Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority

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Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
Safe Hospitality

                   Safety, Health & Welfare in Hotels,
                         Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
Contents

  Part 1 - General                                                         1.26.2 Pregnant, Post Natal and Breastfeeding                                     Part 6 - Machinery in larger premises
                                                                                  Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
         Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3   1.26.3 Night Workers and Shift Workers . . . . . . . . .56                       6      Machinery/ Equipment in larger premises . 84
1.1      Introduction . . . . . . . . . . . . . . . . . . . . . . 4        1.27 Stress . . . . . . . . . . . . . . . . . . . . . . . . . . . 57             6.1    Slicers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
1.2      Parts of Safe Hospitality . . . . . . . . . . . . . 5             1.28 Bullying . . . . . . . . . . . . . . . . . . . . . . . . . 59               6.2    Food Processors . . . . . . . . . . . . . . . . . . . . . . . . 88
1.3      Good practices . . . . . . . . . . . . . . . . . . . . 6                                                                                           6.3    Planetary Mixers . . . . . . . . . . . . . . . . . . . . . . . . 89
1.4      Manual Handling . . . . . . . . . . . . . . . . . . 7               Part 2 - Kitchen Equipment                                                     6.4    Mincers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
1.5      Slips, trips and falls . . . . . . . . . . . . . . . 10                                                                                            6.5    Low-height Cookers . . . . . . . . . . . . . . . . . . . . 92
                                                                           2          Kitchen Machinery/ Equipment . . . . . .60
1.6      Cuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15                                                                                    6.6    Steaming Ovens . . . . . . . . . . . . . . . . . . . . . . . . 93
                                                                           2. 1       Deep Fat Fryers . . . . . . . . . . . . . . . . . . .63
1.7      Falling Objects . . . . . . . . . . . . . . . . . . . 17                                                                                           6.7    Grills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
                                                                           2. 2       Steam Equipment . . . . . . . . . . . . . . . . .65
1.8      Fall from height . . . . . . . . . . . . . . . . . . 19                                                                                            6.8    Multi-purpose Cooking Pans (Brat Pans) . . 96
                                                                           2. 3       Extract Canopies . . . . . . . . . . . . . . . . . .66
1.9      Burns and scalds . . . . . . . . . . . . . . . . . . 21                                                                                            6.9    Bulk Boiling Pans & Tilting Kettles . . . . . . . . 97
                                                                           2. 4       Ovens, Ranges . . . . . . . . . . . . . . . . . . . .67
1.10     Construction . . . . . . . . . . . . . . . . . . . . . 23                                                                                          6.10   Urns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
                                                                           2. 5       Microwave Ovens . . . . . . . . . . . . . . . . .68
1.11     Workplace . . . . . . . . . . . . . . . . . . . . . . 24                                                                                           6.11   Flambé Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . 99
                                                                           2. 6       Bains- Marie, Hot Counters
1.12     Automatic Light Switches . . . . . . . . . . 25                              and Cupboards . . . . . . . . . . . . . . . . . . .69                 6.12   Dishwashing Machines . . . . . . . . . . . . . . . . . 100
1.13     LPG/ Gas Safety . . . . . . . . . . . . . . . . . . 26                                                                                             6.13   Waste Disposal Units . . . . . . . . . . . . . . . . . . . 102
1.14     Staff Security . . . . . . . . . . . . . . . . . . . . 28           Part 3 - Bars                                                                  6.14   Waste Compactors, Balers . . . . . . . . . . . . . . 103
1.15     Fire Safety . . . . . . . . . . . . . . . . . . . . . . . 29                                                                                       6.15   Lifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
1.16     Noise . . . . . . . . . . . . . . . . . . . . . . . . . . . 31    3.1        Bars . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
1.17     Safety Signs . . . . . . . . . . . . . . . . . . . . . 33         3.2        Pub Cellar/ Keg Store . . . . . . . . . . . . . 72                     Part 7 - Health & Safety Laws
1.18     First Aid . . . . . . . . . . . . . . . . . . . . . . . . . 34    3.3        Cellar Hatch . . . . . . . . . . . . . . . . . . . . . 73
                                                                                                                                                            7.1    The Main Legal Requirements . . . . . 107
1.19     Electricity . . . . . . . . . . . . . . . . . . . . . . . 35
                                                                             Part 4 - Accommodation & Housekeeping                                          7.2    Risk Assessments . . . . . . . . . . . . . . . . 114
1.20     Legionnaires’ Disease . . . . . . . . . . . . . 37
                                                                                                                                                            7.3    Safety Statement . . . . . . . . . . . . . . . 116
1.21     Emergency Precautions . . . . . . . . . . . . 39                  4.1        Room Servicing . . . . . . . . . . . . . . . . . . 74                 7.4    Powers of Inspectors . . . . . . . . . . . . . 119
1.22     Machinery/ Equipment . . . . . . . . . . . . 40                   4.2        Laundry Room . . . . . . . . . . . . . . . . . . . 76
1.22.1   Display Screen Equipment (DSE) . . . . . . . . . . .43
1.22.2   Water Boiler, Café Sets . . . . . . . . . . . . . . . . . . .44     Part 5 - Leisure Areas
1.22.3   Workplace Vehicle Safety . . . . . . . . . . . . . . . . .45
1.23     Chemical Safety . . . . . . . . . . . . . . . . . . 46            5.1        Groundskeeping . . . . . . . . . . . . . . . . . 77
1.24     Asbestos . . . . . . . . . . . . . . . . . . . . . . . . 49       5.2        Leisure Water, Pools . . . . . . . . . . . . . . 78
1.25     Personal Protective Equipment (PPE) . . 51                        5.3        Health Suites, Treatment Areas . . . . . 80
1.26     Special Risk Groups . . . . . . . . . . . . . . . 52              5.4        Gyms, Fitness Rooms . . . . . . . . . . . . . . 81
1.26.1   Children and Young Workers . . . . . . . . . . . . .53            5.5        Children’s play Area . . . . . . . . . . . . . . 83
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
Part 1   Safe Hospitality

                       Safety, Health & Welfare in Hotels,
                             Restaurants, Catering & Bars

                                          Part 1 - General
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
Contents

  Part 1 - General                                                       1.17   Safety Signs . . . . . . . . . . . . . . . . . . . . . 33
                                                                         1.18   First Aid . . . . . . . . . . . . . . . . . . . . . . . . . 34
       Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3   1.19   Electricity . . . . . . . . . . . . . . . . . . . . . . . 35
1.1    Introduction . . . . . . . . . . . . . . . . . . . . . . 4        1.20   Legionnaires’ Disease . . . . . . . . . . . . . 37
1.2    Parts of Safe Hospitality . . . . . . . . . . . . . 5             1.21   Emergency Precautions . . . . . . . . . . . . 39
1.3    Good practices . . . . . . . . . . . . . . . . . . . . 6          1.22   Machinery/ Equipment . . . . . . . . . . . . 40
1.4    Manual Handling . . . . . . . . . . . . . . . . . . 7             1.22.1 Display Screen Equipment (DSE) . . . . . . . . . . .43
1.5    Slips, trips and falls . . . . . . . . . . . . . . . 10           1.22.2 Water Boiler, Café Sets . . . . . . . . . . . . . . . . . . .44
1.6    Cuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15   1.22.3 Workplace Vehicle Safety . . . . . . . . . . . . . . . . .45
1.7    Falling Objects . . . . . . . . . . . . . . . . . . . 17          1.23   Chemical Safety . . . . . . . . . . . . . . . . . . 46
1.8    Fall from height . . . . . . . . . . . . . . . . . . 19           1.24   Asbestos . . . . . . . . . . . . . . . . . . . . . . . . 49
1.9    Burns and scalds . . . . . . . . . . . . . . . . . . 21           1.25   Personal Protective Equipment (PPE) . . 51
1.10   Construction . . . . . . . . . . . . . . . . . . . . . 23         1.26   Special Risk Groups . . . . . . . . . . . . . . . 52
1.11   Workplace . . . . . . . . . . . . . . . . . . . . . . 24          1.26.1 Children and Young Workers . . . . . . . . . . . . .53
1.12   Automatic Light Switches . . . . . . . . . . 25                   1.26.2 Pregnant, Post Natal and Breastfeeding
1.13   LPG/ Gas Safety . . . . . . . . . . . . . . . . . . 26                   Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
1.14   Staff Security . . . . . . . . . . . . . . . . . . . . 28         1.26.3 Night Workers and Shift Workers . . . . . . . . .56
1.15   Fire Safety . . . . . . . . . . . . . . . . . . . . . . . 29      1.27 Stress . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
1.16   Noise . . . . . . . . . . . . . . . . . . . . . . . . . . . 31    1.28 Bullying . . . . . . . . . . . . . . . . . . . . . . . . . 59

