Sales kit - Jetstar

Sales kit - Jetstar
Sales kit
    Sales kit

Sales kit - Jetstar
3   Who are we?                                            Welcome,
           4   Why choose Jetstar?                    This sales kit is your handy go-to guide when
                                                      booking a Jetstar flight. Find the information
           5   Why your customers will love us
                                                      you need on tickets, booking and the in-flight
           6   Meet our fleet                                 experience at your fingertips.
           7   Where we fly
                                                     If there’s something you can’t find in this guide,
           8   What we do                              simply refer to, the Jetstar Agent
               8    Fares and bundles                 Hub or contact one of our friendly travel agent
               10   Baggage                             support staff on 1300 042 394 (Australia) or
               10   Seats
                                                                 0800 284 510 (New Zealand).
               11   Food and drinks
               11   In-flight entertainment
               11   Comfort pack
               12   Frequent flyer partners
               12   Airline partners
               13   Making a connection

           14 At the airport
               14   Checking in
               16   Lounges
               16   Schedule changes

           17 Going with a group
           18 Flying with the family
               18   Pregnancy
               18   Children travelling alone
               18   Baggage
               19   Seating
               19   Food and drinks

           20 Talk to us

Sales kit - Jetstar
Who are we?
    The Jetstar Group
    Our mission is to offer low fares to enable more people to fly
    to more places, more often. Since we launched in Australia
    in 2004, we’ve carried more than 140 million passengers to
    destinations across the Jetstar network.
    We are proud to have established one of the Asia Pacific’s
    largest low fares networks by revenue. Jetstar-branded
    carriers operate more than 4,000 flights a week to 80

    The Jetstar Group includes:
    •   Jetstar Airways in Australia and New Zealand
        (wholly owned by the Qantas Group)
    •   Jetstar Asia Airways, based in Singapore
    •   Jetstar Pacific Airlines, based in Vietnam
    •   Jetstar Japan, based in Japan
    The Jetstar Group is an important part of the Qantas Group’s
    two-brand strategy, operating to benefit the leisure and
    value-based market.

Sales kit - Jetstar
Why choose
As a registered agent of Jetstar, you’ll get access to our highly competitive
low fares and award winning service through your preferred booking
channels, including the Jetstar Agent Hub.
Our range of fare products lets you create the perfect itinerary for your
customers - whether they just need the basics or full flexibility. With the
ability to book mixed itineraries, you’ve always got choice and flexibility.
As a registered agent of Jetstar, you will enjoy:

                 Bookings made easy
                 We want to make your reservation process as simple as possible, so the
                 choice is yours – book Jetstar flights and products via the Jetstar Agent
                 Hub, GDS or your preferred booking system.

                 Remunerable gross fares
                 Book remunerable gross fares via the Agent Hub or booking systems
                 connected to Jetstar via API (select markets only). See more on
                 Remuneration at the Travel Agent Information Centre at Jetstar Agent
                 Hub or register with our live chat team on the Trade Support page

                 BSP settlement
   BSP           BSP settlement fir IATA agents via all travel agent booking channels is
                 available in select markets. See more on BSP settlement at the Travel
                 Agent Information Centre or contact our Trade Support live chat team on
                 the Trade Support page

                 Dedicated travel agent support
                 A team of highly skilled and dedicated travel agent support staff are
                 available on live chat. See contact details at Travel Agent Information

  To register as an agent, visit

Sales kit - Jetstar

Why your customers
                                                                                                                                                                                    the BEST

will love us
                                                                                                                                                                                   in 2011,  2012,
                                                                                                                                                                                     2013, and 2016

At Jetstar, we pride ourselves on our award-winning products                                                  •   Pre-purchase food, drink and entertainment, and sit back to enjoy our
and service. We strive to create a better experience for our                                                      award-winning on-board service
passengers from the moment they choose to book with us.
                                                                                                              •   Receive SMS notifications in the event of a delay of more than 30
With Jetstar, your customers can:                                                                                 minutes or cancellation before check-in
•    Check-in online (for domestic and selected international) or via                                         •   Access to Qantas Club Lounges where available (Qantas Club members
     airport kiosks to avoid airport queues (domestic only)                                                       and Business Max passengers only) to enjoy complimentary food and
                                                                                                                  drink, and to relax in a quiet place
•    Purchase extra leg room or upfront seating for added comfort
     and quick boarding                                                                                       •   Earn Qantas Points1 on eligible fares

AT                                               WE                                                           ON OUR
JETSTAR                                          OURSELVES                                                    WINNING                                         PRODUCTS                                SERVICES

Qantas Points can be earned on eligible fare types on Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK). You must be a member of the Qantas Frequent Flyer Program to earn Qantas

Points. A joining fee may apply. The earning of Qantas Points is subject to the Terms and Conditions of the Qantas Frequent Flyer Program

Sales kit - Jetstar
                                                                                                                               Enjoy a more advanced
                                                                                                                              inflight experience on the
                                                                                                                                 787 Dreamliner with:
                                                                                                      787-8                                                     AIRBUS          AIRBUS          DASH 8
                 Get to know us a little better by learning about the impressive fleet servicing
                                                                                                    Jetstar’s international
                                                                                                    long-haul services are
                                                                                                     operated by a fleet of
                                                                                                                                  WINDOWS                        A321          A320-200          Q300
                                                                                                     Boeing 787-8 aircraft

