Strategic Planning Powered by Digital Six Sigma

Strategic Planning Powered by Digital Six Sigma
Strategic Planning
            Powered by
         Digital Six Sigma


   Place your image on
                                                                                                                Laura A. Lozano
   top of this gray box.
       If no graphic is                                                                                        Master Black Belt
applicable, delete gray box                                                                                    Director of Quality
       and notch-out
                                                                                                              North America Group
  behind gray box, from
      the Title Master                                                                                           N&E, Motorola




                   MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                   product or service names are the property of their respective owners.
                                                                                 owners. © Motorola, Inc. 2002.
Strategic Planning Powered by Digital Six Sigma
Objectives of Today’s Session

ƒ   Review Strategic planning as part of an element of the
    MBNQA with Performance Excellence Framework
ƒ   Understand Motorola’s Best Practices to winning MBNQA
ƒ   Performance Excellence – Digital Six Sigma
ƒ   Performance Excellence Strategic Planning through Digital
    Six Sigma
ƒ   IAFC Example of a Performance Excellence Scorecard



Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Strategic Planning Powered by Digital Six Sigma
Elements of Malcolm Baldrige
             National Quality Award (MBNQA)




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Strategic Planning Powered by Digital Six Sigma
What is the Malcolm Baldrige
          National Quality Award?
ƒ     Program to promote Total Quality
      Management in American products and
      services initiated in 1987.
ƒ     Recognizes small and large manufacturing,
      service, educational, and health care
      organizations that demonstrate exemplary
      performance in products/services.
ƒ     Provides a consistent set of standards and a
      comprehensive set of criteria to evaluate
      award applicants.
                                                                                                                                       Malcolm Baldrige
                                                                                                                                  National Quality Award
    Networks & Enterprise Business

                                     MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                     product or service names are the property of their respective owners.
                                                                                                   owners. © Motorola, Inc. 2002.
Strategic Planning Powered by Digital Six Sigma
What is Performance Excellence (PE)?

ƒ   Motorola's business framework founded on a high-performance
    business system that is supported by “Customer-driven Quality” &
    “Continuous Improvement” core values.

ƒ   Employs the globally accepted and proven methods used with
    MBNQA in U.S., the European Quality Foundation in Europe and the
    National Quality Award in Asia.

ƒ   PE is not about quality or TQM anymore. It looks at how to balance
    all aspects of businesses.

ƒ   PE is the strategic framework that we use to conduct and measure
    ourselves.

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Strategic Planning Powered by Digital Six Sigma
The Seven Baldrige Criteria
Leadership      Strategic          Customer                            Information                            Human                   Process         Business
                Planning            & Market                            & Analysis                           Resource                 Manage-          Results
                                     Focus                                                                    Focus                    ment
Guiding the      Direction         Requirements                        Data support of                         Developing             Production &   Performance in
organization                      and expectations                      key process                            workforce                delivery        customer-
                                                                                                                                                        customer-
                    and             of customers                                                                potential              processes,        focused,
     &                                                                   Performance
                  action                                                 management                          Alignment of               business      financial and
 Corporate                                                                                                                           processes and   market, human
 citizenship
                  steps                                                    system                             objectives
                                                                                                                                         support     resources and
                                                                                                                                       processes     organizational
                                                                                                                                                      effectiveness
                                                                                                                                                       results and
                                                                                                                                                      performance
                                                                                                                                                        relative to
                                                                                                                                                       competition

   120               85                    85                                     90                                  85                 85              450
  Points           Points               Points                                 Points                              Points               Points          Points



                                                         1000 Points
 Networks & Enterprise Business

                                    MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                    product or service names are the property of their respective owners.
                                                                                                  owners. © Motorola, Inc. 2002.
Strategic Planning Powered by Digital Six Sigma
Link into a High Performance
      Business System
                                      Customer and Market Focused
                                        Strategy and Action Plans

                                 2. Strategic                                                         5. Human
                                  Planning                                                            Resources

                                                                                                                                   7. Business
              1. Leadership
                                                                                                                                     Results

                                 3. Customer/                                                       6. Process
                                 Market Focus                                                      Management


                                             4. Information and Analysis

Networks & Enterprise Business

                                  MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                  product or service names are the property of their respective owners.
                                                                                                owners. © Motorola, Inc. 2002.
Best Practices – 1. Leadership




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What We Stand For…
 Our Motorola Values
 Constant Respect for People
 Uncompromising Integrity in Everything We Do

 Our Vision
      Be the trusted integrator and leading provider of innovative
      communication and information solutions for the public sector and
      business critical enterprise customers.

 Our Mission
      Enable our customers to achieve their mission and improve their
      operational performance with integrated information and
      communication solutions.
Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Aspects of Leadership

              „ Assess stakeholders needs
              „ Set and deploy values, directions,
                   resources, and expectations
              „ Communicate and reinforce




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Best Practices –
                                 2. Strategic Planning




Networks & Enterprise Business

                                  MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                  product or service names are the property of their respective owners.
                                                                                                owners. © Motorola, Inc. 2002.
Performance Excellence Scorecard

          The 2006 Performance Excellence Scorecard                                                                                           GEMS
           STRATEGIC DIRECTION                                               PERFORMANCE MEASUREMENT


          Vision
                                  Current-                                       Business                                         Business
                                    Year                                         Processes                                         Results
     Strategic                   Initiatives
     Objectives


GEMS          NAG    EMEA APAC         MIL            ISD         ACES GRRO GTDG SCOG FINANCE                                       HR   IT   LAW

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Align the Entire Organization
   A
   L               Vision / Mission                                      „ N&E strategy creates our
   I                                                                              Performance Excellence
   G                   Strategy
   N
                      Scorecard
                                                                                  Scorecard initiatives
   O                  Initiatives
   B                                                                     „ Scorecards are cascaded
   J                 Scorecard
   E                Performance                                                   throughout the organization
   C               Measurements
   T               Communication                                         „ Organizational and individual
   I
   V                 Performance                                                  goals are aligned through
   E                 Management
   S                                                                              Performance Management
   /                Performance
   G                  Review
                                                                         „ Reward and recognition is
   O
   A                 Reward and                                                 directly linked to Scorecard
   L                 Recognition
   S                                                                            results

Networks & Enterprise Business

                                    MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                    product or service names are the property of their respective owners.
                                                                                                  owners. © Motorola, Inc. 2002.
Strategy Links to Scorecard
                                                 STAKEHOLDER NEEDS
             Shareholders, Customers, Suppliers/Partners, Employees, Communities
                                                                                                                          Human & Other
   Customer              Market                  Competitive                       Supplier/Partner                                       Risk & Other
                                                                                                                            Resource
   Analysis             Analysis                  Analysis                            Analysis                                              Analysis
                                                                                                                            Analysis


                                      GEMS & GROUP SCORECARDS
        COLUMN 1                                                    COLUMN 2                                                        COLUMNS 3 & 4


         Strategic                                                 Current Year                                                      Performance
         Objectives                                                 Initiatives                                                      Measurement




          Strategic
         Challenges
                                                                                    Individual                                        Compensation &
    Customer Delight                                                                 Personal                                            Rewards
  Operational Excellence                                                           Commitment
  Technology Supremacy
Networks & Enterprise Business

                                   MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                   product or service names are the property of their respective owners.
                                                                                                 owners. © Motorola, Inc. 2002.
Best Practices –
                    3. Customer & Market Focus




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Who We Serve …
We have the experience and commitment to tailor solutions to
challenging customer environments in diverse industries



       Public Safety
       Government                                                                                                           Healthcare
             Military                                                                                                       Education
               Utility                                                                                                      Transportation
       Construction                                                                                                         Petroleum
      Manufacturing                                                                                                         Chemical Industry




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What Customer Delight Provides
                  ƒ Win-win situations
                         ƒ Solutions that satisfy customer needs
                         ƒ Right technology investments

                  ƒ Inner circle relationships
                         ƒ We share sensitive development detail
                         ƒ Customer shares domain expertise

                  ƒ Mutually beneficial “partnership”
                  ƒ Intimacy is a competitive advantage
                  ƒ Insight to investment decisions
Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Best Practices –
                    4. Information and Analysis




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Information Flows Logically

                                     Customer                                                                          Motorola
                                                                    Stakeholders
                                    Satisfaction                                                                        Online




                                                                                                                                                           Management
      Measurement




                                                                                                                                                           Information
      and Analysis




                                   Business                                                                                     Enterprise
                                   Results                            Motorola                                                  Standards


                          Performance                                                                                                     Common
                           Measures                                  Business                                                            OneIT Policy


                     Operational                                                                                                               Computing
                     Indicators                           Dept. or Team                                                                         Support


         Performance
         Management                                              Individual                                                                        Help Desk




Networks & Enterprise Business

                                        MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                        product or service names are the property of their respective owners.
                                                                                                      owners. © Motorola, Inc. 2002.
Leading for Digital Six Sigma

  Digital Six Sigma (DSS) is
  ƒ A systematic methodology focused on achieving
       significant results
  ƒ Motorola’s foundation to solving key business
       problems and to improving our business
  ƒ “Digitization” for permanent solution.




