UK and International Services - Tariff Guide - DPD Local

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UK and International Services - Tariff Guide - DPD Local
UK and International Services
Tariff Guide
UK and International Services - Tariff Guide - DPD Local
No one delivers
    better value
    throughout the UK and
    the rest of the world
DPD Local has a range of easy-to-use, time-critical UK delivery
options, developed with your business in mind. In addition, a one hour
delivery window will be provided to receivers on UK services.

UK Services                     International Services        Logistics
A comprehensive range of        Our international delivery    Our logistics division
time-critical, value-for-       services can help you         specialises in adding value
money services for parcels,     reach new markets and         to customers’ supply
documents and freight that      consumers. We deliver to      chains. By providing a
meet all your distribution      over 200 countries and        tailored logistics service,
needs.                          have a choice of services     the operation allows you to
                                specifically for exporters.   achieve seamlessly efficient
In addition, a one-hour
                                ▪   DPD Classic               transfers from your
delivery window will be
                                                              production units to your
provided to receivers on all    ▪   DPD Air Classic           customers.
UK services.
                                ▪   DPD Express               ▪   National Logistics Centre
▪    Before 10:30 and before
     12:00                      ▪   DPD Direct                ▪   Inventory management
▪    Next Day                                                 ▪   Dedicated vehicle
                                                                  operations
▪    Saturday By 10:30, By
     12:00 and Next Day                                       ▪   National distribution
▪    Sunday by 12:00 and Next                                 ▪   Warehousing, pick and
     Day                                                          pack
▪    DPD Pickup

Other specialist services
include:
▪   offshore
▪   swap it
▪   desk-to-desk
▪   timed delivery
▪   reverse it - the smarter
    returns service

                                                 2
UK and International Services - Tariff Guide - DPD Local
One Hour Delivery Timeslot

We provide your customers with text and email
notifications advising them of when their parcel will
be delivered and on the actual day of delivery a one
hour timeslot. What’s more, this service is free to all
customers.
A personalised text message or email will be sent directly to your customers
advising them of the date and time of delivery. Your customers can also access a
suite of ‘in-flight’ options to rearrange their delivery to suit their specific needs.

  Messages         ACME             Contact     Messages        ACME            Contact

  Your order will be delivered on               DPD Local driver Brian will
  26 Sep by DPD Local. Not                      deliver your ACME order today
  going to be in? Click                         10:03-11:03. Not going to be
  www.dpdlocal.co.uk/b/1ab2cd                   in? www.dpdlocal.co.uk/b/
  efg to pickup from shop or                    123456789
  leave safe

Shipped                                       Out for delivery                            Email notification
Once the parcel has                           Your customer                               Deliveries can also be notified
been despatched,                              will receive a text                         and rescheduled via email, which
we’ll send a text                             message as soon as                          we can personalise with your
confirming the                                your package is out                         company’s branding. Just like with
delivery date,                                for delivery, along                         our SMS messages, your customers
and we’ll also                                with a one hour                             will receive notifications when their
provide options to                            delivery window and                         parcel is despatched and again on
reschedule.                                   options to rearrange.                       the morning of delivery.

                                                                                3
UK and International Services - Tariff Guide - DPD Local
The best parcel shop network in the UK

DPD Pickup offers your customers even
more choice.

DPD has established its own unique network of 2,500 shops in the UK with a DPD
Pickup shop within 10 minutes drive of 90% of the population and 5 minutes walk
within Central London. In fact your customer will have access to the best shop network
in the UK

The Rowlands and Numark Pharmacy chains, Doddle and Halfords shop networks are
ready to to provide your customers with a quality Pickup experience.

                                                    Please select a DPD Pickup Shop
                                                   Your delivery address is:
                        Your delivery experts                                                                                                           Your delivery experts
                                                   A. Smith
                                                   44210Beechwood    Park
                                                        results for DPD   RoadShops
                                                                        Pickup
                                                   Solihull
                                                   West Midlands
   Home > Follow My Parcel                            List
                                                   B91 4MJ View                Map View                                            Home > Follow My Parcel

    Your ACME parcel number 1550 5555 767 193C           Filter List                                                                Your ACMEparcel number 1550 5555 767 193C
                                                   Your local store

   Your ACME order will be                                     ROWLANDS         PHAR...                                            Your ACME order will be
                                                             Rowlands      Pharmacy  - 352 Oldbury Road
   delivered on 26th September                           1                                                                         delivered on 26th September
                                                               352
                                                             1.02   Oldbury
                                                                  miles         Road 8am-6pm
                                                                        | Open Mon-Sat,     0.6 Miles
                                                               Smethwick
    What can I do next?
    Follow my parcel now                                       B92 4SJ                                                              Collect the parcel from my local DPD Local
                                                               Available Saturday O...                                              Pickup Shop

