Patient Round Up - Whyteleafe Surgery

Patient Round Up
July 2018                                                              2018

    Top Story
    The BIG Health and Care
    Conversation

    East Surrey Clinical Commissioning Group (Part of the Central Sussex
    and East Surrey Commissioning Alliance) is launching the BIG Health
    and Care conversation

    The Big Conversation will involve talking to as many people as possible
    about what matters most to them regarding local health and care, and
    what needs improving. This probably won’t be so different from our Rant
    ‘n Rave meetings and regular engagement activities, just a little more
    structured and focussed.
    The “conversation” will centre on “Big Talking Points”, decided by
    previous feedback from the public and will provide the focus for local
    decision making.
    Looking at previous feedback and the Surrey Health and Wellbeing
    Priorities, the Talking Points for East Surrey will be;
        1)   Finances
        2)   Developing a preventative approach to health and care
        3)   Improving children’s health and wellbeing
        4)   Promoting emotional wellbeing and mental health
        5)   Improving older adults’ health and wellbeing
        6)   Improving access to services
    The inaugural Big Health and Care conversation will take place on 31st
    August 2018 1.30pm-4.30pm at Nutfield Lodge, Nutfield Road,
    Redhill RH1 4ED.
    Please come along and talk with clinicians and commissioners about
    what really matters to you. Everyone is welcome, but we would ask that
    you book as places are limited. If you are interested please contact
    Carol on 07827253111 or email carol.rowley4@nhs.net

New funding will significantly improve perinatal mental
health support for women in Surrey

Perinatal mental health care will significantly improve for women and
families in Surrey following a successful bid from Surrey and Borders
Partnership NHS Foundation Trust, in collaboration with other health
and care organisations, for a portion of the £23 million funding being
made available by NHS England to implement local specialist perinatal
mental health services.

Approximately 10-20% of women will experience mental health
problems during pregnancy. This investment will support the
implementation of Surrey’s Local Maternity Services Transformation
Plan (2016). The plan aims to enhance local experiences of maternity
services by taking a whole system approach to improving access, as
well as supporting the mental health and wellbeing of new and
expectant mothers.

The new service is due to launch in the autumn 2018.
Please visit the Surrey and Borders Partnership website for more
information.

          https://www.sabp.nhs.uk/news-and-events/new-funding-will-
significantly-improve-perinatal-mental-health-support-women-surrey

The NHS in numbers: Then and now
To celebrate the National Health Service turning 70 on 5 July 2018, the
Public Health team at Surrey County Council has taken a look at how
our health has changed over the last 70 years for residents living in
Surrey.

Surrey Fire and Rescue Service open day – Saturday
14 July 2018
Surrey Fire and Rescue Service will open its doors to the public on
Saturday 14 July 2018 at its headquarters in Reigate.

The popular event is a fun and informative day for children and
adults alike, and was attended by over 3, 000 people last year. The
2018 open day will celebrate 70 years of Surrey Fire and Rescue
Service and mark 100 years since the end of WW1 to remember
those that gave their lives including 50 Surrey firefighters.

Also on the day:

      Meet firefighters and see vehicles and equipment including
       old and new fire engines, boats, water carriers and a horse!
      Activities for children including fire engine rides, hose
       squirting, bouncy castles, mini fire engines, face painting,
       colouring and giveaways
      Live entertainment from music band and radio broadcast
      Refreshments including hot food stands, a sweet stall and ice
       creams
      Picnic area with Orchestra
      Demonstrations including firefighting through the ages, road
       traffic collisions, fire service dogs, CPR and rescues at height
      Experience what it’s like to be a firefighter in our smoke filled
       room
      Visit Reigate fire station, workshops and museum
      Learn vital fire safety advice
      Visit information stands from other emergency services and
       exhibitors
      Opportunity to buy fire service merchandise, books and
       balloons.

The open day runs from 10am to 4pm at SFRS HQ, Croydon Road,
Reigate, RH2 0EJ. Please note for safety reasons there won’t be any
parking on site except for exhibitors and blue badge parking. See
www.surrey-fire.gov.uk for alternative parking options.

Launch of a Disability Lanyard

In partnership with OCS (Gatwick’s PRM provider) Gatwick worked
with charities representing people with dementia, autism and
impaired hearing.

The Hidden Disability Lanyard:

   •   Was launched in May 2016
   •   Is available free of charge
   •   Issued purely on a voluntary basis from Assistance desks at
       Gatwick.
   •   Over 8,000 lanyards issued to date.
   •   Simply says “I have a hidden disability”
   •   No requirement to tell us what the disability is.

Gatwick has run training and awareness sessions for its staff and
appointed “workplace champions” in an ongoing awareness
programme.

Currently rolled out in 13 UK airports.

   • Non branded
   • Lanyard
   • Ribbon
   • Badge
Aims to raise awareness amongst ALL airport staff so they can ...