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Black Belt and Greenbelt

                                             Core skills +                                                     Green Belt +
                                              2 Electives                                                       5 Electives
                                              1 DMAIC                                                           1 DMAIC
                                               4 Demos                                                          13 Demos


    Candidates
        +
    “Sponsor”
        +
    “Mentor”
        +                                                                           Green                                         Black
     Project                                                                         Belt                                         Belt
Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Best Practices –
                     5. Human Resource Focus




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Performance Management Process




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Leadership Supply Process

                                                                  LEVERAGED                                                                 TALENT                                                                       Leadership                                 FORMAL
                                  CALIBRATION                                                                                                                                 TALENT MOVES                                                                                                   REWARDS
                                                                   POSITIONS                                                              MGT. MEETINGS                                                                 ASSESSMENT                                DEVELOPMENT

                                                  Most      Functional Group

                                                               Position   Currently Filled By:
                                                                                                 Business Group

                                                                                                    Position   Currently Filled By:                                               E13+                             4
Behavior (4e’s + Always 1)




                                                                                           L
                                                                                           i

                                                Effective                                  f
                                                                                           e
                                                                                           L                                                                                 Talent / Position
                                                                                           i
                                                                                           f                                                                                                                       3
                                                  20%                                      e
                                                                                           L
                                                                                           i
                                                                                                                                                                                                                                                                                           Differential
                                                                                           f
                                                                                           e
                                                                                           L

                                 Solidly Effective                                         i                                                                                                                       2
                                                                                           f
                                                                                           e
                                                                                           L
                                                                                           i
                                                                                                                                                                                                                                                                                            Rewards
                                          70%
                                                                                           f




                                                                                                                                                                                                                                                                 Kellogg
                                                                                           e

                              Least                                                                                                                                                                                1

                             Effective
                               10%                                                                                                                                                                                 0                                             Northwestern University
                                                                                                                                                                                                                   envision energize   edge   execute   ethics
                                   Results (PE=R/PC)


                                                             Identify Most                                                               Aggressively                             Ensure Best                           Data-based                               Develop Business          Differentially
                              Identifying the                  Impactful                                                                                                                                                                                         Acumen & Drive
                                                                                                                                        Managing Talent                           Talent                               Evaluation &                                                         Reward for
                                Top Talent                  Positions to the                                                                                                                                           Development                               New Leadership
                                                                                                                                          & Positions                            for Top Jobs                                                                                              Performance
                                                                Business                                                                                                                                                                                              Model




                                         Networks & Enterprise Business

                                                                                                                                      MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                                                                                                                      product or service names are the property of their respective owners.
                                                                                                                                                                                                    owners. © Motorola, Inc. 2002.
Best Practices –
                         6. Process Management




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Horizontal Alignment Across
      the Entire Business
          „ Strategic Planning (STRAP)
          „ Customer Acquisition (CAP)
          „ System and Product Development (SPD)
          „ Leadership Supply (LSP)
          „ Order to Cash (O2$)




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
System and Product Development
      or “M-Gates”
             Market               Business                                                                                                 Launch
                                                           Portfolio                          Project
           Intelligence            Case                                                                                   Implementation     and
                                                            Planning                          Definition
              and                Development                                                                                   M6-
                                                                                                                               M6-M3       Closeout
                                                            M12-
                                                            M12-M11                            M10-
                                                                                               M10-M7                                       M2-
                                                                                                                                            M2-M0
           Analysis               M15-
                                  M15-M13


                                                                     Customers

                                                      Technology / Innovation

                                                        Program Management

                                                                    Engineering
                                                                      Marketing

                                    Supply Chain – Manufacturing / Vendors

                                                       Business Management

                                                    Training / Documentation

                                       Regulatory – Safety / Environmental

                                         Regulatory – Standards / Spectrum
Networks & Enterprise Business

                                     MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                     product or service names are the property of their respective owners.
                                                                                                   owners. © Motorola, Inc. 2002.
Summary:
                                        Why We Won –

                                                    7. Results




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Our Value Proposition:

 „ Customer Delight


 „ Operational Excellence


 „ Technology Supremacy




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Customer Delight

     ƒ Ability to build a strong relationship with
          Customers, at all levels
     ƒ Anticipating Customer needs before they do

     ƒ Being a “trusted partner”

     ƒ Commitment to support customers throughout
          their entire life cycle
     ƒ Customer Close Loop Process

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Operational Excellence

 ƒ        Process driven culture
 ƒ        Continuous improvement of processes through
          quality renewal
 ƒ        Constantly compare performance at all levels
          to competitors
 ƒ        Benchmark best-in-class companies


Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Technology Supremacy

      ƒ Ability to create new technology that leads in
           the formation of new businesses
      ƒ Partnerships with advanced research teams,
           Motorola Labs and universities
      ƒ Mergers, acquisitions and joint-ventures to
           embrace existing industry technology



Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Performance Excellence Scorecard

         The 2006 Performance Excellence Scorecard                                                                                            GEMS
          STRATEGIC DIRECTION                                               PERFORMANCE MEASUREMENT


         Vision
                                  Current-                                      Business                                          Business
                                    Year                                        Processes                                          Results
    Strategic                    Initiatives
    Objectives



GEMS         NAG    EMEA APAC        MIL            ISD          ACES GRRO GTDG SCOG FINANCE                                        HR   IT   LAW

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Combining Everything
                                 Customer & Market Requirements
                                                                                                              Ensure highest level of ethics,
        A               Vision / Mission                                                                       integrity & code of conduct
        L                                                                                          Attract, Retain, & Enable the Employees
                            Strategy
        I
        G
                           Scorecard
        N                  Initiatives
                                                                                                                                     Design,
                                                                                                                                     Develop
                                                                                                                                   Technology
        O                  Scorecard
                                                                                                                                    Solutions
        B                 Performance
        J                Measurements
        E
        C               Communication
        T                                                                                                                      Portfolio
                           Personal                                                                                          & Resource
        I                 Commitment
        V                                                                                                                    Governance
        E                 Performance                                                     Supply                                                Go to
        S                   Review                                                        Chain                                                 Market
        /
        G                 Reward and
                                                                                                                 Protect human, tangible &
        O                 Recognition
                                                                                                                      intangible assets
        A
        L
        S                          INTEGRATE
                                   INTEGRATE PROCESSES
                                             PROCESSES &
                                                       & BUSINESSES
                                                         BUSINESSES
Networks & Enterprise Business

                                  MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                  product or service names are the property of their respective owners.
                                                                                                owners. © Motorola, Inc. 2002.
Why we will continue to win . . .

                  “A Leader’s Guide for Achieving
                   Rapid Business Improvement”




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Leaders Challenge

   „ Today’s leaders face a new reality.
          ƒ Must deliver short term results while building a long term
            sustainable business model.
          ƒ Fierce new competitors, demanding customers, tight talent
            supplies, fluctuating markets and impatient investors add
            to the challenge.
          ƒ Past management approaches are no longer effective in
            this environment.
          ƒ Past Quality Initiatives have not been successful in this
            environment (e.g., TQM).

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Typical Improvement Programs Fail


Fact:
More than 70% of
all improvement
initiatives FAIL to
achieve desired
results



Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What’s Missing?




    „ Why Aren’t Companies Able To Sustain Their
                                       Improvement Efforts?

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Implementing And Utilizing Six Sigma Methodologies Can
 Improve Business Execution And Sustain Results Through:

         1. Focusing the Organization on the Vital Few
         2. Aligning Front Line Activities with the Vital Few
         3. Leveraging Digitization & Six Sigma to Achieve Rapid
            & Sustainable Improvements on the Vital Few


Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What is Six Sigma?
Business
Impact


                                                                                                         Catalyst to
                                                                                                        Drive Change

                                         Methodology

                       Metric

                   Literal                                                                                                         Philosophical
                  Definition                                                                                                        Definition

 Networks & Enterprise Business

                                  MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                  product or service names are the property of their respective owners.
                                                                                                owners. © Motorola, Inc. 2002.
Six Sigma as a Metric
What is a Defect?

Anything that does not
Meet the Customers
Expectations!




    Networks & Enterprise Business

                                     MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                     product or service names are the property of their respective owners.
                                                                                                   owners. © Motorola, Inc. 2002.
Six Sigma as a Metric




                                                 6 Std                                             6 Std
                                               Deviations                                        Deviations



Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What Six Sigma Looks Like . . .
    3 Sigma Quality equals                                                                        6 Sigma Quality equals
 „         At least 54,000 wrong                                                                „                One wrong drug
           drug prescriptions per                                                                                prescription in 25
           year.                                                                                                 years.

 „         27 minutes of dead air                                                               „                2 seconds of dead air
           time per TV channel                                                                                   time per TV channel
           each week.                                                                                            each week.


 „         5 short or long landings                                                             „                1 short or long landing
           at O’Hare airport each                                                                                at all U.S. airports in
           day.                                                                                                  ten years.

