Real life drama on EastEnders set

 
CONTINUE READING
Real life drama on EastEnders set
March 2015

email: protect@hertfordshire.gov.uk                                                                 edition 36

Real life drama on EastEnders set
On 17 February at 23.02                 Due to the heavy fire loading,         main jet were in use.
                                        timber construction and open plan
Red Watch Borehamwood
                                        design of the row of prop terraced     The staff at EastEnders were very
along with a crew from                  houses it was imperative crews         grateful for the quick response
Potters Bar were called to              made entry in to the building to       enabling them to carry on filming
the BBC Studios in Elstree              stop further fire spread. Four crew    live scenes throughout the week to
to reports of a building fire.          members with breathing apparatus       celebrate their 30th anniversary.
                                        worked hard using two hose reel
The Borehamwood crew were the           jets to quickly extinguish the fire    The fire is believed to be accidental
first in attendance and were            and prevent any major damage to        and caused from a stray firework
directed on to the Albert Square        the set.                               that had been set off earlier in the
set. The crews were faced with a                                               evening during rehearsals.
well developed fire, both on the        At its height four sets of breathing
first floor and in the roof space, of   apparatus, two hose reel jets, one     WC Steve Bradford
the specially designed timber           short extension ladder, one 13.5m      Red Watch
framed end of terrace house.            ladder, one roof ladder and one        Borehamwood Fire Station
Real life drama on EastEnders set
Director’s View
Spring is well on its way and by the time you read this       Crews are called out to
month’s Protect Easter will nearly be upon us. As we          which range from the
look forward I am pleased that there are no further           everyday to the sobering and traumatic; nevertheless
strikes on the horizon.                                       whatever the circumstances that our staff are working
                                                              to serve our community in I am proud to say that it is
As much as the work of the Community Protection               done with the utmost professionalism and dedication.
Directorate is 24/7 it occurs to me that at this point in     I do feel that we sometimes are over modest as a
the year there is a surge of energy into new or               directorate about our work and maybe we should be
revitalised ventures, and I think that the articles in this   communicating this to wider audiences.
month’s Protect prove this view.
                                                              As mentioned in February’s Protect the HEART Awards
This month we held our Long Service Awards at County          are in November this year, which gives us the
Hall. It was an enjoyable family evening and I was            opportunity to celebrate many of these successes and
pleased to present colleagues with their long service         thank those who have been nominated.
medals whilst the High Sheriff presented certificates
to colleagues from the Directorate who had achieved           There is a lot going on within the directorate at the
long service milestones.                                      moment, not least the end of the financial year and the
                                                              budget challenges this brings for the new financial
My experience has been that from an outside                   year. Nonetheless I am happy to say that we have been
perspective CPD is often viewed as reactive,                  prudent in our budget management yet again and able
responding to adverse events; however it is great to          to progress our planned projects for the coming year:
see in this issue the extent of the proactive and             we are progressing with wholetime recruitment of
preventative community work we are heavily involved           Firefighters; Group and Station Commanders’
in; both across the directorate, and with partners. To        interviews are taking place and the implementation of
name but a few projects: working with the Thriving            the new Gartan roster management system is going
Families Team designing practical activities for 9 – 17       live in April.
year olds, Rogue Traders investigations, visiting local
schools for fire safety, attending an infant school re        Also a diary date of 1 April for managers across CP :
enacting the Great Fire of London!, and of course the         The Management Development Seminar at Longfield
many safety awareness and charity fund raising
events. There is also the many incidents our Fire             Have a good Easter.

Rogue Trader Team investigations
A number of doorstep crime incidents occurred in Hertfordshire in February involving cold calling for roofing
and driveways.
A vulnerable consumer was cold called by a roofing company and persuaded to have some work done to the
chimney. This resulted in over £2500 being paid in cash for poor, unnecessary work.
In another roofing incident a consumer has paid over £10,000 in cash and no work has been done.
These incidents are being investigated.
The team gave another training session on doorstep crime to new police recruits and took part in a multi-agency
operation, in Buntingford, in which vehicles were stopped and inspected by the agencies involved. The other
partner agencies involved were the police, HMRC, VOSA, and East Herts Council.
Chris Davies
Principal Officer – Citizen Team
Real life drama on EastEnders set
You asked – we answered
Frequently asked questions from
staff at the Principal Officer visits
Q. What is the future of HFRS given the                       and fire marshal training across the Council. SLG is
                                                              willing to consider a range of activities, but with the
budget pressures now and in the future?                       priority on improving safety and protection for the
                                                              communities of Hertfordshire.
A. I am sure that staff will recognise the wider
national pressures and the impact of financial
constraint on all public services and Community
                                                              Q. What are the long term prospects for
Protection is definitely not immune to this, having seen
                                                              the Longfield site?
a reduction in our base budget by something in the
region of £3.5million over the last four years. It is clear
                                                              A.    Property development and review is always a long
                                                              term strategic plan and as part of this we have been
that whichever party leads the next Government the
                                                              investigating the potential sale of the Longfield
rate of spending cuts in public sector is unlikely to
                                                              Training Centre site. This is part of a study into funding
fluctuate much. Nevertheless as a result of our
                                                              future improvements of training facilities for the Fire &
careful planning over the last few years CPD is in a
                                                              Rescue Service. This is still on the agenda, but with
relatively stable position for the next year or so. From
                                                              the intention that if the Longfield site is sold, we will be
16/17 onwards there is expected to be further pressure
                                                              looking to move our training facilities to a better site,
on the Directorate as a result of an overall gap in
                                                              with greater accessibility and longer term potential for
funding for the county council of approximately
                                                              improvements. At the moment there are no dates
£40million. This is a significant sum and at this time it
                                                              attached to this plan and no change in the short or
is unclear whether this will be proportionately applied
                                                              medium term. Staff will be informed as soon as there
across the council’s Directorates. We are considering
                                                              is anything substantial to report.
how the Engage process will work as we develop plans
for the future so everyone can have their say.
                                                              Q. IT/kits for Stations: What’s the plan for
Unfortunately the General Election brings uncertainty         Sophtlogic and how will Gartan affect it?
around funding, and changes in the Comprehensive
Spending Review that will take place in the Autumn
means that no guarantees can yet be given. What is
                                                              A.   There has been a considerable amount of work
                                                              completed around our IT provision to enhance
certain is that CPD will continue to seek further
                                                              capability and capacity to bring systems into line with
improvements in performance, effectiveness and
efficiency. CPD staff have risen to the challenge in the      the rest of CPD. All sites already have increased
past and I have no doubt that they will do so again.          internet band access and improvements/upgrades in
                                                              hardware in preparation for the move over to

Q. Are we looking at creating revenue                         HCC/Serco IT.

from services?                                                Locally we are in the process of changing over from
                                                              Sophtlogic to Gartan Roster Management software, as
A. Work is continuing to develop the business case            part of our drive to upgrade and modernise our
for the commercial arm of CPD and we see that as              systems. Gartan training is being rolled out at present
being an unrealised opportunity for creating revenue to       but from 27 March during the changeover period there
support and develop good work already going on in             will be reduced accessibility to Sophtlogic for
CPD, and across the county council such as leadership         nominated roles only, while the final stages of the
training for graduate management trainees, Princes            move-over of data/information onto Gartan takes
Trust Volunteers, health and safety, manual handling          place.
Real life drama on EastEnders set
Noteworthy incidents

