PDC Prospectus 2018 Jul - Guides Online

PDC Prospectus 2018 Jul - Guides Online

Introduction Welcome to the Professional Development Course (PDC) Prospectus! Specially designed and customised for Tourist Guides, this Prospectus is a one-stop resource to help Tourist Guides on their professional development journey. It provides descriptions of courses, the training providers and the learning outcomes of each PDC. In this Prospectus, you will find 71 courses with 11 PDC Training Providers and these professional training options will continue to grow. As there are many choices and providers, the Prospectus serves to help you compare courses and discover new ones. With this, we hope to make your professional development search a much more enjoyable one.

How do PDCs help you? 1. Deepen your guiding knowledge and enhance your ability to create better visitor experience 2. Enhance employability through improving skills in guiding, marketing and business awareness All Tourist Guides will receive the digital copy via email. The Prospectus are updated twice yearly. Information on new courses added in-between will be shared via Guides Online or TG Circular. Do check your email and Guides Online for the latest PDC information. Richer range and depth of PDCs PDCs are now of a wider variety to cater to different needs and levels of expertise. You will find more skills-based courses, such as situational skills, and more interesting topics among the knowledge courses.

Among the training providers are also content experts which will provide specially customised content for Tourist Guides at greater depth.

Subsidies to defray training cost To make PDCs more accessible for you, SkillsConnect funding has been secured for most of the courses you find here. This means that most PDCs are now subsidised at 80% to 95% of the original course fees. Tourist Guides can then also tap on SkillsFuture Credit or Union Training Assistance Programme (UTAP) to offset the cost of the final fee payable. With PDCs now more affordable, Tourist Guides can take as many courses as you wish and have a fuller professional development journey. 1 How do I get a copy of the Prospectus?

  • Content Professional Development Courses for 2018 Introduction 1 A Guide to Funding for PDCs 2 Listing of All Courses 4 Summary of Training Providers 6
  • Arts, Culture and Heritage 12
  • Singapore Policies and Institutions 43
  • Guiding Skills 48
  • Places and Spaces 59
  • Marketing and Business Savviness 75
  • Situational Skills 76

A Guide to Funding for PDCs Getting funding for your PDC journey is as easy as 1-2-3. Read this guide for an overview of what is applicable to you. What types of course fee subsidies, training allowances and assistance schemes are available? Course subsidies and training allowances are applicable to three groups of individuals at different rates: Group A Singapore Citizens and Permanent Residents aged 21 and above Group B SkillsFuture MidCareer Enhanced Subsidy for Singapore Citizens aged 40 and above Workfare Training Support (WTS) i. Singapore Citizens aged 35 and above; and ii. Monthly income of not more than $2000 Course Subsidies 1 (see Step 1) 80% of course fee, capped at $17 per hour 90% of course fee, capped at $25 per hour 95% of course fee Training Allowance 2 (see Step 2) Not applicable Not applicable $4.50 per hour Additional Assistance Funds (see Step 3) For i.

NTUC Union member;AND ii. Course eligible for UTAP funding Union Training Assistance Programme (UTAP) - Offset up to 50% of net course fee capped at $250 every year For i. Singaporeans aged 25 and above;AND ii. Course with funding approved by SkillsFuture Singapore SkillsFuture Credit - Offset the net course fee using $500 SkillsFuture Credit Note: ‘Net course fee’ refers to the course fee payable after the deduction of course subsidies. 1 PDCs are subsidised at the same rate as non-PMET Certifiable Courses for self-sponsored individuals (must be ≥ 21 years old). For more information on the types of funding available for self-sponsored individuals, please visit: http://www.ssg.gov.sg/programmesand-initiatives/training-grants/self-sponsored-training-for-individuals.htm l 2 For full information on WTS scheme for individuals, please visit: http://www.wsg.gov.sg/programmes-and-initiatives/workfaretraining-support-individuals.html For course subsidies, provide your particulars to training providers Training providers will be the ones to apply for the above subsidies for you.

You will only need to pay the net course fee to training providers. For example, if you are in Group A, and the course fee is $100, the training provider will charge you only $20 which is 20% of the course fee and seek reimbursement of 80% from SkillsFuture Singapore.

You simply have to provide your particulars, comprising full name, NRIC, date of birth, nationality, gender, race and highest attained education qualification to the training providers. If you think you qualify for WTS, you should also submit to the training providers your income tax returns for the last year or pay slips for the recent 3 months. Training providers will then enter your particulars into the SkillsConnect portal to determine the subsidies you qualify for. For training allowance under WTS, claim at any WSG Career Centre or e2i Career Services Centre If you qualify for subsidies under WTS, you may be eligible for training allowance at $4.50 per hour on top of course subsidies.

  • To claim for training allowance, please visit any WSG Career Centre or e2i Career Services Centre within 120 days after the last day of your course, with original documents to prove course completion, such as certification of attendance. For additional assistance funds, utilise UTAP or your SkillsFuture Credit On top of the course subsidies, you may utilise your UTAP or SkillsFuture Credit to offset the net course fee. To submit a claim for your net course fee: Union Training Assistance Programme (UTAP) SkillsFuture Credit How to claim?
  • Login to U Portal account (https://www.ntuc.org.sg/wps/ portal/up2/home) to submit your UTAP application and claim within 6 months after course ends.
  • Please retain course fee receipt as proof of payment for your claim.
  • Login to SkillsFuture Credit Portal (http://www.skillsfuture.sg/ credit/submit-a-claim) using SingPass within 30 days before or within 3 months after course start date.
  • Please retain course fee receipt as proof of payment for your claim. 2 3 Step 1 Step 2 Step 3 Back to Content Back to Content