                                                                                                                                                          Page 2 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
Notes

                                                                                                                                                                                      Part 1 - General
                      This document was prepared by the Health and Safety Authority (the Authority). The
                      Authority consulted widely in drafting this document and would like to thank those who
                      assisted in producing the final draft. Bodies in this sector include:

                                   1.    Bartenders Association of Ireland                         14.   Restaurants Association of Ireland
                                   2.    Catering Equipment Association                            15.   Speciality Coffee Association of Europe
                                   3.    Catering Management Association of                        16.   Vintner's Federation of Ireland
                                         Ireland                                                   17.   Athlone Institute of Technology
                                   4.    Fáilte Ireland                                            18.   Institute of Technology Carlow
                                   5.    Food and Drink Industry Ireland                           19.   Cork Institute of Technology
                                   6.    Institute of Leisure & Amenity                            20.   Dundalk Institute of Technology
                                         Management                                                21.   Galway-Mayo Institute of Technology
                                   7.    Irish Hospitality Institute                               22.   Institute of Technology Tralee
                                   8.    Irish Hotel Federation                                    23.   Letterkenny Institute of Technology
                                   9.    Irish Nightclub Industry Association                      24.   Limerick Institute of Technology
                                   10.   Irish Water Safety                                        25.   Shannon College of Hotel Management
                                   11.   Licensed Vintners Association                             26.   Institute of Technology Sligo
                                   12.   Panel of Chefs of Ireland                                 27.   Waterford Institute of Technology
                                   13.   Quick Service Food Alliance
Help save natural resources by
considering the environment
before printing this document.
                                   IMPORTANT NOTE: Press cuttings are shown for illustration only and not intended to factually represent court proceedings. The
                                   following chapters provide typical hazards and control measures that need to be considered when carrying out risk assessments.
                                   This document should not be considered exhaustive as no workplace is identical and other hazards not directly involved in the
                                   business also need to be considered where these occur.

                                                                                                                     Page 3 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
1.1 Introduction

                                                                                                                                                              Part 1 - General
   Who is this document for?                                        The Health and Safety Authority

                                     Hotel staff
   This document is aimed                                           The Health and Safety Authority (the Authority) is the
   at the Accommodation                                             state-sponsored body in Ireland with responsibility for

                                     injured in
   and Food Services                                                securing safety, health and welfare at work. Working in
   Activities sector. This                                          partnership with employers and employees, it aims to

                                     safety lapse
   sector includes hotels,                                          ensure that safety and health in the workplace is a key
   restaurants, pubs, cafes,                                        priority for everyone.
   wine bars, nightclubs,                                           The Authority recognises that employers and their
   guesthouses, etc.                                                employees are responsible for reducing injuries and
   The amount and type of supplementary services provided           illnesses caused or made worse by work, and supports them
   within this sector can vary widely.                              through programmes that:
   It excludes the preparation of food or drinks that are not fit   G Promote a safe and healthy working environment
   for immediate consumption or that are sold through               G Provide information and advice
                                                                    G
   wholesale or retail.
                                                                      Carry out inspections and investigations
   This publication is colour coded. Each section has a different   G Where necessary, take enforcement action to ensure
   coloured tab.                                                      compliance, and
                                                                    G Develop legislative proposals

                                                                                              Page 4 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
1.2 Parts of Safe Hospitality

                                                                                                                                             Part 1 - General
                     Main risks, Workplace, Machinery,                         Leisure centres, spas, swimming
     1 General       Chemical Safety, Stress, Bullying     5 Leisure Areas     pools, External Leisure Areas
                                                                               including groundskeeping

     2 Kitchen       Equipment found in most kitchens -    6 Machinery in            Equipment not commonly
                     ovens, deep fat flyers, ventilation     larger premises         found in smaller premises
       Equipment

                     Pub cellars, Bar areas                7 Health &               General duties, the law
     3 Bars                                                  Safety Laws

     4 Accommodation          Housekeeping, laundry
       & Housekeeping

                                                                             Page 5 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
1.3 Good Practices

                                                                                                                              Part 1 - General
  There are many examples of good practice found in the
  accommodation and food service sector. Some examples are
  given below. Employers may wish to consider if the
  following would improve safety in their own workplace:

     Wheels or castors fitted to the legs of machines,
      equipment, furniture so that it can be moved easily
     A locked cage fitted around machines to prevent
      unauthorised use
     New staff using knives required to wear a cut-proof
      glove on their non-knife hand for the start of
      their training
     Use a start-of-shift and end-of-shift checklist for
      essential safety precautions
     Routine area-by-area audits carried out to enable
      self assessment, leading to improvements

                                                             Page 6 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
1.4 Manual Handling

                                                                                                                                                                 Part 1 - General
  Manual handling accounts for over one-third of all reported        Manual Handling Risk
  incidents in the hospitality sector. Manual handling is the        Assessment Approach                                          Manual
  main cause of injury at work. Manual handling problems can                                                                     Handling
                                                                     A risk assessment must be                                     34%
  lead to debilitating long-term illnesses and cause a great deal
  of pain and discomfort. Sufferers can be forced to leave their     carried out on all manual                All other
                                                                                                                37%
  jobs and, in severe cases, are unable to work at all.              handling. The risk assessment                               Slips, trips
                                                                     should involve the following                                 and falls
                                                                                                          Loss of control            23%
  Manual handling requirements only apply to lifting, putting        steps:                                of hand tool
                                                                                                                6%
  down, pushing, pulling, carrying or moving a load, where
  the characteristics of the load pose a risk or the ergonomic       1. Observe the Task
  conditions of the activity are unfavourable. Where manual             Involves a detailed description
  handling of loads involves a risk of injury, the employer must        of job and breakdown of
  avoid or reduce the need for such manual handling where               key stages
  possible.
                                                                     2. Collect Technical Details
  A risk assessment must be carried out on all manual handling.
                                                                        Examples include weights, dimensions of work area,
  The risk assessment should identify risks and controls,
                                                                        frequency, duration, environmental factors
  including both engineering and organisational, to avoid or
  reduce the risk of injury. This must be done in consultation       3. Identify Risk Factors
  with staff. The results must be recorded, controls put in place,
  and the findings communicated to staff.                               Use factors in Schedule 3 of the General Application
                                                                        Regulations 2005 at www.hsa.ie
  Employees should be consulted when protective measures
  related to manual handling are taken. This could include           4. Develop solutions and plan of action
  information and training on new mechanical aids to handle             What changes can be made to the work activity?
  heavy loads. Training needs to be specific to tasks. It is not a
                                                                        When will changes be implemented?
  substitute for the reduction or avoidance of manual
  handling risks.                                                       What are the training needs?

