Sales kit - Jetstar

Sales kit - Jetstar
Sales kit
    Sales kit
    2018


1
Sales kit - Jetstar
3   Who are we?                                            Welcome,
           4   Why choose Jetstar?                    This sales kit is your handy go-to guide when
                                                      booking a Jetstar flight. Find the information
           5   Why your customers will love us
                                                      you need on tickets, booking and the in-flight
           6   Meet our fleet                                 experience at your fingertips.
           7   Where we fly
                                                     If there’s something you can’t find in this guide,
           8   What we do                              simply refer to jetstar.com, the Jetstar Agent
               8    Fares and bundles                 Hub or contact one of our friendly travel agent
               10   Baggage                             support staff on 1300 042 394 (Australia) or
               10   Seats
                                                                 0800 284 510 (New Zealand).
               11   Food and drinks
               11   In-flight entertainment
               11   Comfort pack
               12   Frequent flyer partners
               12   Airline partners
               13   Making a connection
Contents



           14 At the airport
               14   Checking in
               16   Lounges
               16   Schedule changes

           17 Going with a group
           18 Flying with the family
               18   Pregnancy
               18   Children travelling alone
               18   Baggage
               19   Seating
               19   Food and drinks

           20 Talk to us


                                                 2
Sales kit - Jetstar
Who are we?
    The Jetstar Group
    Our mission is to offer low fares to enable more people to fly
    to more places, more often. Since we launched in Australia
    in 2004, we’ve carried more than 140 million passengers to
    destinations across the Jetstar network.
    We are proud to have established one of the Asia Pacific’s
    largest low fares networks by revenue. Jetstar-branded
    carriers operate more than 4,000 flights a week to 80
    destinations.



    The Jetstar Group includes:
    •   Jetstar Airways in Australia and New Zealand
        (wholly owned by the Qantas Group)
    •   Jetstar Asia Airways, based in Singapore
    •   Jetstar Pacific Airlines, based in Vietnam
    •   Jetstar Japan, based in Japan
    The Jetstar Group is an important part of the Qantas Group’s
    two-brand strategy, operating to benefit the leisure and
    value-based market.




3
Sales kit - Jetstar
Why choose
Jetstar?
As a registered agent of Jetstar, you’ll get access to our highly competitive
low fares and award winning service through your preferred booking
channels, including the Agent Hub.
Our range of fare products lets you create the perfect itinerary for your
customers - whether they just need the basics or full flexibility. With the
ability to book mixed itineraries, you’ve always got choice and flexibility.
As a registered agent of Jetstar, you will enjoy:



                 Bookings made easy
                 We want to make your reservation process as simple as possible, so the
                 choice is yours – book Jetstar flights and products via the Jetstar Agent
                 Hub, GDS or your preferred booking system.


                 Remunerable gross fares
                 Book remunerable gross fares via the Agent Hub or booking systems
                 connected to Jetstar via API (select markets only). See more on
                 Remuneration at the Travel Agent Information Centre at Jetstar Agent
                 Hub or register with our live chat team on the Trade Support page


                 BSP settlement
                 BSP settlement fir IATA agents via all travel agent booking channels is

   BSP           available in select markets. See more on BSP settlement at the Travel
                 Agent Information Centre or contact our Trade Support live chat team on
                 the Trade Support page


                 Dedicated travel agent support
                 A team of highly skilled and dedicated travel agent support staff are
                 available on live chat. See contact details at Travel Agent Information
                 Centre.


  To register as an agent, visit jetstar.com/agents

                                                                                             4
Sales kit - Jetstar
Voted

Why your customers
                                                                                                                                                                                    the BEST
                                                                                                                                                                                 LOW-COST
                                                                                                                                                                                  AIRLINE

will love us
                                                                                                                                                                                   in 2011,  2012,
                                                                                                                                                                                     2013, and 2016
                                                                                                                                                                                       (Skytrax)




At Jetstar, we pride ourselves on our award-winning products                                                  •   Pre-purchase food, drink and entertainment, and sit back to enjoy our
and service. We strive to create a better experience for our                                                      award-winning on-board service
passengers from the moment they choose to book with us.
                                                                                                              •   Receive SMS notifications in the event of a delay of more than 30
With Jetstar, your customers can:                                                                                 minutes or cancellation before check-in
•    Check-in online (for domestic and selected international) or via                                         •   Access to Qantas Club Lounges where available (Qantas Club members
     airport kiosks to avoid airport queues (domestic only)                                                       and Business Max passengers only) to enjoy complimentary food and
                                                                                                                  drink, and to relax in a quiet place
•    Purchase extra leg room or upfront seating for added comfort
     and quick boarding                                                                                       •   Earn Qantas Points1 on eligible fares




AT                                               WE                                                           ON OUR
                                                                                                              AWARD
                                                 PRIDE
JETSTAR                                          OURSELVES                                                    WINNING                                         PRODUCTS                                SERVICES

Qantas Points can be earned on eligible fare types on Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK). You must be a member of the Qantas Frequent Flyer Program to earn Qantas
1

Points. A joining fee may apply. The earning of Qantas Points is subject to the Terms and Conditions of the Qantas Frequent Flyer Program




                                                                                                          5
Sales kit - Jetstar
BOEING
                                                                                                                               Enjoy a more advanced
                                                                                                                              inflight experience on the
                                                                                                                                 787 Dreamliner with:
                                                                                                      787-8                                                     AIRBUS          AIRBUS          DASH 8
                 Get to know us a little better by learning about the impressive fleet servicing
                                                                                                    Jetstar’s international
                                                                                                                                   LARGER
                                                                                                    long-haul services are
                                                                                                     operated by a fleet of
                                                                                                                                  WINDOWS                        A321          A320-200          Q300
                                                                                                     Boeing 787-8 aircraft




                                                                                                                              Great views from each seat



                                                                                                                              COMFORTABLE
                                                                                                                                SEATING
Meet our fleet


                                                                                                      SEATING
                                                                                                   CONFIGURATION
                                                                                                                                                                  SEATING         SEATING         SEATING
                                                                                                                                                               CONFIGURATION   CONFIGURATION   CONFIGURATION
                                                                                                    2-3-2 business
                                                                                                                              Leather seats for ultimate
                                                                                                                               comfort for the duration
                                                                                                                                    of the flight                 3-3             3-3              2-2
                                                                                                    3-3-3 economy
                                                                                                                                CLEANER AIR
                                                                                                                                                                NUMBER OF
                                                                                                                                                                PASSENGERS
                                                                                                                                                                                NUMBER OF
                                                                                                                                                                                PASSENGERS
                                                                                                                                                                                                NUMBER OF
                                                                                                                                                                                                PASSENGERS
                 our long- and short-haul flights




                                                                                                     NUMBER OF
                                                                                                     PASSENGERS                                                220              180               50
                                                                                                    335
                                                                                                                                 Fresh air is passed
                                                                                                                                through two filters to             economy         economy            economy
                                                                                                                                    breathe easy