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What is Six Sigma?
Business
Impact


                                                                                                         Catalyst to
                                                                                                        Drive Change

                                         Methodology

                       Metric

                   Literal                                                                                                         Philosophical
                  Definition                                                                                                        Definition

 Networks & Enterprise Business

                                  MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                  product or service names are the property of their respective owners.
                                                                                                owners. © Motorola, Inc. 2002.
Six Sigma Methodology Is . . .
   „     An overall methodology that drives business
         improvement and sustains it.

   „     A proven tool set for driving and achieving
         transformational change within an organization.

   „     A Continuous Improvement Process that focuses an
         organization on

          9    Customer requirements,
          9    Process alignment,
          9    Analytical rigor,
          9    Timely execution.

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Process
Performance
                Improvement Effect
                               DMADD/
Improvement                                                                                                                                       DMADV
                                                                                                                nt
100%
                                                                                                 us Im p roveme
                                                                                            inuo
                                                                                    Discont




50%
                                                                                                                                                                      DMAIC

                                                                                                                               e me nt
                                                                                                                            rov
                                                                                                     us imp
                                                                                                    o
                                                                                                tinu
                                                                                       Con
20%
                                                                                                                                                             Low Hanging Fruit


                                                                                    Traditional Management
                                                                                                                                                                          Ford 8D
 0%                                                                                                                                                   (Status Quo)

                                                                        Crisis                                        Crisis
-10%
                3
   Networks & Enterprise Business                                 6                                                 9                                   12       months
       Ray Stata, Sloan Management Review, 1989.and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                        MOTOROLA
                                                       product or service names are the property of their respective owners.
                                                                                                                     owners. © Motorola, Inc. 2002.
Digital Six Sigma Methodologies
            DMAIC
      Variation & Defect                             Use to improve existing processes
          Reduction

          DMADDD                                    Use to drive quantum efficiency in
      Process Efficiency
                                                    existing operations
          & Speed

            DMADV                                   Use for developing new processes;
         New Product &
                                                    or radical change in process
            Process

              DFSS                                  Use to control end to end
           For Product                              Product Management
           Development
Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
The DMAIC Process Improvement
       Methodology

   „    The DMAIC Six Sigma process improvement
        methodology is used in many companies, government
        agencies and service organizations to achieve Six
        Sigma results.

   „    The DMAIC steps (Define, Measure, Analyze, Improve
        and Control) provide a disciplined approach to
        improving existing processes and products through the
        effective integration of project management, problem
        solving and statistical tools.

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
DMAIC and the Process Improvement
          Roadmap

    1.0                        2.0                                      3.0                                               4.0            5.0
    Define                    Measure                               Analyze                                           Improve            Control
 Opportunities              Performance                            Opportunity                                      Performance        Performance



  What is                                                                                                        What                  How do we
important/               How are                                  What is
                         we doing?                                wrong?                                        needs to               guarantee
 or what is                                                                                                     be done?              performance?
the defect?

                   Use to improve existing processes
    Networks & Enterprise Business

                                     MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                     product or service names are the property of their respective owners.
                                                                                                   owners. © Motorola, Inc. 2002.
What is Six Sigma?
Business
Impact


                                                                                                         Catalyst to
                                                                                                        Drive Change

                                         Methodology

                       Metric

                   Literal                                                                                                         Philosophical
                  Definition                                                                                                        Definition

 Networks & Enterprise Business

                                  MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                  product or service names are the property of their respective owners.
                                                                                                owners. © Motorola, Inc. 2002.
Six Sigma as a Catalyst to Drive Change

Ingredient 1:                                                                             Ingredient 2:

Forces Intense Focus &                                                                              Connects our “Best &
Dedication To Fixing The                                                                              Brightest” to our
      “Vital Few”                                                                                    “Worst & Ugliest”

                                                                                                      Great Individual Contributors
   •The CEO / Presidents Drive it
   •Highly Visible Metrics                                                                                                        Black Belt Role
   •Intense Governance Model
   •Transparency via Digital Cockpits
                                                                                                               Great Change Agents




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
What is Different ?

                                                                                                            Status Quo

Tools to Drive Objectivity & Data                                 Vs.                         Subjectivity, Conjecture & The
Driven Decisions                                                                              Loudest Voice

 Step By Step Process                                                                          Shoot from the Hip, Figure it Out
                                                              Vs.
 Improvement “Recipes”                                                                         As We Go, High Variation in
                                                                                               Results

 Variance Based Metrics                                        Vs.                              No Metrics or Mean Based
                                                                                                Metrics

Dedicated, Proactive Process                                    Vs.                              Part Time Quick
Improvement Resources                                                                            Reactionaries

  A Leadership Tool:
   -Common Language                                                                             Multiple, Disjointed Initiatives
                                                                Vs.                             &“Hobby” Projects
   -Mobilization Platform
   -Catalyst To Drive Change
   -High Pot Development Tool
Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Add The Experts
                 Master Black belts, Black belts,
                                                 & Green belts




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Digital Six Sigma
      Certification Mission

 ƒ Motorola DSS MBBs, BBs, and GBs are the driving change
   agents for instilling a new mindset, skill set, and discipline
   that will dramatically transform Motorola’s business
   performance.
 ƒ The capability to drive this transformation will be achieved
   through technical mastery of DSS methodology combined
   with critical leadership




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Belt Role and Expectations (Process)

Dedicated “Full Time” Black Belt                                                                 “Part Time” Green Belt
„    Strong analytical and project                                                       „ High potential talent
     management skills
                                                                                         „ Person can be already
„    Excellent INFLUENCE skills                                                                    “certified” or “nominated”
„    Completely devoted to project                                                       „         Used when needed on project
„    Person can be already “certified”                                                   „         Lead GB project with
     or “nominated”                                                                                expected benefit of $50K or
„    Active in BB role for 2 years                                                                 greater
„    Assigned to vital-X project                                                         „         Typically used for data
     impacting with expected benefit of                                                            collection/analysis when
     $250K cost savings                                                                            assisting a BB/MBB

        Covers DMAIC, DMADDD, or DMADV projects whose goal
                is to improve current product/processes
Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Master Black Belt’s Role
                                  1. Identify the key business issues
                                  2. Create the sense of urgency to fix them
                                  3. Build a portfolio of projects to attack the root
                                     causes
                                  4. Recruit and train full-time BBs
                                  5. Program manage projects and coach BBs &
                                     bosses
                                  6. Assure appropriate use of tools & verify benefits
                                  7. Leverage all of the above to move your business to
                                     the right

                               MBBs are the
              “Chief Improvement Officers” for their organization

Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Powering Performance Excellence
                 Strategic Panning with
                                    Digital Six Sigma




Networks & Enterprise Business

                                 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                 product or service names are the property of their respective owners.
                                                                                               owners. © Motorola, Inc. 2002.
Performance Excellence Through Digital Six Sigma
                                                                                    Creating & Balancing Value for Stakeholders
Who



                     Customers                                       Shareholders                                                                                                                                                                                  Suppliers                                                                                                                                                                                                             Employees                                                                                                                                         Communities
                                   Increase
                                   Revenue
What




         Big Ys             Growth                                                                                                                     Customer Loyalty                                                                                                                                                                                                                                                                                         Cash                                                                                                                                      Operating Earnings
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Reduce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Costs

         Doing the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Doing the Right
         Right Things                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Things Right
                                   Planning                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Execution

                                         Strategic Planning Process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Key Program /
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Big Y / Little y / Vital X Enterprise Schematic
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     DRAFT ONLY from Julia West’s perspective – 1/12/05                                                         D        M           A        D              V

              A         Vision
                        Vision                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Key 2005 Objective
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Big “Y”
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Enterprise
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Operating Earnings




              L                                                      Overall Strategic Planning Process                                                                                                                                                                                                                                                                                                                                                                                                                                              Little “y”                                                                                                                                                               Project Teams




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Metrics
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Sales Growth                                                         NPI Effectiveness
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Focus


              I        Strategy
              G        Strategy                                   Global Marketing & Sales Group (GMSG) incl. Regions,Sector Strategy,Corporate Strategy

                                                                    Customer & Market
                                                                         Analysis
                                                                                                                      Competitor
                                                                                                                       Analysis
                                                                                                                                                                     Macro/Environmental
                                                                                                                                                                        Risk Analysis
                                                                                                                                                                                                                           Planning Horizon
                                                                                                                                                                                                                          Short Term: 1 Year
                                                                                                                                                                                                                          Long Term: 3 Years
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Vital “X”s
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Opportunities
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     with Key
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Channel
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Partner
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Migration to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Solutions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Ranked &
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Funded
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Portfolio with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Product
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Launch
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Re-usable
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Software
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Accounts               Development               Business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    (Program / Project Name) Charter / Profile
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Deployment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Plans
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Timeliness
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     (M11-M3)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Platform




              N                                                                                                            Evaluate
                                                                                                                          Strategy of
                                                                                                                                                                                                                              Reviews
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Issue
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Statement
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Improve sales
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    funnel velocity for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    enterprise cross-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Improve/Build
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            relationships with
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            strategic value-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            chain partners
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 • Improve effectiveness
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   of Solution Selling
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Case
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       • Improve cycle time
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            of front-end
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            planning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           • Reduce cycles of
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   • Reduce cycle
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     time to bring
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     enterprise
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     solutions to target
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             cycle time to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Opportunity / ROI Statement
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           • Reduce cost and

