SERVICE & RATE GUIDE 2018 - DHL EXPRESS - Myanmar
Page content transcription
If your browser does not render page correctly, please read the page content below
DHL Express – Excellence. Simply delivered. DHL EXPRESS SERVICE & RATE GUIDE 2018 MYANMAR Please click the menu below to go directly to the information you are looking for. The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Page 2 Page 3 Page 8 Page 12 Page 13
DHL Service & Rate Guide 2018: Myanmar 2 THE INTERNATIONAL SPECIALISTS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates DHL Express is the global market leader and specialist in international shipping and courier delivery services, and we’ve been building and continuously improving our service for more than 45 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 90,000 employees provide services to more than 2.5 million customers. What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘can-do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible. Their expertise has been further enhanced recently as a result of all our employees participating in the company’s award-winning Certified International Specialists (CIS) engagement and development program. This guide enables you to find out how DHL Express can help you with your international shipping needs, and to see what best fits your needs from our wide range of products and services. Should you have any questions, please get in touch with your DHL Account Manager or visit us at dhl-mm.com.
DHL Service & Rate Guide 2018: Myanmar 3 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services All our services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full track-and-trace visibility so you always know where your shipments are. EXPORT SERVICES DHL Express Worldwide DHL Express 9:00 Our most popular product, DHL Express Worldwide, offers Our premium time-definite service offers a delivery before an end of business day delivery service around the world for 9:00 on lanes that guarantee either a next or second pieces up to 70kg and shipments up to 1,000kg. business day delivery. DHL Express 9:00 is offered to the majority of business centers in Europe.DHL Express 9:00 We deliver reliably and quickly to more global destinations features a money-back guarantee and is suitable for pieces across a single integrated network than any other express up to 30kg and shipments up to 300kg. delivery company. DHL Express 12:00 With DHL Express 12:00 you will receive your shipments before 12 noon on the next possible business day. DHL Express 12:00 offers a money-back guarantee and allows for heavier pieces up to 70kg and shipments up to 300kg. Our international services at a glance DHL Express DHL Express 12:00 DHL Express 9:00 Worldwide Delivery by the end of Delivery before 12 noon Delivery before 9:00 Service description the next possible on the next possible on the next possible business day business day business day Money-back guarantee No Yes* Yes* Countries and territories covered More than 220 59 59 Delivery attempts 2 2 2 Maximum piece weight (not on pallet) 70kg 70kg 30kg Maximum piece dimensions (L x W x H) 120 x 80 x 80cm † 120 x 80 x 80cm † 120 x 80 x 80cm† Pallets accepted Yes No No Maximum pallet weight 1,000kg n/a n/a Maximum shipment weight 1,000kg 300kg 300kg Maximum pallet dimensions (L x W x H) 120 x 100 x 160cm n/a n/a *Additional terms and conditions apply – see dhl-mm.com/en/express for details. † Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.
DHL Service & Rate Guide 2018: Myanmar 4 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services IMPORT SERVICES With our DHL Express Worldwide Import product, you can If you need a faster delivery, our DHL Express 12:00 and DHL import shipments from over 200 countries and territories Express 9:00 services are available for import as well. You can in the world. This is more than any other express delivery order an import from another country, to be delivered to company can offer. What’s more, customers in, say, the USA your country or any other destination, by using our dedicated can order an import from China not just to the USA, but electronic shipping solution for imports. You will have one to other destinations as well. We call this a third country account number, one invoice in a single currency and a fixed shipment. price that means you know exactly what you will pay. There is no need for local brokers or forwarders to get involved in any part of the process. You are in full control, and able to manage all aspects of your imports in a very simple way.
