Queensland to start, grow & employ - the place for small business
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Office of Small Business Queensland the place for small business to start, grow & employ
CS5574 07/16 © State of Queensland, 2016. The Queensland Government supports and encourages the dissemination and exchange of its information. The copyright in this publication is licensed under a Creative Commons Attribution 3.0 Australia (CC BY) licence. Under this licence you are free, without having to seek our permission, to use this publication in accordance with the licence terms. You must keep intact the copyright notice and attribute the State of Queensland as the source of the publication. For more information on this licence, visit http://creativecommons.org/licenses/by/3.0/au/deed.en
Foreword
The Queensland Government recognises the economic contribution of our small
businesses to the State and is committed to their growth and success.
To strengthen our support for the sector, we are creating innovation. Its programs can help small to medium
an Office of Small Business to deliver our Advancing Small sized enterprises across the State innovate, partner and
Business Queensland Strategy 2016–20. create jobs.
The Advancing Small Business Queensland Strategy is our By leveraging the innovation agenda, the Advancing
plan to enable small business to meet the challenges of a Small Business Queensland Strategy will ensure small
changing economy by creating a stronger environment for businesses in Queensland are provided an opportunity
small businesses to start, grow and employ. to work smarter, be sustainable and achieve their
growth aspirations.
Through a range of new funding programs – such as
the Small Business Digital Grants program – it will help Working in collaboration with all levels of government
support small businesses to take advantage of the and with our stakeholders, the Advancing Small Business
opportunities available in the digital economy. Queensland Strategy will be our pathway to creating jobs
and more sustainable communities that will contribute
This Strategy aligns with our Advance Queensland to regional growth and a stronger Queensland economy,
agenda, a comprehensive suite of programs that will bringing benefits for all.
create jobs, drive productivity improvements and harness
The Honourable Annastacia Palaszczuk MP The Honourable Leeanne Enoch MP
Premier of Queensland and Minister for Innovation, Science and the Digital Economy and
Minister for the Arts Minister for Small Business
i
Contents
Foreword . . . . . . . . . . . . . . . . . . i
Summary. . . . . . . . . . . . . . . . . iii
Our vision. . . . . . . . . . . . . . . . . . 1
Small business snapshot. . . . . . . . . 3
Drivers for a small business strategy. . 7
A strategic approach . . . . . . . . . . . 8
Implementation and reporting. . . . . 15
Find out more. . . . . . . . . . . . . . . 15
Endnotes . . . . . . . . . . . . . . . . . 17
Photo credits. . . . . . . . . . . . . . . 17
ii Advancing Small Business Queensland Strategy 2016–20
Summary
The Advancing Small Business Queensland Strategy
will create an environment in which Queensland
is the place for small business to start, grow
and employ.
This strategy focuses on stronger advocacy for
small business, simplified and coordinated service
delivery, connecting small business to opportunity
and empowering small business to grow and employ.
The Advancing Small Business Queensland Strategy
will deliver:
• targeted support for small businesses to
get a better start, survive the tough first 4
years, increase their digital capabilities and
reach their ambitions to grow and employ
• a more coordinated approach across
Queensland Government to deliver services and
connect small businesses to opportunities
• strengthened support for regional
small businesses, recognising that
they are vital to their communities
• increased collaboration and connectivity
between government and key stakeholders
• stronger advocacy for small business at What does a strong
state and federal government levels. small business sector
mean for Queensland?