                                                                                          ...........................................................................................................................................................................
     Car collision                                                                                                                                                                                                                                                      Vehicle crash
     into flats                                                                                                                                                                                                                                                         into house in
     On 18 February Green Watch Hertford were called to
     St Andrews Street in Hertford where a car had
                                                                                                                                                                                                                                                                        Codicote
     collided with a building
                                                                                                                                                                                                                                                                        Blue Watch Welwyn Garden City were called to an
     On arrival it was apparent that a VW Golf had left the                                                                                                                                                                                                             incident where an elderly gentleman in Codicote
     roadway, gone through/over a retaining iron fence                                                                                                                                                                                                                  managed to drive his vehicle through a garden fence
     and collided                                                                                                                                                                                                                                                       into a rear garden before coming to a halt in a dining
     with the wall of                                                                                                                                                                                                                                                   room of an extension of a property.
     private flats.
                                                                                                                                                                                                                                                                        He managed to get himself out of the vehicle but
     The vehicle                                                                                                                                                                                                                                                        couldn’t remember what had actually
     was driven by                                                                                                                                                                                                                                                      happened.
     an 89 year old                                                                                                                                                                                                                                                     Crews from
     lady who had                                                                                                                                                                                                                                                       WGC made the
     mistakenly                                                                                                                                                                                                                                                         area safe and
     used the                                                                                                                                                                                                                                                           then passed it
     accelerator                                                                                                                                                                                                                                                        over to the
     peddle                                                                                                                                                                                                                                                             police to
     instead of                                                                                                                                                                                                                                                         manage.
     the brake.                                                                                                                                                                                                                                                         Luckily no one
     After assessment by the ambulance team the driver                                                                                                                                                                                                                  was injured.
     and similarly aged passenger were assisted to safety
     by the crew and then checked out at hospital.                                                                                                                                                                                                                      WC Mark
                                                                                                                                                                                                                                                                        Massey
     WC Ian Youngs                                                                                                                                                                                                                                                      Blue Watch
     Green Watch Hertford                                                                                                                                                                                                                                               Welwyn Garden
                                                                                                                                                                                                                                                                        City

...............................................................................................................................................................................................

      Building fire in Watford
      On Saturday 7 March Red Watch Watford were called                                                                                                                                                                                                                 quickly implemented. In total 16 BA wearers were
      to a building fire on Kings Street in Watford. On arrival                                                                                                                                                                                                         used who worked extremely hard in difficult conditions
      crews were faced with a fire on the first floor of a large                                                                                                                                                                                                        to keep the major damage to a section of the property.
      unoccupied mansion.                                                                                                                                                                                                                                               Crews worked well into the early hours removing the
                                                                                                                                                                                                                                                                        remaining roof tiles and checking for hot spots.
      Two BA wearers were immediately committed and
      seven pumps and the aerial ladder platform were                                                                                                                                                                                                                   CC Sam Bridges
      requested as well. Stage two BA procedures were                                                                                                                                                                                                                   Red Watch Watford
Real life drama on EastEnders set
Noteworthy incidents

Canal boat sinks
                                                               They were deployed to rescue a cat that was stranded
                                                               inside the sunken barge. Two operatives in dry suits and
                                                               PFDs launched the rescue sled and rescued the cat from
                                                               within the flooded barge. We were supported by the
The first responder crew from Blue Watch Welwyn                crew from Hertford.
Garden City was deployed following the sinking of a            WC Mark Massey
canal boat on the river in Hertford.                           Blue Watch Welwyn Garden City

                                                                           ...................................................................................................................................................................
                                                                                                                                                                                                                                                 Green Watch
Building fire in Royston
On the evening of 22 February         returned to deal with the
                                                                                                                                                                                                                                                 attend RTC
an appliance from Royston was         incident which turned out to be
                                                                                                                                                                                                                                                 On 2 February 2015 Green Watch Welwyn
called to a report of a fire within   cooking that had been left
                                                                                                                                                                                                                                                 Garden City were called to an RTC with
a building at Cain Court in           unattended. The property was
                                                                                                                                                                                                                                                 persons trapped, along with Welwyn
Royston.                              then ventilated by the fire crews.
                                                                                                                                                                                                                                                 Retained. The information had been given
                                      This incident certainly
                                                                                                                                                                                                                                                 en route that the car was on its roof and
En route to the incident the fire     highlighted the dangers of
                                                                                                                                                                                                                                                 on arrival WC Turner could see that an
crew were informed that there         leaving cooking unattended.
                                                                                                                                                                                                                                                 elderly gentleman was trapped by his
was music coming from the
                                                                                                                                                                                                                                                 seatbelt and hanging upside down in the
affected flat and that there may      On the following day we revisited
                                                                                                                                                                                                                                                 driver’s seat.
be a person inside.                   the block of flats to speak to the
                                      neighbours. This was to give fire
                                                                                                                                                                                                                                                 Both crews worked well together to
Upon arrival the crew were met        safety advice, check their smoke
                                                                                                                                                                                                                                                 stabilise the vehicle and assess the
with a strong smell of burning in     detectors and also answer any
                                                                                                                                                                                                                                                 driver’s condition. As it turned out the
the entrance lobby of the             questions they had.
                                                                                                                                                                                                                                                 casualty, Ian, an 82 year old, had come
property. The crew had to force
                                                                                                                                                                                                                                                 out of the collision remarkably well. With
entry to the property due to the      CC Guy Phillips
                                                                                                                                                                                                                                                 all signs showing that he had good vital
lack of response from the             Royston Fire Station
                                                                                                                                                                                                                                                 signs a plan was created to completely
occupier and
                                                                                                                                                                                                                                                 remove the side of the car to ensure a
smoke was seen
                                                                                                                                                                                                                                                 safe extraction for the gentleman.
coming from the
kitchen area. The
                                                                                                                                                                                                                                                 Once the ambulance was in attendance
occupant was
                                                                                                                                                                                                                                                 Ian was released from his car and lifted
found
                                                                                                                                                                                                                                                 onto a stretcher so he could be fully
unresponsive on
                                                                                                                                                                                                                                                 assessed and taken to hospital. As he left
the sofa so was
                                                                                                                                                                                                                                                 Ian sent his thanks to fire crews for their
taken to the lobby
                                                                                                                                                                                                                                                 help and efficiency.
area where first
aid was
                                                                                                                                                                                                                                                 David Undery
administered. The
                                                                                                                                                                                                                                                 Green Watch Welwyn Garden City
crew then
Real life drama on EastEnders set
A10 vehicle fire after RTC