DHL Service & Rate Guide 2018: Myanmar 5 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services OPTIONAL SERVICES DHL Express offers a wide range of optional services – from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide. Duties and Taxes Paid View charges To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination country. Weekend Delivery View charges We offer Saturday delivery services from and to key cities. To check availability, please contact our Customer Service team on + 95 ( 1 ) 507471 ~ 8 . Extended Liability View charges If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage. Direct Signature View charges If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address. For a full list of optional services, please visit your country website at dhl-mm.com/en/express/optional_services
DHL Service & Rate Guide 2018: Myanmar 6 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services SURCHARGES In order to maintain a consistently high level of service, in specific circumstances DHL Express levies a surcharge for exceptional activities, ensuring that these surcharges are fair for all of our customers. Fuel Surcharge View charges This variable surcharge is applied to the weight charge of each shipment and any transportation related surcharges. It is derived from publicly available fuel oil indices that are also shown on the DHL Express website at dhl-mm.com/en/ express/shipping/shipping_advice/express_fuel_surcharge_ apem. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to international shipments. Address Correction View charges Remote Area View charges This fixed surcharge is applied to any shipment that has This surcharge applies when a shipment is collected from an incorrect delivery address at the time of pickup and or delivered to a location that is distant or difficult to the delivery cannot be fulfilled after making efforts at serve. The Remote Area surcharge applies to international the destination to determine the correct address. The shipments. Address Correction surcharge applies to international shipments. Oversize Piece View charges This fixed surcharge applies to any piece, including a pallet, Data Entry View charges that exceeds the scale weight of 70kg or with a single This fixed surcharge applies for each shipment consigned dimension in excess of 120cm. The Oversize Piece surcharge with non-electronic, paper based manual waybills. Electronic applies to international shipments. shipping documentation incurs no additional charges. Non-Stackable Pallet View charges Security Charges View charges This fixed surcharge is applied to any pallet within a Additional surcharges may apply when shipping from or to a shipment that is not stackable either on request by the destination country where DHL is operating at elevated risk shipper, or because of its shape, packaging or content. The due to continuous state of war, civil unrest, or continuous Non-Stackable Pallet surcharge applies to international threats from terrorism (Elevated Risk), or when shipping shipments. to a destination country that is subject to trade restrictions imposed by the UN Security Council (Restricted Destination). For a full list of surcharges, please visit your country website at dhl-mm.com/en/express/shipping/shipping_advice/express_fuel_surcharge_apem
DHL Service & Rate Guide 2018: Myanmar 7 SERVICES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Export services Import services Domestic services Optional services Surcharges Customs services CUSTOMS SERVICES DHL Express is the international specialist in shipping, Bonded Storage View charges with extensive knowledge and experience of dealing with Storage charges apply when the shipment cannot be customs topics worldwide. For your peace of mind, we released by customs due to inaccurate or missing paperwork. provide a wide range of customs support for standard as These charges take effect three days after the shipment well as non-routine customs-clearance processes. By making arrival date or the broker notification, whichever is later. sure that clearance is a smooth and efficient process, we The charge applies to the duty and taxes payer. ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. With our Bonded Transit View charges online tool (tas.dhl.com) we provide essential customs A bonded shipment occurs when DHL is requested to move information to help you prepare your shipments. non-document foreign-origin goods to a location other than the regular DHL gateway at destination. Bonded Transit is Broker Notification View charges normally operated within a country or customs union, and is At the customer’s request, DHL will provide the necessary necessary prior to final clearance by the importer or paperwork to the customer’s designated broker to perform designated broker. Bonded Transit applies to both export the import clearance and resume the delivery to the and import shipments whenever DHL is required to open, final destination once the clearance is completed. DHL manage or report any form of transfer under bond using is subsequently not responsible for the timeliness of the our own guarantee. submission to customs or for the release of the shipment. Release to Broker View charges At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery. For a full list of customs services, please visit your country website at dhl-mm.com/en/express/customs_support/customs_services
DHL Service & Rate Guide 2018: Myanmar 8 HOW TO SHIP WITH DHL EXPRESS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Preparing your shipment Packaging your shipment Paying for your shipment PREPARING YOUR SHIPMENT Shipment weight Documentation required If you are sending a large but lightweight shipment, where Waybill its volumetric weight exceeds its actual weight, the cost of All shipments sent with DHL Express need to have a fully the shipment is calculated on the space your consignment completed DHL waybill or label securely attached to each takes up on the aircraft. This is a standard IATA method. To piece. This will enable the successful movement of your calculate the volumetric weight of your shipment, simply shipment through the DHL network. Each waybill or label is multiply the length by height by width in centimetres, then individually numbered to allow you to track your shipment divide the total sum by 5,000. from collection through to delivery. Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as well as additional paperwork depending on the contents and value of the shipment and the country you are sending to. Invoice Height A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used by customs authorities to assess if duties or taxes are payable. A commercial invoice is used when goods are part of a commercial transaction or intended for resale. Length A proforma invoice is used when sending goods of no Width commercial value (for example, when sending samples). DHL Express does not accept shipments exceeding 1,000 kg, or containing pieces exceeding 300 kg or 300 cm in length, and/or not meeting DHL standards for packing. Refer to our Packing Guide on www.dhl.com. These network restrictions are subject to change with 30 days’ notice.
