PRE-IMPLEMENTATION STUDY FOR A PILOT PURCHASE WITHIN THE SCOPE OF

International Management Services Sp. z o.o. 31-104 Kraków, ul. Felicjanek 4/10 www.ims.biz.pl PROJECT PRE-IMPLEMENTATION STUDY FOR A PILOT PURCHASE WITHIN THE SCOPE OF PASSENGER INFORMATION SYSTEM FOR THE NICHOLAS COPERNICUS AIRPORT IN WROCŁAW Document Study Document - Version 1.4 Kraków / Wrocław, 30th of November 2011.

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 2 Name and Surname Function Date Signature Developed by Józef Chęciński Consultant 30/11/2011 Checked and approved by Mariusz Szubra Consultant 30/11/2011

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 3 Table of Contents 1 The Champions Project and the scope of the pre-implementation study ___ 6
2 The methodology and stages of work ___ 7
2.1 Stage 1 - Analysis of the needs for modern tools for giving information about travel in the province of Lower Silesia ___ 7
2.2 Stage 2 - benchmarking of the existing information solutions at European airports .. 7 2.3 Stage 3 - Presentation of the existing and proposed technical solutions ___ 8
2.4 Stage 4 - Proposal for the functionality and architecture of the system ___ 8
2.5 Stage 5 - The Tender materials ___ 8
3 Stage 1: The need for modern tools for giving information about travel in the province of Lower Silesia ___ 9
3.1 Basic information regarding Lower Silesia ___ 9
3.2 Wrocław and the Wrocław Agglomeration ___ 11
3.3 The public transport in Wrocław ___ 12
3.4 The Wrocław Airport Passengers ___ 13
3.5 The need for information ___ 15
3.6 The existing and planned passenger information systems in the province of Lower Silesia16 3.6.1 City of Wrocław ___ 16
3.6.2 Other major cities in the Region ___ 20
3.6.3 Railways ___ 22
4 Step 2: comparison of existing information solutions at European airports ___ 26
4.1 Paris Charles de Gaulle ___ 26
4.2 City Airport Bremen ___ 27
4.3 London Heathrow ___ 28
4.4 Brussels - Brussels Airport ___ 29
4.5 Barcelona El Prat ___ 29
4.6 Milan Malpensa ___ 30
4.7 Wrocław (old terminal .

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 4 4.8 Summary ___ 31
5 Stage 3 - Presentation of the proposed solutions in terms of technology and price ___ 33
5.1 Introduction ___ 33
5.2 INNOVATICA ___ 33
5.2.1 System Description ___ 33
5.2.2 Website for mobile devices ___ 38
5.2.3 Information media ___ 40
5.2.4 Websites ___ 41
5.2.5 Range of solutions ___ 41
5.2.6 Valuation ___ 43
5.3 HaCon Ingenieurgesellschaft mbH ___ 43
5.3.1 System ___ 43
5.3.2 Website for mobile devices ___ 44
5.3.3 Information media ___ 44
5.3.4 Websites ___ 44
5.3.5 Scope of delivery ___ 44
5.3.6 Valuation ___ 45
5.4 CITY-NAV (jakdojade.pl ___ 45
5.4.1 System ___ 45
5.4.2 Website for mobile devices ___ 46
5.4.3 Carrier information ___ 47
5.4.4 Websites ___ 47
5.4.5 Scope of delivery ___ 47
5.4.6 Valuation ___ 47
5.5 MAXTO ___ 47
5.5.1 System ___ 47
5.5.2 Website for mobile devices ___ 48
5.5.3 Information media ___ 48
5.5.4 Websites ___ 48
5.5.5 Scope of delivery ___ 49
5.5.6 Valuation ___ 49
5.6 NET-TECHNOLOGY ___ 49
5.6.1 System ___ 49
5.6.2 Websites for mobile devices .

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 5 5.6.3 Information media ___ 51
5.6.4 Websites ___ 51
5.6.5 The scope of works and supply ___ 51
5.6.6 Valuation ___ 52
5.7 Conclusions ___ 52
6 Proposals regarding the system functionality, architecture and possible configurations. 54 6.1 Functionalities ___ 54
6.1.1 The Orderer's requirements ___ 54
6.1.2 Web page ___ 54
6.1.3 Website for mobile devices ___ 55
6.1.4 SMS ___ 55
6.2 System Architecture ___ 55
6.3 External stationary devices ___ 56
6.4 Recommended system configuration and location of the equipment ___ 57
6.4.1 Option 1 (minimum ___ 57
6.4.2 Option 2 (optimum for the Pilot Installation ___ 57
6.4.3 Option 3 (for further development ___ 57
6.5 Sustainability of the project ___ 59
6.5.1 Railway timetables ___ 59
6.5.2 Urban timetables ___ 60
6.5.3 Installation ___ 60
6.5.4 Requirements concerning IT systems supporting the websites .

