Queensland - ONSITE HANDBOOK

Queensland - ONSITE HANDBOOK

Queensland - ONSITE HANDBOOK

RESPECT Consumer dignity & choice FEEDBACK Feedback and Complaints APPRAISE Ongoing assessment and planning with consumers WORKFORCE Human Resources GOVERNANCE Organisational Governance CARE Personal Care & Clinical Care SUPPORT Services and supports for daily Living SERVICE Organisation’s Service Environment LASA Queensland The Star, Gold Coast 13 – 15 March STATE CONFERENCE 2019 ONSITE HANDBOOK AgeServices CreatingInnov tive Quality Care PLATINUM SPONSORS

Queensland - ONSITE HANDBOOK

2 | LASA Queensland State Conference 2019 SPONSORS Thank-you to the following sponsors: Coffee Station Sponsor Rural & Remote Focus Dinner Sponsor Excellence in Age Services Awards Sponsors Concurrent Session Sponsors Platinum Sponsors

Queensland - ONSITE HANDBOOK

CONTENTS Welcome from Sean Rooney, CEO LASA
3 Speaking Program Day One
4 Speaking Program Day Two
5 Speaking Program Day Three
6 Excellence in Age Services Awards
7 Speaker Biographies
8 Exhibitor Listing
16 Floor Plan
21 General Information
23 WELCOME from the LASA CEO On behalf of Leading Age Services Australia, I offer a warm welcome to all delegates, presenters, sponsors and exhibitors to our Queensland Conference for 2019 LASA’s Queensland State Conference provides an important forum for industry leaders, managers, practitioners and suppliers from across Queensland and beyond, to come together, learn, celebrate, network and share ideas with their peers.

In the context of the Royal Commission into Aged Care Quality and Safety, this conference clearly comes at a time of significant change and challenge for the age services sector in Australia. However, with challenge comes opportunity, and I am sure that you share LASA’s commitment to grasping this ‘once in a generation’ opportunity to make the aged care system better. The conference theme of “Age Services Creating Innov8tive Quality Care” points to our desire as a sector to lead the drive for new thinking and improvement. I trust the program can provide you with the right range of up to date, relevant, practical tools, and insights.

LASA is delighted to once again bring our Queensland conference to the beautiful Gold Coast. Queensland is a vast state and we thank everyone who has travelled from rural and regional areas to be with us, and especially those who have been impacted by flooding in recent weeks.

In closing, I wish you all well for an enjoyable and enriching few days of learning, collegiality and networking. AgeServices CreatingInnov tive Quality Care Sean Rooney Chief Executive Officer Leading Age Services Australia (LASA) Age Services Creating Innov tive Quality Care | 3

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4 | LASA Queensland State Conference 2019 PROGRAM LASA QLD State Conference 2019 Wednesday 13 March 2019 – DAY ONE Plenary Session 8.50am Conference Welcome Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 9.00am Platinum Sponsor Address John McCafferty, Director Aged Care and Supported Living, Paynters 9.05am Platinum Sponsor Address Maryl-Ann Marshall, Head of Nutrition, Lite n’ Easy 9.10am CEO Address Sean Rooney, CEO, LASA 9.30am The Royal Commission – Where do you think it might land? Facilitator: Paul Johnson,COO, BallyCara Julie McStay, Partner, Hynes Legal Sean Rooney, CEO, LASA Julie Smith, Partner Grant Thornton Shaun Riley, CEO, Jubilee Community Care Mary Anne Edwards, Proprietor Resthaven Aged Care Facility Pty Ltd 10.15am Choice and the Consumer – Open Conversation How do we balance dignity of risk vs duty of care and support our teams to deliver the best outcomes for consumers? Chris Edith, Member Services Advisor & Tracey Duke, Principal Consultant Residential Care, LASA 11.00am Morning Tea 11.30am Insights from Victoria – How the Voluntary Assisted Dying Law has been implemented in Age Services Paula Trood, General Manager Residential Care, Quality & Compliance, Benetas 12.00pm The Aged Care Quality Framework through the eyes of the Aged Care Quality & Safety Commission Ann Wunch, Executive Director Quality Assessment and Monitoring Operations Aged Care Quality and Safety Commission 12.30pm Governance under the new Single Aged Care Quality Framework – managing risks and strengthening governance processes Julie McStay, Partner, Hynes Legal 1.00pm Lunch 2.30pm The Qld Parliamentary Inquiry in to Aged Care, End of Life & Palliative Care and Assisted Dying Consultation Session Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 3.30pm Afternoon Tea 4.00pm Proactive communications planning in an era of scrutiny Facilitator: Damien Edmonds, General Manager, Edmonds Marketing Stephen Gook, General Manager, Group Marketing, AVEO Joanne Allison-Schouw, General Manager, Bribie Respite & Support Services Heather Hill, Managing Director, Heather Hill Group Kevin Rouse, CEO, Burnie Brae 5.00pm Close of Day One Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 5.00pm Welcome Reception Trade Exhibition Hall 7.00pm Rural & Remote Focus Dinner Delivering clear and consistent communications in your community Damien Edmonds, General Manager, Edmonds Marketing