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             develop software
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             platforms




                      Scorecards
                                                                              Reassess                                                                                                                                       CEO Office                                                                                                                                                                                                                                                                                                                             opportunities                                                                                    markets/customer
                                              Senior Management




                                                                                                                            Record                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           requirements




                      Scorecards
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     segments
                                                                              Strategy of                                                                                                                                    (4X / Year)                                                                                                                                                                                                                                                                                                                                                                                                     management

                                                                                Record                                                                                    Refine &                                                                                                                                                                                                                                                                                                                                                                   Projects     • VOC Digitization      • Channel Strategy     • Enterprise Selling      • VOC/KJ Project for    • Use of M-Gates?       • Visibility
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Capabilities              WAN Asset                                       Management
                                                                                                                                                                         Implement                                                                                                                                                                                                                                                                                                                                                                   (BB, GB or
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Other)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  •?                      •?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 • Pre Sale & Post Sale
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   • Ship Acceptance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Process for 3rd
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             System Concept
                                                                                                                                                                          Strategy                                            Sector Staff                                                                                                                                                                                                                                                                                                                                                                         Implementation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Solutions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Goal Statement for 2005             Party and non-
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Development
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Program / Project Scope


             O
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Process                 • Other?                  Enterprise            • Enterprise Software
                                                                                                                                                                                                                             (5-6 X / Year)                                                                                                                                                                                                                                                                                                                                                                                                                          products (e.g.          Platform Alignment
                                                                                 Communicate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         NetworkCar)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     1                                                                                                                                        Motorola Internal Use Only
                                                                                 & Implement                                        Link Long
                                                                                                                                   Range/Annual                                                                         Regions & Functional
                                                                                                                                                                                                                               Groups


              B
                                                                                                                                      Plans
                                                                                                                                                                                                                             (4X / Year)                                                                                                                                                                                                                                                                                                                                                                                         Program / Project Milestones for 2005                                     Team Structure


                        Digital                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Executive Sponsor: Joe Staff Member
How




              J          Digital                                        Technology
                                                                         Analysis
                                                                                                               Supplier/Partner
                                                                                                                  Analysis
                                                                                                                                                                          Other Functional
                                                                                                                                                                             Analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Reporting Frequency: Monthly, Work Day +4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Close of Business
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Milestone                                                  End__
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Champion: Joe Staff member’s staff member
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Measure Owner (Leader/PM):
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Measure Assistant:




              E         Cockpit
                        Cockpit
                                                                      Global Technology
                                                                  Development Group (GTDG)
                                                                                                          Supply Chain Operations
                                                                                                              Group (SCOG)


                                                                                                                              MOTOROLA CONFIDENTIAL PROPRIETARY
                                                                                                                                                                          Human Resources, IT
                                                                                                                                                                          Finance, Legal, OBE*
                                                                                                                                                                         •Office of Business Excellence



                                                                                                      MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                                                                                                                                                                                                             Enhancement to
                                                                                                                                                                                                                             our response


                                                                                                                                                                                                                                         Page 6
                                                                                                                                                                                                                                                                                                           Scorecards                                                                                                                                                                                                                                                                                                            xxxxxxxxxxxxx

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 xxxxxxxxxxxxx

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 xxxxxxxxxxxxx
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Q1-05

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Q2-05

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Q3-05

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Q4-05
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Team Members




                                                                                                        product or service names are the property of their respective owners. © Motorola, Inc. 2001.




              C                                                                                                                                                                                                                                        The 2002 Scorecard
                                                                                                                                                                                                                                                       February 21, 2002 - Version 3.0
                                                                                                                                                                                                                                                       Vision
                                                                                                                                                                                                                                                                                        STRATEGIC DIRECTION
                                                                                                                                                                                                                                                                                                                   Current-Year Initiatives
                                                                                                                                                                                                                                                                                                                                                                  Final
                                                                                                                                                                                                                                                                                                                                                                                                       PERFORMANCE MEASUREMENT
                                                                                                                                                                                                                                                                                                                                                                                          Business Processes                                                      Business Results
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          CGISS
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Version 2.0




              T     Communicate
                     Communicate
                                                                                                                                                                                                                                                       leading integrator
                                                                                                                                                                                                                                                                          The 2002 Scorecard
                                                                                                                                                                                                                                                       Build on CGISS’ global strength as a
                                                                                                                                                                                                                                                                             of private radio
                                                                                                                                                                                                                                                                      February
                                                                                                                                                                                                                                                       systems to become the trusted
                                                                                                                                                                                                                                                       integrator of complex communication STRATEGIC
                                                                                                                                                                                                                                                                                                               FINANCIAL
                                                                                                                                                                                                                                                                                             21, 2002 1)- Version                       3.0
                                                                                                                                                                                                                                                                                                                    Win 2x share versus our closest
                                                                                                                                                                                                                                                                                                                     competitorDIRECTION
                                                                                                                                                                                                                                                                                                                                       of the major digital
                                                                                                                                                                                                                                                                                                                                                                                      Final
                                                                                                                                                                                                                                                                                                                                                                                                         LEADERSHIP
                                                                                                                                                                                                                                                                                                                                                                                 • Leadership Supply: turn the Leadership
                                                                                                                                                                                                                                                                                                                                                                                   Supply process into a competitive
                                                                                                                                                                                                                                                                                                                                                                                   advantage H
                                                                                                                                                                                                                                                                                                                                                                                                                                    PERFORMANCE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        FINANCIAL
                                                                                                                                                                                                                                                                                                                                                                                                                                                    Shareholder Value Creation through:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      MEASUREMENT
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Achieve quarterly         and annual financial
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              CGISS



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Digital Cockpit Tracking
                                                                                                                                                                                                                                                                       Vision for public                             opportunitiesCurrent-Year
                                                                                                                                                                                                                                                                                                                                           worldwide A,B,C,E,F,H,IInitiatives                                    Business Processes
                                                                                                                                                                                                                                                       & information solutions                                                                                                                                                                         plans for the sector Business Results


              I                                                                                                                                                                                                                                             Strategic
                                                                                                                                                                                                                                                       FINANCIAL
                                                                                                                                                                                                                                                                       Buildcritical
                                                                                                                                                                                                                                                       sector & business       on CGISS’
                                                                                                                                                                                                                                                       customers leading integrator
                                                                                                                                                                                                                                                                              Objectives
                                                                                                                                                                                                                                                                       integrator
                                                                                                                                                                                                                                                                                              The 2002 Scorecard
                                                                                                                                                                                                                                                                                                global strength as a
                                                                                                                                                                                                                                                                                        enterprise
                                                                                                                                                                                                                                                                                          February
                                                                                                                                                                                                                                                                                      of complex communication
                                                                                                                                                                                                                                                                       & information Vision solutions for public
                                                                                                                                                                                                                                                                                                                21, 2002 FINANCIAL
                                                                                                                                                                                                                                                                                                  of private radio
                                                                                                                                                                                                                                                                       systems to become the trusted
                                                                                                                                                                                                                                                                                                               CUSTOMER
                                                                                                                                                                                                                                                                                                               2) Meet our
                                                                                                                                                                                                                                                                                                                                     -1)/ Version
                                                                                                                                                                                                                                                                                                                               STRATEGIC
                                                                                                                                                                                                                                                                                                                     commitments
                                                                                                                                                                                                                                                                                                                                          MARKET 3.0
                                                                                                                                                                                                                                                                                                                                          Win 2x share versus our•closest
                                                                                                                                                                                                                                                                                                                                   customer and program
                                                                                                                                                                                                                                                                                                                                           competitorDIRECTION
                                                                                                                                                                                                                                                                                                                                           A,B,C,F,H,I
                                                                                                                                                                                                                                                                                                                                                            of the major digital
                                                                                                                                                                                                                                                                                                                                           opportunitiesCurrent-Year
                                                                                                                                                                                                                                                                                                                                                                worldwide A,B,C,E,F,H,I
                                                                                                                                                                                                                                                                                                                                                                                                STRATEGIC PLANNING
                                                                                                                                                                                                                                                                                                                                                                                   Organizational

                                                                                                                                                                                                                                                                                                                                                                                         CUSTOMER
                                                                                                                                                                                                                                                                                                                                                                                                         Final
                                                                                                                                                                                                                                                                                                                                                                                               Initiatives
                                                                                                                                                                                                                                                                                                                                                                                                                              LEADERSHIP
                                                                                                                                                                                                                                                                                                                                                                                                            specific Supply: turn the Leadership• Profits
                                                                                                                                                                                                                                                                                                                                                                                                        • Leadership
                                                                                                                                                                                                                                                                                                                                                                                                          Supply process into a competitive
                                                                                                                                                                                                                                                                                                                                                                                                               & MARKET
                                                                                                                                                                                                                                                                                                                                                                                                          advantage        H      FOCUS
                                                                                                                                                                                                                                                                                                                                                                                                                                     Business Processes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                 • Sales A,1,2,3,4,5

