UCL Student Accommodation - Frequently Asked Questions
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UCL Student Accommodation Frequently Asked Questions
Contents Page
Section A: The Accommodation Application Process 5
Q1. How can I apply for University accommodation? 5
Q2. When is the deadline to apply for University accommodation? 5
Q3. Can I still apply for University accommodation if I have missed the 5
accommodation application deadline?
Q4. I received an offer to study at UCL after the University 5
accommodation deadline; am I still guaranteed a place?
Q5. Can I state a preference for a particular UCL Hall or Student 6
House?
Q6. How is University accommodation allocated? 6
Q7. Will I receive acknowledgement of my University accommodation 6
application?
Q8. How and when will I receive a response to my University 6
accommodation application?
Q9. Am I eligible to apply for University accommodation if I am studying part- 6
time?
Q10. How long is University accommodation offered for? 6
Q11. My programme runs for a calendar year (12 months) rather than an 7
academic year (9 months). Can I continue to stay in University
accommodation over the summer period?
Q12. My programme ends in March; can the University provide 7
accommodation for 6 months, from September to March?
Q13. Can I stay in my room during the Christmas and Easter holidays? 7
Q14. I have decided to defer my entry to UCL. Should I still make an 7
application for University accommodation?
Q15. Since completing my application for University accommodation, I have 7
been diagnosed with a medical condition which changes my accommodation
requirements. Who should I inform?
Q16. How is it decided who to room together? 8
Q17. When will I find out my room number? 8
Q18. I am a Graduate student; will I be placed with Undergraduate students? 8
Q19. How many single rooms, twin rooms and flats are in each UCL Hall and 8
Student House?
Q20. Are UCL Halls and Student Houses mixed gender or single gender? 8
Q21. What should I do if I received an email informing me that I will not be 8
offered University accommodation prior to the start of the academic year?
Section B: University Accommodation Offer Acceptance, Deposit 8
Payment and Invoicing of Accommodation Fees
Q22. I received an email offering me a room in a UCL Hall/Student House 8
and I would like to accept the offer; what should I do next to reserve the
room?
Q23: Will the University accommodation offer be withdrawn if I do not 9
respond within 3 working days?
Q24: How much is the deposit for a UCL Hall or Student House? 9
2Q25: How can I pay the deposit for a UCL Hall or Student House? 9
Q26: When will the deposit for UCL accommodation be refunded to me? 10
Q27: I have accepted the UCL accommodation offer and paid the deposit but 10
due to personal circumstances I no longer require the accommodation offered
to me. Will I receive the deposit back?
Q28: When are my fees due for UCL accommodation? 10
Q29: How can I pay my fees for UCL accommodation? 10
Q30: My sponsor/home institution is paying my fees for UCL accommodation 11
on my behalf. Can my sponsor/home institution be invoiced directly?
Q31: What should I do if I am unable to pay the fees for UCL accommodation 11
by the due date?
Q32: If I am unable to pay the invoice in full all at once, is it is possible to pay 11
the fees for UCL accommodation in instalments?
Q33: What is the weekly fee for my room in a UCL Hall or Student House? 11
Q34: If I decide to leave my UCL Hall or Student House after I check-in, will I 12
still have to pay fees for UCL accommodation?
Q35: Can I request a different UCL Hall or Student House, if I am not 13
satisfied with the University accommodation allocated to me?
Q36: I have been offered a twin room but indicated a preference for a single 14
room. Can the accommodation offer be changed from a twin room to a single
room?
Q37: When will I know who I will be sharing the twin room I have been offered 14
with?
Q38: Do fees for UCL accommodation include all amenities? 14
Q39: How do I accept an accommodation offer from one of the Intercollegiate 14
Halls? Do I have to pay a deposit?
Section C: Arrival 14
Q40: When can I move in? 14
Q41: Is it possible to arrive earlier than 20 September 2014 to attend 15
the International Students Orientation Programme (ISOP)? Will there
be an additional charge for Early Arrival?
Q42: How can I find out more information about the International Students 15
Orientation Programme (ISOP)?
Q43: I am required to provide proof of residence for Visa purposes, who 15
should I contact to get such proof?
Q44: Due to Visa complications, I may not arrive until after the intake 15
weekend in September. Will the accommodation be held open for me
until I arrive?
Q45: What items should I bring with me? 15
Q46: Is linen provided? 15
Q47: What is the bed size as I would like to bring my own linen? 15
Q48: How can I obtain proof of residence to open a bank account? 16
Section D: Facilities 16
Q49: Is there a wired network connection point in each room? 16
Q50: What furniture is provided in each room? 16
3Q51: How many residents share kitchens? 16
Q52: How many residents share bathrooms? 16
Q53: Are there laundry facilities in UCL Halls and Student Houses? 16
Q54: What time are meals served at Ifor Evans Hall and Ramsay Hall? 16
Q55: Should I take out personal insurance? 17
Q56: Are there bicycle storage facilities available in UCL Halls and Student 17
Houses?
Q57: Are there any car parking spaces available in UCL Halls and Student 17
Houses?
Section E: Miscellaneous 17
Q58: Should I register with a doctor? 17
Q59: Can I smoke in a UCL Hall or Student House? 17
Q60: Am I eligible for travel discounts? 17
Section F: Waiting Lists and Swap List 18
Q61: When does the Waiting List open? 18
Q62: When does the Swap List open? 18
Section G: Private Accommodation and Other Hall Providers 18
Q63: How can I find a room or flat in private sector housing? 18
4Section A: The Accommodation Application Process
Q1. How can I apply for University accommodation?
A1. If you are holding an offer of a place to study at UCL and would like to make an
application for University accommodation, please go to: https://www.ucl.ac.uk/apply-
for-accommodation. You will need your UCL userid and password to log in. If you do
not yet know your UCL userid and password, you can use the Online User Registration
website to register a personal email address which can then be used to access UCL
Student Accommodation Online Services, to make your online application. To register,
you will need a personal email address and your UCL Student Number, which is
quoted on all communications UCL sends you. To reset or obtain a new password,
please contact the ISD Service Desk by emailing servicedesk@ucl.ac.uk or
telephoning +44 (0)20 7679 5000.
Q2. When is the deadline to apply for University accommodation?
A2. The deadline to apply for University accommodation is 31st May of your year of
entry for prospective Undergraduate students and prospective Junior Year Abroad
(JYA), Erasmus and Exchange students. You must complete and submit your
accommodation application online by this date.
