NURSING - Oncology Nursing at UC San Diego Health

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NURSING - Oncology Nursing at UC San Diego Health
J O U R N A L                                             O F

SPRING 2018
                     NURSING
              u n i v e r s i t y   o f   c a l i f o r n i a   ,   s a n       d i e g o

    Oncology Nursing at UC San Diego Health
                               TRANSFORMING CARE AND IMPROVING
                               OUTCOMES ACROSS THE CONTINUUM

                                                                      INNOVATE, INVOLVE, INSPIRE
NURSING - Oncology Nursing at UC San Diego Health
SPRING 2018

JOURNAL OF
NURSING
                                       Inside                                                                                                                                         Message from the
                                                                                                                                                                                      The Chief Clinical Officer

                                                                                                                                                                                      W
                                2		    Message from the Chief Clinical Officer                                                                                                                      elcome to the 15th issue of the UC San
                                       Margarita Baggett, MSN, RN                                                                                                                                   Diego Health Nursing Journal. This
                                                                                                                                                                                                    issue will focus on Oncology Nursing:
                                       AN INTRODUCTION TO ONCOLOGY                                                                                                                    Transforming Care and Improving Outcomes across
                                       NURSING AT UC SAN DIEGO HEALTH                                                                                                                 the Continuum. Did you know that there are over 600
                                                                                                                                                                                      nurses working in Oncology services? RN’s, LVN’s, and
                                4		    An Overview of Oncology Nursing at UC San Diego Health
                                                                                                                                                                                      Advanced Practice Providers practice in various settings
                                       Paige Burtson MSN, RN, NEA-BC and Vicki Bradford, BSN, RN, MBA
                                                                                                                                                                                      including the Moores Cancer Center, the Ambulatory
Publisher
                                6		    Oncology Nursing Profiles
                                       Compiled By: Ellen Carr, MSN, RN, AOCN® and Matt Redila,
                                                                                                          Five Magnet                                                                 Clinics, the Jacobs Medical Center, the Hillcrest Medical
                                                                                                                                                                                      Center, and the Outpatient Pavillion. And, over 50%
UCSD Image of Nursing Council

Editors-in-Chief
                                       MSN, RN, CCRN, CNL                                                 Componets                                                                   of the APP’s and RN’s have earned their advanced
                                                                                                                                                                                      certifications! These nurses are providing exceptional
Paige Burtson MSN, RN, NEA-BC          STAFF AND PATIENT EXPERIENCE                                                                                                                   care to our patients in both the inpatient and outpatient
Vicki Bradford, BSN, RN, MBA                                                                              Transformational                                                            settings.
                                10		   Strategies to Promote Staff Wellbeing and Prevent Burnout
Editorial Board
                                		     in Inpatient Oncology Units                                        Leadership Structural            With the addition of the recently opened Koman Outpatient Pavilion (KOP), UC San Diego
Jill Deetz BSN, RN, NE-BC                                                                                                                  Health can now offer a “one stop shop” for patients diagnosed with Breast Cancer in our new
                                       Karen Armenion, MSN, RN and Andrea Bogardus, BSN, RN, CHPN
Celine Palmiter, BSN, RN OCN®                                                                             Empowerment                      Comprehensive Breast Health Center (CBHC). This truly enables our nurses to embrace the
                                12		   An Extraordinary Outcome Due to Family Presence in an                                               essence of our Nursing Professional Practice Model, where “our focus on developing caring
Advisors                                                                                                  Exemplary
Stacie Macaluso, BS             		     Intensive Care Unit                                                                                 relationships with patients, families, each other and ourselves allows us to create an environment
                                       Steffanie Strathdee and Matt Redila, MSN, RN, CCRN, CNL            Professional Practice            where feeling cared for is an everyday experience”.
Design
                                                                                                                                           I was so pleased to see the themes of patient and family centered care along with having an
Burritt Design                  14		   Nurses and Radiation Therapists as Superheroes:                    New Knowledge
                                                                                                                                           interprofessional approach being reflected and valued by our teams. In the article “An Extraordinary
Photography                     		     A Unique Approach to Caring for Kids in Radiation Oncology
                                                                                                          and Innovation                   Outcome due to Family Presence in an ICU,” we learn about a gentlemen in Thornton ICU that
Shelby Samonte, RN                     Sofia Olivares, RN
                                                                                                                                           rapidly decline due to a superbug. It was a family member who suggested trying a type of therapy
                                                                                                          Empirical Outcomes               which the nurses, doctors, and therapists from the Pulmonary, Critical Care and Infectious Disease
                                       CONTINUOUS QUALITY IMPROVEMENT
                                                                                                                                           departments agreed would be worth pursuing. It was the first application in the United States of
                                16		   The Implementation of an ICU Diary Program to Prevent                                               this type of therapy (bacteriophage) and was credited to saving his life along with the staff from
                                		     Post-Intensive Care Syndrome                                       Shared Governance                Thornton ICU. What a wonderful outcome showing a truly collaborative environment! You can
                                       Truong-Giang Huynh, BSN, RN, CCRN                                  committee membership is a        read even more articles about teamwork in both, “Changing the Care Delivery Model using
                                                                                                          great way to become
                                                                                                                                           Clinical Nurse Leaders and Licensed Vocational Nurses in the Oncology Setting” and “Nurses and
                                20		   Implementing Proactive Code Nurse Rounds to Decrease                                                Radiation Therapists as Superheroes”.
                                                                                                          personally involved in the
                                		     Delay in Rapid Response Activation
                                                                                                          Magnet journey and to help       Innovation is another theme that is prevalent in many articles. “Implementing Proactive Code
                                       Mary Hellyar, MSN, RN, CNS
                                                                                                          shape the future of nursing at   RN Unit Rounds to Decrease Mortality and Provide Peer support for Nursing Staff ”, “the
                                                                                                          UCSD. For more information       Implementation of an ICU Dairy Program to Prevent Post-Intensive Care Syndrome”, and
                                       INNOVATIONS IN ONCOLOGY CARE
                                                                                                          go to our nursing website at     “CAR-T Therapy: A Novel Treatment for Patients with Relapsed Lymphoma or Leukemia” are
                                22		   The Comprehensive Breast Health Center at the Koman Family         http:// medinfo.ucsd.edu/        great examples of our nurses creating new processes and using cutting-edge therapies to help our
                                		     Outpatient Pavilion                                                nursing/ committees/ to learn    patients achieve better outcomes. I applaud all of you for being so creative in finding new and
                                       Cecilia Kasperick, MSN, RN, CNL                                    about committee membership       improved ways to care for our patients.

                                24		   CAR-T Therapy: A Novel Treatment for Patients with Relapsed
                                                                                                          opportunities.                   Nurses Week is a wonderful time to celebrate the dedication and commitment of our entire nursing
                                                                                                                                           team and to recognize how hard these team members work each day. Reading “Strategies Promote
                                		     Lymphoma or Leukemia
                                                                                                                                           Staff Wellbeing and Prevent Burnout in Inpatient Oncology Units” I am reminded how important
                                       Aran Tavakoli, MSN, RN, CNS
                                                                                                                                           it is to take the time to care for ourselves as well as our patients. I encourage all of you to take
                                26		   The Development of an Inpatient Palliative Care Unit                                                some time and enjoy the activities we have planned during the week of May 7-10 to celebrate
                                       Karen Armenion, MSN, RN                                                                             Nurses Week! Activities include Gourmet Food Truck events with free chair massages and a photo
                                                                                                                                           booth, Gratitude Table, Nursing Podcast, Bannister House Fiesta, and the MAGNET focused 2018
                                28		   Changing the Care Delivery Model using Clinical Nurse Leaders                                       Nursing Excellence Awards
                                		     (CNL) and Licensed Vocation Nurses (LVN) in the Oncology Setting
                                                                                                                                           Wishing you a wonderful Nurses Week.
                                       Melissa Callahan, BSN, RN OCN, Jessica Hanson MSN, RN, CNL, CCRN
                                       & Laura Vento, MSN, RN, CNL                                                                         In Gratitude,
                                                                                                                                           Margarita Baggett, MSN, RN

                                                                                                                                           Chief Clinical Officer
NURSING - Oncology Nursing at UC San Diego Health
A N I N T R O D U C T I O N TO O N C O LO GY N U R S I N G AT U C S A N D I E G O H E A LT H

An Overview of Oncology Nursing at
UC San Diego Health
By: Paige Burtson MSN, RN, NEA-BC and Vicki Bradford, BSN, RN, MBA