• More jobs for Queenslanders
• Successful businesses
• Stronger communities
• Regional growth
• A stronger Queensland economy
iii
Our vision
Queensland is the place for small Focus areas
businesses to start, grow and employ
By 2020, our vision for the Queensland small business Advocate
landscape will result in:
• more small businesses opening • A champion for small business
with a plan for success
• Knowledge and data hub
• increased business survival due to a
better start and an increased focus on
growing strongly in the first four years
Enable
• more jobs for Queenslanders • Make it easier to do business
• more medium-size businesses • Regional activation
• business owners working smarter not harder
• Connect business,
• more small to medium-size businesses
that are globally connected
stakeholders and government
• small businesses as stronger contributors
to regional economies
Empower
• simplification of government compliance • Smarter small business
and streamlined processes
• Starting small business
• improved connectivity between small businesses,
stakeholders and the Queensland Government. • Stronger small business
• Growing small business
1 Advancing Small Business Queensland Strategy 2016–20
Key programs
Advocate
• Small business advocacy function
• Strengthening government and
stakeholder connections
• Researching key small business issues
• Data analysis to strengthen
policy and decision-making
• Queensland Small Business
Advisory Council Empower
• Annual report on the state of • Small Business Digital Grants program
small business in Queensland
• Small Business Entrepreneur
• Policy development Grants program
• Supporting women business owners
and Indigenous businesses
• Enhanced Mentoring for
Growth program
Enable
• Survive to 5 and Evolve
• Red Tape Reduction Advisory Council to Thrive programs
• Annual update on red tape reduction • Accelerate Small Business
• Small Business in a Day program Grants program
• Snapshots of Small Business • Understanding procurement,
in regional Queensland including Partners in Business
Briefings and Talk it Up programs
• Enhancing Business Queensland
online (Business and Industry Portal) • Helping businesses to Be
Games Ready (Gold Coast 2018
• Database of government
Commonwealth Games)
programs for small business
2
Small business
snapshot Definition
• According to the Australian Bureau of Statistics
(ABS), a small business employs less than
Queensland is a great place for small business. We have 20 staff. The ABS defines a medium-size
a cost-competitive business environment, including the business as one employing 20–199 staff.
lowest payroll taxes in Australia, low commercial property
rates and access to a skilled workforce and world-class • They may be sole traders (no employees),
training facilities. Queensland offers an enviable lifestyle, micro businesses (1–4 employees) or
with safe, secure and family-oriented communities small businesses (5–19 employees).
stretching from Cairns to the Gold Coast and west to • Businesses with over 20 employees often
the outback. consider themselves to be a small business.
• All of the programs in this strategy will benefit
small and medium-size businesses.
Economic contribution
We recognise that small businesses make a major contribution to our economy:
406 000
Queensland is home to 20% small businesses
almost 20% of all small
employ
43%
of Queensland
businesses in Australia.1 private sector
workforce
Over 406,000 small businesses employ around 43%
of Queensland’s total private sector workforce. This
percentage increases to almost 70% when medium-size
businesses are included.2
99.86% $100b
of gross state
of Queensland 33% product
of gross national
businesses are product
small to medium-
size enterprises
Small to medium-size enterprises make up 99.86% of
Nationally, small businesses contribute around 33% of
all businesses in Queensland, of which 97% are small
gross national product.2 In 2014–15, they contributed
businesses.1
around $100 billion to Queensland’s gross state product.3
3 Advancing Small Business Queensland Strategy 2016–20
Small business is important
to our regions
• On average there are 85 small businesses
per 1000 residents in Queensland.4
• This increases to over 100 small businesses per
1000 residents in the Sunshine Coast, Gold Coast,
western Queensland and outback regions.
What do we want for small
business in Queensland?
Our businesses to benefit
from working smarter
Small businesses are less likely to use e-commerce than
larger businesses, with 59% of small businesses placing
Our businesses to orders online in 2015, 42% receiving orders and 51%
be stronger receiving payments.5
15%
2015
40%
don’t last past
their first
2013–14
59% placing 42% 51% receiving
year receiving
orders online payments
exit within online orders online
four years
20% The number of small businesses that innovate—through
exit within
two years products, services, processes or marketing methods—is
considerably less than medium-size or large businesses.
Over 50 000 businesses start in Queensland each year. In 2013–14, 34% of micro businesses and 54% of small
Unfortunately, 15% don’t make it past their first year, with businesses were innovative, compared to 60% of
a further 20% exiting within two years and 40% exiting medium-size and 73% of large businesses.6
within four years.1 This is often due to poor business
cases, lack of relevant advice, low use of technologies
and lack of planning.
