Service Directory 2021 - SCARF Refugee Support

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Service Directory 2021 - SCARF Refugee Support
Service
      Directory 2021

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Service Directory 2021 - SCARF Refugee Support
Table of
                                        Contents

                                SCARF Overview……...      3

                                Refugee Support……….      4

                   Accommodation and Housing…...….       7

                        Child and Youth Services……….     10

                      Drug and Alcohol Services……….      12

                                   Employment………..       13

English Language Support and Translation Services…..……   15

                 Family and Community Services……….       16

                                 Health Services……….     18

                  Legal and Immigration Support……….      21

                                       Transport……...    23

                                      Education ………      25

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Service Directory 2021 - SCARF Refugee Support
SCARF Overview
   SCARF, or Strategic Community Assistance to Refugee Families, is an independent, volunteer
 powered organisation that helps refugee entrants to build a sense of belonging and navigate the
 personal and practical challenges of starting a new life in Australia. We provide friendship-based
     and practical support focussing on education, social inclusion and employment support.

                                       Our Vision
 To see refugee entrants settled happily and participating fully in the life of the wider community.

                                     Our Purpose
  To provide refugee entrants support by creating connections and generating opportunities that
  build a sense of belonging, promote social and economic inclusion and empower individuals and
                                 families to lead independent lives.

                                   Our Programs
    ● Social inclusion activities like Coffee Community Connections,, playgroups, women’s only
      nights, children and youth programs, excursions, family picnic events and more.
    ● Education and tutoring includes Homework Help for high school students, Homework Club
      for primary students from years 4-6 and tertiary support for students studying at university,
      TAFE or UOW College.
    ● SCARF Befriending matches local volunteers with new community members from refugee
      backgrounds, who are seeking support in the form of friendship, cultural orientation,
      conversational English practise, engagement with local social and community activities, or
      assistance accessing essential and specialist services.
    ● Driver mentoring supports learner drivers’ transition from their learner’s permit to
      provisional licence.
    ● Youth programs include sport and recreation, leadership and personal development camps
      and art / drama / music workshops.
    ● Adult Continuous Learning provides individual support and workshops that help adults to
      gain skills required for successful settlement including: form filling, resume writing and job
      readiness, citizenship practise, language and literacy support and more.
    ● Community Education offers tailored presentation for students, teachers, local businesses
      and other groups to help build understanding of the refugee experience.

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Service Directory 2021 - SCARF Refugee Support
Refugee Support
            Organisation Services Provided
   SCARF Refugee Support           WHO → SCARF provides friendship-based and practical
                                         support to all people from refugee backgrounds for
                                         as long as they need it.

                                  WHAT → SCARF provides friendship support, youth
                                         programs, social inclusion activities, learner driver
                                         support, education and tutoring, employment
                                         support and more.

                                 WHERE → Address:
                                             Phone: 02 4224 8646
                                             Website: www.scarfsupport.com.au
                                             Email: scarf@scarfsupport.org.au

     Australian Red Cross          WHO → Red Cross is the provider of the Humanitarian
                                         Settlement Program in the Illawarra. Funding for
                                         this program is provided by the federal government
                                         Department of Social Services.

                                  WHAT → Red Cross provides casework and a range of
                                         services to help newly arrived refugees establish
                                         themselves. Services are provided from arrival until
                                         18 months post-arrival.

                                 WHERE → Address: Suite 3, Level 1/65-67 Burelli Street,
                                         Wollongong NSW 2500
                                             Phone: 02 8383 7555
                                             Website: www.redcross.org.au
                                             Email: nswinfo@redcross.org.au

  IMS (Illawarra Multicultural     WHO → IMS or Illawarra Multicultural Services is a
                    Services)            government funded refugee support organisation
                                         that offers a large range of services to support
                                         people from refugee backgrounds in their
                                         settlement in Wollongong.

