RESPECT Consumer dignity & choice FEEDBACK Feedback and Complaints APPRAISE Ongoing assessment and planning with consumers WORKFORCE Human Resources GOVERNANCE Organisational Governance CARE Personal Care & Clinical Care SUPPORT Services and supports for daily Living SERVICE Organisation’s Service Environment LASA Queensland The Star, Gold Coast 13 – 15 March STATE CONFERENCE 2019 ONSITE HANDBOOK AgeServices CreatingInnov tive Quality Care PLATINUM SPONSORS


2 | LASA Queensland State Conference 2019 SPONSORS Thank-you to the following sponsors: Coffee Station Sponsor Rural & Remote Focus Dinner Sponsor Excellence in Age Services Awards Sponsors Concurrent Session Sponsors Platinum Sponsors


CONTENTS Welcome from Sean Rooney, CEO LASA 3 Speaking Program Day One 4 Speaking Program Day Two 5 Speaking Program Day Three 6 Excellence in Age Services Awards 7 Speaker Biographies 8 Exhibitor Listing 16 Floor Plan 21 General Information 23 WELCOME from the LASA CEO On behalf of Leading Age Services Australia, I offer a warm welcome to all delegates, presenters, sponsors and exhibitors to our Queensland Conference for 2019 LASA’s Queensland State Conference provides an important forum for industry leaders, managers, practitioners and suppliers from across Queensland and beyond, to come together, learn, celebrate, network and share ideas with their peers.

In the context of the Royal Commission into Aged Care Quality and Safety, this conference clearly comes at a time of significant change and challenge for the age services sector in Australia. However, with challenge comes opportunity, and I am sure that you share LASA’s commitment to grasping this ‘once in a generation’ opportunity to make the aged care system better. The conference theme of “Age Services Creating Innov8tive Quality Care” points to our desire as a sector to lead the drive for new thinking and improvement. I trust the program can provide you with the right range of up to date, relevant, practical tools, and insights.

LASA is delighted to once again bring our Queensland conference to the beautiful Gold Coast. Queensland is a vast state and we thank everyone who has travelled from rural and regional areas to be with us, and especially those who have been impacted by flooding in recent weeks.

In closing, I wish you all well for an enjoyable and enriching few days of learning, collegiality and networking. AgeServices CreatingInnov tive Quality Care Sean Rooney Chief Executive Officer Leading Age Services Australia (LASA) Age Services Creating Innov tive Quality Care | 3


4 | LASA Queensland State Conference 2019 PROGRAM LASA QLD State Conference 2019 Wednesday 13 March 2019 – DAY ONE Plenary Session 8.50am Conference Welcome Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 9.00am Platinum Sponsor Address John McCafferty, Director Aged Care and Supported Living, Paynters 9.05am Platinum Sponsor Address Maryl-Ann Marshall, Head of Nutrition, Lite n’ Easy 9.10am CEO Address Sean Rooney, CEO, LASA 9.30am The Royal Commission – Where do you think it might land? Facilitator: Paul Johnson,COO, BallyCara Julie McStay, Partner, Hynes Legal Sean Rooney, CEO, LASA Julie Smith, Partner Grant Thornton Shaun Riley, CEO, Jubilee Community Care Mary Anne Edwards, Proprietor Resthaven Aged Care Facility Pty Ltd 10.15am Choice and the Consumer – Open Conversation How do we balance dignity of risk vs duty of care and support our teams to deliver the best outcomes for consumers? Chris Edith, Member Services Advisor & Tracey Duke, Principal Consultant Residential Care, LASA 11.00am Morning Tea 11.30am Insights from Victoria – How the Voluntary Assisted Dying Law has been implemented in Age Services Paula Trood, General Manager Residential Care, Quality & Compliance, Benetas 12.00pm The Aged Care Quality Framework through the eyes of the Aged Care Quality & Safety Commission Ann Wunch, Executive Director Quality Assessment and Monitoring Operations Aged Care Quality and Safety Commission 12.30pm Governance under the new Single Aged Care Quality Framework – managing risks and strengthening governance processes Julie McStay, Partner, Hynes Legal 1.00pm Lunch 2.30pm The Qld Parliamentary Inquiry in to Aged Care, End of Life & Palliative Care and Assisted Dying Consultation Session Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 3.30pm Afternoon Tea 4.00pm Proactive communications planning in an era of scrutiny Facilitator: Damien Edmonds, General Manager, Edmonds Marketing Stephen Gook, General Manager, Group Marketing, AVEO Joanne Allison-Schouw, General Manager, Bribie Respite & Support Services Heather Hill, Managing Director, Heather Hill Group Kevin Rouse, CEO, Burnie Brae 5.00pm Close of Day One Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 5.00pm Welcome Reception Trade Exhibition Hall 7.00pm Rural & Remote Focus Dinner Delivering clear and consistent communications in your community Damien Edmonds, General Manager, Edmonds Marketing


Age Services Creating Innov tive Quality Care | 5 Thursday 14 March 2019 – DAY TWO Plenary Session 8:45am The Customer Experience Dr Robert Dew, Director, Coriolis Innovation 9.30am The Workforce Experience Nichole Tierney, General Manager of People and Culture, ACH Group 10.00am SONA - A Professional Community Reimagining Ageing Michael Isaac, Director SONA Institute, Ballycara 10.30am Morning Tea with Trade Exhibitors Concurrent Streams A A1 – Consumer Dignity & Choice A2 – Organisational Governance A3 – Personal Care & Clinical Care 11.00am Experiential Dementia Education for Staff – Providing the much needed insights of walking in one’s shoes Bec Hogan, Operations Manager Churches of Christ Care Culture, Ethics and Governance Megan Motto, CEO, Governance Institute Getting it right – Quality and Safety in action Fiona Hearn, Executive General Manager Care Innovation And Quality, Bolton Clarke 11.30am Governance: From Frying Pan to Fire a conversation about expectations, failures, standards & practical responses to avoid being burnt Bruce Bailey, Director, Pride Living Clinical Governance – Are you confident your staff have the skills to identify & escalate clinical deterioration?

Jane McGrath, Clinical Governance Project Manager, Xavier 11.45am CCTV – Who’s Choice is it? The Legal & Ethical Issues Joanne O’Brien, Partner, CRH Law 12.00pm Empowering Boards to develop their governance capability Fi Mercer, Founding Director, Governance Evaluator Antimicrobial Stewardship – Understanding, Education & Implementing Stuart Donohoe, Manager of Clinical Safety & Quality, Bolton Clarke 12.30pm Lunch with Trade Exhibitors Plenary Session 4.00pm Age Services Industry Reference Committee – Working with you to deliver an agile workforce Ian Hardy, Chair, ASIRC 4.30pm LASA’s new Safety and Quality Management System Join us for a practical, interactive session demonstrating LASA’s new Safety & Quality Management System.

Designed to assist providers with compliance to the Aged Care Quality Standards, it’s a better way for home and residential care providers to manage their processes and deliver best practice consumer-centred care.

Jane Floyd, Principal Consultant Home Care, LASA Walter Tran, Business Solutions Manager, Centro Assist 5.00pm Close of Day Two 6.30pm Pre-Dinner Drinks 7.00pm Conference Dinner & Excellence in Age Services Awards Proudly Sponsored By Concurrent Streams B B1 – Services & Supports for Daily Living B2 – Organisations Service Environment B3 – Feedback and Complaints 2.00pm Dysphagia Foods for Aged and Community Care Jo Cleary, Solutions, Strategy, Innovation, Training, Change in Aged Care Dining Experience Specialists CREATING THE VILLAGE: Enabling Best Practice Care Through Best Practice Facilities.