             Collect from Pickup Shop
                                                     1
                                                                                                                                    We will send you confirmation once your parcel
                                                              CITY PHARMACY                                                         is at the shop. Please bring photo ID with you.
                                                         2
                                                              10 Birmingham Road 0.8 Miles                                          Your selected shop is:
             Deliver to a safe place                          Park Village
                                                                                                                                    Rowlands Pharmacy - Rowley Regis
                                                              Smethwick                                                             352 Oldbury Road
                                                                                      1
                                                              B88 4MJ                                                               Warley
             Deliver to my neighbour                          Available Saturday O...                                               B65 0QH

                                                                                                                                                                           Finish
             Change the delivery day                Back LOCAL PHARMACY                                        Submit
                                                     3
                                                         199 Birchfield Road      0.9 Miles
                                                        FiveCan
                                                 Home > How  Ways
                                                                We Help > Follow My Parcel
                                                              Birmingham
                                                 © 2015 DPD Local. DPD Local is a division of DPD Localgroup. Registered office:
                                                 Roebuck Lane, Smethwick, West Midlands, B66 1BY. Registered in England and
             Upgrade my delivery                              B66 9SM
                                                 Wales No. 732693.

                                                              Available Saturday O...                                                            © 2015 DPD Local

Even more choice for your customers
We know some customers can’t be at home for their deliveries so they can now choose
to leave parcels with a specific neighbour, in a safe place or at their nearest DPD Pickup
shop.

Ship to shop
We would like you to integrate the DPD Pickup option into your checkout process but
your customers will still be able to divert their delivery to their local shop using the ‘in-
flight’ options from their text or email notification,

                                                                                      4
UK and International Services - Tariff Guide - DPD Local
Great value with all
our UK services
Whether you’re sending documents, parcels or freight within the UK, our range of
reliable, time-critical delivery services is designed to meet your business needs.

  England, Scotland*
  & Wales (excluding
  Scottish                                                                                Saturday by          Saturday
  Highlands and Islands)       By 10:30            By 12:00           Next Day            10:30                by 12                 Saturday        Sunday by 12    Sunday

  expresspak1                  £20.89 per pak      £14.75 per         £8.61 per pak       £34.41 per pak       £29.49 per            £23.35 per      £29.49 per      £23.35 per pak
  Premium bag for items                            pak                                                         pak                   pak             pak
  weighing up to 1kg

  expresspak5                  £24.02 per          £17.89 per         £11.74 per          £37.55 per pak       £32.64 per            £26.49 per      £32.64 per      £26.49 per
  Premium bag for items        parcel              parcel             parcel                                   pak                   pak             pak             pak
  weighing up to 5kg

  parcels                      £32.08 per          £25.93 per         £19.78 per          £45.60 per           £40.67 per            £34.41 per      £40.67 per      £34.41 per
  For a single item            consignment         consignment        consignment         consignment          consignment           consignment     consignment     consignment
  weighing up to 30kg or       up to 10kg,         up to 10kg,        up to 10kg,         up to 10kg,          up to 10kg,           up to 10kg,     up to 10kg,     up to 10kg,
  up to 1 metre in length      then £0.77 per      then £0.77         then £0.63          then £0.77 per       then £0.77            then £0.63      then £0.77      then £0.63
                               additional kg       per                per                 additional kg-       per                   per             per             per
                                                   additional kg      additional kg       consignment          additional kg         additional kg   additional kg   additional kg
                                                                                          (inclusive of
                                                                                          first 10kg) +
                                                                                          £0.74 per kg

  freight                      £53.91 per          £43.93 per         £37.79 per          £72.52 per           £66.99 per            £60.23 per      £66.99 per      £60.23 per
  For a single item            consignment         consignment        consignment         consignment          consignment           consignment     consignment     consignment
  weighing between             up to 31kg,         up to 31kg,        up to 31kg,         up to 31kg,          up to 31kg,           up to 31kg,     up to 31kg,     up to 31kg,
  31-350kg                     then £0.79 per      then £0.79         then £0.79          then £0.79           then £0.79            then £0.79      then £0.79      then £0.79 per
                               additional kg       per                per                 per                  per                   per             per             additional kg
                                                   additional kg      additional kg       additional kg        additional kg         additional kg   additional kg

*Our premium service in Scotland is DPD 11:00

NB. Offshore items may be consigned by air and therefore must comply with air regulations.

                                                                                          Saturday by          Saturday
  UK Specialist Services       By 10:30            By 12:00           Next Day            10:30                by 12                 Saturday        Sunday by 12    Sunday

  Reverse IT (Return           -                   -                  £38.47 per          -                    -                     -               -               -
  Service at the same                                                 consignment
  time we deliver)                                                    up to 10kg,
                                                                      then £0.61
                                                                      per
                                                                      additional kg

  UK Other Services

  Reverse IT                                                       £38.47 per consignment up to 10kg, then £0.61 per additional kg
  Two Day

  Homecall                                                         £8.61 per pak
  Expresspak 1 (For items weighing up to 1kg)

  Homecall                                                         £11.74 per pak
  Expresspak 5 (For items weighing up to 5kg)

  Parcel                                                           £19.78 per consignment up to 10kg, then £0.63 per additional kg
  (Maximum of 30kg per parcel and 1m in length)