Queensland - ONSITE HANDBOOK

Age Services Creating Innov tive Quality Care | 5 Thursday 14 March 2019 – DAY TWO Plenary Session 8:45am The Customer Experience Dr Robert Dew, Director, Coriolis Innovation 9.30am The Workforce Experience Nichole Tierney, General Manager of People and Culture, ACH Group 10.00am SONA - A Professional Community Reimagining Ageing Michael Isaac, Director SONA Institute, Ballycara 10.30am Morning Tea with Trade Exhibitors Concurrent Streams A A1 – Consumer Dignity & Choice A2 – Organisational Governance A3 – Personal Care & Clinical Care 11.00am Experiential Dementia Education for Staff – Providing the much needed insights of walking in one’s shoes Bec Hogan, Operations Manager Churches of Christ Care Culture, Ethics and Governance Megan Motto, CEO, Governance Institute Getting it right – Quality and Safety in action Fiona Hearn, Executive General Manager Care Innovation And Quality, Bolton Clarke 11.30am Governance: From Frying Pan to Fire a conversation about expectations, failures, standards & practical responses to avoid being burnt Bruce Bailey, Director, Pride Living Clinical Governance – Are you confident your staff have the skills to identify & escalate clinical deterioration?

Jane McGrath, Clinical Governance Project Manager, Xavier 11.45am CCTV – Who’s Choice is it? The Legal & Ethical Issues Joanne O’Brien, Partner, CRH Law 12.00pm Empowering Boards to develop their governance capability Fi Mercer, Founding Director, Governance Evaluator Antimicrobial Stewardship – Understanding, Education & Implementing Stuart Donohoe, Manager of Clinical Safety & Quality, Bolton Clarke 12.30pm Lunch with Trade Exhibitors Plenary Session 4.00pm Age Services Industry Reference Committee – Working with you to deliver an agile workforce Ian Hardy, Chair, ASIRC 4.30pm LASA’s new Safety and Quality Management System Join us for a practical, interactive session demonstrating LASA’s new Safety & Quality Management System.

Designed to assist providers with compliance to the Aged Care Quality Standards, it’s a better way for home and residential care providers to manage their processes and deliver best practice consumer-centred care.

Jane Floyd, Principal Consultant Home Care, LASA Walter Tran, Business Solutions Manager, Centro Assist 5.00pm Close of Day Two 6.30pm Pre-Dinner Drinks 7.00pm Conference Dinner & Excellence in Age Services Awards Proudly Sponsored By Concurrent Streams B B1 – Services & Supports for Daily Living B2 – Organisations Service Environment B3 – Feedback and Complaints 2.00pm Dysphagia Foods for Aged and Community Care Jo Cleary, Solutions, Strategy, Innovation, Training, Change in Aged Care Dining Experience Specialists CREATING THE VILLAGE: Enabling Best Practice Care Through Best Practice Facilities.

Andrew Masters, Managing Director, Bickerton Masters Gaining insights from complaints Viv Daniels, National Manager Complaints Operations, Aged Care Quality & Safety Commission 2.30pm Consumer Wellbeing and how to incorporate it in to your planning – The 10K Project Jessie Williams, Executive Director, Groundswell Building a bold new future Sally Hogan, Strategist Aged Care & Supported Living, and Andrew Spillar, Design Manager, Paynters The consumer’s perspective of quality Louise Greene, Director, The Ideal Consultancy 3.00pm A new dawn - reframing aged care service delivery through models of care Judi Coombe, Manager Operations, Ansell Strategic Pty Ltd Raising the Bar with Innovation Megan Lelievre, CoFounder and Director, Evacmate Pty Ltd Consumer Confidence – How to reclaim it & enhance it Geoff Rowe, CEO, ADA Australia 3.30pm Afternoon Tea with Trade Exhibitors

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6 | LASA Queensland State Conference 2019 Plenary Session – Creating Innovative Quality Care – Thinking Out of the Box 11.00am The Innovation happening in age services Merlin Kong, Principal Advisor Innovation, LASA 11.30am Venturing into the Unknown World of Open Innovation, Start-Ups and Intrapreneurship Deanna Sacco, Head of Group Innovation, IRT 12.00pm When Human centred Design & Strategy Collide Lauren Ffrost, Integration Design Lead, Bolton Clarke 12.30pm Creative Ageing Michelle Heldon, Arts Engagement Manager HammondCare 1.00pm Booming – A life changing philosophy for ageing well Marcus Riley, Author, Booming 1.45pm Conference Close Kerri Lanchester, State Manager QLD, General Manager Training & Events, LASA 2.00pm Takeaway Lunch Friday 15 March 2019 – DAY THREE Concurrent Streams C C1 – Human Resources C2 – Ongoing Assessment & Planning with Consumers C3 – Retirement Living 9.00am Building our Tribes: Keeping all leaders engaged The demand upon our aged care teams is growing.

We must engage all leaders (at all levels). It is vital we respond to the need to continually grow with our workforce. It’s a balance we all share, especially when the biggest demands for emerging leaders is for opportunities to progress their careers and find support in building their own mentoring tribes. Samantha Bowen, Managing Director, Acorn Network How to ensure your assessment and planning is effective Tracey Duke, Principal Consultant Residential Care, LASA How you are now complying with Stage One of the HLAA Stuart Lowe, Partner, Mullins Lawyers 9.30am Do end of life conversations improve care outcomes?

