Review 2017 - Coles Supermarkets
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2017 Year in Review
2
Contents About us..................................................................................................................................................................................... 2 Welcome.................................................................................................................................................................................... 3 FY17 highlights........................................................................................................................................................................5 Everyday value.......................................................................................................................................................................6 Focus on freshness................................................................................................................................................................8 Delivering a better store network................................................................................................................................10 Boldly extending into new channels and services............................................................................................... 12 Paving a sustainable future............................................................................................................................................ 14 Transforming Liquor..........................................................................................................................................................16 Supporting our communities......................................................................................................................................... 18 Building great careers...................................................................................................................................................... 20 Better Together....................................................................................................................................................................24 For feedback about our report or to ask a question, contact: Coles Corporate Affairs 800 Toorak Road Hawthorn East VIC 3123 Ph: 1800 061 562 Email: Coles.Customer.Care@coles.com.au Unless otherwise stated, the financial data in this report has been complied as at 30 June 2017. Coles Supermarkets Australia Pty Ltd and its related companies (including their directors, officers, employees and agents) (Coles) make no warranty about the accuracy or completeness of this information. Coles will not accept any liability for any loss resulting from your use of this report, including any investment decisions you may make on the basis of its content. You should obtain professional advice before proceeding with any investment. © Coles Supermarkets Australia Pty Ltd 2018. You may not reproduce any section of this report without the prior written consent of Coles Supermarkets Australia Pty Ltd.
About us
Our workforce of over 107,000 team members is spread across every state
and territory throughout Australia.
Coles is one of Australia’s largest retailers and provides fresh food, fuel stores and 89 hotels across the nation from as far south as
groceries, general merchandise, financial and online services, liquor Blackmans Bay in Tasmania, to as far north as Casuarina in the
and fuel through more than 21 million customer transactions on Northern Territory.
average, each week across the business network.
We also offer home, car, landlord insurance and credit cards.
With more than 107,000 team members, Coles operates a store Coles Financial Services has more than one million customer accounts.
network of 801 supermarkets, 883 liquor stores, 702 Coles Express
981
NT 22,241
QLD
31,600
12,258 6,786
NSW
WA SA
1,581
29,886
ACT
VIC
1,987
TAS
Financial Services
2
Welcome
Our 2017 Year in Review details some of the incredible work our Debbie which hit Queensland and New South Wales. This is something
107,000 plus team members have achieved across our business I know that I, and our team members, are extremely proud of.
and within the communities in which we operate over the past year.
Over the past year we have continuously invested in Coles Brand
We continue to put our customers and team members at the heart
by working closely with many Australian suppliers to provide our
of everything we do. We are focused on delivering everyday value,
customers with great product taste, value and quality. Regularly
exceptional customer service, a compelling food offering and creating a
outperforming in industry tests, our innovative Coles Brand products
wonderful, inclusive working environment for all team members.
are putting smiles on faces around the nation.
Our ongoing focus on building better supplier relationships saw
In 2018, our team members will continue to focus strongly on our
Coles embark upon a range of new supplier partnerships in, whilst
customers, suppliers and communities. Through their continuous
continuing to support the growth and innovation of Australian small
enthusiasm, strong workplace culture and passion for our products I
and medium businesses through the $50 million Coles Nurture Fund.
have no doubt we will have a great year ahead.
Our team members care passionately about making a difference within
their local communities. In FY17 Coles' direct support totalled close
to $55 million, with an additional $8.9 million contributed by team
members and customers. Together with our customers, Coles has raised
and donated more than $24 million to Redkite. Since our partnership
began in 2013, we have also contributed a total of 23 million kilograms
of food items to SecondBite. Last year we further raised and donated John Durkan
$310,000 to the Red Cross disaster relief fund in the wake of Cyclone Managing Director, Coles
3
Melisa Clarke, Brook Kinsela, Janet Myers and Kate Wright at the Coles Cowra Redkite donation board.
09 Jun 2017
Weekend Courier - Rockingham, Perth
Section: General News • Article type : News Item • Audience : 43,561 • Page: 4
Coles to help fight cancer this Christmas
Printed Size: 116.00cm² • Market: WA • Country: Australia • ASR: AUD 313 • Words: 206
Item ID: 790074562 SHOPPERS in Cowra can assistance for children and vide financial and emotional Customers can also help
help families affected by can- young people affected by support to children and make Christmas sweeter by
cer over the next four weeks cancer will be in higher de- young people with cancer purchasing a $1 Coles gin-
as new findings show the mand this holiday season and their families. gerbread man, with 20 cents
Licensed by Copyright Agency. You may only copy or communicate this work with a licence.
need for financial support due to rising travel and liv- From now until Boxing from every sale going direct-
Page 1 of 1 among cancer patients is 25 ing costs. Day, Cowra shoppers can ly to Redkite until Christ-
per cent higher across New These findings come as purchase a $2 Redkite dona- mas Day.
South Wales at Christmas. Coles launches a national tion card at Coles – with 100 Last year in December
National cancer charity Christmas campaign to raise per cent of proceeds going alone, Redkite supported 134
Redkite predicts financial funds for Redkite to help pro- to Redkite. families across NSW.