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 6 1 The Champions Project and the scope of the preimplementation study The project named "Champions - Improvement of the CE regions accessibility through air transportation interconnectivity" is co-financed by the European Union with the means of the European Regional Development Fund within the Programme for Central Europe. The project is designed to provide passengers with access to needed information allowing them to arrive at their destination (going to and from the Wrocław Airport) in Wrocław and Lower Silesia province using the means of public transportation.

The pre-implementation study is a step towards preparing the planned pilot purchase within the scope of the passenger information system. On the basis of the study and the documents developed within its scope, a tender procedure will be carried out to select the pilot programme supplier. On the basis of the pre-implementation study, the passenger information system will be developed to provide travellers with complete information on the railway, bus and city transportation - including inter-modal connections - for moving to/from the Wrocław airport . The deployed system will complement both the passenger information system in the new terminal and the existing passenger and tourist information systems at the train and bus stations, urban public transport stops and other places in Wrocław and Lower Silesia.

Project will be implemented by the Marshall’s Office of the Lower Silesia Region and the City of Wrocław. Each of the stakeholders has a budget of about 50 000 €, therefore overall budget is about 100 000 €.

It is highly preferable that both partners conduct jointly the tender procedure aimed on appointment of the future contractor the investment, and thus for the following reasons:
  • The most important and the most expensive element of the System will be the software and the website of the travel planner, by their nature indivisible;
  • Outstanding elements of the System will be important but secondary and not very expensive;
  • Good co-ordination of the Project implementation requires that one Contractor has only one interlocutor on the Client’s side.
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  • 2 The methodology and stages of work 2.1 Stage 1 - Analysis of the needs for modern tools for giving information about travel in the province of Lower Silesia At the first Stage of work, the Contractor analysed the situation in the province of Lower Silesia, especially in terms of its relationship with the economic environment, both Polish and foreign, and the role played in these relations by Wrocław Airport. Communicating the Port with its regional hinterland and, especially, complete in content and modern in the channels of communication, information about travel is an essential element increasing the demand for the urban and interurban public transport (Chapter 3).
  • 2.2 Stage 2 - benchmarking of the existing information solutions at European airports The Contractor analysed the existing passenger information systems at European airports, including the regional airports with similar effects on the entire region and its capital as Wrocław Airport. This analysis focused mainly on the available functionality, the existing information media as well as the completeness, speed and simplicity of the process of obtaining the desired information. This benchmarking was carried out according to the following criteria:
  • Navigation the airport (even though it is not the subject of the study)
  • Availability of information on public transportation at the airport
  • Web page
  • Completeness of information
  • Poszibility to save information
  • The speed of access to requested information
  • Real-time vs. scheduling time
  • Other topic websites available Each criterion is measured on a scale of 1 to 10 points without giving weight to particular criteria for determining their significance for the passenger. We decided that each of these criteria adds equally to the passenger's overall impression of the airport information system. Similarly, the score for each criterion is purely discretionary from the point of view of the passenger. If we had not arrived at some information, then we allocated 5 points so as not to "harm" the particular airport.

As a result of this analysis, the Contractor indicated the specific solutions that they believe meet the needs of the Project to the highest degree and, above all, those of the system user (Chapter 4).

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 8 2.3 Stage 3 - Presentation of the existing and proposed technical solutions At the next stage of work, the Contractor identified and sent a request to the existing market vendors and integrators to present their proposals concerning the technical solutions for the previously agreed architecture, including system and hardware solutions together with the estimated costs.

The scope of cooperation with the manufacturers and integrators as well as their initial list, drawn up based on meetings held at TRANSEXPO Kielce on 20.09.2011 had, in the meantime, changed due to their different treatment of the validity of the Project in their business plans. The proposed solutions are presented in Chapter 5.

2.4 Stage 4 - Proposal for the functionality and architecture of the system On the basis of the previous Stage, the Contractor proposes to the Orderer a feasible solution pertaining to the system architecture and configuration as well as its functionality. The proposed solution for the pilot configuration takes into account the budgetary constraints of the project. At this Stage, the Contractor will also present proposals concerning the location of the individual elements of the system and institutional factors that determine the sustainability of the Project (see Chapter 6).

2.5 Stage 5 - The Tender materials Once the approval of the results of the study is done, the Contractor will develop the tender documentation for the procurement of the pilot configuration following the Orderer's guidelines.

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 9 3 Stage 1: The need for modern tools for giving information about travel in the province of Lower Silesia 3.1 Basic information regarding Lower Silesia The province of Lower Silesia, with its capital in Wrocław, was established in 1999 from the lands of the previous provinces of Wrocław, Legnica, Jelenia Góra, Wałbrzych and parts of the Leszno and Kalisz provinces.