Prof Patsy Yates, Project Director, ELDAC Preparing for Stage Two of the HLAA Terry Green, Manager, Regulatory Operations, Regulatory Services, Housing and Homelessness Services Department of Housing and Public Works 9.45am Operating in a crisis environment - your people are your secret weapon Chris Westacott, Managing Director, Realise Performance 10.00am Advance Care Planning – How to get it right Shyla Mills, CEO, Palliative Care Queensland Alternatives to the DMF financing model – Not just a DMF with lipstick?

Paul Murphy, Principal Advisor – Retirement Living & Seniors Housing, LASA 10:30am Morning Tea with Trade Exhibitors - Prize Draw

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Excellence in Age Services Awards The LASA Excellence in Age Services Awards aim to promote and recognise excellence across the diverse and dynamic fields of endeavour in the age services industry. The awards celebrate the passion and achievements of organisations, teams and individuals in the service of older Australians. The awards also seek to increase public confidence and community involvement in aged care and services. These awards are proudly sponsored by INDIVIDUAL/RISING STAR AWARD Sue Branchett, Bolton Clarke Natalie Pirret, Woombye Care Jenny Caswell, Home Instead Senior Care - East Brisbane Chaplain George Rankin, Lutheran Services The award winners will be announced at the Conference Dinner, which will be held at The Star in the Event Centre Marquee, on Thursday 14 March from 6.30pm – 1 1.30pm ORGANISATION AWARD Recognising an age services provider who has made an outstanding contribution to care and services development or provision of high level support to the aged by demonstrating leadership, innovation and excellence.

TEAM AWARD Recognising a team, working within the age services sector that has created an environment that encourages workplace diversity, positive workplace culture and increased staff wellbeing through development of a service or process or has used innovation and initiative to improve the lives of older people and improve the age services experience. INDIVIDUAL AWARD This award recognises an individual who has made an outstanding contribution to the age services sector, has used innovation and initiative to improve the lives of older people and has delivered high quality care to the aged.

RISING STAR This award recognises an individual with less than five years industry experience who has made an outstanding contribution to the age services sector, has used innovation and initiative to improve the lives of older people and has delivered high quality care to the aged.

AWARD CATEGORIES Congratulations to all our Excellence in Age Services Awards State Finalists ORGANISATION AWARD Ballycara Liberty Community Connect Co.As.It. Community Services Woombye Care TEAM AWARD Client Support Co-ordination Team, Jubilee Community Care At Home Support Services, Bolton Clarke Centacare Cottage Respite, Centacare Community Services

Queensland - ONSITE HANDBOOK

Joanne Allison-Schouw, General Manager, Bribie Respite & Support Services Jo manages Bribie Respite & Support Services, offering support services to people with Dementia specific needs and Young People with Disability.

Under Jo’s leadership the service has opened a specialized Learning Centre for disabled clients, teaching social skills and self-care, and has changed its CHSP services to focus on assisting people with Dementia to live well. Jo is establishing Bribie Island as a Dementia Friendly Community and working with all levels of government to improve overnight respite opportunities for people in her Community. She is a member of the local Chamber of Commerce and been an active member of LASA for over 10 years.

Bruce Bailey, Director, Pride Living As the founding Director of Pride Living, Bruce’s focus and commitment is in working with aged care providers to find practical and commercial solutions that assist them to remain sustainable, focused and financially viable in a complex environment. His expertise and passion are recognised nationally by providers, industry peaks and government’. Samantha Bowen, Managing Director, Acorn Network Samantha Bowen is a leading voice on Generation Y in our healthcare workplaces, with a strong focus on how social care, ageing, and not-for-profit workplaces can utilise their brilliant missions to engage our future leaders.

Now a recognised young industry leader and youth advocate, she is well-known for her commentary and insights on aged care and issues affecting young professionals. She’s a board member for the NHMRC’s National Institute of Dementia Research, a recipient of the Layne Beachley Foundation Scholarship, a contributor to a number of national publications, hosts Grey Revolution - a podcast for aged care leaders, and runs a successful national online mentoring program for aged care leaders through her organisation Acorn Network. Join the discussion and hear how your passion for ageing, aged care, and workforce development will help you drive engagement and results in your leaders of tomorrow Jo Cleary, Hospitality Quality Outcomes Catalyst, Dining Experience Specialists Jo holds a Bachelor of Science (Hons), Certificate IV in Training & Assessment and Certificate in Understanding Dementia.

She has skills in Research, Interviewing, Project Management, Tenders, Value Stream Mapping, Organisational Review, Business Intelligence, Gap Analysis, Stakeholder Management, Facilitation, Implementation and Report Writing.

Jo is passionate about creating a good outcome for diners – a dining experience that also meets the needs of families, management, staff and external agencies. She is a member of relevant industry groups and closely follows local and international food and care trends. Judi Coombe, Manager Operations, Ansell Strategic Pty Ltd Judi is the Manager – Operations at Ansell Strategic, a specialist advisory firm dedicated to the aged care and retirement village sectors in Australia and New Zealand. Judi has extensive experience in the aged care sector at both operational and senior management levels and has been responsible for a number of new development, clinical and change management projects.