The deadline to apply for University accommodation is 30th June of your year of entry
for prospective Graduate students. You must complete and submit your
accommodation application online by this date.
Q3. Can I still apply for University accommodation if I have missed the
accommodation application deadline?
A3. You can still apply for University accommodation; however, given the expected
demand for accommodation, it is unlikely that late applicants will receive an offer of
accommodation before the start of the academic year. If you have missed the
University accommodation deadline, you are advised to secure alternative
accommodation. For private sector housing assistance you are advised to contact the
University of London Housing Services (ULHS) and consult the list of Other Halls
Providers (page 18).
Q4. I received an offer to study at UCL after the University accommodation
application deadline; am I still guaranteed a place?
A4. If you receive an offer to study at UCL after the University accommodation
application deadline, University accommodation is not guaranteed. You can still apply
for University accommodation; however, given the expected demand for
accommodation, it is unlikely that late applicants will receive an offer of accommodation
before the start of the academic year. You are advised to secure alternative
accommodation. For private sector housing assistance you are advised to contact the
University of London Housing Services and consult the list of Other Halls Providers
(page 18).
Q5. Can I state a preference for a particular UCL Hall or Student House?
A5. No, you can state a preference for the type of accommodation preferred, i.e.
catered or self-catered accommodation; you do not however get to choose a particular
UCL Hall or Student House. The only exception is if you are applying for catered
5accommodation, whereby you can select two Intercollegiate Hall preferences and (for
graduates) Goodenough College.
Q6. How is University accommodation allocated?
A6. University accommodation is allocated randomly, to a particular UCL Hall or
Student House. The allocation process takes into account the type of accommodation
preferred, as selected during the application process (i.e. catered or self-catered), the
amount budgeted for per week and the one most important factor (e.g. low cost or
proximity).
Q7. Will I receive acknowledgement of my University accommodation
application?
A7. Yes, once you submit your online application, you will receive acknowledgement by
email. If you do not receive an acknowledgement email, you have not fully completed
and submitted your application.
Q8. When and how will I receive a response to my University accommodation
application?
A8. When you receive a response, will depend on your offer status:
Undergraduate Response
Unconditional Firm July
Conditional Firm August (post-results)
Junior Year Abroad, Erasmus and Exchange July/August
Graduate
Unconditional Firm July/August
Conditional Firm July/August
You will receive a response to your University accommodation application by email. If
you have SPAM or junk mail filters turned on, you should check these folders also.
Q9. Am I eligible to apply for University accommodation if I am studying part-
time?
A9. If you are studying part-time, you can apply for University accommodation;
however, priority will be given to full-time students. Given the expected demand for
University accommodation from full-time students, it is unlikely that accommodation will
be allocated to a part-time student prior to the start of the academic year. You are
advised to secure alternative accommodation. For private sector housing assistance
you are advised to contact the University of London Housing Services (ULHS) for
private sector housing assistance and consult the list of Other Hall Providers (page 18).
Q10. How long is University accommodation offered for?
A10. University accommodation in UCL Halls and Student Houses is offered for 40
weeks for the 2014/2015 Academic Year, from 20 September 2014 to 27 June 2015,
with the exception of Junior Year Abroad, Erasmus and Exchange students studying
for 2014/2015 Term 1 only, who are offered accommodation from 20 September 2014
to 5 January 2015, and Junior Year Abroad, Erasmus and Exchange students studying
for 2014/2015 Terms 2 & 3 only, who are offered accommodation from 5 January
62015 to 27 June 2015.
Q11. My programme runs for a calendar year (12 months) rather than an
academic year (9 months). Can I continue to stay in University accommodation
during the summer period?
A11. Graduate students and Clinical Medical students will be given priority to continue
to live in University accommodation during the summer period. A move of residence,
or to another room in the same residence, may be required. Accommodation offers for
Summer 2015 will not be extended beyond 14 September 2015, regardless of your
programme duration, due to preparations for the new academic year intake.
Q12. My programme ends in March; can University accommodation be provided
for 6 months, from September to March?
A12. University accommodation is not provided if your programme ends in March. Due
to the limited number of spaces available, UCL Student Accommodation will not be
able to provide you with University accommodation for this period. You are advised to
contact the University of London Housing Services (ULHS) for private sector housing
assistance and consult the list of Other Hall Providers (page 18).
Q13. Can I stay in my room during the Christmas and Easter holidays?
A13. Yes, you can stay in your room during the Christmas and Easter holidays. UCL
accommodation offered for the Academic Year includes the Christmas and Easter
holidays. You will be invoiced and are liable for accommodation fees for the Christmas
and Easter holidays, even if you do not stay in your room during the holidays.
Q14. I have decided to defer my entry to UCL. Should I still make an application
for University accommodation?
A14. No, you do not need to apply for University accommodation for the year deferring.
You must ensure that you apply for accommodation by the deadline of the year you
plan to enrol at UCL (31st May for Undergraduate applicants).
Q15. Since completing my application for University accommodation, I have
been diagnosed with a medical condition which changes my accommodation
requirements. Who should I inform?
A15. You should inform the UCL Student Residences Office by email
(residences@ucl.ac.uk), outlining your medical condition and how the condition affects
your accommodation requirements. You should attached recent medical
documentation. Your accommodation application will be updated and preferences
changed (if necessary). You should also discuss your requirements with the UCL
Student Disability Services to obtain further advice. Where appropriate, a preliminary
visit to view the University accommodation can be arranged. UCL Student Disability
Services can be contacted by telephone on +44 (0) 20 7679 0100 or via email:
disability@ucl.ac.uk. The following residences have accommodation suitable for
students with restricted mobility: Frances Gardner House, John Dodgson House,
Langton Close and Schafer House. Some of these residences are a fair distance from
other parts of UCL which may need to be taken into consideration. Students who
indicate on their accommodation application that they have a disability, medical
condition, injury or illness, and who are offered a place in a UCL Hall or Student House,
will have an Accommodation Risk Assessment carried out by the Residence
Management team within two weeks of arrival.
7Q16. How is it decided who to room together?
A16. Once you have been allocated a place in a UCL Hall or Student House, the
Residence Management team will decide which room to assign you to. The method of
room assignments will differ from site to site, varying from course background to
interests, or student type (Undergraduate/Graduate).
