Strategic Planning Powered by Digital Six Sigma

Strategic Planning Powered by Digital Six Sigma

Strategic Planning Powered by Digital Six Sigma

Place your image on Place your image on top of this gray box. top of this gray box. If no graphic is If no graphic is applicable, delete gray box applicable, delete gray box and notch and notch- -out out behind gray box, from behind gray box, from the Title Master the Title Master MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners.

© Motorola, Inc. 2002. ners. © Motorola, Inc. 2002.

Strategic Planning Strategic Planning Powered by Powered by Digital Six Sigma Digital Six Sigma Laura A. Lozano Laura A. Lozano Master Black Belt Master Black Belt Director of Quality Director of Quality North America Group North America Group N&E, Motorola N&E, Motorola

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners.

© Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Objectives of Today’s Session Objectives of Today’s Session ƒ ƒ Review Strategic planning as part of an element of the Review Strategic planning as part of an element of the MBNQA with Performance Excellence Framework MBNQA with Performance Excellence Framework ƒ ƒ Understand Motorola’s Best Practices to winning MBNQA Understand Motorola’s Best Practices to winning MBNQA ƒ ƒ Performance Excellence Performance Excellence – – Digital Six Sigma Digital Six Sigma ƒ ƒ Performance Excellence Strategic Planning through Digital Performance Excellence Strategic Planning through Digital Six Sigma Six Sigma ƒ ƒ IAFC Example of a Performance Excellence Scorecard IAFC Example of a Performance Excellence Scorecard

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Elements of Malcolm Baldrige Elements of Malcolm Baldrige National Quality Award (MBNQA) National Quality Award (MBNQA)

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is the Malcolm Baldrige What is the Malcolm Baldrige National Quality Award? National Quality Award? ƒ ƒ Program to promote Total Quality Program to promote Total Quality Management in American products and Management in American products and services initiated in 1987. services initiated in 1987. ƒ ƒ Recognizes small and large manufacturing, Recognizes small and large manufacturing, service, educational, and health care service, educational, and health care organizations that demonstrate exemplary organizations that demonstrate exemplary performance in products/services.

performance in products/services. ƒ ƒ Provides a consistent set of standards and a Provides a consistent set of standards and a comprehensive set of criteria to evaluate comprehensive set of criteria to evaluate award applicants.

award applicants. Malcolm Baldrige National Quality Award

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is Performance Excellence (PE)? What is Performance Excellence (PE)? ƒ ƒ Motorola's business framework founded on a high Motorola's business framework founded on a high- -performance performance business system that is supported by “Customer business system that is supported by “Customer- -driven Quality” & driven Quality” & “Continuous Improvement” core values.

“Continuous Improvement” core values. ƒ ƒ Employs the globally accepted and proven methods used with Employs the globally accepted and proven methods used with MBNQA in U.S., the European Quality Foundation in Europe and the MBNQA in U.S., the European Quality Foundation in Europe and the National Quality Award in Asia.

National Quality Award in Asia. ƒ ƒ PE is PE is not not about quality or TQM anymore. It looks at how to balance about quality or TQM anymore. It looks at how to balance all aspects of businesses. all aspects of businesses. ƒ ƒ PE is the strategic framework that we use to conduct and measure PE is the strategic framework that we use to conduct and measure ourselves. ourselves.

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office.

All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business The Seven Baldrige Criteria The Seven Baldrige Criteria Leadership Leadership Strategic Strategic Planning Planning Customer Customer & Market & Market Focus Focus Information Information & Analysis & Analysis Human Human Resource Resource Focus Focus Process Process Manage Manage- - ment ment Business Business Results Results Guiding the Guiding the organization organization & & Corporate Corporate citizenship citizenship Direction Direction and and action action steps steps Requirements Requirements and expectations and expectations of customers of customers Data support of Data support of key process key process Performance Performance management management system system Developing Developing workforce workforce potential potential Alignment of Alignment of objectives objectives Production & Production & delivery delivery processes, processes, business business processes and processes and support support processes processes Performance in Performance in customer customer- - focused, focused, financial and financial and market, human market, human resources and resources and organizational organizational effectiveness effectiveness results and results and performance performance relative to relative to competition competition 120 120 Points Points 85 85 Points Points 85 85 Points Points 90 90 Points Points 85 85 Points Points 85 85 Points Points 450 450 Points Points 1000 Points 1000 Points 1000 Points

Strategic Planning Powered by Digital Six Sigma

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Link into a High Performance Link into a High Performance Business System Business System 2. Strategic Planning 1. Leadership 3. Customer/ Market Focus 6. Process Management 5.