                                                                                                   21 business, 314 economy      LESS CABIN                      NUMBER IN       NUMBER IN       NUMBER IN
                                                                                                                                   NOISE                           FLEET           FLEET           FLEET

                                                                                                                                                                  x8            x98                 x5
                                                                                                      NUMBER IN
                                                                                                        FLEET

                                                                                                       x11
                                                                                                     Jetstar Airways (JQ)
                                                                                                                              A quiet cabin means more
                                                                                                                               relaxation time in peace
                                                                                                                                                                                                Operated by Eastern
                                                                                                                                                                                                Australia Airlines for
                                                                                                                                                                                                Jetstar Airways (JQ)



                                                                                                                                                           6
Sales kit - Jetstar
Where we fly                                       1



                                                           INTERNATIONAL                                                                                                                                           DOMESTIC VIETNAM                                                                          DOMESTIC JAPAN
                                                                            INTERNATIONAL
                                                                         INTERNATIONAL
                                                                           INTERNATIONAL                                                                                                                                      DOMESTIC
                                                                                                                                                                                                                             DOMESTIC
                                                                                                                                                                                                                              DOMESTIC VIETNAM
                                                                                                                                                                                                                                      VIETNAM
                                                                                                                                                                                                                                       VIETNAM                                                                    DOMESTIC
                                                                                                                                                                                                                                                                                                                 DOMESTIC
                                                                                                                                                                                                                                                                                                                  DOMESTIC JAPAN
                                                                                                                                                                                                                                                                                                                          JAPAN
                                                                                                                                                                                                                                                                                                                            JAPAN

                                                                                        Operated by Jetstar Airways
                                                                                                                         Flights are operated by Jetstar
                                                                                                                                                                                                                             Hanoi
                                                                                                         Operated by by
                                                                                                           Operated  Jetstar Airways
                                                                                                                        Jetstar Airways
                                                                                                                         Airways and commence
                                                                                                                                        Flights  areare
                                                                                                                                           Flights      10operated
                                                                                                                                                           May by by
                                                                                                                                                      operated       Jetstar
                                                                                                                                                                         Jetstar
                                                                                                                                                                                                                                     Hanoi
                                                                                                                                                                                                                                      Hanoi
                                                                                           INTERNATIONAL
                                                                                        Operated by Jetstar Asia
                                                                                                                         (Melbourne-Ho  Airways
                                                                                                                                           Airways
                                                                                                                                           Chi     andand
                                                                                                                                                Minh     commence
                                                                                                                                                            commence
                                                                                                                                                        City)         10 10
                                                                                                                                                                          MayMay                                                            Hai Phong
                                                                                                                                                                                                                                        DOMESTIC VIETNAM                                                          DOMESTIC JAPAN                     Sapporo
                                                                                                      Operated  by by
                                                                                                         Operated
                                                                                                          Operated Jetstar Asia
                                                                                                                    byJetstar
                                                                                                                       JetstarAsia
                                                                                                                               Airways      Flights   are  operated                                                                                       Hai
                                                                                                                                                                                                                                                           HaiPhong
                                                                                                                                                                                                                                                                Phong                                                                              Sapporo
                                                                                                                                                                                                                                                                                                                                                    Sapporo
                                                                                                                         and 11 May (Melbourne-Ho
                                                                                                                                           (Melbourne-Ho    ChiChi
                                                                                                                                                                Minh
                                                                                                                                                                   MinhCity)
                                                                                                                                                                          City)
                                                                                        Operated by Jetstar Pacific                      and by
                                                                                                                                             11
                                                                                                                                           and  Jetstar
                                                                                                                                                May
                                                                                                                                                 11
                                                                                                                         (Sydney-Ho Chi Minh City), May   Asia and                                                                         Thanh Hoa
                                                                                                      Operated  by by
                                                                                                         Operated
                                                                                                          Operated Jetstar Pacific
                                                                                                                    byJetstar
                                                                                                                       JetstarPacific
                                                                                                                               Asia         commence    Chi6 September,                                                                            Thanh
                                                                                                                                                                                                                                                     Thanh
                                                                                                                                                                                                                                                         Hoa
                                                                                                                                                                                                                                                           Hoa
                                                                                                                         subject      by(Sydney-Ho
                                                                                                                                           (Sydney-Ho
                                                                                                                                  to government
                                                                                                                            Operated     Jetstar     and
                                                                                                                                                 Airways    Minh
                                                                                                                                                           Chi MinhCity),
                                                                                                                                                                      City),
                                                                                                                                                                                                                                           VinhHanoi
                                                                                                                                            subject
                                                                                                                                        subject
                                                                                                                                           subject   totogovernment
                                                                                                                                                          regulatory
                                                                                                                                                  to governmentFlights
                                                                                                                                                                    andare
                                                                                                                                                                        andoperated by Jetstar
                                                                                        Operated by Jetstar Japan        regulatory approvalapproval           Airways and commence 10 May
                                                                                                                                                                                                                                                  Vinh
                                                                                                                                                                                                                                                    Vinh
                                                                                                         Operated by by
                                                                                                           Operated
                                                                                                            Operated Jetstar Japan
                                                                                                                      byJetstar
                                                                                                                         JetstarJapan
                                                                                                                                 Pacific byregulatory
                                                                                                                              Operated     Jetstar Asiaapproval
                                                                                                                                             regulatory  approval                                                                                                Hai Phong                                                                        Sapporo
                                                                                                                                                               (Melbourne-Ho Chi Minh City)