On 24 February Red Watch Fire Control took five           one minute and included pumps from Hoddesdon,
harrowing calls within seconds of each other. Callers     Cheshunt and Ware as well as the Rescue Support Unit
were reporting a massive road traffic collision, a big    from St Albans. Within a few minutes information was
explosion, someone trapped, huge flames, people           received confirming that a person was reported to be
running all over the road, screaming. Almost              inside the lorry. It was also relayed to Control that due
immediately operators realised there was a serious        to road closures that were quickly in place reverse lane
life risk situation. Understandably all of the callers    running was established for oncoming resources.
were distressed, some almost hysterical at what they      Crews made pumps six for water and manpower just
were witnessing before their eyes. Our experienced        ten minutes after arriving and Cheshunt, Welwyn
operators managed to calm the callers and reassure        Garden City, Hertford and two Harlow pumps were also
them enough to obtain vital information. Detailed         mobilised. Fire Control’s responsibilities at this point
questioning was necessary to ascertain the exact          include informing and mobilising relevant officers,
location as some callers were referring to local land     updating other emergency services, ensuring all
marks, there were variations of whether the incident      required resources had received incident and access
was on the A10 or on the slip road and other road         details, confirming requirements for additional
names were mentioned, several referred to a bridge        resources, attaching and working through action plans,
and others to a pub. Taking a few extra seconds to        ongoing communications with crews at scene and
clarify this information can save minutes for crews       updating relevant personnel. Of course they also
once mobilised to ensure they don’t join the              remain available and ready to prioritise and take any
carriageway ahead of the incident.                        additional emergency calls that come in. As an incident
                                                          evolves so do the tasks and requirements of the
Our operators are trained to stay calm themselves,        operators.
gain the callers concentration and trust and ask
specific questions to use in conjunction with our         Unfortunately the outcome of this incident was that one
enhanced mapping system to accurately locate the          male lost his life. It was a demanding job for both
incident.                                                 Control and crews alike but a good example of
From the information obtained Red Watch had               everyone working together in order to respond as
determined this was a lorry fire following an RTC and     quickly and effectively as possible.
that the driver was trapped inside the cab. Despite all
of the above the predetermined attendance for this        Amanda Applegate
incident type was mobilised in just a few seconds over    Red Watch Fire Control
Real life drama on EastEnders set
Report from
                                                            A short time later, crews returned to the incident and
                                                            were given a clear brief by the command team on
                                                            scene as to how they would go about the extrication
                                                            and the requirements for fire investigation purposes of
                                                            preserving the scene as much as they could.

the scene at                                                A protracted extrication phase then began with crews
                                                            working in extremely difficult and challenging
                                                            conditions to try and release the casualty with the
                                                            utmost dignity and respect throughout and after

the A10
                                                            approximately two and a half hours, the casualty was
                                                            finally released.
                                                            Throughout the extrication phase of this incident the
                                                            command and FI team in conjunction with police

accident                                                    colleagues continued to discuss all options available
                                                            for the extrication. This was a joint decision making
                                                            process in which all key decisions were discussed and
                                                            agreed before crews carried out specific tasks.
SC MacDonald attended the incident as FDO and               Fortunately most crews may not be exposed to this
immediately made pumps six due to the severity of           type of incident very often. All crews involved; from the
the fire, location of the incident and proximity of the     initial attendance to the casualty extrication, all
nearest water supplies. A command structure was put         performed with a high degree of professionalism,
in place and the incident continued in a controlled,        dedication and sensitivity in what can be described as
coordinated and structured nature despite difficult         some of the most difficult and stressful working
working conditions.                                         conditions that they could be presented with.

After some time the fire was brought under control          I would also like to highlight the exemplary work of
and it was confirmed that sadly the driver of the LGV       individuals from White Watch Cheshunt and Hertford
had died.                                                   who carried out the unfortunate task of the extrication,
                                                            and the call handling from Fire Control personnel who
The incident was then scaled down and handed over to        were subject to several repeat calls from distressed
the Police Collision Investigation Team to begin their      members of public. Once again their professionalism
preliminary investigation into the cause of the incident.   and dedication to their job is of the highest quality.
Crews from Cheshunt and Hertford were informed that
they would be required to assist with the casualty          The cause of the RTC and subsequent fire investigation
extrication and were stood down to return to station to     are currently on-going.
be called upon when the Police Collision Investigation
Team was happy to allow us access to begin the              SC Justin Jones
difficult job of extricating the deceased.                  East Herts and Broxbourne
Real life drama on EastEnders set
London’s burning at     Fostering February at
Kingsway Infants School Cheshunt
Ff Mark Andrews dived straight in on his first shift at   On the 26 February Green Watch at Cheshunt were
Garston Blue Watch, watching over the Great Fire of       visited by the Children First Fostering Agency who
London set and collecting details for home fire safety    were doing a campaign called Fostering February.
visits at Kingsway Infants School.

                                                          They were basically visiting various community places
                                                          to create awareness around what fostering is about in
90 children all in Year 1 and their parents watched and   order to learn more about the facts and to be properly
sang London's Burning as their weeks of hard work         informed on how to become a foster carer.
creating the set went up in smoke.
                                                          For more information about fostering in
WC Newman                                                 Hertfordshire visit www.hertsdirect.org/fostering

Fire safety for Hertford                                  Winter safety for
school                                                    Cheshunt residents
Hertford Green Watch visited Duncombe School in           On Monday 16 February Red Watch Cheshunt visited
Bengeo to deliver fire safety advice to the nursery and   the bustling Pavilions shopping centre in Waltham
reception children. A short talk was followed by an       Cross to promote winter safety and also raise
hour of spraying water with the hose reels and            awareness of the danger of kitchen fires during
learning about the fire engine with 50 very excitable     National Chip Week. Red Watch engaged with many
students (and teachers).                                  members of the public utilising the fire safety hand-
                                                          outs at our disposal to highlight the risks associated
It was a very enjoyable and worthwhile community          with fire safety in the winter and especially kitchen
event with great positive feedback.                       fires and cooking with oil. The information was well
WC Youngs                                                 received by the people of Waltham Cross.
Green Watch Hertford
                                                          SC Justin Jones
                                                          East Herts and Broxbourne District
Real life drama on EastEnders set
Scams Team install
blocker devices
The Scams Team have been busy installing call blocker devices for victims of scams.

One device was put into the home of an elderly lady in St Albans who is registered blind, lost money to a scam
and was constantly receiving nuisance calls. In the first five days of installation, she had 46 incoming calls of
which 28 were blocked and 20 of those blocked calls were from withheld or international numbers. She is
delighted with the results as she can answer the phone again confident that it will actually be someone that she
wants to talk to.

We have also been lucky enough to receive a number of grants from Joint Action Groups around the county to
buy a further 49 of these call blockers, so we can really make a difference and help our vulnerable residents.

Sue Shanahan
Senior Trading Standards Officer

--------------------------------------------------------------------------------------------------------------------

Fire safety talk
for Year 8
Green Watch Cheshunt have been busy in local schools this month also delivering an assembly to Year 8
students at Turnford High School due to some recent incidents involving students and fire extinguishers.

