Strategic Planning Powered by Digital Six Sigma

Strategic Planning Powered by Digital Six Sigma

Strategic Planning Powered by Digital Six Sigma

Place your image on Place your image on top of this gray box. top of this gray box. If no graphic is If no graphic is applicable, delete gray box applicable, delete gray box and notch and notch- -out out behind gray box, from behind gray box, from the Title Master the Title Master MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners.

© Motorola, Inc. 2002. ners. © Motorola, Inc. 2002.

Strategic Planning Strategic Planning Powered by Powered by Digital Six Sigma Digital Six Sigma Laura A. Lozano Laura A. Lozano Master Black Belt Master Black Belt Director of Quality Director of Quality North America Group North America Group N&E, Motorola N&E, Motorola

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners.

© Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Objectives of Today’s Session Objectives of Today’s Session ƒ ƒ Review Strategic planning as part of an element of the Review Strategic planning as part of an element of the MBNQA with Performance Excellence Framework MBNQA with Performance Excellence Framework ƒ ƒ Understand Motorola’s Best Practices to winning MBNQA Understand Motorola’s Best Practices to winning MBNQA ƒ ƒ Performance Excellence Performance Excellence – – Digital Six Sigma Digital Six Sigma ƒ ƒ Performance Excellence Strategic Planning through Digital Performance Excellence Strategic Planning through Digital Six Sigma Six Sigma ƒ ƒ IAFC Example of a Performance Excellence Scorecard IAFC Example of a Performance Excellence Scorecard

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Elements of Malcolm Baldrige Elements of Malcolm Baldrige National Quality Award (MBNQA) National Quality Award (MBNQA)

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is the Malcolm Baldrige What is the Malcolm Baldrige National Quality Award? National Quality Award? ƒ ƒ Program to promote Total Quality Program to promote Total Quality Management in American products and Management in American products and services initiated in 1987. services initiated in 1987. ƒ ƒ Recognizes small and large manufacturing, Recognizes small and large manufacturing, service, educational, and health care service, educational, and health care organizations that demonstrate exemplary organizations that demonstrate exemplary performance in products/services.

performance in products/services. ƒ ƒ Provides a consistent set of standards and a Provides a consistent set of standards and a comprehensive set of criteria to evaluate comprehensive set of criteria to evaluate award applicants.

award applicants. Malcolm Baldrige National Quality Award

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is Performance Excellence (PE)? What is Performance Excellence (PE)? ƒ ƒ Motorola's business framework founded on a high Motorola's business framework founded on a high- -performance performance business system that is supported by “Customer business system that is supported by “Customer- -driven Quality” & driven Quality” & “Continuous Improvement” core values.

“Continuous Improvement” core values. ƒ ƒ Employs the globally accepted and proven methods used with Employs the globally accepted and proven methods used with MBNQA in U.S., the European Quality Foundation in Europe and the MBNQA in U.S., the European Quality Foundation in Europe and the National Quality Award in Asia.

National Quality Award in Asia. ƒ ƒ PE is PE is not not about quality or TQM anymore. It looks at how to balance about quality or TQM anymore. It looks at how to balance all aspects of businesses. all aspects of businesses. ƒ ƒ PE is the strategic framework that we use to conduct and measure PE is the strategic framework that we use to conduct and measure ourselves. ourselves.

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office.

All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business The Seven Baldrige Criteria The Seven Baldrige Criteria Leadership Leadership Strategic Strategic Planning Planning Customer Customer & Market & Market Focus Focus Information Information & Analysis & Analysis Human Human Resource Resource Focus Focus Process Process Manage Manage- - ment ment Business Business Results Results Guiding the Guiding the organization organization & & Corporate Corporate citizenship citizenship Direction Direction and and action action steps steps Requirements Requirements and expectations and expectations of customers of customers Data support of Data support of key process key process Performance Performance management management system system Developing Developing workforce workforce potential potential Alignment of Alignment of objectives objectives Production & Production & delivery delivery processes, processes, business business processes and processes and support support processes processes Performance in Performance in customer customer- - focused, focused, financial and financial and market, human market, human resources and resources and organizational organizational effectiveness effectiveness results and results and performance performance relative to relative to competition competition 120 120 Points Points 85 85 Points Points 85 85 Points Points 90 90 Points Points 85 85 Points Points 85 85 Points Points 450 450 Points Points 1000 Points 1000 Points 1000 Points