                                                                                                             Operated by Jetstar Japan by Jetstar Pacific
                                                                                                                              Operated
                                                                                                                                                               and 11 May                                                                       DongDong
                                                                                                                                                                                                                                                     Hoi
                                                                                                                                                                                                                                                       Thanh
                                                                                                                                                                                                                                                     Dong Hoi Hoa
                                                                                                                                                                                                                                                            Hoi
                                                                                                                                                               (Sydney-Ho Chi Minh City),
                                                                      Tokyo (Narita)
                                                                                Tokyo
                                                                                  Tokyo(Narita)
                                                                                         (Narita)                                                              subject to government and                                                            HueVinh
                                                                                                                                                                                                                                                        Hue
                                                                                                                                                                                                                                                          Hue
                                                                                                                                Operated by Jetstar Japan      regulatory approval
                                                                   Nagoya (Chubu) Tokyo
                                                                              Nagoya
                                                                                Nagoya
                                                                                     (Chubu)
                                                                                       (Chubu)
                                                                                         (Narita)                                                                                                                                                            Da Nang
                                                                                                                                                                                                                                                                 DaDa
                                                                                                                                                                                                                                                                    Nang
                                                                                                                                                                                                                                                                       Nang
                                                            Osaka (Kansai)
                                                                      Osaka
                                                                        Osaka
                                                                           Nagoya
                                                                              (Kansai)
                                                                                (Kansai)
                                                                                  (Chubu)                                                                                                                                                                      Dong Hoi
                                                                                                                                                                                                                                                               ChuChu
                                                                                                                                                                                                                                                                    Lai
                                                           Fukuoka                                         Tokyo (Narita)                                                                                                                                            ChuLaiLai
                                                                          Osaka (Kansai)                                                                                                                                                                    Pleiku Hue
                                                                                                      Nagoya (Chubu)
                                                                                                                                                                                                                                                                Pleiku
                                                                                                                                                                                                                                                                  Pleiku                                                                      Tokyo
                                                                                                                                                                                                                                                                                                                                              Tokyo
                                                                                                                                                                                                                                                                                                                                               Tokyo(Narita)
                                                                                                                                                                                                                                                                                                                                                     (Narita)
                                                                                                                                                                                                                                                                                                                                                      (Narita)
                                                                                                                                                                                                                                                               QuyQuy Quy
                                                                                                                                                                                                                                                                       DaNhon
                                                                                                                                                                                                                                                                     Nhon   Nhon
                                                                                                                                                                                                                                                                          Nang
         Guiyang      Guiyang
                        Guiyang Taipei                                                          Osaka (Kansai)                                                                                                                                                                                     Matsuyama
                                                                                                                                                                                                                                                                                                    Matsuyama
                                                                                                                                                                                                                                                                                                 Matsuyama              Nagoya
                                                                                                                                                                                                                                                                                                                          Nagoya
                                                                                                                                                                                                                                                                                                                        Nagoya   (Chubu)
                                                                                                                                                                                                                                                                                                                                    (Chubu)
                                                                                                                                                                                                                                                                                                                                  (Chubu)
                       Shantou Wuhan   Shantou Taipei
                                     Shantou     Taipei
                                                                                                                                                                                                                                                               TuyTuy
                                                                                                                                                                                                                                                                    Tuy
                                                                                                                                                                                                                                                                   Hoa
                                                                                                                                                                                                                                                                       Chu Lai
                                                                                                                                                                                                                                                                       Hoa
                                                                                                                                                                                                                                                                         Hoa                                         Osaka
                                                                                                                                                                                                                                                                                                                      Osaka(Kansai)
                                                                                                                                                                                                                                                                                                                    Osaka     (Kansai)
                                                                                                                                                                                                                                                                                                                            (Kansai)
             GuangzhouGuiyang
                           Guangzhou
                            GuangzhouShantou   Taipei
                                                                                                                                                                                                                                                                Buon
                                                                                                                                                                                                                                                                    Pleiku
                                                                                                                                                                                                                                                                  Buon
                                                                                                                                                                                                                                                                     MaMaThuot
                                                                                                                                                                                                                                                                           Thuot
                                                                                                                                                                                                                                                                                             Fukuoka
                                                                                                                                                                                                                                                                                               Fukuoka
                                                                                                                                                                                                                                                                                           Fukuoka              Takamatsu
                                                                                                                                                                                                                                                                                                                  Takamatsu
                                                                                                                                                                                                                                                                                                               Takamatsu        Tokyo (Narita)
                                                                                                                                                                                                                                                             Buon Ma   Quy
                                                                                                                                                                                                                                                                     Thuot  Nhon            Kumamoto
                                                                                                                                                                                                                                                                                             Kumamoto    Oita
                                                                                                                                                                                                                                                                                                       OitaOita         Nagoya (Chubu)
         Hanoi         Hanoi
                         Hanoi
                            HongHong
                                  KongKong Hong Guiyang
                                                HongKong
                                                      Kong                   Taipei                                                 Hawaii
                                                                                                                                      Hawaii (Honolulu)
                                                                                                                                               (Honolulu)                                                                                                                                 Kumamoto   Matsuyama
                                          Haikou Guangzhou Shantou
                                        Haikou                                                                             Hawaii (Honolulu)                                                                                                                                                                                 Osaka (Kansai)
                      Haikou
                       Hanoi                                                                                                             Hawaii (Honolulu)                                                                                                      NhaNha Nha
                                                                                                                                                                                                                                                                     Trang Trang
                                                                                                                                                                                                                                                                          TuyTrang
                                                                                                                                                                                                                                                                              Hoa     Kagoshima
                                                                                                                                                                                                                                                                                       Kagoshima
                                                                                                                                                                                                                                                                                          Fukuoka
   Yangon         Yangon
                    Yangon             Sanya
                                         Sanya
                                        Haikou                                                                                                                                                                                                                  DaDa  Buon Ma Thuot Kagoshima
                                                                                                                                                                                                                                                                    LatLat                                       Oita
                                                                                                                                                                                                                                                                                                                        Takamatsu
                     Sanya
                        DaDaNang
                              Nang Sanya Hanoi                      Hong Kong                                                                                 Hawaii (Honolulu)                                                                              Da Lat                      Kumamoto
        Da Nang Yangon                                        Haikou                                                                                                                                                  Phu Quoc
                                                                                                                                                                                                                               Phu
                                                                                                                                                                                                                                 Phu
                                                                                                                                                                                                                                   Quoc
                                                                                                                                                                                                                                     Quoc                                    Nha Trang
                        DaSiem
                            Nang
                            SiemReap
                                  Reap Yangon                                                                                                                                                                                                         HoHoChi
                                                                                                                                                                                                                                                           ChiMinh
                                                                                                                                                                                                                                                               MinhCity
                                                                                                                                                                                                                                                                     City                      Kagoshima
 angkok
          SiemBangkok
                 Bangkok
               Reap       Siem Reap  Manila
                                 Phnom
                                   Phnom Penh
                                           PenhDa Nang
                                                      Manila
                                                         Manila
                                                             Sanya                                                                                                                                                                                 Ho Chi Minh  City
                                                                                                                                                                                                                                                                Da Lat
                                                                                                                                                                                                                                          Phu Quoc
                Phnom Penh Phnom Penh SiemManila
               Bangkok
                                                        Reap                                                                                                                                                                                                     Ho Chi Minh City
             Phuket
               Phuket             Ho Ho Chi
                                          ChiMinh
                                       Bangkok  MinhCity
                                                       City
                                                         Phnom Penh
                                                                             Manila                                                                                                                        Operated by by
                                                                                                                                                                                                             Operated  Jetstar Pacific
                                                                                                                                                                                                                          Jetstar Pacific