Q17. When will I find out my room number?
A17. You will find out your room number on arrival, when you check-in.
Q18. I am a Graduate student; will I be placed with Undergraduate students?
Q18. In UCL Halls and Houses occupied by both Graduate and Undergraduate
students, attempts will be made by the Residence Management team to segregate the
flats or corridors, where possible, to avoid a conflict of interests. On occasion, in order
to maximise occupancy, flats or corridors may be occupied by both Graduate and
Undergraduate students.
Q19. How many single rooms, twin rooms and flats are in each UCL Hall or
Student House?
A19. Please visit The Accommodation Profiles section of our website at
http://www.ucl.ac.uk/prospective-students/accommodation/residences/profiles for full
details of how many single rooms, twin rooms and flats there are in each UCL Hall or
Student House.
Q20. Are UCL Halls and Student Houses mixed gender or single gender?
A20. All UCL Halls and Student Houses, and Intercollegiate Halls are mixed gender.
UCL Halls and Student Houses are not single gender.
Q21. What should I do if I received an email informing me that I will not be
offered University accommodation prior to the start of the academic year?
A21. You should contact the University of London Housing Services (ULHS) for
assistance with private sector housing – contact details can be found on page 18. In
addition to providing private sector housing assistance, the ULHS run a Property
Management Unit (PMU), providing centrally managed self-catering flats and houses
for full-time students. Additionally, a list of Other Hall Providers is also provided on
page 18. You should contact the provider you are interested in directly. The Waiting
List for UCL Halls and Student Houses will open on Monday 22 September 2014 for
prospective Undergraduate and Graduate students, and Monday 29 September 2014
for current students.
Section B: Accommodation Offer Acceptance, Deposit Payment and Invoicing of
Residence Fees
Q22. I received an email offering me a room in a UCL Hall/Student House and I
would like to accept the offer; what should I do next to reserve the room?
A22: You should carefully read through the UCL Student Accommodation offer email.
The email will instruct you what to do next to reserve the room; you are also provided
with a link to view the weekly fees for UCL Halls and Student Houses. You will be
8given 3 working days* to accept the accommodation offer and pay a deposit to
reserve the room. To accept the accommodation offer, you must follow the link
provided in the email and log-in to UCL Student Accommodation Online Services at
http://www.ucl.ac.uk/student-accommodation/online-services. You are also required to
pay a deposit to reserve the room. You must accept the accommodation offer and pay
a deposit within 3 working days. By accepting the accommodation offer, you should
have viewed the weekly fees for UCL Student Accommodation, thoroughly read
through and accepted the UCL Student Accommodation General Regulations and
Guidance, and accepted that prompt payment of accommodation fees is a condition of
residence. *reduced to 1 working day during the academic year.
Q23: Will the University accommodation offer be withdrawn if I do not respond
within 3 working days?
A23: Yes, the accommodation offer will be withdrawn if you do not respond within 3
working days. If you have missed the 3 working day deadline, you should contact the
UCL Student Residences Office as soon as possible. If the accommodation offer has
been withdrawn, you will be advised if the accommodation offer can be reinstated, or
whether an alternative accommodation offer can be made. If you have not missed the
deadline you will be advised to accept the accommodation offer online and arrange to
pay a deposit without delay.
Q24: How much is the deposit for a UCL Hall or Student House?
A24: The deposit for a UCL Hall or Student House is £150 - single room
accommodation, £150 – per person for twin room accommodation and £300 –
couple/family accommodation. The Intercollegiate Halls charge a different deposit
amount, see http://www.halls.london.ac.uk/student/Default.aspx for full details.
Q25: How can I pay the deposit for a UCL Hall or Student House?
A25: You can pay the deposit for UCL accommodation by the following methods: Pay
online at http://www.ucl.ac.uk/payonline - you will need your UCL Student
Number. We accept all major cards except Diner’s Club, American Express,
Discovery and JCB. To pay by card by telephone please contact the Cashier on + 44
(0) 20 7679 6333; Cheque – in sterling (made payable to University College London),
drawn on a bank within the UK. You must write your name and Student Number on the
back of the cheque; Bank draft – in sterling; Bank Transfer – to the UCL Residences
Account, account number 70116009, Barclays Bank Plc, 6-17 Tottenham Court Road,
London, W1T 1BE, sort code 20-10-53. IBAN number: GB97 BARC 20 10 53 70 11
60 09. SWIFT number: BARC GB 2105L. Please quote your name and UCL Student
Number and send proof of transfer to the UCL Student Residences Office. Bank
transfers are subject to variable bank charges by both the sending and receiving bank;
these charges must be paid by the sender.
Q26: Will the deposit for UCL accommodation be refunded to me?
A26: For UCL Halls and Student Houses, providing you return your room keys and have no
outstanding accommodation fees, we aim to refund your deposit normally within 28 days of
you vacating residence. The deposit you pay when accepting a place is not used to offset
against accommodation fees. The deposit will be refunded by BACS, less any deductions*,
if you have a UK bank account and have input your bank details on Portico. If you do not
have a UK bank account, the deposit will be refunded by cheque, in pounds sterling, less
any deductions. To ensure that your deposit cheque is sent to the correct address, you
9must update your address details on Portico. The deposit cheque will become invalid after
six months from the date of issue.
*Deductions may be for, amongst other things, cleaning, damage, and vandalism to your
room and communal areas. These costs may be divided and deducted between all
residents’ deposits, for damage that cannot be attributed to a particular resident(s), subject
to the resident’s right of appeal.
Q27: I have accepted the UCL accommodation offer and paid the deposit but due
to personal circumstances I no longer require the accommodation offered to me.
Will I receive the deposit back?
A27: If you have accepted the accommodation offer and then decide prior to arrival
that you no longer require the accommodation offered to you, the deposit will be
returned to you, in full, providing the UCL Student Residences Office receives your
withdrawal by email to residences@ucl.ac.uk on or before Friday 5 September 2014.
No deposit refund will be made if such communication is received after this date. If you
have been offered and accepted a place in a UCL Hall or House for the start of the
academic year and have paid a deposit, but do not arrive within the first week and have
not notified the Residence Management team or the UCL Student Residences Office
that you will be arriving late, the accommodation offer will be withdrawn and the deposit
will not be refunded.
Q28: When are fees due for UCL accommodation?
