T-Mobile Company Price Plan - Our home for T-Mobile Business Customer Service Plans - EE

 
T-Mobile Company Price Plan
Our home for T-Mobile Business Customer Service Plans
This Price Plan and the terms in here will apply to you if you have signed up to any of the subscription options, or purchased any of the products set out below
either from T-Mobile directly in one of our stores, online, through our telesales team; or through one of our indirect partners. Some subsc ription options and
products may not be available through our Indirect Partners. The information in here was correct at the time of publication, unless otherwise stated below. We will
keep it up to date and notify you of any changes where the terms of our agreement with you would require us to do so. Don’t forget that if you do have any questions
you can call us on 150 from an EE mobile or +44 (0)7953 966 150 from any other phone.

T-Mobile is a brand of EE Limited, with registered offices at Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                          © EE Limited 2018
CONTENTS                                                               Plan costs (outside contract)                                  42
                                                                       Mobile internet abroad                                         42
Voice & Text Plans                                               2
  Business SIM Only (30 days)                                    2   Voice, Text and Data Service Plan Boosters                       45

  Business SIM Only (12 months)                                  3     Flexible Boosters                                              45

  Business Pay Monthly (6 months)                                5     Chargeable Boosters                                            46

  Business Pay Monthly (12 months)                               6   Business extras                                                  49
  Business Pay Monthly (18 months)                               8     Next day phone replacement                                     49
  Business Pay Monthly (24 months)                              11
                                                                     General Terms                                                    50
  Business Unlimited                                            13
                                                                       Coverage checker                                               50
  Business 3000 Business Plan                                   16
                                                                       Roaming – General Terms                                        50
  Business 1-Plan – 12, 24 & 36 month plans                     18
                                                                       iZettle                                                        50
  Full Monty for Business – 12 month plan                       25
                                                                       VAT                                                            51
  Additional Voice terms and conditions for Blackberry          27
                                                                       4G                                                             51
  Other pay monthly plans                                       28
  iPhone Business Unlimited (24 months)                         29   List of Changes                                                  52

  Using your phone abroad (Business)                            31
  Business Travel Boosters (Single user – call and texts)       34
  Business Travel Boosters (Shared users – calls only)          37
  Business calling abroad from the UK                           40

Data Service Plans                                              40
  Mobile Broadband – pay per day                                40
  Mobile broadband for 90 days                                  41
  Mobile Broadband 18 month plans                               41
  Mobile broadband – fair use policy                            42

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                     © EE Limited 2018
Roaming: From 15 June 2017, roaming changes mean that some roaming benefits and                  using data. Details of the out of bundle data add-ons currently available for purchase can be
charges may differ from what was in your original plan. Customers on T-Mobile small              found in our EE Price Guide for Small Business at http://ee.co.uk/content/dam/ee-help/Help-
business mobile voice & text and mobile broadband plans will be able to use their minutes,       PDFs/b2blegal-ee-price-guide-for-small-business-25052017.pdf
texts and data allowances at no extra cost when roaming in our Europe Zone, which
currently includes: Austria, Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic,         Speed: Data speeds outside the UK always depend on the network you connect to and 3G

Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar,            may or may not be available. We aren’t responsible for the speeds or coverage users get

Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia,     outside the UK. As in the UK, coverage and speeds will vary depending on the user’s

Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco,               location, the number of people on the network and other factors such as weather and

Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Saint               geography.
Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and
                                                                                                 Stable links: These roaming benefits are available to UK based customers only and our
Vatican City (Italy).
                                                                                                 plans are intended for customers and users with a stable link to the UK who travel abroad

Note: Turkey (you may connect to a Turkish network in Northern Cyprus) and Andorra are           periodically. . We will consider a user to have a stable link to the UK if they spend a total of

outside the EU/EEA and not included in our European Roaming Zone.                                60 days or more during any 120 day period within the UK. If usage of the plan abroad in the
                                                                                                 EU/EEA exceeds this, they will be alerted by text, and after a 2-week period we may charge
Calls & texts: When you're roaming in our Europe Zone, you can check your voicemail, use         a surcharge for further use of services or block the SIM card and roaming services. We’ll
your minutes & texts allowance to call and text customers of UK mobile networks and UK           give notice before we do anything.
landlines starting with 01, 02 & 03; and you can also call and text customers of mobile
                                                                                                 The surcharges are as follows:
networks in our Europe Zone. You'll be charged the same rate in our Europe Zone as in the
UK for any calls or texts outside your allowance. Unless you have an international calling        Item                Price (Ex
                                                                                                  calls - outbound    VAT)
                                                                                                                       2.7p/minute
allowance or add-on, you still cannot use inclusive minutes to call and text customers of EU
mobile networks and EU landlines when in the UK. Calls to premium rate numbers in the EU          calls - inbound      0.9p/minute
will be charged at your normal plan rate.                                                         SMS                   0.8p/SMS
                                                                                                  data                   0.65p/MB
Data: If your plan’s domestic data allowance is greater than 15GB, a fair usage policy of
15GB whilst roaming in our Europe Zone will apply (i.e. you can use up to 15GB from your
allowance while roaming). This fair usage policy does not apply to all plans, except the T-      In limited circumstances, customers may be required to pay a deposit to activate roaming on
Mobile Business One plan. Once you’ve used your fair use policy amount when roaming,             their account – this includes EU and non EU countries. To check you are set up you’ll need
we will notify you and you’ll have to buy an additional add-on to continue using data when       to call customer services on 07953966150 before you travel.
roaming.
                                                                                                 See www.ee.co.uk/euroam-sb-tmuk for more details.
Whether you are subject to a fair use policy or not, if you use up all your domestic allowance
when outside the UK, you will need to buy an out of bundle UK/EU data add-on to continue