 uket             Ho
             Phuket
                      Chi   Minh    City
                                   Ho   Chi  Minh    City                                                                                                                                        Operated by Jetstar Pacific
                                                                                                                                                                                                          Flights areare
                                                                                                                                                                                                             Flights  operated
                                                                                                                                                                                                                         operatedby by
                                                                                                                                                                                                                                    Jetstar  Pacific
                                                                                                                                                                                                                                        Jetstar Pacific
                                                                                                                                                                                                                                                                                                     Okinawa
                                                                                                                                                                                                                                                                                                      Okinawa
               Penang
                  Penang                                  Ho Chi Minh City                                                                                                                       Flights are
                                                                                                                                                                                                          andoperated
                                                                                                                                                                                                               commence
                                                                                                                                                                                                             and       Operated
                                                                                                                                                                                                                       by 9Jetstar
                                                                                                                                                                                                                  commence        by Pacific
                                                                                                                                                                                                                             March,  Jetstar
                                                                                                                                                                                                                              9 March,subjectPacific
                                                                                                                                                                                                                                               to to
                                                                                                                                                                                                                                         subject
Penang                       Kuala
                               Kuala Phuket
                                    Lumpur
                                      Lumpur                                                                                                                                                                                                                                                      Okinawa                              Operated
                                                                                                                                                                                                                                                                                                                                         Operated
                                                                                                                                                                                                                                                                                                                                                by by
                                                                                                                                                                                                                                                                                                                                                   Jetstar
                                                                                                                                                                                                                                                                                                                                                      Jetstar
                                                                                                                                                                                                                                                                                                                                                           Japan
                                                                                                                                                                                                                                                                                                                                                              Japan
                Penang
               Medan
                 Medan                                                                                                                                                                                    government
                                                                                                                                                                                                 and commencegovernmentandand
                                                                                                                                                                                                                  9 March,  regulatory
                                                                                                                                                                                                                            subject
                                                                                                                                                                                                                       Flights are     to approval
                                                                                                                                                                                                                               regulatory
                                                                                                                                                                                                                                   operated  approval
                                                                                                                                                                                                                                             by Jetstar Pacific
                                                                                                                                                                                                                                                                                                       Okinawa
                                        Penang                                                                                                                                                                                                                                                                                         Operated by Jetstar Japan
Medan       Kuala  Lumpur Kuala Lumpur
               Medan                                                                                                                                                                                               and commence
                                                                                                                                                                                                 government and regulatory      9 March, subject to
                                                                                                                                                                                                                           approval
              Pekanbaru
                Pekanbaru      Singapore
                                 Singapore
                                       Medan         Kuala Lumpur                                                                                                                                             Operated government
                                                                                                                                                                                                                       by Jetstar Pacific
                                                                                                                                                                                                                                   and regulatory approval
                                                                                                                                                                                                                                                                                                                                       Operated by Jetstar Japan
                                                                                                                                                                                                                                                                                                                                         Operated by Jetstar Japan

