THE REAL ROI OF SUPPLY CHAIN VISIBILITY - BRUSSELS 28 November 2019 Dennis van Bodegom Regional Director - Inspirage
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THE REAL ROI OF SUPPLY CHAIN VISIBILITY
28 November 2019
BRUSSELS
Dennis van Bodegom
Regional Director
dennis.vanbodegom@shippeo.com
INABILITY TO MEASURE CARRIERS’
PERFOMANCE
PRODUCTION
LINE HALTS
COSTLY STOCKOUTS
UNHAPPY
CUSTOMERS LOSS OF PRODUCTIVITY
INNEFICIENT WAREHOUSE FOR TRANSPORTATION
AND ON-SITE OPERATIONS TEAMS
SLOW RESOLUTION
OF LITIGATIONS
AND PENALTIES
CONGESTION AT LOADING AND
DELIVERY SITES
2
1. SHIPPEO : WHO WE ARE?
2. WHAT DE WE OFFER ?
AGENDA
3. CASE STUDY: LEROY MERLIN
4. Q&A
SHIPPEO: THE LEADING SUPPLY CHAIN VISIBILITY PLATFORM IN EUROPE
KEY FACTS
• 75 full-time employees with inhouse data
science team Stockholm office
• Privately owned and independent.
• Dedicated team onboarding carriers
Oxford office
throughout Europe Amsterdam office
● ●
• 5 million loads tracked each year
● Düsseldorf office
●
Paris office
• Very large network of carriers in 20+
countries
●
Milan office
• Connected to 300+ systems (telematics, ●
TMS, etc.) Madrid office
• Offices throughout Europe
4
SHIPPEO IS THE SINGLE POINT OF INTEGRATION TO ALL DATA SOURCES
OCEAN FTL & LTL PARCEL
Shippeo collects real-time information from
all data sources, and instantly surfaces them
in the platform of your choice
5
GLOBAL COMPANIES TRUST US
6
1. SHIPPEO : WHO WE ARE?
2. WHAT DE WE OFFER ?
AGENDA
3. CASE STUDY: LEROY MERLIN
4. Q&A
SHIPPEO GIVES SHIPPER, CARRIERS AND RECIPIENTS INSTANT ACCESS TO PREDICTIVE AND
REAL TIME VISIBILITY OF ALL DELIVERIES IN 4 STEPS
CONNECT ANTICIPATE COMMUNICATE IMPROVE
Exchange real-time information with Identify anomalies quickly and Communicate proactively with all Measure your delivery performance
all relevant systems used by the accurately. stakeholders. precisely to improve it
shipper and their carriers.
Shippeo proprietary ETA calculation Visibility Solutions for the client Reliable measurement of delivery
algorithm based on machine learning performance using precise delivery times
recorded by GPS and geofencing
SHIPPERS & SMS, EMAIL,
CARRIERS WEB PORTAL
SYSTEMS
(ERP,TMS,
WMS)
PUBLIC LINK OF DEDICATED WEB
Shippeo control tower for ongoing FOLLOW-UP OF THE PORTAL FOR
tours, with status, traffic and real-time ORDER CLIENT
events Real-time data presentation on a
customizable online dashboard (Module
Proactive notifications via different
Shippeo Insights)
channels
TELEMATICS INTERNET
OF THINGS
SMS EMAIL API
8
SHIPPEO IS THE SINGLE POINT OF INTEGRATION TO ALL DATA SOURCES
1
CONNECT
TMS, WMS, ERP CARRIER TMS /
(SHIPPER) DISPATCH SYSTEM
INTERNET
OF THINGS
Shippeo collects real-time information from
SMARTPHONE
all data sources, and instantly surfaces them
in the platform of your choice
TRUCK
TELEMATICS
EMAIL /
WEB PORTAL
PARCEL APIs
AIS DATA &
PORT TERMINALS
9
AN API DRIVEN PLATFORM TO SHARE INFORMATION FROM ALL SYSTEMS AVAILABLE IN THE
MARKET
SHIPPERS CARRIERS
Orders out
Orders in Carrier
TMS
Events in
(+ third party IT
Oracle Events out systems like
warehouse,
TM ports, etc)
Positions in
Positions out
Telematics
Positions in
(+ GPS/AIS data
sources)
Events in
Shippeo
Positions in Mobile app
10ONBOARDING A CARRIER TO A VISIBILITY PLATFORM IS MORE THAN A TECHNICAL CONNECTION
What
“onboarding a
carrier” is usually
understood as
Technical • Build a generic connection editors
connection • Activate carrier connection
• Discuss with the carrier’s management
• Answer confidentiality questions
Actual
challenges and
actions needed • Adapt to technical specificities
to successfully
Ensure • Adapt to operational organisation
perform and • Accompany carriers without equipment
maintain a quality of • Handle brokers and subcontracting
Handle non-English speaking carriers and editors
carrier tracking data •
integration
• Offer continuous training and support
• Provide hypercare to ensure actual and correct
usage on start-up
• Monitor usage and data quality over time, perform
corrective actions
111 CONNECT
SHIPPEO HAS A DEDICATED ONBOARDING TEAM TO MANAGE ROLL OUT
Onboarding and support in native language
Onboarding and support in English
Native language mobile app
Support, spoken and written communication is provided for all of Europe in English or in one of the 18 other languages including
Dutch, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish...
