TOYOTA FINANCIAL SERVICES - CORPORATE GUIDE
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TOYOTA FINANCIAL SERVICES CORPORATE GUIDE
TFS, Serving Customers in the New Normal
These are truly unprecedented times we are living in. It is
no longer business as usual. We have seen our world and
every aspect of our businesses impacted by COVID-19.
Akihiro Fukutome
Around the world, our offices and employees have
Group CEO
TFS adjusted to the new norm of teleworking and virtual
Chief Officer
TMC meetings. We are seeing our customers and dealers
Sales Finance Business Group
propelled to new ways of shopping online and practicing
social distance.
Throughout these challenging times, you all have
demonstrated your ongoing support and leadership to
help us confront the unknown. It is with your commitment
and support, that has helped us to continue to move
forward.
We have an important role, as a captive finance provider,
to play during these uncertain times and I truly believe
that we have our customers’ backs! We remain committed
to being there for our extensive dealer network and
customers and ensuring that they can navigate the
unknown future.
Let us start the journey towards the new normal together
and look for opportunities where we can better serve and
support our customers and dealers globally.
Thank you for your support and partnership.
Thank you.
1
Toyota Financial Services Corporation is made up of affiliates in more than 35 countries/
locations. Wherever we operate, we conduct business with the highest ethical standards
and a fair and sincere attitude. We aim to have a positive impact in the communities
in which we operate. Our products and services differ from country to country to meet
market conditions and regulatory requirements, but around the world we are a company
focused on delivering quality products that meet our customers’ needs.
MISSION Provide sound financial services that contribute to
a prosperous life for Toyota customers and others.
VISION Create value by enabling freedom of movement.
THE TFS WAY Challenge Speed Unity of Purpose
2
Group Structure
TFS offers a comprehensive financial services lineup that caters to customers’ diverse needs while strengthening the
core auto sales finance operation. By offering customers sound, high-quality financial products and services, TFS aims
to build customers for life by supporting their life events.
Toyota Motor Corporation (TMC)
TMC Sales Finance Business Group
Toyota
Financial Internal/
Toyota Financial Services Corporation (TFSC)
Services External
Board of Directors
Audit
(TFS)
TFS Group Top Management
TMFNL
Region
Americas Europe
Japan Asia Pacific China
Oceania Africa
Sales Finance Business
KINTO Business
Strategic Planning
Corporate Management
TFS and TMC Sales Finance Business Group
TFS has become a part of TMC as the “Sales Finance Business Group.” This integrates the sales finance business with the
auto business to realize rapid decision making and better “visualization” of risks.
TFSC Board of Directors and Strategic Management Committee
The TFSC Board of Directors is the highest decision-making body of TFS and consists of members from both TFS and TMC.
The Strategic Management Committee composed of members from TFS only and includes TFS Top Management and the
Region Chief Officers. These committees discuss strategic matters that will help guide TFS.
Regions
TFS operates five regions which are responsible for assessing the market, developing strategy, and supporting the TFS sales
finance companies to best meet the various needs of TFS customers.
3
Japan Region
In today’s environment, we are seeing the automobile industry entering a period of change, a
once in a 100 years transformation. The rapid progress towards a mobility and connected
society, where customers preferences are moving from ownership to utilization of vehicles. These
changes in customer preferences are also driving changes in the financial services industry. We
are seeing the need for more diversification in the field of financial and settlement services. The
changes occurring in our environment are accelerating due to the emergence of new payment
business using FinTech. We are further faced with increasing competition from startup
companies beyond the financial services industry. Toshiyuki Nishi
We see these new trends as opportunities and will challenge to create a financial business model
unique to Toyota based on the know-hows we cultivated in both sales finance and credit card businesses in the new field
of mobility services.
As a member of the Toyota Group, we aim to be a company that exceeds the expectations of our customers and
stakeholders, and will contribute to society by further increasing corporate value.
Toshiyuki Nishi
CEO, TFS Japan Region
Strategic finance products and unique product "Tsukatte Back"*
Tsukatte Back
Balloon Finance “ Tsukatte Back”
New and unique products by Toyota
"Tsukatte Back" is a product in
Jan. Feb. Mar.