                                  WHAT → Local provider of the Settlement Services Program
                                         or SSP. Provides individual case management,

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Service Directory 2021 - SCARF Refugee Support
information and referral and community capacity
                                           building support. For more information about
                                           services see website.

                                WHERE → Address: Level 1, 67-69 Market Street Wollongong
                                        NSW 2500
                                           Phone: 02 4229 6855
                                           Website: www.ims.org.au
                                           Email: info@ims.org.au

       MCCI (Multicultural       WHO → MCCI is a non-profit organisation that represents
  Communities Council of the           the interests of people from culturally and
                 Illawarra)            linguistically diverse (CALD) backgrounds in the
                                       Illawarra region.

                                WHAT → MCCI delivers a wide range of services in aged care,
                                       youth development and training in NSW and ACT.

                                WHERE → Address: 117 Corrimal Street Wollongong NSW
                                        2500
                                           Phone: 02 4229 7566
                                           Website: www.mcci.org.au
                                           Email: admin@mcci.org.au

  STARTTS NSW (Service for       WHO → STARTTS is the NSW Service for the Treatment and
          the Treatment and            Rehabilitation of Torture and Trauma Survivors
Rehabilitation of Torture and
           Trauma Survivors)    WHAT → STARTTS provides culturally relevant psychological
                                       treatment, support and community interventions
                                       to help people and communities heal the scars of
                                       torture and refugee trauma and rebuild lives.

                                WHERE → Address: 31 Auburn Street, Wollongong NSW 2500
                                           Postal address: PO Box 203 Fairfield NSW 2165
                                           Phone: 02 9057 7380
                                           Website: www.startts.org.au
                                           Email: stts-startts@health.nsw.gov.au

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Service Directory 2021 - SCARF Refugee Support
Settlement Services    WHO → SSI is a community organisation that supports
                International          newcomers and other Australians to achieve their
                                       full potential. SSI works with all people who have
                                       experienced vulnerability including: refugees,
                                       people seeking asylum and CALD communities to
                                       build capacity and enable them to overcome
                                       inequality.

                                WHAT → Disability services, asylum seeker assistance, arts &
                                       culture, community engagement, community hubs,
                                       community support program, early intervention,
                                       employment, future ability and much more.

                                WHERE → Address: 89 Market Street Wollongong NSW 2500
                                          Phone: 0434 644 326
                                          Website: www.ssi.org.au
                                          Email: info@ssi.org.au

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Accommodation and Housing
             Organisation Services Provided
         WEFH Wollongong           WHO → WEFH supports families and individuals who are
   Emergency Family Housing              homeless or at risk of homelessness to either sustain
                                         their existing accommodation or attain and keep
                                         new tenancies.

                                  WHAT → Early intervention, case management, referral,
                                         advocacy and information.

                                  WHERE → Address: 75-79 Keira Street, Wollongong NSW 2500
                                             Phone: 02 4228 0955
                                             Website: www.wefh.org.au
                                             Email: info@wefh.org.au

  Housing New South Wales          WHO → Housing NSW is an agency of the Department of
                                         Communities and Justice that is responsible for the
                                         provision and management of public housing
                                         services with the aim to prevent homelessness and
                                         more.
                                             DCJ Housing provides free, confidential and qualified
                                             language services to clients who may need
                                             information or assistance with housing.
                                             The interpreter and language services provided by
                                             DCJ Housing assist clients to communicate with staff
                                             to ensure that the information provided to them is
                                             accurate and the type of assistance they receive is
                                             suitable to their needs.

                                  WHAT → Housing assistance, Rent start Bond Loans,
                                         Link2Home Homelessness and more.

                                  WHERE → Address: 7-11 Bridge Street, Coniston NSW 2500
                                             Phone: (02) 4222 8400
                                             Phone: 1300 652 488 (Translating and Interpreting
                                             Service
                                             Website: www.facs.nsw.gov.au/housing

   St Vincent de Paul Illawarra    WHO → “Vinnies” provides support to people who are
       Homeless Coordination             experiencing homelessness or at risk of experiencing

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Service Directory 2021 - SCARF Refugee Support
Service              homelessness.