Judi’s role at Ansell Strategic has been integral in assisting clients to develop and implement new organisational strategies and culture systems to better meet consumer preference and demand. Judi is a Registered Nurse with post-graduate health service management qualifications and an MBA. Viv Daniels, National Manager Complaints Operations, Aged Care Quality & Safety Commission Viv Daniels has had a successful and varied career in both the public and private sector over the last 30 years. She is currently the National Manager Complaints Operations for the Aged Care Quality and Safety Commission, having previously held the same role in the former Aged Care Complaints Commissioner from 2016.

Viv has overall responsibility for 130 employees who are working to resolve complaints about government funded aged care services including: Residential care or residential respite care Home care packages Commonwealth Home Support Programme Flexible care which includes transition care and National Aboriginal and Torres Strait Islander Dr Robert Dew, Director, Coriolis Robert is an Innovation Management consultant with over 15 years’ experience structuring companies for growth as the principal of Coriolis Innovation. He has worked for large firms including KLM, Thiess and Flight Centre: his is currently on retainer with Advisian (a division of Worley Parsons).

He is an active Business Angel, having founded 30 start-ups and invested in 4 other private firms. As a Visiting Professor he has lectured MBA’s at 8 universities across Europe, Asia and Australia, including QUT and Bond University.

Stuart Donohoe, Manager of Clinical Safety & Quality, Bolton Clarke Following qualification at the City University in London, Stuart subsequently undertook further study and work in the fields of Burns, Plastics and Reconstructive Surgery, Tissue Viability and Intensive Care Nursing, attaining post graduate certificates in these areas. A move away from the acute care sector saw Stuart in the patient flow unit of the Princess Alexandra Hospital in Brisbane, where he operated as the bed manager, responsible for patient allocations. Whilst with Blue Care Stuart attained an extensive knowledge 8 | LASA Queensland State Conference 2019 SPEAKER BIOS

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Age Services Creating Innov tive Quality Care | 9 of the aged care industry, including accreditation processes, funding requirements, human resource management, legislative compliance, best practice clinical care and person centered approaches. Whilst in this position Stuart completed a Graduate Certificate in Leadership and Management with Griffith Business school. In early 2018 Stuart moved to the position of Manager Clinical Safety and Quality at Bolton Clarke providing leadership and specialist advice to support the organisations clinical governance and quality improvement framework. Tracey Duke, Principal Consultant Residential Aged Care, LASA Tracey’s role at LASA is the Principal Consultant for Residential Aged Care.

She is a Registered Nurse who holds a Bachelor of Nursing, Post Graduate Certificate in Intensive Care, Graduate Diploma Business (Management), Master of Business Administration and a Diploma with Company Directors.

She has over 30 years experience in health working in both Western Australia and Queensland holding various appointments across national services in both the private and not-for-profit aged care sectors. She is an active member of the Australian College of Nursing and belongs to the Policy Chapter on Workforce having recently participated in publishing a position paper on unlicensed workers in healthcare environments. Her background includes Adjunct Professorial Appointment to the School of Nursing and Midwifery Griffith University, membership on the State-wide General Medical Clinical Network, State-wide Clinical Handover Reference Group, participation on the Griffith and ACU University Bachelor of Nursing Advisory Committees, Membership on the Corporate Services Committee for Queensland Nursing Council and member of the Australian Institute of Company Directors.

Tracey has a keen interest in Nursing Leadership and developing high performance teams able to achieve innovations and improve health outcomes for our community. Chris Edith, Member Services Advisor, LASA Chris provides member support across Queensland, including convening Regional Industry Forums, Residential and Home Care Advisory groups. Chris has a broad and varied background in the Australian Government health sector and the community sector and extensive experience as a Quality Surveyor with the Australian Aged Care Quality Agency (Agency). Chris is passionate about people, paper and processes, within a continuous improvement framework.

Previous roles include project management in health and social programs, human resource manager, case manager and staff trainer. Chris holds a Bachelor of Adult Education and HR Management.

Damien Edmonds, General Manager, Edmonds Marketing Aside from being a test-cricket tragic, Damien’s passion is strategic marketing and communications. He’s been involved with: The launch of Australian Men’s Health magazine The launch of Free-Flow Tolling and the go via brand into southeast Queensland Volunteering Queensland, as a Non-Executive Board Member. He was Chair of Marketing, Communications and Relationships Sub-Committee (2013-2017) and VicePresident 2017. Finally, Damien’s paternal: Grandfather managed a trusted advertising firm in Brisbane, and Grandmother was a Courier Mail columnist.

Lauren Ffrost, Integration Design Lead, Bolton Clarke Lauren currently works for Bolton Clarke, one of Australia’s largest independent not for profit providers of age care. Lauren works in the Design and Innovation team where she applies human centred design methodology to solve complex strategic problems. Lauren also works with the business to develop new business and service models with a focus on the CX.

Laurens career in the human services has been diverse, in both Government and Non-Government organisations across child protection, law, ageing, disability and children’s services. Lauren has managed large operational teams in age care, disability and children’s services, however now sees significant value in applying design to create value across the supply chain. Lauren is a member of Senior Living Innovation, a collaboration between age care providers and QUT and she also teaches at the University of Queensland.

Lauren is a Social Scientist and has a Master’s degree in Social Work.

