VOLUNTEER HANDBOOK THANK YOU FOR VOLUNTEERING! JUNE 19-25, 2017 - TPC RIVER HIGHLANDS CROMWELL, CT - Travelers Championship
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VOLUNTEER HANDBOOK
TPC RIVER HIGHLANDS
CROMWELL, CT
THANK YOU FOR
VOLUNTEERING!
JUNE 19-25, 2017
TEXTING PROGRAM
NEW FOR 2017:
HOW CAN WE HELP?
The tournament has implemented a text communications system
that can be used for guest services and operational issues.
Signage will be located around the course with this information.
Text “BIRDIE” issue and location to 69050
Below are a few examples of when to use the texting system:
• Bathroom Maintenance
• Tripping Hazards
• Lost and Found Items
• Disruptive Guests
TABLE OF CONTENTS Welcome Letter.......................................................................................................2 2017 Executive Committee.....................................................................................3 Charitable Impact...................................................................................................4 A Year in Review.....................................................................................................5 Travelers Championship History.............................................................................6 Schedule of Events.................................................................................................7 Volunteer Uniform.................................................................................................10 Volunteer Food and Beverage..............................................................................11 Volunteer Recognition..........................................................................................12 Volunteer Appreciation Party................................................................................13 Volunteer Merchandise Promotion........................................................................14 Volunteer Information A-Z....................................................................................15 Security Policy......................................................................................................19 PGA TOUR Mobile Device Policy..........................................................................21 Course Map..........................................................................................................22 Fan Zone Clients...................................................................................................24 18th Hole Hospitality Clients..................................................................................26 Skybox Clients......................................................................................................28 Hospitality Clients A-Z..........................................................................................30 Volunteer Information...........................................................................................32
WELCOME
Welcome 2017 Travelers Championship Volunteers!
Thank you for choosing to volunteer at the 2017 Travelers Championship, June 19-25
at TPC River Highlands in Cromwell, Connecticut. As Connecticut’s largest sporting
event, thousands of volunteers donate their time and effort to help deliver a world-class
PGA TOUR experience for players, fans and the media. Last year alone, tournament
volunteers provided more than 80,000 hours of their time to help give back to the
community. Volunteers not only get to go behind the scenes at a PGA TOUR event, but
also can feel good about investing their time as the Travelers Championship donates
100 percent of its net proceeds to charities throughout New England.
Since 2007, when Travelers became the title sponsor, nearly $13 million has been
generated for more than 600 charities. Last year alone, the Travelers Championship
generated more than $2.8 million for more than 160 charities throughout the region. As
the heart of the event, our volunteers contribute directly to this. Your passion, dedication
and hard work do not go unnoticed.
For the eighth straight year, Hartford HealthCare is back as the proud sponsor of the
volunteer program, as they continue to be actively involved in enhancing the volunteer
experience. Together, we share admiration for our volunteers and hope to continue
strengthening the overall volunteer experience.
We are pleased to highlight an elite field including three top-10 players in Rory McIlroy,
Jason Day and Jordan Spieth; defending champion Russell Knox; two-time champion
Bubba Watson; and 2012 winner Marc Leishman. Jim Furyk, who made golf history
during the final round of the 2016 Travelers Championship when he shot 58, the lowest
score ever in a PGA TOUR event, will be returning to TPC River Highlands. Joining
this elite field are 2007 Masters champion and 2015 Open Championship winner
Zach Johnson and many more. In addition to the golf competition, the tournament will
host more than 20 special events throughout the week, including Military Appreciation
presented by Trinity Health Of New England, Farmington Bank Family Day and
Women’s Day presented by Travelers. New for 2017, Bear’s Smokehouse BBQ has
extended their partnership with the tournament to sponsor a Military Viewing Deck at the
Patriots’ Outpost overlooking the 18th hole. Guests of the Patriots’ Outpost will have the
ability to watch golf on the finishing stretch of TPC River Highlands. The Liberty Bank
Concert Series in the MetroHartford Alliance Fan Zone will include country act Drake
White and The Big Fire on Thursday evening and Gin Blossoms on Saturday evening.
We cannot express enough our sincere appreciation for volunteering your time with us
and making the tournament possible. See you on the course!
Best Regards,
Nathan Grube
Tournament Director
Travelers Championship
2
2017 EXECUTIVE COMMITTEE & ASSISTANTS
ADMINISTRATION GATES SCORING
Meagan Mirkovich Karissa Steltzer Nick Giuliano
Asst: Kristin Wirtanen Asst: Sam Guerra Laser Operators: Woody Mrozowski
Standard Bearers: Jeffrey Levine
AIRPORT CONCIERGE MEDIA Walking Scorers: Charles “Buddy” Buder
James Anderson John Mayo Walking Scorers: Brian Zimmerli
Asst: Jennifer Lassige
MILITARY APPRECIATION SKYBOXES
AMATEUR CADDIES Sharon O’Brien Dana Shults
Marc Zirolli Chris Ward Danielle Sobocinski
Asst: Steve Zirolli
PLAYER LOGISTICS SPONSOR VALET
AMBASSADORS Michelle Clark Bryan Fix
Shawn Daly Jay Dykstra Asst: Anne Martin
Asst: Monica Zapatka Asst: Richard Laury
STARTERS
CHAMPIONS CLUB PLAYER RELATIONS John Shulansky
Bob Cattel Drew Gallup
Asst: Mark Vining Asst: David May VOLUNTEER SERVICES
Rick Buckley
CORPORATE ROW PLAYER TRANSPORTATION Pam House
Art Kuever Dawn Kirkwood
Asst: Jeffrey Gertz Asst: Joe Audet VOLUNTEER VILLA
Asst: Richard Steere Asst: Donna Thomas Christina Davenport
Asst: Mimi Reyes
DELIVERIES PRACTICE FACILITY Asst: Adam Famiglietti
Kristine Zywocinski Jay Salvador Asst: Karen Ford
Asst: Lisa Wilson Asst: Christine Carr
Asst: Joe Milositz WILL CALL
DISTRIBUTION Asst: Alice Shea Larry Wilder
Ben Troup Asst: Lisa Wilson
Asst: Ray Shaw PRO-AM
Mike Maksymiw
FAN ZONE Asst: Thomas Kim
Jennifer Shea
PRO CADDIE HOSPITALITY
GALLERY Maggie Pastore
Maureen O’Connor David Timm
Asst: Diane Fuore
Asst: Karen Orton
Mobile Device Asst:
Greg Hammond
3
CHARITABLE IMPACT
The primary beneficiary for the 2017 tournament
will be The Hole in the Wall Gang Camp in Ashford,
Connecticut. Founded in 1988 by Paul Newman, The
Hole in the Wall Gang Camp provides “a different kind
of healing” to more than 25,000 seriously ill children
and family members annually – all completely free
of charge. For many of these children and families,
Hole in the Wall provides multiple Camp experiences
throughout the year.
