SERVICE & RATE GUIDE 2020 - DHL EXPRESS HONG KONG
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DHL EXPRESS
SERVICE & RATE
GUIDE 2020
HONG KONG
Get started
The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 3 Page 10
2
CONNECTING YOUR WORLD
Operating in
220+ countries and
territories worldwide 260+ aircraft
3,000+ 3,000+
facilities ights per day
fl
(commercial and
non-commercial)
300+
TAPA* certifications
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v ehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are approximate as of the end of 2018
*TAPA = Transported Asset Protection Association
3
DHL Service & Rate Guide 2020: Hong Kong
THE INTERNATIONAL SPECIALISTS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite you with your international shipping needs, and to see what best
knowledge they need to do their job competently and fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on DHL Account Manager or visit us at dhl.com.hk/en/express.
DHL Express as the experts in international express.
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DHL Service & Rate Guide 2020: Hong Kong
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00
DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 79 21
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.com.hk/en/express for details.
†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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DHL Service & Rate Guide 2020: Hong Kong
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can import shipments
from over 220 countries and territories in the world. This is more than any
other express delivery company can offer. What’s more, customers in, say, the
USA can order an import from China not just to the USA, but to other
destinations as well. We call this a third country shipment.
There is no need for local brokers or forwarders to get involved in any part of
the process. You are in full control, and able to manage all aspects of your
imports in a very simple way.
If you need a faster delivery, our DHL Express 12:00 is available for import as
well. You can order an import from another country and territory, to be
delivered to your country and territory or any other destination, by using our
dedicated electronic shipping solution for imports. You will have one account
number, one invoice in a single currency and a fixed price that means you know
exactly what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your own country and territory,
we can offer our Domestic products with delivery by the end of the next
possible business day.
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DHL Service & Rate Guide 2020: Hong Kong
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Late pick ups
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from
or concierge Service Point
Alternative address Vacation hold
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country and territory guides, white
papers such as ‘The 21st Century Spice Trade’, customer and
trend research and market intelligence tools can enable you to
better understand your customers and shipping requirements to
take the next step in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
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DHL Service & Rate Guide 2020: Hong Kong
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from Importer of Record (IOR) View charges
non-standard deliveries and billing options to climate neutral This service allows the shipper to send a dutiable shipment to
shipping. You have the flexibility to choose the best service for the receiver, with the duties and taxes invoiced to a third party at
your needs with our express delivery services worldwide. destination acting as the nominated Importer of Record (IOR).
Contact Customer Services to learn more. The customs invoice must indicate the importer’s billing details
in addition to the receiver’s shipping address.
Duties and Taxes Paid View charges
DHL Express can arrange for the shipper or a third party to be Printed Invoice View charges
billed for any duties and taxes payable at destination, rather This service is for customers who require a paper invoice where
than the receiver of the shipment being billed. Charges apply e-billing is the agreed standard. This service provides flexibility
whenever the shipper requests that duties, taxes or other for a different invoicing method than what is already agreed.
regulatory fees be billed outside of the destination country and
territory. Residential Address
Customers shipping to a home or private residence can activate
Dedicated Pickup and Delivery View charges specific delivery options by designating the delivery address as
If your business needs a dedicated vehicle to collect or deliver residential. For such shipments, DHL Express will proactively
unusual shipments or a pickup or delivery outside normal notify the receiver via email or SMS about the shipment’s
business hours, we can arrange this for you. progress. Receivers can then select the most suitable delivery
option on the On Demand Delivery website.
Shipment Preparation View charges
This is a convenient, fast and reliable service for seasonal GoGreen Climate Neutral View charges
or irregular shipments that require extra resources for their This service is for customers who need a
preparation. DHL manages the entire process of waybill reliable method to calculate their annual
preparation, content selection, labelling and packaging, carbon emissions at a shipment level and
then sends the shipments to the international addresses. subsequently offset these emissions
through approved environmental programs. The whole process
Saturday Delivery View charges is verified annually by an independent body accredited by the
We offer Saturday delivery services to key cities in more than United Nations. DHL can also provide reports for either a high
70 countries and territories. level estimate or a detailed carbon footprint.
Shipment Insurance View charges Change of Billing View charges
We recommend this comprehensive protection for your valuable This applies when a customer requests a change of defined
or personal shipments, giving you peace of mind in the unlikely billing information on an already issued invoice, and which will
event of physical damage or loss. result in a reissuing of the invoice and, in case of an account
change, crediting of the old account and debiting of the new.
Extended Liability View charges
If you are sending valuable documents such as passports, visa Neutral Delivery View charges
applications or regulatory certificates you can extend the DHL This service allows for the delivery of non-document shipments,
standard liability with this service. It provides coverage and without any value of the product being shared or exposed to
compensation in the case of loss or damage. the receiver, since the commercial invoice is removed prior
to delivery.
Direct Signature View charges
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.
For a full list of optional services, please visit dhl.com.hk/en/express/optional_services.
8
DHL Service & Rate Guide 2020: Hong Kong
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
SURCHARGES
In order to maintain a consistently high level of service, in Lithium Batteries View charges
specific circumstances DHL Express levies a surcharge for A surcharge may apply per shipment when the handling and
exceptional activities, ensuring that these surcharges are fair for transportation of shipments involves Lithium Ion or Lithium
all of our customers. Metal batteries compliant with the appropriate IATA Packing
Instructions 965 Section II.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each Limited Quantities View charges
shipment and any transportation related surcharges. It is A surcharge is applied per shipment when the ground handling
derived from publicly available fuel oil indices that are also and transportation of shipments involves substances and
shown on the DHL Express website at dhl.com.hk/en/express. commodities that are in Limited Quantities in compliance
The charge is calibrated every month to the oil price that was with ADR regulations and which are restricted from air
current two months prior to the billing month. The Fuel transportation. Such dangerous goods are restricted to no
Surcharge applies to international shipments. more than 30kg per piece and are accepted from approved
shippers only.