13 Dec 2017
26 May 2017
Northern Territory News, Darwin
Geelong Indy, Geelong VIC
Author: Ashley Manicaros • Section: Business News • Article type : News Item Section: General News • Article type : News Item • Audience : 51,500 • Page: 12
Audience : 11,279 • Page: 15 • Printed Size: 445.00cm² • Market: NT • Country: Australia Printed Size: 233.00cm² • Market: VIC • Country: Australia • Words: 286 24 Nov 2017
ASR: AUD 2,513 • Words: 409 • Item ID: 886609604 Item ID: 781486984 Coolum and North Shore News, Coolum
Author: Jessica Bahr • Section: General News • Article type : News Item
Audience : 12,539 • Page: 3 • Printed Size: 385.00cm² • Market: QLD
Country: Australia • ASR: AUD 190 • Words: 362 • Item ID: 877848790
Licensed by Copyright Agency. You may only copy or communicate this work with a licence. Licensed by Copyright Agency. You may only copy or communicate this work with a licence. Page 1 of 1
Page 1 of 2 Licensed by Copyright Agency. You may only copy or communicate this work with a licence. Page 1 of 1
Supermarket giant Coles spends up,
employs 80 more
spends big in the NT Coles has created 80 jobs at Drysdale after open- self-service olive bar, a scoop-and-weigh station
ing a new supermarket as part of a $150 million and an extensive fresh produce area with fruit and
investment program in the Geelong region.
Coles opened the Drysdale store on Wednes-
vegetables displayed on ice.”
Store manager Jared Bond said he was excited
day, adding to new supermarkets built at Waurn to introduce the Drysdale supermarket, which
Ponds, Lara and Torquay over the past four years. would provide the community with benefits other
The company has invested more than $150 mil- than just employment and choice.
02 Nov 2017 lion in the four stores and refurbishments at Co- “Coles is heavily invested in the local commu-
ASHLEY rio and Belmont. nity and we’re committed to supporting a range of
MANICAROS 29 Nov 2017 Mandurah Mail, Mandurah In WA
addition to the 80 new recruits, the Drys- causes close to the hearts of customers and team
Westside News Section:
- Paddington, Brisbane dale supermarket would employ 70 team mem- members, ” he said.
General Newsbers• Article typefrom
transferred : News
other Item
stores •inAudience
the area, : 37,400 • Page:
“We’ll provide food28
at the Drysdale Primary SHAVING FOR HOSPICE: Coles Peregian manager Daniel Cashmere had his head shaved and a bucket of ice water poured over him
THE opening of Coles Oasis than it ever has been. The new rolePrinted
News •Size: 221.00cm² • Market: WA • to
Country:
150, ColesAustralia • ASR:
School’sAUDMini 470 • Words: 196event later as part of the store's fundraising efforts for children's hospice Hummingbird House. PHOTO: CONTRIBUTED
into an assistant manager
Section: General Article bringing
type : News the total
Item • team
Audience : 45,069said.
• Page: 4 Mudder fund-raising
Shaving for a cause
Shopping Village in Palmer- market-style has our latest in- and have now been Size:
Printed appointed Item ID: 868219729
296.00cm² • Market: QLD“an
The new market-style supermarket featured this month and team members will pitch in at the
• Country: Australia • ASR: AUD 1,641
ston this weekend will com- clusions including an instore in-store bakery with freshly-baked bread, a school next month when they build a new vegie
as a store manager.
Words: 193 • Item ID: 879862831
plete a $21 million investment bakery, a continental deli and continental delicatessen with a large selection of patch at the school so kids can enjoy wholesome,
“ I could see a career path in
in the Territory in the last 12 an open-style butchery.” cheese, fresh seafood and a meat counter with a healthy snacks. The team is eager to extend ser-
retail. There are so many dif-
months. Oasis was one of Wool- slice on request service”, the company said. vice beyond the checkout and excited to open our
Jessica Bahr “Last year I was at the with life-limiting conditions
Coles are the anchor tenant ferent departments, although Licensed
I by Copyright Agency. You may only
“Drysdale copy will
shoppers or communicate
also be able tothis work
enjoy a with a ”licence.
doors. Page 1 of 1
worths better performing Jessica.Bahr@scnews.com.au
Maroochydore store and we
What they and their families.
in what has been an $8 million stores reportedly turning over never imagined I would be
Licensed by Copyright Agency. You may only copy or communicate this work with a licence.
DONATING to and raising did the same sort of thing
provide to
There are currently only
refurbishment of Oasis which managing a $50 million busi- Page 1 of 1 funds for charities or there, and I said if we could three children’s hospitals in
more than $1.5 million per not-for-profits is one
01 Jun 2017 Cashmere
beat last year there could be
kids in that time the country, with
has also included upgraded week. ness.” thing, but Daniel
has taken it one step
a prize and that was for me
to shave my head and have of their life... I
Hummingbird House the
only one in Queensland.
Fraser Coast Chronicle, Hervey Bay QLD
amenities. Mr Durkan was confident In January the new store further. the ice water thrown all over
think it’s great “What they provide to
The Peregian Springs me,” he said. kids in that time of their life,
The 4,000 sqm site was left will also offer a “Click & Col- Author: Boni Holmes • Section: Your Customised Content • Article type : News
that they get that Item
the store could hit more than Coles store manager
Audienceto: shave
“It’s a state fundraiser
5,990his• Page:that
8 •we Printed
do, it’s aSize: 391.00cm² • Market: QLD • Country:
giving them the chance to be
a kidAustralia
vacant in June after long-time $1 million a week in sales. lect” service for Palmerston volunteered
Words: 422 • Item ID: 787337337
head and allow staff to dump event and when it finished
four week
chance. for as much as they
can and the parents can stay
tenant Woolworths moved its residents. It will be the first — Daniel Cashmere. as well... I think it’s great
Children going bananas for athletics
a bucket of ice water over Queensland raised a total of
operation to Bakewell. The store manager for the store besides Casuarina to him as a means of raising
awareness and participation
$400,000 collectively in the
state. own backyard.”
that they get that chance,”
Mr Cashmere said.
The new next generation Oasis Coles is Nancy Morley, offer it. “Click & Collect” all- in the store’s fundraiser for
Licensed by Copyright
“Coles do a lot behind the Hummingbird House is a “It’s really important.