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                                  © EE Limited 2018
Voice & Text Plans                                                                            by EE. If you don’t have an internet booster, then using the internet on your phone
                                                                                              costs up to £1 a day. We’ll automatically charge 50p for each MB you use, until
You will no longer be charged for calls to numbers beginning 0800, 0808 or 116.               you hit £1 a day (midnight to midnight) and then we won’t charge you anymore.
For calls to numbers beginning 084, 087, 09 and 118, please see our current                   You’ll need a compatible phone and internet coverage, check it at
pricing information available here, which, due to Ofcom’s reforms, may differ from            www.ee.co.uk/coverage. Remember that you can only use internet on your phone
that in your original price plan. For calls to these numbers you will be charged EE’s         in the UK and you can’t use your phone as a modem (tethering) or use internet on
access charge of 37 pence per minute excluding VAT and the applicable service                 your phone for peer to peer file sharing, instant messaging or making internet
charge, click here.                                                                           phone calls. *This plan comes with a fair use policy of 1GB per calendar month.
                                                                                              We’ll monitor how much you send and receive each calendar month so that we
Charges are per Connection per month. See the Terms and Conditions section for
                                                                                              can protect our network for all our customers. If you use more than your fair use
more information. Plans with Unlimited UK minutes and UK Texts included within
                                                                                              policy amount, we won’t charge you anymore, but we may restrict how you can
them can be used as Shared Plans unless otherwise specified.
                                                                                              use internet on your phone, depending on how often you go over your amount and
                                                                                              by how much.
Business SIM Only (30 days)
                                                                                              2. You will be charged for messages sent to non GSM networks.
1. All prices exclude VAT. You’ll have to pass our standard credit check and
register as a business customer and you may have to pay a deposit. Your monthly               3. For details of charges for specific numbers starting with 070, 08 (including
payment is for your inclusive minutes and texts from the UK to the customers of               0870), 05 and 09 please see section 1.25 of this Price Plan and the section of your
UK mobile networks and numbers starting with 01, 02 & 03 at any time. This                    price plan which starts, "All numbers prefixed by (exc VAT)" or call customer
doesn’t cover Jersey, Guernsey and the Isle of Man. You can have up to 50 plans               services on 150. All calls to these numbers are subject to a 1 minute call charge
in total on your account. Each SIM only plan user will need a compatible mobile               unless otherwise stated on our website. Calls to these numbers are not included in
which may mean that their existing phone needs unlocking, which the previous                  your monthly allowance.
network provider may charge for. If you decide to upgrade or cancel your plan,
you’ll need to give 30 days’ notice to us by phone. We’ll issue you a final bill at the
end of the 30 days to cover the notice period, any services used and any charge
that will apply if you leave before the end of any minimum term. You can get a
flexible booster included as part of your plan. You can choose one flexible booster
at a time from our current range and it applies from when you make your choice.
You can change it once every 30 days, counting from the last time that you
changed it. To change your choice of booster, just send us a text with the code of
your new choice. We’ll send you a text when your new booster is ready to use. A
fair use policy applies to internet on your phone and other legal stuff applies to
each booster as set out in your agreement with EE or as otherwise notified to you

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                    © EE Limited 2018

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What it costs - Business SIM Only (30 day term)                                                                Business SIM Only (12 months)
Monthly line rental for contract length1                                                                       The legal stuff you need to know:
 Price from 28/05/2015 to 31/05/2016                   £15.69        £20.90         £26.15      £31.38
 Price from 01/06/2016 to 29/03/2017                   £15.93        £21.24         £26.55      £31.86             1. All prices exclude VAT. You’ll have to pass our standard credit check and
 Price from 30/03/2017 to 29/03/2018                   £16.32        £21.77         £27.21      £32.65                register as a business customer and you may have to pay a deposit. You’ll
 Price from 30/03/2018                                 £16.98        £22.66         £28.32      £33.98
                                                                                                                      have to promise to stay with us for a minimum term of 12 months. Your
 Inclusive Allowance
                                                                                                                      monthly payment is for your inclusive minutes and texts from the UK to the
 Inclusive minutes to call customers of UK mobile
 networks and numbers starting with 01, 02 and                                                                        customers of UK mobile networks and numbers starting with 01, 02 & 03
                                                        500           750           1000        2000
 03 (not including Jersey, Guernsey and the Isle of                                                                   at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. You
 Man) from the UK
 Maximum number of users                                                      50
                                                                                                                      can have up to 50 plans in total on your account. Each SIM only plan user
 Inclusive texts to texts customers of UK mobile                                                                      will need a compatible mobile which may mean that their existing phone
                                                        250           250            250         500
 networks at any time                                                                                                 needs unlocking, which the previous network provider may charge for. You
 Rollover                                                No                                                           can get a flexible booster included as part of your plan. You can choose
 Call charges (per minute)
                                                                                                                      one flexible booster at a time from our current range and it applies from
 Calls to other T-Mobile UK customers, other
 operators and numbers starting with 01, 02 or 03                                                                     when you make your choice. You can change it once every 30 days,
                                                                              35p
 (not including Jersey, Guernsey & the Isle of                                                                        counting from the last time that you changed it. To change your choice of
 Man) from the UK
                                                                                                                      booster, just send us a text with the code of your new choice. We’ll send
 Text message charges (per message)
 To other T-Mobile UK customers2                                              10p                                     you a text when your new booster is ready to use. A fair use policy applies
 To other UK mobile operators’ customers2                                     10p                                     to internet on your phone and other legal stuff applies to each booster, as
 To non-UK mobile operators’ customers2                                       20p                                     set out in your agreement with EE or as otherwise notified to you by EE. If
 All numbers prefixed by (exc VAT)3                                                                                   you don’t have an internet booster, then using the internet on your phone
                                                         EE’s Access Charge of 37p/minute plus the                    costs up to £1 a day. We’ll automatically charge 50p for each MB you use,
 0845, 0870                                           applicable Service Charge of the provider they are
                                                             calling (see www.ee.co.uk/ukcalling)                     until you hit £1 a day (midnight to midnight) and then we won’t charge you
 0808, 0800, 0500                                                      Free of Charge                                 anymore. You’ll need a compatible phone and internet coverage, check it
                                                         EE’s Access Charge of 37p/minute plus the                    at www.ee.co.uk/coverage. Remember that you can only use internet on
 All other 08                                         applicable Service Charge of the provider they are
                                                             calling (see www.ee.co.uk/ukcalling)                     your phone in the UK and you can’t use your phone as a modem
 070                                                            From 25p/minute to 75p/minute                         (tethering) or use internet on your phone for peer to peer file sharing,
                                                                                                                      instant messaging or making internet phone calls. *This plan comes with a
                                                                                                                      fair use policy of 1GB per calendar month. We’ll monitor how much you
                                                                                                                      send and receive each calendar month so that we can protect our network
                                                                                                                      for all our customers. If you use more than your fair use policy amount, we

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                                    © EE Limited 2018