A28: Fees for UCL accommodation are payable each term on demand. You will be notified
via your UCL email account when your invoices are available on your Portico account. The
first invoice will be for the first term ending on Saturday 10 January 2015*. The deadline for
payment is normally the end of the second week of each term i.e. within the first two weeks
of October, January and May. The exact deadline date will be indicated on your invoice.
Your fees will not be reduced to take account of any periods when you did not occupy the
accommodation allocated to you. If you have been allocated accommodation for the full
academic year, you will receive one invoice for each term (Terms 1, 2 and 3). If you have
been allocated accommodation for Term 1 only, you will receive one invoice (Term 1). If you
have been allocated accommodation for Terms 2 & 3 only, you will receive two invoices
(Term 2 and Term 3). *The first term ends on Monday 5 January 2015 for Exchange
students holding a Term 1 only contract.
Q29: How can I pay fees for UCL accommodation?
A29: Fees for UCL accommodation can be paid by the following methods: Pay online
at http://www.ucl.ac.uk/payonline - you will need your UCL Student Number. We
accept all major cards except Diner’s Club, American Express, Discovery and JCB. To
pay by card by telephone please contact the Cashier on + 44 (0) 20 7679 6333;
Cheque – in sterling (made payable to University College London), drawn on a bank
within the UK. You must write your name and Student Number on the back of the
cheque; Bank draft – in sterling; Bank Transfer – to the UCL Residences Account,
account number 70116009, Barclays Bank Plc, 6-17 Tottenham Court Road, London,
W1T 1BE, sort code 20-10-53. IBAN number: GB97 BARC 20 10 53 70 11 60 09.
SWIFT number: BARC GB 2105L. Please quote your name and UCL Student Number
and send proof of transfer to the UCL Student Residences Office. Bank transfers are
subject to variable bank charges by both the sending and receiving bank; these
charges must be paid by the sender.
10Q30: My sponsor/home institution will be paying the fees for UCL
accommodation on my behalf. Can my sponsor/home institution be invoiced
directly?
A30: No, it is not possible to invoice your sponsor/home institution directly; you will be
invoiced directly on your Portico account. If your sponsor/home institution is paying the
invoice on your behalf, you should forward the invoice to the person responsible for
payment.
Q31: What should I do if I am unable to pay the fees for UCL accommodation by
the invoice deadline?
A31: If you are unable to pay your fees for UCL accommodation by the invoice
deadline, do not ignore the deadline. In advance of the deadline, go to the reception of
your Hall or House and ask for a ‘Request for Extension of Deadline’ form. If there are
mitigating circumstances, the Residence Management team may use discretion, to
allow you to defer payment for 30 days (during term time only). You are expected to
identify the reason for the delay in payment. Mitigating circumstances include the
following (this list is not intended to be exhaustive): student loan delays, sponsor
payment delays, delays with the transfer of fund from abroad, delays in
accessing/opening UK bank accounts.
Q32: If I am unable to pay the invoice in full all at once, is it is possible to pay the
fees for UCL accommodation in instalments?
A32: Yes, it is possible to pay the fees for UCL accommodation in instalments. In
advance of the payment deadline, go to the reception of your residence and ask for an
‘Instalment Plan for Payment of Residence Fees’ form. The Residence Management
team may allow you to pay in monthly instalments. The due date for the final
instalment should always be at least 2 weeks prior to the end of term.
Q33: What is the weekly fee for my room in a UCL Hall or Student House?
A33: The accommodation fees for the 2014-2015 are as follows:
Residence Room Type Weekly Fees
Ann Stephenson House/ Single Room (not en-suite) £132.30
Neil Sharp House 1 Bedroom Flat £225.82
Bungalow (2 Bedroom) £349.72
Arthur Tattersall House Single Room (not en-suite) £168.70
Twin Room (not en-suite) £119.35
1 Bedroom Flat £266.98
Astor College Single Room (not en-suite) £186.90
Twin Room (not en-suite) £139.30
Astor College Self-catered Flats 1 Bedroom Flat £262.22
Bernard Johnson House Standard En-suite Single Studio £134.75
1 Bedroom Flat £178.50
2 Bedroom Flat £218.40
Campbell House East Single Room (not en-suite) £168.70
Twin Room (not en-suite) £119.35
Campbell House West Single Room (not en-suite) £168.70
Twin Room (not en-suite) £119.35
Frances Gardner House En-suite Single Room £196.70
En-suite Double Room (couple) £249.90
Goldsmid House En-suite Single Room £192.85
Hawkridge House Single Room (not en-suite) £132.30
Ian Baker House Single Room (not en-suite) £168.70
En-suite Single Room £211.40
11Ifor Evans Hall Single Room (not en-suite) £167.30
Twin Room (not en-suite) £137.20
Ifor Evans Hall Self-catered Flats Standard En-suite Single Studio £196.70
1 Bedroom Flat £225.75
James Lighthill House En-suite Single Room £196.70
Single Room (not en-suite) £152.95
Twin Room (not en-suite) £105.70
John Dodgson House En-suite Single Room £211.40
Single Room (not en-suite) £168.70
John Tovell House Single Room (not en-suite) £168.70
Twin Room (not en-suite) £119.35
Langton Close Single Room (not en-suite) £152.95
Twin Room (not en-suite) £107.45
1 Bedroom Flat £233.10
Liberty House (Sebastian Street) En-suite Single Room £198.00
Max Rayne House Single Room (not en-suite) £132.30
Twin Room (not en-suite) £100.45
1 Bedroom Flat £225.68
Prankerd House En-suite Single Room £211.40
En-suite Double Room (couple) £249.90
1 Bedroom Flat £262.22
New Hall (Caledonian Road) En-suite Single Room £179.20
Standard En-suite Single Studio £189.00
Large En-suite Single Studio £200.55
Ramsay Hall Single Room (not en-suite) £203.70
Twin Room (not en-suite) £154.35
En-suite Studio £254.80
Schafer House Single Room (not en-suite) £168.70
St Pancras Way (UNITE) En-suite Single Room £208.00
Q34: If I decide to leave my UCL Hall or Student House after I check-in, will I still
have to pay fees for UCL accommodation?
