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Quality of life UNDERSTANDING - THE - NCSS
UNDERSTANDING
THE
      Quality of life   OF

      SENIORS
Quality of life UNDERSTANDING - THE - NCSS
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Quality of life UNDERSTANDING - THE - NCSS
CONTENTS
                                                                                                          06                        16
                                                                                                          PRESIDENT'S               QUALITY OF LIFE
                                                                                                          FOREWORD                  STUDY ON SENIORS
                                                                                                          by Mr Hsieh Fu Hua,
                                                                                                          NCSS President            35
                                                                                                                                    THE ELDERCARE
                                                                                                          07                        SERVICE LANDSCAPE
                                                                                                          FOREWORD
                                                                                                          by Dr Gerard Ee,          36
                                                                                                          Chairman of the NCSS      WHAT CAN YOU DO?
                                                                                                          Advocacy and Research
                                                                                                          Panel                     37
                                                                                                                                    ACKNOWLEDGEMENTS
                                                                                                          08
                                                                                                          MESSAGE                   38
Copyright © 2017 by National Council of Social Service                                                    from Dr Kanwaljit Soin,   References
ISBN: [978-981-11-4230-7]                                                                                 Founding President,
                                                                                                                                    Annexes
                                                                                                          Women’s Initiative for
All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any                             39 A
                                                                                                                                        : Glossary of Quality
                                                                                                          Ageing Successfully
means, electronic or mechanical, including photocopying, recording, or by any information storage                                      of Life Domains and
                                                                                                                                       Facets
system and retrieval system, without the written permission of the copyright owners.                      09
                                                                                                          AN OVERVIEW		             40 B
                                                                                                                                        : Glossary of
Designed and Printed in Singapore by                                                                      OF ELDERCARE 		              Eldercare Services
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                                                                                                          12
Please address all queries regarding this publication to:                                                 INTRODUCTION
Advocacy and Research Team
National Council of Social Service
170 Ghim Moh Road, #01-02
Singapore 279621
Tel: 6210 2500
Fax: 6468 1012
research@ncss.gov.sg
Quality of life UNDERSTANDING - THE - NCSS
Before I became President of NCSS, I used                                                     Regardless of ability, condition or age, our lives
                                   to volunteer for a charity, handing out food                                                  are made up of many diverse facets, aspects and
                                   provisions to vulnerable families. Many recipients                                            experiences intricately woven together. Even as
                                   were kind and invited me into their homes. What                                               individuals, we are shaped by the ecosystem we
                                   struck me during these visits was the sight of                                                live in, be it the people close to us, community or
                                   stacks of unconsumed and even expired food.                                                   wider society. Hence, focusing on a few aspects
                                   They explained to me that when social service                                                 rather than the whole – the individual rather than
                                   organisations offered help, it was usually food.                                              his or her interactions with the entire ecosystem
                                                                                                                                 – prevents us from seeing meaningful linkages
                                   While well-intentioned, gifts of food address                                                 that contribute to who a person is.
                                   hunger as opposed to what keeps people hungry.
                                   That food goes uneaten and families remain                                                    With this in mind, NCSS carried out a series of
                                   vulnerable tells us that hunger is but one need                                               studies to examine the quality of life of various
                                   among many. It also reminds us that people’s real                                             vulnerable populations and seniors through
                                   needs can be very different from what we believe                                              a person-centred and holistic approach. To
                                   them to be.                                                                                   understand their aspirations, needs and well-being
                                                                                                                                 from their perspective, we adopted the World
                                   In addressing these issues, NCSS advocates                                                    Health Organisation’s framework on Quality of Life,
                                   a quality of life approach to understanding                                                   conducting surveys, interviews and discussions.
                                   needs. Areas such as psychological well-being,
                                   independence and having social support are vital                                              This is one in a series of publications that presents
                                   to living well. This entails encouraging people                                               the results of those findings to practitioners, social
                                   to express what they need, and to be active                                                   service professionals, volunteers and service users
                                   participants in addressing their own needs.                                                   for their application. Each contains rich information
                                                                                                                                 that can be used to guide social service providers,

PRESIDENT'S                                                                                  FOREWORD
                                   The Quality of Life Study has shed valuable                                                   funders and other stakeholders in the social
                                   insights on how all individuals can hold onto                                                 service ecosystem, to dive into understanding
                                   their aspirations, use their abilities and be active in
FOREWORD
                                                                                                                                 and developing solutions so as to empower service
                                   society. In supporting seniors to age in place, more      Dr Gerard Ee                        users towards achieving their fullest potential.
                                   can be done to improve their participation in sports      Chairman of the NCSS Advocacy and
Mr Hsieh Fu Hua                    and recreation. For seniors who are willing and           Research Panel                      Among numerous other applications, the insights
NCSS President                     able, we can encourage age-friendly workplaces,                                               gleaned from these findings have also contributed
                                   and create employment and volunteering                                                        towards national initiatives such as the Enabling
                                   opportunities tapping their strengths.                                                        Masterplan 3, the nation’s disability blueprint,
                                                                                             "Regardless of ability,             as well as the Social Service Sector Strategic
"That food goes uneaten and        Ultimately, it is my hope that every contributor to       condition or age, our lives         Thrusts, a five-year strategic roadmap for the
families remain vulnerable tells   this sector can join NCSS in taking a person-first
                                                                                             are made up of many diverse         sector developed in partnership with the public,
                                   perspective, seeing individuals beyond recipients                                             private and people sectors.
us that hunger is but one need     of help alone and empowering all to live with             facets, aspects and experiences
among many."                       dignity in a caring and inclusive society.
                                                                                             intricately woven together."        I am extremely grateful to our advisors. They are
                                                                                                                                 experts in the field of statistics, clinical psychology,
                                                                                                                                 social work, disability, mental health, seniors and
                                                                                                                                 research. I am also thankful to each and every
                                                                                                                                 respondent who participated in the study, along
                                                                                                                                 with the many who helped ensure that their
                                                                                                                                 opinions were heard.

6                                                                                                                                                                                      7
AN OVERVIEW OF ELDERCARE AND AGEING

                                             Ageing, once the privilege of a few, is now the
                                             destiny of many. By 2030, Singapore is expected
                                             to become a super-aged society, with more than
                                             20% of its population over the age of 65. With the                         AN OVERVIEW OF ELDERCARE AND AGEING
                                             retirement age creeping up and the increase in
                                             ageing consumers, the silver age has already arrived
                                             in more ways than one.                                                                             Demographics and Key Trends1

                                             It is therefore timely to re-examine our attitudes
                                             towards ageing. For example, we should do away           The population is ageing rapidly.
                                             with the assumption that being old is not to be
                                             young or vice versa, as the distinction between
                                             what is ‘old’ – slow, unproductive, uninteresting –
                                             and ‘young’ – fast, efficient, innovative – is a false
                                             one that underlies what we know as ageism.
                                             Chronological age does not equate to function
                                             or cognition, and it is no proxy for capability.
                                             Many older persons are just as active as their
                                             younger counterparts, notwithstanding that the
                                             functional limitations of ageing can be mitigated
                                             with changes in one’s behaviour and environment,
                                             or through medical technologies.
                                                                                                                         1970                                                 2015                                                 2030
                                             Instead of allowing these and other misconceptions                         1 in 31                                               1 in 8                                               1 in 4
                                             of ageing to persist, we should work towards a
                                             strengths-based approach, one that recognises,
                                             affirms and prioritises the positive aspects of                                                           Singaporeans are 65 or older

MESSAGE                                      growing old. This means appreciating that ageing
                                             is a multi-faceted phenomenon and that seniors
                                             are diverse – like all seniors in some aspects, like
Dr Kanwaljit Soin                            some seniors in a few aspects and yet, like no other.    People are living longer, and staying healthy for longer.
Founding President,
Women’s Initiative for Ageing Successfully   The Quality of Life Study represents a step forward
                                             in this direction. Gathering the views of seniors
                                             themselves, it provides a holistic profile of their
                                             needs, venturing into areas not often discussed                                     Average                                                                            Average
"Chronological age does                      such as how ageing affects females more than                                        Life Expectancy                                                                    Healthy Years
not equate to function or                    males, or how seniors lack intimate bonds, whether
                                             with family or friends. These and other needs, need
cognition, and it is no proxy                to be told.                                                                          2004                         2010                                                     2004                  2010
for capability."                                                                                                                  79.6 yrs                     81.7 yrs                                                 72.1 yrs              75.5 yrs
                                             With more knowledge and understanding,
                                             Singapore will hopefully become a more gracious
                                             country for one to spend one’s later years in a secure
                                             and sustainable society that is amenable to older
                                             workers, recognises them for their contributions
                                             and values them for their experience. If one thinks
                                             about it, we would also be destigmatising our older
                                             selves, paving the way for a life that is as young and   1 Sources: Department of Statistics, Institute of Mental Health, Ministry of Health (Disease Control Division).
                                             exciting, as it is old and wise.
8                                                                                                                                                                                                                                                        9
AN OVERVIEW OF ELDERCARE AND AGEING                                                                                                                                                                                           AN OVERVIEW OF ELDERCARE AND AGEING

                                                                           There will be                                                                                Dementia                                          Frailty
                                                                           900,000                                                                                             affects

                                                                           seniors by 2030,
                                                                           about double the current number of 440,000.

