Specification for Learning and Qualifications for Close Protection Operatives - January 2019 - Option B WITH Licence Integration - Snap Surveys

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Specification for Learning and
Qualifications for
Close Protection Operatives

January 2019 – Option B WITH Licence Integration

                      Security Industry Authority
                       www.sia.homeoffice.gov.uk
Foreword
The Security Industry Authority (SIA) recognises that it is essential for security personnel
to have undergone a structured programme of learning and education resulting in
recognised qualifications if they are to be effective and professional in their role.
Increasingly, industry stakeholders also recognise that the individuals who work to provide
a more secure leisure environment must have a broad range of skills and a clear
understanding of their role. As the scope, diversity and importance of their work
continues to grow, so the degree of professionalism expected from security personnel will
increase.
This document is intended to provide a clear specification on the approach that has been
agreed by the SIA and industry stakeholders in relation to the core learning and resulting
qualifications required by SIA licensing.

                                       Page 2 of 23
Section 1:       Learning Programme Overview
Training leading to an SIA licence-linked qualification for close protection operatives must
include the following areas:

Session          Topic

Session 1        Roles and Responsibilities of a Close Protection Operative

Session 2        Legislation of a Close Protection Operative

Session 3        Risk Management

Session 4        Personal and Professional Skills

Session 5        Surveillance Awareness

Session 6        Search Procedures

Session 7        Foot Drills

Session 8        Location Security

Session 9        Route Planning

Session 10       Reconnaissance

Session 11       Journey Management

Session 12       Prepare and Carry Out Close Protection Work

Session 13       Conflict Management

Session 14       Physical Skill in Close protection

Session 15       Terror Threat Awareness

                 Additional Sessions that allow licence integration

Session                  Topic

Additional Session 1     Protecting Vulnerable People

Additional Session 2     Licensing Laws

Additional Session 3     Dealing with Queues and Crowds

                                          Page 3 of 23
Section 2: Learning Programme Details

  Session 1: Roles and Responsibilities of a Close Protection Operative

Aims:
       To understand the roles and responsibilities of a close protection operative.

Objectives:
By the end of this session learners will be able to:
       Explain the purpose of close protection
       Explain the purpose of close protection training and licensing
       Explain the different roles and responsibilities within a close protection team
       Explain the required standards, behaviours and ethics that apply to a close
        protection operative in accordance with Appendix A.
       Identify who is likely to require close protection service
       State a range of tasks that a close protection operative may undertake for their
        principal
       Know the tasks a close protection operative may undertake whilst working alone
       Explain a range of client types
       Explain the difference between a client and a principal within the role of close
        protection
       Understand the importance of communication between the principal and the close
        protection operative
       Explain the range of equipment available to the close protection operative
       State why continuous professional development (CPD) is necessary for a close
        protection operative
       Explain the role and responsibilities of protection team members when responding
        to a threat to your principal
       Know what actions you are authorised to take to deal with incidents that could
        compromise the safety and security of your principals, yourself and colleagues

                                          Page 4 of 23
Session 2: Legislation of a Close Protection Operative

Aim:
        To understand current law and legislation within a close protection context.
Objectives:
By the end of the session learners will be able to understand and explain the parts of civil,
criminal and common law that have an impact on the role of a close protection operative,
including, but not limited to:

       Data Protection Act 2018 and the General Data Protection Regulation (GDPR) –
        Control and access of confidential information
       Corporate Manslaughter and Homicide Act 2007 Criminal Law Act 1996Equality
        Act 2010 Freedom of Information Act 2018
       Health and Safety at Work Act 1974
       Human Rights Act 1998
       Misuse of Drugs Act 1971Regulation of Investigatory Powers Act 2000Road
        Traffic Act 2018
       Trespass Act 1980
       Offences against the Person Act 1998
       Criminal Damage Act 1971
       Current relevant legislation, regulations, codes of practice and guidelines relating
        to using physical intervention within close protection
Dealing with:
       Breach of the Peace
       Citizen’s Arrest
       Use of Force
       Defending Self, Others and Property
       Harassment
       Understand what is meant by ‘reasonable’ and ‘necessary force’
Learners will also be able to:
       State the main aims of the Private Security Industry Act 2001
       Identify the main regulatory functions of the Security Industry Authority
       Identify the differences between civil, criminal and common law
       Understand SIA licence integration

* It is important to ensure that as legislation changes the content of this session is amended to
reflect current legislation

                                           Page 5 of 23
Session 3: Risk Management

Aims:
       To understand the importance of threat assessment.
       To understand the importance of risk management.
       To produce a dynamic risk assessment.

