Singapore Campus Welcome Guide - Flight Services

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Flight Services

Singapore Campus
Welcome Guide
Singapore Campus Welcome Guide

Welcome to the Flight Services
Singapore Training Campus

Our goal is to give you the vital training required       Thank you for choosing Boeing Singapore as your
to operate and maintain your airplanes safely             training provider. We look forward to meeting and
and efficiently.                                          working with you while you are here.

Our staff wants to help make your training as pleasant    Enjoy your stay!
and productive as possible. This Guest Information
Guide will give you the basic information that you need   Patrick Curtin
while you are in training. If you have any questions      Senior Manager, Campus Operations
that are not answered by this guide, please call Guest    Singapore
Services at +65 63091500 or +65 63091558.

                                                                                  Singapore Campus Welcome Guide   1
Singapore Campus Welcome Guide

Guest Information

Badges and Security                                                      Guest Services Representative                                        Passports and Visas                                                       Injuries
You are required to register your details at the front desk on your      During your training at the campus, our Guest Services               If you are a visitor to this country, you are required to carry your      If you are injured while on campus, first aid is available
first day of training. In order for us to contact you if there are any   Representatives at the front desk are ready to assist you from       passport at all times during your stay. If your visa is due to expire     at the Guest Services counter on Level 1, the Simulator Bay
changes to your scheduled training event, we request that you            0700 to 1930 with any enquiries or assistance required for           before you complete your training and you need a visa extension,          on Level 2 and the Cabin Trainer on Level 3. For serious
complete the sign in register with your name, hotel and mobile           transport arrangements, requests for medical attention, lost items   please contact Guest Services for assistance.                             injuries and medical emergencies, call 995. Report all injuries
number etc. To verify we will also need you to produce a photo           etc. They can also be contacted at +65 6309 1500 or                  You will be responsible for any fees involved in obtaining or             to Guest Services.
ID. We appreciate your cooperation in this matter. You will be           +65 6309 1558 and by email at fssinguestservices@boeing.com.         extending your visa. Please note that your application has to be          Overhead Cranes
issued with a badge that you are required to return at the end of        As the campus operates 24 hours, 7 days a week, feel free to         submitted at least 10 days prior to the date of visa expiry.              The simulator bays are equipped with overhead cranes. In the
training. Please wear the badge at all times while you are at the        approach our security officers at the front desk from 1930 to 0700                                                                             event of crane use, do not enter the crane operating envelope.
Singapore Training Campus.                                               if you require assistance after Guest Services operating hours.      Policy on Smoking and Alcohol
                                                                                                                                                                                                                        Personal Protective Equipment
                                                                                                                                              Smoking is not allowed in the building. There is a designated
Boeing Store                                                             Lounge                                                                                                                                         The Maintenance Training Lab requires use of certain personal
                                                                                                                                              smoking area outside the building. Please help to make the
The Boeing Store is located at the main lobby on Level 1. The            There are visitor lounges located on all levels of the Training                                                                                protective equipment in some classes. Please contact the
                                                                                                                                              environment as clean and safe as possible by disposing of
store operates from Monday to Sunday, from 0930 to 1630.                 Campus. The lounge of the Level 1 and Level 3 has hot and                                                                                      instructor for specific requirements.
                                                                                                                                              cigarette butts in the ash cans provided at the smoking area.
Feel free to check with Guest Services if you would like to make         cold beverage and snack vending machines available 24 hours a        All alcoholic beverages are prohibited on the premises at any           Telephones
a purchase.                                                              day, 7 days a week. There are also magazines and a TV for your       time while you are training.                                            At the Singapore Training Campus, you will find telephones
                                                                         leisure and recreational breaks. On Level 1, you can also find the                                                                           available for toll-free local calls, including calls to different areas
Cameras                                                                                                                                       Safety
                                                                         Serenity Room, which functions as a prayer room and mother’s                                                                                 of the building. For all other calls, please seek assistance from
Please get permission from the management before using still                                                                                  Your safety while at the Singapore Training Campus is
                                                                         room for customers and staff.
and video cameras within the Training Campus.                                                                                                 important to us. If you have any questions or concerns please           Guest Services Representatives.
                                                                         Mail and Messages                                                    contact Guest Services.
Digital Screens                                                                                                                                                                                                       Transportation
                                                                         Mail addressed to customers in care of the Singapore Training
There are digital screens on Level 1 and 2 of the campus                                                                                        Automatic External Defibrillators (AED)                               Transportation is available to and from some accommodations
                                                                         Campus may be delayed. We recommend that your personal
detailing course schedules and locations of classrooms,                                                                                         The campus is equipped with AEDs in the event of an                   near the Singapore Training Campus. If you need assistance
                                                                         mail be sent to the address of your accommodations. While you
simulators, and training devices for your ease.                                                                                                 emergency. AED is located at the main lobby, Guest Services           arranging private transportation during your stay, call Guest
                                                                         are at the Singapore Training Campus, messages may be left for
                                                                                                                                                counter. Report any instance of removing an AED from the              Services or ask the staff at your accommodations. They will
Food Service                                                             you at +65 6309 1500. You can pick them up at Guest Services.
                                                                                                                                                cabinet to Guest Services so it may be checked before being           be able to give advice on both local public and private
The nearest cafeteria is approximately five minutes’ walk                                                                                                                                                             transportation. Personal and rental vehicles are allowed.
                                                                         Medical Services                                                       put back into service.
from the Singapore Training Campus. Various food items and                                                                                                                                                            Parking lots are provided at the Singapore Training Campus,
                                                                         If you become ill during training, please notify your instructor       Evacuation/Shelter-in-Place
beverages are available from 0700 to 2200. For information                                                                                                                                                            and there is no parking fee.
                                                                         or Guest Services. If you need medical assistance, please ask          Take responsibility for knowing what to do in the event of
on fast food delivery services, please approach our Guest
                                                                         Guest Services for you to visit a General Practitioner. Please be      an evacuation or shelter-in-place. Shelter-in-place is an event
Services Representatives.                                                                                                                                                                                             Travel and Ticket Arrangements
                                                                         aware that all medical costs will be at your expense.                  when it is safer to stay inside, in a designated area such            If you need to change your airline reservation, please call the
                                                                         For medical emergencies that occur away from Singapore                 as a conference room, away from external hazards. Please              airline. We regret that we are unable to make your personal
                                                                         Training Campus, please call 995.                                      see the Building Evacuation Map and Evacuation Plan for               travel arrangements.
                                                                                                                                                more information.
                                                                                                                                                Hazardous Areas
                                                                                                                                                Do not enter the simulator bay floors because they are
                                                                                                                                                potentially hazardous areas. Obey all signs and barriers
                                                                                                                                                designed to keep you safe from hazards.

