Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express.

Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Introduction What is a Station Travel Plan? The Department for Transport defines as Station Travel Plan as: ‘A strategy for managing the travel generated by your organisation, with the aim of reducing its environmental impact, typically involving support for walking, cycling, public transport and car sharing’ During the first two years of its franchise term which began in April 2016, TransPennine Express is undertaking Station Travel Plans for the 19 stations where they are the Station Facility Owner (SFO).

Why Develop a Station Travel Plan? Demand for rail is growing. More people are choosing to travel by rail and the number of journeys being made has risen to its highest point since 1920, and it is set to keep on rising, with predictions that demand will more than double within the next 30 years.

This increase means that more and more people are travelling to and from our stations, with cars often being the number one choice, either being parked up or for drop off/pick up. This means that car parking and suitable infrastructure for drop off/pick up is becoming a major issue for our customers.

TransPennine Express along with other Train Operating Companies has fared poorly in the National Rail Passenger Survey undertaken by Transport Focus for car parking provision, achieving a satisfaction score of 48% in the Spring 2017 survey, with a national average of 50% and long-distance operator average of 62%. In Spring 2016, the scores were 48% nationally, 57% for long distance operators, and 48% for TransPennine Express. It is believed that the root cause of the increasing divide between these scores is the increasing popularity of our services, evidenced through our passenger growth rate of 7% against an average of 0.7%.

The NRPS Survey also measures customer satisfaction for ‘Connections with other forms of transport’. TransPennine Express fairs better in this category, achieving 79% in the Spring 2017 survey, matching the national average for this indicator however this is still below the long-distance operator average of 81%. We are responding to these issues and are working closely with local authorities and other transport providers to promote alternative and more sustainable modes of accessing the station through, improve connectivity and enhanced facilities at our stations.

We will use the Station Travel Plan as a tool to identify where the opportunities exist to improve intermodal access and promote sustainable travel, with clear objectives being set out.

Each plan is designed to: • Act as a point of reference for station access, establishing a ‘current’ position • Assess the factors which may be affecting access to each station by other modes • Identify a range of potential improvements and establish plans to implement them

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Process The process for developing the Station Travel Plan is being led by TransPennine Express, with a commitment to produce a Station Travel Plan for each of the 19 stations which the franchise manages within the first two years of the franchise, and maintain them for the remainder of the franchise term.

The Transport Integration Manager is responsible for the production and upkeep of the Station Travel Plans, and will involve and consult with relevant Stakeholders at each stage of the production of the plan. This stakeholder group is likely to be comprised of representatives from the Local Authority, user groups, Community Rail Partnerships, TOCs and other transport operators.

The following process will be undertaken in the production of the plan: Step 1: Site Audit • A tour of the station and surrounding area will be carried out to gain an understanding of the existing facilities. There will be a number of fact finding visits, followed up by an accompanied visit with stakeholders where demand exists to confirm details. This will form a base upon which any improvements will be measured. Step 2: Analysis • Review of the latest NRPS data with interrogation of statistics for ‘Connections with other forms of public transport’ and ‘Facilities for car parking’.

• Review of the latest Shadow NRPS data with interrogation of statistics for ‘Connections with other forms of public transport’ and ‘Facilities for car parking’.

• Review of Customer Relations data to identify any trends with regards station access. • Review of commercial data for car parking, sales of multi-modal tickets (where available). Step 3: Aims, Objectives and Targets • SMART objectives will be determined and agreed with the aim of delivering improvements based upon the findings of the analysis and site audit.

Step 4: Action Planning • Specific tasks and timescales will be applied in order to achieve the agreed objectives. Step 5: Implementation and Delivery • The action plan will be implemented within the specified timescales. Where required, funding will be sought from all available sources. Where actions are aligned to other business plan actions, the requirements may be combined to deliver efficiencies. Step 6: Monitoring and Refinement • The actions will be frequently reviewed against target to ensure that progress is being made. The Station Travel Plans will be reviewed and updated annually to ensure they are relevant and continue to drive improvement.

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Local Area Station Details and Local Government Station Address Manchester Airport Railway Station Malaga Avenue Manchester M90 3RR Station Manager Billy Vickers Group Station Manager (Hub) Local Authority(s) Manchester City Council Summary Manchester Airport Station is the busiest of the 19 stations managed by TransPennine Express.

It serves as the origin and destination for most services, giving fantastic connections across the North of England and into Scotland. At the height of summer, Manchester Airport sees 350 flight departures each day, with over 27 Million passengers using the airport in 2017. There are developments underway which will see this increase significantly, with terminal expansions and the creation of new gates to accommodate more aircraft.

Alongside these plans, other developments are taking place around the airport, including airport city, which will lead to increasing numbers of people accessing the airport each year for employment. With limited car parking capacity, modal shift is key to providing access, with the railway station and TransPennine Express services playing a major part. Additionally, there are plans for a HS2 Station within the airport boundary, which could have a significant impact on how rail services operate in and out of the airport, or see the site develop as a key interchange point from HS2 to rail.

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express.

Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Transport Hubs and Interchanges Getting there from the Railway Station Ground Transport Interchange (GTI) The GTI at Manchester Airport combines the railway station, Metrolink station and bus station, into a single facility surrounding a large concourse area. Signage throughout the airport refers to the facility as ‘The Station’ Walk: 0 Miles 0 Minutes Cycle: 0 Miles 0 Minutes Bus: 0 Miles 0 Minutes Car/Taxi: 0 Miles 0 Minutes Terminals There are three terminals at Manchester Airport, all connected by the Skylink, which gives walking routes from the station within 5 to 10 minutes.