Andrew Masters, Managing Director, Bickerton Masters Gaining insights from complaints Viv Daniels, National Manager Complaints Operations, Aged Care Quality & Safety Commission 2.30pm Consumer Wellbeing and how to incorporate it in to your planning – The 10K Project Jessie Williams, Executive Director, Groundswell Building a bold new future Sally Hogan, Strategist Aged Care & Supported Living, and Andrew Spillar, Design Manager, Paynters The consumer’s perspective of quality Louise Greene, Director, The Ideal Consultancy 3.00pm A new dawn - reframing aged care service delivery through models of care Judi Coombe, Manager Operations, Ansell Strategic Pty Ltd Raising the Bar with Innovation Megan Lelievre, CoFounder and Director, Evacmate Pty Ltd Consumer Confidence – How to reclaim it & enhance it Geoff Rowe, CEO, ADA Australia 3.30pm Afternoon Tea with Trade Exhibitors


6 | LASA Queensland State Conference 2019 Plenary Session – Creating Innovative Quality Care – Thinking Out of the Box 11.00am The Innovation happening in age services Merlin Kong, Principal Advisor Innovation, LASA 11.30am Venturing into the Unknown World of Open Innovation, Start-Ups and Intrapreneurship Deanna Sacco, Head of Group Innovation, IRT 12.00pm When Human centred Design & Strategy Collide Lauren Ffrost, Integration Design Lead, Bolton Clarke 12.30pm Creative Ageing Michelle Heldon, Arts Engagement Manager HammondCare 1.00pm Booming – A life changing philosophy for ageing well Marcus Riley, Author, Booming 1.45pm Conference Close Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 2.00pm Takeaway Lunch Friday 15 March 2019 – DAY THREE Concurrent Streams C C1 – Human Resources C2 – Ongoing Assessment & Planning with Consumers C3 – Retirement Living 9.00am Building our Tribes: Keeping all leaders engaged The demand upon our aged care teams is growing.

We must engage all leaders (at all levels). It is vital we respond to the need to continually grow with our workforce. It’s a balance we all share, especially when the biggest demands for emerging leaders is for opportunities to progress their careers and find support in building their own mentoring tribes. Samantha Bowen, Managing Director, Acorn Network How to ensure your assessment and planning is effective Tracey Duke, Principal Consultant Residential Care, LASA How you are now complying with Stage One of the HLAA Stuart Lowe, Partner, Mullins Lawyers 9.30am Do end of life conversations improve care outcomes?

Prof Patsy Yates, Project Director, ELDAC Preparing for Stage Two of the HLAA Terry Green, Manager, Regulatory Operations, Regulatory Services, Housing and Homelessness Services Department of Housing and Public Works 9.45am Operating in a crisis environment - your people are your secret weapon Chris Westacott, Managing Director, Realise Performance 10.00am Advance Care Planning – How to get it right Shyla Mills, CEO, Palliative Care Queensland Alternatives to the DMF financing model – Not just a DMF with lipstick?

Paul Murphy, Principal Advisor – Retirement Living & Seniors Housing, LASA 10:30am Morning Tea with Trade Exhibitors - Prize Draw


Excellence in Age Services Awards The LASA Excellence in Age Services Awards aim to promote and recognise excellence across the diverse and dynamic fields of endeavour in the age services industry. The awards celebrate the passion and achievements of organisations, teams and individuals in the service of older Australians. The awards also seek to increase public confidence and community involvement in aged care and services. These awards are proudly sponsored by INDIVIDUAL/RISING STAR AWARD Sue Branchett, Bolton Clarke Natalie Pirret, Woombye Care Jenny Caswell, Home Instead Senior Care - East Brisbane Chaplain George Rankin, Lutheran Services The award winners will be announced at the Conference Dinner, which will be held at The Star in the Event Centre Marquee, on Thursday 14 March from 6.30pm – 1 1.30pm ORGANISATION AWARD Recognising an age services provider who has made an outstanding contribution to care and services development or provision of high level support to the aged by demonstrating leadership, innovation and excellence.

TEAM AWARD Recognising a team, working within the age services sector that has created an environment that encourages workplace diversity, positive workplace culture and increased staff wellbeing through development of a service or process or has used innovation and initiative to improve the lives of older people and improve the age services experience. INDIVIDUAL AWARD This award recognises an individual who has made an outstanding contribution to the age services sector, has used innovation and initiative to improve the lives of older people and has delivered high quality care to the aged.

RISING STAR This award recognises an individual with less than five years industry experience who has made an outstanding contribution to the age services sector, has used innovation and initiative to improve the lives of older people and has delivered high quality care to the aged.

AWARD CATEGORIES Congratulations to all our Excellence in Age Services Awards State Finalists ORGANISATION AWARD Ballycara Liberty Community Connect Co.As.It. Community Services Woombye Care TEAM AWARD Client Support Co-ordination Team, Jubilee Community Care At Home Support Services, Bolton Clarke Centacare Cottage Respite, Centacare Community Services


Joanne Allison-Schouw, General Manager, Bribie Respite & Support Services Jo manages Bribie Respite & Support Services, offering support services to people with Dementia specific needs and Young People with Disability.

Under Jo’s leadership the service has opened a specialized Learning Centre for disabled clients, teaching social skills and self-care, and has changed its CHSP services to focus on assisting people with Dementia to live well. Jo is establishing Bribie Island as a Dementia Friendly Community and working with all levels of government to improve overnight respite opportunities for people in her Community. She is a member of the local Chamber of Commerce and been an active member of LASA for over 10 years.

Bruce Bailey, Director, Pride Living As the founding Director of Pride Living, Bruce’s focus and commitment is in working with aged care providers to find practical and commercial solutions that assist them to remain sustainable, focused and financially viable in a complex environment. His expertise and passion are recognised nationally by providers, industry peaks and government’. Samantha Bowen, Managing Director, Acorn Network Samantha Bowen is a leading voice on Generation Y in our healthcare workplaces, with a strong focus on how social care, ageing, and not-for-profit workplaces can utilise their brilliant missions to engage our future leaders.

Now a recognised young industry leader and youth advocate, she is well-known for her commentary and insights on aged care and issues affecting young professionals. She’s a board member for the NHMRC’s National Institute of Dementia Research, a recipient of the Layne Beachley Foundation Scholarship, a contributor to a number of national publications, hosts Grey Revolution - a podcast for aged care leaders, and runs a successful national online mentoring program for aged care leaders through her organisation Acorn Network. Join the discussion and hear how your passion for ageing, aged care, and workforce development will help you drive engagement and results in your leaders of tomorrow Jo Cleary, Hospitality Quality Outcomes Catalyst, Dining Experience Specialists Jo holds a Bachelor of Science (Hons), Certificate IV in Training & Assessment and Certificate in Understanding Dementia.

She has skills in Research, Interviewing, Project Management, Tenders, Value Stream Mapping, Organisational Review, Business Intelligence, Gap Analysis, Stakeholder Management, Facilitation, Implementation and Report Writing.

Jo is passionate about creating a good outcome for diners – a dining experience that also meets the needs of families, management, staff and external agencies. She is a member of relevant industry groups and closely follows local and international food and care trends. Judi Coombe, Manager Operations, Ansell Strategic Pty Ltd Judi is the Manager – Operations at Ansell Strategic, a specialist advisory firm dedicated to the aged care and retirement village sectors in Australia and New Zealand. Judi has extensive experience in the aged care sector at both operational and senior management levels and has been responsible for a number of new development, clinical and change management projects.

Judi’s role at Ansell Strategic has been integral in assisting clients to develop and implement new organisational strategies and culture systems to better meet consumer preference and demand. Judi is a Registered Nurse with post-graduate health service management qualifications and an MBA. Viv Daniels, National Manager Complaints Operations, Aged Care Quality & Safety Commission Viv Daniels has had a successful and varied career in both the public and private sector over the last 30 years. She is currently the National Manager Complaints Operations for the Aged Care Quality and Safety Commission, having previously held the same role in the former Aged Care Complaints Commissioner from 2016.

Viv has overall responsibility for 130 employees who are working to resolve complaints about government funded aged care services including: Residential care or residential respite care Home care packages Commonwealth Home Support Programme Flexible care which includes transition care and National Aboriginal and Torres Strait Islander Dr Robert Dew, Director, Coriolis Robert is an Innovation Management consultant with over 15 years’ experience structuring companies for growth as the principal of Coriolis Innovation. He has worked for large firms including KLM, Thiess and Flight Centre: his is currently on retainer with Advisian (a division of Worley Parsons).

He is an active Business Angel, having founded 30 start-ups and invested in 4 other private firms. As a Visiting Professor he has lectured MBA’s at 8 universities across Europe, Asia and Australia, including QUT and Bond University.