Human Resources 7. Business Results 4. Information and Analysis Customer and Market Focused Strategy and Action Plans

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 1. Leadership 1. Leadership

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What We Stand For… What We Stand For… Our Motorola Values Our Motorola Values Constant Respect for People Constant Respect for People Uncompromising Integrity in Everything We Do Uncompromising Integrity in Everything We Do Our Vision Our Vision Be the trusted integrator and leading provider of innovative Be the trusted integrator and leading provider of innovative communication and information solutions for the public sector an communication and information solutions for the public sector and d business critical enterprise customers.

business critical enterprise customers. Our Mission Our Mission Enable our customers to achieve their mission and improve their Enable our customers to achieve their mission and improve their operational performance with integrated information and operational performance with integrated information and communication solutions.

communication solutions.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Aspects of Leadership Aspects of Leadership „ „ Assess stakeholders needs Assess stakeholders needs „ „ Set and deploy values, directions, Set and deploy values, directions, resources, and expectations resources, and expectations „ „ Communicate and reinforce Communicate and reinforce

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 2. Strategic Planning 2. Strategic Planning

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Performance Excellence Scorecard Performance Excellence Scorecard Strategic Objectives Current- Year Initiatives STRATEGIC DIRECTION PERFORMANCE MEASUREMENT Business Processes Business Results GEMS The 2006 Performance Excellence Scorecard Vision GEMS NAG IT FINANCE LAW EMEA HR APAC MIL ISD ACES GRRO GTDG SCOG

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Align the Entire Organization Align the Entire Organization A A L L I I G G N N O O B B J J E E C C T T I I V V E E S S / / G G O O A A L L S S Strategy Strategy Performance Performance Review Review Communication Communication Reward and Reward and Recognition Recognition Scorecard Scorecard Performance Performance Measurements Measurements „ „ N&E strategy creates our N&E strategy creates our Performance Excellence Performance Excellence Scorecard initiatives Scorecard initiatives „ „ Scorecards are cascaded Scorecards are cascaded throughout the organization throughout the organization „ „ Organizational and individual Organizational and individual goals are aligned through goals are aligned through Performance Management Performance Management „ „ Reward and recognition is Reward and recognition is directly linked to Scorecard directly linked to Scorecard results results Performance Performance Management Management Vision / Mission Vision / Mission Scorecard Scorecard Initiatives Initiatives

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Strategy Links to Scorecard Strategy Links to Scorecard GEMS & GROUP SCORECARDS COLUMN 2 COLUMNS 3 & 4 COLUMN 1 Customer Delight Operational Excellence Technology Supremacy Strategic Challenges Strategic Objectives Current Year Initiatives Performance Measurement STAKEHOLDER NEEDS Shareholders, Customers, Suppliers/Partners, Employees, Communities Individual Personal Commitment Customer Analysis Compensation & Rewards Market Analysis Competitive Analysis Supplier/Partner Analysis Human & Other Resource Analysis Risk & Other Analysis

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 3. Customer & Market Focus 3. Customer & Market Focus

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business We have the experience and commitment to tailor solutions to challenging customer environments in diverse industries Who We Serve … Who We Serve … Public Safety Government Military Utility Construction Manufacturing Healthcare Education Transportation Petroleum Chemical Industry

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What Customer Delight Provides What Customer Delight Provides ƒ ƒ Win Win- -win situations win situations ƒ ƒ Solutions that satisfy customer needs Solutions that satisfy customer needs ƒ ƒ Right technology investments Right technology investments ƒ ƒ Inner circle relationships Inner circle relationships ƒ ƒ We share sensitive development detail We share sensitive development detail ƒ ƒ Customer shares domain expertise Customer shares domain expertise ƒ ƒ Mutually beneficial “partnership” Mutually beneficial “partnership” ƒ ƒ Intimacy is a competitive advantage Intimacy is a competitive advantage ƒ ƒ Insight to investment decisions Insight to investment decisions

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 4. Information and Analysis 4. Information and Analysis

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Information Flows Logically Information Flows Logically Measurement and Analysis Information Management Individual Individual Dept. or Team Business Business Motorola Motorola Performance Performance Management Management Operational Operational Indicators Indicators Performance Performance Measures Measures Business Business Results Results Customer Customer Satisfaction Satisfaction Motorola Motorola Online Online Enterprise Enterprise Standards Standards Common Common OneIT Policy OneIT Policy Computing Computing Support Support Help Desk Help Desk Stakeholders Stakeholders

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Leading for Digital Six Sigma Leading for Digital Six Sigma Digital Six Sigma (DSS) is Digital Six Sigma (DSS) is ƒ ƒ A systematic methodology focused on achieving A systematic methodology focused on achieving significant results significant results ƒ ƒ Motorola’s foundation to solving key business Motorola’s foundation to solving key business problems and to improving our business problems and to improving our business ƒ ƒ “Digitization” for permanent solution.