The province population is 2 877 840 inhabitants1 . The largest city in the region is Wrocław.

In the Lower Silesia province there are 91 cities, including 3 district cities. The biggest cities of the province are Wrocław, Wałbrzych, Legnica and Jelenia Góra. In 2008, the gross domestic product in the Lower Silesia province amounted to 103.5 billion PLN, which accounted for 8.1% of the Polish GDP2 . The gross domestic product per capita was a 107.6% of the national average, which ranked Lower Silesia in the 3rd place against the other provinces3 .

The average monthly salary per capita in the Lower Silesia province in the first quarter of 2011 amounted to 3455.20 PLN, which located it in the 4th place among all the provinces4 . The Lower Silesia province has developed a network of railways and roads, making it well connected with the capital city of Wrocław and, thus, also the airport. The network of roads and rail connections is illustrated in the drawings below. 1 CSO (GUS). As of December 31 XII 2010 2 The Statistical Yearbook of Provinces 2010, Warsaw: Central Statistical Office, 2011-02-07, pp. 86-87 3 Notice of the President of the Central Statistical Office dated 30 May 2011 4 The Central Statistical Office

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 10

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 11 3.2 Wrocław and the Wrocław Agglomeration Wrocław, a district city, is the capital of Lower Silesia and the fourth largest Polish city, numbering 632 996 inhabitants (according to CSO data of 31.12.2010). Wrocław is located within a short distance from the capitals of the neighbouring European countries.

This makes the city and its metropolitan area conveniently located in the European economic space. The distance from Wrocław to Warsaw and Berlin is about 350 km, to Dresden, Kraków and Prague about 300 km, and to Bratislava, Szczecin and Vienna about 400 km.

Wrocław is an important transportation hub. The international airport located here, the A4 motorway running through the city outskirts, the railway stations and inland river ports provide convenient connections. The city of Wrocław is part of the Wrocław Agglomeration5 . It occupies an area of 3080 sq. km and concentrates 940,000 inhabitants, i.e. 1/3 of the Region's residents. The basic geo-economic characteristics of the Wrocław Agglomeration are the following: 5 The other cities of the Agglomeration include: Oleśnica, Oława, Trzebnica, Jelcz-Laskowice, Oborniki Śląskie, Brzeg Dolny, Wołów, Środa Śląska, Sobótka, Kąty Wrocławskie and Siechnice.

In addition, the Wrocław agglomeration includes the greater part of the district area of Wrocław, as well as the rural and urban-rural boroughs.

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  • Routes of national and international, including pan-European importance intersect either across the metropolitan area or in its vicinity, such as the A4 motorway to be ultimately extended to Lviv and the National S-5 and S-8 roads.
  • Location in the zone of intersecting strands of economic activity of the highest importance for the development and European integration.
  • Absence of a strong competitor in the immediate vicinity.
  • The occurrence of a convenient, albeit unused full waterway.
  • The occurrence of permanent international air link. 3.3 The public transport in Wrocław The planning document which has great significance for the development of the transport system in Wrocław, specifying in detail the directions of its development in 2004-2008 was "The integrated development plan for the public transport in the Wrocław Agglomeration in the years of 2004-2008", adopted in 2004 in connection with the commencement of a largescale modernization of the tramway system.
  • The document identified the following priorities:
  • Sustainable economic and social development of the agglomeration
  • Improving the environment. They were pursued through the following actions:
  • The integration of the public transport subsystems in the Wrocław agglomeration
  • The development of a rail transport offer in the area of the agglomeration
  • An improvement in the quality of the transport services provided by the tram and bus operators within the limits of Wrocław. The functional and spatial integration of the rail transport with tram and bus transport, achieved by: - Concentration of the public transport stops and railway stations and stops in the form of transfer nodes - Preparation of the financial analysis for the construction of additional stops in the vicinity of the Kromera Square and Długa Street, and, in case of its positive effect, development of the project documentation The City of Wrocław has a policy of sustainable development of transport and promotes the public transportation.
  • As a result of examining the various policy options in this area, it has been estimated that what is necessary to achieve this goal is to ensure the modal split between the collective public transport and the individual traffic on the average in the city (the results of the studies from 2006 being indicated in italics):
  • 2006: individual: 50.2%, collective 49.8%
  • perspective: individual: 55%, collective 45%,
  • whereas with access to downtown:
  • 2006: individual: 49.4%, collective 50.6%
  • perspective: individual: 45%, collective 55%
  • while in the inner city:
  • 2006: individual: 52.2%, collective 47.8%
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  • perspective: individual: 30%, collective 70% The main means of the collective transport will be:
  • trams for the area of the City and selected areas in the immediate surroundings (the Agglomeration)
  • trams and trains in the Agglomeration,
  • railways in the metropolitan area. The airport is connected with the City by one all-day bus line (406). It is expected that a rail link to the new Terminal will be built. The airport is very well connected with the City and the rest of the province by way of the road network (including A4 and A8): Source: http://www.airport.Wrocław.pl/img/plan.gif 3.4 The Wrocław Airport Passengers The airport currently serves approximately 1.65 million passengers (Year 2011 Plan). From 2012 increase in the travel volumes is forecasted:

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 14 2012 - 1.900.000 2013 - 2.150.000 2014 - 2.230.000 2015 - 2.360.000 2016 - 2.500.000 The zone of gravity is an indicator showing from what area people come from, the ones departing from the airport. The passenger's natural instinct is to choose an airport which is the closest to their residence. For this reason, the use of Wrocław as the main local airport of Lower Silesia seems obvious, the more so that other closest airports are in Poznan and Katowice.

The survey carried out as part of the Study of Wrocław airport passengers6 shows that almost 50% of passengers departing from the airport come to it from Wrocław and, including the Wrocław district, the share is as high as 71%. All of the Wrocław Agglomeration provides about 75% of passengers.

Regarding the mode of transport for commuters coming to the airport (no data for the departing ones), it appears as follows: Ways of getting to the airport 6 Frequency Percentage Cumulative Percentage Passenger dropped by 7886 50.5 50.5 By taxi 3281 21.0 71.5 By bus 2207 14.1 85.7 By own car 1836 11.8 97.4 Other 217 1.4 98.8 By minibus 117 0.7 99.6 By air 45 0.3 99.8 By rented car 25 0.2 100.0 Total 15614 100.0 These studies were conducted on a relatively significant sample over a period of increased air traffic (August 2010) associated with holiday trips. The share of passengers using the public transport (bus and minibus) was 14,8%.

In a subsequent study conducted by the Wrocław Airport in November 2010, despite a much smaller number of passengers surveyed, this proportion remained very similar at 13.5%. This indicator is similar to the rates of other European airports.

If, therefore, we assume for the sake of simplicity that the average of 15% of passengers (departing and arriving) use the public transport, then the total population of passengers using the public transport in 2011 should be: 1 650 000 x 15% = 247 500. If we add accompanying persons to this number (on average, 1 person accompanying 2 departing ones), the total number of the public transport passengers to/from the airport can be estimated at about 370 000 people. In our opinion, this is a group of people to whom the passenger information system can be addressed. It will grow with the growth of the air transport (2 500 000 passengers in 2016), 6 August 2010 and November 2010

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 15 the public transport connections to the airport (a rail link is planned) as well as some rational stimulation for drivers to transfer to collective transport. 3.5 The need for information The above number determines the number of potential clients for the passenger information system. These clients are very diverse in terms of needs as well as acceptable information media. For the purposes of analysis of passenger information systems, it is necessary to classify the structure of the potential target users to whom the information will be addressed.

This classification is open and does not preclude an emergence of new target groups. The purpose of the system is meeting the needs of all persons having contact with the airport. The information is prepared in a manner accessible to people of all ages and levels of education, popularizing the public transport. The passenger information system is aimed to respond to the needs of its potential users.

