VOLUNTEER HANDBOOK →
VOLUNTEER HANDBOOK →
NEW FOR 2017: HOW CAN WE HELP? The tournament has implemented a text communications system that can be used for guest services and operational issues. Signage will be located around the course with this information. Text “BIRDIE” issue and location to 69050 Below are a few examples of when to use the texting system: • Bathroom Maintenance • Tripping Hazards • Lost and Found Items • Disruptive Guests TEXTING PROGRAM
TABLE OF CONTENTS Welcome Letter .
. 2 2017 Executive Committee . . 3 Charitable Impact . . 4 A Year in Review . . 5 Travelers Championship History . . 6 Schedule of Events . . 7 Volunteer Uniform . . 10 Volunteer Food and Beverage . . 11 Volunteer Recognition . . 12 Volunteer Appreciation Party . . 13 Volunteer Merchandise Promotion . . 14 Volunteer Information A-Z . . 15 Security Policy . . 19 PGATOUR Mobile Device Policy . . 21 Course Map . . 22 Fan Zone Clients . . 24 18th Hole Hospitality Clients . . 26 Skybox Clients . . 28 Hospitality Clients A-Z . . 30 Volunteer Information . . 32
2 WELCOME Welcome 2017 Travelers Championship Volunteers! Thank you for choosing to volunteer at the 2017 Travelers Championship, June 19-25 at TPC River Highlands in Cromwell, Connecticut. As Connecticut’s largest sporting event, thousands of volunteers donate their time and effort to help deliver a world-class PGA TOUR experience for players, fans and the media. Last year alone, tournament volunteers provided more than 80,000 hours of their time to help give back to the community. Volunteers not only get to go behind the scenes at a PGA TOUR event, but also can feel good about investing their time as the Travelers Championship donates 100 percent of its net proceeds to charities throughout New England.
Since 2007, when Travelers became the title sponsor, nearly $13 million has been generated for more than 600 charities. Last year alone, the Travelers Championship generated more than $2.8 million for more than 160 charities throughout the region. As the heart of the event, our volunteers contribute directly to this. Your passion, dedication and hard work do not go unnoticed.
For the eighth straight year, Hartford HealthCare is back as the proud sponsor of the volunteer program, as they continue to be actively involved in enhancing the volunteer experience. Together, we share admiration for our volunteers and hope to continue strengthening the overall volunteer experience. We are pleased to highlight an elite field including three top-10 players in Rory McIlroy, Jason Day and Jordan Spieth; defending champion Russell Knox; two-time champion Bubba Watson; and 2012 winner Marc Leishman. Jim Furyk, who made golf history during the final round of the 2016 Travelers Championship when he shot 58, the lowest score ever in a PGA TOUR event, will be returning to TPC River Highlands.
Joining this elite field are 2007 Masters champion and 2015 Open Championship winner Zach Johnson and many more. In addition to the golf competition, the tournament will host more than 20 special events throughout the week, including Military Appreciation presented by Trinity Health Of New England, Farmington Bank Family Day and Women’s Day presented by Travelers. New for 2017, Bear’s Smokehouse BBQ has extended their partnership with the tournament to sponsor a Military Viewing Deck at the Patriots’ Outpost overlooking the 18th hole. Guests of the Patriots’ Outpost will have the ability to watch golf on the finishing stretch of TPC River Highlands.
The Liberty Bank Concert Series in the MetroHartford Alliance Fan Zone will include country act Drake White and The Big Fire on Thursday evening and Gin Blossoms on Saturday evening. We cannot express enough our sincere appreciation for volunteering your time with us and making the tournament possible. See you on the course!
Best Regards, Nathan Grube Tournament Director Travelers Championship
3 ADMINISTRATION Meagan Mirkovich Asst: Kristin Wirtanen AIRPORT CONCIERGE James Anderson Asst: Jennifer Lassige AMATEUR CADDIES Marc Zirolli Asst: Steve Zirolli AMBASSADORS Shawn Daly Asst: Monica Zapatka CHAMPIONS CLUB Bob Cattel Asst: Mark Vining CORPORATE ROW Art Kuever Asst: Jeffrey Gertz Asst: Richard Steere DELIVERIES Kristine Zywocinski Asst: Lisa Wilson DISTRIBUTION Ben Troup Asst: Ray Shaw FAN ZONE Jennifer Shea GALLERY Maureen O’Connor Asst: Diane Fuore Asst: Karen Orton Mobile Device Asst: Greg Hammond GATES Karissa Steltzer Asst: Sam Guerra MEDIA John Mayo MILITARY APPRECIATION Sharon O’Brien Chris Ward PLAYER LOGISTICS Michelle Clark Jay Dykstra Asst: Richard Laury PLAYER RELATIONS Drew Gallup Asst: David May PLAYER TRANSPORTATION Dawn Kirkwood Asst: Joe Audet Asst: Donna Thomas PRACTICE FACILITY Jay Salvador Asst: Christine Carr Asst: Joe Milositz Asst: Alice Shea PRO-AM Mike Maksymiw Asst: Thomas Kim PRO CADDIE HOSPITALITY Maggie Pastore David Timm 2017 EXECUTIVE COMMITTEE & ASSISTANTS SCORING Nick Giuliano Laser Operators: Woody Mrozowski Standard Bearers: Jeffrey Levine Walking Scorers: Charles “Buddy” Buder Walking Scorers: Brian Zimmerli SKYBOXES Dana Shults Danielle Sobocinski SPONSOR VALET Bryan Fix Asst: Anne Martin STARTERS John Shulansky VOLUNTEER SERVICES Rick Buckley Pam House VOLUNTEER VILLA Christina Davenport Asst: Mimi Reyes Asst: Adam Famiglietti Asst: Karen Ford WILL CALL Larry Wilder Asst: Lisa Wilson
million generated In 2016 charities benefited charities million nearly generated for CHARITABLE IMPACT The Travelers Championship is proud to be a PGA TOUR event, which donates 100 percent of net proceeds to charity every year. Since 1952, the tournament has generated more than $35 million for charity and in 2016, the Travelers Championship generated a tournament record $2.8 million for more than 160 charities throughout the region. The primary beneficiary for the 2017 tournament will be The Hole in the Wall Gang Camp in Ashford, Connecticut. Founded in 1988 by Paul Newman, The Hole in the Wall Gang Camp provides “a different kind of healing” to more than 25,000 seriously ill children and family members annually – all completely free of charge.