Objectives:
By the end of this session learners will be able to:
       State the definition of a threat to the protected person(s)
       State the definition of risk to the protected person(s)
       State the importance of threat and risk management within a close protection
        context
       Explain the likely threats to a principal within a close protection context
       Explain why it is necessary to conduct threat and risk assessments for protected
        person(s) and venues
       State the importance of profiling the protected person to establish the level of
        threat and associated risk
       Describe the variations between a threat and risk assessment for the protected
        person(s) and venues
       Identify the variations in threat assessment and risk management when a principal
        is arriving and leaving a location
       Explain the need for on-going assessment, response and contingency plans
       Describe how close protection operatives gather intelligence for operational
        purposes within the UK
       Describe how decision making models can be used within a threat and risk
        assessment process e.g. National Decision Model
       Describe the UK’s Threat Level System
       Carry out a risk assessment
       Understand the concept of a dynamic risk assessment
       Know how to assess the risk involved in using physical skills, particularly in
        relation to the threat

                                         Page 6 of 23
Session 4: Personal and Professional Skills

Aim:
       To explain and demonstrate the importance of personal and professional skills
        within a close protection environment.
       To understand the importance of teamwork within a close protection
        environment.

Objectives:
By the end of the session learners will be able to:
       Explain the need for effective interpersonal skills
       Explain a range of personal skills required of a close protection operative
       Explain the importance of effective personal and professional relationships with
        principals, clients and others involved in a close protection operation
       Explain what being assertive promotes and with whom
       Explain the importance of etiquette, dress code and protocol when dealing with
        different types of principals in a close protection environment
       Explain the importance of time and resource management
       Describe and demonstrate the attributes of an effective team
       Explain the importance of knowing and using other team members' abilities and
        skills
       Explain the importance of personal and team preparation
       Demonstrate negotiation skills when working as a close protection operative
       Demonstrate a range of personal skills required to work in close protection
       Demonstrate a range of practical skills required to work in close protection
       Demonstrate a range of professional skills required to work in close protection
       Be able to use the phonic alphabet
       Be able to use radio protocols effectively in the role of a close protection
        operative
       Be able to communicate effectively with a diverse demographic
       Explain why it is important to record details of attacks and use of force,
        particularly when this may have to be used as evidence

                                        Page 7 of 23
Session 5: Surveillance Awareness

Aims:
       To have an elementary understanding of surveillance, anti-surveillance and
        counter-surveillance methods.
       To demonstrate and explain basic surveillance, anti-surveillance and counter
        surveillance applications.

Objectives:
By the end of this session learners will be able to:
       Explain the purpose of surveillance
       Describe the range of basic surveillance applications
       Explain the purpose of anti-surveillance
       Describe a range of basic anti-surveillance applications
       Explain the purpose of counter-surveillance
       Describe a range of basic counter-surveillance applications
       Have an awareness of Technical Surveillance Counter Measures (TSCM)
       Describe the likely sources of unwanted attention e.g. criminals, media, followers,
        stalkers, fixated persons
       Describe the equipment used in surveillance, its capabilities and limitations
       Demonstrate the use of basic surveillance, anti-surveillance and counter
        surveillance applications to confirm or deny third party activity
       State / describe more advanced surveillance skills and equipment (drones etc.)
       Be able to recognise signs of potential attack to a principal

                                         Page 8 of 23
Session 6: Search Procedures

Aim:
       To explain and demonstrate search procedures within a close protection
        operation for people, vehicles and buildings/venues.