Use 300P 800P 500P which the Credit Card Points
TS CUBIC CARD ！ can be used as cash back for
monthly payments of Auto
50:50 P Finance.
(Deposit & Guaranteed future value) 1.5 times ¥450 ¥1200 ¥750
Points ￥
Cash back
Tsukatte Back Monthly Payment
for Auto Loans *1 point=JP￥1.5
Jan. Feb. Mar. Apr.
TFC Business Office Locations
Auto Finance Hokkaido Branch
(Sapporo)
Dealers (T/L/DH) Headquater
Chubu Branch
Nagoya Center
(Nagoya)
Tohoku Branch
(Sendai)
Individual Corporate Chugoku Shikoku Branch
Customers Customers (Okayama) Tokyo Office
Kanto Branch
Tokyo Center
(Tokyo)
Kyushu Branch
(Fukuoka)
Kinki Branch
Credit Card (Osaka)
4
Americas Oceania Region
“The TFS Americas Oceania Region benefits from the diversity of our sales finance
companies. Each of our organizations is unique, but all share a dedication to working
effectively with their local Toyota distributor partners to meet the evolving needs of dealers
and consumers. Across the region, our team members are identifying and implementing
the products, processes and technology solutions that enable TFS to transform and grow.”
Mark Templin
President & CEO
Toyota Financial Services Americas Oceania Region
Mark Templin
Markets At A Glance*
Our 4,700 team members across the region manage $159 billion USD in assets and are dedicated to serving over 6.1
million customers and 2,400 dealer wholesale accounts. With sales finance companies in Canada, the United States,
Brazil, Argentina, Puerto Rico, Mexico, Venezuela, Australia and New Zealand, we draw upon our extensive scale and
experience to capitalize on unique market opportunities.
*As of March 31, 2020
Americas Oceania Region Overview
9 Sales Finance Companies in Americas Oceania Region
Toyota Credit Canada Inc.
1 (TCCI) Markham, Ontario
Toyota Financial Services
1 2 (TFS USA) Plano, TX
Toyota Financial Services Mexico
2 3 (TFSM) Mexico City, Mexico
Toyota Credit de Puerto Rico
3 4 4 (TCPR) San Juan, Puerto Rico
5 Toyota Services de Venezuela
5 (TSV) Caracas, Venezuela
Banco Toyota do Brazil
6 (BTB) Sao Paulo, Brazil
Toyota Compañía Financiera de Argentina
6
7 (TCFA) Buenos Aires, Argentina
Toyota Finance Australia Ltd.
8 8 (TFA) Sydney, Australia
9 7
Toyota Finance New Zealand Ltd.
9 (TFNZ) Auckland, New Zealand
5
Customer-Centric Products, Services & Processes
We are proud to offer unique financial products and services to our customers and dealers, whose satisfaction is our
overarching objective. Now more than ever, the Americas Oceania Region is deploying a range of digital solutions that
make it even easier to do business with us than ever before.
SmartPath (USA)
Developed in collaboration with Toyota Motor North America,
SmartPath promotes the digitization of the customer and dealer
experience by providing online tools that allow customers to perform
more of the shopping and purchasing process online. Customers can
now search for specific vehicles at a specific price, estimate payments,
evaluate their trade-in, and more. When they arrive at the dealership,
customers can resume the process exactly where they left off at home
— collaborating with the dealer sales consultant with the aid of the
Mobile Sales Tool app on an iPad.
Digital Contracting (Puerto Rico)
Seeking to move beyond the traditional paper contract process,
Toyota Credit de Puerto Rico (TCPR) introduced a new digital solution
that enhances the customer experience while maintaining security.
Digital contracting eliminates challenges inherent in paper contracts
which were time-consuming to scan into the system and prone to
errors. TCPR’s new solution cuts contract processing time by
two-thirds, and allows dealers to transmit information at any time. This,
in turn, has reduced dealer funding time, making this solution a win for
TCPR, dealers, and consumers.