“Digitization” for permanent solution.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Black Belt and Greenbelt Black Belt and Greenbelt Candidates + “Sponsor” + “Mentor” + Project Green Belt Core skills + 2 Electives 1 DMAIC 4 Demos Green Belt + 5 Electives 1 DMAIC 13 Demos Black Belt

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 5. Human Resource Focus 5. Human Resource Focus

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Performance Management Process Performance Management Process

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Leadership Supply Process Leadership Supply Process Results (PE=R/PC) Behavior (4e’s + Always 1) Most Effective 20% Least Effective 10% Solidly Effective 70% Functional Group Business Group Position Position Currently Filled By: L i f e L i f e L i f e L i f e L i f e Currently Filled By: 1 2 3 4 envision energize edge execute ethics Kellogg Northwestern University Differential Rewards E13+ Talent / Position CALIBRATION LEVERAGED POSITIONS TALENT MGT.

MEETINGS TALENT MOVES Leadership ASSESSMENT FORMAL DEVELOPMENT REWARDS Identifying the Top Talent Identify Most Impactful Positions to the Business Aggressively Managing Talent & Positions Ensure Best Talent for Top Jobs Data-based Evaluation & Development Develop Business Acumen & Drive New Leadership Model Differentially Reward for Performance

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Best Practices Best Practices – – 6. Process Management 6. Process Management

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Horizontal Alignment Across Horizontal Alignment Across the Entire Business the Entire Business „ „ Strategic Planning (STRAP) Strategic Planning (STRAP) „ „ Customer Acquisition (CAP) Customer Acquisition (CAP) „ „ System and Product Development (SPD) System and Product Development (SPD) „ „ Leadership Supply (LSP) Leadership Supply (LSP) „ „ Order to Cash (O2$) Order to Cash (O2$)

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business System and Product Development System and Product Development or “M or “M- -Gates” Gates” Program Management Program Management Engineering Engineering Marketing Marketing Supply Chain Supply Chain – – Manufacturing / Vendors Manufacturing / Vendors Regulatory Regulatory – – Safety / Environmental Safety / Environmental Regulatory Regulatory – – Standards / Spectrum Standards / Spectrum Customers Customers Business Management Business Management Training / Documentation Training / Documentation Technology / Innovation Technology / Innovation Launch Launch and and Closeout Closeout M2 M2- -M0 M0 Implementation Implementation M6 M6- -M3 M3 Project Project Definition Definition M10 M10- -M7 M7 Portfolio Portfolio Planning Planning M12 M12- -M11 M11 Business Business Case Case Development Development M15 M15- -M13 M13 Market Market Intelligence Intelligence and and Analysis Analysis

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Summary: Summary: Why We Won Why We Won – – 7. Results 7. Results

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Our Value Proposition: Our Value Proposition: „ „ Customer Delight Customer Delight „ „ Operational Excellence Operational Excellence „ „ Technology Supremacy Technology Supremacy

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Customer Delight Customer Delight ƒ ƒ Ability to build a strong relationship with Ability to build a strong relationship with Customers, at all levels Customers, at all levels ƒ ƒ Anticipating Customer needs before they do Anticipating Customer needs before they do ƒ ƒ Being a “trusted partner” Being a “trusted partner” ƒ ƒ Commitment to support customers throughout Commitment to support customers throughout their entire life cycle their entire life cycle ƒ ƒ Customer Close Loop Process Customer Close Loop Process

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Operational Excellence Operational Excellence ƒ ƒ Process driven culture Process driven culture ƒ ƒ Continuous improvement of processes through Continuous improvement of processes through quality renewal quality renewal ƒ ƒ Constantly compare performance at all levels Constantly compare performance at all levels to competitors to competitors ƒ ƒ Benchmark best Benchmark best- -in in- -class companies class companies

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Technology Supremacy Technology Supremacy ƒ ƒ Ability to create new technology that leads in Ability to create new technology that leads in the formation of new businesses the formation of new businesses ƒ ƒ Partnerships with advanced research teams, Partnerships with advanced research teams, Motorola Labs and universities Motorola Labs and universities ƒ ƒ Mergers, acquisitions and joint Mergers, acquisitions and joint- -ventures to ventures to embrace existing industry technology embrace existing industry technology