Stephen Gook, General Manager, Group Marketing, AVEO Stephen Gook is the General Manager, Group Marketing with the Aveo Group. He has worked at AVEO Group since 201 1. Stephen will be presenting as part of the proactive communications planning in an era of scrutiny panel session on Wednesday 13 March. Terry Green, Department of Housing & Public Works Terry has 23 years’ experience working in the Social Services sector and joined the Regulatory Operations as Manager in 2012, just prior to the Department of Housing and Public Works becoming responsibility for administering the Queensland Retirement Villages Act 1999.

Regulatory Operations is responsible for the registration of retirement village schemes and undertaking action to address areas of non-compliance with legislative requirements. The Residential Services Unit is also responsible for regulating the Residential Park, Private Boarding House and Community Housing industries in Queensland.

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Queensland - ONSITE HANDBOOK

Louise Greene, Director, The Ideal Consultancy Louise Greene is a co-founder and the Director of The Ideal Consultancy, a national management consulting firm that services the aged care and seniors sector. MBA qualified Louise specialises in assisting Boards and Executive to strategically analyse and identify real opportunities for the future. Louise’s experience includes developing innovative approaches to service delivery and funding models, performance review, and establishing aged care and retirement living businesses. Louise leads the Ideal team in identifying opportunities for current and future growth, identifying and understanding market trends, developing sustainable service and business models, strategic planning, supporting new entrants to successfully enter the Australian aged care and senior living market and enabling clients to achieve sustained improvements in business performance.

Louise researches international and Australian and over the past two years has travelled to the United Kingdom, China, Japan, New Zealand, Singapore and the United States researching best practice, service innovation and sustainable models.

Ian Hardy, Chair, ASIRC Mr Hardy has worked in the aged care sector for more than 30 years including 28 leading Helping Hand, a not-for-profit provider of residential and home aged care and retirement living services. Mr Hardy was awarded the honorary title of University Fellow by UniSA in 2005 and appointed a Member of the Order of Australia in 2008 for services to the community including for developing better aged care services. He has sat on several government advisory groups for aged and community care, most recently for the development of the new aged care standards. Mr Hardy has been a strong advocate for the rights of older people to live a life with dignity and choice and Helping Hand became an early adopter of consumer directed care under his leadership.

Fiona Hearn, Executive General Manager Care Innovation And Quality, Bolton Clarke Fiona has enjoyed a long and distinguished career in home nursing and community care, having worked in a variety of nursing leadership roles over many years. In 2015 RDNS merged with RSL Care and now operate as ‘Bolton Clarke’ in Australia, in the process becoming one of Australia’s largest most experienced not for profit aged care, health and independent living providers. Her current role, as Executive General Manager Care, Innovation and Quality is a senior group executive leadership role across the group. Fiona has represented community care services in a range of Government policy areas and held a number of positions on Boards of Management for Community and Rural Health Services.

Qualifications include: Master Health Science in Health Administration (MHS) Graduate of the Australian Institute of Company Directors (GAICD) Member of Australian College of Nursing (MACN). Michelle Heldon, Arts Engagement Manager, HammondCare Michelle Heldon is the Arts Engagement Manager for HammondCare. Michelle was key in the development and delivery of the HammondCare Arts on Prescription model and research program. She has over 15 years’ experience of working in aged care and tailoring art activities and programs to support healthy and active ageing. Michelle is a practicing Visual Artist based on the South Coast of Sydney and holds a Bachelor of Fine Arts with Honours from the National Art School, Sydney and a Diploma in Art Therapy.

She has travelled overseas and worked on art and health community projects in the UK, Greenland, Finland and Iceland. Her passion is working with the older generation, in particular; people living with dementia and their care partners, to creatively explore self-expression and connection. Michelle has worked as a dementia specific carer and artist educator at a range of residential and community centres and art galleries throughout NSW. In addition to her Arts Engagement role with HammondCare she is the Art and Dementia Coordinator at the Museum of Contemporary Art Australia.

Heather Hill, Managing Director, Heather Hill Group Heather Hill - Managing Director of the Heather Hill Group a Qld family owned and operated company offering specialised products and services to the aged care industry. As a registered nurse working in aged care Heather observed that few products and services were designed with aged care recipients, residents and providers specifically in mind. Understanding these requirements the Heather Hill Group started as an aged care specific nursing agency in 2002 and now includes a home care service, adaptive clothing line and aged care advisory service.

Bec Hogan, Operations Manager Churches of Christ Care Bec Hogan is the Operations Manager for Churches of Christ Care for four years. She is an experienced Operations Manager with demonstrated skills in leading and managing the delivery and development of services. Operate programs to fixed budgets and implement policies and procedures to meet organisation objectives.

Sally Hogan, Strategist Aged Care & Supported Living Sally has extensive experience in the aged care sector with qualifications in nursing, dementia care and education. She has worked in a variety of roles in quality and aged care, including senior management roles across both New South Wales and Queensland. She is able to provide Strategic advisory services particularly related to the disability sector, dementia care and addressing the interrelationship between the translation of relevant aspects of the Australian Aged Care Quality Standards into design. 10 | LASA Queensland State Conference 2019 SPEAKER BIOS

Age Services Creating Innov tive Quality Care | 11 Michael Isaac, Director, SONA Institute, Ballycara Michael Isaac has 30 years’ experience in various roles in the aged care sector and is an experienced influencer and industry leader. He has worked with BallyCara to develop Sona over the past few years. In his current role, he is responsible for leading the Sona Institute and its delivery of services. Paul Johnson, Chief Opportunity Officer, Ballycara Paul Johnson’s career in the ageing industry has spanned two states, over two decades and across the spectra of service provider, industry adviser and public servant.