  Freight                                                          £37.79 per consignment up to 31kg, then £0.79 per additional kg
  (31-350kg per freight parcel and maximum 3m in length)

  UK Ship to Shop Services

  ship to shop                                                     £16.81 per parcel
  (For items weighing up to 20kg)

                                                                                          5
UK and International Services - Tariff Guide - DPD Local
Northern Ireland                                Next Day                             Two Day

 Parcel                                          £46.03 per consignment up to 5kg,    £33.55 per consignment up to 5kg,
 Maximum of 30kg per parcel and 1m in length     then £1.80 per additional kg         then £1.16 per additional kg

 Scottish Islands                                Next Day                             Two Day

 Parcel                                          -                                    £33.55 per consignment up to 5kg,
 Maximum of 30kg per parcel and 1m in length                                          then £1.16 per additional kg

 Scottish Highlands                              Next Day                             Two Day

 Parcel                                          -                                    £26.87 per consignment
 Maximum of 30kg per parcel and 1m in length                                          up to 10kg, then £0.90 per
                                                                                      additional kg

 Channel Isles                                   Next Day                             Two Day

 Expresspak                                      £18.34 per pak                       -
 Expresspak 5 - For items weighing up to 5kg

 Parcel                                          £46.03 per consignment up to 5kg,    £33.55 per consignment
 Maximum of 30kg per parcel and 1m in length     then £1.80 per additional kg         up to 5kg, then £1.16 per additional
                                                                                      kg

 Isle of Man                                     Next Day                             Two Day

 Parcel                                          -                                    £33.55 per consignment up to 5kg,
 Maximum of 30kg per parcel and 1m in length                                          then £1.16 per additional kg

 Isle of Wight                                   Next Day                             Two Day

 Parcel                                          £26.87 per consignment up to 10kg,   £26.87 per consignment up to
 Maximum of 30kg per parcel and 1m in length     then £0.90 per additional kg         10kg, then £0.90 per additional kg

 Scilly Isles                                    Next Day                             Two Day

 Parcel                                          -                                    £33.55 per consignment up to 5kg,
 Maximum of 30kg per parcel and 1m in length                                          then £1.16 per additional kg

 Republic of Ireland                             Next Day                             Two Day

 Parcel                                          -                                    £33.55 per consignment up to 5kg,
 Maximum of 30kg per parcel and 1m in length                                          then £1.97 per additional kg

 Republic of Ireland Other Services

 DPD Direct                                      £31.49 per parcel
 Parcel

Delivery information
Maximum parcel dimensions and weight to ensure next day delivery:

 Service Guide                        12:00    Next Day                    Two Day

                                                                                                               Length 100cm           Wi
 Belfast
                                                                                                                                        dth
                                                                                                                                              70
 Channel Islands
                                                                                                                                                cm

 Channel Islands -
 St. Helier

 Isle of Man
                                                                                                                                                   Height 60cm

 Northern Ireland

 Scottish Highlands &
                                                                                                                             Weight
 Islands                                                                                                                      30kg
 Scilly Isles

 Republic of Ireland

 Dublin

                                                                       6
UK and International Services - Tariff Guide - DPD Local
We’ll always
take extra care
of your European consignments
Every day our 60,000 delivery experts deliver more than 4 million parcels across our
european road network and beyond.
                                                                    Notes for DPD Service
                                                                    1.   When the volume of goods exceeds 4.0
DPD European Depot Network                                               cubic metres per tonne, the company
                                                                         charges are based on whichever is the
                                                                         greatest, volume or weight.
                                                                    2.   For parcels to Switzerland and Norway the
                                                                         sender is liable for all non-paid duty and
                                                                         VAT by the receiver when delivery has been
                                                                         made. An additional administration charge
                                                                         of £10.00 or 2% of the value, whichever is
                                                                         the greater, will apply. The sender will also
                                                                         be liable for all costs relating to any goods
                                                                         returned due to non-payment of duty and
                                                                         VAT. The sender will also be liable for all
                                                                         costs relating to any goods returned due
                                                                         to non-payment of duty and VAT.
                                                                    3.   Some rural areas may be outside the
                                                                         delivery times shown.
                                                                    4.   Delivery times shown exclude the day of
                                                                         collection.
                                                                    5.   Tariff applies to mainland destinations
                                                                         only.
                                                                    6.   A handling charge of £19.00 per
                                                                         consignment will apply for any items that
                                                                         exceed 175cm in length and/or 300cm in
                                                                         girth.
Extended liability                                                  7.   A returns surcharge per parcel will apply
                                                                         when DPD return the parcel from the
Extended liability is easy to calculate using the                        international gateway or EU/ EFTA
simple steps below:                                                      countries, and covers the additional
1. Round up the liability or replacement value                           operational and processing costs (see
                                                                         Classic tariff for rates.)
   of your shipment to the nearest pound, e.g.
                                                                    8.   With effect from 1 January 2021, an EU
   £139.27 = £140                                                        Clearance Fee of £3.50 will apply to all
2. If the value is more than £700, the premium                           consignments shipped on the DPD Classic
   charged will be 1% of the value, e.g. if the                          and Republic of Ireland Two Day service.
   value is £837, divide this figure by 100 = £8.37.                     This fee covers Customs Clearance,
   Minimum charge £7.00 up to a maximum                                  handling, and processing costs to export
                                                                         parcels to EU destinations from Great
   liability of £5,000
                                                                         Britain. This fee may be adjusted in the
                                                                         event of any substantial or material change
Parcel service                                                           in circumstances.

