Celebr.it Summer / Ete 1999 - CAUBO

 
Celebr.it Summer / Ete 1999 - CAUBO
Summer / Ete
                            1999

Gestion   universitair

  Celebr.it
Celebr.it Summer / Ete 1999 - CAUBO
University One-Card
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Celebr.it Summer / Ete 1999 - CAUBO
Editor
                   Craig Kelman

                  Contributors
                    Kevin Hill
                    Terry Ross
                  Jim E. Watson

                 Art Direction
                Catherine Crivici

              French Translation
                Louise Legautt

               Advertising Sales
                Scott Browning
                Michelle Cottyn
               Rochelle Pritchard

 Published four times a year on behalf of
  the Canadian Association of University
       Business Officers (CAUBO) by
     Publie quatre fois par annee pour
  I'Association canadienne du personnel
 administratif universitaire (ACPAU) par

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            Fax: 204-985-9795                              13    1999 Quality and Productivity Awards
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                                                                 • Prix de la qualite et de la productivite 1999
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       administratif universitaire                        26    Ancillary services now front and centre
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 Executive Director / Directeur general                   34    Exceeding customer expectations
            Maurice Cohen
                                                                • Depasser les attentes des clients
Editorial Board / Comite de redaction
 ChairIPresidente : Nancy Sullivan,
          University of Guelph
          Members/Memores :
           Sue Bloch-Nevitte,
          University of Toronto
             Terry Falconer,
      The University of Manitoba
            Carole Langlois,
       Universite de Sherbrooke
                                                          Departments
              Bryan Mason,                                                    4 Executive Director's Message
          Dalhousie University
    The views expressed in this publication are the        Chroniques           • Message du directeur
 responsibility of the publisher and do not necessarily
  reflect the views of the officers or members of the
 Canadian Association of University Business Officers.
                                                                              7 News & Views
 Les opinions exorimees dans cette publication sont la
     responsabilite de I'editeur et ne reftetent pas
                                                                                • Nouvelles et perspectives
 necessairement celles des dirigeants ou des membres
de I'Association canadienne du personnel administratif
                      universitaire.
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                                                                                              UNIVERSITY MANAGER • SUMMER 1999 3
Celebr.it Summer / Ete 1999 - CAUBO
Canadian Association
     of University Business Officers         Executive Director's Message du Directeur
      Association canadienne du
 personnel administratif universitaire
                                             The business of student loans                          Industrie des prets etudiants
           Board of Directors                The province of Ontario has implemented a             Le gouvernement de l'Ontario a instaure une
        Conseil d'administration
                                             policy for post-secondary education institu-          politique de designation des etablissements
              Nancy Sullivan
          President / Presidente
                                             tions designated as eligible for the Ontario          d'enseignement superieur eligibles au Regime
           University of Guelph              Student Assistance Program. The policy re-            d'aide financiere aux etudiants et aux etudian-
        (519) 824-4120, ext. 3841            quires these institutions to provide three in-                    tes. La politique oblige ces etablisse-
            Fax/Telec 767-1693               dicators on a program by program
                                                                                                               ments a fournir trois indicateurs sur
     sullivan@exec.admin.uoguelph            basis: completion rates, employ-
                                                                                                               chacun de leurs programmes : taux
                                             ment rates and loan-default rates.
               Glenn Harris                                                                                    de diplomation, taux d'emploi et
    Past-President / President sortant
                                             Default rates deemed to be too
                                                                                                               taux de non-paiement des prets. Un
          University of Alberta              high would lead to financial pen-
                                                                                                               taux de non-paiement des prets trop
   (403) 492-5354 Fax/Telec 492-1439         alties and u l t i m a t e l y , one as-
      gharris@vm .ucs. ualberta.ca           sumes, closing or de-designation                                  eleve pourrait entramer des penali-
                                            of a program.                                                      tes financieres et, sans doute, a plus
          Trudy Pound-Curtis                                                                                   long terme, le retrait de la designa-
                                                The federal government is de-
    Vice-President / Vice-president                                                                            tion ou la fermeture du programme.
 Memorial University of Newfoundland        veloping a designation framework
                                            for the Canada Student Loans Pro-                                      Le gouvernement federal, pour sa
  (709) 737-8222 Fax/Telec 737-7909
      tcurtis@morgan.ucs.mun.ca             gram (to be eligible for a loan a          Maurice   Cohen        P art v elabore un cadre de designation
                                            student would have to be regis-                                   pour le programme de prets etu-
            Jacques Samson                  tered in a designated institution/program of          diants (afin de se voir accorder un pret, un etu-
>ecretary-Treasurer / Secretaire-tresorer   study) and, in the process of federal-provin-         diant devra etre inscrit a un programme et un
             Universite Laval                                                                     etablissement designe) et, dans le cadre de l'har-
        (418)656-5945, ext. 3154
                                            cial harmonization in this area, is requiring
           Fax/Telec 656-2281               that provinces have a designation policy              monisation federale-provinciale en la matiere,
 E-mail: Jacques.samson@vrrh.ulaval.ca      meeting the minimal requirements of the fed-          oblige les provinces a adopter une politique qui
                                            eral framework. Not surprisingly, these               respecte les exigences minimales du cadre fe-
          Maurice Cohen                     would include Ontario-like indicators and             deral. Bien entendu, on envisage des indicateurs
     Executive Director, CAUBO              consequences for high default rates.                  du genre de ceux utilises en Ontario et des pe-
      (613) 563-1236 ext. 268
        Fax/Telec 563-7739                      The problem being addressed is the fol-           nalites pour les taux de non-paiement eleves.
mcohen@caubo.ca / mcohen@acpau.ca           lowing: some private vocational schools de-               Le probleme est le suivant: certaines ecoles
                                            rive most, if not all of their income, from tui-      techniques privees tirent leurs revenus en bonne
             Byron Braley                   tion fees paid with student loans. These              partie sinon en en tier de frais de scolarite payes
  The University of British Columbia        schools attract students by advertising the           avec des prets etudiants. Ces ecoles attirent des
  (604) 822-2292 Fax/Telec 822-2417
                                            availability of provincial and federal loans          etudiants en vantant la disponibilite de prets
         byron@finance.ubc.ca
                                            and by making promises of employment and              provinciaux et federaux et en faisant de belles
             Gary Draper                    high earnings. These institutions do bear re-         promesses d'emploi et de revenus superieurs.
           Acadia University                sponsibility and should suffer some conse-            Ces etablissements doivent endosser une part
  (902) 585-1627 Fax/Telec 585-1079         quences in the case of high defaults; and one         de la responsabilite des taux eleves de non-paie-
       draper@admin.acadiau.ca              cannot help but support the government's              ment et on ne peut s'empecher d'appuyer la
                                            desire to recover the subsidies for the loans
            Phyllis Heaphy                                                                        volonte du gouvernement de vouloir recuperer
                                            and to regulate the practices involved.
           McGill University                                                                     les subsides reliees aux prets et de reglementer
  (514) 398-6037 Fax/Telec 398-5902             The Ontario default-rate policy makes no         ces pratiques.
     phyllish@accti.lan.mcgill.ca           distinction, however, among post-secondary                La politique ontarienne ne fait pas de dis-
                                            education institutions: it applies equally well      tinction cependant entre etablissements d'ensei-
               Neil Henry                   to publicly chartered, publicly funded uni-
   University of Prince Edward Island                                                            gnement superieur : elle s'applique tout aussi
                                            versities. The contemplated federal policy
  (902) 566-0350 Fax/Telec 566-0742                                                              bien aux universites financees par le gouverne-
            nhenry@upei.ca                  would effectively make all Canadian univer-
                                                                                                 ment. La politique envisagee par le federal fe-
                                            sities co-signers of part of their students'
                                                                                                 rait a toute fin pratique des universites cana-
           Michel Robillard                 loans and draw them into a collection-agency
                                                                                                 diennes des cosignataires d'une partie des prets
  Universite de Quebec a Montreal           role. This is serious business indeed.
 (514) 987-6133 Fax/Telec 987-3095                                                               de leurs etudiants et les amenerait a jouer un
                                               Linking defaults to designation is a con-         role au niveau du recouvrement. Ce qui n'est
     robillard. michel@uqam.ca
                                            cept that has drifted north from the United
                                                                                                 pas peu dire.
            Duncan Watt                     States where one finds a much greater vari-
                                            ety of universities, including a very extensive          Relier les non-paiements a la designation est
         Carleton Unversity
 (613) 520-2843 Fax/Telec 520-2681          private c o m p o n e n t and some financially       une pratique qui nous vient des Etats-Unis ou
      duncan_watt@carleton.ca               weak institutions. The concept needs to be           l'on trouve cependant une bien plus grande va-
                                            adapted before it is imported and applied to         riete d'universites, dont un secteur prive tres
            Robert White                                                                         developpe et quelques etablissements financie-
                                            Canada's public universities. Up.
        University of Toronto                                                                    rement moins solides. Le concept a besoin d'etre
 (416) 978-7466 Fax/Telec 978-4431
     robert.white@utoronto.ca
                                                                                                 adapte avant d'etre importe et d'y assujettir les
                                                                                                 universites publiques canadiennes. U^
          Tony Whitworth
     University of Saskatchewan
 (306) 966-6631 Fax/Telec 975-1026
     whitworth@admin.usask.ca
                                    •
Celebr.it Summer / Ete 1999 - CAUBO
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Celebr.it Summer / Ete 1999 - CAUBO
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Celebr.it Summer / Ete 1999 - CAUBO
News & Views                                                       Nouvelles et perspectives
                                                                                               $6.4 million Minto CASE
      UNB approves budget and student fees                                                     expansion at Carleton
      T     he Board of Governors of the University of New Brunswick has ap-
            proved the institution's budget for 1999-2000. The balanced budget
      package includes a special $100,000 increase in the library acquisitions
                                                                                               C    arleton University's Board of Gov-
                                                                                                    ernors has approved a $6.4 million
                                                                                               expansion to the university's Minto
      budget, $65,000 for a new program of graduate student assistantships, a                  Centre for Advanced Studies in Engi-
      $50,000 expansion of student recruitment activities, salary increases as                 neering (Minto CASE). Targeted for
      required by current collective agreements following a 1998 salary freeze,                completion by September 2000, the
      and a modest increase in tuition and residence fees.                                     project involves doubling the size of the
          After three successive years of cuts, UNB has received a 2.4 per cent                Minto CASE building through the con-
      increase in the provincial government operating grant, resulting in an in-               struction of three additional floors. The
      crease of $1.77 million. The university's annual operating budget is $134                expansion will provide additional
      million, of which the provincial government operating grant provides                     teaching and research space to accom-
      about 54 per cent. Tuition fees for full-time undergraduate students will                modate the university's significant
      increase by $140 to $3,430 per year. Per course fees for part-time students              growth in information technology pro-
      will increase by $28 to $686 for a full year course and by $14 to $343 for a             grams.
      term course. Graduate student fees will rise by $50 to $1,160 for program                   Funding for the building expansion
      fees and by $25 to $580 for continuing fees. The supplementary tuition fee               will come from both the provincial gov-
      for international students will increase by $250 to $2,550. Tuition fee in-              ernment and the university's research
      come constitutes approximately 27 per cent of the university's annual rev-               partners in the private sector through
      enue while residence, bookstore and other revenues make up approxi-                      the Access to Opportunities Program
      mately 19 per cent.                                                                      (ATOP). Carleton is part of a $28 mil-
         Although the provincial government operating grant continues to de-                   lion regional initiative to raise ATOP
      cline as a share of the university's total operating revenue, it is by far the           funds from the technology sector of Ot-
      largest single source of operating funds. To facilitate their budget plan-               tawa-Carleton. The partnership also in-
      ning process, New Brunswick's four universities are continuing to press                  cludes Algonquin College, the Univer-
      the government to develop and communicate multi-year funding plans.                      sity of Ottawa and La Cite Collegiale.
                                                                                               ATOP is designed to substantially in-
                                                                                               crease the number of university and
                                                                                               college students enrolling in high tech-
                                                                                               nology programs.