4 5 Listing of All Courses Arts, Culture and Heritage Guiding Skills Singapore Policies and Institutions Places and Spaces Marketing and Business Savviness Situational Skills Apply Feng Shui Knowledge on a Tour through Singapore ___ 12
Art in Public Places ___ 13
City Gem (Mandarin ___ 14
NEW Conducting Battlefield Tours – Northwestern & Southern Route ___ 15
Culture and Architecture of Chinese Temples in Singapore (Mandarin ___ 16
Exploring Peranakan Culture (Mandarin ___ 17
Fascinating Tea Culture in Singapore ___ 18
Feng Shui Tourism in Singapore ___ 19
From Shophouse to Skyscrapers – Architecture Old and New ___ 20
Hand-made Specialities: Artisan Food and Beverages ___ 21
NEW Hidden Heritage of Orchard ___ 22
Incense, Lights and Sounds of Bangles – Hindu Indian Customs, Traditions and Festivals ___ 23
Indian Culture (Mandarin ___ 24
NEW Made in the Lion City - Bespoke Products and Special Souvenirs ___ 25
Markets, Shops and Restaurants – The Food We Love, The Food We Eat ___ 26
Night Life and Bar Hopping Tours in Singapore ___ 27
Provide Guide in Celebrity Restaurants ___ 28
Singapore Fine Dining Scene ___ 29
Spotlight on Minority Communities: Christians in Singapore ___ 30
Spotlight on Minority Communities: Jews and Sikhs in Singapore ___ 31
Spotlight on Minority Communities: Muslims in Singapore ___ 32
NEW Telling the Jurong Story to Visitors ___ 34
The Geomancy Elements Hidden in Singapore Skyscrapers (Mandarin ___ 35
The Singapore Orchid Story - Of Gardeners, Researchers and the National Flower ___ 36
NEW Traditional herbs and tonics in Chinatown ___ 38
NEW Under the Dragon’s Roof - Chinese Temples and Deities ___ 39
Walk through the Gopuram: Hindu Indian Temples and Rituals ___ 40
NEW We love Kopi! (English & Mandarin ___ 41
With Pomp and Pride: Chinese Customs, Traditions and Festivals ___ 42
Development of Housing in Singapore (Mandarin ___ 43
Knowing Our ABC Water Features and NEWater Story (English & Mandarin ___ 44
NEW Law and Order - The Judiciary System and Border Security of Singapore ___ 45
Port of Singapore (English & Mandarin ___ 46
Singapore’s Urban Planning ___ 47
Back to Content Sri Vijaya and Majapahit - Kingdom and Sultanates in the Malay Archipelago ___ 33
Traditional Chinese Medical Shops in Chinatown ___ 37
NEW Enhancing Visitor Experiences with Immersive Technology ___ 48
Guiding Skills in Art Gallery and Museum (Mandarin ___ 49
How To Guide Effectively – Peranakan Museum ___ 50
Intercultural Training and Cultural Awareness for Guides (Asian Perspective ___ 51
Intercultural Training and Cultural Awareness for Guides (Western Perspective ___ 52
NEW International Sports Events Tourism ___ 53
Specialised Guiding Services for International Exhibitions ___ 54
NEW Spinning of Stories - Introduction to Creative Concepts in Tour Guiding ___ 55
Storytelling Skills in Mandarin ___ 56
The Guiding Storyteller or the Storytelling Guide ___ 57
Western Restaurant Services and Dining Etiquette for Guides ___ 58
NEW Beneath the Golden Veil – The Building History Tours of National Gallery Singapore ___ 59
Build, Manage and Preserve – Whampoa Community and Balestier Identity Node (Mandarin ___ 60
Changi Airport - What Makes Changi Airport Great ___ 61
Colonial Buildings with a Modern Twist – the Old Buildings Around the Padang ___ 62
Emerald At Northeast of Singapore - Punggol (Mandarin ___ 63
Explore the Plants Within the Flower Dome and Cloud Forest (Mandarin ___ 64
NEW Natural Ecosystems within the Sungei Buloh Wetland Reserve (Mandarin ___ 66
Provide Guide in Eco-Tourism and Nature Tourism (English & Mandarin ___ 67
Singapore Botanic Gardens: Social & Cultural Landscape ___ 68
Singapore Botanic Gardens - The First Tropical Garden Awarded UNESCO World Heritage Site (Mandarin ___ 69
Sugar Bowl of Singapore: The Story of Balestier Precinct (Mandarin ___ 70
NEW The Hidden Face of Tiong Bahru ___ 72
Walking Down the Memory Lane - The Uniquely Charming Tiong Bahru (Mandarin ___ 73
Where Wonders Bloom – Gardens by the Bay ___ 74
Facebook and Twitter – More Than Just Social Media – Your Tool to Promote Your Services ___ 75
4 P’s - the Making of a Popular Tourist Guide (Mandarin ___ 76
NEW Being Prepared in the Face of Terrorism ___ 77
Communicate and Relate Effectively (for Tourist Guides ___ 78
CPR&AED + Basic First Aid ___ 79
Grooming for Success: Poise, Posture and Communication Skills (English & Mandarin ___ 80
NEW Understanding Quality Visitor Experiences ___ 82
Back to Content The Difficult Customers EXPLAINED ___ 81
From Lifeline to Lifestyle – the Singapore River Through the Years ___ 65
The Healing Garden @ SBG .

6 7 Summary of Training Providers Profile A+B Tourism Training Hub Pte Ltd Established in 2009 as A+B Tourism Training Hub, our company has evolved from the training arm of A+B Edu Tours and Travel Pte Ltd to A+B Tourism Training Hub Pte Ltd – an independent training provider for the Tour and Travel Sector of the Tourism Framework. A+B Tourism Training Hub Pte Ltd has close working relationships with many stakeholders in the industry e.g. National Heritage Board of Singapore, Singapore Environment Institute, National Environment Agency, Ministry of Culture, Community and Youth and Singapore Tourism Board.

A+B Tourism Training Hub Pte Ltd is a founding member of SAPTCO Singapore – Strategic Association of Professional Training-Consulting Organisations Singapore (www.saptco.org). Our facilitators and courseware developers are certified under the national competency framework such as Advanced Certificate in Training and Assessment (ACTA) and Diploma in Adult and Continuing Education (DACE) which are recognised by SkillsFuture Singapore (SSG).