For many of these children and families, Hole in the Wall provides multiple Camp experiences throughout the year.
A YEAR IN REVIEW The 2016 Travelers Championship was one for the record books. The tournament raised more than $2.8 million for charity, the most in Travelers Championship history, and the final round produced the first 58 in PGA TOUR history. All this before the final putt rolled in and fans witnessed one of the best Travelers Championship finishes. Heading into Sunday, Russell Knox’s consistent play placed him atop the leaderboard. Opening with 67-67, Knox was one stroke behind the leaders heading into moving day. Knox shot a third-round 64 to secure a spot in the final group on Sunday, three strokes behind Daniel Berger.
Back-to-back birdies on Nos. 13 and 14 pushed Knox in front, but a bogey at No. 16 and a final-round 64 by Jerry Kelly added to the drama. With a one-stroke lead heading to No. 18, Knox dug deep. After landing his approach shot in a bunker, Knox hit out to 12 feet and faced a par putt for the win. The 12-foot putt was perfect, giving Knox his second PGA TOUR victory and first on American soil. Knox’s consistency from start to finish ultimately separated him from the field. In his fifth appearance at TPC River Highlands, Russell Knox would leave as the 2016 Travelers Championship winner. 5
6 TRAVELERS CHAMPIONSHIP HISTORY In 1952, a PGA TOUR event in Connecticut was born, called the Insurance City Open, at Wethersfield Country Club. In 1984, the tournament moved to its current location at TPC River Highlands in Cromwell, Connecticut. Travelers has been the title sponsor since 2007. The largest professional sporting event in the state, the tournament has generated more than $35 million for charities in the surrounding communities and has crowned champions such as Arnold Palmer, Sam Snead, Billy Casper and Phil Mickelson.
TPC RIVER HIGHLANDS Located in Cromwell, Connecticut, just minutes outside Hartford on a bluff overlooking the Connecticut River, TPC River Highlands has served as the proud host of the PGA TOUR’s Travelers Championship since 1984.
The course has been named by Golf Digest as one of the “Top 10 Golf Courses in the State” and the “Best Private Course in the State” by Connecticut Golfer Online for a number of years. Last fall, the club launched a multi-million dollar renovation project designed to enhance the golf experience. The scope of work encompassed agronomic and architectural improvements to bunkers, draining systems, greens, tee boxes, cart paths and lake banks. Following the announcement of a 10-year sponsorship extension agreement with Travelers in December 2014, special considerations were also given to improving the spectator experiences at the tournament, resulting in enhanced viewing areas and improvements to the existing Fan Zone.
TPC River Highlands reopened all 18 holes in early June for members and their guests to enjoy the course enhancements.
SCHEDULE OF EVENTS TOURNAMENT WEEKLONG EVENTS MILITARY APPRECIATION PRESENTED BY TRINITY HEALTH OF NEW ENGLAND Wednesday – Sunday | Patriots’ Outpost The tournament is proud to support U.S. armed forces with Military Appreciation presented by Trinity Health Of New England. This weeklong salute will give military personnel and their families a chance to see some of the best golfers compete at the Travelers Championship. All active, reserve and retired military service members, United States veterans and their dependents are invited into the Patriots’ Outpost, a complimentary hospitality venue that will offer free food and beverage, Wednesday through Sunday.
The venue will be climate-controlled thanks to the support from our sponsors.
Associate Sponsors of Military Appreciation include Bear’s Smokehouse BBQ, ConnectiCare®, the Connecticut Department of Economic & Community Development and Mohegan Sun. Media Partners include New Haven Register, 102.9 The Whale and WDRC AM 1360. Bear’s Smokehouse BBQ will provide complimentary lunch Wednesday through Sunday of tournament week in the Patriots’ Outpost, in addition to snacks provided by Entenmann’s and Frito-Lay and coffee provided by Dunkin’ Donuts. FARMINGTON BANK KIDS ZONE Tuesday – Sunday Visit the Farmington Bank Kids Zone featuring a rock wall, obstacle course and the mini golf course.
METROHARTFORD ALLIANCE FAN ZONE Wednesday – Sunday The MetroHartford Alliance Fan Zone will feature interactive activities, the Farmington Bank Kids Zone, concessions, Bear’s Smokehouse BBQ, Liberty Bank Concert Series and more. The MetroHartford Alliance Fan Zone is the interactive destination for fans and families at the Travelers Championship. IHEART RADIO BROADCASTS LIVE FROM THE BIG Y RADIO DECK Monday – Sunday 97.9 ESPN & 1300 AM presents The Rob Dibble Show FAIRWAYS OF LIFE WITH MATT ADAMS Tuesday – Friday | Clubhouse Patio/Radio Deck 7
SCHEDULE OF EVENTS MONDAY, JUNE 19 Gates Open I 7:00 a.m.