With qualifications in human services and management, Paul is passionate about exceptional customer service, redefining ageing, enjoying life and a great cup of coffee.

Paul actively engages with key stakeholders across Australia and continues to contribute to national policy development and reform of Australia’s aged care system through his involvement with LASA. Paul is a member of the LASA Members’ Advisory Committee in Queensland and serves as a Board Director of ADA Australia. Merlin Kong, Principal Advisor – Head of InnovAgeing, LASA Merlin Kong has an eclectic background, including: Executive Director at Community Services #1, Executive Director at the ACT Property Council, and Policy Strategy Director and Senior Adviser to various MLAs in the ACT Legislative Assembly.

Merlin also held innovation advisory roles with both start-ups and institutions, and actively volunteers his time mentoring young entrepreneurs.

He is pursuing innovation studies at Stanford University, and has taught innovation and entrepreneurship, and business development strategy at the Australian National University. At LASA, Merlin will be progressing our plans to establish a national innovation network for age services in Australia, whilst also contributing to policy and advocacy team activities. Kerri Lanchester, State Manager QLD, General Manager Training and Events LASA Kerri has operated at senior levels in aged services for the past 25 years working across both not for profit and the private sector. Kerri’s career has spanned strategic and operational leadership within the portfolios of home care, indigenous services, mental health, housing, homelessness and tenancy support, along with training and development.

Kerri represents LASA at the National Aged Care Alliance and has been active on a number of national Advisory Groups for the past four years. She holds a Bachelor of Arts, Bachelor of Educational Studies and has qualifications in Service Coordination, Mental Health, Workplace Training and Assessment and Home & Community Care. Megan Lelievre, CoFounder and Director, Evacmate Pty Ltd During her career, Megan has worked across many sectors including aged care, childcare, community, commercial kitchens, offices and retail. With extensive experience and qualifications in risk management, fire safety, safe work procedures, training, business continuity planning, policy and procedure development, auditing and manual handling, Megan moved into her own WHS consulting business where she has worked with some of the largest organisations within the aged care and retirement living industry.

In 2016, Megan was awarded the WIBA’s Creating Change Award and was a finalist in Innovation and Technology, with her new start-up business she has co-founded with husband. Megan’s vision is to save lives, create the ultimate standard of living for Australia’s elderly and create substantial efficiencies for aged care / retirement living industry providers. Stuart Lowe, Partner, Mullins Lawyers With almost 20 years in practice, Stuart is an experienced lawyer and Partner in our Property team. Stuart has particular expertise in the Retirement Villages & Aged Care industry, where he advises clients on compliance issues, agreements and the sale and acquisition of facilities.

He is also an active member of the Leading Age Services Australia Retirement Living Advisory Group, adding to his in-depth knowledge of the industry.

Known for his pragmatism and collaborative approach, Stuart is motivated by helping clients operate facilities that comply with the law and offer residents high quality services, while improving their business models. Stuart also has experience in all aspects of commercial and retail leasing, sale and acquisition of commercial retail and rural properties, compulsory acquisitions and joint ventures. This broad expertise is invaluable to Stuart’s clients across other industries, including Property Development.

Andrew Masters, Managing Director, Bickerton Masters Andrew is an Architect from Bickerton Masters, a design firm engaged with purposeful community architecture with studios in Brisbane, Sydney and Melbourne.

With specialist expertise in strategic design and a commitment to providing value, he is a strong advocate for understanding and engaging with an organisation’s vision, mission and values to collaboratively deliver meaningful and sustainable results. Jane McGrath, Clinical Governance Project Manager, Xavier Jane McGrath is the Clinical Governance Project Manager at Xavier. She has extensive experience as a manager in health care including overnight facilities, day hospitals and doctor practice management. She has also previously had roles such as CEO; DoN; change and project management. This includes Greenfields and brown field constructions; doctor and practice construction.

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Julie McStay, Partner, Hynes Legal Julie McStay is a Partner and leader of the aged care and retirement living group at Hynes Legal. Julie is a specialist in the industry and advises a large range of aged care providers and retirement living operators including publically listed groups, private groups and not for profits. Julie has an intimate understanding of the legal issues critical to the aged care and retirement living sector. Julie was recently selected by her peers for inclusion, for the seventh consecutive year, in the ‘Best Lawyers International list’ as a leading lawyer in Australia in ‘Retirement Villages and Senior Living Law’ and ‘Health and Aged Care Law”.

More recently, Julie was recognised as a preeminent lawyer in health and aged care in Doyles List.

Julie provides advice to operators on acquisitions and sales, major incident management, coronial matters and all regulatory issues. She regularly provides advice to industry associations and key stakeholders about regulatory matters relevant to both aged care and retirement living. Julie has a Masters of Law with a major in health law and is also a graduate of the Australian Institute of Company Directors. Fi Mercer, Founding Director, Governance Evaluator Fi Mercer is an entrepreneur, disruptive innovator, governance specialist and founder of Governance Evaluator.