   •   Recognise
   •   Reassure
   •   Respond accordingly

To pick up a lanyard at Gatwick, please go to one of their Special
Assistance Desks (at either terminal at the airport), or alternatively
they can be posted out in advance. The email address to request
them can be found by following the link below.
They are free of charge.
https://www.gatwickairport.com/at-the-airport/passenger-
services/special-assistance/hidden-disabilities/

For more information please email:
HiddenDisability@gatwickairport.com

Evening and weekend GP appointments now available
in Redhill and Caterham

Practices in East Surrey are now able to offer additional
appointments in the evenings and at weekends.
GP consultations are available at two primary care centres or so-
called ‘hubs’ in East Surrey – Caterham Dene Hospital and the

Hawthorns Surgery in Oxford Road, Redhill.

This service will help patients who find it particularly difficult to visit a
doctor during the normal surgery hours.

It is only available to patients registered with East Surrey practices.

Appointments at the Caterham and Redhill ‘hubs’ can be booked
during normal surgery hours through your GP practice.

For urgent GP appointments outside normal surgery hours, call NHS
111.

Patients attending the centres in Caterham and Redhill will be
treated by experienced GPs, but not necessarily by a doctor from
their own practice. They can treat and advise patients, but if a
referral for further treatment is required, this will need to be done via
their own GP.

This new evening and weekend service is funded by NHS East
Surrey CCG and delivered by Alliance for Better Care Ltd, the local
GP Federation. It follows from a patient survey carried out last
year.

The full addresses of the two hubs are:

● Caterham Dene Community Hospital, Church Road, Caterham,
CR3 5RA
● The Hawthorns Surgery, 1 Oxford Road, Redhill, Surrey, RH1
1DT

NHS aims to reduce spend on medicines available
over the counter
New NHS England guidance on prescribing over-the-counter (OTC)
medicines was released in April this year.

NHS England has called on CCGs across the country to curb
prescriptions for over-the-counter medicines for conditions such as
athlete’s foot and a list of other self-limiting conditions and minor
illnesses that are deemed suitable for self-care and where the
treatment can be easily purchased over the counter from local
pharmacies.

Situations may arise where the product licence doesn’t allow the
product to be sold over the counter to certain groups of patients.
That may include babies, children, women who are pregnant or
breast-feeding. In these scenarios, your community pharmacist will
be aware of what these are and will advise accordingly.

The guidance lists minor health conditions for which it is now
recommended that OTC medicines should no longer be routinely
prescribed.

Vitamins, minerals and probiotics are also included in the restrictions
as items of limited clinical effectiveness.

The guidance applies to all patients, including those who would be
exempt from paying prescription charges, unless they fall under the
exceptions outlined in the document.

The exemptions include:

● Patients suffering from long-term or complex conditions will
continue to get their usual prescriptions.

● Patients where the clinician considers that their ability to self-
manage is compromised as a consequence of medical, mental
health or significant social vulnerability will continue to receive
prescriptions for over the counter items subject to the item being
clinically effective.

● Self-limiting conditions, where symptom relief may be required.

These general exceptions will however only apply where the
prescription is for an item that is “clinically effective”. For prescribing
of vitamins, minerals and probiotics, only the condition-specific
exceptions will apply.

NHS England has calculated that the annual NHS spend on OTC
products equates to about £136m including £4.5m on dandruff
shampoos, enough to fund a further 4,700 cataract operations or
1,200 hip replacements every year.

It spends £7.5m on mild indigestion and heartburn - enough to fund
nearly 300 community nurses, and a further £5.5m on mouth ulcers -
enough to fund around 1,500 hip replacements.

NHS England has compiled the restriction list following a public
consultation that ran from December 2017 to March 2018.

Minor illnesses or items for which prescribing should be restricted
are:

Self-limiting illnesses:
Acute Sore Throat
Cold Sores
Conjunctivitis
Coughs and colds and nasal congestion
Cradle Cap (Seborrhoeic dermatitis – infants)
Haemorrhoids
Infant Colic
Mild Cystitis

Minor illnesses suitable for self- care:
Contact Dermatitis
Dandruff
Diarrhoea (Adults)
Dry Eyes/Sore tired Eyes
Earwax
Excessive sweating (Hyperhidrosis)
Head lice
Indigestion and Heartburn
Infrequent constipation
Infrequent Migraine
Insect bites and stings
Mild Acne
Mild Dry Skin/Sunburn
Mild to Moderate Hay fever/Allergic rhinitis
Minor burns and scalds
Minor conditions associated with pain, discomfort and/fever. (E.g.
aches and sprains, headache, period pain, back pain)
Mouth ulcers
Nappy Rash
Oral Thrush
Prevention of dental caries
Ringworm/Athletes foot
Teething/Mild toothache
Threadworms
Travel Sickness
Warts and Verrucae

Carers’ support public awareness campaign

Surrey County Council has launched a new campaign this week to
help carers access support and information. The campaign tactics
include magazine and radio advertising, large outdoor posters,
printed posters, postcards and bookmarks to be distributed across
the community and in health settings, and social media activity.

