PATIENT AND VISITOR GUIDE - COVID-19: our programs and services are subject to changes - visit www.haltonhealthcare.com for the latest information ...
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COVID-19: our programs and services are subject to changes – visit www.haltonhealthcare.com for the latest information 2021/22 PATIENT AND VISITOR GUIDE
Our
OurStrategic
StrategicPlan
Plan
Mission
For the communities we serve, Halton Healthcare
provides compassionate, quality, community hospital
care as part of an integrated system.
Vision
Transforming the community hospital experience.
‘Exemplary patient experiences, always.’
Values
Compassion
Accountability
Respect
Priorities
Innovate
Collaborate
Empower
11
Table of Contents
Table of Contents
Welcome to Halton Healthcare 3 Your Stay 11
Patient Values 3 What You May Need 11
Questions About Your Stay 3 Your Accommodations: Rooms 11
Communication Tools 12
Your Care and Safety 4 Your Meals 12
Your Healthcare, Be Involved 4 Oakville Trafalgar Memorial Hospital 12
Your Healthcare Team 4 Milton District Hospital 13
Georgetown Hospital 13
Other Key Supportive Roles 5
Ethicists 5 Visitor Meals 13
Spiritual and Religious Care Providers 5 Patient Entertainment System 14
Volunteers 5 Visitor Hours 14
Patient and Family Advisors 5 After-hours Access to Our Hospitals 14
Compliments and Concerns 5
Your Safety in Hospital 6 Patient Services and Food Options 15
Allergies 6 Food & Retail 15
Checking Patient Identification 6
Additional Services 16
Care Provider Identification 6
Parking 17
Latex Balloons 6
Medications 6 Hospital Bill 17
Preventing Infections 7 Additional Charges 17
Preventing Falls 7 Payment 18
Scented Products and Alternative Level and Co-payments 18
Highly Fragrant Flowers 7 Giving Back 19
Smoke Free Properties 7 Volunteers 19
Respecting Your Wishes 8 Foundations 20
Accessibility 8
Care Concerns 8 Telephone Directory 21
Consent to Treatment 8
Organ and Tissue Donation 8 Community Supporters 23
Patient Inquiries 8
Protecting Your Privacy 9
Preparing to Go Home 9
Discharge Planning Team 9
Preparing for Discharge 9
Home and Community Care: Mississauga
Halton Local Health Integration Network
(MH LHIN) 10
2
2
Welcome to Halton Healthcare Welcome to Halton Healthcare This Patient and Visitor Guide provides information to help make a patient’s stay as safe and comfortable as possible. Our physicians, staff and volunteers are here to help, should you need more information. COVID-19 Precautions As we update this guide, we are continuing to make changes to protect the health and safety of our patients and staff during the COVID-19 pandemic. Some of our precautions include but are not limited to the following: • Visiting restrictions may be in effect • Everyone entering our buildings will be screened • Physical distancing (keeping a 6-foot distance) from others • Personal protective equipment i.e. wearing masks For the most up-to-date information, please make sure you visit our website at www.haltonhealthcare.com or speak with a member of your healthcare team. Patient Values Halton Healthcare is committed to providing exemplary patient experiences. Our patients and families have developed statements to guide the care they receive in our hospital. As a patient or family member I will: Work with my healthcare team with patience and understanding. Ask questions when I don’t understand. Give constructive feedback on how to improve my care. Recognize that hospital staff are people with families too and should be treated with respect and dignity. As a patient I expect: Compassion Be sensitive to my values, beliefs, and cultural practices. Be patient with me and my family, show me empathy and kindness. Listen and respond to my fears and concerns. Accountability Provide me with a means of expressing my opinion, positive or negative, about my healthcare experience. Provide me timely care reflective of best practices and standards. Honour your commitment to honesty and transparency. Respect Preserve my dignity and honour my privacy. Involve and educate me so that I may make informed decisions about my health. Include me and those most important to me in my healthcare plan. Questions about your stay? If you have any questions or concerns about your care or our services, please ask a member of your care team such as your nurse. 3 3
Your Care and Safety
Your Care and Safety
Your Healthcare, Be Involved
Our patients and their families are essential members of the healthcare team. Our goal is to
provide you with the best experience possible. If you have special needs please don’t hesitate
to discuss your health concerns with your healthcare team, and don’t hesitate to speak up, ask
questions and discuss your health concerns with your caregivers. We want you to feel comfortable
while you are here, and confident and ready when it is time to go home. Good communication
and your active involvement will be key in your care. Here are a few tips on how to get involved:
• Tell your healthcare team about your past illnesses and your current health condition
• Tell your healthcare team about any allergies you have to medicine or food
• Tell us about all the medicines you are currently taking. This includes all herbal remedies,
vitamins, food supplements and over the counter medications
• Ask a lot of questions. Write down all of your questions or concerns so you can discuss them with
your physician or nurse. It is important that you understand your diagnosis, treatment and care
plan so you can take an active role in your recovery and make informed choices along the way.
• It is often helpful to have a family member or friend with you when you talk to your healthcare team.
Your Healthcare Team
An interprofessional healthcare team will be looking after you during your hospital stay. Each
member of this team will have a different role to play in your care. Your attending physician is
usually your family physician. If your family physician does not have privileges at the hospital, you
will be assigned a hospitalist, who is a physician that directs your care while you are in hospital.
Depending on the complexity of your care, your nurse and nurse practitioners work closely with
your physician and other members of the healthcare team who have specialized knowledge to
help diagnose and treat you. These may include other specialists such as consulting physicians,
therapists, social workers, discharge planners and pharmacists.
“Our goal is to
provide you
with the best
experience
possible.”
