Social Media Marketing & Management Tools Market Update - April 2021

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Social Media Marketing & Management Tools Market Update - April 2021
Social Media Marketing &
 Management Tools Market
 Update
 April 2021

1000 S ECON D A V EN UE

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S EA TTL E, W A 98104

M EM BER FIN R A / S IPC
Social Media Marketing & Management Tools Market Update - April 2021
Agenda

I.   State of the Industry
II. Cascadia Capital Overview

                                1
Social Media Marketing & Management Tools Market Update - April 2021
SECTION I

  State of the
  Industry

                 2
Social Media Marketing & Management Tools Market Update - April 2021
Social Media Marketing Will Continue to
                    Dominate Digital Ad Spending In 2021
       Social Media Dominates Consumer Attention During Pandemic…                                                                         …Helping Digital Ad Spend Hold Steady
 While consumers tried to curb their social media usage pre-pandemic, COVID-19 has                          While global ad spend declined by 4.9%, largely because of the pandemic, global digital
 temporarily caused consumers to spend more time on social media at home                                    ad spend achieved ~2.4% growth in 2020
 Average Daily Minutes Spent by U.S. Adults on Social Media                                                 Full Year Internet Ad Revenues in $USD Billions                                         $526.2
 90                                                                                                         $600.0                                                                                            100.0%

                                                                                                                                                                                       $485.3                 90.0%

 85
                                                                           82                               $500.0

                                                                                                                                                                        $441.1
                                                                                         80
                                                                                                                                                                                                              80.0%

                                   78                                                              79                                                  $389.3                                                 70.0%

                                                 76                                                                     $325.0           $332.8
 80                                                                                                         $400.0

                                                              75                                                                                                                                              60.0%

 75
                     73                                                                                     $300.0                                                                                            50.0%

                                                                                                                                                                                                              40.0%

        66
 70                                                                                                         $200.0

                                                                                                                            15.9%                       17.0%
                                                                                                                                                                                                              30.0%

                                                                                                                                                                        13.3%           10.0%        8.4%     20.0%

                                                                                                                                          2.4%
 65                                                                                                         $100.0

                                                                                                                                                                                                              10.0%

 60                                                                                                           $0.0                                                                                            0.0%

       2015         2016          2017         2018         2019          2020         2021       2022                      2019          2020          2021            2022            2023        2024
                                                                                                                                                     Digital Ad Spend            % Change

 Source: eMartker, Uptick in US Adults’ Social Media Usage Will Likely Normalize Post- Pandemic             Source: eMartker, Global Digital Ad Spend Update 2020

              Social Media Will Continue to Lead Digital Advertising…                                                               …And Businesses Have Adjusted Budgets Accordingly

                                                      Google Search, YouTube, Facebook, and                             Youtube        Display    Facebook/Instagram       Search (Google + Bing)    Other*
              12%          15%                        Instagram account for at least 66% of
                                                      digital advertising spend
                                                                                                                     Last
                                                                                                                               10%         17%              24%                       33%              16%
                                                                                                                     Year
                                  15%                 Salesforce cites the ability to target
      30%                                             consumers directly based on their identity
                                                      as the main reason Google and                              Next
                                                                                                                                11%        16%               26%                       34%              14%
                                                      Facebook/Instagram attract the lion’s share                Year
                          28%                         of ad spend

                                                                                                            Of those surveyed by Salesforce, more and more advertisers will rely on Social Media
                                                                                                            and video content than ever before
        Youtube         Display         Facebook/Instagram            Search (Google/Bing)         Other*

Source: Salesforce Research, “Digital Advertising 2020”                                                     Source: Salesforce Research, “Digital Advertising 2020”
* Other includes Snapchat, LinkedIn, Pinterest, and other
                                                                                                                                                                                                                3
Social Media Marketing & Management Tools Market Update - April 2021
Accelerated Digitalization Due to Pandemic
                  Stimulating Social Media Ad Use
                        Digital Adoption Rising Across Industries                                                           Companies Recognize Social Media as a Critical Lead Source
With consumers accelerating the adoption of digital channels, and brands suffering                                 Enterprise Sales Lead Sources
through traditional retail channels with uncertainties surrounding COVID, businesses
can no longer treat digital channels as a luxury and must learn to go digital to remain                                                                                                             Companies today
                                                                                                                         Digital or Online Ads                                           44%
relevant, or risk losing to competition that does                                                                                                                                                   recognizing Social
                                                                                                                                                                                                    Media as a reliable
Digital Adoption, Percent of Digital Access                            Regular Users           First-Time Users                                                                                        tool to drive
     72%                                                                                                                           Social Media                                    37%
                                                                                                                                                                                                         revenue
                   64%          61%
     21%                                                                                                                                                                                              In a recent survey
                   24%                        44%                                                                                       Website                           25%
                                31%                        39%            38%          37%            35%                                                                                               conducted by
                                              13%                                                                                                                                                   Zendesk, customers
                                                            9%            11%           6%             8%
     51%                                                                                                          Referrals / Word-of-Mouth                           19%                           cited digital ads and
                   40%                                                                                                                                                                               social media as the
                                30%           31%           30%           27%          31%            27%
                                                                                                                                                                                                    two best sources for
                                                                                                                  Email / Content Marketing                     12%                                       sales leads
   Banking         Ent.       Grocery       Apparel      Utilities       Telcom       Travel       Insurance
Source: Mckinsey COVID-19 US Digital Sentiment Survey, Apr 25-28, 2020                                             Source: Zendesk Customer Survey, “Where do you get your Best Sales Leads”, 07/27/20