54% 73%
2013–14
34%
micro small large
businesses businesses businesses
that innovate that innovate that innovate
4
More women in business
35%
operating for
3–9 years
33% 37%
operating for
more than
10 years
Nationally, the number of women operating businesses
has increased by 46% over the past 20 years and they
now make up 33% of all business operators in Australia.7
Over 70% of businesses owned by women are established
businesses, with 35% operating for 3–9 years and 37%
More businesses
operating for more than 10 years.8 to employ staff
Queensland has a higher
proportion of small businesses
with the potential for high growth
compared to the national
More businesses run by average (11% vs 8%).11 Compared
to other small businesses, these
Aboriginal and Torres enterprises have a greater
Strait Islander people focus on managing business
expansion and adopting
technology, and a greater
capacity to finance growth.
0.6%
Aboriginal and Torres Strait Islander people make up
around 4.2% of Queensland’s population and almost one-
third of Australia’s total Indigenous population.9 While the
number of businesses owned by Aboriginal and Torres
Strait Islander people increased from 4,600 in 1991 to
12,500 in 2011,10 only 0.6% of all businesses in Australia
are owned by Aboriginal and Torres Strait Islander
people.7 The majority of businesses are small or micro in
size and primarily found in major urban areas.10
5 Advancing Small Business Queensland Strategy 2016–20Characteristics of
an Australian small
business owner7
66% 33% 0.6%
male female Aboriginal and
Torres Strait Islander people
Around 67%
More likely to
operate in a
65%
sole operators
completed a non-school
qualification (certificate,
diploma, degree)
major city
Over
Almost
56%
Almost
60% 70%
Average age
born in Australia
5
of full-time business have been
in business
operators work more yrs
more than
than 40 hours/week
6Drivers for a small
business strategy
Using digital technologies is now the primary way
organisations can conduct business effectively. Small
Small business owners are often time-precious, low users business can benefit from using e-commerce and
of technology and may be unsure about where to access technologies though increased competitiveness, as well
the right information and services. They are particularly as saving time and money.
vulnerable to a range of pressures, including fluctuations
in the Australian dollar, changing levels of consumer Many small businesses face global competition through
confidence and natural disasters—often feeling the the increase of low capital–intensive e-commerce
impact of these pressures more than larger businesses. models. Queensland small businesses will be in a
stronger position to respond to competition, embrace
In addition to external pressures, small businesses face new opportunities and grow into globally competitive
different challenges at different times in their lifecycle. businesses through utilising technologies, working
There is an opportunity to improve the small business smarter and fostering an entrepreneurial culture.
landscape by helping people turn their ideas into The adoption of technologies by Australian small business
businesses, helping firms reach their high growth is low and seen as a key barrier to growth. Globally, over
aspirations, creating the conditions for small businesses 900 million people are on social media and 360 million
to employ and assisting businesses facing tough participate in cross-border e-commerce.12 It is estimated
challenges to increase their resilience and likelihood the Queensland economy could receive a boost of
of success. $11.3 billion over the next 10 years through greater uptake
of digital technologies by businesses.13
Intending
• to pitch for finance
• entepreneurial culture
• access to relevant networks
• access to information
• business skills
• market demand Starting
• competitor analysis • cashflow/capital to start
• skills needed
• market insights
• regulatory requirements
Selling and closing • often don’t invest in
digital technologies
• succession planning
• market opportunities
• legal and financial implications
• bankruptcy provisions
• ability to access finances
• personal circumstances Running
• business and workforce
planning
Growing • cashflow management
• lower uptake on digital • management skills
technology competition
• access to new markets • economy and consumer
• regulation and compliance confidence
• government procurement • information about
opportunities compliance
• retaining skilled workers
• adopting innovation
research and development
7 Advancing Small Business Queensland Strategy 2016–20A strategic approach
The Advancing Small Business
Queensland Strategy focuses on three Boost for Capricornia businesses
key areas:
The Capricornia Business Dashboard was developed
using data collected to identify the key challenges
1. Advocate for small business. facing businesses in the region and help find
solutions. It was developed through a partnership
2. Enable small business to do between the Queensland Government, the
Capricornia Chamber of Commerce and Regional
business and connect with Development Australia Fitzroy and Central West.
government.