Cobalt king remembers U of A with $3.5 million
O      n a nondescript morning several
       months back, the University of Al-
berta's development officer Brian Shea
                                                  digging, however, Shea discovered that
                                                  she was the wife of Portage La Prairie
                                                  native and U of A alumnus Dr. Roland
                                                                                               Although Young never returned to Al-
                                                                                               berta after graduation, it was his dying
                                                                                               wish in 1988 that the bulk of his estate
received a phone call that made his jaw           Young (B.Sc. 1928, M.Sc. 1930), consid-      support future generations at his alma
drop. To his considerable surprise, one           ered at one time the world's leading ex-     mater. Gladys Young, who preferred to
Gladys May Young had died, leaving the            pert on the chemical properties of cobalt.   be called Marion, honored that request.
university a staggering $3.5 million for
u n d e r g r a d u a t e student scholarships.
There were no further restrictions at-
tached to the bequest, only that the                                                     DHL WORLDWIDE
money help students who need it. Ac-
cording to Ron Chilibeck, director of Stu-                                                  EXPRESS
dent Awards, it is the largest private gift                                            U.S. • OVERSEAS • WORLDWIDE
for undergraduate scholarships in the
university's history.                                                                           1-800-387-3887
    What made the bequest all the more                                                     Preferred supplier to CAUBO
intriguing was that no one had ever                                                         for all your express needs.
heard of Gladys Young, who died last
July at the age of 89. University
databases turned up nothing. After more
                                                                               WORLDWIDE       EXPRESS