12WE HAVE BUILT A POWERFUL TECHNICAL ONBOARDING MACHINE
MEDIAN CONNECTION TIME - LAST 3 MONTHS HOW FAST CAN WE ACTUALLY GO?
CATEGORY TEAM RECORD
Telematics connections
New carrier with a known telematic provider 1 HOUR
50% are done within 1 day
New carrier with an unknown telematics
5 HOURS
provider
TMS connections Carrier with an existing TMS integration to 2 DAYS
activate
50% are done within 5 days
Carrier with a new TMS integration to 5 DAYS
develop
13VISUALIZING ORDERS: CONTROL TOWER MAP
Quickly identify at-risk deliveries,
which are color-coded based on
their ETA status.
14AUTOMATIC TRACKING AND LOGGING
All times are precisely recorded by
GPS and Geofencing, letting you
reliably measure delivery
performance.
15MOBILE APPLICATION FOR DRIVERS
Offline Synchronization
mode data & files Geolocation
Bar code
Reading Photos Geofencing
Messaging Signature PDF
Documents
16SHIPPEO’S APPROACH TO PREDICTIVE AND REAL-TIME VISIBILITY
1 2 3 4
CONNECT ANTICIPATE COMMUNICATE IMPROVE
Collect real-time Quickly and Proactively Reliably measure and
information from all accurately communicate with end- improve your delivery
data sources identify exceptions customers performance
172 ANTICIPATE
MACHINE LEARNING, PROPRIETARY ETA ALGORITHM
Accurately anticipate exceptions with
Shippeo’s machine-learning, proprietary ETA
algorithm
182 ANTICIPATE
MACHINE LEARNING, PROPRIETARY ETA ALGORITHM
• 2 hours loading time
• Mandatory driver break
PARAMETERS
• Road closure
• Traffic accident ETA
CALCULATION
• 70km/hour speed limit
• Traffic jam
• Bad weather
… and other parameters
19SHIPPEO’S APPROACH TO PREDICTIVE AND REAL-TIME VISIBILITY
1 2 3 4
CONNECT ANTICIPATE COMMUNICATE IMPROVE
Collect real-time Quickly and Proactively Reliably measure and
information from all accurately communicate with end- improve your delivery
data sources identify exceptions customers performance
203 COMMUNICATE
PROACTIVE & OMNICHANNEL NOTIFICATIONS
PROACTIVELY COMMUNICATE WITH END-CUSTOMERS AND YOUR TEAM USING SHIPPEO’S NOTIFICATIONS
EMAIL SMS IN-PORTAL SHAREABLE
SINGLE-ORDER
LINK
21PROACTIVE COMMUNICATIONS: SHAREABLE SINGLE-ORDER LINK
Easily share delivery information
about an order with others, even
when they don't have access to
Shippeo.
223 COMMUNICATE
SHAREABLE PUBLIC LINK FOR YOUR CUSTOMERS
The shareable single-order link is a simple and
efficient method to share information on
delivery with all of your customers
100% Mobile friendly
Enables White Labelling
Highlights delivery status
23SHIPPEO’S APPROACH TO PREDICTIVE AND REAL-TIME VISIBILITY
1 2 3 4
CONNECT ANTICIPATE COMMUNICATE IMPROVE
Collect real-time Quickly and Proactively Reliably measure and
information from all accurately communicate with end- improve your delivery
data sources identify exceptions customers performance
24REAL-TIME AND DYNAMIC INDICATORS TO CONTROL THE SUPPLY CHAIN
4
IMPROVE
Shippeo Insights provides real-time,
clear and objective indicators to
drive your supply chain with factual
data
25Use case: Analysis of delays
Dept loading Arrival at del Dept loading Arrival at del
site site site site
Lead time : Lead time :
06h00 30 mins 06h30 09h30 10h00
30 mins
Med dept loading Med arrival at del Med dept loading Med arrival at del
site site site site
Med Lead time : Med Lead time : 42
06h12 06h31 09h47 10h29
19 mins mins
Recommendations :
No standard lead time planned for this lane (take the loading slot into
account)