                                 WHAT → Offers accommodation, placement and support in
                                        housing.

                                WHERE → Address: 12-16 Miller Street, Coniston NSW 2500
                                           Phone: 02 4228 8140
                                           Website: www.vinnies.org.au

           The Housing Trust     WHO → The Housing Trust is a community based organisation
                Wollongong             aiming to address homelessness in Wollongong. It
                                       provides assistance to people from refugee
                                       backgrounds, older people, youth and people
                                       identifying with other demographics.

                                 WHAT → Provides housing to people experiencing
                                        homelessness and assists in sustaining tenancy.

                                WHERE → Address: Level 7, Bridge Street Wollongong NSW
                                        2500
                                           Phone: 02 4254 1166
                                           Website: www.housingtrust.org.au
                                           Email: info@housingtrust.org.au

     SAHSSI Wollongong Crisis    WHO → SAHSSI (Supported Accommodation and
             Accommodation             Homelessness Services Shoalhaven Illawarra) is an
                                       organisation the provides refugee accommodation
                                       for up to six women with or without children
                                       (including boys up to 17 years)

                                 WHAT → Provides crisis accommodation for women and their
                                        children fleeing unsafe conditions in their own
                                        homes.

                                WHERE → Address: Level 1, 63a Market Street Wollongong
                                        2500
                                           Phone: 02 4229 8523
                                           Website: www.sahssi.org.au

     SYFS Southern Youth and     WHO → Southern Youth and Family Services’ primary
              Family Services          purpose is to support and care for vulnerable,

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Service Directory 2021 - SCARF Refugee Support
(See also FACS Family and             disadvantaged and homeless young people aged
         Community Services)              between 12 and 24 years, as well as those at risk of
                                          disadvantage and homelessness.

                                WHAT → Provides supported accommodation, housing, out of
                                       home care services, health services, family services,
                                       education, employment and training services and
                                       more.

                                WHERE → Address:
                                              -    SYFS Centre: 25 Lake Entrance Road Warilla
                                                   NSW 2528
                                              -    Family Services Centre: 467 Crown Street
                                                   Wollongong NSW 2500
                                          Phone:
                                              -    SYFS Centre: 02 4295 8700
                                              -    Family Services Centre: 02 4221 7700
                                          Website: www.syfs.org.au
                                          Email: sysfs@syfs.org.au

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Child and Youth Services
                           Organisation Services Provided
           Big Fat Smile         WHO → Big Fat Smile is a not-for-profit organisation
                                       providing child care to the community with over 26
                                       community preschools.

                                WHAT → Child care services

                               WHERE → Address: 1 / 98 Railway Street Corrimal NSW 2518
                                          Phone: 02 4283 9900
                                          Phone: 1300 002 237
                                          Website: www.bigfatsmile.com.au
                                          Email: info@bigfatwmile.com.au

 Wollongong Youth Services       WHO → Youth Services is a government funded youth service
                                       organisation.

                                WHAT → It focuses on community development, capacity
                                       building and connection young people with the
                                       services, support and opportunities which best meet
                                       their needs.

                               WHERE → Address: 85 Burelli Street Wollongong NSW 2500
                                          Phone: 02 4227 8222
                                          Email: youthservices@wollongong.nsw.gov.au

RYPMP Refugee Youth Peer         WHO → RYPMP is a government funded mentoring program.
Mentoring Program with IMS
                                WHAT → It helps young people from refugee backgrounds
                                       with employment and education as well as
                                       supporting access to different services.

                               WHERE → Address: Level 1, 67-69 Market Street Wollongong
                                       NSW 2500
                                          Phone: 02 4229 6855
                                          Website: www.ims.org.au/our-programs/refugee-
                                          youth-peer-mentoring-program-rypmp
                                          Email: info@ims.org.au

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CareSouth         WHO → A local community-based organisation with a focus
                                   on supporting the safety, development and
                                   empowerment of children and adults.