 kanbaru      Singapore
              Pekanbaru        Singapore               Singapore
                 Palembang
                   Palembang          Pekanbaru
                                                                                                                                                                                                                                                                    AUSTRALIA
                                                                                                                                                                                                                                                                     AUSTRALIA&&
                                                                                                                                                                                                                                                                               NEW
                                                                                                                                                                                                                                                                                 NEW
                                                                                                                                                                                                                                                                                   ZEALAND
                                                                                                                                                                                                                                                                                     ZEALAND
  Palembang      Palembang
                       Jakarta
                         Jakarta         Palembang                                                                                                                                                                                                                                                                                               Auckland
                                                                                                                                                                                                                                                                                                                                                  Auckland
                                                                                                                                                                                                                                                                 AUSTRALIA & NEW
                                                                                                                                                                                                                                                                      AUSTRALIA
                                                                                                                                                                                                                                                                    AUSTRALIA   & ZEALAND
                                                                                                                                                                                                                                                                                  NEW ZEALAND
                                                                                                                                                                                                                                                                              & NEW ZEALAND
       Jakarta         JakartaSurabaya
                                 Surabaya Jakarta                                                                                                                                                                                                                                                                                               Auckland
                                                                                                                                                                                                                                                                                                                                                 Auckland
                              Surabaya                Surabaya                                                                                                                                                                                            Darwin
                                                                                                                                                                                                                                                           Darwin                                                          New
                                                                                                                                                                                                                                                                                                                             NewPlymouth
                                                                                                                                                                                                                                                                                                                                  Plymouth         Napier
                                                                                                                                                                                                                                                                                                                                                      Napier
              Surabaya                Bali
                                         Bali
                                           (Denpasar)
                                              (Denpasar)
                                                                                                                                                                                                                                                                 Darwin                                                         Nelson
                                                                                                                                                                                                                                                                                                                                   Nelson
                                                                                                                                                                                                                                                                                                                            New Plymouth       Palmerston
                                                                                                                                                                                                                                                                                                                                                  Palmerston
                                                                                                                                                                                                                                                                                                                                                  Napier
                                      Bali (Denpasar)        Darwin
                                                               Darwin
                                                             Bali (Denpasar)
                                                                                                                                                                                                                                                  Darwin                                                                   New Plymouth        North Napier
                                                                                                                                                                                                                                                                                                                                                  North
                     Bali (Denpasar)                         Darwin                 Darwin                                                                                                                                                                                                                                       Nelson       Palmerston
                                                                                                                                                                                                                                                                                                                                             Wellington
                                                                                                                                                                                                                                                                                                                                               Wellington
                                                                                                                                                                                                                                                                                                                                Nelson          Palmerston
                                                                                                                                                                                                                                                                                                                                              North
                                                Darwin                                                                                                                                                                                                                                   Cairns
                                                                                                                                                                                                                                                                                          Cairns                                                North
                                                                                                                                                                                                                                                                                                                                            Wellington
                                                                                                                                                                                                                                                                                                                                        Christchurch
                                                                                                                                                                                                                                                                                                                                           Christchurch
                                                                             Cairns
                                                                               Cairns                                                                  FijiFiji
                                                                                                                                                             (Nadi)
                                                                                                                                                                (Nadi)                                                                                                                      Cairns                      Queenstown            Wellington
                                                                                                                                                                                                                                                                                                                                        Christchurch
                                                                                                                                                                                                                                                                                                                          Queenstown Dunedin
                                                                                                                                                                       Fiji (Nadi)                                                                                                     Townsville
                                                                                                                                                                                                                                                                                          Townsville                                     Dunedin
                                                                             Cairns                 Cairns                                            Fiji (Nadi)                                                                                                                  Cairns  Townsville                    Queenstown     Dunedin
                                                                                                                                                                                                                                                                                                                                          Christchurch
                                                               Cairns                        Townsville
                                                                                               Townsville                                         Cook
                                                                                                                                                    Cook
                                                                                                                                           Fiji (Nadi)  Islands
                                                                                                                                                            IslandsCook Islands                                                                                                           Hamilton
                                                                                                                                                                                                                                                                                             HamiltonIsland
                                                                                                                                                                                                                                                                                                       Island
                                                                                                                     Townsville                  Cook  Islands (Rarotonga)
                                                                                                                                                   (Rarotonga)
                                                                                                                                                     (Rarotonga)                                                                                                    Whitsunday
                                                                                                                                                                                                                                                                     Whitsunday Coast
                                                                                                                                                                                                                                                                                 Coast
                                                                                                                                                                                                                                                                         Whitsunday Townsville
                                                                                                                                                                                                                                                                                    Coast     Hamilton  Island Queenstown
                                                                                                                                                                                                                                                                                                                       OperatedDunedin
                                                                                                                                                                                                                                                                                                                      Operated by by
                                                                                                                                                                                                                                                                                                                         Operated  Jetstar Airways
                                                                                                                                                                                                                                                                                                                                      Jetstar Airways
                                                                                                                                                                                                                                                                                                                               by Jetstar Airways
                                                                                             Townsville                                                                                                                                                                                   Mackay
                                                                                                                                                                                                                                                                                            Mackay
                                                                                                                                                                                                                                                                                             Mackay                   Operated by by
                                                                                                                                                                                                                                                                                                                         Operated  Eastern  Australia
                                                                                                                                                                                                                                                                                                                                      Eastern  Australia
                                                                              Townsville                                            Cook Islands
                                                                                                                                             (Rarotonga)
                                                                                                                                                                                                                                                                 Whitsunday Coast            Hamilton Island                    Operated by Eastern Australia
                                                                                                                                                                                                                                                                                                                                 Operatedby
                                                                                                                                                                                                                                                                                                                               Operated       byJetstar
                                                                                                                                                                                                                                                                                                                                                 Jetstar Airways
                                                                                                                                                                                                                                                                                                                                                         Airways
                                                                                                                                                                                                                                                                                                                               Airlines
                                                                                                                                                                                                                                                                                                                                Airlines forfor
                                                                                                                                                                                                                                                                                                                                   Airlines
                                                                                                                                                                                                                                                                                                                                         for  Jetstar
                                                                                                                                                                                                                                                                                                                                                 Jetstar
                                                                                                                                                                                                                                                                                                                                             Jetstar  Airways
                                                                                                                                                                                                                                                                                                                                                         Airways
                                                                                                                                                                                                                                                                                                                                                     Airways
                                                                                                                                      (Rarotonga)
                                                                                                                                                                                                                                                                                             Mackay                              Operated by Eastern Australia
                                                                                                                                                                                                                                                                                                                               Operated by Eastern Australia
                                                                                                                                                                                                                                                                                                       Sunshine
                                                                                                                                                                                                                                                                                                         Sunshine
                                                                                                                                                                                                                                                                                                         SunshineCoast
                                                                                                                                                                                                                                                                                                                  Coast
                                                                                                                                                                                                                                                                                                                  Coast          Airlines for Jetstar Airways
                                                                                                                                                                                                                                         Ayers
                                                                                                                                                                                                                                           Ayers
                                                                                                                                                                                                                                               Rock
                                                                                                                                                                                                                                                 Rock
                                                                                                                                                                                                                                                Ayers Rock
                                                                                                                                                                                                                                                    (Uluru)
                                                                                                                                                                                                                                                       (Uluru)
                                                                                                                                                                                                                                                            (Uluru)                                                            Airlines for Jetstar Airways
                                                                                                          Brisbane Brisbane
                                                                                                        Brisbane                                                                                                                                                                                         Brisbane
                                                                                                                                                                                                                                                                                                       Brisbane
                                                                                                                                                                                                                                                                                                        Brisbane
                                                                                                        Brisbane
                                                                                                         Gold
                                                                                                           Gold Coast Gold Coast
                                                                                                              Coast                                                                                                              Ayers Rock (Uluru)
                                                                                                                                                                                                                                                                                                          Gold
                                                                                                                                                                                                                                                                                                        Gold
                                                                                                                                                                                                                                                                                                          Gold
                                                                                                                                                                                                                                                                                                      Sunshine Coast
                                                                                                                                                                                                                                                                                                             Coast
                                                                                                                                                                                                                                                                                                               Coast
                                                                                                                                                                                                                                                                                                               Coast
                                                                                        Brisbane Gold Coast                                                                                                                                                                                          Brisbane
                                                                                                                                                                                                                                                                                                        Ballina
                                                                                                                                                                                                                                                                                                      Ballina
                                                                                                                                                                                                                                                                                                        Ballina Byron
                                                                                                                                                                                                                                                                                                              Byron
                                                                                                                                                                                                                                                                                                                Byron
                                                   Perth                                 Gold Coast                                                                                                                                                                                                    Gold Coast
                            Perth
                              Perth                                                                                                                                                                                         Perth                                                                       Newcastle
                            Perth                                                                                                                                                                              Perth
                                                                                                                                                                                                                 Perth                                                                               Newcastle
                                                                                                                                                                                                                                                                                                      Newcastle
                                                                                                                             Sydney                                                                                                                                                                  Ballina
                                                                                                                                                                                                                                                                                                      Sydney Byron
                                                                                  Adelaide           Sydney
                                                                                                       Sydney                                                                                                                                                                                        Sydney
                                                                                                                                                                                                                                                                                                      Sydney
          Perth                                               Adelaide
                                                                Adelaide                             Sydney                               Auckland                                                                                                                Adelaide
                                                                                                                                                                                                                                                           Adelaide
                                                                                                                                                                                                                                                             Adelaide                                                                 Auckland
                                                              Adelaide                                                          Auckland
                                                                                                                                  Auckland
                                                                                                               Melbourne (Tullamarine)                                                               Perth                                                                                      Newcastle
                                                                                                                                                                                                                                                                                          Melbourne (Tullamarine)                     Auckland
                                                                                                                                                                                                                                                                                                                                       Auckland
                                                                                Sydney
                                                                                  Melbourne
                                                                                   Melbourne(Tullamarine)                      Auckland                                                                                                                      Melbourne (Avalon)     Melbourne
                                                                                                                                                                                                                                                                                     Melbourne(Tullamarine)
                                                                                                                                                                                                                                                                                                (Tullamarine)
                                               Adelaide
                                                                                                  (Tullamarine)
                                                                                  Melbourne (Tullamarine)                                                                                                                                               Melbourne
                                                                                                                                                                                                                                                         Melbourne(Avalon)
                                                                                                                                                                                                                                                                     (Avalon)
                                                                                                                                                                                                                                                                                           Sydney
                                                                                                           Auckland            Wellington                                                                                                           Adelaide
                                                                                                                  Wellington
                                                                                                                    Wellington                                                                                          Operated by Jetstar Airways                                                                                   Auckland
                                                                          Melbourne (Tullamarine)                Wellington
                                                                                                                            Christchurch                                                                                                                                         Melbourne (Tullamarine)
                                                                                                                                                                                                                                                                                Launceston                                        Wellington
                                                                                                                                                                                                           Operated by Flights
                                                                                                                                                                                                             Operated  Jetstar
                                                                                                                                                                                                                       by       Airways
                                                                                                                                                                                                                           Jetstar
                                                                                                                                                                                                                               are Airwaysby Jetstar
                                                                                                                                                                                                                                   operated
                                                                                                                                                                                                                                             Melbourne (Avalon) Launceston                                                      Christchurch
                                                                                                                                                                                                                                                                                                                                  Wellington
                                                                                                                                                                                                                                                                                                                                     Wellington
                                                                                                                         Christchurch
                                                                                                                          Christchurch
                                                                                                                    Queenstown                                                                                          Airways and commence 4 April,             Launceston                  Hobart
                                                                                                                        Christchurch                                                                      Flights areare
                                                                                                                                                                                                             Flights  operated
                                                                                                                                                                                                                          operated
                                                                                                                                                                                                                        subject toby Jetstar
                                                                                                                                                                                                                                     by Jetstar
                                                                                                                                                                                                                                   regulatory  approval                                                   Queenstown            Christchurch
                                                                                                                                                                                                                                                                                                                                  Christchurch
                                                                                                       Queenstown
                                                                                                         QueenstownWellington                                                                             Airways  andand
                                                                                                                                                                                                             Airways
                                                                                                                                                                                                             Operated   commence
                                                                                                                                                                                                                        by  commence
                                                                                                                                                                                                                           Jetstar    4 April,
                                                                                                                                                                                                                                         4 April,
                                                                                                                                                                                                                                    Airways                                                Hobart
                                                                                                                                                                                                                                                                                            Hobart
                                                                                                       Queenstown                                                                                         subject to
                                                                                                                                                                                                             subject
                                                                                                                                                                                                 Operated byFlights  regulatory
                                                                                                                                                                                                                     to
                                                                                                                                                                                                               Jetstar Airways    approval
                                                                                                                                                                                                                         regulatory  approval                                                           Queenstown
                                                                                                                                                                                                                                                                                                         Queenstown
                                                                                                                      Christchurch                                                                                   are operated by Jetstar Airways                 Launceston                                                   Wellington
                  See jetstar.com for our interactive route map                                                                                                                                              and commence
                                                                                                                                                                                                 Flights are operated         30 September
                                                                                                                                                                                                                        by Jetstar                                                                                              Christchurch
                                                                                        Queenstown                                                                                               Airways and commence 4 April,                                                           Hobart
            1
                Current as of December 2017                                                                                                                                                      subject to regulatory approval                                                                        Queenstown
                                                                                                                                                                                      7
Sales kit - Jetstar
Not included but available to purchase on selected flights         Not included and not available for purchase          Included