                                                                                                                                                                  1 in 10                 1 in 2                Feeling at least three out of five
                                                                                                                                                                                                                symptoms (weakness, slowness,
                                                                                                                                                                of those who are           of those             exhaustion, low physical activity
As time goes on,                                                                        Resident Old-Age Support Ratio                                           60 and above            85 and above
                                                                                   (Number of working Singaporeans per senior)                                                                                 or unintentional weight loss), is at
there will be fewer                                                                                                                                         The number of persons with dementia is expected     nearly 6% among those aged 60
                                                            16
Singaporeans                                                                                                                                                to more than double to 103,000 by 2030.                     years and older.2
                                                                    13.5
of working age                                              14
to support our                                                                 11.3
elderly.                                                    12                            10.5
                                                                                                      9.0
                                                                                                                                                             Sensory Impairment
                                                            10
                                                                                                                 7.4
                                                             8
                                                                                                                            6.0
                                                                                                                                        5.7        5.4
                                                             6

                                                             4

                                                             2
                                                                                                                                                            Visual impairment             Hearing
                                                             0
                                                                   1970       1980        1990       2000       2010        2014       2015       2016
                                                                                                                                                               affects nearly        impairment affects          Social Isolation
                                                                                                                                                             1 in 5 who are 60         23% of those           is expected to increase among seniors,
                                                                                                                                                                and above3            60-69 years old4            from 35,000 to 83,000 by 2030.5

2V  aingankar et al. (2016). Prevalence of Frailty and its Association with Sociodemographic and Clinical Characteristics, and Resource Utilization in a
   Population of Singaporean Older Adults.
3 Ho, T., Law, N. M., Goh, L. G., & Yoong, T. (1997). Eye Diseases in the Elderly in Singapore.
4 Definition taken in accordance with the National Health Survey 2010 – at least 3 frequencies out of 4 affected (500 Hz, 1000 Hz, 2000 Hz and 4000 Hz)
   at 40 dB in at least 1 ear.
5 Tan, T. (2014, 2 Mar). More Singaporeans Living Alone; Trend Seen Rising.

10                                                                                                                                                                                                                                                            11
Introduction
Singapore’s ageing population has led to more conversations about
what it means to age successfully. While living longer often brings
to mind challenges to physical health, it is important to realise that
seniors have other needs that are also associated with the ageing
process, in areas such as social belonging, intimate bonds with family
and friends as well as a sense of autonomous living.

To this end, the (NCSS) supports a person-centred and ecosystem
approach towards helping individuals achieve quality of life. This
is also the value which underlies the Social Service Sector Strategic
Thrusts (2017-2021), a 5-year roadmap for the social service sector.6

        Person-Centred
        A person-centred approach operates on the belief that an
        individual has the capacity to understand, articulate and work
        through problems as well as making decisions on how to
        overcome them.7

        Ecosystem
        Addressing individuals holistically also means seeing them as
        connected to different contexts that mutually influence each
        other, and which impacts every aspect of an individual’s life —
        an ecosystem8 comprising caregivers and family, community
        and wider society. In practice, this means that understanding
        the needs of seniors necessitates taking into account their
        interactions with the ecosystem, to work towards a more
        holistic understanding and solution creation.

        Quality of Life
        Taking a multi-faceted approach to individual well-being, a
        key goal is to ensure that individuals’ quality of life is optimised
        in the form of a core set of diverse, essential needs to be met.
        These needs are evaluated from the individuals’ own point of
        view, which gives credence to people's own awareness of what
        they need. This is important because researchers agree that the
        assessment of quality of life is subjective9, and that individuals
        perceive needs and give importance to them in different ways.

6 T he Social Service Sector Strategic Thrusts document may be found on NCSS’ website at http://
   www.ncss.gov.sg/4ST.
7 The term “person-centred” was first introduced by the psychologist Carl Rogers in the 1940s.
   Further information about the person-centred approach can be found at http://adpca.org/
   content/history-0.
8 Bronfenbrenner, U. (1986). Ecology of the Family as a Context for Human Development: Research
   Perspectives.
9 Blatt, B. (1987). The Conquest of Mental Retardation; Taylor, S. & Racino, A. (1991). Community
   Living: Lessons For Today.

12                                                                                                   13
Domains
                                                          facets
The (WHO) defines Quality of Life
                                       Physical
as such10:                                                1 Pain and Discomfort      2 Energy and Fatigue                           3 Sleep and Rest

                                       Level of
        An individual’s                Independence       1 Mobility                 2 ACTIVITIES OF                        3 DEPENDENCE ON MEDICAL                                       4 WORK CAPACITY
                                                                                       DAILY LIVING                             TREATMENT / MEDICATION
    perception of their
  position in life in the              Social
 context of the culture                Relationships      1 PERSONAL RELATIONSHIPS   2 SOCIAL SUPPORT                               3 SEXUAL ACTIVITY

  and value systems in
   which they live and                 Environment
    in relation to their                                  1 SAFETY AND SECURITY      2 HOME ENVIRONMENT                        3 FINANCIAL ADEQUACY                            4 HEALTH AND SOCIAL CARE

   goals, expectations,                                   5 OPPORTUNITIES            6 RECREATION                              7 PHYSICAL                                      8 TRANSPORT
        standards and                                       TO ACQUIRE NEW             AND LEISURE                                 ENVIRONMENT
                                                            INFORMATION AND SKILLS
           concerns.
                                       Psychological
It conceptualises Quality of Life                         1 POSITIVE FEELINGS        2 THINKING, LEARNING,                     3 SELF-ESTEEM                     4 BODY                            5 NEGATIVE
in six constituent domains, sub-
                                                                                       MEMORY AND                                                                    IMAGE AND                         FEELINGS
divided into 24 facets. More details
                                                                                       CONCENTRATION                                                                 APPEARANCE
on the domains and facets may be
found in Annex A.
                                       Personal Beliefs
                                                          1 PERSONAL BELIEFS,
                                                            SPIRITUALITY/ RELIGION

                                                                                      With this in mind, NCSS conducted the Quality                              The results from this inaugural study also serve as
                                                                                      of Life Study on Seniors, a nationwide survey                              a baseline for future comparison, allowing changes
                                                                                      which sought to identify what areas they felt                              in quality of life to be tracked over time. This will
                                                                                      contributed most to their well-being and could                             strengthen the social service sector’s ability to
                                                                                      be improved upon.                                                          assess the impact of our schemes, initiatives,
                                                                                                                                                                 services and programmes, and identify trends for
                                                                                      These findings support existing knowledge and                              future needs and gaps.
                                                                                      feedback, and help NCSS represent the views of
                                                                                      seniors. NCSS will also reference them for deeper
                                                                                      solutioning, research, service planning efforts, public
                                                                                      education and policy recommendations.

                                                                                      10 W
                                                                                          orld Health Organization. (1993). Study Protocol for the World Health Organization Project to Develop a Quality of Life Assessment Instrument
                                                                                         (WHOQOL).

14                                                                                                                                                                                                                                   15
STUDIES                                                                                                                                                                                                                                                                STUDIES

                          QUALITY OF LIFE STUDY ON SENIORS
Research Objectives                                        Respondent Breakdown by Gender                                                                                     CHRONIC DISEASE
                                                                                                                                                                              Chronic disease such as heart disease, diabetes, stroke,
 • To understand the needs of pre-seniors (50-64                 Male                           Female                                                                        and asthma affects nearly 6 in 10 aged 50 and above.
   years old)11 and seniors (65 years and above),                47%                            53%
   across six domains of quality of life12:

                             Physical                                                                                                    Respondents Who Have Used or Are Currently Accessing Services^
                   l                      Ind
                                            Le pend                                                                             Counselling and Case Management
          Beli ona

                                                                                                                                                                                                                                                                313
                                              vel ence
                                              e
              efs
          Pers

                               6
                                                 of
                                                                                                                                      Employment-Related Services
                            domains                                                                                                                                                                                              190
                           of quality                                                                                            (e.g. skills upgrading, job support)
           Psych

                             of life
                                                 ships
                                              ion l
                                           lat Socia