Remote Area View charges
This surcharge applies when a shipment is collected from Dry Ice UN1845 View charges
or delivered to a location that is distant or difficult to serve. A service charge will be applied for the handling and
The Remote Area surcharge applies to international shipments. transportation of Dry Ice UN1845, which is used as a freezing
agent for non-dangerous goods.
Overweight Piece View charges
A fixed surcharge is applied to every piece, including a Address Correction View charges
pallet that exceeds a scale or volumetric weight of 70kg. This fixed surcharge is applied to any shipment that has an
The Overweight Piece surcharge applies to international incorrect delivery address at the time of pickup and the delivery
shipments. cannot be fulfilled after making efforts at the destination to
determine the correct address. This surcharge applies to
Oversize Piece View charges international shipments.
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 120cm. The Oversize Piece Data Entry View charges
surcharge applies to international shipments. This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
Non-Stackable Pallet View charges shipping documentation incurs no additional charges.
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or Security Charges View charges
because of its shape, content or packaging. This surcharge Additional surcharges may apply when shipping from or to a
applies to international shipments. destination country and territory where DHL is operating at
elevated risk due to continuous state of war, civil unrest, or
Dangerous Goods View charges continuous threats from terrorism (Elevated Risk), or when
DHL can carry acceptable quantities of dangerous goods or shipping to a destination country that is subject to trade
hazardous materials. Packages containing dangerous goods restrictions imposed by the UN Security Council (Restricted
materials will be assessed and a service charge will be applied Destination).
accordingly. Additional charges may also apply.
For a full list of surcharges, please visit dhl.com.hk/en/express/shipping/shipping_advice/surcharges.
9
DHL Service & Rate Guide 2020: Hong Kong
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with Bonded Transit View charges
extensive knowledge and experience of dealing with customs A bonded shipment occurs when DHL is requested to move
topics worldwide. For your peace of mind, we provide a wide non-document foreign-origin goods to a location other than the
range of customs support for standard as well as non-routine regular DHL gateway at destination. Bonded Transit is normally
customs-clearance processes. By making sure that clearance is operated within a country and territory or customs union, and is
a smooth and efficient process, we ensure your shipments arrive necessary prior to final clearance by the importer or designated
as quickly as possible, and leave you free to focus on your core broker. Bonded Transit applies to both export and import
business. With our online tool (tas.dhl.com) we provide essential shipments whenever DHL is required to open, manage or report
customs information to help you prepare your shipments. any form of transfer under bond using our own guarantee.
Disbursement View charges Export Declaration View charges
At the receiver’s request, DHL credit or cash is used to fund the Applies in countries and territories where an export declaration
clearance, duty and tax charges relating to a shipment or piece, is required for shipments containing controlled commodities or
instead of the receiver using their own bond or credit line. exceeding a certain value threshold or weight. Depending on
The customs process is accelerated, with DHL making prompt origin country and territory, shippers that submit a declaration
payment of relevant charges while the receiver defers payment online may avoid the local charge.
until an agreed date.
Release to Broker View charges
Advance Payment View charges At shipper or importer request, the release of a DHL Express
The service covers any import of a non-document shipment for shipment to the customers designated customs broker of
which DHL has paid or used its customs credit line advancing choice. DHL will transfer the responsibility for a shipment and
customs duties, taxes or regulatory charges on behalf of those related customs documentation to the customer’s nominated
importers with whom DHL has no contract. The charge is based broker for clearance and last mile delivery.
on the credit advanced or guaranteed and is subject to a
standard minimum. Clearance Data Modification View charges
A surcharge applies in case the customs declared value of a
Broker Notification View charges shipment requires modification either before or during the
At the customer’s request, DHL will provide the necessary customs clearance process.
paperwork to the customer’s designated broker to perform the
import clearance and resume the delivery to the final destination Multiline Entry View charges
once the clearance is completed. DHL is subsequently not A service charge will be assessed for multiline item entries with
responsible for the timeliness of the submission to customs or more than five lines. An example would be – one shipment with
for the release of the shipment. multiple products or multiple invoices. All products require
identification and must be classified under separate harmonized
Bonded Storage View charges tariff numbers.
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.
For a full list of customs charges, please visit dhl.com.hk/en/express/customs_support/customs_services.
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DHL Service & Rate Guide 2020: Hong Kong
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height
volumetric (dimensional) weight exceeds its actual
weight, the cost of the shipment is calculated on the space
your consignment takes up on the aircraft. This is a Length
standard IATA method. To calculate the volumetric weight Width
of your shipment, simply multiply the length by height by
width in centimeters, then divide the total sum by 5,000
for each piece in the shipment. Any piece in the shipment
may be re-weighed and/or re-measured by DHL to
confirm this calculation.
2 Documentation required: waybill
All shipments sent with DHL Express need to have a fully
completed DHL waybill or label securely attached to each
piece. This will enable the successful movement of your
shipment through the DHL network. Each waybill or label
is individually numbered to allow you to track your
shipment from collection through to delivery. Your
shipment may also need to be accompanied by customs
documentation, such as a commercial or proforma
invoice, as well as additional paperwork depending on the
contents and value of the shipment and the country and
territory you are sending to.