Mrs Goodes, Head of Lower School, said: “Watch Commander Wayne Gibbons and Green Watch from Cheshunt
Station, came to talk to all Year 8 students on Tuesday about the importance of Fire Safety procedures. Wayne
stressed the importance of using fire alarms when absolutely necessary as false alarm calls have serious
consequences. Wayne explained that every time a fire alarm is set off in a school in the local area, Cheshunt
Station Fire Officers are alerted and will rush to every call. This could mean that they have to abandon the safety
work they are carrying out, for example, helping elderly residents by fitting in fire detectors and advice on how
they would escape should the need arise. Wayne explained that setting off fire alarms unnecessarily has a
knock-on effect on his work in practical terms and means that somebody’s safety could be at risk.

“He also mentioned about the risks associated with playing with fire extinguishers and that fire extinguishers
should never be played about with. They are meant to be used by professionals or by people who have been
trained to use these properly. Fire gases from fire are toxic and do kill people. Fire extinguishers have a
purpose; they are there for people’s protection and to be used in cases of emergency.

“Year 8 students listened attentively and asked Wayne sensible questions about Fire Health and Safety
precautions.”
Real life drama on EastEnders set
Hunsdon Cub                                                                             Trading
Scout Group
On Friday 13 February crews from Much Hadham
went to Hunsdon Village Hall to give the local Cub
Scout Group a fire safety talk to help them with their
                                                                                        Standards
                                                                                        Volunteers
personal safety badge.

Approximately 30 scouts and their leaders were given
a power point presentation on fire safety and sat
patiently until refreshment break and then
enthusiastically came back for more!                                                    On Saturday 21 February a one day volunteer
                                                                                        induction course was held at the Training Centre in
Lots of questions and interaction pleased the Scout                                     Stevenage. There were six new volunteers of which
Leaders and hopefully all will now appreciate how                                       four had expressed a preference to volunteer for
quickly fire can spread and how to keep themselves                                      Trading Standards.
and their families safe.
                                                                                        The volunteers had a wide range of skills and prior
We also received some invitations to Home Fire Safety                                   knowledge and had backgrounds as diverse as a
Visits.                                                                                 solicitor, publican and facilities management but
                                                                                        sharing a common aim of helping to make
Thanks to WC Peter Unthank for his assistance.                                          Hertfordshire a safer place whilst learning new skills,
                                                                                        widening social circles and supporting the aims of
CC Paul Trigg                                                                           CPD.
Much Hadham Fire Station
.....................................................................................   Also in attendance were two new volunteers for the
                                                                                        service who are seen visiting Command and Control.

Work experience                                                                         They join 10 new volunteers from the January course
                                                                                        and will now be observing and helping with
                                                                                        volunteering activities on districts.

at Stevenage                                                                            Karl Wissgott
                                                                                        Volunteer Support Officer

Fire Station
At the beginning of March 13, students from Thomas
Alleyne School attended Stevenage Fire Station for a
week’s work experience. The week went extremely
well with fantastic help from the Stevenage crews, in
particular Ashley Edgar of Red Watch who devoted
much time and effort into helping out in the drill yard
and with the classroom segments of the course.

The students said they enjoyed every minute of the
week there has been such positive feedback from the
school and Youth Connexions that they hope to run the
course again next year.

After the pass out on Friday the students were
reluctant to leave as they had had such a great
experience at Stevenage. I'd like to thank the station
once again for being so helpful and welcoming.

WC Sue Hunt
Youth Engagement and Health and Wellbeing Team
Hoax calls cost lives
Red Watch Fire Control has hosted two visits during March - a group of 12 work experience students and the
LIFE Course.

As well as explaining the work of Fire Control, the hosts of both visits wanted us to focus particularly on the key
messages around hoax calls. Both sets of students were keen to know how we can identify whether a call
received is actually a hoax. Most of them were also unaware that 999 calls were recorded and that these voice
recordings can be given to the police if necessary. We also ensured that they were aware that we can
permanently disconnect mobile phones when a hoax has been received.

Fire Control are always working towards identifying
trends with hoax calls and have been actively involved
in prosecutions in the past. The last case resulting in
the offender being given a 12 month Community Order
and associated court costs.

If you need Fire Control to reinforce any work you are
doing around hoax calls – just arrange a visit with any
watch.

WC Paula Stevenson
Red Watch Fire Control

Stevenage Changes programme version three
Between 17 and 19 February 2015        utilising search techniques             I would like to say thanks to Chris
Stevenage Fire Station ran version                                             Barnaby (from the training centre)
                                       • RTC input
three of its Changes programme.                                                who stepped in at short notice and
In conjunction with the local          There were also positive safety         delivered the first aid training.
Thriving Families Team 10              messages around community
children aged between 9 and 17         safety.                                 Adam Laycock has been the driving
undertook three days of practical                                              force behind the Thriving Families
activities designed to empower         Day three also saw all the aspects      initiative and he has put the
and build confidence and new           of the course come together for         programme together to maximise
skills.                                one huge display in front of            the learning experience for the
                                       parents, guardians and loved ones.      kids. While Adam drives the
The programme this time                It was great to see so many turn up     initiative forward I am sure he
incorporated a third day with the      on day three for the pass out           wouldn’t mind me saying that
introduction of first aid to the       especially as the weather was so        thanks also need to go to Green
course. Other areas that were          foul.                                   and Blue Watch who were on duty
covered were practical firefighter     Special mention must go to two of       and supported this busy event.
skills including:                      our returning students who acted
                                       as positive role models to those        Role on Version four!
• Hose running and pump
operation                              who were new to the course. This
                                       showed how far they had come            SC Peter Hatherley
• Using Breathing Apparatus and        with their own self confidence.         Stevenage Fire Station
Fire safety lesson for
reception children
On Thursday 15 January a small group of reception
children from How Wood School visited St Albans Red
Watch. The group were given a tour of the fire station,
taught about the day to day running of a fire station and
how to stay safe in the home. This all helped with one
boy who had developed a fear of fire.
To aid them with home safety the group were taken to the
station Danger Den where they had to spot hazards had
had been set up in a mock house layout.
The group were shown around the fire appliances and
taught about all the equipment that is used, including the
RTC equipment and the new trauma kit. Afterwards we
took them into the yard to experience what it was like to use
the hose reels. The group thoroughly enjoyed themselves.
Ff Russell
Red Watch St Albans

Bishop’s Stortford White Watch
fundraise for cancer charity
On Sunday 15 February 2015               watch members’ families who all          helped raise over £450 which has all
Bishop’s Stortford White Watch held      helped serve the vast amounts of         been donated to CCLG. There was a
a fundraising event at the station to    people that visited the station whilst   real buzz around the station on the
help raise funds and awareness for       the duty crew offered fire safety        day and the whole community
the Children’s Cancer and                advice and handed out leaflets to help   enjoyed the chance to visit their local
Leukaemia Group (CCLG)                   people within the local community        fire station and meet White Watch.
                                         stay safer within their homes.
The idea was put forward to the
                                                                                  Ff Wilkins
watch to hold a fundraiser in the form   The fundraiser was a major success
                                                                                  White Watch Bishop’s Stortford
of a tea party as the 15 February is     by creating a lot of awareness around
International Childhood Cancer           the battle against cancer and also
Awareness Day. The watch were very
keen to support this cause as one of
the watch members has a four year
old niece who has recently recovered
from cancer.
White Watch promoted the event
around the town using posters, social
media and word of mouth. This
obviously worked as there were in
excess of 300 visitors to the station
from the local community. They also
arranged for local businesses to
support the event by donating tea,
coffee and cakes. The station was
extremely well supported by the
Red Watch fire safety
with Stevenage
Borough Council
In February WC Smith was at the forefront of a
fire safety campaign together with Stevenage
Borough Council. This involved the watch along
with Steve McAlinden from Stevenage council,

                                                     Incident
and a team of workers, joining together to target
residents and fire safety in two Stevenage high
rises.