Attractions and Points of Interest Getting there from the Railway Station Runway Visitor Park Housing Concorde, this is a great day out for families, and also a fantastic venue for conferences and events.

Walk: 2.7 Miles 54 Minutes Cycle: 2.7 Miles 14 Minutes Bus: 200 Route Car/Taxi: 2.9 Miles 8 Minutes Tatton Park one of the North West’s most popular heritage attractions with over 1,000 acres of deer park, Mansion, Gardens, Old Hall, rare breeds Farm and events. Walk: 7.6 Miles 2 Hours and 29 Minutes Cycle: 8 Miles 42 Minutes Bus: No route available Car/Taxi: 9.5 Miles 15 Minutes Quarry Bank Mill A National Trust property dating back the industrial revolution, the museum recreates the working life of the mill, it’s owners and the community Walk: 3.3 Miles 1 Hour and 5 Minutes Cycle: 3.4 Miles 19 Minutes Bus: 200 Route 28 Minutes Car/Taxi: 3.9 Miles 14 Minutes Dunham Massey A historic National Trust property with acres of deer park, mansion, gardens and attractions, with many events throughout the year.

Walk: 7.6 Miles 2 Hours and 27 Minutes Cycle: 7.7 Miles 37 Minutes Bus: 288 Route 1 Hour and 11 Minutes Car/Taxi: 9.6 Miles 15 Minutes

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Train Service Summary TransPennine Express To/From: Edinburgh Via: Manchester Piccadilly, Manchester Oxford Road, Wigan North Western, Preston, Lancaster, Oxenholme Lake District, Penrith North Lakes, Carlisle, Lockerbie, Haymarket Frequency: 2 Hourly (each way) Journey Time: 3 Hours 30 Minutes To/From: Glasgow Via: Manchester Piccadilly, Manchester Oxford Road, Wigan North Western, Preston, Lancaster, Oxenholme Lake District, Penrith North Lakes, Carlisle, Lockerbie Frequency: 2 Hourly (each way) Journey Time: 3 Hours 29 Minutes To/From: Cleethorpes Via: Manchester Piccadilly, Stockport, Sheffield, Meadowhall, Doncaster, Scunthorpe, Barnetby, Grimsby Town Frequency: Hourly (each way) Journey Time: 2 Hours 56 Minutes To/From: Middlesbrough Via: Manchester Piccadilly, Huddersfield, Leeds, York, Thirsk, Northallerton, Yarm, Thornaby Frequency: Hourly (each way) Journey Time: 2 Hours 40 Minutes To/From: Newcastle Via: Manchester Piccadilly, Huddersfield, Leeds, York, Darlington, Durham, Frequency: Every 2 Hours (each way) Journey Time: 2 Hours 38 Minutes To/From: York Via: Manchester Piccadilly, Huddersfield, Leeds Frequency: Every 2 Hours (each way) Journey Time: 1 Hour 35 Minutes Arriva Rail Northern To/From: Wigan North Western Via: Manchester Piccadilly, Manchester Oxford Road, Frequency: Hourly (each way) Journey Time: 43 Minutes Timetable Ref: 14 To/From: Crewe Via: Styal, Wilmslow, Alderley Edge, Chelford, Goostrey, Holmes Chapel, Sandbach Frequency: Hourly (each way) Journey Time: 40 Minutes Timetable Ref: 18 To/From: Liverpool Lime Street Via: Manchester Piccadilly, Manchester Oxford Road, Newton-le-Willows, St Helens Junction, Wavertree Technology Park Frequency: Hourly (each way)

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Journey Time: 1 Hour Timetable Ref: 15 To/From: Windermere Via: Heald Green, Manchester Piccadilly, Manchester Oxford Road, Deansgate, Salford Crescent, Bolton, Horwich Parkway, Chorley, Buckshaw Parkway, Preston, Lancaster, Oxenholme Lake District, Kendal Frequency: Infrequent direct services.

Hourly (each way) via change at Preston Journey Time: 3 Hours 30 Minutes (from Manchester Airport) To/From: Barrow-In-Furness Via: Heald Green, Manchester Piccadilly, Manchester Oxford Road, Salford Crescent, Bolton, Chorley, Preston, Lancaster, Carnforth, Silverdale, Arnside, Grange-over-Sands, Kents Bank, Cark, Ulverston, Dalton, Roose Frequency: Infrequent direct services. Hourly (each way) via change at Preston Journey Time: 2 Hours 15 Minutes (from Manchester Airport) To/From: Blackpool North Via: Heald Green, Manchester Piccadilly, Manchester Oxford Road, Deansgate, Salford Crescent, Bolton, Horwich parkway, Chorley, Buckshaw Parkway, Preston, Poulton-le-Fylde Frequency: Hourly (each way) Journey Time: 1 Hour 40 Minutes Arriva Trains Wales To/From: Llandudno Junction Via: East Didsbury, Manchester Piccadilly, Manchester Oxford Road, Newton-le-Willows, Earlestown, Warrington Bank Quay, Runcorn East, Frodsham, Helsby, Chester, Shotton, Flint, Prestatyn, Rhyl, Abergele & Pensarn, Colwyn Bay Frequency: Hourly (each way) Journey Time: 2 Hours 30 Minutes Average journey times with standard calling patterns

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Stakeholders Rail North Rail North works with the Department for Transport, Local Transport Authorities and other bodies to specify and deliver high-quality rail services across the north of England, including being involved in the specification and management of the Northern and TransPennine Express franchises.

Rail North’s Long-Term Rail Strategy for the North of England (2015) concentrates on four main areas: • Better Connectivity, with targeted improvements to journey times, service frequencies and improved connections to make end-to-end journey times quicker.