4
4
Halton Healthcare is a Clinical Education Campus (CEC) of McMaster University and is a designated academic community teaching hospital of the Michael G. DeGroote School of Medicine. With our affiliation with McMaster University, medical trainees such as fellows, residents and medical clerks work under the supervision of physicians. If you have any concerns about your care, please talk to a member of your care team such as your nurse or physician. If you need further assistance, you can ask to speak to the Patient Care Manager who is responsible for patient care on your unit. Other Key Supportive Roles • Ethicist: While in hospital, you may be faced with making difficult decisions for yourself or a family member. The Ethicist’s role is to help you and your healthcare team explore the ethical aspects of treatment decisions. Ask your nurse if you want to speak with an Ethicist. • Spiritual Care: Spiritual and religious care providers offer spiritual and emotional support to patients of all faiths. Spiritual care providers can be contacted through your nurse. • Volunteers: Halton Healthcare volunteers enhance the quality of care at our hospitals. They supplement the services of the hospital by assisting patients, staff and physicians. Patient and Family Advisors Patient and Family Advisors (PFAs) are volunteers who partner with us to help shape the patient experience at Halton Healthcare and create a patient and family-centered care environment. PFAs provide an important perspective and have a direct impact across a wide range of organizational initiatives, programs, services and policies. PFAs are usually patients and family members who have received care at the hospital or a community service location. If you are interested in applying or to find out more please email patientandfamilyadvisors@haltonhealthcare.com Compliments and Concerns As an organization committed to patient and family-centered care, it is important for us to know about your hospital experience. If you have questions, concerns, compliments or suggestions please speak with your nurse, nurse-in-charge, physician or ask to speak directly to the Patient Care Manager. The Patient Relations team is also available to support you and your family. If there are matters which require further attention please contact Patient Relations at ext. 4138 or at patientrelations@haltonhealthcare.com. Patient Questionnaires: A patient questionnaire may be mailed to you at home after your discharge from the hospital. Your comments will help us monitor the quality of our services, tell us what we are doing well and provide ideas on how to improve our patient and family care. We appreciate your feedback. 5 5
Your Safety in Hospital
Your safety is our priority. We will work closely with you to keep you safe.
Allergies
Please let us know if you have any allergies or restrictions including food, medication, latex, etc.
Checking Patient Identification (ID)
Upon admission you were given a wrist identification band (ID) with your name, birth date and
medical record number. This band must be worn at all times during your hospital stay. For your
safety, we must verify your identity using two identifiers, usually your first and last name and date
of birth. Staff will always check your identity including your ID band before giving you medication
or performing any test or procedure. Please expect to be asked for these identifiers and to have
your wristband checked frequently during your hospital stay.
• Care provider identification (ID): All hospital staff, physicians, and volunteers must wear photo ID
badges in the hospital. You can ask to see your caregiver’s identification if you have any concerns.
Latex Balloons
Latex balloons are not permitted in the hospital, as some people can have severe allergic reactions
to them. Mylar balloons are welcomed.
Medications
You will be asked by a nurse, pharmacist or physician about all of the medications you take at home,
including vitamins, herbal remedies and over the counter medications. Always show your wristband
to your healthcare provider to confirm your identity and ensure you are given the proper medication.
Pain Management
We want to make you as comfortable as possible during your hospital stay. Staff will ask you
about your pain using a scale of 0 to 10. A rating of 0 means no pain, while a rating of 10 means
the worst pain you’ve ever had. There are many ways to control pain beyond taking medications.
We encourage you to discuss your pain and options for reducing it with your healthcare team.
• Updating Your Medication List: When you are discharged, your medication list may need to
be updated. Please take this list with you to your next visit with your care provider.
Questions to ask about new medications:
• What is the name of the new medication and why am I taking it?
• When and how do I take it? How long will I be on this medication?
• Are there any foods, drinks or activities I should avoid?
• What are the side effects? What should I do if I experience them?
• Will this new medication work safely with the others that I am taking?
• A medication list is available from our website for printing www.haltonhealthcare.com
6
6
Visit www.haltonhealthcare.com for COVID-19 updates Preventing Infections Infection prevention and control practices are important in maintaining a safe environment for everyone and reducing the risk of hospital associated infections. Hand Hygiene Good hand hygiene means washing your hands with soap and water or using a waterless, alcohol-based hand rub to clean your hands. Please wash hands thoroughly at hand hygiene stations located throughout the hospital and at all entrances and exits. Healthcare providers are required to sanitize their hands before and after seeing patients and should wear gloves for tasks such as handling bodily fluids. Please ask your visitors to wash or sanitize their hands before and after seeing you. If they are sick, please ask them to stay home until they are well. Cover Your Cough When you cough or sneeze it is important to use your forearm or a tissue to cover your mouth and nose and discard immediately and clean your hands. Additional Precautions If you require additional precautions, there may be a sign posted outside your room and you will be asked to stay in your room. Your healthcare team and visitors will follow the instructions on the signage and wear the personal protective equipment listed on the sign (examples include: gloves, gowns, mask and eye protection). Preventing Falls You may feel dizzy, weak or unsteady or have some mobility issues, pain or discomfort during your hospital stay. You can help keep yourself safe by: • Wearing non-slip shoes • Using the call bell for assistance • Asking for help Scented Products and Highly Fragrant Flowers Perfume, after-shave cologne or other scented personal care products are not permitted in the hospital as some people are allergic to them. Please do not bring highly fragrant flowers, such as hyacinths or lilies, into the hospital as they can trigger allergic reactions. Smoke-Free Properties Smoking is prohibited on all Halton Healthcare properties and in personal vehicles while on our property. Products made with tobacco/cannabis that may be smoked, vaped, inhaled or chewed are prohibited. Note: Sidewalks adjacent to the municipal roads near our facilities are not considered hospital property, and therefore not subject to the Smoke-Free Ontario Act and Halton Healthcare’s policies. In addition to not smoking, we require people not to have any tobacco or cannabis products visible while on Halton Healthcare property in order to reduce tobacco or cannabis triggers. We thank everyone who works or visits our hospitals for respecting this healthy initiative. 7 7
Respecting Your Wishes
Accessibility
Halton Healthcare strives to eliminate barriers that might limit equitable and accessible care for
our patients and their families, in compliance with all relevant laws and regulations including the
Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. This includes
assistive devices, the use of service animals, support persons, translation and/or sign language
interpretation services. If you require accommodations, please speak with your nurse. For any inquiries
or feedback about accessibility at Halton Healthcare, please contact Patient Relations at 905-338-4138.