Postpone the delivery of 10:00 to 10:30
Analyze deeper the operations on the loading docks
261. SHIPPEO : WHO WE ARE?
2. WHAT DE WE OFFER ?
AGENDA
3. CASE STUDY: LEROY MERLIN
4. Q&ALeroy Merlin & Shippeo Real-Time Visibility Program
LEROY MERLIN, AN ADEO GROUP COMPANY: 2017 KEY FIGURES
24 500 6,7 Increase in
revenue of
employees
billion euros
of revenue 5%
138 263 Store surface
3 700 m² to
stores million visitors on
with leroymerlin.fr 25 000 m²
7 franchises
60 000
items in-store on
7 3 000
average and 20 000 distributions
available centers suppliers
« for-order »
29LEROY MERLIN TRANSPORT ORGANIZATION IN A FEW FIGURES
80 000 130 000 900 000
Inbound Oubound B2C deliveries
transportation transportation
orders orders
100 180 70%
Sales revenue
Million euros Active carriers achieved with
in budget chartered CO²
carriers
35 7 150
distribution suppliers
Gas trucks
centers
302020 TRANSPORTATION ROADMAP FOR LEROY MERLIN FRANCE
Operational Capture
Decrease Buying and
excellence via Transport transport
carbon carrier
a deployed Track & Trace economic
emissions strategy
TMS perf
312 DIFFERENT SCOPES WERE ENTRUSTED TO SHIPPEO
OUTBOUND DELIVERIES
- Connexion to 100 carriers
- Provision of transport visibility to transport management
- Provision of transport visibility to the 138 stores
- Single communication stream with carriers and stores
INBOUND DELIVERIES
- Connexion to 80 carriers as well as the reception of OTM data
- Provision of transport visibility to transport management & stores
- Single communication stream with carriers and stores
- Appointement taking
32USECASE : SHIPPEO DEPLOYED ALL THE CARRIERS OF A MAJOR DIY COMPANY AT A RATE OF 5 ONBOARDINGS PER
WEEK
SCOPE SHIPPEO USERS
• 100% of the scope have been onboarded • Shippeo is used as an everyday tool by the transport department and has
become the only channel of communication with carriers:
180 40
onboarded carriers daily users
REAL TIME CUSTOMER PORTAL
• 80% of the carrier are sending live GPS position • End customers have direct visibility on their deliveries through the
customer portal.
144 1000+
carriers in real-time logs a week
INFORMATION ON DELIVERY API DEVELOPED
• 100% of the orders contain information about delivery • Shippeo developed connections to software editors in order to insure the
success of the project.
17 000 40+
TOs per month connections developed
33LEROY MERLIN’S TESTIMONY
34MULTIPLE BENEFITS CAN BE SEEN AT ALL LEVELS
Actionable insights to improve operational efficiency
Increased supply chain
Accurate and objective measurement of unloading times at On observe une augmentation
visibility allows companies to
stores de
efficiently manage exceptions,
quickly0,3highlight
point areas
du of
chiffre d’affaires
improvement, d’un out
and carry
Objective OTIF measurement per store point de ventecorrective
lorsque la
cost-efficient
and per carrier disponibilité en linéaire
solutions.
augmente de 1 point
35MULTIPLE BENEFITS CAN BE SEEN AT ALL LEVELS
Increased productivity of transportation teams
Real-time visibility reduces the
A 25% decrease of calls with carriers On observe une augmentation
need for in-store teams to
de
aggregate delivery
0,3 point
information, allowingduthem to
chiffre
focus d’affaires
on in-store d’un
operations
point de vente lorsque
and customer service.la
A 25% decrease of inbound store calls
disponibilité en linéaire
augmente de 1 point
A daily control tower allowing teams to quickly anticipate delivery
problems
36MULTIPLE BENEFITS CAN BE SEEN AT ALL LEVELS
Instant access to delivery information for in-store teams, increasing customer satisfaction
A unique portal enabling stores to receive delivery alerts On
A unique
observe portal
une augmentation
allowing each
store to benefit de from a global
view 0,3
of allpoint
their incoming
du
deliveries
chiffre(ad’affaires
store cand’un
receive
deliveries from 6lorsque
point de vente different
la
A unique portal allowing stores to quickly anticipate each deliveries warehouses
disponibilité+en suppliers)
linéaire
ETA, in order to efficiently manage unloading and in-store operations
augmente de 1 point
A faster and more precise response to delivery information requests
from stores, regarding their deliveries
37FRANCE ITALY GERMANY NETHERLANDS SPAIN UK
48 rue René Clair Via Giovanni Durando 39 Erkrather Strasse 401 Evert van de Beekstraat 104. Paseo de la Castellana 79 28046, 300 High Holborn
75018 Paris 20158 Milano 40231 Düsseldorf 1118CN, Schiphol Madrid WC1V 7JH, London
+33 (0)1 82 83 61 99 +39 02 9177 3000 +49 176 240 666 30 +31 20 799 16 19 +34 91 79 16 625 +44 20 7092 3438
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