                                                                                                Page 7 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
Safe Hospitality - Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars - Health and Safety Authority
1.4 Manual Handling Cont’d

                                                                                                                                                      Part 1 - General
   Manual handling training is only part of an approach   4 Break up large load
   primarily focused on ergonomic controls.                  Find time to handle smaller loads
   1 Avoid Manual Handling                                   Make several trips if needed
      Wherever possible, avoid handling loads               Organise your time
      Do objects really need to be handled?                 Allow the correct amount
      Can you use a mechanical aid?                           of actual time needed
      Wherever possible fit castors/                        Order smaller containers if needed
       wheels so that items can be                        5 Ask for help
       wheeled, instead of being lifted                      If you need, ask for help
      Can you push or pull instead                          Agree the method/ technique
       of lifting?                                            with colleague before lifting
      Be aware of where mechanical                          Do not be afraid to ask for assistance
                                                             Ask people to help handle load
       aids are
   2 Use trolleys provided                                   Ask people to hold doors
      Use trolleys in kitchens as well as stores            Do not handle load on your own if too heavy for you
      Ensure trolleys are in good condition
      Ensure the trolley is suitable for the task
                                                          6 Keep walkways clear
                                                             Avoid tripping hazards
   3 Assess before handling                                  Look out for steps, trailing cables
      Do you really know how heavy it is?                   Never store items in walkway
      Check anyway                                          Consider assessing walkway
      Is it hot/ cold?                                       before handling load
      It it unstable?                                    7 Bend your knees
      Are there sharp edges?                                Use knowledge and training
      Where will you put it down?                           Bend your knees

                                                                                     Page 8 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.4 Manual Handling Cont’d

                                                                                                                                                           Part 1 - General
   Checklist                                                    For Further Information
   Use the checklist in the Safety toolkit and short guide to   Guide on Manual Handling Risk Assessment in the
   manual handling regulations at www.hsa.ie to assess          Hospitality Sector at www.hsa.ie
   manual handling.
                                                                Full guidance on manual handling regulations at
                                                                www.hsa.ie

                                                                Safety toolkit and short guide to manual handling
                                                                regulations at www.hsa.ie

                                                                Manual handling section of the website at www.hsa.ie

                                                                Preventing back pain and other aches and pains to kitchen
                                                                and food service staff from www.hse.gov.uk

                                                                Health and Safety for Waiting Staff from www.hse.gov.uk

                                                                                          Page 9 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.5 Slips, Trips and Falls

                                                                                                                                                                     Part 1 - General
   Slips, trips and falls account for a considerable proportion     Safeguards
   of work-related accidents. About one in five of these                                                                                  Manual
                                                                    1    Spills
   incidents result in an absence of more than one month so                                                                              Handling
   the consequences are potentially serious.                             Deal with spills straight                                        34%
                                                                                                             All other
                                                                          away
                                                                         Use absorbent material
   Slips, trips and falls:                                                                                     37%

   G Are very common
                                                                                                                          Slips, trips
                                                                                                                           and falls
                                                                          to soak up the spill            Loss of control     23%
   G Are very common in sectors not regarded as                          Locate absorbent
                                                                                                           of hand tool
                                                                                                                6%
     very dangerous                                                       materials near likely spills
   G Often result in lengthy absence                                     Avoid using a wet-cleaning
   G Can be prevented easily
                                                                          approach that may just spread
                                                                          the potential danger area
   Slips are caused by the presence of substances such as                Consider nominating one person each shift to be
   water, grease, oil, etc on the floor arising from work or in           responsible for spills
                                                                         Consider using spill kits
   some cases the weather. Slip hazards can be found on both

                                                                         Identify areas at high spill risk
   wet and dry surfaces.
   Trips can be caused by such features as electric cables or air
   hoses, curled-up carpets, uneven floor surfaces and steps, or
                                                                    2    High-risk Areas
   discarded work items.
                                                                        a. Transition Areas
                                                                         Identify areas where pedestrians are moving from wet
   The hazards listed above are so ordinary and commonplace
   that people often accept them as part of life until someone
                                                                           ground surface to a dry ground surface, e.g. entrances
                                                                         Take precautions to remove excess moisture from
   has an accident and is hurt.

                                                                           footwear
                                                                         Mats must be properly designed and installed
                                                                         Mats must be placed on actual pedestrian traffic
                                                                           routes, where people actually walk

                                                                                                     Page 10 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.5 Slips, Trips and Falls Cont’d

                                                                                                                                                             Part 1 - General
     b. Level Changes                                             d.   Cables and Hoses
      Identify areas where levels change, e.g. slopes/               Identify trailing cables and hoses
        ramps, steps/ stairs, unexpected holes, bumps, slopes,        Identify poorly sited gas, liquid supply points
        drainage channels                                             Identify poorly sited electrical outlets
      Ensure slip resistant surface                                  Site electrical outlets to avoid trailing cables
      Provide proper lighting                                        Use retractable reels for hoses
      Highlight changes in level
      Ensure proper drain covers                                 e. Poorly maintained flooring
      Keep top & bottom of stairs                                 Identify and repair poorly maintained, damaged
        clean & tidy                                                 floors
      Avoid having to carry items on                              Take steps to prevent future damage
        stairs, e.g. by use of dumb waiters
                                                                  f. Mats, rugs
     c. Sources of liquid                                          Identify mats and rugs – these may be either
     As well as leading to a moist/wet floor, sources of liquid      decorative or functional
     could lead to a damaged floor over time                       Can be hazardous if not properly designed/ fitted
      Identify sources of moisture e.g. equipment using           Use heavy mats
        water/ liquid, wash-up , and cleaning store, toilets,      Recess mats into flooring
                                                                   Use weighted edges
        grapes, flowers, plants, deep fat fryers
                                                                   Fix edges
        Don’t forget hanging baskets
      Repair flooring properly
                                                                   Highlight edges
      Use proper mats
      Ensure adequate local
        drainage
      Ensure slip resistant footwear

                                                                                             Page 11 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.5 Slips, trips and falls Cont’d

                                                                                                                                                               Part 1 - General
       g. Slippery surfaces                                       4    Environmental Hygiene
        As a rule of thumb, high gloss,                               Housekeeping is vital -
          highly reflective = high risk                                 especially when busy
        Pendulum testing can be used to scientifically assess         Don’t leave tidy up until
          floors                                                        the end of shift
        Consider changing or treating floor surface – this            Keep floors & access
          might include addition of slip resistant materials            routes clear
        Use the simple flooring table in HSE UK Stop slips in         Keep particularly messy
          kitchens - A good practice guide to help assess your          operations away from
          floor                                                         pedestrian routes
        Chemical treatment (etching) may be possible                  Ensure cleaning staff have received proper training,
        Other methods such as non-slip strips may assist               instruction and demonstrations where required
                                                                       Provide cleaning staff with slip resistant footwear
   3    Over-used warning signs                                        Assess the floor to see if cleaning
       Warning signs, such as warning triangles, do not provide         is actually required
       a physical barrier to keep people away from wet floors          As far as possible, dry cleaning
        Safety signs do not substitute for necessary                   (e.g. a dry microfibre brush)
          protective measures                                           should replace wet cleaning
        For programmed/ routine floor cleaning, use a                 Clean floors at times when there
          system that keeps pedestrians away from wet, moist            will be little or no traffic
          floors, e.g. physical barriers                               Wherever possible cordon off
        Warning signs alone may not be adequate for many               the floor area being cleaned
          circumstances                                                 using a barrier. (Safety signs do
        Warning signs must be removed when they no                     not substitute for necessary
          longer apply                                                  protective measures)