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Link into a High Performance Link into a High Performance Business System Business System 2. Strategic Planning 1. Leadership 3. Customer/ Market Focus 6. Process Management 5.

Human Resources 7. Business Results 4. Information and Analysis Customer and Market Focused Strategy and Action Plans

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 1. Leadership 1. Leadership

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What We Stand For… What We Stand For… Our Motorola Values Our Motorola Values Constant Respect for People Constant Respect for People Uncompromising Integrity in Everything We Do Uncompromising Integrity in Everything We Do Our Vision Our Vision Be the trusted integrator and leading provider of innovative Be the trusted integrator and leading provider of innovative communication and information solutions for the public sector an communication and information solutions for the public sector and d business critical enterprise customers.

business critical enterprise customers. Our Mission Our Mission Enable our customers to achieve their mission and improve their Enable our customers to achieve their mission and improve their operational performance with integrated information and operational performance with integrated information and communication solutions.

communication solutions.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Aspects of Leadership Aspects of Leadership „ „ Assess stakeholders needs Assess stakeholders needs „ „ Set and deploy values, directions, Set and deploy values, directions, resources, and expectations resources, and expectations „ „ Communicate and reinforce Communicate and reinforce

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 2. Strategic Planning 2. Strategic Planning

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Performance Excellence Scorecard Performance Excellence Scorecard Strategic Objectives Current- Year Initiatives STRATEGIC DIRECTION PERFORMANCE MEASUREMENT Business Processes Business Results GEMS The 2006 Performance Excellence Scorecard Vision GEMS NAG IT FINANCE LAW EMEA HR APAC MIL ISD ACES GRRO GTDG SCOG

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Align the Entire Organization Align the Entire Organization A A L L I I G G N N O O B B J J E E C C T T I I V V E E S S / / G G O O A A L L S S Strategy Strategy Performance Performance Review Review Communication Communication Reward and Reward and Recognition Recognition Scorecard Scorecard Performance Performance Measurements Measurements „ „ N&E strategy creates our N&E strategy creates our Performance Excellence Performance Excellence Scorecard initiatives Scorecard initiatives „ „ Scorecards are cascaded Scorecards are cascaded throughout the organization throughout the organization „ „ Organizational and individual Organizational and individual goals are aligned through goals are aligned through Performance Management Performance Management „ „ Reward and recognition is Reward and recognition is directly linked to Scorecard directly linked to Scorecard results results Performance Performance Management Management Vision / Mission Vision / Mission Scorecard Scorecard Initiatives Initiatives

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Strategy Links to Scorecard Strategy Links to Scorecard GEMS & GROUP SCORECARDS COLUMN 2 COLUMNS 3 & 4 COLUMN 1 Customer Delight Operational Excellence Technology Supremacy Strategic Challenges Strategic Objectives Current Year Initiatives Performance Measurement STAKEHOLDER NEEDS Shareholders, Customers, Suppliers/Partners, Employees, Communities Individual Personal Commitment Customer Analysis Compensation & Rewards Market Analysis Competitive Analysis Supplier/Partner Analysis Human & Other Resource Analysis Risk & Other Analysis

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 3. Customer & Market Focus 3. Customer & Market Focus

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business We have the experience and commitment to tailor solutions to challenging customer environments in diverse industries Who We Serve … Who We Serve … Public Safety Government Military Utility Construction Manufacturing Healthcare Education Transportation Petroleum Chemical Industry

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