The teams moved through Harrow and Brent
Court ensuring all of the communal areas and

                                                     Response
cupboards are clear. Further to this the crew
ensured they spoke to the residents addressing
any needs they may have. From the fire service
perspective this was a worthwhile exercise. The
crews managed to engage with our target

                                                     Unit (IRU)
demographic and also generate home safety
visits.

This was well received by Stevenage Borough
Council who have already worked with Red Watch
on previous initiatives such as P.A.T testing

                                                     refresher
elderly peoples electric blankets in the run up to
winter. They want to work on more initiatives with
the station as it is proving a massive benefit to
the residents of Stevenage.

                                                     training
CC Marc Diplock
Red Watch Stevenage

                                                     The month of March saw crews from across the county
                                                     attend an annual IRU refresher training session at St
                                                     Albans Fire Station.

                                                     In addition to the IRU training, Initial Operational
                                                     Response (IOR) training was delivered to crews. The
                                                     session built on the IOR package currently available on
                                                     FireWeb, which involved a PowerPoint presentation to
                                                     all attendees followed by a table top exercise for all
                                                     Junior Officers and Flexi Duty Officers.

                                                     Thanks to all those that attended for their input and to
                                                     all of the Instructors and crews involved in the delivery.

                                                     CC Cinato
                                                     St Albans Red Watch
Rescue Support
Unit training
On Thursday 22 and Friday 23 January St Albans Red
Watch completed two days training on the new
Paratech equipment that has been purchased to go on
                                                         Exercise
                                                         Zira for
the new Rescue Support Unit (RSU).

The equipment is multifunctional so can be used for a
variety of different rescues, from trench collapse to
vehicle stabilisation.

The first day was spent at Longfield Training Centre
where we worked on stabilising and lifting large
vehicles. The second day was spent at St Albans
practising methods of shoring up building collapse and
                                                         HCC
                                                         resilience
setting up a bi-pod and tri-pod for use in rescues.

With the service wishing to increase the capability of
the Rescue Support Unit, this was very worthwhile
training to familiarise the crews with some of the new
equipment that has been purchased by the service.        The Resilience Team held Exercise Zira earlier
                                                         this month to test emergency arrangements
Crews will be attending future courses to gain further   across the council.
skills and knowledge in the use of this equipment for
future rescues.                                          Taking place both at County Hall and Longfield
                                                         Training Centre, the exercise examined both the
                                                         authority’s Incident Response Plan and also the
Ff Mountfort
                                                         arrangements and running of an Incident
St Albans Red Watch                                      Management Team meeting.

                                                         Representatives from all six council departments
                                                         took part in working through a scenario that
                                                         looked at an influenza outbreak in the county.
                                                         Two mock Incident Management Team meetings
                                                         took place at County Hall with arrangements for
                                                         the meetings and communication systems and
                                                         equipment being tested. At the same time a
                                                         range of officers from across departments met at
                                                         Longfield to see how the incident response could
                                                         be co-ordinated. With reference to the council
                                                         Incident Response Plan, this included looking at
                                                         business continuity arrangements and specifics
                                                         around how an influenza pandemic would need to
                                                         be approached.

                                                         A report is being collated that includes
                                                         recommendations and learning points for the
                                                         Resilience Team to take forward and implement.
A timely
                                         building work was taking place          and to the Director whilst
                                         with numerous Acro props                conducting a full inspection which
                                         obstructing an exit route and the       resulted in a measured
                                         rest of the office space had been       enforcement response.

refresher                                condensed by a third to
                                         accommodate this work. This also
                                         meant that office desks were
                                                                                 At the time of the inspection it was
                                                                                 observed that work was being
On the 6 February 2015 St Albans         blocking fire exits and combustible     undertaken affecting structural
White Watch attended a district          items were being stored                 walls which were supported by
development session run by WC            inappropriately, including on top of    temporary measures which could
Rob O’ Connor and WC Jim                 the wall heaters.                       impact on firefighter safety
Attenborough from the Fire                                                       considering the possibility of
Protection team to refresh the           The district development session        entrapment and or structural
crew’s knowledge of Fire                 input refreshed the knowledge of        collapse.
Protection issues including Risk         the crew and gave them the
                                         confidence to know that the office      The information was passed to
Based Inspections, contraventions                                                command and control for any
of the Regulatory Reform (Fire           staff would not have been as safe
                                         from fire as they should have been,     crews attending the premises and
Safety) Order and evidence                                                       a familiarisation visit for all crews
requirements needed at situations        proving the training a success.
                                                                                 at St Albans was arranged.
such as post fire inspections.           Appropriate advice was given to the
                                         key holder to pass on to the office     The training and observations from
This proved to be an informative                                                 the Fire Protection team together
and timely reminder as on the 9          manager and he was also told that
                                         the Fire Protection department          with the vigilance of the crews has
February as both St Albans                                                       bought together the specialisms of
appliances were called to an office      would be informed.
                                                                                 fire safety and operations so that
building in Adelaide Street with         On return to station, a call was        the business has not only
smoke issuing. A key holder had          placed to the Fire Protection duty      remained open, due to the fire
arrived to open up for business and      officer and they were advised of        being extinguished efficiently, but
found the fire alarm activating and      the concerns.                           they also now have a greater
the ground floor smoke logged.                                                   understanding of how easily fires
                                         That day a post-fire inspection was     in the workplace can start and how
Crews were committed and located         carried out, the responsible person
the source of the fire to be an office                                           they can prevent this by identifying
                                         for the multi floored office building   the hazards and putting
chair which had been left overnight      seemed generally shaken up by the
in contact with an electric wall                                                 procedures in place to minimise
                                         incident but took it as a wake up       the risk.
heater. The situation was dealt          call and wanted to do all that he
with and the office was ventilated.      could to ensure that he would be        WC Cliff Webb
The crew reported that there were        safe and legal from now on.             White Watch St Albans
fire safety issues in the affected
office. WC Webb went inside to           Fire Safety Inspector WC Steve          and
carry out fire investigation and         Kendall assessed the premises           WC Steve Kendall
found that some considerable             and spoke to the members of staff       Fire Safety Inspector
SO Stevenage
                                                           provided a great opportunity to network and cement
                                                           those community links. The service was on hand to
                                                           offer fire safety advice with our own stall which was
                                                           well received by those who attended.