                                                                                                                                                        Support Groups                                                        181
                olo

                   al
                    gic

                                                Re
                            Environment
                                                                                                                                             Financial Assistance                                                            174
                                                                                                                        (e.g. public assistance, grants, ComCare)
 • To obtain a quantitative baseline for the
   quality of life of pre-seniors and seniors                                                                                                                  Helplines                            72
 • To surface priority areas for action                  RESPONDENT BREAKDOWN BY HOUSING TYPE
                                                            1-2 Room    3 Room         4 Room        5 Room/                                     Befriending Services                          37
                                                            7.1%        25.2%          31.7%         Executive/
Method                                                                                               Others
This study was carried out in two stages, comprising                                                                                                  Assistive Devices                   24
                                                                                                     28.8%
a survey as well as post-survey focus group
                                                                                                     Private                                         Community Home                      18
discussions.
                                                                                                     Apartment/
                                                                                                     Condominium
Quantitative Survey                                                                                                                             Senior Activity Centre                14
                                                                                                     7.1%
Survey participants aged 50 and above were
obtained through random sampling from the                                                                                                      Social Day Care Centre/
                                                                                                                                                   Senior Care Centre                13
Department of Statistic’s database of households
with at least 1 person aged 50 and above. The survey
was administered face-to-face, and respondents                                                                                                Hospice Home/Day Care                  10
had to complete it by themselves as far as possible
(with clarifications where necessary). The final                                                                                          Active Ageing Programmes                   7
sample comprised 1000 responses.13
                                                                                                                                       Other Senior-Specific Services                5
COMPARISON TO THE GENERAL POPULATION                     Respondent Breakdown by Education
As a basis for comparison, NCSS also obtained a          None           Primary         Secondary        Institute of                                         Home Care             4
representative sample (n = 942) of the general           7%             School          School           Technical
population through the Department of Statistics14                                                                                                                            0             50        100         150          200         250          300         350
                                                                        33.7%           33.2%            Education      ^
                                                                                                                             espondents were allowed to indicate their
                                                                                                                            R
as well.                                                                                                 1.9%               attendance of more than one service                           Number of Respondents

                                                         Polytechnic    Junior          University       Others         11    T his group was surveyed for the purposes of understanding needs upstream, towards ideating preventive modes of intervention.
                                                         6.9%           College/Pre-    Degree           0.7%           12      More details on the domains, and facets under each domain, in Annex A.
                                                                                                                        13     Comprises only those living in the community, without dementia. Number of people approached: 1410, Response Rate = 71%.
                                                                        University      Holders                         14   Responses from the general population sample who indicated that they had mental health conditions or disabilities were removed so that the general
                                                                        5.2%            11.4%                                 population sample could be used as a control group for comparison with the other target groups. 2,000 households surveyed. Response rate: 50%.

16                                                                                                                                                                                                                                                                           17
STUDIES                                                                                                                                                                                                                                                                                               STUDIES

In this survey, three World Health Organisation Quality of Life (WHOQOL) instruments were used. Further                           Key Findings
questions were asked on their satisfaction of services accessed, the types of services they require as well as                   Our analyses showed meaningful differences in quality of life between pre-seniors and seniors. As one
the Quality of Life domain(s) in which they desired the most improvement. All questions were translated                          key theme of this study was the effect of ageing on quality of life, the original sample (n = 1000, aged 50
into Chinese, Malay or Tamil where necessary.                                                                                    and above) is henceforth split and referred to in two groups in this section:

          Quality of Life                        WHOQOL-BREF15                                                                             • Pre-Seniors, aged 50-64 (n = 666)
                                                 This is a 26-item scale that asks respondents to rate their perceived                     • Seniors, aged 65 and above (n= 334)16
             WHOQOL-BREF                         state of well-being in the last two weeks. Questions are answered on
                                                 a five-point scale, and comprise:                                               Towards applying the findings in a more direct manner, idea and innovations (in Singapore or from overseas)
                                                                                                                                 are presented that adopt a person-centred and ecosystem approach in improving the lives of seniors.
                                                   • 24 questions that corresponded with the 24 facets of Quality of Life
     Specific to Seniors                           • Two questions regarding their perception of life and health overall         This section is not meant to be prescriptive, but to highlight both existing and innovative models to
                                                                                                                                 inspire more solutions that are ground-up and suited to the community’s needs.
                                                 In addition to the sample of seniors, the WHOQOL-BREF was
                                                 administered to the general population sample as well.                                                 Finding #1
                          Items on
     WHOQOL-OLD          Activities of
                                                 WHOQOL-OLD                                                                      The highest scoring quality of life domains for Pre-Seniors was level of independence. Seniors scored
                         Daily Living            This is a 24-item, add-on module of WHOQOL-BREF that measures                   highest in the physical domain.
                                                 six areas important to seniors — Autonomy, Death and Dying,
                                                 Intimacy, Past, Present & Future Activities, Sensory Abilities, and             However, both groups experienced a lower quality of life than the general population.
                                                 Social Participation. Questions are answered on a five-point scale,
         Other Areas                             which include:                                                                  At the domain level^, the scores for personal beliefs were the lowest.                                                                       General Population (18-49)
       Surveyed by NCSS
                                                                                                                                                                                                                                                                              Pre-Seniors (50-64)
                                                  Domain                Areas Covered                                                                  100                                              Quality of Life Score by Domain                                       Seniors (≥ 65)
                                                  Autonomy             Being able to live autonomously and to
                                                                       make own decisions                                                              90    69.0
                                                                                                                                                                                   75.9
       1. Demographics                                                                                                                                                                                  70.2                                                                                 70.3
                                                                                                                                                                                          71.8**                                           65.7**   69.8
                                                  Death and Dying      Concerns, worries, and fears about death                                        80           67.5                                                       69.0
       2. D esired Areas of                                                                                                                                                                                   68.2   *
                                                                                                                                                                                                                                                        67.0**        67.6                          67.1**
                                                                       and dying                                                                                           66.6*               66.3**                 65.3            65.4**                                 62.5
                                                                                                                                                                                                                                                                                **
           Improvements                                                                                                                                                                                                   **
                                                                                                                                                                                                                                                             65.3**                                      65.0**
                                                  Intimacy             Being able to have personal and intimate                                         70                                                                                                                          60.9**
       3. P
           erception of Health                                        relationships

                                                                                                                               Quality of Life Score
          Status and Health                                                                                                                            60
                                                  Past, Present and    Satisfaction about achievements in life and
          Conditions
                                                  Future Activities    at things to look forward to
       4. Service-Related                                                                                                                             50
                                                  Sensory Abilities    Assesses sensory functioning and the
           Questions                                                   impact of loss of sensory abilities on quality                                  40
                                                                       of life
                                                  Social Participation Participation in activities of daily living,                                    30
                                                                       especially in the community
                                                                                                                                                       20
Focus Group Discussions
                                                                                                                                                        10
To derive deeper insights into the survey findings, focus group discussions were carried out with
practitioners and leaders of organisations working to serve seniors.                                                                                    0
                                                                                                                                                               Physical               Level of               Social            Environment          Psychological       Personal             Overall QOL
The discussions included open conversations on participants’ understanding and views on the needs of                                                                               Independence          Relationships                                                   Beliefs
and challenges faced by seniors, as well as strategies in moving forward.
                                                                                                                                   * p
STUDIES                                                                                                                                                                                                                                                                STUDIES

At the facet level^, Pre-Seniors and Seniors scored lowest in areas such as recreation and leisure, financial                                                                                         Idea: Adopt a
adequacy as well as positive feelings.                                                                                                                                                                holistic approach
                                                                                                                                                                                                      to understanding          Ageing gracefully is not just a matter of
The highest scores were in physical environment, mobility and negative feelings17.                                                                                                                    Pre-Seniors’ and          biophysical health, but should also
                                                                                                                                                                                                      Seniors’ needs.           be about bolstering psychological,
For more information on the Quality of Life domains/facets, please refer to Annex A.
^
                                                                                                                                                                                                                                emotional and community support
                                                                                                                                                                                                                        and resources. In particular, expanding and
                                                               Quality of Life Score by Facet                                                                                                                           diversifying community partnerships is
                                                           (Pre-Seniors and Seniors Combined)                                                                                                                           becoming increasingly important so as to
                                                         Physical Environment                                                                 73.6                                                                      enable residents to age in place. A holistic
                                                                       Mobility                                                               73.4
                                                                                                                                                       Top 5
                                                                                                                                                                                                                        approach to needs should also take a person-
                                                             Negative Feelings                                                               72.6                                                                       centred viewpoint, prioritising not only
                                                                                                                                                       facets
                                                       Personal Relationships                                                                72.4
                                                                   Self-Esteem                                                              72.1                                                                        self-reported needs but also Pre-Seniors’
                                                          Pain and Discomfort                                                                72.0                                                                       and Seniors’ own potential in meeting them.
                                                                      Transport                                                             71.3
                                                      Activities of Daily Living                                                            70.4
                                                       Health and Social Care                                                             70.1
          WHOQOL-BREF Facets