A34: Yes, you should refer to your Accommodation Licence Agreement or the UCL
Student Accommodation General Regulations and Guidance 2014-2015, which reads
as follows: Ending the Agreement (a) during the first term, if you would like to leave your
UCL Hall or Student House after your arrival during the first term you must submit a Notice
to Quit Request online via UCL Student Accommodation Online Services. You will remain
liable for your accommodation fees until a replacement UCL student is found to take over
your room. A replacement is a UCL student who is not currently in a UCL Hall or Student
House. If no replacement is found you remain liable for your accommodation fees until the
end of the first invoicing period which is 10 January 2015*. *5 January 2015 for Exchange
students holding a Term 1 only Licence. (b) at the end of the first term, if you would like to
leave your UCL Hall or Student House at the end of the first term you are required to give at
least 28 days’ notice prior to 10 January 2015 i.e. you must submit a Notice to Quit Request
online via UCL Student Accommodation Online Services, no later than 12 December 2014.
If you submit your Notice to Quit Request online after 12 December 2014 you will remain
liable for accommodation fees until a replacement UCL student is found to take over your
room. A replacement is a UCL student who is not currently in a UCL Hall or Student House.
If no replacement is found you remain liable for your accommodation fees until the end of
the third term for invoicing purposes, which is 27 June 2015. (c) During the second and
third terms, if you would like to leave your UCL Hall or Student House during the second or
third term you must submit a Notice to Quit Request online via UCL Student Accommodation
Online Services. You will remain liable for your accommodation fees until a replacement
UCL student is found to take over your room. A replacement is a UCL student who is not
12currently in a UCL Hall or Student House. If no replacement is found you remain liable for
your accommodation fees until the end of the third term for invoicing purposes, which is 27
June 2015. Please note: if you give notice at any time but do not move out or return
keys/swipe cards/fobs to the site office of your UCL Hall or Student House your liability for
accommodation fees will continue.
Q35: Can I request a different UCL Hall or Student House, if I am not satisfied
with the University accommodation allocated to me?
A35: No, it is not possible to request a different UCL Hall or Student House if you are
not satisfied with the one allocated to you; only one accommodation allocation is made
per student. If you have no other accommodation arranged, you are advised to accept
the accommodation offer. Many prospective residents, who are initially anxious about
moving in to University accommodation, find that they soon settle in and make friends.
If you move in and find it difficult to settle in, a Swap List will open on Monday 13
October 2014. If you find another student on the list who would like to do the opposite
swap, then a change of hall or house can be arranged. An administration fee of £20
per person will be charged to swap. If you choose to decline the accommodation offer,
you are expected to make your own accommodation arrangements, as no alternative
UCL or Intercollegiate accommodation offer will be made. You are advised to contact
the University of London Housing Services (ULHS) for private sector housing
assistance and consult the list of Other Hall Providers (page 18).
Q36: I have been offered a twin room but indicated a preference for a single
room. Can my accommodation offer be changed from a twin room to a single
room?
A36: No, it is not possible to change the accommodation offer from a twin room to a
single room. UCL Student Accommodation has a large number of twin rooms,
particularly in self-catered houses. Applicants are randomly allocated into twin rooms
(two students of the same sex in one room with twin beds). Unless there are medical
grounds for single room accommodation, it is unlikely the accommodation offer will be
changed. If you accept the twin room offer and move in to your student house, but do
not settle in, you have the option of trying to swap to a single room when the Swap List
opens. A swap from a twin room to a single room is not a common swap, but it has
happened in previous years.
Q37: When will I know who I will be sharing the twin room I have been offered
with?
A37: You will find out who you will be sharing the twin room with on arrival. In the lead
up to the start of the academic year, as accommodation allocations change frequently,
it is likely that the Residence Management team will allocate twin room occupants just
before the main move-in weekend in September. The allocation of twin room
occupants will be carried out according to interests, course programme or sometimes
randomly.
Q38: Do fees for UCL accommodation include all amenities?
A38: Yes, fees for UCL accommodation include all amenities.
13Q39: How do I accept an accommodation offer from one of the Intercollegiate
Halls? Do I have to pay a deposit?
A39: The Intercollegiate Halls Reservations Office will contact you directly, by email, with
details of the accommodation offer; you must ensure that you check your email account
regularly as you will be expected to respond within 48 hours. You will be required to accept
the offer and pay a deposit (different to UCL’s acceptance and deposit process). If you have
SPAM or junk mail filters turned on, you should check these folders also. The email address
indicated on your accommodation application will be the one used by the Intercollegiate Hall
Reservations Office to contact you. For information and advice concerning the
Intercollegiate Halls, please contact Reservations Office, ULU 4th Floor, Malet Street,
London, WC1E 7HY Tel: +44 (0) 20 7862 8881 Email: info.halls@london.ac.uk.
Section C: Arrival
Q40: When can I move in?
A40: For UCL Halls and Student Houses, you can move in on Saturday 20 September
2014. You must read the ‘Arrival Instructions’ section in the ‘My Home’ section of the
Pre-arrival Online Induction. For Intercollegiate Halls, you should refer to the
information sent to you by email from the Intercollegiate Halls or Email:
info.halls@london.ac.uk.
Q41: Is it possible to arrive earlier than Saturday 20 September 2014 to attend
the International Students Orientation Programme (ISOP)? Will there be an
additional charge for Early Arrival?
A41: Yes, if you would like to arrive earlier than Saturday 20 September 2014 you must
log in to UCL Student Accommodation Online Services at http://www.ucl.ac.uk/student-
accommodation/online-services to submit an Early Arrival Request. Completion of
this request does not ensure that your early arrival request can be met; you must
check with the Residence Management team if you do not receive an email
response. If you arrive earlier than Saturday 20 September 2014, you will be invoiced
for the additional night(s) on your Portico account, after you arrive. The charge for
early arrival applies to all residents regardless of the reason for the Early Arrival.
Q42: How can I find out more information about the International Students
Orientation Programme (ISOP)?
A42: For more information about the ISOP go to http://www.ucl.ac.uk/iss/orientation.
Q43: I am required to provide proof of my UCL Hall or House for Visa purposes,
who should I contact to get proof of residence?
A43: You can use a copy of your accommodation offer email and/or your
Accommodation Licence Agreement to show proof of residence for Visa purposes. For
Immigration and Visa information visit http://www.ucl.ac.uk/iss/immigration-
visa/applying-for-visa.
Q44: Due to Visa complications, I may not arrive until after the intake weekend in
September. Will the accommodation be held open for me until I arrive?