N
         urses with interest in
         specializing in oncology
         nursing have an amazing array
of opportunities at UC San Diego
Health. Established in 1978, Moore’s
Cancer Center is ranked among the
top 50 oncology programs in the
nation and is the San Diego region’s
only National Cancer Institute-
designated Comprehensive Cancer
Center. This designation is reserved
for centers with the highest
achievements in cancer research,                                                                                                       and genetic counseling. There are        then, we have performed over 1800         Surgery, Gynecology Oncology,
clinical care, education and                                                                                                           approximately 600 nurses working in      autologous and 980 allogeneic             Urology, Head and Neck Surgery,
community contributions. The                                                                                                           Oncology services at MCC and             (related, unrelated and cord blood)       and Solid Organ Transplant.
Moore’s Cancer Center’s (MCC)                                                                                                          JMC. Over 250 RNs, LVNs and              transplants. Our multidisciplinary        JMC 5FG Medical Oncology/
unique blend of cancer research and                                                                                                    Advanced Practice Providers (NPs         team consists of attending physicians,    Palliative Care Unit: a 24- bed
patient care is transforming cancer          Paige Burtson MSN, RN, NEA-BC is the         Vicki Bradford, BSN, RN, MBA is the          and PAs) work at MCC and satellite       advanced practice providers, transplant   progressive care unit focused on
prevention, detection and treatment.         Director of Nursing for Inpatient Oncology   MCC Asst. Director of Nursing. In            locations located in Hillcrest,          coordinators, clinic nurse case           medical oncology, and palliative care.
    In November 2017, the Jacobs             Services at UC San Diego Health, Jacob’s     collaboration with MCC nurse leaders,        Encinitas and Vista. Over 350 RNs        managers, social workers, quality         The unit features a 12-bed pod that
Medical Center (JMC) opened at the           Medical Center. In this role, Paige is       Vicki is responsible for clinical and        and LVNs work in the Oncology            nurse, data management and financial      is co-managed by the Hospital
                                             responsible for operational, clinical and    regulatory oversight for clinic, procedure   service line in the inpatient setting.   teams. We also work closely with
La Jolla campus featuring the Foster         regulatory oversight over a blood and        and infusion services.                                                                                                          Medicine and Palliative Care Teams.
Pavilion, 108 all-private, beds focused                                                                                                Oncology nurses ensure appropriate       Apheresis, Stem Cell Processing
                                             marrow transplant unit, a surgical                                                                                                                                           JMC 6th floor Blood and Marrow
on surgical oncology, medical                                                                                                          care coordination, provide education     Laboratory, Infusion Center, Radiation
                                             oncology unit, a medical/surgical ICU,                                                                                                                                       Transplant (BMT) Unit: a 36-bed
oncology, blood and marrow                   and a medical oncology/palliative care
                                                                                                                                       and resources to facilitate informed     Oncology, Procedure Suite,
                                                                                                                                       decision making, and timely access to    Operating Room, inpatient nursing,        progressive care unit that is all
transplant, neuro-oncology and               unit.
                                                                                                                                       quality health and psychosocial care     pharmacy and infectious disease.          positive pressure allowing patients
palliative care. All beds outside of the
                                                                                                                                       throughout all phases of their care.                                               who are immunocompromised to
ICU are progressive care beds where                                                                                                                                             Radiation Oncology: Utilizing their       move throughout the unit. This unit
staff bring the necessary equipment                                                                                                    Moore’s Cancer Center includes:          knowledge of radiobiology in the          also features a patient gym to
and training to the patient versus                                                                                                     Infusion Center: Open    363 days a      treatment of various forms of cancer,     optimize wellness among the BMT
moving the patient from floor to                                                                                                       year, Infusion Center RNs and APPs       nurses provide care coordination,         patients who frequently have long
floor. In addition, there are 36                                                                                                       oversee cancer and non-cancer-           recognize the risk factors and            inpatient stays.
intensive care beds in Jacobs Medical                                                                                                  related infusions and other              implement nursing interventions for           In addition to providing
Center that serve critically ill patients                                                                                              treatments. Each Infusion Center         the common side effects of                extraordinary care, several MCC and
with both Oncology and non-                                                                                                            RN must have Oncology Nursing            treatment.                                JMC RNs and APPs have been
Oncology medical, surgical and                                                                                                         Society (ONS) Chemotherapy/              Jacobs Medical Center includes:           selected for poster and panel
neurological diagnoses.                                                                                                                Biotherapy certification                 JMC 3GH Medical Surgical Intensive        presentations at ONS Congress and
    Both outpatient and inpatient care
                                                                                                                                       Multi-Specialty Clinic: As essential     Care Unit: a 24-bed ICU caring for        other national oncology associations.
settings provide oncology nurses the
                                                                                                                                       members of more than 14 Specialty        medical/surgical, oncology, obstetrics,   Over 50% of APPs and RNs have
opportunity to collaborate across
                                                                                                                                       Care Teams, nurses ensure care           and abdominal transplant patients.        earned advanced certification (OCN,
disciplines. Because every cancer
                                                                                                                                       coordination, management of patient      They also service as the code team        AOCNP, AOCNS and so forth).
– and every patient – is different,
                                                                                                                                       toxicities, and ongoing patient and      and rapid response team for all JMC       Shared governance councils are
nurses are an integral part of each
                                                                                                                                       family education.                        units.                                    robust and engaged in the Oncology
multi-disciplinary team, involving
                                                                                                                                                                                                                          service line, providing opportunities
specialists in medical, surgical and                                                                                                   Blood and Marrow Transplant: The         JMC 4th floor Surgical Oncology           for professional, clinical and
radiation oncology, pathology,                                                                                                         Blood and Marrow Transplant              Unit: a 36-bed progressive care unit      leadership growth in amplifying
diagnostic radiology, nuclear                                                                                                          Program performed its first              serving a variety of surgical services:   Magnet principles. We are proud to
medicine, social work, palliative care,                                                                                                autologous transplant in 1989. Since     Surgical Oncology, Colorectal             be oncology nurses!

 4      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                                   5
NURSING - Oncology Nursing at UC San Diego Health
A N I N T R O D U C T I O N TO O N C O LO GY N U R S I N G AT U C S A N D I E G O H E A LT H                                         Compiled By: Ellen Carr, MSN, RN, AOCN® and Matt Redila, MSN, RN, CCRN, CNL

UCSD                                                                                                                                                                              Ellen Carr, MSN, RN,
                                                                                                                                                                                  AOCN®
                                                                                                                                                                                  currently is the

NURSING JOURNAL PICTORIAL 2018                                                                                                                                                    Clinical Educator for
                                                                                                                                                                                  the UC San Diego                                                 Matt Redila, MSN, RN,
                                                                                                                                                                                  Moores Cancer Center
                                                                                                                                                                                                                                                   CCRN, CNL
                                                                                                                                                                                  Multispecialty Clinic.
                                                                                                                                                                                                                                                   is the Nurse Manager
                                                                                                                                                                                  Before becoming the
                                                                                                                                                                                                                                                   for the 3GH ICU,
                                                                                                                                                                                  Clinic’s Educator, she
                                                                                                                                                                                                                                                   formerly Thornton ICU.
                                                                                                                                                                                  was a Nurse Case
What motivates you to provide excellent oncology care?                                                                                                                            Manager for 14 years
                                                                                                                                                                                                                                                   He started his nursing
                                                                                                                                                                                                                                                   career with Thornton
                                                                                                                                                                                  for the Cancer Center’s
                                                                                                                                                                                                                                                   ICU as a new-graduate
                                                                                                                                                                                  surgical head/neck
                                                                                                                                                                                                                                                   nurse. Although 3GH
                                                                                                                                                                                  oncology practices. In
                                                                                                                                                                                                                                                   ICU is a medical-
                                                                                                                                                                                  addition, Ellen is the
                                                                                                                                                                                                                                                   surgical oncology ICU,
                                                                                                                                                                                  Editor of the Clinical
                                                                                                                                                                                                                                                   the 3GH ICU nurses are
                                                                                                                                                                                  Journal of Oncology
                                            Victoria Vu, BSN, RN, OCN®                                                                                                                                                                             also trained to care for
                                                                                                                                         Nursing (CJON), a peer-reviewed journal of the Oncology
                                            Interim Assistant Nurse Manager                                                                                                                                 the obstetric, abdominal transplant, cardiac, and neurology
                                                                                                                                         Nursing Society (ONS). CJON advances excellence in clinical
                                            Moores Cancer Center: Infusion Services                                                                                                                         patient populations.
                                                                                                                                         practice for nurses specializing in the care of patients with an
                                                                                                                                         actual or potential diagnosis of cancer.
                                            Having cancer is not something a person signs up for, so providing them excellent
                                            compassionate care is something I feel blessed to have the opportunity to do. I chose
                                            oncology for many reasons; foremost is that we develop a long lasting relationship
                                            with patient and family members. I feel like I’m giving them hope by providing
                                            them with education to help with side effects, listening to them, offering a word of
                                            encouragement, and a friendly smile in this difficult journey.
                                                                                                                                                                                      April Morgan, RN, Reiki Master
                                                                                                                                                                                      Infusion Nurse
                                                                                                                                                                                      UC San Diego Health Cancer Services – Vista & Encinitas

                                                                                                                                                                                      The great medicine we provide is only a portion of the healing we provide. A smile
                                                                                                                                                                                      or a hug breaks down barriers and lets the patients know they matter. We are on this
                                            Susan Stalter, BSN, RN, OCN®                                                                                                              journey together. I want them to know I will care for them the same way I would a
                                            Nurse Case Manager                                                                                                                        family member.
                                            Moores Cancer Center: Blood & Marrow Transplant (BMT)

                                            Knowing that I make a difference! I strive to provide the best nursing care possible
                                            for our patients & they always know our dedicated BMT team can be reached
                                            for questions, concerns or reassurance 24/7. We guide our patients through a
                                            long & complicated journey. Sometimes just a warm smile or hug gives support &
                                            encouragement.