3 Documentation required: invoice
A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country and territory or
customs union. This is essentially a declaration containing
all the details of a transaction and is used by customs
authorities to assess if duties or taxes are payable. A
commercial invoice is used when goods are part of a
commercial transaction or intended for resale. A proforma
invoice is used when sending goods of no commercial
value (for example, when sending samples).11
DHL Service & Rate Guide 2020: Hong Kong
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT
Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used
Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer
2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference
permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)
3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country and territory to
classify the goods to be exported. It assists 6 Type of export
7 Incoterms
clearance and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY AND TERRITORY OF
Position in company Signature
MANUFACTURE/ORIGIN
This relates to the place of manufacture, Company stamp
not the country and territory of export. If
items are manufactured in more than one
country and territory, please list the origins.
7
INCOTERM
5
TOTAL DECLARED VALUE Insert the Incoterm that best describes the
This is the total value of the transaction for terms of the transaction. For example, DAP
customs purposes based on the Incoterm (Delivered At Place).
selected. The total declared value should
include freight and insurance charges 8 REASON
FOR EXPORT
if the seller is responsible for these two This could be: For Sale; For Repair; After
elements. Repair; Gift; Sample; Personal Use Not
For Resale; Replacement; Intercompany
6
TYPE OF EXPORT Transfer; or Personal Effects.
The options are: (1) Permanent;
(2) Temporary; and (3) Repair & Return.12
DHL Service & Rate Guide 2020: Hong Kong
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
nn If you are re-using envelopes or boxes, please ensure that government of any country and territory from, to or through
old labels and markings are removed which the items may be carried. For international carriage there
nn Securely fix the waybill to the shipment. The waybill can be may be additional prohibited items specified by the country and
thought of as the shipment’s airline ticket and it will delay territory of destination. DHL may at its sole discretion refuse to
delivery if it becomes separated from your shipment carry other items not listed below.
nn The barcodes on the waybill are scanned at numerous nn All Samsung Galaxy Note7 and Samsung Note7 devices
points during your shipment’s journey. Please ensure nn Bullion (of any precious metal)
the barcode is flat and not covered by tape, shrinkwrap nn Cash (legal tender – bank notes, currency notes and coins)
or strapping nn Complete firearms, ammunition, explosives/explosive
nn Place the waybill on the top or side of your shipment devices including inert explosives and test pieces, air guns,
and please ensure it does not overlap the corners or replica and imitation firearms
edges of boxes nn Human remains or ashes in any form
nn Use adequate protective wrapping for fragile or delicate nn Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes and derived products not intended for human
nn To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging nn Illegal goods, such as counterfeit goods and narcotics
nn Any individual pieces over 70kg should be placed on a nn Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising nn Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet nn Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
The items available include:
nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes
nn Tubes
For more information please refer to the Packing Guide
available on dhl.com.hk/en/express/shipping/shipping_advice/
packaging_advice.13
DHL Service & Rate Guide 2020: Hong Kong
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items Air Transport Association regulations (“IATA”), the
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations. Applicable to all shipments valued in excess of
approved for carriage will be recorded in writing with the EUR 500,000
customer. nn Financial and monetary commodities – examples include
nn Air guns, tasers, imitation or replica firearms, firearm parts but are not limited to activated SIM cards for mobile
and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
nn Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of
nn Banderols/Tax stickers with a shipment value in excess of EUR 500,000
EUR 500,000 nn Furs
nn Cannabis for medicinal purposes from bona fide nn Jewellery and watches and with individual values in excess
pharmaceutical manufacturers with appropriate licences of EUR 5,000. The shipment must not exceed EUR 100,000
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
PAYING FOR YOUR SHIPMENT
nn Cigarettes, cigars, tobacco products and electronic
You can pay for DHL Express services either with cash, a credit
cigarettes with a shipment value in excess of EUR 500,000
card or by bank transfer. You can open an account with DHL
nn Commemorative coins and medals with an individual value
Express to pay via bank transfer; and all account customers
or total shipment value of EUR 2,000 or more are restricted
receive invoices on a pre-agreed basis. For more details, please
for carriage
get in touch with a Customer Service Advisor at your local
nn Dangerous/hazardous goods including but not limited to
DHL Express office or go to dhl.com.hk/en/express/shipping/
perfumes, aftershaves, aerosols, flammable substances,
open_account.
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International14
DHL Service & Rate Guide 2020: Hong Kong
SHIPPING TOOLS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
SHIPPING TOOLS
Making shipping easier It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market- mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Our electronic solutions cover online and offline options, as well
as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
The new DHL Express Mobile app lets you track
your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
MyDHL+ re-imagines the way the shipping business check shipping rates too – right on your smartphone.
does business, by combining the tools and services Advanced GPS location services and camera barcode
our customers use most. With its mobile friendly and scanning are also available. Download DHL Express
intuitive interface, customers can now import, export, Mobile today, on Android or iPhone.
