Useto make outsidecalls or to access call-handling features.

Use to accessoutside lines or to access call-handling features. Outputs tonesaud voice atyour exten- sion.

Indicates that Do-Not-Disturb, Gail Fc ward, or AbsenceMessageis set. Lights whenyou areon acall; flashez when you hold a call. Indicatesthat themicrophone is lurne off. Indicates thatyou have a message. Use to redial numbers. Use to end an outsidecall and to restc dial tone without hangingup receiver 1 tlnderstandma Your Phone

Use to hold calls, lo retrieve held calls, and to corhplete FF key programming. Large-Display Phones 18 1 Microphone 1 Usel0 spZk iiirougli the speakerphone. Large-Display Phones Phonessuch asthe one shown in the following illustration are distinguished by their largedisplays. The annotatedillustration in Figure 2 and Table 2 on page 5 explain the featuresthat are not included on the small-display phones. Figure 2. Large-display phone III Appendix. Dial C&he List This appendixcontaitls a summary of themost commonly used dial codes. You can usemany of thesecodesto program functions into FF keys.

Note: Some of thesefunctions may not be available in the version of the DBS you have. For information, contact your system administrator or DBS dealer. The followirlg table lists the dial codes. The “FF Key” column indicates whether the codecan be programmed into an FF key. Table 5. Dial codes Function Dial Code FF Key AbsenceMessageSet 71 . Yes Specificmessage: message No number(U-9))+ time/date (0000-9999) AbsenceMessage Cancel 71 Yes AccounlCodes UnverifiedACCOUIH Cotles #7 or AU’IV + #I Yes. VerifiedAccountCodes #I11 Yes Ahum SetEancel #4 Yes Specifictime:hour(01-12); NO minutes(W-59);a.m.orp.m.

(l=a.m., 2=p.m.) AnswerKey Assignment *1 Yes “Any Key” Assignment PRO0 + desireddigits Yf24 Note: “An, Key” Assign- (upto sixdigitsmaybe mentallowsyou toassignany assigued) digits otherthanextension numbersor featurecodes. Examplesincludeavoicemail passwordor accountcodes.

USing Caller ID Dlsplay lnformatic Table 2. Large-display plrouefeatures # Feature 1 Large display MENU Key PREV Key Use to scroll lo the previous menu. NEXT Key Use to scmll to the next menu. Descriptiotl Displays menus,information about phone’scurrent status. Also provided accessto personalspeeddial, system speeddial, extensionnumber, function, audhelp menus. In newer systems,the function menuscan be customized according tohow your company usesits large-display phones.Seeyour system administrator or DBS deaferfor more information.

Use to reluni lo themain mam screen. Display Information Both large aud small displays indicate the status of the phone.

Several of themore common displays areillustrated here. Figure 3. Idle condition (default display) 10:40 Wed MAR 17 User name-b Brandy 113 4 Extension Figure 4. Messagesreceived Number of messages IO:40 Wed MAR 17 hb3 Msg Person that Carter-- left the first message I_ Understandlna Your Phone

DfsrAav fnformatfon Uslrig Caller I I . . . Figure 5. Alarm time 10:40 Wed MAR 17 Alarm time ( ~ Alarznl2:3 OPM ) - fl Alarm indicator ‘ Figure 6. Absence message .e .- .- 10:40 Wed MAR 17 Absence message ---#bin Meeting Figure 7. Incoming outside call Incomingoulslde T call ).Incoming #034e Outside line Carter, J. 115 number Figure 8. Oafside chll in progress Figure 9. Infernal calling in use Intercom call Figure 16. Call Logformatfor tie large-displayphone-detailedcall information 404-555-0001 ABC COMPANY 404-555-0001 ABC COMPANY 12:38 WEDMAY 28 ANSWER CFWD 130 + Number of last entry viewed through top display li+- Name of last entry viewed throughtc display t- Number W-Name + Tune,dayaid date r)- Whether thecall wasanswered + How thecall wasrouted Pressatty soft key 10retunt to thecalling number listittg form: assbowtt in Figure 15.

Other Call Log ettfries can be viewed by pressingthe * 01# keys. If thesekeys are pressedwhile viewing detailed informalion, thedetailed infoormatiottis displayed for thenew selectedlog entry. Exit UteCall Log display by pressingthe ON/OFF key.

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