                                                                                                                                                                                      Celine Palmiter, BSN, RN, OCN®
                                                                                                                                                                                      Nurse Case Manager
                                                                                                                                                                                      Moores Cancer Center: Multispecialty Clinic

                                                                                                                                                                                      My care and compassion for my patients is my motivation. My toughest days can
                                                                                                                                                                                      never compare to anything that my patients are going through. To be able to help
                                            Polly D. Nobiensky, BSN, RN, OCN®                                                                                                         and be there for them during the extent of their cancer journey can be demanding
                                            Nurse Case Manager                                                                                                                        and challenging, but is so rewarding.
                                            Moores Cancer Center: Radiology Oncology

                                            As a nurse in Radiation Oncology, I am motivated by my nursing colleagues. They all
                                            respect and seek my years of experience to build their own practices. Dr. Sandhu and
                                            our physician team allow me to have autonomy with our patients and practice. Most
                                            of all, I am motivated by our patients. Everyone has their own cancer story and I hope
                                            to help guide them through the toughest time of their lives.

                                                                                                                                     My care and compassion for my patients
                                                                                                                                     is my motivation.

 6     U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                                                7
NURSING - Oncology Nursing at UC San Diego Health
UCSD
NURSING JOURNAL PICTORIAL 2018                                                                                                      Knowing that I make a difference!

CONTINUED
                                                                                                                                             I want to provide the best care for my patients

What motivates you to provide excellent oncology care?                                                                                                  Chelsea Dean-Robles, BSN, RN
                                                                                                                                                        5FG Medical/Oncology/Palliative Care, Jacobs Medical Center

                                                                                                                                                        It’s an honor to be an oncology RN. Here at UCSD, we partner with our patients
                                                                                                                                                        to create a plan that is tailored to each patient’s individual needs. Through this
                                                                                                                                                        collaboration, our patients find a strength in themselves that is truly awe-inspiring.
                                         Tania Miller, BSN, RN, CMSRN®                                                                                  I’m honored to be their healthcare advocate, their educator, and their teammate in
                                         Clinical Nurse                                                                                                 their life’s journey.
                                         6 East Hillcrest
                                         UC San Diego Health

                                         What motivates me to provide excellent patient care is the inspiration that I draw
                                         from the 6 East Nursing Team. These nurses have shown me the true meaning of
                                         teamwork, camaraderie and patience. Working with a caring team motivates me to
                                         take care of people who come to us at a low point in their lives and work towards
                                         making them whole again.

                                                                                                                                                        April Parker, BSN, RN, OCN
                                                                                                                                                        6 Bone Marrow Transplant (BMT), Jacobs Medical Center

                                                                                                                                                        I believe it is a calling to be an oncology nurse. Yes, it’s a profession of ups and
                                                                                                                                                        downs but what a gift to be able to provide a little slice of normalcy for a patient and
                                                                                                                                                        their family. We can often overlook the little things in life, like feeling the sunshine on
                                         Shirley Cruz, BSN, RN, OCN
                                                                                                                                                        our skin, but perspective is always brought to life with the gift of oncology nursing.
                                         3GH Intensive Care Unit, Jacobs Medical Center

                                         Working in an Oncology ICU opens your eyes to how a disease like cancer can turn
                                         a fully-functioning, independent individual, into someone fighting for their life. As a
                                         nurse, it is our responsibility to make sure our patients and their loved ones are cared
                                         for both physically and emotionally. We truly have an amazing opportunity to make
                                         a difference in someone’s life while they are going through what could be the most
                                         vulnerable they have ever been. Few things are more rewarding than when a patient
                                         comes back to visit us after they leave the hospital, and to see how they are back to
                                         doing the things that they love!

                                                                                                                                                        Marisa Del Rio, BSN, RN
                                                                                                                                                        4FGH Surgical Oncology, Jacobs Medical Center

                                                                                                                                                         I want to provide the best care for my patients because that person could be my
                                                                                                                                                        family. They are going through a very difficult time with unfortunate circumstances
                                                                                                                                                        and I want to make sure they receive the best care possible.

                I believe it is a calling to be an oncology nurse.

8   U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                           9
NURSING - Oncology Nursing at UC San Diego Health
S TA F F A N D PAT I E N T E X P E R I E N C E

                                                                                                                                    Patient Satisfaction Nursing Scores CAHPS
Strategies for Promoting Staff Wellbeing and
                                                                                                                                      Year      Communication       Courtesy     Listen    Explain
Preventing Burnout in Inpatient Oncology Units                                                                                        2013      86                  92.6         82.6      82.6

                                                                                                                                      2014      84                  89.9         80.4      81.8
By: Karen Armenion, MSN, RN and Andrea Bogardus, BSN, RN, CHPN

                                                                                                                                      2015      86.3                90.8         84.2      83.9

W
                                                                                                                                      2016      86.4                90.4         83.3      85.4
              orking with patients
              with cancer is rewarding,
                                                                                                                                      2017      88.7                95.5         87.5      83
              but can also lead to staff
burnout. Staff members frequently                                                                                                                                                                        Be The Match Drive (September 20, 2017)
help patients and families cope                                                                                                                                                                          7 staff members volunteered for the day. Pictured
                                                                                                                                    Care Team and/or the nursing staff
with death and dying. Cancer                                                                                                                                                                             here: April Parker, Andrea Bogardus, Sandy Morin,
                                                                                                                                    gathers together to remember the
treatment can be lengthy and has                                                                                                                                                                         Alyson McDonough
                                                                                                                                    patient. A small rock is passed on
negative side effects that challenge
                                                                                                                                    from one staff person to another as
the coping skills of most patients
                                                                                                                                    each speaks about his or her memory
and families. Nursing staff members
                                                                                                                                    of the patient. The rocks are placed
are a caring presence through it
all, assisting patients and families as
                                                                                                                                    inside a glass vase on the unit to       Nursing Retention for BMT Unit and UCSD
                                                                                                                                    serve as a reminders of the lives that   2013 - 2017
they confront what is frequently the
                                                                                                                                    we have cared for.
biggest challenge of their lives. The
                                                                                                                                        Remembrance Rock Rounds
members of the staff, in turn, need a
                                                                                                                                    allow the staff members to speak
support structure to help them care
                                                                                                                                    about the patient as they remember
for themselves and to enable them
                                                                                                                                    him or her. It provides them an
to be a loving presence for their            Andrea Bogardus, BSN, RN, CHPN             Karen Lubanga Armenion, MSN, RN
                                                                                                                                    opportunity to value the patient as
patients. Following are two examples         is a Registered Nurse on the Blood         graduated with a Bachelor of Science in
                                             and Marrow Transplant unit at Jacobs       Nursing from Cebu Normal University in      a person that they cared for. It is a
of support structures in place at UC
                                             Medical Center. Andrea has been a          the Philippines. She ranked 16th overall    way for the staff to create closure
San Diego Health that promote
                                             Registered Nurse for 6 years. She          in the Philippine National Licensure        in caring for the patient and their
staff well-being: 1) Remembrance
                                             started her career on an Acute Leukemia    Examination for Registered Nurses in        families. The process has emerged
Rock Rounds – an inter-professional          Telemetry unit at the University of        1999. Since then, she has worked in         organically from the staff as a way to
effort to help staff cope with the           Michigan, Ann Arbor. She has worked        several organizations as a registered       come together after a patient’s death.
death of a patient, 2) The Workplace         at UCSD on the BMT unit for the last       nurse in the acute care setting. She        The unit is now in the process of
Bliss Committee – a staff-led effort         4 years. She earned her bachelor’s         joined UC San Diego Health in 2003 as       investigating ways to measure the
focused on members helping each              degree from Eastern Michigan University.   a clinical nurse II in the HIV/Infectious
                                                                                                                                    effectiveness of remembrance rock
other through recognition and social         Andrea is the Shared Governance Chair      Disease Unit. She pursued her Master’s
                                                                                                                                    rounds in assisting the staff to cope
support.                                     for the BMT unit and is the Co-Chair       Degree in Nursing and graduated in
                                             of the Workplace Bliss Committee.          2009 from the University of Phoenix.
                                                                                                                                    with death and dying.
Remembrance Rock Rounds
                                             Andrea is an active preceptor on her       Karen has 12 years of administrative        The Workplace Bliss Committee
   Jacobs Medical Center 5FG is a            unit for nursing students, new grads,      nursing leadership experience; 7 years          Jacobs Medical Center 6FGH           and acknowledgement of work             activities. Survey results demonstrated
palliative care and medical oncology         and experienced nurses. Andrea is also a   as an acute care nurse manager. She has
                                                                                                                                    is a blood and marrow transplant         performed. Social support from co-      an increase in staff morale and
unit on which the nursing staff often        Certified Hospice and Palliative Nurse.    been successful in improving operations,
                                                                                                                                    (BMT) unit where a Workplace Bliss       workers enhances the effects of work    in feelings of recognition in all
witnesses the dying process. Nurses                                                     work processes, nurse-sensitive
                                                                                                                                    Committee (WBC) was created              engagement and nurses’ satisfaction.    categories of the Press Ganey. Nurse
are challenged to address the physical,                                                 outcomes and patient experience at
                                                                                                                                    by the staff. The WBC focuses on         Promoting a fun work environment        retention scores steadily increased
emotional, psychological and spiritual                                                  the unit, divisional and organizational
                                                                                        levels. Karen has been a mentor for         improving staff morale, encouraging      is important for employee morale        after the initiation of the WBC
aspects of care every day. Nurses in
                                                                                        nursing staff in their leadership and       staff recognition, increasing            and productivity. Outside work          exceeding the retention rates for
the medical oncology and palliative
                                                                                        clinical advancement. She promotes          workplace satisfaction, and creating     activities and celebrations involving   UCSD Health. Patient satisfaction,
care unit go back and forth between
                                                                                        transformational leadership in her daily    an atmosphere of fun in which all        food are most favored by employees      measured through the HCAHPS, also
actively treating one patient while                                                     interactions with staff and patients.       staff members, including members         for providing a sense of fun. To        increased.
helping another patient cope with                                                       She provided leadership in the opening      of the interdisciplinary team, work      determine the effectiveness of the          Remembrance Rock Rounds and
death. This process takes a toll on the                                                 of Jacobs Medical Center 5FG, the           together and help each other.            WBC, pre and post surveys were          the Workplace Bliss Committee are
nursing staff.                                                                          Medical Oncology and Palliative Care
                                                                                                                                        Supporting the well-being            analyzed as well as Press Ganey         evidence that frontline staff members
   5FG staff members recognize the                                                      Unit. Karen is the recipient of the 2014
                                                                                                                                    of the staff is vital to improving       Patient and Employee Satisfaction       can be successful in initiating
need to help each other replenish                                                       Nurse Manager of the Year for Empirical
                                                                                                                                    patients’ quality of care. Two areas     scores (Table 4) and retention          structures and processes that promote
compassion at the bedside. A few                                                        Outcomes.
                                                                                                                                    that influence work satisfaction         data (Figure 1). Over 60% of the        caring both for themselves and others.
days after a patient dies, the Palliative
                                                                                                                                    are relationships with co-workers        staff participated in outside work

