Project Ireland 2040 - transforming transport and mobility through technology - ESEIA Conference April 2018 - DIT

Project Ireland 2040 -
transforming transport
and mobility through
technology

                         ESEIA Conference April 2018

Technology and Mobility

Technology at the heart of all
transport mobility

Transport Planning
• Complex transport models for 5 regions
  across the state
• Automatic Vehicle location data from
  buses
• Sat-nav data

Increasing Congestion

 Using data from
   car navigation
     units, car
  journeys in the
   morning peak
  hour, averaged
     across the
    region were
 over 13% slower
  in 2016 than in
        2015

Public transport technology and
      integration developments

National public transport database has been
built
• All bus stops, rail station platform entrances, taxi
  ranks, ports, airports
National intermodal online journey planner has
been completed
• Available at www.transportforireland.ie

Real Time Passenger Information
• Powered by Automatic Vehicle Location (AVL)
  systems on the bus
• Signs in main cities and roll-out to main towns
• Real Time for all stops/stations on web, sms and
  app
                                                         4

Integrated Ticketing

• Integrated ticketing via our Leap card is live and
  successful - almost 3 million cards sold
    • Adult & Child Leap Cards
    • Student Leap Cards
    • Visitor Leap Card

• Over 70% of all trips in GDA on Leap;

• Significant growth in Cork (25% of journeys), more
  gradual growth in Galway, Limerick and Waterford;

• NFC mobile phone top-up and balance display App
  launched;

                                                       5

Project Ireland 2040

  National Development Plan 2017 - 2027
  Key Public Transport Projects

  • BusConnects €2.4bn

  • DART Expansion €2bn

  • Metrolink €3bn

BusConnects: What is it?

A Network of “Next                                               Simpler Fare     Cashless Payment
                     Complete Redesign   State-of-the-art
 Generation” Bus                                                   Structure           System
    Corridors         of Bus Network     Ticketing System

       Park & Ride
        facilities            New Bus Livery         New Bus Stops            Use of Low
                                                       + Shelters           Emission Vehicles
                                                                                                7

Leap Account Based
Ticketing
The Vision for Integrated Multi-Modal
Mobility for Ireland 2018 - 2027

Introduction

Account Based Ticketing is a method of ticketing where the proof of entitlement to
travel is held in an online central system and not on any physical card held by the
passenger.

• Central fare & revenue processing – off the PT network, after the fact

• Compliant with EMVc (Europay, Visa, MasterCard, contactless debit card payments)

• Supports multiple IDs & multiple payment methods (e.g. Apple Pay, tokens, bank
  cards)

• Enables use of Open Standards (EMV) and Scalable Technologies (Cloud)

• Logical next step for the evolution of ticketing (as evidenced internationally) as card
  centric schemes migrate to account based

• Allows unified account for Mobility offerings: PT + parking / bike hire / eTolling / car
  hire

The Concept

ABT Implementations

Notable ABT evolutions – most implementations now ABT
•   Transport for London (TfL)
     • Since 2012 London accepts EMVc as an alternative to Oyster. More than 40%
        PAYG of customers have moved from Oyster to EMVc

•   Netherlands
     • OV-Chipkaart system is being converted to accept ID cards & EMVc

•   Chicago
     • Implemented 2013, accepts a variety of cards and ID that act as tokens in
         their account based system

•   Sydney and Singapore
     • Currently trialling EMVc payments

•   New York, Budapest and Toronto
     • New York tender, Budapest & Toronto implementations underway

Leap vs ABT: Key Differences

Leap Card - Closed Loop System                    ABT - Open Loop System
Funds/Tickets have to be pre-loaded/collected     No pre-loading required (post-pay), all
onto a Leap Card before travelling                Funds/Tickets stored centrally, no collection
The card is the only travel ‘media’, everything   Multiple media can be used, nothing stored on
stored on the card                                the media
Expensive custom travel media issued by           Travel media is generic, issued by others,
Transport Authority                               customers choose
Fare calculated at the reader/gate and written    Fare calculation is done in the Back Office, later
onto the Travel Media at the time of travelling   that day, best value then applied
Fare tables required on all readers, changing     Fare tables only in Back Office, changing fares is
fares is very difficult                           much easier
Communication frequency is less important         Communication frequency is more important
Up-to-date balance & travel history only          Always up-to-date Balance & travel history in
available on card, not in back-office             Back Office
Difficult to make corrections for customers       Easier to make adjustments (e.g. following travel
                                                  disruption)

Benefits for Customers

 For Tourists
 • Easier to use PT – no need to pre-purchase tickets or Leap Cards, just use your
    bank card

 For Commuters
 • Multiple Payment Methods [EMVc, Leap, NFC on Phone, Post-Paid & Pre-Paid]
      • Pay into your account any way you like!

 • Multiple Tokens Accepted
    • Use your phone, your bank card, your Apple Watch
    • Forgot your phone, use your bank card instead!

 • Fares Aggregation
     • Single payment (charge) for all PT used in a period (day, week)
     • Best value can be achieved without pre-selection

 • Central Account:
    • Management of Travel Portfolio & Near real-time account updates

Benefits for Transport Operators

  • Fares now determined in one back-office, not at device

  • Much simpler Fare Updating processes

  • Aggregation of several multi-modal journeys into a single fare now possible

  • Vastly increased promotional opportunities and product offerings

  • Reduced driver interaction with passengers

  • Facilitates Tag On/Tag Off on bus

  • Creates environment where cash can be removed from the bus

  • Savings from reduced card issuance costs and cheaper top-up options

Benefits for the Authority

• Allows for:
   • improving the customer relationship and experience
   • Definition of smarter products
   • Heading off future threats from the ‘digital giants’ (e.g. Google-Hailo
      linkup)

• Enables move to the Cloud and away from dedicated hardware

• Can now look to include Origin & Destination information

• Easiest path to mobile ticketing (Apple Pay, Google Wallet etc.)

• ABT mitigates the requirement to charge a deposit for cards, thereby
  reducing barriers to use of PT

Future Total Mobility Solution

  Across the Country on a Single Token

  ABT will open up the opportunities for an anonymous consumer to get a LUAS or Bus
  to the city centre, take a city bike to the train station, take train to a regional city
  complete their final leg using a Go Car, including parking at the final destination all
  using a single travel token held on a choice of cards or phones.

Supporting NTA Vision

  “To provide high quality, accessible
  sustainable transport connecting
  people across Ireland”

Progress Update

•   Dedicated technical team within NTA

•   Internationally recognised expertise (UL/OTI)

•   Business Architecture, technical design and requirements all work in progress

•   Leap compatibility can now be achieved through software (V-SCIM)

•   Demo room in a dedicated area for all stakeholders

•   Procurement of mobile ticketing solution in progress

•   Outline business case being developed

•   Phased implementation proposed