                                                           Safety and Security                                                            68.7
                                    Dependence on Medication or Treatments                                                               67.6
                                                                                                                                                                     The Tsao Foundation is distinctive for its               The Pioneer Generation Office (PGO) was
                                                                 Work Capacity
                                                 Body Image and Appearance
                                                                Sexual Activity
                                                           Home Environment
                                                                                                                                         67.1
                                                                                                                                        66.5
                                                                                                                                        65.8
                                                                                                                                       65.5
                                                                                                                                                                1    person-centred, integrated bio-psycho-social
                                                                                                                                                                     approach to promoting health and wellbeing
                                                                                                                                                                                                                        2     set up by the government in 2014 to reach
                                                                                                                                                                                                                              out to Pioneers and explain to them the
                                                           Energy and Fatigue                                                          65.1                     over the life-course, which it delivers through         benefits of the Pioneer Generation Package
                                                                Social Support                                                        64.9                      team-managed, interdisciplinary community               (PGP). To do so, PGO kickstarted the Pioneer
                                                                Sleep and Rest                                                       64.2                       care initiatives.                                       Generation Ambassadors Programme, which
                               Opportunities to Acquire Information and Skills                                                       63.0                                                                               mobilised volunteers, also known as Pioneer
                               Thinking, Learning, Memory and Concentration                                                          62.0
                                                               Personal Beliefs                                                     62.0                        Its Hua Mei Centre for Successful Ageing                Generation (PG) Ambassadors, to thank, assure
                                                              Positive Feelings                                                    59.5       Bottom 5          serves as a one-stop centre of pioneering               and honour Singapore’s Pioneers through face-
                                                                                                                                              facets
                                                           Financial Adequacy                                                    57.0                           healthcare services for community-dwelling              to-face, personalised outreach.
                                                       Recreation and Leisure                                                 54.0
                                                                                                                                                                adults, from the age of 40 to the end of life. The
                                                                                   0     20      30        40      50   60      70       80
                                                                                                                                                                Foundation also spearheads the Community for            Since July 2016, this outreach has been extended
                                                                                   Quality of Life Score                                                        Successful Ageing (ComSA), a transformative,            to all citizens aged 65 and above. During the
                                                                                                                                                                ground-up, community-wide approach to                   visits, PG Ambassadors explain complex policies
                                     PRE-SENIORS                                                                                SENIORS                         enable health, lifelong learning and continuous         to seniors, connect them to activities and services
                                  (50 to 64 years old)                                                                       (65 and above)                     participation in civic society. It is currently being   in the community and where needed, help
                                                                                                                                                                developed in Whampoa with a multi-sectoral              them apply for assistance. To date, 7 out of 10
                                                                                                                                                                network of partners.                                    Singaporean seniors above 65 years old have
          Top 3 Facets (Best to Least Best)                                                                     Top 3 Facets (Best to Least Best)
                                                                                                                                                                                                                        been engaged at least once by PG Ambassadors.
          • Mobility                                                                                            • Physical Environment
                                                                                                                                                                The Foundation is also developing a signature
          • Physical Environment                                                                                • Transport
                                                                                                                                                                series of practitioner-to-practitioner training         Apart from this, the wider programme also
          • Self-Esteem                                                                                         • Negative Feelings
                                                                                                                                                                courses to build capacity in community-based            provides volunteering opportunities for
                                                                                                                                                                aged care, breaking new ground in professional          seniors, with the objective of foster a caring and
          Bottom 3 Facets (Worst to Least Worst)                                                                Bottom 3 Facets (Worst to Least Worst)
                                                                                                                                                                training in gerontological nursing as well as           compassionate society. PGO continues to serve
          • O pportunities for Recreation                                                                      • O pportunities for Recreation
                                                                                                                                                                gerontological counselling.                             as a community based organisation, overseeing
             and Leisure                                                                                           and Leisure
                                                                                                                                                                                                                        senior engagement and partnering government
          • Positive Feelings                                                                                   • T hinking, Learning, Memory
                                                                                                                                                                For more information, visit                             agencies and community stakeholders to help
          • Personal Beliefs                                                                                       and Concentration
                                                                                                                                                                http://tsaofoundation.org.                              seniors age gracefully. For more information,
                                                                                                                • Positive Feelings
                                                                                                                                                                                                                        interested parties may contact PGO at
                                                                                                                                                                                                                        info@pgo.gov.sg.

17 A high score indicates that individuals do not experience a high level of negative feelings.

20                                                                                                                                                                                                                                                                            21
STUDIES                                                                                                                                                                                                                         STUDIES

      Finding #2                                                                                                Finding #3

Quality of Life was even lower for both groups, if either had complex needs (i.e. having a disability      There were no significant differences in quality of life between males and females.
or a mental health issue).
                                                                                                           Within each group, however, both reported lower quality of life with increasing age.
                            Quality of Life Score by Presence of Complex Needs
                                                       100                                                 In particular, for females, Senior females experienced significantly lower quality of life in their level of
                                                                    **                 **
                                                       90                                                  independence as well as physical and psychological well-being, compared to Pre-Senior females.

                                                       80                67.8               66.8                                                                     Quality of Life Score by Gender
                                                             60.5               59.5
                                                        70                                                                                                     100                                *
                               Quality of Life Score

                                                       60                                                                                                      90
                                                       50                                                                                                            66.3      65.0        67.8       65.0
                                                                                                                                                               80
                                                       40                                                                                                       70
       Complex Needs

                                                                                                                                       Quality of Life Score
                                                       30                                                                                                      60
       No Complex Needs
                                                       20                                                                                                      50
**p < 0.01
                                                        10                                                                                                     40
                                                        0                                                                                                      30
                                                              Pre-Seniors          Seniors
     Idea: Strengthen                                                                                                                                          20
     and improve access                                                                                          Pre-Seniors
                                                                                                                                                                10
     to mental health
     and disability                                                                                              Seniors                                        0
     support systems.         Staying physically fit and psychologically well are important for people     *p < 0.05                                                        Male              Female
                              to age well and guard against disability and mental health issues.
                       Hence, upstream interventions and access to mental health and disability
                       support are crucial.                                                                                                                                            A non-profit organisation dedicated to
                                                                                                             Idea: Support females in the ageing process,
                                                                                                             particularly in maintaining their sense                                   promoting successful ageing among women,
                       Improving and increasing outreach are imperative as well, particularly to seniors                                                                               the Society for Women’s Initiative for Ageing
                                                                                                             of independence as well as physical and
                       who may not be aware of programmes nor know how to access them such as                                                                                          Successfully (WINGS) runs the flagship CoreAct
                                                                                                             psychological well-being.
                       those living alone, are not ambulant, or who are single, divorced or widowed.                                                                                   programmes, a series of three subsidised
                                                                                                                                                                                       and interactive ageing preparation courses
                                                                                                                                                                                       designed to help ageing women in the areas
                                                                                                                                                                                       of financial education and decision-making
  Changi General Hospital’s Community Psychogeriatric Programme aims to improve the mental                                                                                             (MoneyAct), preventive health and holistic
  health of seniors aged 65 and above in the Eastern region of Singapore. It engages in partnerships                                                                                   well-being (HealthAct) as well as happiness
  with eldercare agencies and General Practitioners. A multi-disciplinary team including medical social                                                                                and self-esteem (HappinessAct).
  workers, nurses, physiotherapists and geriatric psychiatrists, conducts:
                                                                                                                                                                                       More information can be found on WINGS’
  • Training, consultation and support for eldercare agencies and family practitioners                                                                                                 website at www.wings.sg/what-we-do
  • On-site mental health assessments, psychosocial interventions and functional rehabilitation

  Similar initiatives include the National University Hospital’s G-RACE Community Partnership (Western
  region) as well as the Institute of Mental Health’s APCATS service (Central region).

22                                                                                                                                                                                                                                  23
STUDIES                                                                                                                                                                                                                                                               STUDIES

                        Finding #4                                                                                                        Finding #5

   Pre-Seniors and Seniors wanted to see improvements in their physical and psychological well-being as                              Seniors scored lower than Pre-Seniors in intimacy (feeling and having opportunities for love and
   well as their level of independence.                                                                                              companionship) and coming to terms with sensory decline in their lives.