10      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                               11
NURSING - Oncology Nursing at UC San Diego Health
S TA F F A N D PAT I E N T E X P E R I E N C E

An Extraordinary Outcome Due to
Family Presence in an Intensive Care Unit
By: Steffanie Strathdee and Matt Redila, MSN, RN, CCRN, CNL

N
          urse-led inter-
          professional bedside
          rounds that include
the patient and family was
adopted as a daily practice
for Oncology and non-
Oncology diagnoses in the
intensive care unit (ICU) at
UC San Diego Health in the
Thornton ICU and now in the
Jacobs Medical Center ICU.
Since patients in the ICU are                Steffanie Strathdee Dr. Strathdee is       Matt Redila, MSN, RN, CCRN, CNL
                                             an infectious disease epidemiologist.      is the Nurse Manager for the 3GH ICU,
frequently seriously ill and                 She is Associate Dean of Global Health
                                                                                                                                                                                                                      Patient and his wife.
                                                                                        formerly Thornton ICU. He started his
oftentimes intubated, family                 Sciences and Harold Simon Professor of     nursing career with Thornton ICU as a
                                             Medicine at the University of California   new-graduate nurse. Although 3GH ICU       excreted once the bacteria are gone.      began to get better and yet hadn’t       READ MORE AT:
members become key                           San Diego where she directs the            is a medical-surgical oncology ICU, the    However, each bacteria has to be          had a shower in 5 months, another        https://health.ucsd.edu/news/topics/
                                             campus-wide Global Health Institute.
members of the inter-                                                                   3GH ICU nurses are also trained to care    matched to a specific phage; not just     nurse coordinated the approvals from     phage-therapy/Pages/default.aspx
                                             She is married to Thomas L. Patterson,     for the obstetric, abdominal transplant,   any phage will do.                        his hospitalist and Infection Control
professional team. This case                 Professor of Psychiatry at UC San Diego.   cardiac, and neurology patient                 An international ‘phage hunt’         to make this happen. When Tom            WATCH THEIR TEDX:
                                                                                        populations.
study involves a non-                                                                                                              ensued. Multiple departments at           suffered ICU psychosis and couldn’t      youtube.
                                                                                                                                   Thornton and UC San Diego Health          sleep because of being turned every      comwatch?v=AbAZU8FqzX4&feature=
Oncology patient, but
                                                                                                                                   Sciences cut through the red tape to      2 hours, the charge nurse noted that     youtu.be
demonstrates the impact that                 CASE STUDY                                 experimental treatment,                    allow Tom to receive IV phage             since he had no pressure wounds, she
                                                                                        bacteriophage therapy. This therapy        therapy under an Emergency                put a sign over his bed saying
family presence can have in                      In 2015, Tom Patterson and his         consists of naturally-evolved viruses      Investigational New Drug (EIND)           “GOAL: A GOOD NIGHT SLEEP!
                                             wife Steffanie Strathdee, vacationed       that attack bacteria. In the TICU, the
achieving extraordinary                                                                                                            from the US Food and Drug                 TURN EVERY 4 HRS.” He and
                                             in Egypt. After falling ill, Tom was       inter-professional team, the patient,      Administration (FDA), the first           Steffanie contend that it made all the
patient outcomes.                            medevacked to UC San Diego                 and the family participate daily in        application in the US. After just a few   difference.
                                             Health, Thornton Intensive Care            nurse-led rounds. It was during            days of phage therapy, Tom woke up            Under the outstanding care of the
                                             Unit (TICU) where he was                   rounds that Steffanie presented the        from his coma and began his long          TICU team, Tom beat all odds,
                                             diagnosed with a multi-drug resistant      possibility of bacteriophage therapy,      recovery.                                 fought off this superbug, and was
                                             bacterial infection, Acinetobacter         and the Infection Disease, Pulmonary,          He and Steffanie credit               discharged home in August 2016. He,
                                             baumanii, which the World Health           and Critical Care teams embraced           bacteriophage therapy and the TICU        Chip and Steffanie and the Infectious
                                             Organization (WHO) considers to            the idea. Dr. Chip Schooley agreed         care team with saving his life. Beyond    Disease, Pulmonary & Critical Care
                                             be one of the deadliest superbugs.         to manage the treatment protocol.          the applications of medicine, nursing,    teams have helped several other
                                             After several months of care in the            Bacteriophages exist anywhere          physical therapy, occupational therapy    patients receive bacteriophage
                                             TICU and multiple rounds of                bacteria exist. The virus takes over       and speech pathology, the humanity        therapy since his illness. Tom’s case
                                             ineffective antibiotic therapy, Tom’s      the bacteria and turns it into a phage     of the care team made the difference      has been covered extensively in the
                                             clinical status declined; he became        manufacturing plant, each bacterial        in Tom’s recovery. When it looked         press.
                                             comatose and was on life support.          cell death yielding hundreds of            like Tom was going to die, his nurse
                                             Steffanie continued to pursue              progeny phages. Human cells are not        offered Steffanie a hug. When he
                                             treatment options, which included an       harmed by phages; the phages are

12      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                                   13
NURSING - Oncology Nursing at UC San Diego Health
S TA F F A N D PAT I E N T E X P E R I E N C E

Nurses and Radiation Therapists as Superheroes:
A UNIQUE APPROACH TO CARING FOR KIDS IN
RADIATION ONCOLOGY
By: Sofia Olivares, RN

“Hi! My name is Robert, I’m five and
I have cancer in my brain!”

