Second-Quarter 2021 Earnings Webcast - August 5, 2021

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Second-Quarter 2021 Earnings Webcast - August 5, 2021
Second-Quarter 2021 Earnings Webcast
August 5, 2021
Second-Quarter 2021 Earnings Webcast - August 5, 2021
Cautionary Statements
Safe Harbor Statement
This presentation contains forward-looking statements and cautionary statements, including cash flow outlook and projections, that are based on
management’s beliefs and assumptions and on information currently available to management. Most forward-looking statements contain words that identify
them as forward-looking, such as “anticipates,” “believes,” “continues,” “could,” “seeks,” “estimates,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts,”
“projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms that relate to future events. Forward-looking statements involve
known and unknown risks, uncertainties and other factors that may cause Terminix’s actual results, performance or achievements to be materially different from
any projected results, performance or achievements expressed or implied by the forward-looking statements. Forward-looking statements represent the beliefs
and assumptions of Terminix only as of the date of this presentation and Terminix undertakes no obligation to update or revise publicly any such forward-looking
statements, whether as a result of new information, future events or otherwise. As such, Terminix’s future results may vary from any expectations or goals
expressed in, or implied by, the forward-looking statements included in this presentation, possibly to a material degree. Terminix cannot assure you that the
assumptions made in preparing any of the forward-looking statements will prove accurate or that any long-term financial or operational goals and targets will be
realized. For a discussion of some of the important factors that could cause Terminix’s results to differ materially from those expressed in, or implied by, the
forward-looking statements included in this presentation, investors should refer to the disclosure contained under the heading “Risk Factors” in our Annual
Report on Form 10-K, and our other filings with the SEC.
Note to Non-GAAP Financial Measures
This presentation contains certain non-GAAP financial measures. Non-GAAP measures should not be considered as an alternative to GAAP financial
measures. Non-GAAP measures may not be calculated like or comparable to similarly titled measures of other companies. See non-GAAP reconciliations
below in this presentation for a reconciliation of these measures to the most directly comparable GAAP financial measures. Organic revenue growth, Adjusted
EBITDA, adjusted net income, adjusted earnings per share, free cash flow, free cash flow conversion and net debt leverage ratio are not measurements of the
Company’s financial performance under GAAP and should not be considered as an alternative to net income, net cash provided by operating activities from
continuing operations, or any other performance or liquidity measures derived in accordance with GAAP. Management uses these non-GAAP financial
measures to facilitate operating performance and liquidity comparisons, as applicable, from period to period. We believe these non-GAAP financial measures
are useful for investors, analysts and other interested parties as they facilitate company-to-company operating performance and liquidity comparisons, as
applicable, by excluding potential differences caused by variations in capital structures, acquisition activity, taxation, the age and book depreciation of facilities
and equipment, restructuring initiatives and equity-based, long-term incentive plans.

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Second-Quarter 2021 Earnings Webcast - August 5, 2021
Agenda
          Q2 2021 Performance Highlights
           Brett Ponton

          Strategic Priorities Update
           Brett Ponton
                                                                       Brett Ponton
                                                                    Chief Executive Officer
          Q2 2021 Financial Summary
           Bob Riesbeck

          Q2 2021 Cash Flow
           Bob Riesbeck

          FY 2021 Guidance
           Bob Riesbeck
                                                       Bob Riesbeck                  Jesse Jenkins
          Closing Remarks and Q&A                  Executive Vice President &   VP Investor Relations, FP&A
                                                     Chief Financial Officer           and Treasurer
           Brett Ponton

CONFIDENTIAL AND PROPRIETARY. DO NOT DISTRIBUTE.
Second-Quarter 2021 Earnings Webcast - August 5, 2021
Q2 Performance and Recent Operating Highlights
Second-quarter organic revenue growth1 of 4%
     ❖ 10% organic revenue growth1 in commercial pest, including double-digit international growth
     ❖ 4% organic revenue growth in residential pest
     ❖ 2% organic revenue decline in termite and home services (up 1% when excluding timing of revenue
       recognition on monthly subscription-based termite product)