                                                                                                           3
won’t charge you anymore, but we may restrict how you can use internet                      the nearest penny on the bill, then added together before VAT is added to
      on your phone, depending on how often you go over your amount and by                        this final figure. All chargeable calls will be subject to a 1 minute minimum
      how much.                                                                                   charge unless otherwise stated.
   2. You will be charged for messages sent to non GSM networks.                               7. A call ends when:
   3. For details of charges for specific numbers starting with 070, 08 (including                     a) you end the call on your device;
      0870), 05 and 09 go to our website www.ee.co.uk/businessterms. All calls                         b) 16 seconds after your calling device loses signal for any reason
      to these numbers are subject to a 1 minute call charge unless otherwise                               (note: we continue to maintain the call in case your device re-
      stated on our website. Calls to these numbers are not included in your                                establishes a signal with our network within this period); or
      monthly allowance.                                                                               c) you do not end the call on your device, up to 30 seconds after the
                                                                                                            last third party you were connected to has ended their call.
What it costs - Business SIM Only (12 month term)                                              8. When you join a T-Mobile business pay monthly plan, you should be sent
                                                                                                  your first bill within two weeks of becoming a customer. Your first months
   1. If your inclusive allowance runs out during a call, we will charge you for the
                                                                                                  charge and inclusive minutes will be proportionate to the number of days
      remainder of that call.
                                                                                                  from your date of joining to the end date of your bill. All monthly charges
   2. A text message consists of up to 160 characters. If you send a longer
                                                                                                  and inclusive minutes and texts allowances will be proportionate to part
      message, you will be charged for two or more text messages as
                                                                                                  months used, except where this would cause conflict with any other part of
      appropriate.
                                                                                                  the agreement.
   3. The allowance you have used is worked out when we print your bill. You
      can get an estimate of the amount used by calling T-Mobile account                   Monthly line rental for contract length1
      enquiry service (dial 150). The estimate includes the inclusive allowance            Price from 28/05/2015 to 31/05/2016                £11.09     £16.63         £22.17   £27.71
      you have used up to the time of the enquiry, in the current billing period. If       Price from 01/06/2016 to 29/03/2017                £11.26     £16.89         £22.51   £28.14
      there is a difference between the account services estimates and the                 Price from 30/03/2017 to 29/03/2018                £11.54     £17.31         £23.07   £28.84
                                                                                           Price from 30/03/2018                              £12.01     £18.01         £24.01   £30.02
      amount shown on the bill, the latter takes precedence.
                                                                                           Inclusive Allowance
   4. Diverted calls are charged at the local or national rate, or if appropriate,
                                                                                           Inclusive minutes to call customers of UK mobile
      the relevant mobile or special number rate. Diverted calls are not included          networks and numbers starting with 01, 02 and
                                                                                                                                               500         750          1000     2000
      in your inclusive allowance.                                                         03 (not including Jersey, Guernsey and the Isle
                                                                                           of Man) from the UK
   5. Per second charging applies to all types of chargeable calls (unless
                                                                                           Maximum number of users                                                50
      otherwise stated). Charging starts when a call is answered by a person or            Inclusive texts to texts customers of UK mobile
                                                                                                                                               250         250           250      500
      an answering device.                                                                 networks at any time
   6. On the bill, for business pay monthly customers the charge for each call is          Rollover                                            No
                                                                                           Call charges (per minute)
      rounded to the nearest tenth of a penny. The total of each of the sub-
                                                                                           Calls to other T-Mobile UK customers, other
      categories of ‘call charges’ and ‘other usage charges’ will be rounded to            operators and numbers starting with 01, 02 or 03
                                                                                                                                                                  35p

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                        © EE Limited 2018

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(not including Jersey, Guernsey & the Isle of                                                                  understand and agree that you’ll be charged our usual roaming charges,
 Man) from the UK
                                                                                                                see http://business1.ee.co.uk/roaming. You don’t get a flexible booster
 Text message charges (per message)
 To other T-Mobile UK customers2                                        10p
                                                                                                                included as part of this plan and you can’t get next day phone replacement
 To other UK mobile operators’ customers2                               10p                                     as part of business extras.
 To non-UK mobile operators’ customers2                                 20p                                  2. You will be charged for messages sent to non GSM networks.
 All numbers prefixed by (exc VAT)3                                                                          3. For details of charges for specific numbers starting with 070, 08 (including
                                                    EE’s Access Charge of 37p/minute plus the                   0870), 05 and 09 go to our website www.ee.co.uk/businessterms. All calls
 0845, 0870                                      applicable Service Charge of the provider they are
                                                        calling (see www.ee.co.uk/ukcalling)                    to these numbers are subject to a 1 minute call charge unless otherwise
 0808, 0800, 0500                                                 Free of Charge                                stated on our website. Calls to these numbers are not included in your
                                                    EE’s Access Charge of 37p/minute plus the                   monthly allowance.
 All other 08                                    applicable Service Charge of the provider they are
                                                        calling (see www.ee.co.uk/ukcalling)
                                                                                                          What it costs – Business Pay Monthly (6 month term)
 070                                                      From 25p/minute to 75p/minute

                                                                                                             1. If your inclusive allowance runs out during a call, we will charge you for the
Business Pay Monthly (6 months)                                                                                 remainder of that call.
The legal stuff you need to know:                                                                            2. A text message consists of up to 160 characters. If you send a longer
                                                                                                                message, you will be charged for two or more text messages as
       1. All prices exclude VAT. You’ll have to pass our standard credit check and                             appropriate.
          register as a business customer and you may have to pay a deposit. You’ll                          3. The allowance you have used is worked out when we print your bill. You
          have to promise to stay with us for a minimum term of 6 months. Your                                  can get an estimate of the amount used by calling T-Mobile account
          monthly payment is for your inclusive minutes and texts from the UK to the                            enquiry service (dial 150). The estimate includes the inclusive allowance
          customers of UK mobile networks and numbers starting with 01, 02 & 03                                 you have used up to the time of the enquiry, in the current billing period. If
          at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. You                             there is a difference between the account services estimates and the
          can have up to 50 plans in total on your account. If you choose a                                     amount shown on the bill, the latter takes precedence.
          Blackberry phone and want to use it for emails then you’ll need to buy an                          4. Diverted calls are charged at the local or national rate, or if appropriate,
          Unlimited BIS booster which costs £5 per month per user. If you buy an                                the relevant mobile or special number rate. Diverted calls are not included
          always on phone, that means that you understand and agree that your                                   in your inclusive allowance.
          phone is "always on" for using the internet in the UK. You can switch this                         5. Per second charging applies to all types of chargeable calls (unless
          off by going to settings –> general settings –> Network and then making                               otherwise stated). Charging starts when a call is answered by a person or
          sure data is switched off. However, we’ve set up your phone so that it is                             an answering device.
          not always connected to the internet if you travel outside the UK. If you                          6. On the bill, for business pay monthly customers the charge for each call is
          change this set up and then use your phone outside the UK, you also                                   rounded to the nearest tenth of a penny. The total of each of the sub-

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                               © EE Limited 2018

                                                                                                      5
categories of ‘call charges’ and ‘other usage charges’ will be rounded to            Calls to other T-Mobile UK customers, other
                                                                                            operators and numbers starting with 01, 02 or 03
       the nearest penny on the bill, then added together before VAT is added to                                                                                      35p
                                                                                            (not including Jersey, Guernsey & the Isle of
       this final figure. All chargeable calls will be subject to a 1 minute minimum        Man) from the UK

       charge unless otherwise stated.                                                      Text message charges (per message)
                                                                                            To other T-Mobile UK customers2                                           10p
    7. A call ends when:
                                                                                            To other UK mobile operators’ customers2                                  10p
            a) you end the call on your device;
                                                                                            To non-UK mobile operators’ customers2                                    20p
            b) 16 seconds after your calling device loses signal for any reason             All numbers prefixed by (exc VAT)3
                 (note: we continue to maintain the call in case your device re-                                                                  EE’s Access Charge of 37p/minute plus the
                 establishes a signal with our network within this period); or              0845, 0870                                         applicable Service Charge of the provider they are
                                                                                                                                                      calling (see www.ee.co.uk/ukcalling)
            c) you do not end the call on your device, up to 30 seconds after the
                                                                                            0808, 0800, 0500                                                    Free of Charge
                 last third party you were connected to has ended their call.                                                                     EE’s Access Charge of 37p/minute plus the
    8. When you join a T-Mobile business pay monthly plan, you should be sent               All other 08                                       applicable Service Charge of the provider they are
                                                                                                                                                      calling (see www.ee.co.uk/ukcalling)
       your first bill within two weeks of becoming a customer. Your first months
                                                                                            070                                                         From 25p/minute to 75p/minute
       charge and inclusive minutes will be proportionate to the number of days
       from your date of joining to the end date of your bill. All monthly charges
       and inclusive minutes and texts allowances will be proportionate to part
       months used, except where this would cause conflict with any other part of
                                                                                           Business Pay Monthly (12 months)
       the agreement.                                                                      The legal stuff you need to know:

Monthly line rental for contract length1                                                          1. All prices exclude VAT. You’ll have to pass our standard credit check and
Price from 28/05/2015 to 31/05/2016                £27.71               £33.26
                                                                                                     register as a business customer and you may have to pay a deposit. You’ll
Price from 01/06/2016 to 29/03/2017                £28.14               £33.77
                                                                                                     have to promise to stay with us for a minimum term of 12 months. Your
Price from 30/03/2017 to 29/03/2018                £28.84               £34.61
                                                                                                     monthly payment is for your inclusive minutes and texts from the UK to the
Price from 30/03/2018                              £30.02               £36.02
Inclusive Allowance                                                                                  customers of UK mobile networks and numbers starting with 01, 02 & 03
Inclusive minutes to call customers of UK mobile                                                     at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. You
networks and numbers starting with 01, 02 and                                                        can have up to 50 plans in total on your account. If you choose a
                                                     750                 1000
03 (not including Jersey, Guernsey and the Isle
of Man) from the UK                                                                                  Blackberry phone and want to use it for emails then you’ll need to buy an
Maximum number of users                                           50                                 Unlimited BIS and internet booster which costs £5 per month per user.
Inclusive texts to texts customers of UK mobile
                                                                  250                                You’ll also get internet on your phone. You’ll get 100MB of internet a
networks at any time
                                                                                                     month if you choose a plan costing £25 or £30 a month. You’ll get 250MB
Rollover                                                          No
Call charges (per minute)
                                                                                                     a month if you choose the £35 a month plan. If you use more than the MB
                                                                                                     included in those plans and don’t have an internet booster, we’ll

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                           © EE Limited 2018

                                                                                       6
automatically charge you 50p for each MB you use, up to a total of £1                  3. For details of charges for specific numbers starting with 070, 08 (including
    each day (midnight to midnight) and then we won’t charge you anymore.                     0870), 05 and 09 go to our website at www.ee.co.uk/businessterms. All
    *This plan comes with a fair use policy of 1GB per calendar month. We’ll                  calls to these numbers are subject to a 1 minute call charge unless
    monitor how much you send and receive each calendar month so that we                      otherwise stated on our website. Calls to these numbers are not included
    can protect our network for all our customers. If you use more than your                  in your monthly allowance.
    fair use policy amount, we won’t charge you anymore, but we may restrict
    how you can use internet on your phone, depending on how often you go               What it costs - Business Pay Monthly (12 month term)
    over your amount and by how much. You’ll get 500MB a month if you
                                                                                           1. If your inclusive allowance runs out during a call, we will charge you for the
    choose the £40 a month plan. You’ll get 1GB a month if you choose the
                                                                                              remainder of that call.
    £45 a month plan. *The £40 a month plan comes with a fair use policy of
                                                                                           2. A text message consists of up to 160 characters. If you send a longer
    500MB per calendar month. The £45 a month plan comes with a fair use
                                                                                              message, you will be charged for two or more text messages as
    policy of 1GB per calendar month. We’ll monitor how much you send and
                                                                                              appropriate.
    receive each calendar month so that we can protect our network for all our
                                                                                           3. The allowance you have used is worked out when we print your bill. You
    customers. If you use more than your fair use policy amount, we won’t
                                                                                              can get an estimate of the amount used by calling T-Mobile account
    charge you anymore, but we may restrict how you can use your data,
                                                                                              enquiry service (dial 150). The estimate includes the inclusive allowance
    depending on how often you go over your amount and by how much.
                                                                                              you have used up to the time of the enquiry, in the current billing period. If
    You’ll need a compatible phone and internet coverage, check it at
                                                                                              there is a difference between the account services estimates and the
    www.ee.co.uk/coverage. Remember that you can only use internet on your
                                                                                              amount shown on the bill, the latter takes precedence.
    phone in the UK and you can’t use your phone as a modem (tethering) or
                                                                                           4. Diverted calls are charged at the local or national rate, or if appropriate,
    use internet on your phone for peer to peer file sharing, or making internet
                                                                                              the relevant mobile or special number rate. Diverted calls are not included
    phone calls. If you buy an always on phone that means that you
                                                                                              in your inclusive allowance
    understand and agree that your phone is "always on" for using the internet
                                                                                           5. Per second charging applies to all types of chargeable calls (unless
    in the UK. You can switch this off by going to settings –> general settings –
                                                                                              otherwise stated). Charging starts when a call is answered by a person or
    > Network and then making sure data is switched off. However, we’ve set
                                                                                              an answering device.
    up your phone so that it is not always connected to the internet if you
                                                                                           6. On the bill, for business pay monthly customers the charge for each call is
    travel outside the UK. If you change this set up and then use your phone
                                                                                              rounded to the nearest tenth of a penny. The total of each of the sub-
    outside the UK, you also understand and agree that you’ll be charged our
                                                                                              categories of ‘call charges’ and ‘other usage charges’ will be rounded to
    usual roaming charges, see http://business1.ee.co.uk/small-
                                                                                              the nearest penny on the bill, then added together before VAT is added to
    business/roaming You don’t get a flexible booster included as part of this
                                                                                              this final figure. All chargeable calls will be subject to a 1 minute minimum
    plan, but you can add a chargeable booster to your account for £5 a month
                                                                                              charge unless otherwise stated.
    per user.
                                                                                           7. A call ends when:
 2. You will be charged for messages sent to non GSM networks.

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                               © EE Limited 2018