                                                                                                                                                                                                                                                                                                                                                                                                                                                       PERFORMANCE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                       Shareholder
                                                                                                                                                                                                                                                                                                                                                                                                                                                                 • Free• Achieve
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         plans
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             FINANCIAL
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            A,1,2,3,4,5 Value Creation through:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          MEASUREMENT
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          cash flowquarterly
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         A,1,2,3,4,5 and annual financial

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  for the sector Business Results
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  CGISS



                                         Staff Off Sites
                                                                                                                                                                                                                                                                                                                                                                                                                                                                 • RONA


              V
                                                                                                                                                                                                                                                       A) Average 15%+ annual sales                                                                                                                                                                                          A,1,2,3,4,5
                                                                                                                                                                                                                                                                       sector & business   Buildgrowth,
                                                                                                                                                                                                                                                                                                    on CGISS’
                                                                                                                                                                                                                                                                                                  critical          global strength as a
                                                                                                                                                                                                                                                                                                            enterprise                                                           • Establish a global safety                and security
                                                                                                                                                                                                                                                                                                                                                           FINANCIAL                                                   STRATEGIC        PLANNING LEADERSHIP                                                        FINANCIAL
                                                                                                                                                                                                                                                            achieve / sustain 14%+leading
                                                                                                                                                                                                                                                                       customers
                                                                                                                                                                                                                                                                                             PBT and           BUSINESSES
                                                                                                                                                                                                                                                                                                       integrator     of private radio
                                                                                                                                                                                                                                                                                                                                     CUSTOMER1)/ Win            MARKET             solutions capability B,E,F,1,3,4,5                                             CUSTOMER •/ Sales    MARKET    A,1,2,3,4,5
                                                                                                                                                                                                                                                            30% RONA                                                                                                                               our•closest
                                                                                                                                                                                                                                                                                                                                                                                                          Organizational     • Leadership
                                                                                                                                                                                                                                                                                                                                                                                                                                 specific Supply: turn the Leadership
                                                                                                                                                                                                                                                                                           systems to become   3) Radio  the Systems
                                                                                                                                                                                                                                                                                                                                trusted
                                                                                                                                                                                                                                                                                                                                     2) Meet - Develop       and 2x
                                                                                                                                                                                                                                                                                                                                                   our customer           and
                                                                                                                                                                                                                                                                                                                                                                              share
                                                                                                                                                                                                                                                                                                                                                                                 • Win
                                                                                                                                                                                                                                                                                                                                                                                program
                                                                                                                                                                                                                                                                                                                                                                                       versus
                                                                                                                                                                                                                                                                                                                                                                                           a majority       share of TETRA system                                                   • ProfitsShareholder
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  A,1,2,3,4,5    Value Creation through:
                                                                                                                                                                                                                                                       B) Profitably grow our Strategic
                                                                                                                                                                                                                                                                                    International Objectives
                                                                                                                                                                                                                                                                                                       %
                                                                                                                                                                                                                                                                                           integrator of complex            communication
                                                                                                                                                                                                                                                                                                                     implement        profitable       growthcompetitor            of the major
                                                                                                                                                                                                                                                                                                                                                                                   awards               digital
                                                                                                                                                                                                                                                                                                                                                                                                 A,F,1,2,3
                                                                                                                                                                                                                                                                                                                                                                                                                               Supply   process     •into  a
                                                                                                                                                                                                                                                                                                                                                                                                                                                      Market competitive
                                                                                                                                                                                                                                                                                                                                                                                                                                                                 share   B,C,D,E,F,1,2,3,4
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Free• cash
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Achieve  flowquarterly
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               A,1,2,3,4,5 and annual financial
                                                                                                                                                                                                                                                                       FINANCIAL
                                                                                                                                                                                                                                                            of total sales   significantly     by ’04                                      commitments            A,B,C,F,H,I
                                                                                                                                                                                                                                                                                                                                                                 opportunities         worldwideand            CUSTOMER        advantage
                                                                                                                                                                                                                                                                                                                                                                                                                                   & MARKET   H     FOCUS
                                                                                                                                                                                                                                                                                           & information       solutions
                                                                                                                                                                                                                                                                                                                     strategiesfor public
                                                                                                                                                                                                                                                                                                                                     through expansion               of          • Strengthen            A,B,C,E,F,H,I
                                                                                                                                                                                                                                                                                                                                                                                                              execute on plans to                                                   • RONA     plans     for the sector
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   A,1,2,3,4,5
                                                                                                                                                                                                                                                       CUSTOMERA)/ MARKET   Average 15%+ annual sales growth,


              E
                                                                                                                                                                                                                                                                                           sector & businessour       critical    enterprise
                                                                                                                                                                                                                                                                                                                            portfolio     & capabilities –                         enhance competencies • Establish a     inglobal
                                                                                                                                                                                                                                                                                                                                                                                                                             sellingsafety
                                                                                                                                                                                                                                                                                                                                                                                                                                      ISD     and security
                                                                                                                                                                                                                                                                                                                                                                                                                                        STRATEGIC           PLANNING  BUSINESS SPECIFIC
                                                                                                                                                                                                                                                                              achieve / sustain
                                                                                                                                                                                                                                                       C) Achieve global leadership           in        14%+ PBT and
                                                                                                                                                                                                                                                                                                                     developedBUSINESSES                                                                                                                                             CUSTOMER •/ MARKET      Sales A,1,2,3,4,5
                                                                                                                                                                                                                                                                              30% RONA
                                                                                                                                                                                                                                                                                           customers                                  internally or by     CUSTOMERsolutions        / MARKET       in allsolutions        capability B,E,F,1,3,4,5
                                                                                                                                                                                                                                                                                                                                                                                                            regions A,F,1,2,3                       • Improve customer satisfaction C,1,2,3,4
                                                                                                                                                                                                                                                                                                                                                                                                                             • Organizational specific                                                    •  Profits
                                                                                                                                                                                                                                                            Customer loyalty                                                         3)A,B,C,D,F,H,I
                                                                                                                                                                                                                                                                                                                                          Radio Systems             - Develop       and and program     • Win a majority share of TETRA system                                                                          A,1,2,3,4,5
                                                                                                                                                                                                                                                                       B) Profitably              Strategic          acquisition
                                                                                                                                                                                                                                                                                                                      Objectives                           2) Meet        our customer                                                                                 • Market share B,C,D,E,F,1,2,3,4
                                                                                                                                                                                                                                                       D) Ensure spectrum        exists grow
                                                                                                                                                                                                                                                                                         worldwideour   International
                                                                                                                                                                                                                                                                                                          to                %              implement profitable               growthA,B,C,F,H,I           awards A,F,1,2,3                          • Releases A,1,2,3,4,5                                • Free cash flow A,1,2,3,4,5
                                                                                                                                                                                                                                                                                           FINANCIAL                                                             commitments                 INFORMATION                / ANALYSIS  CUSTOMER• &          MARKETexecute FOCUSmanufacturing strategy
                                                                          Month 1                                                          Month 2                                                                 Month 3                                  meet customerofdemandstotal sales  & significantly
                                                                                                                                                                                                                                                                                                  fuel             by ’04
                                                                                                                                                                                                                                                                                                                                           strategies                                                                                                 Flawlessly
                                                                                                                                                                                                                                                            growth CUSTOMERA)/ MARKET           Average 15%+   4) CT      / IT Solutions
                                                                                                                                                                                                                                                                                                                      annual      sales growth, (ISD) - through expansion                  of
                                                                                                                                                                                                                                                                                                                                                                                • Organizational        • Strengthen
                                                                                                                                                                                                                                                                                                                                                                                                             specific and          execute on plans       to                                              • RONA A,1,2,3,4,5



              S
                                                                                                                                                                                                                                                                                                                                           our   portfolio     & capabilities –                                              • Establish a
                                                                                                                                                                                                                                                                                                                                                                                                          enhance competencies              inglobal
                                                                                                                                                                                                                                                                                                                                                                                                                                                selling safety
                                                                                                                                                                                                                                                                                                                                                                                                                                                         ISD
                                                                                                                                                                                                                                                                                                                                                                                                                                                      with        and security
                                                                                                                                                                                                                                                                                                                                                                                                                                                            no customer       or program  BUSINESS           SPECIFIC
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 impact A,2,3,4
                                                                                                                                                                                                                                                       BUSINESSES      C) Achieve global achieve  leadership / sustain
                                                                                                                                                                                                                                                                                                                  in Execute14%+      PBT
                                                                                                                                                                                                                                                                                                                                   a winning  and   solutions
                                                                                                                                                                                                                                                                                                                                                           BUSINESSES                                                                                                                                      CUSTOMER / MARKET
                                                                                                                                                                                                                                                                                                  30% RONA strategy with adeveloped          common 3)      internally or by                              solutions in allsolutions        capability B,E,F,1,3,4,5
                                                                                                                                                                                                                                                                                                                                                                                                                                 regions A,F,1,2,3                     • Improve programs
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Meet key engineering             customer satisfaction
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      C,1,2,3,4,5        C,1,2,3,4
                                                                                                                                                                                                                                                       E) Expand offerings    Customer       loyalty
                                                                                                                                                                                                                                                                                 in the convergence                                                             Radio Systems - Develop           HUMAN    andRESOURCES      • Win a majority share of TETRA system
                                                                                                   SENIOR TEAM ALIGNMENT PROCESS                                                                                                                                                           B)   Profitably                                 acquisition       A,B,C,D,F,H,I                                                                                                                  • Market       share B,C,D,E,F,1,2,3,4
                                                                                                                                                                                                                                                            of the CTD) / ITEnsure
                                                                                                                                                                                                                                                                              solutionsspectrum
                                                                                                                                                                                                                                                                                            space     to: grow
                                                                                                                                                                                                                                                                                                      exists          our International
                                                                                                                                                                                                                                                                                                                     architecture
                                                                                                                                                                                                                                                                                                              worldwide         to       and     %
                                                                                                                                                                                                                                                                                                                                                successful       implement• profitable              growth
                                                                                                                                                                                                                                                                                                                                                                                    Organizational specific                    awards
                                                                                                                                                                                                                                                                                                                                                                                                                   INFORMATION / ANALYSISA,F,1,2,3  • Improve          • Releases
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    customer    delivered       quality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         A,1,2,3,4,5

