POSITION DESCRIPTION Tyre/Wheel Alignment Technician - QJumpers

POSITION DESCRIPTION
                  Tyre/Wheel Alignment Technician

Title:                         Tyre/Wheel Alignment Technician
Reports to:                    Service Manager/Foreman
Dated:                         April 2017

                                        Tyre Technician
POSITION PURPOSE
(Basic outline and scope of position)

Tyre Technicians provide an enthusiastic, positive and informed point of sale contact with
customers and clients. They specialize in product knowledge, fitment and repair of tyres. A
tyre technician is expected to develop a comprehensive understanding of vehicle performance
and under-body diagnosis. This will lead to the development of skills and knowledge of
steering, suspension and alignment ready for the move to Wheel Alignment Technician.

Tyre Technicians provide exceptional levels of customer service in performing tyre fitment and
repairs as well as diagnosing tyre wear on vehicles. A tyre technician also provides high
quality technical service such as product, features and benefits advice on vehicle stability and
tyre recommendations.

A tyre technician contributes to the safe practices used in the workplace and will spend a
considerable amount of time maintaining, cleaning and improving the presentation of the
workshop and store/dealership.

ACCOUNTABILITIES AND END RESULTS
(Answerability for actions and consequences. Measured effect on end results. Freedom to act. Type of impact. Magnitude of
impact)

Workshop
   Drive passenger vehicles onto hoists or jacks in preparation for removing wheels and
     repairing.
   Advise customers on types of tyres, recommending suitable alternatives to provide
     safety and handling in various conditions of road surfaces.
   Advise on purchasing costs and technical aspects of each tyre to customers.
   Remove customer passenger vehicle tyres, change tyres or repair tyre punctures and
     tubes using rattle gun and/or die grinder as required.
   Check and adjust the wheel balance on passenger vehicles using a wheel-balancing
     machine.
   Test-drive serviced vehicles to diagnose problems and ensure servicing provided has
     corrected the problem.
   Check and shelve all incoming new and retread tyres into store ensuring stock is safely
     shelved and stacked into tyre racks, and stock supplies recorded.
   Use down time to attend to housekeeping within the workshops by cleaning equipment
     and machinery, maintaining a safe working environment and assist with improving
     overall presentation of workshop.
   Use down time to attend to presentation aspects of the store.
   Assist with under-body fault diagnosis.

Wheel Alignment Technician
POSITION PURPOSE
(Basic outline and scope of position)

Wheel Alignment (WA) Technicians contribute to exceptional levels of customer service in
performing wheel alignments and adjustments on Bridgestone’s valued customers’ vehicles.
A Wheel Alignment Technician promotes budgeted wheel alignment sales within the store
providing technical service and quality advice on vehicle stability and tyre recommendations.

A Wheel Alignment Technician will also support the technicians to provide high quality tyre
fitments and repairs for valued Bridgestone customers as and when required.

ACCOUNTABILITIES AND END RESULTS
(Answerability for actions and consequences. Measured effect on end results. Freedom to act. Type of impact. Magnitude of
impact)

Workshop
   Perform wheel alignments on vehicles utilizing the wheel alignment computer for
     accurate assessment and adjustment to correct vehicle road handling performance.
   Check, adjust, balance and align steering and suspension on passenger vehicles for
     optimum road handling.
   Advanced technicians may be required to perform underbody corrective work (only
     MITO certified technicians may carry out underbody work).
   Drive passenger vehicle onto hoists or jacks in preparation for removing wheels from
     vehicles for fitting new tyre to wheel.
   Advise customers on different types of products and tyres, recommending suitable
     vehicle tyres and advising on tyre costs and technical aspects of tyre performance.
   Remove customer passenger vehicle tyres, changing tyres or repairing tyre punctures
     and tubes using rattle gun and/or die grinder as required.
   Test-drive customer vehicles to diagnose problems and ensure servicing provided has
     corrected the problem.
   Check and shelve all incoming new and retread tyres into store ensuring stock is safely
     shelved and stacked into tyre racks, and stock supplies recorded.
   Perform any general maintenance of machinery in the workshop such as the calibrating
     wheel alignment machine and balance machine, and fixing minor faults in balancer or
     repairing threaded wheel nuts.
   Assist with the ongoing store/workshop improvement plan.

     Customer Service & Administration

         Attend to any customer and telephone enquiries providing any tyre advice and
          technical information to enhance product performance with a strong customer service
          approach.
         Promote sales of Bridgestone New Zealand Ltd products and services to all customers
          and contribute to building excellent customer relationships.
         Perform five point checks on all customer vehicles and promote wheel alignments to
          all customers.
         Ensure job cards are completed accurately and fully with all relevant customer work
          and/or any sales servicing provided.
         Assist in the completion of all paperwork and computerised invoicing in a timely and
          accurate fashion.