Hummingbird House. Agency. scenes
You may only
with bigcopy or communicate
cancer this work
children’s with aworking
hospice licence. “I look forward to P
market-style Coles Supermar- 42, who will be the fourth fe- ows customers to order online. Mr Cashmere said it was a foundations and things, but to provide short break stays, continuing supporting them
ket has created 120 jobs and male manager in the Territory. Oasis Coles will open Satur- chance for both the
community and the store
being locally in your own
state is really good... it’s
family support services,
creative therapies, and care
in the future and it’s a bit of
fun to have the community
brings Coles’ employment in Coles has eight stores in the day morning.hurdler Sally team to get involved. what’s happening in your at the end of life for children involved too.”
NT. CHAMPION
the Territory to nearly 1000 Pearson is urging budding
¡lÈ È yAã
and the total number of super- She took the role after
young athletics stars to race
working on the opening of the
markets to eight.
It is the second market-style down to the westside’s run-
new Coolalinga Central store.
store Coles has opened with ning tracks as the Little Ath-
“it is a tremendous achieve-
Coolalinga Central opening ment to have such diversity letics season kicks off.
earlier this year. that 50 per cent of our senior As part of the start to the JOBS: Some of the new Coles team open the store at Drysdale this week. ¼0j? jMjÂÅ ?Âj j M w |É àj?ÂÅ Îjà Þja
¢ ¢mÉ
managers are women,” Mr
Coles managing director summer season, Coles su- 22 Nov 2017
w?à à× W?¿Î W ?a
N ´ kÇLkÄ@b´X ´@Ù
WÅj M×Î ?Ýj ×ÅÎ ~ÎÎj
ÎjÂ Þ M×ÅjÅÅ ?a ?
w?à M×ÅjÅÅ à× ÞÂ
John Durkan said the Oasis Durkan said. Ms Morley said permarkets are donating 0¿. ?ÅÎ ? wj ÅjÎjWj ÞÎ à M ?a ÎÂj?Î ~ ×ÂÅ j aa ¥Ê×Â
store was gutted after the pre- she always had aspirations to more than two million ba-
M×Î ?ÂàMÂ×~¿Å j
.?×j ?Å Âj~ÂjÎÅ ?M×Î
Daily Mercury, Mackay QLD
jÝjÂàj Þ à× Þ?Î Î Mj a?àÅ j? Þ×a¿Î
vious tenants vacated the manage her own store. nanas to Little Athletics 22 Nov 2017 ÞÂ~ ÞÎ jÅ w Îj
ÎÂj?Îja²
¼Î Å ?Å ?WWjÎ?Wj w
Þ?Î Î a Î?β
¼ ×Î Î ÅÎja à
space.
“We have redesigned every-
“I started in liquor as second clubs around the country.
Daily Mercury, Mackay QLD Section: General News • Article type : News Item • Aud
?ÅÎ Ðy àj?ÂŲ
-jWjÎà ÂjW~Åja wÂ
Þ Îjà ?Âj ?a a¿Î Î?j MÂÎj ?a Î?Î à× ÞÂ
in charge. and went on to
Printed Size: 147.00cm² • Market: QLD • Country: Aust
?àÎ~ Î j?Âβ ?Âa ?a ~jÎ Îj MjjwÎÅ
thing in here right down to re- Coles will donate four j ?WjÝjjÎ^ j Å?a ¼.?j ÞÎ W×ÅÎjÂÅ w β½
groceries,” she said. Ýja Þ?Î Åj ajÅ ?a ÅÎ
laying the floor,” he said. “it is “I worked my way through boxes of bananas per week Words: :268
Section: General News • Article type : News Item • Audience • Item
7,738
W?¿Î MjjÝj β ID: 877190883
• Page: 3
Îjà ~Î Mj ~Â×à M×Î
ÎjÂj Å ?Þ?àÅ ? Þ?à ?Â×a
j Å?a Åj ?Å ?Å
Î ¾?W × Å¿ ?àÎj
brighter and fresher inside each department and then got to Kenmore, The Gap and ¼ Þ?Å ?M×Î ¥ Þj
Printed Size: 147.00cm² • Market: QLD • Country: Australia • ASR: AUD 155
?à ÂMj²½ Å ?a jàÅ Þ?ÎW~
ÅÎ?ÂÎja ? y| Þ^½ Åj
Toowong Harriers Little Å?a² ¼ ÅÎ?ÂÎja Îj a
j ?Å ÞÂja j?Âà Îj ÅÎÂj ~ÂÞ ÞÎ Îj W?
Athletics Centres as part of Words: 268 • Item ID: 877190883 jÅ ?ä?? .β
jÝjÂà aj?ÂÎjÎ
ÎÂ×~×Î Îj .Î?Î
W×Îà²
¼ WjÂÎ?à jÝj Î×~Î
¼ ÅÎ?ÂÎja ww W?Å×?^ w~
its national sponsorship of w ÎÅj a?àÅ^
.·×?Âj ÅÎÂj^ W×a~ ¿a Mj ÞÎ jÅ w ÎÅ
a?Âà^ wÂjÅ Âa×Wj^ ~ÂWjÂà ~^ M×Î ¿Ýj ?aj Åj
Little Athletics. Licensed by Copyright Agency.
ÞÂ~ ~jjÂ?
You jÂ
?a ÅjÂÝWj^ ~Ý~ may Îj only copy wj~orwÂjaÅ
communicate
?a Þj ?Ýj th
jÂW?aÅj ?a ÞÎ ÎÞ
Pearson, who has also àj?ÂÅ Þ?Å ? w×Îj
ÎÎj ¾ w ? ÎÂ?ajÅ¿² Å ×W w× ÞÂ~
!Þ ?Å ? ?ÅÅ?Îj ÅÎW Î~jÎj² ¿ Þ ~
signed up as the Little Ath- jàjj²½ ?a ?ÅÅÅÎ?Î^ j ÝjÅ Îj wÂÞ?Âa Î à |æàj?Â
22Ýj
NovÎ×~
2017 Îj àj?ÂÅ
letics ambassador for the Licensed by Copyright Agency. You may only copy or communicate ?Ýj
this work
Daily~j
Mercury,
with
Mà ÅMackay
a licence.