6001 Beach Road, #18-04, Golden Mile Tower, Singapore 199589 Tel: 6339 2114 / 9628 4261 Ms Annika Lau annika@abtraininghub.com / admin@abtraininghub.com www.abtraininghub.com COURSES PAGE NO 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Arise Services Pte Ltd Arise Services Pte Ltd is a company that has been established for 10 years and specialises in training and development, along with consultancy and advisory services. Arise Services has been awarded with the BizSAFE Level 3 Certificate and has been accredited by the National Resuscitation Council as a Basic Cardiac Life Support Training Centre.

45 Jalan Pemimpin #09-00, Foo Wah Industrial Building, Singapore 577197 Tel: 6255 5373 Ms Hozariah Ms Winnie Tse hozariah@arise.com.sg winnie@arise.com.sg admin@arise.com.sg www.arise.com.sg COURSE PAGE NO 1 At-Sunrice GlobalChef Academy At-Sunrice GlobalChef Academy is an EduTrust certified institution that cultivates global chefs and F&B professionals in an environment of culinary authenticity.The academy imparts skills and knowledge in East and West, Old World and New World cuisines, herbs and spices, innovation and technology.

Since 2007,At-Sunrice has been recognised by the SkillsFuture Singapore (SSG) as a CET institute for culinary and F&B Management.

It also has degree articulations with renowned universities across the globe like Johnson and Wales University (USA), University of West London (UK) and Technological and Higher Education Institute of Hong Kong. 28 Tai Seng Street, Level 5, Singapore 534106 Tel: 9479 3047 Mr Alan Tan alan_tan@at-sunrice.edu.sg www.at-sunrice.com COURSE PAGE NO 1 Arts, Culture and Heritage Singapore Policies and Institutions Guiding Skills Places and Spaces Marketing and Business Savviness Situational Skills Back to Listing of All Courses Apply Feng Shui Knowledge on a Tour through Singapore ___ 12
From Shophouse to Skyscrapers – Architecture Old and New ___ 20
Hand-made Specialities:Artisan Food and Beverages ___ 21
Made in the Lion City - Bespoke Products and Special Souvenirs NEW ___ 25
Markets, Shops and Restaurants – The Food We Love,The Food We Eat ___ 26
Spotlight on Minority Communities: Christians in Singapore ___ 30
Spotlight on Minority Communities: Jews and Sikhs in Singapore ___ 31
Spotlight on Minority Communities: Muslims in Singapore ___ 32
Under the Dragon’s Roof - Chinese Temples and Deities NEW ___ 39
Walk through the Gopuram: Hindu Indian Temples and Rituals ___ 40
With Pomp and Pride: Chinese Customs,Traditions and Festivals ___ 42
The Guiding Storyteller or the Storytelling Guide ___ 57
Colonial Buildings with a Modern Twist – the Old Buildings Around the Padang ___ 62
From Lifeline to Lifestyle – the Singapore River Through the Years ___ 65
The Healing Garden @ SBG ___ 71
Where Wonders Bloom – Gardens by the Bay ___ 74
Facebook and Twitter – More Than Just Social Media – Your Tool to Promote Your Services ___ 75
4 P’s - the Making of a Popular Tourist Guide (Mandarin ___ 76
Art in Public Places ___ 13
Incense, Lights and Sounds of Bangles – Hindu Indian Customs,Traditions and Festivals ___ 23
Sri Vijaya and Majapahit - Kingdom and Sultanates in the Malay Archipelago ___ 33
The Singapore Orchid Story - Of Gardeners, Researchers and the National Flower ___ 36
The Difficult Customers EXPLAINED ___ 81
Back to Listing of All Courses CPR&AED + Basic First Aid ___ 79
Singapore Fine Dining Scene .

8 9 National Heritage Board The National Heritage Board (NHB) was formed on 1 August 1993.As the custodian of Singapore’s heritage, the NHB is responsible for telling the Singapore story, sharing the Singaporean experience and imparting our Singapore spirit. NHB’s mission is to preserve and celebrate the shared heritage of our diverse communities, for the purpose of education, nationbuilding and cultural understanding. It manages the national museums and heritage institutions, and sets policies relating to heritage sites, national monuments and the national collection.Through the national collection, NHB curates heritage programmes and presents exhibitions to connect the past, present and future generations of Singaporeans.

NHB is a statutory board under the Ministry of Culture, Community and Youth. 61 Stamford Court, #03-08 Stamford Court, Singapore 178892 Tel: 6332 3591 Ms Wong Jiashi www.nhb.gov.sg COURSE PAGE NO 1 Republic Polytechnic First established in 2002, Republic Polytechnic (RP) had an initial enrolment of just 800. Over the years, RP has grown from strength to strength building it’s reputation as a tertiary institution of academic excellence. Today, it is home to a lively community of about 14,000 students and more than 1,000 staff.

To support Singapore’s national effort to promote continuous, lifelong learning, RP’s Academy for Continuing Education (ACE) @ RP offers a wide range of part-time programmes. Republic Polytechnic is committed to nurturing innovation and entrepreneurial learning in an environment that develops problem-solving skills and lifelong learning opportunities. Its holistic and broad-based curriculum prepares students for an active and meaningful role in society as problem solvers, respected professionals and passionate citizens. Republic Polytechnic strives for excellence by achieving various international and national accreditations, including ISO 9001, ISO 14001, OHSAS 18001, ISO 22301, Singapore Quality Class, People Developer, Innovation Class, and Service Class.