• A more Coherent and user-friendly network: a network with the visible coherence of the London Underground delivered over the North’s wide geography. This needs defined categories of train services as well as planning the North’s many routes to operate together as a single whole with a single simplified fares structure. • Increased Capacity, both on-train so that passengers do not experience excessive overcrowding and on-track so additional demand for economically worthwhile passenger and freight movements can be accommodated. • Cost effectiveness. As use of the North’s rail services grows, running costs per passenger and tonne of freight carried need to fall.

The key to achieving this is investment.

Rail Delivery Group (Formerly ATOC) Set up after privatisation in 1993, the Association of Train Operating Companies (ATOC) brings together all train companies to preserve and enhance the benefits for passengers of Britain’s national rail network. A recent change to Rail Delivery Group brings with it a new mission statement: “Enabling rail companies to succeed by delivering a successful railway” The purpose of the Rail Delivery Group (RDG) is to enable passenger and freight operators and Network Rail to succeed by delivering better services for their customers. This ultimately benefits taxpayers and the economy.

Their work is focused on four transformational portfolios: • Today’s railway - improving punctuality, reliability and value for money • Customer experience - modernising ticketing and improving door-to-door journeys • Industry reform - improving industry structures to enable excellence • Tomorrow’s railway - better planning for the railway’s future Source: www.atoc.org/about-atoc Source: www.raildeliverygroup.com/about-us Transport for Greater Manchester (TfGM) Transport for Greater Manchester are in the process of developing their Greater Manchester Transport Strategy 2040, which will be delivered through a number of Local Transport Plans.

The Local Transport Plan defines how TfGM are going to make it easier for people to travel across Greater Manchester over the next few years and beyond. It outlines how they will provide a viable, sustainable and accessible transport network capable of supporting the region's economic growth long into the future. It also shows how they will reduce the impact that transport has on the environment and help to improve health by reducing accidents and encouraging 'active travel'.

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan.

Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

It covers all modes of travel, including buses, heavy rail, Metrolink, walking, cycling, cars and freight, as well as the other issues which affect people's travel choices - fares, ticketing, passenger information, accessibility and safety. Manchester Airport Group (MAG) MAG serves more than 58 million passengers and handles almost half a million tonnes of air freight every year through its ownership and operation of the airports of London Stansted, Manchester and East Midlands. Manchester Airport is a global gateway and the largest airport outside London serving more than 27 million passengers a year, with over 210 destinations served by 70 airlines.

Manchester’s long-haul catchment area places around 22 million people and 60% of all UK businesses within a two-hour drive time – it extends north through the Lake District into Scotland; east across Yorkshire and the North East; south to Birmingham and the Midlands; and west into Merseyside and Wales.

The on-site ground transport interchange station at Manchester Airport has a passenger throughput of more than 4.5 million rail and coach passengers. With improvements to the rail network, this is expected to grow to 11 million by 2030. The Manchester Airport Sustainable Development Plan, published in 2016, sets out the strategic context for the long- term development of the airport and contains detailed plans which cover: • economy and surface access • land use • environment • community activity The airport is committed to improving connectivity and, through partnership working, support the delivery of the North’s economic and transport priorities.

Sustrans Sustrans are a national charity helping to make travel by foot, bike or public transport more popular for everyday journeys. They work across communities, with policy-makers and other organisations to help people choose healthier, cleaner and cheaper journeys, contributing to better places and spaces to move through and live in. Their vision is that by 2020 80% of local journeys will be made by bike, foot or public transport, double the current figure of 40%. Improving the accessibility of TPE’s railway stations can clearly help reduce the need to travel by car and increase the proportion of journeys undertaken using more sustainable modes.

Sustrans works to develop the National Cycle Network, which is series of safe, traffic-free paths and quiet on-road cycling and walking routes that connect to every major town and city. The Network passes within a mile of half of all UK homes and now stretches over 14,000 miles across the length and breadth of the UK. Rail User Groups There are no rail user groups connected to Manchester Airport Station

Station Travel Plan Manchester Airport

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG).

All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Station Facilities Station Opening Hours and Staff Provision First Service Last Service Staffed Hours Booking Office Hours Departing Arriving Departing Arriving Monday to Saturday Services operate into the early hours with a break in service between 01:00 and 04:00 24 Hours 06:30 - 22:30 Sunday Ticket Buying Facilities Booking Office 3 Window (low counter) Ticket Vending Machines 4 available next to the Booking Office Purchasing tickets on the day   Purchasing advance tickets   Season tickets – weekly   Season tickets – monthly   Season tickets – quarterly   Season tickets – annual   Purchasing railcards   Collecting pre-paid tickets   Gatelines & Revenue Protection Gatelines were introduced at Manchester Airport Railway Station in January 2018.

These are positioned at the top of the ramp to the platforms, infront of the lifts/escalators.

There are a higher number of wide gates installed to accommodate the expected quantities of luggage carried by passengers using this station. There is a wide gate installed between the Metrolink platform and the railway station platforms. Customers needing help to use this gate can use the intercom to talk to staff on the gateline. The gateline is staffed from 06:30 to 20:00 on weekdays, 09:00 to 17:00 Saturday, and 10:00 to 18:00 Sunday. Outside of staffed hours the gates are locked open, with revenue checks taking place on board. Waiting Facilities Platform 1 There is a large waiting room available part way up platform 1, with a range of seating.

This facility is available 24 hours per day.