2     Flight Services                                                                                                                                                                                                                             Singapore Campus Welcome Guide                3
Singapore Campus Welcome Guide                                                                                                                                 Singapore Campus Welcome Guide

First Floor                                                                                                                                                    Second and Third Floors

                          F                                                                   F

                                                                                  F
                                                                                                                                                                                                        F                                                                                                               F

                                               F                                  F                                                       F
          F   F
                  Bay 1       Bay 2           Bay 3                       Bay 4            Bay 5                    Bay 6              Bay 7                                           Bay 1                Bay 2                 Bay 3                         Bay 4                          Bay 5                        Bay 6               Bay 7

                  787         737          A320                           777             737NG                     777               787                                              787                  737               A320                          777                           737NG                             777                 787
                                                                                                                                                      F

                                                                F                                     F         F
                                                                                                                                                                                                                                                  F                           F

                                                                                      787 MTN                    787    Seren-
                                                        Classroom Classroom Classroom Classroom               Structures ity                                                                                                                      F
                                                            2         3         4         1                   Classroom Room
                                                                                                                                                                     787 Briefing Rooms                                                                                                                                                      737 Briefing Rooms
                                                                                                                                                                      A 787 Briefing Room 2                                                                                                                                                   C 737 Briefing Room 1
                              F                                                                                         F                                                                         F
                                                                                                                                                                      B 787 Briefing Room 2A
                                                                                                                                                                                                                                                                                                                                        F
                                                                                                                                                                                                                                                                                                                                              D 737 Briefing Room 1A
                                                            F                         F
                                                                                                                                                                      P 787 Briefing Room 1                                                   F                                       F                                                       G 737NG Briefing Room 1
                                                                                                                                                                      Q 787 Briefing Room 1A                         A    B       C       H                                                 L     M        N        O                         H 737NG Briefing Room 1A
                                                                F                         Classroom 1                                                                                                                                                                                                                       F                 I FPT 737NG Room
                                                                                                                                                                      R FTD 787 Briefing Room 1                  F

