Travel Passes For older people and people who have a disability - Merseytravel
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Travel Passes For older people and people who have a disability
Contents Page
Introduction 3
Passes for older people 4
How to apply for your first Merseytravel Local Travel Pass 5
How to apply for your first Merseytravel National Travel Pass 9
Ready reckoner 12
Passes for people with disabilities 15
Category A - Blind or partially sighted 16
Category B - Profoundly or severely deaf 16
Category C - Without speech 16
Category D - Disability or injury which has a substantial 16
effect on your ability to walk
Category E - Does not have arms or has long-term loss of 16
the use of both arms
Category F - Learning disability 20
Category G1 - Would be refused a licence to drive a motor 21
vehicle because of medical fitness
Category G2 - Would be refused a licence to drive a motor 22
vehicle because of severe mental disorder
Other services for people with a disability 24
What to do:
- if you change your name or address 24
- if you lose your pass 25
- if your pass is damaged 25
- if your pass is stolen 25
- if your pass is not scanning 25
Merseytravel Centre addresses 26
2
Introduction
We offer free travel on buses, trains and Mersey Ferries if
you live in Merseyside and:
• you are aged 60 or over; or
• you have certain disabilities.
This booklet gives details of our scheme and how
to apply.
If you are not sure if you are entitled to a travel pass or
you have any other questions, please contact us.
Concessions Customer Delivery Team
Merseytravel, PO Box 1976
Liverpool, L69 3HN
Phone: 0151 236 6056
email: concession@merseytravel.gov.uk
Website: www.merseytravel.gov.uk
Your personal data will be used by Merseytravel and other government and partner agencies
to administer the English National Concessionary Travel Scheme in accordance with UK data
protection legislation. Any information held will not ordinarily be disclosed to third parties that
do not form part of the administration of the scheme. At our discretion, we may disclose
personal data in response to valid requests from the police and other law enforcement bodies
which includes partner and government agencies. This is permitted by the Data Protection
Act 1998. We may also disclose personal data if required to do so by law.
3
Passes for older people
We still offer free local travel on
buses, trains and on Mersey
Ferries for single river crossing (not
River Explorer or Special Cruises)
within Merseyside to everyone
aged 60 and over living in
Merseyside.
The Government has announced that the age at which you
become eligible for a free National Travel Pass will
increase gradually over the next few years and you will no
longer receive your pass on your 60th birthday.
So if you live in Merseyside you can have a
Merseytravel Local Travel Pass from your
60th birthday.
We will replace your local pass with a national pass once
you become eligible (see
pages 13 – 14 to find out
when that will be).
4
Passes for older people
How to apply for your First
Merseytravel Local Travel Pass
Where to go
You can apply at:
• A Merseytravel Centre (see pages 26 and 27 for
addresses).
• By post - to do this you must send a copy of your
photographic identification, either passport or photo
card driving licence. If you do not have photographic
identification, we will not be able to process your
application by post and you will need to go to your
local Merseytravel centre to continue with your
application.
When to go
• You can apply for a Merseytravel Local Travel Pass up
to three months before your 60th birthday but we will
not send it to you until you are 60.
• If you would like to receive your pass in time for your
60th birthday, please apply at least two weeks before
the date of your 60th birthday.
• When you become eligible for a Merseytravel National
Travel Pass we will send it to you automatically. You do
not have to apply again but please make sure you let
us know if you have changed your address or there
may be a delay in receiving your pass.
• If you want to know when you will receive your National
Travel Pass, please check the ready reckoner on
pages 13 – 14.
5Passes for older people
How to apply for your first
Merseytravel Local Travel Pass (continued)
What to take
• A suitable passport-sized colour photograph of yourself,
which must have been taken within the last 12 months.
Please make sure you write your name and date of birth
clearly on the back of your photograph.
• Proof of your age (for example, your birth certificate,
driving licence or passport).
• Proof that your address is in Merseyside (for example,
a recent council tax bill, gas, electricity or water bill,
driving licence, bank or building society statement,
official tenancy agreement or letter from the
Department for Work and Pensions).
• If you are applying by post you must include a copy of
your photographic identification, either a passport or
photo card driving licence.
What to do
• Fill in the application form.
• The Merseytravel centre will check and process your
application.
• Or alternatively you can send your completed application
form along with a suitable passport-sized colour
photograph, a copy of your photographic identification -
either passport or photo card driving licence, and a recent
utility bill, and send to:
Concessions Customer Delivery Team, Merseytravel
PO Box 1976 Liverpool L69 3HN
6Please note, if you do not include a copy of your
photographic identification, then your application cannot be
processed and will be returned to you, and will delay you
receiving your concessionary pass.