Stuart Donohoe, Manager of Clinical Safety & Quality, Bolton Clarke Following qualification at the City University in London, Stuart subsequently undertook further study and work in the fields of Burns, Plastics and Reconstructive Surgery, Tissue Viability and Intensive Care Nursing, attaining post graduate certificates in these areas. A move away from the acute care sector saw Stuart in the patient flow unit of the Princess Alexandra Hospital in Brisbane, where he operated as the bed manager, responsible for patient allocations. Whilst with Blue Care Stuart attained an extensive knowledge 8 | LASA Queensland State Conference 2019 SPEAKER BIOS


Age Services Creating Innov tive Quality Care | 9 of the aged care industry, including accreditation processes, funding requirements, human resource management, legislative compliance, best practice clinical care and person centered approaches. Whilst in this position Stuart completed a Graduate Certificate in Leadership and Management with Griffith Business school. In early 2018 Stuart moved to the position of Manager Clinical Safety and Quality at Bolton Clarke providing leadership and specialist advice to support the organisations clinical governance and quality improvement framework. Tracey Duke, Principal Consultant Residential Aged Care, LASA Tracey’s role at LASA is the Principal Consultant for Residential Aged Care.

She is a Registered Nurse who holds a Bachelor of Nursing, Post Graduate Certificate in Intensive Care, Graduate Diploma Business (Management), Master of Business Administration and a Diploma with Company Directors.

She has over 30 years experience in health working in both Western Australia and Queensland holding various appointments across national services in both the private and not-for-profit aged care sectors. She is an active member of the Australian College of Nursing and belongs to the Policy Chapter on Workforce having recently participated in publishing a position paper on unlicensed workers in healthcare environments. Her background includes Adjunct Professorial Appointment to the School of Nursing and Midwifery Griffith University, membership on the State-wide General Medical Clinical Network, State-wide Clinical Handover Reference Group, participation on the Griffith and ACU University Bachelor of Nursing Advisory Committees, Membership on the Corporate Services Committee for Queensland Nursing Council and member of the Australian Institute of Company Directors.

Tracey has a keen interest in Nursing Leadership and developing high performance teams able to achieve innovations and improve health outcomes for our community. Chris Edith, Member Services Advisor, LASA Chris provides member support across Queensland, including convening Regional Industry Forums, Residential and Home Care Advisory groups. Chris has a broad and varied background in the Australian Government health sector and the community sector and extensive experience as a Quality Surveyor with the Australian Aged Care Quality Agency (Agency). Chris is passionate about people, paper and processes, within a continuous improvement framework.

Previous roles include project management in health and social programs, human resource manager, case manager and staff trainer. Chris holds a Bachelor of Adult Education and HR Management.

Damien Edmonds, General Manager, Edmonds Marketing Aside from being a test-cricket tragic, Damien’s passion is strategic marketing and communications. He’s been involved with: The launch of Australian Men’s Health magazine The launch of Free-Flow Tolling and the go via brand into southeast Queensland Volunteering Queensland, as a Non-Executive Board Member. He was Chair of Marketing, Communications and Relationships Sub-Committee (2013-2017) and Vice- President 2017. Finally, Damien’s paternal: Grandfather managed a trusted advertising firm in Brisbane, and Grandmother was a Courier Mail columnist.

Lauren Ffrost, Integration Design Lead, Bolton Clarke Lauren currently works for Bolton Clarke, one of Australia’s largest independent not for profit providers of age care. Lauren works in the Design and Innovation team where she applies human centred design methodology to solve complex strategic problems. Lauren also works with the business to develop new business and service models with a focus on the CX.

Laurens career in the human services has been diverse, in both Government and Non-Government organisations across child protection, law, ageing, disability and children’s services. Lauren has managed large operational teams in age care, disability and children’s services, however now sees significant value in applying design to create value across the supply chain. Lauren is a member of Senior Living Innovation, a collaboration between age care providers and QUT and she also teaches at the University of Queensland.

Lauren is a Social Scientist and has a Master’s degree in Social Work.

Stephen Gook, General Manager, Group Marketing, AVEO Stephen Gook is the General Manager, Group Marketing with the Aveo Group. He has worked at AVEO Group since 201 1. Stephen will be presenting as part of the proactive communications planning in an era of scrutiny panel session on Wednesday 13 March. Terry Green, Department of Housing & Public Works Terry has 23 years’ experience working in the Social Services sector and joined the Regulatory Operations as Manager in 2012, just prior to the Department of Housing and Public Works becoming responsibility for administering the Queensland Retirement Villages Act 1999.

Regulatory Operations is responsible for the registration of retirement village schemes and undertaking action to address areas of non-compliance with legislative requirements. The Residential Services Unit is also responsible for regulating the Residential Park, Private Boarding House and Community Housing industries in Queensland.



Louise Greene, Director, The Ideal Consultancy Louise Greene is a co-founder and the Director of The Ideal Consultancy, a national management consulting firm that services the aged care and seniors sector. MBA qualified Louise specialises in assisting Boards and Executive to strategically analyse and identify real opportunities for the future. Louise’s experience includes developing innovative approaches to service delivery and funding models, performance review, and establishing aged care and retirement living businesses. Louise leads the Ideal team in identifying opportunities for current and future growth, identifying and understanding market trends, developing sustainable service and business models, strategic planning, supporting new entrants to successfully enter the Australian aged care and senior living market and enabling clients to achieve sustained improvements in business performance.

Louise researches international and Australian and over the past two years has travelled to the United Kingdom, China, Japan, New Zealand, Singapore and the United States researching best practice, service innovation and sustainable models.

Ian Hardy, Chair, ASIRC Mr Hardy has worked in the aged care sector for more than 30 years including 28 leading Helping Hand, a not-for-profit provider of residential and home aged care and retirement living services. Mr Hardy was awarded the honorary title of University Fellow by UniSA in 2005 and appointed a Member of the Order of Australia in 2008 for services to the community including for developing better aged care services. He has sat on several government advisory groups for aged and community care, most recently for the development of the new aged care standards. Mr Hardy has been a strong advocate for the rights of older people to live a life with dignity and choice and Helping Hand became an early adopter of consumer directed care under his leadership.

Fiona Hearn, Executive General Manager Care Innovation And Quality, Bolton Clarke Fiona has enjoyed a long and distinguished career in home nursing and community care, having worked in a variety of nursing leadership roles over many years. In 2015 RDNS merged with RSL Care and now operate as ‘Bolton Clarke’ in Australia, in the process becoming one of Australia’s largest most experienced not for profit aged care, health and independent living providers. Her current role, as Executive General Manager Care, Innovation and Quality is a senior group executive leadership role across the group. Fiona has represented community care services in a range of Government policy areas and held a number of positions on Boards of Management for Community and Rural Health Services.

Qualifications include: Master Health Science in Health Administration (MHS) Graduate of the Australian Institute of Company Directors (GAICD) Member of Australian College of Nursing (MACN). Michelle Heldon, Arts Engagement Manager, HammondCare Michelle Heldon is the Arts Engagement Manager for HammondCare. Michelle was key in the development and delivery of the HammondCare Arts on Prescription model and research program. She has over 15 years’ experience of working in aged care and tailoring art activities and programs to support healthy and active ageing. Michelle is a practicing Visual Artist based on the South Coast of Sydney and holds a Bachelor of Fine Arts with Honours from the National Art School, Sydney and a Diploma in Art Therapy.

She has travelled overseas and worked on art and health community projects in the UK, Greenland, Finland and Iceland. Her passion is working with the older generation, in particular; people living with dementia and their care partners, to creatively explore self-expression and connection. Michelle has worked as a dementia specific carer and artist educator at a range of residential and community centres and art galleries throughout NSW. In addition to her Arts Engagement role with HammondCare she is the Art and Dementia Coordinator at the Museum of Contemporary Art Australia.

Heather Hill, Managing Director, Heather Hill Group Heather Hill - Managing Director of the Heather Hill Group a Qld family owned and operated company offering specialised products and services to the aged care industry. As a registered nurse working in aged care Heather observed that few products and services were designed with aged care recipients, residents and providers specifically in mind. Understanding these requirements the Heather Hill Group started as an aged care specific nursing agency in 2002 and now includes a home care service, adaptive clothing line and aged care advisory service.

Bec Hogan, Operations Manager Churches of Christ Care Bec Hogan is the Operations Manager for Churches of Christ Care for four years. She is an experienced Operations Manager with demonstrated skills in leading and managing the delivery and development of services. Operate programs to fixed budgets and implement policies and procedures to meet organisation objectives.