    This was my first encounter              and support. The pediatric radiation
with a pediatric patient in radiation        nurse utilizes critical thinking skills                                                                                                                                  Sofia sharing a special moment
oncology. I had just shifted from            along with knowledge of princesses,                                                                                                                                      with her patient
pediatrics to pediatric radiation            super heroes, popular cartoons, music,
oncology and had some reservations           movies and fashion.
about whether or not I could                     UCSD pediatric radiation                                                          them as they fall asleep.                addition, I keep in communication         serves as the advocate for the child as
weather the change. Could I handle           oncology embraces family-centered                                                         Being a pediatric radiation          with the referring team and provide       well as their parents.
it emotionally? Would I be a strong          care. In family-centered care the                                                     oncology clinician requires that one     continuous updates on the patient’s          I am honored to work with
enough nurse for my patients and             patient, family and clinicians work                                                   understand where the patient is in       treatment plan and response to            the UCSD radiation oncology
families? Seeing Robert’s contagious         together to plan, educate and provide                                                 the course of the disease process. Is    treatment.                                team as a pediatric nurse. Our
smile and sweet demeanor assured             patient care. Clinicians involve                                                      the patient newly diagnosed? Has             Unfortunately, like in the adult      pediatric radiation oncologist,
me I was in the right place.                 parents, grandparents, siblings and                                                   the child been undergoing chemo          setting, we encounter many pediatric      radiation therapist, anesthesiologists,
    Radiation oncology nursing               friends in the patient’s experience.                                                  therapy or other treatment prior to      patients who are at the end-of-life       administrative staff and social
                                                                                       Sofia Olivares, RN is a Pediatric
requires collaboration with the              We encourage the family members                                                       radiation? Or perhaps, the patient       and require radiation for palliation.     worker are invested in providing the
                                                                                       Radiation Oncology Nurse at the UCSD
oncology teams from outside                  to be involved in the child’s care.                                                   is under treatment for end-of-life       Many times, these are patients who        best care possible to the pediatric
                                                                                       Moore’s Cancer Center and has been
facilities (Radys Children’s’ Hospital,      We ask the families to come along         a pediatric nurse for over 12 years.
                                                                                                                                   care? Each of these stages requires      have undergone radiation in the past      population and families. The thought
Kaiser Permanente, and Balboa                with the patient to the treatment         She began her nursing career at UCLA
                                                                                                                                   a different approach to patient care.    and return for additional treatment       of becoming a pediatric radiation
Medical Center just to name a few),          room, to observe what is involved         Mattel Children’s Hospital and went         Tailoring care to the time cycle of      because of disease progression and        oncology nurse never crossed my
the UCSD radiation oncology team             in the treatment setup, and most          on to become a circulating and scrub        the disease provides individualized      the need for pain relief. The care        mind in nursing school. Gratefully,
and UCSD pediatric anesthesia team.          importantly to provide support            nurse at Children’s Hospital Los Angeles.   meaningful and compassionate care.       team allows extra time for these          my five-year-old patient Robert
The nurse coordinates central line           to their child. In certain cases, we      After a year of working in the OR, she          We meet many children that           appointments. Extra time is used to       sparked a fire in my heart that will
placement, chemotherapy schedules,           have the parents speak to their child     became a pediatric radiation nurse          are newly diagnosed with cancer.         assist with positioning, for addressing   never fade and now I cannot imagine
assist with transportation, manage           over the microphone as the child          at CHLA and was awarded the Daisy           Typically, these patients and families   medication needs, and sometimes, to       being anything other than a pediatric
side-effects, and provides guidance          undergoes treatment. We strive            Award. She moved to San Diego in 2010       have had minimal exposure to the         be a shoulder to cry on. The nurse        oncology nurse.
                                             to create a safe, calm and trusting
                                                                                       and returned to UCSD as the pediatric       hospital setting and staff. Many of
                                             environment for both the patient
                                                                                       nurse in radiation oncology. Sofia          them have endured multiple MRIs,         Pictured left to right:
                                                                                       is a Certified Pediatric Hematology         CTs, surgeries, blood transfusions,      Mario Moreno, Radiation Therapy Technologist (RTT), Asim
                                             and their parents. The staff also         Oncology Nurse and is a member of the
                                             understand if the patients do not                                                     chemotherapy within a short amount       Billoo, RTT, Sarah Galbraith, RTT, Katie Newton, RTT
                                                                                       Association of Pediatric Hematology
                                             want to have family present, this is                                                  of time prior to arriving at radiation
                                                                                       Oncology Nurses.
                                             especially true for teenage and young                                                 oncology. What they thought was a
                                             adult patients who want to maintain                                                   routine examination for a stomach
                                             a sense of control and independence.                                                  ‘bug’ or sinus infection resulted in
                                             In addition, we allow parents to                                                      a devastating diagnosis of cancer.
                                             accompany their child to the                                                          They are in shock and we must
                                             treatment room if the child requires                                                  be prepared to handle and address
                                             anesthesia for treatment. This allows                                                 their needs. The staff understand
                                             for an extra layer of comfort and                                                     that the family and child may be
                                             reassurance for the child. We advise                                                  overwhelmed and frightened. As the
                                             the parents, grandparents and siblings                                                nurse, I coordinate with our social
                                             that it is ok to hold their child’s/                                                  worker to meet with the family to
                                             sibling’s hand and tell them you love                                                 assess their social, emotional and
                                                                                                                                   spiritual needs. I collaborate with
                                                                                                                                   the radiation therapists to coordinate
                                             Maycie Whelan, RTT (left)                                                             appointment times that work best
                                             Chelsea Klika, RTT (right)                                                            with the patients and families. In

14      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                               15
NURSING - Oncology Nursing at UC San Diego Health
C O N T I N U O U S Q UA L I T Y I M P R OV E M E N T

The Implementation of an ICU Diary Program
to Prevent Post-Intensive Care Syndrome
     By: Truong-Giang Huynh, BSN, RN, CCRN

H
        ospitals throughout the US are       after surviving an ICU stay.1
        often pressured to focus their           The term post-intensive care
        time and energy on measures          syndrome (PICS) and post-intensive
that provide immediate outcomes              care syndrome-family (PICS-F) were
such as discharge timeliness or              coined to describe the symptoms
infection control practices. Although        patients and families experience after
they are very important, strategies are      their ICU stay. Many European
rarely aimed at improving long-term          countries have been writing ICU
outcomes for patients admitted to an         diaries for over 20 years to thwart                                                 ICU staff practicing writing diary entries.
intensive care unit (ICU), including         some of the symptoms associated
oncology patients. Nurses in the             with PICS/PICS-F. Symptoms of
Jacobs ICU at UC San Diego Health            PICS/PICS-F include but are not
are on the cutting edge in addressing        limited to post-traumatic stress                                                    the ICU can reconstruct their illness         implementation. The first was
this problem through the                     disorder, anxiety, ICU-acquired                                                     narrative with day-to-day accounts            understanding how hospitals often
implementation of the ICU diary              weakness, and cognitive                                                             from both the nurses as well as their         cite having a difficult time
program.                                     dysfunction.2,3                                                                     family and friends’ accounts.                 implementing change unless they can
    Numerous studies have explored               Compared to European countries,                                                     After being introduced to PICS/           identify something that sticks with
the long-term lasting effects an ICU         ICU diaries are relatively new in the                                               PICS-F, and learning how ICU                  the audience.5 The second was that
stay has on patient survivors. Similar       United States. Their use with            Truong-Giang Huynh, BSN, RN, CCRN          diaries could mitigate PICS/PICS-F,           nurses as a group tend to be more
studies have also been conducted on          oncology patients is rare. The impetus   is the Assistant Nurse Manager for         the Jacobs ICU team members                   conservative and avoid change
the lasting effects ICU patient family       to implement diaries for patients and    the Jacobs Medical Center 3GH-
                                                                                                                                 (previously Thornton ICU) decided             compared to teachers, information
                                                                                      ICU. He loves learning, innovation,
members’ experience. Both patients           their family members was to fill in                                                 that caring for the patient in the            specialists, and scientists.6 Armed
                                                                                      and motivating nurses. Giang holds
and families have shown to be at great       potential gaps in their memory with      Bachelor’s degrees in both Biology and
                                                                                                                                 immediate ICU environment was                 with this knowledge, the team
risk for developing new or worsened          clinician and family input4.             Nursing. He will be graduating with his    not enough. A team of four nurses             developed an all-inclusive 4-hour
physical, cognitive, or mental illness       Ultimately the patient after leaving     Master’s in Nursing from Point Loma        (Giang, Alice, Sam, and Miranda)              in-person class on ICU diaries.
                                                                                      Nazarene University in the Spring of       decided implementation of an ICU                  The team established a mandatory
                                                                                      2018. In his spare time, you’ll find him   diary program in their ICU was                                                       ICU nurse Allison Riley writing an ICU
                                                                                      taking his wife on dates, woodworking,     imperative to help offset the long-                                                  diary journal entry for her patient.
                                                                                      or learning how to garden.                 lasting effects of an ICU stay. The
                                                                                                                                 team applied and was accepted into
                                                                                                                                 the American Association of Critical
                                                                                                                                 Care Nurses Clinical Scene
                                                                                                                                 Investigation Program, where
                                                                                                                                 evidence-based practice tools and
                                                                                                                                 strategies were taught and applied.
                                                                                                                                     The development of the ICU
                                                                                                                                 Diary Program required a multi-stage
                                                                                                                                 process. The cover and theme of the
                                                                                                                                 ICU diary was “your stay, your story.”
                                                                                                                                 This captivating slogan was branded
                                                                                                                                 all over notebooks, pens, mousepads,
                                                                                      Far left: ICU nurses in the ICU diary
                                                                                                                                 t-shirts throughout the unit to
                                                                                      class practice writing diary entries.
                                                                                                                                 stimulate interest and ultimately
                                                                                                                                 create buy-in.
                                                                                      Left: The ICU diary and pen provided to        Several variables had to be
                                                                                      patients and family members, created       addressed within the ICU diary
                                                                                      by the Jacobs/Thornton ICU diary team.     group prior to project education and