The charge may be based on either the volumetric or the actual weight, whichever is greater.
The volumetric weight of your parcel should be calculated as follows:
length (cm) x height (cm) x width (cm)               50 x 50 x 40                                    Length 80cm   Wid
                                                                                                                      th
                                                                                                                           60
                                         e.g.                              =      25kg                                        cm

          divided by 4,000                              4,000
                                                                                                                            Height 50cm

length (cm) + 2 x width (cm) + 2 x height (cm) - e.g. 80 + 60 + 60 + 50 + 50 = 300cm

Maximum weight per item 31.5kg.
Maximum dimensions per item - 175cm length, 300cm girth.

                                                 7
UK and International Services - Tariff Guide - DPD Local
We’ll always offer an
exceptional service through
our DPD Classic tariff
Parcel service
Single items weighing up to 31.5kg. Maximum dimensions 175cm length, 300cm girth.

 Country                Zone   Invoices    Parcel rate   Additional   Customs      Transit     Export    Unsuccessful
                               Required    to include    KG           Clearance    Time        Return    Export
                                           first 5kg     thereafter   Charge                   Charge*   Fee*

 Austria                2      Y           £38.99        £2.90        £3.50        3 days      £4.75     £0.75

 Belgium                1      Y           £31.57        £1.86        £3.50        3 days      £3.75     £0.75

 Bulgaria               5      Y           £50.46        £4.23        £3.50        6 days      £5.50     £0.75

 Croatia                4      Y           £50.46        £4.23        £3.50        5 days      £5.25     £0.75

 Czech Republic         3      Y           £45.01        £3.94        £3.50        4 days      £5.00     £0.75

 Denmark                2      Y           £38.99        £2.90        £3.50        4 days      £4.75     £0.75

 Estonia                4      Y           £50.46        £4.23        £3.50        6 days      £5.25     £0.75

 Finland                4      Y           £50.46        £4.23        £3.50        6 days      £5.25     £0.75

 France (inc Monaco)    1      Y           £31.57        £1.86        £3.50        3-4 days    £3.75     £0.75

 Germany                1      Y           £31.57        £1.86        £3.50        3-4 days    £3.75     £0.75

 Greece (inc islands)   5      Y           £50.46        £4.23        £3.50        8 days      £5.50     £0.75

 Hungary                4      Y           £50.46        £4.23        £3.50        5 days      £5.25     £0.75

 Italy                  3      Y           £45.01        £3.94        £3.50        4 days      £5.00     £0.75

 Latvia                 5      Y           £50.46        £4.23        £3.50        6 days      £5.50     £0.75

 Lithuania              5      Y           £50.46        £4.23        £3.50        5 days      £5.50     £0.75

 Luxembourg             1      Y           £31.57        £1.86        £3.50        3 days      £3.75     £0.75

 Netherlands            1      Y           £31.57        £1.86        £3.50        3 days      £3.75     £0.75

 Norway                 5      Y           £50.46        £4.23        £25.00       6 days      £5.50     £0.75

 Poland                 4      Y           £50.46        £4.23        £3.50        4 days      £5.25     £0.75

 Portugal               4      Y           £50.46        £4.23        £3.50        4-5 days    £5.25     £0.75

 Romania                5      Y           £50.46        £4.23        £3.50        6 days      £5.50     £0.75

 Slovakia               3      Y           £45.01        £3.94        £3.50        5 days      £5.00     £0.75

 Slovenia               4      Y           £50.46        £4.23        £3.50        5 days      £5.25     £0.75

 Spain                  3      Y           £45.01        £3.94        £3.50        4 days      £5.00     £0.75

 Sweden                 4      Y           £50.46        £4.23        £3.50        5 days      £5.25     £0.75

 Switzerland            2      Y           £38.99        £2.90        £25.00       3 days     £4.75      £0.75

* The unsuccessful return fee is charged in addition to the UK Return to Consignor Next Day rate

                                                                 8
UK and International Services - Tariff Guide - DPD Local
The whole world
is in your hands
with our DPD Air
Classic & DPD Air
Express services
More destinations, more control and all at the right price.
Our DPD AIR CLASSIC service provides reliable delivery by
air, while the DPD EXPRESS service provides even faster
connectivity for those urgent international shipments.

DPD Air Classic
Air Classic is an extension of our Classic service into Europe connecting
you to 230 countries across the globe. It's ideal for retailers who want
to export to new markets, but don’t want the full cost of the DPD
Express service.

With full traceability and notifications to your customers, Air Classic will give your
international customers the best possible delivery experience.