annual forum                                               The highlight of the evening was an inspirational
                                                           presentation by Sinem Cakir who is a youth and social
Since starting in the Stevenage area in November           inclusion specialist working together with excluded
2014 I have become greatly aware of the hard work          young people to remove roadblocks so that they can
and joint partnership work that is happening on a          get on and thrive. Sinem is based in London and the
daily basis to make Stevenage a safer and more             main emphasis of her work is about reengaging with
enjoyable place to live and work.                          youths rather than discounting them and casting
                                                           them aside.
On Thursday 19 February 2015 I attended the SO
Stevenage annual forum at North Hertfordshire
                                                           The event showed me that there are strong
College in Stevenage with two volunteers Steve
                                                           partnership links in Stevenage whose aim is to make
Chrome and Jade Pearce.
                                                           Stevenage a better place, Stevenage Fire Station is
The event highlights the positives that have taken         one of those partners and we look forward to working
place throughout the year and looks on how we can          alongside our colleagues to achieve that aim.
move forward in the coming year.
                                                           SC Peter Hatherley
Agencies were invited to set up stalls and these           Stevenage and North Herts District

Exercise
                                       The aim of the exercise was to           taking place three LWP’s were
                                       establish sufficient water supplies      being established at the lake which
                                       to tackle a large developed fire at      would then feed the HVP which in
                                       the house. The water supplies on         turn would pump the water up to

Oasis                                  the estate have been severely
                                       depleted due to the failure of their
                                       emergency water supply, and the
                                                                                the fire ground pumps at the house.

                                                                                All the participating crews worked
Knebworth House, one of                only options available are to utilise    extremely hard, and the exercise
Hertfordshire most famous              their swimming pool and the lake         was a resounding success. The
landmarks was the setting for an       on the estate.                           information collected will be used
exercise on 2 March for Pumps                                                   to formulate a new fire plan and
from Stevenage, Hitchin, Baldock,      The initial attack came from a Light     Pre-Determined Attendance (PDA)
Hatfield, and Welwyn Garden City       Weight Pump set into the swimming        for Knebworth house.
along with Hitchin’s Incident          pool next to the house, followed by
Support Unit (ISU) and the High        a water shuttle filling the inflatable   CC Tom Morey
Volume Pump (HVP).                     dam from the ISU. Whilst this was        Stevenage White Watch
Smoke house training for St Albans Blue Watch
On Friday 20 February 2015 Blue          entering a building, starting with a        Blue Watch St Albans plan to carry
Watch St Albans were invited to          thorough brief being given to the           out a combined drill with the Police
watch the Police Initial Operational     Police team regarding the entry to          team in the summer to test our
Response Team go through a               the building. This was followed by          interoperability, this will involve us
training scenario held in the smoke      how they deal with cannabis houses          entering the building to rescue the
house at St Albans Community Fire        and Methamphetamine labs and                Police team lead them to safety and
Station.                                 ended with how suspects are                 then carry out emergency
The team were practicing how they        controlled and arrested.                    decontamination.
deal with incidents involving            Blue Watch gained a valuable insight        This will give us an ideal opportunity
suspected cannabis houses and            on how the Police team worked and           to discuss any learning points that
methamphetamine labs. Crews              this will certainly help in the future      arise and will assist any future
from St Albans Blue Watch                should we attend an incident                incidents we attend together.
shadowed them as they went               involving a methamphetamine lab or          CC Tasker
through the various stages of            cannabis house.                             St Albans Blue Watch

Stevenage firefighters look forward to working with 1 decision
Stevenage Fire Station looks forward      The interactive media that is used          deliver safety messages. We hope that
to working together with 1 decision to    allows sessions to be run by teachers,      this partnership will grow allowing all
develop safety messages to young          the sessions can be paused and the          age groups the opportunity to interact
children at schools across Stevenage      children have two choices the wrong         and make decisions based on the
and Hertfordshire.                        one and the right one. Both scenarios       correct information.
                                          are shown so that the learning journey
1 decision has been developed by          is achieved.                                Deedee is the animated character in
Hayley Sherwood (far right in the                                                     the role play engaging with the
picture) and their aim is to assist       This is an ideal platform for us to         children so watch out for Deedee
schools in helping students to become     showcase crucial fire safety messages       coming to an area near you soon.
confident communicators and safe and      through our involvement, which initially
positive decision makers.                 will be filming scenarios that can          SC Peter Hatherley
                                                                                      Stevenage and North Herts District

Joint working with Environmental Health
Following the Better Business for all event, Trading Standards have been working more closely with
Environmental Health. TS Officer Nicola Wickenden was taken out on two hygiene inspections in Watford,
which involved gaining a better understanding of how EH complete a food hygiene rating and what they look for
during inspections. Unfortunately, one of the premises had no hot water on the day, which nearly resulted in
an immediate premise closure. TS will be returning the favour shortly when they take Environmental Health
Officers out on allergens visits.
Day Crewing Plus goes live at
  Baldock and Letchworth

   On 1 March a new day crewing plus (DCP) duty            Crew Commander: Laurence Smith
   system went live at Baldock and Letchworth station.     Firefighter: John Nimmo
   This is now the third DCP station and has involved      Firefighter: Andy Mansfield
   many months of planning and construction together       Firefighter: Darren Lovelock
   with a recruitment process to select the new DCP        Firefighter: Adam Spendlove
   team. The project has allowed us to maintain            Firefighter: Gary Smith
   operational cover and response times while releasing    Firefighter: David Hayden
   financial and other capacity within the service.        Firefighter: Jerry Harris
                                                           Firefighter: Peter Golding
   As well as a new accommodation block on-going           Firefighter: John McGrinder
   refurbishment will continue to take place within the    Firefighter: Nigel Etherington
   main station building. Baldock and Letchworth
   personnel not moving onto DCP have now been             The successful project was delivered as a result of
   transferred to their new posts with the new DCP         the hard work of the project team and the support
   team consisting of:                                     and enthusiasm of all staff at Baldock. We wish
                                                           them all well.
   Watch Commander B: Julian Stanley
   Crew Commander: Mark Lee                                SC Frank Gollogly
   Crew Commander: Mark Pidduck                            Hertsmere and Welwyn Hatfield District

.................................................................................
Greg Rataj Retiring
28 February saw Greg Rataj retiring from Hertfordshire Fire and Rescue Service after 30 years’ service.
Greg joined on the 7 January 1985 and served at Welwyn
Garden City , Cheshunt, Borehamwood, St Albans, Staff Office
and Fire Protection before finishing off his career as Station
Commander for Baldock in Stevenage and North Herts.
Greg was a member of the Fire Investigation Team and as a
keen rugby player he represented the Service on many
occasions. I am sure that you would all like to wish Greg and
his family well for the future.
Good luck Greg have a long healthy and happy retirement.
SC Peter Hatherley
Stevenage and North Herts District