A44: In the event that you are unable to arrive on Saturday 20 September 2014, you
must contact the Residence Management team to notify them of the delay, and to
14ensure that your room is held open for you. Late arrivals will still be invoiced from the
contract start date, Saturday 20 September 2014. If you have paid a deposit, but you
do not arrive within the first week and have not notified the Residence Management
team or the UCL Student Residences Office that you will be arriving late, the offer will
be withdrawn and your deposit will not be refunded. If you have not paid a deposit and
not notified the Residence Management team or the UCL Student Residences Office
that you will be arriving late, the offer will be withdrawn on Monday 22 September
2014. If you have been offered an Intercollegiate Hall and you will be arriving late, you
should contact the Intercollegiate Hall Reservations Office, ULU 4th Floor, Malet Street,
London, WC1E 7HY Tel: +44 (0) 20 7862 8881 Email: info.halls@london.ac.uk.
Q45: What items should I bring with me?
A45: For UCL Halls and Student Houses, you will need to bring bed linen, towels, tea-
towels, cooking utensils, crockery, glassware and toilet roll. As a guide, kettles,
toasters, cookers, refrigerators, freezers and microwaves are provided in UCL kitchens.
Irons and ironing boards are provided in some of the laundry rooms. Before you arrive,
you should carefully read the ‘My Home’ section of the Pre-arrival Online Induction for
specific information on what to bring and what is provided in each UCL Hall or Student
House. You may wish to organise sharing the purchase of some kitchen items with
your neighbours once you arrive.
Q46: Is linen provided?
A46: Linen is not provided in UCL accommodation. You can purchase a linen pack, which
contains a duvet, duvet cover, pillow, pillowcase, sheet, hand towel and bath towel, for
£50.00. If you would like to purchase a linen pack, you must submit a Linen Pack Request
form at http://www.ucl.ac.uk/student-accommodation/online-services. You will be invoiced
for the cost of the linen pack on your Portico account, after you arrive.
Q47: What is the bed size as I would like to bring my own linen?
A47: The standard bed size for a single bed is 190 x 90 cm (6’ 3” x 3’).
Q48: How can I obtain proof of residence to open a bank account?
A48: You can request a bank reference letter from the Residence Management team.
If you are residing in an Intercollegiate Hall, you should contact the Bursar’s Office. For
general guidance on opening a bank account go to: http://www.ucl.ac.uk/iss/before-
you-arrive/bank-account.
Section D: Facilities
Q49: Is there a wired network connection point in each room?
A49: All rooms, apart from Bernard Johnson House, have a wired connection point to the
UCL Network and the Internet. In some rooms this is provided via a wired network socket
(UTP) and as part of a three year upgrade some rooms will have wireless coverage. Wi-Fi is
available in the majority of UCL Halls and Student Houses. The cost of connection is
included in your accommodation fees. An Ethernet cable is provided in each study bedroom
with a data point (two in twin rooms), except where wireless coverage is provided. Any
damage to the network socket or equipment installed within rooms will be subject to a repair
cost of up to £100. For further information about the service go to
http://www.ucl.ac.uk/isd/students/halls. Some UCL Halls and Student Houses have
15computer cluster rooms for residents’ use. These facilities are provided by and maintained
by UCL Information Systems, not the Residence Management team, and therefore faults
must be reported to UCL Information Systems directly. For details see
http://www.ucl.ac.uk/isd/students/halls/help.
Q50: What furniture is provided in each room?
A50: The following items are standard in all study bedrooms: carpet, curtains,
wardrobe, desk/table, desk chair, bed (including mattress), mattress cover, wastepaper
bin and light shade/cover. Additionally, the following items are provided in some of the
study bedrooms: notice board, top box, easy chair, chest of drawers, bedside cabinet,
under bed storage, washbasin, shaving light, and mirror.
Q51: How many residents share kitchens?
A51: See The Residences section http://www.ucl.ac.uk/prospective-
students/accommodation/residences for full details of how many residents share
kitchens in each UCL Hall or Student House.
Q52: How many residents share bathrooms?
A52: See The Residences section http://www.ucl.ac.uk/prospective-
students/accommodation/residences for full details of how many residents share
bathrooms in each UCL Hall or Student House.
Q53: Are there laundry facilities in UCL Halls and Student Houses?
A53: A laundry room is available at each UCL Hall and Student House, with coin or
card operated washers and driers. An iron and ironing board are provided in some of
the laundry rooms.
Q54: What time are meals served for at Ifor Evans Hall and Ramsay Hall?
A54: Meals are served at: Ifor Evans Hall Breakfast: 07:45 to 09:00 and
Evening meal: 17:00 to 19:00. At Ramsay Hall (including Astor College residents)
Breakfast: 08:00 to 09:30 and Evening meal: 17:00 to 19:00. Meals include a
vegetarian option but do not cater for Kosher or Halal dietary requirements. Students
with specific dietary requirements, for whatever reason, are strongly advised to apply
for self-catered accommodation.
Q55: Should I take out personal insurance?
A55: The University provides a block insurance policy. For further information go to
https://www.cover4students.com/blockhalls/summary/ucl. You should carefully read the
Policy Information and Cover Summary and consider whether you need to extend the basic
cover provided.
Q56: Are there bicycle storage facilities available in UCL Halls and Student
Houses?
A56: See The Residences section http://www.ucl.ac.uk/prospective-
students/accommodation/residences for full details of bicycle storage facilities in each
UCL Hall and Student House. You are not permitted to bring bicycles into your Hall or
House, or attach bicycles to any railings or the building exterior. You must not place
bicycles in front of the fire exits of doors as this will obstruct essential means of escape
and create a serious safety hazard. UCL cannot accept responsibility for bicycles
16stored in these, or any other areas, and insurance is advisable. Bicycles may be
parked in certain designated areas within the University.
Q57: Are there any car parking spaces available in UCL Halls and Student Houses?
A57: There are a limited number of car parking spaces at the Ifor Evans Hall site and
Schafer House.
Section E: Miscellaneous
Q58: Should I register with a doctor?
A58: You must ensure that you register with a NHS General Practice in London
while you are a student at UCL. The Gower Place Practice, the NHS General
Practice in the UCL Health Centre, is located on 3 Gower Place, London WC1E 6BN.
You can contact The Gower Place Practice on 020 7387 6306, email: gpp@nhs.net
or visit their web pages for further information www.gowerplacepractice.nhs.uk. The
UCL Health Centre also provides dental services.