Objectives:
By the end of the session learners will be able to:
       Explain the reason for the search
       Explain the law in relation to control of access and searching
       Explain different types of searches, the procedures for, and implications of,
        searching buildings, vehicles and people
       Explain the use and range of technology available to assist in a search
       Explain and demonstrate how to deal with unauthorised / dangerous items
       Explain the process for sanitising and securing a location prior to and after use
       Explain the methods available to secure a vehicle, building or location
       Carry out methodical and detailed searches on people, places and property.
        Describe the skills required to search people in different environments

                                        Page 9 of 23
Session 7: Foot Drills

Aim:
        To explain and demonstrate close protection foot drills.

Objectives:
By the end of the session learners will be able to:
       State the responsibilities and aims of a close protection operative on foot
       Identify the team appointments within a close protection team whilst on foot
       Explain the importance of a flexible approach to protection whilst on foot
       Explain and demonstrate the range of communication techniques to be used whilst
        on foot
       Explain and demonstrate the purpose of effective body protection for the
        protected person
       Explain and demonstrate foot evacuation of protected person(s)
       Explain the need for foot route selection and planning
       Demonstrate providing protection when operating on foot

                                       Page 10 of 23
Session 8: Location Security

Aims:
       To explain and demonstrate venue security operations and requirements.

Objectives:
By the end of the session learners will be able to:
       Explain the range of venue-related security operations e.g. private and public
       Identify common factors that may influence security procedures at a venue
       Explain the importance of communication within a venue and the most
        appropriate methods to employ, i.e. radios, public address system
       Explain the use and maintenance of communication equipment and other
        technology that may be used in venue-based close protection
       State the importance of identifying communication black spots within a venue
       Explain a range of common countermeasures to employ in venue-based close
        protection operations e.g. patrolling and access control
       Identify a range of in-house resources available to support venue security and the
        associated benefits
       Explain and demonstrate how to work with resident security teams at a range of
        venues
       Describe a range of common contingencies that may be employed in venue-based
        close protection operations e.g. alarms, safe rooms and evacuation contingencies
       Conduct a venue search and identify the measures required to maintain a secure
        environment post search
       Liaise with in house security teams at a range of locations

                                       Page 11 of 23
Session 9: Route Planning

Aim:
       To understand the importance of planning, for route selection.

Objectives:
By the end of the session learners will be able to:
       Explain the need for route selection and planning
       Explain the importance of assessing risks associated with route selection and the
        factors that must be taken into account
       State the considerations when selecting modes of transport for primary and
        secondary routes
       Describe the range of technological and non-technological tools for use in route
        planning
       Explain the advantages and disadvantages associated with the use of technological
        tools in route planning
       Explain the advantages and disadvantages associated with the use of non-electric
        maps in route planning, e.g. Atlas, A-Z
       Explain the factors to be considered when planning and timing a route
       Produce a primary and secondary route plan using paper based and technology
        based resources.

                                       Page 12 of 23
Session 10: Conduct Reconnaissance

Aim:
       To explain and demonstrate the purpose of, and carry out, reconnaissance.

Objectives:
By the end of the session learners will be able to:
       Explain the purpose of reconnaissance
       Describe the issues for consideration when conducting a reconnaissance
       Describe the role of a Security Advance Party (SAP)
       Explain the difference between discreet and overt reconnaissance
       Conduct reconnaissance activity
       Complete a site/venue report

                                       Page 13 of 23
Session 11: Journey Management

Aim:
       To understand the importance of managing transport arrangements within a close
        protection environment.

Objectives:
By the end of the session learners will be able to:
       Know how to manage mobile security
       Explain the need for mobile security
       Explain different types of transport and the reasons why choosing the correct
        mode of transport is essential within a security context
       Describe the risks associated with all modes of transport
       Explain the need for alternative transport plans
       Describe the variety of transport arrangements and their potential consequences
        for the close protection operative and team, i.e. chauffeurs, self-drive, people
        accompanying the protected person
       State the checks that must be completed when selecting modes of transport
       Complete risk-based contingency planning
       Carry out incident management follow-up
       Demonstrate embus/debus techniques

                                       Page 14 of 23
Session 12: Prepare and Carry Out Close Protection Work

Aims:
       To understand the importance of teamwork within a close protection
        environment.
       To conduct an operational briefing, handover and de-briefing.
       To explain and demonstrate how to deal with a range of incidents within a close
        protection environment.
       To explain the importance of operational planning.