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Performance Excellence Scorecard Performance Excellence Scorecard Strategic Objectives Current- Year Initiatives STRATEGIC DIRECTION PERFORMANCE MEASUREMENT Business Processes Business Results GEMS The 2006 Performance Excellence Scorecard Vision GEMS NAG IT FINANCE LAW EMEA HR APAC MIL ISD ACES GRRO GTDG SCOG

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Combining Everything Combining Everything Strategy Strategy Performance Performance Review Review Communication Communication Reward and Reward and Recognition Recognition Scorecard Scorecard Performance Performance Measurements Measurements INTEGRATE PROCESSES & BUSINESSES INTEGRATE PROCESSES & BUSINESSES INTEGRATE PROCESSES & BUSINESSES A A L L I I G G N N O O B B J J E E C C T T I I V V E E S S / / G G O O A A L L S S Attract, Retain, & Enable the Employees Attract, Retain, & Enable the Employees Protect human, tangible & Protect human, tangible & intangible assets intangible assets Ensure highest level of ethics, Ensure highest level of ethics, integrity & code of conduct integrity & code of conduct Supply Supply Chain Chain Go to Go to Market Market Design, Design, Develop Develop Technology Technology Solutions Solutions Personal Personal Commitment Commitment Vision / Mission Vision / Mission Portfolio Portfolio & Resource & Resource Governance Governance Customer & Market Requirements Customer & Market Requirements Customer & Market Requirements Scorecard Scorecard Initiatives Initiatives

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Why we will continue to win . Why we will continue to win . “ “A Leader’s Guide for Achieving A Leader’s Guide for Achieving Rapid Business Improvement” Rapid Business Improvement”

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Leaders Challenge Leaders Challenge „ „ Today’s leaders face a new reality. Today’s leaders face a new reality. ƒ ƒ Must deliver short term results while building a long term Must deliver short term results while building a long term sustainable business model.

sustainable business model. ƒ ƒ Fierce new competitors, demanding customers, tight talent Fierce new competitors, demanding customers, tight talent supplies, fluctuating markets and impatient investors add supplies, fluctuating markets and impatient investors add to the challenge. to the challenge. ƒ ƒ Past management approaches are no longer effective in Past management approaches are no longer effective in this environment. this environment. ƒ ƒ Past Quality Initiatives have not been successful in this Past Quality Initiatives have not been successful in this environment (e.g., TQM).

environment (e.g., TQM).

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Typical Improvement Programs Fail Typical Improvement Programs Fail Fact: More than 70% of all improvement initiatives FAIL to achieve desired results

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What’s Missing? What’s Missing? „ „ Why Aren’t Companies Able To Sustain Their Why Aren’t Companies Able To Sustain Their Improvement Efforts?

Improvement Efforts?

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Implementing And Utilizing Six Sigma Methodologies Can Improve Business Execution And Sustain Results Through: 1.

Focusing the Organization on the Vital Few 2. Aligning Front Line Activities with the Vital Few 3. Leveraging Digitization & Six Sigma to Achieve Rapid & Sustainable Improvements on the Vital Few

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is Six Sigma? What is Six Sigma? Metric Metric Methodology Methodology Catalyst to Catalyst to Drive Change Drive Change Business Business Impact Impact Literal Literal Definition Philosophical Philosophical Definition Definition Definition

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Six Sigma as a Metric Six Sigma as a Metric What is a Defect? Anything that does not Meet the Customers Expectations!

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Six Sigma as a Metric Six Sigma as a Metric 6 Std 6 Std Deviations Deviations 6 Std 6 Std Deviations Deviations

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What Six Sigma Looks Like . What Six Sigma Looks Like . 6 Sigma Quality equals 3 Sigma Quality equals „ „ At least 54,000 wrong At least 54,000 wrong drug prescriptions per drug prescriptions per year.

year. „ „ 27 minutes of dead air 27 minutes of dead air time per TV channel time per TV channel each week. each week. „ „ 5 short or long landings 5 short or long landings at O’Hare airport each at O’Hare airport each day. day. „ „ One wrong drug One wrong drug prescription in 25 prescription in 25 years. years. „ „ 2 seconds of dead air 2 seconds of dead air time per TV channel time per TV channel each week. each week. „ „ 1 short or long landing 1 short or long landing at all U.S. airports in at all U.S. airports in ten years.

ten years.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is Six Sigma? What is Six Sigma? Metric Metric Methodology Methodology Catalyst to Catalyst to Drive Change Drive Change Business Business Impact Impact Literal Literal Definition Philosophical Philosophical Definition Definition Definition

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Six Sigma Methodology Is . Six Sigma Methodology Is . „ „ An overall methodology that drives business An overall methodology that drives business improvement and sustains it.