                                                                                                                                                                                                                                                           - Achieve a major  meet    customer
                                                                                                                                                                                                                                                                                   portion        ofdemands
                                                                                                                                                                                                                                                                                                      total sales&deployment
                                                                                                                                                                                                                                                                                              of sector              significantly
                                                                                                                                                                                                                                                                                                                      fuel               by ’04
                                                                                                                                                                                                                                                                                                                                         worldwide               strategies through expansion of
                                                                                                                                                                                                                                                                                                                                                         A,B,C,E,H,I                                                                                                   • Flawlessly execute manufacturing strategy
                                                                                                                                                                                                                                                                                                                                                                                                                             • Strengthen
                                                                                                                                                                                                                                                                                                                                                                                                                                  specific and execute on plans to
                                                                                                                                                                                                                                                                                                                                                                                                                                                      C,E,F,2,3,4,5
                                                                                                                                                                                                                                                                              solutions CUSTOMER
                                                                                                                                                                                                                                                            revenue from growth                                  / MARKET 4) CT / IT Solutions                        (ISD) -                           • Organizational



              /      Performance
                                                                                                                                                                                                                                                                                            by ’03                                                               our portfolio & capabilities –                                enhance competencies in selling              ISD
                                                                                                                                                                                                                                                                                                                                                                                                                                                                         with   no customer or program          BUSINESS           SPECIFIC
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       impact A,2,3,4
                                                                                                                                                                                                                                                                       BUSINESSES          C) Achieveinglobal leadership in Execute a winning solutions PROCESS MANAGEMENT


                     Performance
                                          Diagnostic                                         Meeting 1                                                                       Meeting 2                                          Meeting 3                  - Expand market        share worldwide              TECHNOLOGYstrategy with adeveloped
                                                                                                                                                                                                                                                                       E) Expand
                                                                                                                                                                                                                                                            ICC & mobile               offerings
                                                                                                                                                                                                                                                                              applications        Customer       loyalty
                                                                                                                                                                                                                                                                                                     in the convergence                                             common internally or by                                    solutions in all regions A,F,1,2,3 • Meet key engineering    • Improveprogramscustomer C,1,2,3,4,5
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            satisfaction C,1,2,3,4
                                                                                                                                                                                                                                                                                                               5) Drive the advanced                 technologiesacquisition     • The     Big 9 Initiatives A HUMAN RESOURCES
                                                                                                                                                                                                                                                                                                                                                                                    A,B,C,D,F,H,I
                                          Interviews                                       Build the Team                                                                  Gain Alignment                                     Prepare for PL                                           CTD) / ITEnsure
                                                                                                                                                                                                                                                                              of the solution
                                                                                                                                                                                                                                                           - Apply public safety                    skills spectrum
                                                                                                                                                                                                                                                                                                  solutions    space existsto:             architecture
                                                                                                                                                                                                                                                                                                                                    worldwide         to       and    successful                                                                                       • Improve customer   • Releasesdelivered       quality
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               A,1,2,3,4,5
                                                                                                                                                                                                                                                                                                                     required      to support                                    • Improve engineering  • Organizational          specific
                                                                                                                                                                                                                                                                                                                                                                                                                       productivity   INFORMATION            / ANALYSIS
                                                                                                                                                                                                                                                                                                                                            fuel our growth
                                                                                                                                                                                                                                                                                                                                                                                                                                      E,F,2,3,4,5
                                                                                                                                                                                                                                                                             - Achieveworldwide
                                                                                                                                                                                                                                                            to enterprise markets          a majormeet    customer
                                                                                                                                                                                                                                                                                                        portion          demands
                                                                                                                                                                                                                                                                                                                  of sector              &deployment          worldwide A,B,C,E,H,I                                                                                      C,E,F,2,3,4,5      • Flawlessly execute manufacturing strategy
                                                                                                                                                                                                                                                                                                                     strategies in collaboration           4)with
                                                                                                                                                                                                                                                                                                                                                                CT / IT Solutions (ISD) -                                    • Organizational specific
                                                                                    Why We're Here         Reflections                                                                                                           Opening/GRPI          F) Differentiate systemrevenue     from growth
                                                                                                                                                                                                                                                                                     offerings    solutions
                                                                                                                                                                                                                                                                                                   in          by ’03


             G
                                                                                                                                                                  Opening/GRPI                Reflections                                                                                                                                                                                                                                                                                     with no customer or program impact A,2,3,4
                                                                                                                                                                                                                                                                                           BUSINESSES                Motorola Labs (HSD, Security,               Execute a winning solutions             INNOVATION PROCESS MANAGEMENT


                     Management
                                                                                    Rules of               Managing Change                                        Review Feedback             LEA                                Finalize Business          order to maintain- Expand     market
                                                                                                                                                                                                                                                                                   3X relative        share worldwide in TECHNOLOGY
                                                                                                                                                                                                                                                                                                                     WLAN,etc)                                   strategy with         a common• The
                                                                                                                                                                                                                                                                                                                                                                                 • Organizational            specific                                                                       • Meet key engineering programs C,1,2,3,4,5


                     Management
                                                                                                                                                                                                                                                                                                                                       A,C,D,F,G,H,I
                                                                                    Engagement             Building a
                                                                                                                                                                  from Interim Mtgs                                              Framework                  market share of   ICC APCO     E)
                                                                                                                                                                                                                                                                                     & mobile
                                                                                                                                                                                                                                                                                            and Expand
                                                                                                                                                                                                                                                                                                  TETRA    offerings
                                                                                                                                                                                                                                                                                                  applications            in the convergence
                                                                                                                                                                                                                                                                                                                                     5) Drive the advanced                 technologies                           Big 9 Initiatives A HUMAN RESOURCES
                                                                                                                                                                                              Teambuilding                                                                                                                                                       architecture         and successful
                                                                                                                                                                  Revise:                                                                              G) Launch one new     - Apply
                                                                                                                                                                                                                                                                                businesspublic    of the CT
                                                                                                                                                                                                                                                                                                 safety
                                                                                                                                                                                                                                                                                               each             / IT solutions
                                                                                                                                                                                                                                                                                                           solution     skills space            to:                                                                          • Organizational       specific                                • Improve customer delivered quality
                                                                                    Leadership             Business                                                                           Critical Issues                    Revise Project                                                                                            required to support             our growth                   • Improve engineering           productivity     E,F,2,3,4,5
                                                                                    Journeylines           Framework                                              * Case for Change                                              Scoping                    year with a potential      of $1B-markets
                                                                                                                                                                                                                                                                              to enterprise        Achieve
                                                                                                                                                                                                                                                                                                  in  5        a major portion of sector
                                                                                                                                                                                                                                                                                                             worldwide                                           deployment          worldwide A,B,C,E,H,I
                                                                                                                                                                                                                                                                                                                                                                                                       ASSESSMENTS                                                                            C,E,F,2,3,4,5
                                                                                                                                                                  * Business                  Project Selection                                                                                                                            strategies in collaboration with
                                                                                                                                                                                                                                 Documents                  years      F) Differentiate system    revenue     from solutions
                                                                                                                                                                                                                                                                                                         offerings     in            by ’03                                     • Extend Performance Excellence