                             WHAT → Offer programs like Brighter Futures, Champions,
                                    Permanency Support and Foster Care, Specialist
                                    Youth Support Services, Residential Care, NDIS
                                    Disability Services and Family Connections to help
                                    assist children and their families through difficult
                                    times.

                            WHERE → Address: 2 Matilda Way, Berkeley, NSW 2506
                                       Phone: 1300 554 260
                                       Website: www.caresouth.org.au

     The Disability Trust    WHO → The Disability Trust is a service provider for people
                                   with disabilities.

                             WHAT → Provides services to people with disabilities and their
                                    families including life skills training, support
                                    coordination, health and fitness, therapy services
                                    and clinical support, supported independent living
                                    and accommodation, short stay accommodation,
                                    respite and much more.

                            WHERE → Address: 5 Edney Lane, Spring Hill NSW 2519
                                       Phone: 02 4255 2000
                                       Website: www.disabilitytrust.org.au

           Greenacres        WHO → Greenacres provides services and supports for
                                   people with disabilities.

                             WHAT → Post-school support, employment, respite ageing
                                    support, activities, friendship and individual support.

                            WHERE → Address: 2 / 4 Ralph Black Drive North Wollongong
                                    NSW 2500
                                       Phone: 1800 462 446
                                       Website: www.greenacres.net.au
                                       Email: info@greenacres.net.au

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Drug and Alcohol Services
                           Organisation Services Provided
   IDAS Illawarra Drug and       WHO → Drug and alcohol related health services for people
       Alcohol Service                 who wish to stop or cut down their drug and alcohol
                                       use.

                                WHAT → This service provides counselling, information,
                                       support, treatment programs, help with withdrawal
                                       symptoms, group programs, education workshops
                                       and more.

                               WHERE → Address: The Orana Centre, 2 Rawson Street
                                       Wollongong NSW 2500
                                          Phone: 1300 652 226
                                          Website: https://www.islhd.health.nsw.gov.au/services-
                                          clinics/drug-alcohol-service

     ADIS Alcohol & Drug         WHO → This information line supports those having issues
     Information Service               with drugs and alcohol or whose family member or
                                       friend is having issues.

                                WHAT → Provides information, support, counselling and
                                       referrals to services.

                               WHERE → Phone: 1800 250 015
                                          Website:
                                          https://yourroom.health.nsw.gov.au/getting-
                                          help/Pages/adis.aspx

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Employment
                       Organisation Services Provided
    Ostara Australia         WHO → Ostara Australia addresses vocational and non-vocational
                                   barriers faced by disadvantaged job seekers

                            WHAT → Ostara Australia offers employment services to assist
                                   people disadvantaged through age, health, disability or
                                   cultural background with finding and keeping sustainable
                                   employment

                           WHERE → Address: Level 5 - Suite 3, 221 Crown Street, Wollongong
                                      Phone: 02 9055 1610
                                      Mobile: 0435 968 509
                                      Website: http://www.ostara.org.au

                             WHO → Refugee Employment Support Program (RESP) is an
  Refugee Employment               initiative by the NSW Government, management by the
    Support Program                NSW Department of Industry

                            WHAT → RESP addresses the challenges that are experienced by
                                   refugees and asylum seekers in finding long term skilled
                                   employment opportunities

                           WHERE → Phone: 13 28 11
                                      Enquiries:www.training.nsw.gov.au/build/online_forms/g
                                      eneral_enquiry_form.html
                                      Website:www.training.nsw.gov.au/programs_services/fun
                                      ded_other/resp/index.html

           Green Connect     WHO → Opportunities for young people and people from refugee
                                   backgrounds.

                            WHAT → Sustainable business planning, running waste audits and
                                   management plans, farm management and labour hire for
                                   the young and community members from refugee
                                   backgrounds.