                           Content Quality Drives Consumption                                                                 Humanizing Digital Brand Communications Through Ads

“Interesting content matters more                                                                                  As lockdowns magnify the need for people to seek out higher quality connections
                                                    Fun or Entertaining                                 55%        online, brands have ramped social ad spend in attempts to humanize customer
than big names”
                                                                                                                   experiences through intimate in-feed formats.
                                                      Real or Authentic                                53%
In a recent survey conducted by                                                                                            Social network spending
Facebook for Business, consumers                                                                                                                                                                               $57
                                                                  Creative                             53%            estimated to spike to 21% in 2021                                     $49
were less interested in who was
                                                                                                                                                                       $40
posting the content and more                                 Informative                             51%                                          $36
interested in what the content was                                                                                           $29
                                                   Personally Relevant                           46%                                              26%                                       21%
This trend highlights the need for                                                                                                                                     11%                                     16%
                                                                                                                            34%
tools meant to aid in generating                  Inspiring or Uplifting                        45%
creative content for brands,
regardless of business size                      Beautifully Produced                 36%                                   2018                  2019                2020                  2021              2022
                                                                                                                                             U.S. Social Network Ad Spending                       % Change
Source: Facebook for Business, Survey Responses to “Top types of content people surveyed say                       Source: eMarketer, Oct 2020.
they want to see from Brands”
                                                                                                                                                                                                                            4
Social Media Marketing & Management Tools Market Update - April 2021
Social Media Marketing & Management Tools
                  Evolving to Serve Growing Number of Users
               Upswing in Social Media eCommerce Penetration…                                       …Across Multiple Platforms Requiring Scalability to Manage
Online purchases through social media channels are predicted to reach $101M,                 Total social media users around the world has grown by 490 million people over the
growing from 3% total retail penetration to an expected 5% in 2023                           last 12 months to reach 4.2+ billion users, roughly equivalent to 53% of the world’s
                                                                                $101         population
                                                                    $96
      ($ in millions)                                   $90
                                            $80
                               $64                                                                     353M users                                                                      442M users
                        $53
      $46                                                                                                                             8.4 average number of
                                                                                                                                      social media accounts
                                                        4%           5%          5%                       498M users                     per internet user
                                            3%                                                                                                                                         2,291M users
       3%               3%     3%

      2017              2018   2019         2020       2021         2022        2023
                                                                                                      2,740M users                  430M users             689M users                 1,221M users
              U.S. Social Commerce Buyers          % of Total Retail eCommerce Sales
Source: eMarketer, Jan 2021.                                                                 Source: Globalwebindex (Q3, 2020); Hootsuite & Wearesocial, Digital 2021 Global Report

             A Call-to-Arms For Cross-Social Platform Management                                  AI Integration Increasing to Assist with Management Scalability
As the use of multiple social platforms continues to grow, the ability to create unified     AI will become pervasive in social media tools, allowing marketers to create smarter
messaging and branding becomes increasingly difficult. Platform management plays             social campaigns and better engage with consumers by understanding and predicting
are steadily maturing and driving sophistication in the market                               their thoughts and needs

                                                                                                               CRMs                                                   Chatbots
                                                                                             Many CRMs already have built-in AI tools to                Chatbots today are increasingly employing AI
                                                                                             easily connect to customer data touchpoints                    software to automate conversations

                                                                                             Personalize; an AI-powered recommendation                 AI-based social media analytics platform that
                                                                                           engine to track customer top interests in real-time      provides thoughtful recommendations and insights

                                                                                           Uses AI to analyze how ads can attain better ROI          Helps organizations set up and maintain company
                                                                                                                                                             profiles across multiple websites
                                                                                                                                                                                                      5
Social Media Marketing & Management Tools Market Update - April 2021
The Modern Customer Journey
                   S C A L I N G U P T H E P U R C H A S E P E A K , T H E N C R U I S I N G D OW N A S L OYA L A DVO C AT E S

           Proper social media marketing is critical to influencing consumers during this phase                 Social media marketing is critical to maintaining
                                                                                                                   consumer engagement during this phase

        Awareness                     Findability               Reputation                  Conversion              Advocacy                         Loyalty

                         Contributes To The Current Consumer’s Decision                                         Contributes to the next consumer’s decision

      Interest &                       Search                  Research                    Purchase             Experience                       Influence
      Awareness                   Interested in learning   Knowing the brand           Convinced of the        Assessment of the           Both positive and negative
                                  more, the consumer       exists, an on-the-fence     brand’s value and       purchased product /         brand advocates help
Consumer is made aware of a       does an initial search   consumer will dive          costs, a consumer       service after initial and   validate and further grow
new brand / product / service     to validate the brand    deeper into the brand’s     converts from a         long-term use               brand identity, attracting
                                                           reputation, conducting      potential buyer to a    generates both positive     and retaining more
   Social / search advertising      Organic search       research to help            first-time buyer        and negative brand          consumers
   Email / text marketing           PPC                  validate or clarify their                           advocates
   Loyalty programs                 SEO                  questions                      Website                                            Repeat purchases
   YouTube / video ads              Maps                                                Online booking       Post-purchase                Referral program
   Television                       Directories             Blogs & articles           Purchase via app     Expectations VS              Affiliate Links
   Billboard                        Apps                    Reviews                    In-store purchase     reality                      Blogs & articles
   Online display advertising       “Near me”               Social Media               Salesperson          Social posting               Social Media
   Newspaper / magazine             GPS                     Organic search             Call center          Writing reviews              Online and offline reviews
   Radio                                                     Word of mouth                                    Blogs                        Word of mouth
   Word of mouth                                                                                               Word of mouth                Growth of brand and
                                                                                                                                               advocate influence 6
Social Media Marketing & Management Tools Market Update - April 2021
Brands Rely on UGC to Create Digital
                   Authenticity with Consumers
      With the sheer volume of corporate ads in market today, consumers are turning to user-generated content and
      influencers to find their own truth
            Rise of Consumer Judgement Toward Corporate Ads                                                                        The Role of Brand Advocates and Influencers
 As companies become more responsive to the need for personalized ad content,                                     Successful advertising     Consumers Want More Information When Shopping Digitally
 consumers are equally becoming more discerning towards corporate messaging                                       campaigns today must          To highlight something that wasn’t obvious