                                                                                                         UNIVERSITY MANAGER . SUMMER 1999 7
Celebr.it Summer / Ete 1999 - CAUBO
NATIONAL                                                       Nouvelles et perspectives
        CAR RENTAL                                     Stipend causes controversy
          IS PROUD
           TO RE A                                     In 1997, in the wake of pay equity adjustments, the Department of Human Re-
                                                        sources at Memorial University in Newfoundland, undertook a review of some
                                                      university jobs to address a number of distortions that had occurred in workplace
         PREFERRED                                    salary relationships. Only certain classes of employees were evaluated under pay
        SUPPLIER TO                                   equity and, among other problems, the action resulted in some jobs that were sub-
                                                      ordinate to others actually being paid at a higher salary.
            CAURO                                         Now, one of those adjustments, the payment of a stipend to administrative sup-
                                                      port employees in executive offices, has caused some controversy at the univer-
                                                      sity. The Canadian Union of Public Employees local on campus claims that the
              We offer                                stipend represents preferential treatment for the eight women who work as secre-
        Canadian Plus points                          taries and executive assistants in the offices of the president and vice-presidents.
           at participating                              However, Dr. George Hickman, Memorial's director of Human Resources, says
                                                      such is not the case. "Adjustments were made across a number of job classes that
        locations in Canada                           resulted in increased salaries for union, management and non-bargaining unit
           and in the U.S.                            employees. The stipends for the executive support staff came about as part of our
                                                      overall review and were introduced as a means of providing a pay incentive for
          ^                                           employees who assume these senior administrative support positions where the
                                                      employees are on a constant 'on-call' status and whose work requires them to be
                Canadbn Plus
                www.cdnair.ca                         on the front line in many situations that do not occur elsewhere in the university."

      or AIR MILK" reward miles
          at participating
       locations in Canada.
                                                                                                    roiongation au conge
                                                           T   he Dalhousie University pen-
                                                               sion contribution reduction, in-    de contribution
                                                         formally known as the 'pension holi-
                                                         day,' lives on in 1999. Due to a
                                                         unanimous recommendation from
                                                                                                   L     a reduction de contribution au
                                                                                                         regime de pension de l'univer-
                                                                                                   site Dalhousie se poursuit en 1999.
        National Car Rental                              the university's Pension Advisory         Suite a une recommandation du co-
        offers special rates                            Committee late last year, the reduced      mite consultatif de retraite de l'uni-
       to CAUBO members                                 pension contribution rate of $1 per        versite a la fin 1998, le taux de con-
                                                        month was retained until May of '99.       tribution reduit se poursuivra
      in Canada and the U.S.                                                                       jusqu'en mai 1999, apres quoi le taux
                                                        After that, the contribution rate be-
                                                        gan being restored on a gradual ba-        de contribution sera graduellement
            Please quote your
                                                        sis. The university's Board of Gover-      augmente. Le conseil des gouver-
       special discount #361 1377
                                                        nors endorsed the recommendation.          neurs de l'universite a endosse cette
           For worldwide                                                                           recommandation.
                                                            Last fall, the volatility of invest-
            reservations                                                                               A l'automne dernier, l'instabilit6
                                                        ment markets led to concern about
          and information                                                                          des marches financiers laissait dou-
                                                        the pension holiday's future after the
                                                                                                   ter de l'avenir de ce conge apres
           please contact                               end of 1998. The Pension Advisory
                                                                                                   1998. Le comite consultatif, un co-
             your travel                                Committee, a joint committee of em-
                                                                                                   mite conjoint de groupes d'employfe
         consultant or call                             ployee groups and the university's         et du conseil des gouverneurs de
        l-800-CAR-RENT®                                 Board of Governors, commissioned           l'universite, a mandate les actuaires
                                                        the pension plan's actuary to twice        du regime a evaluer par deux fois
                                                        review the pension plan's assets, li-      l'actif, le passif et le surplus d u
         ^National                                      abilities and surplus position. Upon       fonds. Ce n'est qu'apres deux exa-
          Green means go'                               careful review on two occasions, the       mens, que le comite a recommande
        www.nationalcar.com                             committee recommended the present          les mesures actuelles.
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8    UNIVERSITY MANAGER . SUMMER 1999
Celebr.it Summer / Ete 1999 - CAUBO
WHO UNDERSTANDS THE
TASTES OF TODAY'S STUDENTS?
    At ARAMARK, we don't pretend to understand everything about kids. Just when we start to get their music,
their clothes and their slang, they're on to something else.
    But what we do understand is changing times. Even our own name has changed. We used to be Versa Services.
    But some things don't change. Students will always want good food in a fun environment. And you'll always
be looking for economical ways to serve them.
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Wraps, Allegro Pasta, and Fresh Tossed Salads to popular brands like Tim Horton's® Mr. Sub® and Burger King®
    And we offer you a range of customized food programs, marketing services and training from traditional
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Celebr.it Summer / Ete 1999 - CAUBO
News & Views                                                         Nouvelles et perspectives
      Le Cornell d'administration de I'UQTR
      adopte les priorites budgetaires pour I'annee / 999-2000

          L    es priorites budgetaires institu-
               tionnelles et les lignes directri-
           ces devant servir a la preparation
                                                         aura accumule un deficit de 10,4 mil-
                                                        lions de dollars, comprenant le deficit
                                                        d'operations pour I'annee en cours es-
                                                                                                      a 20,8 millions de dollars.
                                                                                                         Compte tenu de la situation fi-
                                                                                                      nanciere presentee, les priorites,
          des budgets de fonctionnement et              time a 2,3 millions, des depenses excep-     budgetaires ont ete etablies a partir
          d'investissements pour I'annee                tionnelles de 1,2 million reliees au pro-     des deux principes suivants: pre-
          1999-2000 ont ete adoptees par le             gramme de reduction des effectifs, et        mierement, que les actions a
          conseil.                                      le deficit accumule de 7 millions (soit      prioriser aient un effet direct sur
              En decembre dernier, le Vice-             l'equivalent de 30% des compressions         l'accroissement des ressources de
           directeur a l'administration et aux          gouvernementales des dernieres an-           I'Universite, c'est-a-dire qu'elles
          finances avait presente aux mem-              nees, non encore resorbees).                 tendent a ameliorer la position con-
          bres du conseil d'administration                 Selon les donnees budgetaires dis-        currentielle de l'etablissement.
          differents scenarios budgetaires              ponibles, I'Universite prevoit egale-        Deuxiemement, que les sommes af-
          pour les deux prochaines annees, a            ment que l'exercice financier 1999-2000      fectees a ces priorites proviennent
          partir de la situation financiere de          se soldera par un nouveau deficit            essentiellement d'une reallocation
          I'Universite, laquelle se resume              d'operations de l'ordre de 9,1 millions,     de ressources en fonction d'actions
          comme suit: au 31 mai 1999, I'UQTR            ce qui portera alors le deficit accumule     jugees essentielles.