·×Wà^QLD j
W?j~j w ÅÂÎ~ ÎÂ×~ ?ÝjÂÅ?Âàu½
Page
next three years, said: STARTING LINE: World champion athlete Sally Pearson has urged budding athletes to MjjÝjÅ ?WWjÎ?Wj ?a
Îj ÅÎW Â ?Î Îj WÂ?W
Section:wÂ
General News • Article typew: News
a?Þ Î jÅ×Âj
Item οŠÂj?aà
• Audience : 7,738 • Page: 3
“Little Athletics gave me ÂjÅjWÎ wjÞ Îj?
Printed Size: 147.00cm² • Market: QLD • Country:
Î ÂjWjÝj Îj Australia
Â~ • ASR: AUD 155
race down to the Peel District Little Athletics Centre track. Photo: Supplied. jMjÂÅ ?a W×ÅÎjÂÅ
Words: 268 • Item ID: 877190883 ajÝjÂjŲ
the start I needed to be suc- ?àja ? M~ ?ÂÎ jÂ
Coles goes bananas for kids
cessful and fulfil my dreams. ~jÝÎಠ.j Å?a j Þ jÎW
Supermarket ‘quiet hour’ a
¿Î ~jÎ j ÞÂ~^ Åj Î?×~Î Î j Mà w?ÎjÂ
“I encourage more kids Å?a ÎjÂj
Licensed by ÞjÂj ÎjÅ
Copyright Þj
Agency. You may only ×~j .?×j w×ajÂ
copy or communicate w with a licence.
this work Page
across Australia to create Åj ?Åja jÂÅjw Þ?Î Þ?Å ?ÂàMÂ×~¿Å w?×Å
.?×j +jÅ Þ?Å ?Å Îj
their own story through ath- Åj a~²
Supermarket ‘quiet hour’ applauded across state
ÅÎ?à~ Þj w j Ðy
letics. WORLD champion athlete tle Athletics. ¼¿Ýj ?a ? M?a wjÞ a?àÅ Â
the start I needed to be suc-
ÎjÂj¿Å Mjj jÞ W?~jÅ^½ COLES will roll out an
àj?ÂÅ ?WjÝjjÎ ?Î jŲ cent, Coles Radio switc
“I hope that the kids ¼ ?a ÞÂja Îj Å?j
off, register
Sally Pearson has urged bud- Coles has signed Ms Pear- cessful and fulfil my dreams. autism-friendly shopping acrossand scann
j Å?a²
understand that it doesn’t Supermarket ‘quiet hour’ applauded state
Coles has expanded its online service with the launch of Click&Collect at Taree,
matter if you’re notcreating
winning
ding athletes to race down to son as an ambassador for the
COLES will roll out an I encourage
cent,more kidsRadio
Coles across switched
experience accessibility
COLES will roll out anat nearly sponsorvolumes
70 Radio switched
cent, Coles Peter sponsor
accessibility reduced Peter to th
four new jobs in the community? the Peel District Little Ath- next three years to promote Australia to create their own
off, register and scanner
autism-friendly shopping off, register and scanner
Sheean
volumessaid the
Sheean said the
lowest level,
wanted a trolley
when you’re this age, you autism-friendly stores across
nearly 70 the country,
Little Athletics, shopping
experience at reduced to the supermarket good
can always be an Olympic letics Centre track as their sport, health story through athletics,” stores across the country, lowest level, trolley geographic spread and
collection stopped and
season kicks off this month.experience at nearly
and wellbeing among70 young
volumes reduced to the
she said. following
following a successful trial supermarket
a successful collectiontrial wanted
stopped and roll a good
worked closely with Autism
Residents in Taree and neighbouring towns are now able to champion
collect theirifColes heart orders
your online is set
at the designated Click&Collect car park at Taree Central Shopping Centre. And to provide kids withstores across the country,
Australians. lowest
“I hope level,
that the trolley
kids
earlier this year.
earlier this year.
cages removed from the
geographic
shop floor. spread and cages removed from th
Spectrum Australia to
identify locations.
on it and you dream big The Quiet Hour program,
enough.” following
a nutritional boost at train- Freshafrom
successful
her win attrial
the collection
understand that itstopped
doesn’t and
which reduces noise and
roll Quiet
The
distractions to make Hourworked
PA announcements are
program,
also closely
stopped, except in the shop
with Autism floor.
Since the trial in August,
many customers have called
forPA
Quietannouncements
case of emergencies, free
When placing their order online, shoppers can select a collection Pearson
time that suitsthe
said super-
them, and ing, Coles will donate four worldthischampionships in matter cages
if you’reremoved fromwhich
the who
shopping easier for
reduces Spectrum
noise
fruit isand Australia to Hour to be rolled
earlier year. not winning customers find offered at customer
out more broadly.
upon collection a team member will bring their groceries directlymarket’s support
to their was wel-
car boot. also stopped,
think it’s just except in
come as Little Athletics had
boxes of bananas each week The London, Sally Pearson
Quiet Hour program, en- shopthis
when you’re floor.
age, you can heightened sensory
distractions
environments challenging,
to identify
make locations.
service, and additional team
members will be available to
“I don’t
people with autism who
to Peel District Little Ath- couraged kids to join Little
which reduces noise and always bePA an Olympic cham-
announcements wasare
shopping easier Since
met with widespread for the trial in August,
support customers. case of emergencies,
would prefer less fr
Same day collection is also available when customers place such an important
their order before middayroleon in letics Centre as part of its Athletics this year. pion if also
your heart is set on it praise from customers Quiet Hour will now be environmental clutter,” Sur
weekdays and by 1pm on Saturday and 10am Sunday. fostering children’s health distractions to make stopped, except customers
in the
during who
a trial in Melbourne many
find customers
offered fruit
at an additional 66 have called
Scarfe is offered
wrote on Coles’ at custo
and wellbeing. national sponsorship of Lit- “Little Athletics gave me and you dream big.” in August. In a viral stores, one store in every Facebook page.