                                                                                                                              Great views from each seat

Meet our fleet

                                                                                                                                                                  SEATING         SEATING         SEATING
                                                                                                                                                               CONFIGURATION   CONFIGURATION   CONFIGURATION
                                                                                                    2-3-2 business
                                                                                                                              Leather seats for ultimate
                                                                                                                               comfort for the duration
                                                                                                                                    of the flight                 3-3             3-3              2-2
                                                                                                    3-3-3 economy
                                                                                                                                CLEANER AIR
                                                                                                                                                                NUMBER OF
                                                                                                                                                                                NUMBER OF
                                                                                                                                                                                                NUMBER OF
                 our long- and short-haul flights

                                                                                                     NUMBER OF
                                                                                                     PASSENGERS                                                220              180               50
                                                                                                                                 Fresh air is passed
                                                                                                                                through two filters to             economy         economy            economy
                                                                                                                                    breathe easy

                                                                                                   21 business, 314 economy      LESS CABIN                      NUMBER IN       NUMBER IN       NUMBER IN
                                                                                                                                   NOISE                           FLEET           FLEET           FLEET

                                                                                                                                                                  x8            x98                 x5
                                                                                                      NUMBER IN

                                                                                                     Jetstar Airways (JQ)
                                                                                                                              A quiet cabin means more
                                                                                                                               relaxation time in peace
                                                                                                                                                                                                Operated by Eastern
                                                                                                                                                                                                Australia Airlines for
                                                                                                                                                                                                Jetstar Airways (JQ)

Sales kit - Jetstar
Route maps I WHERE WE FLY                                                                                                                                                                                                                                     Route maps I WHERE WE FLY

           Where we fly
     Route maps    mapsWE
                I WHERE I WHERE
                           FLY WE FLY                             1                                                                                                                                                                                                               Routemaps
                                                                                                                                                                                                                                                                                 Route  mapsI IWHERE
                                                                                                                                                                                                                                                                                               WHERE WE
                                                                                                                                                                                                                                                                                                      WE FLY
                    Route maps I WHERE WE FLY                                                                                                                                                                                                                                        Route maps I WHERE WE FLY