                                                                                               Page 12 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.5 Slips, trips and falls Cont’d

                                                                                                                                                         Part 1 - General
        Organise cleaning to provide dry paths through            Footwear that performs well in wet conditions might
         areas being cleaned                                        not be suitable where there are food spillages. Sole
        Where wet cleaning, use water at the right                 tread needs to be kept clear of waste. If they
         temperature and detergent                                  constantly clog up, the sole design is unsuitable for
        Remove excess liquid to assist the floor drying            your workplace
         process. As far as possible, clean the floor until dry    Use footwear that
                                                                     Staff have agreed to
   5    Shoes (Safety Footwear)                                      Staff like and will wear
                                                                     Has a good tread pattern
        The General Application Regulations state an
                                                                       and a flexible sole
                                                                     Has been tested in the actual
         employer shall ensure personal protective
         equipment (PPE) is provided where risks cannot be
                                                                       workplace for slip resistance
         avoided or sufficiently limited by other means
                                                                     Is flat
        These regulations require that the employer
                                                                     Is comfortable and fits well (People might not
         providing PPE should ensure it’s properly maintained
         and replaced as necessary                                     wear uncomfortable shoes)
                                                                     Is reasonably easy to clean
        Section 8(5) of the 2005 Act states that required PPE
         should be provided free-of-charge to the employee           Will be reasonably easy to maintain
        Choose a shoe with a well-defined tread pattern, the        Will last a reasonable time
         more edges, the firmer the grip. Good tread pattern         Provides a good grip
         and a flexible sole are important                             and good slip
        Consult with staff when choosing safety footwear              resistance
        Undertake a footwear trial before you buy.
         Footwear marked ‘slip-resistant’ may not perform
         well in your workplace

                                                                                         Page 13 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.5 Slips, trips and falls Cont’d

                                                                                                                                                        Part 1 - General
      Avoid                                                  For Further Information
        Open-toed shoes
                                                              Simple Safety® sheets for retail and food and drink at
        Sandals                                              www.hsa.ie
        Flip-flops
        Heels , high heels                                   There is much useful material on the HSE website
        Smooth soles and                                     www.hse.gov.uk, including…
        Clogs with no ankle strap/ grip                      G Preventing slips and trips in the workplace
      With clogs, ensure an ankle strap is in place and
                                                              G Preventing slips and trips in kitchens and food service
       used properly
      If you use safety overshoes, check that they provide   G Health and Safety for Waiting Staff
       adequate slip resistance                               G Safety footwear guide in Stop slips in kitchens
      Put in place routine checks of slip resistant          G Slips, trips and falls Resource Centre
                                                              G Slip-Resistance Testing Of Footwear For Use At Work
       footwear. Check the soles of shoes
      Put in place a system to replace slip resistant
       footwear as required                                   G Safe use of cleaning chemicals in the hospitality
                                                              industry

                                                              How to apply the directive 89/686/EEC - PPE Guidelines at
                                                              http://ec.europa.eu/enterprise

                                                              Use Chemicals Safely at www.hsa.ie
                                                              Risk Assessment of Chemical Hazards at www.hsa.ie

                                                                                        Page 14 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.6 Cuts

                                                                                                                                                                    Part 1 - General
                                                                            Use scissors or retractable blade for opening
                               Hotel staff injured
  Cuts are a major risk

                               in safety lapse
  in Accommodation                                                           bags/boxes
  and Food Services                                                         Do not use a knife to taste food
                                  In one case, 17 year-old kitchen
  Activities. Many

                               assistant suffered a cut wrist as he
  accidents occur
                                                                       2    Cut away from you
                               slipped on a wet floor and put his
  because items slip
                                                                            Always cut away from you
  when they’re being           hand through a glass bowl.
                                   He said: “There was no “caution          Never cut towards yourself
                               wet” sign. I was taken to hospital by
  cut or knives don’t
                                                                            Cut down onto a proper cutting
                               the owner and needed four stitches
  move in the direction
                                in my wrist and my knuckle had to
  required. In many                                                          board
  cases large kitchen           be glued up.”                               Ensure item being cut is secure
  knives are used for                                                        and cannot roll/ topple
  tasks where a smaller,
  safer knife could be used.
                                                                       3    Store knives securely
  Consider having new staff using knives wear a cut-proof                     Store knives securely in the proper areas
  glove on their non-knife hand for the start of their training.              Ensure proper storage is provided
  Consider having staff wear a cut-proof glove on their non-                  Label storage area as required
                                                                           
  knife hand while doing intricate or difficult operations, e.g.
                                                                               Do not leave knives lying around in sink areas, on
  boning.
                                                                               workbenches, etc.

  Safeguards                                                           4    No knives in the sink
  1    Don’t use a knife                                                    Do not leave knives soaking in
       Don’t use a knife unless you have to                                 a sink full of water - they are an
       Consider using pre-cut food rather than having to                    invisible hazard
        use knives                                                          Provide a designated area for
       Order supplies in easy-open containers                               dirty knives and inform
                                                                             everyone

                                                                                                    Page 15 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.6 Cuts Cont’d

                                                                                                                                                              Part 1 - General
   5    Never cut in your hand                                      For Further Information
        Cut or chop on a board - never in your hand                Health and Safety for Waiting Staff from www.hse.gov.uk
        Ensure a proper cutting surface is provided
        Particular risk for bar staff cutting lemons               Simple Safety ® sheets for retail and food and drink at
                                                                    www.hsa.ie
   6    Wash knives safely
        Hold the handle and use a brush when washing
         sharp objects
        Important when washing knives in the sink
        Risk of injury if a brush is not used to clean the sharp
         edges of the knife
        Always load knives in dishwashers with the point
         downwards

   7    Use the right knife
        Do not use a very large sharp knife unnecessarily e.g.
         when cutting bread, etc.
        Remove all knives that are not needed
        Try to use safety-knives, retractable blades, etc.

                                                                                              Page 16 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.7 Falling Objects

                                                                                                                                                            Part 1 - General
   Falling objects may be                                            Some examples of the storage of heavy items at a
   particularly dangerous. As far as                                  height:
   possible avoid storing items at                                   G Heavy salad buckets in cold room
                                                                     G Heavy mineral crates stored on the top shelving
   height – consider safer

                                                                     G Heavy saucepans above sink
   alternatives wherever possible.
   Great care must be taken
   stacking items at a height,
   especially containers of liquid                              3    Inspect the storage area regularly
                                                                    
   likely to slosh around when
                                                                        Make sure shelves are stable
                                                                    
   moved or heavy or awkward
   items.                                                               Ensure shelves are properly supported
                                                                       Check no overloading
                                                                       Ensure items stored in proper areas
   Safeguards                                                          Ensure regular formal inspections
   1    Don’t overload shelving
        Ensure shelving can support the weight you put on it   4    Report damaged shelving
        If in doubt, ask a manager                                  Do not presume someone else
        If possible, consider marking shelving with their            will report damaged shelving
         maximum weight                                              Physically show manager the
        Overloaded shelving/storage more common in                   damaged area
         private rather than in the public area                      Damaged shelving must be
                                                                      repaired
   2    Don’t store heavy items above shoulder height                Don’t use damaged shelving
        They’re dangerous if they fall                               until repaired/ replaced
        They’re more difficult to move