Platform 2 / 3 There is a large waiting room on the area between platform 2 and 3, which doubles up as the seating area for the Café which is on the station. The waiting room was refurbished in 2016 and now features new seating, along with couches, recognising that some customer build in waiting times between their flight arrival and train departure. Toilet Facilities Customer toilets are available behind the lifts at Platform level.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0.

Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Help and Information Inside the Station Customer Information Screens Customer Information Screens with train service details are available on the station concourse and on each platform. Automated announcements keep customers informed of train services along with safety and security advice. Local teams have the ability to make changes to the information which is displayed and can make manual announcements where necessary. Information Desks / Points There is a dedicated customer information office behind the café on Platform 2 / 3. Customers can also seek help and guidance from booking office staff.

Customer Help Points Customer help points are available on each platform at this station. Maps A map of the local area is displayed at the station entrance. This poster also gives onward travel information including routes to the hotels, terminals and other points of interest around the airport estate. Leaflets and Timetables There are a number of leaflets which are mandated to be displayed within our stations. These are displayed for each Train Operating Company who operates services from the station. • Timetables for services to/from this station • Passenger Charter • Delay Repay • Complaints Form • Making Rail Accessible – Helping Older and Disabled Passengers In addition, at our stations we seek to provide leaflets relating to: • Blue Assist • Cycle Policy • Onward Travel (including PlusBus) • Local attractions Other leaflets are available on request from station staff, or from Customer Relations.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Station Accessibility Step Free Access Full Step Free Access There is step free access throughout the station.

Lifts and ramps are provided from the Booking Office level to all platforms. Escalators are also provided at the station, however customers with large or heavy items of luggage are advised to make use of the lifts. Lifts and escalators are available from the Ground Transport Interchange to the skywalk, which connects with the airport terminals. Accessible Toilet Yes Accessible Booking Office Counter Yes Hearing Loop Yes Hearing loops are fitted within the booking hall, and on each platform to help with announcements.

Accessible Ticket Vending Machine Yes There are four ticket vending machines located next to the booking office. The ticket vending machines features an accessibility symbol which moves the screen content down the display to make it easier to use for wheelchair users. The ticket vending machines also features a ‘wizard’ who can be called to assist customers who may encounter an issue and require some help and guidance. Staff Help Yes Staff help is available during staffed hours at the station. Staff can provide assistance within the boundaries of the station. A meeting point for Airport Assistance is located near the Booking Office.

Airport Assistance can be booked through travel operators and airlines.

Customer Help Point Yes Customer help points are installed on each platform. The customer help points are answered by the TransPennine Express control team. The help points are covered by CCTV so the control team can see the user whilst providing help and guidance. Station Wheelchair Yes Luggage Trolley Yes Luggage trolleys are provided as part of an airport wide scheme. Ramp for Train Access Yes Tactile Paving at Platform Edges Yes

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0.

Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Retail Outlets Caféxpress Opening Hours 24 Hours per Day, 7 Days per Week The café forms part of the main waiting room at the station, is located between Platform 2 and 3, and serves hot and cold drinks and light refreshments. Other Facilities available at the Station The station is covered by CCTV throughout Free to use Wi-Fi is available throughout the station

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG).

All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Accessibility by Bicycle In all of our Station Travel Plans’, we have used the Sustrans website and details of the National Cycling Network to carry out an initial survey of the cycling routes which are available near our stations. The site audit then looks to identify where signage and other ‘local’ routes exist which require documenting or developing. Cycle Routes - Traffic Free Route (National Cycling Network - On Road Route (National Cycling Network) - Traffic Free Route (Not on the National Cycling Network - On Road Route (Not on the National Cycling Network) Source: www.sustrans.org.uk/ncn/route

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

The region surrounding Manchester Airport is extremely well served by cycle routes, giving a plethora of options for cyclists, however when cyclists near the airport itself, routes end are cyclists are required to make use of the road network.

Regional Route 85 Circles Manchester Airport, running along Wilmslow Road, connection to Simonsway to offer a cycling link from Newall Green to Heald Green, before turning south towards Styal Golf Course. National Cycling Route 558 The route links central Stockport with Heald Green and runs through Hollywood Park and Edgeley Park, avoiding the busier A560, connecting most South Manchester communities. The route is 6 miles long and is mainly on-road. National Cycling Route 55 National Route 55 of the National Cycle Network when complete will connect Ironbridge to Preston via Stafford, Macclesfield, Stockport and Wigan or Bolton.

Between Stafford and Stoke-on-Trent the route follows National Route 5. This route runs North to South, parallel to the Airport, and can be reached mostly using Regional route 85. Regional Route 70 The regional route 70 runs from Ellesmere Port through to Macclesfield, and is predominately on road. The route intersects a number of other cycle routes in the region, which offer traffic free alternatives. National Cycling Route 62 National Route 62 connects Fleetwood on the Fylde region of Lancashire with Selby in North Yorkshire. It forms the west and central sections of The Trans Pennine Trail which is a long-distance path running from coast to coast across northern England.

Section 2 of the route runs closest to Manchester Airport. Section 2 begins at Southport and runs almost entirely traffic- free through Liverpool on mostly old railway lines to Runcorn. Aside from the odd short on-road section - the longest of which is between Speke and Hale Bank to the south From Liverpool - the route from Southport to Altrincham is entirely traffic-free, continuing on canals and old railway lines between Runcorn and Altrincham. Altrincham to Stockport is also predominantly traffic-free.

National Cycling Route 6 National Route 6 passes through Watford, Luton, Milton Keynes, Northampton, Market Harborough, Leicester, Derby, Nottingham, Worksop, Sheffield, Manchester, Blackburn, Preston, Lancaster, Kendal and Windermere, and will connect London and Threlkeld (nr.