                                                                        INTERNATIONAL                                                                                                         DOMESTIC VIETNAM                                                            DOMESTIC JAPAN
                                                                   INTERNATIONAL                                                                                                                  DOMESTIC
                                                                                                                                                                                               DOMESTIC      VIETNAM
                                                                                                                                                                                                         VIETNAM                                                              DOMESTICJAPAN
                                                                                                                                                                                                                                                                             DOMESTIC    JAPAN
                                                                                                                                  Operated by Jetstar Airways
                                                                              INTERNATIONAL                                                                                                           DOMESTIC VIETNAM
                                                                                                                                                                                                      Hanoi                                                                       DOMESTIC JAPAN
                                                                                                                                           Operated by Jetstar Airways
                                                                                                                               Operated   bybyJetstar
                                                                                                                                                        Asia                                                Hanoi
                                                                                                                                                                                                       Hanoi       Hai Phong                                                                            Sapporo
                                                                                                                                           Operated by Jetstar Asia
                                                                                                                               Operated   Operated    by Jetstar Airways                                                     Hai Phong                                                                        Sapporo
                                                                                                               Operated by Jetstar AirwaysbybyJetstar
                                                                                                                                  Operated      FlightsAsia
                                                                                                                                               Jetstar  Pacific
                                                                                                                                                        are operated                                         Tha nh Hoa
                                                                                                                                                                                                            Hanoi      Hai Phong                                                                                  Sapporo
                                                                                                                                           Operated    by Jetstar
                                                                                                                                                by Jetstar        Pacific
                                                                                                                                                            Asia and                                                   Tha  nh Hoa
                                                                                                               Operated by Jetstar Asia
                                                                                                                                                         Jetstar Asia
                                                                                                                                               commence 6 September,                                         V inh          Hai Phong                                                                             Sapporo
                                                                                                                                                                                                                  Tha nh Hoa
                                                                                                                                            Operated       regulatory
                                                                                                                                                                  Japan                                                V inh
                                                                                                                                           Operated by Jetstar Pacific
                                                                                                                                               approval                                                            inhTha
                                                                                                                                                                                                                 VDong     nh Hoa
                                                                                                               Operated by Jetstar Pacific by Jetstar Japan
                                                                                                                               Operated                                                                                  Hoi
                                                                                                                                           Operated by Jetstar Japan                                                    inhDong Hoi
                                                                                    Tokyo (Narita)             Operated by Jetstar Japan
                                                                                                                                                                                                                Dong HoiHue
                              Zhengzhou                                                    Tokyo (Narita)
                                                                               Nagoya (Chubu)                                                                                                                       Da Nang
                                                                           Osaka       Nagoya                                                                                                                       Hue Hoi
                                     Shanghai (Pudong)                             (Kansai)
                                                                                         (Narita)(Chubu)                                                                                                              Chu Lai
                                                                                                                                                                                                                            Da Nang
                     Zhengzhou                                                   Osaka    Tokyo                                                                                                                        Hue
                                           Shanghai (Pudong)                Nagoya         (Kansai) (Narita)
                                                                                     (Chubu)                                                                                                                                  Chu Lai
                                                                                                                                                                                                                        Da Nang                                                Tokyo (Narita)
                                     Zhengzhou                                                                                                                                                                        Quy Pleiku
                            Shanghai (Pudong)             Okinawa       Osaka (Kansai)Nagoya (Chubu)                                                                                                                     ChuDa Lai
                                                                                                                                                                                                                                Nang               Matsuyama             Nagoya (Chubu) Tokyo (Narita)
                                                           TaipeiOkinawa        Osaka (Kansai)                                                                                                                        Pleiku
                                                                                                                                                                                                                       Tuy Hoa Quy   Nhon                            Osaka (Kansai)
                                            Shantou (Pudong)                                                                                                                                                                  Chu Lai         Fukuoka     Matsuyama            NagoyaTokyo
                                                                                                                                                                                                                                                                                         (Chubu) (Narita)
                               Guangzhou                                                                                                                                                                                  Quy
                                                                                                                                                                                                                          PleikuNhon                           Takamatsu Osaka (Kansai)
                                                    Okinawa Taipei
                                                    Shantou                                                                                                                                                         Buon Ma   Thuot
                                                                                                                                                                                                                                    Nhon    Kumamoto     Oita
                                                                                                                                                                                                                                                        Matsuyama             Nagoya Tokyo
                                                                                                                                                                                                                                                                       Takamatsu        (Chubu) (Narita)
                         Hanoi         Guangzhou
                                      Shantou           Kong Okinawa
                                                 Hong                                                                                Hawaii (Honolulu)                                                                  Nha Buon
                                                                                                                                                                                                                           Tuy  Hoa
                                                                                                                                                                                                                             Trang Ma Thuot
                                                                                                                                                                                                                                            Kagoshima           Oita
                                                                                                                                                                                                                                                         Matsuyama        Osaka
                                                                                                                                                                                                                                                                              Nagoya    (Chubu)
                                           Haikou                Taipei                                                                                                                                                        Tuy  Hoa           Fukuoka                  Osaka (Kansai)
                      Guangzhou  Hanoi Sanya Shantou    Hong Kong                                                                         Hawaii (Honolulu)                                                            Buon Ma
                                                                                                                                                                                                                    Da Lat         Thuot
                                                                                                                                                                                                                                 Nha  Trang             Miyazaki
                                      GuangzhouHaikou                                                                                                                                                                      Buon   Ma Thuot        Kagoshima
                                                                                                                                                                                                                                                Kumamoto      Oita    Takamatsu
                                                                                                                                                                                                Phu Quoc                                                       Miyazaki
        Yangon  Hanoi Da Nang             Hong Kong                                                                                                                                                                         Da  Lat               Kumamoto     Oita
                                                                                                                                  Hawaii (Honolulu)                                                   Phu Quoc Ho Chi MinhNhaCity
                                                  Clark                                                                                                                                                                           Trang         Kagoshima
              Yangon Siem
             Bangkok           HanoiHaikou
                                      Nang              Hong   Kong
                                                          Manila                                                                        Hawaii (Honolulu)                                                                       Nha Trang         Kagoshima   Miyazaki
                                    Phnom   PenhHaikou
                                    Siem Reap
                                                          Clark                                                                                                                                                      HoDaChi
                                                                                                                                                                                                                           LatMinh City                        Miyazaki
                 Da Bangkok
                     Nang                        Sanya           Manila                                                                                                                          Phu Quoc                  Da Lat
              Yangon             Da NangPhnom
            PhuketSiem Reap Ho Chi Minh
                                           Clark Penh
                                                                                                                                                                                                      Phu Quoc   Ho Chi Minh City Ho Chi Minh City
     Bangkok                        Siem Reap       Manila                                                                                                                                                                                                    Okinawa
                   PhuketPhnom Penh
              Penang                         Ho Chi Minh City    Manila
      134                Hat Yai          Phnom Penh                                                                                                                           Operated by Jetstar Pacific
                                                                                                                                                                                                                                                                    Okinawa                   Operated by Jetstar Japan
             MedanPenang       Kuala Lumpur
                              Ho    Chi   Minh    City                                                                                                                                  Operated by Jetstar Pacific                                                                                      Operated by Jetstar Japan
    Phuket 134 Phuket                  KualaHo    Chi Minh City                                                                                                                                                                                                                                                                     135
                       Hat Yai Singapore
        Hat Yai
            PekanbaruMedan                                                                                                                                                                                                                                         Okinawa
      Penang         Penang              Singapore                                                                                                                              Operated by JetstarJetstar
                                                                                                                                                                                      Operated      PacificPacific                                                                                      Operated by
                                                                                                                                                                                                                                                                                                      Operated by Jetstar
                                                                                                                                                                                                                                                                                                               by Jetstar  Japan
                                                                                                                                                                                                                                                                                                                  Jetstar Japan
                                                                                                                                                                                                                                                                                                                          Japan      135
                    Pekanbaru                                                                                                                                                         Operated by
     Medan134 Palembang                                                                                                                                                                                                                                                                                                             135
                                                                                                                                                                                                by Jetstar Pacific                                                                                     Operated
                      Kuala Lumpur
                    Medan             Kuala Lumpur                                                                                                                                                                                 AUSTRALIA & NEW ZEALAND
