SERVICE & RATE GUIDE 2018 - DHL EXPRESS - Myanmar
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DHL Express – Excellence. Simply delivered.
DHL EXPRESS
SERVICE & RATE
GUIDE 2018
MYANMAR
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The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
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DHL Service & Rate Guide 2018: Myanmar 2 THE INTERNATIONAL SPECIALISTS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates DHL Express is the global market leader and specialist in international shipping and courier delivery services, and we’ve been building and continuously improving our service for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘can-do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company’s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how DHL Express can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at dhl-mm.com.
DHL Service & Rate Guide 2018: Myanmar 3
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually
every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our
services offer full track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00
Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before
an end of business day delivery service around the world for 9:00 on lanes that guarantee either a next or second
pieces up to 70kg and shipments up to 1,000kg. business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe.DHL Express 9:00
We deliver reliably and quickly to more global destinations features a money-back guarantee and is suitable for pieces
across a single integrated network than any other express up to 30kg and shipments up to 300kg.
delivery company.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments
before 12 noon on the next possible business day. DHL
Express 12:00 offers a money-back guarantee and allows for
heavier pieces up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express
DHL Express 12:00 DHL Express 9:00
Worldwide
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible on the next possible
business day business day business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 59 59
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum piece dimensions (L x W x H) 120 x 80 x 80cm †
120 x 80 x 80cm †
120 x 80 x 80cm†
Pallets accepted Yes No No
Maximum pallet weight 1,000kg n/a n/a
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a
*Additional terms and conditions apply – see dhl-mm.com/en/express for details.
†
Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2018: Myanmar 4 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services IMPORT SERVICES With our DHL Express Worldwide Import product, you can If you need a faster delivery, our DHL Express 12:00 and DHL import shipments from over 200 countries and territories Express 9:00 services are available for import as well. You can in the world. This is more than any other express delivery order an import from another country, to be delivered to company can offer. What’s more, customers in, say, the USA your country or any other destination, by using our dedicated can order an import from China not just to the USA, but electronic shipping solution for imports. You will have one to other destinations as well. We call this a third country account number, one invoice in a single currency and a fixed shipment. price that means you know exactly what you will pay. There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way.
DHL Service & Rate Guide 2018: Myanmar 5 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services OPTIONAL SERVICES DHL Express offers a wide range of optional services – from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Duties and Taxes Paid View charges To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination country. Weekend Delivery View charges We offer Saturday delivery services from and to key cities. To check availability, please contact our Customer Service team on + 95 ( 1 ) 507471 ~ 8 . Extended Liability View charges If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage. Direct Signature View charges If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address. For a full list of optional services, please visit your country website at dhl-mm.com/en/express/optional_services
DHL Service & Rate Guide 2018: Myanmar 6
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
SURCHARGES
In order to maintain a consistently high level of service, in
specific circumstances DHL Express levies a surcharge for
exceptional activities, ensuring that these surcharges are fair
for all of our customers.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of
each shipment and any transportation related surcharges.
It is derived from publicly available fuel oil indices that are
also shown on the DHL Express website at dhl-mm.com/en/
express/shipping/shipping_advice/express_fuel_surcharge_
apem. The charge is calibrated every month to the oil price
that was current two months prior to the billing month. The
Fuel Surcharge applies to international shipments.
Address Correction View charges
Remote Area View charges
This fixed surcharge is applied to any shipment that has
This surcharge applies when a shipment is collected from
an incorrect delivery address at the time of pickup and
or delivered to a location that is distant or difficult to
the delivery cannot be fulfilled after making efforts at
serve. The Remote Area surcharge applies to international
the destination to determine the correct address. The
shipments.
Address Correction surcharge applies to international
shipments.
Oversize Piece View charges
This fixed surcharge applies to any piece, including a pallet, Data Entry View charges
that exceeds the scale weight of 70kg or with a single This fixed surcharge applies for each shipment consigned
dimension in excess of 120cm. The Oversize Piece surcharge with non-electronic, paper based manual waybills. Electronic
applies to international shipments. shipping documentation incurs no additional charges.