Sally Pearson with Little Athletics
shopping members Adafor
easier case
Rand and Zach Schmidt. of emergencies,heightened
free post, mum Emily
Facebook sensory region across Australia,
betweento beservice,
the Quiet Hourand
— Would you like to see
additiona
for Quiet
Dive thanked Coles and said Hour
every Tuesday rolled implemented
FY17 highlights
Financials EBIT Food & Liquor Headline
Sales Growth
$1.6b 2.0%
Convenience Stores Consecutive Deflation
Sales Growth
4.6% 8 years
Supporting Our
Community $1.5 raised for $5.5 raised for
million million
7.2
million
donated to
= 14.4 million
meals
kgs of food
New & 700 new Opened our
More than
Innovative
Brand
Products
800th
Supermarket
Opened our global partnership with
700th site
Customers &
Team Members Customer
Service Promise
2.1m more
extremely satisfied
Easter & Christmas liquor customers
2m
customers
650,000
Always Open Surveys
from Team Members
5
Everyday value
Our customers love the price, taste, quality and range
of our Coles Brand products and we’re always looking to
develop new delicious products for Australians to buy at
great prices. Our Coles Brand products offer great value
and are consistently out-performing industry tests.
During FY17, Coles Brand products won 51 industry awards.
Down Down
Coles is serious about lowering the prices of the products Australians The re-launch saw one of Australia’s most exciting entertainers and
buy the most and in 2017 Coles had some of our customers' favourite voices, Casey Donovan hit a new high note as the lead singer of Coles’
products available at fantastic low prices. reinvigorated Down Down campaign – inspiring Australians to get
Down Down to Coles for great value.
Taking a look back on the year, Coles re-launched ‘Down Down’ in
the new and improved disco format in early May, and celebrated by These latest price drops mean Coles customers save more on their
dropping San Remo 500g pasta varieties to $1.80 and our delicious favourite items in the supermarket and brings the total products
Ultimate 40% Choc Chip Cookies to $3.00. added to Every Day low pricing to more than 1,000 in 2017.
6
Top quality Coles Brand products
Coles Brand continues to focus on delivering Australia’s best Coles works hard with suppliers to provide our customers with high
food offering to customers through greater investment in prices, quality and safe Coles Brand products – today, we’re seeing customers
continuous improvement in quality and a strong focus on delivering buy more Coles Brand products than ever before!
great tasting food.
This strategy is reflected in the outstanding feedback Coles Brand
has received in the last year – picking up an incredible 88 medals at
the Australian Food Awards and Royal Hobart Fine Food Awards.
Coles won 14 Gold, 43 Silver and 31 Bronze medals across a number of
categories within our Grocery, Bakery, Fresh Produce, Meat and Deli,
Seafood and Meal Solutions teams. An extra special mention goes
to the Deli, Seafood and Meal Solutions teams for picking up six gold
medals. Our Slow Cooked Pork Belly Strips in Asian Style Marinade won
both a Gold and Reserve Champion Award for achieving first place at the
Royal Hobart Fine Food Awards. Our Coles Brand Thickened Cream won
gold at both events.
7
Focus on freshness
To be Australia’s best food retailer we have focused on delivering a market-leading
fresh offering for our customers. We have been working hard with our suppliers,
day-in day-out, to ensure we continuously improve the quality and availability
of our fresh food.
Building long
standing
relationships
with fresh
suppliers
Coles is supporting Australian producers and growers
with new and extended long-term contracts. During
the year, Coles signed a 10-year agreement with TOP
Pork Pty Ltd which paves the way for 12 Victorian and
South Australian farming families to supply sow
stall-free pork directly to Coles each week.
During the year Coles extended its milk contract with
Norco. The original five-year contract, signed in 2014,
has been extended until 2023 with Coles having an
option to further extend until 2026.
Under a supply contract with Simplot, which has
been extended until 2024, Coles has committed to
sourcing an additional six million kilograms a year of
Australian-grown vegetables which were previously
sourced from overseas.
8Fostering innovation through
the Coles Nurture Fund Nurture Fund
Supporting innovative small business
Coles is proud to support small to medium Australian businesses through
the $50 million Coles Nurture Fund. The Fund, established in April 2015,
supports small-to-medium businesses in the food and grocery sector to
develop new market-leading products, technologies and processes.
Since its launch, Coles has provided close to nine million dollars in grants
and interest-free loans to around 20 businesses including cattle farmer
Bill Crowther. Using a $500,000 grant, Mr Crowther will become the first
cattle producer in Queensland to supply locally-grown beef to Coles’
grass-fed GRAZE beef range.
More than two years on, we continue to celebrate the amazing stories
about our suppliers and their ambitious ideas coming to life. Through
the Nurture Fund, we are providing small Australian businesses with
the opportunity to make their bold, innovative ideas a reality.
No added wax
Coles was the first major Australian supermarket to exclusively offer than 70 per cent of Australians welcomed the idea of buying no
no added wax apples to customers. added wax apples.