Sally Hogan, Strategist Aged Care & Supported Living Sally has extensive experience in the aged care sector with qualifications in nursing, dementia care and education. She has worked in a variety of roles in quality and aged care, including senior management roles across both New South Wales and Queensland. She is able to provide Strategic advisory services particularly related to the disability sector, dementia care and addressing the interrelationship between the translation of relevant aspects of the Australian Aged Care Quality Standards into design. 10 | LASA Queensland State Conference 2019 SPEAKER BIOS

Age Services Creating Innov tive Quality Care | 11 Michael Isaac, Director, SONA Institute, Ballycara Michael Isaac has 30 years’ experience in various roles in the aged care sector and is an experienced influencer and industry leader. He has worked with BallyCara to develop Sona over the past few years. In his current role, he is responsible for leading the Sona Institute and its delivery of services. Paul Johnson, Chief Opportunity Officer, Ballycara Paul Johnson’s career in the ageing industry has spanned two states, over two decades and across the spectra of service provider, industry adviser and public servant.

With qualifications in human services and management, Paul is passionate about exceptional customer service, redefining ageing, enjoying life and a great cup of coffee.

Paul actively engages with key stakeholders across Australia and continues to contribute to national policy development and reform of Australia’s aged care system through his involvement with LASA. Paul is a member of the LASA Members’ Advisory Committee in Queensland and serves as a Board Director of ADA Australia. Merlin Kong, Principal Advisor – Head of InnovAgeing, LASA Merlin Kong has an eclectic background, including: Executive Director at Community Services #1, Executive Director at the ACT Property Council, and Policy Strategy Director and Senior Adviser to various MLAs in the ACT Legislative Assembly.

Merlin also held innovation advisory roles with both start-ups and institutions, and actively volunteers his time mentoring young entrepreneurs.

He is pursuing innovation studies at Stanford University, and has taught innovation and entrepreneurship, and business development strategy at the Australian National University. At LASA, Merlin will be progressing our plans to establish a national innovation network for age services in Australia, whilst also contributing to policy and advocacy team activities. Kerri Lanchester, State Manager QLD, General Manager Training and Events LASA Kerri has operated at senior levels in aged services for the past 25 years working across both not for profit and the private sector. Kerri’s career has spanned strategic and operational leadership within the portfolios of home care, indigenous services, mental health, housing, homelessness and tenancy support, along with training and development.

Kerri represents LASA at the National Aged Care Alliance and has been active on a number of national Advisory Groups for the past four years. She holds a Bachelor of Arts, Bachelor of Educational Studies and has qualifications in Service Coordination, Mental Health, Workplace Training and Assessment and Home & Community Care. Megan Lelievre, CoFounder and Director, Evacmate Pty Ltd During her career, Megan has worked across many sectors including aged care, childcare, community, commercial kitchens, offices and retail. With extensive experience and qualifications in risk management, fire safety, safe work procedures, training, business continuity planning, policy and procedure development, auditing and manual handling, Megan moved into her own WHS consulting business where she has worked with some of the largest organisations within the aged care and retirement living industry.

In 2016, Megan was awarded the WIBA’s Creating Change Award and was a finalist in Innovation and Technology, with her new start-up business she has co-founded with husband. Megan’s vision is to save lives, create the ultimate standard of living for Australia’s elderly and create substantial efficiencies for aged care / retirement living industry providers. Stuart Lowe, Partner, Mullins Lawyers With almost 20 years in practice, Stuart is an experienced lawyer and Partner in our Property team. Stuart has particular expertise in the Retirement Villages & Aged Care industry, where he advises clients on compliance issues, agreements and the sale and acquisition of facilities.

He is also an active member of the Leading Age Services Australia Retirement Living Advisory Group, adding to his in-depth knowledge of the industry.

Known for his pragmatism and collaborative approach, Stuart is motivated by helping clients operate facilities that comply with the law and offer residents high quality services, while improving their business models. Stuart also has experience in all aspects of commercial and retail leasing, sale and acquisition of commercial retail and rural properties, compulsory acquisitions and joint ventures. This broad expertise is invaluable to Stuart’s clients across other industries, including Property Development.

Andrew Masters, Managing Director, Bickerton Masters Andrew is an Architect from Bickerton Masters, a design firm engaged with purposeful community architecture with studios in Brisbane, Sydney and Melbourne.

With specialist expertise in strategic design and a commitment to providing value, he is a strong advocate for understanding and engaging with an organisation’s vision, mission and values to collaboratively deliver meaningful and sustainable results. Jane McGrath, Clinical Governance Project Manager, Xavier Jane McGrath is the Clinical Governance Project Manager at Xavier. She has extensive experience as a manager in health care including overnight facilities, day hospitals and doctor practice management. She has also previously had roles such as CEO; DoN; change and project management. This includes Greenfields and brown field constructions; doctor and practice construction.


Julie McStay, Partner, Hynes Legal Julie McStay is a Partner and leader of the aged care and retirement living group at Hynes Legal. Julie is a specialist in the industry and advises a large range of aged care providers and retirement living operators including publically listed groups, private groups and not for profits. Julie has an intimate understanding of the legal issues critical to the aged care and retirement living sector. Julie was recently selected by her peers for inclusion, for the seventh consecutive year, in the ‘Best Lawyers International list’ as a leading lawyer in Australia in ‘Retirement Villages and Senior Living Law’ and ‘Health and Aged Care Law”.

More recently, Julie was recognised as a preeminent lawyer in health and aged care in Doyles List.

Julie provides advice to operators on acquisitions and sales, major incident management, coronial matters and all regulatory issues. She regularly provides advice to industry associations and key stakeholders about regulatory matters relevant to both aged care and retirement living. Julie has a Masters of Law with a major in health law and is also a graduate of the Australian Institute of Company Directors. Fi Mercer, Founding Director, Governance Evaluator Fi Mercer is an entrepreneur, disruptive innovator, governance specialist and founder of Governance Evaluator.

Established in 2013, Governance Evaluator is Australia’s preeminent cloud-based platform for governance evaluation and capability building.

Governance Evaluator is changing the way boards and councils develop themselves for success. The clients of Governance Evaluator find it to be critical in supporting how they evolve to have strong governance. . Governance Evaluator partners with prominent companies who are thought leaders both in Australia and globally for governance, risk, leadership and people solutions. In particular Governance Evaluators’ association with Aon Hewitt, Women on Boards, Australian Centre for Health Care Governance, Victorian Heathcare Association, Harwood Andrews Lawyers and Davidson Accountants, has produced contemporary, expert and industry standard content that is critical for boards.

The governance Evaluator also won the Industry section of the $50,000 IT Invention Test, 2013.

Fi is a sought after director and has been a transformational leader in her many past and present chair and director roles, as well as her roles as a founding director and CEO with 25 years’ executive leadership experience in the Health, Government, NFP and SME sectors. Shyla Mills, CEO, Palliative Care Queensland Shyla has worked as a palliative care nurse for over 15 years throughout Australia and internationally. She holds a Masters in Palliative Care and Public Health.Shyla is based in Brisbane. Megan Motto, CEO, Governance Institute MEGAN MOTTO is the Chief Executive Officer of the Governance Institute of Australia.

The Governance Institute of Australia is the only fully independent professional association with a sole focus on whole-of-organisation governance. Prior to this appointment, she was the CEO of Consult Australia, the association for professional services firms within the built and natural environment. Megan is also currently a Director of Standards Australia and a Director and Chair of the NSW State Advisory Council for the Committee for Economic Development of Australia (CEDA).

In addition to her double teaching degree (BABEd) and Masters in Communication Management, Megan is a Fellow of the Australian Institute of Company Directors and a Justice of the Peace. Paul Murphy, Principal Advisor – Retirement Living & Seniors Housing, LASA Paul brings to LASA over 13 years’ experience in managing Aged Care, Community Care and Retirement Living operations. Paul’s focus is supporting our members with strategy and operational advice across the retirement living sector.

Paul has a Masters Degree in Human Resource Management & Industrial Relations; is a former Qld State Councillor and Fellow of the Australian Human Resources Institute (AHRI); Graduate of the Australian Institute of Company Directors (GAICD); Graduate of the Australian Institute of Superannuation Trustees (GAIST-adv) and is an experienced Company Director with over 12 years’ service on boards in both the education and financial services sectors.

Paul is currently a Trustee Director of Catholic Superannuation Fund (CSF) and chairs the Risk Management committee.