Q59: Can I smoke in a UCL Hall or Student House?
A59: No, all University buildings, including all areas of UCL Halls and Student Houses,
are non-smoking. UCL also prohibits smoking immediately outside the entrances or
open windows of all buildings.
Q60: Am I eligible for travel discounts as a student?
A60: Transport for London (TFL) offer discounts, for further details visit
http://www.tfl.gov.uk/tickets/14312.aspx.
Section F: Waiting Lists and Swap List
Q61: When does the Waiting List open?
A61: The waiting list for UCL Halls and Student Houses opens on Monday 22
September 2014 for prospective Undergraduate and Graduate students, and Monday
29 September 2014 for current students. The UCL Waiting List is only open to
applicants who have not been offered UCL or Intercollegiate accommodation.
Q62: When does the Swap List open?
A62: The swap list opens on Monday 13 October 2014.
Section G: Private Accommodation and Other Hall Providers
Q63: How can I find a room or flat in private sector housing?
A63: For assistance with private sector housing, you should contact the University of
London Housing Services (ULHS). You should also consult the list of Other Hall
Providers on page 18.
University of London Housing Services (ULHS)
University of London Union, Malet Street, London WC1E 7HY
Web: www.housing.lon.ac.uk
17Email: housing@lon.ac.uk
Telephone: 020 7862 8880
The Private Housing Unit (PHU) and the Property Management Unit (PMU)
assist students and staff with private sector accommodation issues.
Other Hall Providers
The following independent organisations are sometimes able to assist students
from UCL. You must contact these places directly and not through the UCL
Student Residences Office.
Cass and Claredale Halls of Residence
Web: www.cassandclaredale.co.uk
Email: cass.term@cassandclare.co.uk
Sir John Cass Hall, 150 Well Street, London E9 7LQ
Telephone: 020 8533 2529
Cost includes free internet and all bills (gas,
water, electricity). Nearest Tube station is Bethnal Green. Also open for summer
trade from mid-June to mid-September.
Claredale House, Claredale Street, London E2 6PE
Telephone: 020 7739 7440
Email: claredale.term@cassandclare.co.uk
Cost includes free internet and all bills (gas, water,
electricity). Nearest Tube station is Bethnal Green. Also open for summer trade
from mid-June to mid-September.
Guy Chester House, Chester House Halls of Residence, Pages Lane, Muswell
Hill, London N10 1PR
Web: www.chestercentre.org.uk
Email: office@chesterhouse.org.uk
Telephone: 020 8883 8204
An international halls of residence run on Christian principles open to 120 students
aged 18 - 25, inclusive of all nationalities and all religions. We provide full board at
the weekend and half board during the week to over 25 nationalities. Our facilities
include games room, TV rooms, residents lounge, gym, dance and music studio,
tennis court, luggage store and wireless internet. Situated in a quiet residential
area, there are 4 underground stations within a short bus ride, the nearest being
Highgate on the Northern Line. The approximate journey time into Central London
is 35 mins. The 134 is a direct bus from Chester House to UCL on Gower Street.
Goodenough College, Mecklenburgh Square, London WC1N 2AB
Web: www.goodenough.ac.uk
Email: info@goodenough.ac.uk
Telephone: 020 7837 8888
Open to full time postgraduate students from all over the world. Goodenough offers
a unique international community with an excellent offer of extracurricular activities
such as clubs, seminars, conferences, sporting activities and cultural events in
central London. One building for family accommodation. Tours around the College:
every Friday at 1:00pm an every first Saturday of the month at 11:00am.
Hillel House, Office 1,353-359,Finchley Road, NW3 6ET
18Web: ujs.org.uk
Email: info@ujs.org.uk
Telephone: 02083814901
Self-catered kosher accommodation in north-west London for Jewish students, with
easy transport links to UCL. Student Centre close to UCL with kosher catering and
facilities for social and cultural events.
Indian Student YMCA, 41 Fitzroy Square, London W1T 6AQ
Web: www.indianymca.org
EMAIL: reservations@indianymca.org
Telephone: 020 7387 0411
Large modern hostel for both men and women from any country.
International Lutheran Student Centre, 30 Thanet Street, London, WC1H 9QH
Web: www.lutheran.org.uk/student-centre.php
Email: ilscaccomm@lutheran.org.uk
Telephone: 020 7388 4044
Accommodation for 79 postgraduate students in 65 single rooms and 7 twin rooms.
International Students’ House, 229 Great Portland Street, London W1W 5PN
Web: www.ish.org.uk
Email: accom@ish.org.uk
Telephone: 020 7631 8310
Two residences, both close to Regent’s Park, for 300 single students and 80
couples. UCL has a minimum number of 40 guaranteed places available for its
students at this residence. Students are required to pay in two instalments for a 40
weeks contract starting from the 7th of September till the 14th of June.
Jerome House, 5-13 Glendover Place, London SW7 3DU
Web: www.zebrahousing.com
Email: housing@zebrahousing.com
Telephone: 020 7584 2906
This residence has 97 places for graduate students from developing countries.
Flats for couples, families (with 2 children) and single students.
Lee Abbey London, 57-67 Lexham Gardens, London W8 6JJ
Web: www.leeabbeylondon.com
Email: accommodation@leeabbeylondon.com
Telephone: 020 7373 7242
A hostel for male and female students as well as being a social club. Catered.
Liberty Living for Students
Liberty House, 218 St John Street, London EC1V 4AT
Web: www.libertyliving.co.uk
Email: libertyhouse-london@libertyliving.co.uk
Telephone: 020 7250 5800
Liberty House is situated in the heart of London. Liberty House benefits from a
private courtyard with secure bike storage and a spacious modern common room
with a pool table. Liberty House has its own gym which is exclusive to Liberty
House residents. The studios at Liberty House are self contained flats with their
19own private bathroom & kitchenette. UCL have 10 guaranteed places available for
its students at this residence – available to all undergraduate and postgraduate
students at UCL, with the option of signing up for 40 weeks or 51 weeks. To find
out more about this exclusive offer to UCL students please email
libertyhouse@libertyliving.co.uk to request further information or to
arrange a viewing.
London Strategic Housing (Wembley) Network housing group, Olympic Office
Centre, 8 Fulton Road, Wembley Middlesex, HAP, ONU.