     \ CO-OPERATORS INVESTMENT COUNSELLING LIMITE D

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              Jim Lorimer
               Vice President,
                                                        1       1          N
                                                                           E
                                                                                               N
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                                                                                                                                   T
                                                                                                                                         M
                Fixed Income                            1T 1               R                  | E 1                                      U
             Rod Balkwill                                                  S                                                             L
Assistant Portfolio Manager & Analyst
                                                        | E | Q | U
                                                                         1H |
                                                                          1
                                                                                                             1D        | F    A    C |E  T
                                                                                                                                         1
     Contact: Judith E. Lowes,                                            P
                                                                               DD                             R
                                                                                                               u
     Vice President, Marketing                                                  C | O | N | S | T | R         A      1 | N | E     D
130 Macdonell Street, Priory Square
                                                                    j^^H                                      T
     Guelph, Ontario N1H6P8                   r
(519)767-3901 Fax:(519)824-7040               I     1 | M | M | U | N | 1            Z    E jil               1
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10   UNIVERSITY MANAGER • SUMMER 1999
News & Views                                                   Nouvelles et perspectives
Revenue Canada audits campus parking
T     he University of Saskatchewan is
      pursuing the limited options avail-
able through the Income Tax Act to try
                                             of the case. The advantage of this ap-
                                             proach is that it would avoid everyone's
                                             being taken through the courts. Revenue
                                                                                               Meanwhile, the university is having
                                                                                           its own appraisal done of its parking lots
                                                                                           in order to challenge Revenue Canada's
to resolve a parking dispute with Rev-       Canada has yet to agree that they would       appraisal.
enue Canada officials who see the in-        proceed with this option.                         If Revenue Canada reassesses the
stitution's parking lots as a new tax            The Faculty Association has deter-        employees for a taxable benefit for park-
source worth more than $1 million. Rev-      mined that the matter can be dealt with       ing, the university will have no option
enue Canada regards the difference be-       only through individual appeals, not as       but to comply with the new rules in 1999.
tween what it deems a fair market value      a class action. The per person cost to file   The university will be required to with-
for the campus parking spaces and what       an appeal with the federal court is $100.     hold additional income tax on a monthly
U of S employees now pay as a taxable        To that end, the Faculty Association is       basis for the taxable benefit. Given Rev-
benefit.                                     compiling a list of individuals who           enue Canada's current position of $66 a
   One of the options the university has     would want to initiate court action if        month, this taxable benefit could be as
discussed is that of conducting a test       Revenue Canada acts on its earlier in-        high as $56 a month ($66 less $8 currently
case under the Income Tax Act. This          dication that the tax benefit would be        charged). If appeals are successfully filed
would involve a number of typical em-        assessed at values between $66 a month        by employees, those who have paid the
ployees who rent a parking spot and a        for a hot stall and $60 a month for a cold    tax and appealed will receive a refund,
judge who would decide on the merits         one.                                          plus interest, from Revenue Canada.

Revenu Canada scrute les stationnements universitaires
L    'Universite de la Saskatchewan
     compte utiliser les maigres ressour-
ces a sa disposition dans la Loi sur l'im-
                                             quelques employes qui louent un espace
                                             et un juge qui jugerait la cause au me-
                                             rite. On eviterait de la sorte de trainer
                                                                                           Entre-temps, l'universite procede a une
                                                                                           evaluation de ses stationnements afin de
                                                                                           pouvoir contrer celle de Revenu Ca-
pot afin de resoudre un differend qui        tout le monde devant les tribunaux.           nada.
l'oppose aux representants de Revenu         Revenu Canada n'a pas encore donne                Si Revenu Canada reevalue les em-
Canada qui considerent les stationne-        son assentiment a pareille methode.           ployes, l'universite n'aura d'autre choix
ments de l'etablissement comme une               La Faculty Association a etabli que       que de se plier aux nouveaux regle-
nouvelle source d'imposition d'une va-       la cause ne pouvait faire l'objet d'un re-    ments en 1999. Elle devra prelever des
leur de plus de 1 million $. Revenu Ca-      cours collectif. Loger un appel aupres        impots additionnels sur une base men-
nada considere en effet que la difference    de la Cour federale ne coute que 100$         suelle pour le pretendu avantage. Cet
entre la valeur marchande d'un espace        par personne. A cette fin, la Faculty         avantage pourrait s'elever a 56 $ (66 $
de stationnement sur le campus et le         Association a compile une liste de per-       moins les 8$ actuellement defrayes par
prix paye par les employes de l'univer-      sonnes qui poursuivraient Revenu Ca-          les employes). Si les employes l'empor-
site est un avantage imposable.              nada si ce ministere va de l'avant en         tent en appel, ceux qui auront paye l'im-
    L'une des options retenues par l'uni-    evaluant l'avantage imposable a 66 $          pot et loge un appel recevront un rem-
versite est une cause type sous la Loi sur   par mois pour un espace chauffe et 60$        boursement avec interet de Revenu
l'impot. Une telle cause impliquerait        par mois pour un espace non-chauffe.          Canada.

            People moves                                                   En mouvement
     University    Manager w i l l announce changes                  Nous annoncerons dans University Manager
             in the administrative positions                                 les changements aux fonctions
                   of CAUBO members.                                  administratives des membres de I'ACPAU.

          Please send information regarding                         Veuillezfaire parvenir toute information sur
           appointments, retirements, etc.                                 les nominations, les retraites, etc.
                   to the CAUBO office.                                            au bureau de I'ACPAU.

                                                                                                    UNIVERSITY MANAGER • SUMMER 1999 1 1
Chapters
                                 Campus Bookstores

  Chapters Buys Controlling Interest in Barnes & Noble
         College Bookstores Canadian Division
Chapters Inc. has purchased a controlling interest in the Canadian division of
Barnes & Noble College Bookstores. The new company will be majority
Canadian owned and will be called Chapters Campus Bookstores (CCB). It will
be managed out of its head office in Toronto.

Chapters has contract managed the McGill University Bookstore since March
1998. Barnes & Noble College Bookstores managed over 350 college and
university bookstores in the U.S. Barnes & Noble currendy is the contract
manager for three college bookstores in Ontario: Niagara College in Welland,
Niagara College in Niagara-on-the-Lake, and Loyalist College in Belleville. CCB
has recendy signed a letter of intent to contract manage Cambrian College
Bookstore in Sudbury, Ontario.

Chapters will provide excellent trade and reference resources, including
Chapters.CA, a new 307,000 square foot warehouse with over 300,000 in-stock
titles and extensive regional and home office support for our stores. Barnes &
Noble will provide their expertise in new and used textbooks, store design,
merchandising, clothing and school supplies as well as website design.

Contact Robert Beaudin, V.P. Campus Relations, (416) 243-3138 x575 for more
information.

                              A CANADIAN BOOK   COMPANY
The 1999 CAUBO

1999 QuaUty and f                                                                            uality and Productivi
                                                                                            Awards are sponsored
                                                                                             g £ l ROYAL BANK

Productivity Awards                                                                                         and

       ven though the number of projects entered in the 1999        services to students and the university community. Dollars

E      edition of the competition was significantly lower than
       in previous years, CAUBO's annual Quality and Pro-
ductivity Awards Program continues to be an important
                                                                    saved alone do not seem to make the grade anymore."
                                                                    Interestingly, benefits to the community surrounding the
                                                                    university were an important consideration in awarding first
showcase of innovative ideas for Canadian university admin-         place to Queen's University for its project Kingston: Part-
istrators. Senior university officials attribute the decline in     ners for a Safe Community.
the number of submissions to increased workload and lack                Cohen points out that Royal Bank and Ricoh Canada,
of time to prepare a dossier, rather than to lack of worthy         sponsors of the 1999 Quality and Productivity Awards,
initiatives. In fact, the selection committee that evaluated the    contribute more than financial support to the program by
27 projects found the overall standard and the quality of the       involving senior executives in the review process. He adds,
presentations as high as they have ever been.                        "It also provides the oportunity to show the private sector
   Maurice Cohen, CAUBO's Executive Director, notes that            how effective and efficient universities are in meeting their
" W e continue to see the shift in emphasis to the quality of       objectives."