                                                                                                                                                                                                                                        AUSTRALIA & NEW ZEALAND                                       Auckland
    Pekanbaru Pekanbaru   Singapore
                         Jakarta        Singapore
                                  Surabaya                                                                                                                                                                                                                                                                   Auckland
                                 Jakarta                                                                                                                                                                                Darwin                                                      New Plymouth          Napier
        Palembang Palembang Surabaya      Bali (Denpasar)                                                                                                                                                                             AUSTRALIA & NEW
                                                                                                                                                                                                                                        AUSTRALIA     ZEALAND
                                                                                                                                                                                                                                                  & NEW ZEALAND                          Nelson      Palmerston
                                                                                                                                                                                                                                  Darwin                                                    New Plymouth
                                                                                                                                                                                                                                                                                                     North AucklandNapier
                Jakarta        Jakarta           Bali (Denpasar) Darwin                                                                                                                                                                                                                             Wellington Palmerston
                                                                        Darwin                                                                                                                                                                                                                                  North
                         Surabaya Surabaya                                                                                                                                                                                                    Cairns                                        NewChristchurch
                                                                                                                                                                                                                                                                                           New  Plymouth
                                                                                                                                                                                                                                                                                                 Plymouth Wellington
                                                Bali (Denpasar)
                                   Bali (Denpasar)                            Cairns                                                           Fiji (Nadi)                                                                                       Townsville
                                                                                                                                                                                                                                                                                 Queenstown Dunedin            Palmerston
                                                                                                                                                                                                                                                                                                 Nelson Christchurch
                                                                                                                                                                                                                                                                                                Nelson        Palmerston
                                                             Darwin Darwin                                                                             Fiji (Nadi)                                                                                   Hamilton  Island                    Queenstown Dunedin Wellington
                                                                                     Cairns                                                 Cook Islands                                                                       Whitsunday Coast         Townsville              Operated by Jetstar Airways Wellington
                                                                                                                                              (Rarotonga)                                                                                            Mackay
                                                                                                                                                                                                                                                     Cairns Hamilton Island                            Christchurch
                                                                                                                                                   Cook Islands                                                                                    Cairns
                                                                                                                                                                                                                                      Whitsunday Coast                          Operated by    EasternChristchurch
                                                                                                                                                                                                                                                                                            Operated   Australia
                                                                                                                                                                                                                                                                                                       by Jetstar Airways
                                                                                                                                                       Fiji (Nadi)                                                                                                              Queenstown
                                                                                                                                                                                                                                                                                Airlines             Dunedin
                                                                                                                                                                                                                                                                                         for JetstarDunedin
                                                                         Cairns     Cairns                                                    Fiji (Nadi)
                                                                                                                                                    (Rarotonga)                                                                                        Townsville
                                                                                                                                                                                                                                                     Townsville                             Operated by Eastern Australia
                                                                                                                                                                                                                                                                       Island               Airlines for
                                                                                                                                           Cook IslandsIslands
                                                                                                                                                  Cook                                                      Ayers Rock (Uluru)        Whitsunday
                                                                                                                                                                                                                                   Whitsunday    Coast
                                                                                                                                                                                                                                              Coast        Hamilton
                                                                                                                                                                                                                                                            Sunshine  Coast                Operated              Airways
                                                                                                                                                                                                                                                                                          Operated by Jetstar Airways
                                                                                                                                            (Rarotonga)                                                                                                     Mackay
                                                                                                                                                                                                                                                            Brisbane                       Operated by Eastern Australia
                                                                                                                                                                                                                                                          Mackay    Sunshine Coast
                                                                                                     Brisbane                                                                                                      Ayers Rock (Uluru)                        Gold Coast
                                                                                                                                                                                                                                                                                          Operated by Eastern Australia
                                                                                                                                                                                                                                                                                           Airlines for Jetstar Airways
                                                                                                      Gold Coast                                                                                                                                                    Brisbane              Airlines for Jetstar Airways
                                                                                                           Brisbane                                                                                                                                                       Gold Coast
                                                                                                                                                                                                                                                                 Ballina Byron
                                                                                                                                                                                                                                                                         Sunshine Coast
                                                                                                                 Gold Coast                                                                                       Ayers Rock (Uluru)                                   Sunshine Coast
                                                                                                                                                                                                              Ayers Rock (Uluru)                                       Brisbane
                                                                                                                                                                                                                                                                       Ballina Byron
                           Perth                                                                       Brisbane                                                                  Perth                                                                         NewcastleGold Coast
                                                                                              BrisbaneGold Coast                                                                                                                                                        Gold Coast
                                   Perth                                                      Sydney                                                                                       Perth                                                        SydneyNewcastle
                                                                                               Gold Coast                                                                                                                                                           Ballina Byron
                                                              Adelaide                                                                                                                                                   Adelaide                                 Ballina Byron
                                                                                                     Sydney           Auckland                                                                                                                                   Sydney                     Auckland
                                   Perth                              Adelaide                                                                                                          Perth                                   Adelaide        Melbourne (Tullamarine)
                   Perth                                                                Melbourne (Tullamarine)              Auckland                                              Perth                                 Melbourne (Avalon)                     Newcastle                         Auckland
                                                                                                    Sydney                                                                                                                                           Melbourne   Sydney
                                                                      Adelaide              Melbourne
                                                                                            Sydney (Tullamarine) Wellington                                                                                                     Melbourne (Avalon)
                                                                                                                                                                                                                                Adelaide                      Sydney
                                                         Adelaide                                                           Auckland                                                                                         Adelaide                                                                Auckland
                                                                                                                    Auckland                                                                                                          Launceston       Melbourne (Tullamarine)             Wellington
                                                                                            Melbourne (Tullamarine)Christchurch
                                                                                                                             Wellington                                                                                         Melbourne (Avalon) Melbourne (Tullamarine)              Christchurch
                                                                                    Melbourne (Tullamarine)
                                                                                              Queenstown                               Christchurch
                                                                                                                                                                               Operated by Jetstar Airways
                                                                                                                                                                                                                             Melbourne (Avalon)Launceston
                                                                                                                                                                                                                                                     Hobart                                        Wellington
                                                                                                                                                                               Operated by Jetstar Asia                                                          Queenstown                     Christchurch
                                                                                                                                          Wellington                                    Operated by Jetstar Airways
                                                                                                               Queenstown                                                                                                                     Launceston                                           Wellington
                                                                                                                                      Christchurch                                      OperatedbybyJetstar
                                                                                                                                                                                       Operated       JetstarAirways
                                                                                                                                                                                                              Asia                                                     Queenstown
                                                                                                                                                                                       Operated                                            Launceston                                           Christchurch
                                                                                                                                                                                               areby Jetstar by
                                                                                                                                                                                       Flights     operated     Jetstar Airways                              Hobart
                 See for our interactive route map                                                                                                                         Operated
                                                                                                                                                                                 Operated        by Jetstar
                                                                                                                                                                                          by Jetstar        Asia
                                                                                                                                                                                                      30 September
                                                                                                                                                                                                     Airways                                                              Queenstown           Christchurch
                                                                                                 Queenstown                                                                                                                                                Hobart
                                                                                                                                                                                 Operated by Jetstar Asia                                                               Queenstown
               Current as of August 2016
Sales kit - Jetstar
FlexiBiz bundle
    Change is good, now it’s easy