DHL Service & Rate Guide 2018: Myanmar 9 HOW TO SHIP WITH DHL EXPRESS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Preparing your shipment Packaging your shipment Paying for your shipment Your invoice will require the following details: 1 Bank details 8 Reason for export These are the bank details that will be used for the This could be: For Sale; For Repair; After Repair; Gift; transaction between the seller and buyer. These details are Sample; Personal Use Not For Resale; Replacement; not required for non-commercial/proforma invoices. Intercompany Transfer; or Personal Effects. 2 Description Generic or broad descriptions are no longer permitted and Exporter Tax ID/VAT No: Commercial Invoice are likely to cause delays. Descriptions should include the Bank details Date: 1 items, how many there are, what they are made of, and Waybill number: what they will be used for. For example, describing items Invoice no: as ‘samples’, ‘parts’ or ‘spares’ is not acceptable for customs Exporter code: classification, safety and security reasons. Importer (Bill to): Receiver if different from Importer Tax ID/VAT No: 3 Commodity code Shipment reference: This is the product identification code used by the exporting Full description of Commodity Item Unit value Subtotal Net Country of goods code quantity [Currency] value weight manufacture/origin country to classify the goods to be exported. It assists 2 3 [Currency] 4 clearance and avoids delays. 4 Country of manufacture/origin Freight: This relates to the place of manufacture, not the country of Insurance: export. If items are manufactured in more than one country, Total declared value/currency: Total net 5 please list the origins. weight/ kg(s) Total Pieces Total gross weight/ kg(s) 5 Total declared value Type of export: 6 Incoterms: 7 This is the total value of the transaction for customs Reason for export: 8 purposes based on the Incoterm selected. The total declared I/We hereby certify that the information contained in this invoice is true and correct and that the contents of the shipments are as stated above value should include freight and insurance charges if the Position in company: Signature: seller is responsible for these two elements. Company stamp 6 Type of export The options are: (1) Permanent; (2) Temporary; and (3) Repair & Return. 7 Incoterms Insert the Incoterm that best describes the terms of the transaction. For example, DAP (Delivered At Place).