The classification of the basic passenger information user groups:
  • Passengers from the Lower Silesia region who want to check the options for access directions on the Airport website or the website of the corresponding institution of public administration in the province of Lower Silesia, including the Marshal's Office.
  • Passengers from all Poland commuting to the airport in Wrocław by train or bus. These passengers look for travel connections to the airport at the railway or bus stations.
  • Passengers - smartphone users who seek a connection using their phones.
  • Arriving at the airport. Passengers looking for connections from the Airport to the desired location in Wrocław or Lower Silesia Region at infokiosks or timetable displays. For this group, it is also significant to save the obtained information: electronically, on paper, etc ...
  • Tourists who use mobile phones with data transmission, wanting to see the connections to/from the Airport with their phones. These passengers enter the Airport website designed for mobile devices.
  • Residents from the area of Wrocław who know the communication system to get to/from the airport, wanting only to check the departure time of a public transport vehicle to/from the Airport, for example by sending SMS messages. In this way, people can quickly and efficiently check the departure time with their phone.
  • Passengers - foreigners seeking connection to the Airport in a foreign language using infokiosks or timetable displays. For these reasons, the passenger information system should respond in its content layer to both simple questions (departure times) and more complicated ones (search for connections), and in its technology layer - provide the greatest range of information media.
The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 16 3.6 The existing and planned passenger information systems in the province of Lower Silesia 3.6.1 City of Wrocław 3.6.1.1 The current situation Information for users of the public transport in Wrocław are available on the city of Wrocław website (now http://bip.um.wroc.pl/wps/portal/bip?WCM_GLOBAL_CONTEXT) at the "Public Transport" tab . The name of the tab is somewhat misleading because it contains information not only about the city transportation but also on all other modes of transport, including suburban, regional, nationwide and international: the air transport. The scope of information is as follows:
  • Timetable: contains information about timetables line by line and stop by stop. In this tab there is also a search engine showing the connections, listing the next 5 connections and, for the selected connections, taking into account all modes of transportation, sections traversed on foot and transfer nodes.
  • Tickets, special prices, control: contains information regarding the current tariffs, applicable regulations and ticket designs.
  • TVMs: instructions on how to purchase tickets at stationary and mobile ticket vending machines.
  • Changes in the public transportation scheduled services: contains messages on all changes in the functioning of the public transportation system as well as information about commuting to various events organized in the city, including special lines operating for the occasion. For example, on November 11, 2011, on the occasion of the Poland-Italy football match held at the Municipal Stadium, a number of special bus and tram lines, including the S3 bus line directly connecting the Airport to the Stadium, was provided
  • Schemes of the public transportation system: contains separate schemes displaying the trams and buses as well as schemes showing the transfer node schedules (currently available at the Central Station only). Because this is one of the most important transfer nodes in the city and thus would require placement of the passenger information to be tackled within the project, we present it below:
  • The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 17 THE PKP / PKS TRANSFER NODE THE MASS COMMUNICATIION SCHEME Source: http://www.wroclaw.pl/schematy_komunikacji_zbiorowej,1.dhtml
  • Department of Transport: included here are contact details and links to the Department of Transport and to all transport operators, public and private, operating in the city and suburbs.
  • The Wrocław URBANCARD: all information about the city card, its functionality, how to use it, prices and sales points.

Timetables in the mobile: contains information about obtaining a timetable for the next 30 minutes by scanning the photo code located at the bus stop. The photo codes were introduced in 2009 but, apparently, not all stops have been provided with them because we did not find them at the 406 bus line stop at the Airport (see photo below):

  • The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 18 Source: own photo
  • Traffic Information: contains information about changes in the functioning of the public transport (as in Changes in the public transportation scheduled services, difficulties in traffic, updates on traffic and the permanent rules of moving around the city for different categories of vehicles).
  • Bus transport: links to the Polbus company providing bus transport services for the province and countrywide, as well as to selected private bus operators. In Wrocław there is the PKS POLBUS bus operator, their website is found at http://www.polbus.pl/home. The timetable information is static and the "National bus search engine" is a link to the http://www.e-podroznik.pl/ which is expected to look for connections with PKS (buses), PKP (trains) and private operators' buses. At the same time, the website displays a message that „The Polbus-PKS company is not responsible for outdated information on other carriers located at the National Bus Timetable”. The search engine is slow, very demanding regarding the definition of the beginning and end points of travel, and ineffective. In total, the proposed tool is useful only for very simple searches (timetables).
  • Suburban shuttle service: links to websites of carriers operating the suburban lines
  • Rail Transportation: links to the websites of PKP S.A., PKP Intercity, Przewozy Regionalne, Koleje Dolnośląskie allowing to search and purchase tickets (PKP Intercity).
  • Air Transportation: contains information about the getting to the airport by the public transport, on the car parks and parking charges, and a link to the airport website and the flight timetable published on this page.
  • Arranging travel: information regarding car-pooling.
  • Bike Communication: contains information on bicycle paths and parking lots as well as news in this regard.
  • Road investments: contains detailed information on road investments and the related difficulties in communication.
  • Parking: contains information on the subject of parking areas and the corresponding parking fees.
  • Taxi: links to taxi companies, in some cases with the possibility of ordering a taxi through the Internet
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  • Car Rentals: links to car rental companies. In total, the city of Wrocław website is rich in content concerning the public transport and appears attractive in form. All the timetables are published at the time of scheduling and do not include the various changes and difficulties. The city uses modern communication channels, primarily via mobile phones (timetables, tickets). As far as the information displayed at the stop/way-station is concerned, apart from the photo codes placed at selected locations, it is classical (as shown in the picture above). 3.6.1.2 Projects Currently, the city of Wrocław is implementing a project called "The Intelligent Transport System in Wrocław" which will introduce significant changes in the information displayed at the tram stops but only limited to specific routes. In total, in the 59 display sets mounted at the stops, there will be 168 electronic boards of the Dynamic Information at Communication Stops (DIP), in respect of both tram and bus lines. The boards will show the projected times of departure from the bus stop (in two possible formats: minutes to departure or departure time) for the next several connections. The boards will have 5-line display screens. In the absence of a vehicle connection from the Management Centre, the boards will show the scheduled departure time.