Joanne O’Brien, Partner, CRH Law Joanne is an experienced lawyer who provides strategic, governance, regulatory compliance and commercial advice to the not for profit and charity sectors. She has expertise in corporate governance, strategy development, regulatory compliance and restructuring. Joanne’s experience working with the aged care & disability care providers has enabled her to develop strong skills in Government relations and consumer engagement. She has advised on significant acquisitions and mergers and amalgamations of not for profit entities and regularly assists and educates clients on compliance with quality and professional standards.

Marcus Riley, CEO, BallyCara Marcus Riley’s career in the field of ageing spans over two decades, providing leadership and influence on local, national and global levels. As Australia’s leading international advocate on ageing, he regularly addresses the issue at the United Nations, is chairman of the Global Ageing Network and member of the governing committee of the Global Alliance for the Rights of Older Persons. Marcus lives in Brisbane with his wife and three young children. Booming: A life-changing philosophy for ageing well is his first book.

SPEAKER BIOS 13 | LASA Queensland State Conference 2019

Age Services Creating Innov tive Quality Care | 13 Shaun Riley, CEO, Jubilee Community Care Our Director is Shaun Riley. Shaun has been leading Jubilee Community Care since 2009 and his vision is of providing personalised services, community connections, education and support for older people and their families. Sean Rooney, CEO, LASA As CEO of aged care industry peak body, Leading Age Services Australia, Sean Rooney is a recognised leader in the aged care industry. Sean speaks with credibility and authority on issues of importance to older Australians and providers of aged care services across residential care, home care and retirement living.

Sean has held several Chief Executive/Senior Executive roles in public, private and not-for-profit sector organisations. He has led membership-based organisations and represented the interests of members on the local, national and international stage. Sean also has practical experience at the nexus of the health and aged care sector, having been the CEO at the Australian Medicare Local Alliance.

Sean has a Bachelor of Commerce from the ANU, a Masters of Business Administration from Melbourne University and Post Graduate qualifications in Cross Sector Collaboration from Cambridge University. Kevin Rouse, CEO, Burnie Brae Burnie Brae is a Not-for-Profit Organisation that opened in 1984 in Chermside, Brisbane. They offer a wide range of social, educational and recreational activities for people over 50. Additionally they offer a range of community services for aged persons and younger people with disabilities. There services are delivered based on a philosophy and culture of client choice, flexibility, functional independence and client-centred care.

Geoff Rowe, CEO, ADA Australia Geoff is CEO, Aged and Disability Advocacy (ADA) Australia, a service delivering information and advocacy support to 3,000 people annually. Geoff has held executive roles in the Queensland Government and NFP sector, is an OPAN representative on the National Aged Care Alliance and in 2018 was awarded the prestigious Paul Tys Churchill Fellowship. Deanna Sacco, Head of Group Innovation, IRT Deanna inspires people and groups to explore and thrive in new environments and challenges by opening them up to bigger opportunities. She enables them to uncover and reach their potential by thinking bigger, digging deeper and discovering and creating new possibilities.

Now Group Head of Innovation at IRT, one of Australia’s largest community-owned providers of seniors’ housing and care.

Julie Smith, Partner, Grant Thornton Julie has over 21 years’ experience in providing a holistic service to her clients, specialising in professional services and primary care practitioners in the health industry. With her vast experience in assisting her clients through the life cycle of their business she is recognised as a leader in assisting in: Setting up practices Making your practice sustainable for the future Setting up an equitable service fee arrangement in group practices Tax structuring for investments Succession planning Julie regularly presents on business advisory topics to medical and dental practitioners and is passionate about working alongside her clients to assist in achieving both business and personal goals.

Andrew Spillar, Design Manager, Paynters With over ten years of practice in a range of QLD Architectural studios, Andrew is a proficient leader, designer and documenter, with experience predominantly in Seniors Living projects.Andrew’s passion lies in the creation of quality spaces with a desire to provide meaningful architecture focused on occupants and end users. He has a great interest in developing his understanding of the Seniors Living industry to formulate realistic design outcomes for each project. This passion has led to his role in the Pre-Construction services team at Paynter Dixon Queensland.

Australian owned and operated, Paynter Dixon, founded in 1914, is proud to be one of the Country’s foremost construction and property development companies. Since bringing their total management concept to Queensland in 1954 they have played a key role in the growth and innovation of this State’s commercial and industrial property sectors. PDQ deliver innovative and cost effective built solutions in a variety of markets, including hospitality, aged care, water, education, infrastructure, industrial and commercial construction and interior fitouts. Their enviable reputation boasts high quality workmanship and exceptional client service.

Nichole Tierney, General Manager of People and Culture, ACH Group Nichole leads a team responsible for ensuring that each member of our 1700-strong workforce has an employee experience that can only be felt at ACH Group. With a Master’s Degree in Business and qualifications in Management Psychology and Human Resources, she has extensive experience in strategic and operational initiatives and working with organisations to achieve their objectives through people. She is a recognised leader in management transformation, organisational development and human resources. During her career Nichole has been recognised for her challenging, thought-provoking style which enables leadership teams to understand the impact of their day-to-day behaviours.

Nichole has held senior management positions within private sectors, including multinational retail and professional services. SPEAKER BIOS

14 | LASA Queensland State Conference 2019 SPEAKER BIOS Paula Trood, General Manager Residential Care, Quality & Compliance, Benetas Paula commenced with Benetas in April 2007 and has been General Manager of Residential Services and Quality and Compliance since early 2013. With a background in nursing, Paula has worked in the acute, community and aged care sectors across her 25 year career, focusing on improving the quality of life for older people. After playing such an integral role in the development of Benetas’ new approach to care, Paula is determined to see the model smoothly transition into every residential site.

Paula believes that every young professional should have a strong, positive vision to drive them, as she has through the course of her career.

Paula has held membership on the NACA Veteran and Dementia Supplement and Quality Indicator Reference Groups and is a regular industry presenter. Chris Westacott, Managing Director, Realise Performance Chris Westacott is Managing Director of Realise Performance; a firm specialising in helping organisations improve performance through renewal of their people management and governance systems and processes. Chris has extensive experience in strategic and operational planning, corporate governance and the development and implementation of people and organisational renewal strategies, across diverse industries including aged care, community services, health, government, manufacturing, research and academia.

Chris holds an MBA, Degree qualifications in Human Resources and Marketing, a Diploma of Directorship and the following professional credentials FAICD, FAHRI, FAIM and AFACHSE. Chris is also a Board member of an NFP Aged Care Provider.

Jessie Williams, Executive Director, Groundswell Jessie Williams is the CEO of The Groundswell Project (GSP) : a not for profit organisation known for using innovative arts and health programs to create social and cultural change about death and dying. Ann Wunsch, Executive Director Quality Assessment and Monitoring Operations, Aged Care Quality & Safety Commission Ann Wunsch is the Executive Director Quality, Assessment and Monitoring Operations, Aged Care Quality and Safety Commission. Ann’s role is to manage the accreditation and quality review program across states and territories.

Ann Wunsch has previously held a number of roles over the past 10 years at the Quality Agency and its predecessor, the Accreditation Agency since 2005.

Ann’s background is in regulatory policy and human service delivery in a number of organisations across NSW. Prof Patsy Yates, Project Director, ELDAC Distinguished Professor Patsy Yates is jointly appointed as Head, School of Nursing at Queensland University of Technology, Lead Researcher for the Cancer Nursing Professorial Precinct at Royal Brisbane and Women’s Hospital, and Director for Queensland Health’s Centre for Palliative Care Research and Education (CPCRE). She has over 30 years’ experience in research, education and clinical practice in cancer and palliative care.

Age Services Creating Innov tive Quality Care | 15 Project Management | Design | Construction Aged Care & Supported Living Specialists Stand 54 & 59 paynters.com.au Sally Hogan 0459 900 211 Andrew Spilar 0498 800 230

16 | LASA Queensland State Conference 2019 Abibird – Booth 5 AbiBird is an unobtrusive activity sensor and smartphone app that assists older Australians to remain independent whilst also giving their families peace of mind. The AbiBird sensor tracks normal day and night activity and if activity stops, or varies from the routine, an alert is sent to the AbiBird app on the carer’s smartphone.