DHL Service & Rate Guide 2018: Myanmar 10 HOW TO SHIP WITH DHL EXPRESS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Preparing your shipment Packaging your shipment Paying for your shipment PACKAGING YOUR SHIPMENT To ensure that your shipments travel safely and securely Prohibited and Restricted Goods through the DHL Express global network, it is important that Prohibited Items they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for Packaging guidelines carriage by any law, regulation or statute of any federal, n If you are re-using envelopes or boxes, please ensure that state or local government of any country from, to or old labels and markings are removed. through which the items may be carried. For international n Securely fix the waybill to the shipment. The waybill can carriage there may be additional prohibited items specified be thought of as the shipment’s airline ticket and it will by the country of destination. DHL may at its sole discretion delay delivery if it becomes separated from your shipment. refuse to carry other items not listed below. n The barcodes on the waybill are scanned at numerous points n All Samsung Galaxy Note7 and Samsung Note7 devices during your shipment’s journey. Please ensure the barcode n Bullion (of any precious metal) is flat and not covered by tape, shrinkwrap or strapping. n Cash (legal tender – bank notes, currency notes and coins) n Place the waybill on the top or side of your shipment n Complete firearms, ammunition, explosives / explosive and please ensure it does not overlap the corners or devices edges of boxes. n Human remains or ashes n Use adequate protective wrapping for fragile or delicate n Hunting (animal) trophies, animal parts such as ivory items and ensure they are packed as far away as possible and sharks fin, animal remains or ashes, or animal by- from the corners of boxes. products and derived products not intended for human n To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES attention to the packaging of sharp items. There should not Convention and/or local law be any possibility of the contents piercing the packaging. n Illegal goods, such as counterfeit goods and narcotics n Any individual pieces over 70kg should be placed on a n Live animals (including but not limited to mammals, pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects, necessary to place the individual pieces on a pallet unless larvae and pupae) they exceed 70kg. For example, a shipment comprising n Loose lithium metal batteries under IATA PI968 section II four 25kg pieces does not have to be placed on a pallet. n Loose precious and semi-precious stones (cut or un-cut, polished or un-polished) DHL packaging We offer a range of high-quality DHL-branded packaging items, suitable for shipping items of all shapes and sizes. The items available include: n Flyer bags n Cardboard document envelopes n Boxes in a range of sizes n Tubes For more information on the range of packaging available, please contact your DHL Account Manager or local Customer Service team.
DHL Service & Rate Guide 2018: Myanmar 11 HOW TO SHIP WITH DHL EXPRESS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Preparing your shipment Packaging your shipment Paying for your shipment Restricted Items n Financial and monetary commodities – examples include The following items will NOT be accepted for carriage unless but are not limited to activated SIM cards for mobile otherwise agreed to by DHL. To obtain such agreement a phones, blank or activated credit or cash dispenser cards, business case will need to be conducted by DHL and the blank cheques, event tickets, lottery tickets, money or items approved for carriage will be recorded in writing with postal orders, pre-paid phone cards, tickets (blank stock), the Customer. traveller’s cheques, vouchers/tokens, unused stamps etc. n Air guns, imitation or replica firearms, firearm parts Applicable to all shipments valued in excess of and replica ammunition (includes rifle butts, trigger EUR 500,000 mechanisms, screws / bolts etc which are manufactured for n Furs the sole purpose of creating a functional firearm) n Jewellery and watches and with individual values in excess n Antiques and works of art with a shipment value in excess of EUR 5,000. The shipment must not exceed EUR 100,000 of EUR 500,000 n Banderols / Tax stickers with a shipment value in excess of PAYING FOR YOUR SHIPMENT EUR 500,000 n Cigarettes and electronic cigarettes with a shipment value You can pay for DHL Express services either with cash or in excess of EUR 500,000. by bank transfer. You can open an account with n Dangerous / hazardous goods including but not limited to DHL Express to pay via bank transfer; and all account perfumes, aftershaves, aerosols, flammable substances, dry customers receive invoices on a pre-determined basis. ice, biological substances, UN classified dangerous goods For more details, please get in touch with a Customer and any goods specified as such under International Air Service Advisor at your local DHL Express office or go Transport Association regulations (“IATA”), the Agreement to dhl.com/en/express/shipping/open_account. on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations. Applicable to all shipments valued in excess of EUR 500,000
DHL Service & Rate Guide 2018: Myanmar 12 SHIPPING TOOLS The international specialists Services How to ship with DHL Express Shipping tools Zones and rates SHIPPING SOLUTIONS Making shipping easier Customer shipping integration DHL Express offers a choice of electronic tools to suit even Using EDI and XML Services enables you to incorporate the most demanding requirements. We invest continually DHL’s online shipping capabilities into your own website, in market-leading technologies to make it easier for you to warehouse or customer service application. This provides send your shipments around the world. As a result, you have global shipment tracking while making it faster and easier more time to focus on your business. to access information about transit times, rates and courier bookings. Our electronic solutions cover online and offline options, as well as integrated solutions. In addition, we provide Specific solutions industry-specific solutions tailored for the Life Sciences and DHL offers additional capabilities for businesses requiring Technology sectors. More information about our general more specialized solutions – for example, its Medical Express capabilities is provided on this page. and Collect & Return services. For more information, please contact your DHL Account Manager or local Customer dhl.com Service team. Our website provides a comprehensive guide to DHL Express shipping services, as well as transport news, service updates and contact details. To make doing business with us even easier, the site features interactive tools that include online booking, tracking and a volumetric weight calculator. MyDHL MyDHL gives you access to all DHL’s online capabilities. It allows you to prepare your shipments, arrange collections, store address details and use proactive tracking services. You can register online at mydhl.com and benefit from online billing solutions, eReturn and a lot more – all via a single portal, giving you access to one or more accounts. Easyship This is an offline advanced shipment management tool for any organization with large shipping volumes or regular scheduled deliveries. DHL Easyship can handle the needs of multinational supply chains or any business with a central shipping function. It is a Windows-based system, which is easy to use yet very powerful – enabling you to handle everything from regular mailshots to multi-stage shipping processes.