                           WHERE → Address: 5 / 82 Wentworth Street Port Kembla NSW 2505
                                      Phone: 02 4243 1537
                                      Website: www.green-connect.com.au

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Email: enquiries@green-connect.com.au

           NSW Fair Trading    WHO → Helps anyone seeking information about fair working
                                     conditions and legislation, or people looking for support
                                     and advice about their workplace conditions and
                                     treatment.

                              WHAT → Protects consumers, workers, tradespeople and business
                                     within NSW.

                              WHERE → Phone: 13 32 20
                                        Website: www.fairtrading.nsw.gov.au

   Volunteering Illawarra     WHAT → Promotes local volunteer opportunities and advocates for
                                     the value of volunteers.

                              WHERE → Provides information about where, when and how they
                                      can volunteer within the local community.

                              WHAT → Address: Corner of Church and Burelli Streets Wollongong
                                     NSW 2500
                                        Phone: 02 4227 7163
                                        Website: www.volunteeringillawarra.org.au
                                        Email: volunteering@wollongong.nsw.gov.au

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English Language and Translation Services
                  Organisation Services Provided
 TIS Translating and    WHO → TIS provides help to non-English speakers.
Interpreting Service
                       WHAT → Provides assistance such as immediate phone interpreting,
                              client liaison and use of interpreter services.

                       WHERE → Phone: 131 450
                                  Website: www.tisnational.gov.au

  Wollongong City       WHO → Your local Wollongong council’s interpreter service for non-
  Council Language            English speakers.
     Assistance
                       WHAT → Service provides assistance such as immediate phone
                              interpreting, client liaison and us of interpreter service.

                       WHERE → Address: 41 Burelli Street Wollongong NSW 2500
                                  Phone: 02 4227 7650
                                  Email: interpreters@wollongong.nsw.gov.au

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Family and Community Services
                 Organisation Services Provided
     Barnardos          WHO → Barnados offers welfare support for families.

                       WHAT → Barnados provides a number of services including: supported
                              playgroups, intensive family support, referral services,
                              information on substance use in pregnancy, parenting services,
                              temporary family care, kinship care and more.

                       WHERE → Address: 13 Green Street, Warrawong NSW 2502
                                  Phone: 02 4275 8575
                                  Website: www.barnados.org.au/ourcentres/south-coast

    Community           WHO → Community Gateway is a service provider in disability and aged
     Gateway                  care.

                       WHAT → Provides in home care and program hub activities for people
                              living with a disability and the aged in our community. These
                              include aged care services, disability support, health and
                              wellbeing, community participation, culturally and linguistically
                              diverse CALD activities, health and nutrition classes, youth
                              groups and more.

                       WHERE → Address: 17 Auburn Street Wollongong NSW 2500
                                  Phone: 1300 657 473
                                  Website: www.communitygateway.net.au
                                  Email: info@communitygatewa.net.au

SYFS Southern Youth     WHO → SYFS supports a range of people in the local community. Its
 and Family Services          primary purpose is to support and care for vulnerable,
                              disadvantaged and homeless young people aged between 12
                              and 24 years, as well as those at risk of disadvantage and
                              homelessness

                       WHAT → Provides services including: aged care support, disability
                              support, wellbeing support, community participation,
                              culturally and linguistically diverse CALD activities, health and
                              nutrition classes, youth groups and more.

                       WHERE → Address:

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-     SYFS Centre- 25 Lake Entrance Road Warilla NSW 2528
                                     -     Family Services Centre- 467 Crown Street Wollongong
                                           NSW 2500
                                  Phone:
                                     -     SYFS Centre: 02 4295 8700
                                     -     Family Services Centre: 02 4221 7700

   Family Services      WHO → Family Services supports children, young people and their
     Illawarra                families to keep safe, healthy and connected.