                                                                                    7
a) you end the call on your device;                                                         To other UK mobile operators’ customers2                           10p
           b) 16 seconds after your calling device loses signal for any reason                         To non-UK mobile operators’ customers2                             20p
                                                                                                                                           3
                                                                                                       All numbers prefixed by (exc VAT)
                (note: we continue to maintain the call in case your device re-
                                                                                                                                                      EE’s Access Charge of 37p/minute plus the
                establishes a signal with our network within this period); or                          0845, 0870                                  applicable Service Charge of the provider they are
           c) you do not end the call on your device, up to 30 seconds after the                                                                          calling (see www.ee.co.uk/ukcalling)
                last third party you were connected to has ended their call.                           0808, 0800, 0500                                             Free of Charge
                                                                                                                                                      EE’s Access Charge of 37p/minute plus the
    8. When you join a T-Mobile business pay monthly plan, you should be sent                          All other 08                                applicable Service Charge of the provider they are
       your first bill within two weeks of becoming a customer. Your first months                                                                         calling (see www.ee.co.uk/ukcalling)
       charge and inclusive minutes will be proportionate to the number of days                        070                                                  From 25p/minute to 75p/minute
       from your date of joining to the end date of your bill. All monthly charges
       and inclusive minutes and texts allowances will be proportionate to part
       months used, except where this would cause conflict with any other part of                     Business Pay Monthly (18 months)
       the agreement.
                                                                                                      The legal stuff you need to know:
Monthly line rental for contract length1
Price from 28/05/2015 to 31/05/2016                  £27.71   £33.26   £38.79   £44.35   £49.98
                                                                                                             1. All prices exclude VAT. You’ll have to pass our standard credit check and
Price from 01/06/2016 to 29/03/2017                  £28.14   £33.77   £39.39   £45.03   £50.66                 register as a business customer and you may have to pay a deposit. You’ll
Price from 30/03/2017 to 29/03/2018                  £28.84   £34.61   £40.37   £46.15   £51.25                 have to promise to stay with us for a minimum term of 18 months. Your
Price from 30/03/2018                                £30.02   £36.02   £42.02   £48.04     -                    monthly payment is for your inclusive minutes and texts from the UK to the
Inclusive Allowance                                                                                             customers of UK mobile networks and numbers starting with 01, 02 & 03
Inclusive minutes to call customers of UK mobile                                                                at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. You
networks and numbers starting with 01, 02 and
                                                      750     1000     2000     2000     2000                   can have up to 50 plans in total on your account. If you choose a
03 (not including Jersey, Guernsey and the Isle of
Man) from the UK                                                                                                Blackberry phone and want to use it for emails then you’ll need to buy an
Maximum number of users                                                 50
                                                                                                                Unlimited BIS and internet booster which costs £5 per month per user.
Inclusive texts to texts customers of UK mobile
networks at any time
                                                      250      250      250      500      500                   You’ll also get internet on your phone. You’ll get 100MB of internet a
Inclusive internet on your phone                     100MB    100MB    250MB    500MB     1GB                   month if you choose a plan costing £25 or £30 a month. You’ll get 250MB
Rollover                                                                No                                      a month if you choose the £35 a month plan. If you use more than the MB
Call charges (per minute)                                                                                       included in those plans and don’t have an internet booster, we’ll
Calls to other T-Mobile UK customers, other                                                                     automatically charge you 50p for each MB you use, up to a total of £1
operators and numbers starting with 01, 02 or 03
                                                                        35p                                     each day (midnight to midnight) and then we won’t charge you anymore.
(not including Jersey, Guernsey & the Isle of
Man) from the UK                                                                                                *This plan comes with a fair use policy of 1GB per calendar month. We’ll
Text message charges (per message)
                                                                                                                monitor how much you send and receive each calendar month so that we
To other T-Mobile UK customers2                                         10p

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                               © EE Limited 2018

                                                                                                  8
can protect our network for all our customers. If you use more than your                 stuff applies to each booster, check it all out in sections 2, 3 and 4 of this
     fair use policy amount, we won’t charge you anymore, but we may restrict                 Price Plan. If you buy an always on phone that means that you understand
     how you can use internet on your phone, depending on how often you go                    and agree that your phone is "always on" for using the internet in the UK.
     over your amount and by how much. You’ll get 500MB a month if you                        You can switch this off by going to settings –> general settings –> Network
     choose the £40 a month plan. You’ll get 1GB a month if you choose the                    and then making sure data is switched off. However, we’ve set up your
     £45 a month plan. *The £40 a month plan comes with a fair use policy of                  phone so that it is not always connected to the internet if you travel outside
     500MB per calendar month. The £45 a month plan comes with a fair use                     the UK. If you change this set up and then use your phone outside the UK,
     policy of 1GB per calendar month. The £50 a month plan comes with a fair                 you also understand and agree that you’ll be charged our usual roaming
     use policy of 3GB per calendar month. We’ll monitor how much you send                    charges, see http://business1.ee.co.uk/small-business/roaming
     and receive each calendar month so that we can protect our network for all            2. You will be charged for messages sent to non GSM networks.
     our customers. If you use more than your fair use policy amount, we won’t             3. For details of charges for specific numbers starting with 070, 08 (including
     charge you anymore, but we may restrict how you can use your data,                       0870), 05 and 09 go to our website at www.ee.co.uk/businessterms. All
     depending on how often you go over your amount and by how much.                          calls to these numbers are subject to a 1 minute call charge unless
     You’ll need a compatible phone and internet coverage, check it at                        otherwise stated on our website. Calls to these numbers are not included
     www.ee.co.uk/coverage. Remember that you can only use internet on your                   in your monthly allowance.
     phone in the UK and you can’t use your phone as a modem (tethering) or
     use internet on your phone for peer to peer file sharing, or making internet       What it costs - Business Pay Monthly (18 month term)
     phone calls. You can get a flexible booster included as part of your plan.
                                                                                           1. If your inclusive allowance runs out during a call, we will charge you for the
     You can get the internet booster if you have the £25, £30 or £40 a month
                                                                                              remainder of that call.
     plan, but the internet booster’s fair use amount of 500MB a month
                                                                                           2. A text message consists of up to 160 characters. If you send a longer
     replaces your existing monthly data allowance, it does not get added on
                                                                                              message, you will be charged for two or more text messages as
     top. As you already have lots of data with the £40, £45 and £50 a month
                                                                                              appropriate.
     plan you can’t get the internet booster with those plans. You can choose
                                                                                           3. The allowance you have used is worked out when we print your bill. You
     one flexible booster at a time from our current range and it applies from
                                                                                              can get an estimate of the amount used by calling T-Mobile account
     when you make your choice
                                                                                              enquiry service (dial 150). The estimate includes the inclusive allowance
                                                                                              you have used up to the time of the enquiry, in the current billing period. If
     If you choose a Blackberry phone and want to use it for emails then you’ll
                                                                                              there is a difference between the account services estimates and the
     need an Unlimited BIS and internet booster. You can change your flexible
                                                                                              amount shown on the bill, the latter takes precedence.
     booster once every 30 days, counting from the last time that you changed
                                                                                           4. Diverted calls are charged at the local or national rate, or if appropriate,
     it. To change your choice of booster, just send us a text with the code of
                                                                                              the relevant mobile or special number rate. Diverted calls are not included
     your new choice. We’ll send you a text when your new booster is ready to
                                                                                              in your inclusive allowance
     use. A fair use policy applies to internet on your phone and other legal

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                               © EE Limited 2018

                                                                                    9
5. Per second charging applies to all types of chargeable calls (unless                              Inclusive minutes to call
                                                                                                         customers of UK mobile
       otherwise stated). Charging starts when a call is answered by a person or                         networks and numbers starting
                                                                                                                                            500       750       1000        2000        2000    2000    2000
       an answering device.                                                                              with 01, 02 and 03 (not
                                                                                                         including Jersey, Guernsey and
    6. On the bill, for business pay monthly customers the charge for each call is                       the Isle of Man) from the UK
       rounded to the nearest tenth of a penny. The total of each of the sub-                            Maximum number of users                                            50
       categories of ‘call charges’ and ‘other usage charges’ will be rounded to                         Inclusive texts to texts
       the nearest penny on the bill, then added together before VAT is added to                         customers of UK mobile             250       250       250         500          500    500      500
                                                                                                         networks at any time
       this final figure. All chargeable calls will be subject to a 1 minute minimum
                                                                                                         Inclusive internet on your
       charge unless otherwise stated.                                                                                                        -     100MB      100MB       250MB        500MB   1GB      3GB
                                                                                                         phone
    7. A call ends when:                                                                                 Rollover                                                           No
            a) you end the call on your device;
                                                                                                         Call charges (per minute)
            b) 16 seconds after your calling device loses signal for any reason
                                                                                                         Calls to other T-Mobile UK
                 (note: we continue to maintain the call in case your device re-                         customers, other operators and
                 establishes a signal with our network within this period); or                           numbers starting with 01, 02 or
                                                                                                                                                                            35p
                                                                                                         03 (not including Jersey,
            c) you do not end the call on your device, up to 30 seconds after the                        Guernsey & the Isle of Man)
                 last third party you were connected to has ended their call.                            from the UK