             O
                                                                                    360-Degree             Critical Issues                                                                                                                                                                                                                 Motorola Labs (HSD, Security,                                                      INNOVATION
                                                                                    Feedback
                                                                                                                                                                    Framework
                                                                                                                                                                                                                                 Select Participants   H) Institutionalize aorder
                                                                                                                                                                                                                                                                                high to  maintain- Expand
                                                                                                                                                                                                                                                                                       performance            market share worldwide in TECHNOLOGY
                                                                                                                                                                                                                                                                                                        3X relative                                                                                                                    PROCESS MANAGEMENT
                                                                                                           Operationalizing                                       * Values                                                                                                                                                                 WLAN,etc) A,C,D,F,G,H,I                 leadership (all)• Organizational specific
                                                                                    GRPI                   the Values                                                                                                            Form Project                                 market share
                                                                                                                                                                                                                                                            culture which optimizes               ICC
                                                                                                                                                                                                                                                                                                  of APCO
                                                                                                                                                                                                                                                                                             employee    & mobile
                                                                                                                                                                                                                                                                                                               and applications
                                                                                                                                                                                                                                                                                                                      TETRA                                5) Drive the advanced technologies                                • The Big 9 Initiatives A
                                                                                                                                                                                                                                 Teams                                 G) Launch one new
                                                                                                                                                                                                                                                            contributions                        - Apply    public
                                                                                                                                                                                                                                                                                                     business        safety solution skills
                                                                                                                                                                                                                                                                                                                   each                                          required to support our growth                              • Improve engineering productivity E,F,2,3,4,5
                                                                                    Teambuilding           Energy & Edge
                                                                                                                                                                                                                                                       I) Maximize Performanceyear with Excellenceto enterprise
                                                                                                                                                                                                                                                                                            a potential     of $1Bmarkets
                                                                                                                                                                                                                                                                                                                       in 5        worldwide                     strategies in collaboration with                           ASSESSMENTS
                                                                                    Case for Change        Interim Assignment
                                                                                                                                                                                                                                                                              years F) Differentiate system offerings in                                         Motorola Labs (HSD, Security,          • Extend Performance Excellence


              A
                                                                                                           TPOV                                                                                                                                                                                                                                                                                                                                   INNOVATION
                                                                                                                                                                                                                                                          CGISSH) Institutionalize   GMSGaorder      highto      GTDG3X relative SCOG WLAN,etc) A,C,D,F,G,H,I
                                                                                                                                                                                                                                                                                                             maintain
                                                                                                                                                                                                                                                                                                           performance                                                                                    leadership (all)• Organizational specific
                                                                                                                                                                                                                                                                              culture which marketoptimizes share     of APCO and TETRA
                                                                                                                                                                                                                                                                                                                employee
                                                                                                                                                                                                                                                                              contributionsG) Launch one new business each
                                                                                                                                                                                                                                                                       I) Maximize Performance    year with    a potential of $1B in 5
                                                                                                                                                                                                                                                                                                            Excellence                                                                                                                         ASSESSMENTS
                                                                                                                                                                                                                                                                                                  years                                                                                                                      • Extend Performance Excellence



              L                                                                                                                                                                                                                                                             CGISSH) Institutionalize
                                                                                                                                       TPOV                                                                                                                                                              GMSGa high performance        GTDG                           SCOG                                                     leadership (all)
                                                                                                                                       360-Degree                                                                                                                                                 culture which optimizes employee
                                                                                                                                       Feedback                                                                                                                                                   contributions




              S       Reward
                       Reward &&
                                                                                                                                       Case for Change
                                                                                                                                       Values
                                                                                                                                       Strategic Business
                                                                                                                                       Framework
                                                                                                                                                                                                                                                                                           I) Maximize Performance Excellence

                                                                                                                                                                                                                                                                                                  CGISS                        GMSG                        GTDG                       SCOG




                     Recognition
                                         Senior Leader
                                                                                                                                                                                                                    Organizational

                      Recognition
                                                                                                                                    Interim Meeting


       Networks & Enterprise  Business
                                           Coaching


                                                                                                                                                                                                                                                                               Clear Ownership
                                                                                                                                                                                                                  Alignment Meeting




                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Performance Management
                                                                           MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                                                           product or service names are the property of their respective owners.
                                                                                                                                         owners. © Motorola, Inc. 2002.
Performance Excellence Scorecard
                 STRATEGIC DIRECTION                                                                          PERFORMANCE MEASUREMENT
          Vision               Current-Year Initiatives                                                 Business Processes     Business Results
Be the trusted integrator and       GOVERNMENT: RADIO SYSTEMS/PRODUCTS                                            LEADERSHIP                • Achieve our quarterly & annual financial
leading provider of innovative                                         •                                                                      plans for orders, sales, operating
communication and information                                                                                                                 earnings and operating cash flow ALL
solutions for the public sector and                                                                                                         • Improve our market Indicators
business critical enterprise                                                                                                                • Improve our Indicators for customer
customers.                                                                                                                                    delight
                                                                                                         STRATEGIC PLANNING
   Strategic Objectives                                                                           •

   3 to 5 Year
CUSTOMERS & SHAREHOLDERS       BROADBAND / DATA SOLUTIONS
                                                                                                        Business
    Strategic                         Current Year                                                       Process
                                                                                                  CUSTOMER  & MARKET FOCUS
                                                                                                                                            • Improve our operational excellence
                                                                                                  •
   Vision and                         Initiatives to                                                 Improvements                             Indicators


    Direction                              support
                               ENTERPRISE: MOBILITY SOLUTIONS                                           that drive
                                                                                                    MEASUREMENT, ANALYSIS &
                                                                                                    KNOWLEDGE MANAGEMENT                           Performance
GROWTH

                                         Direction
                                                                                                  •
                                                                                                      Execution of                               measures tied
                                                                                                                                            • Improve our innovation & new product


                                     (by Business)                                                      Strategic
                                                                                                       HUMAN RESOURCES
                                                                                                                                              introduction (NPI) Indicators

                                                                                                                                                      to Current
OPERATIONAL EXCELLENCE
                                                                                                  •
                                                                                                        Direction                               Year Initiatives
                               AUTOMOTIVE
                                                                                                       PROCESS MANAGEMENT
                                                                                                  •
EMPLOYEES
                               OPERATIONAL EXCELLENCE