                                                                      =
                                                                                                                  connect with consumers on                                                                24%
       92%                                    51%                                    84%                          a deeper level; purchasing
                                                                                                                  goods and services is no
                                                                                                                                                To see a product in action before they buy
                                                                                                                                                                                                       21%
 of marketers believe most              of consumers actually                  of consumers agree that            longer a one-stop process     To feel more confident that the reviews are accurate
   or all the content their            believe less than half of               negative ad experiences                                                                                             17%
brands creates resonates as           brands create content that             create a poor opinion of the
 authentic with consumers               resonates as authentic                  brand being advertised                “Influencers” have        To see the quality of a product easier
                                                                                                                   become the new litmus                                                           17%
                   Consumers value brands that advertise with high levels of                                      test for success and low-     To see the size, fit, or color of a product easier
                                                                                                                    cost marketing tool to                                         11%
                                                                                                                  engage target audiences       To see the material    of a product  easier
                          Relevance                 Clarity           Distinctiveness
                                                                                                                                                                       7%

 Source: Stackla, “Bridging the Gap: Consumer & Marketing Perspectives on Content in the Digital Age”; Hubspot,   Source: Bazaarvoice, “How Visual and Social Content Increase Online Sales”, 1/26/21
 “Why People Block Ads”

                                                      Building Consumer Loyalty With User-Generated Content In a Digital Age
 With the proliferation and growing volume of digital commerce and advertising sources, UGC takes influencer and word-of-mouth marketing to the next level-- helping to
 authenticate brands to their target audience with a more personalized and informal view; relatability and trustworthiness are keys to winning consumer loyalty

                                                   Negative UGC creates the                         Video UGC formats are                                                                 UGC puts consumers at ease
   Brands can easily share and                                                                                                           UGC acts as social proof paired
                                                  opportunity to build rapport                 increasing conversion, with 92%                                                           with their purchasing decision,
  utilize existing UGC with little                                                                                                       with real life experiences that
                                                    with promise of brand                      of users sharing what they have                                                           with 60% of those more likely
             to no cost                                                                                                                   organically promotes brands
                                                        improvement                                    seen with others                                                                    to buy a recommendation

     UGC can be helpful in                           UGC is engaging, with                       UGC is highly influential with             People trust UGC reviews,
                                                                                                                                                                                         UGC has high levels of visibility
   uncovering fake reviews or                   consumers spending an average                  the hard to penetrate millennial                almost as much as
                                                                                                                                                                                         amongst relevant and engaged
  censorship when finding only                     of 5 hours a day with UGC                    market through social media              recommendations from friends
                                                                                                                                                                                                  audiences
       positive comments                          platforms (e.g. IG, YouTube)                             hashtags                                 or family

Source: Annex Cloud.
                                                                                                                                                                                                                             7
Social Media Marketing & Management Tools Market Update - April 2021
The Customer Voice
                  P O S I T I V E C O N S U M E R E X P E R I E N C E S G E N E R AT E H U G E C O M P E T I T I V E A DVA N T AG E S

     Vital to understanding customers and making more informed decisions that align with their needs, Voice of the
     Customer (VoC) processes are critical in improving the overall customer experience of any product or service

                    Customer                      Reputation                  Brand                          Market                        Product                Marketing
                   Experience                    Management                 Awareness                      Intelligence                  Management               Strategy

                                                   Positive and Negative VoC Directly Impacts Every Aspect of a Brand

                                            Collecting VoC Data                                                                   Notable Performance Improvements
 Collecting customer feedback helps brands understand customer expectations, and identify                           Proven correlation between feedback and achieving higher business growth
 ways to deliver on those expectations
     Customer                      Social            Customer           Focus          Net Promoter            Increased satisfaction / NPS / similar measures                                 61%
      Surveys                    Listening          Interviews         Groups              Score
                                                                                                                                          Increased retention                      38%

                                                                                                                 Increased referrals / positive word of mouth                    33%

The most scalable way Posts, forums, blogs, Directly interacting      Controlled       Simplest way to                    Decreased customer retention spend               25%
 to gather structured review sites – anything with a customer     gathering a small uncover customer
 customer feedback;    that might describe a can help uncover a group of people loyalty; “On a scale
                                                                                                                            Increased spend or share of wallet         21%
   able to target any positive interaction or     particular      with a moderator      of 0 to 10, how
  stage in the buying   complaint provides       experience          to discuss a      likely are you to
    cycle, from first great insight into what  through body        specific issue,   recommend us to a            Increased upsell and cross-sell success rates        20%
 contact to purchase consumers would want      language and      product feature, or       friend or
                             improved           verbal cues             topic             colleague?”                                 Decreased cost to serve        17%
Source: SuperOffice, Voice of Customer 2/8/21.
                                                                                                                                                                                               8
Social Media Marketing & Management Tools Market Update - April 2021
Macro M&A Trends Altering Process Dynamics
                              M AC R O M & A M A R K E T S A R E E X P E R I E N C I N G F L I G H T T O Q UA L I T Y