• Opening Ceremony I 9:00 a.m. I Memorial Garden • Aetna Tournament Players Pro-Am I 12:30 p.m. Shotgun I Pro-Am Tent TUESDAY, JUNE 20 Gates Open I 7:00 a.m. • PGA TOUR Professionals Practice Round I All Day I 18 Holes • Farmington Bank Family Day | 7:00 a.m. - 1:00 p.m. I Practice Facility • PGA Junior League Matches | 7:00 a.m. - 1:00 p.m. I Practice Facility • Operation Shower presented by ConnectiCare® | 11:00 a.m. - 1:00 p.m. The First Tee of Connecticut Building David & Geri Epstein Learning Center • Eversource PGA TOUR Player Experience & Reception for Junior Golfers 1:30 p.m. - 5:30 p.m.
| Practice Facility WEDNESDAY, JUNE 21 Gates Open I 6:00 a.m. • Travelers Celebrity Pro-Am Tee Times: 6:50 a.m. - 8:50 a.m. and 12:00 p.m. - 2:00 p.m. • WEEI Presents: Kirk & Callahan Show I 6:00 a.m. - 10:00 a.m. Big Y Radio Deck • Off-Site Pro-Am | 10:00 a.m. | GreatHorse, Hampden, MA • Birdies for the Brave Military Caddie Program presented by Trinity Health Of New England | 8:00 a.m. - 2:00 p.m. I 17th Hole • Farmington Bank Celebrity Mini Golf Tournament | 9:30 a.m. & 10:30 a.m. | MetroHartford Alliance Fan Zone/Farmington Bank Kids Zone • WFAN 660 presents The Joe and Evan Show I 10:00 a.m.
- 1:00 p.m. I Clubhouse Patio • FedEx Junior Business Challenge | 2:00 p.m. - 4:00 p.m. | The First Tee of Connecticut David & Geri Epstein Learning Center 8
SCHEDULE OF EVENTS THURSDAY, JUNE 22 Gates Open I 6:00 a.m. Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m. • Travelers Championship First Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. *Tee times are subject to change • WDRC Presents The Brad and Dan Show | 5:00 a.m. - 10:00 a.m. | Patriots’ Outpost • Women’s Day Presented by Travelers I 8:30 a.m. - 12:30 p.m. Pro-Am Tent • Liberty Bank Concert Series featuring Drake White and The Big Fire Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone FRIDAY, JUNE 23 Gates Open I 6:00 a.m. Broadcast: Golf Channel: 3:30 p.m.
- 6:30 p.m. • Travelers Championship Second Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. * Tee times are subject to change • WTIC NewsTalk 1080 presents Afternoons with Todd Feinburg | 3:00 p.m. - 7:00 p.m. Michelob ULTRA 19th Hole Sponsor Club SATURDAY, JUNE 24 Gates Open I 7:00 a.m. Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m.
• Travelers Championship Third Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change • Volunteer Appreciation Party sponsored by Hartford HealthCare 5:00 p.m. - 8:30 p.m. | Pro-Am Tent • Liberty Bank Concert Series featuring Gin Blossoms Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone SUNDAY, JUNE 25 Gates Open I 7:00 a.m. Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m. • Travelers Championship Final Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change • Closing Ceremony I Approximately 6:00 p.m. I 18th Green 9
10 VOLUNTEER UNIFORM The Travelers Championship is a televised, professional sporting event, so it is important for our volunteers to meet the standards of professional golf. While in uniform, volunteers must: • Wear the official 2017 tournament-issued red volunteer golf polo and hat or visor • Wear khaki-colored pants, skirts, capris or shorts of appropriate length • Wear closed-toe footwear that is comfortable and predominantly a neutral color (black, white or tan is preferred) • Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided to wear over personal rain gear • Treat every guest and volunteer of the tournament with the utmost respect While in uniform, volunteers must not: • Wear the previous year’s golf polos, hats or visors • Wear denim or cargo shorts • Wear flip flops or sandals • Wear branded baseball caps • Consume alcohol (except at the Volunteer Appreciation Party) • Ask for player autographs • Participate in fan activities • Smoke or vape • Use cameras • Use cell phones for personal use
11 VOLUNTEER FOOD AND BEVERAGE PROGRAM BREAKFAST Throughout the week, the Volunteer Villa will provide breakfast each morning for all volunteers, starting at 5:00 a.m. Please make sure you stop by the Villa to check in and enjoy our enhanced breakfast offering featuring hot items courtesy of Hartford HealthCare. LUNCH On Monday, June 19, lunch will be served in the Volunteer Villa from 11:00 a.m. – 2:00 p.m. courtesy of Chicago Sam’s. On Tuesday, June 20 – Sunday, June 25, volunteers must pick up their volunteer meal vouchers each morning in the Volunteer Villa unless told otherwise by their chair.
Please remember that the meal vouchers are day specific and cannot be redeemed for alcohol or apparel. Food vouchers will be preloaded with $16. Once used, vouchers will have a declining balance. These food vouchers will be accepted at designated concession areas on course including Bear’s Smokehouse BBQ and Ben & Jerry’s Scoop Shops (not carts). Unfortunately, they will not be accepted at Dunkin’ Donuts. AFTERNOON SNACK Throughout the week, the Volunteer Villa will provide snacks for the volunteers to take out on the course. Volunteers should stop by the Villa to take a break and grab an afternoon snack.
TPC RIVER HIGHLANDS CROMWELL, CT VM Volunteer Meal Saturday $16 June 24, 2017 Volunteer Meal Voucher Presented by Hartford HealthCare BEAR’S BBQ
12 VOLUNTEER RECOGNITION To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford HealthCare would like to honor volunteers who go above and beyond as the 2017 Volunteer of the Year, Volunteer Executive Committee Volunteer of the Year, and other volunteer recognitions as voted on by the volunteers. Below is a list of the awards to be presented in 2017. Stop by the Villa to vote for your fellow volunteers.
VOLUNTEER OF THE YEAR Throughout the week, the committee chairs will recognize the efforts of individuals and groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized will be in the running for one of the 2017 Travelers Championship volunteer awards. For the 2017 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the winner’s charity of choice.
The Travelers Championship would like to thank Hartford HealthCare for sponsoring the 2017 Volunteer Program. Each year, Hartford HealthCare is actively involved in helping the tournament enhance the volunteer experience throughout tournament week. Again, this year, Hartford HealthCare will be providing a Volunteer Appreciation Station in the MetroHartford Alliance Fan Zone for volunteers to take a snack or fill up their complimentary Hartford HealthCare water bottle. ROOKIE OF THE YEAR This award is presented to a new volunteer who embraces their role and dives in head first! This volunteer’s eagerness and enthusiasm is evident in all of the tasks that they take on.