DPD Express
DPD’s global express network - DPD EXPRESS - offers an unrivalled
service to more than 230 countries worldwide. If you need to get your
parcel to its destination urgently then DPD EXPRESS is the service for
you.

A custom clearance charge of £6 per shipment up to 5 lines, £1.75 per additional line thereafter applies to
all air services to European Union destinations

                                                       9
UK and International Services - Tariff Guide - DPD Local
DPD Air Classic
European Union Destinations

                    Zone 1           Zone 2            Zone 3            Zone 4

Consignment rate
                    £38.82           £41.26            £44.38            £45.82
(up to 0.5kg)

Additional Weight
                    £1.86            £2.72             £4.23             £4.40
(add per 0.5kg)

Non-European Union Destinations
                    Zone 5   Zone 6           Zone 7            Zone 8       Zone 9

Consignment rate
                    £48.56   £55.78           £64.18            £62.92       £71.08
(up to 0.5kg)

Additional Weight
                    £2.78    £4.58            £6.30             £7.30        £9.44
(add per 0.5kg)

DPD Air Express
European Union Destinations

                    Zone 1           Zone 2            Zone 3            Zone 4

Consignment rate
                    £45.59           £48.56            £52.14            £53.88
(up to 0.5kg)

Additional Weight
                    £2.20            £3.24             £4.93             £5.10
(add per 0.5kg)

Non-European Union Destinations

                    Zone 5   Zone 6           Zone 7            Zone 8       Zone 9

Consignment rate
                    £57.06   £65.58           £74.57            £73.99       £83.65
(up to 0.5kg)

Additional Weight
                    £3.31    £5.39            £7.40             £8.51        £11.07
(add per 0.5kg)

                                       10
International Notes
DPD Classic
Standard Liability - paid at 8.33 x SDR

Extended Liability - charged at 1% of the value of goods. Minimum charge
£7.00. Maximum cover of £5,000 per consignment

DPD Air Classic and DPD Air Express
Standard Liability - $100 per parcel

Extended Liability - charged at 1% of the value of goods. Minimum charge
£7.00. Maximum cover of £5,000 per consignment

Items consigned by Air are subject to volumetric conversion and will be
charged either by volumetric weight or actual weight, whichever is greater.

Volumetric calculation: Length (cm) x Height (cm) x Width (cm) / 5000
e.g. 70 x 50 x 40 / 5000 = 28 kilos

International Girth: 1 x Length (cm) + 2 x Height (cm) + 2 x Width (cm)

Maximum Length: 175cm Length, Maximum Girth 300cm

                                          11
Calculate the cost of your shipment
Our tariff has nine convenient zones. To calculate the cost of your consignment, refer to
the zone guide and scheduled transit times, and follow the simple steps.

Terms and Conditions
1. All prices are door to door. 2. All rates are per consignment in UK £ sterling and exclude VAT. Note: VAT is applicable to all EU
destinations. 3. For parcels, price includes transit liability of $100 per consignment. 4. When the volume of goods exceeds
5.0 cubic metres per tonne, the company reserves the right to charge by volume. 5. Rates quoted include routine Customs
clearance for informal entries. For complex Customs procedures requiring formal entries, and/or use of receiving country’s
deferment account, a charge may be made to the consignee. This will depend on the country, destination and/or commodity.
6. We are unable to deliver to PO Box/BFPO numbers. Delivery to PO Box only accepted for parcels going to Oman, Qatar,
Jordan, Saudi Arabia, Kenya and Panama. 7. All consignments are carried under the Terms and Conditions of carriage of DPD,
a copy of which is available on request. 8. The sender is liable for all non-paid duty and VAT by the receiver when delivery has
been made. An additional administration charge of £10 or 2% of the invoice value, whichever is the greater, will apply. The
sender will also be liable for all costs relating to any goods returned due to non-payment of duty and VAT. 9. Minimum invoice
charge may apply.

All parcels will be subject to volumetric conversion and the shipment charge will be
based on either the volumetric or actual weight, whichever is greater. The volumetric
weight of your parcel should be calculated as follows:

DPD Air Classic & DPD Express                                     Extended liability

length (cm) x height (cm) x width (cm)                            Extended liability is easy to calculate using the simple
                                                                  steps below:
             divided by 5,000
                                                                  1.   Round up the liability or replacement value of your
           70 x 50 x 40                                                shipment to the nearest pound, e.g. £139.27 = £140
   e.g.
                               =    28kg                          2.   If the value is more than £700, the premium charged
               5,000                                                   will be 1% of the value, e.g. if the value is £837, divide
                                                                       this figure by 100 = £8.37
Maximum weight per item 31.5kg.
Maximum dimensions per item -                                     Minimum charge £7.00 up to a maximum liability of £5,000
175cm length, 300cm girth.