Consent to Treatment
Before undergoing any surgery or procedure, you may be asked to provide consent to treatment
and asked to sign a consent form. Your physician or a member of your healthcare team will
explain and discuss the surgery or procedure with you. Read the form carefully to ensure that it
has your correct identification information. For surgical procedures you should always reconfirm
in detail which procedure you will be having. You should also understand the purpose of your
procedure/treatment as well as the risks and benefits before
you give consent. Speak up and ask questions if you do not
thoroughly understand the information.
Substitute Decision Maker
It is important that you have a Substitute Decision Maker (SDM) in
case you become seriously ill and incapable of making decisions
about your medical care. Discuss your thoughts and preferences
with your family, and set them down in writing so your own words
can speak for you, even if you cannot. Your physician, nurse, clergy
or lawyer can help you obtain more information.
Organ and Tissue Donation
Organ donations can save lives or improve the quality of life for
many people. You can express your wishes to be an organ and
tissue donor by registering online at giftoflife.on.ca.
Patient Inquiries
Please assign a family member or friend to be the main contact
who communicates with the patient care unit. Information about
your health will only be released to an individual with your
“Speak up and
expressed consent. ask questions
if you do not
thoroughly
understand the
information”
8
8
Protecting Your Privacy Preparing to Go Home
Halton Healthcare is committed to keeping
your personal health information private and Discharge Planning Team
confidential. Clinical information collected in Our Discharge Planning Team is here to assist
support of the treatment you receive at Halton and support you in making plans for your
Healthcare will only be disclosed to authorized discharge. They will meet with you early in your
individuals who are in your circle of care. You admission, and discuss community support
have the right to access your health record. services and resources available to meet your
Please speak with a member of your care team post discharge needs. If you have not met with
if you have questions. one of our Discharge Planners and would like
to do so, please call the team at ext. 6300.
Photography or Media Recording
To protect the privacy of all individuals, Preparing For Discharge
photographs, videos or audio recordings cannot Our goal is to provide quality care in a timely
be taken of other patients or staff members fashion and help you return home as soon as
without their consent. you are medically ready for discharge. While
our normal discharge time for medical and
Release of Non-Clinical Information surgical units is between 10:00 a.m. and 11:00
Non-clinical information about your visit (i.e. a.m., discharge may occur at any time until
your name, address and location within the 10:00 p.m. In order to make this transition as
hospital) may be released in order to assist smooth as possible, please:
visiting family, friends and your faith community
to locate you. This may also be used to conduct • Arrange Transportation Identify a family
fundraising campaigns through the hospital’s member or friend who can transport you
respective fundraising foundations, and/or home. If you require assistance, speak with
conduct patient satisfaction surveys. If you wish your nurse before discharge. There are private
to be excluded from fundraising initiatives or services that provide transportation options
satisfaction surveys, please notify staff when for a fee. You are responsible for making your
you are admitted. If you wish your presence own transportation arrangements home.
in hospital to be concealed, please notify a
• Review your discharge information
member of your care team.
Make sure you understand what treatment
you received and any required follow-up
appointments as well as any changes to
your medications, diet or other restrictions.
Talk to your nurse if you have any questions
or concerns about the type of care you will
need at home and any community services
you might need to access. Make sure you are
aware of what signs and symptoms to watch
out for and who you should call if you have
any questions or concerns.
• Fill Prescriptions for Medication: Fill
prescriptions for medications and make sure
you know how and when to take them. Also,
don’t forget to update your medication list.
9
9• Belongings: Send all belongings home Home and Community Care
with a family member except those items Mississauga Halton Local Health
you absolutely require and ensure you take Integration Network (MH LHIN)
sist all your belongings with you when you are
discharged. The hospital does not assume Home and Community Care (formerly CCAC)
n your responsibility for any lost personal items. connects you to the services you may need by
t providing healthcare at home, at school and in
• Follow-up appointment: It is important to
our the community.
get follow-up care with your family physician
with or specialist. Make sure you have a list of Home and Community Care helps you maintain
like all your required follow-up appointments independence in your home with dignity and
0. for further tests, your family physician and/ also connects you to the right long-term care
or specialist. Please take your updated placement when living independently is no
medication list along to these appointments. longer an option. They are also resources for
ely
community-based services like meal delivery,
n as • Assistive Devices: Please ensure that you have
transportation and day programs.
ile all the assistive devices (walking aids, reaching
d aids, braces etc.) you might need to manage To find out more, talk to your healthcare
11:00 comfortably at home. See Connect Care Medical provider about this service or contact Home
il Alert Service (1-800-665-4357) to inquire about and Community Care directly. They are open
n as a home monitoring system to help keep you or seven days a week, 365 days a year.
your loved one independent and safe.
Call 310-2222 (no area code required) or
ily • Take notes: It may be helpful to have a
visit healthcareathome.ca/mh
u family member or friend with you to help
ith write down everything you should know
rivate about your care and discharge.
ons
g your
.
ent
ns.
ons
will
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u are
watch
ave
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Also,
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10
10Your Stay
Your Stay
What You May Need
• Your Health Card (OHIP card) and proof of additional insurance coverage, if required
• Any secondary insurance information
• Medication List: of all the current medications, supplements, vitamins including herbal remedies,
diet pills and over the counter medications
• Personal Items: You are encouraged to bring your own sleepwear, underwear, bathrobe, slippers,
personal support aids such as eyeglasses, contact lenses, hearing aids, dentures, and mobility
aids such as walkers and canes. Please mark all items with your name. Some personal care items
and toiletries such as shampoo, soap, toothbrush and toothpaste can also be purchased at one
of our hospital gift shops.
• A small amount of cash ($20). Patients are advised not to bring large sums of money or any
valuables into the hospital.
The hospital is not responsible for any lost or damaged belongings, money or valuables.
Your Accommodations: Hospital Rooms
Medical need is the first priority when assigning rooms. While every effort will be made to honour
your request for a private or semi-private room, our ability to do so will depend on the availability
of rooms and the requirements of the entire patient unit.
There are three types of hospital rooms available at our hospitals:
• Standard patient room: Four beds per room
• Semi Private Rooms: Two beds per room
• Private Room: One bed per room
The Ontario Health Insurance Plan (OHIP) covers standard ward accommodations only. Many
patients have additional private insurance coverage which will cover semi-private or private rooms.