Being a newcomer does not stop them from performing with passion.
MOST CHARISMATIC This award is given to an individual whose enthusiasm is contagious. Their dynamic drive rubs off on their team members and contributes to the committee’s overall success. Their charming spirit is noticed by whomever they are helping - a fan, player or another committee member. BEST TEAM PLAYER It’s not always easy working on a team, but this individual contributes with ease. They work well with other volunteers using a range of different skills and abilities to create positive outcomes and team morale. This individual is motivating, respectful and a huge support to other volunteers.
Most importantly, they always put their team ahead of themselves. EXECUTIVE COMMITTEE VOLUNTEER OF THE YEAR We cannot even begin to thank all of our Executive Committee members because without their year-round dedication, we would not be the tournament that we are. This award will be presented to an Executive Committee member whose commitment to the tournament has really shined this year.
VOLUNTEER APPRECIATION PARTY The Travelers Championship is proud to partner with Hartford HealthCare to host a Volunteer Appreciation Party. Come join us for a fun night with your fellow volunteers, featuring Bear’s Smokehouse BBQ and NoRA Cupcake Company, as we thank our volunteers and celebrate the 2017 Travelers Championship! The 2017 Volunteer of the Year and other volunteer recognition awards will be presented at the party. All volunteers must present their volunteer badge in order to attend the party. Unfortunately, guests are not permitted to attend.
DON’T MISS OUT ON: • GREAT PRIZES • FUN PHOTO BOOTH 13 SATURDAY, JUNE 24 5:00 P.M.
- 8:30 P.M. | PRO-AM TENT 2016 VOLUNTEER OF THE YEAR Stacey Perzan, Skybox Committee As the Volunteer of the Year, Stacey was able to make a $2,000 donation, sponsored by Hartford HealthCare, to her charity of choice, Journey Home! Volunteers Sponsored by
14 MERCHANDISE PROMOTION MERCHANDISE PROMOTION FOR ALL VOLUNTEERS! All volunteers will receive a 20% discount in the tournament merchandise tent during normal business hours (Wednesday – Sunday). To receive the discount, you must present your volunteer badge upon purchasing your items. THANK YOU TO ALL OF OUR VOLUNTEER GROUPS! Aetna CohnReznick Dell Technologies Championship ESPN Eversource EY Farmington Bank Grant Thornton LLP HOBY HYPE Hartford HealthCare MahoneySabol Mercy High School Metropolitan District Commission Midstate Chamber of Commerce Oak Hill Pratt & Whitney PwC Professional Planning Group Robinson+Cole The First Tee of Connecticut The Hole in the Wall Gang Camp The Tolland Fund TranSigma Travelers Trinity Health Of New England Webster Bank West Hartford Chamber Whittlesey & Hadley Xavier High School *Want your company or group to volunteer together in 2018? Send an email to email@example.com
15 VOLUNTEER INFORMATION A-Z ADA VIEWING LOCATIONS • 1st Tee • 8th Green • 9th Green • 10th Tee • 18th Green • Practice Facility ADMISSION GATES The three admission gates are located at the following: • Main Entrance: Accessible via Main Entrance and Gold Lot/Lot B Parking • 9th Fairway: Accessible via foot on Golf Club Road and the Red Lot • 6th Green: Accessible on foot via Field Road AMBASSADOR LOCATIONS • Headquarters – 9/10 Crossover • Main Entrance • Clubhouse Crossover • 18 Concessions • Patriots’ Outpost – 1st Tee • 17th Green • Fan Zone – Center • 9th Hole Gate ATMs • Main Entrance • Merchandise Tent • 18 Concessions • MetroHartford Alliance Fan Zone • Michelob ULTRA 19th Hole Sponsor Club BABY CHANGING STATION • Restrooms in MetroHartford Alliance Fan Zone BADGES VOLUNTEER BADGE – PURPLE This purple badge is given to each volunteer and allows “grounds only access” to the event all week.
Volunteers must keep this badge visible at all times and may use this badge as a ticket to the event on days that they are not volunteering. Please do not wear your volunteer uniform on days that you are not volunteering. MARSHAL & SCORING BADGE – ORANGE This orange badge is given to all hole marshal and scoring volunteers and allows “grounds only access” to the event all week. The hole marshal and scoring badge allows for these volunteers to go “inside the ropes” along the 18 holes. All volunteers must keep this badge visible at all times and may use this badge as a ticket to the event on days that they are not volunteering.
Please do not wear your volunteer uniform on days that you are not volunteering. GROUNDS BADGE – BLACK Each volunteer is given a grounds badge to distribute to a guest and use as a ticket to the event all week. The grounds badge gives the guest “grounds access only.” CONCESSION STANDS HOURS OF OPERATION Practice Facility (Breakfast Available) 10 a.m. – 5 p.m. | Monday - Tuesday 7 a.m. – 7 p.m. | Wednesday - Sunday Hole No. 5 & Hole No. 8 10 a.m. – 6 p.m. | Wednesday - Thursday 10 a.m. – 5 p.m. | Friday 10 a.m. – 4 p.m. | Saturday - Sunday Hole No. 9 Beverage Tent 10 a.m. – 7 p.m. | Wednesday - Sunday Hole No.