Active At Home – Booth 31 Active at Home is a cost effective in-home exercise program designed specifically for organisations providing care services to older people. Through Active at Home, care workers undertake fully accredited and flexible on-line training that allows them to deliver a series of exercises that will improve their client’s mobility, balance and strength. Care workers delivering the Active at Home program have access to a 1800 support line staffed by fully qualified Exercise Physiologists, to help assist and guide them with any client based exercise questions. The Active at Home program complies with the Australian Governments reablement and wellness guidelines, and allows care organisations to easily promote and facilitate wellness into their care packages.

Although funding for Active at Home has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

Active Medical Supplies – Booth 64 Active Medical’s products and service strategy for the Aged Care Sector, encompasses everything from mobility equipment and bathroom equipment to award-winning bedroom solutions. We ensure that we can meet your needs from low-care, all the way through to high-care and dementia support. Our passion and dedication is not only for the safety and care for the resident, but ensuring the staff and organisations care goals are met. Aged Care Online – Booth 40 Stop by stand #40 to find out more about Aged Care Online and My Care Path. Aged Care Online: Australia’ most comprehensive online directory of residential aged care, home care and retirement living services.

Get the latest industry news; follow us on Facebook & Twitter. My Care Path: A complete end-to-end consultancy service to assist clients in navigating the complexities of the aged care sector. Accelerate the efficiency of the admission process; reduce time spent with clients your organisation is unable to assist; 100% ROI with My Care Path.

ARC Training – Booth 3 ARC Training (RTO# 91007), offers quality nationally recognised training courses in community services. More than 3000 students graduated with us in 2018. Since 2001 we have surpassed all of our stakeholders’ high expectations. Hundreds of Australian companies and thousands of employees have benefited from our general, in-house and day programs. ARC can also facilitate ad-hoc solutions to your specific needs. Armstrong Flooring – Booth 23 Armstrong Flooring Pty Ltd is Australia’s only remaining manufacturer of commercial vinyl flooring and has been proudly investing in Australian Manufacturing for over 50 years.

Armstrong Flooring leads through exceptional customer service, technical support and responsible environmental practices, and produces durable high-performance products for domestic and export markets. This commitment is backed by ongoing global support from our parent company and thousands of others who work for our suppliers and partner companies worldwide. Our business focus is on developing long-term mutually beneficial partnerships based on the provision of floor and wall solutions across a broad range of applications – from retail and education to health care, contract housing, commercial interiors and public spaces.

For decades Armstrong Flooring have been key supplier of vinyl flooring and walling options for major projects like Perth Children’s, Northern Beaches and Melbourne’s Royal Children’s Hospitals. Contact 1800 632 624 for more information or visit armstrongflooring.com.au.

Asaleo Care – Booth 56 At TENA, we are committed to providing better continence care for all. With 50 years of experience, we partner with you to tailor solutions that offer optimum fit and functionality, improving quality of care. TENA are pleased to announce the launch of TENA Identifi an innovative new product that tracks a resident’s voiding to provide valuable insights into toileting, product selection and change frequency increasing accuracy and decreasing pad overuse and labour. Australian Medicines Handbook – Booth 18 We produce evidence-based independent medicines references specifically created for health care practitioners across Australia.

Our range includes the Children’s Dosing Companion and the Aged Care Companion. All products are available in book and online formats and are designed to assist the quality use of medicines. Azentro – Booth 50 Azentro was formed in 2013 when two of Queensland’s leading Telstra Enterprise Partners (TTGroup and VV Tech) merged to create a more comprehensive ICT service offering for our customers. Although Azentro is a relatively young brand, our business has been running for over 26 years. South Australian Telstra enterprise partner, Data Mobility Voice joined the Azentro Group in 2018 and our business has since grown to employ over 65 staff across Queensland and South Australia.

Our business focus covers Unified Communications, Healthcare Technology, Mobility, Telematics and Data. Azentro’s capability around these solutions is core business and delivering these solutions effectively is our brand promise. EXHIBITORS

Age Services Creating Innov tive Quality Care | 17 With an unsurpassed track record in the delivery of large scale Telephony projects, we are considered one of the most successful Telstra collaboration partners in Australia. Azentro is ISO 9001 Quality Assured and we hold platinum accreditation/partner status across Telstra, Mitel and Teletrac Navman. Azentro is recognised as Telstra’s Leading Telematics Dealer – and in 2018 were awarded National Teletrac Navman Dealer for a 4th year in a row.

Azentro has had a strong focus on the HealthCare Retirement, Independent Living and Aged Care markets.

For the past 20 years we have deployed large numbers of HealthCare ICT solutions centred around NurseCall, Access Control, IP Telephony integration and wireless solutions. As this market continues to grow we are committed to remain at the forefront of innovative technology solutions for our valued HealthCare Customers and the general market. Servicing customers nationally with staff in Queensland and South Australia and offering 24 x 7 customer support.

BGC Fixed Income Solutions - Booth 25 BGC Fixed Income Solutions is a leader in the Australian bond market, assisting clients earn significantly higher returns on their cash with capital security and liquidity front of mind. BGC Fixed Income Solutions is a division of BGC Partners, a global financial services company with a market capitalisation in excess of $4bn. The group was started by Bernard Gerald Cantor in 1945. BGC Fixed Income Solutions is staffed by industry experts and offers its services to all wholesale investors including aged care providers, community & corporate organisations, private investors, family offices and institutional clients.

Bunzl Outsourcing Services – Booth 29 Our strategy is to continue focussing on adding value to our B2B customers through simplifying the procurement of essential consumables across the key categories of: cleaning & hygiene, healthcare, catering & hospitality, food processing & packaging, industry & safety. What this means to you is that, instead of having numerous suppliers to deal with resulting in numerous invoices and deliveries, you deal with one. In order to ensure we understand your business, you will be allocated an experienced Account Manager who will work with you to ensure you have access to the best possible products at the best possible price, which invariably also results in saving you time, which you can reinvest in managing your business, not the inventory.

Also supporting you are our dedicated Customer Service, Product, Operations, digital and IT teams, who are constantly striving for continuous improvement. While our ongoing commitment to Digital Transformation also means that it will be easier than ever for you to help yourself through easy-to-use Self-Service features.

Dementia Australia – Booth 52 Dementia Australia is the national peak body and charity for people, of all ages, living with all forms of dementia, their families and carers. It provides advocacy, support services, education and information. It is estimated that more than 436,000 people have dementia in Australia. This number is projected to reach more than 1.1 million by 2056. Dementia Australia is the new voice of Alzheimer’s Australia. Our centre for Dementia Learning (CDL) delivers innovative, award winning education programs Australia wide.

National Dementia Helpline 1800 100 500 www.dementia.org.au Dementia Care Matters – Booth 6 We are a leading international dementia care culture change organisation based in the UK, Canada and Australia.

We provide consultancy, learning development, training resources and practice based research. We believe a new culture of care comes from focussing on a model of emotional intelligence. Diabetes Queensland – Booth 10 Diabetes Queensland is a charity and member-based organisation, serving people with all types of diabetes and providing a single, powerful voice for the Queensland diabetes community. As the state based agent of the National Diabetes Services Scheme (NDSS) Diabetes Queensland offers resources and education programs to assist health professionals treating and supporting people with diabetes.

Contact Diabetes Queensland on our Helpline – 1800 177055 or visit www.diabetesqld.org.au Encara Allied Health – Booth 24 Encara provides specialist, individually tailored allied health services to the aged and community care sectors throughout Australia. Our family of over 420 allied health professional help people and improve lives, with a special focus on those living with injury, illness, pain or disability. We achieve this by creating successful partnerships with aged and community care providers. Encara’s services include: Physiotherapy, ACFI Pain Management, Podiatry, Speech Pathology & Dietetics.

e-tools Software – Booth 33 Stay on top of changes easily in Home Support, Home Care, Disability and Residential Care with e-Tools Software solutions. Our proven solutions will help you with effective compliance management and improved outcomes. Built on over 30 years of aged care management experience, our applications are designed to be user-friendly, affordable and time-saving. Applications include NeRA (Resident Agreement), eHCP (Home Care), eHSP (Home Support) and eNDIS. Come see us at Stand 33. EXHIBITORS

18 | LASA Queensland State Conference 2019 FIIG Securities Limited – Booth 41 FIIG is Australia’s largest fixed income specialist.