                                                                                         Economy                          Economy                 Economy               Business   Business Class
                                                                                          Starter                        Starter with            Starter with            Class       with Max
                                                                                                                         Plus bundle             Max bundle                           bundle



                                                     Seat
                                                     selection
                                                                                                                                                 Up-front and extra
                                                                                                                         Standard selection   legroom where available




                                                     Carry-on bag-
                                                     gage                                  7kg                              7kg                     7kg                 2x7kg 2x7kg
What we do



                                                    Checked
                                                    baggage1                                                             20kg                    30kg                   30kg        30kg
                                                    Food
              Fares and bundles at a glance




                                                    and drink
                                                                                                                          Meal or in-flight       Meal or in-flight
                                                                                                                             voucher2                voucher2



                                                    In-flight
                                                    entertainment
                                                    Available on 787
                                                    Dreamliner only




                                                    Comfort pack



                                                                                                                                                                                          Continued


                                                                                                                     8
Sales kit - Jetstar
Not included but available to purchase on selected flights           Not included and not available for purchase             Included



                                                                                                                                 5

                                                                                         Economy                         Economy                       Economy                            Business                 Business Class
                                                                                          Starter                       Starter with                  Starter with                         Class                     with Max
                                                                                                                        Plus bundle                   Max bundle                                                      bundle




                                                   No change
                                                   fees3




                                                   Refundable

                                                                                                                                                          Fee applies                                                   Fee applies




                                                   Frequent
                                                   flyer points                      Qantas Points can be          Earn loyalty points5 or a        Earn loyalty points5 or a                                     Earn loyalty points5 or a
                                                                                    earned on domestic NZ           Jetstar Flight Rewards           Jetstar Flight Rewards                                        Jetstar Flight Rewards
                                                                                           flights4                        Voucher6                         Voucher6                                                      Voucher6




                                                   Lounge access7




                           See more on Economy fares and bundles and Business Class fares and bundles at jetstar.com, including fare rules and fees and charges.

                      1
                          Additional checked baggage is available for purchase up to 40kg per passenger. Conditions apply.
                      2
                          Domestic New Zealand Q300 flights: a complimentary snack and drink will be only be provided for flights longer than 45 minutes. See more on in-flight vouchers at jetstar.com
                      3
                          Change fees apply to date and name changes. All changes are subject to Fare Difference at time of change.
                      4
                       Passengers travelling on a domestic Jetstar flight within New Zealand that connects to an international Jetstar flight will not earn Qantas Points or Status Credits unless they have purchased a Plus, Max or
                      Business Max bundle.
                      5
                          Qantas Points and Status Credits, Emirates Skywards Miles, JAL Mileage, or Lotusmiles Miles loyalty points for members of affiliated frequent flyer programs.
                      6
                        If your customer chooses to receive a Jetstar Flight Rewards Voucher, it will be issued within 7 days of the completion of each flight and emailed to the address on the passenger’s booking. Customers who do not
                      travel will not receive the voucher. Voucher will be issued in the currency of the booking and the amount varies by fare type and bundle. Voucher conditions apply.
                      7
                          Qantas Club or partner lounges where available.


                                                                                                                    9
Sales kit - Jetstar
Baggage                                                             Seats
                                                                    To pre-allocate from Jetstar’s wide range of seats, log onto Manage
                                                                    Booking at jetstar.com or edit the booking via the Jetstar Agent Hub.

   Carry-on
   Customers get 7kg of carry-on baggage included                                   Standard seat selection
   free in every Jetstar fare (or 2 x 7kg if flying
   Business Class).                                                                 Window, aisle or with friends and family – secure your
                                                                                    customer’s preferred seat at the time of booking.


   Checked                                                                          Up-front seating
   Add checked baggage from 15kg to 40kg to your
   customer’s booking to save on baggage charges                                    To get on and off the plane quickly, book your customer
   at the airport. Some fares and bundles include                                   in our up-front seats.
   checked baggage. No single bag or item can weigh
   more than 32kg.
                                                                                    Extra leg-room
                                                                                    Extra leg-room seats are located in the exit rows of our
   Oversized                                                                        aircraft. Passengers sitting here must meet specific
   An oversized item handing fee applies to any                                     requirements in order to assist in an emergency.
   bag or item longer than one metre. This includes
   surfboards, skis and golf bags. The fee doesn’t
   apply to mobility and assistive devices, medical
   equipment or infant items.