The key messages are:
      Do you know where to find carer support?
      Are you looking after someone?
      Does caring impact on your health, relationships or even
       work?
If that sounds like you, there’s lots of support available for carers in
Surrey.

The carer support service run by Action for Carers Surrey can put
you in touch with local services for yourself and the person you care
for, including local support groups and social events as well as
training and advocacy. If you’re under 18 they will connect you with
Surrey Young Carers.

There’s also financial information and a range of apps and online
tools that have been designed by carers - you can even complete a
carer’s needs assessment online.

If you’re a carer find support at surreycc.gov.uk/carersupport

                               Carers support
                                 poster.pdf

Get 'Sickness Sorted' this summer with our free
podcast

Listen to local GPs discuss how you can care for yourself and your
children using medicines bought over the counter at a pharmacy
and advice sheets available on our website. You won’t need a
prescription so it’s easier, quicker and cheaper!
#HelpMyNHS and get ‘Sickness Sorted’ this summer!
https://www.eastsurreyccg.nhs.uk/news/get-sickness-sorted-this-
summer-with-our-free-podcast/

Surrey Integrated Substance Misuse Treatment Service :
Detoxification Consultation

Thanks to those of you who responded to the recent consultation
around changes to detoxification services in Surrey.
The consultation closed on 20 May: the public were invited to either
contact Public Health direct with their questions and feedback,
answer an online questionnaire and/or to attend four face-to-face
drop-in sessions that were held across Surrey.
The new ambulatory detoxification service starts on 2 July 2018 and
inpatient detoxification will be provided out of county. Home and
community detoxification services for drugs and alcohol are
unchanged.

                             Consultation
                             Feedback.pdf

Get involved

          What is Online Consultation?

Online Consultation is a way for patients to contact their GP
practices in a way and at a time that is convenient using online tools.

It is designed so that patients can quickly and easily send and
receive information to and from their GP practice. These can be;
requests for advice, symptom checking and access to different types
of services e.g. Nurse appointments or specialist services in your
local area and where to get for self-help.
We will be rolling out the new online consultation service to over 150
practices within East Sussex, West Sussex and East Surrey.
This service will not replace telephone bookings or face to face
appointments with GP’s. It is designed to be an additional way to
access primary care which will be more convenient for our digitally
engaged patients.
How can I give my opinion?
We want your feedback on how you would like the service to look.
Please complete our online survey which can be found at the
following link:
https://www.surveymonkey.co.uk/r/8MT7PN3

                            Patient info Leaflet
                                 Final.pdf

Surrey County Council want to hear from you
Share your views on our plans to support electric vehicles
and reduce transport emissions by 26 August 2018.

Visit: surreycc.gov.uk/cleanertravel

To request a printed copy of the questionnaire,
call 03456 009 009 or text 07860 053 465.

                           Consultation poster -
                            cleaner travel.pdf

Item request to help Integrated Reablement Unit at
Surrey and Sussex NHS Hospital Trust (SaSH)

SaSH are looking to collect some items on behalf of the OT lead on
the Integrated Reablement Unit (IRU) at East Surrey Hospital to
enhance their activity selections.

Do you have any of the following items hanging around at home that
you may like to donate?

      Wool, knitting needles, working sewing machine, crochet
       hooks, fabric, cotton, etc.
      Beads or old jewellery that could be restrung.
      Old tools: Screwdrivers, hammers, files, sandpaper etc.
      Washers, nuts, bolts, screws.
      Old keys, locks etc.
      Wood offcuts (small)
      Paint, paper, glue, craft items, colouring books, pens and
       pencils, crossword puzzles.
      New or unfinished models such as cars/planes/boats etc.
      Old golf clubs and balls.
      Scalextrix/Hotwheels cars and track
      Nerf/dart guns (Toy ones!)
      Lego or Mechano type sets/bricks
      Cards/card games, dice and board games
      Old pairs of socks, hankies, tea towels, pegs and peg bags.
      Old office equipment – pads, rulers, typewriter, in/out tray,
       paperclips, hole punch etc
      Old toaster/small electrical items that could be disassembled.

Please let alison.hunter4@nhs.net know if you can help.

Sussex Partnership are working closely with the national eating
disorder charity, Beat to support the brilliant work they are doing to
raise awareness of eating disorders.
They are currently looking to recruit Ambassadors, who will share
their story to help promote awareness of eating disorders, influence
change and support outreach events in schools and colleges.

Beat are recruiting for three different types of ambassador;

   Ambassadors over 25, who have recovered from an eating
    disorder.
   Carer ambassadors, who have supported a loved one in their
    recovery with an eating disorder.
   Young ambassadors, aged 18 to 25, who have recovered from
    an eating disorder.
To find out more please follow link below;
https://www.beateatingdisorders.org.uk/get-involved/ambassadors