                                                                                                                                             MOTOROLA INCENTIVE PROGRAM




     Networks & Enterprise Business
                                                                                                                                                                                Motorola
   N&E           TAG        INTL       ASIA
                                       MOTOROLA and theEMS                 GPM in the US
                                                       Stylized M Logo are registered  ENG            SC Office. All
                                                                                         Patent & Trademark      FIN other             HR   IT    LAW                         Confidential
                                                                                                                                                                              Proprietary
                                        product or service names are the property of their respective owners.
                                                                                                      owners. © Motorola, Inc. 2002.
2006 North Americas Group Quality
                                                                                                                    Performance Excellence Scorecard
                            STRATEGIC DIRECTION                                                                                  PERFORMANCE MEASUREMENT
                                         Vision                                                                             Process Renewal                                          Business Results
Quality First /Quality Fast – Delight our Customer’s by delivering the highest                                               LEADERSHIP in QUALITY
level of solution’s quality; service, system, product & software solutions. Be                                                                                                     • Achieve our quarterly &
                                                                                                          • Commitment to Quality Vital Signs & to add next
our customers’ advocate, demonstrating vigilance to anticipate, contain &                                                                                                            annual financial plans for
                                                                                                            level NAG Leaders to program
quickly resolve satisfaction impacting issues. Develop an end-to-end flawless                                                                                                        orders, sales, OE & operating
                                                                                                          • TAG Leaders complete Yellow Badge (30)
quality system to ensure the highest level of performance within each                                     • Quality review effectiveness to max efficiency                           cash flow
business. And create a TAG quality driven culture.                                                                                                                                 • Improve our market indicators
                                                                                                                CUSTOMER & MARKET FOCUS to be #1
      Strategic Objectives                           Business Excellence                                  • NPI Flawless Launch of NAG key products &                              Customer & quality indicators
                                                          Initiatives                                       systems                                                                - Customer satisfaction Top
Customers & Shareholders                                                                                  • Fully deploy Customer Executive Scorecard
• Delight Customers & achieve growth       ACHIEVE/SUSTAIN Operating Earnings                                                                                                        2Box
• Achieve/Sustain Operating Earnings       1) Aggressively drive Technical Issue Cycle                      process – 19 NAG Customers                                             - Customer Scorecard Metric
• Grow & Improve our Core Govt. Radio         Time Improvement                                            • Continue to improve customer issue (E-E)                               - Customer issue resolution E-E
  systems & products businesses            2) Place special focus on improving Total                        resolution process & cycle time
                                                                                                                                                                                   - Schedule performance-
• Drive continuous improvement in             Cost of Poor Quality                                        • Develop a Customer Containment Process
  customer loyalty, costs, cycle time,                                                                                                                                                  CRAD, OnTime Delivery
                                           3) Execute on rebanding quality system                         • Improve NAG Employee Quality Perception ratings
  innovation & customer delivered                                                                                                                                                  - Traditional COPQ %NSAD
  performance                              GROWTH                                                                        MEASUREMENT & ANALYSIS                                    - Flawless new product
Employees                                  1) Address competitive threats in RPSD &                                                                                                  introduction (NPI) indicators
• Create a high performance culture which     RSD radios & systems by attaining                •             Standardize & automate metrics to drive efficiency
                                                                                               •             Migrate to variance based metrics                                     - Quality Competency
  is engaged, energized, decisive &           certifications in quality management
  externally focused                                                                           •             3-Up Format for quality reporting                                     - Quality Leadership QVS
                                              system (ISO/Baldridge).
Operational Excellence                                                                                                                                                             - Employee Quality Perception
                                           2) Grow Services Business by excelling in                                             HUMAN RESOURCES
• Excel at Innovation                                                                                                                                                              - DSS Project/Attribute Results
• Design, deliver & support solutions &       Services quality.
                                                                                               •             Exceed/maintain BB leadership talent within NAG                       - Customer Sat. Attribute Imp.
  products of the highest value.           3) Execute for the customer & maximize
                                              knowledge    on  BroadBand   reference           •             Achieve an improvement goal & one quality training                     MOTOROLA INCENTIVE
       Customer Initiatives                                                                                  class per each NAG assoc.
                                              accounts.                                                                                                                                PROGRAM (MIP)
Delight Customers/Customer Sat 4) Develop & implement VAR channel quality •                                  Launch NAG Quality Award                                              Operating Earnings
1) Drive Executive Scorecard Process                                                           •             Regular Quality Communication to all NAG Assoc.
                                              system strategies for data.                                                                                                          Operating Cash
  with 19 Key Customers to build &                                                             •             Enhance the skill level of NAG Quality assoc.
                                           5) Get real traction in Public Safety                                                                                                   Revenue Growth
  sustain relationships.                                                                                     through training & projects
2) Improve our NPI Launch of new              Customers.
                                           EMPLOYEES       & LEADERSHIP                                                                                                            Customer Satisfaction – 5%
  products & systems to our customers.
                                                                                                                          PROCESS MANAGEMENT                                       • Customer Perception Survey
3) Standardize processes & best            1) Raise the level of North Americas quality
                                                                                               •             Establish a NAG Business DSS Governance                               • Customer Scorecards
  practices across the regions to give        associates.                                                    process to ensure successfully executed DSS
  one face to the customer.                2) Grow strong voices for our customers with                      projects                                                              Reliability & Customer
4) Improve overall Customer Satisfaction improved customer ownership.
                                                                                               •             Standard NAG Warranty Improvement process                             Commitment – 10%
  in 4 key attribute areas:                OPERATIONAL EXCELLENCE                              •             Develop a NAG standard SRN process                                    • NPI Flawless Launch
     a. Programming S/W Quality            1) Lead, Model & elevate “Quality First” behaviors. •             Establish Project Readiness Review Governance                         • Technical Issue Cycle Time
     b. Product S/W Quality
                                           2) Improve productivity by automating                             for Field
     c. Data HW Quality
                                              metrics, reports in North America.               •             Product/System Readiness Review for Business                          Cost of Poor Quality - 5%
     d. Service/Repair
                                           3) Drive break-through innovation in quality, •                   Standardize                                                           • Traditional
5) Improve
     GEMS
             how  we  develop
          Networks & TAG       &  maintain
                                         RSD
                          Enterprise Business        RPSD           S&L          Canada                       Federal NAG      Survey process (Msmnt,
                                                                                                                            Re-banding                Actions,
                                                                                                                                                Marketing                          • Warranty    PQC, S&C
  customer    relationships                   process & business improvement projects.                       Database
                                                           MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                                                                              Motorola
                                                           product or service names are the property       Confidential
                                                                                                     of their            owProprietary
                                                                                                              respective owners.                    Version
                                                                                                                           ners. © Motorola, Inc. 2002.       5 Modified 2/10/06
2006 North Americas Group Quality
                                                                                                                 Performance Excellence Scorecard
                            STRATEGIC DIRECTION                                                                               PERFORMANCE MEASUREMENT
                                          Vision                                                                         Process Renewal                                          Business Results
Quality First /Quality Fast – Delight our Customer’s by delivering the highest                                            LEADERSHIP in QUALITY
level of solution’s quality; service, system, product & software solutions. Be                                                                                                  • Achieve our quarterly &
                                                                                                       • Commitment to Quality Vital Signs & to add next
our customers’ advocate, demonstrating vigilance to anticipate, contain &                                                                                                         annual financial plans for
                                                                                                         level NAG Leaders to program
quickly resolve satisfaction impacting issues. Develop an end-to-end flawless                                                                                                     orders, sales, OE & operating
                                                                                                       • TAG Leaders complete Yellow Badge (30)
quality system to ensure the highest level of performance within each                                  • Quality review effectiveness to max efficiency                           cash flow
business. And create a TAG quality driven culture.                                                                                                                              • Improve our market indicators
                                                                                                             CUSTOMER & MARKET FOCUS to be #1
      Strategic Objectives                         Business Excellence                                 • NPI Flawless Launch of NAG key products &                              Customer & quality indicators
                                                        Initiatives                                      systems                                                                - Customer satisfaction Top
Customers & Shareholders                                                                               • Fully deploy Customer Executive Scorecard
• Delight Customers & achieve growth       ACHIEVE/SUSTAIN Operating Earnings                                                                                                     2Box
• Achieve/Sustain Operating Earnings       1) Aggressively drive Technical Issue Cycle                   process – 19 NAG Customers                                             - Customer Scorecard Metric
• Grow & Improve our Core Govt. Radio         Time Improvement                                         • Continue to improve customer issue (E-E)                               - Customer issue resolution E-E
  systems & products businesses                                                                          resolution process & cycle time
                                                                                                                                                                                - Schedule performance-
• Drive continuous improvement in          2) Place special focus on                                   • Develop a Customer Containment Process
                                                                                                                                                                                     CRAD, OnTime Delivery
  customer loyalty, costs, cycle time,                                                                 • Improve NAG Employee Quality Perception ratings
  innovation & customer delivered
  performance
                                             improving Total Cost of                                                                                                            - Traditional COPQ %NSAD
                                                                                                                      MEASUREMENT & ANALYSIS                                    - Flawless new product
Employees                                    Poor Quality                                              • Standardize & automate metrics to drive efficiency
                                                                                                                                                                                  introduction (NPI) indicators
• Create a high performance culture which
                                          3) Execute on rebanding quality system                       • Migrate to variance based metrics                                      - Quality Competency
  is engaged, energized, decisive &
  externally focused                      GROWTH                                                       • 3-Up Format for quality reporting                                      - Quality Leadership QVS
Operational Excellence                  1) Address competitive threats in RPSD &                                                                                                - Employee Quality Perception
• Excel at Innovation                      RSD radios & systems by attaining                                                  HUMAN RESOURCES                                   - DSS Project/Attribute Results
• Design, deliver & support solutions &    certifications in quality management                                                                                                 - Customer Sat. Attribute Imp.
  products of the highest value.
                                                                                        •                 Exceed/maintain BB leadership talent within NAG
                                           system (ISO/Baldridge).
                                                                                        •                 Achieve an improvement goal & one quality training                     MOTOROLA INCENTIVE
       Customer Initiatives             2) Grow Services Business by excelling in
                                                                                                          class per each NAG assoc.
                                           Services quality.                                                                                                                        PROGRAM (MIP)
Delight Customers/Customer Sat                                                          •                 Launch NAG Quality Award                                              Operating Earnings
1) Drive Executive Scorecard Process 3) Execute for the customer & maximize             •                 Regular Quality Communication to all NAG Assoc.
                                           knowledge on BroadBand reference                                                                                                     Operating Cash
  with 19 Key Customers to build &                                                      •                 Enhance the skill level of NAG Quality assoc.
                                           accounts.                                                                                                                            Revenue Growth
  sustain relationships.                                                                                  through training & projects
2) Improve our NPI Launch of new        4) Develop & implement VAR channel quality
                                                                                                                                                                                Customer Satisfaction – 5%
  products & systems to our customers.     system strategies for data.                                                 PROCESS MANAGEMENT                                       • Customer Perception Survey
3) Standardize processes & best         5) Get real traction in Public Safety           •                 Establish a NAG Business DSS Governance                               • Customer Scorecards
  practices across the regions to give     Customers.                                                     process to ensure successfully executed DSS
  one face to the customer.             EMPLOYEES & LEADERSHIP                                            projects                                                              Reliability & Customer
4) Improve overall Customer Satisfaction1) Raise the level of North Americas quality
                                                                                        •                 Standard NAG Warranty Improvement process                             Commitment – 10%
  in 4 key attribute areas:
                                           associates.                                  •                 Develop a NAG standard SRN process                                    • NPI Flawless Launch
     a. Programming S/W Quality
                                        2) Grow strong voices for our customers with •                    Establish Project Readiness Review Governance                         • Technical Issue Cycle Time
     b. Product S/W Quality
     c. Data HW Quality                    improved customer ownership.                                   for Field
                                        3) Drive  break-through innovation in quality, •                  Product/System Readiness Review for Business                          Cost of Poor Quality - 5%
     d. Service/Repair
                                                                                                                                                                                • Traditional
5) Improve  how  we  develop
          Networks & TAG     & maintain
                                      RSD  process
                         Enterprise Business         & businessS&L
                                                  RPSD            improvement projects. •
                                                                             Canada                       Standardize
                                                                                                           Federal NAG      Survey process (Msmnt,
                                                                                                                         Re-banding                Actions,
                                                                                                                                             Marketing                                        PQC, S&C
     GEMS                                                                                                 Database                                                              • Warranty
  customer   relationships
                                                        MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other
                                                                                           Motorola
                                                        product or service names are the property       Confidential
                                                                                                  of their            owProprietary
                                                                                                           respective owners.                    Version
                                                                                                                        ners. © Motorola, Inc. 2002.       5 Modified 2/10/06
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