      See more on baggage at jetstar.com                                               See more on seats at jetstar.com
   Size and weight restrictions apply for all baggage types.                        Seating selection is subject to availability, not guaranteed, and a fee may apply.




                                                               10
Food and
drinks                                                                                                           In-flight entertainment
                                                                                                                 Movies, TV, games and music – there’s
                                                                                                                 something for everyone! In-flight entertainment
Our food and drinks menus offer a range of hot and cold light meals,                                             is only available on our 787 Dreamliner aircraft.
snacks and drinks.
                                                                                                                    See our entertainment guide and more on
Economy passengers can pre-purchase meals on selected flights, or                                                in-flight entertainment at jetstar.com
choose from the menu options on board. For passengers with a Plus or
Max bundle, food and drinks or an in-flight voucher, is included.1


Paying for food and drinks purchases on board:                                                                   Comfort pack
                                                                                                                 Your Business Class customers will arrive
                                                                                                                 refreshed with this touch-of-luxury comfort
                                                                      Jetstar Airways (JQ)                       pack.
                                                                      Domestic: Cash and credit card
                                                                      International: Credit card only
                                                                                                                 Packed in a handy reusable case, it includes:
                                                                      Jetstar Asia (3K)
                                                                      Domestic: Cash and credit card             inflatable neck support pillow, lip balm and
                                                                      International: Cash and credit card        hand cream, toothbrush and toothpaste,
                                                                      Jetstar Japan (GK)
                                     5.
                                                                      Domestic: Cash and credit card
                                                                                                                 earplugs, socks, eye mask, and a Jetstar pen.
                                6.
                                                                      International: Cash and credit card        Your customers will also receive a blanket, for
                                                     7.               Jetstar Pacific (BL)                       use for the duration of the flight.
                                                                      Domestic: Cash only
                                                                      International: Cash only
                                                    Vegetarian

                                                    Kid-friendly                                                    See more on our comfort pack at jetstar.com
                                                    Gluten-friendly




                                                                                                                 Individual items in comfort pack may vary between flights.



    See our latest menus and more on food and drinks at jetstar.com
1
 Domestic New Zealand Q300 flights: food and drinks will be only be available for flights longer than
45 minutes.
Food and drinks offered on board are subject to availability. Product range may differ between flights
depending on flight length and time of departure. We accept Visa, MasterCard and American Express
Credit Cards on all flights where credit card payment is available.


                                                                                                            11
Frequent flyer partners
     Jetstar has teamed up with Qantas Frequent Flyer,
     Emirates Skywards, JAL Mileage Bank and Lotusmiles
     to give your customers more choice when it comes to
     airline loyalty programs.
     Book a Plus, Max or Business Max bundle, select
     your customer’s loyalty program and enter their
     membership number.

       See more on frequent flyer partners at jetstar.com




     Airline partners
     Jetstar has over 50 codeshare and interline partners
     across the globe.
     As Jetstar is ticketless, all interline bookings must
     be ticketed on our airline partners’ ticket stock. Jetstar
     will honour the ticketed checked baggage allowance.
     Bags can be through-checked between connecting
     international flights. Passenger through check-in is
     available with selected partners (QF, EK, AA, LA, AY,
     UL) between connecting international flights. Both are
     subject to all flights being booked in one GDS PNR.




12
Making a connection
                                                                 Interline fare                             Baggage check                                    Baggage                             Combinable
                                                             Partner airline’s fare conditions                 through                                      allowance                             GDS fare
                                                            apply and dictate which Jetstar            International to International only.            Partner airline’s baggage          When combining a Jetstar GDS
                                                            Interline fare class is to be used:            Exception: DOM to INT only                 allowance included for all          fare with a partner airline’s GDS
                                                             • Economy – I, Z, Y, A, E, P or B;           supported by GK for JAL and                 ticketed Jetstar codeshare             fare then Jetstar’s terms &
                                                                    • Business – D only                   Qantas. All other connections                  and interline services.1          conditions apply to the Jetstar
                                                            For codeshare services, partner           require PAX to collect baggage and                                                             sector only.
                                                             airline’s class structure applies:             re-check for each flight.
                                                          I,Z,A,F,E,P,B & D for Business Class.
                      Connecting flight information




                                                             Excess baggage –                             Excess baggage –                            Boarding pass for                      787 flights longer
                                                                 Domestic                                   International                             connecting flights                       than 5 hours
                                                           Charged for the Jetstar operated                International to international        Only connecting Jetstar International    SIN-PER & SIN-DRW receive a $10
                                                                domestic sector only.                  connections: Carrier checking-in for       to Qantas International flights and             on-board credit.
                                                                                                      initial leg will charge excess baggage                  vice versa.
                                                          e.g. OOL-SYD (JQ operating)                                                                                                     All other services include a meal,
                                                                                                     for all connecting international sectors.
                                                          connecting to SYD-LAX (QF                                                                International to International on      snack before arrival, amenity kit,
                                                       operating): PAX will be charged by           e.g. MEL-SIN (JQ operating) connecting        Partner Airlines: AA, EK, AY, LA, UL.        1 hot and 1 cold beverage
                                                      JQ for OOL-SYD at OOL and charged             to SIN-HEL (AY operating): PAX will be                                                        (excluding alcohol).
                                                         by QF for SYD-LAX at SYD. (QF                 charged by JQ at MEL for excess
                                                      baggage allowance to be honoured).                   baggage from MEL-HEL.



                                                           See more on airline partners on the Jetstar Agent Hub
                                                      1
                                                          Jetstar does not honour status member baggage benefits for Qantas Frequent Flyer tiered members.



                                                                                                                       13
Checking in
               Customers can check into their Jetstar flight through:




                                  Online check-in
                                  Quick and easy online check-in (check your eligibility)




At the                            Kiosk check-in
                                  Kiosk check-in, for selected flights within Australia



airport
                                  and New Zealand



                                  Counter check-in
                                  At the airport check-in counter, where our friendly
                                  team will be happy to help



                                  Early check-in
                                  On selected Jetstar Asia (3K) flights: kiosk check-
                                  in (check your eligibility), Hong Kong in-town
                                  check-in, Straight to Gate or Singapore airport
                                  early check-in


                                    See more on checking in at jetstar.com




          14
Check it out
            Counter and bag drop opens before departure                  Counter and bag drop closes before departure




Domestic flights from domestic terminals                                                         International flights*

                                                    2                       30                                                                                      3                        60
Jetstar (JQ), Jetstar Japan (GK)
& Jetstar Pacific (BL) exc.                                                                                                                                             hrs                           mins
Q300 NZ domestic
                                                           hrs                    mins
                                                                                                 Jetstar (JQ) on Boeing 787 aircraft



Jetstar (JQ) Q300 NZ domestic
                                                  90    mins                30    mins           Jetstar (JQ) and Jetstar Japan (GK)
                                                                                                 on A320 and A321 aircraft
                                                                                                                                                                    3   hrs                  45       mins



                                                                                                 Jetstar Asia (3K) and Jetstar Pacific (BL)
                                                                                                                                                                    2   hrs                  45       mins

Domestic flights                         from international terminals*



Jetstar (JQ) on Boeing 787 aircraft
                                                       3   hrs              60    mins

                                                                                                     See more on checking in at jetstar.com

Jetstar (JQ) on A320 and A321 aircraft
                                                       3   hrs              45    mins            *Passengers should note identification requirements and limits of liquids, aerosols and gels in carry-on
                                                                                                  baggage.