Website Integration (Australia)
Toyota Finance Australia (TFA) recognizes that digital content makes
customers’ lives easier with quick interactions and self-service
opportunities that save them time. When TFA discovered online visitors
felt a disconnect between researching Toyota vehicles and financing,
the company took steps to improve the process by merging the
previously separate TFA website into Toyota.com.au as One Toyota.
Now, finance and insurance solutions are more visible, and customers
receive a more seamless online experience.
Fleet Customer Self-Service Capabilities (New Zealand)
When TFS New Zealand’s (TFNZ) analytics revealed that inquiries
from their Fleet customers often involved repetitive transactions and
straight-forward requests for data, the company set out to develop an
online solution that would allow customers to handle these tasks online.
TFNZ introduced a self-service portal that enables fleet customers the
ability to manage their agreement portfolio online, monitor vehicle
servicing and registration schedules, self-serve reporting and analytics,
and request contract variations. Thanks to these efforts, TFNZ reduced
the manual work of the Fleet Account Management team and gave
customers more flexibility around how they manage their fleet as well
as how they interact with TFNZ.
6
Europe Africa Region
Expanding the Traditional Business model as well as continuously invest in Innovation are key
strategic pillars of TFS Europe Africa Region (EAR) – it’s at the core of our DNA.
Last Fiscal Year was another year of records in our brief history. With an all-time high of
newly purchased contracts we were not only able to further increase our portfolio size, we
also reached a record in generated profit. This success in the traditional TFS business is a
strong and sound foundation for our continuous investment into the future.
Under the brand name KINTO, we are now creating new companies. This will offer new
mobility services like; car sharing, car-pooling, all-inclusive Leasing, flexible subscription, ride
sharing and multi-modal transport to both our existing and future customers. Ivo Ljubica
In our newly formed EAR Innovation Hub in Duesseldorf, Germany we are developing
innovative ideas and concepts that can be nurtured into future potential businesses, inside
and outside of our traditional Financial products and services.
Ivo Ljubica
CEO, TFS Europe & Africa Region
Markets At A Glance*
1,729 team members across 19 locations in Europe and Africa service over 1,342 Toyota and Lexus retailers for whom
TFS provides funding exceeding €2.8 billion. In total, our outstanding customer portfolio numbers exceed 1.6 million live
accounts representing an asset size of over €23 billion.
*As of March 31, 2020
A YEAR OF RECORDS
Last fiscal year TFS EAR again TCM (Trade Cycle Management) Total TFS penetration maintained
achieved a number of historic products represented almost 50% on a level of 38%. In terms of
records in the traditional Finance & of the TFS business followed by penetration by model, more than
Lease business. The number of new Credit (39%) and Leasing/FSL every second Aygo in the EAR were
car and used car contract (12%). TCM products are gaining sold with a TFS contract. Also Yaris
acquisitions continuously increased popularity every year and thanks to and C-HR achieved penetrations
over the last years and reached a the launch of the advanced TCM beyond 40%.
new all-time high of nearly half a product – Toyota EASY – this trend
million units in FY2020. will be continued.
New 494k
469k
Used
440k Lease/FSL 53%
396k 142 12%
134 44%
123 41%
324k 38%
119 36%
99 TCM
49%
Credit
352
277
317 335 39%
225
2016 2017 2018 2019 2020 AYGO YARIS C-HR RAV4 COROLLA
7
EAR Innovation Hub
Since early 2019, the “EAR Innovation Hub” is working on accelerated innovation and transformation projects in the
EAR region. Based on the Design Thinking Approach, the team puts ideas into practice, tests them in quick and simple
format in local markets and, if successful, hands them over to the Toyota Group - all in close alignment with TFS Global
Strategy. The group consists of a broad mix of market experts from local SFCs, venture architects and external
consultants.
“We want to foster the open innovation culture in the Toyota family and invite everyone to actively participate in
innovation projects in the EAR region.” (Aikaz Badanian, Head of the EAR Innovation Hub). Please see one example of
our projects: Zweelo - Ridesharing for Kids.