Established in 2013, Governance Evaluator is Australia’s preeminent cloud-based platform for governance evaluation and capability building.

Governance Evaluator is changing the way boards and councils develop themselves for success. The clients of Governance Evaluator find it to be critical in supporting how they evolve to have strong governance. . Governance Evaluator partners with prominent companies who are thought leaders both in Australia and globally for governance, risk, leadership and people solutions. In particular Governance Evaluators’ association with Aon Hewitt, Women on Boards, Australian Centre for Health Care Governance, Victorian Heathcare Association, Harwood Andrews Lawyers and Davidson Accountants, has produced contemporary, expert and industry standard content that is critical for boards.

The governance Evaluator also won the Industry section of the $50,000 IT Invention Test, 2013.

Fi is a sought after director and has been a transformational leader in her many past and present chair and director roles, as well as her roles as a founding director and CEO with 25 years’ executive leadership experience in the Health, Government, NFP and SME sectors. Shyla Mills, CEO, Palliative Care Queensland Shyla has worked as a palliative care nurse for over 15 years throughout Australia and internationally. She holds a Masters in Palliative Care and Public Health.Shyla is based in Brisbane. Megan Motto, CEO, Governance Institute MEGAN MOTTO is the Chief Executive Officer of the Governance Institute of Australia.

The Governance Institute of Australia is the only fully independent professional association with a sole focus on whole-of-organisation governance. Prior to this appointment, she was the CEO of Consult Australia, the association for professional services firms within the built and natural environment. Megan is also currently a Director of Standards Australia and a Director and Chair of the NSW State Advisory Council for the Committee for Economic Development of Australia (CEDA).

In addition to her double teaching degree (BABEd) and Masters in Communication Management, Megan is a Fellow of the Australian Institute of Company Directors and a Justice of the Peace. Paul Murphy, Principal Advisor – Retirement Living & Seniors Housing, LASA Paul brings to LASA over 13 years’ experience in managing Aged Care, Community Care and Retirement Living operations. Paul’s focus is supporting our members with strategy and operational advice across the retirement living sector.

Paul has a Masters Degree in Human Resource Management & Industrial Relations; is a former Qld State Councillor and Fellow of the Australian Human Resources Institute (AHRI); Graduate of the Australian Institute of Company Directors (GAICD); Graduate of the Australian Institute of Superannuation Trustees (GAIST-adv) and is an experienced Company Director with over 12 years’ service on boards in both the education and financial services sectors.

Paul is currently a Trustee Director of Catholic Superannuation Fund (CSF) and chairs the Risk Management committee.

Joanne O’Brien, Partner, CRH Law Joanne is an experienced lawyer who provides strategic, governance, regulatory compliance and commercial advice to the not for profit and charity sectors. She has expertise in corporate governance, strategy development, regulatory compliance and restructuring. Joanne’s experience working with the aged care & disability care providers has enabled her to develop strong skills in Government relations and consumer engagement. She has advised on significant acquisitions and mergers and amalgamations of not for profit entities and regularly assists and educates clients on compliance with quality and professional standards.

Marcus Riley, CEO, BallyCara Marcus Riley’s career in the field of ageing spans over two decades, providing leadership and influence on local, national and global levels. As Australia’s leading international advocate on ageing, he regularly addresses the issue at the United Nations, is chairman of the Global Ageing Network and member of the governing committee of the Global Alliance for the Rights of Older Persons. Marcus lives in Brisbane with his wife and three young children. Booming: A life-changing philosophy for ageing well is his first book.

SPEAKER BIOS 13 | LASA Queensland State Conference 2019

Age Services Creating Innov tive Quality Care | 13 Shaun Riley, CEO, Jubilee Community Care Our Director is Shaun Riley. Shaun has been leading Jubilee Community Care since 2009 and his vision is of providing personalised services, community connections, education and support for older people and their families. Sean Rooney, CEO, LASA As CEO of aged care industry peak body, Leading Age Services Australia, Sean Rooney is a recognised leader in the aged care industry. Sean speaks with credibility and authority on issues of importance to older Australians and providers of aged care services across residential care, home care and retirement living.

Sean has held several Chief Executive/Senior Executive roles in public, private and not-for-profit sector organisations. He has led membership-based organisations and represented the interests of members on the local, national and international stage. Sean also has practical experience at the nexus of the health and aged care sector, having been the CEO at the Australian Medicare Local Alliance.

Sean has a Bachelor of Commerce from the ANU, a Masters of Business Administration from Melbourne University and Post Graduate qualifications in Cross Sector Collaboration from Cambridge University. Kevin Rouse, CEO, Burnie Brae Burnie Brae is a Not-for-Profit Organisation that opened in 1984 in Chermside, Brisbane. They offer a wide range of social, educational and recreational activities for people over 50. Additionally they offer a range of community services for aged persons and younger people with disabilities. There services are delivered based on a philosophy and culture of client choice, flexibility, functional independence and client-centred care.