    8. When you join a T-Mobile business pay monthly plan, you should be sent                            Text message charges (per message)

       your first bill within two weeks of becoming a customer. Your first months                        To other T-Mobile UK
                                                                                                                                                                            10p
                                                                                                         customers2
       charge and inclusive minutes will be proportionate to the number of days
                                                                                                         To other UK mobile operators’
                                                                                                                                                                            10p
       from your date of joining to the end date of your bill. All monthly charges                       customers2
       and inclusive minutes and texts allowances will be proportionate to part                          To non-UK mobile operators’
                                                                                                                                                                            20p
                                                                                                         customers2
       months used, except where this would cause conflict with any other part of
                                                                                                         All numbers prefixed by (exc VAT)3
       the agreement.
                                                                                                                                           EE’s Access Charge of 37p/minute plus the applicable Service Charge
                                                                                                         0845, 0870
                                          1                                                                                                     of the provider they are calling (see www.ee.co.uk/ukcalling)
Monthly line rental for contract length
                                                                                                         0808, 0800, 0500                                              Free of Charge
Price from 28/05/2015 to
                                  £22.17      £27.71   £33.26   £38.79   £44.35   £49.89   £53.46
31/05/2016                                                                                                                                 EE’s Access Charge of 37p/minute plus the applicable Service Charge
                                                                                                         All other 08
Price from 01/06/2016 to                                                                                                                        of the provider they are calling (see www.ee.co.uk/ukcalling)
                                  £22.51      £28.14   £33.77   £39.39   £45.03   £50.66   £54.28
29/03/2017                                                                                               070                                                 From 25p/minute to 75p/minute
Price from 30/03/2017 to
                                  £23.07      £28.84   £34.61   £40.37   £46.15   £51.25   £55.63
29/03/2018
Price from 30/03/2018             £24.01      £30.02   £36.02   £42.02   £48.04     -        -

Inclusive Allowance

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                                         © EE Limited 2018

                                                                                                    10
Business Pay Monthly (24 months)                                                             depending on how often you go over your amount and by how much.
                                                                                             You’ll need a compatible phone and internet coverage, check it at
The legal stuff you need to know:                                                            www.ee.co.uk/coverage. Remember that you can only use internet on your
                                                                                             phone in the UK and you can’t use your phone as a modem (tethering) or
    1. All prices exclude VAT. You’ll have to pass our standard credit check and
                                                                                             use internet on your phone for peer to peer file sharing, or making internet
       register as a business customer and you may have to pay a deposit. You’ll
                                                                                             phone calls. You can get a flexible booster included as part of your plan.
       have to promise to stay with us for a minimum term of 24 months. Your
                                                                                             You can get the internet booster if you have the £20, £25, £30 or £30 a
       monthly payment is for your inclusive minutes and texts from the UK to the
                                                                                             month plan, but the internet booster’s fair use amount of 500MB a month
       customers of UK mobile networks and numbers starting with 01, 02 & 03
                                                                                             replaces your existing monthly data allowance, it does not get added on
       at any time. This doesn’t cover Jersey, Guernsey and the Isle of Man. You
                                                                                             top. As you already have lots of data with the £35, £40 and £45 a month
       can have up to 50 plans in total on your account. If you choose a
                                                                                             plan you can’t get the internet booster with those plans. You can choose
       Blackberry phone and want to use it for emails then you’ll need to buy an
                                                                                             one flexible booster at a time from our current range and it applies from
       Unlimited BIS and internet booster which costs £5 per month per user.
                                                                                             when you make your choice.
       You’ll also get internet on your phone. You’ll get 100MB of internet a
       month if you choose a plan costing £20 or £25 a month. You’ll get 250MB
                                                                                            If you choose a Blackberry phone and want to use it for emails then you’ll
       a month if you choose the £30 a month plan. If you use more than the MB
                                                                                            need an Unlimited BIS and internet booster. You can change your flexible
       included in those plans and don’t have an internet booster, we’ll
                                                                                            booster once every 30 days, counting from the last time that you changed
       automatically charge you 50p for each MB you use, up to a total of £1
                                                                                            it. To change your choice of booster, just send us a text with the code of
       each day (midnight to midnight) and then we won’t charge you anymore.
                                                                                            your new choice. We’ll send you a text when your new booster is ready to
       *This plan comes with a fair use policy of 1GB per calendar month. We’ll
                                                                                            use. A fair use policy applies to internet on your phone and other legal
       monitor how much you send and receive each calendar month so that we
                                                                                            stuff applies to each booster, check it all out in sections 2, 3 and 4 of this
       can protect our network for all our customers. If you use more than your
                                                                                            Price Plan. If you buy an always on phone that means that you understand
       fair use policy amount, we won’t charge you anymore, but we may restrict
                                                                                            and agree that your phone is "always on" for using the internet in the UK.
       how you can use internet on your phone, depending on how often you go
                                                                                            You can switch this off by going to settings –> general settings –> Network
       over your amount and by how much. You’ll get 500MB a month if you
                                                                                            and then making sure data is switched off. However, we’ve set up your
       choose the £35 a month plan. You’ll get 1GB a month if you choose the
                                                                                            phone so that it is not always connected to the internet if you travel outside
       £40 a month plan. *The £40 a month plan comes with a fair use policy of
                                                                                            the UK. If you change this set up and then use your phone outside the UK,
       500MB per calendar month. The £45 a month plan comes with a fair use
                                                                                            you also understand and agree that you’ll be charged our usual roaming
       policy of 3GB per calendar month. We’ll monitor how much you send and
                                                                                            charges, see http://business1.ee.co.uk/small-business/roaming
       receive each calendar month so that we can protect our network for all our
                                                                                         2. You will be charged for messages sent to non GSM networks.
       customers. If you use more than your fair use policy amount, we won’t
                                                                                         3. For details of charges for specific numbers starting with 070, 08 (including
       charge you anymore, but we may restrict how you can use your data,
                                                                                            0870), 05 and 09 go to our website at www.ee.co.uk/businessterms. All

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                           © EE Limited 2018