12 10 a.m. – 7 p.m. | Wednesday - Friday 10 a.m. – 5 p.m. | Saturday - Sunday Hole No. 15 10 a.m. – 7 p.m. | Thursday - Friday 10 a.m. – 6 p.m. | Saturday - Sunday Hole No. 18 (Breakfast Available) 10 a.m. – 5 p.m. | Tuesday 7 a.m. – 7 p.m. | Wednesday - Sunday Fan Zone 10 a.m. – 7 p.m. | Wednesday, Friday, Sunday 10 a.m. – 8 p.m. | Thursday, Saturday Upper 15 Beverage Stand 10 a.m. – 7 p.m. | Wednesday - Friday 10 a.m. – 6 p.m. | Saturday - Sunday Stanley Black & Decker Lounge 10 a.m. – 7 p.m. | Wednesday - Sunday
VOLUNTEER INFORMATION A-Z 16 EMERGENCIES If an emergency occurs, please dial 911 and notify the committee chair, a hole captain or staff member closest to you. They will radio the nearest Saint Francis Hospital and Medical Center medical personnel. GOLF CARTS Any volunteer using a cart should use caution as to not interfere with play in any manner. Always operate with caution! Watching play while on a golf cart is strictly prohibited. Please follow all cart enforcements and policies throughout tournament week. All volunteers operating a golf cart must be at least 18 years old, have watched the video and signed the golf cart waiver.
HANDICAP PARKING & SPECIAL ASSISTANCE SHUTTLE Handicap accessible parking is available for vehicles with a valid state permit at Woodside Intermediate School, 30 Woodside Road, Cromwell, CT 06416. A complimentary ADA shuttle will be available from the lot to behind the 18th green and will be running 7:00 a.m. – 7:00 p.m., Monday – Sunday. Please note there are extended hours on the concert nights. Through the generous sponsorship of Oak Hill, we are able to offer a complimentary onsite special assistance shuttle. The four cart stops include Main Gate, 9th Hole Gate (Red Lot), 18 Green Concessions Stand and 17 Green.
This shuttle is available to anyone who needs special assistance. It helps get guests closer to their destination. It cannot bring guests to a specific venue or go off its route as that could cause delays for other guests, but we are very proud to be able to offer guests easier access to these different areas on the course. HOSPITALITY VENUES HOURS OF OPERATION & LOCATIONS Aetna Greenside Club 8:30 a.m. – 30 minutes post play 18th Green, Player Right Aer Lingus Champions Club 10 a.m. – 30 minutes post play 18th Green, Player Left Michelob ULTRA 19th Hole Sponsor Club 10 a.m. – 30 minutes post play 18th Fairway, Player Right Corporate Row Chalets 10 a.m.
– 30 minutes post play 18th Fairway, Player Right Skyboxes / Sky Suites 10 a.m. – 30 minutes post play 15th Green/18th Tee, 17th Green, 17th Tee Patriots’ Outpost presented by Trinity Health Of New England 10 a.m. – 30 minutes post play Adjacent to 1st Tee Military Viewing Deck presented by Bear’s Smokehouse BBQ 18th Green, Player Left (must be accessed through the Patriots’ Outpost) Stanley Black & Decker Lounge 10 a.m. – 30 minutes post play 18th Fairway, Player Left TPC Member Area* Clubhouse Patio Travelers Trophy Suite 18th Green, Player Left Travelers Corporate Row 18th Fairway, Player Right Travelers 360 17th Green/15th Tee All hospitality venues are open Wednesday – Sunday.
* Please note, the TPC Member Area is only open Thursday – Sunday
17 VOLUNTEER INFORMATION A-Z LOST AND FOUND Lost and Found is located at the Tournament Office, (860) 502-6800. Text the word “Birdie” and a photo of the item and where you found it to 69050. MEDICAL The Saint Francis Hospital and Medical Center medical headquarters is located directly across from the clubhouse. You can also find first aid tents at the 5th Hole, 12th Hole and 17th Hole. MERCHANDISE TENT The official Travelers Championship and PGA TOUR Merchandise Tent is located off of the 9th green. MILITARY APPRECIATION presented by Trinity Health Of New England During the week, the Travelers Championship will be honoring all active, reserve and retired military service members and their dependents with complimentary admission.
U.S. veterans and their dependents will also receive complimentary admission to the tournament, thanks to Bear’s Smokehouse BBQ. These individuals will have access to the Patriots’ Outpost presented by Trinity Health Of New England, a climate- controlled hospitality venue meant to honor the men and women who serve our country. This venue is adjacent to the 1st tee box.
New this year is the Military Viewing Deck sponsored by Bear’s Smokehouse BBQ located on the 18th green. PERSONAL BELONGINGS Unfortunately, there are no locations for volunteers to store their personal belongings. We recommend that anything of value be left at home. Volunteers are allowed to bring in a bag that complies with our updated security policy. Please see page 19 for the full policy. PUBLIC BLEACHERS presented by Nestlé Purina PetCare Company Practice Facility Overlooking practice facility Hole No. 1 1st Tee, Player Right Hole No. 8 Directly Behind 8th Green Hole No. 9 9th Green, Player Left Hole No.
10 Directly Behind 10th Tee Farmington Bank Kids Zone Farmington Bank Mini Golf Course PUBLIC PARKING Parking is based on a first come, first served basis. All volunteers and spectators will be directed to park in Lot B in the tournament’s Gold Lot. If Lot B is full, officers will direct spectators to the overflow lot adjacent to Route 99 via Golf Club Road.
RESTROOMS* • Main Entrance • 5th Fairway, Player Left • Behind 8th Tee • 12th Fairway, Player Right • Across from 18 Concessions • MetroHartford Alliance Fan Zone • Patriots’ Outpost • 15th Tee • Across Street from 1st Tee • Top of Practice Facility *All restroom locations include ADA accessible facilities.
VOLUNTEER INFORMATION A-Z 18 VOLUNTEER PARKING All volunteers are given a pass to park in Lot B in the Gold Lot. Unless otherwise noted by your chair, volunteers will then proceed to the Volunteer Villa where they will check in for their scheduled shift.
Please remember that it will take approximately 25 minutes from the time you park until the time you arrive at your scheduled post. Please account for high traffic at the parking lot entrance. Please plan ahead to allot enough time to arrive for your shift on time. Volunteers who arrive without their tournament-issued parking pass will be charged the $15.00 parking fee. VOLUNTEER VILLA Volunteers must check in at the Villa and then enter the course through the main gate. Due to heightened security, all volunteers are required to pass through a security check before proceeding to their committee location.