Non-Stackable Pallet View charges Security Charges View charges
This fixed surcharge is applied to any pallet within a Additional surcharges may apply when shipping from or to a
shipment that is not stackable either on request by the destination country where DHL is operating at elevated risk
shipper, or because of its shape, packaging or content. The due to continuous state of war, civil unrest, or continuous
Non-Stackable Pallet surcharge applies to international threats from terrorism (Elevated Risk), or when shipping
shipments. to a destination country that is subject to trade restrictions
imposed by the UN Security Council (Restricted Destination).
For a full list of surcharges, please visit your country website at dhl-mm.com/en/express/shipping/shipping_advice/express_fuel_surcharge_apem
DHL Service & Rate Guide 2018: Myanmar 7
SERVICES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Export services Import services Domestic services Optional services Surcharges Customs services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, Bonded Storage View charges
with extensive knowledge and experience of dealing with Storage charges apply when the shipment cannot be
customs topics worldwide. For your peace of mind, we released by customs due to inaccurate or missing paperwork.
provide a wide range of customs support for standard as These charges take effect three days after the shipment
well as non-routine customs-clearance processes. By making arrival date or the broker notification, whichever is later.
sure that clearance is a smooth and efficient process, we The charge applies to the duty and taxes payer.
ensure your shipments arrive as quickly as possible, and
leave you free to focus on your core business. With our Bonded Transit View charges
online tool (tas.dhl.com) we provide essential customs A bonded shipment occurs when DHL is requested to move
information to help you prepare your shipments. non-document foreign-origin goods to a location other than
the regular DHL gateway at destination. Bonded Transit is
Broker Notification View charges normally operated within a country or customs union, and is
At the customer’s request, DHL will provide the necessary necessary prior to final clearance by the importer or
paperwork to the customer’s designated broker to perform designated broker. Bonded Transit applies to both export
the import clearance and resume the delivery to the and import shipments whenever DHL is required to open,
final destination once the clearance is completed. DHL manage or report any form of transfer under bond using
is subsequently not responsible for the timeliness of the our own guarantee.
submission to customs or for the release of the shipment.
Release to Broker View charges
At shipper or importer request, the release of a DHL Express
shipment to the customers designated customs broker of
choice. DHL will transfer the responsibility for a shipment
and related customs documentation to the customer’s
nominated broker for clearance and last mile delivery.
For a full list of customs services, please visit your country website at dhl-mm.com/en/express/customs_support/customs_services
DHL Service & Rate Guide 2018: Myanmar 8
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
PREPARING YOUR SHIPMENT
Shipment weight Documentation required
If you are sending a large but lightweight shipment, where Waybill
its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully
the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each
takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your
calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is
multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment
divide the total sum by 5,000. from collection through to delivery. Your shipment may also
need to be accompanied by customs documentation, such
as a commercial or proforma invoice, as well as additional
paperwork depending on the contents and value of the
shipment and the country you are sending to.
Invoice
Height A commercial or proforma invoice is required when sending
non-document shipments to countries and territories outside
your origin country or customs union. This is essentially a
declaration containing all the details of a transaction and
is used by customs authorities to assess if duties or taxes
are payable. A commercial invoice is used when goods are
part of a commercial transaction or intended for resale.
Length
A proforma invoice is used when sending goods of no
Width
commercial value (for example, when sending samples).
DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length,
and/or not meeting DHL standards for packing. Refer to our Packing Guide on www.dhl.com. These network restrictions
are subject to change with 30 days’ notice.
DHL Service & Rate Guide 2018: Myanmar 9
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
Your invoice will require the following details:
1 Bank details 8 Reason for export
These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift;
transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement;
not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects.
2 Description
Generic or broad descriptions are no longer permitted and
Exporter
Tax ID/VAT No:
Commercial Invoice
are likely to cause delays. Descriptions should include the
Bank details Date:
1
items, how many there are, what they are made of, and
Waybill number:
what they will be used for. For example, describing items Invoice no:
as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code:
classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer
Tax ID/VAT No:
3 Commodity code Shipment reference:
This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of
goods code quantity [Currency] value weight manufacture/origin
country to classify the goods to be exported. It assists 2 3
[Currency]
4
clearance and avoids delays.