Objectives:
By the end of the session learners will be able to:
       Explain the purpose of operational planning
       Explain the importance of threat and risk assessment in operational planning
       Explain the importance of time and resource management
       Identify the relevant agencies that may need to be contacted in the course of
        operational planning
       Develop and implement an operational plan
       Conduct a team briefing, handover and debriefing
       To explain and demonstrate how to deal with a range of incidents within a close
        protection environment.
       Explain the range of incidents a close protection operative may encounter
       Explain the personal responsibility of a close protection operative when dealing
        with an incident
       Explain the importance and role of Standard Operating Procedures (SOPs) within
        a close protection context
       Explain and demonstrate how to manage incidents that may arise during close
        protection operations, including, but not limited to:
              o   Vehicle incidents
              o   Conflict (dealing with conflict within the team, with the protected person
                  and third parties)
              o   Managing unexpected illness
              o   Attack on protected person (verbal and/or physical)
              o   Loss of property
              o   Breach of security

                                        Page 15 of 23
Session 13: Conflict Management
Note: This is likely to be the material covered in the ‘Specification for Learning and Qualifications in Conflict
Management’.

                                                Page 16 of 23
Session 14: Physical Skills in Close protection

Aims:
       Respond to threats to your principals
       Use physical intervention to protect your principals

Objectives:
By the end of the session learners will be able to:
       Maintain the security and confidentiality of information relevant to threats to your
        principal
       Give clear and concise instructions to the principal and team members where
        appropriate, following standard operating procedures
       Act within the responsibilities of your role in the protection team
       Maintain the health, safety and welfare of the principal, yourself and colleagues
        whilst taking responsive action to deal with threats to a principal
       Minimise the threat of harm or injury to others who are not directly involved in
        incidents
       Be aware of and prepared for secondary or subsequent incidents that could
        compromise the safety of the principal
       Know how to use physical intervention techniques effectively
       Use physical intervention techniques immediately, decisively and effectively to
        protect the principal
       Neutralise sources of threat using only reasonable, necessary and proportionate
        force required to maintain the safety and security of the principal, yourself and
        colleagues
       Call for assistance as necessary to maintain the safety and security of the principal
       Remove the principal from sources of threat to a position of safety as soon as
        practicable
       Use physical intervention techniques effectively to facilitate the removal of the
        principal from the threats
       Maintain the health, safety and welfare of the principal, yourself and colleagues
        while using physical intervention to deal with threats to the principal
       Be aware of and prepared for secondary or subsequent incidents that could
        compromise the safety or security of your principals
       Record accurate and full details of threats and force used to protect the principal,
        in line with standards operating procedures
       Demonstrate appropriate use of force

                                       Page 17 of 23
Session 15: Terror Threat Awareness
Note: This session is drawn from the ‘Specification for Learning and Qualifications for Common Security
Industry Knowledge’.

Aim:
        To understand terror threats and the role of a Security Operative in event of a
         threat.
        To know and understand the basic procedures for emergency situations related to
         terrorist activity.

Objectives:
By the end of this session learners will be able to:
        Know threat level awareness (critical, server etc.)
        Recognise current terror attack methods and know what actions to take in the
         event of a terror attack including;
              o Firearm (lone shooter)
              o Knife
              o IED
              o PIED
              o Vehicle ramming
              o Acid attack
              o Marauding shooters
        Understand the actions to take in event of a terror threat
        Understand how the threat of terrorism applies to the role of a security operative
        Know and understand key local and national initiatives to raise awareness of the
         terror threats Action Counters Terrorism (ACT)
        Know what action to take in the event of an attack using acid
        Know the HOT principle for suspicious packages (Hidden, Obviously suspicious,
         Typical)Know the process of disaster management
        Identify hostile reconnaissance and how to respond to suspicious activity
        Know how to report suspicious behaviour

                                             Page 18 of 23
Additional Session 1: Protecting Vulnerable People
Note: This session is drawn from the ‘Specification for Learning and Qualifications for Common Security
Industry Knowledge’.