                                                                                            15
Lounges                                                                            Schedule
   Lounge access1 is available for Economy Starter Max
   passengers departing on international flights with a JQ,
   3K, GK, BL or QF code, where available.
                                                                                   changes
   Business Max passengers departing on international
                                                                                   If things don’t go to schedule
   flights with a JQ, 3K or QF code receive access to partner                      For schedule changes or flight cancellations made before the
   lounges and Qantas Club lounge, where available.                                day of departure, which delays travel by more than 30 minutes,
                                                                                   Jetstar will communicate the changes to passengers via SMS,
                                                                                   email, or phone.
   Access is available from when check-in opens up until
   the flight starts boarding.
   Lounge access is not available upon arrival at a                                Keep them in the loop
   destination, or when there is a connecting flight that                          Remember to always provide your customer’s mobile phone
   does not include a Max bundle.2                                                 number so Jetstar can make urgent contact with the passenger
                                                                                   in the event of disruption.
   Qantas Club members whose next onward flight that
   day is a Jetstar operated flight with a JQ or 3K flight
   number will gain complimentary access to the Qantas
   Club, where available. Access is not available to Qantas
   partner airline lounges or associated lounges.




         See more on lounges at jetstar.com                                          See more schedule change and disruption processes on the
   1
       Lounge access and facilities are subject to availability.                     Jetstar Agent Hub
   2
    Business Class passengers who haven’t purchased a Max bundle will not
   receive lounge access, unless the lounge is a Qantas Club lounge and the
   passenger is a Qantas Club member.



                                                                              16
Going with
      a group                                                           Stress-free payment
                                                                        Pay a deposit and pay the final balance later.1



                                                                        Unlimited changes
                                                                        Not sure exactly who’s coming? Make unlimited
                                                                        name changes at no additional cost, up until 24
                                                                        hours before departure.



                                                                        Fees
                                                                        Waived Booking and Service fees.



                                                                        Baggage allowance
                                                                        Checked baggage allowance per person included,
                                                                        plus carry-on baggage as per our carry-on baggage
                                                                        limits.2 Baggage allowance can be shared among
                                                                        the group – handy for teams with sports gear.


                                                                          See more on group bookings and get a group
                                                                        quote in minutes at jetstar.com
                                                                        1
                                                                         The exact date your deposit and balance will be due will depend on
                                                                        the country you make your booking from. Details will be in our email
                                                                        response to your booking query.
Are your customers planning travel for a school or sports group,
                                                                        2
                                                                         Checked baggage allowance will depend on the country you make your
 wedding party or conference? Our group fares for 10 or more            booking from. Details will be in our email response to your booking query.
          passengers offer more flexibility and extras.




                                                                   17
Flying with
        the family                                                              Pregnancy
                                                                                If your customer is in the third trimester of their
                                                                                pregnancy, they will need to carry documentation
                                                                                from a doctor stating it’s safe for them to fly.
                                                                                   See more on pregnancy and flying with Jetstar at
                                                                                jetstar.com



                                                                                Children travelling alone
                                                                                While we love kids, we don’t have the systems,
                                                                                staff or facilities required to take responsibility for
                                                                                unaccompanied children.
                                                                                  See more on children travelling alone at jetstar.com



                                                                                Baggage
                                                                                When travelling with infants (under 2 years) or small
                                                                                children, customers are welcome to bring a pram,
                                                                                stroller, portable cot, and highchair as checked
                                                                                baggage, for free, regardless of fare and in addition
                                                                                to any checked-baggage allowance. Infants not
                                                                                occupying a seat don’t have a carry-on baggage or
                                                                                checked-baggage allowance.
We know travelling with the family can get complicated. Lots of families
 fly with Jetstar and we’re always happy to help make their trip easier.
Help families get organised ahead of their flights by adding extras such
     as checked baggage, kids’ meals and in-flight entertainment.




                                                                           18
Seating                                                                     Food and drinks
To keep the family close, seat selection must                               We don’t carry any baby food on our flights, so
be purchased (if not included in a bundle)                                  customers will need to bring any food for their
for passengers to be seated together. If your                               infant with them. The food will count towards
customers choose not to select their seats, they                            a passenger’s carry-on baggage allowance. Our
will be randomly assigned at check-in, at no                                planes aren’t fitted with fridges so unfortunately
additional cost. We do our best to seat families                            we’re unable to store any perishable food.
together when we allocate seating, but can’t offer
                                                                            Customers are welcome to breastfeed their infant
any guarantees.
                                                                            whenever they need to.
Infants do not require an allocated seat if
                                                                            We encourage customers to bring any bottles of
customers are happy to nurse them on their lap. A
                                                                            milk or formula with them, as we only have small
small fee applies on some flights. Customers can
                                                                            UHT milk sachets on board. Our cabin crew are
also purchase a seat for their infant or bring a car
                                                                            happy to help heat up baby bottles when time
seat on board for them to sit in, so long as the car
                                                                            permits. Please advise customers that heating a
seat meets strict requirements. Passengers must
                                                                            bottle may take time, as our planes are not fitted
contact us by phone to add a car seat to their
                                                                            with microwave ovens, and we’re unable to heat
booking, as a limited number can be fitted on
                                                                            bottles during food and drinks service.
each flight.1
                                                                            For older children, we have a range of drinks and
Customers flying internationally on a Boeing 787
                                                                            snacks available. For ease, your customers can
can request a bassinet. See more at jetstar.com
                                                                            pre-purchase meals.
If your customer plans to nurse an infant on their
                                                                              See more on family travel at jetstar.com
lap, they are not able to travel in an exit row.
Any passengers less than 15 years old also cannot
travel in an exit row.

    See more on family travel at jetstar.com
1
 For domestic flights within New Zealand on Q300 aircraft, car seats
can’t be brought on board, but they can be checked in at no charge.




                                                                       19
Chat to us
           Australia
    Live chat on trade support page
             1300 042 394t
         6:00am – 8:30pm AEST



       New Zealand
    Live chat on trade support page
              0800 284 510
         8:00am – 10:30pm NZT

Register as an agent at jetstar.com/agents




                                             20
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