                                                                12
DPD Air Classic and DPD Express destinations and transit times
                                 Air       DPD                                         Air       DPD
 Destination              Zone   Classic   Express        Destination           Zone   Classic   Express

 Afghanistan              8      7 - 10    6-8            Burkina Faso          9      8 - 10    7-8

 Albania                  9      5-7       4-5            Burundi               9      5-8       4-6

 Algeria                  9      4-7       3-5            Cambodia              8      6-8       4-5

 American Samoa           9      6-8       5-6            Cameroon              9      6-9       5-7

 Andorra                  9      3-5       2-3            Canada                7      3-6       2-4

 Angola                   9      6-8       5-6            Canary Islands        9      4-6       3-4

 Anguilla                 8      4-6       3-4            Cape Verde            8      8 - 10    7-8

 Antigua                  8      4-7       3-5            Cayman Islands        8      4-6       3-4

 Argentina                8      4-7       3-5            Central African Rep   9      8 - 10    7-8

 Armenia                  9      5-8       4-6            Chad                  9      6-9       5-7

 Aruba                    8      6-8       5-6            Chile                 8      4-7       3-5

 Australia                7      4-7       3-5            China                 9      4 - 13    3-5

 Austria                  3         3       2             Colombia              8      4-7       3-5

 Azerbaijan               9      5-8       3-4            Comoros               9      8 - 10    7-8

 Bahamas                  8      4-7       3-5            Congo                 9      8 - 10    7-8

 Bahrain                  7      3-6       2-4            Cook Islands          9      9 - 11    8-9

 Bangladesh               8      4-7       3-5            Costa Rica            8      6-9       5-7

 Barbados                 8      4-6       3-4            Croatia               4      5-6       4-5

 Belarus                  9      6-8       5-6            Cuba                  9      8 - 11    7-9

 Belgium                  1        3-4      2             Cyprus                4      3-6       2-4

 Belize                   8      4-6       3-4            Czech Republic        4      3-6       2-4

 Benin                    9      7-9       6-7            Denmark               3      4-6       3-5

 Bermuda                  8      4-6       3-4            Djibouti              9      7-9       6-7

 Bolivia                  8      4-8       3-6            Dominica              8      4-7       3-5

 Bosnia                   9        6-8     5-6            Dominican Republic    8      5-7       4-5

 Botswana                 9      6-8       5-6            Ecuador               8      6-9       5-7

 Brazil                   8      4-7       3-5            Egypt                 8      3-6       2-4

 British Virgin Islands   8      4-7       3-5            El Salvador           8      6-9       5-7

 Brunei                   7      6-9       5-7            Equatorial Guinea     8      8 - 10    7-8

 Bulgaria                 3      3-6       2-4            Eritrea               9      6-9       5-7

                                                     13
Air       DPD                                   Air       DPD
Destination        Zone   Classic   Express        Destination     Zone   Classic   Express

Estonia            4      3-5       2-3            Iraq            9      7 - 10    6

Ethiopia           9      3-6       2-4            Israel          7      4-7       3-5

Faroe Islands      5      9 - 11    8-9            Italy           3      3-5       2-3

Fiji               8      7 - 10    6-8            Ivory Coast     9      7-9       6-7

Finland            3      4- 5      2-4            Jamaica         8      4-6       3-4

France             2        3-4      2             Japan           7      4-6       3-4

French Guiana      8      7-9       6-7            Jordan          8      3-5       2-3

French Polynesia   9      8 - 10    5- 7           Kazakhstan      9      5-8       4-6

Gabon              9      7-9       6-7            Kenya           9      4-6       3-4

Gambia             9      8 - 10    7-8            Korea (South)   8      4-6       3-4

Georgia            9      6-8       5-6            Kuwait          8      3-6       2-4

Germany            2       3-4       2             Kyrgyzstan      9      6-9       5

Ghana              9      4-7       3-4            Laos            9      6-9       5-7

Gibraltar          9      3-5       2-3            Latvia          4      3-5       2-3

Greece             3      4-7       3-5            Lebanon         9      4-6       3-4

Greenland          7      4-6       3-4            Lesotho         9      5-7       4-5

Grenada            8      4-7       3-5            Liberia         9      8 - 10    7-8

Guadeloupe         8      4-6       3-4            Libya           9      3-6       2-4

Guam               9      6-9       5-7            Liechtenstein   7       3-4          2

Guatemala          8      6-9       5-7            Lithuania       4      3-6       2-4

Guinea             9      6-9       5-7            Luxembourg      1       3-4          2

Guyana             8      6-9       5-7            Macau           8      5-7       4-5

Haiti              8      7 - 10    6-8            Macedonia       9      3-5       2-3

Honduras           8      6-9       5-7            Madagascar      9      8 - 10    7-8

Hong Kong          6      3-5       2-3            Malawi          9      7 - 10    6-8

Hungary            4      3-5       2-3            Malaysia        7      4-6       3-5

Iceland            7      3-5       2-3            Maldives        9      5-8       4-6

India              7      3-6       2-4            Mali            9      7 - 10    6-8

Indonesia          7      4-7       3-5            Malta           4      3-6       2-4

Iran               9      5-8       4-6            Martinique      8      4-6       3-4

                                              14
Air       DPD                                      Air       DPD
Destination        Zone   Classic   Express        Destination        Zone   Classic   Express