Aim:
        To know and understand how to keep vulnerable people safe.

Objectives:
By the end of this session learners will be able to:
        Identify vulnerable people
        Understand how the security operatives response to mental health issues
        Recognise the effects of drugs and alcohol on people
        Identify vulnerable children or adults and the actions that should be taken
        Explain the term ‘duty of care’ and safeguarding in relation to vulnerable people
        Identify how the well-being of vulnerable people is maintained following an
         interaction with a security operative
        Identify the behaviours shown by of potential sexual predators and know when to
         report them
        Identify and know how to report indicators of child sexual exploitation
        Know how to deal with allegations of sexual assault
        Know how to deal with anti-social behaviour including from minors (use of force,
         law appropriate person, theft, etc.)

                                             Page 19 of 23
Additional Session 2: Licensing Law
Note: This session is drawn from the ‘Specification for Learning and Qualifications for Door Supervision
Industry Knowledge’.

Aim:
        To know and understand licensing law and the licensee’s social responsibility.

Objectives:
By the end of this session leaners will be able to:
        Know the licensing objectives under licensing law
        Understand the law in relation to refusing entry and ejecting customers
        Understand police powers in relation to licensed premises
        Understand the rights and duties of licensees and door supervisors as their
         representatives
        Understand the law in relation to children and young persons
        Know what conduct is considered unlawful under licensing, gaming and sexual
         offences legislation
        Recognise and identify acceptable forms of proof of age

                                              Page 20 of 23
Additional Session 3: Dealing with Queues and Crowds
Note: This session is drawn from the ‘Specification for Learning and Qualifications for Door Supervision
Industry Knowledge’.

Aim:

        To know and understand the responsibilities of door staff in relation to crowd
         management within a queue system and crowd capacity within a venue.

Objectives:
By the end of this session, learners will be able to:
        Know the responsibilities of a door supervisor in relation to queue control
        Describe the requirement for and importance of queue control
        Explain the importance of following dispersal processes
        Understand why communication is important throughout the queuing process
        Know the responsibilities in relation to crowd capacity regulations (including
         specific areas of venues)
        Know how and when to monitor the queue for potential safety issues (including
         safety of barriers and welfare issues)
        Understand how and when to report incidents in the queue.

                                              Page 21 of 23
Appendix A
Standards of Behaviour for a Close Protection
Operative

Personal Appearance

A close protection operative should at all times:
       Wear clothing which is smart, presentable, and appropriate for assignments and
        are in accordance with the employer/principle guidelines
       Wear his/her Security Industry Authority (SIA) licence on the outside of their
        clothing whilst on duty, displaying the photograph side

Professional Attitude & Skills

A security operative should:
       Greet people they come into contact with in a friendly and courteous manner
       Act fairly and not discriminate on the grounds of gender, sexual orientation,
        marital status, race, nationality, ethnicity, religion or beliefs, disability, or any other
        difference in individuals which is not relevant to the security operatives’
        responsibility
       Carry out his/her duties in a professional and courteous manner with due regard
        and consideration to others
       Behave with personal integrity and understanding
       Use moderate language, which is not defamatory or abusive, when dealing with
        members of the public and colleagues
       Be fit for work and remain alert at all times
       Develop knowledge of local services and amenities appropriately.

General Conduct

In carrying out his/her duty, a security operative should:
       Never solicit or accept any bribe or other consideration from any person
       Not drink alcohol or be under the influence of alcohol or drugs
       Not display preferential treatment towards individuals
       Never abuse his/her position of authority

                                         Page 22 of 23
   Never carry any item which is or could be considered to be threatening
       Report all incidents to the management
       Co-operate fully with members of the police and partners, local authority, SIA,
        and other statutory agencies with an interest in the premises or the way they are
        run.

Organisation / Company Values and Standards

A security operative should:
       Adhere to the employing organisation / company standards

       Be perceptive of the employing organisation / company culture and values

       Contribute to the goals and objectives of the employing organisation / company.

                                      Page 23 of 23
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