                Catch an earlier or                                    10kg carry-on
                later flight on the                                    baggage
                same day*

                                                                       Select an upfront or
                No change fees for                                     standard seat*
                date, time and name

                Cancel your flight and
                get a credit voucher ~

                   Add a FlexiBiz bundle to your next flight
                Terms and conditions apply. * Subject to availability. ** Fare difference may
                apply. ~ Refund of full amount in Jetstar Flight Vouchers. Conditions apply.

Sales kit - Jetstar
Not included but available to purchase on selected flights       Not included and not available for purchase        Included

                                                                                 Economy                   Economy                      Economy                     Economy               Business   Business Class
                                                                                  Starter                 Starter with                 Starter with                Starter with            Class       with Max
                                                                                                          Plus bundle                    FlexiBiz                  Max bundle                           bundle

                                                                                                                                     Standard selection or         Up-front and extra
                                                                                                         Standard selection        upfront where availableup    legroom where available

                                                  baggage                          7kg                      7kg                        10kg                           7kg                 2x7kg 2x7kg
What we do

                                                                                                                                       Combined weight

                                                  baggage1                                               20kg                                                      30kg                   30kg        30kg
              Fares and bundles at a glance

                                                  and drink
                                                                                                          Meal or in-flight        Meal or in-flight voucher2       Meal or in-flight
                                                                                                             voucher2                on selected flights               voucher2

                                                  Available on 787
                                                  Dreamliner only

                                                 Comfort pack


Sales kit - Jetstar
Not included but available to purchase on selected flights           Not included and not available for purchase             Included


                                                                                  Economy                     Economy                        Economy                        Economy                  Business             Business Class
                                                                                   Starter                   Starter with                   Starter with                   Starter with               Class                 with Max
                                                                                                             Plus bundle                      FlexiBiz                     Max bundle                                        bundle

                                                No change

                                                                                                                                                Issued as
                                                                                                                                                                              Fee applies                                       Fee applies
                                                                                                                                             credit voucher

                                                flyer points                   Qantas Points can be       Earn loyalty points5 or a     Qantas Points can be earned on   Earn loyalty points5 or a                        Earn loyalty points5 or a
                                                                              earned on domestic NZ        Jetstar Flight Rewards            NZ domestic flights5         Jetstar Flight Rewards                           Jetstar Flight Rewards
                                                                                     flights4                     Voucher6                                                       Voucher6                                         Voucher6


                           See more on Economy fares and bundles and Business Class fares and bundles at, including fare rules and fees and charges.