Mauritania         9      8 - 10    7-8            Portugal           3      3-5       2-3

Mauritius          9      6-9       5              Puerto Rico        8      7 - 10    6-8

Mayotte            8      6-8       5-6            Qatar              8      3-6       2-4

Mexico             8      4-7       3-5            Reunion Island     9      8 - 10    7-8

Moldova            9      5-8       4-6            Romania            3      4-7       3-5

Monaco             2      3-5       2-3            Russia             7      6 - 10    5-8

Mongolia           9      6-9       5-7            Rwanda             9      5-8       4-6

Montenegro         9      6-8       5-6            Saba/Curacao       8      8 - 10    7-8
                                                   (Netherlands
Montserrat         8      7-9       6-7            Antilles)

Morocco            9      4-6       3-4            San Marino         9      4-6       3-4

Mozambique         9      6-9       5-7            Saudi Arabia       9      3-6       2-4

Namibia            9      6-9       5-7            Senegal            9      5-8       4-6

Nepal              9      6-9       5-7            Serbia             9      5-7       4-5

Netherlands        1       3-4          2          Seychelles         9      9 - 11    7

New Caledonia      8      9 - 11    8-9            Singapore          6      3-6       2-3

New Zealand        8      5-7       4-5            Slovakia           4      4-7       3-5

Nicaragua          8      6-9       5-7            Slovenia           4       5-7      4-5

Niger              9      8 - 10    7-8            Solomon Islands    9      7 - 10    6-8

Nigeria            8      5-8       4-6            South Africa       7      4-6       3-4

Norway             6      3-6       2-4            Spain              3      3-5       2-3

Oman               8      3-5       2-3            Sri Lanka          8      4-7       3-5

Pakistan           8      4-7       3-5            St Kitts & Nevis   8      4-7       3-5

Palau              9      9 - 11    8-9            St Lucia           8      4-6       3-4

Palestine          9      6-9       5-7            St Maarten         8      4-6       3-4

Panama             8      4-7       3-5            St Vincent and     8      4-6       3-4
                                                   the Grenadines

Papua New Guinea   8      7 - 11    6-9
                                                   Sudan              9      4-8       3-6

Paraguay           8      7-9       6-7
                                                   Suriname           8      7-9       6-7

Peru               8      4-6       3-4
                                                   Swaziland          9      5-7       4-5

Philippines        7      6-8       5-6
                                                   Sweden             3      4-5       3-4

Poland             4      3-5       2-3
                                                   Switzerland        6       3-5      2-3

                                              15
Air       DPD
 Destination            Zone   Classic   Express

 Syria                  8      5-7       4-5

 Taiwan                 8      4-6       3-4

 Tanzania               9      5-7       4-5

 Thailand               7      4-6       3-4

 Togo                   9      8 - 10    7-8

 Trinidad & Tobago      8      4-7       3-5

 Tunisia                9      3-6       2-4

 Turkey                 8      3-6       2-4

 Turkmenistan           9      6-9       5-7

 Turks & Caicos         8      4-6       3-4
 Islands

 Uganda                 9      4-7       3-5

 Ukraine                8      4-7       3-5

 United Arab            7      4 -7      2-4
 Emirates

 United States          5      3-6       2-4

 Uruguay                8      4-7       3-5

 Uzbekistan             9      5-8       4-6

 Vanuatu                9      8 - 10    7-8

 Vatican City           5      3-5       2-3

 Venezuela              8      4-7       3-5

 Vietnam                9      4-7       3-5

 Virgin Islands, U.s.   8      8 - 11    7-9

 Western Samoa          9      7 - 10    6-8

 Yemen                  9      4-7       3-5

 Zambia                 9      5-7       4-5

 Zimbabwe               9      4-6       3-4

These transit times are for major cities; other
destinations may require additional time in
transit.

                                                   16
We’ll give you our global expertise
DPD Air Classic parcel rates

                                    Country specific rates are
                                    available on request.
                                    Please call 0121 336 4900.

                               17
We’ll give you our global expertise
DPD Express parcel rates

                                 Country specific rates are
                                 available on request.
                                 Please call 0121 336 4900.

                           18
Returns
To your agreed return address

From UK Shop
Return to shop (for items weighing up to 20kg) - £16.81 per parcel

 Surcharges                                            UK            Offshore    Ireland     Classic    Air

 3rd Party                                             £9.00         £11.50     £16.50       £15.00     £15.00

 4th Party                                             £9.00         £11.50     £16.50       £15.00     £15.00

 Scottish Delivery Zone                                £0.00         -          -            -          -

 Congestion                                            £0.75         -          -            -          -

 Nothing to Collect                                    £10.00        £10.00     £10.00       £10.00     £10.00

 Duties & Taxes Prepaid Admin                          -             -          Refer to     Refer to   -
                                                                                Classic      Classic
                                                                                Section      Section

 Handling Charge For UK parcels exceeding the          -             -          -            -          -
 maximum weights and dimensions stated in our
 terms and conditions

 EU Clearance                                          -             -          £3.50        Refer to   -
                                                                                             Classic
                                                                                             Section