                                                                                            Page 17 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.7 Falling Objects Cont’d

                                                                                                                                                            Part 1 - General
   5    Store awkward items e.g. lids safely                      For Further Information
        Do not stack lids on top of saucepans on high            Simple Safety ® sheets for retail and food and drink at
         shelving                                                 www.hsa.ie
        Always store knives safely
        Provide separate storage areas for awkward items
        Label these areas properly
        Ensure they can hold items safely

   6    Don’t store unstable loads at a height
        Do not store unstable loads, e.g. sacks of foodstuffs,
         above shoulder height
        Never store unsealed liquid at height
        Label unstable loads if needed

   7    Wear the correct protective clothing
        Steel toe shoes where needed
        This is the last line
         of defence – ONLY
         to be used if other
         options cannot
         protect fully

                                                                                            Page 18 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.8 Fall from height

                                                                                                                                                             Part 1 - General
                                                                      Prevent anyone falling a distance liable to cause

                                Hotel failed to
   Legally “Work at

                                assess roof top
   height” means a place                                               personal injury
                                                                      Ensure all work at height is properly planned,

                                work roof risk
   where a person could be
   injured by falling, even                                            organised, supervised and carried out
   at or below ground                                                 Ensure the place where work at height is done is
                                 The owners of a
   level. Work at height
                                 luxurious Hotel
                                                                       safe
                                                                      Ensure all work at height takes account of weather
   also includes access and
   egress from such places.      have been
                                 prosecuted for                        conditions
                                 health and safety                    Ensure those involved in work at height are
   Regulations deal with all      offences after two workers were
                                  taking down a flagpole from a
                                                                       instructed and trained
                                  “tiny” fourth floor roof without
   work at height where
                                                                      Measures to protect a group of people should be
                                  safety equipment.
   there is a risk of personal
   injury. Regulations set                                             given priority over measures that protect one
   out the key                                                         individual at a time, e.g. roof edge protection rather
   requirements for safe working at height and provide                 than individual harnesses
   guidance on equipment.                                             Ensure equipment for work at height is
                                                                       appropriately inspected
                                                                      Ensure the risks from fragile
   Safeguards                                                          surfaces are properly
     Avoid work at height where this is reasonably                    controlled, e.g. skylights properly
      practicable, e.g. can work be done from the ground?              covered
     Use work equipment or other measures to prevent                 Control the risk from falling
      falls where you cannot avoid working at height                   objects
     Ladders may be dangerous. Follow the precautions                Use the most appropriate access equipment
      in Using Ladders Safely - Information Sheet at                  Changing light bulbs may pose a particular hazard
      www.hsa.ie                                                       and requires specific controls and equipment

                                                                                             Page 19 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.8 Fall from height Cont’d

                                                                                                                                                           Part 1 - General
   Checklist                                                    For Further Information
   Use the checklist in the Safety toolkit and short guide to   Using Ladders Safely - Information Sheet at www.hsa.ie
   manual handling regulations at www.hsa.ie to assess
   manual handling.                                             Full guidance on work at height regulations at www.hsa.ie

                                                                Safety toolkit and short guide to work at height regulations
                                                                at www.hsa.ie

                                                                Work at height frequently asked questions at www.hsa.ie

                                                                                           Page 20 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.9 Burns and Scalds

                                                                                                                                                                   Part 1 - General
                                 Brewer y fined
  A blast of heat or steam                                            2    Use oven gloves

                                 €10,000 for
  can be released when
                                                                             Use oven gloves provided

                                             s
                                 chef’s burn€10
                                                                          
  opening hot oven doors,
                                                                              Avoid using a tea towel instead
                                                                          
  saucepan lids, etc. Steam
                                                                              Take care that gloves fit properly
                                                ,000
  can cause very serious
                                 A brewery has been fined                 
                                 after the head chef at one of its
  burns. Oil in deep fryers is                                                Ensure you have a proper grip before moving
                                 pubs received serious burns from a
                                 deep-fat fryer, leaving her
  particularly hazardous.
                                 psychologically unable to work.      3    Keep floors clear
  Safeguards                                                                 Keep floors and access routes clear
                                                                             Practice good housekeeping
                                                                          
  1 Do not carry hot
  containers                                                                  A slip/trip can lead to a burn/scald injury
                                                                          
     Do not carry hot
                                                                              Never place hot containers on the floor
                                                                             Establish safe cleaning and oil draining procedures
      containers
      especially across busy areas
     Let containers cool first                                       4    Don’t reach across hot surfaces
     Store containers with hot                                            Do not lean across hot stoves
      liquid on a flat level                                               Walk around the side where possible
      surface                                                              Switch flames off before leaning over gas rings
     Never use wet cloths to
      carry hot items                                                 5    Open lids away from you
     Plan to avoid the need to                                            Open lids away from you and others to prevent the
      carry
     Ensure handles are secure
                                                                            rise of steam as well as splash back from liquid food
                                                                           Never leave cooking pots so that the handles overlap
      on containers – pots, pans,                                           the stove edge
      etc.

                                                                                                   Page 21 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.9 Burns and Scalds Cont’d

                                                                                                                                  Part 1 - General
   6    Observe “Caution Hot” signage
        Ensure proper signs in place   For Further Information
        Assess all areas
         to see if signs                Health and Safety for Waiting Staff from www.hse.gov.uk
         needed                         Simple Safety ® sheets for retail and food and drink at
                                        www.hsa.ie
   2    Lower food slowly
        Lower food into
         fat or hot liquids
         slowly
        Hot oil
         splashback is a
         risk when frying

                                                                  Page 22 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.10 Construction

                                                                                                                                                          Part 1 - General
  There have been a number of serious safety incidents in         Be satisfied that each designer and contractor has
  construction and maintenance involving contractors in            adequate training, knowledge, experience and
  Accommodation and Food                                           resources for the work
  Services Activities. Owners must                                Co-operate with the Project Supervisor and supply
  be aware of their duties as                                      necessary information
                                                                  Retain and make available the
  clients in the context of the
  Construction Regulations, 2006.
                                                                   Safety File for the
                                                                   completed project
  It’s important to remember that                                 Provide a copy of the safety and
  the definition of construction
                                                                   health plan from the PSDP to
  includes many activities such as
                                                                   everyone tendering for the PSCS
                                                                  Notify the Authority of the
  installation of equipment, alteration, conversion, fitting
  out, commissioning, renovation, repair and/or upkeep. The
  dangers in a construction environment can be very different      appointment of the PSDP where
  from the dangers of a hospitality environment.                   construction is likely to take more
                                                                   than 500 person days or 30 working days on the
                                                                   approved form AF1 available at www.hsa.ie
                                                                  Allow reasonable time for project completion
  A “Guide for Clients involved in Construction Projects” is

                                                                  Ensure that, in conjunction with the Project
  available free of charge at www.hsa.ie.