The first educational institution in Singapore to leverage the Problembased Learning approach for all its diploma programmes, RP has seven schools offering forty-two courses in Applied Science, Engineering, Management and Communication, Hospitality, Infocomm, Sports, Health & Leisure, and Technology for the Arts. 9 Woodlands Avenue 9 Singapore 738964 Tel: 6510 3000 Mr Edmund Poh Edmund_Poh@rp.edu.sg COURSES PAGE NO 1 2 Good Afternoon! Pte Ltd Good Afternoon! Pte Ltd is a training provider for tourist guides.We provide more hands-on learning experiences as well as site visits to achieve better participant engagement so that participants can apply what they learnt in class to their work.

Some of our PDCs offered include Changi Airport, Urban Planning, Spices,Traditional Chinese Medical Shops in Chinatown and many more.

Passionate, dedicated with a commitment to delivering real benefits for skills enhancement, Good Afternoon! Pte Ltd provides organisations and individuals with a complete and comprehensive suite of training offerings. 1 Coleman Street, #10-05 The Adelphi, Singapore 179803 Tel: 8505 0876 Ms June Chua trainer@goodafternoonpdc.com COURSES PAGE NO Heritage Networks Heritage Networks was established in 2000 and has since specialised in organising heritage and cultural activities, courses for schools and junior colleges as well as Professional Development Courses for tourist guides. Our objective is to help tourist guides to achieve their desired goals, develop their capability to plan and organise specialised theme tours through quality PDCs that are relevant to the changing needs of the tourism industry.

P.O. Box 561, Crawford Post Office, Singapore 911903 Tel: 9103 6331 (10.00am - 7.30pm) Mr Yeong Hao Choong yeonghc_heritage@yahoo.com.sg COURSES PAGE NO Back to Listing of All Courses Traditional Chinese Medical Shops in Chinatown ___ 37
We love Kopi! (English & Mandarin) NEW ___ 41
Singapore’s Urban Planning ___ 47
Changi Airport - What Makes Changi Airport Great ___ 61
Grooming for Success: Poise, Posture and Communication Skills (English & Mandarin ___ 80
Build, Manage and Preserve – Whampoa Community and Balestier Identity Node (Mandarin ___ 60
Emerald At Northeast of Singapore - Punggol (Mandarin ___ 63
Natural Ecosystems within the Sungei Buloh Wetland Reserve (Mandarin) NEW ___ 66
Singapore Botanic Gardens -The FirstTropical GardenAwarded UNESCOWorld Heritage Site (Mandarin ___ 69
Walking Down the Memory Lane - The Uniquely Charming Tiong Bahru (Mandarin ___ 73
Culture and Architecture of Chinese Temples in Singapore (Mandarin ___ 16
Traditional herbs and tonics in Chinatown NEW ___ 38
Storytelling Skills in Mandarin ___ 56
Explore the Plants Within the Flower Dome and Cloud Forest (Mandarin ___ 64
Back to Listing of All Courses Hidden Heritage of Orchard NEW ___ 22
Understanding Quality Visitor Experiences NEW ___ 82
Enhancing Visitor Experiences with Immersive Technology NEW .

10 11 Tourism Management Institute of Singapore (TMIS) Tourism Management Institute of Singapore (TMIS), a wholly owned subsidiary of National Association of Travel Agents Singapore (NATAS), formerly known as the Centre for Tourism-Related Studies (CTRS) was established in 1987 to upgrade the professionalism, service and productivity of the travel and tourism industry. Over the years,TMIS has evolved to become a notable training provider that provides industry related training and skills upgrading for those who aspire to join the travel and tourism industry.

9 Ah Hood Road, #03-03, Singapore 329975 Tel: 6238 8688 info@tmis.edu.sg www.tmis.edu.sg Courses: 1 2 Wine Resources Pte Ltd Wine Resources Pte Ltd was established in 2002.Through collaborations with Singapore Expo, MP international, Singapore Polytechnic, Singapore Chinese Chamber of Commerce, Singapore Business Federation and ICUnet Europe, we have conducted skill training in the following areas: 1.

Wine and Spirits 2. Restaurant Services and Dining Etiquette 3. Intercultural Training 4. French and German Language Training 5. Exhibitor and Visitor Promotion in Exhibitions 6. Sales and Marketing (in relation to wine business) Since 2013,Wine Resources has been providing professional development training for tourist guides.We started with dining etiquette training and then expanded into training on intercultural competence, specialised guiding services and conduct of bar hopping tours.We have trained over 600 guides and many have signed up for more than 1 course with us.We firmly believe in providing the right up-skill and life-skill trainings to tourist guides to enhance their employability and at the same time complement STB’s effort in promoting the tourism sector.

Our courses are designed and conducted with guides’ inputs and sharing to ensure the training content is relevant to them.

Malcolm, its principal trainer, was recognised for his dedication and effectiveness to adult training and was conferred the Excellence in Teaching Award in 2013 by Singapore Polytechnic. Official Address: 261 Lavender Street, #02-01, Singapore 338794 Mailing Address: Blk 110 Pasir Ris Street 11, #10-607, Singapore 510110 Tel: 9138 2078 Mr Malcolm Tham Kong Kit malcolmtham@singnet.com.sg COURSES PAGE NO RSVP ProGuide Pte Ltd RSVP ProGuide Pte Ltd is a social enterprise wholly owned by RSVP Singapore - a non-profit organisation. RSVP ProGuide conducts business consultancy and training.

RSVP ProGuide was incorporated in July 2004 and is a WDA/SSG Approved Training Organisation (ATO), equipped to develop curricula and train WDA/ SSG certified courses according to the Workforce Skills Qualifications and Skills Frameworks.

9 Bishan Place, #09-03, Junction 7 (Office Tower), Singapore 579837 Tel: 6485 6120 Ms Eunice Wong (General Manager) eunwong-proguide@rsvp.org.sg Courses: 1 Society of Tourist Guides (Singapore) The Society of Tourist Guides (Singapore) or STGS was started by a group of experienced trainer guides in the year 2003 and has about 500 members who are licensed tourist guides. STGS has been working closely with Singapore Tourism Board (STB),World Federation of Tourist Guide Associations (WFTGA) and other industry partners to promote the professionalism of tourist guides as tourism ambassadors of Singapore.