                                                                                          United States M&A Activity Declined Through 2020…
                                   While middle market deal volume declined in Q2 and Q3 2020, estimated deal activity increased to record highs by Q4 2020 and is expected to continue into 2021
                                                                                                                                                                                         3,498                                                                             3,553
 $350                                                                                                                                                                                                                                                                              4,000

                                                                                                3,351                       3,257
                                                                    3,113                                                                                 3,173                                                                                  3,209
                              3,003                                                                     2,975 3,056 3,017
                                                                                                                                                                                                                                                                                   3,500

                                                                                                                                                                                 2,906                    2,930 2,864 2,967
 $300

                                                                            2,805 2,817 2,763                                       2,805 2,734                                                  2,808                      2,796 2,808 2,795                      2,815
                                                                                                                                                  2,573           2,641 2,731                                                                     $22
                                                                                                                                                                                                                                                                                   3,000

 $250
        2,464                                         2,376 2,458                                                                                                                                                                                                          $100
                                      2,321
                2,126 2,233                   2,018                                                                                                                                                                                                      2,039
                                                                                                                                                                                                                                                                                   2,500

 $200

                                                                                                                                                                                                                                                                   $43
                                                                                                                                                                                                                                                                                   2,000

 $150                                                                                                                                                                                                                                                    $22
                                                                                                                                                                                                                                                                                   1,500

 $100

                                                                                                                                                                                                                                                                                   1,000

  $50
                                                                                                                                                                                                                                                                                   500

        $168 $158 $161 $228 $160 $136 $171 $187 $236 $220 $237 $228 $238 $213 $228 $229 $240 $217 $215 $216 $256 $223 $228 $257 $294 $243 $265 $259 $253 $243 $246 $255 $243 $147 $181 $221
   $0                                                                                                                                                                                                                                                                              0

         Q1     Q2     Q3     Q4      Q1      Q2      Q3     Q4      Q1     Q2    Q3     Q4     Q1      Q2    Q3     Q4      Q1     Q2     Q3     Q4       Q1     Q2       Q3     Q4     Q1       Q2      Q3      Q4     Q1     Q2     Q3   Q4    Q1     Q2        Q3      Q4
                  2012                          2013                          2014                        2015                        2016                          2017                            2018                         2019                      2020
                                                                        Deal Value ($B)                   Estimated Deal value ($B)                       # of Deals Closed                      Estimated Deal count

                       ...With Multiples Enduring at Near Historic Highs…                                                                                            … Underpinned by Private Equity Dry Powder
    U.S. M&A multiples remain elevated and are trading at near all-time highs, and are expected to                                         Record levels of dry powder, coupled with definite fund lives necessitate PE funds to deploy capital
                                remain so in the near distant future                                                                                                         which will drive M&A activity
(U.S. M&A Multiples)                                                                                                                     (U.S. PE Fundraising)
                                                                                                                                                                                                                                 $1,850 $1,903
                                                                    10.7x                                                   11.1x
                                                                                                             10.6x                                                                                                        $1,664
                                                      9.8x                       10.2x          9.8x
        9.1x          9.3x            9.3x                                                                                                                                                                        $1,493
                                                                                                                                                                                                          $1,331

                                                                                                                                                                                                                                                                      $1,182
                                                                                                                                                                                                                                                          $1,118
                                                                                                                                                                                                 $1,211
                                                                                                                                                                                 $1,139 $1,151
                                                                                                                            6.1x                                          $1,070

                                                                                                                                                                                                                                                 $969
                                                                    5.4x
                      3.9x                            4.6x                        4.9x          4.9x          5.6x                                           $997 $1,032

                                                                                                                                                                                                                                        $894
        4.4x                          4.4x                                                                                                    $881 $927

                                                                                                                                                                                                                                $805
                                                                                                                                                                                                                         $746
                                                                                                                                                                                                               $752
                                                                                                                                                                                                   $737
                                                                                                                                                                                         $729
                                                                                                                                                                                $686
                                                                                                                                                                    $651
                                                                                                                                                           $549
                                                                                                                                                $488

                      5.5x

                                                                                                                                                                                                                                                          $732
                                                                    5.3x

                                                                                                                                                                                                                                                                      $721
                                                      5.3x                        5.3x

                                                                                                                                                                                                                                                 $695
        4.7x                          5.0x                                                      4.9x          5.0x          5.0x

                                                                                                                                                                                                                                        $599
                                                                                                                                                                                                                                $526
                                                                                                                                                                                                                         $465
                                                                                                                                                                                                   $402

                                                                                                                                                                                                               $399
                                                                                                                                                $393

                                                                                                                                                           $378

                                                                                                                                                                    $346

                                                                                                                                                                                $346

                                                                                                                                                                                         $341
        2012         2013         2014      2015                    2016       2017             2018          2019     2020*                 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020*
                                Debt/EBITDA                           Equity / EBITDA                        EV/EBITDA                                                                 Dry Powder ($B)                Deployed Value ($B)
        1) U.S. M&A multiples and U.S. PE fundraising as of 12/31/20
                                                                                                                                                                                                                                                                                       9
Broader Market Considerations
                                               U.S. Equity Markets Rally to All-Time High and Appetite for Transactions Remain Strong
S&P500 Index Value in $USD, Three Years
$4,500