Data was gathered from 240 businesses via digital
polling and an e-survey. Analysis identified the top
3. Empower businesses to priorities for businesses in the region, including
drive innovation, growth and a need for digital expertise, which enabled the
Queensland Government to target service delivery to
employment. meet business needs.
This strategy will be delivered by the Office of Small This resulted in the 2015 Business Boost program,
Business within the portfolio of the Minister for Small which included a Digital Week featuring presentations
Business. The Office of Small Business will promote a from digital experts, interactive workshops and one-
coordinated approach to service delivery and informed on-one mentoring. Digital Week was enthusiastically
decision-making, and drive a collaborative approach to embraced by the region, with up to 100 participants.
implementation across Queensland Government.
8Advocate Enable
We will advocate for small business. Our focus on enabling will facilitate greater connections
between government and business.
A champion for small business
Make it easier to do business
• Establish an advocacy function to provide
a voice for small business and act as the • Support the Queensland Government’s Red
primary interface between the Queensland Tape Reduction Advisory Council to undertake
and Australian Governments. research to identify red tape issues impacting
small business and deliver recommendations to
• Strengthen connections across government and
the government on how to simplify compliance.
with key stakeholders for greater collaboration,
knowledge sharing and delivery of programs. • Release an annual update on how the
Queensland Government is making compliance
• Support the Queensland Small Business Advisory
easier and reducing red tape for business.
Council so they can provide advice and solutions
to small business issues and opportunities.
Regional activation
Small business knowledge and data hub • In partnership with key stakeholders, deliver Small
Business in a Day programs across the state, targeted
• Establish a small business knowledge and
at small business challenges and opportunities.
data hub to research key issues impacting on
Queensland small businesses and draw on targeted • Investigate the development of ‘snapshots of small
research and publications across government. business in regional Queensland’ to identify the
current status of the local economy, trends in local
• Prepare an annual report on the state of small
business activity and how government initiatives
business in Queensland that includes key
can better support business growth in the region.
quantitative and qualitative measures, identifying
trends and potential areas requiring support.
Connect business, stakeholders
• Analyse data to strengthen policy and decision-
making across Queensland Government. and government
• Lead policy development related to small business. • Enhance the Business Queensland website (Business
and Industry Portal) to ensure it continues to be
customer focused and easy to use. A range of
contemporary technologies will improve access to
the site from a range of devices. Enhancements,
including smart forms, will make it easier to transact
with government and comply with regulations.
• Investigate development of an online database of
government programs relevant to small businesses
in Queensland, helping businesses to find the
programs and support that are right for them.
• Inform businesses about contemporary business
practices by including information on the Business
Queensland website about modern forms of
business planning and customer engagement,
as well as the use of co-working spaces.
9 Advancing Small Business Queensland Strategy 2016–20Empower
By empowering small business, we will drive innovation,
Your Digital File stronger businesses, growth and employment.
Your Digital File (YDF) is the leading global cloud Smarter small business—encouraging
solution for the secure management of confidential
documents online. YDF patented their technology and innovation and the uptake of technologies
launched in the Australian market in March 2014.
• Deliver a Small Business Digital Grants
In 2015, CEO Jamie Wilson contacted the Mentoring program to help small businesses work smarter
for Growth team to seek advice on attracting and be more innovative. The program will
investment. YDF received guidance, direction and
provide grants of up to $10 000, matched by
constructive criticism on their investment pitch, and
participants, to embrace digital technologies and
gained the confidence to take their pitch to potential
investors. opportunities arising from digital disruption.
As a result, within one month YDF had won $250 000 • Enhance the Advance Queensland Community Digital
in funding, enabling them to expand their team by Champions program to encourage more nominations
employing four new employees. YDF is now looking for small businesses from intermediaries,
to raise a further $1 million to increase resources and key stakeholders and small businesses.
facilitate the commercialisation of their product.