The location of the stops under the Project is shown in the figure below.

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 20 Source: Terms of Reference (SIWZ) for the implementation of Intelligent Transport System in Wrocław 27.05.2010 Further to the website of the Wrocław Municipality the Urban Transport Enterprise (MPK) has two websites: www.mpk.wroc.pl and www.zbiletemtaniej.pl, but the timetable, as we said above, is only published by the official City page.

MPK concluded that the new website, where the passengers could obtain all the information requested is necessary. The company has just launched a tender to chose a supplier who would develop new portal. The results would be known in December 2011. The service would give access to the interactive maps, where, based on the data obtained from the GPS system, would be possible to see the actual position of the trams and buses. There will also be created a travel planner (by stops, by lines, etc...) which would integrate not only the urban public transport but also the railways and the regional buses.

More, the information on tickets, obstacles, deviations and accidents will be available. The passengers will also find the maps and the public transport schemes, some tourist information and the news regarding public transport. Those information will also be accessible on phones. MPK is keen to base its portal on the Dresden public transport website (www.dvb.de). The new page will be in a great degree competitive to the page to be developed within the Champions project.

3.6.2 Other major cities in the Region

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 21 3.6.2.1 Wałbrzych On the city website, you will find the Communication tab which presents links to all the transport operators in the city (Buses : The Roads, Transport and the City Maintenance Authority - Zarząd Dróg, Komunikacji i Utrzymania Miasta, Guliwer, Galeria Victoria, Turysta Airport Bus) and nationwide (PKP). The timetable on the ZDKiUM website is relatively easy as compared to the UM Wrocław website - even primitive).

We have no knowledge about the information displayed at the stops but we suspect that it is as simple as the one used in Wrocław.

During a connection search operation, the PKP website refers to a connections search engine run by TKTelekom and Dworzec Polski. On the city website there is a link to the Guliwer company website http://www.guliwertransport.pl/rozkladjazdy.html which, basically, has one line reaching Wrocław via Wałbrzych. The timetables for individual stops are obtained by clicking on the start and end stops on the lines map. Then there comes up the classic timetable for the given section. As for the possible location of the passenger information system which will be realized under the Champions Project, we suggest to install it at the most centrally located Wałbrzych City (Wałbrzych Miasto) station.

3.6.2.2 Jelenia Góra The website of the city, in the Communication tab, has a link to the MZK page where information is published about the bus timetables, to the PKS Jelenia Góra bus company and the PKP railway company. At home, the MZK Jelenia Góra bus company is currently implementing a program under which there will be implemented an information system at the stops, including the central system and 6 bilateral electronic boards displaying information at the stops in real time. We do not know the location of these boards, we assume that they are located at major transfer nodes.

The city website has a link to the PKS Tour Jelenia Góra bus company http://www.pks.jgora.pl/.

There are no static timetables there as in most bus companies' websites but a connections finder taking into account rides operated by other bus companies cooperating with the local carrier. Our review shows that it includes a large number of nationwide connections, not to mention virtually all possible combinations of the local ones. For example, for the connection between Jelenia Góra DA -Wałbrzych ul.Sikorskiego bus stations, the search engine gives four possible routes served by four different carriers. Interestingly, on this tour, the PKS Jelenia Góra bus company is apparently not cooperating with the Guliwer company from Wałbrzych.

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 22 The website seems to be very functional and - it seems - suitable for possible inclusion in the proposed passenger information system. The link to the PKP website eventually sends us back to the connections finder on the TKTelekom-Dworzec Polski website. As for the possible location of the passenger information system that will be realized within the Champions Project, we suggest to install it at the most centrally located Jelenia Góra station.

3.6.2.3 Legnica The city website of Legnica, in the Communication tab, contains links to websites of the following carriers: MPK LEGNICA, PKP, PKS Legnica and to the "car pooling" website. The MPK website contains a timetable which can be obtained in either the classical or interactive way: by clicking on the circle in the diagram which denotes a stop on the Legnica public transport scheme, we get the timetable for that stop. Timetables can also be searched in the classical way by the line number, street, or stop. There is also information on how to buy a ticket via a mobile and a link to www.info.rozklad.com publishing timetables from other cities.

The city website has no link to the PKS Transpol bus company website, we will only find contact information here. However, the http://www.pks.legnica.pl/rozklad/legnica.htm website contains only static timetables, and only for connections supported by the companys's own vehicles. The link to www.pkp.pl allows to find information on the timetables as shown previously. However, in the case of bus communication, this is actually just a collection of contact details of the PKS Legnica bus company. Finally, the car pooling presents individual offers to travel to Wrocław and to Germany by passenger cars.