$3,750

$3,000

$2,250

$1,500
     Mar 18 May 18 Jul 18 Sep 18 Nov 18 Jan 19 Mar 19 May 19 Jul 19 Sep 19 Nov 19 Jan 20 Mar 20 May 20 Jul 20 Sep 20 Nov 20 Jan 21

• While public equity markets have rallied to near all-time highs from last March, market sentiments remain mixed. The risk of rising interest rates and record global
  debts offset by early signs of strong economic recovery, are sending mixed signals to investors that remains positive, albeit weary
• The US exited the recession late last year almost as quickly as it entered it in March. Most already expected the downturn to “be briefer than previous
  contractions” – especially with the March 2021 round of fiscal stimulus that supplements the $3 trillion already injected last year
• Private Equity acquirers have remained active in the market and are eager to deploy their record levels of overhang capital, maintaining a valuation floor for
  transactions
• While stock fluctuations may have affected strategic buyer’s willingness to commit to transaction strategies in Q1 and Q2, Strategic acquirers who have fared
  well and have weathered operational challenges have continued acquisition activities
• Since the beginning of 2019, Strategic and Private Equity acquirers have shifted from volume-oriented acquisition strategies to paying premiums to acquire
  higher-quality assets; this trend has been exacerbated by the pandemic in 2020, with attention and premiums placed on companies that have overperformed
  during the pandemic

Source: The Wall Street Journal; Financial Times

                                                                                                                                                                     10
Source: CapIQ as of 3/17/21
Notable Market Activity
                   S O C I A L M E D I A M A R K E T I N G & M A N AG E M E N T T O O L S

                                                                                    2019 – Q1 2021 Notable M&A Activity
$USD in millions

            13                                                                          12
                                                                                                                                                                                        11
                                                                                                                                                                                                   14

                                     10
                                                                                                                                           9            9             9
                                                                                                                                                                                                   12

                                                               7
                                                                                                                                                                                                   10

                                                                                                                  6                                                                                8

                                                                                                                                                                                                   6

                                                                                                                                                                                   Julun Network
                                                                                                                                                                                                   4

                                                                                                            No values                                            No values
           $120                      $47                      $80                      $258              publicly disclosed                            $181   publicly$0
                                                                                                                                                                       disclosed
                                                                                                                                                                                                   2

                                                                                                                                          $35                                          $54         0

            Q1                       Q2                       Q3                        Q4                       Q1                       Q2           Q3            Q4                Q1
                                                2019                                                                                            2020                                  2021

                                                                                                  Deal Value               Deal Volume

                                                                               2019 – Q1 2021 Notable Fundraising Activity
$USD in millions

             51                       49                       59                                                 56                                                  64
                                                                                                                                                        47
                                                                                        40
                                                                                                                                                                                                        60

                                                                                                                                                                                        29
                                                                                                                                                                                                        50

                                                                                                                                           26                                                           40

                                                                                                                                                                                                        30

                                                                                                                                                                                                        20

                                                                                                                                                                                                        10

                                                                                                                                                                                                        0

           $189                      $79                      $134                     $107                     $120                      $75          $85           $97               $354             -10

                                                                                                                                                                                                        -20

             Q1                       Q2                       Q3                       Q4                       Q1                       Q2            Q3           Q4                 Q1
                                                 2019                                                                                           2020                                   2021

                                                                                                   Deal Value               Deal Volume

Source: Pitchbook as of 3/7/21.

                                                                                                                                                                                                              11
Note: Total Deal Volume may understate actual market volume as figures in chart include only those deals with disclosed total round sizes and
total transaction sizes
Selected Transaction Comparables

         Historically, social media marketing and management tools have traded in the 4.0x – 5.0x range, with buyers
         stretching upwards of 6.0x – 8.0x for assets with proprietary or automated analytics and optimization features

                        Jul 2018              Oct 2018           Jan 2019          May 2019          Dec 2019           Apr 2020           Jul 2020          Feb 2021        Mar 2021

    Selected
     Market             Acquired by           Acquired by        Acquired by       Acquired by       Acquired by        Acquired by        Acquired by       Acquired by     Acquired by
    Activity
                                                                                                                                                                                            Median

 Transaction                                                                                                                                                                                $180M
                         $182M                 $540M              $120M              $22M              $237M              $158M             $180M             $450M            $85M
     Size

   Revenue                                                                                                                                                                                   4.6x
                           4.6x                  6.0x               4.7x              4.4x               2.8x               4.9x              4.0x              4.5x            7.7x
   Multiple

                     Main Street Hub           Spredfast          Falcon.io       Brand Embassy     Smartly.io is a     Simpleview ‘s     4C provides       Brandwatch         Stamped
                       creates and             provides a      offers a unified   is a developer       platform            platform         planning,       provides AI-     provides AI-
                     manages social          platform that      SaaS platform       of a digital     designed to          integrates         creative,      based social       based e-
                     media presence            processes          for social         customer          automate             content      reporting, and        media          commerce
                          of local          social content,         media          engagement      content creation,    management,       optimization       monitoring     marketing and
                        businesses,          giving brands        listening,         platform          campaign            customer        tools for TV     and analytics       reviews
    Target           helping to build        the visibility,    engagement,         designed to     management,          relationship       and social        software      management
  Description        mobile-friendly         context, and      publishing, and        answer       and analytics for    management            media
                                                                                                                                                                             software to
                      landing pages        tools they need        managing           customer        social media      and interactive   advertising in a
                                                                                                                                                                             build social
                           that            to make better      customer data         inquiries        advertising         marketing           unified
                     communicates              consumer                           through social                            services         platform
                                                                                                                                                                               trust and
                       directly with          touchpoints                              media                                                                                     power
                        customers                                                    channels                                                                               engagement