schedule a pickup, track shipments and pay bills more
quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
DHL.com warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking, Specific solutions
tracking and a volumetric weight calculator. DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Easyship Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.15
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 Decide which service best suits your
needs (see page 4 for international
services) and weigh your shipment (see
page 10 and dhl.com.hk/exp-en/tools/
volumetric_weight_express)
2
Determine the rating zone of the origin or
destination (see pages 17-20)
3
Find the rate using the rating zone and
weight of your shipment (see pages
21-23 for exports and pages 24-26 for
imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment HK$150
Dedicated Pickup Per shipment HK$350
Dedicated Delivery Per shipment HK$350
Shipment Preparation Per shipment HK$200
Saturday Delivery Per shipment HK$350
Shipment Insurance By shipment value HK$60 or 2.1% of stated shipment value if higher
Extended Liability Per shipment HK$60
Direct Signature Per shipment HK$45
Importer of Record (IOR) Per shipment HK$120
Printed Invoice Per invoice HK$30
GoGreen Climate Neutral By shipment weight HK$1.1 per kg, minimum HK$1.1 per shipment
Change of Billing Per invoice HK$100
Neutral Delivery Per shipment HK$30
Please visit our website for a full list of optional_services.16
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SURCHARGES
Surcharges View explanation Charging method Charge
Fuel Surcharge Per shipment As per index; details here
HK$4.8 per kg,
Remote Area By shipment weight
minimum HK$240 per shipment
Additional Handling
Overweight Piece Per piece HK$900
Oversize Piece Per piece HK$900
Non-Stackable Pallet Per piece HK$1,350
Dangerous Goods
Full Dangerous Goods Per shipment HK$900
Lithium Batteries Section II (PI965) Per shipment HK$900
Limited Quantities Per shipment HK$200
Dry Ice (UN1845) Per shipment HK$100
Ambient Insulated Packaging Per shipment HK$2,000 (6 boxes per shipment)
Address Correction Per shipment HK$100
Data Entry Per shipment HK$45
Security Charges
Elevated Risk Per shipment HK$250
Restricted Destination Per shipment HK$350
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment HK$90, or 2% of the credit advanced if higher
Advance Payment Per shipment HK$90, or 2% of the credit advanced if higher
Broker Notification Per shipment HK$100
Per shipment and per kg per day HK$1 per kg per day
Bonded Storage
after 3 calendar days or minimum HK$50 per shipment per day
Bonded Transit Per shipment HK$400
Release to Broker Per shipment HK$400
Clearance Data Modification Per shipment HK$450
Multiline Entry Per line item HK$45
Export Declaration Per shipment HK$40
Please visit our website for a full list of surcharges and customs services.17
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
Country/Territory Zone DHL DHL DHL DHL DHL Express DHL Express
Express Worldwide Express 12:00 Express 10:30 Express 9:00 Worldwide Import 12:00 Import
Afghanistan 10 3 4
Albania 10 1 2 2
Algeria 10 1 2 2 (Doc Only)
American Samoa 9 5 4
Andorra 8 2 3
Angola 10 3 3 3
Anguilla 10 2 3
Antigua 10 2 4
Argentina 10 3 4
Armenia 10 3 3
Aruba 10 2 4
Australia 5 1 2 (Doc Only) 1 1
Austria 8 1 1 1 2 2
Azerbaijan 10 3 3
Bahamas 10 1 3
Bahrain 10 2 2 2 2 (Doc Only)
Bangladesh 9 2 2
Barbados 10 2 4
Belarus 10 2 2
Belgium 8 1 1 1 2 2
Belize 10 2 4
Benin 10 3 3 3 (Doc Only)
Bermuda 10 1 3
Bhutan 9 4 2
Bolivia 10 4 4
Bonaire 10 2 4
Bosnia & Herzegovina 10 1 2 2
Botswana 10 2 2
Brazil 10 2 3 (Non-Doc Only) 4
Brunei 3 2 2
Bulgaria 8 1 1 2 2
Burkina Faso 10 3 3 (Doc Only) 4 4 (Doc Only)
Burundi 10 2 3
Cambodia 3 1 1 (Doc Only) 2 2 (Doc Only)
Cameroon 10 3 3 4 4
Canada 7 1 1 3
Canary Islands, The 10 2 3
Cape Verde 10 5 4
Cayman Islands 10 1 3
Central African Republic 10 4 4
Chad 10 5 4
Chile 10 2 2 4 4
China, People's Republic