Virtually all the public transport lines have their stops in front of either the railway station (ul. Kolejowa 4) or the bus station (ul. Dworcowa 5). The both stations are located nearby. Therefore, in our opinion, one infokiosk should be located in the railway station hall at the exit to the city and, eventually, after the PKS Legnica bus company's accession to the system, at the bus station either. 3.6.3 Railways The railway information systems working over the Internet have been discussed in the previous chapters when discussing the passenger information systems of the individual cities.

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 23 An interesting attempt to develop the Internet passenger information systems, also using infokiosks (at the Central Station in Warsaw in the pilot programme), was the SITKOL system. The system was meant to include the following functionalities:
  • The Passenger Transportation Portal (Portal Przewozów PasaŜerskich) o Door-to-door travel planning - planning travel by rail and other types of public transport (an integration of public transport in the Warsaw agglomeration is planned in the pilot implementation - an agreement with ZTM Warsaw is required).
  • o Information on the actual train movements. o The disruption in rail traffic editor - decentralized entry of information on disruptions, delays, cancellations, etc. o Visualization of the railway station for trip planning. o Sharing information on railway discounts, fares and marketing campaigns. o Available search for connections.
  • Timetables for mobile phones, including the mobile search for connections and a navigator enabling the door-to-door travel planning along with the route visualization on a map and obtaining the current information on train movements.
  • Buying tickets via mobile phone - this will enable travellers to book a seat in the car and paying the fee for an electronic ticket via mobile phone.
  • An integrated system of train positioning (slim/slop): - Relative (segmental) positioning - an interface to SEPE and entering messages from official employment status posts; - Pinpoint positioning - trains equipped with GPS modules. The pilot included equipping some trains of the PKP Intercity, PKP Cargo i Koleje Mazowieckie companies with GPS modules.
  • Railway Station Information System (kssi) - control of information for travellers within the station. During the pilot implementation of the system, 18 TFT and LCD electronic display boards were installed in the Main Hall and on the third platform at the Warsaw Central Station.

Interactive Multimedia Terminals (mti) - as part of the pilot implementation, 2 doublesided interactive terminals (infokiosks) were installed in the Main Hall at the Central Station in Warsaw. Mti is a brand new terminal which was developed within the SITKol project allowing for the trip planning in an integrated communications system - by rail and other modes of public transport. At the pilot stage, an integration of rail travel and travel by the ZTM means of transportation is being realized in the capital city of Warsaw agglomeration.

At present, the system operates only on the Internet with very limited functions (e.g., the lack of search for door-to-door connections and all the display boards and infokiosks having been removed during renovation of the Warsaw Central Station).

The station and platform information systems, which are the responsibility of PKP Polish Railway Lines (PKP Polskie Linie Kolejowe), are currently becoming uniform with all the stations in Poland now being modernized to be gradually equipped with the uniform dynamic passenger information displays. Currently, it is the Central Station in Warsaw and the Main

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 24 Station in Kraków that are equipped with them and, in the near future, the Main Station in Wrocław will be the next in order - as well as the stations in the bigger cities of the Region. Guidelines issued by PKP PLK SA in August 2011 set out the following in detail:
  • Data transmitted by the main station display (Departures-Arrivals) and the platform displays;
  • The required technologies (displays and the computer system);
  • The size and type of font and the screen colours. The guidelines are in Annex 1 to this paper; therefore, there is no reason to discuss its content in detail in this place. It is interesting, however, that, under the guidelines, PKP PLK SA also provides for the use of infokiosks but with very limited functionality: "The info-kiosk consists of several aggregate station displays in a common permanent housing attached to the base. The information displayed in the info-kiosk are designed for reading at close range. The recommended height of the info-kiosk is 2 - 2.5 m.

The Info-Kiosk brings out more trains than the standard collective station display while maintaining the same layout of data. The screens can be placed on one or more pages of the info-kiosk. This arrangement allows the segregation of trains on each page of the info-kiosk (e.g., arrivals / departures, suburban / long distance traffic). It is also possible to use the info-kiosk as a standing information carrier - for example, by placing poster timetables or other standing information about the train movements or the services at the station.

The Info-Kiosk is intended for use in areas of significant movement of travellers, e.g.: passageways waiting rooms ticket halls transfer nodes located around the railway station (e.g., city or regional transportation stops) The standard range of information, data visualization and the technical parameters of the info-kiosk are the same as for collective station displays.

Displays forming the info-kiosk can be made in the touch technology. The info-kiosk can connect to additional types of displays - for example, statements indicating the train sets.