16      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                                 17
NURSING - Oncology Nursing at UC San Diego Health
class. The class included these            the diary as often as they wished.        post-intensive care syndrome for           REFERENCES:
                                                              components: PICS/PICS-F                    While staff wrote messages of caring,     both patients and families. UC San         1. Needham DM, Davidson J, Cohen H,
                                                              introduction, the history of ICU           families were encouraged to write         Diego was so supportive of the pilot       Hopkins RO, Weinert C, Wunsch H, et al.
                                                              diaries, what to include and exclude       similar messages that would help          program in the Jacobs/Thornton             Improving long-term outcomes after
                                                              from the ICU diary, how patients are       reconstruct the timeline of events        ICU that all other ICUs within the         discharge from intensive care unit: report
                                                              screened and debriefed for PICS in         meaningful to the patient. These          organization are adopting the practice     from a stakeholders’ conference. Critical
                                                              the post-ICU recovery clinic,              events could have included entries        in the summer of 2018. The ICU             Care Medicine. 2012;40(2):502-9
                                                              measurement of the project’s               such as a political elections, football   Diary Program also falls in line with      2. Jones C, Backman C, Capuzzo M,
                                                              outcomes data.                             game outcomes, or missed birthdays.       the latest recommendation from the         Egerod I, Flaatten H, Granja C, Rylander
                                                                  The team established a mandatory       Entries describing their agitation and    2017 Family-Centered Care                  C, Griffiths R. Intensive care diaries
                                                              class. The class included these            required restraint usage could help       Guidelines published by the Society        reduce new onset post traumatic stress
                                                              components: PICS/PICS-F                    clarify any false memories or             of Critical Care Medicine as a means       disorder following critical illness: A
                                                              introduction, the history of ICU           thoughts patients might have              to improve patient and family              randomised, controlled trial. Critical
                                                              diaries, what to include and exclude       experienced.                              outcomes.                                  Care. 2010;14(5).
                                                              from the ICU diary, how patients are           In addition to providing families
                                                                                                                                                                                              3. Hermans G, Van den Berghe G. Clinical
                                                              screened and debriefed for PICS in         with a diary and pen, an instant
                                                                                                                                                                                              review: Intensive care unit acquired
                                                              the post-ICU recovery clinic,              camera was made available in case
                                                                                                                                                                                              weakness. Critical Care. 2015;19(274).
                                                              measurement of the project’s               family members wanted to capture
                                                              outcomes data. As part of the class,       their environment or care team with                                                  4. Huynh TG, Covalesky M, Sinclair S,
                                                              the team empaneled four previous           their permission. When patients were                                                 Gunter H, Norton T, Chen A, Yi C.
                                                              ICU patients admitted to the ICU           transferred or discharged out of the                                                 Measuring outcomes of an intensive care
ICU nurses in the ICU diary class practicing a diary entry.   and their family members, who              ICU, the ICU diary was given to                                                      unit family diary program. Advanced
                                                              shared recollections from their ICU        them for their keeping. The ICU                                                      Critical Care. 2017;28(2).
                                                              stay. These stories included having        Diary Program Team kept track of                                                     5. Gladwell M. (2000). The tipping point:
                                                              many false memories, anxiety over          each ICU diary patient and referred                                                  How little things can make a big
                                                              memory losses and gaps,                    them all to the post-ICU recovery                                                    difference. New York:Little, Brown and
                                                              posttraumatic stress, and lengthy          clinic. A physician from the clinic                                                  Company.
                                                              physical recoveries still existent years   would call to set an appointment to
ICU nurse managers practicing writing a diary entry.          later. Each panel member endorsed          follow up with the patient, typically                                                6. Kalisch B, Curley M. (2008).
                                                              implementation of the ICU Diary            30 days after their hospital discharge                                               Transforming a nursing organization.
                                                              Project since they confirmed they          to debrief their stay. This included a                                               JONA, 38(2): 76-83.
                                                              wished they had some type of               physical, mental, and cognitive
                                                              support during their ICU stay.             follow-up as well as reviewing the
                                                                  The interactions between the           ICU diary with the patient.
                                                              patient and family member panel                The team measured two
                                                              with nurses was very emotional.            outcomes with the project, rates of
                                                              There were very few dry eyes, which        post-ICU recovery clinic referrals as
                                                              directly corresponded with responses       well as family satisfaction with care
                                                              from many course evaluations. Many         and decision-making scores in their       ICU Nurse Aaron Poindexter writing a diary entry for his patient
                                                              nurses responded that the class            ICU. Referrals more than doubled
                                                              renewed their sense of caring and          with the implementation of the ICU
                                                              empathy. After all ICU frontline staff     diary program and family satisfaction
                                                              completed the ICU Diary Program            scores marginally increased. Though
                                                              class, the first ICU diary was             there was not a significant increase in
                                                              implemented in June, 2016.                 family satisfaction scores, this could
                                                                  The expectation was that the staff     be attributed to either a high baseline
                                                              nurses would initiate an ICU diary         benchmarking score in the high 90th
                                                              on any patient expected to stay in         percentile compared to similar units
                                                              the ICU for more than 2 days and           in the world, or simply choosing the
                                                              had the potential for a memory gap.        wrong measured outcome. 4
                                                              Memory gaps included scoring                   The ICU Diary Program had
                                                              positive on delirium assessments,          many successful secondary outcomes.
                                                              being intubated and/or sedated, or         The ICU Diary Project was well
                                                              having procedures requiring                received by patients and families.
                                                              moderate sedation.                         Front-line staff were instructed how
                                                                  Staff members were instructed to       to connect to patients on a more
                                                              write at least one handwritten entry       human level rather than a standard
                                                              per day. Family members were also          provider-to-patient connection,
                                                              encouraged to write to the patient in      helping to mitigate the effects of

18      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                           19
CO N T I N U O U S Q UA L I T Y I M P R OV E M E N T

                                                                                                                                                                           Post Survey Confidence Results

Implementing Proactive Code Nurse Rounds to
Decrease Delay in Rapid Response Activation
                                                                                                                                                                            The data clearly shows
                                                                                                                                                                            that nurses on the units
                                                                                                                                                                            find proactive rounds
By: Mary Hellyar, MSN, RN, CNS                                                                                                                                              helpful and that it has
                                                                                                                                                                            helped them escalate
                                                                                                                                                                            care when indicated.
ORIGIN                                       to identify patients at a high risk for
    Late in 2015, three events               deterioration. Once identified, the
occurred, signifying the Thornton            code nurse and the charge nurse or
ICU (TICU) code team’s need to               bedside nurse would evaluate the
initiate proactive rounding. First,          patient together. This proactive
there was a joint reflective practice        rounding fostered collaboration and                                                                                           Finally, proactive rounding has been correlated with a reduction in
meeting between the nurses on 2East          real time peer review and education.                                                 Code nurse in action.                    delayed rapid response activation and an increase in the percent
and Thornton ICU, in which nurses            If the patient met criteria for a rapid                                                                                       of patients that survive a Rapid Response Team (RRT) or code
from both units expressed a desire for       response, it was called. This was done                                               rounding by the initial TICU code        through discharge.
the code nurses to consult with the          to ensure the formal rapid response                                                  nurse, it has been established as an
unit charge nurses to identify patients      process remained intact and to allow                                                 expectation for the Sulpizio
that would benefit from early                tracking through the I-report system.                                                Cardiovascular Center and Hillcrest
intervention by the code nurses.             Any process issues were resolved                                                     Medical Center code teams.
Second, there was a mock Code Blue           through collaborative reflective
called while the TICU code team              practice.                                                                            OUTCOMES
was engaged in another rapid                     Proactive rounding continued
                                             when the code team unit expanded                                                         Early identification of sepsis
response. Due to competing                                                             Mary Hellyar MSN, RN, ACNS-BC, CCRN        symptoms is critical with oncology
priorities, the back-up team’s               to the new Jacobs Medical Center
                                             (JMC) and now includes the women
                                                                                       has been a Critical Care Clinical Nurse    and blood marrow transplants (BMT)
response time was delayed. Third, the                                                  Specialist within the oncology service     patients due to their
code blue team noted an increase             and infants units. Additionally,          line since 2016. She started her career
                                             proactive rounding is completed                                                      immunocompromised state. These
with “delay in rapid response                                                          with UCSD Health in 2002 and prior
                                                                                                                                  patients can decompensate rapidly,
activations” throughout the hospital.        twice per shift with more focused         to her current role, she was the Nurse
                                             rounding on patients who have been        Manager for Thornton Intensive Care
                                                                                                                                  thus prompt identification and
    In response to the three factors                                                                                              utilization of Code Sepsis is crucial.
listed above, the code nurse was             recently transferred from the             Unit. Mary has been a nurse for over
                                             Intensive Care Unit (ICU), high-risk      29 years. She earned her ADN in 1989       BMT nurses are trained to identify
relieved of all other responsibilities in                                                                                         and initiate Code Sepsis when the
order to focus on offering assistance,       obstetrical patients, and a new           from San Bernardino Valley College,
                                             population of oncology patients           a Bachelor’s Degree in Business and        patient meets Severe Sepsis Criteria.
education and providing peer review                                                    Management from the University of              BMT is the biggest utilizer of
to other units. They began rounding          receiving Chimeric Antigen
                                             Receptor T-Cell (CAR-T) therapy.
                                                                                       Redlands in 2002, and MSN/CNS from         Code Sepsis. Between October 2016
once per shift and had informal                                                        Point Loma Nazarene University in 2013.    until July 2017, the unit called 75
discussions with unit charge nurses          With the success of proactive
                                                                                                                                  Code Sepsis and of those, only 2
                                                                                                                                  patients did not survive until                Delay in Activation Data
                                                                                                                                  discharge. Due to the collaboration
                                                                                                                                  between Code Nurse and BMT
            La Jolla Code Sepsis iReports by Unit
                                                                                                                                  nurse through proactive rounding,
            October 2016- July 2017                                                                                               the sepsis mortality rate has
                                                                                                                                  continually decreased since
                                                                                                                                  implementation in early 2017.