                                                                                                                                                                      S FTD 787 Briefing Room 2   Legacy
                                                                      F       F                               Crew Lounge                                                                                                                                           F                                                                        777 Briefing Room
                                                                                                                                                                      T FTD 787 Room                CBT                                                                                                                              787      M 777 Briefing Room 1
                                      Conference                                            Luggage
                                                                                                                                                                                                   Room              E   F        G       H
                                                                                                                                                                                                                                                          Existing Sim Tech                 P     Q        R        S
                                        Room                                                 Room                                                                     U FTD 787 Room                                                                                                                                                Flight    L 777 Briefing Room 1A
                                                                F                                                                                                                                    1                                                                                                                              CBT1      N 777 R7 Briefing Room 1
                                                                                                          F                                                          A320 Briefing Rooms                                      F
                                                                                                                                                                                                                                                            F
                                                                                                                                                                                                                                                                                                       F
                                      F
                                                                                                                                                                      E A320 Briefing Room 1                                                                                                                                                  O 777 R7 Briefing Room 1A
                                                                                      Customer                                                                                                                                                                                                                                                K FPT 777 Room
                                                   GM                                                                                                                 F A320 Briefing Room 1A         TDM                                                                                  T           U
                                                                                       Meeting
                                                                                                                                                                      J FPT A320 Room                 Office         I        J           K                                       F
                                                   Office           Guest Services      Room

                                                                                                                                 Stairs
                                                                                                                                 Customer Telephones
                                                                                                                                 Elevators
                                                                                                                                 Restrooms
                                                                                                                            F Fire Extinguishers
                                                                                                                              Fire Pull Station
                                                                                                                              First Aid
                                                                                                                              Restricted Area
                                                                                                                                 (Authorized Personnel Only)

                                                                                                                                                                                                                                                                                                  F
                                                                                                                                                                                                                          Flight
                                                                                                                                                                                                                                                                                                                    B787
                                                                                                                                                                                                  Staff/Customer Lounge Attendant
                                                                                                                                                                                                                         Training                                        A320 Door Trainer                          Door
                                                                                                                                                                                                                        Classroom                                                                                  Trainer
                                                                                                                                                                                                                                                      F                                                                         F
                                                                                                                                                                                                             F                                                                                                                      F

                                                                                                                                                                                                                                                                                          787 MTN
                                                                                                                                                                                                                                                                                          Classroom Classroom     787
                                                                                                                                                                                                                                                                                              2         5
                                                                                                                                                                                                                                                                                                              Flight CBT2
                                                                                                                                                                                                            Flight and Maintenance
                                                                                                                                                                                                                   Instructors

                                                                                                                                                                                                                                      F                                   F

                                                                                                                                                                                                                                                                                                               F

4   Flight Services                                                                                                                                                                                                                                                                                                     Singapore Campus Welcome Guide                    5
Singapore Campus Welcome Guide

Building Area Map

                                                                                                                                                   Boeing Flight Services Singapore Campus
                                                                                                       Jin Bena
                      TPE

                                                                                                                                                   30 Changi North Rise

                                                                                                                                           NORTH
                                                                                                                                                   #01- 01 Singapore 498780
                                                                                                                                                   Phone +65 6309 1500 (24-hr line) or +65 6309 1558
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                                                                      CHANGI                                                                       From Changi Airport
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                                                                                                                                                   From East Coast Parkway, take exit 1 to Tampines Expressway (TPE), then take exit 2A to Upper Changi Road North.
                                                                                                    1
                                                           No
                               East

                                                                                                                                                   Turn right at the first and second traffic light onto Upper Changi Road North. Turn right again onto Changi North St.
                                                           rth

                                                                                                   t                                               Continue onto Changi North Rise to Boeing Flight Services Singapore Campus.
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                                                                               Nor                                                                 From Pan Island Expressway (PIE), exit Upper Changi Road East (exit 2). Keep right, go straight onto Upper Changi Road North.
                                      PI                             n    gi                                                                       Turn right onto Changi North Street 1, then continue onto Changi North Rise to Boeing Flight Services Singapore Campus.
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6   Flight Services                                                                                                                                                                                                                             Singapore Campus Welcome Guide     7
Singapore Campus Welcome Guide

Guest Information

Websites and Singapore City Information
www.yoursingapore.com
Find tourist information and create your travel guide for events and attractions in Singapore.
The official website of the Singapore Tourism Board.

www.hotels.online.com.sg
Singapore hotel reservation and information service with comprehensive guide to all hotels of all classes and locations in Singapore.

www.hungrygowhere.com
Singapore food guide, restaurant reviews and reservations.

www.singaporeexpats.com/food-and-leisure/shopping-in-singapore.htm
Information on shopping and shopping malls in Singapore, shop in Orchard, Marina, Suntec City, Little India and Chinatown.

www.gv.com.sg
The official website of a cineplex chain in Singapore; Has movie times, cinema locations, online ticket booking and movie trailers.

www.ica.gov.sg
For visa and immigration-related information.