In addition, the info-kiosk can be a carrier of information of different nature - for example, through a mounted cabinet displaying the timetable or plan of the station / terminal." Infokiosks, recently installed in the Warsaw Central Station and, therefore, being a precursor of this type of installation at other stations currently undergoing alterations (including the Wrocław Central Station), allow only to read the timetable in the identical format and colour as the paper schedules posted at the station:

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 25 Source: own photo While the information presented is poor in content, the ergonomics of the infokiosk mentioned above leads us to propose this type of equipment for the future passenger information system for the Wrocław Airport.

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 26 4 Step 2: comparison of existing information solutions at European airports We performed an analysis of the availability and range of information about travel by public transport in six European airports according to the following criteria:
  • Navigating the airport
  • Availability of information on public transportation at the airport
  • Web page
  • Completeness of information
  • Opportunity to save information
  • The speed of access to desired information
  • Real-time vs. scheduling time
  • Other topic websites available The results of this analysis are shown below: 4.1 Paris Charles de Gaulle EVALUATION CRITERION DESCRIPTION The situation according to the criterion RATING (1- 10) Navigating the airport Very good, the pictograms and inscriptions in French and English guide passengers directly to the bus or the train station, both suburban and KDP (Terminal 2) 10 Availability of information on the public transport at the airport In addition to the timetable on the LED display at the railway station (Terminal 2) and the next departure time of buses at bus stops, there is lack of any other information at the airport. 5 Web page There is only available a website of the Paris airports (ADP Aéroports de Paris) where, in the Access>Public Transportation tab, is found an interactive map of Paris (see below), along with the CDG, Roissy and Orly airports and the travel connections with the city of Paris. Clicking on any of the means of transportation will direct you to a screen that displays information regarding the given connection (fares, departure points, the way to reach the station, the journey time to Paris, the frequency of departures as well as information regarding disruptions of the system).

5 Completeness of information There is no search engine for finding intermodal connections not only to and from the Paris region but also in the Paris suburban region of Ile-de-France. That option appears only on the website of the region itself but the airport page does not have the link the to the region's website. Those who come from abroad find it difficult to guess where to look for information regarding the public transport 3 Opportunity to save information Only in paper or electronic form (smartphone, notebook) before departure, no such possibilities at the airport.

3 The speed of access to information Neither on the website of the airport nor at the airport there is any chance to obtain information on intermodal connections.

Real-time vs. scheduling time Only at the railway station (terminal 2D-2F), on the board with timetables and on the platforms does information appear on the actual departure times of the commuter and TGV trains. Furthermore, such information is located at bus stops. The airport website does not publish such information. 5

The Pre-implementation Study for a Pilot Purchase in the scope of Passenger Information System for the Nicolaus Copernicus Airport in Wrocław Version 1.4 27 Information about connections to and from the airport on other websites This information is found on the Region's website: transportidf.com but, if you travel to/from the airport, there is a pictogram referring to such options. All partial trips are accompanied by a map of the stop/station area and the ability to access the timetables of carriers (RATP, SNCF). Carriers also have search engine links.

10 Summary The available information is complete but rather addressed to the inhabitants of Paris and the Paris Region who know the website addresses on which to obtain the adequate information.

For a foreigner who does not know Paris the easiest way is to take the RER to get to the Gare du Nord station and seek further connections once there. 41 4.2 City Airport Bremen EVALUATION CRITERION DESCRIPTION The situation according to the criterion RATING (1- 10) Navigating the airport Very good, pictograms and inscriptions in German and English guide the passenger directly to the tram line 6 10 Availability of information on the public transport at the airport We do not have any documentation allowing an assessment of the quality of the information 5 Web page On the Airport homepage they have implemented a search engine for finding connections to the airport from any point of the city supported by BSAG (operator of the public transport, including Bremen and vicinity).

This search engine works only in German! When you get directions on getting to the airport in the same search engine, you can also get information about connections in the opposite direction. The system includes maps for those part of a trip that have to be passed on foot, the cost of the ticket and information about possible disruptions (road works, track works, etc ...) 10 Completeness of information The system covers the whole of Germany and, certainly, all the major cities, including the public transport in those cities. It does not cover the cost of transportation by rail and urban transport outside Bremen and Bremerhaven (the same Land).

It seems very complete.

9 Opportunity to save information In the paper (PDF) or electronic form (smartphone, notebook) before departure, no such possibilities at the airport. 3 The speed of access to information From the airport, we connect to the website with the BSAG search engine quickly. 8 Real-time vs. scheduling time It follows our discernment that this is the real time as, in case of delays in vehicle rides, there will probably be an alarm. Normally, there is information that the vehicle arrives on time (but no guarantee).

9 Information about connections to and from the airport on other websites We found no such information on the website of the Federal State of Bremen or the city of Bremen.

3 Summary The available information is very complete. On the airport website there is the information that the finder does not work in English but we can switch it to English after connecting to the BSAG search engine. 62

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