With over 20 years’ experience dedicated to fixed income, our expertise is unrivalled in the Australian marketplace. Through industry leading research, FIIG empowers investors and their advisers with knowledge and insights – and with offices in Sydney, Melbourne, Brisbane and Perth, FIIG’s 140+ strong team provide expert service and support to clients across Australia. We are not owned by or aligned with any financial institution, so our product range is limited only by our clients’ requirements. Filterfab Pty Ltd – Booth 58 Filterfab is part of the Andrews Group of companies which was founded in 1894.

For more than 100 years the core aim of the company remains committed to the research, development and manufacture of industrial textiles for the laundry and associated industries. We are the Worlds oldest laundry felt manufacturer. Filterfab covers the whole of Australia and New Zealand and has recently expanded into providing a unique number of healthcare products including specialist labelling products ,slide sheets, trolleys , laundry infection control products and custom made bags covers and liners.

Food Solutions Diet Consultants – Booth 26 A leading national service provider of aged care dietitians and speech pathologists, Food Solutions works closely with residential aged care facilities across Australia to meet accreditation standards and promote wellbeing and quality of life. Our aged care specialists provide clinical consultations that optimise resident nutrition, hydration and safe swallowing. Our services extend beyond our clinical work, to offer extensive foodservice support including menu development and review, dining room audits as well as staff training. Our online education portal provides further support with targeted courses for clinical, care and food services staff.

HESTA – Booth 36 We’re a specialist industry super fund dedicated to people who provide some of the best health and community services in the world. With more than 860,000 members and $46 billion invested globally on their behalf, we’ve learned a thing or two about looking after our members.

Home Instead Senior Care – Booth 4 Home Instead Senior Care is a specialist provider of high quality in-home care for older Australians. We help with a range of personal care and lifestyle needs whilst providing welcome companionship. We are committed to addressing the individual and national challenges of an ageing population. HospEquip – Booth 38 & 39 Established in 1999, HospEquip provides timely, cost effective equipment solutions. We aim to engage in our stakeholder’s needs to meet their equipment requirements and expectations in sales, rental and repairs. We continually bring to market leading-edge equipment including electric beds, pressure mattresses, pressure cushions, wheel chairs, hoists and seating systems.

Hynes Legal – Booth 2 Hynes Legal is a specialist, high quality commercial law firm with a team of lawyers that are highly focused on the key areas where we have expertise and deep industry knowledge.

We have implemented technology processes that focus on reducing costs for our clients, including business process outsourcing of back-end operations and a cloud based document management system that provides for a paperless office and efficient storage, access and distribution of documents. Our people work in an open plan office environment that promotes collaboration, encourages creativity and empowers our staff to deliver the highest quality legal advice. We focus and specialise on the industries where we are considered the experts, where we have proven experience and where our people have the passion and desire to deliver the best solutions for our clients.

We specialise in community living (encompassing body corporate, strata, management rights, aged care and retirement living), intellectual property, dispute resolution and workplace relations, health and safety.

Hynes Legal are redefining the way law is practised through the use of technology, development of a collaborative and creative working environment and by focusing on specific industries. This allows us to provide the most cost effective, efficient and highest quality legal solutions for our clients. JD Healthcare – Booth 32 www.jdhealthcare.com.au Established in 2008, JD Healthcare has become a master importer of top-end medical equipment and healthcare products servicing the hospital and aged-care sector. We provide over 1,500 different products and are an industry leader in vertical and horizontal people-transfers.

Representing brands such as Hovertech, we aim to ensure that manual handling never becomes a pain in the neck and that safe people-handling is of utmost importance for staff, carers and residents alike. Laundry Solutions Australia – Booth 44 Since 1983, Laundry Solutions Australia has provided laundry equipment and accessories to the Aged-Care industry. From serving this industry for 30+ years, we have ascertained a deep understanding of our clients’ business needs and therefore are able to tailor a suitable solution from planning of the laundry, through to the final installation.


Age Services Creating Innov tive Quality Care | 19 Leading Age Services Australia – Booth 12,14 &15 Leading Age Services Australia (LASA) is the national peak body representing and supporting providers of age services across residential care, home care and retirement living. We represent our Members by advocating their views on issues of importance and we support our Members by providing information, services, training and events that enhance their performance and sustainability. Lite n’ Easy – Booth 48 & 49 At Lite n’ Easy we believe eating well is at the heart of health and well-being.

As a 100% Australian owned company, we’ve spent over 30 years making it easier for everyone to eat well and live well. Our team of dedicated dietitians and professional chefs create perfectly portioned and nutritionally balanced meals designed to suit all Australians, regardless of their health and wellness goals. With a strong commitment to research and development, innovation and safety, Lite n’ Easy leads the way when it comes to convenient, delicious, healthy eating solutions.

Mundipharma – Booth 8 Mundipharma provides healthcare that enables Australians to live well and age well. We improve patients’ lives in meaningful ways by providing effective therapies along with educational tools that support their proper use. Mundipharma Australia is a member of a global network of independent associated companies which are engaged in research, development, production and marketing of prescription medicines and healthcare products in our fields of expertise across areas such as pain, oncology, respiratory disease, rheumatoid arthritis and antisepsis.

Diversicare’s Multicultural Advisory Service – Booth 51 Diversicare’s Multicultural Advisory Service (MAS) is funded by the Commonwealth Department of Health and the Department of Communities, Disability Services and Seniors.

Professional development is provided free to community care and aged care services seeking to enhance their delivery of culturally appropriate care to older people, people with a disability under 65 and their carers from culturally and linguistically diverse communities (CALD).

NLE Commercial – Booth 34 With over 25 years experience in the Aged Care, Health Care, Hospitality and Electrical Contracting Industries, together with the exclusive range of Girbau Laundry equipment, Finishing equipment and Laundry Trolleys, we can confidently provide you with all your Laundry and Electrical requirements. We pride ourselves on the customer service we offer, attention to detail and complete client satisfaction. Our proven track record speaks for itself with a client base of satisfied customers, combined with industry leading products, places NLE as industry leaders in our market.

At NLE we offer you a one-stop solution to meet all your Laundry and Electrical requirements. Servicing Queensland and Northern NSW.

Paynters – Booth 54 & 59 Paynters are leaders in the design and construction of Aged Care and Supported Living facilities, delivering award winning projects for over 60 years. Paynters specialist aged care team are able to bring fresh eyes to your operating model and establish innovative design solutions that enhance your project goals and align with your business objectives. Person Centred Software Australia – Booth 35 Person Centred Software provides a single solution which is called Mobile Care Monitoring (MCM).

MCM is designed to be in the hands of the carers, rather than being tied to a PC, laptop or tablet.

The system is easy to use and icon driven with limited need for typing. Communication happens with automated escalation of important care interventions; with care plans, planned care routines and shift handover notes; with resident’s preferences, flags for overdue care, and happiness indicators. We have also extended the system’s communication capabilities to include a residents social network. This allows everyone involved with a resident’s life – family, friends and additional care providers – to engage with their care. Premis Solutions – Booth 27 Premis is your specialist business partner for your next building and refurbishment project in the health, aged care, government and education sectors.

Our ability to interpret, understand and deliver the client vision within a building environment that operates on a ‘business as usual’ or ‘live environment’ basis is what sets us apart. Prime Super – Booth 46 Prime Super is an independent profit-to-members superannuation fund and our members are at the heart of everything we do. Prime Super offers straightforward superannuation solutions to empower you to grow, manage and protect your wealth and retirement income. We take the complexity out of super and investments so that you can get on with what matters to you. We have provided super and retirement solutions to Australians for over 20 years.

From beginnings in rural Australia, we have expanded to represent a diverse range of workers across multiple industries. The Fund manages more than $5 billion in funds for over 120,000 members. Visit our website: www.primesuper.com.au or you can call our free call number on 1800 675 839 for any superannuation requirements.


20 | LASA Queensland State Conference 2019 Soularch Aged Care Supplies – Booth 1 Soularch Aged Care Supplies prides itself in quality products and quality service for the Aged Care Sector. Owned and operated by John Markarian, the customer always comes first. The company is dedicated to your needs and requirements, which is paramount. Sutherland Medical – Booth 28 Sutherland Medical have been leaders in healthcare sales since April 1989 and are a wholly Australian owned family company. Our highly skilled professional staff also consist of RN’s who provide educational training as well as sales administration.