                          Additional checked baggage is available for purchase up to 40kg per passenger. Conditions apply.
                          Domestic New Zealand Q300 flights: a complimentary snack and drink will be only be provided for flights longer than 45 minutes. See more on in-flight vouchers at
                          Change fees apply to date and name changes. All changes are subject to Fare Difference at time of change.
                       Passengers travelling on a domestic Jetstar flight within New Zealand that connects to an international Jetstar flight will not earn Qantas Points or Status Credits unless they have purchased a Plus, Max or
                      Business Max bundle.
                          Qantas Points and Status Credits, Emirates Skywards Miles, JAL Mileage, or Lotusmiles Miles loyalty points for members of affiliated frequent flyer programs.
                        If your customer chooses to receive a Jetstar Flight Rewards Voucher, it will be issued within 7 days of the completion of each flight and emailed to the address on the passenger’s booking. Customers who do not
                      travel will not receive the voucher. Voucher will be issued in the currency of the booking and the amount varies by fare type and bundle. Voucher conditions apply.
                          Qantas Club or partner lounges where available.

Baggage                                                             Seats
                                                                    To pre-allocate from Jetstar’s wide range of seats, log onto Manage
                                                                    Booking at or edit the booking via the Jetstar Agent Hub.

   Customers get 7kg of carry-on baggage included                                   Standard seat selection
   free in every Jetstar fare (or 2 x 7kg if flying
   Business Class).                                                                 Window, aisle or with friends and family – secure your
                                                                                    customer’s preferred seat at the time of booking.

   Checked                                                                          Up-front seating
   Add checked baggage from 15kg to 40kg to your
   customer’s booking to save on baggage charges                                    To get on and off the plane quickly, book your customer
   at the airport. Some fares and bundles include                                   in our up-front seats.
   checked baggage. No single bag or item can weigh
   more than 32kg.
                                                                                    Extra leg-room
                                                                                    Extra leg-room seats are located in the exit rows of our
   Oversized                                                                        aircraft. Passengers sitting here must meet specific
   An oversized item handing fee applies to any                                     requirements in order to assist in an emergency.
   bag or item longer than one metre. This includes
   surfboards, skis and golf bags. The fee doesn’t
   apply to mobility and assistive devices, medical
   equipment or infant items.

      See more on baggage at                                               See more on seats at
   Size and weight restrictions apply for all baggage types.                        Seating selection is subject to availability, not guaranteed, and a fee may apply.

In-flight entertainment
                                                                                                                       Movies, TV, games and music – there’s
                                                                                                                       something for everyone! In-flight entertainment
Our food and drinks menus offer a range of hot and cold light meals,                                                   is only available on our 787 Dreamliner aircraft.
snacks and drinks.
                                                                                                                          See our entertainment guide and more on
Economy passengers can pre-purchase meals on selected flights, or                                                      in-flight entertainment at
choose from the menu options on board. For passengers with a Plus or
Max bundle, food and drinks or an in-flight voucher, is included.1

Paying for food and drinks purchases on board:                                                                         Comfort pack
                                                                                                                       Your Business Class customers will arrive
                                                                                                                       refreshed with this touch-of-luxury comfort
                                                                        Jetstar Airways (JQ)                           pack.
                                                                        Domestic: Credit card only
                                                                        International: Credit card only
                                                                                                                       Packed in a handy reusable case, it includes:
                                                                        Jetstar Asia (3K)
                                                                        Domestic: Cash and credit card                 inflatable neck support pillow, lip balm and
                                                                        International: Cash and credit card            hand cream, toothbrush and toothpaste,
                                                                        Jetstar Japan (GK)
                                                                        Domestic: Cash and credit card
                                                                                                                       earplugs, socks, eye mask, and a Jetstar pen.
                                                                        International: Cash and credit card            Your customers will also receive a blanket, for
                                                       7.               Jetstar Pacific (BL)                           use for the duration of the flight.
                                                                        Domestic: Cash only
                                                                        International: Cash only

                                                      Kid-friendly                                                        See more on our comfort pack at

                                                                                                                       Individual items in comfort pack may vary between flights.

    See our latest menus and more on food and drinks at
 Domestic New Zealand Q300 flights: food and drinks will be only be available for flights longer than
45 minutes.
Food and drinks offered on board are subject to availability. Product range may differ between flights
depending on flight length and time of departure. Use any of these accepted payment methods in-flight:
Visa credit card, MasterCard credit card, American Express, JCB, Visa Debit card, MasterCard Debit card, Qantas
Branded pre-paid travel card. Note, EFTPOS and non-Qantas branded pre-paid travel cards are not accepted.

Frequent flyer partners
     Jetstar has teamed up with Qantas Frequent Flyer,
     Emirates Skywards, JAL Mileage Bank and Lotusmiles
     to give your customers more choice when it comes to
     airline loyalty programs.
     Book a Plus, Max or Business Max bundle, select
     your customer’s loyalty program and enter their
     membership number.