                                                 Offering its in-house expertise to the     velop a safety-conscious and competent
                                              city's small business owners and opera-       workforce for local businesses.
                                              tors, Queen's established the Kingston:
Queen's University                            Partners for a Safe Community Project.
                                                                                               The Project delivers the Workplace
                                                                                            Safety and Insurance Board's Safe Com-
                                              Offered through the University's De-          munities Incentive Program (SCIP) to 95
Making safety an issue                        partment of Environmental Health and          previously-recruited employers. Addi-
Making our communities safer places to        Safety, the primary goal was to provide       tional safety-related courses and semi-
live is a goal most people in today's so-     the support, tools and networks to de-        nars are also offered to interested em-
ciety would support wholeheartedly.           velop and maintain successful health          ployers along with a mentoring
Unfortunately, while the desire may be        and safety programs for the small busi-       program involving knowledgeable pro-
there to make this admirable goal a re-       ness employers as well as young peo-          fessionals in the field of health and
ality, the will and wherewithal often are     ple in the youth transition years. De-        safety assigned to work with participat-
not. In 1997, deciding it had a tangible      signed to provide member employers            ing companies. The Project's goal is to
role to play, Queen's University in King-     and the greater Queen's community             reduce the costs associated with
ston, Ontario became the first univer-        with the resources to develop and main-       Workplace Safety and Insurance Board
sity to take the lead in developing a safe    tain successful health and safety pro-        (WSIB) compensable injuries by 20%.
community network.                            grams, the Project also set out to de-           The second component of the Project
                                                                                            aims at integrating health and safety
                                                                                            training into the core curriculum of uni-
                                                                                            versity and college students. Piloted in
                                                                                            the 1997-98 academic year, it is now
                                                                                            mandatory for first year engineering
                                                                                            students at Queen's to take the Young
                                                                                            Worker Awareness Program (YWAP)
                                                                                            and the Workplace Hazardous Materi-
                                                                                            als Information System (WHMIS). As
                                                                                            well, an additional 400 students partici-
                                                                                            pating in second and fourth year com-
                                                                                            merce courses receive an overview of
Various community leaders helped launch the Safe Communities Project during a ceremony at   the Occupational Health and Safety Act
Queen's University.

                                                                                                     UNIVERSITY MANAGER • SUMMER 1999 1 3
in their course work. Finally, volunteers      Safe Communities Conference in Octo-          ciety. Placement of the student alert
  with the Safe Workplace Associations           ber 1998, while the Project itself was        boards was a sub-initiative carried out
  deliver the YWAP to an additional 500          acknowledged for its achievements in          by the Office of the Dean of Student
  secondary students in Kingston on a            reaching set targets as well as maintain-     Affairs, the Alma Mater Society and the
  yearly basis.                                  ing overall community involvement in          Department of Security. On a larger
      In terms of both quality and produc-       the program. Where productivity is con-       scale, the greater community Project is
  tivity, the Project is making a significant    cerned, Queen's had set a goal of reduc-     guided by a Steering Committee consist-
  difference. Through Queen's implemen-          ing its WSIB incidents to their lowest       ing of 35 community groups represent-
  tation of its Occupational Health and         possible levels. To date, lost time inju-     ing municipal politicians, emergency
  Safety Management System, and by              ries have been reduced by 40%, with           response groups, small businesses, safe
  chairing the community Project, over-         total rebates received from the WSIB          workplace associations and the King-
  all awareness of health safety and secu-      amounting to $430,000.                        ston Chamber of Commerce.
  rity issues has been heightened in the            One of the keys to success for the            As well as sharing its experience and
 community. This has led to more em-            Queen's Project has been the high level       knowledge with the small business com-
 ployee and student involvement and an          of participation by staff, students, fac-     munity, Queen's has made initial infor-
 increased sense of safety and security.        ulty and the community groups. After          mation on the Project available to other
 Eleven student alert boards have been          its initial development, the Queen's          universities and is presently mentoring
 mounted in the student village area pro-       Occupational Health and Safety Man-           other communities interested in receiv-
 viding security alerts to the greater          agement System was circulated to sen-         ing funding from the Safe Communities
 Kingston student community, and the            ior administration and union executives       Foundation.
 Queen's Solar Car Project has initiated        on campus for consultation. The re-
                                                                                                  For further information, contact:
 a structured Health and Safety System          structuring of the joint health and safety
                                                                                                  Wiebke K.Wilkens, Director,
 modeled on the University's overall            committees was completed with the as-
                                                                                                  Environmental Health and Safety
 plan. The City of Kingston received a          sistance of bargaining groups on cam-
                                                                                                  Queen's University
 leadership award at the Second Annual          pus including the Graduate Student So-
                                                                                                  (613) 533-2950

                                                fessors and researchers.                      ment at local work stations; and on-line
                                                    Based on a bilingual Web interface,       results analysis including frequency
               ersite Laval                     SHERLOCK offers universal access to
                                                all surveys available in the Quebec uni-
                                                                                              distribution, tables, average, median,
                                                                                              regression analysis, etc.
SHERLOCK is on the case                         versity network as well as some 30 Sta-           Given its open and distributed archi-
 How many times have you completed a            tistics Canada surveys. Its major fea-        tecture, SHERLOCK can house the vol-
 project only to discover that something        tures    include     detailed      survey     umes of survey data gathered and pre-
 similar had been done before and that          descriptions; immediate availability of       pared by a variety of researchers and
 you could have saved yourself a great          documentation including guides, user          make this information readily available
 deal of work if you'd had access to that       manuals, description of variables, etc.;      to the university community. Prior to its
 information?                                   variables selection; question by ques-        development, only experienced re-
    Understanding that sharing knowl-           tion data extraction for statistical treat-   searchers could obtain this raw data and
 edge enhances efficiency in any endeav-
 our, the Library of Universite Laval in
 Sainte-Foy, Quebec created a team to
 develop a computerized infrastructure
 for collecting and providing access to
 survey information that is relevant to
 students, professors and researchers.
The challenges faced included structur-
ing a distributed management site, cre-
ating a multi-source databank, develop-
ing a presentation structure on the Web,
establishing links with various analyti-
cal tools such as SPSS, and providing
distance access and consultation for the
clientele. In meeting these challenges,
the goal of the team was to promote the
analysis of statistical information avail-
able in the Quebec university network,
to improve student training with real
data, and to support the work of pro-             SHERLOCK enables students and faculty to access volumes of survey data on their own
                                                  personal computers.