                       WHAT → Family Services Illawarra offers a number of services including:
                              advice and support, family support, playgroups, domestic
                              violence programs, disability employment programs and
                              education programs.

                       WHERE → Address: Family Services House, O136 Ground Level,
                               Stockland Civic Plaza,
                               211 Lake Entrance Road Shellharbour City Centre
                               NSW 2529
                                  Phone: 02 4255 5333/1800 372 000
                                  Website: www.fsi.org.au
                                  Email: admin@fsi.org.au

        Wollongong      WHO → WWIS helps women in need of support.
          Women’s
Information Services   WHAT → WWIS supports women who have been victims of domestic
                              violence, assist women who are experiencing isolation,
                              marginalisation, disadvantage or other life-effecting issues by
                              providing information and referral to health services, legal aid,
                              government services and much more.

                       WHERE → Address: 170 Corrimal Street Wollongong NSW 2500
                                  Phone: 02 4228 1499
                                  Website: www.wwis.org.au
                                  Email: wwis@wssis.org.au

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Health Services
                 Organisation Services Provided
     Headspace          WHO → Headspace is a free health service for young people aged 12-
                              25 years.

                       WHAT → Health services including: psychologists, counsellors, youth
                              workers and doctors.

                       WHERE → Address: 7 Atchison Street Wollongong NSW 2500
                                  Phone: 02 4220 7660
                                  Website: https://headspace.org.au/headspace-
                                  centres/wollongong/
                                  Email: headspace@gph.org.au

 Flourish Australia     WHO → Flourish supports people experiencing mental ill-health.

                       WHAT → Supports are offered in areas such as employment,
                              connection, personal development and more.

                       WHERE → Address: 3 Station Street Wollongong NSW 2500
                                  Phone: 02 9393 9156
                                  Website: www.flourishaustralia.org.au

  NSW Rape Crisis       WHO → NSW Rape Crisis provides services for anyone who has
     Centre                   experienced or is at risk of experiencing sexual assault.

                       WHAT → Telephone and online crisis counselling.

                       WHERE → Phone: 1800 424 017
                                  Website: www.nswrapecrisis.com.au

Multicultural Health    WHO → Support accessing Healthcare for people from culturally and
                              linguistically diverse (CALD) backgrounds
    Illawarra-
 Shoalhaven Local
                       WHAT → Implement and monitor a range of programs to facilitate
  Health District
                              equitable access to health care for individuals from (CALD)
                              backgrounds.

                       WHERE → Address: Level 1, 67-71 King Street Warrawong

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Phone: 02 4221 6770
                                 Website: https://www.islhd.health.nsw.gov.au/services-
                                 clinics/multicultural-health
                                 Email: leissa.pittts@health.nsw.gov.au

   NSW Refugee         WHO → NSW Health: Refugee Health Service
   Health Service
                       WHAT → A health service for people from refugee backgrounds
                              offering health assessments, information on health service
                              providers, health programs for refugees, referrals and more

                      WHERE → Suite 1, Level 3, 157-161 George Street Liverpool NSW 2170
                                 PO Box 144 Liverpool BC NSW 1871
                                 Website: www.SWSLHD-RefugeeHealth@health.nsw.gov.au

   Transcultural       WHO → Transcultural Mental Health Centre
   Mental Health
                       WHAT → Service providing mental health support to people from
                              refugee backgrounds

                      WHERE → Address: 5 Fleet Street Parramatta 2151
                                 Phone: 02 9912 3851
                                 Website: www.dhi.health.nsw.gov.au/transcultural-mental-
       Centre
                                 health-centre

MDAA Multicultural     WHO → Multicultural Disability Advocacy Association
Disability Advocacy
    Association        WHAT → Service can be accessed centrally and appointments can be
                              made in the Wollongong office

                      WHERE → Address: 10-12 Hutchinson Street Granville NSW 2142
                                 Local appointments: Level 1, 175 Keira St Wollongong NSW
                                 2500
                                 Phone: 1800 629 072
                                 Mobil: 0434 745 582
                                 Website: https://mdaa.org.au
                                 Email: wollongong@mdaa.org.au