Guangdong Province 1 1 1 1
Other Provinces 2 1 1 (Doc Only) 1 1
Colombia 10 2 2 2 4
Comoros 10 5 4
Congo 10 3 4 4 (Doc Only)
Congo, Democratic Rep. of 10 3 3 (Doc Only) 4
Cook Islands 9 4 3
Costa Rica 10 2 4
Cote D'Ivoire 10 3 3 (Doc Only) 3 3
Croatia 8 1 2 2
Cuba 10 5 6
Curacao 10 2 4
Cyprus 8 2 2 (Doc Only) 3 3 (Doc Only)
Czech Republic, The 8 1 1 1 2 2
Denmark 8 1 1 1 2 2
Djibouti 10 3 4
Dominica 10 2 4
Dominican Republic 10 2 2
Table continues overleaf18
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
Country/Territory Zone DHL DHL DHL DHL DHL Express DHL Express
Express Worldwide Express 12:00 Express 10:30 Express 9:00 Worldwide Import 12:00 Import
Ecuador 10 2 4
Egypt 10 2 2 (Doc Only) 3 3
El Salvador 10 2 4
Eritrea 10 6 2 2
Estonia 8 1 1 3
Ethiopia 10 2 3
Falkland Islands 10 5 3
Faroe Islands 10 2 3
Fiji 9 3 2 2
Finland 8 1 1 2 2
France 8 1 1 1 4
French Guyana 10 3 3 3 (Doc Only)
Gabon 10 3 3 (Doc Only) 4
Gambia 10 4 3
Georgia 10 3 2
Germany 8 1 1 1 (Doc Only) 3 2
Ghana 10 3 3 (Doc Only) 3 3
Gibraltar 8 2 2 3
Greece 8 1 1 3 2 (Doc Only)
Greenland 10 5 4
Grenada 10 2 4
Guadeloupe 10 3 2
Guam 9 2 4
Guatemala 10 2 2 (Doc Only) 2
Guernsey 8 2 2 4 2
Guinea Republic 10 3 4 4 (Doc Only)
Guinea-Bissau 10 5 4
Guinea - Equatorial 10 4 4
Guyana (British) 10 3 4
Haiti 10 3 3
Honduras 10 2 4
Hungary 8 1 1 (Doc Only) 2 2
Iceland 10 1 1 2 2
India 8 1 1 1 (Non-Doc Only)
Indonesia 3 1 1
Iran, Islamic Rep. of 10 6 2 2
Iraq 10 5 6
Ireland, Rep. of 8 1 1 1 2 2
Israel 9 1 2 2
Italy 8 1 1 1 2 2
Jamaica 10 1 3
Japan 4 1 1 1 1
Jersey 8 2 2 2 2
Jordan 10 2 2 (Doc Only) 2 2
Kazahstan 10 3 3 3 3 (Doc Only)
Kenya 10 2 2 2 2
Kiribati 9 3 5
Korea, D.P.R of (North) 10 6 5
Korea. Rep. of (South) 2 1 1 1 1
Kosovo 10 2 2 2
Kuwait 10 2 2 2 2 (Doc Only)
Kyrguzstan 10 4 3
Lao P.D.R. 3 2 1 1
Latvia 8 1 2 2
Lebanon 10 2 2 2 2 (Doc Only)
Lesotho 10 2 2 2 (Doc Only)
Liberia 10 3 5
Libya 10 6 6
Liechtenstein 8 1 1 2 2
Lithuania 8 1 1 (Doc Only) 2 2
Luxembourg 8 1 1 1 2 2
Table continues overleaf19
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
Country/Territory Zone DHL DHL DHL DHL DHL Express DHL Express
Express Worldwide Express 12:00 Express 10:30 Express 9:00 Worldwide Import 12:00 Import
Macau 1 1 1 (Doc Only) 1 1 (Doc Only)
Madagascar 10 3 3 3
Malawi 10 3 4
Malaysia 3 1 1 1 1
Maldives 9 2 2
Mali 10 3 3 3
Malta 8 2 2 2 (Doc Only)
Marshall Islands 9 4 4
Martinique 10 3 4
Mauritania 10 5 3
Mauritius 10 3 2 2
Mayotte 10 5 4
Mexico 7 1 3
Micronesia, Fed. States of 9 4 4
Moldova, Rep. of 10 2 3
Monaco 8 1 1 2 2
Mongolia 10 2 2
Montenegro, Rep. of 10 2 2 2
Montserrat 10 2 4
Morocco 10 1 2 2 (Doc Only)
Mozambique 10 2 2 (Doc Only) 3 3 (Doc Only)
Myanmar 9 1 1 1 (Doc Only)
Namibia 10 2 2 (Doc Only) 2 2 (Doc Only)
Nauru, Rep. of 9 5 4
Nepal 9 2 2 (Doc Only) 2 2 (Doc Only)
Netherlands, The 8 1 1 1 2 2
Nevis 10 2 4
New Caledonia 9 4 4
New Zealand 5 2 2 1
Nicaragua 10 2 4
Niger 10 4 3
Nigeria 10 3 4 4
Niue 9 5 4
North Macedonia 10 1 2 2
Northern Mariana Islands 9 2 2
Norway 8 1 1 2 2
Oman 10 2 2 2 (Doc Only)
Pakistan 9 2 2 (Doc Only) 2 2
Palau 9 4 4
Panama 10 1 4
Papua New Guinea 9 3 3
Paraguay 10 3 3 4
Peru 10 2 2 (Doc Only) 4
Philippines, The 3 1 1 1 1 1
Poland 8 1 1 1 (Doc Only) 2 2
Portugal 8 1 1 2 2
Puerto Rico 7 1 3
Qatar 10 3 3 (Doc Only) 2 2 (Doc Only)
Reunion, Island of 10 2 4
Romania 8 2 2 2 (Doc Only)
Russian Federation, The 10 1 2 2 (Doc Only)
Rwanda 10 3 3
Samoa 9 2 3
San Marino 8 1 2 2
Sao Tome & Principe 10 4 4
Saudi Arabia 10 2 2 2 2 (Doc Only)
Senegal 10 3 3 3
Serbia, Rep. of 10 1 2 2
Seychelles 10 3 2
Sierra Leone 10 4 4 4 (Doc Only)
Singapore 3 1 1 1 1 1
Table continues overleaf20
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
Country/Territory Zone DHL DHL DHL DHL DHL Express DHL Express
Express Worldwide Express 12:00 Express 10:30 Express 9:00 Worldwide Import 12:00 Import
Slovakia 8 1 2 2
Slovenia 8 1 1 2 2
Solomon Islands 9 4 4
Somalia 10 5 5
Somaliland, Republic of (North Somalia) 10 6 4