.................................................................................
Are you thinking of getting a new bike?
Would you like to cycle to work? Getting a bike may be cheaper than you think.
We are re-launching the cycle to work salary sacrifice scheme in May, to help with the cost of new bicycles and
cycling equipment up to £1,500.
The scheme is part of the Government’s plan to encourage employees to cycle to work, through tax breaks on the
cost of a bicycle.
Here’s how it works: you spread the cost of a bicycle with twelve monthly payroll deductions - through a hire
arrangement. Because you are technically hiring the bicycle over that period, you pay no tax and national
insurance on the monthly deductions. After the twelve month period is up, a one-off disposal fee is paid and the
bike is collected from you. Alternatively, under a separate arrangement, you can elect to transfer the ownership
of the bike to you, by paying a fair market value.
A standard rate tax payer can save around one third on the cost of a bicycle. And the county council benefits too
– it does not need to contribute national insurance on your behalf on these payments.
You can choose a bike from one of a number of participating bike shops in the county, or there will also be an
opportunity to choose a bike online.
The scheme is open to all HCC employees. However, the deductions made through the salary sacrifice must not
take your earnings below minimum wage. Also, employees aged under 18 will need guardian consent to
participate.
Salary sacrifice is not for everyone. Salary sacrifice arrangements may impact on other benefits employees may
be entitled to and further information on how salary sacrifice may affect your entitlements can be found on the
HMRC website at www.hmrc.gov.uk
More information about how you can take part will be available when the scheme launches in May.
If you have any questions regarding the scheme please email payandreward@hertfordshire.gov.uk

Discover Herts Rewards…
Did you know that working for Hertfordshire entitles you to a large variety of rewards and benefits? In
September 2013, Hertfordshire County Council unveiled Herts Rewards; a benefits package that is accessible
to all employees including those in hard to reach locations. All employees (excluding schools staff) have
access to Herts Reward scheme, which can be accessed from any computer, smart phone, or via a telephone
helpline.

There are three strands to Herts Rewards which cover lifestyle, finance, and wellbeing. You could start making
substantial savings on your everyday shopping at supermarkets, DIY stores, clothes shops, mobile phone
outlets and department stores, through reloadable gift cards and discount vouchers, or get your fitness on
track by accessing discounts at local gyms, health and fitness centres, or manage your finances and take
advantage of our season ticket loans. Whether you are looking at improving your finances, saving money on
everyday items or want to focus on your wellbeing, Herts Rewards will be able to help.

To find out more and to register, visit www.hertsrewards.co.uk

You will need your payroll number - which can be found on your payslip, your date of birth and if you are
registering online you will need an email address - this can be a personal email address or if you do not have
one, you can use your work email. Alternatively if you wish to access Herts Rewards via the telephone helpline,
the number is 0845 299 0908.

Please note: if your Payroll number begins with a zero, please do not enter the zero when registering.
Safety Event Reports - Feedback
  Reports made during February 2015. A regular briefing will be provided on the outcomes of some recent
  near misses, hazards or accidents reported to the Health & Safety Department.

           Issue                            Findings                                  Outcome & progress
Three Firefighters            • A section of the flue fell from the    • Crew immediately ensured that dust masks were
identified disturbed          chimney breast during the removal        used for the remainder of the incident to eliminate the
asbestos whilst in            of the fireplace log burner. The         risk of breathing in any fibres.
attendance at a chimney       fallen object was identified as a pipe   • Crew bagged their PPE for cleaning, as per service
                              constructed of asbestos material by      procedure, purely as a precautionary step.
fire incident.
                              the Firefighters.                        • The homeowner was advised on the safe removal of
                              • The asbestos was wet limiting any      the asbestos by the crew.
                              possible release of fibres and           • Crews should always be mindful that asbestos
                              exposure.                                containing materials can found in many places and
                                                                       that SIS procedures must be followed upon discovery:
                                                                       http://compass.hertscc.gov.uk/compdocs/compadob
                                                                       e/o/ops047v03.pdf

During a building fire, a     • The Firefighter was assisting an       • Crew were briefed on hose choice options.
Firefighter sprained his      initial crew with hose management        • All crews are reminded to follow correct equipment
wrist whilst lifting a        when the injury happened.                manual handling techniques to prevent injury.
70mm hose from the floor.     • The first pump in attendance
                              utilised the 70mm hose, however
His injury was reportable
                              service procedure also permits the
to the HSE under RIDDOR       use of a 51mm hose (OPS 57 page
as it resulted in over a 7    11) which is lighter and may have
day absence period from       lessened the chance of injury.
work.                         • Weather and light conditions were
                              good at the time of the incident.
                              • Full fire PPE was being worn by
                              the Firefighter.

A Hydrant Inspector           • The cover had jammed so extra          • Refresher manual handling training for staff has
strained his lower back       force was required to try & lift it.     been identified as a result of this incident.
lifting a hydrant cover.      • The risk assessment had                • Tech Services to research appropriate lifting tools to
                              recognised this as a potential           reduce risk of manual handling injury.
                              manual handling hazard and
                              controls were identified to seek help
                              if the hydrant had been assessed
                              and identified as requiring force
                              beyond individual capability.

Two Firefighters have         • One has been fully investigated        To prevent manual handling injury during ladder
injured themselves whilst     and the other incident is still under    training crews should be reminded to
pitching ladders during       inquiry.                                 • Warm up prior to the exercise.
two separate training         • There have been four injuries that     • Assess the task, area & environment.
                              relate to the pitching of ladders in     • Follow instruction, training & procedure.
exercises. One injury
                              the last year.                           • Ensure equipment is in good working order and is
resulted in back strain the                                            used correctly.
other in shoulder pain.                                                • Not overreach / overstretch or jolt suddenly.
One of the incidents also                                              • Ensure the ladder is under control.
resulted in lost time.                                                 • Highlight any pre-existing condition (temporary or
                                                                       permanent) to instructors.

Smoke & LPG fumes from        • Tests with artificial smoke          • Use of the gym and burners simultaneously were
a station smoke house         confirmed where & how smoke            prohibited until the wall cavities could be plugged.
were entering into the        entered the building.
station’s gym area.           • Wall cavities were identified as the
                              smoke & fume route of entry into the
                              building.
Issue                             Findings                                      Outcome & progress

A Firefighter strained his      The accident happened during the        • The area was defected.
calf muscle when he             start of darkness, the area was         • Lighting deficiencies were addressed.
tripped & lost his footing in   poorly lit and building shadow          • Further drill yard inspection confirmed other uneven
a drill yard pothole. His       concealed the uneven surface.           surfaces in need of maintenance.
                                                                        • HCC were contacted for all surface repairs.
injury was reportable to
                                                                        • Stations must ensure that poor surface conditions &
the HSE under RIDDOR as                                                 inadequate lighting are identified during inspections &
it resulted in over a 7 day                                             audits and are made good to prevent trip / fall injuries.
absence period from work.
Serious burn damage             • PAT was well overdue                  • The extension cable was removed from use.
was discovered on an            (equipment should have been             • A sign was displayed to prevent further use of the wall socket.
extension cable, its plug       retested in 2011).                      • The wall socket was defected.
and the wall socket             • An electrician was called to          • Crews were reminded to check the condition of cables,
                                investigate the fault & confirmed       plugs and sockets before using electrical equipment and
during PAT inspection.
                                that the damage was caused by an        where practicable to avoid leaving electrical items
                                old, worn socket which had              permanently switched on.
                                started to arc.                         • Buildings Manger was contacted to see if sockets on
                                                                        other stations could potentially have this fault too.
                                                                        • To prevent electrical fire and injury staff should be
                                                                        reminded of the importance of regular electrical
                                                                        equipment & socket visual checks, PAT inspection, not
                                                                        overloading extension plugs & good housekeeping
                                                                        practices.
                                                                        • Station Commanders are responsible for ensuring that PAT
                                                                        testing is completed in accordance with equipment testing
                                                                        schedules (see link below H&S 010 - Use Of Electricity At Work)
                                                                        http://compass.hertscc.gov.uk/compdocs/compadobe/h/
                                                                        hs_10v2.pdf