Geoff Rowe, CEO, ADA Australia Geoff is CEO, Aged and Disability Advocacy (ADA) Australia, a service delivering information and advocacy support to 3,000 people annually. Geoff has held executive roles in the Queensland Government and NFP sector, is an OPAN representative on the National Aged Care Alliance and in 2018 was awarded the prestigious Paul Tys Churchill Fellowship. Deanna Sacco, Head of Group Innovation, IRT Deanna inspires people and groups to explore and thrive in new environments and challenges by opening them up to bigger opportunities. She enables them to uncover and reach their potential by thinking bigger, digging deeper and discovering and creating new possibilities.

Now Group Head of Innovation at IRT, one of Australia’s largest community-owned providers of seniors’ housing and care.

Julie Smith, Partner, Grant Thornton Julie has over 21 years’ experience in providing a holistic service to her clients, specialising in professional services and primary care practitioners in the health industry. With her vast experience in assisting her clients through the life cycle of their business she is recognised as a leader in assisting in: Setting up practices Making your practice sustainable for the future Setting up an equitable service fee arrangement in group practices Tax structuring for investments Succession planning Julie regularly presents on business advisory topics to medical and dental practitioners and is passionate about working alongside her clients to assist in achieving both business and personal goals.

Andrew Spillar, Design Manager, Paynters With over ten years of practice in a range of QLD Architectural studios, Andrew is a proficient leader, designer and documenter, with experience predominantly in Seniors Living projects.Andrew’s passion lies in the creation of quality spaces with a desire to provide meaningful architecture focused on occupants and end users. He has a great interest in developing his understanding of the Seniors Living industry to formulate realistic design outcomes for each project. This passion has led to his role in the Pre-Construction services team at Paynter Dixon Queensland.

Australian owned and operated, Paynter Dixon, founded in 1914, is proud to be one of the Country’s foremost construction and property development companies. Since bringing their total management concept to Queensland in 1954 they have played a key role in the growth and innovation of this State’s commercial and industrial property sectors. PDQ deliver innovative and cost effective built solutions in a variety of markets, including hospitality, aged care, water, education, infrastructure, industrial and commercial construction and interior fitouts. Their enviable reputation boasts high quality workmanship and exceptional client service.

Nichole Tierney, General Manager of People and Culture, ACH Group Nichole leads a team responsible for ensuring that each member of our 1700-strong workforce has an employee experience that can only be felt at ACH Group. With a Master’s Degree in Business and qualifications in Management Psychology and Human Resources, she has extensive experience in strategic and operational initiatives and working with organisations to achieve their objectives through people. She is a recognised leader in management transformation, organisational development and human resources. During her career Nichole has been recognised for her challenging, thought-provoking style which enables leadership teams to understand the impact of their day-to-day behaviours.

Nichole has held senior management positions within private sectors, including multinational retail and professional services. SPEAKER BIOS

14 | LASA Queensland State Conference 2019 SPEAKER BIOS Paula Trood, General Manager Residential Care, Quality & Compliance, Benetas Paula commenced with Benetas in April 2007 and has been General Manager of Residential Services and Quality and Compliance since early 2013. With a background in nursing, Paula has worked in the acute, community and aged care sectors across her 25 year career, focusing on improving the quality of life for older people. After playing such an integral role in the development of Benetas’ new approach to care, Paula is determined to see the model smoothly transition into every residential site.

Paula believes that every young professional should have a strong, positive vision to drive them, as she has through the course of her career.

Paula has held membership on the NACA Veteran and Dementia Supplement and Quality Indicator Reference Groups and is a regular industry presenter. Chris Westacott, Managing Director, Realise Performance Chris Westacott is Managing Director of Realise Performance; a firm specialising in helping organisations improve performance through renewal of their people management and governance systems and processes. Chris has extensive experience in strategic and operational planning, corporate governance and the development and implementation of people and organisational renewal strategies, across diverse industries including aged care, community services, health, government, manufacturing, research and academia.

Chris holds an MBA, Degree qualifications in Human Resources and Marketing, a Diploma of Directorship and the following professional credentials FAICD, FAHRI, FAIM and AFACHSE. Chris is also a Board member of an NFP Aged Care Provider.

Jessie Williams, Executive Director, Groundswell Jessie Williams is the CEO of The Groundswell Project (GSP) : a not for profit organisation known for using innovative arts and health programs to create social and cultural change about death and dying. Ann Wunsch, Executive Director Quality Assessment and Monitoring Operations, Aged Care Quality & Safety Commission Ann Wunsch is the Executive Director Quality, Assessment and Monitoring Operations, Aged Care Quality and Safety Commission. Ann’s role is to manage the accreditation and quality review program across states and territories.

Ann Wunsch has previously held a number of roles over the past 10 years at the Quality Agency and its predecessor, the Accreditation Agency since 2005.

Ann’s background is in regulatory policy and human service delivery in a number of organisations across NSW. Prof Patsy Yates, Project Director, ELDAC Distinguished Professor Patsy Yates is jointly appointed as Head, School of Nursing at Queensland University of Technology, Lead Researcher for the Cancer Nursing Professorial Precinct at Royal Brisbane and Women’s Hospital, and Director for Queensland Health’s Centre for Palliative Care Research and Education (CPCRE). She has over 30 years’ experience in research, education and clinical practice in cancer and palliative care.

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