                                                                   Supervisors and contractor(s), you take all steps to
  Construction Client Duties                                       protect your staff including
     Appoint, in writing, a competent Project Supervisor           Prevent access by non-construction staff
      for the Design Process (PSDP) before design work              Advise staff of dangers and required safeguards
      starts                                                        Ensure the area is kept clean and tidy
     Appoint, in writing, a competent Project Supervisor
      for the Construction Stage (PSCS) before                  For Further Information
      construction begins
                                                                See “Clients in Construction – Best Practice Guidance” at
                                                                www.hsa.ie

                                                                                          Page 23 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.11 Workplace

                                                                                                                                                               Part 1 - General
  Work areas should be large                                       Checklist
  enough to be safe and healthy
                                                                   Use the checklist in the Safety
  and be adequate with regard
                                                                   toolkit and short guide to
  to stability, ventilation, fresh
                                                                   workplace regulations at
  air, temperature and lighting.
                                                                   www.hsa.ie

  Pedestrians and vehicles must
  be able to circulate safely. Traffic                             For Further Information
  routes, entrances and exits must be kept clear. Floors, walls,
                                                                   Full guidance on the workplace at
  ceilings, roofs, doors and gates must be safe. Adequate
                                                                   www.hsa.ie
  toilet, washing and welfare facilities must be provided.
  Employees working outdoors should be protected against
  bad weather, slippery conditions, etc.                           Safety toolkit and short guide to the workplace at
                                                                   www.hsa.ie
  Arrangements for pregnant and breastfeeding employees
                                                                   Workplace conditions information at www.hsa.ie
  to lie down must be available.

                                                                   Ventilation of kitchens in catering establishments from
  Safeguards                                                       www.hse.gov.uk
    Emergency exits must be kept clear
    Appropriate fire fighting equipment must be
     provided
    Adequate cleaning arrangements must be in place
    Minimum temperature must be 17.5 degrees for
     office type work
    Proper ventilation must be provided

                                                                                               Page 24 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.12 Automatic Light Switches

                                                                                                                                                         Part 1 - General
  Adequate lighting is                                          Safeguards
                                                                  Automatic light switches should never be fitted
  important to allow
  people to move around
                                                                   where safety critical tasks are carried out
                                                                  Automatic light switches should never be fitted
  safely. It’s particularly
  important where
  people are carrying                                              where a loss of light is very likely to cause an
  items that may be                                                accident or injury
  hazardous. Many                                                 Automatic light switches may not be suitable for
  premises use automatic                                           staircases
  light switches to control                                       The motion sensor(s) that activate the light should
  costs so that lights are off                                     be set to illuminate the area before a person enters
  unless someone is present in the area. It’s important that       it
                                                                  The motion sensor(s) that activate the light should
  these lighting systems are properly designed and installed.
                                                                   cover the entire area that the light illuminates. Any
  Automatic lights should be organised so that they will not       movement in any part of the area should switch the
  switch off while a person is present in the area for which       light on instantly
                                                                  The sensor may cover an area where a person could
  illumination is required. The sensor should be set to allow
  for this situation
                                                                   be motionless for a time. Therefore, the timer
                                                                   should be set to switch to safeguard this situation
                                                                  All parts of the system must be properly maintained,
                                                                   e.g. regular cleaning of the motion sensor

                                                                                         Page 25 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.13 LPG/ Gas Safety

                                                                                                                                                        Part 1 - General
  Liquified Petroleum Gas or LPG. (normally sold as BUTANE       Gas appliances, including boilers must be checked by
  or PROPANE) is supplied as a liquid under pressure and          a competent person on a periodic basis, in
  subsequently vaporised for use as a fuel. The main hazards      accordance with manufacturer’s instructions or at
  are leakage (as a gas it will sink                              least annually. Priority should be open flame systems
  to the lowest possible level)                                   where there is a risk of poor combustion or where
  followed by ignition (when                                      flues pass through occupied spaces
  mixed with air it is highly                                    Store all cylinders (full or empty) externally in a
  flammable and potentially
                                                                  secure well ventilated compound. Do not store
  explosive).
                                                                  below ground level, or adjacent to openings into
                                                                  buildings or drains
  The safety precautions vary                                    Keep storage areas clear of combustible materials
  depending on the quantity                                       and ignition sources and clearly mark with warning,
  being stored and the containers used (i.e. cylinders,
                                                                  no smoking and fire procedure signs
                                                                 Provide and maintain
  cartridges or bulk tanks). Advice on all aspects of siting,
  storage and use should be sought from your L.P.G. supplier.
                                                                  suitable fire fighting
                                                                  equipment, e.g. dry
  Safeguards                                                      powder extinguishers, and
     Ensure staff know where the gas shut off valve is           ensure it is readily
      and how to use it. It should be located in a safe area      accessible
      (away from cookers and heat) and clearly                   Store cylinders in an
      signposted                                                  upright position. Do not
     A local isolation valve/ emergency shut off valve           stack above 2.5m high
      must be provided outside and must be clearly                and leave sufficient space
      accessible. It must be labelled indicating it’s purpose     for access, cylinder removal and fire fighting
      and show the “on / off” position                           Ensure all work on gas appliances is carried out by a
                                                                  competent person. Check with suppliers for advice

                                                                                        Page 26 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.13 LPG/ Gas Safety Cont’d

                                                                                                                                                           Part 1 - General
     In rooms where LPG appliances are used, ensure           For Further Information
      plenty of high and low level ventilation and provide
                                                               LPG content at www.hsa.ie
      a readily accessible isolation point to switch off the
      supply quickly in the event of an emergency
     Carry out visual checks for damage to pipework and
                                                               Gas safety in catering and hospitality from www.hse.gov.uk
      flexible hoses
     Turn off cylinder valves at the end of each working
                                                               Putting Safety First - Natural Gas from Bord Gáis at
                                                               www.bordgais.ie
      day
                                                               Presentation to Association of Irish Risk Management at
                                                               www.flogas.ie

                                                               I.S. 3213, Code of Practice for the Storage of LPG Cylinders
                                                               and Cartridges - available from NSAI
                                                               I.S. 3216 Code of Practice for the Bulk Storage of Liquified
                                                               Petroleum Gas - available from NSAI
                                                               IS 820: Non-domestic gas installation - available from NSAI

                                                                                           Page 27 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.14 Staff Security

                                                                                                                                                          Part 1 - General
   The main risk is to bar and                                    no large earrings, etc.
   reception staff. Robbery of                                   Report all incidents
   stock or cash and difficult                                   Do not resist attacker, comply
   customers can expose staff                                     with their instructions
                                                                 Technically any manager / bar
   to a risk of violence.
                                                                  person who has to carry out
   Safeguards                                                     “security type activities” i.e.
     If you send out                                             refusal of admission, monitoring
      deliveries, limit the amount of cash                        and control of customer
      carried by delivery drivers and make this public            behaviour on the premises,
      information                                                 refusal of service, removal of
     Avoid establishing a predictable banking routine
                                                                  such persons from the premises,
                                                                  should be trained and licensed in accordance with
      where, for example, where cash is lodged at the
                                                                  the Private Security Authority.
      same time each week
     Watch staffing levels and ensure a male/female
                                                                  Further details on www.psa.gov.ie, Private Security
                                                                  Services Act 2004, etc.
      balance especially at night
     Lock and secure the workplace appropriately
     Use properly planned cash handling systems, e.g.         For Further Information
      consider a system where an off-site person holds the     Lone Workers content at www.hsa.ie
      second key for cash holding devices
     Train staff to recognise warning signs & handle
                                                               Guidelines for Employers, Employees
                                                               and Clients involved in the Cash in
      themselves and the situation                             Transit Industry at www.hsa.ie
     Consider the use of alarms and CCTV, e.g. panic          The Private Security Authority at
      alarms, no movement alarms, etc.
     Avoid lone working where possible
                                                               www.psa.gov.ie

     Wear appropriate dress code - clip on tie, no scarves,

                                                                                          Page 28 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.15 Fire Safety

                                                                                                                                                           Part 1 - General
                                                                     Site/fix heaters so they cannot be knocked over and
                                Pub owner fined
   Electrical faults in