Second-quarter Adjusted EBITDA1 margins of 22%
     ❖ Productivity in fleet and materials cost offset by expected labor cost increases due to the more
       competitive macro labor market
     ❖ Critical investments in Terminix Way and Customer Experience Platform (CxP)

Returned capital to shareholders through purchase of 3.7m shares for $181m ($48.77 per share)

Completed leadership team with additions of SVP and GC Deidre Richardson and SVP and CIO Joy Wald

Continued Progress on Digital Marketing, Terminix Way and CxP

          Strong Commercial Pest Management Growth, Progress on Strategic Initiatives
          1 SeeAppendix for non-GAAP reconciliations and non-GAAP definitions and slide 6 for reconciliation of revenue growth to organic revenue growth. Less than 1% of total organic
          revenue growth was related to favorable currency translation.
Strategic Priorities
        Teammate Experience                                       Customer Acquisition
        •     Progress on the Terminix Way initiative              •   Progress on optimizing digital marketing
                •   Project team led by tenured field teammates        capabilities
                •   Internal team over 120 years of pest and       •   Improve customer penetration
                    termite industry experience
                                                                   •   Positive early results of CxP in
        •     CxP user simulation day on August 4th                    commercial sales
        •     Technician turnover negatively impacted              •   Website, ecommerce platform, and CxP
              by more competitive macro labor market                   operating platform launch on track for Q4

         Customer Retention                                       Expand Profit Margin
            • Trailing-twelve-month retention                      •   $4m direct cost productivity
              improvement in residential revenue lines             •   $6m increased labor expense due to the
            • 23% commercial cancel rate                               more competitive macro labor market
              improvement in local accounts                        •   Strong momentum in European pest
            • Launched commercial quality assurance                •   Higher termite damage claims due to
              platform in CxP to 1,000 users in July                   inflationary pressure on building materials

        Terminix Way initiative and CxP will Accelerate Progress on Strategic Priorities
                                                                                                CONFIDENTIAL &
                                                                                                 PROPRIETARY
Terminix Q2 Revenue Growth by Channel
$ millions

                                                                                                                                                      Total Q2 2021
                                                    (2)%
                                                                                                                                                            Growth
                                            $193           $196
                                                                                                                                                   Organic    4%
                                            $80             $84                          5%
                                                                                                                                                   M&A        1%
                                         $55
                                                                     (5)%       $192
                          Termite     $76                                                      $182                        14%                       Total    5%
                         Renewals
                                                                                                                    $141
                                                                                                                                 $124
                                             $113           $112
                         Termite
                         & Home                                       1%                                                                                     8%
                        Services
                       Completions                                                                                                                   $34           $32

                                         Termite and Home Services         Residential Pest Management      Commercial Pest Management           Sales of Product and Other

   Termite Growth                                                                             Q2 2021     Q2 2020
Excluding $5M Monthly
   Termite Impact
                                                    Q2 2021                            Q2 2021                              Q2 2021                         Q2 2021
Renewals       1%
                                                    Growth                             Growth                               Growth                          Growth
Completions    1%
                                            Organic   -2%                      Organic   4%                         Organic  10%                    Organic   8%
  Total        1%
                                            M&A       0%                       M&A       1%                         M&A       3%                    M&A       0%
                                              Total   -2%                        Total   5%                           Total  14%                      Total   8%

                                Solid Organic Revenue Growth1 Across Residential and Commercial Pest
                1See    Appendix for non-GAAP definitions. Less than 1% of total organic revenue growth was related to favorable currency translation.
Terminix Q2 Financial Results
($ millions, except EPS)                  Q2 2021               Q2 2020                    Variance
Revenue                                  $     560             $     534            $      26      5%
Gross Profit                             $     242             $     237            $       6      2%
Margin                                             43.2%                 44.3%
Adjusted EBITDA1                         $          123        $          119       $        4           3%
Margin                                             22.0%                 22.4%
                         1
Adjusted Net Income                      $            66       $           53       $      13            24%
Margin                                             11.7%                 9.9%
Adjusted EPS1                            $         0.51        $         0.40       $ 0.11               28%

                          13                   6                     4                   2                     3            1           1

         119                                                                                                                                   123

                                                                             Adjusted EBITDA ($M)