• The Merseytravel Centre will check your details and
issue your Local Travel Pass if you are eligible.
• Your Merseytravel Local Travel Pass will be valid
until you become eligible for a Merseytravel
National Travel Pass.
Where can I use the Merseytravel Local Travel Pass?
• On most buses in Merseyside. You cannot use it
on buses outside Merseyside.
• On the Merseyrail network as far as Chester,
Ellesmere Port and Ormskirk.
• On the Mersey Ferries for single river crossings (not
River Explorer or Special Cruises).
When can I use my Merseytravel Local Travel Pass?
• All day on Saturdays, Sundays and bank holidays.
• Any time Monday to Friday, except for journeys
which start between 6.31am and 9.29am.
How do I use my Merseytravel Local Travel Pass?
• You will need to place your pass on the card
reader on board the bus or at the rail gate every
time you make a journey.
7Passes for older people
Where you can use your
Merseytravel Local Travel Pass
You can use your Merseytravel Local Travel
Pass for older people on most buses, trains
and Mersey Ferries in Merseyside only.
(For trains, you can use your Merseytravel Local Travel Pass as far as Ormskirk,
Chester and Ellesmere Port only.)
8Passes for older people
How to apply for your first
Merseytravel National Travel Pass
If you already have a Merseytravel Local Travel Pass you do not
have to reapply. We will automatically send you your new English
National Concessionary Travel Pass.
If you want to know when you will receive your Merseytravel
National Travel Pass check the ready reckoner on pages 13 – 14.
Make sure that you have told us if you have changed your name
and address.
If you do not already have a Merseytravel Local Travel Pass but
have reached the age at which you are eligible for a National
Travel Pass (check the ready reckoner on pages
13 – 14), follow the procedure below.
Where to go
• A Merseytravel Centre (see pages 26 and 27 for
addresses).
• by post - to do this you must send a copy of your
photographic identification, either passport or photo card
driving licence. If you do not have photographic
identification, we will not be able to process your
application by post and you will need to go to your local
Merseytravel centre to continue with your application.
When to go
• You can apply for a National Travel Pass up to three
months before you become eligible.
• If you want to know when this will be, please check the
ready reckoner on pages 13 – 14.
9What to take
• A suitable passport-sized colour photograph of yourself,
which must have been taken within the last 12 months. Please
make sure you write your name clearly on the back of your
photograph.
• Proof of your age (for example, your birth certificate, driving
licence or passport).
• Proof that your address is in Merseyside (for example, a recent
council tax bill, gas, electricity or water bill, driving licence, bank
or building society statement, official tenancy agreement or letter
from the Department for Work and Pensions).
• If you are applying by post you must include a copy of
your photographic identification, either a passport or
photo card driving licence.
What to do
• Fill in the application form.
• The Merseytravel Centre will check and process your application.
• Or alternatively you can send your completed application form
along with a suitable passport-sized colour photograph, a copy
of your photographic identification - either passport or photo
card driving licence, and a recent utility bill, and send to:
Concessions Customer Delivery Team, Merseytravel PO Box
1976 Liverpool L69 3HN
Please note, if you do not include a copy of your photographic identification,
then your application cannot be processed and will be returned to you, and will
delay you receiving your concessionary pass.
• We will post your National Pass to the address you have put on
your form.
10Where and when can I use my National Travel Pass for older
people?
You can use your pass on local bus services, local train services (as
far as Ormskirk, Chester and Ellesmere Port) and on Mersey Ferries
for single crossing (not River Explorer or Special Cruises) at the
following times.
• Any time Mondays to Friday, except journeys starting
between 6.31am and 9.29am.
• All day Saturdays, Sundays and bank holidays.
You can also use your pass on local buses anywhere in England at
the following times.
• Mondays to Fridays 9.30am to 11pm.
• Any time Saturdays, Sundays and bank holidays.
In the rest of England you can travel on
Local buses only on Monday to Fridays from
9.30am to 11pm and anytime on Saturdays
Sundays and Bank Holidays.
England
11How do I use my National Travel Pass for older
people?
• You will need to place your pass on the card
reader on board the bus or at the rail gate every
time you make a journey.
Ready Reckoner
Changes to the age you become eligible for
a National Concessionary Travel Pass
Since 6 April 2010 the age at which you become eligible
for a National Travel Pass increased and is now no longer
on your 60th birthday.