                                for fire safety
   wiring, lights and                                                 they are away from combustible materials, e.g.
   equipment, burning                                                 furnishings
   fat and grease, flare-                                            Avoid heaters with exposed
                                The owner of a fire-damaged pub
                                was ordered to pay more than
   ups in cooking                                                     heating elements
                                                                     With real fires, avoid burning
                                €20,000 after admitting seven
   appliances are the

                                health and safety offences.
   main causes of fires.
                                                                      material that expels hot
                                  Last March, a fire caused by a
   Poor or no
                                faulty gas-fired fryer damaged 60
                                                                      material
                                                                     With real fires, ensure the
   maintenance of gas
                                per cent of the kitchen.
   appliances can cause
   incidents.                                                         surrounding floor cannot catch
                                                                      fire
   Staff training is                                                 Regular inspection and maintenance of appliances
   critical and must cover                                            by competent people is ssential
   a) the details of the emergency plan                              To help prevent fires, remove dirt and deposits in
                                                                      ventilation filters and ducting
                                                                     Train housekeeping staff to spot and report fire
   b) periodic fire drills to check that the plan works, and
   c) peoples roles within the emergency plan.                        risks, e.g. faulty wiring
                                                                     Carry out regular tests of automatic fire detection
   Safeguards                                                         equipment
     Ensure that all means of escape are properly                   Carry out periodic checks of emergency exit routes,
      maintained and kept free from obstruction,                      e.g. that doors are in working order
      unlocked and easy to open                                      Never wedge fire doors open. Fire doors must close
     Ensure that the fire alarm can be heard in all parts of         automatically in the event of a fire
      the building including the stores
     Ensure electrical systems are checked regularly and
      faults reported and repaired immediately

                                                                                           Page 29 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.15 Fire Safety Cont’d

                                                                                                                                Part 1 - General
   For Further Information
   Department of the Environment, Heritage and Local
   Government’s “Code of Practice for the Management of
   Fire Safety in places of Assembly” at www.environ.ie

   LPG content at www.hsa.ie

   Gas safety in catering and hospitality from www.hse.gov.uk

   Department of the Environment, Heritage and Local
   Government’s Fire and Emergency Services Website at
   www.environ.ie for various leaflets including for example
   the Guide to Fire Precautions in Hotels, etc.

   See the other relevant sections of “Health and Safety in
   Hotels, Restaurants, Catering and Bars” (this document),
   e.g. emergency precautions

                                                                Page 30 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.16 Noise

                                                                                                                                                          Part 1 - General
             Councils help firms turn the table
                                                                G   Restrict access
                                                                G
             on noise
                                                                    Provide warning signs and hearing protection
                                                                G   Hearing protection must be worn
              Local authorities have joined                     G
              together to raise awareness of the
                                                                    Provide hearing checks
              importance of protecting staff at
              pubs and clubs from damaging
              their hearing by loud music.                      Safeguards
                                                                  Personal stereos should not be
                                                                   worn at work
                                                                  Consider other methods of
  As a rule of thumb you may be at risk if:
  G You have to shout to be clearly heard by someone 2             work which eliminate or reduce
    metres away                                                    exposure
  G Your ears are still ringing after leaving the workplace       Choose appropriate equipment, emitting the least
  G The noise is intrusive – like a vacuum cleaner – for most      possible noise
    of the day                                                    Provide adequate information and training on
  G You work in a noisy industry, e.g. construction, canning       equipment
    or bottling, etc.                                             Consider noise reduction by
  G There are noises due to impacts such as caused by              technical means, such as
    hammering                                                      shields, enclosures and sound
                                                                   absorbent coverings,
  When noise exposure exceeds the exposure action value (80        or damping or isolation
                                                                  Organise work to reduce noise
  dB(A)), information, training and hearing protection must
  be provided.
                                                                   by limiting duration and
  If the upper exposure action value (85 dB(A)) is exceeded,       intensity of exposure, and
  G Establish and implement technical and/ or                      appropriate work schedules
    organisational measures to reduce exposure to noise            with rest periods

                                                                                          Page 31 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.16 Noise Cont’d

                                                                                                                                                     Part 1 - General
     Dishwashing areas may exceed noise limits at peak   For Further Information
      times – consider how dishwashing can be done more   Full guidance on noise regulations at www.hsa.ie
      quietly and/or relocating dishwashing
     Consider the safeguards and precautions in          Safety toolkit and short guide to noise regulations at
      The Noise of Music for bars and nightclubs.         www.hsa.ie

                                                          Noise content at www.hsa.ie

                                                          The Noise of Music publication at www.hsa.ie

                                                          Guidelines on Hearing Checks and Audiometry Under
                                                          General Application Regulations 2007 at www.hsa.ie

                                                                                     Page 32 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.17 Safety Signs

                                                                                                                                                                                Part 1 - General
   This section includes signboards and acoustic, verbal or                          Safeguards
                                                                                       Where hazards cannot be avoided, employers must
   hand signals. Signboards use a combination of shape,
   colour and a symbol or
   pictogram. Only information                                                          assess and reduce risk
   authorised in Regulations                                                           Where hazards cannot be avoided or reduced,
   may be displayed on safety                                                           employers must put in place appropriate signs
   signs. Signs should not                                                             Safety signs must never be a substitute for necessary
   include text. Text may be                                                            protective measures
   included on a                                                                       The risk assessment and safety statement should
   supplementary signboard.                                                             identify necessary signs
                                                                                       The objective of the system of safety signs is to draw
   Employees must be provided
   with information and
                                                                                        attention rapidly and unambiguously to specific
   instruction.
                                                                                        hazards
   Signboards with text in place before 1 November 2007                                Safety signs may only be used to give information
   should be replaced by 1 January 2011.                                                related to safety
                                                                                       The effectiveness of safety signs is dependent on
   Colour      Meaning or Purpose        Instructions & Information                     provision of full information
               Prohibition sign          Dangerous behaviour                           The instructions in the table shown apply to all signs
    RED                                  Stop, shutdown, emergency cut-out devices
               Danger alarm              Evacuate                                       incorporating a safety colour
               Fire-fighting equipment   Identification and location

    YELLOW     Warning sign              Be careful, take precautions
    or AMBER                             Examine                                     For Further Information
    BLUE       Mandatory sign            Specific behaviour or action                The full guidance on safety signs regulations at www.hsa.ie
                                         Wear personal protective equipment

    GREEN      Emergency escape,         Doors, exits, routes,                       The safety toolkit and short guide to safety signs
               first-aid sign            equipment, facilities
               No danger                 Return to normal
                                                                                     regulations at www.hsa.ie

                                                                                     The safety signs content at www.hsa.ie

                                                                                                                Page 33 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.18 First Aid

                                                                                                                                                              Part 1 - General
   Regulations deal with the                                       Checklist
   requirement to provide
                                                                   Use the checklist in the Safety toolkit and short guide to
   first-aid equipment at all
                                                                   first aid regulations at www.hsa.ie
   places of work where
   working conditions require
   it. Depending on the size
   and/ or specific hazards of
                                                                   For Further Information
   the place of work, trained                                      Full guidance on first aid regulations at www.hsa.ie
   occupational first-aiders
   must also be provided.                                          Safety toolkit and short guide to first aid regulations at
                                                                   www.hsa.ie
   Apart from some exceptions first-aid rooms must be
   provided where appropriate.
                                                                   First aid content at www.hsa.ie
   Information must be provided to employees or safety
   representatives (or both) as regards the first-aid facilities   See the other relevant sections of “Health and Safety in
   and arrangements in place.                                      Hotels, Restaurants, Catering and Bars” (this document),
                                                                   e.g. emergency precautions