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NEAMI National    WHO → NEAMI provides community-based mental health services
                          that support people to improve their wellbeing, live
                          independently and pursue a fulfilling life

                   WHAT → Services include mental health support, group programs,
                          suicide prevention, short-term residential services, residential
                          rehabilitation, NDIS services, clinical mental health support
                          and intake and assessment

                   WHERE → Address: 24 Kenny Street, Wollongong
                              Phone: (02) 4226 3277
                              Website: www.neaminational.org.au

 One Door Mental    WHO → One Door Mental Health is creating a world where people
     Health               living with mental illness are valued and treated as equals

                   WHAT → Provides bilingual mental health support services by culturally
                          and linguistically diverse community members with mental
                          illness, their families and carers. One door also provides other
                          associated services.

                   WHERE → Address: 32-34 Auburn Street, Wollongong
                              Phone: 0408 368 538
                              Website: wollongong@onedoor.org.au

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Legal and Immigration Support
                   Organisation Services Provided
Illawarra Legal Centre    WHO → ILC is a non-profit legal support centre.

                          WHAT → It offers services via phone, at a number of outreach
                                 locations pertaining to general law, tenants’ services, welfare
                                 rights, child support, financial counselling, children’s court
                                 assistance, Aboriginal legal access, community legal
                                 education and law reform and policy work.

                         WHERE → Address: 7 Greene Street, Warrawong NSW 2502
                                    Phone: 4276 1939 (For General Law, Welfare Rights, Child
                                    Support and Financial Counselling)
                                    Phone: 04274 3475 (For Tenant Services)
                                    Website: www.illawarralegalcentre.org.au

    IARC Immigration      WHO → IARC provides a number of services to vulnerable people.
    Advice and Rights
              Centre      WHAT → Services include: advice in relation to legal problems,
                                 immigration, domestic violence and more.

                         WHERE → Address: Level 8, 377-383 Sussex Street Sydney NSW 2000
                                    Phone: (02) 8234 0700
                                    Website: https://iarc.asn.au
                                    Email: iarcadmin@iarc.asn.au

Legal Aid Wollongong      WHO → Legal Aid is available to anyone seeking legal support.

                          WHAT → Legal advice and support.

                         WHERE → Address: Graovac House, Ground Floor, 73 Church Street
                                 Wollongong NSW 2500
                                    Phone: (02) 4228 8299
                                    Website: www.legalaid.nsw.gov.au

            Legal Aid     WHO → Immigration Legal Aid is aimed at people who want a visa to
(Immigration Service)           live in Australia or people who have questions about their
                                immigration status in Australia.

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WHAT → Specialist legal service offering free legal advice, assistance
                               and representation in refugee law and other immigration
                               matters.

                        WHERE → Address: 323 Castlereagh Street Haymarket NSW 2000
                                   Phone: 02 9219 5790
                                   Website: www.legalaid.nsw.gov.au

   Multicultural NSW     WHO → Multicultural NSW: Settlement Portal

                        WHAT → A portal providing information about settlement to help all
                               migrants living in NSW. This portal provides links to useful
                               organisations, websites and resources about housing,
                               education, employment, emergency services, transport,
                               language, law and humanitarian law.

                        WHERE → Phone: (02) 8255 6767
                                   Website: https://multicultural.nsw.gov.au/communities
                                   Email: contact@multicultural.nsw.gov.au

Department of Social
                         WHO → Department of Social Services
           Services
                        WHAT → Services catering for the specific needs of migrants and
                               refugees settling in Australia. “Our mission is to improve the
                               wellbeing of individuals and families in Australian
                               communities.”

                        WHERE → Phone: 1300 653 227
                                   Website: www.dss.gov.au/settlement-services

   Refugee Council of    WHO → Refugee Council of Australia
            Australia
                        WHAT → A support council for refugees and people who work to
                               support community members from refugee backgrounds,
                               offering connection with support, information and advocacy.