Source: Pitchbook Data, CapIQ, 451 Research, Mergermarket
                                                                                                                                                                                                12
Trading Comparables Analysis
                               S O C I A L M E D I A & S O C I A L M E D I A M A N AG E M E N T

          ($USD in millions)                    Equity        Net Debt/       Enterprise        LTM       3-Year        Gross          LTM        EBITDA          EV / Revenue                   EV / EBITDA
          Company                               Value          EBITDA           Value         Revenue     CAGR          Margin        EBITDA      Margin       LTM           NTM           LTM              NTM
          Alphabet Inc.                        $1,512,900.7       -2.0x     $1,403,649.7     $182,527.0     18.1%           53.6%    $54,903.0      30.1%        7.7x        10.3x         25.6x            16.9x
          Facebook, Inc.                          891,577.0       -1.3x        840,800.0       85,965.0     28.4%           80.6%     39,533.0      46.0%        9.8x        15.2x         21.3x            15.4x
          Microsoft Corporation                 1,884,799.7       -0.7x      1,835,592.7      153,284.0     14.4%           68.4%     71,687.0      46.8%       12.0x        16.8x         25.6x            22.6x
          Netccentric Limited                          38.8      -44.5x             36.9            6.0    (12.2%)          47.8%          0.1       0.9%        6.1x                -       NM              0.0x
          Pinterest, Inc.                          52,669.5       98.5x         51,092.2        1,692.7     53.0%           73.5%        (16.0)     (0.9%)      30.2x                -       NM             84.9x
          Snap Inc.                                90,845.2        0.7x         90,311.2        2,506.6     44.8%           52.8%       (765.3)    (30.5%)      36.0x        77.3x           NM            273.2x
          Sprout Social, Inc.                       3,078.2        5.0x          2,940.2          132.9     43.7%           73.7%        (27.8)    (20.9%)      22.1x                -       NM               NM
          Mean                                                                   $603,489                    27.2%           64.3%                   10.2%      17.7x        29.9x         24.1x            68.8x
          Median                                                                  $90,311                    28.4%           68.4%                    0.9%      12.0x        16.0x         25.6x            19.7x

                                                               Social Media & Social Media Mgmt Multiples Over Time

                                                                                           TEV/Revenue                 TEV/EBITDA
  18.0x                                                                                                                                                                                                             30.0x

                                                                                                                                                                                                         24.3x      26.3x

                                                                                                                                                                                   23.1x
                                                                      20.1x
  13.5x                                                                                                                                                                                                             22.5x

                                    18.6x                                                                          18.4x                                     17.7x
                                                                                              16.3x
                                                                                                                                                                                                                    18.8x

                                                  15.4x
                                                                                                                                         13.4x
             12.3x
   9.0x                                                                                                                                                                                                             15.0x

                                                                                                                                                                                                                    11.3x

   4.5x                                                                                                                                                                                                             7.5x

                                                                                                                                                                                                                    3.8x

              4.1x                  5.7x           4.5x                   5.4x                 5.2x                  9.9x                 5.9x               8.8x                  10.2x                10.9x
   0.0x                                                                                                                                                                                                             0.0x

            2012A                  2013A          2014A              2015A                    2016A                2017A                 2018A               2019A             2020A                    2021E

Source: S&P Capital IQ
                                                                                                                                                                                                                    13
Trading Comparables Analysis (Cont’d)
                               D I G I T A L M A R K E T I N G & E N T E R P R I S E A P P L I C AT I O N S

