Product Consultation February 2019 - Chorus Service Providers
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Product Consultation February 2019
Contents
Working together 3
Market insights 4
Where our ideas come from 5
Products we are committed to deliver 6
7
Product ideas for consideration 9
Sharing your feedback 11
Consultation timeline 12
Appendix 13
2Working
together We recognise your needs are changing and are likely to
evolve moving forward. That is why we are focused on
understanding your needs, and your customers.
We are excited to propose a new way of working with you
to make sure you’re part of the product development
journey. To support this we are launching an ongoing
consultation programme that will allow us to collaborate
with you and build a future product roadmap that is
meaningful to both of us.
Now is the time to share your feedback and tell us if the
products and services that we are proposing will help
you grow your business and meet your customer
requirements.
3Chorus market insight (macro)
Positive market drivers
More dwellings New use cases
38K per year, forecast 2019-23
Average building consents
62% video on demand services
Of households subscribe to
Growing
New IoT need for
Greater usage
connectivity
113m forecast for 2025
IoT connectivity revenue
1.5x usage in 2 years
Increase in household data
Over 3/4s of people think the
Fibre ready internet is an important part
of their lives Higher speed
550K 529K are connected
Chorus installed ONTs of which
48% now have fibre
Homes and businesses
Source: Dwellings - MBIE national construction pipeline report, IoT – Analysys Mason presentation, SVOD - NZ OnAir Audience research, Data usage – ComCom annual telco report, Fibre uptake – MBIE UFB progress report Sep 2018
4Where our ideas come from
RSPs Chorus
Market International
Vendors Customer Strategy and
Research Trends
Requests Roadmap
5Products we are committed to deliver
We are committed to deliver the following products to you
and your customers in phases over the next few months.
CONSUMER BUSINESS NETWORKS
3rd Generation
ONT
Phase 1 MAR
18 MARCH 2019
10GPON trial Premium
18 MARCH – Colocation APR
1 DECEMBER 2019 APRIL 2019
Technology M AY
lifecycle upgrade
following global Bitstream 4
supply trend Premium Colocation JUN
Kiwi’s will be able
1G glass only (soft launch) offers
JUNE 2019 edge compute
to test the world’s
fastest residential capable environment JUL
broadband
Businesscustomers AUG
will be able to order a
NGA Tail glass only service.
SEPT
Extension
JUNE 2019
It will allow you to map OCT
any NGA service in the
country to a UFB
handover in main
NOV
centres like Auckland
DEC
6Top product ideas
Top product ideas
We have developed a range of top ideas based on market research, international trends and vendor
insights. We believe they present an exciting opportunity for us to optimise our current portfolio and
continue to innovate.
CONSUMER BUSINESS NETWORKS
10GPON
Launch
Small
Business Fibre
Backhaul
Improvements
10G
bitstream 4
Flexible Real time
broadband activation Handover
diversity
LAN as
a service
Mobile
Fronthaul
Open access
gateway
8
Please refer to the appendix for description and benefits of the top
product ideasProduct ideas for consideration
Product ideas for consideration
These are our second most favourite ideas and we would like to understand what you think.
CONSUMER BUSINESS NETWORKS
Bandwidth on
demand
Handover
Speed story utilisation
reporting
WiFi remote
access Power over
Ethernet
Multiple primary
offers on ONT
Premium fibre
installation
Business ONTs
WPON
13
Please refer to the appendix for description and benefits of the product
ideas for considerationShare your feedback
What are your options?
• If you are someone that would like to read,
digest, discuss internally and email us your
thoughts then online form is designed for you
• If you prefer to discuss with us to ask
questions, go through ideas in a workshop
1 3 style, then get in touch with your account
team to organise this
• Review this pack Provide feedback via • If it is a combination of bit of both,
• Read our consultation online form or/& request we welcome this option too.
paper for more for a catch up with our
While providing feedback, we recommend
information account & product team
you follow the rating mechanism we have
2 developed on our consultation form to help
us to understand your priorities in a
Discuss with your teams consistent manner.
what new or enhanced At the end of this consultation process, we
products & services would would like to agree with you on a robust
make the biggest difference and prioritised future products roadmap.
to your performance
17Consultation timeline
2019 CONSULTATION
JA N FEB MAR APR MAY JUN JUL AU G SEP OCT N OV DEC
PHASE 1 PHASE 2
1. 2. 3. 4. 0. 1. 2. 3. 4.
Products consultation & Feedback open for RSPs Consolidate FY20 Internal planning on ideas for Feedback open Repeat step FY21 Roadmap
Consultation &
context paper released feedback Roadmap the next round for RSPs published to the
1) Online submission context paper
published to industry
Prioritise ideas released 1) Online
2) Workshop meeting where the industry
based on submission
28 feasible
February feedback. 2) Face to face
Share feedback 1st week meetings where
analysis with of June
feasible
Dialogue RSPs
events Internal approvals
Get ready to Dialogue
publish roadmap events
Mid
15 April End of
March
May
WHAT’S HAPPENING?
• Process repeats annually, tied in with capital cycles.
• Quarterly updates to show what we have delivered and what’s coming.
• Dialogue events provide opportunity to share information both ways.
• The proposed timeline is an indication only at this point in time.