The Villa opens at 4:30 a.m. Monday - Sunday of tournament week for registration. Breakfast is provided at 5:00 a.m.
WILL CALL The Will Call trailer is located on Golf Club Road 1/10 of a mile south of the entrance to the general parking lot off Route 99. All guests will be required to show a photo ID in order to pick up their package. The Will Call hours are as follows: Monday: 7 a.m. – 6 p.m. Tuesday: 7 a.m. – 6 p.m. Wednesday: 4:30 a.m. – 6 p.m. Thursday: 6 a.m. – 7 p.m. Friday: 6 a.m. – 6 p.m. Saturday: 7 a.m. – 7 p.m. Sunday: 7 a.m. – 4 p.m. WEATHER EVENT If inclement weather should occur, play may be suspended or cancelled. For the most up-to-date tournament information regarding schedule of events and time of play, please visit one of the following locations: • www.TravelersChampionship.com • www.Facebook.com/ TravelersChampionship • www.Twitter.com/TravelersChamp
20 SECURITY POLICY PERMITTED ITEMS The following items WILL BE allowed at the Travelers Championship: *The clear bag distributed with your volunteer package is permitted and recommended to bring into the tournament. METAL DETECTION Everyone attending the tournament is subject to search at the entrances and on the course at any time. An exception will be made for fans needing to bring medical supplies into the tournament. These medically necessary items will be permitted after proper inspection at one of the admission gates. Umbrella without Sleeve Personal Transportation Devices for Mobility Aid such as a Motorized Wheelchair or Scooter Mobile Phones, Tablets, PDA’s on Silent Mode (Please see Mobile Device Policy for more information) Binoculars without Case Still Camera without Case & Lens Smaller than 6” (Mon - Wed) Collapsible Chair without Chair Bag Clear Tote Bags, Plastic, Vinyl or Other Carry Items Not to Exceed 12” x 6” x 12” (In their natural state) Opaque Bags Not to Exceed 6” x 6” x 6” (In their natural state) 1-Gallon Clear, Resealable Plastic Bag Portable Radio with Headset Infant Supplies (Infant must be with Carrier) Medically Necessary and Infant Diaper Bags
19 SECURITY POLICY SECURITY Since the safety and well-being of everyone is of the utmost importance, please adhere to standard tournament policies. Listed below is the outline of the policies and procedures that will be enforced at the Travelers Championship. BAG INSPECTION All items are subject to search. Item inspection will be performed at all admission gates. The following bags are PERMITTED on tournament grounds: PROHIBITED ITEMS The following items are PROHIBITED at the Travelers Championship and must be returned to your vehicle: Clear Tote Bags, Plastic, Vinyl or Other Carry Items Not to Exceed 12” x 6” x 12” (In their natural state) Medically Necessary and Infant Diaper Bags Opaque Bags Not to Exceed 6” x 6” x 6” (In their natural state) 1-Gallon Clear, Resealable Plastic Bag Clear Tote Bags, Plastic, Vinyl or Other Carry Items Not to Exceed 12” x 6” x 12” (In their natural state) Medically Necessary and Infant Diaper Bags Opaque Bags Not to Exceed 6” x 6” x 6” (In their natural state) 1-Gallon Clear, Resealable Plastic Bag (Infa Permitted Bags Outside Food or Beverage (Except for Medical or Infant Needs) Binocular Case Clear Backpack Mesh Synch Bag Pets (with the exception of Service Animals) Printed Pattern Plastic Bag Tinted Plastic Bag Backpacks Chair Bags Posters, Signs or Banners Seat Cushions Computers or Laptops Radios, TV’s, or Other Electronic Noise Producing Items Opaque Bags Larger than 6” x 6” x 6” (In their natural state) Whistles, Horns or Noise Makers Bicycles Lawn or Oversized Chairs Clear Tote Bags, Plastic, Vinyl or Other Carry Items Larger than 12” x 6” x 12” (In their natural state) Weapons of Any Kind Video Cameras Camera Bags Plastic, Metal or Glass Cups, Cans or Containers Coolers of Any Kind Fireworks, Laser Pointers or Other Explosives Cameras (Thurs - Sun) & Lens Larger than 6” (Mon – Wed) AT&T HDR Selﬁe Sticks and GoPoles
PGA TOUR MOBILE DEVICE POLICY Spectators are now allowed to take photos all week with their mobile devices throughout the golf course, except in areas of competition during official rounds or when requested by players, security and TOUR officials to refrain from taking a photo. Receiving or placing phone calls will remain limited to designated “Cell Phone Zones.” As a reminder, cameras are NOT allowed during official rounds. • Devices must be on silent at all times. • Calls may be placed or answered only in designated “Cell Phone Zones.” • Data use (e.g., texting, email, etc.) will be permitted outside of the designated areas.
• Data use is not permitted when players are in position to compete (i.e., when QUIET PLEASE paddles are raised).
• Devices may not be used to capture audio/video at any time during tournament week. PHOTOGRAPHS WITH A MOBILE DEVICE Monday through Wednesday • Still photography of all areas is permitted. Thursday through Sunday • No photos of players as the execute a golf shot within a competition area. • Still photography of all other areas is permitted. At all times and places, you must refrain from taking photos if requested by tournament staff, security personnel, players or player representatives. Failure by spectators to follow these policies will result in mobile device confiscation or removal of violators from the property.