   Safeguards
     Adequate and
      appropriate first-aid
      equipment must
      be provided
     Emergency services
      telephone numbers
      must be displayed

                                                                                              Page 34 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.19 Electricity

                                                                                                                                                                   Part 1 - General
                                                                            Plug and cable connections should be checked and

                                Dangerous
   Electrical hazards

                                electrics exposed
   include:                                                                  maintained in good repair
   G Electrical shock                                                       Ensure equipment is tested as needed by a

                                by council
   G Burns sustained at                                                      competent person and any necessary work safely
                                                                             completed by a competent person
                                                                            Prevent unauthorised
     the point of
                                In a random
     contact, or due to
                                survey of 10
     arcing                                                                  access to switchboards
   G Fires                      commercial                                   and fuse-boards. Keep
                                premises
   G Injuries due to             including pubs,
                                                                             them secure
     muscle spasm                clubs, gardens
                                                                            Ensure fuses/ miniature
                                 centres and
                                                                       d
                                 restaurants, a Council found all faile
     causing for                                                             circuit breakers are

                                  electrical safety tests.
     example a fall                                                          properly identified and
     from a ladder                                                           clearly labelled
                                                                            Provide adequate sockets
   The law deals with safe use of electrical equipment and                   to prevent overloading
   installations and work on or near electrical equipment. It                and the need to use
   also imposes duties on persons who design, install,                       adaptors
                                                                            Ensure electrical equipment and electrical
   maintain, use or are in control of electrical installations.
                                                                             installations are protected from ingress of moisture
   Safeguards                                                                or particles and foreseeable impacts
     Do not carry out any electrical work unless you are                   Ensure electrical equipment is protected from
      qualified and have sufficient practical experience in                  danger from exposure to hazardous environments,
      the work                                                               including wet, dirty, dusty or corrosive conditions
     Ensure electrical equipment is properly installed and                 Do not site electrical controls, outlets where they
      kept in good condition                                                 may become wet, e.g. potential splash zones near
                                                                             sinks

                                                                                                   Page 35 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.19 Electricity Cont’d

                                                                                                                                                           Part 1 - General
      Train staff to carry out visual inspections and report   Safeguards
       faults, e.g. worn cable, scorching, loose connections
                                                                Use the checklist in the Safety toolkit and short guide to
       into plugs, etc.
      Ensure faulty equipment is taken out of use until
                                                                electricity regulations at www.hsa.ie

       repaired (label as faulty or remove the plug to
       prevent use)                                             For Further Information
      Ensure external cables are protected against damage
                                                                Full guidance on electricity regulations at www.hsa.ie
       and the environment.
      Never touch electrical equipment with wet hands
                                                                Safety toolkit and short guide to electricity regulations at
       unless the equipment is designed for such contact
                                                                www.hsa.ie

                                                                Electricity content at www.hsa.ie

                                                                                           Page 36 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.20 Legionnaires’ Disease (rev 1)

                                                                                                                                                            Part 1 - General
   Legionnaires’ disease is a form of pneumonia caused by        flushed and allowed to stagnate.
   some Legionella bacteria and it kills about 13% of those      The likelihood of contracting Legionnaires’ disease is
   infected. People may get infected when they breathe in        related to:
                                                                 G The level of contamination in the
   tiny water droplets (aerosols) or droplet nuclei (particles
   left after water has evaporated) contaminated with
   Legionella bacteria.                                            water source
   Some potential sources of aerosols containing Legionella      G The ability of the water source to
   bacteria are:                                                   generate aerosols and
                                                                 G The susceptibility of the person
   G Cooling towers and evaporative condensers, even if
                                                                   exposed to the contaminated
     situated on the roof or in the grounds
   G Spa pools/baths, whirlpool baths, Turkish baths, saunas
                                                                   water e.g. over 40 years of age,
                                                                   male, smokers or those
     and steam rooms                                               immunocompromised.
   G Hot and cold water systems including showers, eye
     washes and taps                                             Safeguards
   G Ornamental fountains and water features, particularly
                                                                  Identify and assess the risk, for example, systems in the
     indoors
   G Horticultural misting systems, lawn sprinklers
                                                                   workplace which contain / circulate water likely to be
                                                                   >20°C and
1.20 Legionnaires’ Disease (rev 1) Cont’d

                                                                                                                                                         Part 1 - General
    Cold water systems should be maintained
1.21 Emergency Precautions

                                                                                                                                                     Part 1 - General
  The employer must                                          Refrain from requiring employees to carry out or
  provide adequate plans                                      resume work where there is still a threat to their
  and procedures to be                                        safety
  followed and measures                                      Ensure employees take appropriate steps to avoid
  to be taken in the case                                     the consequences of the danger
                                                             Take action and give instruction to stop work and go
  of emergency or serious
  and imminent danger.
                                                              to a safe place
                                                             Ensure that an employee who leaves the place of
  Safeguards                                                  work in the case of emergency is not penalised
  The plans should                                            because of such action
                                                             Ensure that access to specifically hazardous areas is
    Provide measures for first aid, fire-fighting and
                                                              restricted only to employees who have received
     evacuation taking into account the nature of the
                                                              appropriate training
     work and the size of the place
    Arrange necessary contacts with appropriate
     emergency services (first aid, emergency medical      For Further Information
     care, rescue work and fire-fighting)                  See the other relevant sections of “Health and Safety in
    Designate employees to implement these plans          Hotels, Restaurants, Catering and Bars” (this document),
    Ensure all designated employees have adequate         e.g. emergency precautions.
     training and equipment

  In the event of an emergency or serious and imminent
  danger the employer must:
    Inform all employees of the risk and steps taken to
     protect them

                                                                                     Page 39 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
1.22 Machinery/ Equipment

                                                                                                                                                                  Part 1 - General
  The definition

                         Butchers fined after
                                                                          Safeguards
                                                                            Where required get equipment that’s CE marked
  of work

                         inquiry
                                                                            Keep the manufacturer’s instructions/ manual safe
  equipment
  ranges from
                            The managers
  complex                                                                    and follow the advice given
  machinery to            and owners of a                                   Ensure all machines are isolated from power when
  hand tools.             butchers shop                                      not in use and especially before cleaning,
                          have been fined a
                          total of €20,500
                                                                             maintenance, etc.
  Regulations
                          after a 15-year-old                               Have equipment regularly maintained and
                          boy lost part of his
  detail the                                                                 inspected. Consider a routine inspection of all
  requirements             arm in a mincing
                           machine without a
                                                                             machines and equipment, e.g. monthly
                                                                            Ensure electrical equipment and electrical
  to ensure work
                           guard.
                              His right hand was stuck in the machine
  equipment can
                                                                 re
                           at the butchers shop for 2 hours befo
                                                                             installations are protected from foreseeable impacts
  be used
                                                        just abo ve his
                           medics decided to amputate
                                                                             and ingress of moisture or particles
                                                                            Ensure proper controls are in place and machines are
  without risk
  including                 elbow in September.
  information                                                                properly guarded
  and instruction,                                                          Maintain lifting equipment
  maintenance, control devices, guarding, inspection and                    Have lifting equipment properly examined and
  examination, vehicle safety, lifting equipment and lifting                 inspected and maintain records
  accessories.                                                              Make sure staff receive proper training and
                                                                             instruction
  Many machinery accidents are caused by incorrect
  reassembly of machines and poor maintenance or non-use
  of guards. A significant number of accidents are due to
  inadequate isolation of machines.

                                                                                                  Page 40 Safety, Health & Welfare in Hotels, Restaurants, Catering & Bars
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