Please check your insurance coverage before coming to the hospital.
If you do not have additional coverage under your supplemental insurance plan, and you request a
private or semi-private room, you will be responsible for the extra charge.
For all accommodation inquiries:
Georgetown Hospital Admitting Office
905-873-0111 ext. 8523
Milton District Hospital Admitting Office
905-878-2383 ext. 7017
Oakville Trafalgar Memorial Hospital
905-845-2571 ext. 4672
11
11Communication Tools
We have communication tools in every patient room that you and your family can use to
communicate with our healthcare professionals.
Call bells
You have a call bell by your bed within your reach. When you push the call bell button, the team
will be alerted and someone will check on you as soon as possible.
Whiteboard
Your room is equipped with a whiteboard that will be updated daily. It will display your healthcare
team members and your goals for the day.
You and your family can also use it to ask questions and pass on important information to your
healthcare team.
Your Meals
The food services team at Halton Healthcare provides nutritious meals that are prepared according
to your individual needs.
Oakville Trafalgar Memorial Hospital
Call to Order
Call to Order room service is available to patients on most of our inpatient units. When you are
ready to dine, call room service by dialing ext. 3663. Call anytime between 7:00 a.m. and 6:00
p.m. and your meal will be delivered to your bedside within 45 minutes. Patients or their caregivers
(on behalf of the patient) can order from the menu as long as the patient’s diet allows.
Rehabilitation & Complex Transitional Care Units
Bedside meals are available for Rehabilitation and Complex Transitional Care (CTC) units at lunch
and dinner. A food service worker will visit in the morning to obtain meal selections for lunch
and dinner the following day. Pre-selected meal trays are delivered to patients at breakfast.
Mental Health Units
Adult Mental Health: A continental buffet breakfast is available in the dining room every
morning from 8:00 a.m. to 9:45 a.m. Pre-selected meal trays are delivered to the dining room at
set times for lunch and dinner.
Child & Adolescent Mental Health Unit: A modified room service menu is available for our patients
on the Child & Adolescent Mental Health Unit. Patients can make selections for all meals for the
following day. Meal trays are delivered to the dining room at set times for all meals.
12
12Milton District Hospital Call to Order Call to Order room service is available to patients on most of our inpatient units. When you are ready to dine, call room service by dialing ext.3663. Call anytime between 7:00 am and 6:00 pm and your meal will be delivered to your bedside within 45 minutes. Patients or their caregivers (on behalf of the patient) can order from the menu as long as the patient’s diet allows. Complex Transitional Care & 2 North Regional Units A modified Call to Order option is available on our CTC and 2 North Regional Units. Call anytime between 7:00 am and 6:00 pm and your meal will be delivered to your bedside at set meal times. Breakfast: Order placed before 6:00 p.m., delivered the next morning Lunch: Order placed before 10:30 a.m. Dinner: Order placed before 3:30 p.m. Georgetown Hospital Call to Order A modified Call to Order option is available on all inpatient units. Call to Order by dialing ext. 3663 anytime between 7:00 am and 6:00 pm and your meal will be delivered to your bedside at set meal times. Patients or their caregivers (on behalf of the patient) can order from the menu as long as the patient’s diet allows. Breakfast: Order placed before 6:00 p.m., delivered the next morning Lunch: Order placed before 10:30 a.m. Dinner: Order placed before 3:30 p.m. Visitor Meals Meals for visitors are available on all hospital inpatient units for $10.00 per meal. MasterCard or Visa is accepted. Visitors can select from our Special Guest Menu and can order meals by dialing ext. 3663 from 7:00 a.m. to 6:00 p.m. The meal will be delivered to the patient’s hospital room. Patient Entertainment System (PES) – Telephone & WIFI We have a Patient Entertainment System available for our patients and families that provides various applications, education and entertainment offerings while ensuring a continuity of service across all three of our hospitals. The PES bundled service includes TV, local phone service, internet, e-books, internet radio and games, as well as discounted weekly and 30-day rental packages. The PES is provided by HealthHub Patient Engagement Solutions. Questions? Telephone, TV and Internet call ext. 7789 or toll-free 1-866-223-3686 WiFi rental on your personal device or an issue call 1-800-642-3958 13 13
Calling out:
Local Calls: Dial “9”, followed by the area code and the telephone number.
Long Distance Calls:
Must be charged to your calling card, home number, or placed as a collect call by dialing “9” and
then “0” for the Operator.
Calling in: (When people are trying to reach you in the hospital)
The hospital main numbers are:
Georgetown Hospital: 905-873-0111
Milton District Hospital: 905-878-2383
Oakville Trafalgar Memorial Hospital: 905-845-2571
Callers can be connected directly to your room by calling any one of the hospital numbers and
entering your extension. To determine your phone’s extension number, please call switchboard (0).
Visitors Hours
During the COVID-19 pandemic visiting restrictions may apply. Please visit www.haltonhealthcare.com
to ensure you get the most current visiting information. Entrances are also restricted, please visit
our website for all the details.
Virtual Patient Visiting Program
The Virtual Patient Visiting Program is available to help you connect with your loved ones remotely
through audio or video connections. Ask your nurse if you would like to set up a visit.