Wireless Internet Connection
Wi-fi is available throughout the building. You will need to fill out the Boeing Visitor Internet Terms of Access and Use form at Guest
Services to get a password for a wi-fi connection in the Training Campus. There is also an Internet Station with printing facilities at the
Dreamliner Lounge on Level 2, as well as a Visitors Work Station with printing and scanning facilities.

Customer Feedback
We believe in continually improving our services and efforts to satisfy you. In order to identify your expectations and needs better, we
would appreciate your feedback on any kind of observation you may have.

Currently, we have the Student Satisfaction Survey kiosk for customers’ use, located near the entrance of the lobby.
The survey form can also be completed online at our Customer Internet Kiosk located on Level 2 of the campus.
The web page URL is: http://survey.alteontraining.com/StudentSurvey.aspx.

Please approach our Guest Services representatives at the counter or your instructors for assistance.

Boeing Flight Services
Guest Services : +65 6309 1500 OR +65 6309 1558

8     Flight Services
Singapore Campus Welcome Guide

Boeing Commercial Airplanes
Flight Services
P.O. Box 3707 Mail Stop 20-74
Seattle, WA 98124-2207

www.boeing.com/boeingedge/flightservices

Copyright © 2013 Boeing. All rights reserved.
Printed in U.S.A. 245502 12/13
Singapore Campus                                                 Singapore Campus

Accomodations                                                    Emergency Contact Numbers
                                                                 Police                         Tel: 999
                                                                 Fire & Ambulance               Tel: 995
                                                                 Non-Emergency Ambulance        Tel: 1777
                                                                 Police Hotline                 Tel: 1800 255 0000
                                                                 Traffic Police                 Tel: 6547 0000

Below is a list of hotels located close to the campus. Please
contact hotels directly to make a reservation. For information
about hotels that offer corporate rates to Boeing Flight         Government Hospitals                                Private Hospitals
Services, please contact Guest Services at +65 63091500 or at
                                                                 Changi General Hospital                             Parkway East Hospital
fssinguestservices@boeing.com.
                                                                 2 Simei Street 3                                    321 Joo Chiat Place
                                                                 Singapore 529889                                    Singapore 427990
                                                                 Website: www.cgh.com.sg                             Website: www.parkwayeast.com.sg
Hotels                                                           Phone: +65 6788 8833                                Phone: +65 6344 7588
Capri by Fraser
                                                                 KK Women’s and Children’s Hospital                  Mount Elizabeth Hospital
3 Changi Business Park Central 1
                                                                 100 Bukit Timah Rd                                  3 Mount Elizabeth
Singapore 486 037
                                                                 Singapore 229899                                    Singapore 228510
Website: www.capribyfraser.com
                                                                 Website: www.kkh.com.sg                             Website: www.mountelizabeth.com.sg
Phone: +65 6338 0800
                                                                 Phone: +65 6225 5554                                Phone: +65 6737 2666
Fax: +65 6933 9888
                                                                 Singapore General Hospital                          Gleneagles Hospital
                                                                 Outram Road                                         6A Napier Rd
Changi Village Hotel
                                                                 Singapore 169608                                    Singapore 258500
1 Netheravon Road
                                                                 Website: www.sgh.com.sg                             Website: www.gleneagles.com.sg
Singapore 508 502
                                                                 Phone: +65 6222 3322                                Phone: +65 6473 7222
Website: www.stayfareast.com
Phone: +65 6496 7699                                             Tan Tock Seng Hospital                              Raffles Hospital
Fax: +65 6737 3304                                               11 Jalan Tan Tock Seng                              585 North Bridge Rd
                                                                 Singapore 308433                                    Singapore 188770
                                                                 Website: www.ttsh.com.sg                            Website: www.raffleshospital.com
Crown Plaza Changi Airport
                                                                 Phone: +65 6256 6011                                Phone: +65 6311 1111
75 Airport Boulevard
Singapore 819 664                                                National University Hospital                        West Point Hospital
Website: www.crowneplaza.com                                     5 Lower Kent Ridge Road                             225 Corporation Drive
Phone: +65 6823 5300                                             Singapore 119074                                    Singapore 619771
Fax: +65 6823 5301                                               Website: www.nuh.com.sg                             Website: www.westpointhospital.com
                                                                 Phone: +65 6779 5555                                Phone: +65 6262 5858

Grand Mercure Roxy
50 East Coast Road
Singapore 428 769
Website: www.grandmercureroxy.com.sg
Phone: +65 6344 8000
Fax: +65 6344 8010
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