       See more on frequent flyer partners at

     Airline partners
     Jetstar has over 50 codeshare and interline partners
     across the globe.
     As Jetstar is ticketless, all interline bookings must
     be ticketed on our airline partners’ ticket stock. Jetstar
     will honour the ticketed checked baggage allowance.
     Bags can be through-checked between connecting
     international flights. Passenger through check-in is
     available with selected partners (QF, EK, AA, LA, AY,
     UL) between connecting international flights. Both are
     subject to all flights being booked in one GDS PNR.

Making a connection
                                                                 Interline fare                             Baggage check                                    Baggage                             Combinable
                                                             Partner airline’s fare conditions                 through                                      allowance                             GDS fare
                                                            apply and dictate which Jetstar            International to International only.            Partner airline’s baggage          When combining a Jetstar GDS
                                                            Interline fare class is to be used:            Exception: DOM to INT only                 allowance included for all          fare with a partner airline’s GDS
                                                             • Economy – I, Z, Y, A, E, P or B;           supported by GK for JAL and                 ticketed Jetstar codeshare             fare then Jetstar’s terms &
                                                                    • Business – D only                   Qantas. All other connections                  and interline services.1          conditions apply to the Jetstar
                                                            For codeshare services, partner           require PAX to collect baggage and                                                             sector only.
                                                             airline’s class structure applies:             re-check for each flight.
                                                          I,Z,A,F,E,P,B & D for Business Class.
                      Connecting flight information

                                                             Excess baggage –                             Excess baggage –                            Boarding pass for                      787 flights longer
                                                                 Domestic                                   International                             connecting flights                       than 5 hours
                                                           Charged for the Jetstar operated                International to international        Only connecting Jetstar International    SIN-PER & SIN-DRW receive a $10
                                                                domestic sector only.                  connections: Carrier checking-in for       to Qantas International flights and             on-board credit.
                                                                                                      initial leg will charge excess baggage                  vice versa.
                                                          e.g. OOL-SYD (JQ operating)                                                                                                     All other services include a meal,
                                                                                                     for all connecting international sectors.
                                                          connecting to SYD-LAX (QF                                                                International to International on      snack before arrival, amenity kit,
                                                       operating): PAX will be charged by           e.g. MEL-SIN (JQ operating) connecting        Partner Airlines: AA, EK, AY, LA, UL.        1 hot and 1 cold beverage
                                                      JQ for OOL-SYD at OOL and charged             to SIN-HEL (AY operating): PAX will be                                                        (excluding alcohol).
                                                         by QF for SYD-LAX at SYD. (QF                 charged by JQ at MEL for excess
                                                      baggage allowance to be honoured).                   baggage from MEL-HEL.

                                                           See more on airline partners on the Jetstar Agent Hub
                                                          Jetstar does not honour status member baggage benefits for Qantas Frequent Flyer tiered members.

Checking in
               Customers can check into their Jetstar flight through:

                                  Online check-in
                                  Quick and easy online check-in (check your eligibility)

At the                            Kiosk check-in
                                  Kiosk check-in, for selected flights within Australia

                                  and New Zealand

                                  Counter check-in
                                  At the airport check-in counter, where our friendly
                                  team will be happy to help

                                  Early check-in
                                  On selected Jetstar Asia (3K) flights: kiosk check-
                                  in (check your eligibility), Hong Kong in-town
                                  check-in, Straight to Gate or Singapore airport
                                  early check-in

                                    See more on checking in at

Check it out
            Counter and bag drop opens before departure                  Counter and bag drop closes before departure

Domestic flights from domestic terminals                                                         International flights*

                                                    2                       30                                                                                      3                        60
Jetstar (JQ), Jetstar Japan (GK)
& Jetstar Pacific (BL) exc.                                                                                                                                             hrs                           mins
Q300 NZ domestic
                                                           hrs                    mins
                                                                                                 Jetstar (JQ) on Boeing 787 aircraft

Jetstar (JQ) Q300 NZ domestic
                                                  90    mins                30    mins           Jetstar (JQ) and Jetstar Japan (GK)
                                                                                                 on A320 and A321 aircraft
                                                                                                                                                                    3   hrs                  45       mins

                                                                                                 Jetstar Asia (3K) and Jetstar Pacific (BL)
                                                                                                                                                                    2   hrs                  45       mins

Domestic flights                         from international terminals*

Jetstar (JQ) on Boeing 787 aircraft
                                                       3   hrs              60    mins

                                                                                                     See more on checking in at

Jetstar (JQ) on A320 and A321 aircraft
                                                       3   hrs              45    mins            *Passengers should note identification requirements and limits of liquids, aerosols and gels in carry-on

Lounges                                                                            Schedule
   Lounge access1 is available for Economy Starter Max
   passengers departing on international flights with a JQ,
   3K, GK, BL or QF code, where available.
   Business Max passengers departing on international
                                                                                   If things don’t go to schedule
   flights with a JQ, 3K or QF code receive access to partner                      For schedule changes or flight cancellations made before the
   lounges and Qantas Club lounge, where available.                                day of departure, which delays travel by more than 30 minutes,
                                                                                   Jetstar will communicate the changes to passengers via SMS,
                                                                                   email, or phone.
   Access is available from when check-in opens up until
   the flight starts boarding.
   Lounge access is not available upon arrival at a                                Keep them in the loop
   destination, or when there is a connecting flight that                          Remember to always provide your customer’s mobile phone
   does not include a Max bundle.2                                                 number so Jetstar can make urgent contact with the passenger
                                                                                   in the event of disruption.
   Qantas Club members whose next onward flight that
   day is a Jetstar operated flight with a JQ or 3K flight
   number will gain complimentary access to the Qantas
   Club, where available. Access is not available to Qantas
   partner airline lounges or associated lounges.