Connecting Through Email
Another option to connect is through email. You can learn more about emailing and virtual
visiting options on our website www.haltonhealthcare.com
14
14Patient Services and
Patient Services and Food Options
Patient
Food
Food Services and
Options
Options
Food Options
Oakville Trafalgar Memorial Hospital:
Food Options • Tim Hortons
Oakville – food
Trafalgar court & Hospital:
Memorial 2nd floor
Food & Retail ••Tim
Starbucks
Hortons– –mainfoodlobby
court & 2nd floor
Food
We have&a variety
Retailof food vendors, pharmacies ••Starbucks
U-Naru Sushi– main– main
lobbylobby
and retailaservices
We have including
variety of our volunteer
food vendors, gift
pharmacies ••U-Naru
La PrepSushi
– main level,lobby
– main C elevators
shops. To see
and retail a complete
services listing,
including please visit
our volunteer giftour ••La
Thai Express
Prep – main– level,
food C court
elevators
shops. Towww.haltonhealthcare.com
website see a complete listing, please visit our ••Thai
16 Mile Café
Express – food
– food court
court
website www.haltonhealthcare.com ••16
Pita LiteCafé
Mile – food court
– food court
••Pita Lite Yogurt
Frozen – food court
– food court
••Frozen
Vending Yogurt – food court
machines
• Vending machines
Milton District Hospital:
Pharmacy
Pharmacy
Milton District Hospital:
• Tim Hortons
Pharmacy
••Tim
TriaHortons
Café
Oakville Trafalgar Memorial Hospital
OakvilleElevators)
Trafalgar Memorial Hospital ••Tria Café machines
Vending
(Centre
(Centre Elevators) • Vending machines
ORIGINS PHARMACY
ORIGINS
Mon PHARMACY
to Fri: 8:30 a.m. – 7 p.m. Georgetown Hospital:
Mon to Fri:9 8:30 Georgetown
• Tim HortonsHospital:
/ Fit for Life
Saturday: a.m. a.m. – 7 p.m.
– 5 p.m.
Saturday:109 a.m.
a.m. –– 5 ••Tim Hortons
Vending / Fit for Life
machines
Sunday: 2 p.m.
p.m. • Vending machines
Sunday: 10 a.m. – 2 p.m.
905-847-3223
905-847-3223
Milton District Hospital
MiltonLobby)
(Main District Hospital
(Main Lobby)
ORIGINS PHARMACY
ORIGINS
Mon PHARMACY
to Fri: 9 a.m. – 7 p.m.
Mon to Fri:
Saturday and9 a.m. – 7 p.m.
Sunday: Closed
Saturday and
905-636-9996 Sunday: Closed
905-636-9996
Shops
Shops
Shops
Oakville Trafalgar Memorial Hospital:
Oakville Trafalgar Memorial Hospital:
• OHVA Gift Shop
• OHVA Gift Shop
• INS Market
• INS Market
• Vivah Jewellery
• Vivah Jewellery
Milton District Hospital:
Milton District Hospital:
•• Uniquely Yours Gift
Uniquely Yours Gift Shop
Shop
•• Tria Convenience
Tria Convenience
Georgetown Hospital:
Georgetown Hospital:
•• Trinkets & Treats Gift Shop
Trinkets & Treats Gift Shop
15
15
15Additional Services
Additional Services
Access & Share Your Imaging Records Online
Access
Through&PocketHealth,
Share Your Imaging
you can signRecords
up toOnline
access imaging and reports after each exam and save
Through PocketHealth,
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enables upshare
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To learn shareabout
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participate with any doctor
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please ask our
and in full diagnostic
Diagnostic Imaging staffquality. To https://www.pocket.health/HALTON
or visit learn more about or participate in PocketHealth, please ask our
Diagnostic Imaging staff or visit https://www.pocket.health/HALTON
Oakville Hospital Footcare and Orthotic Centre
Oakville Hospital
The Oakville Footcare
Hospital and and
Footcare Orthotic Centre
Orthotic Centre provides foot care services including diabetic
The Oakville
footcare andHospital Footcare and
custom orthotics. We Orthotic
have twoCentre provides foot care services including diabetic
locations:
footcare and custom orthotics. We have two locations:
• Oakville Trafalgar Memorial Hospital: To book an appointment, please call 905-618-0162
• Oakville Trafalgar Memorial Hospital: To book an appointment, please call 905-618-0162
• North Service Road Location: To book an appointment, please call 905-338-4669
• North Service Road Location: To book an appointment, please call 905-338-4669
Connect Care Medical Alert Service
Connect Careallows
Connect Care Medical Alert Service
individuals to remain living safely and independently in their own home
Connect
for as long as possible. A simple to
Care allows individuals remain
press living
of our safely and
waterproof independently
button, worn as ainbracelet
their own home
or pendant
for as long as possible. A simple press of our waterproof button, worn as
connects you to our 24/7 monitoring centre where help is dispatched immediately. For more a bracelet or pendant
connects youplease
information, to ourcall
24/7 monitoring centre
905-338-4357 or Tollwhere help is dispatched immediately. For more
Free 1-800-665-7853
information, please call 905-338-4357 or Toll Free 1-800-665-7853
www.ConnectcareMedicalAlert.ca
www.ConnectcareMedicalAlert.ca
TLC–Tender Loving Corner Retail and Breastfeeding Clinic & Baby Boutique
TLC–Tender
TLC provides Loving Corner
breast pump Retail
rentals and
and Breastfeeding
other Clinicand
lactation products & Baby Boutique
is staffed by the Lactation
TLC provides breast pump rentals
Consultants from the Breastfeeding Clinic. and other lactation products and is staffed by the Lactation
Consultants from the Breastfeeding Clinic.