18Appendix
Top product ideas CONSUMER BUSINESS
10GPON Open access Real time Flexible
Launch gateway activation Broadband
DESCRIPTION DESCRIPTION DESCRIPTION DESCRIPTION
Launch of high speed broadband Activate ONT open access gateway Allow end customer to select a service A customer should be able to choose
to consumers & businesses. function and provide Service Providers provider on a website where there is when they can activate broadband at
with remote management access to already a fibre intact connection and a time i.e. the customer only need to
configure and manage it as an RGW. get connected quickly in mins, rather access a Service Provider activation
This is a dependency for home WiFi. than hours. website where they can buy x days
broadband at a time. Useful in
baches/holiday areas.
BENEFITS BENEFITS BENEFITS BENEFITS
Can offer very high speed broadband Reduced CAPEX and OPEX by Make it easy to get broadband if Customers don’t have to pay for
service for technology early adopters removing the two-device model. they are moving into a premises has broadband all year around when they
or bandwidth-hungry customers. Simpler installation with less points previously had fibre installed. only need it for short periods, such as
of failure or integration issues. holiday homes.
14Top product ideas BUSINESS
Small
Business Fibre 10G Bitstream 4 LAN as a service
DESCRIPTION DESCRIPTION DESCRIPTION
Launch of a Bitstream 2 plan with a 10Gbps access for bitstream Extend high speed fibre
superior assure experience that can 4, supporting up to 10Gbps connectivity directly to individual
be applied to entry level business high or low bandwidth. CPE. Creates very flexible LAN
fibre services. and WANs without the need for
local active infrastructure and
associated support.
BENEFITS BENEFITS BENEFITS
Allows customers to get a service Ability to offer fast high quality Reduced infrastructure costs.
that meets their operational business service. High speed, high Creates the ability to create highly
requirements without having to buy performing WAN connections that flexible cloud-based local and
a premium service that may be over- meet current and future needs. wide area network solutions that
engineered for their needs. can be reconfigured to meet
fluctuating business demand.
15Top product ideas NETWORK
Backhaul Mobile Handover
improvements fronthaul diversity
DESCRIPTION DESCRIPTION DESCRIPTION
Reduced infrastructure costs. An optimised fibre backhaul Use multi chassis-LAG to allow
Creates the ability to create highly service for 5G access points. handovers to be split across exchanges.
flexible cloud-based local and wide
area network solutions that can be
reconfigured to meet fluctuating
business demand.
BENEFITS BENEFITS BENEFITS
Economical and fit-for-purpose Cost effective backhaul for 5G Service continuity during upgrades, brand
infrastructure to adapt to their networks. Wider 5G coverage protection for failure scenarios. More
business needs. to complement fibre. reliable service with less risk of outages.
16Product ideas for consideration CONSUMER BUSINESS
Bandwidth on Multiple primary
WPON
demand offers on ONT
DESCRIPTION DESCRIPTION DESCRIPTION
Ability to dynamically change Remove constraint on multiple It is a wireless technology that
service bandwidth in near-real- primary offers on same ONT. uses the 802.11ad standard.
time using API calls with no service
disruption. More speed options for
Bitstream 2/3/3a.
BENEFITS BENEFITS BENEFITS
You can choose bandwidth you want Allows new service to be stood up and Potential to solve the challenge
to offer, rather than one size fits all. tested before old service is removed. of connecting customers in multi
Customers get the bandwidth they Can retain multiple services where needed. dwelling units, right of way and
normally require, but can boost Simplifies network configuration by business parks more easily.
it higher if they need to, without reusing existing BNG configurations. Much
disrupting their experience. better experience and service continuity
when upgrading service or changing
service provider. Avoids unnecessary ONT
installations or service interruptions. 17Product ideas for consideration CONSUMER
Premium
Speed story fibre
installation
DESCRIPTION DESCRIPTION
Web, video and written collateral Allow fibre installation outside
and supporting information to of the typical hours.
guide customer conversations
around speed.
BENEFITS BENEFITS
Allows you to manage end user Customers will choose at their
expectations and discourage churn. convenience when they need to
Enables end customers to have be home to get connected to fibre.
the right expectations and to make
informed choices about speed.
18Product ideas for consideration BUSINESS NETWORK
Handover
Power over
WiFi remote access Business ONTs utilisation
Ethernet
reporting
DESCRIPTION DESCRIPTION DESCRIPTION DESCRIPTION
Distributed WiFi subscriber service Business ONTs with different numbers Utilise ONTs capable of providing Provide handover utilisation reports
allows multiple RSPs to offer a WiFi of ports and business features, such as power over Ethernet, primarily for that predict when handovers will
service over a shared WiFi access power over Ethernet UNIs. supporting WiFi access points for congest, based on our congestion
with 802.1x authorisation. business. free network policy.
BENEFITS BENEFITS BENEFITS BENEFITS
Provide secure access from any Ability to offer differentiated services Simplifies premises wiring for business Ensure customer experience isn’t
Chorus WiFi access to cloud to business customers, including data WiFi access points for business accidentally degraded. Congestion
infrastructure. Extend WAN centres and smart locations. More customers by avoiding separate power. free broadband experience.
solutions to employee homes. choice and solutions tailored to meet Improves business WiFi.
their business needs.
19You can also read