South Africa 10 2 2 2 2
South Sudan 10 3 4
Spain 8 1 1 1 (Doc Only) 2 2
Sri Lanka 9 2 2 2 2
St. Barthelemy 10 2 4
St. Eustatius 10 2 4
St. Helena 10 6 6
St. Kitts 10 2 4
St. Lucia 10 2 4
St. Marrten 10 2 4
St. Vincent 10 2 4
Sudan 10 2 3 3 (Doc Only)
Suriname 10 3 4
Swaziland 10 2 3 3 (Doc Only)
Sweden 8 1 1 1 2 2
Switzerland 8 1 1 1 2 2
Syria 10 6 5
Tahiti 9 3 4
Taiwan 2 1 1 1 1 1
Tajikistan 10 3 4
Tanzania 10 3 3 3 (Doc Only)
Thailand 3 1 1 (Doc Only) 1 (Doc Only) 1 1
Timor - Leste 9 3 3
Togo 10 3 3
Tonga 9 4 4
Trinidad & Tobago 10 2 4
Tunisia 10 2 2 2 (Doc Only)
Turkey 9 2 2 (Doc Only) 2 2
Turkmenistan 10 4 3
Turks & Caicos Islands 10 3 4
Tuvalu 9 4 4
Uganda 10 3 3 (Doc Only) 3 3 (Doc Only)
Ukraine 10 1 2 2 (Doc Only)
United Arab Emirates 9 1 2 2
United Kingdom 8 1 1 1 2 2
United States of Amercia
Western Region 6 1 1 1 3
Rest of Country 7 1 1 1 3
Uruguay 10 2 4
Uzbekistan 10 4 3
Vanuatu 9 2 4
Vatican City 8 1 1 2 2
Venezuela 10 4 4
Vietnam 3 1 1 (Doc Only) 1 1
Virgin Islands (British) 10 2 3
Virgin Islands (US) 7 2 2
Yemen, Rep. of 10 6 6
Zambia 10 2 2 3 3 (Doc Only)
Zimbabwe 10 2 3 3 (Doc Only)
For transit times and the availability of DHL Express 12:00, DHL Express 10:30 and DHL Express 9:00 for your origin and destination
address, please refer to the DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional
surcharges may apply. Transit time shown is for document and non-document picked up before the cut-off time in Hong Kong, excluding
the shipment pick up date and public holiday at destination. The above transit time is for general reference only. Please call the 24-hour
Customer Hotline (852) 2400 3388 for details.21
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 175 187 190 295 327 338 345 383 514 772
1 201 228 233 365 399 409 417 457 604 972
1.5 227 269 276 435 471 480 489 531 694 1,172
2 253 310 319 505 543 551 561 605 784 1,372
Documents from 2.5kg and non-documents from 0.5kg
0.5 266 298 305 384 429 471 484 643 700 1,066
1 291 336 346 449 496 527 542 713 792 1,287
1.5 316 374 387 514 563 583 600 783 884 1,508
2 341 412 428 579 630 639 658 853 976 1,729
2.5 366 450 469 644 697 695 716 923 1,068 1,950
3 411 515 536 724 789 793 815 1,042 1,200 2,354
3.5 456 580 603 804 881 891 914 1,161 1,332 2,758
4 501 645 670 884 973 989 1,013 1,280 1,464 3,162
4.5 546 710 737 964 1,065 1,087 1,112 1,399 1,596 3,566
5 591 775 804 1,044 1,157 1,185 1,211 1,518 1,728 3,970
5.5 634 806 839 1,115 1,229 1,252 1,281 1,594 1,811 4,149
6 677 837 874 1,186 1,301 1,319 1,351 1,670 1,894 4,328
6.5 720 868 909 1,257 1,373 1,386 1,421 1,746 1,977 4,507
7 763 899 944 1,328 1,445 1,453 1,491 1,822 2,060 4,686
7.5 806 930 979 1,399 1,517 1,520 1,561 1,898 2,143 4,865
8 849 961 1,014 1,470 1,589 1,587 1,631 1,974 2,226 5,044
8.5 892 992 1,049 1,541 1,661 1,654 1,701 2,050 2,309 5,223
9 935 1,023 1,084 1,612 1,733 1,721 1,771 2,126 2,392 5,402
9.5 978 1,054 1,119 1,683 1,805 1,788 1,841 2,202 2,475 5,581
10 1,021 1,085 1,154 1,754 1,877 1,855 1,911 2,278 2,558 5,760
10.5 1,046 1,118 1,187 1,807 1,933 1,910 1,967 2,337 2,618 5,915
11 1,071 1,151 1,220 1,860 1,989 1,965 2,023 2,396 2,678 6,070
11.5 1,096 1,184 1,253 1,913 2,045 2,020 2,079 2,455 2,738 6,225
12 1,121 1,217 1,286 1,966 2,101 2,075 2,135 2,514 2,798 6,380
12.5 1,146 1,250 1,319 2,019 2,157 2,130 2,191 2,573 2,858 6,535
Table continues overleaf22
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
13 1,171 1,283 1,352 2,072 2,213 2,185 2,247 2,632 2,918 6,690
13.5 1,196 1,316 1,385 2,125 2,269 2,240 2,303 2,691 2,978 6,845
14 1,221 1,349 1,418 2,178 2,325 2,295 2,359 2,750 3,038 7,000
14.5 1,246 1,382 1,451 2,231 2,381 2,350 2,415 2,809 3,098 7,155
15 1,271 1,415 1,484 2,284 2,437 2,405 2,471 2,868 3,158 7,310
15.5 1,296 1,448 1,517 2,337 2,493 2,460 2,527 2,927 3,218 7,465
16 1,321 1,481 1,550 2,390 2,549 2,515 2,583 2,986 3,278 7,620
16.5 1,346 1,514 1,583 2,443 2,605 2,570 2,639 3,045 3,338 7,775