Being in the profession, STGS better understands the training needs of tourist guides and develops training programmes that are tailored to guiding work. STGS has and will continue to deliver Professional Development Courses in both English and Mandarin to help tourist guides refresh and update their product knowledge and guiding skills. 213 Jalan Besar, #02-01, Singapore 208897 Tel: 6338 8659 Administrative Officer adminsoctg@gmail.com COURSES PAGE NO 10 11 12 13 14 15 16 17 18 19 20 Back to Listing of All Courses Communicate and Relate Effectively (for Tourist Guides ___ 78
City Gem (Mandarin ___ 14
Conducting Battlefield Tours – Northwestern & Southern Route NEW ___ 15
Exploring Peranakan Culture (Mandarin ___ 17
Feng Shui Tourism in Singapore ___ 19
Telling the Jurong Story to Visitors NEW ___ 34
The Geomancy Elements Hidden in Singapore Skyscrapers (Mandarin ___ 35
Development of Housing in Singapore (Mandarin ___ 43
The Hidden Face of Tiong Bahru NEW ___ 72
Sugar Bowl of Singapore:The Story of Balestier Precinct (Mandarin ___ 70
Internation Sports Events Tourism NEW ___ 53
How To Guide Effectively – Peranakan Museum ___ 50
Guiding Skills in Art Gallery and Museum (English & Mandarin ___ 49
Law and Order - The Judiciary System and Border Security of Singapore NEW ___ 45
Knowing Our ABC Water Features and NEWater Story (Mandarin ___ 44
Indian Culture (Mandarin ___ 24
Port of Singapore (English & Mandarin ___ 46
Beneath the Golden Veil – The Building History Tours of National Gallery Singapore NEW ___ 59
Singapore Botanic Gardens: Social & Cultural Landscape ___ 68
Being Prepared in the Face of Terrorism NEW ___ 77
Spinning of Stories - Introduction to Creative Concepts in Tour Guiding NEW ___ 55
Back to Listing of All Courses Provide Guide in Celebrity Restaurants ___ 28
Provide Guide in Eco-Tourism and Nature Tourism (English & Mandarin ___ 67
Fascinating Tea Culture in Singapore ___ 18
Night Life and Bar Hopping Tours in Singapore ___ 27
Intercultural Training and Cultural Awareness for Guides (Asian Perspective ___ 51
Intercultural Training and Cultural Awareness for Guides (Western Perspective ___ 52
Specialised Guiding Services for International Exhibitions ___ 54
Western Restaurant Services and Dining Etiquette for Guides .

Arts, Culture and Heritage Arts, Culture and Heritage 12 13 Art in Public Places SSG Course Code: CRS-N-0040341 COURSE OBJECTIVES The course aims to provide an understanding of art in buildings and public places and how to interpret them.Tourist guides will gain knowledge and skills that will help them to locate, identify and interpret art in the form of wall murals and statues.They will uncover the hidden meanings and architectural elements of the art pieces and be able to establish relationship between the art and its vicinity.Tourist guides will also get to create a new tour experience using public transport.

COURSE OUTLINE Classroom Lecture 1. Wall murals - understanding the motifs and stories of the MRT stations and the vicinity 2. Statues, painting, sculptures – artforms, materials, artists 3. Art along the Singapore River – sculptures and other art and how to include these into a story line 4. Events that include display of art in public places 5. Hands-on activities and storyline building Site Visit 1. Jalan Sultan – Girl on a Swing 2. Sultan Gate – coffeeshop of olden days 3. Haji Lane – houses with colourful decorations 4. Park View Square – statues in public view 5. Bugis MRT Station – ride to Raffles Place MRT Station (murals in the stations) 6.

Singapore River (UOB Building, River Merchants, Spheres outsideAsian Civilisation Museum) COURSE FEE Full fee without subsidies - $100 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $20 $10 $5 Note: 1) An additional $10 Registration Fee applies. Training provider: A+B Tourism Training Hub Pte Ltd Course date: 20 Jul 2018 No. of training hours: 3.5 classroom hrs 3.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6339 2114 / 9628 4261 Email: annika@abtraininghub.com admin@abtraininghub.com Website: www.abtraininghub.com Apply Feng Shui Knowledge on a Tour through Singapore SSG Course Code: CRS-N-0045002 COURSE OBJECTIVES This course aims to equip tourist guides with the knowledge of the principles of Feng Shui.Tourist guides will also learn how to identify buildings with strong Feng Shui elements and how best to explain these Feng Shui elements to visitors.

By the end of the course, tourist guides will be able to use the knowledge acquired on Feng Shui and weave the information into their tour commentary for an engaging and interesting tour. COURSE OUTLINE Classroom Lecture 1. Importance and meaning of Feng Shui in buildings 2. Basic principles and theories of Feng Shui - 5 elements - Zodiacs - Auspicious timing - Flying Stars - Kua calculation for favourable directions - Feng Shui Compass (Luo Pan) Site Visit The field trip will bring participants to buildings with strong Feng Shui elements; participants will hear and see why these elements were introduced and what effect it has.