4 Country of manufacture/origin
Freight:
This relates to the place of manufacture, not the country of Insurance:
export. If items are manufactured in more than one country,
Total declared value/currency: Total net
5
please list the origins. weight/ kg(s)
Total Pieces Total gross
weight/ kg(s)
5 Total declared value Type of export: 6
Incoterms: 7
This is the total value of the transaction for customs
Reason for export: 8
purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that
the contents of the shipments are as stated above
value should include freight and insurance charges if the
Position in company: Signature:
seller is responsible for these two elements.
Company stamp
6 Type of export
The options are: (1) Permanent; (2) Temporary; and
(3) Repair & Return.
7 Incoterms
Insert the Incoterm that best describes the terms of the
transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2018: Myanmar 10
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Goods
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage
by DHL. This list includes items which are prohibited for
Packaging guidelines carriage by any law, regulation or statute of any federal,
n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or
old labels and markings are removed. through which the items may be carried. For international
n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified
be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion
delay delivery if it becomes separated from your shipment. refuse to carry other items not listed below.
n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices
during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal)
is flat and not covered by tape, shrinkwrap or strapping. n Cash (legal tender – bank notes, currency notes and coins)
n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives / explosive
and please ensure it does not overlap the corners or devices
edges of boxes. n Human remains or ashes
n Use adequate protective wrapping for fragile or delicate n Hunting (animal) trophies, animal parts such as ivory
items and ensure they are packed as far away as possible and sharks fin, animal remains or ashes, or animal by-
from the corners of boxes. products and derived products not intended for human
n To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging. n Illegal goods, such as counterfeit goods and narcotics
n Any individual pieces over 70kg should be placed on a n Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising n Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet. n Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging
items, suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
For more information on the range of packaging available,
please contact your DHL Account Manager or local Customer
Service team.DHL Service & Rate Guide 2018: Myanmar 11
HOW TO SHIP WITH
DHL EXPRESS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Preparing your shipment Packaging your shipment Paying for your shipment
Restricted Items n Financial and monetary commodities – examples include
The following items will NOT be accepted for carriage unless but are not limited to activated SIM cards for mobile
otherwise agreed to by DHL. To obtain such agreement a phones, blank or activated credit or cash dispenser cards,
business case will need to be conducted by DHL and the blank cheques, event tickets, lottery tickets, money or
items approved for carriage will be recorded in writing with postal orders, pre-paid phone cards, tickets (blank stock),
the Customer. traveller’s cheques, vouchers/tokens, unused stamps etc.
n Air guns, imitation or replica firearms, firearm parts Applicable to all shipments valued in excess of
and replica ammunition (includes rifle butts, trigger EUR 500,000
mechanisms, screws / bolts etc which are manufactured for n Furs
the sole purpose of creating a functional firearm) n Jewellery and watches and with individual values in excess
n Antiques and works of art with a shipment value in excess of EUR 5,000. The shipment must not exceed EUR 100,000
of EUR 500,000
n Banderols / Tax stickers with a shipment value in excess of PAYING FOR YOUR SHIPMENT
EUR 500,000
n Cigarettes and electronic cigarettes with a shipment value You can pay for DHL Express services either with cash or
in excess of EUR 500,000. by bank transfer. You can open an account with
n Dangerous / hazardous goods including but not limited to DHL Express to pay via bank transfer; and all account
perfumes, aftershaves, aerosols, flammable substances, dry customers receive invoices on a pre-determined basis.
ice, biological substances, UN classified dangerous goods For more details, please get in touch with a Customer
and any goods specified as such under International Air Service Advisor at your local DHL Express office or go
Transport Association regulations (“IATA”), the Agreement to dhl.com/en/express/shipping/open_account.
on Dangerous Goods by Road (“ADR”) or International
Maritime Dangerous Goods (“IMDG”) regulations.
Applicable to all shipments valued in excess of
EUR 500,000DHL Service & Rate Guide 2018: Myanmar 12
SHIPPING TOOLS
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
SHIPPING SOLUTIONS
Making shipping easier Customer shipping integration
DHL Express offers a choice of electronic tools to suit even Using EDI and XML Services enables you to incorporate
the most demanding requirements. We invest continually DHL’s online shipping capabilities into your own website,
in market-leading technologies to make it easier for you to warehouse or customer service application. This provides
send your shipments around the world. As a result, you have global shipment tracking while making it faster and easier
more time to focus on your business. to access information about transit times, rates and courier
bookings.