17 1,371 1,547 1,616 2,496 2,661 2,625 2,695 3,104 3,398 7,930
17.5 1,396 1,580 1,649 2,549 2,717 2,680 2,751 3,163 3,458 8,085
18 1,421 1,613 1,682 2,602 2,773 2,735 2,807 3,222 3,518 8,240
18.5 1,446 1,646 1,715 2,655 2,829 2,790 2,863 3,281 3,578 8,395
19 1,471 1,679 1,748 2,708 2,885 2,845 2,919 3,340 3,638 8,550
19.5 1,496 1,712 1,781 2,761 2,941 2,900 2,975 3,399 3,698 8,705
20 1,521 1,745 1,814 2,814 2,997 2,955 3,031 3,458 3,758 8,860
20.5 1,547 1,786 1,850 2,884 3,070 3,026 3,103 3,536 3,850 9,092
21 1,573 1,827 1,886 2,954 3,143 3,097 3,175 3,614 3,942 9,324
21.5 1,599 1,868 1,922 3,024 3,216 3,168 3,247 3,692 4,034 9,556
22 1,625 1,909 1,958 3,094 3,289 3,239 3,319 3,770 4,126 9,788
22.5 1,651 1,950 1,994 3,164 3,362 3,310 3,391 3,848 4,218 10,020
23 1,677 1,991 2,030 3,234 3,435 3,381 3,463 3,926 4,310 10,252
23.5 1,703 2,032 2,066 3,304 3,508 3,452 3,535 4,004 4,402 10,484
24 1,729 2,073 2,102 3,374 3,581 3,523 3,607 4,082 4,494 10,716
24.5 1,755 2,114 2,138 3,444 3,654 3,594 3,679 4,160 4,586 10,948
25. 1,781 2,155 2,174 3,514 3,727 3,665 3,751 4,238 4,678 11,180
25.5 1,807 2,196 2,210 3,584 3,800 3,736 3,823 4,316 4,770 11,412
26 1,833 2,237 2,246 3,654 3,873 3,807 3,895 4,394 4,862 11,644
26.5 1,859 2,278 2,282 3,724 3,946 3,878 3,967 4,472 4,954 11,876
27 1,885 2,319 2,318 3,794 4,019 3,949 4,039 4,550 5,046 12,108
27.5 1,911 2,360 2,354 3,864 4,092 4,020 4,111 4,628 5,138 12,340
28 1,937 2,401 2,390 3,934 4,165 4,091 4,183 4,706 5,230 12,572
Table continues overleaf23
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
28.5 1,963 2,442 2,426 4,004 4,238 4,162 4,255 4,784 5,322 12,804
29 1,989 2,483 2,462 4,074 4,311 4,233 4,327 4,862 5,414 13,036
29.5 2,015 2,524 2,498 4,144 4,384 4,304 4,399 4,940 5,506 13,268
30 2,041 2,565 2,534 4,214 4,457 4,375 4,471 5,018 5,598 13,500
Multiplier rate per 1 Kg from 30.1 Kg
30.1 - 70.0 59 77 77 123 134 133 133 149 167 394
70.1 - 300.0 65 77 77 123 136 134 139 149 171 395
300.1 - 1,000* 73 85 85 138 151 150 153 167 189 436
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 79 countries and territories
worldwide. Add HK$50 to the DHL Express Worldwide prices.
DHL Express 10:30 - Guaranteed delivery before 10:30 on the next possible working day to the USA. Add HK$100 to the
DHL Express Worldwide prices.
DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day to over 20 countries and territories
worldwide. Add HK$250 to the DHL Express Worldwide prices.
Shipments up to 30kg are calculated on 0.5kg increment basis. A 1kg increment applies for shipments over 30kg.
Rates are in Hong Kong dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.com.hk/en/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.hk/en/express/shipping/shipping_advice/packaging_advice.html.
These network restrictions are subject to change with 30 days’ notice.24
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
Documents only up to 2kg
0.5 210 226 229 355 391 405 414 458 616 927
1 240 273 279 438 476 489 499 548 723 1,167
1.5 270 320 329 521 561 573 584 638 830 1,407
2 300 367 379 604 646 657 669 728 937 1,647
Documents from 2.5kg and non-documents from 0.5kg
0.5 320 358 365 462 515 566 578 771 841 1,281
1 349 404 412 539 593 635 648 854 949 1,545
1.5 378 450 459 616 671 704 718 937 1,057 1,809
2 407 496 506 693 749 773 788 1,020 1,165 2,073
2.5 436 542 553 770 827 842 858 1,103 1,273 2,337
3 488 619 631 867 935 959 978 1,245 1,431 2,823
3.5 540 696 709 964 1,043 1,076 1,098 1,387 1,589 3,309
4 592 773 787 1,061 1,151 1,193 1,218 1,529 1,747 3,795
4.5 644 850 865 1,158 1,259 1,310 1,338 1,671 1,905 4,281
5 696 927 943 1,255 1,367 1,427 1,458 1,813 2,063 4,767
5.5 746 968 987 1,339 1,452 1,505 1,541 1,905 2,163 4,982
6 796 1,009 1,031 1,423 1,537 1,583 1,624 1,997 2,263 5,197
6.5 846 1,050 1,075 1,507 1,622 1,661 1,707 2,089 2,363 5,412
7 896 1,091 1,119 1,591 1,707 1,739 1,790 2,181 2,463 5,627
7.5 946 1,132 1,163 1,675 1,792 1,817 1,873 2,273 2,563 5,842