Growing TFS family in EAR
In January 2020 TFS Austria started as 19th SFC
SFC’s Kazakhstan
family member in the TFS Europe & Africa Region. TFM
Also TFM companies grew by 3 more branches: UK Mobility Cooperations
(acquisition of Inchcape, January 2020), Portugal
(Cooperation with Finlog, February 2020) and
Germany (May 2020).
19 SFC’s:
UK, France, Spain, Italy, Germany, Denmark, Sweden,
Norway, Finland, Poland, Russia, Kazakhstan, Hungary,
South Africa
Czech, Slovakia, Ireland, Portugal, South Africa and
Austria.
7 TFM companies:
European HQ (Germany) + 6 markets: Spain, Italy,
France, UK, Portugal and Germany.
4 Mobility Co-operations:
FAXI (UK), YUKO (Italy, Denmark, Spain), MaaS Global (Finland), Finlog (Portugal)
8
Asia Pacific Region
"The Asia Pacific Region remains one of the fastest growing, dynamic and most diverse region
within Toyota Financial Services.
TFS forms a strong partnership with each sales finance company offering a wide and
competitive range of financing products and services to our dealers
and customers. In order to tap the huge potential in this region, we will leverage on our
strengths as One Toyota, and take advantage of opportunities in
our traditional business as well as our mobility initiatives through strong collaboration with our
customers, dealers and distributors. As the key player in Hao Quoc Tien
this region, we are prepared to ride the new technological wave and continue to transform our
business to succeed in this dynamic region."
Hao Quoc Tien
CEO, TFS Asia Pacific Region
Deputy Chief Officer, TMC Sales Finance Business Group
Markets At A Glance*
Asia Pacific Region is made up of 9 sales finance companies: Thailand, Malaysia, Philippines, Taiwan, Korea, Indonesia,
Vietnam, India and Singapore. Our more than 4,500 team members are dedicated to serving over 1.7 million
customers and a distribution network of more than 1,400 dealers outlets with over 300 wholesale accounts. Asia
Pacific Region has more than $18 billion USD in managed assets.
*As of July 2020
Asia Pacific Region
9 Sales Finance Companies operating in Asia Pacific Region
Toyota Financial Services Korea Co., Ltd.
1 （TFSKR）Seoul, Korea
Hotai Finance Corporation (HFC) Taipei, Taiwan
1 2 Hotai Leasing Corporation (HLC) Taipei, Taiwan
Toyota Financial Services Philippines Corporation
3 (TFSPH) Makati City, Philippines
2 Toyota Leasing (Thailand) Co., Ltd.
4 (TLT) Bangkok, Thailand
Toyota Financial Services India Ltd.
5
4 3 5 (TFSIN) Banglore, India
6
Toyota Financial Services Vietnam Co., Ltd.
7 6 (TFSVN) Ho Chi Minh City, Vietnam
9 Toyota Capital Malaysia Sdn. Bhd.
7 (TCAPM) Petaling Jaya, Malaysia
8 PT Toyota Astra Financial Services
8 (TAFS) Jakarta, Indonesia
9 Toyota Financial Services Singapore Pte Ltd.
(TFSSG) Singapore
9TLT Simply Mobile App (TLT Thailand)
TLT has developed mobile application, TLT Simply, to serve customers as
a mobility service. It is designed for users to experience “Simpler, faster
and safer way of self-services”.
With TLT Simply, financial freedom is at user fingertips, with loan
calculation engine, promotion offers and branch office geolocations.
At initial phase, the app offers the function as;
・Access customer’s own account for contract details,
payment history and download receipt
・payment anywhere, anytime with security PIN
・Instant answer to inquiries with 24/7 rule-based chatbot
TLT Simply will keep evolving with more functions
to offer better service to customers;
・Apply car loan on mobile with online application form, auto credit decision
engine, e-KYC, e-Contract, e-Consent by interfacing with national credit bureau
・In-App for TOYOTA Wallet–TH as primary key payment method
・Upgraded AI Chatbot with dynamic NLP (Natural Language Processing)
as 24/7 personalized digital agents
TFS Singapore Launch
TFS Singapore (TFSSG) is the 9th Sales Finance Company which launched its
operations in the Asia Pacific Region and the 39th market within the TFS group.