• Encourage more small businesses to take advantage
With the assistance of the Mentoring for Growth of the suite of Advance Queensland programs.
program, YDF is now able to maximise their position These include the Ignite Ideas Fund, Knowledge
as an innovative, cutting-edge leader in global cloud Transfer Partnerships, PhD Industry Experience
solutions. and programs offered by Innovate Queensland.
10Starting small business—delivering
the entrepreneurs of tomorrow
• Deliver a New Business for Tomorrow program to help
people develop their idea and turn it into a business. Shannon-Leigh Hawkes—
New Ideas Forums and workshops will be held
throughout the state, supported by online resources.
Floral Artisan
• Deliver a Small Business Entrepreneur Grants Shannon-Leigh Hawkes loves to see the joy she
program to enable businesses to get a brings to people through her love of creating artistic
floral arrangements. Shannon gave up her full-time
better start. Grants of up to $5000, matched
role in real estate to pursue her passion of becoming
by participants, will help new businesses
a florist.
through planning, coaching and training.
Shannon was one of two small businesses in the
• Develop women in business by encouraging
Capricorn Coast region to receive support from the
more women to start and grow their business Queensland Entrepreneurs of Tomorrow Home-based
through targeted engagement such as Business Grants program.
forums, mentoring sessions and connecting
with women in business groups. Shannon said the money was extremely helpful,
allowing her to launch her new business to the wider
• Develop Indigenous businesses to encourage more community.
Aboriginal and Torres Strait Islander people to start
a business and help established businesses to be ‘I love the creative side of it and seeing something
stronger and grow. This includes online business you’ve worked on all come together. I’m working on
building my studio from home.’
kits and exploring new business models.
‘Going through the workshop process with the
business consultant was great because it forced
me to think about the business from different
perspectives, which helped to identify areas
of opportunity and risk that I hadn’t previously
considered.’
‘Engaging a consultant to assist with these thought-
provoking processes is probably not something I
would have done without the financial assistance
provided by this grant.’
Stronger small business—helping
businesses to stay in business
• Expand the Mentoring for Growth program to enable
more mentoring sessions to be held across the
state, providing targeted advice to small businesses
on strategies for growth, investment, export and
resilience. Eligibility criteria will be reviewed for
businesses in regional Queensland to make it easier
for them to access critical mentoring support.
• Deliver Monthly Mentor Chats to provide people
with access to experienced mentors to discuss a
new business idea or current challenges within
their business, and to understand how mentoring
can help them start or grow their business.
11 Advancing Small Business Queensland Strategy 2016–20In 2015, almost 600 All Purpose Coatings
businesses were assisted All Purpose Coatings is a family-owned company
through the Mentoring for specialising in the formulation and supply of
specialist floor coatings. Charmaine Ashford
Growth program and 160 approached the Mentoring for Growth program in
2014 for guidance on how to manage the growth of
mentor panels delivered. For their business.
participating businesses, ‘I was very excited to learn that our business had
been selected to participate in the Mentoring for
this led to a 24% increase Growth program’, Charmaine said. ‘Following our first
meeting, I felt extremely positive about the support
in employment, a 29% available for a business such as ours. I no longer
felt isolated and appreciated all the information,
increase in turnover and an expertise and contacts.’
11% increase in gross profit. The company returned for a second Mentoring Panel
session to explore options for the future expansion of
All Purpose Coatings Pty Ltd.
• Deliver the Survive to 5 program to provide ‘Continued growth from both our companies has
support and tools to help new businesses make allowed us to purchase our own factory at Sumner
it to five years—the challenging period during Park in Brisbane where we can manufacture and
formulate our epoxy flooring products’, Charmaine
which many businesses fail. Businesses will
said. ‘Our future goal is to be known Australia-wide
be assisted through mentoring, workshops
as the brand to turn to for quality flooring solutions,
and webinars to increase business skills and training and advice.’
improve business processes and planning.