8. 996 1,173 1,207 1,759 1,877 1,895 1,956 2,365 2,663 6,057
8.5 1,046 1,214 1,251 1,843 1,962 1,973 2,039 2,457 2,763 6,272
9 1,096 1,255 1,295 1,927 2,047 2,051 2,122 2,549 2,863 6,487
9.5 1,146 1,296 1,339 2,011 2,132 2,129 2,205 2,641 2,963 6,702
10 1,196 1,337 1,383 2,095 2,217 2,207 2,288 2,733 3,063 6,917
10.5 1,225 1,379 1,425 2,162 2,286 2,275 2,357 2,804 3,136 7,104
11 1,254 1,421 1,467 2,229 2,355 2,343 2,426 2,875 3,209 7,291
11.5 1,283 1,463 1,509 2,296 2,424 2,411 2,495 2,946 3,282 7,478
12 1,312 1,505 1,551 2,363 2,493 2,479 2,564 3,017 3,355 7,665
12.5 1,341 1,547 1,593 2,430 2,562 2,547 2,633 3,088 3,428 7,852
Table continues overleaf25
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
13 1,370 1,589 1,635 2,497 2,631 2,615 2,702 3,159 3,501 8,039
13.5 1,399 1,631 1,677 2,564 2,700 2,683 2,771 3,230 3,574 8,226
14 1,428 1,673 1,719 2,631 2,769 2,751 2,840 3,301 3,647 8,413
14.5 1,457 1,715 1,761 2,698 2,838 2,819 2,909 3,372 3,720 8,600
15 1,486 1,757 1,803 2,765 2,907 2,887 2,978 3,443 3,793 8,787
15.5 1,515 1,799 1,845 2,832 2,976 2,955 3,047 3,514 3,866 8,974
16 1,544 1,841 1,887 2,899 3,045 3,023 3,116 3,585 3,939 9,161
16.5 1,573 1,883 1,929 2,966 3,114 3,091 3,185 3,656 4,012 9,348
17 1,602 1,925 1,971 3,033 3,183 3,159 3,254 3,727 4,085 9,535
17.5 1,631 1,967 2,013 3,100 3,252 3,227 3,323 3,798 4,158 9,722
18 1,660 2,009 2,055 3,167 3,321 3,295 3,392 3,869 4,231 9,909
18.5 1,689 2,051 2,097 3,234 3,390 3,363 3,461 3,940 4,304 10,096
19 1,718 2,093 2,139 3,301 3,459 3,431 3,530 4,011 4,377 10,283
19.5 1,747 2,135 2,181 3,368 3,528 3,499 3,599 4,082 4,450 10,470
20 1,776 2,177 2,223 3,435 3,597 3,567 3,668 4,153 4,523 10,657
20.5 1,806 2,224 2,268 3,518 3,685 3,651 3,753 4,247 4,631 10,936
21 1,836 2,271 2,313 3,601 3,773 3,735 3,838 4,341 4,739 11,215
21.5 1,866 2,318 2,358 3,684 3,861 3,819 3,923 4,435 4,847 11,494
22. 1,896 2,365 2,403 3,767 3,949 3,903 4,008 4,529 4,955 11,773
22.5 1,926 2,412 2,448 3,850 4,037 3,987 4,093 4,623 5,063 12,052
23 1,956 2,459 2,493 3,933 4,125 4,071 4,178 4,717 5,171 12,331
23.5 1,986 2,506 2,538 4,016 4,213 4,155 4,263 4,811 5,279 12,610
24 2,016 2,553 2,583 4,099 4,301 4,239 4,348 4,905 5,387 12,889
24.5 2,046 2,600 2,628 4,182 4,389 4,323 4,433 4,999 5,495 13,168
25 2,076 2,647 2,673 4,265 4,477 4,407 4,518 5,093 5,603 13,447
25.5 2,106 2,694 2,718 4,348 4,565 4,491 4,603 5,187 5,711 13,726
26 2,136 2,741 2,763 4,431 4,653 4,575 4,688 5,281 5,819 14,005
26.5 2,166 2,788 2,808 4,514 4,741 4,659 4,773 5,375 5,927 14,284
27 2,196 2,835 2,853 4,597 4,829 4,743 4,858 5,469 6,035 14,563
27.5 2,226 2,882 2,898 4,680 4,917 4,827 4,943 5,563 6,143 14,842
28 2,256 2,929 2,943 4,763 5,005 4,911 5,028 5,657 6,251 15,121
Table continues overleaf26
DHL Service & Rate Guide 2020: Hong Kong
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
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of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Zone 10
28.5 2,286 2,976 2,988 4,846 5,093 4,995 5,113 5,751 6,359 15,400
29 2,316 3,023 3,033 4,929 5,181 5,079 5,198 5,845 6,467 15,679
29.5 2,346 3,070 3,078 5,012 5,269 5,163 5,283 5,939 6,575 15,958
30 2,376 3,117 3,123 5,095 5,357 5,247 5,368 6,033 6,683 16,237
Multiplier rate per 1 Kg from 30.1 Kg
30.1 - 70.0 71 93 93 148 162 160 160 177 200 472
70.1 - 300.0 81 93 93 151 166 165 169 184 208 485
300.1 - 1,000* 90 103 103 169 185 183 188 205 232 539
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 106 countries and territories
worldwide. Add HK$50 to the DHL Express Worldwide Import prices.
Shipments up to 30kg are calculated on 0.5kg increment basis. A 1kg increment applies for shipments over 30kg.
Rates are in Hong Kong dollars and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.com.hk/en/express for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.com.hk/en/express/shipping/shipping_advice/packaging_advice.html.
These network restrictions are subject to change with 30 days’ notice.You can also read