• Oakville TLC Breastfeeding Clinic and Baby Boutique: 905-338-4131
• Oakville TLC Breastfeeding Clinic and Baby Boutique: 905-338-4131
• Milton TLC Breastfeeding Clinic and Baby Boutique: 905-878-2383 ext. 7610
• Milton TLC Breastfeeding Clinic and Baby Boutique: 905-878-2383 ext. 7610
Work-Fit Total Therapy Centre
Work-Fit Total Therapy
Work-Fit provides Centre
a wide range of rehabilitation treatments including physiotherapy, chiropractic
Work-Fit provides a wide range
services, massage and occupational of rehabilitation treatments
hand therapy. including
For more physiotherapy,
information, visit chiropractic
services, massage and occupational
www.WorkfitPhysiotherapy.ca or call: hand therapy. For more information, visit
www.WorkfitPhysiotherapy.ca or call:
Georgetown Hospital Clinic: 905-873-4598
Georgetown
Milton DistrictHospital
HospitalClinic:
Clinic:905-873-4598
905-876-7022
Milton
OakvilleDistrict
Trafalgar Hospital
Memorial Clinic: 905-876-7022
Hospital Clinic: 905-845-9540
Oakville Trafalgar Memorial Hospital Clinic: 905-845-9540
16
16
16Parking Halton Healthcare offers a wide selection of parking options to accommodate patients (and their families) during their stay/visit in hospital. Parking Passes In addition to regular hourly and daily parking rates, patients and visitors can purchase passes that allow them to park at discounted rates. These include a day pass, a weekly pass, a monthly pass, or a 5, 10, 30 or 100 day value pass. All passes allow for multiple entries and exits within a 24-hour time period. Parking passes can be purchased from the parking cashier at Oakville Trafalgar Memorial Hospital and Milton District Hospital or from the admitting cashiers at Georgetown Hospital. They can be used in any gated parking lots at all three of our Halton Healthcare hospitals: Georgetown Hospital: 905-873-0111 ext. 6595 Milton District Hospital: 905-878-2383 ext.7161 Oakville Trafalgar Memorial Hospital: 905-845-2571 ext. 6595 Parking fees are subject to change, and can be viewed at our pay stations at all three hospitals as well as on our website www.haltonhealthcare.com. Your Hospital Bill If you live in Ontario and have a valid health card, you are covered by the Ontario Health Insurance Plan (OHIP) and are able to receive standard care. Additional fees are charged to OHIP patients for items such as: • Preferred accommodation (semi private and private room accommodations) • Ambulance • Delisted procedures (a procedure that is no longer covered by OHIP) • Uninsured procedures (a procedure that is not covered by OHIP) • Medical devices (ie.crutches, splints,etc). Charges for these additional items, upgrades and services are the responsibility of the patient. Some patients have additional private insurance coverage, which may cover the cost of a room upgrade. Please check your insurance coverage to make sure you understand your coverage before you come to hospital. If you do not have additional coverage under your supplemental insurance plan, and you sign for a private or semi-private room, you will be responsible for the extra charge. Non-residents of Canada as well as Canadian residents without a provincial health card will be billed for all upgrades, services and items received. 17 17
Payment
Payment can be made by recognized credit cards, debit card, cash or cheque at the following
locations at our hospitals:
• Georgetown Hospital: Admitting Department
• Milton District Hospital: Admitting Department
• Oakville Trafalgar Memorial Hospital: finance cashier located near the south entrance
If you are discharged after business hours, the hospital will mail you a bill. You can also pay your bill online
at any time. Please visit www.haltonhealthcare.com and select “Pay A Bill” on the home page.
For inquiries or more information: 905-338-4640
Alternative Level of Care and Co-payment
If your healthcare needs change during your stay and you no longer require the acute care services
of our hospital, you will be designated as an Alternative Level of Care patient. The physician
decides when the patient becomes an Alternative Level of Care patient. This change in status is
noted in the patient’s health record.
While in the hospital, Alternative Level of Care patients must pay a daily fee called a co-
payment fee. The maximum co-payment is the same amount as that charged for a basic
accommodation in a long-term care facility. This fee covers your room and meals. Your health
insurance (OHIP) will continue to pay the hospital for services of your healthcare team.
You may be waiting to be transferred to a complex continuing care unit, a behavioural assessment
unit or a transitional program. All Alternative Level of Care patients waiting for a different setting
will be charged a co-payment fee, even if they are on an acute care unit of a hospital.
The co-payment fee is set by the Ministry of Health and changes yearly. You may pay all or some
of this fee, depending on your income last year.
If you have any questions about financial information, or to determine your co-payment fee, call
the Accommodation Office at 905-845-2571, ext. 4672.
For more Information:
Visit the Ministry of Health website at www.health.gov.on.ca and search “chronic care co-payment”.
18
18Giving Back Our Volunteers Our volunteers help enhance the patient experience at our hospitals by providing valuable supplemental services in both direct and indirect patient care. Interested in Volunteering? Applications for volunteers are accepted January 1 to February 12th and July 1st to August 12th. You can also email us: • Georgetown Hospital ghvolunteer@haltonhealthcare.com • Milton District Hospital: mdhvolunteer@haltonhealthcare.com • Oakville Trafalgar Memorial Hospital: volunteer@haltonhealthcare.com 19 19
Our Foundations
Our Foundations
Each of our
Each hospitals
of our is supported
hospitals by its
is supported by own foundation–the
its own Georgetown
foundation–the GeorgetownHospital Foundation,
Hospital Foundation,
thethe
Milton District
Milton Hospital
District Foundation
Hospital Foundationandand
thethe
Oakville Hospital
Oakville Foundation.
Hospital If you
Foundation. would
If you likelike
would to to
make a donation
make a donationto your hospital,
to your please
hospital, contact
please your
contact community’s
your community’shospital foundation:
hospital foundation:
Georgetown
Georgetown Hospital Foundation
Hospital Foundation
1 Princess Anne
1 Princess Drive
Anne Georgetown,
Drive ON,ON,
Georgetown, L7GL7G
2B82B8
905-873-4599
905-873-4599
www.georgetownhospitalfoundation.ca
www.georgetownhospitalfoundation.ca
Milton District
Milton Hospital
District Foundation
Hospital Foundation
725725
Bronte St. St.