Utilizing TFS extensive expertise within automotive financing globally, TFSSG is
setting a best-in-class standard within the Singaporean vehicle finance
environment. The company has engineered fully digitalized and automated
processes which allow customers to experience TFS products and services
conveniently “anytime and from anywhere”. Submission of complex loan
application forms, personal income proofs and physical signatures are obsolete.
No matter whether the customer is at home or at a Toyota / Lexus showroom,
financing or leasing the next dream car has never been so easy.
TFS launches business operation in Singapore
with “Now you can.” campaign
DIGI platform (TFSIN India)
TFSIN has built a platform called “DIGI” as first step towards digital
transformation providing faster time to market in launching new retail products
and to achieve best in class customer experience.
Key advantage / features include
- Helped reduce First Credit Decision turn around time (TAT) from 5+ hours to < 4 hours
- Helped introduce digital retail products like TATKAL (credit decision within 30 minutes!)
- Integrated workflow engine, an underwriting engine, and document management system
- Simplified Data Entry for faster login
- Monthly installment calculators/quotations
- Lead Management, Dashboard for field staff
- Auto generation of credit report & initiation of field investigation, fraud containment activities
10China Region
Toyota Financial Services China has over 600,000 active accounts
and more than 1,400 dealerships for retail business. In order to
improve efficiency, we have utilized new technologies to speed-up
the purchase process such as E-authorization and E-contract. By
maximizing resource sharing across the region, we continue to
enhance our customer's digital experience and further build Chinese
customer loyalty.
Until 6/19/2020 From 6/20/2020
In order to provide better customer service to our customers, at
Toyota Financial Services China, we aim to integrate the traditional
businesses and new initiatives to offer our customers the best
experience that is beyond their expectations.
Takahashi Hiroshi
Ex CEO, TFS China Region
Xu Lun
New CEO, TFS China Region
*Above business data is as of May, 2020.
Region Highlights
Customer Retention Management Program (CRM)
This program will enhance the cohesion among customers, dealers and manufacturers by facilitating customer
retention program to generate repurchase leads by using customer data analysis and retention campaign creation.
Digital Customer Platform (DCP) brings customers closer to Toyota
Financial Services China even before they visit the dealers. DCP offers an
online self-service application approach by enabling customers to apply for
loans and leases for all Toyota and Lexus models via their smartphones.
The whole process takes only 3-5 minutes. It is recognized by dealers and
users.
Toyota Mobility Services (Hainan) Corporation
To pursue "Mobility for All", Toyota Mobility Services (Hainan) Corporation
was established in November 2019. Operations were started in Hainan
province of China. Services are provided to attract business customers and
tourists in Hainan. For details, please visit our Website:
http://www.toyotamobility.com.cn/
11TOYOTA Wallet
Born in Japan and moving on to the world
TOYOTA Wallet is a digital money App introduced in Japan by
TOYOTA. It brings together a range of payment options in a single
app which is connected to a broad network of merchants. The app will
be introduced shortly to the world.
Mobility for All, Payment for All
In order to enable the real Freedom of movement, where Mobility is
available for All, mobility services must be provided with secured,
convenient and comfortable settlement method. This belief initiated
TOYOTA Wallet. It will create a world where users can enjoy wide
variety of mobility services without hustle.
Future of TOYOTA Wallet, what we are aiming for
Cashless payments are just the beginning... in addition to the basic payment function and connection with mobility
services, a wide variety of services will be added. TOYOTA Wallet will become a Super App where users will make use
of in every aspect of daily life. With a messaging function, TOYOTA Wallet will also enhance communications between
the consumers and servicers.
Collaboration with various service partners
In developing such Super APP for everyday use, we will introduce more services including personal scoring and
financial management by collaborating with such service companies.
TOYOTA Wallet will have the capability to mint reward points and allow point exchange between servicers to
enhance customer loyalty together. Welcoming new partners onboard is a key of success, and this platform can be
offered even to outside of TOYOTA as white labeling.
ID MaaS
Financial
Security
Services Reward
Points
Scoring Settlement Game
Financial
Others
Management
Convenient, Secure, Fun
12Introduction to KINTO Mobility Services
Message from Mr. Shinya Kotera, President of KINTO Corp.