                                                                                    11
calls to these numbers are subject to a 1 minute call charge unless                             b) 16 seconds after your calling device loses signal for any reason
       otherwise stated on our website. Calls to these numbers are not included                             (note: we continue to maintain the call in case your device re-
       in your monthly allowance.                                                                           establishes a signal with our network within this period); or
                                                                                                       c) you do not end the call on your device, up to 30 seconds after the
What it costs - Business Pay Monthly (24 month term)                                                        last third party you were connected to has ended their call.
                                                                                                8. When you join a T-Mobile business pay monthly plan, you should be sent
   1. If your inclusive allowance runs out during a call, we will charge you for the
                                                                                                   your first bill within two weeks of becoming a customer. Your first months
      remainder of that call.
                                                                                                   charge and inclusive minutes will be proportionate to the number of days
   2. A text message consists of up to 160 characters. If you send a longer
                                                                                                   from your date of joining to the end date of your bill. All monthly charges
      message, you will be charged for two or more text messages as
                                                                                                   and inclusive minutes and texts allowances will be proportionate to part
      appropriate.
                                                                                                   months used, except where this would cause conflict with any other part of
   3. The allowance you have used is worked out when we print your bill. You
                                                                                                   the agreement.
      can get an estimate of the amount used by calling T-Mobile account
      enquiry service (dial 150). The estimate includes the inclusive allowance
      you have used up to the time of the enquiry, in the current billing period. If
      there is a difference between the account services estimates and the                  Monthly line rental for contract length1
      amount shown on the bill, the latter takes precedence.                                Price from 28/05/2015 to
                                                                                                                              £16.63   £22.17   £27.71     £33.26   £38.79   £44.35   £48.10
                                                                                            31/05/2016
   4. Diverted calls are charged at the local or national rate, or if appropriate,
                                                                                            Price from 01/06/2016 to
                                                                                                                              £16.89   £22.51   £28.14     £33.77   £39.39   £45.03   £48.84
      the relevant mobile or special number rate. Diverted calls are not included           29/03/2017
      in your inclusive allowance                                                           Price from 30/03/2017 to
                                                                                                                              £17.31   £23.07   £28.84     £34.61   £40.37   £46.15   £50.06
                                                                                            29/03/2018
   5. Per second charging applies to all types of chargeable calls (unless
                                                                                            Price from 30/03/2018             £18.01   £24.01   £30.02     £36.02   £42.02   £48.04   £52.11
      otherwise stated). Charging starts when a call is answered by a person or
                                                                                            Inclusive Allowance
      an answering device.
                                                                                            Inclusive minutes to call
   6. On the bill, for business pay monthly customers the charge for each call is           customers of UK mobile
      rounded to the nearest tenth of a penny. The total of each of the sub-                networks and numbers starting
                                                                                                                               500      750     1000        2000     2000    2000     2000
                                                                                            with 01, 02 and 03 (not
      categories of ‘call charges’ and ‘other usage charges’ will be rounded to             including Jersey, Guernsey and
                                                                                            the Isle of Man) from the UK
      the nearest penny on the bill, then added together before VAT is added to
                                                                                            Maximum number of users                                         50
      this final figure. All chargeable calls will be subject to a 1 minute minimum
                                                                                            Inclusive texts to texts
      charge unless otherwise stated.                                                       customers of UK mobile             250      250      250        500      500      500      500
   7. A call ends when:                                                                     networks at any time
           a) you end the call on your device;                                              Inclusive internet on your
                                                                                                                                 -     100MB    100MB      250MB    500MB     1GB      3GB
                                                                                            phone
                                                                                            Rollover                                                        No

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                          © EE Limited 2018

                                                                                       12
Call charges (per minute)                                                                                       the usage on your account so that we can protect our network for all our
 Calls to other T-Mobile UK                                                                                      customers. If you fail to reduce your usage, we reserve the right to ask you
 customers, other operators and
 numbers starting with 01, 02 or                                                                                 to move your account to another, more appropriate, price plan. Any SIM
                                                                  35p
 03 (not including Jersey,                                                                                       only plan user will need a compatible mobile which may mean that their
 Guernsey & the Isle of Man)
 from the UK                                                                                                     existing phone needs unlocking, which the previous network provider may
 Text message charges (per message)                                                                              charge for. If you choose a 30 day SIM only plan and decide to upgrade or
 To other T-Mobile UK
                                                                  10p
                                                                                                                 cancel your plan, you’ll need to give 30 days’ notice to us by phone. We’ll
 customers2
                                                                                                                 issue you a final bill at the end of the 30 days to cover the notice period,
 To other UK mobile operators’
                                                                  10p                                            any services used and any charge that will apply if you leave before the
 customers2
 To non-UK mobile operators’                                                                                     end of any minimum term.
                                                                  20p
 customers2                                                                                                   2. You’ll get BlackBerry® Instant email included in your plan. A fair use policy
                                     3
 All numbers prefixed by (exc VAT)
                                                                                                                 of 1GB a month also applies. We’ll monitor how much you send and
                                   EE’s Access Charge of 37p/minute plus the applicable Service Charge
 0845, 0870
                                        of the provider they are calling (see www.ee.co.uk/ukcalling)            receive each calendar month so that we can protect our network for all our
 0808, 0800, 0500                                            Free of Charge                                      customers. If you use more than your fair use policy amount, we won’t
                                   EE’s Access Charge of 37p/minute plus the applicable Service Charge           charge you anymore, but we may restrict how you can use your plan,
 All other 08
                                        of the provider they are calling (see www.ee.co.uk/ukcalling)            depending on how often you go over your amount and by how much. For
 070                                                 From 25p/minute to 75p/minute
                                                                                                                 mobile internet you’ll need internet coverage, check it at
                                                                                                                 www.ee.co.uk/coverage. Remember that you can only use internet in the
                                                                                                                 UK and you can’t use your phone or BlackBerry® as a modem or use
Business Unlimited                                                                                               internet for peer to peer file sharing or making internet phone calls.
The legal stuff you need to know:                                                                             3. You’ll also get internet on your phone. You’ll need internet coverage,
                                                                                                                 check it at www.ee.co.uk/coverage. Remember that you can only use
       1. You’ll have to pass our standard credit check and register as a business                               internet in the UK and you can’t use your phone as a modem or use
          customer and you may have to pay a deposit. If you choose a 24 month                                   internet for peer to peer file sharing or making internet phone calls. This
          plan you’ll have to promise to stay with us for a minimum term of 24                                   comes with a fair use policy of 1GB a month. We’ll monitor how much you
          months. You may have to pay a deposit. You can have up to 100 Business                                 send and receive each calendar month so that we can protect our network
          Unlimited plans on your account. Business Unlimited gives you unlimited                                for all our customers. If you use more than your fair use policy amount, we
          inclusive minutes and unlimited texts from the UK to customers of UK                                   won’t charge you anymore, but we may restrict how you can use your
          mobile networks and numbers starting with 01, 02 & 03 at any time. This                                plan, depending on how often you go over your amount and by how much.
          doesn’t cover Jersey, Guernsey and the Isle of Man. A fair use policy                                  Your phone is "always on" for using the internet in the UK. You can switch
          applies to the use of unlimited minutes. So, if the average use on your                                this off by going to settings –> general settings –> Network and then
          account is over 1800 minutes a month per user, we may ask you to reduce                                making sure data is switched off. However, we’ve set up your phone so

  B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                                © EE Limited 2018