Bronte South Milton,
South ON,ON,
Milton, L9TL9T
9K19K1
905-876-7014
905-876-7014
www.mdhf.ca
www.mdhf.ca
Oakville Hospital
Oakville Foundation
Hospital Foundation
3001 Hospital
3001 Gate
Hospital Oakville,
Gate ON,ON,
Oakville, L6M 0L80L8
L6M
905-338-4642
905-338-4642
www.oakvillehospitalfoundation.com
www.oakvillehospitalfoundation.com
2020
20Telephone Directory Telephone Directory Patient Locating/Information Desk 905-338-4637 Georgetown Hospital Main Number 905-873-0111 Milton District Hospital Main Number 905-878-2383 Oakville Trafalgar Memorial Hospital Main Number 905-845-2571 Accommodations/Admitting Georgetown Hospital Ext. 8523 Milton District Hospital Main Number Ext. 7017 Oakville Trafalgar Memorial Hospital Admitting Ext. 3720 Oakville Trafalgar Memorial Hospital Accommodations Ext. 4672 Billing 905-338-4640 Breastfeeding Clinic Milton District Hospital Ext. 7610 Oakville Trafalgar Memorial Hospital Ext. 4131 Call to Order Patient Room Service Food Delivery Ext. 3663 Connect Care Medical Alert Service 905-338-4357 Toll Free 1-800-665-7853 Mississauga Halton Home and Community Care 310-2222 (no area code required) Georgetown Hospital Ext. 8565 Milton District Hospital Ext. 7009 Oakville Trafalgar Memorial Hospital Ext. 4625 Discharge Planning Ext. 6300 Gift Shops Georgetown Hospital Ext. 8286 Milton District Hospital Ext. 7329 Oakville Trafalgar Memorial Hospital Ext. 2380 Hospital Foundations Georgetown Hospital Ext. 8221 Milton District Hospital Ext. 7014 Oakville Trafalgar Memorial Hospital Ext. 4642 Patient Relations Patient Relations Advisor Ext. 4138 21 21
Parking
Georgetown Hospital Ext. 6595
Milton District Hospital Ext. 7161
Oakville Trafalgar Memorial Hospital Ext. 6595
Oakville Hospital Footcare
Oakville Trafalgar Memorial Hospital 905-618-0162
North Service Rd. 905-338-4669
Security
Georgetown Hospital Ext. 8177
Milton District Hospital Ext. 7348
Oakville Trafalgar Memorial Hospital Ext. 2950
Social Work
Georgetown Hospital Ext. 8285
Milton District Hospital Ext. 7337
Oakville Trafalgar Memorial Hospital Ext. 4624
Spiritual Care
Georgetown Hospital Ext. 8419
Milton District Hospital Ext. 7319
Oakville Trafalgar Memorial Hospital Ext. 6767
TLC-Tender Loving Corner Retail/Baby Boutique
Milton District Hospital Ext. 7610
Oakville Trafalgar Memorial Hospital Ext. 4131
Television (to activate)
Ext. 7789
Work-Fit Physiotherapy
Georgetown Hospital 905-873-4598
Milton District Hospital 905-876-7022
Oakville Trafalgar Memorial Hospital 905-845-9540
For Services not listed here: call the main hospital number or “0”
22
22Community Supporters
Halton Healthcare is extremely grateful to all the community supporters for making this Patient and
Visitor Guide possible at no cost to the hospital.
Please note, an advertisement in this guide does not imply an endorsement by Halton Healthcare.
Accommodations Bayshore Home Health............................23
Residence & Conference Centre.............. 30 Comfort Keepers - Oakville.....................30
Community Programs Home Care Assistance............................ 24
YMCA - Oakville.....................................28 Home Instead Senior Care................. 25-26
Peak Home Healthcare............................ 27
Community Services Right at Home Canada............................33
Heart to Home Meals - Halton.................34
Home Healthcare Equipment
Community Support & Supplies
Acclaim Health........................................30 Access Abilities........................................28
Home Care Assistance............................ 24 Meals
Cord Blood Bank Heart to Home Meals - Halton.................34
Progenics Cord Blood Cryobank..............32
Medical Equipment & Supplies
Dentist Better Living Home Health Care and Total
Glenashton Dental Centre.......................28 Care Transport Services Inc...................... 31
Health Halton Hearing Centre............................32
YMCA - Oakville.....................................28 Retirement Residence
Hearing Services V!VA Retirement Communities - Oakville.29
Halton Hearing Centre............................32 Seniors Care
Home Health Care Heart to Home Meals - Halton.................34
Acclaim Health........................................30 Social & Human Services
Adjust to Home Health Care Oakville Meals on Wheels........................28
Supplies Ltd............................................ 31
Personalized home care services
Personal Care
Caregiver Relief
Nursing
Companionship
Meal Preparation
Medication Reminders
Light Housekeeping
Palliative / End of Life Care
Hospital Bedside Care
Support in Oakville, Milton & Georgetown just a phone call away.
23 905.844.5588 www.bayshore.caCare for Seniors
10 YEARS AT YOUR SERVICE • In-Hospital Companionship
• In-Home Companionship
Soins • Cognitive Stimulation
• Meal Preparation
• Light Housekeeping
• Medication Reminders
905-337-1200
HomeCareAssistanceOakville.ca • Bathing/Grooming/Dressing
Changing the Way the World Ages • Balance Care Method™
Oakville • Milton • Burlington • Mississauga
24Help your loved
one make a safe
return home.
25www.Hisc3014.DigBro.com
905.847.8433
Returning home can leave your loved one in need of additional
assistance. Home Instead CAREGiversSM can provide the care
needed to ensure your senior returns home safely.
• Transportation to Follow-Up Appointments
• Nutrition and Medication Management
• Warning Sign Monitoring and Notification
• Physical Therapy/Exercise Reminders
• Personal Care Services
Contact us to put together a personalized care offering
for your loved one.
Each Home Instead Senior Care franchise office is independently owned and operated. © Home Instead, Inc. 2016
26www.peakhomehealthcare.ca
Specialists in Alzheimer’s & Dementia Care
“Couldn’t say enough great things about the support the family has
gotten from them. My father being alone was a constant family worry,
but their care and communication has given us great peace of mind.”
~ Robin H.
“Peak has been helping care for my Mom for over a year now. Can’t
thank them enough! Simply amazing.”
~ Stephanie L.
“I work in the industry and hold Peak Home Health Care in high regard.
They offer great care services and are reliable. I would recommend them
to anyone looking for home care services.”
~ Michael C.
*Customized Client Care Plans
*Assistance and Non-Medical Services
*Hourly Care
*Couple/ Partner Care
*Alzheimer’s and Dementia Care
*24 Hour Care
905.582.7992
info@peakhomehealthcare.ca
27SALES • SERVICE • RENTALS
Canadian family owned & operated since 1994
aids for daily living • bathroom safety equipment • compression
stockings • CPAP • hospital beds • incontinence • lift chairs
porch lifts • stairlifts • walkers • wheelchairs
Delivery and set up available
We service medical equipment including walkers,
wheelchairs, scooters and more
www.accessabilities.ca
Approved ADP/VAC/WSIB, Vendor Licensed Medical Devices Establishment
905-825-5335 416-237-9654
Oakville: 549 Bronte Rd. Etobicoke: 154 Norseman St.