After an overwhelmingly positive customer response from trials in Coles is consistently looking for new and innovative ways to improve
Western Australia, South Australia and the Northern Territory, this our fresh produce. By removing the waxing process, Coles is simplifying
bold change was rolled out Australia-wide during 2017 and all Coles farming processes and is reinvesting time and cost savings into Aussie
customers nationally can now enjoy apples with no added wax. suppliers and their businesses. Offering apples straight from the
orchard, Coles is continuously enhancing the quality and taste of its
Wax has traditionally been used to enhance the appearance of apples,
products for all Australians.
however, Coles has removed this process after research indicated more
9Delivering
a better store network
We’re continuously working to improve our store network across all
our brands to make shopping easier and simpler for our customers.
700th Coles Express site
In May 2017, Coles Express celebrated the opening of its 700th site in team members have worked across the Coles business for more
Cairns, Queensland. The new Coles Express site at Parramatta Park than 20 years each!
comes 14 years after Coles Express was launched in Australia.
The opening of Coles Express at Parramatta Park created job prospects
Looking back, Coles Express was established as a platform to give for six new team members – giving them the opportunity to join the
customers greater access to food and convenience through petrol wonderful Coles Express team. It also enabled two long-service team
stations and, ultimately, tackle the competitive convenience market. members from other stores in the region, to join and bring experience
to this exciting fresh team. Together, our Coles Express Parramatta
Today, Coles Express continues to operate with the same philosophy
Park team will help deliver our promise of providing convenience and
but on a much bigger and bolder platform. Coles Express now employs
trusted value to our customers.
more than 5,500 team members across Australia. Around 150 of these
10Quiet Hour
At Coles, we are always looking at ways we can meet the differing
needs of our customers by improving the accessibility of our stores and
by creating a shopping environment where our customers and team
members feel comfortable.
This year Coles partnered with Autism Spectrum Australia (Aspect) to
trial a low-sensory shopping experience called 'Quiet Hour' in two of
our Victorian stores; Ringwood East and Balwyn East, every Tuesday
between 10.30am and 11.30am.
Quiet Hour was implemented as a way of making shopping a little easier
for customers with Autism and to enhance levels of customer accessibility.
The response to Quiet Hour was outstanding! Customers and team
members provided wonderful feedback and also took to social media
to let us know they thought it was a great idea.
Coles will now roll out Quiet Hour to more stores in FY2018.
During Quiet Hour:
• Store lighting is dimmed by 50 per cent • Limited PA announcements (except in the case of emergencies)
• Coles Radio is switched off • Free fruit is offered at customer service
• Register and scanner volumes are reduced to the lowest level • Additional team members are available to support customers
during the trial
• No trolley collections and roll cages are removed from the
shop floor
800th Coles store opening
On June 21 2017, over a century after the first Coles store opened its country create great employment opportunities and give us the
doors, we opened our 800th store in the Aurora Village Shopping chance to invest in our local communities.
Centre at Epping North in Victoria and our 801st store at Lakelands
Coles has certainly grown since our humble beginnings with
Shopping Centre in Western Australia.
one store in Collingwood, Victoria. With a network of more than
Both supermarkets feature a full in-store bakery, as well as continental 800 supermarkets, more than 107,000 team members and over
delicatessens and lively meat serveries. Over 100 new team members 21 million customer transactions each week, Coles continues to
were also employed at each store. New store openings across the invest in better quality, availability and value for customers.
11Boldly
extending into new
channels and services
Coles’ investment into new channels and services continued this year, with Coles
Online recording double digit sales growth. Coles Financial Services grew General
Insurance policies and also completed a 10-year credit card distribution agreement
with Citi and flybuys continued to achieve growth in active members.
flybuys and Velocity Frequent Flyer join forces
On Thursday 20 October 2016, flybuys announced a new Australian- providing its customers with wonderful travelling opportunities
first partnership with Velocity frequent flyer. The partnership saw just from doing the weekly grocery shop.
flybuys and Velocity members give customers the opportunity to link
This is just the beginning of another wonderful Coles
their memberships to boost their Velocity point balances and earn
partnership initiative.
status credits when shopping at Coles, Coles Online, Liquorland and
First Choice Liquor – opening up a whole new world of travel.
With the cost of living pressure rising, sometimes travelling can take
a back seat to the living essentials. Through this partnership, Coles is
12Introducing – The new Coles app
Coles is passionate about making shopping easier, faster and more a minute, save money through promotional ‘watch lists’, access the
convenient for all Australians. Through the launch of the new Coles latest Coles recipes and obtain local store details through the click of
app late last year, customers have been provided with an efficient a button. The user-friendly interface is designed to create a simple,
and personalised shopping tool. easy and intuitive shopping experience for everyone.
The Coles app enables our customers to link their flybuys member
number to their account, build their online shopping lists in under
CANSTAR
Leading the way for online grocery shopping in Australia in 2017,
Coles has been rated five stars by Canstar on special deals, product
availability, variety of products, website navigation, value for money
and overall customer satisfaction.
13Paving
a sustainable future
Coles’ sustainability focus demonstrates our commitment to providing our customers
with high standards of food and ensures the consistent monitoring and maintenance
of our robust Coles Brand sourcing standards. It also means we are focused on
investing to make our stores more waste and energy efficient.
Responsible sourcing
Coles is committed to providing our customers with high quality families. Coles has worked with our farmers and growers to deliver
products, which means taking into account a range of issues including better, responsibly sourced products without adding to the cost of
animal welfare and environmental sustainability. Our focus is simple the weekly shop.
– to continue to work towards a sustainable future while supporting
Over the past six years, Coles has led the way on responsible sourcing
Aussie farmers, food producers and the local community.
in Australia, including the introduction of RSPCA approved chicken,
Coles has been listening carefully to what our customers have told ‘No Added Hormone’ beef, sow-stall free pork, responsibly sourced
us about animal welfare and the quality of the food they feed their Coles Brand seafood and ethically certified coffee, tea and cocoa.
14Making stores more
energy efficient
In 2017, Coles invested in excess of $15 million in energy efficiency
projects, equating to more than 1,000 installations. These projects
included LED lighting retrofits, improved hot water controls, upgrades
in electrical infrastructure and solar power installations.