Three years ago, Akio Toyoda announced our plans to transform from an automobile
company to a mobility company. Faced with technological disruptions, we saw the
urgency to take actions to transform ourselves and our company.
We understand a transformation of this magnitude will require us all to redefine our
roles in the new mobility ecosystem. We may need to be our own disruptor and lead
change in a revolutionary way.
It is a process that will take place gradually over the next few years and we are glad to
say, the journey has already begun.We have created KINTO Mobility Services to help us
lead this transformation.
What Does KINTO Mean?
The name KINTO comes from the imaginary vehicle, a flying nimbus
cloud, called KINTO-un. KINTO-un appeared in the classical Chinese
novel, Journey to the West.
No matter where you are or what time it is, when you call for it,
Kinto-un will appear out of nowhere and takes you wherever you
want to go.
Brand Promise to our Customers:
As the one global brand for all mobility services, KINTO would like to make the brand promise to provide Ever Better
Mobility for All.
We will build a brand that will exude Fun and be Simple to use, Flexible and Accessible, so customers can access our
services anywhere and anytime.
KINTO Mobility Services
All-Inclusive Flexible Car Share Corporate Multi-Modal Ride-Sharing
Leasing Subscription Carpooling
13KINTO Mobility Services
A seamless experience of different modes of transport and payments, from car-sharing to flexible car subscriptions,
to multimodal, for all needs and all abilities in one inclusive solution.
All-inclusive leasing Flexible subscription
The opportunity to drive a new Transforming traditional leases
car without having to own one. by offering outstanding flexibility.
Hassle-free, all-inclusive in one KINTO Flex includes all scheduled
fixed, monthly fee. maintenance, insurance and
taxes for one monthly fixed fee.
Corporate carpooling Car sharing
Revolutionizing the way a A seamless, self-service concept
company’s employees travel to that allows customers to choose
work. the right car for every occasion
and mobility need.
Multi-Modal Ride-Sharing
Helping customers move A flexible way to move around
wherever, whenever, and through ride sharing.
however they choose to do so.
KINTO (Japan)
In January 2019, KINTO was founded as a joint venture of Toyota Financial Services (TSFC:66.6%) and Sumitomo
Mitsui Auto Services (SMAS:33.4%). Current sharehodlers are TSFC:66.6%, Sumitomo Corporation:14.6%, Sumitomo
Mitsui Banking Corporation:9.7% and SMAS:9.1%.
KINTO Japan is located in Nagoya, Japan.
KINTO currently offers two services for new cars, KINTO ONE and KINTO FLEX. A trial is underway for used cars.
KINTO ONE offers customers a subscription for one
monthly flat fee. Customers can select 3/5/7 years for Vehicle
Optional
&
Toyota and Lexus models. KINTO FLEX offers customers Options
Insurance
various Lexus models (3 or 6 models) to select from, for 3 Automobile Maintenance
years. tax
Full Service
Customers can complete the KINTO ONE process (cost Flat Monthly Fee
simulation to contract) through the KINTO website or at
Toyota/Lexus dealerships. Repairs Registration
Fees
14Introduction to KINTO Mobility Services
KINTO Presence Worldwide
Norway
Ireland UK Denmark
Germany
France
China
Italy
Spain Japan
US
Taiwan
Thailand Puerto Rico
Philippines Mexico
India Costa Rica
Indonesia
Brazil
Australia
New Zealand
KINTO Around the World
Taiwan Japan India Thailand Indonesia
France Italy Philippines Spain Germany
UK China Brazil
Australia Japan Mexico Norway Germany
UK China
Australia New Zealand US Denmark Spain
Italy Ireland Puerto Rico Brazil
Italy Costa Rica
Mexico Germany Italy France
France
15Financial and Operational Performance
In the fiscal year that ended in March 2020, TFS Group posted an outstanding performance thanks to the strong
support and commitment from all sales finance companies around the globe. TFS continues its focus on strengthening
our relationships and sales support with worldwide Toyota and Lexus distributors and dealers, to better serve our
customers. Serving over 28 million customers worldwide, the global TFS network is supported by sales finance
companies in 39 countries.