We supply our own brand of Sutherland Medical tubular bandages and soft orthopaedic ranges which are latex free. Other products include PolyMem & Activheal wound ranges, Yukiban tapes, Scar Management & Ostomy ranges.

We operate nationally including New Zealand. Swift – Booth 62 Swift is a diversified telecommunications, advertising and content solutions provider. Swift provides aged care specific technology and content. Simply better solutions for your residents and staff. The Bidet Shop – Booth 30 Welcome to The Bidet Shop. We are the largest supplier of bidet toilet seats in Australia and New Zealand for the past 15 years. The Bidet Shop is the official supplier of Coway & Eco Bidets stocking the very latest in electronic retro fitted bidets to fully automatic throne toilet systems.

The Bidet Shop has an enviable reputation in the marketplace today, because the bidets we sell are technologically and aesthetically the best.

They have been embraced by and are in use in government departments, health services, hospitals, leading hotels and of course thousands of Australian and New Zealand homes. Thoughtware /IonMy – Booth 37 onMy is an end-to-end governance workflow solution that reduces the compliance burden. ionMy transparently connects quality and safety with risk management to enable fast, accurate and best practice responses to high-risk issues to maintain accreditation. A real-time, evidence-based audit trail, ionMy provides management peace of mind by addressing governance and duty of care. W&L Mobile Healthcare Services – Booth 37 W&L delivers professional mobile healthcare services to improve the quality of life for older Australians.

Providing a one-stop-shop for aged and community care across Australia, our 300+ staff offer the following allied health services: Physiotherapy Podiatry Occupational Therapy Dentistry Speech Pathology Dietetics ACFI Consultancy Online Learning Webstercare – Booth 53 Webstercare: leading medication management innovation Webstercare offers a complete medication management solution for aged care facilities. Our gold standard Unit Dose 7® Webstersystem®, Portion-pak® system, MedSig® electronic signing and communication system; and the computerised ‘chart- as-a-script’ RxMedChartTM system are all filled with safety features for your staff and residents.

Woollam Constructions – Booth 42 & 43 Woollam Constructions is a leader in the commercial construction industry and at 135 years is one of Australia’s oldest privately- owned construction firms. The evolution of Woollam has paralleled the changing face of Australia. From a small family business started by an optimistic migrant in the late 1800s, the company continues to create buildings for the times. We design and construct future proof buildings for our local communities; aged care, healthcare, schools, airports, and social infrastructure. Woollam has delivered over $400m worth of Seniors Living and Aged care infrastructure across NSW and QLD in the past 4 years including a range of award-winning Residential Aged Care Facilities and Independent Living Units.

Woollam has offices in Townsville, Mackay, Rockhampton, Brisbane, Toowoomba, Gold Coast and Ballina. We call the communities in which we work ‘home’. Our character is distinguished by the collaborative approach of our people and their dealings with colleagues, clients and the community to achieve our promise that working together sets us apart. EXHIBITORS

Age Services Creating Innov tive Quality Care | 21 1 Soularch Aged Care Supplies 34 NLE Commercial 2 Hynes Legal 35 Person Centred Software 3 ARC Training 36 HESTA 4 Home Instead Senior Care 37 W&L Mobile Healthcare Services 5 Abibird 38 & 39 HospEquip 6 Dementia Care Matters 40 Aged Care Online 8 Mundipharma 41 FIIG Securities Limited 10 Diabetes Queensland 42 & 43 Woollam Constructions 12,14 & 15 Leading Age Services Australia 44 Laundry Solutions Australia 18 Australian Medicines Handbook 46 & 47 Prime Super 21 Thoughtware/ionMy 48 & 49 Lite n’ Easy 23 Armstrong Flooring 50 Azentro 24 Encara Allied Health 51 Diversicare’s Multicultural Advisory Service 25 BGC Fixed Income Solutions 52 Dementia Australia 26 Food Solutions Diet Consultants 53 Webstercare 27 Premis Solutions 54 & 59 Paynters 28 Sutherland Medical 55 Person Centred Software Australia 29 Bunzl Outsourcing Services 56 Asaleo Care 30 The Bidet Shop 58 Filterfab Pty Ltd 31 Active At Home 62 Swift 32 JD Healthcare 64 Active Medical Supplies 33 e-tools Software REGISTRATION COUNTERS & BENCHES (MOVABLE) FHR FIRE ALARM FXT FHR FIRE ALARM FXT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT EXIT 3 4 5 6 8 10 12 14 15 18 21 23 24 25 26 31 32 33 34 35 36 30 37 27 28 29 2 1 38 39 41 42 43 44 45 46 40 47 58 56 59 54 52 50 49 53 48 ENTRY 62 64 Plenary Sessions to Hotel Registration Desk Catering Catering LASA Lounge 51 Storage Storage © Copyright.

All rights reserved ExpoNet account: designer: revision by: - file path venue: date: code: stand: size: revision: sydney melbourne brisbane + 61 2 9645 7000 + 61 3 9676 7777 + 61 7 3442 4100 06-Mar-19 11:02:22 AM X:\National Design\Brisbane\2019\QLD\The Star Gold Coast\Lasa QLD State Conference 2019 -v5.rvt Brochure Plan Jasmina G Dean C Lasa QLD State Conference 2019 13 - 15 March 2019 5 The Star Gold Coast, GC & Surfers Rooms LQSCQQ9 JG EXHIBITORS

22 | LASA Queensland State Conference 2019 Nutritious, delicious meals everyone can enjoy. Visit the Lite n’ Easy stand for more information and your FREE sample meal. (Find us at booth 48 & 49) liteneasy.com.au LNE1247 LASA event program advert.indd 1 5/3/19 12:09 pm

Age Services Creating Innov tive Quality Care | 23 General Information Registration Entitlements Early Bird, Standard and Group registration entitle delegates to attend all conference sessions, access to presentations where applicable, lunches, tea breaks, delegate satchel, program, entry to the trade exhibition, one ticket to the Welcome Reception and one ticket to the Conference Dinner.

Single Day registration entitles delegates to attend all conference sessions, access to presentations where applicable, lunches, tea breaks, delegate satchel program and entry to the trade exhibition.

Trade Exhibition A comprehensive trade exhibition will be operating through the conference. Please take the opportunity to visit the booths to learn more about the latest products and services available to the industry. Opening Hours of the Trade Exhibition are: Wednesday – 8.15am – 7.00pm Thursday – 8.15am – 5.00pm Friday – 8.30am – 11.00am LASA Events Conference App We encourage you to download the Conference App. An invitation was sent to all attendees prior to the conference. Delegates are encouraged to use the App during the conference to customize the session you will be attending, search exhibitors, evaluate sessions and much more.

Meal and Refreshment Breaks The Welcome Reception, morning and afternoon teas and lunches will be held within the trade exhibition. Mobile Phone For the comfort of other delegates and speakers, please ensure that mobile phones are switched to silent or off during all sessions.

Name Badges Onsite and Lanyards Upon registration onsite, you will receive a name badge and lanyard which, for security and identification purposes, must be worn to all conference sessions and networking functions. Parking The Star Gold Coast offers a secure, undercover car park to all guests using the facilities. Access to the carpark is via Hooker Boulevard/Nerang-Broadbeach Rd or the Gold Coast Highway and T E Peters Drive. Valet parking is also available at $50 per day *please note there is limited parking facilities available for high vehicles over 1.95m.

Registration and Information Desk The registration desk will be located in the foyer of the Event Centre.

Attendees are asked to make their way to the registration desk upon arrival to receive their registration pack. This will include the conference handbook, delegate list, name badge, networking function tickets (networking function tickets will be included for all full conference attendees and those who have purchased tickets prior to arriving onsite) and other conference material. It is important that all attendees are registered and name badges worn during the duration of the conference. Name badges must also been worn to gain entry into the Trade Exhibition.

Registration desk opening hours: Wednesday – 8.00am – 5.00pm Thursday – 8.00am – 5.00pm Friday – 8.30am – 2.00pm Internet Access Complimentary wireless access is available however not recommended for attendees requiring large downloads or high speed access. Satchels The Delegate satchels contain valuable information from our conference sponsors, exhibitors and organisations involved in the Age Care Services Sector Speaker Presentations Permission has been sought from speakers to have their presentations available on the LASA website. Those received will be made available from the LASA website.

9 pm

Leading Age Services Australia p: 1300 111 636 e: events@lasa.asn.au

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