                        75                                                           Level of            Pre-Seniors       Seniors
                                                                                  Independence                                       Pre-Seniors scored lower than Seniors in the domain of death and dying.
                                                                                      71.6
                                                                     Social                                                                                                                               WHOQOL-OLD Score by Area
                                                     Social                                                                                                             100
                                                                 Relationships                                                                                                                        *
                                                 Relationships      68.2                                                  Physical                                                                                                                    *
Quality of Life Score

                        70                                                                            Psychological                                                         90
                                                     67.0                                                                   67.6                                                                          77.4
                                                                                                          67.0                                                                                                          *                      74.0
                                                                                                                                                                            80                                                                        70.5
                                                                                                                                                                                               67.6
                           Personal                                                                                                                                              64.3                            64.0              62.6 62.2
                                                                                                                                                                            70          63.1                                                                 61.9 62.5

                                                                                                                                                         WHOQOL-OLD Score
                                                                                                                                                                                                                            59.9
                        65 Beliefs                                                    66.0                                 66.0
                               62.5                                                                                                                                         60
                                                    65.4            65.0           Psychological         65.0             Physical
                                                 Environment     Environment                             Level of                                                           50
                                   61.0                                                               Independence
                        60    Personal Beliefs                                                                                             Pre-Seniors                      40
                                                                                                                                                                            30
                                                                                                                                           Seniors
                             Smallest desired improvement                                          Greatest desired improvement                                             20
                                                                                                                                     *p < 0.05
                                                                                                                                                                            10

                   Idea: Encourage                                                                                                                                           0
                                                                                                                                                                                 Autonomy      Death &           Intimacy* Past Present Sensory     Social
                   independence and                                                                                                                                                             Dying                        & Future Abilities* Participation
                   self-reliance.
                                                   Focus groups discussions revealed that the stereotypical view that society                                                                                      WHOQOL-OLD Areas
                                                                                                                                       Idea: Improve
                                                   has of a senior is someone who is retired and wants to relax and enjoy
                                                                                                                                       Seniors’ feelings
                                          life. However, this image fails to incorporate various anxieties of ageing, be it
                                                                                                                                       of love and
                                          retirement or potential loss of income, deteriorations in health, and fears over
                                                                                                                                       companionship
                                          loss of one’s independence.
                                                                                                                                       as well as their
                                                                                                                                       ability to cope
                                                                                                                                                                                 While attempts to improve marital and family bonds might work,
                                                                                                                                       with sensory loss.
                                                                                                                                                                                 community activities can also be helpful, especially those that celebrate
                  The Marine Parade Town Council’s Town Audits involves identifying physical defects and hazards                                                                 seniors’ bonds and relationships with loved ones.
                  in the neighbourhood that might be unsafe for older residents. Each Town Audit team comprises at
                  least 2 seniors and 3 volunteers, who walk along routes to popular spots often visited by seniors such
                  as the market, supermarket and bus stops. Teams document and identify potential physical hazards
                  along the way, which are subsequently surfaced to relevant agencies such as the Town Council, the                    In conjunction with the International Day of Older Persons, NCSS brought community, corporate
                  Land Transport Authority and the Housing Development Board.                                                          and social service organisations together in the Seniors Give Thanks! Campaign, in which seniors
                                                                                                                                       were encouraged to thank and strengthen relationships with their loved ones through simple acts
                  The audits have led to more senior-friendly features in the neighbourhood such as more benches,                      of gratitude, such as a handwritten note or meaningful gesture.
                  countdown timers for the “green man” at traffic crossings, bus service information posters in larger
                  fonts, levelled ground surfaces as well as slip-resistant drain covers.                                              More information may be found at: www.ncss.gov.sg/idop.

   24                                                                                                                                                                                                                                                                        25
STUDIES                                                                                                                                                                                                                                                                                                   STUDIES

                                                                                                                                              Finding #6

                                                                                                                                           Pre-Seniors were more likely to have a lower                          Seniors were more likely to have a lower quality
                                                                                                                                           quality of life^ if they:                                             of life^ if they:

                                                                                                                                                                            Had not engaged
                                                                                                                                                                            in regular sports or
                                                                                                                                                                            physical recreational                                                                                         Had a chronic
                                                                                                                                                                            activities (3x)                                                                                               disease+ (3x)

       In helping seniors cope with sensory decline, services targeting sensory decline should be made
       more accessible, and prioritise early detection and intervention so as to anticipate or mediate                                                    Had a chronic                                                                                                  Did not earn a
       seniors’ ability to cope.                                                                                                                           disease+ (2x)                                                                                            personal income or
                                                                                                                                                                                                                                                                       allowance (2.7x)
       Reaching out to educate seniors is also important, as well as to bring them to awareness of the
       impact of sensory decline on daily life such as greater risk for falls, greater caregiver burden and
       increased use of savings. This is also as many communicate indifference (e.g. regarding sensory
       decline as normal in ageing^), denial or fear when informed about their sensory loss.

       It is further important to be sensitive to their psychosocial needs beyond providing information
                                                                                                                                                                            Were staying in a                                                                                        Were staying in a
       alone, as they might face anxieties over increased costs or feelings of resignation. In this manner,
                                                                                                                                                                            1-3 room flat (1.5x)                                                                                     1-3 room flat (2x)
       providing peer support from ex-patients may allay the concerns of potential service users.

                                                                                                                                       +
                                                                                                                                           most common forms were diabetes, high blood pressure and high blood cholesterol
^
     recent study conducted by Singapore National Eye Centre (SNEC) showed that 9 in 10 elderly Singaporeans assumed that there was
    A                                                                                                                                  ^
                                                                                                                                            inary logistic regression was conducted (median QOL cutoff). Controlled for age and gender. Lower quality of life refers to scores in
                                                                                                                                           B
    no need to have regular eye checks if they could see well.                                                                             the bottom 50th percentile.

                                                                                                                                              Finding #7
     Change Pre-Seniors’               Seeking to break the taboo on death and dying and encourage reflection
                                       on end-of-life matters, the Lien Foundation and Ang Chin Moh Foundation                         Regardless of whether respondents were Pre-Seniors                                                              Seniors without chronic disease reported
     attitudes towards
                                       commissioned Drama Box and ArtsWok Collaborative to start Both                                  or Seniors, those with a chronic disease+ experienced                                                           a higher quality of life than Pre-Seniors
     death and dying.
                                       Sides, Now, an arts-based civic engagement initiatives that provides                            a significantly lower quality of life.                                                                          without chronic disease.
                                       a platform for individuals to reflect on end-of-life matters. It comprises                      +
                                                                                                                                            ost common forms were diabetes, high blood pressure and
                                                                                                                                           m                                                                                                                       72

                                                                                                                                                                                                                      Estimated Marginal Mean of QoL (composite)
                                       diverse segments such as art installations, speaker sessions, forum                                 high blood cholesterol
                                       theatre performances, community conversations as well as puppetry
                                       performances that aid in facilitating end-of-life conversations and which                                                                                                                                                   70
                                       have since travelled to more than 50 eldercare centres around Singapore.
                                                                                                                                                                                                                                                                   68
                                       More information may be found at: www.bothsidesnow.sg.
                                                                                                                                                                                                                                                                   66

                                                                                                                                                                                                                                                                   64

                                                                                                                                                Pre-Seniors            Seniors                                                                                     62
                                                                                                                                                                                                                                                                             No                    Yes
                                                                                                                                                                                                                                                                               Had Chronic Disease
26                                                                                                                                                                                                                                                                                                            27
STUDIES                                                                                                                                                                                                                                                                                          STUDIES

      Finding #8
                                                                                                                                                                                                                                          The Check Car, Check Body scheme
                                                                                                                                                                Improving access to chronic disease                                       developed by the Health Promotion Board
                                                                              Frequency of Sports Participation
Nearly half of Pre-Seniors and Seniors                                                                                                                          screening and chronic disease awareness                                   in partnership with Comfort Delgro offers
did not participate in sports and physical                       50                                                               44.9                          among community-dwelling seniors would                                    health screening to taxi drivers while they wait
recreation.                                                                                                                                                     be useful in identifying symptoms early                                   for their taxis to be serviced. It also includes
                                                                                                                                                                so that they may be more effectively                                      subsequent health counselling and coaching
                                                                         The following groups were less likely to participate:
                                                                 40      • Females
                                                                                                                                                                managed. In this regard, having more                                      programmes customised to each individual’s
                                                                         • With Chronic Disease                                                                 proactive forms of outreach would help                                    health conditions.
                                                                         • Living in 1-3 room flat                                                              as well.