 Oversize Export For parcels exported on our           -             -          £19.00       £19.00     -
 Classic Road service which                                                     PP           PP
 exceed the maximum weights and dimensions
 stated in our terms and
 conditions

 Unsuccessful EU Export Applies to the handling        -             -          £0.75 PP     £0.75 PP   -
 and return of parcels
 destined for EU/EFTA countries which cannot be
 exported

 EU Export Return A returns surcharge per parcel       -             -          £3.75 PP     Refer to   -
 will apply when DPD                                                                         Classic
 return the parcel from EU/EFTA countries, and                                               Section
 covers the additional
 operational and processing costs

 Fuel                                                       Please refer to our website www.dpdlocal.co.uk/fuel

 Complimentary Products and Services           UK
                                                                                Additional Information
 Redelivery attempts                           Free of charge
                                                                                Pricing - UK pricing is provided
 Predict SMS Notifications                     Free of charge                   for items consigned to England,
                                                                                Wales and Scotland unless
 Predict Email Notifications                   Free of charge
                                                                                otherwise stated
 All Stationary and Expresspaks                Free of charge
                                                                                Returns to Consignee - These
 Ship@Ease Shipping System                     Free of charge                   will be charged at the next day
                                                                                rate
 Proof of Delivery                             Free of charge

                                                                19
International services - for
online retailers with a global
vision...
DPD Direct
The ideal product for online sellers that require
international home deliveries.

DPD Direct provides an international home delivery service
specifically designed for online retailers. We’ll ensure your
products are delivered direct to your customer’s door.

In all of the above destinations, we work in partnership with
the local home delivery specialist, providing the best ‘last mile’
delivery experience available.

                                            20
Reasons to use DPD Direct:
                  Tracking your deliveries
                  You’ll have online visibility of your parcel on its outbound journey
                  and final confirmation of delivery, so you can monitor all customers’
                  orders from dispatch to receipt.

                  Get fast customs clearance
                  With DPD Direct we will ensure your goods receive express customs
                  clearance, utilising a paperless system. This means that all your
                  customs requirements are taken care of online, with no need to
                  produce invoices to accompany the parcel.

                  Delivery Duty Paid
                  Where duty is payable (non-EU destinations), using the DPD Direct
                  service means all items can pass through customs efficiently and
                  quickly. Your parcels to these destinations are Delivered Duty Paid,
                  which means DPD will invoice you separately for any duties payable.

                  Return items
                  The DPD Direct service includes a returns service for unwanted and
                  undeliverable items.

DPD Direct is run in conjunction with wnDirect, an international
logistics specialist, meaning you have the benefit of two lots of
expertise when you ship your parcels.
See below for a full breakdown of the destination countries that you can ship to using
DPD Direct, along with our delivery partner and the transit time:

 DPD Direct Destination Information

                        Transit                              Transit                        Transit
 Country                Time          Country                Time         Country           Time
                        (Days)                               (Days)                         (Days)

Australia              9             Germany                3-4           Portugal          4-5

Bahrain                5             Hong Kong              6             Qatar             3-5

Belgium                4             Italy                  4-6           Rep. of Ireland   3-4

Brazil                 9             Japan                  4-6           Russia            9

Canada                 4-6           Kuwait                 7             Saudi Arabia      6

China                  9             Lebanon                5             Singapore         5-7

Denmark                5             Luxembourg             3-5           Spain             4-5

Egypt                  3-5           Netherlands            3-4           Sweden            6

Finland                7             New Zealand            7-8           UAE               4-5

France                 3-5           Oman                   5             USA               4-7

A customs clearance surcharge £1 applies to all European Union destinations.

An admin fee of 4% of duty and tax value applies for delivery duty paid

                                                      21
Notes: DPD Local UK Ltd

UK Service

1. All rates are exclusive of VAT.

2. When the volume of goods exceeds 6.0 cubic metres per tonne, the Company reserves the right to
charge by volume.

3. Rates may be subject to surcharge, which will be advised to customers in advance.

4. All consignments are carried under the Terms and Conditions of Carriage of DPD Local UK Ltd, a copy of
which is available on request.

5. An additional £8.50 will be applied to all 3rd party and 3rd-4th party collections.

6. Freight and standard parcels should be consigned separately. If you do ship a multiple piece consignment
with a mixture of freight and parcels, the whole consignment will be charged as freight if one item
weighs more than 31.5kg.

7. A handling charge of £18.00 per consignment will apply for any items that exceed dimensions of 1.0 metre
and/or weight more than 31.5kg and that are not palletied nor on skids.

8. Minimum invoice charge of £40.00 may apply.

9. Scottish Highlands & Islands postcodes includes: AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9,
HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48,
PH30-31, PH34-44, PH49-99, ZE (ALL)

                                                        22
For more information on DPD Local, call 0121 336 4900
                               visit our website at www.dpdlocal.co.uk
                        or contact us via email: sales.enquiries@dpdlocal.co.uk

DPD has achieved IS O90 01 :2008 and
IS O14001:2004 approval
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