         See more on lounges at                                          See more schedule change and disruption processes on the
       Lounge access and facilities are subject to availability.                     Jetstar Agent Hub
    Business Class passengers who haven’t purchased a Max bundle will not
   receive lounge access, unless the lounge is a Qantas Club lounge and the
   passenger is a Qantas Club member.

Stress-free payment
                                                                        Pay a deposit and pay the final balance later.1

                                                                        Unlimited changes
                                                                        Not sure exactly who’s coming? Make unlimited
                                                                        name changes at no additional cost, up until 24
                                                                        hours before departure.

                                                                        Baggage allowance
                                                                        Checked baggage allowance per person included,
                                                                        plus carry-on baggage as per our carry-on baggage
                                                                        limits.2 Baggage allowance can be shared among
                                                                        the group – handy for teams with sports gear.

                                                                          See more on group bookings and get a group
                                                                        quote in minutes at
                                                                         The exact date your deposit and balance will be due will depend on
                                                                        the country you make your booking from. Details will be in our email
                                                                        response to your booking query.
                                                                         Checked baggage allowance will depend on the country you make your
                                                                        booking from. Details will be in our email response to your booking query.

Are your customers planning travel for a school or sports group,
 wedding party or conference? Our group fares for 10 or more
          passengers offer more flexibility and extras.

Flying with
        the family                                                              Pregnancy
                                                                                If your customer is in the third trimester of their
                                                                                pregnancy, they will need to carry documentation
                                                                                from a doctor stating it’s safe for them to fly.
                                                                                   See more on pregnancy and flying with Jetstar at

                                                                                Children travelling alone
                                                                                While we love kids, we don’t have the systems,
                                                                                staff or facilities required to take responsibility for
                                                                                unaccompanied children.
                                                                                  See more on children travelling alone at

                                                                                When travelling with infants (under 2 years) or small
                                                                                children, customers are welcome to bring a pram,
                                                                                stroller, portable cot, and highchair as checked
                                                                                baggage, for free, regardless of fare and in addition
                                                                                to any checked-baggage allowance. Infants not
                                                                                occupying a seat don’t have a carry-on baggage or
                                                                                checked-baggage allowance.
We know travelling with the family can get complicated. Lots of families
 fly with Jetstar and we’re always happy to help make their trip easier.
Help families get organised ahead of their flights by adding extras such
     as checked baggage, kids’ meals and in-flight entertainment.

Seating                                                                     Food and drinks
To keep the family close, seat selection must                               We don’t carry any baby food on our flights, so
be purchased (if not included in a bundle)                                  customers will need to bring any food for their
for passengers to be seated together. If your                               infant with them. The food will count towards
customers choose not to select their seats, they                            a passenger’s carry-on baggage allowance. Our
will be randomly assigned at check-in, at no                                planes aren’t fitted with fridges so unfortunately
additional cost. We do our best to seat families                            we’re unable to store any perishable food.
together when we allocate seating, but can’t offer
                                                                            Customers are welcome to breastfeed their infant
any guarantees.
                                                                            whenever they need to.
Infants do not require an allocated seat if
                                                                            We encourage customers to bring any bottles of
customers are happy to nurse them on their lap. A
                                                                            milk or formula with them, as we only have small
small fee applies on some flights. Customers can
                                                                            UHT milk sachets on board. Our cabin crew are
also purchase a seat for their infant or bring a car
                                                                            happy to help heat up baby bottles when time
seat on board for them to sit in, so long as the car
                                                                            permits. Please advise customers that heating a
seat meets strict requirements. Passengers must
                                                                            bottle may take time, as our planes are not fitted
contact us by phone to add a car seat to their
                                                                            with microwave ovens, and we’re unable to heat
booking, as a limited number can be fitted on
                                                                            bottles during food and drinks service.
each flight.1
                                                                            For older children, we have a range of drinks and
Customers flying internationally on a Boeing 787
                                                                            snacks available. For ease, your customers can
can request a bassinet. See more at
                                                                            pre-purchase meals.
If your customer plans to nurse an infant on their
                                                                              See more on family travel at
lap, they are not able to travel in an exit row.
Any passengers less than 15 years old also cannot
travel in an exit row.

    See more on family travel at
 For domestic flights within New Zealand on Q300 aircraft, car seats
can’t be brought on board, but they can be checked in at no charge.

Talk to us
    Live chat on trade support page
              1300 042 394
         6:00am – 8:30pm AEST

       New Zealand
    Live chat on trade support page
              0800 284 510
         8:00am – 10:30pm NZT

Register as an agent at

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