         Q2'20      Revenue                   Labor         Direct Productivity   CxP and Terminix        Sales and   Termite Damage   Other   Q2'21
                   Conversion                                                      Way Investment         Marketing       Claims

                 1See   Appendix for non-GAAP reconciliations and non-GAAP reconciliation definitions.
Q2 2021 YTD Cash Flow Summary
$ millions
                                                   June 30, 2021                                                                           June 30, 2021

              Opening Cash                                          615                             Total long-term Debt                                 878
                                                                                                    Cash                                                 313
              Adj. EBITDA 1                                         213
                                                                                                    Net Debt                                             566
              Working Capital                                       (12)                            LTM Adjusted EBITDA1,2                               379
              CapEx                                                 (12)                            Net Debt Leverage Ratio                              1.5x
              Cash Interest                                         (27)
              Cash Taxes                                              (3)
              Other                                                 (20)
              Free Cash Flow 1                                      139
              FCF Conversion 1                                     65%
              M&A                                                   (45)
              Debt Payments                                         (67)
              Share Repurchase                                     (350)
              Other                                                  21
              Cash Flow                                            (302)
              Ending Cash Balance                                   313

             1See  Appendix for non-GAAP reconciliations and non-GAAP reconciliation definitions. 2LTM Adjusted EBITDA is calculated as Q2 2021 YTD Adjusted EBITDA ($213
             million) plus 2020 Adjusted EBITDA ($345 million) less Q2 2020 YTD Adjusted EBITDA ($179 million).
2021 Outlook
                                                                                                                   Range
     ($ millions)                                                                                 Low                                   High
     Revenue                                                                         $           2,025                     $           2,050
     Growth Rate                                                                                    3%                                    4%
     Adjusted EBITDA1                                                                $              380                    $             390
     Margin                                                                                        18.8%                                19.0%

                                Revenue                                                                Adjusted EBITDA1
                      Full-year organic                                                    ~30% incremental margins on organic
                revenue growth1,2 of 3% to 4%                                                revenue growth1,2 for the full year

                                                                                         Labor headwinds due to more competitive
      Strong pricing realization in residential pest
                                                                                                   macro labor market

      Commercial pest growth normalizes in third                                         Investments in Terminix Way and CxP to
                and fourth quarters                                                          enhance operational capabilities

      ~$2m termite renewal headwind in Q3 from
                                                                                         Increased sales and marketing expense
             revenue recognition timing
      1See   Appendix for non-GAAP reconciliations and non-GAAP reconciliation definitions. 2See slide 6 for reconciliation of revenue growth to organic revenue growth.
Closing Comments and Q&A
  ❖ Completed leadership team with additions of Deidre Richardson and Joy Wald

  ❖ Continued progress on key investments in digital marketing, Terminix Way and CxP

  ❖ Focused on long-term growth and sustainable margins to increase shareholder value

      Building a scalable model with the Terminix Way and CxP to become best in class
Appendix

CONFIDENTIAL AND PROPRIETARY. DO NOT DISTRIBUTE.
Non-GAAP Reconciliation Definitions
Organic revenue growth is defined as revenue excluding revenue from acquired customers for 12 months following
the acquisition date. A reconciliation of revenue growth to organic revenue growth is included on slide 6.
Adjusted EBITDA is defined as net income before: depreciation and amortization expense; acquisition-related costs;
Mobile Bay Formosan termite settlement; non-cash stock-based compensation expense; restructuring and other
charges; net earnings from discontinued operations; provision for income taxes; loss on extinguishment of debt; and
interest expense.
Adjusted Net Income is defined as net income before: amortization expense; acquisition-related costs; Mobile Bay
Formosan termite settlement; restructuring and other charges; net earnings from discontinued operations; and the tax
impact of the aforementioned adjustments.
Adjusted EPS is calculated as adjusted net income divided by the weighted-average diluted common shares
outstanding.
Free Cash Flow is defined as net cash provided from operating activities from continuing operations; less property
additions.
Free Cash Flow Conversion is defined as free cash flow divided by Adjusted EBITDA.
Net debt leverage ratio is defined as total debt less cash divided by Adjusted EBITDA. The net debt leverage ratio is
calculated on slide 8.
Q2 2021 Consolidated Results
                                                                                                      Second Quarter
$ millions, except per share data                                                           2021           2020             B/(W)