COURSE MAP 22 GOLF CLUB ROAD VAN VAN VEN DOR ACC ESS VAN VAN POND VEN DOR ACC ESS POND Map Sponsored By: Main Entrance Gold Lot (Lot B) Red Lot (VIP/Media) Sponsor Valet (Gray Lot) 9th Hole Entrance Par & Yardage Hole 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Par Yardage* Total *From Tournament Tees 70 4 4 4 4 3 5 4 3 4 4 3 4 5 4 4 3 4 4 6,841 434 341 431 481 223 574 443 202 406 462 158 411 523 421 296 171 420 444 8 11 10 12 9 18
23 FIELD ROAD ROAD FIELD Pro-Am Tent Lounge (Open to the Public) Pedestrian Crosswalk Kids Zone & Mini Golf Course Patriots’ Outpost Patio Greenside Club Fan Zone Media Center Leaderboard Merchandise Tent Medical Pairings Guide Boxes Skyboxes Travelers 360 Travelers Trophy Suite Sky Suite Social Media Wall Volunteer Headquarters Sponsor Club The First Tee of Connecticut Scoreboard Restrooms* Videoboard Corporate Row Champions Club Cardmember Club Clubhouse Drink Stands Off-Site ADA Shuttle Drop Concessions Ambassador Locations ATMs Cell Phone Zones Bleachers Baby Changing Station * Each location includes a handicap accessible restroom Special Assistance Shuttle Health Walk N E S W June 19-25, 2017 6 3 4 7 5 15 17 1 14 13 2 16
METROHARTFORD ALLIANCE FAN ZONE 1 2 3 4 17 18 19 20 21 23 24 32 38 5 6 7 8 9 22 10 11 31 33 34 35 36 37 12 13 14 15 16 27 26 25 30 29 28 FAN ZONE 24
25 FAN ZONE CLIENTS FAN ZONE CLIENTS 1. Farmington Bank Kids Zone 2. Titleist Demo Center/GolfTEC Swing Analysis 3. Stanley Black & Decker 4. Ben & Jerry’s Ice Cream 5. Burritos and Bowls 6. Drive the Deli 7. FedEx Cup Letters 8. Gallery Grill 9. Champion Cheesesteaks 10. Bear’s Smokehouse BBQ 11. Course Map 12. Travelers Chipping Challenge 13. CBS Interactive/CNET 14. Mohegan Sun 15. Ford Motor Company 16.
WFSB 17. Liberty Bank Concert Series Stage 18. All Green it Solar 19. XFINITY 20. The Grey Goose Patio 21. Trinity Health Of New England 22. Stryker Mobility Zone 23. Earthlight Technologies 24. iHeart Radio 25. iHeart Communities 26. Birdies for Charity 27. G&R Marine 28. Diamond Resorts 29. Operation Recognize 30. Renewal by Andersen 31. 1029 the Whale 32. Armor Shield Exteriors, LLC 33. Williamsburg Hospitality 34. Volunteer Appreciation 35. Aer Lingus 36. The Hole in the Wall Gang Camp 37. LEGO® 38. WTNH News 8 FAN ZONE CLIENTS A-Z 1029 the Whale 31 Aer Lingus 35 All Green it Solar 18 Armor Shield Exteriors, LLC 32 Bear’s Smokehouse BBQ 10 Ben & Jerry’s Ice Cream 4 Birdies for Charity 26 Burritos and Bowls 5 Champion Cheesesteaks 9 CBS Interactive/CNET 13 Course Map 11 Diamond Resorts 28 Drive the Deli 6 Earthlight Technologies 23 Farmington Bank Kids Zone 1 FedEx Cup Letters 7 Ford Motor Company 15 G&R Marine 27 Gallery Grill 8 iHeart Communities 25 iHeart Radio 24 LEGO® 37 Liberty Bank Concert Series Stage 17 Mohegan Sun 14 Operation Recognize 29 Renewal by Andersen 30 Stanley Black & Decker 3 Stryker Mobility Zone 22 The Grey Goose Patio 20 The Hole in the Wall Gang Camp 36 Titleist Demo Center/GolfTEC Swing Analysis 2 Travelers Chipping Challenge 12 Trinity Health Of New England 21 Volunteer Appreciation 34 WFSB 16 Williamsburg Hospitality 33 WTNH News 8 38 XFINITY 19
Travelers Trophy Suite Military Viewing Deck and Video Board Golf Channel CBS Restrooms Restrooms 18TH HOLE HOSPITALITY 1 10 2 3 4 5 6 7 9 8 26
18TH HOLE HOSPITALITY CLIENTS CLIENT/VENUE NAME LOCATION 1. Aetna Greenside Club Corporate Row 2. Hospital for Special Care Corporate Row 3. Robinson+Cole Corporate Row 4. Trinity Health Of New England Corporate Row 5. Travelers Corporate Row 6. Webster Bank Corporate Row 7. CT Dept. of Economic & Community Development Corporate Row 8. Michelob ULTRA 19th Hole Sponsor Club 18 Fairway, Player Right 9. Stanley Black & Decker Lounge 18 Fairway, Player Left 10.
Aer Lingus Champions Club 18 Green TRAVELERS FACILITIES Travelers Trophy Suite Hospitality 18 Green Travelers Corporate Row Corporate Row Travelers 360 15 Green/18 Tee 25
17 Tee 16 17 18 Tee 3 2 1 1 5 1 4 1 3 1 2 1 1 1 9 C B S Trav eler s 360 . 15 36 37 35 33 34 Accenture Sky Suite Citi Sky Suite Cognizant Sky Suite Dell Technologies Sky Suite A F G B C D E 21 20 19 18 32 31 30 29 28 27 38 39 40 41 SKYBOX & SKY SUITE HOSPITALITY 28
SKYBOX CLIENTS SKY SUITE CLIENTS - 17 GREEN Accenture Cognizant Citi® Cardmember Club Dell Technologies 17 GREEN SKYBOX CLIENTS SKYBOX A 1. IBM 2. CDW 3. Sayers Technology + Hitachi Data Systems SKYBOX B 9. KeyBank 10. Hartford Courant Media Group 11. Eversource 12. Halloran & Sage 13. Kelser Corporation 14.
iHeart Media 15. L&T Infotech Limited SKYBOX C 18. Bank of America 19. World Wide Technology and Cisco 20. WFSB 21. USA Hauling & Recycling Inc. 29 15 GREEN/18 TEE SKYBOX CLIENTS SKYBOX E 27. & 28. Nestlé Purina 29. DAILY WED: WTIC NewsTalk 1080 THU: BBN FRI: AVANGRID SAT: Outfront Media SUN: AVANGRID 30. DAILY WED: Sheraton Hartford South THU: Anthem Blue Cross and Blue Shield FRI: AVANGRID SAT: TBNG Consulting SUN: AVANGRID 31. DAILY THU: United Bank FRI: Virtus Investment Partners SAT: NetSource, Inc.