TFS consolidated profit remained very high despite COVID-19 effect. This remarkable achievement was mainly due to
the support from all our Regions.
Customer Accounts of TFS Group Total Assets of TFS Group Operating Income of TFS Group
(Millions) (Billions USD) (Billions USD)
2.5
28.0 2.3 2.3
26.8 27.3 225.8
26.0 213.4 213.2
197.8
12.2 1.7
11.5 11.5
11.1
15.8
15.3 15.8
14.9
2017 2018 2019 2020 2017 2018 2019 2020 2017 2018 2019 2020
Credit Card Sales Finance
Fiscal year ending March 31.
TOYOTA GAZOO Racing
© GTA
16Toyota Financial Services Corporation
Headquarters Nagoya Lucent Tower 15F
6-1, Ushijima-cho, Nishi-ku,
Nagoya, 451-6015 Japan
Share Capital 78.5 billion yen
Shareholder Toyota Motor Corporation (TMC) (100%)
Established July 7, 2000
Number of Team Members 126 (As of April 1, 2020)
URL http://www.tfsc.jp/
Brief History 1982 Toyota Finance Australia Ltd (TFA), (Australia) established
Toyota Motor Credit Corporation (TMCC), (USA) established
1988 Toyota Finance Corporation (TFC), (Japan) established
1996 Expanded to 10 countries/locations
2000 Toyota Financial Services Corporation (TFSC) established
2001 Expanded to 20 countries / locations
2005 Expanded to 30 countries / locations
2015 Expanded to 35 countries / locations
Directors Akihiro Fukutome (President / TMC Chief Officer of Sales Finance Business Group)
Shinya Kotera (Senior Executive Vice President)
Mark Templin (TMCC President & CEO)
Hao Tien (TMC Deputy Chief Officer of Sales Finance Business Group)
Toshiyuki Nishi (TFC President)
Koji Kobayashi (TMC Operating Officer)
Yoshihiro Nakata (TMC Senior General Manager)
Masahiro Yamamoto (TMC General Manager)
Audit & Supervisory Hiroshi Takahashi
Board Members Katsuyuki Ogura (TMC Audit & Supervisory Board Member)
Kenta Kon (TMC Operating Officer)
Managing Officers Hitoshi Watanabe
Toshiaki Kawai
Akira Tsuboi
As of July 2020
17Country/Location Company Established Shareholder
Americas Oceania
USA Toyota Motor Credit Corporation (TMCC) October 1982 TFSIC 100%
Puerto Rico Toyota Credit de Puerto Rico Corporation (TCPR) January 1996 TMCC 100%
Canada Toyota Credit Canada Inc. (TCCI) February 1990 TFSC 100%
Brazil Banco Toyota do Brasil S.A. (BTB) January 1999 TFSIC, TMIS(one share)
KINTO Brasil Servicos de Mobilidade Ltda. (KINTO Brasil) July 2020 TFSC 51%, Mitsui & Co., Ltd. 49%
Venezuela Toyota Services de Venezuela, C.A.(TSV) October 2001 TFSIC 100%
Mexico Toyota Financial Services Mexico, S.A. de C.V. (TFSMX) October 2001 TFSIC, TMIS(one share)
Argentina Toyota Compañía Financiera de Argentina S.A. (TCFA) November 2004 TFSIC 96.7%, TMCC 3.3%
Australia Toyota Finance Australia Ltd. (TFA) June 1982 TFSC 100%
New Zealand Toyota Finance New Zealand Ltd. (TFNZ) July 1989 TFSC 54.5%, TFA 45.5%
Europe/Africa
Germany Toyota Kreditbank GmbH (TKG) April 1988 TFSC 100%
Toyota Fleet Mobility GmbH (TFM) September 2018 TFSC 51%, TME 49%
UK Toyota Financial Services (UK) PLC (TFSUK) November 1988 TFSC 100%
KINTO UK Ltd. (KINTO UK) December 2019 TFM 100%
Finland Toyota Finance Finland Oy (TFF) August 1995 TFSUK 100%