14   UNIVERSITY MANAGER • SUMMER 1999
use it on central computers. Now, stu-       quantitative methods or data analysis no      ties will have ongoing access to the sta-
dents and professors at small, medium        longer have to gather data sets for stu-      tistical information. With the collective
or large universities have access to these   dent assignments, instead, students can       financing of the system's development,
resources and can utilize the informa-       select the variables and extract the data     each institution saved between $50,000
tion on their own computers. As an           in different formats (SAS, SPSS, EXCEL,       and $75,000 on the infrastructure's de-
added benefit, the fact that the system      etc.) for analysis. No matter where the       velopment, acquisition and maintenance.
is bilingual and provides access to Ca-      user is located, transactions are done            Finally, the bilingual nature of the
nadian rather than American data stimu-      transparently on the Internet.                Web interface of SHERLOCK gives it the
lates research on Canadian subjects.            While Laval spearheaded the project        potential to be transferred to universi-
    Offering significant productivity ad-    and will act as a server institution, three   ties in other provinces.
vantages, SHERLOCK enables users to          other servers are being established at            For further information, contact:
concentrate on the analysis and interpre-    McGill, Universite de Montreal and                Gaetan Drolet,
tation of data rather than on determin-      Universite du Quebec at Rimouski. The             Documentation Consultant
ing where and how to access the infor-       four centres will collect data and feed the       Universite Laval
mation. As well, professors teaching         system while 12 other Quebec universi-            (418) 656-2131 (ext. 7970)

                                                                                               To meet customer needs, InfoService
                                                                                            established a number of service stand-
^\Vf\ Pt*17P                                                                                ards. Maximum waiting period targets
                                                                                            were set at no more than 10 minutes in
 University of Ottawa                                                                       person and one minute on the phone.
                                                                                            For individuals arriving in person, all
InfoService: the one-stop                                                                   services are available during opening
shop concept                                                                                hours and all transactions are com-
Whether it is visiting a website, shop-                                                     pleted immediately. The opening hours
ping at a mall, or conducting business                                                      are also longer than any other service
transactions at a financial institution,                                                    on campus, and include the lunch hour
the idea of being able to do several                                                        and evenings. In addition, an automated
things at one location while receiving       Getting the most of technology, physical space telephone directory offers 24-hour serv-
efficient, top-quality customer service      and human resources, InfoService offers the    ice.
is becoming the desired standard in to-      University of Ottawa's customers a one-stop        User statistics over a one year period
                                             source of information and services.
day's increasingly competitive environ-                                                     show that, despite a constant student
ment. To enhance its position in this re-    which InfoService is responsible. As a re-     population of around 23,700, there were
gard, the University of Ottawa               sult, individuals can settle all their que-    approximately         74,215   visits    to
undertook the challenge of establishing      ries with one agent, at one counter, at        InfoService in 1998 compared to 123,510
a single location for its internal and ex-   one time. With the same number of cus-         visits per year to the former individual
ternal customers to access a variety of      tomer service agents as when the Uni-          sectors. In the past, the same person
services and staff.                          versity's various units were independ-         went to several different counters in the
    InfoService is a one-stop source of      ent of one another, an annual total of         same day to complete a transaction.
information and services for admission,      three months of additional service has             In total, the InfoService concept took
enrolment and records, student cus-          been offered in the first year of opera-       one year to plan and six months to im-
tomer accounts, parking, computerized        tion. Longer opening hours and a flex-         plement. The initial working group of
accounts and general information. Its        ible work schedule have allowed more           13 people included students, heads of
mandate is to be the first point of con-     services to be offered by the same             administrative and student services,
tact for anyone doing business with the      number of people. Second, to eliminate         professors, faculty reps and support
University of Ottawa, to avoid sending       or reduce lineups, the physical layout         staff w h o examined the concept, as-
students from one place to another on        includes a waiting room where students         sessed its feasibility and recommended
campus, and to eliminate lineups where       can complete the necessary forms for the       its development. A second group of 13
possible. This mandate is carried out by     services they require. Third, a compu-         people directly involved in the activi-
making maximum use of technology,            terized queuing system enables service         ties to be centralized identified the serv-
physical space and human resources to        priorities to be managed in terms of the       ices to be offered and developed the
offer top-quality service in person, by      transactions requested. For example,           business plan. Once the position of head
telephone or fax, and via the Internet.      agents can be assigned to a specific           of the new service was filled, all aspects
    There are several factors which          transaction for which demand is high at        of implementation occurred simultane-
make InfoService unique among other          any given time of day. The agents also         ously.
one-stop systems in the post-secondary       have a clear and detailed picture of their          For further information, contact:
environment. First, Ottawa's multi-          performance compared to that of their               Carole Grenier, Director
skilled staff has received five weeks of     peers which helps determine training                University of Ottawa
broad-based training in all areas for        needs and stimulates a spirit of service.           (613) 562-5800 (ext. 1433)

                                                                                                     UNIVERSITY MANAGER • SUMMER 1999 1 5
^fc«/ j " - 1 ^ " * - V » ^ J L JL %&*%tJL.   f ?   JSL JL JL JL JL%m/ JL * « /

                                                                    While encouraging participants to                 Early in the process, the administration

 Quebec                                                          maintain services while cutting costs, a
                                                                critical eye was turned to all aspects of the
                                                                                                                  ruled out the use of consultants and opted
                                                                                                                  instead to keep everything in-house. Al-
                                                                University's operation. Bishop's Principal       though senior administration had to devote
 Bishop's University                                            and Vice-Principal Administration and Fi-        substantial amounts of time to make the
                                                                nance reviewed an activity analysis with         operation work, the decision proved cor-
 Successful restructuring                                       each department and service, each of             rect as it fostered good relations with the
 through participation                                          which had been asked to price every prod-        staff and provided a high degree of cred-
 Faced with major reductions in govern-                         uct and service they delivered.                  ibility. Rather than creating a negative re-
 ment funding and no way to increase fees                           Targets for staff reductions were set and    action, there was actually a marked im-
 because of strict government regulations,                      departments were informed, although no           provement in personnel relations and
 the administration at Bishop's University                      deadlines were set. Realizing that the proc-     every department became conscious of its
 in Lennoxville, Quebec was left with no                        ess was only going to work if there was a        role and interrelationships with other
 alternative for maintaining its financial vi-                 promise of no layoffs, Bishop's adminis-          members of the Bishop's community.
 ability than to reduce costs.                                  tration instituted a unique program. In re-          Results now cover a four-year period
     After setting the tone by reducing its                    turn for a no-layoff guarantee, protocols         and have consistently allowed Bishop's to
 own expenses, the administration believed                     were negotiated with the staff associations       reach financial goals set by its Board. The
 strongly that everyone from janitors to fac-                  that allowed for restructuring without the        budget preparation has been greatly facili-
 ulty also needed to participate in order to                   usual job posting method. Understanding           tated since departments do not hesitate to
 make the process work effectively. Seen                       that their jobs would ultimately be targeted      include potential savings, knowing full
as an important key to getting this full                       for reduction, staff took advantage of op-        well that the budget process is transparent
participation was the timely dissemination                     portunities to move to other departments          and does not favour any particular area.
of pertinent information. Newsletters and                      when positions opened up. By announc-                 For further information, contact:
news releases were used extensively to                         ing where the University ultimately                   Jean-Luc Gregoire,
ensure that easy-to-understand informa-                        wanted to be, the required staffing targets           Vice-Principal Administration
tion was presented to everyone in the same                     were achieved through attrition, early re-            Bishop's University
format.                                                        tirement and staff mobility.                          (819) 822-9600 (ext. 2656)

                                                      Investment Funds

                                                      Private Client Investment Management

                                                      Pension Fund Management

                                                      Group RRSPs

                                                                                                                Phillips, Hager & North
                                                                                                                Investment Management Ltd.