Visit us for a tour today!
905-845-3417 | ymcaofoakville.org
28Fresh coffee meets
fresh conversation.
Artist rendering* of V!VA Oakville’s Perks! Bistro-Café.
Exclusive membership meets
all-inclusive living.
At V!VA, you are more than just a resident – you’re
a Community Member. And as a member of Oakville’s – NOW OPEN –
newest retirement lifestyle, you belong to a select
group who shares a passion for active living and RESPITE
the finer things in life, such as sophisticated design,
premium amenities, healthy dining, engaging
SUITES
AVAILABLE
activities and unparalleled service.
CALL US AT
To book your tour of Oakville’s exclusive all-inclusive (289) 725–6000
retirement community, call (289) 725–6000 or email TO LEARN MORE!
oakville@vivalife.ca.
1 Sixteen Mile Drive, Oakville, ON L6M 1P3
Reserve today | (289) 725–6000 | vivalife.ca
INDEPENDENT LIVING | ASSISTED LIVING | RESPITE
*Subject to change E.O. & E.
29905.845.3030
Home Health Care Solutions
AVAILABLE 24 Hours - 7 Days a week
Helping individuals maintain full and independent lives in the comfort of their own home.
• Dementia & Alzheimer’s Care • Personal Care
• Palliative Care Bathing, Hygiene Assistance, Incontinence Care
• Respite Care • Private Duty Nursing Care
Daily Vitals, Dressings, Pain Management
• Home Support & Companionship
Light Housekeeping, Meal preparation, Transportation • Hospital Quarantine Visits
Care is offered in private homes, hospitals, retirement homes and LTC’s.
Screened, Bonded & Trained Staff
470 MORDEN ROAD, OAKVILLE, ON
www.oakville.comfortkeepers.ca
30Milton’s Source for all your Home Health Care Needs
• After surgery equipment needs • Incontinence products
• Sports Injury Braces • Specialty Bandages & Woundcare
• Compression Stockings • Aircasts, Crutches, Canes
• Ostomy supplies • Wheelchairs, Rollators, Walkers
• Some items available for Rental ADP • VA • WSIB Approved Vendor
108-400 Bronte Street South, Milton (Inside Bronte Corporate Centre)
www.adjusttohome.com 905-878-1142 info@adjusttohome.com
31Are you expecting
your baby soon?
Please ask your Labour & Delivery
nurse to use Progenics’ emergency kit.
For more information call Progenics
Why Bank Cord Blood & Cord Tissue?
Life-saving Potential Future Treatments
Cord blood is the blood that remains in the placenta and umbilical Cord tissue is a segment of the umbilical cord rich in mesenchymal
cord after a baby is delivered. It contains precious stem cells that stem cells which have the potential to treat even more age related
can only be collected at birth.There are more than 80 treatable diseases, acute injuries and cancers such as Alzheimer’s, Arthritis
diseases by stem cells transplantation. Skin Burns, Birth Defects, Rectal Cancer, and Heart Disease.
Why Progenics Cord Blood Cryobank?
Quality 100% Customer Service 21,000 +
Double Extraction method ensures Match for your baby. In various languages: English, Cord blood units banked
high and consistent quality with 98% Progenics has a history French, Chinese, Arabic, Tagalog,
average yield of total nucleated cells. of successful transplants. Hindi, and Farsi.
416-221-1666 info@progenics.ca www.progenics.ca 701 Sheppard Avenue East,
MKTG-009-EXT V1.0 Effective Date: 2020-03-01 Suite 310, Toronto, ON M2K 2Z3
HALTON HEARING CENTRE DIFFERENCE:
• FREE hearing test (contact clinic for details) • Appointments available outside regular
• No referral required business hours
• Full-Time Licensed Audiologist • WSIB, DVA & Green Shield Provider
• Trial period to make sure you are comfortable • Government funding available (ADP)
with your hearing aids • We service hearing aids purchased
• Home visits available elsewhere
• Better Business Bureau Accreditation (A+ Rating)
Melissa McFadden
Your Trusted Hearing Health Care
Audiologist
Provider Since 2006
B.Sc., M.Sc., Reg. CASLPO
B4-1148 Winston Churchill Blvd. Oakville
admin@haltonhearing.com | www.haltonhearing.com
905-849-7560
32Exceptional Home Care
Your Own Care Team Your Own Care Planner
a small, hand-selected group of our
Professional Caregivers, led by your
Care Planner.
& to help you explore all of your options,
navigate the healthcare system, and
build your customized Care Plan.
Professional
Caregivers “ Thank you Right at Home
for not just being a service,
”
but being part of the family.
Rebecca L.
Insured and bonded
Yearly background checks
Health screened & PPE equipped
A full range
of Care Services
Personal care and hygiene Hospital-to-home transition
Companionship Light housekeeping
Dementia specialists Transportation and errands
Physical assistance Meal preparation
Nursing care and therapy
Post-operative care 905.331.4663
Call us for a free, no commitment
assessment and to meet your Care Planner.
www.rightathomecanada.com
33Welcome home
to healthy meals that can
support your recovery.
Made for Seniors
A speedy recovery starts with the right food.
The value of including healthy food as part of your recovery
plan can’t be overlooked. Not only can proper nutrition help
your body heal, it provides the mental and physical energy
you need to feel better faster.
Delivered frozen | Delivered FREE* | No subscription
Get your FREE Menu
1-844-409-0050
HeartToHomeMeals.ca
*Some conditions may apply.Halton Healthcare Hospitals & Hospital Foundations Halton Hills Georgetown Hospital (GH) 1 Princess Anne Drive Georgetown, ON, L7G 2B8 905-873-0111 Georgetown Hospital Foundation 905-873-4599 Milton Milton District Hospital (MDH) 725 Bronte Street South Milton, ON, L9T 9K1 905-878-2383 Milton District Hospital Foundation 905-876-7014 Oakville Oakville Trafalgar Memorial Hospital (OTMH) 3001 Hospital Gate Oakville, ON, L6M 0L8 905-845-2571 Oakville Hospital Foundation 905-338-46425
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