Buildings on the field trip include: 1. The Gateway 2. Duo 3. Park View Building 4. South Beach 5. Fountain of Wealth at Suntec City COURSE FEE Full fee without subsidies - $120 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $24 $12 $6 Note: 1) An additional $10 Registration Fee applies. Training provider: A+B Tourism Training Hub Pte Ltd Course dates: 15 Aug 2018 14 Nov 2018 No. of training hours: 3.5 classroom hrs 3.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6339 2114 / 9628 4261 Email: annika@abtraininghub.com admin@abtraininghub.com Website: www.abtraininghub.com Back to Listing of All Courses Back to Listing of All Courses

Arts, Culture and Heritage Arts, Culture and Heritage 14 15 City Gem (Mandarin) SSG Course Code: CRS-N-0035307 COURSE OBJECTIVES Course participants will gain a better understanding of Singapore history through a guided walk in the Civic District of Singapore and visiting various national monuments. Through this PDC, participants will learn the historical events in Europe and Asia that are linked to events in Singapore. By the end of the course, the participants should have the basic knowledge to share with visitors the history of Singapore from a retrospective view. The course also reinforces participants’ tour commentary through peer evaluation and incorporating pertinent information shared during the course. COURSE OUTLINE Site Visit and Practical Session 1. Walking trail that will cover mainly the Armenian Church, Philatelic Museum, Central Fire Station, Chinese Chamber of Commerce, Masonic Club, National Archives, and the old Hill Street building 2. Participants will each give a commentary at the site based on their knowledge Classroom Lecture 1. Historic significance of sites identified from retrospective view 2. Architectural style of past buildings 3. URA conservation plans 4. How each site has been repurposed and rejuvenated without changing its identity 5. Peer evaluation of commentary made during walking trail COURSE FEE Full fee without subsidies - $120 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $24 $12 $6 Training provider: Society of Tourist Guides (Singapore) Course dates: 6 Sep 2018 3 Oct 2018 2 Nov 2018 No. of training hours: 4.5 classroom hrs 3 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6338 8659 Email: adminsoctg@gmail.com Conducting Battlefield Tours – Northwestern and Southern route SSG Course Code: TBA COURSE OBJECTIVES At the end of the course, the tourist guide will be able to:
  • Identify key battlefield sites in Northern and southern fronts
  • Use the information to build links with World War II experiences in Singapore
  • Plan and conduct World War II tours to sites visited COURSE OUTLINE Site Visit 1. Introduction to course objectives 2. Build-up of Japanese Defence and reasons for attack on Singapore 3. Lim Chu Kang – Japanese Landing site 4. Jurong-Kranji defence line and the battle for Singapore 5. Kranji War Memorial and identify locations of significant headstones and monuments 6. Significance of Anzac Day and Remembrance Day 7. Story of Adnan Saidi 8. Reasons for Allied Forces Surrender on 15 Feb 1942 9. Former Ford Factory: Life during the Japanese Occupation 10. Labrador Park – Defence and surviving gun emplacements 11. Allied Defence – south-west 12. Reflections at Bukit Chandu – Battle of Pasir Panjang 13. Alexandra Hospital Massacre 14. Fort Canning Battlebox Classroom Lecture 1. Things to note when planning a World War II themed tour COURSE FEE Full fee without subsidies - $120 Note: 1) Subsidies for this course are pending approval. Please contact the training provider for updates.

Training provider: Society of Tourist Guides (Singapore) Course dates: 4 July 2018 5 Sep 2018 1 Nov 2018 No. of training hours: 0.5 classroom hrs 6.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6338 8659 Email: adminsoctg@gmail.com N E W Back to Listing of All Courses Back to Listing of All Courses

Arts, Culture and Heritage Arts, Culture and Heritage 16 17 COURSE OBJECTIVES The course aims to equip guides with the knowledge needed to effectively provide narration and share key information when introducing Chinese temples.

At the end of the course, guides should have the basic knowledge and be able to explain the different building elements of Chinese temples, stories behind various icons and deities, and the significance of a vegetarian meal. COURSE OUTLINE Classroom Lecture 1. Comparative studies between the different architecture styles of Chinese temples 2. Explanation of the origins of different temples 3. Feng Shui influences on the architecture of the temple Site Visit The course includes a site visit to two different Chinese temples for guides to gain a hands-on understanding of the various activities conducted within a Chinese temple.This allows them to experience the topics covered in the course first-hand.

COURSE FEE Full fee without subsidies - $135 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $26 $13 $6.50 Note: 1) An additional $5 Admin Fee applies. Training provider: Good Afternoon! Pte Ltd Course date: 22 Sep 2018 No. of training hours: 5 classroom hrs 2.5 out-of-classroom hrs No. of PDC hours: 7 PDC Hours To Sign Up Contact No.: 8505 0876 Email: trainer@goodafternoonpdc. com COURSE OBJECTIVES This course provides guides with an in-depth understanding of the Peranakan culture and extensive knowledge to better host visitors at the Peranakan Museum.

At the end of this course, guides should be able to give a sound explanation of the Peranakan culture, its characteristics through food, housing and clothing, and the exhibits on display in the Peranakan Museum. Guides will be better equipped in answering questions pertaining to the Peranakan culture. COURSE OUTLINE Classroom Lecture 1. Explore Peranakan culture, characteristics and its origins 2. Explain demographic distribution of Peranakans by country and city 3. Understand the religious beliefs of Peranakans 4. Traditional wedding ceremonies 5. Evolution of traditional clothing 6. Funeral customs 7.

Nyonya cutlery and kitchenware 8. Glorious Peranakan food 9. Architectural characteristics of Peranakan homes Practical Session The session will be conducted at the Peranakan Museum 1. Demo tour by trainer 2. Participants’ group discussion followed by practical tour COURSE FEE Full fee without subsidies - $120 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $24 $12 $6 Training provider: Society of Tourist Guides (Singapore) Course dates: 26 Jul 2018 30 Aug 2018 27 Sep 2018 25 Oct 2018 29 Nov 2018 27 Dec 2018 No. of training hours: 4 classroom hrs 3 out-of-classroom hrs No.

of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6338 8659 Email: adminsoctg@gmail.com Culture and Architecture of Chinese Temples in Singapore (Mandarin) SSG Course Code: CRS-N0043406 Exploring Peranakan Culture (Mandarin) SSG Course Code: CRS-N-0035439 Back to Listing of All Courses Back to Listing of All Courses

Arts, Culture and Heritage Arts, Culture and Heritage 18 19 Fascinating Tea Culture in Singapore SSG Course Code: CRS-N-0044271 COURSE OBJECTIVES Tea is not just the familiar beverage that most of us drink everyday. This PDC will share with guides the rich and evolving tea culture present in Singapore since colonial times, and how they can develop content and organise visits to interesting tea hives.Through tea, they will learn how to highlight the amazing cultural diversity we have. They will acquire the basic knowledge in tea types, production regions, tea appreciation, tea and health, as well as tea and food pairing.