16   UNIVERSITY MANAGER . SUMMER 1999
Ontario
University of Guelph, University of Waterloo, Wilfrid Laurier University
                                                making the information available much           tions and are trained to consult with stu-
A multi-institutional                           more quickly. The net result is increased       dents and faculty on the effective use of
collaborative electronic                        and improved research along with added          both the service and the data.
data service                                    value to students who are now able to uti-          Broadening the service to the wider au-
A successful and innovative data service        lize real-world data and applications in        dience of the Tri-University Group (TUG)
has been established by a consortium from       their work.                                     was a logical step once the concept had been
the University of Guelph, the University            The use of data on campus has been          proven at Guelph. The three universities,
of Waterloo and Wilfrid Laurier Univer-         changed by TDR in a number of ways.             already linked through TUG partnerships
sity. The Tri-University Data Resources         Data is now purchased through consortial        in many areas, had experience in collabo-
(TDR) service allows users to access and        agreements, thus making large amounts of        ration as well as the necessary infrastruc-
process large data files via the World Wide     information available to users from a cen-      ture to make a shared data service a real-
Web. Initially prototyped and developed         tral location on campus. This single loca-      ity. Along with the obvious advantages of
at the University of Guelph, by the Library     tion has the resources to acquire and store     not needing to go through the same devel-
and Computing and Communications                data sets and make the information avail-       opment process at each institution, all three
Services, the service was easily adapted        able at no cost to the user. The heart of TDR   shared the costs of upgrading the service
with the cooperation of Waterloo and            is a web-based front-end that allows the        and increasing the amount of storage space
Wilfrid Laurier and can easily be extended      user to access data from any computer           available. The results include significant
to include other institutions.                  with a web browser, to select data sets and     savings in time and funds, and a greatly
    TDR has made access to large data sets      variables, to run a statistical analysis, and   improved data service accessible to a large
feasible for a wide range of users who          to return results in a customized form.         audience.
could not have utilized these resources         With the hardware centrally located at the         For more information, contact:
previously. It has also increased the           University of Guelph, acquiring and                Bo Wandschneider,
amount of data available to users from the      mounting data on the system is performed           Data Centre Analyst
three institutions (currently, over 250 data    quickly and effeciently. Staff to field en-        University of Guelph
sets), and it has improved the service by       quiries are distributed among the institu-         (519) 824-4120 (ext. 6140)

Western Region
University of Victoria, University of Northern British Columbia
World wide Mac                                      The development of the new product          and productivity coupled with major cost
and PC access to                                utilized the flexibility and universality of    savings. With the Web delivery system,
financial information                           the World Wide Web in combination with          information is now updated and provided
The University of Victoria (UVic) and the       'off-the-shelf database and web software        on a daily basis. By easily linking differ-
University of Northern British Columbia         products. These tools, when layered over        ent information sets, final data is more
(UNBC) in Prince George, in conjunction         base financial systems, permit delivery of      complete. Summary or detail information
with Millennium Computer Systems,               timely summary and detail information           can be easily loaded from the Web into
have successfully developed a secure web        to researchers and administrative staff on      spreadsheet applications for analysis and
interface into their accounting, purchas-       existing desktop equipment, whether             manipulation. Using the Web to deliver
ing, payroll and budget development sys-        Mac, PC or Unix platform. In essence, the       the information significantly simplifies
tems.                                           project team developed a system for             the training requirements.
    Like universities and colleges all across   merging information extracted from non-            By using existing computer equipment
Canada, UVic and UNBC were faced with           integrated systems into a single database       and software, cost savings at UVic alone
three major problems in developing elec-        and for presenting that data, through the       totaled $1,675,000. As well, the need to
tronic information delivery systems. How        Web, to researchers and administrators          print and distribute hard copy reports has
do you mix Mac and PC desktop plat-             who can access the data without upgrad-         been greatly reduced, resulting in signifi-
forms? How do you overcome problems             ing equipment or conforming to a single         cant savings in staff time and costs previ-
associated with the uneven quality and          desktop platform. The result is a cost ef-      ously attributed to printing, collating and
age of computer equipment throughout            fective solution that generates user ac-        distributing reports.
the university? How do you overcome the         ceptance because the need to conform to             For further information, contact:
lack of integration among major systems         a single platform or upgrade a computer             Fred Marshall, Controller
(e.g., UVic uses SCT Banner for finance, a      is eliminated.                                      University of Victoria
custom budget system and an in-house                The results of the new system have              (250) 721-7043 U^
developed payroll system)?                      been dramatic improvements in quality

                                                                                                          UNIVERSITY MANAGER. SUMMER 1999   17
Prix de la qualite                                                                                       ROYAL BANK
                                                                                                                 et

                                                                                                           KDSffiCD'
 delaproductivite                                                                               ont commandite les Prim
                                                                                                  de la qualite et de la
                                                                                                productivite ACPAU 1999
          uoique le nombre de soumissions a 1'edition 1999 des         lite des services aux etudiants et a la communaute universi-

 Q        Prix de qualite et de productivite de l'ACPAU soit
          moindre que par les annees passees, ce concours de-
 meure une importante vitrine pour les idees novatrices des
                                                                       taire. Le simple fait d'economiser de l'argent rie suffit plus."
                                                                       C'est d'ailleurs la contribution a la communaute qui a merite
                                                                       le premier prix a l'Universite Queen's pour son projet
 gestionnaires d'universites canadiennes. Ce n'est pas le man-         "Partners for a Safe Community".
 que d'idees qui expliquerait le plus petit nombre de partici-            Maurice Cohen souligne que les commanditaires des Prix
 pants mais bien le manque de temps pour preparer un dos-              1999, la Banque Royale et Ricoh Canada, vont au-dela de l'aide
 sier selon les cadres universitaires superieurs. En effet, le         financiere en impliquant des cadres superieurs dans le pro-
 comite de selection a eu bien du mal a departir les 27 projets        cessus de selection. II ajoute : "Nous avons ainsi l'occasion
 tant leur qualite etait elevee.                                       de montrer au secteur prive que les universites peuvent Stre
     Le directeur general de l'ACPAU, Maurice Cohen, note :            tout aussi efficaces dans 1'atteinte de leurs buts."