Keswick) in Cumbria when complete. Section 10 runs closest to Manchester Airport, with connections via route 85 or 70 with some breaks between routes. Regional Route 82 Regional route 82 runs from Broadheath to Eccles via Sale, following the canal to offer a traffic free route, connecting with national route 62 at either end.

Near the Station Within the airport, there are no cycle lanes, with cyclists being required to navigate the busy road network. In the longer term, Manchester Airport Group is looking to develop a cycle and walking route from the south side of Wythenshaw into the new Airport City development, connected by a bridge, and making use of an existing route which currently ends near aviation way. MAG have produced a cycle route map to help those accessing the airport by bike to avoid some of the busier roads and make use of local routes.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express.

Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Source: http://www.manchesterairport.co.uk/getting-to-and-from/cycling/

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Cycle Signage There is no cycle wayfinding within the vicinity of the station, however the road signage around the airport is very clear, and would benefit cyclists and motorists equally with regards navigating to their destination. Cycle Parking Due to the lease agreements in place at Manchester Airport Railway Station, there is no opportunity to provide cycle parking at the railway station itself, however Manchester Airport Group provide cycle parking outside of the Ground Transport Interchange, as well as outside the office blocks at the Airport.

Cycle Hire There is currently no cycle hire facilities at or in the vicinity of Manchester Airport Railway Station.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Accessibility by Bus Bus Stops There are 13 bus bays at the Manchester Airport Bus Station, labelled A to M, serving a mixture of local and long- distance bus services, including National Express and Megabus.

Local Bus Routes

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express.

Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Accessibility by Car Motorway and A Road Links The main road serving Manchester Airport is the M56, which is the link road between the M6 and the M60 (Manchester Outer Ring Road). The M60 connects to many different motorways including the M66 for journeys north into areas of Lancashire, M67 for journeys towards Sheffield, and the M62 to Leeds and Hull, or Liverpool. This network of motorways all within close proximity offers good road connections in all directions which is what makes personal cars such a popular choice for airport users.

Accommodating these cars has been a challenge, and Manchester Airport Group has expanded its car parks where possible, however they are keen to see a transition to more sustainable travel methods to access the airport as part of their expansion plans.

Source: Google Earth Local Road Links From the Airport, the journey to Manchester City Centre by car is direct, but traffic levels mean this journey can take between 20 and 40 minutes. New 30mph speed restrictions (reduced from 40mph) on the route have been introduced to improve safety and smooth the traffic flow, but volumes remain high.

The area immediately surrounding the airport is catered for by a similarly well-connected network of A-roads, serving a number of more rural areas. Within the airport complex, there is a network of roads which connect the three terminals, car parks, and support services which keep the airport functioning.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG).

All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Source: Google Earth These roads run around the outside edge of the airport, with smaller roads feeding into each section of the site. There is a heavy use of roundabouts, with ample signage, which has the benefit of allowing road users who are unfamiliar with the layout of the site to quickly amend their route. With planned development works around the site to facilitate the expansion of terminal 2, and the ultimate demolition of terminal 1, the road network is likely to be hampered by road works, and long-term changes to the layout and available routes.

Road Access to the Station The roads serving the station also provide access to the Bus interchange, staff car park, voyager building, and Radisson Blu hotel.

They are also in close proximity to Terminal 1 arrivals, so can quickly become congested with traffic. One advantage is that due to the layout of the site there are multiple routes to/from, meaning motorists can quickly find an alternative route to/from their destination. Road Junction at the Ground Transport Interchange Road Junction at Terminal 1 and the Ground Transport Interchange Source: www.google.co.uk/maps/

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Car Parking Provision Car parking provision at Manchester Airport station is provided by Manchester Airport Group, and is set up to cater for the vast quantities of customers accessing the airport by car.

The Airport operates: • Multi Storey Parking Located close to each terminal, this offers a mixture of short stay and long stay car parking options, and is seen as one of the most convenient parking options. • Arrivals Parking There are arrivals car parks at Terminal 1 and Terminal 3. The pricing at these car parks is expensive when compared with those at other railway stations, and it should be noted that the arrivals car park at Terminal 3 has a maximum stay period of 2 hours.

• Up to 30 minutes = £4.00 • Up to 1 hour = £6.50 • Up to 2 hours = £9.50 • Up to 4 hours = £18.00 • Up to 24 hours and for each 24 hours thereafter (or part thereof) = £40.00 (no hourly rate available) • Long Stay Parking Low cost official airport parking, served by a 24-hour shuttle bus. This parking can be pre-booked or selected on the day. • Jetparks Jetparks is a long stay parking service, which must be pre-booked in advance. This car park is often sold through operator packages at the time of holiday/flight booking.

• Meet and Greet Customers can drop off their car, and let airport staff park it for them.

It will be ready for collection upon their return. This service has limited availability. • Meet and Greet Plus As above, but with the added benefit of fast-track security. Additionally, there are a number of staff, office and hotel car parks available across the Manchester Airport Site. The setup of these car parks, and the pricing structure in place encourages those who are parking their vehicles for longer than a few hours to make use of off-site or bulk parking. This approach is not well suited to the habits of rail travellers who may take a return journey within one day, departing early and returning late.

As such, there is a heavy dependence on public transport or drop off/pick up locations around the station to be able to access rail services without the cost of parking at the Airport.

The map on the next page shows the locations of the various car parking facilities in relation to the terminals, railway station, and other key location on the Manchester Airport site.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing.

Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Source: http://www.travellikealocal.org/en/wp-content/uploads/sites/4/2014/10/Airpo rtFullViewMAY14.jpg

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Drop Off / Pick Up Points The Ground Transport Interchange forecourt has recently been reconfigured. Formerly, there was a pull in for buses, with an island providing a rank for hackney carriages. This area saw many contraventions, with the bus stops being used as a waiting area for private hire vehicles and as an impromptu drop off and pick up location for private cars. The reconfiguration has seen barriers installed, allowing access for permitted vehicles only in the area which was allocated for buses. The taxi rank has moved within this barriered area, with the former rank now providing a drop off/pick up point for private cars.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Accessibility by Taxi Black Cabs There is a taxi rank to the front of the Ground Transport Interchange Mini Cabs / Private Hire The principal minicab operators in the area are: Firm Telephone Number Arrow Cars 0161 667 6999 MAG approved private hire firm.

Fully manned desks immediately outside arrivals at each terminal and at Manchester Airport train station

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Accessibility by Tram Metrolink Source: https://www.tfgm.com/public-transport/tram/network-map The Manchester Metrolink system was extended to Manchester Airport in November 2014.

This connects Manchester Airport to Manchester City Centre via a local route through Wythenshaw. When the route was first introduced, services from Manchester Airport terminated at Cornbrook, with customers required to change trams to reach the city centre. In January 2018 this service was extended through to Manchester Victoria, making use of the additional city centre capacity created by the opening of 2CC (Second City Crossing). This change also saw earlier and later journey times introduced, along with more Sunday services. The Metrolink service is popular with commuters accessing Manchester Airport from surrounding suburban areas, however it does not offer a rival service to rail for journeys to/from Manchester City Centre due to the journey times which are highly protracted in comparison.

A trend has established for those travelling to the city from Wythenshaw and stops closer to the airport to use the Metrolink to connect with rail services from the airport to reduce their overall journey times. Airport Metrolink Service New Manchester Airport Station Gateline The installation of the new gateline at the railway station has introduced issues, as there is no Ticket Vending Machine for rail tickets in the vicinity of the Metrolink, and as such customers wishing to change modes are required to make their way up to the Ground Transport Interchange, and back down through the railway station to be able to purchase

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

tickets before passing through the gateline. Local initiatives are providing a work around using remove gate control, however this approach is not a suitable long-term solution.

In the future, Metrolink and MAG have plans to extend the Metrolink route through to Terminal 2, meaning that demand may be created for an interchange from heavy to light rail for the last mile of the journey. This will need to be considered from a through ticketing point of view, and any physical constraints on the station which could affect this flow.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Site Audit: Accessibility by Walking Source: https://www.nationalexpress.com/en/airports/manchester Within the station, customers have a choice of lift, escalator or ramp to reach the interchange level.

The ramp doubles back twice, and has recently benefitted from new signage providing directional information, and highlighting the addition of the new automatic ticket gates. Once through the ticket gates, the interchange itself is not an intuitive layout. For customers accessing the terminals, they need to use a second set of lifts, or the escalators, both of which take them to the skylink level which provides a link between all three terminals and the station, making use of travellators to speed up the journey given the distances covered.

Some customers accessing terminal 1 from the GTI will use the pedestrian crossings at ground level, and cross the car park rather than using the Skylink. Customers heading to the station from the terminals similarly use the skylink. Using either the lifts or the escalators to descent to the interchange level can lead to confusion, as customers need to double back on themselves to use the Ticket Vending Machines or access the booking office.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0.

Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Signage has been added to encourage customers to use this route to ease the pedestrian flow around the booking office area. Café barriers have been added to contain customers whilst waiting for the next available booking office window. This helps to maintain a clear route for those with mobile tickets to head straight

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG).

All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Analysis: Station Usage Station Footfall 2016/17 Full Price Tickets 1,260,036 Advanced Fare Ticket Holders 2,634,198 Season Ticket Holders 347,058 Total 4,241,292 2015/16 Total 3,632,308 2016/17 Interchanges 15,283

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing.

Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Analysis: Customer Feedback NRPS Results The National Rail Passenger Survey is carried out by Transport Focus twice per year, and uses a standardised set of questions to score each train operators services. The results below are for TransPennine Express as a whole, and incorporate scores for those stations where our services call, as well as the stations which we manage. The scores from Spring 2015 to Spring 2016 incorporate scores from the services on the North-West route, including trains between Manchester Airport and Blackpool North, Barrow in Furness and Windermere. In April 2016, these services were remapped to Northern as part of the refranchising process.

Scores have not been altered to reflect this. Scores from Autumn 2016 and Spring 2017 do not incorporate these North-West route services. Specific indicators have been extracted from the NRPS results which show the customer view of access to the station. This allows us to evaluate our ability to offer integrated journeys against other train operators in our sector, and across the industry as a whole.

Overall Journey Satisfaction Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 Spring 2017 TransPennine Express 85% 83% 87% 84% 86% Long Distance 88% 87% 88% 86% 89% Variance -3% -4% -1% -2% -3% Industry 80% 83% 80% 81% 83% Variance 5% 0% 7% 3% 3% Overall Train Satisfaction Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 Spring 2017 TransPennine Express 83% 82% 82% 84% 86% Long Distance 86% 85% 85% 86% 87% Variance -3% -3% -3% -2% -1% Industry 78% 81% 77% 80% 79% Variance 5% 1% 5% 4% 7% Overall Station Satisfaction Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 Spring 2017 TransPennine Express 86% 87% 86% 86% 88% Long Distance 84% 86% 87% 86% 88% Variance 2% 1% -1% 0% 0% Industry 79% 81% 79% 81% 81% Variance 7% 6% 7% 5% 7%

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Connections with other forms of public transport Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 Spring 2017 TransPennine Express 78% 78% 71% 78% 79% Long Distance 79% 78% 78% 80% 81% Variance -1% 0% -7% -2% -2% Industry 74% 76% 75% 76% 79% Variance 4% 2% -4% 2% 0% Facilities for car parking Spring 2015 Autumn 2015 Spring 2016 Autumn 2016 Spring 2017 TransPennine Express 50% 49% 46% 51% 48% Long Distance 59% 58% 57% 61% 62% Variance -9% -9% -11% -10% -14% Industry 49% 50% 48% 50% 50% Variance 1% -1% -2% 1% -2% TransPennine Express is operating close to the long-distance scores against most indicators, and outperforms the industry in many.