                                              % of respondents
                                                                 30

                                                                                                                       19.1
                                                                 20      15.8                                                                                  Finding #9
                                                                                       10.8
                                                                                                        9.4                                   Compared to younger workers, Pre-Senior workers reported a lower quality of life across the personal
                                                                 10                                                                           beliefs, level of independence, environment and psychological well-being domains.
                                                                                                                                                                                                                     Quality of Life Score by Domain
                                                                                                                                                                           100                            *
                                                                  0                                                                                                                                                                          *                      *                 *
                                                                                                                                                                           90                                 75.7
                                                                       More than 3 2-3 times         1-2 times        Once a     Not at all                                                        73.6
     Idea: Promote                                                                                                                                                               68.3    68.8                            68.6   69.7                                    69.8
                                                                      times a week a week             a week          week                                                 80                                                                    68.2        67.4                         67.2
     access to sports                                                                                                                                                                                                                    65.7
                                                                                                                                                                                                                                                                               63.0
     and recreational                                                                                                                                                       70
     activities as

                                                                                                                                                   Quality of Life Score
     well as other                                                                                                                                                         60
                            Shifting the focus to preventive measures is imperative to help seniors
     preventive             age healthily. In this manner, expanding pre-seniors’ and seniors’                                                                             50
     measures.              involvement in sports and recreational activities can be helpful, especially
                            through initiatives which involve the modification of common spaces                                                                            40
                            and infrastructure. Such encourages both young and old to be more                                                                              30
                            accustomed to and accepting of senior-friendly features in society.
                                                                                                                                                                           20
                                                                                                                                                                            10
  Cashing into the silver dollar, the Japanese company AEON Retail has steadily embraced senior-                                                                            0
  friendly infrastructure and services. In AEON Kansai, the mall opens at 7am – earlier than most                                                                                 Physical           Level of      Social                Environment     Psychological         Personal
  malls – as seniors tend to be up earlier. Apart from fashion targeted at seniors, patrons can also visit                                                                                        Independence Relationships                                                    Beliefs
  large sections dedicated to walking, hiking and travelling which Japanese elderly enjoy. The mall                                                                                     Pre-Senior Workers (50-64)                 Younger Workers (18-49)                       *p < 0.05
  also features a 180m carpeted walking course which makes it safe for seniors to walk in all seasons,
  as well as staff who are trained in dealing with seniors who have dementia. Supermarkets feature                                            At the facet^ level, there were no significant differences between Pre-Senior and younger workers’ quality
  lighter shopping carts as well as food items that are low in salt and fat. One floor is also devoted                                        of life with respect to:
  entirely to elderly patrons, with amenities such as senior activity rooms, rehabilitation day services,                                     • Pain and discomfort, energy and fatigue, sleep and rest (physical domain)
  performances, free exercise classes and even a private gym.                                                                                 • Mobility, activities of daily living and work capacity (level of independence domain)

                                                                                                                                              However, Pre-Senior workers scored significantly lower* than younger workers in terms of:
                                                                                                                                              • Positive feelings (psychological domain)
                                                                                                                                              • Personal beliefs/spirituality (personal beliefs domain)
                                                                                                                                              • Opportunities to acquire new information and skills, opportunities for leisure and recreation, safety and
                                                                                                                                                 security, home environment and financial adequacy (environment domain)
                                                                                                                                              ^
                                                                                                                                                  For more information on the Quality of Life domains/facets, please refer to Annex A.
28                                                                                                                                                                                                                                                                                                   29
STUDIES                                                                                                                                                                                                                                                                         STUDIES

     Finding #10
                                                                                                                                                                                                                                              Among many innovative ideas
                                                                                                                                                          Promote gainful employment for pre-seniors and seniors                              by DesignSingapore Council,
Employed Pre-Seniors had a higher quality of life than unemployed Pre-Seniors, particularly in the physical                                               through expanding public education, campaigns and                                   Sensei.SG is a peer-sharing
and level of independence domains.                                                                                                                        initiatives targeted at encouraging employers to hire                               platform which helps seniors
                                                                                                                                                          older workers. Such endeavours should also incorporate                              seek meaningful engagements
                                             100                                  Quality of Life Score by Domain
                                                                                                                                                          success stories along with data, both of which would                                through an online medium,
                                                                             *                                                                            work towards the common goal of destigmatising older                                which allows them to sell time,
                                             90
                                                          *                                                                                               workers and re-educating employers on their perceived                               knowledge and experience
                                                                      73.6                                                                                capabilites.
                                             80                                                                                                                                                                                               to interested parties. Silver
                                                   68.3                          67.7   68.6
                                                              65.5
                                                                                               67.3    65.7   64.7
                                                                                                                      67.4   66.1                                                                                                             Connection is another platform,
                                                                                                                                     63.0
                                              70                                                                                            61.6          Connecting seniors with forms of work that value                                    which proposes incentives for
                     Quality of Life Score

                                                                                                                                                          experience might also be helpful. In organisations, this                            seniors (e.g. free vouchers)
                                             60                                                                                                           could mean consulting roles where skills can be utilised                            to engage other seniors who
                                                                                                                                                          and passed down to younger workers. Alternatively, with                             are more socially isolated or
                                             50
                                                                                                                                                          the move towards non-salaried labour, seniors could also                            withdrawn.
                                             40                                                                                                           be supported to tap on freelance and contractual work.
                                                                                                                                                                                                                                              More information may be found
                                             30                                                                                                                                                                                               at: www.designsingapore.org/
       Employed                                                                                                                                                                                                                               what-we-do/resources/empathetic-
       Pre-Seniors                           20                                                                                                                                                                                               technology-for-ageing.
       Unemployed                                                                                                                                        Finding #11
                                              10
       Pre-Seniors
                                                                                                                                                   In holistically improving the areas outlined in the WHOQOL-BREF, addressing the following aspects
*p < 0.05                                     0
                                                    Physical            Level of      Social          Environtment   Psychological   Personal      when designing initiatives can achieve the greatest effect:
                                                                     Independence Relationships                                       Beliefs
                                                                                                                                                   Pre-Seniors
     Idea: Nurture age-                                                                                                                            • Empowering them to live autonomously and to make their own decisions
     friendly workplaces                                                                                                                           • Improving their satisfaction with their past achievements, the present and what to look forward to
     and employ Pre-                                                                                                                               • Providing more opportunities for them to participate in community activities and society in general
     Seniors and Seniors
     who are able and                                                                                                                              Hence, for instance, programmes to improve Pre-Seniors’ experience of positive feelings could focus
     wish to work.                                    Age-friendliness at the workplace involves more than physical modifications,                 on enabling them to make key decisions in the process of service use.
                                                      but also measures to sustain pre-seniors’ psychological well-being, sense of
                                                      independence and opportunities to information, skills as well as recreation.                       A Structural Equation Modelling (SEM) is used to understand the relationship between factors,
                                                                                                                                                         particularly that between observable and unobservable variables. It provides numerical estimates
                                              For instance, psychological support for older workers at the workplace could also                          that indicate the strength of such relationships.
                                              be enhanced, along with flexible arrangements such as part-time work, flexible
                                              scheduling or working hours, job pooling or the option to convert a certain number                                          PRE-SENIORS (50 to 64 years): STRUCTURAL EQUATION MODELLING^
                                              of work days into leave. These options help to sustain access to gainful employment.                     WHOQOL-BREF                                                             Quality of Life of Pre-Seniors

                                                                                                                                                                                                                                  0.31         0.28             0.23
  The Korean internet content-monitoring start-up EverYoung monitors platforms like Naver, South                                                                                                             Past, Present and                Social
  Korea’s Google-equivalent, to censor sensitive information on publicly available sites. It also only                                                                                                                                                                  Autonomy
                                                                                                                                                                                                             Future Activities             Participation
  hires employees over the age of 55.
                                                                                                                                                       WHOQOL-OLD
                                                                                                                                                                                                                    0.16                       0.14
  Staff work four-hour shifts, are encouraged to take a 10-minute break every hour, and enjoy benefits
  such as annual eye tests, fitness centre membership and a chill-out zone that even features blood                                                                                                          Sensory Abilities               Intimacy                  Death & Dying
  pressure monitoring machines by the sofas.
                                                                                                                                                   ^
                                                                                                                                                       A simplified representation of Structural Equation Modelling – Multiple Indicators Multiple Causes Method.
30                                                                                                                                                                                                                                                                                     31
STUDIES                                                                                                                                                                                                                                           STUDIES

                                                                                             Launched in August 2016, The Hour Glass
                                                                                             Kitchen Programme targets older adults
                                 Allowing Pre-Seniors to                                     aged 50 years and above and who are
                                 co-produce or co-design                                     at risk of social isolation, encouraging
                                 service elements that                                       them to cook together with like-minded
                                 are suited to what they                                     individuals in the community. Before the
                want, allows them to be more invested                                        kitchen was built, potential service users
                in what they themselves participate in,                                      were roped into the planning process.
                while providing opportunities for them to                                    For instance, a workshop was held where
                contribute unique insights to programme                                      they were invited to share on how it could
                development.                                                                 best serve their needs as well as their
                                                                                             aspirations for what it should achieve
                                                                                             for them. They were also consulted on            Idea:
                                                                                             the kitchen’s layout, colour and theme.          Advocate senior
*
    T hese findings build on a landmark study by Dr Rahul Malhotra and
     Shannon Ang from Duke-NUS Medical School, which demonstrated                                                                             volunteerism.
     that seniors (aged 62 to 97) receiving social support saw a short-term                  More information may be found at:                                           Promoting volunteer opportunities for Seniors can help them explore
     reduction to their depressive symptoms. They eventually felt less in                    participateindesign.org/the-hour-glass-                                     ageing in a different way, improving social bonds and social interaction
     control of their lives as they were regarded as recipients of help alone,               kitchen.                                                          and allowing them to maintain physical, mental and social well-being. This could
     resulting in the re-emergence of depressive symptoms.18
                                                                                                                                                               come in the form of skills-based volunteerism such as para-counselling, visitations
                                                                                                                                                               to those who have been institutionalised or befriending other seniors who are
Seniors                                                                                                                                                        socially isolated or non-ambulant.
• Improving their satisfaction with their past achievements, the present and what to look forward to
• Providing more opportunities for them to participate in community activities and society in general
• Providing access to early screening, sensory assistive devices and helping them come to terms with
   sensory decline                                                                                                                                 Among various programmes catered for                  The Council for Third Age (C3A) promotes