By the end of June 2017, Coles installed solar panels on six
supermarkets. We plan to install solar panels on up to 20 more
supermarkets nationally by the end of the next financial year and
aim to make solar a standard feature of new stores in the future.
Focus on
waste reduction
and recycling
This year, Coles announced it would phase-out single use plastic bags
from all stores nation-wide over the next year.
We also continue to offer soft plastic recycling as part of Coles’ REDcycle
plastic packaging recycling program – the largest retailer-operated
recycling program of its type in Australia. Through the program, Coles'
customers can recycle plastic bags and soft plastic packaging using
specially marked bins at the front of over 670 participating stores.
A key feature of REDcycle is that it gives twice - firstly by helping reduce
landfill and then by using the donated plastic to make outdoor furniture
for schools and other community members. Since the program began,
Coles has diverted more than 300 million pieces of flexible plastic from
landfill across Australia.
15Transforming Liquor
Transforming our Liquor business continues to be a key priority at Coles.
Our Liquor team has focused on optimising our store network and putting
our customers at the heart of the business.
Renewals
in full swing
The Liquorland reset journey continues, with
200 stores renewed across the year. There have
been 450 store renewals under the program, which
has been a great success. Customers and team
members are continuing to enjoy the changes.
The Liquor team’s renewal capability has also been
on show with four Liquor Market trial stores now
live in Queensland and Victoria. The feedback from
customers and team members has been fantastic!
16Coles Liquor SecondBite partnership
The first year of Coles Liquor’s partnership with SecondBite has Greg Davis, Liquor Director has commented that ‘This is a true
been a great success! Across three campaigns, over $1.1 million has partnership between Coles Liquor and SecondBite – both organisations
already been raised. The Winter Appeal, held in June 2017 across three have amazing teams who are working together to provide millions of
weeks, raised a total of $373,650, with Liquorland South Hedland, meals to needy Australians. I am and I know the whole Liquor team is
in Western Australia raising the highest individual store amount. extremely proud to help with such a great cause!’.
In addition to the in-store fundraising, a number of team members
across the country have taken part in volunteer activities with
SecondBite charity partners in their local areas.
Growing exclusive Liquor brands
Coles Liquor was proud to add more than 50 award winning products to (MIWF). There were eight more award winners at the MIWF, prompting
its portfolio over the past 12 months. The most recent addition, Mr Finch’s Bob Paulinski, our Coles Master of wine, to reflect “we’ve worked really
Pear Cider was Best in Class at the recent Australian Cider Awards while hard with our winemaking suppliers for years to create a portfolio of
the St. Andrew Cabernet Sauvignon and The Fabulist Pinot Noir were amazing quality wines that over-deliver for our customers”.
both double Gold winners at the Melbourne International Wine Festival
17Supporting
our communities
Each year dedicated Coles team members work with our charity and community
partners through fundraising, food donations and disaster relief. Our charity
partners are very important to us – they play a big part in our culture, underpinned
by our value of caring passionately. For the 2017 Financial Year, Coles' direct
support totalled close to $55 million, with an additional $8.9 million contributed
by customers and team members.
Redkite
Coles' support for national cancer charity, Redkite, reached a significant
milestone during the year with more than $24 million raised since our
partnership began in 2013.
During the year, more than 40 Redkite and Coles ‘Dare to Dream’
scholarships were awarded to young people across the country whose
lives have been impacted by cancer. Since 2013, over 150 scholarships
have been offered.
SecondBite
Coles’ national partnership with SecondBite supports Australians
who do not have access to fresh and nutritious food. Over 670 Coles
supermarkets donate Fresh Produce and Bakery items to communities
across Australia, with a total of 23 million kilograms donated since our
partnership began in late 2011. Together, Coles Supermarkets, Liquor
stores as well as our customers also raised over $1.5 million during the
year to help SecondBite provide nutritious food to people in need.
18Disaster relief
Coles has a strong history of supporting the communities in which
it operates. During the year, Coles team members supported relief
efforts linked with Cyclone Debbie. To support the Red Cross disaster
relief and recovery work, Coles donated $100,000 and raised over
$60,000 for disaster-affected communities and farmers across New
South Wales and Queensland.
Through the Coles Nurture Fund, we also extended $150,000 in
direct financial assistance to five suppliers severely impacted by
Cyclone Debbie.
Little Athletics
& Athletics Australia
This year Coles announced a 3-year partnership with Athletics To kick off the partnership, Coles is donating two million bananas to
Australia and Little Athletics. Little Athletics centres around Australia during this summer’s Little
Athletics season.
Partnering with Little Athletics serves as a fantastic opportunity to
get involved in grassroots athletics and support local communities The partnership will help foster little Aussie athletes by promoting
across Australia to promote the benefits of a healthier lifestyle. healthy eating, active exercise and a balanced lifestyle. Coles is very
excited to kick off this new partnership!
19Building great
careers
At Coles we recognise that diversity and inclusion in our team is vital to the ongoing
growth and success of our business. Our team, like our customers, come from many
different cultures and backgrounds and we support all of our team members to be
the best they can be. Achieving a safe working and shopping environment for our
team members and customers is a key focus at Coles.