                        WHERE → Website: www.refugeecouncil.org.au

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Transport
                 Organisation Services Provided
  CTWS Community          WHO → CTWS transports local community groups and individuals in the
        Transport               local Wollongong and Shellharbour government areas.

                         WHAT → Provides affordable and reliable community transport options
                                for eligible community groups and individuals.

                        WHERE → Address: Level 5, Wollongong City Council, 41 Burelli Street,
                                Wollongong NSW 2500
                                   Phone: 1300 987 422
                                   Website: www.ctws.com.au

L2P Driver Mentoring      WHO → SCARF Refugee Support

                         WHAT → SCARF volunteers practice driving with community members
                                who have at least level 2 English and 20 hrs instructions with an
                                Australian driving school under a NSW learner licence.
                                Information day is Wednesday from 2pm - 4pm.

                        WHERE → Address:
                                   Phone: 02 4224 8646
                                   Website: www.scarfsupport.com.au
                                   Email: scarf@scarfsupport.org.au

           Drive Time     WHO → NRMA and Gymea Community Aid and Information

                         WHAT → A driver licensing support program for refugees in Wollongong
                                and Fairfield. Volunteer mentors help participants access NRMA
                                driver training.
                                   To be eligible, participants must:
                                   -    Have arrived in Australia on a refugee visa from 1 Dec 2011
                                   -    Live in Western Sydney or the Illawarra
                                   -    Be aged 25-55
                                   -    Have a Certificate II in English or equivalent
                                   -    Be registered with Refugee Employment Program
                                   -    Have previous driving experience and a NSW learner licence
                                   Be ready for employment after obtaining a driver licence

                        WHERE → Phone: 13 11 22 or 0478 748 387

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Website:
           www.mynrma.com.au/community/initiatives/programs/refugee-
           learner-driver-program
           Email: drivetime@gcais.ngo.org.au

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Education
             Organisation Services Provided
               TAFE Illawarra    WHO → TAFE provides vocational training and personal
                                       enrichment courses.

                                WHAT → A registered training organisation offering a large
                                       range of course and certificate levels.

                                WHERE → Address: Foley’s Lane North Wollongong NSW
                                        2500.
                                          Phone: 131 601
                                          Website: www.tafensw.edu.au/locations/illawarra

  NSW Multicultural Education    WHO → NSW Multicultural Education provides a
                                       coordinated approach to supporting refugee
                                       students led by executive staff and designated
                                       personnel ensures that the needs of refugee
                                       students can be addressed.

                                WHAT → Offers safety, support and security to help
                                       refugee students adjust to a new life in Australia,
                                       recover from their traumatic experiences and
                                       facilitate their education.

                                WHERE → General inquiries
                                        multicultural.programs@det.nsw.edu.au

                                          Leader, Multicultural Education
                                          02 7814 2826

                                          Multicultural and EAL/D Education Coordinator
                                          02 7814 3755

                                          Multicultural Education Administration Officer
                                          02 7814 3713

                                          Henry Parkes Equity Resource Centre
                                          02 8808 1179

                                          Anti-racism Education Advisor
                                          02 7814 2607

                                          Communications and Translations Advisor
                                          02 7814 3124

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EAL/D Education Advisor
                                   02 7814 3727

                                   EAL/D Education Advisor (Rural & Regional)
                                   02 7814 3731

                                   Intensive English Programs Advisor
                                   02 7814 3284

                                   Multicultural Education and Community Relations
                                   Advisor
                                   02 7814 2607

                                   New Arrivals Program Advisor
                                   02 7814 3046

                                   Refugee Student Programs Advisor
                                   02 7814 3796 or 02 7814 3715

Phone: 02 4224 8646
Email: scarf@scarfsupport.org.au
Web: www.scarfsupport.org.au

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