Please check the following pages to find out when you
become eligible for free travel.
If your 60th birthday is between 6 October 2014
and 5 April 2028 you will become eligible on your
66th birthday.
You may apply for your pass up to three months before
that date but we will not send your pass to you until the
date you become eligible.
If you are aged 60 or over and live in Merseyside but are
not yet eligible for a National Travel Pass you can apply
for a Local Travel Pass. See page 5 for details.
There is also an electronic ready reckoner at:
www.gov.uk/calculate-state-pension. This will tell you when you reach
State Pension age, and the date from which you will qualify for a
National Travel Pass (elderly person’s bus pass).
12If you were born in 1953
and your birthday is between you will become
eligible on
1 January 1953 and 5 January 1953 6 September 2015
6 January 1953 and 5 February 1953 6 November 2015
6 February 1953 and 5 March 1953 6 January 2016
6 March 1953 and 5 April 1953 6 March 2016
6 April 1953 and 5 May 1953 6 July 2016
6 May 1953 and 5 June 1953 6 November 2016
6 June 1953 and 5 July 1953 6 March 2017
6 July 1953 and 5 August 1953 6 July 2017
6 August 1953 and 5 September 1953 6 November 2017
6 September 1953 and 5 October 1953 6 March 2018
6 October 1953 and 5 November 1953 6 July 2018
6 November 1953 and 5 December 1953 6 November 2018
6 December 1953 and 31 December 1953 6 March 2019
If you were born in 1954
and your birthday is between you will become
eligible on
1 January 1954 and 5 January 1954 6 March 2019
6 January 1954 and 5 February 1954 6 May 2019
6 February 1954 and 5 March 1954 6 July 2019
6 March 1954 and 5 April 1954 6 September 2019
6 April 1954 and 5 May 1954 6 November 2019
6 May 1954 and 5 June 1954 6 January 2020
6 June 1954 and 5 July 1954 6 March 2020
6 July 1954 and 5 August 1954 6 May 2020
6 August 1954 and 5 September 1954 6 July 2020
6 September 1954 and 5 October 1954 6 September 2020
If you were born between 6 October 1954 and 5 April 1968,
you will become eligible on your 66th birthday.
13Passes for people with disabilities
You may qualify for a Merseytravel National Travel Pass
if you meet the conditions of any of the seven categories
of disability defined in the Transport Act 2000.
The seven categories of disability are listed on page 2 and
the disability must be long-lasting (expected to last at least
12 months) or permanent.
Where can I use a pass?
• On local buses anywhere in England.
• On most buses, trains and Mersey Ferries for single
crossings (not River Explorer or Special Cruises) in
Merseyside.
• On trains beyond the Merseyside boundary as far
as Chester, Ellesmere Port and Ormskirk.
When can I use a pass?
All day, every day within Merseyside.
You can use the pass on local buses anywhere in England
at the following times.
• Mondays to Fridays 9.30am to 11pm.
• Any time Saturdays, Sundays and bank holidays.
How do I use a pass?
• You will need to place your pass on the card reader
on board the bus or at the rail gate every time you
make a journey.
14Category A – Blind or partially sighted
Category B – Profoundly or severely deaf
Category C – Without speech
Category D – Disability or injury which has a
substantial effect on your ability
to walk
Category E – Does not have arms or has long-
term loss of the use of both
arms
Category F – Learning Disability
Category G – Would be refused a licence to
drive a motor vehicle because of
medical fitness
If you have any of the disabilities listed above,
please follow the procedure below to apply
for your first disabled person's travel pass.
What to do
You will need to get an application form. We now only have
one application form. Please just complete the relevant
sections on the form
• You can pick up a form from any Merseytravel Centre
(the addresses are on pages 26 and 27); or
• You can download a form from
www.merseytravel.gov.uk/tickets/concessions
• If there are any charges in connection with your
application you will have to pay these
15Where to go
• A Merseytravel Centre (see pages 26 and 27 for
addresses and opening times).
• Pease fill in all of the application relevant sections within
the form, you must provide any supporting information
which gives details of your disability
• The type of supporting information which we will accept is
contained within the application form under the section
which you are applying under
• Either send your application form to us or take it to a
Merseytravel Centre, together with the information to
support your application. Please note we do not accept
original documents, you must provide photocopies of all
documents.
• When processing your application, we may contact you
to ask for more details about your disability or you might
be asked to attend an assessment.
• If we approve your application, your pass will be sent out
in the post to the address we have on file.