They will also learn about some very interesting local culture such as tea (coffee) ordering system in coffee shops and the art of making teh tarik. They will understand how innovation in tea will eventually put Singapore on the world tea map.

COURSE OUTLINE Classroom Lecture 1. What are tea and tisane? 2. History of tea and tea trade in Singapore 3. Tea culture in Singapore - Chinese tea culture - Indian tea culture - Malay/Middle Eastern tea culture - Western tea culture - Local tea culture 4. Tea for health - Health benefits of tea - Western tisane - Herbal tea 5. The trending culture of tea in Singapore - Tea and food pairing - Bubble tea - Cold dripped tea - Tea cocktails 6. How to conduct tea-centric visits in Singapore COURSE FEE Full fee without subsidies - $150 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $31 $15 $7.50 Training provider: Wine Resources Pte Ltd Course dates: 26 Jul 2018 23 Aug 2018 27 Sep 2018 25 Oct 2018 29 Nov 2018 6 Dec 2018 No.

of training hours: 4.5 classroom hrs 2.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Email: pdccourses@gmail.com Website: www.tinyurl.com/wrpdc Feng Shui Tourism in Singapore SSG Course Code: CRS-N-0035374 COURSE OBJECTIVES This course is designed for tourist guides who want to attain a basic competency in the theoretical and practical aspects of Feng Shui and be certified as part of a trained pool of tourist guides equipped with relevant skills to design and lead Feng Shui-related tours in Singapore.The course will also benefit tourist guides who want to apply the acquired Feng Shui knowledge for use in various tour commentaries other than in Feng Shui tours.

This is a 2-day certified course. A Certificate of Achievement endorsed by the International Feng Shui Association will be issued upon successful completion. COURSE OUTLINE Overview of Module I Classroom Lecture An insight to Feng Shui 1. Feng Shui tourism in Singapore 2. Overview of Feng Shui practices 3. Cultural and architectural Feng Shui 4. Secrets of the ‘Hidden Dragons’ in Singapore 5. Updates on the changed city landscape Overview of Module II Site Visit 1. Marina Bay Sands and Fu Lu Shou Complex/Way Fengshui Group Classroom Lecture 1. Development of Feng Shui itinerary 2. Applying Feng Shui knowledge in tour commentaries COURSE FEE Full fee without subsidies - $280 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $56 $28 $14 Training provider: Society of Tourist Guides (Singapore) Course dates: Please contact training provider for more information No.

of training hours: 11 classroom hrs 3 out-of-classroom hrs No. of PDC hours: 14 PDC hrs To Sign Up Contact No.: 6338 8659 Email: adminsoctg@gmail.com Back to Listing of All Courses Back to Listing of All Courses

Arts, Culture and Heritage Arts, Culture and Heritage 20 21 From Shophouse to Skyscrapers – Architecture Old and New SSG Course Code: CRS-N-0034565 COURSE OBJECTIVES The course aims to provide an overview of the planning, constraints and reasons for Singapore’s urban landscape and understanding of the architecture and conservation of buildings. Tourist guides will then be able to incorporate this knowledge into their commentary when describing Singapore’s urban development, and iconic buildings with strong architectural design and elements.

COURSE OUTLINE Classroom Lecture 1. Overview of Singapore in the 50’s and 60’s 2. Introduction to Urban Planning and the 10-year plans 3. Introduce the agencies involved in the planning and implementing changes in the cityscape 4. The old shophouses 5. Examples of buildings where tradition and modernity meet (e.g. South Beach or Bugis Junction) Site Visit 1. Visit sites such as shophouses at Boat Quay, Beach Road - South Beach, Shenton Way and Raffles Place COURSE FEE Full fee without subsidies - $100 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $20 $10 $5 Note: 1) An additional $10 Registration Fee applies. 2) UTAP credits can be utilised for this course as well. Training provider: A+B Tourism Training Hub Pte Ltd Course date: 11 Sep 2018 No. of training hours: 3.5 classroom hrs 3.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6339 2114 / 9628 4261 Email: annika@abtraininghub.com admin@abtraininghub.com Website: www.abtraininghub.com Hand-made Specialities: Artisan Food and Beverages SSG Course Code: CRS-N-0045246 COURSE OBJECTIVES This course aims to equip tourist guides with the knowledge and skills to understand the craftsmanship of “Made in Singapore” food products. Tourist guides will also be able to identify and understand unique selling points of the artisan products and will be able to recommend unique artisan products. By the end of the course, tourist guides will be able to use the knowledge acquired on artisan products and weave it into their tour commentary. COURSE OUTLINE Classroom Lecture 1. What does “Artisan” mean? 2. Introduction of Artisan Foodies:
  • Janice Wong – Pasty Chef
  • Neh Neh Pop
  • A.R.C Coffee
  • Al’Frank Cookies
  • Dong Po Colonial Café
  • Konditori Artisan Bakes
  • Etta Tea Company
  • Straits Preserves 3. Food-specific terms and their meaning Site Visit and Practical Session 1. A.R.C Coffee 2. Konditori Artisan Bakes 3. Al’Frank Cookies 4. Neh Neh Pop 5. Janice Wong Singapore COURSE FEE Full fee without subsidies - $100 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $20 $10 $5 Note: 1) An additional $10 Registration Fee applies. Training provider: A+B Tourism Training Hub Pte Ltd Course dates: 29 Aug 2018 23 Oct 2018 29 Nov 2018 No. of training hours: 3.5 classroom hrs 3.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6339 2114 / 9628 4261 Email: annika@abtraininghub.com admin@abtraininghub.com Website: www.abtraininghub.com Back to Listing of All Courses Back to Listing of All Courses
Arts, Culture and Heritage Arts, Culture and Heritage 22 23 Incense, Lights and Sounds of Bangles – Hindu Indian Customs, Traditions and Festivals SSG Course Code: CRS-N-0044962 COURSE OBJECTIVES The course aims to provide tourist guides with the knowledge and skills to explain customs, traditions, practices and festivals celebrated by Indians in Singapore.They will be able to share with visitors nuggets on the lifestyle of the Indian community, thereby adding to the multi-ethnic uniqueness of Singapore. COURSE OUTLINE Classroom Lecture 1. Markings, colours and symbols used in Hindu Indian culture 2. Dining etiquette of Indians in general and Hindu Indians in particular 3. Birth, marriage and death - customs and traditions observed by the community 4. Major festivals and the way of celebration in Singapore Site Visit 1. Visit to the Indian Heritage Museum to learn and apply techniques on how to guide in a museum 2. Explore site, identify colors and symbols, describe their meaning and observe customs and traditions related to the celebration 3. Apply the developed commentary and explanations of customs, traditions and items identified during classroom session COURSE FEE Full fee without subsidies - $100 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $20 $10 $5 Note: 1) An additional $10 Registration Fee applies. Training provider: A+B Tourism Training Hub Pte Ltd Course date: 25 Oct 2018 No. of training hours: 3.5 classroom hrs 3.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6339 2114 / 9628 4261 Email: annika@abtraininghub.com admin@abtraininghub.com Website: www.abtraininghub.com N E W Hidden Heritage of Orchard SSG Course Code: TBA COURSE OBJECTIVES The course aims to provide licensed tourist guides with knowledge that will help them:
  • Introduce Orchard Road’s heritage and history
  • Equip TGs with knowledge of Orchard heritage trail
  • Familiarise with Orchard heritage trail sites COURSE OUTLINE Classroom Lecture 1. History of the Orchard Area
  • Before Raffles to present day
  • Interesting stories and memories
  • Introduce significant sites for tourists to visit Site Visit 1. Visit to some of the sites along Orchard Heritage Trail COURSE FEE Full fee without subsidies - $100 Training provider: National Heritage Board Course dates: Oct/Nov 2018 Please contact training provider for more information No. of training hours: 3 classroom hrs 4 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6332 3591 Email: wong_jiashi@nhb.gov.sg Back to Listing of All Courses Back to Listing of All Courses