Italy Toyota Financial Services Italy (TFSI) May 1997 TFSUK 100%
Toyota Fleet Mobility Italia SpA (TFMIT) July 2019 TFM 100%
Norway Toyota Financial Services Norway (TFSN) July 1997 Branch of TKG
France Toyota Financial Services France (TFSF) June 1997 Branch of TKG
Toyota Fleet Mobility France SAS (TFMFR) July 2019 TFM 100%
Sweden Toyota Financial Services Sweden (TFSSW) February 2000 Branch of TKG
Poland Toyota Bank Polska S.A. (TBP) March 2000 TKG 100%
South Africa Toyota Financial Services South Africa Ltd. (TFSSA) April 2000 TFSUK 33.3%, TSA 33.3%, WesInvestment Holdings Ltd. 33.3%
Czech Toyota Financial Services Czech s.r.o.(TFSCZ) May 2000 TFSUK 100%
Denmark Toyota Financial Services Danmark A/S (TFSDK) March 2002 TFSUK 80.1%, Jyske Finans 19.9%
Hungary Toyota Financial Services Hungary Zrt. (TFSH) March 2002 TFSUK 100%
Spain Toyota Financial Services España (TFSES) March 2003 Branch of TKG
Toyota Fleet Mobility España SL (TFMES) March 2019 TFM 100%
Slovakia Toyota Financial Services Slovakia s.r.o. (TFSSK) January 2005 TFSUK 100%
Russia AO Toyota Bank (TBR) April 2007 TKG 99.9%, TLG 0.1%
Kazakhstan Toyota Financial Services Kazakhstan MFO LLP (TFSKZ) April 2013 TFSUK 100%
Portugal Toyota Financial Services Portugal (TFSPT) June 2016 Branch of TKG
Finlog - Aluguer e Comércio de Automóveis S.A. (Finlog) February 2020 TFM 51%, Salvador Caetano - Auto - SGPS, S.A. 49%
Ireland Toyota Financial Services Ireland DAC (TFSIR) June 2017 TFSUK 51%, Killeen Group Holdings 49%
Austria Toyota Financial Services Austria (TFSAT) January 2020 Branch of TKG
Netherlands Toyota Motor Finance (Netherlands) B.V. (TMFNL) August 1987 TFSC 100%
Asia/Pacific
Thailand Toyota Leasing (Thailand) Co., Ltd. (TLT) October 1993 TFSC & TMC Group 87.6%, Others 12.4%
Malaysia Toyota Capital Malaysia Sdn. Bhd. (TCAPM) December 2001* TFSC 70%, UMW30%
Philippines Toyota Financial Services Philippines Corporation (TFSPH) August 2002 TFSC 60%, GT Capital Holdings, Inc. 40%
Taiwan Hotai Finance Corporation (HFC) December 2002* TFSC 22.96%, Hozan Investment 45.39%, Others 31.65%
Hotai Leasing Corporation (HLC) December 2002* TFSC 33.4%, Hozan Investment 66.0%, Others 0.6%
Korea Toyota Financial Services Korea Co., Ltd. (TFSKR) February 2005 TFSC 100%
Indonesia PT Toyota Astra Financial Services (TAFS) February 2006 TFSC 50%, PT Astra International Tbk 50%
Vietnam Toyota Financial Services Vietnam Co., Ltd. (TFSVN) October 2008 TFC 100%
India Toyota Financial Services India Ltd. (TFSIN) May 2011 TFSC 100%
Singapore Toyota Financial Services Singapore Pte Ltd. (TFSSG) January 2020 TFSC 100%
Japan
Japan Toyota Finance Corporation (TFC) November 1988 TFSC 100%
KINTO Corporation (KINTO) January 2019 TFSC 66.6%, Others 33.4%
China
China Toyota Motor Finance (China) Co., Ltd. (TMFCN) January 2005 TFSC 100%
Toyota Motor Leasing (China) Co., Ltd. (TMLCN) January 2013 TFSCN 100%
Toyota Financial Services (China) Corporation (TFSCN) June 2019 TFSC 100%
* As of the date of capital infusion
As of July 2020
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