Thanks to Mentoring for Growth, All Purpose Coatings
• Deliver the Evolve to Thrive seminars to has doubled their number of staff and purchased
raise awareness and provide the tools for new, larger premises. They have started work on
businesses to adapt their business model establishing a national distribution network, which
in order to stay in business and meet the will include warehouses in each major interstate
changing demands of customers. market.
• Deliver programs to help businesses manage their
workplace health and safety, including workers
compensation, to help more small businesses
comply with government regulations and
provide a safe workplace for their employees.
• Continue to support food and agriculture businesses
through the government’s mobile services,
drought assistance scheme, industry development
programs and the Queensland Agriculture
Workforce Network. More food producers will be
encouraged to use the micro-lab testing and food
research facilities provided by the government.
12Growing small business—helping
businesses grow and employ
• Deliver the Accelerate Small Business Grants program
to provide targeted assistance to businesses that
have high growth and employment aspirations.
Eligible small businesses can seek funding
of up to $10 000, matched by participants, to
engage high-level expertise for their business.
• Deliver the Partners in Business Briefings to enable
businesses to better understand procurement
processes, expectations of suppliers and receive
information on how to maximise these opportunities.
The Queensland • Encourage businesses to register on the Industry
Capability Network (ICN) to help connect
Government’s Talk it Up them to opportunities to supply to private or
program has enabled public sector major projects. Workshops will
also be held to help small businesses prepare
technology suppliers to for government tendering opportunities.
pitch targeted products • Encourage businesses to supply information
technology products or services to the government
and services to government to continue in alignment with the Queensland
Government ICT SME participation scheme policy.
procurement officers.
• Assist businesses to go international through
programs that help them to export, supply
Through an expansion Asia’s e-commerce market, access opportunities
arising from Australia’s Free Trade Agreements
of this program, a wider and navigate international supply chains.
range of small businesses • Encourage businesses to participate in the
Advance Queensland Small Business Innovation
will be able to pitch their Research initiative, which uses government
capabilities to government procurement to provide innovative businesses
with seed funding to develop their ideas, while at
agencies and network with the same time solving public sector challenges.
other businesses. This • Encourage businesses to Be Games Ready by
better understanding how they can make the
speed-networking program most of Queensland hosting the Gold Coast 2018
Commonwealth Games and prepare for opportunities
will be targeted around key that may arise before, during and after the Games.
procurement opportunities
for government agencies.
13 Advancing Small Business Queensland Strategy 2016–20Dot Dash
Brisbane-based Dot Dash is a world-leader in major project experience, Dot Dash has secured a number
event ‘wayfinding’ services, and as a small business of projects associated with the Gold Coast 2018
with 12 employees, size has been no impediment to Commonwealth Games (GC2018).
its success.
Dot Dash has worked on the Gold Coast Aquatic
‘Wayfinding’ refers to the strategy behind the Centre and the Queensland State Velodrome, and
information and signage that guides people through is currently working on plans for the Parklands
a physical environment. For sports venues and major Project—a development that will play host to 6600
event precincts, a clear, intuitive wayfinding strategy athletes and officials as the site for the Games
is an essential element of the design process. Village and provide long-term legacy outcomes for
Queensland.
Dot Dash’s first major sports event contract with
the Sydney 2000 Olympic Games triggered a steady Dot Dash Director, Despina Macris, said major sports
flow of major event contracts from around the world, events such as GC2018 provide diverse opportunities,
and having built a strong portfolio of international enabling innovative small businesses to identify a
niche, fill it well and pursue the niche internationally.
14Implementation Find out more
and reporting
To find out more about the Advancing Small
Business Queensland Strategy, visit
Key strategic outcomes to be achieved through the https://www.dtesb.qld.gov.au/small-business.
Advancing Small Business Queensland Strategy are:
Connect with Business Queensland:
• job creation
• more small businesses employing staff and smallbusiness@dtesb.qld.gov.au
growing to medium-size businesses
business.qld.gov.au
• higher business survival rates facebook.com/businessqldgov
• more small businesses embracing digital linkedin.com/company/business-queensland
technologies and innovation. www.instagram.com/businessqld
In addition, we will achieve: twitter.com/businessqldgov
• increased collaboration across Queensland #QLDsmallbiz
Government and with the federal government
• increased connectivity with key stakeholders
• creation of an environment that makes
it easier to do businesses.