          ($USD in millions)                     Equity          Net Debt/          Enterprise        LTM      3-Year        Gross          LTM        EBITDA          EV / Revenue                   EV / EBITDA
          Company                                Value            EBITDA              Value         Revenue    CAGR          Margin        EBITDA      Margin       LTM           NTM           LTM              NTM
          Adobe Inc.                             $236,504.0           0.0x      $236,248.0         $13,682.0     21.1%            87.5%    $5,333.0      39.0%       17.3x        26.2x         44.3x            30.1x
          salesforce.com, inc.                    203,347.6          -1.8x       197,794.6          21,252.0     26.3%            74.4%     3,123.0      14.7%        9.3x        18.9x         63.3x            25.9x
          Oracle Corporation                      213,583.4           1.9x       247,745.4          39,691.0      0.4%            80.6%    17,649.0      44.5%        6.2x         6.2x         14.0x            12.0x
          SAP SE                                  153,423.9           1.1x       163,899.6          33,441.0      5.2%            71.2%     9,251.4      27.7%        4.9x         5.8x         17.7x            14.5x
          HubSpot, Inc.                            22,472.6          15.5x        22,010.0             883.0     33.0%            81.1%       (29.8)     (3.4%)      24.9x        43.5x           NM            148.8x
          Zendesk, Inc.                            16,287.8          -1.9x        16,064.9           1,029.6     33.8%            75.7%      (106.7)    (10.4%)      15.6x        27.1x           NM            113.8x
          GoDaddy Inc.                             14,073.2           5.4x        16,830.3           3,316.7     14.1%            65.1%       508.5      15.3%        5.1x         6.3x         33.1x            16.5x
          Pegasystems Inc.                          9,567.3          -1.1x         9,620.3           1,017.5      4.6%            69.4%      (122.2)    (12.0%)       9.5x        10.8x           NM            150.7x
          Nielsen Holdings plc                      8,977.0           7.1x        17,338.0           6,290.0     (1.5%)           56.1%     1,145.0      18.2%        2.8x         2.7x         15.1x            11.8x
          Criteo S.A.                               2,164.9          -1.7x         1,805.3           2,072.6     (3.4%)           33.2%       203.3       9.8%        0.9x         1.9x          8.9x             6.7x
          Yellow Pages Limited                        267.1           0.0x           267.5             261.8    (22.9%)           38.8%        85.6      32.7%        1.0x         0.6x          3.1x             3.3x
          Fluent, Inc.                                327.5           0.9x           357.3             310.7     13.6%            30.8%        34.0      10.9%        1.1x         1.5x         10.5x            10.4x
          comScore, Inc.                              381.6          13.6x           616.7             356.0     (4.1%)           50.2%        17.2       4.8%        1.7x         1.5x         35.8x            24.0x
          Mean                                                                          $71,584                    9.3%            62.6%                  14.8%       7.7x        11.8x         24.6x            43.7x
          Median                                                                        $16,830                    5.2%            69.4%                  14.7%       5.1x         6.2x         16.4x            16.5x

                                                              Digital Marketing & Enterprise Applications Multiples Over Time
                                                                                                                                                                                                                         30.0x

                                                                                                 TEV/Revenue                TEV/EBITDA
  13.5x

                                                                                                                                                                                                                         26.3x

                                                                         22.3x
                                                                                                                                                                                                                         22.5x

                                     18.5x                                                                                19.1x
                                                    17.2x                                           17.6x
                                                                                                                                                                                        15.8x                 15.7x
                                                                                                                                                                                                                         18.8x

                                                                                                                                               15.4x
   9.0x

             12.7x                                                                                                                                                                                                       15.0x

                                                                                                                                                                  11.7x
                                                                                                                                                                                                                         11.3x

   4.5x

                                                                                                                                                                                                                         7.5x

                                                                                                                                                                                                                         3.8x

              3.8x                   4.1x           4.8x                     4.1x                   4.1x                  4.3x                 4.3x               5.0x                  5.2x                   5.1x
   0.0x                                                                                                                                                                                                                  0.0x

            2012A                   2013A          2014A                 2015A                     2016A                2017A                 2018A               2019A                 2020A                2021E

Source: S&P Capital IQ
                                                                                                                                                                                                                         14
SECTION II

  Cascadia Capital
  Overview

                     15
Our Firm

                                          Founded in 1999
                                          Cascadia has a successful 20 year history
             INDUSTRY
             EXPERTISE

                                           60          investment banking
                                                       professionals

    DEAL
   VOLUME
                         RESULTS
                          FOCUS
                                           19          Managing Directors

                                           385         transactions completed,            Headquartered in Seattle, with
                                                       with more than $13.5 billion       offices in Los Angeles, Minneapolis
                                                       in aggregate value                 and New York

          Leading diversified                                               Experienced team with
          investment bank                                                   successful track record
• M&A, private placements, advisory services                    • Cascadia is the investment bank of choice for
                                                                   entrepreneurs and family-owned companies
• Specialized in-depth expertise across multiple
  industry verticals                                            • Decades of investment banking and operational
                                                                   expertise
• Representing clients in the US and globally,
  including Europe, Asia and Australia                          • Deep capital markets expertise

                                                                                                                            16
Providing a Full Suite of Banking Services

                    We have completed hundreds of M&A transactions ranging in
                    size from $20-$500 million. Our thorough and disciplined
MERG ERS &          process, in combination with our deep industry expertise, has     ENGAGEMENTS INCLUDE:
AC QUI S IT ION S   resulted in a proven track record of delivering successful
                    outcomes for our clients.                                         •   Mergers & Acquisitions (Buy & Sell Side)
                                                                                      •   Corporate Divestitures
                                                                                      •   Management Buyouts
                                                                                      •   Leveraged Buyouts
                    We have extensive experience placing equity and debt              •   Recapitalizations
                    capital ranging from $10-$250 million. We leverage our
C ORP ORAT E        deep relationships with institutional investors; including
                                                                                      •   Partial Liquidity Events
F I N AN C E        private equity, growth equity, venture capital, family office,    •   Private Equity Capital Raises
                    mezzanine and venture debt, hedge funds and BDCs.                 •   Public Company Capital Raises
                                                                                      •   Debt Financings & Restructurings
                                                                                      •   Project Finance
                                                                                      •   Valuations
S T RAT E G I C     We provide our clients with analytical data and insights to
                                                                                      •   Fairness Opinions
                    facilitate strategic decision-making. We advise our clients on
ADVI S ORY          how to maximize shareholder value and then provide support        •   Shareholder Rights Planning
S ERVI C ES         for transaction implementation.                                   •   Shareholder Value Analysis
                                                                                      •   Strategic Alternatives Reviews
                                                                                      •   Strategic Partnerships & Joint Ventures
                                                                                      •   Special Situations
                    We listen carefully to business owners and managers and then
P RI VAT E          work closely with them to custom design long-term and
C AP I TAL          flexible capital solutions. Our approach resonates particularly
                    well with family-owned and closely-held companies.