(NHS provider for Key workers with potential surplus)
Web: www.londonstrategichousing.com
Email: enquiries@londonstrategichousing.com
Telephone: 02087824880
Rents from £117 per week to £126 per week (en suite). Properties in Hackney,
Islington and Finsbury Park.
London Strategic Housing (Bethnal Green) 148 Cambridge Heath Road,
Bethnal green, London E1 5QJ.
Telephone: 02087824580.
Methodist International Centre, 81-103 Euston Street, London NW1 2EZ
Web: www.micentre.com
Email: reception@micentre.com
Telephone: 020 7380 0001
Located just opposite Euston station, MIC offers places for 82 undergraduate
students, both male and female.
Nansen Village, 21 Woodside Avenue, London N12 8AQ
Web: www.nansenvillage.co.uk
Email: nansenvillage@btconnect.com
Telephone: 020 8445 8644
This residence has 66 flats for post-graduate student couples with and without
children. Private Nursery school within estate.
Netherhall House, Nutley Terrace, London NW3 5SA
Web: www.nh.netherhall.org.uk
Email: director@nh.netherhall.org.uk
Telephone: 020 7472 5720
A modern catered hostel for around 90 students. Catholic ethos but open to male
students of all faiths. Excellent facilities including library, sports pitch, roof garden,
multi-purpose room and music practice areas. A wide range of cultural activities on
offer.
Newman House, 111 Gower Street, London WC1E 6AR
Web: www.universitycatholic.net
Email: enquiries@universitycatholic.net
Telephone: 020 7387 6370
The Catholic Chaplaincy runs this hostel for about 63 students of the University of
London.
20 CRM Arcade
385-401 Holloway Road, London N7 0RY
Web: www.crm-students.com
Email: arcade@crm-limited.co.uk
Tel: +44 (0)20 7607 5415
The Arcade London is an established student accommodation in London. It’s set in
a great location with easy access to a wide range of universities and the vibrant
city life London has to offer. Just 8 minutes walk from Holloway Road tube station
(Zone 2, Piccadilly Line). A mixture of stylish student rooms and shared flats with
fitted kitchen to a high standard. The Arcade offers the security and comfort of
having an on site management team who are always happy to help. From only
£175 per week, The Arcade makes an ideal choice for an undergraduate,
postgraduate or International student who is searching for a great place to live with
value for money. 5% discount for group bookings. Fill an apartment for 5 or 6
and save up to £486 each per year. Please quote discount code GROUPS when
you book online and name your friends in the preferences section.
Tufnell Park, 144 Huddleston Road, London N7 0EG
Web: www.crm-students.com
Email: tufnellpark@crm-limited.co.uk
Telephone: 020 7263 4212
New 700-bed hall with single and double en-suite rooms and studios. Large
kitchens with sofas and flat screen TVs. There is a 24-hour on-site staff presence
and both 44 and 51-week contracts are offered.
Property Management Unit, University of London Housing Services, University of
London Union, Malet Street, London WC1E 7HY
Web: www.housing.london.ac.uk
Email: pmu@lon.ac.uk
Telephone: 020 7862 8881
Rents from £350-£403 per month at Clandon House (not en-suite and not including
bills).
Pure Highbury
201 Isledon Road, London N7 7JR
Web: www.purestudentliving.com
Email: reservations@purestudentliving.com
Tel: +44 (0)208 912 5020
Located within a 2 minute walk from Finsbury Park underground station and
on direct route to UCL, Pure Highbury offers fully-serviced
stylish, accommodations for students. This 400 room residence opened in
September 2012. Accommodation options include large studio rooms, deluxe,
superior and standard room types at all inclusive rent including; all utility bills,
12mb internet provision, contents insurance and kitchen/bedding packs to make
moving in and living hassle free and simple. Students can also enjoy unlimited
access to a collection of social spaces including an onsite 24 hour gym, a
dance/yoga studio, study room, game room, terrace and common space where
monthly events are organised by the building manager. The residence also has 24
hour security, onsite maintenance and housekeeping teams.
21 Servite Houses: Goldsmiths House, Park Village East, London NW1 3SX
Web: www.viridianhousing.org.uk
Email: gsh@viridianhouses.org.uk
Telephone: 020 7387 4501
Located in the exclusive Regent's Park area of London and within easy reach of
vibrant Camden Town, Goldsmiths House offer attractive, comfortable and
affordable living for young women. There is Wi-Fi internet access throughout the
building and great communal spaces.
Touchstone Student Living, Therese House, 29-30 Glasshouse Yard, London
EC1A 4JN
Web: www.touchstonestudentliving.co.uk/
Email: therese@touchstonecps.com
Telephone: 020 7253 7603
Touchstone Student Living offers a purpose-built student accommodation located
in east central London. Therese House is a property packed with excellent facilities
and comes fully furnished and inclusive of all bills.
UNITE, 68-70 Southampton Row, Holborn, London WC1B 4AR
Web: www.unite-students.com
Email: londonsales@unite-group.co.uk
Telephone: 0800 783 4213/0207 831 2447
If you are looking to live in a great location less than 20 minutes walk away from
campus, UNITE offer a choice of safe and secure accommodation including studio
rooms and flat shares for you and up to 5 friends. All bills are included in the price
of the rent and UNITE have dedicated hospitality teams on site to offer help and
assistance when you need it. To find out more visit the sales shop in Southampton
Row (see address above).
urbanest Hoxton
Web: www.urbanest.co.uk
Email: urbanest@crm-limited.co.uk
Tel: 0844 371 5623
Student accommodation in central London (Hoxton) 5 mins from Old Street Tube.
Rooms include broadband, flat screen TV, under floor heating and luxury
bathrooms. Show apartment located at 100 East Road, Hoxton, London, N1 6AA.
Open Monday to Friday from 10.00am to 4.00pm.
Victoria League Student House, 55 Leinster Square, London W2 4PW
Web: www.victorialeague.co.uk
Email: enquiries@victorialeague.co.uk
Telephone: 020 7229 3961
Forty-five single and double rooms for Commonwealth students only. Preference is
given to students between the ages of 18-30 years.
Zebra Housing Association
5-13 Glendower Place, London SW7 3DU
Web: www.zebrahousing.com
Email: housing@zebrahousing.com
22Tel: 020 7584 2769
The association has four central London residences for overseas students. 104
flats for couples, families (with a maximum of two children) and single students.
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