There are a number of indicators however where TransPennine Express is not currently meeting customers’ expectations, notably ‘Facilities for car parking’, which scores significantly lower than other long-distance operators, with a score of just 48% against an average of 62%.

This indicator incorporates a number of factors, and is built through responses to a set of questions relating to car park quality, costs and capacity. It is the latter of these which we believe is driving dissatisfaction as we are aware that our car parks have limited capacity, and are often full following the morning peak, meaning that there are limited car parking facilities for leisure travellers arriving at the station later in the day.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0.

Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Shadow NRPS Results The Shadow NRPS is a survey undertaken by TransPennine Express to mirror the Transport Focus survey, and allows us to chart our performance on a more regular basis, and segregate the data in a number of different way. The shadow survey also has a small number of additional indicators above the NRPS survey. Data can be viewed by station, at a quarterly frequency, with data shown from 2016/17 through to Quarter 2 of 2017/18. Q1 2016 Q2 2016 Q3 2016 Q4 2016 Q1 2017 Q2 2017 Overall Station Satisfaction 100% 100% 71% 71% 90% 100% Connections with other forms of public transport 50% 0% 9% 44% 24% 34% Facilities for car parking 100% 100% 59% 56% 60% 44% The car park being safe and secure 100% 50% 0% 57% 64% 81% Due to the small sample sizes involved, the scores can appear volatile, and do not always provide the greatest insight into customer sentiments, however it can be seen that ‘facilities for car parking’ and ‘connections with other forms of public transport’ have continued to score lower.

Where scores are recording at 0%, this is due to changes within the surveying process where questions were removed from the survey and then reinstated. Shadow NRPS Question Breakdown Within the Shadow NRPS results, we have the ability to carry out analysis by question, with the responses categorised by station. These results are taken from Quarter 3 and Quarter 4 of 2017/18 feedback. The responses to specific questions have been extracted from the survey results where they provide insight into customer behaviours for accessing the station.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express.

Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

For Manchester Airport, unsurprisingly, data shows that most customers (41%) arriving at the station do so by foot, with a further 27% listing ‘other’ which is likely referencing the Skylink.

All other figures are very small, in single figure percentages, with the exception of being dropped off by car, which shows 12%. This shows that there is an evident need for the drop off/ pick up point outside the GTI. Due to the small sample sizes used to assess the facilities for car parking and cycle parking, these are not believed to necessarily be representative of the collective views of customers using the station. It is clear from this data that the pedestrian links to and from the GTI are crucial, and that this is where the most energy should be focused, but with recognition that the ability to be dropped off and picked up by car, and access taxi services, is also key at this location.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Evaluation: Summary of Findings Manchester Airport Railway Station is in a somewhat unique position, in that most users of the station are linking directly from the trains to the airport terminals or hotels within the airport boundary, meaning that the need for various onward journey options, or modes for accessing the station is vastly reduced, as a high proportion make use of the skylink.

With the upcoming developments, there is an expected increase in commuting travel to/from the airport and the surrounding commercial and industrial sites, however MAG believe that this needs to be supported by sustainable transport methods, and will not be looking to provide significant uplifts in car parking. This presents a significant opportunity for rail, recognising the uplift which has already been seen since Amazon opened a warehouse close to the airport. Consideration should be given not only to development of services and facilities to accommodate this change in ridership, but also to fares, and the potential to extend the airport staff railcard which is already in place.

MAG is looking at ways to encourage their staff to move to rail, tram and bus as a method for travelling to/from, and are keen to publicise links across the UK for customers accessing the airport. They also have major plans in development for the Ground Transport Interchange which will see new retail units and a change to the pedestrian flow in anticipation of an uplift in use, which TransPennine Express are supportive of. As these developments are set to take place over a long period, with a gradual shift expected, it is important to recognise some opportunities which exist with shorter timescales.

The introduction of the Metrolink to the station has been a welcome addition, and has further developed the station as an interchange, with a flow being established from Wythenshawe to pick up the train from Manchester Airport. However, the addition of the gateline has made this interchange more difficult. This could be solved through some collaborative working with Metrolink and TfGM around ticketing and ticket retailing. This will form an action of this plan.

Similarly, the flow from the Ground Transport Interchange to the skylink and terminals whilst established, it not intuitive. TransPennine Express has looked at signage options around this area, however more can still be done to improve this passenger flow. The area would also benefit from a level of de-cluttering to remove redundant signage and obstacles. An issue which TransPennine Express are aware of, but which hasn’t been highlighted through the station travel plan is time taken to purchase a ticket at the Airport. When long-haul flights arrive, queues for rail tickets can become extended, even for those seeking to collect pre-booked tickets.

Options have been explored, and new queue barriers have been installed, however more can still be done.

It is fair to say that Manchester Airport Station has very good onward links due to its position between the terminals, and it’s clustering with the tram and bus services, however the layout is starting to create issues as the footfall increases. It is important to capitalise on planned investment and establish the station for the long term, with clear pedestrian flows which will improve the customer experience.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018.

Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Evaluation: Stakeholder Comments Feedback was requested from the following stakeholders: • Manchester Airport Group • Transport for Greater Manchester • Sustrans • Rail Delivery Group • TransPennine Express Group Station Manager – Hub Comments provided by the stakeholders have been incorporated into the Station Travel plan where possible, and are displayed below.

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG).

All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Planning: Live Franchise Commitments Committed Obligation Due Date Supporting partnerships with other transport providers Consistent with the Franchisee’s proposal, in order to increase passenger numbers on the Passengers Services and promote the use of public transport more generally, the Franchisee shall support: (a) partnerships with other transport providers and industry representatives including Passenger Transport Executives relevant to the Franchise, metro and tram operators, other Train Operators, bus operators and cycling organisations; and (b) the implementation and promotion of local ticket schemes allowing the use of multi-modal transport within specified geographic areas Throughout Franchise Term Manchester Airport Retail Development The Franchisee will, as part of the Manchester Airport Redevelopment Scheme, improve retail space at Manchester Airport Station including by the provision of a new ticket office.

In line with MAG development Secure Stations Accreditation The Franchisee shall maintain for so long as it is the Facility Owner of such station the “Secure Stations Accreditation” Ongoing Airport Advance Fares Promote and offer for sale Airport Advance Fares to and from Manchester Airport Ongoing Route Study The Franchisee shall carry out a route strategy study. The relevant route in relation to which the strategy study shall be carried out shall be agreed with the Secretary of State after consultation with Network Rail but are expected to be connectivity to Manchester Airport and other regional airports September 2018 Recently Completed Franchise Commitments Committed Obligation Ticket Gating and Gateline Computers Consistent with the Franchisee’s proposal, the Franchisee shall, by no later than 30 April 2018, having undertaken and completed consultation with other relevant Train Operators regarding the installation of ticket gates at the applicable stations, install and commission the operation at each of the stations located at Dewsbury, Manchester Piccadilly (platforms 1 to 3 only), and Manchester Airport new ticket gates.

Help Points The Franchisee shall procure the replacement of every ‘Ascom Interactive’ Help Point at each Station with a new Help Point, and procure the installation of additional Help Points (of the same type and functionality as the replacement Help Points to be installed at each of Dewsbury, Grimsby, Manchester Airport and Stalybridge Stations, so as to provide a Help Point for use by customers on every platform. Station Waiting Room Improvements The franchisee shall refurbish the waiting rooms at the Station located at Manchester Airport. Such refurbishment shall include, transformation of the main waiting area with soft seating and cushions and the creation of designated spaces for business travellers to work with plug sockets available for all customers to charge their smart devices, such as phones and laptops;

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Manchester Airport. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Rail Delivery Group (RDG). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Planning: Objectives, Targets & Actions Objectives 1. Encourage travel to/from our stations by sustainable methods.

2. Increase awareness of the facilities which are available at our stations and in the surrounding area to support travel by sustainable modes 3. Make improvements to the facilities at our stations to support travel by sustainable modes to provide a consistent standard across all TransPennine Express stations, adopting industry best practice where possible. 4. Implement innovative solutions to enhance the experience of travelling to/from our stations by sustainable methods.

5. Regularly monitor and evaluate travel patterns to/from our stations to gain an accurate representation of modal share, and use these results to set appropriate targets and monitor the effectiveness of the work being undertaken to encourage travel by sustainable methods. Targets 1. Year-on-Year percentage increase for modal share by sustainable methods Actions In addition to the Franchise Commitments highlighted in this document, TransPennine Express has over 400 other commitments which will be delivered within the 7-year franchise period, each of which is designed to revolutionise the train service and improve the customer experience for rail users across the North.

A number of these commitments have already been delivered and are already having a positive effect. Full details of all of the franchise commitments can be found on the Department for Transport website.

Minor Works schemes are also being developed on an annual basis which seek to improve the accessibility of our stations through the delivery of small schemes e.g. installing handrails and height adjustable booking office counters. The specific works for this station are not referenced in this document. Additionally, specific actions have been identified to supplement these commitments and minor works, and ensure that TransPennine Express is working to offer sustainable transport options for travel to and from its stations. Each action has been written to be SMART • Specific • Measurable • Attainable • Realistic • Time-bound

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express. Station Travel Plan. Brough. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Action Plan Theme Description Impact Funding Source Deadline Risk Priority Ticketing Work with TfGM/Metrolink to provide a means for ticket purchasing for users transferring from Metrolink to rail (or vice versa) Low None Agreed Summer 2018 Low Risk High Ticketing Work with MAG to explore ticketing options to support commuters accessing new Airport City developments to ensure high uptake of sustainable transport methods from the start High None Agreed Aligned to Airport City development Low Risk Medium Onward Travel Work with MAG to ensure that suitable solutions are developed to provide sustainable links from the railway station to the new Airport City development and other areas of the airport site.

High None Agreed Aligned to Airport City development Low Risk Medium GTI Redevelopment Work with MAG to ensure that the redevelopment of the GTI considers the long-term needs of the railway operations, and eases customer flow from the station to the Skylink High Agreed Aligned to GTI redevelopment Low Risk Medium Passenger Flow Support MAG in their work with other operators in the GTI to de-clutter the area and provide short term improvements to the passenger flow ahead of the redevelopment of the GTI. Medium None Agreed Summer 2018 Low Risk High

Station Travel Plan Manchester Airport _ _ _ _ TransPennine Express.

Station Travel Plan. Brough. Version 1.0. Published 31/03/2018. Author: Charlie French, Transport Integration Manager TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.

Appendix 1: Station Map