                                                                                                         13
that it is not always connected to the internet if you travel outside the UK. If        email servers: Microsoft Exchange, IBM Lotus Domino, Novell and
    you change this set up and then use your pone outside the UK, you also                  Groupwise. You’ll have to pay a monthly charge for the minimum period of
    understand and agree that you’ll be charged our usual roaming charges,                  your contract to use the service and also purchase one off client access
    see http://business1.ee.co.uk/small-business/roaming                                    licences for each BlackBerry® user. The exact costs will depend on the
 4. Applies to messages sent from your mobile phone. You will be charged for                number of BlackBerry® phones and other services you add to your
    messages sent to non-GSM networks.                                                      account. You will also have to pay an installation charge. If you install BES
 5. You can add an unlimited email booster for £5 extra a month for either 1 or             yourself and have under 150 users, we’ll just need to do a remote health
    24 months. If you choose the monthly booster, the cost will be added to                 check first which will cost up to £150. If you want us to install BES for you
    your next bill and then every bill each month until you ask us to remove it.            at your offices, it will cost up to £750, including on-going technical support
    If you choose the 24 month booster, you’ll need to promise to pay that                  for the length of your minimum term commitment for BES. You can have
    extra £5 each month for at least 24 months. If you cancel your BESX                     up to 2000 users on one BES server. BES is subject to a fair use policy of
    before the end of the 24 months, you’ll have to pay a cancellation charge               1GB of data per month. We’ll monitor how much you send and receive
    equal to the remaining monthly charges. At the 24 months you’ll                         each calendar month so that we can protect our network for all our
    automatically go on to a monthly rolling contract for your BESX email                   customers. If you use more than your fair use policy amount, we won’t
    service and the cost will be added to every bill each month until you ask us            charge you anymore, but we may restrict how you can use BlackBerry®
    to remove it. Business Email using the BlackBerry® Enterprise Server                    email, depending on how often you go over your amount and by how
    Express (BESX) service offers all the core functionality currently offered              much.
    by our existing BlackBerry® Exchange Server (BES), which costs £10 a
    month per user. Core functionality excludes advanced IT features and over               Your inclusive allowance (shown on your bill as ‘allowance’) is the amount
    the air installation support. Installing our BES service typically costs £2320          you have to spend on selected T-Mobile service each month. Your
    in addition to the price per month per user. That figure includes the first 20          inclusive minutes and text allowance exclude calls to the T-Mobile WAP
    user licences and additional licences would then cost £245 per 5 users.                 service, calls or texts to International destinations, calls or texts made
    Installation charges of up to £150 may apply if you don’t install BESX                  whilst abroad and calls to numbers prefixed with 08 or 09. Additional
    yourself. BlackBerry® Business Email with BESX is subject to a fair use                 charges will apply to these types of calls – please see (i)
    policy of 1GB of data per month. We’ll monitor how much you send and                    http://business1.ee.co.uk/small-business/roamingand section 1.24 of this
    receive each calendar month so that we can protect our network for all our              Price Plan (international calls); (ii) section 1.25 of this Price Plan and the
    customers. If you use more than your fair use policy amount, we won’t                   section of your price plan which starts, "All numbers prefixed by (exc VAT)"
    charge you anymore, but we may restrict how you can use your booster,                   (premium rates) or call customer services on 150.
    depending on how often you go over your amount and by how much.
 6. You can either add BlackBerry® Exchange Server ("BES") to your existing                 A text message consists of up to 160 characters. If you send a longer
    plan or just sign up for BES services from us. You’ll need to have a                    message, you will be charged for two or more text messages as
    compatible Microsoft Exchange Server. BES works with the following                      appropriate.

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                             © EE Limited 2018

                                                                                       14
b) 16 seconds after your calling device loses signal for any reason
     The allowance you have used is worked out when we print your bill. You                                   (note: we continue to maintain the call in case your device re-
     can get an estimate of the amount used by calling T-Mobile account                                       establishes a signal with our network within this period); or
     enquiry service (dial 150). The estimate includes the inclusive allowance                             c) you do not end the call on your device, up to 30 seconds after the
     you have used up to the time of the enquiry, in the current billing period. If                           last third party you were connected to has ended their call.
     there is a difference between the account services estimates and the
     amount shown on the bill, the latter takes precedence.                                            When you join a T-Mobile pay monthly plan, you should be sent your first
                                                                                                       bill within two weeks of becoming a customer. Your first months charge
     Diverted calls are charged at the local or national rate, or if appropriate,                      and inclusive minutes will be proportionate to part months used, except
     the relevant mobile or special number rate. Diverted calls are not included                       where this would cause conflict with any other part of the agreement.
     in your inclusive allowance.
                                                                                           What it costs - Business Unlimited
     Per second charging applies to all types of chargeable calls (unless                                                                      Business Unlimited    Business        Business
     otherwise stated). Charging starts when a call is answered by a person or                                                                      SIM Only         Unlimited   Unlimited (iPhone)
                                                                                            Monthly line rental for contract length1
     an answering device. The call is billed at the rate applicable at the start of
                                                                                            Price from 28/05/2015 to 31/05/2016                       £31.38          £38.79          £55.44
     the call.
                                                                                            Price from 01/06/2016 to 29/03/2017                       £31.86          £39.39          £56.29
                                                                                            Price from 30/03/2017 to 29/03/2018                       £32.65          £40.37          £57.69
     All charges are stated exclusive of Value Added Tax.                                   Price from 30/03/2018                                     £33.98          £42.02          £60.05
                                                                                            Contract length                                        30 Days          24 Months       24 Months
     On the bill, the charge for each call is rounded to the nearest tenth of a             Inclusive Allowance
     penny. The total of each of the subcategories of ‘call charges’ and ‘other             Internet & Email (excluding BES and BESX)              Unlimited        Unlimited        Unlimited
     usage charges’ will be rounded to the nearest penny on the bill, then                  Inclusive minutes to call customers of UK mobile
                                                                                            networks and numbers starting with 01, 02 and
     added together before VAT is added to the final figure. All chargeable calls                                                                  Unlimited        Unlimited        Unlimited
                                                                                            03 (not including Jersey, Guernsey and the Isle
     will be subject to a minimum charge per call of 4.26p exc. VAT unless                  of Man) from the UK
                                                                                            Maximum number of users                                                  1 – 100
     otherwise stated.
                                                                                            Inclusive texts to texts customers of UK mobile
                                                                                                                                                   Unlimited        Unlimited        Unlimited
                                                                                            networks at any time
     For charges for making calls from the UK to International numbers, see                 Rollover                                                   No               No              No
     section 1.24 of this Price Plan.                                                       Call charges (per minute) for voice, fax and data calls
                                                                                            Calls to other T-Mobile UK customers, other
                                                                                            operators and numbers starting with 01, 02 or 03
     A call ends when:                                                                      (not including Jersey, Guernsey & the Isle of
                                                                                                                                                                      N/A
         a) you end the call on your device                                                 Man) from the UK
                                                                                            Text message charges (per message)

B2BLegal1203 T-Mobile Price Plan Ext Document v1.5 30.03.2018                                                                                               © EE Limited 2018

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