Thus, for instance, programmes designed to improve Seniors’ access to leisure activities could have
                                                                                                                                              1    senior volunteers, RSVP Singapore – The
                                                                                                                                                   Organisation of Senior Volunteers hosts
                                                                                                                                                                                                   2     active ageing in Singapore with its focus
                                                                                                                                                                                                         on lifelong learning for seniors and
greater sensory stimulation as a key outcome.                                                                                                 a Homework Supervision Programme for                 encouraging seniors to become volunteers. In
                                                                                                                                              senior volunteers to help at-risk primary school     particular, C3A is the administrator for the Silver
                            SENIORS (65 and above): STRUCTURAL EQUATION MODELLING^                                                            children in school-related tasks such as homework,   Volunteer Fund and the National Silver Academy.
     WHOQOL-BREF                                                                             Quality of Life of Seniors                       studying and preparation for tests, at least one
                                                                                                                                              afternoon a week.                                    The Silver Volunteer Fund supports programmes
                                                                                                                                                                                                   organised by community-based organisations
                                                                                       0.49             0.33         0.18                     It also mooted MyBuddy in 2013, a home-visit         that offer volunteer opportunities and training
                                                                                                                                              befriending programme targeted at discharged         to seniors who wish to volunteer. Interested
                                                                   Past, Present and                   Social                                 elderly patients and lonely seniors. Volunteers      organisations may contact svf@c3a.org.sg for
                                                                                                                          Sensory Abilities   make regular home visits, offering companionship,    more information.
                                                                   Future Activities                Participation
     WHOQOL-OLD                                                                                                                               simple acts of kindness and reminders to take
                                                                                                                                              medication.                                          The National Silver Academy is a network of post-
                                                                        Autonomy                      Intimacy              Death & Dying                                                          secondary education institutions and community-
                                                                                                                                              More information may be found at:                    based organisations offering a wide range of
^
    A simplified representation of Structural Equation Modelling – Multiple Indicators Multiple Causes Method.                                www.rsvp.org.sg.                                     learning opportunities to seniors aged 50 and
                                                                                                                                                                                                   above. More information may be found at:
                                                                                                                                                                                                   www.nsa.org.sg.
18 Tai, J. (2016, 3 Mar). ‘Support The Elderly Socially But Let Them Control Their Lives’.

32                                                                                                                                                                                                                                                       33
STUDIES

                                                                                                           THE ELDERCARE SERVICE LANDSCAPE
In sum, the ideas may be classified into three broad areas of action:
                                                                                                           The following are key programmes which cater to seniors19.
                                       TRANSLATING IDEAS TO ACTION
                                                                                                           For more information, a glossary is attached in Annex B.
          Social Support &
                                               Opportunity                   Personal Potential                      Home-Based                                        Centre-Based              Institution-Based
             Inclusion
                                                                                                                       Befriending                                      Active Ageing             Community Home
                                                                          Improve seniors’ physical and
          Work towards full and            Improve availability and
                                                                          mental well-being so that they           Community Case
       effective participation and         access to resources and                                                                                                    Caregiver Support          Community Hospital
                                                                           can achieve their personal               Management
     inclusion of seniors in society       opportunities for seniors
                                                                                   potential
                                                                                                                                                           Community Resources and Support
  Expand Pre-Seniors’ ability to          Improve access to mental                                                         Escort                                                                      Hospice
                                                                          Change Pre-Seniors’ attitudes                                                       Engagement Teams (CREST)
  make choices and decisions in          health and disability support
                                                                            towards death and dying                Food Distribution                                      Counselling               Nursing Home
    the services they receive                      systems

                                                                              Support females in the                     Helplines                                 Day Rehabilitation Centre      Senior Group Home
                                                                           ageing process, particularly
                                           Cater services/initiatives                                                Home Medical                                  Dementia Day Care Centre        Sheltered Home
                                                                            in maintaining their sense
                                           to help seniors be more
                                                                           of independence as well as                Home Nursing                           Employment Development Centre           Welfare Home
                                         independent and self-reliant
                                                                           physical and psychological
                                                                                   well-being                        Home Therapy                                    Family Service Centre

                                          Promote access to sports and recreation activities as well as          Home Personal Care                                   Financial Assistance
                                                         other preventive measures
                                                                                                                 Hospice Home Care                                    Hospice Day Centre
                                 Understand needs in a more holistic manner
                                                                                                                   Meals-on-Wheels                                   Neighbourhood Link
  Nurture age-friendly workplaces and employ Pre-Seniors and Seniors who are able and wish to work                                                                   People’s Association
                                                                                                                                                                     Wellness Programmes
     Improve seniors’ feelings of love and companionship as well as
                their ability to cope with sensory loss                                                                                                               Outpatient Clinics
                      Advocate senior volunteerism                                                                                                                         Outreach

                                                                                                                                                                     Senior Activity Centre

                                                                                                                                                            (Cluster Support, Rental or Studio
                                                                                                                                                                       Apartment)

                                                                                                                                                                      Senior Care Centre

                                                                                                                                                                     Senior Citizen Clubs

                                                                                                                                                                    Social Day Care Centre

                                                                                                                                                                     Social Service Office

                                                                                                                                                              Support Groups (e.g. WiSHINE*)
                                                                                                           * indicates programmes in the pilot phase

                                                                                                           19 Programmes and services listed are not exhaustive.

34                                                                                                                                                                                                                    35
WHAT CAN YOU DO?                                                                                                               ACKNOWLEDGEMENTS
At the end of the day, everyone plays an important role in the senior support ecosystem. Here are some                         We would like to thank all our respondents, who have been gracious and kind to share their opinions,
suggestions for what you can do:
                                                                                                                               participants and partners, for providing us with your feedback and assistance.
 IF YOU ARE A…      YOU CAN…
SENIOR              Keep healthy and age actively – volunteer and participate meaningfully in society. Do not be afraid
                    to seek help.                                                                                               NCSS                               CONSULTANTS/                          NCSS Advocacy and Research Team
                                                                                                                                                                   CO NVESTIGATORS                          Tina Hung
                                                                                                                                  Sim Gim Guan
                    Visit the Singapore Silver Pages’ website (www.silverpages.sg), for various programmes and schemes.                                              Dr Lidia Suarez,                       Fazlin Abdullah
                                                                                                                                  Tina Hung
                    For learning opportunities, head over to the National Silver Academy’s website (www.nsa.org.sg).
                                                                                                                                  Anjan Ghosh                        James Cook University                  Dilys Tan
EMPLOYER            Be open to hiring seniors who are willing and capable. With the right learning opportunities and                                                                                        Robyn Tan
                    guidance, seniors can transform their life experiences into new information and knowledge, performing      RESEARCH TEAM                         Dr Joseph Simons,
                                                                                                                                                                                                            Benjamin Tay
                    as well as others.                                                                                                                               Institute of High Performance
                                                                                                                               Quality of Life Study on Seniors                                             Charmaine Lee
                                                                                                                                                                     Computing, A*STAR
                                                                                                                                  Fazlin Abdullah                                                           Lim Zhong Hao
                                                                                                                                  Wee Xue Ting                       A/Prof Kenneth Poon,                   Andrew Lim
                    or tasks more suited to their capabilities. Give them a chance, and ascertain their strengths instead of
                    deciding their weaknesses.                                                                                    Hah Yu Wei                         National Institute of Education        Marcus Ow
                                                                                                                                  Benjamin Tay                       A/Prof Ng Tze Pin,                     Tan Zhuan Liang
SERVICE PROVIDER    Share ideas, match services and link up with healthcare providers, parallel organisations or others in
                    the community.                                                                                                Lim Woan Yun                       National University of Singapore
                                                                                                                                  Dilys Tan
                                                                                                                                                                  In memory of:
                    Co-create services with service users, give them a voice and empower them to make decisions on what           Lindy Teo                           †
                                                                                                                                                                       Prof Michael Power (1954-2017)
                    they want – allowing them to take ownership of what they themselves are part of.                              Low Jian Jian
                                                                                                                                                                      National University of Singapore
                                                                                                                                  Omela Ng
                                                                                                                                  Terence Sia                     …and all who have contributed to
                    independence and which restores their dignity.                                                                                                the research and this publication in
GRASSROOTS          Design community activities that are more inclusive towards seniors, be it activities that also allow      PUBLICATION WRITERS                one way or another.
WORKERS                                                                                                                           Andrew Lim
                    the neighbourhood who might be socially isolated or in need of help, and ask what they need help with.
                                                                                                                               EDITORS
CO-WORKER /         Avoid making assumptions about your co-worker or friend who is a senior. When in doubt, ask – be it
FRIEND              their preferences or what they are comfortable with doing.                                                    Dilys Tan
                                                                                                                                  Benjamin Tay
CAREGIVER /
FAMILY
                                                                                                 Singapore Silver Pages

                    Self-Assessment Tool.
MEMBER OF THE       If you know a senior who needs help, reach out. Be unafraid to strike up a conversation with them
PUBLIC              and listen to their stories. Help them to apply for social assistance schemes and services through the
                    Singapore Silver Pages

                    Download a copy of the Removing Barriers
                    barriers and myths regarding seniors and ageing. Share it with others, and help them understand the
                    challenges that seniors face, encouraging inclusive behaviour in turn.