   Ensure personal presentation and grooming are maintained to a high standard in
       accordance with the Bridgestone New Zealand Ltd retail standards as set by the
       Company from time to time.
      Other relevant duties as directed by the service manager/foreman.

Health & Safety
      Participate in regular Health & Safety meeting within store.
      Lead hazard identification teams as required by ServiceManager.
      Ensure the workshop and all working, service bay areas and vehicles are kept clean,
       clutter free and tidy at all times.
      Use down time to attend to housekeeping of the work areas and presentation of the
       store.
      Use protective safety equipment provided when operating machinery and manual
       working tools (e.g. hoist, grinder, floor jacks, impact gun, compressor and work tools)
       ensuring safe working practices for yourself and your workmates.
      Understand and familiarise yourself with company Occupational Health & Safety
       Manuals in order to recognize what hazards are applicable to your role and working
       area.
      Inform immediate manager of any workplace potential hazards and any machinery or
       tools requiring servicing or repair.
      Exercise continuous workplace safety awareness and your obligations to work in a
       safe manner by learning to identify, isolate and minimize potential workplace hazards
       that may cause injury either to yourself, your workmates or to any customers.
      Use down time to attend to hazard identification and awareness of already identified
       hazards, monthly housekeeping checks, Company vehicle inspections and complete
       any outstanding training modules.

KEY RESULT AREAS (KRAs):

   1. Perform wheel alignments on all vehicles in an efficient manner to the highest standard
      to ensure a nil defect return rate. Seek out opportunities to grow wheel alignment sales.
   2. Ensure that all job cards and any other documentation are completed fully and
      accurately at all times to comply with Keystone requirements.
   3. Ensure all tyre repairs and replacements are performed using correct procedures and
      equipment with no return issues.
   4. Be fully capable of advising customers on different products and tyres, providing
      quotes and closing sales.
   5. Consistently follow all safe working practices and procedures; use PPE at all times;
      report all unsafe situations and incidents/ near misses to management within required
      timeframes.

As documented at performance and career planning reviews

COMPANY REQUIREMENTS
(Licences, First Aid Certificate, Committees, Social)
Full clean Driver’s Licence

POSITION RELATIONSHIPS
Direct Reports:
Nil
Internal:
Service Manager
Other store/dealership employees
External:
Customers

EXPERIENCE /QUALIFICATIONS
Code A: (Must have)

         Good level of personal fitness required.
         An interest in mechanical work and customer service work.
         Experience working with motor vehicles and good mechanical skills.
         Interest in practical or manual work with an aptitude for technical specifications.
         Effective teamwork and cooperation skills, with good communication skills
         Ability to complete Company training modules as part of the Bridgestone NZ Limited
          requirements.

REQUIRED COMPETENCIES

Company Competencies

 Competency                                             Definition
 Work Standards                                         Setting high standards of performance for self and others;
                                                        assuming responsibility and accountability for successfully
                                                        completing assignments or tasks; self-imposing standards of
                                                        excellence rather than having standards imposed.
 Contributing to Team Success                           Actively participating as a member of a team to move the
                                                        team toward the completion of goals.
 Health and Safety                                      Meets national and local objectives set by the Company.
                                                        Maintains a safe workstation. Identifies and acts on Health
                                                        and Safety issues in the workplace.
 Managing Work – including time                         Effectively managing one’s time and resources to ensure that
 management                                             work is completed efficiently.
 Communication – written and oral                       Listens attentively and acts to ensure understanding and
                                                        clarity. Shares information and encourages others to
                                                        express ideas and opinions. Speaks clearly, fluently and
                                                        effectively to both individuals and groups. Writes in a
                                                        clear, concise and grammatical manner at an appropriate
                                                        level for the reader.
 Integrity                                              Understands the need for confidentiality and discretion.

Speaks well about others and acknowledges others
                              contributions to success. Encourages and incorporates
                              others points of view. Is honest and sincere in all dealings
                              with others.
High Quality Work Standards   Sets high goals and ensures that they are completed to
                              the best standard possible.
Sales Disposition             Demonstrating the traits, inclinations, and outlooks that
                              characterise successful salespersons; exhibiting behaviour
                              styles that facilitate adaptation to the demands of the sales
                              role.
Continuous Learning           Actively identifying new areas for learning; regularly creating
                              and taking advantage of learning opportunities; using newly
                              gained knowledge and skill on the job and learning through
                              their application