improvement and sustains it. „ „ A proven tool set for driving and achieving A proven tool set for driving and achieving transformational change within an organization. transformational change within an organization. „ „ A Continuous Improvement Process that focuses an A Continuous Improvement Process that focuses an organization on organization on 9 9 Customer requirements, Customer requirements, 9 9 Process alignment, Process alignment, 9 9 Analytical rigor, Analytical rigor, 9 9 Timely execution. Timely execution.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Performance Improvement Discontinuous Improvement Low Hanging Fruit Traditional Management Crisis Crisis 100% 50% 20% 0% -10% 3 6 9 12 months (Status Quo) Continuous improvement DMADD/ DMADV Ray Stata, Sloan Management Review, 1989. Process Improvement Effect Process Improvement Effect DMAIC Ford 8D

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Digital Six Sigma Methodologies DMAIC DMAIC Variation & Defect Variation & Defect Reduction Reduction Use to improve existing processes DMADDD DMADDD Process Efficiency Process Efficiency & Speed & Speed Use to drive quantum efficiency in existing operations DMADV DMADV New Product & New Product & Process Process Use for developing new processes; or radical change in process DFSS DFSS For Product For Product Development Development Use to control end to end Product Management

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business The DMAIC Process Improvement The DMAIC Process Improvement Methodology Methodology „ „ The The DMAIC DMAIC Six Sigma process improvement Six Sigma process improvement methodology is used in many companies, government methodology is used in many companies, government agencies and service organizations to achieve Six agencies and service organizations to achieve Six Sigma results.

Sigma results. „ „ The The DMAIC DMAIC steps ( steps (D Define, efine, M Measure, easure, A Analyze, nalyze, I Improve mprove and and C Control) provide a disciplined approach to ontrol) provide a disciplined approach to improving existing processes and products through the improving existing processes and products through the effective integration of project management, problem effective integration of project management, problem solving and statistical tools. solving and statistical tools.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business DMAIC and the Process Improvement DMAIC and the Process Improvement Roadmap Roadmap 1.0 Define Opportunities 2.0 Measure Performance 3.0 Analyze Opportunity 4.0 Improve Performance 5.0 Control Performance What is important/ or what is the defect? How are we doing? What is wrong? What needs to be done? How do we guarantee performance? Use to improve existing processes

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is Six Sigma? What is Six Sigma? Metric Metric Methodology Methodology Catalyst to Catalyst to Drive Change Drive Change Business Business Impact Impact Literal Literal Definition Definition Philosophical Philosophical Definition Definition

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Six Sigma as a Catalyst to Drive Change Six Sigma as a Catalyst to Drive Change Ingredient 1: Ingredient 2: Great Individual Contributors Great Change Agents Black Belt Role Connects our “Best & Brightest” to our “Worst & Ugliest” Forces Intense Focus & Dedication To Fixing The “Vital Few” •The CEO / Presidents Drive it •Highly Visible Metrics •Intense Governance Model •Transparency via Digital Cockpits

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business What is Different ? What is Different ? Status Quo Tools to Drive Objectivity & Data Driven Decisions Subjectivity, Conjecture & The Loudest Voice Vs.

Step By Step Process Improvement “Recipes” Shoot from the Hip, Figure it Out As We Go, High Variation in Results Vs.

Variance Based Metrics No Metrics or Mean Based Metrics Vs. Dedicated, Proactive Process Improvement Resources Part Time Quick Reactionaries Vs. A Leadership Tool: -Common Language -Mobilization Platform -Catalyst To Drive Change -High Pot Development Tool Multiple, Disjointed Initiatives &“Hobby” Projects Vs.

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Add The Experts Add The Experts Master Black belts, Black belts, Master Black belts, Black belts, & Green belts & Green belts

MOTOROLA and the Stylized M Logo are registered in the US Patent MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.

All other & Trademark Office. All other product or service names are the property of their respective ow product or service names are the property of their respective owners. © Motorola, Inc. 2002. ners. © Motorola, Inc. 2002. Networks & Enterprise Business Networks & Enterprise Business Digital Six Sigma Digital Six Sigma Certification Mission Certification Mission ƒ ƒ Motorola DSS Motorola DSS MBBs MBBs, , BBs BBs, and , and GBs GBs are the driving change are the driving change agents for instilling a new mindset, skill set, and discipline agents for instilling a new mindset, skill set, and discipline that will dramatically transform Motorola’s business that will dramatically transform Motorola’s business performance.

performance. ƒ ƒ The capability to drive this transformation will be achieved The capability to drive this transformation will be achieved through technical mastery of DSS methodology combined through technical mastery of DSS methodology combined with critical leadership with critical leadership

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