A list of hotlines may be found on the last page.

36                                                                                                                                                                                                                                    37
REFERENCES                                                                                                                                 ANNEX A: GLOSSARY OF QUALITY OF LIFE DOMAINS AND FACETS
                                                                                                                                           Domain          Facet                        Description

Basu, R. (2015, 14 Apr). Whampoa’s Way:       Lien Foundation. (n.d.). Articles. Retrieved   Vaingankar, J. A., Chong, S. A., Abdin,       Physical        Pain and Discomfort          This facet explores unpleasant physical sensations experienced by a person
    Residents Live Out Their Golden Years         from www.genkikaki.com                         E., Picco, L., Chua, B. Y., Shafie, S.,                                                and the extent to which these sensations are distressing and interfere
    in Their Own Homes. The Straits Times.                                                       ... & Chiam, P. C. (2016). Prevalence                                                  with life.
                                              Ministerial Committee on Ageing. (2016).
    Retrieved from www.straitstimes.com/                                                         of Frailty and its Association with                       Energy and Fatigue           This facet explores the energy, enthusiasm and endurance that a person
                                                  I Feel Young in my Singapore!:
    singapore/housing/whampoas-way-                                                              Sociodemographic and Clinical                                                          has in order to perform the necessary tasks of daily living, as well as other
                                                  Action Plan for Successful Ageing.
    residents-live-out-their-golden-years-                                                       Characteristics, and Resource
                                                  Singapore: Ministry of Health.                                                                                                        chosen activities such as recreation.
    in-their-own-homes                                                                           Utilization in a Population of
                                              Ministry of Health. (2015). Opening                Singaporean Older Adults. Geriatrics &                    Sleep and Rest               This facet concerns how much sleep and rest, and problems in this area,
Blatt, B. (1987). The Conquest of Mental
                                                  Address by Mr Gan Kim Yong,                    Gerontology International 2016, 1-11.                                                  affect the person's quality of life.
     Retardation. American Psychologist,
                                                  Minister for Health, at the Singapore
     31, 47-52.                                                                              WHOQOL Group. (1998). Developmental           Level of        Mobility                     This facet examines the person's view of his/her ability to get from one place
                                                  National Eye Centre 25th Anniversary
                                                                                                of the World Health Organization           Independence                                 to another, to move around the home, move around the work place, or to
Bronfenbrenner, U. (1986). Ecology of             International Meeting, 23 May 2015.
                                                                                                WHOQOL-BREF Quality of Life
    the Family as a Context for Human                                                                                                                                                   and from transportation services.
                                              Ong, Y. S. (2015). Ageing in Place in             Assessment. Psychological Medicine,
    Development: Research Perspectives.
                                                 Singapore. Symposium (no. 4)                   28(3), 551-558.                                            Activities of Daily Living   The facet explores a person's ability to perform usual daily living activities.
    Developmental Psychology, 22(6),
                                                 conducted at the SG50 Scientific
    723-742.                                                                                 World Health Organization (WHO).                              Dependence on                This facet examines a person's dependence on medication or alternative
                                                 Conference on Ageing in Marina
                                                                                                 (1993). Study Protocol for the World                      Medication or Treatments     medicines for supporting his/her physical and psychological well-being.
Chew, D. (2016, 28 Dec). Cooking                 Mandarin Hotel, Singapore.
                                                                                                 Health Organization Project to
   Together Brings Seniors Cheer. The                                                                                                                      Work Capacity                This facet examines a person's use of his or her energy for work. "Work" is
                                              Social Service Sector Strategic Thrusts            Develop a Quality of Life Assessment
   Straits Times. Retrieved from www.
                                                  Steering Committee. (2017). Social             Instrument (WHOQOL). Quality of Life                                                   defined as any major activity in which the person is engaged.
   straitstimes.com/singapore/cooking-
                                                  Service Sector Strategic Thrusts:              Research, 2(2), 153-159.
   together-brings-seniors-cheer                                                                                                           Social          Personal Relationships       This facet examines the extent to which people feel the companionship,
                                                  2017-2021. Singapore: National
                                                                                             Yap, M. T. (2010). State of the Elderly       Relationships                                love and support they desire from the intimate relationship(s) in their life.
DesignSingapore Council. (2015).                  Council of Social Service.
                                                                                                  in Singapore 2008/2009.                                                               It also addresses commitment to and current experience of caring for and
    Empathetic Technology for Ageing:
                                              Tai, J. (2016, 3 Mar). ‘Support The Elderly         Singapore: Ministry of Community                                                      providing for other people.
    Rethinking Health and Wellness for
                                                    Socially But Let Them Control Their           Development, Youth and Sports.
    the Elderly in Singapore. Singapore:
                                                    Lives’. The Straits Times. Retrieved                                                                   Social Support               This facet examines how much a person feels the commitment, approval,
    Ministry of Communications and                                                           Yong, C. (2017, 23 Jul). Pioneer Generation
                                                    from www.straitstimes.com/                                                                                                          and availability of practical assistance from family and friends.
    Information.                                                                                Ambassadors to Help Seniors Age
                                                    singapore/support-the-elderly-
                                                                                                Well. The Straits Times. Retrieved from                    Sexual Activity              This facet concerns a person's urge and desire for sex, and the extent to which
Epidemiology and Disease Control                    socially-but-let-them-control-their-
                                                                                                www.straitstimes.com/singapore/                                                         the person is able to express and enjoy his/her sexual desire appropriately.
    Division. (2010). National Health               lives
                                                                                                pioneer-generation-ambassadors-to-
    Survey 2010. Ministry of Health.                                                                                                       Environment     Opportunities to Acquire     This facet examines a person's opportunity and desire to learn new skills,
                                              Tan, T. (2014, 2 Mar). More Singaporeans          help-seniors-age-well
    Retrieved at https://www.moh.                                                                                                                          New Information and          acquire new knowledge and feel in touch with what is going on.
                                                   Living Alone; Trend Seen Rising. The
    gov.sg/content/dam/moh_web/                                                                                                                            Skills
                                                   Straits Times. Retrieved from www.
    Publications/Reports/2011/NHS2010
                                                   straitstimes.com/singapore/more-
    - low res.pdf                                                                                                                                          Recreation and Leisure       This facet explores a person's ability, opportunities and inclination to
                                                   singaporeans-living-alone-trend-
                                                                                                                                                                                        participate in leisure, pastimes and relaxation.
Ho, T., Law, N. M., Goh, L. G., & Yoong, T.        seen-rising
     (1997). Eye Diseases in the Elderly                                                                                                                   Physical Environment         This facet examines the person's view of his/her environment. This includes
     in Singapore. Singapore Medical                                                                                                                                                    the noise, pollution, climate and general aesthetic of the environment and
     Journal, 38(4), 149-155.                                                                                                                                                           whether this serves to improve or adversely affect quality of life.
                                                                                                                                                           Transport                    This facet examines the person's view of how available or easy it is to find
                                                                                                                                                                                        and use transport services to get around.
                                                                                                                                                           Safety and Security          This facet examines the person's sense of safety and security from physical
                                                                                                                                                                                        harm.
                                                                                                                                                           Home Environment             This facet examines the principal place where a person lives, and the way
                                                                                                                                                                                        that this impacts on the person's life.
                                                                                                                                                           Financial Adequacy           The facet explores the person's view of how his/her financial resources
                                                                                                                                                                                        and the extent to which these resources meet the needs for a healthy and
                                                                                                                                                                                        comfortable lifestyle.
                                                                                                                                                           Health and Social Care       The facet examines the person's view of the health and social care in the
                                                                                                                                                                                        near vicinity.

38                                                                                                                                                                                                                                                                   39
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