                                                                                       BMT is the biggest utilizer of Code
                                                                                       Sepsis. Between October 2016 until
                                                                                       July 2017, the unit called 75 Code
                                                                                       Sepsis and of those, only 2 patients did
                                                                                       not survive until discharge. Due to the
                                                                                       collaboration

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I N N OVAT I O N S I N O N C O LO GY C A R E

The Comprehensive Breast Health Center
at the Koman Family Outpatient Pavilion
By: Cecilia Kasperick MSN, RN, CNL

F
       or many years oncology         for natural light and the “open
       nurses have collaborated       concept” floor plan allows patients to
       on patient care at Moores      easily transition between treatment
Cancer Center, but for the first      areas. The overall feel of the space
time, nurses who specialize in        is inviting, and reflects the care,
Breast Health will be housed under    integrity and professionalism
one roof. The third floor of the      characteristic of oncology nursing.                                                   UCSD CBHC ACS Walk Team
Koman Family Outpatient Pavilion          Most of the nurses working in
(KFOP) has casually been referred     the Comprehensive Breast Health
to as “a one stop shop” for patients  Center are Oncology Certified                                                         mental and emotional needs of our             Survivorship care and community      “The OP is an ideal environment to
diagnosed with breast cancer, or      and complete annual continuing                                                        patients. Patient testimonies, and         outreach are also long standing         collaborate and provide exceptional
experiencing breast health issues.    education. For many years, breast                                                     letters submitted to “We Listen,”          traditions for the breast team.         patient care.” “We are excited to
The new Comprehensive Breast          team medical/surgical RN’s have                                                       assure us we are on the right track.       Annually our interdisciplinary          be a part of something bigger
Health Center (CBHC) will provide     excelled in patient education. They                                                   As a matter of fact, every department      team, along with patient “survivors”    than ourselves.” “I look forward to
services for all dimensions of breast continually create resources to ensure                                                affiliated with breast care has received   & their families, fundraise and         collaborating more closely with other
health, including: breast radiology   new knowledge and innovations                                                         compliments, and we strongly believe       participate in the “American Cancer     breast oncology nurses;” and “This is
(mammograms, ultrasounds, MRIs,       are incorporated, and they teach          Cecilia Kasperick MSN, RN, CNL              our move to the OP will enhance            Society walk: Making Strides Against    a great opportunity to enhance our
nuclear medicine & breast biopsies),  complex subject matter in a way that      is the Breast Cancer Nurse Navigator at
                                                                                                                            patient experience and satisfaction.       Breast Cancer” and “Padres Pedal the    patient’s experience.”
medical and surgical oncology clinics,is easy for patients to understand.       UC San Diego Moores Cancer Center.
                                                                                                                                Recent patient feedback has            Cause.” Both of these organizations         In summary, opening the
a dedicated infusion center, same-day Our Infusion Center nurses have a         She received her master’s degree in
                                                                                                                            included statements such as:               fund breast cancer research and         Koman Family Outpatient
surgery operating suites, an in-house long history of conducting research,
                                                                                nursing from the University of San Diego,
                                                                                                                                “I just cannot say enough good         patient services. In 2018, as we “rub   Pavilion- Comprehensive Breast
pharmacy, and ancillary services, suchcreating process improvement
                                                                                and has worked at UCSD since 2007.
                                                                                                                            things about the breast cancer team.       elbows” in our new space, we look       Health Center, enables nurses to
                                                                                Cecilia has spent the majority of her                                                  forward to growing these teams and      embrace the essence of our Nursing
as social work, genetic counseling,   projects, and presenting their results    career working with oncology patients,      The professionalism, thoroughness,
pain management and physical/         at national conferences. As our work                                                  kindness, warmth, and friendliness,        increasing our CBHC presence in         Professional Practice Model, where
                                                                                and is passionate about preventive care,
occupational therapy. Truly, this is aspaces merge, and we interact on a                                                    not to mention the “make things            the community.                          “our focus on developing caring
                                                                                early detection and balanced living
COMPREHENSIVE Breast Health           daily basis, we hope to collaborate       throughout treatment.                       happen” attitude of (this team), has          Nurses who work in the OP            relationships with patients, families,
Center.                               more, sharing our strengths and                                                       been absolutely remarkable. I can          breast center where given the           each other and ourselves allows us to
                                                         initiating joint                                                   only imagine what good things are          opportunity to share thoughts about     create an environment where feeling
                                                         projects. Infusion                                                 ahead!”                                    our move. This is what they said:       cared for is an everyday experience.”
“(They) are truly amazing - so professional, center and clinic                                                                   “I always expect to feel scared
knowledgeable, terrific bedside manner                   staff will share                                                   or sad when I come here, but the           2017 UCSD Padres Pedal the Cause CBHC Team
                                                         a break room,          edge” treatments are discussed, and         opposite always happens. I feel
and topnotch in every way. Could there                   so undoubtedly         individual treatment plans emerge.          hopeful and really lucky that I get to
ever be a better team? Not on my                         new friendships        Collaborative care and “personalized        receive my care at UCSD.”
book and I’m glad they’re leading the                    and professional       medicine” are deeply embedded in                “(They) are truly amazing - so
                                                         collaborations will    the culture of the CBHC. Sharing            professional, knowledgeable, terrific
way on this new journey in my life!”                     emerge.                space on the third floor will enhance       bedside manner and topnotch in
                                                             Nurses in the      this practice and support cohesive          every way. Could there ever be a
                                                         Outpatient Pavilion    patient care.                               better team? Not on my book and
    For the past 3 years,             (OP) also have the opportunity to             Each department affiliated with         I’m glad they’re leading the way on
representatives from the cancer       participate in interdisciplinary breast   breast healthcare hold national             this new journey in my life!”
center Department of Nursing          conferences. Once a week, physicians,     accreditations. We are recognized               “Kudos and hats off to all who
have been involved with planning      advanced practice providers, nurses,      as a “center of excellence” by the          have already touched the hearts of
this facility; and nurses are excited clinical trial coordinators, genetic      National Cancer Institute (NCI) and         both my husband and I - certainly
to play a significant role in this    counselors and social workers             the National Accreditation Program          all of which reflects the compassion,
expansion. “Warm,” “beautiful” and    meet to discuss each new patient.         for Breast Centers (NAPBC). We              care, and skills of this incredible
“cutting edge” are words they have    National Comprehensive Cancer             treat not only patient’s physical           UCSD group. Thank you for
used to describe the environment.     Network (NCCN) guidelines are             bodies, but strive to provide holistic      partnering with me on this next
Floor to ceiling windows allow        reviewed, best practices and “cutting     care, encompassing the physical,            chapter of my life’s journey!”