Arts, Culture and Heritage Arts, Culture and Heritage 24 25 Indian Culture (Mandarin) SSG Course Code: CRS-N-0035320 COURSE OBJECTIVES This course provides basic knowledge of the Indian culture and Hindu religion, and the values and practices which are preserved in modern Singapore.Through this PDC, participants will get an opportunity to try Indian food and tidbits, and also try on Indian clothings (eg. Saree). They will then be able to apply knowledge of Hinduism and guide confidently within a Hindu temple. COURSE OUTLINE Site Visit Site visit to the Sri Srinivasa Perumal Temple, Sri Veeramakaliamman Temple and Shree Lakshminarayan Temple, covering the history and architectural style of the buildings 1.

The temple tour etiquettes prior to entering the temple 2. Types of Hindu temples found in Singapore 3. Religious proceedings 4. Identifying common Hindu deities 5. Proceedings of religious offerings by the priest 6. Sampling Indian food 7. Walking trail of shophouses in Little India and to identify merchandise that are symbolic of the culture 8. Tekka Market walking trail to give an introduction to Singapore’s multiracial harmony exemplified in lifestyle habits eg. grocery and food choices. Classroom Lecture 1. Facts and history related to the Indian culture 2. Indian cuisine and the meaning of the name of the dishes 3.

Pioneers in the Indian community and their contribution to Singapore’s nation building and cultural legacy 4. Delivering the correct cultural vocabularies in text and pronunciation 5. In-depth knowledge on the Indian lifestyle, in terms of cultural activities, beliefs and etc.

  • 6. Sharing the Indian temple etiquette and further elaboration on what had been covered in the walking trail COURSE FEE Full fee without subsidies - $120 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $24 $12 $6 Training provider: Society of Tourist Guides (Singapore) Course dates: 1 Aug 2018 4 Oct 2018 1 Dec 2018 No. of training hours: 4.25 classroom hrs 3.25 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6338 8659 Email: adminsoctg@gmail.com N E W Made in the Lion City - Bespoke Products and Special Souvenirs SSG Course Code: CRS-N-0045001 COURSE OBJECTIVES The course aims to equip licensed tourist guides with knowledge and skills that will help them to
  • Recommend unique artisan goods and souvenirs
  • Understand the craftsmanship of made-in-Singapore products
  • Identify and understand the unique selling points of the artisan products
  • Engage their audience
  • Apply knowledge to match the ‘Passion Made Possible’ branding COURSE OUTLINE Classroom Lecture 1. Passion Made Possible – Tribe: collectors 2. What does ‘bespoke’ mean 3. Introduction of Artists making Bespoke Products:
  • Bynd Artisan
  • Atielier Ong Shunmugam
  • Naiise
  • Carrie K.Atelier
  • Mark Ong
  • Supermama Site Visit 1. Supermama – Beach Road 2. Keepers – Queens Street 3. Naiise – 2 Handy Road,The Cathy COURSE FEE Full fee without subsidies - $100 Group A S’pore Citizen/PR aged 21 and above Group B S’pore Citizen aged 40 and above WTS-approved candidates Net Course Fee $20 $10 $5 Note: 1) An additional $10 Registration Fee applies. Training provider: A+B Tourism Training Hub Pte Ltd Course date: 27 Jul 2018 No. of training hours: 3.5 classroom hrs 3.5 out-of-classroom hrs No. of PDC hours: 7 PDC hrs To Sign Up Contact No.: 6339 2114 / 9628 4261 Email: annika@abtraininghub.com admin@abtraininghub.com Website: www.abtraininghub.com Back to Listing of All Courses Back to Listing of All Courses