During a fire (persons          • The TIC had been switched on en       • TIC was taken off the run for further examination after
reported) the thermal           route to the incident and was in        the incident.
imaging camera (TIC)            good working order in its charger.      • Tests were carried out on the TIC by the Station,
failed to operate.              • On arrival the TIC was removed        Technical Services and Health & Safety to successfully
                                from charger & rested on the floor      recreate the fault.
                                whilst crew donned BA.                  • Residue, believed to be a lubricant, was found on the TIC
                                • Upon building entry the TIC went      battery contact terminals. Terminals were wiped with a
                                off & could not be switched back on.    dry cloth which seemed to solve the issue.
                                • Crew exited the building and          • TIC fault is believed to have been resolved; however the
                                handed the TIC to the OIC who           TIC is still being monitored.
                                managed to turn it back on.             • Crews are reminded to regularly test TIC equipment &
                                • Crew re-entered the building &        clean terminals to ensure equipment reliability.
                                continued to use the TIC with no
                                further issue.

Two Fire Protection             Actions as a result of this incident    • Staff and managers are reminded to follow the guidance
inspectors were verbally        are still being identified and a full   in SIS HS 20 Lone Working & Personal Safety Guidelines
abused during an                investigation is being completed        found on Compass:
enforcement visit.              by the Manager                          http://compass.hertscc.gov.uk/compdocs/compadobe/h/
                                                                        hs020v3.pdf
                                                                        • Practical tips include:-
                                                                        - Flagging a property / person if there is a risk of abusive
                                                                        or violent behaviour so staff are aware.
                                                                        - Ensuring potential violent and abusive behaviour is risk
                                                                        assessed.
                                                                        - Not going into a situation if there is a sense of risk.
                                                                        - Being aware of surroundings & alert to the situation of
                                                                        the environment.
                                                                        - If feeling threatened, making excuses and leaving the
                                                                        premises quickly if needed.
                                                                        - Doubling-up if there is thought to be a possible risk of
                                                                        violence or particular concerns.

Feedback is welcomed on this document in particular the design layout and level of detail provided. Please email:
veronica.adlam@hertfordshire.gov.uk
Security, personal safety and abuse at work
There have been a number of incidents recently and in the past involving the thefts of items of equipment and
fuel from stations. This highlights the potential vulnerability of our staff working and sleeping on stations.
For Hertfordshire Fire and Rescue Service employees there is also a Service Policy SIS HS20 - Lone Working
and Personal Safety Guidance:

Lone working                             Visitors                                unoccupied, not only to prevent
                                                                                 intruders but wind and rain can
  Lone working is a real risk for          All sites should have a visitors’     cause untold damage to files,
staff such as cooks, cleaners and        book – it looks professional and        furniture and equipment.
administrative or clerical               serves as a welcome point for             Digital locks are installed to
personnel left behind when crews         anyone entering the premises –          restrict access and for building
are out. They are vulnerable when        asking people to sign in gives          security as well as personal safety
isolated so please make sure that        personnel the opportunity to tell       and should be used at all times.
when you do leave the station            visitors where the facilities are on
access doors are shut and locked         the site (e.g. toilets; smoking area;     Regularly check that security
properly behind you.                     canteen etc.).                          lighting and automatic sensors are
                                                                                 working correctly.
 The codes for digital locks should        It also provides a record of who is
be logged with Fire Control to           on the site if there is an emergency    If strangers are found on service
allow emergency access where             situation and the building has to be    premises this should be reported
necessary.                               evacuated.                              to the Police and Fire Control
                                                                                 informed.
  An arrangement has been made
with Fire Control to enable lone         Contractors
workers (e.g. clerks working alone         Maintenance contractors and
                                                                                 Abuse at work
in a station) to ‘log in’ at their       servicing engineers make                Under the Emergency Workers
location.                                themselves known to site                (Obstruction) Act 2006 great
                                         personnel.                              measures are provided to protect
  This arrangement also covers
employees of the Fire Service who          They may need Permission to           firefighters, ambulance crews,
may find themselves in difficulties      Work and to examine the Asbestos        police officers and other
whilst travelling between stations       Register.                               emergency workers from the
and sites, such as a result of a           If they are carrying out hazardous    threat of assault. It is an offence to
breakdown, road traffic collision or     tasks such as working at height,        assault, obstruct or hinder
illness.                                 hot work (welding) or using             someone providing an emergency
                                         chemicals everyone on site needs        service and this included whenever
  In these circumstances, if any         to know who and where they are.         they are on duty and also when
member of staff feels vulnerable         Hot work must be approved by the        dealing with the emergency.
or threatened in any way they            Service Buildings Manager (Chris
should consider, in the first                                                    If you are subject to any type of
                                         Martindale).                            abuse, verbal or physical,
instance, telephoning the police.
However, they may also contact                                                   threatening behaviour or
Fire Control to alert them to their      Site security                           harassment whilst working you
predicament and it may be                                                        must complete HFRS 75 form (see
                                         If CCTV has been installed at your      below) and if this occurs during an
possible to dispatch assistance          site someone needs to take
whilst awaiting attendance of the                                                operational incident it should be
                                         responsibility for monitoring its       recorded on the IRS form.
police, ambulance or breakdown           operation and ensuring that the
service.                                 recordings are backed-up                http://compass.hertscc.gov.uk/pp/
 The contact number for Fire             regularly.                              comprotpolproc/frpolproc/forms/
Control is 01438 499003.                                                         hfrs0075hsfolder/hfrs0075hsmeta
                                           Don’t leave personal belongings
                                                                                 file
                                         or high value items such as
Suitable arrangements should be
                                         laptops on full view in your car.       The service takes seriously any
in place to ensure the safety of
visitors or contractors if there is an                                           abuse of firefighters and other
                                          Secure wallets, purses or
operational call. This includes                                                  members of staff and will provide
                                         handbags in lockers or drawers
providing them with guidance and                                                 all the support necessary to
                                         whilst at work.
warnings regarding the potential                                                 investigate and prevent a
movement of vehicles and                  Make sure all windows and doors        recurrence. This may include
personnel.                               are locked when the station is left     involving the police in the matter.
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