 "Nous continouons a percevoir une orientation vers la qua-

                                               ity. Offert par le departement de sante        employeurs. Des cours et des seminai-
                                               et securite environnementale de l'Uni-         res supplementaires de securite sont

          wersite Queen ys                     versite, son but premier etait d'offrir le
                                               soutien, les outils et les reseaux neces-
                                                                                              aussi offerts sur des sujets particuliers
                                                                                              aux employeurs interesses. Un pro-
                                               saires a la creation et au maintien de         gramme de mentorat a ete cree a l'aide
Securite en tete                               programmes de sante securite pour la           de professionnels en sante securite qui
La plupart des gens endosseraient sans         PME et les jeunes. Le projet a d'abord        travaillent aupres des compagnies par-
probleme l'idee de rendre nos commu-           ete concu afin de fournir aux em-              ticipantes. L'objectif du projet est de re-
nautes plus securitaires. Mais il y a loin     ployeurs et aux membres de la grande          duire de 20% les couts associes aux
de la coupe aux levres. En 1997, l'Uni-        communaute de Queen's les ressources          blessures indemnisees par le Work-
versite Queen's de Kingston, Ontario           necessaires a la creation et au maintien      place Safety and Insurance Board.
decidait qu'elle avait un r61e a jouer et      de programmes de sante securite. II                La deuxieme facette vise a integrer
devint la premiere universite a mettre         cherchait aussi a sensibiliser la main-       la formation en sante securite dans les
au point un reseau de securite commu-          d'ceuvre a l'importance de la securite et     cours de base des etudiants des niveaux
nautaire.                                      d'ainsi assurer a l'economie locale une       collegial et universitaire. Projet pilote
    En offrant son expertise aux proprie-      main-d'oeuvre plus competente.                en 1997-98, les 650 etudiants en genie
taires et exploitants de petites entrepri-        Le projet assure le programme Safe         de premiere annee a Queen's doivent
ses de la ville, Queen's crea le projet        Communities Incentive (SCIP) du Work-         maintenant suivre le Young Workers
Kingston : Partners for a Safe Commun-         place Safety and Insurance Board a 95         Awareness Program (YWAP), ainsi que
                                                                                             le Workplace Hazardous Materials In-
                                                                                             formation System (WHMIS). De plus,
                                                                                             400 etudiants de deuxieme et quatrieme
                                                                                             annee en administration recevront un
                                                                                             apergu de la loi sur la sante securite au
                                                                                             travail. Chaque annee, les benevoles
                                                                                             des Safe Workplace Associations don-
                                                                                             nent aussi le YWAP a 500 etudiants de
                                                                                             niveau secondaire de la ville de Kings-
                                                                                             ton.
                                                                                                En terme de qualite et de producti-
                                                                                             vite, le projet a fait toute une difference.
                                                                                             En implantant le systeme de gestion de
Des chefs de file de la communaute ont participe au lancement du projet Communautes          sante securite au travail de Queen's et
securitaires a l'Universite Queen's.                                                         en presidant le projet communautaire,

18   UNIVERSITY MANAGER • SUMMER 1999
l'Universite a sensiblement hausse la          s'etait fixe comme objectif de reduire les    Mater Society et le service de security. Le
sensibilisation aux questions de sante         incidents WSIB le plus possible. A ce         projet communautaire est dirige par un
securite au sein de la communaute. Ceci        jour, le temps perdu a de tels incidents      comite d'orientation compose de 35 grou-
a emmene une plus grande implication           a ete reduit de 40% et l'Universite s'est     pes communautaires representant des
des employes et des etudiants et un plus       vue attribuer une reduction de 430 000        elus municipaux, des groupes d'urgence,
grand sentiment de sante et de securite.       $ du WSIB.                                    des petites entreprises, des associations de
Onze conseils de securite etudiants ont            Une des cles de la reussite du projet     securite au travail et la Chambre de com-
ete crees dans les residences afin de lan-     de Queen's a ete le haut niveau de par-       merce de Kingston.
cer des avis de securite a la commu-           ticipation du personnel, des etudiants,          En plus de partager son experience et
naute etudiante de Kingston et le projet       des professeurs et des groupes commu-         ses connaissances avec la petite entre-
d'automobile solaire de Queen's a eta-         nautaires. Une fois etabli, le systeme de     prise, Queen's a fourni de l'information
bli un systeme de sante securite s'ins-        gestion de la sante securite au travail a     sur le projet a d'autres universites et con-
pirant du modele global de l'Universite.       ete soumis aux cadres superieurs et aux       seille d'autres communautes qui aime-
La ville de Kingston a recu un prix de         cadres syndicaux a des fins de consul-        raient recevoir des fonds de la Safe
leadership lors du second congres an-          tation. La restructuration du comite          Communities Foundation.
nuel des communautes securitaires en           conjoint de sante securite a ete comple-         Pour de plus amples informations,
octobre 1998 et le projet lui-meme s'est       tee avec l'appui des groupes de nego-         communiquez avec :
merite des eloges pour l'atteinte des          ciation sur le campus dont le Graduate           Wiebke K. Wilkens, directeur,
buts fixes et le maintien de la participa-     Student Society. La creation de conseils         sante et securite environnementale,
tion de la communaute au programme.            etudiants a ete menee par le bureau du            Universite Queen's
En terme de productivity, Queen's              doyen aux affaires etudiantes, la Alma           (613) 533-2950.

2mp Prix
 Universite Laval
SHERLOCK mene I'enquete
Vous est-il deja arrive de terminer un
projet puis de decouvrir qu'un projet
similaire avait deja ete fait et que vous
auriez pu vous epargner beaucoup de
travail si vous aviez eu acces a cette in-
formation ?
    Reconnaissant que le partage des
connaissances rehausse l'efficacite dans
tous les domaines, la bibliotheque de
l'Universite Laval de Sainte-Foy, Que-
bec, a cree une equipe afin de mettre au
point une infrastructure d'acces et d'ex-
ploitation des donnees d'enquetes regu-        SHERLOCK permet aux etudiants et aux professeurs d'avoir acces a des donnees de sondage
lierement d e m a n d e d par les etudiants,   depuis leur ordinateur personnel.
les professeurs et les chercheurs. Les
principaux defis ont ete la structuration      SHERLOCK offre une porte d'entree             bution de frequence, tableau croise,
d'un site de gestion distribute, la crea-      unique et universelle a l'ensemble des        moyenne, mediane, analyse de regres-
tion d'une banque de donnees aux sour-         enquetes disponibles dans le reseau           sion, etc.)
ces diverses, l'elaboration d'une struc-       universitaire quebecois, en plus d'une           De par son architecture ouverte et
ture de presentation dans le Web,              trentaine d'enquetes de Statistique Ca-       distribute, SHERLOCK peut accueillir
l'etablissement de liens avec des              nada. Ses principales fonctionnalites         les donnees brutes d'enquetes menees
logiciels d'exploitation tel SPSS et Fae-      sont la consultation de la liste et de la     par les chercheurs eux-memes et rendre
ces a la consultation a distance pour la       description des enquetes ; la disponibi-      ces informations disponibles a la
clientele. En relevant ces defis, l'equipe     lite sur-le-champ de la documentation         communaute universitaire.          Avant
entendait encourager l'analyse de Tin-         sur les donnees (guides, manuels d'uti-       SHERLOCK, seuls les chercheurs expe-
formation statistique disponible dans le       lisation, description des variables, etc.);   rimentes pouvaient se procurer ces don-
reseau universitaire quebecois, favori-        la selection de variables, l'extraction de    nees brutes et les utiliser sur des ordi-
ser l'apprentissage des etudiants avec         sous-ensembles de donnees question            nateurs centraux. Les etudiants et les
des donnees reelles et appuyer les tra-        par question en vue d'un traitement sta-      professeurs de petites et moyennes uni-
vaux des professeurs et des chercheurs.        tistique sur un poste local et Tobtention     versites ont desormais acces a ces res-
    Base sur une interface Web bilingue,       en ligne de resultats d'analyse (distri-      sources et peuvent traiter l'information
                                                                                                                  (Suite a la page 22)

                                                                                                      UNIVERSITY MANAGER . SUMMER 1999 1 9
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