16Important notes - if you are applying under - would be
refused a licence to drive a motor vehicle because of
medical fitness
• If you currently have either a provisional or full
driving licence you will not be eligible to apply under
this category. unless your licence is revoked on
medical grounds. We will need confirmation from the
DVLA that your licence was revoked on medical
grounds and not voluntarily surrendered.
• You must be aged 16 or over to apply for a travel
pass in this category.
• You will not be eligible if you would be refused a
licence to drive solely on the basis of persistent
misuse of drugs or alcohol.
• There are a number of conditions which may
makeyou eligible for a pass. These include:
(a) epilepsy (unless it is a type of epilepsy which
does not pose a danger if you drive);
(b) sudden attacks of dizziness or fainting;
(c) established pre-senile dementia conditions
(including Alzheimer’s); and
(d) Severe mental disorder
(e) any other disability which would cause
you to be a danger to yourself or others
when driving.
17Other services for people with
a disability
• Merseylink is a dial-a-ride service for people who
are unable to use regular public transport.
For more information phone Merseylink
on 0151 330 1661.
• You might be entitled to Tunnel concessions for free
journeys through Mersey Tunnels.
For more information contact Mersey Tunnels
on 0151 330 1702.
• If you need it, we can give you information about
travel passes or in other formats (such as in large
print, in Braille or on audio CD). Ring Concession
Customer Delivery Team on
0151 236 6056.
If you change address
• You can post in a copy of proof of your new
address.
• Email us at concession@merseytravel.gov.uk with
proof of your new address.
• Visit one of our Merseytravel Centres with a copy of
your new address.
• We will accept one of the following: a recent council
tax bill, gas, electricity or water bill, driving licence,
bank or building society statement, official tenancy
agreement or letter from the Department for Work
and Pensions. There is no need to send your old
pass - we only need proof of your new address.
Please send photocopies, not the original documents.
Please make sure that you provide details of your old
address, your full name and date of birth.
18If you change your name
• If you change your name you must take your pass
and proof of your new name to a Merseytravel
Centre. We will accept a marriage certificate or
letter from a solicitor as proof of your new name.
• If you prefer, you can let us know about a change in
your name by posting your pass and the proof that
you need to show us direct to the Concessions
Customer Delivery Team (the address is on page
27). Please send photocopies, not the original
documents.
• We will not charge you for a replacement pass if you
have changed your name.
If you lose your pass or your pass is stolen
• Let us know immediately by calling us on 0151 236
6056 (between 8am and 8pm everyday except
Christmas Day) or visiting one of our Merseytravel
Centres (see the addresses on pages 26 and 27).
• We will charge you to replace a lost or stolen pass
• If you find your pass after requesting a
replacement pass, the charge cannot be refunded.
If your pass is damaged
• Let us know immediately by calling us on 0151 236
6056 (between 8am and 8pm everyday except
Christmas Day) or visiting one of our Merseytravel
Centres (see the addresses on pages 26 and 27).
• We will charge you to replace a damaged pass.
19If your pass is not scanning on buses within
Merseyside
• Let us know if your pass is not scanning on board
buses or at rail gates within Merseyside
• We can check the chip in your pass at one of our
Merseytravel Centres to ensure it's working.
• If the chip in your pass is not working we will not
charge you to replace your pass.
Merseytravel Centres
Birkenhead Travel Centre
Birkenhead Bus Station
Claughton Road
Birkenhead
CH41 6RT
Bootle Travel Centre
Bootle Bus Station
Washington Parade
Bootle
L20 4RE
20Huyton Travel Centre
Huyton Bus Station
Huyton Hey Road
Huyton
L36 5SB
Liverpool ONE Bus Station
1 Canning Place
Liverpool
L1 8LB
Queen Square Travel Centre
Queen Square, Liverpool
L1 1RG
St Helens Travel Centre
St Helens Bus Station
Bickerstaff Street, St Helens
WA10 1DH
For postal and telephone enquiries only:
Concessions Customer Delivery Team
Merseytravel
PO Box 1976
Liverpool L69 3HN
Phone: 0151 236 6056
Minicom: 0151 330 1270
You can contact the team by phone between
8.30am and 5pm Monday to Friday.
Please check our website for opening times
www.merseytravel.gov.uk/travelcentres
21Notes 22
23
If you are not sure if you are entitled to a travel pass or if you have any other questions, please contact: Merseytravel PO Box 1976 Liverpool L69 3HN Phone: 0151 236 6056 email: concession@merseytravel.gov.uk We can provide this information in other formats and languages if you ask. LS346 NOV 2016
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