                                Revenue                                                 $     560         $     534     $       26
                                YoY Growth                                                                                      5%

                                Gross Margin                                                  242               237               6
                                % of revenue                                                43.2%             44.3%         1.1 pts

                                Selling and administrative expenses                          (143)             (143)             (1)
                                % of revenue                                                25.6%             26.7%         1.1 pts

                                Amortization expense                                           (10)              (9)             (1)
                                Acquisition-related costs                                        1               —                1
                                Restructuring and other charges                                 (2)              (8)              5
                                Mobile Bay Formosan termite settlement                          (4)              —               (4)
                                Interest expense                                               (11)             (22)             11
                                Interest and net investment income                               1                1              (1)
                                Income from Continuing Operations before Income Taxes           73               57              16
                                Provision for income taxes                                      20               18               3
                                Equity in earnings of joint ventures                             1                1              —
                                Income from Continuing Operations                               54               40              14
                                Net earnings from discontinued operations                        —               13             (13)
                                Net Income                                              $       54        $      53     $         1
                                  Weighted-average diluted common shares outstanding         127.8            132.0
                                  Diluted Earnings Per Share                            $     0.42        $    0.40     $     0.02

                                Adjusted Net Income1                                    $      66         $      53     $       13
                                                   1
                                Adjusted EBITDA                                         $     123         $     119     $           4
                                                              1
                                Adjusted Earnings Per Share                             $     0.51        $    0.40     $     0.11
                                               1
                                Free cash flow                                          $      71     $         112     $       (41)
                                                          1
                                Free cash flow conversion                                          57 %          94 %           (36) %

             1See   following slides for non-GAAP reconciliations.
Q2 2021 Net Income to Adjusted EBITDA and Adjusted Net
Income Reconciliations
$ millions, except per share data
                                                                                      Second Quarter
                                                                                    2021         2020

                           Net Income                                           $       54    $      53
                           Depreciation and amortization expense                        26           27
                           Acquisition related costs                                    (1)          —
                           Mobile Bay Formosan termite settlement                        4           —
                           Non-cash stock-based compensation expense                     5            5
                           Restructuring and other charges                               2            8
                           Net earnings from discontinued operations                    —           (13)
                           Provision for income taxes                                   20           18
                           Interest expense                                             11           22
                           Adjusted EBITDA                                      $      123    $     119

                           Net Income                                           $       54    $      53
                           Amortization expense                                         10            9
                           Acquisition related costs                                    (1)          —
                           Mobile Bay Formosan termite settlement                        4           —
                           Restructuring and other charges                               2            8
                           Net earnings from discontinued operations                    —           (13)
                           Tax impact of adjustments                                    (4)          (4)
                           Adjusted Net Income                                  $       66    $      53
                           Weighted-average diluted common shares outstanding        127.8        132.0
                           Adjusted Earnings Per Share                          $     0.51    $    0.40
Q2 2021 Net Income to Free Cash Flow Reconciliation
$ millions

                                                                                                  June YTD
                                                                                          2021               2020
             Net Income                                                               $           81    $            67
             Depreciation and amortization expense                                                54                 55
             Working capital, excluding impact of accrued interest and taxes                     (12)                26
             Equity in Earnings of joint venture                                                  (2)                (1)
             Working capital impact of accrued interest and taxes                                  2                 36
             Deferred income tax provision                                                        13                 —
             Stock-based compensation expense                                                     11                 10
             Restructuring and other charges, net of payments                                      3                  6
             Mobile Bay Formosan termite settlement                                                4                 —
             Acquisition-related costs, net of payments                                           (2)                (3)
             Net earnings from discontinued operations                                             0                (26)
             Other non-cash expenditure add-backs                                                 (3)                 2
             Net Cash Provided from Operating Activities from Continuing Operations   $          151    $           172
             Property additions                                                                  (12)               (15)
             Free Cash Flow                                                           $          139    $           157

             Adjusted EBITDA                                                                     213                179

             Free Cash Flow Conversion                                                       65%                    88%
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