                                                                                                                                     17
Process and Experience Deliver Results

       We Differentiate Each                        Team Members                      Our Experience and
         Process With a                                 Have                               Approach

       Customized                            Deep Industry                                Drive
        Approach                               Expertise                                  Results
• We are thoughtful advisors who           • With bankers across multiple        • We have experience, industry
  deliver a tailored process to suit the     industry verticals, we have the       focus and a differentiated
  needs of our clients                       experience to offer industry          process that drives success
                                             breadth while maintaining sector
• We understand the strategies of the        depth                               • Our transactions are built upon
  counterparties, enabling us to tell                                              delivering the best quantitative
  them why they should be interested       • Dedicated resource model with         and qualitative terms with the
  – allowing Cascadia to drive the           comprehensive vertical expertise      most desirable counterparty
  transaction and maximize results           from Managing Director to Analyst

            $10.5+ billion in total M&A transactions closed in the firm’s history

            $3+ billion in total capital raised in the firm’s history
                                                                                                                      18
A Local Firm with International Reach

             Cascadia’s International Reach Is Proven by Its Track Record of Closing Deals with International Buyers

                                                                                                                   March 2016

     Additional relationships
      through close ties with

Note: Dark shading represents countries where Cascadia
maintains active strategic relationships
                                                                                                                                19
Proven Results
M O S T R E C E N T T R A N S AC T I O N S

                                             20
Proven Results
M O S T R E C E N T T R A N S AC T I O N S

                                             21
Cascadia Value Drivers for Clients

                            TRUST
                  Our long-term relationship
                                                                          WALL STREET AND
                approach provides ability to be a                    INTERNATIONAL EXPERIENCE
                  trusted advisor and we are                          WITH SUPERIOR COVERAGE
                   motivated to optimize the
                                                                             Cascadia brings a unique
                     outcomes for clients
                                                                         combination of Wall Street class
                                                                          investment banking and broad
                                                                           international reach to deliver
                                                                              optimal client outcomes
   EXPERIENCED AND
   COMMITTED TEAM
 We have the broadest and most
   senior team focused on our
    engagements, bringing an
integrated experience and all the
  firm’s resources to effectively                                        PROVEN CLOSERS
 execute a successful transaction
                                                                     Cascadia has completed over 385
                                                                      transactions worth over $13.5
                               CUSTOMIZED APPROACH                   billion since our founding in 1999

                                We will deliver a thoughtful and
                             creative custom approach to execution
                               that helps you break paradigms in
                                        driving valuation

                                                                                                            22
Technology Practice
                                Principal Sector Focus
                                • Compliance and eLearning
Business Services                                                           • Security
                                • Infrastructure Software
                                                                            • Software Development and IT
                                • Human Capital Management / HR Tech
Consumer & Retail                                                             Operations Management (“DevOps”)
                                • Legal and Tax Solutions
                                                                            • Storage Management
                                • Public Safety
Digital Health & Healthcare     • Sales, Marketing & Support
                                                                            • Retail & Commerce Technology
Services
                                Overview
Energy & Applied Technology     We have over 80 years of collective experience in M&A and Financing transactions within the
                                Technology sector, and extensive prior operational and corporate development expertise. We
                                are domain experts, which enables us to uniquely position our clients in terms of their people,
Food, Beverage & Agribusiness   business models and technology, to the most appropriate strategic acquirers or private equity
                                investors.
Industrials
                                Representative Transactions
Technology

                                                                                                                            23
Cascadia’s Extensive Sales and Marketing
Technology Transaction Experience
                       Project Indigo
                          (leading B2B video
                      automation and marketing
                               software)
                         Has been acquired by
                       A SMB Website
                        Building and
                      Hosting Company

                                                 24
Cascadia’s Technology Team Continues to be
        Active in the Market
Team Performance (2016 – 2021 YTD)        Cascadia Has Regular Dialogue with Key Industry Players

                                     Financial Sponsors                          Strategic Buyers
         In Transaction
$2.0B    Value since
         2016

                              45
                     Closed
               Transactions
                 since 2016

12       Current Live
         Engagements

 Core Technology Sector Coverage

  Sales and Marketing Technology

 Customer Experience Management
            Software

   Retail & Commerce Technology

           Digital Media

                                                                                                    25
The Technology and Services Banking Team

   Teague Collins          Nicodemo Esposito                  Hugh Campbell               Matthew Riendeau           Andrew Kim
   Managing Director,          Managing Director,              Managing Director,           Managing Director,         Vice President,
      Technology          Business Services, Technology   Business Services, Technology        Technology               Technology
       Experience:                Experience:                     Experience:                  Experience:               Experience:
    14+ years banking          19+ years banking               14+ years banking            12+ years banking,        8+ years banking
  9 years with Cascadia       1 year with Cascadia           13 years with Cascadia           with Cascadia         3 years with Cascadia

Matthew Martin                   Alan Cai                     Kyle Aleinikoff                  Laura Zhao                 Alex Azera
     Associate                    Associate                        Associate                       Analyst                    Analyst
     Experience:                 Experience:                      Experience:                     Experience:               Experience:
  4+ years banking,           4+ years banking,                4+ years banking,               3+ years banking,         2+ years banking,
1 year with Cascadia           with Cascadia                    with Cascadia                1 year with Cascadia         with Cascadia

                                                                                                                                             26
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