The Advancing Small Business Queensland Strategy
will be implemented from 1 July 2016 to 30 June 2020.
Implementation and reporting will be led by the Office of
Small Business within the Department of Tourism, Major
Events, Small Business and the Commonwealth Games.
15 Advancing Small Business Queensland Strategy 2016–2016
Endnotes Photo credits
1 2 3 4 5 6 7 8 9 10 11 12 13
1 8165.0 Counts of Australian businesses, Front cover (clockise from top left):
Amanda Lear and David Williams, Gilimbaa (photo courtesy of Rob Maccoll)
Australian Bureau Statistics, February 2016
Gary Ashford, All Purpose Coatings (photo courtesy of Rob Maccoll)
2 Small Business Data Card, Australian Ben Hansen, Propest (photo courtesy of Kent Ward)
Shutterstock (photo courtesy of Blend images)
Government Treasury, December 2014
Charmaine Ashford, All Purpose Coatings (photo courtesy of Rob Maccoll)
3 Data courtesy of Queensland Treasury, March 2016 Glen Riverstone, eNurse Pty Ltd. (photo courtesy of Rob Maccoll)
Shutterstock (photo courtesy of Anat Boonsawat)
4 Derived from Queensland regional profiles, statistical
area level 4, Queensland Treasury, March 2016 P. i: eNurse Pty Ltd (photo courtesy of Rob Maccoll)
5 E-business report, Sensis, 2015 P. ii: Glen Riverstone, eNurse Pty Ltd (photo courtesy of Rob Maccoll)
6 8166.0 DO002 Summary of IT use and innovation P. iii: Kellie Sanders, PT Business Success
in Australian business, 2013–14, June 2015
P. 1 (from left to right): Presley, Ernest , Michelle and Macy Raso, Hinterland Avocadoes
7 Profile of Australian women in business, Office
for Women, Australian Government, 2015 P. 2: Amanda Lear and David Williams, Gilimbaa (photo courtesy of Rob Maccoll)
8 8175.0 Counts of Australian business operators, October 2013 P. 3: Shutterstock (photo courtesy of Monkey Business Images)
9 ABS 3238.0.55.001, Queensland P. 5 (from top to bottom):
Government Statistician, 2013 Elena Gosse
Shutterstock (photo courtesy of Blend images)
10 Success factors for Indigenous entrepreneurs
and community-based enterprises, resource P. 6 (from left to right):
sheet no. 30, produced for Closing the Gap Kyle Dionel, Andrew Poots and Megan Benson, Adnought (photo courtesy of Kent Ward)
Clearinghouse, Australian Government, 2014
P. 8: Shutterstock (photo courtesy of Matej Kastelic)
11 Queensland small business market report: identifying
the levers to growth, DBM Consultants, August 2014 P. 9: Sandra Reeves, New Vintage
12 Digital globalisation, McKinsey, February 2016 P. 10: Your Digital File (photo courtesy of Rob Maccoll)
13 Small business: digital growth, PwC, 2015 P. 11 (from left to right ):
Duane Welch and Greg Adams, Adnought (photo courtesy of Kent Ward)
Shannon-Leigh Hawkes, Floral Artisan
P. 12: Sharon Croden and Charmaine Ashford, All Purpose Coatings
(photo courtesy of Rob Maccoll)
P. 13: Shutterstock (photo courtesy of Michael Jung)
P. 14: Gold Coast Aquatic Centre, Dot Dash
P. 15: Shutterstock (photo courtesy of Anat Boonsawat)
P. 16: David Williams, Gilimbaa (photo courtesy of Rob Maccoll)
P. 17: Shutterstock (photo courtesy of MangoStock)
P. 18: Joel Tyack, Tyack Health (photo courtesy of Rob Maccoll)
17 Advancing Small Business Queensland Strategy 2016–2018
Office of Small Business
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