22      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                       23
I N N OVAT I O N S I N O N C O LO GY C A R E

                                                                                                                                    assistance with ventilation they are
                                                                                                                                    transferred to the Intensive Care
CAR-T Therapy: A Novel Treatment for Patients                                                                                       Unit.
                                                                                                                                        Neuro-toxicities can present as
                                                                                                                                    mild to life threatening. Mild
with Relapsed Lymphoma or Leukemia                                                                                                  toxicities can include somnolence,
                                                                                                                                    confusion, encephalopathy that can
                                                                                                                                    progress from mild, where it is not
                                                                                                                                    limiting activities of daily living, to
By: Aran Tavakoli, MSN, RN, CNS                                                                                                     severe disorientation, obtundation or
                                                                                                                                    stupor, combative delirium, seizures,
                                                                                                                                    and/or fatal brain swelling. Neuro-
                                                                                                                                    toxicities may mimic signs and
                                                                                                                                    symptoms of a stroke including

P
       atients with relapsed or              Neelapu SS, Bartlett NL, et al, 2017).                                                 dysphagia and acute change in level
       refractory-to-treatment               In adult and pediatric heavily                                                         of consciousness. (Brudno
       Leukemia or Lymphoma face             pretreated relapsed refractory ALL,                                                    Kochendefer, 2016). All patients have
dire mortality rates and rarely achieve      high remission rates of 67-93% have                                                    a neurology consult and examination
                                                                                                                                                                              BMT Team
disease free outcomes. The majority          been reported (Frey, 2017). These are                                                  so that a baseline is established,
of adults with acute lymphoblastic           outcomes that have not been seen for                                                   before needing neurology’s services
leukemia (ALL) will relapse at some          these diseases, ever.                                                                  for an acute change.                      indicated for certain pediatric and             In summary, CAR-T therapy has
point and up to 25% have resistance              CAR-T uses advanced cell                                                               Because of the severity of the side   young adult patients (up to age 25)         significant life threatening side-
to treatment and will die of their           transfer, where the patient’s own                                                      effects and unique patient                with a specific form of acute               effects, but once these side effects
disease (Up to Date, ALL 2017). Less         immune system cells are collected via                                                  management, a close relationship          lymphoblastic leukemia (ALL). On            resolve, patients recover and have a
than 10% of patients with relapsed           apheresis and shipped to a drug                                                        between the BMT unit and the ICU          October 18, 2017,Yescarta                   higher chance at long term disease-
diffuse large B cell lymphoma                company. The drug company then                                                         has developed. Prior to admission,        (axicabtagene ciloleucel) by Kite           free survival than in the past. These
(DLBCL) will experience prolonged            isolates the T-Cells and exposes them                                                  the ICU is notified of these patients     Pharma Inc., the CAR-T therapy              new immunotherapy treatments are
disease-free survival with second-line       to a virus that has been reprogramed                                                   and the patient management guide is       being trialed at UCSD, was approved         improving the odds and the
treatments. Though, over time,               with different content that is no                                                      sent to nursing and the intensivist.      to treat adult patients with certain        longevity of responses to these
advancements have been made in the           longer infectious. The viral vector                                                    RRT nurses proactively round on           types of large B-cell lymphoma who          treatments will continue to be
treatment of this disease, the majority      delivers a message to the T-cells to                                                   the patient while they are on the         have not responded to or who have           monitored as more patients are
of patients are not cured (Up to             attack leukemia and lymphoma cells.        Aran Tavakoli, MSN, RN, AOCNS               BMT unit. Then, when a patient is         relapsed after at least two other           treated.
Date, Lymphoma 2017).                        These reprogramed T-cells are grown        is an Oncology Clinical Nurse Specialist.   transferred to the ICU, BMT nursing       courses of treatment.
    A new therapy called Chimeric            in culture, frozen and shipped back
                                                                                        She has worked at UCSD Health since         staff does reverse proactive rounds.
Antigen Receptor T-Cells (CAR T)             to UCSD (Frey, 2017).
                                                                                        2010. She earned her Bachelor’s in          The BMT resource nurse will check
                                                                                        Nursing from Loma Linda University and      on the ICU nurse each shift, see the
could improve the survival of patients           After receiving conditioning           her Master’s in Oncology Nursing from
with these diseases as well as other         chemotherapy, the patient’s cells are                                                  patient, and answer questions about
                                                                                        UCLA. She has been actively involved in
hematologic malignancies (e.g.:              defrosted at the bedside and infused                                                   oncology-specific care or treatments.
                                                                                        the Oncology Nursing Society, holding
multiple myeloma). CAR-T belongs             through a central line. This is all very   local and national leadership positions
                                                                                                                                        When patients have life threating
                                                                                                                                                                              REFERENCES:                                 in adults. Lowenberg, B. ed. UpToDate.
to a group of therapies called               anti-climactic. What is climactic, are     and contributing to national think tanks
                                                                                                                                    complications it is critical that the
                                                                                                                                                                              Brudno, J.N., & Kochenderfer, J.N (2016).   Waltham, MA: UpToDate Inc. http://www.
Immunotherapy that uses the help of          the acute side effects patients can get    on leadership. Aran is published and has    medical teams are communicating
                                                                                                                                                                              Toxicities of chimeric antigen receptor T   uptodate.com (Accessed on October, 20,
a patient’s own immune system to             from this treatment. Patients can have     given presentations at local and national   with each other. Patients may need
                                                                                                                                                                              cells: Recognition and management.          2017.)
destroy cancer cells. The responses so       severe cytokine release syndrome and       conferences. Her current interests          to be started on high doses of
                                                                                                                                                                              Blood, 127, 3321-3330. Doi:10.1182/
far to this therapy, used after all other    neurotoxicity that require care in the     include care of the patient receiving       methylprednisolone, but only at the
                                                                                                                                                                              blood-2016-04-703751                        Locke FL, Neelapu SS, Bartlett NL, et al.
treatments have stopped working,             Intensive Care Unit (ICU) including
                                                                                        immune effector cells, oncology nursing     correct stage of toxicity. Because
                                                                                                                                                                                                                          Primary results from ZUMA-1: a pivotal
have been remarkable for both adults         vasopressors and mechanical
                                                                                        education and improving quality nursing     patients can progress quickly to
                                                                                        care.                                                                                 Freesman, A.S., & Friedberg, J.W.           trial of axicabtagene ciloleucel (Axi-cel;
and children. (NCI, 2017).                   ventilation.                                                                           system failure, the BMT team needs
                                                                                                                                                                              Treatment of relapsed or refractory         KTE-C19) in patients with refractory
    Initial CAR-T outcomes are                   Cytokine release syndrome can                                                      to be continuously updated on the
                                                                                                                                                                              diffuse large B cell lymphoma. Negrin,      aggressive non-Hodgkin lymphoma
promising. It has been reported in           include the following symptoms:                                                        patient’s condition if it worsens to
                                                                                                                                                                              R.S. ed. UpToDate. Waltham, MA:             (NHL) Proceedings of the 107th Annual
the literature that there is 40-50%          Elevated temperatures, chills and                                                      provide treatment recommendations.
                                                                                                                                                                              UpToDate Inc. http://www.uptodate.com       Meeting American Association Cancer
complete response (CR). In the               rigors, tachycardia, hypotension,                                                          Though these agents have been
                                                                                                                                                                              (Accessed on October 20, 2017.)             Research; Washington (DC): AACR; 2017.
study that was open here at UCSD,            hypoxia, generalized body edema                                                        used at UCSD on clinical trials,
                                                                                                                                                                                                                          p. CT019.
phase 2 ZUMA-1 for patients that             from capillary leak syndrome,                                                          recently 2 drug companies have
                                                                                                                                                                              Frey, N. (2017). The what, when and how
have DLBCL , the primary analysis            headache, rash, nausea, weakness and                                                   received approval for their product
                                                                                                                                                                              of CAR T cell therapy for ALL. Best         National Cancer Institute (NCI). CAR T
of 101 patients showed an overall            increased C-reactive protein (Brudno                                                   through the Federal Drug
                                                                                                                                                                              Practice & Research Clinical Hematology,    Cells: Engineering Patients’ Immune Cells
response rate of 82%, including a            Kochendefer, 2016). The patient’s                                                      Administration (FDA). The first
                                                                                                                                                                              30: 275-281.                                to Treat Their Cancers. https://www.
complete response (no evidence of            temperatures can also rise to greater                                                  CAR-T therapy approved by the
                                                                                                                                                                                                                          cancer.gov/about-cancer/treatment/
disease) of 54% at greater than 6            than 103.0o F. If the patient requires                                                 FDA on August 30, 2017 was
                                                                                                                                                                              Larson, R.A. Treatment of relapsed or       research/car-t-cells Accessed on
months of follow-up (Locke FL,               vasopressors to maintain perfusion, or                                                 Kymriah (tisagenlecleucel) that is
                                                                                                                                                                              refractory actue lymphoblastic leukemia     October, 20, 2017

24      U C S D J O U R N AL O F NU RS ING | S P RING 2018                                                                                                                                                                                                      25
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