Our electronic solutions cover online and offline options,
as well as integrated solutions. In addition, we provide Specific solutions
industry-specific solutions tailored for the Life Sciences and DHL offers additional capabilities for businesses requiring
Technology sectors. More information about our general more specialized solutions – for example, its Medical Express
capabilities is provided on this page. and Collect & Return services. For more information, please
contact your DHL Account Manager or local Customer
dhl.com Service team.
Our website provides a comprehensive guide to DHL Express
shipping services, as well as transport news, service updates
and contact details. To make doing business with us even
easier, the site features interactive tools that include online
booking, tracking and a volumetric weight calculator.
MyDHL
MyDHL gives you access to all DHL’s online capabilities. It
allows you to prepare your shipments, arrange collections,
store address details and use proactive tracking services.
You can register online at mydhl.com and benefit from
online billing solutions, eReturn and a lot more – all via a
single portal, giving you access to one or more accounts.
Easyship
This is an offline advanced shipment management tool for
any organization with large shipping volumes or regular
scheduled deliveries. DHL Easyship can handle the needs of
multinational supply chains or any business with a central
shipping function. It is a Windows-based system, which
is easy to use yet very powerful – enabling you to handle
everything from regular mailshots to multi-stage shipping
processes.DHL Service & Rate Guide 2018: Myanmar 13
ZONES AND RATES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price
Optional services Surcharges Customs services
of your shipment
CALCULATE THE PRICE OF YOUR SHIPMENT
1. Decide which service best suits your needs
(see page 3 for international services)
2. Weigh your shipment (see page 8 and dhl.com/
volumetricweight)
OPTIONAL SERVICES
Optional services View explanation How we charge Additional charge
Duties and Taxes Paid Per shipment 22 USD
Weekend Delivery By shipment weight Free Of Charge
Extended Liability Per shipment 5 USD
Direct Signature Per shipment 6 USD
For a full list of optional services, please visit your country website at dhl-mm.com/en/express/optional_services.htmlDHL Service & Rate Guide 2018: Myanmar 14
ZONES AND RATES
The international specialists Services How to ship with DHL Express Shipping tools Zones and rates
Calculate the price
Optional services Surcharges Customs services
of your shipment
SURCHARGES
Surcharges View explanation How we charge Additional charge
Fuel Surcharge Per shipment Variable
By shipment USD 22 per shipment
Remote Area
weight or USD 0.5 per kilo, if higher
Additional Handling
Oversize Piece Per piece 90 USD
Non-Stackable Pallet Per piece 170 USD
Address Correction Per shipment 13 USD
Data Entry Per shipment 5 USD
Security Charges
Elevated Risk Per shipment 23 USD
Restricted Destination Per shipment 34 USD
CUSTOMS SERVICES
Customs services View explanation How we charge Additional charge
Advance Payment Per shipment MMK15,000
Broker Notification Per shipment MMK15,500
Per shipment and per kg per day MMK8,000 per day
Bonded Storage
after 3 calendar days and MMK155 per kg per day
Bonded Transit Per shipment MMK200,000
Release to Broker Per shipment MMK62,000
For a full list of surcharges/customs services, please visit your country website at dhl-mm.com/en/express/customs_support/customs_servicesSERVICE CENTER ADDRESSES AND PHONE NUMBERS
Yangon Mandalay Nay Pyi Taw
No. 58, Wardan Street, Hotel Mandalay Compound Near Myo Ma Market.
Lanmadaw Township, No. (652), 78th Road, Between 37th & 38th Street, Mobile +95-9-4315 402
Yangon, Myanmar. Maharaungmyay Township, Phone +95-67-420 606
Phone +95-1-2315516 - 18 Mandalay, Myanmar.
Phone +95-2-40 39274, 09-5146971
Fax +95-2-40 39273
No. 220, Insein Road
Hlaing Township
Yangon, Myanmar
Tel : +95-1-2305 405
Fax: +95-1-2305 404
For contact details of the DHL Express office
nearest to you, please visit our website at dhl-mm.com
or call the customer service hotline on + 95 ( 1 ) 507471 ~ 8
Valid: 1st January 2018You can also read