Improving the Empowering all Creating a safe Supporting and Creating opportunities,
accessibility of our team members to and supportive empowering all team raising awareness,
stores, sites, workplaces access and enjoy the environment for all members to balance sharing stories,
and digital platforms same opportunities team members their work and strengthening
for team members to build great careers by driving awareness life commitments relationships with our
and customers at Coles, regardless and education on through a flexible Indigenous team
with disability of gender important LGBTI topics working culture and communities
Better Together
Diversity and inclusion in the workplace is paramount to the success which consists of five key pillars – Accessibility, Gender Balance, Pride,
of any organisation. At Coles, we know the importance of team Flexibility and Indigenous. We are committed to building a safe and
members feeling safe and supported to be who they are. We are supportive working environment for all team members, regardless of
committed to focusing on the needs of every individual and fostering age, disability, race, gender identity, sexual orientation, ethnicity, or
the right environment for each team member to achieve their full background because we are all Better Together!
potential. In September 2017, we launched Better Together at Coles
Indigenous team members
Coles celebrated a significant milestone during the year, employing
our 3000th Indigenous team member. The milestone – which comes
two years earlier than anticipated – means we have now increased
our percentage of Indigenous team members to three per cent, which
is representative of the Indigenous population across Australia.
We now have over 3,300 Indigenous team members across our
Supermarkets, Liquor and Convenience outlets, up from 65 in 2010.
This includes over 170 team members in skilled and leadership
positions, such as bakers, butchers, department managers and
store managers.
20Gender balance Parental Leave
Coles maintains a strong focus on gender balance in leadership During the year, we increased our Paid Parental Leave from eight
positions within our business. This year, we piloted a Women in weeks to 12 weeks for the primary care giver. For the first time we also
Leadership development program in our Merchandise function, introduced one week Paid Parental Leave for the secondary care giver.
with 16 team members completing the full program. The success
We also launched a pilot Parental Leave support program,
of the program saw its expansion across other business functions,
Parents@Work, aimed at providing working parents with confidence
with more than 100 team members starting the program in 2017.
and practical solutions to support them as working parents.
Graduate program
In 2017, Coles' workforce increased to more than 107,000
team members. This included an expansion of our existing
graduate program to include Coles Express and distribution
centres. In 2017, Coles hired 199 graduates, taking the total
number of graduates at the end of the financial year to 402.
In addition to the graduate program, Coles offered 140
bakery apprenticeships to support our commitment to
providing an additional 180 in-store bakeries. Coles also
plans to recruit an additional 100 qualified bakers next year.
21Pride
Pride at Coles and Coles' Lesbian, Gay, Bisexual,
Transgender and Intersex (LGBTI) Committee,
promote an inclusive workplace where all team
members can feel confident and supported.
During the year, Coles sponsored Melbourne’s annual
Midsumma Pride Festival with more than 80 team
members, their friends and family, marching under
the Coles banner.
For the first time, Coles participated in the Australian
Workplace Equality Index and was awarded a Bronze
Employer status, recognising our actions to improve
LGBTI workplace inclusion.
Flexibility
Coles is focused on continuously supporting and empowering all
team members to balance their work and life commitments through
a flexible working culture.
Coles understands that being flexible means supporting team
members to strike a healthy work-life balance – helping enhance
team member engagement, enthusiasm and energy. After all, if
our team members are happy our customers will be too!
22Health and Safety
Creating a safe workplace for team members, suppliers and other visitors, as well as a safe shopping
environment for our customers is a key priority for Coles.
In 2017, our total recordable injury frequency rate (TRIFR) was 38.1 for the year, a 13.6 per cent improvement on
last year, due to a continued focus on safety leadership, risk reduction, and new health and wellbeing programs.
Coles’ commitment to mental health is reflected in our Mind Your Health program. This year, five
wellbeing pillars were introduced to improve mental wellbeing in the workplace and at home. These
pillars are to Be Mindful, Stay Connected, Be Active, Keep Learning and Give Back.
In October 2016, Coles launched an enhanced Employee Assistance Program (EAP). The program
provides team members with direct access to confidential counselling, coaching and support for personal
and workplace issues. Coles is continuously working hard to provide a positive, healthy team member
experience and to reduce the stigma around mental health.
Accessibility
Coles is focused on continuously improving the accessibility of our stores, Coles actively reviews our digital platforms to check they are
sites, workplaces and digital platforms for team members and customers accessible to a wide range of users.
with disabilities.
Cathi Scarce
Coles is also exploring opportunities to improve pathways to
employment and the recruitment process for people with a disability.
We have achieved…
• A graduate program with approximately 400 participants
• 31.4 per cent of women in leadership roles
• 3,300 Indigenous team members hired
• The right culture and capabilities in-store to further engage customers
23Better Together
at Coles
Grant Enders General Manager Supply Chain
Over 2.1m Australians of working age have some form of disability aspects of our business. So I encourage everyone across Coles to
and I believe a company of our scale, size and breadth has a duty find opportunities for people with accessibility challenges, so that
to promote the equitable inclusion of people with disability in all Coles is an employer of choice for all Australians.
24Eliza Demasi Coles Graduate Andrea Shaw Wellbeing Manager
Having Pride as a pillar in Better Together is so important The Mind Your Health team consists of three part-time team
to me, as it gives Coles team members the chance to openly members who job share one full time role. Job sharing three
celebrate the diversity which exists in our team. Having the ways allows us to play an active role in the Mind Your Health
chance to organise Pride March has been one of the best program, each leading a key project but also allowing us
moments of my career with Coles. It certainly makes me the flexibility to take care of and spend time with our young
proud to be a Coles team member. children. Having this balance means we can lead successful
careers but also be great mums.
Aisha Choudhari Coles Express Site Manager Claire Gorinas People and Culture Change Analyst
Coming from a culturally diverse background I know how Coming from the Graduate Program has allowed us to
important it is to feel accepted and included in both the approach Gender Balance through a grassroots effort and
workplace and society. Also as a leader I believe in promoting provide a fresh perspective. In FY17 our key achievements have
an inclusive workplace in which all employees feel valued included: multiple functional listening sessions, establishing
and respected. mentoring partnerships, participating in the Retail Council’s
Women in Retail Seminar Series and organising not-for-profit
and internal guest speakers for International Women’s Day.
25You can also read