DHL Service & Rate Guide 2018: Myanmar 13 ZONES AND RATES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Calculate the price Optional services Surcharges Customs services of your shipment CALCULATE THE PRICE OF YOUR SHIPMENT 1. Decide which service best suits your needs (see page 3 for international services) 2. Weigh your shipment (see page 8 and dhl.com/ volumetricweight) OPTIONAL SERVICES Optional services View explanation How we charge Additional charge Duties and Taxes Paid Per shipment 22 USD Weekend Delivery By shipment weight Free Of Charge Extended Liability Per shipment 5 USD Direct Signature Per shipment 6 USD For a full list of optional services, please visit your country website at dhl-mm.com/en/express/optional_services.html
DHL Service & Rate Guide 2018: Myanmar 14 ZONES AND RATES The international specialists Services How to ship with DHL Express Shipping tools Zones and rates Calculate the price Optional services Surcharges Customs services of your shipment SURCHARGES Surcharges View explanation How we charge Additional charge Fuel Surcharge Per shipment Variable By shipment USD 22 per shipment Remote Area weight or USD 0.5 per kilo, if higher Additional Handling Oversize Piece Per piece 90 USD Non-Stackable Pallet Per piece 170 USD Address Correction Per shipment 13 USD Data Entry Per shipment 5 USD Security Charges Elevated Risk Per shipment 23 USD Restricted Destination Per shipment 34 USD CUSTOMS SERVICES Customs services View explanation How we charge Additional charge Advance Payment Per shipment MMK15,000 Broker Notification Per shipment MMK15,500 Per shipment and per kg per day MMK8,000 per day Bonded Storage after 3 calendar days and MMK155 per kg per day Bonded Transit Per shipment MMK200,000 Release to Broker Per shipment MMK62,000 For a full list of surcharges/customs services, please visit your country website at dhl-mm.com/en/express/customs_support/customs_services
SERVICE CENTER ADDRESSES AND PHONE NUMBERS Yangon Mandalay Nay Pyi Taw No. 58, Wardan Street, Hotel Mandalay Compound Near Myo Ma Market. Lanmadaw Township, No. (652), 78th Road, Between 37th & 38th Street, Mobile +95-9-4315 402 Yangon, Myanmar. Maharaungmyay Township, Phone +95-67-420 606 Phone +95-1-2315516 - 18 Mandalay, Myanmar. Phone +95-2-40 39274, 09-5146971 Fax +95-2-40 39273 No. 220, Insein Road Hlaing Township Yangon, Myanmar Tel : +95-1-2305 405 Fax: +95-1-2305 404 For contact details of the DHL Express office nearest to you, please visit our website at dhl-mm.com or call the customer service hotline on + 95 ( 1 ) 507471 ~ 8 Valid: 1st January 2018
You can also read
NEXT SLIDES ... Cancel