SUN: Blake Group 32. DAILY WED: MahoneySabol THU: Marcum LLP FRI: McCarter & English LLP Attorneys at Law SAT: Minuteman Press Hartford SUN: Creative Dimensions Signs & Exhibits 17 TEE SKYBOX CLIENTS SKYBOX F 33. & 34. ebm-papst Inc. SKYBOX G 35. KAMCO SUPPLY 36. DAILY THU: Comport Consulting Corp SUN: RICOH USA 37. DAILY WED: Transamerica THU: Fuss & O’Neill, Inc. FRI: Centurion Wealth Managment SAT: TierPoint, LLC SUN: Outfront Media 38. DAILY WED: Transamerica THU: MJP Wealth Advisors FRI: KPMG LLP SAT: EMCOR Services New England Mechanical SUN: DATTCO 39. DAILY THU: Box FRI: DANE STREET SAT: Yale New Haven Health SUN: LAZ Parking 40.
DAILY WED: Beers, Hamerman, Cohen & Burger PC THU: Aflac FRI: NetSource, Inc. SAT: Metals Testing Company SUN: LAZ Parking 41. DAILY THU: Hewlett Packard Enterprise FRI: Hewlett Packard Enterprise SUN: Hewlett Packard Enterprise
HOSPITALITY A-Z CLIENT/VENUE NAME LOCATION Accenture 17 Green Aer Lingus Champions Club 18 Green Aetna Greenside Club Corporate Row Aflac 17 Tee Anthem Blue Cross and Blue Shield 15 Green/18 Tee AVANGRID 15 Green/18 Tee Bank of America 17 Green BBN 15 Green/18 Tee Beers, Hamerman, Cohen & Burger PC 17 Tee Blake Group 15 Green/18 Tee Box 17 Tee CDW 17 Green Centurion Wealth Managment 17 Tee Citi® Cardmember Club 17 Green Cognizant 17 Green Comport Consulting Corp 17 Tee Creative Dimensions Signs & Exhibits 15 Green/18 Tee CT Dept. of Economic and Community Development Corporate Row DANE STREET 17 Tee DATTCO 17 Tee Dell Technologies 17 Green ebm-papst Inc.
17 Tee EMCOR Services New England Mechanical 17 Tee Eversource 17 Green Fuss & O’Neill, Inc. 17 Tee Halloran & Sage 17 Green Hartford Courant Media Group 17 Green Hewlett Packard Enterprise 17 Tee Hospital for Special Care Corporate Row IBM 17 Green iHeart Media 17 Green KAMCO SUPPLY 17 Tee Kelser Corporation 17 Green KeyBank 17 Green KPMG LLP 17 Tee L&T Infotech Limited 17 Green LAZ Parking 17 Tee 30
31 HOSPITALITY A-Z CLIENT/VENUE NAME LOCATION MahoneySabol 15 Green/18 Tee Marcum LLP 15 Green/18 Tee McCarter & English LLP Attorneys at Law 15 Green/18 Tee Metals Testing Company 17 Tee Michelob ULTRA 19th Hole Sponsor Club 18 Fairway, Player Right Minuteman Press Hartford 15 Green/18 Tee MJP Wealth Advisors 17 Tee Nestlé Purina 15 Green/18 Tee NetSource, Inc. 17 Tee, 15 Green/18 Tee Outfront Media 17 Tee, 15 Green/18 Tee RICOH USA 17 Tee Robinson+Cole Corporate Row Sayers Technologies + Hitachi Data Systems 17 Green Sheraton Hartford South 15 Green/18 Tee Stanley Black & Decker Lounge 18 Fairway, Player Left TBNG Consulting 15 Green/18 Tee TierPoint, LLC 17 Tee Transamerica 17 Tee Travelers Corporate Row Travelers 360 15 Green/18 Tee Travelers Trophy Suite Hospitality 18 Green Trinity Health Of New England Corporate Row United Bank 15 Green/18 Tee USA Hauling & Recycling Inc.
17 Green Virtus Investment Partners 15 Green/18 Tee Webster Bank Corporate Row WFSB 17 Green World Wide Technologies and Cisco 17 Green WTIC NewsTalk 1080 15 Green/18 Tee Yale New Haven Health 17 Tee
VOLUNTEER INFORMATION IMPORTANT CONTACT NUMBERS Tournament Office: Phone Number: 860-502-6800 Email: firstname.lastname@example.org Tournament Staff Contact: Taylor Whiting, Volunteer Coordinator Phone Number: 860-502-6819 Email: email@example.com GOLF ETIQUETTE • Please be quiet when marshals raise their hands prior to any shot. • Please wait for the marshal’s signal before crossing any fairways. • Please refrain from moving or walking when a player is preparing to hit a shot. • Please respect the player’s concentration and do not speak with them while on course. • Unless instructed otherwise, please stay outside the ropes.
HELPFUL HINTS • Bring bug spray and sunscreen. • Display your credential at all times. • Drink plenty of fluids! Bring your water bottle every day and utilize the Volunteer Villa and Volunteer Appreciation Station located in the MetroHartford Alliance Fan Zone. • Wear your volunteer hat or visor for protection from the sun. • Treat every guest and volunteer of the tournament with the utmost kindness and respect. • Please be aware, as every interaction you have with a player, spectator, sponsor or volunteer may make or break their experience.
www.TravelersChampionship.com #TravelersChamp HOW CAN WE HELP? Text “BIRDIE” issue and location to 69050 Volunteers Sponsored by