In 2016 The Travelers Championship is proud to be a PGA
TOUR event, which donates 100 percent of net
proceeds to charity every year. Since 1952, the
tournament has generated more than $35 million
for charity and in 2016, the Travelers Championship
million generated generated a tournament record $2.8 million for more
charities than 160 charities throughout the region.
benefited
nearly
million charities
generated for
A YEAR IN REVIEW The 2016 Travelers Championship was one for the record books. The tournament raised more than $2.8 million for charity, the most in Travelers Championship history, and the final round produced the first 58 in PGA TOUR history. All this before the final putt rolled in and fans witnessed one of the best Travelers Championship finishes. Heading into Sunday, Russell Knox’s consistent play placed him atop the leaderboard. Opening with 67-67, Knox was one stroke behind the leaders heading into moving day. Knox shot a third-round 64 to secure a spot in the final group on Sunday, three strokes behind Daniel Berger. Back-to-back birdies on Nos. 13 and 14 pushed Knox in front, but a bogey at No. 16 and a final-round 64 by Jerry Kelly added to the drama. With a one-stroke lead heading to No. 18, Knox dug deep. After landing his approach shot in a bunker, Knox hit out to 12 feet and faced a par putt for the win. The 12-foot putt was perfect, giving Knox his second PGA TOUR victory and first on American soil. Knox’s consistency from start to finish ultimately separated him from the field. In his fifth appearance at TPC River Highlands, Russell Knox would leave as the 2016 Travelers Championship winner. 5
TRAVELERS CHAMPIONSHIP HISTORY
In 1952, a PGA TOUR event in Connecticut was born, called the Insurance City Open,
at Wethersfield Country Club. In 1984, the tournament moved to its current location at
TPC River Highlands in Cromwell, Connecticut. Travelers has been the title sponsor
since 2007. The largest professional sporting event in the state, the tournament has
generated more than $35 million for charities in the surrounding communities and has
crowned champions such as Arnold Palmer, Sam Snead, Billy Casper and
Phil Mickelson.
TPC RIVER HIGHLANDS
Located in Cromwell, Connecticut, just minutes outside Hartford on a bluff overlooking
the Connecticut River, TPC River Highlands has served as the proud host of the
PGA TOUR’s Travelers Championship since 1984. The course has been named by
Golf Digest as one of the “Top 10 Golf Courses in the State” and the “Best Private
Course in the State” by Connecticut Golfer Online for a number of years. Last fall,
the club launched a multi-million dollar renovation project designed to enhance
the golf experience. The scope of work encompassed agronomic and architectural
improvements to bunkers, draining systems, greens, tee boxes, cart paths and lake
banks. Following the announcement of a 10-year sponsorship extension agreement
with Travelers in December 2014, special considerations were also given to improving
the spectator experiences at the tournament, resulting in enhanced viewing areas and
improvements to the existing Fan Zone. TPC River Highlands reopened all 18 holes in
early June for members and their guests to enjoy the course enhancements.
6
SCHEDULE OF EVENTS
TOURNAMENT WEEKLONG EVENTS
MILITARY APPRECIATION PRESENTED BY
TRINITY HEALTH OF NEW ENGLAND
Wednesday – Sunday | Patriots’ Outpost
The tournament is proud to support U.S. armed forces with Military Appreciation
presented by Trinity Health Of New England. This weeklong salute will give military
personnel and their families a chance to see some of the best golfers compete at the
Travelers Championship. All active, reserve and retired military service members,
United States veterans and their dependents are invited into the Patriots’ Outpost, a
complimentary hospitality venue that will offer free food and beverage, Wednesday
through Sunday. The venue will be climate-controlled thanks to the support from our
sponsors.
Associate Sponsors of Military Appreciation include Bear’s Smokehouse BBQ,
ConnectiCare®, the Connecticut Department of Economic & Community Development
and Mohegan Sun. Media Partners include New Haven Register, 102.9 The Whale
and WDRC AM 1360. Bear’s Smokehouse BBQ will provide complimentary lunch
Wednesday through Sunday of tournament week in the Patriots’ Outpost, in addition to
snacks provided by Entenmann’s and Frito-Lay and coffee provided by Dunkin’ Donuts.
FARMINGTON BANK KIDS ZONE
Tuesday – Sunday
Visit the Farmington Bank Kids Zone featuring a rock wall, obstacle course and the
mini golf course.
METROHARTFORD ALLIANCE FAN ZONE
Wednesday – Sunday
The MetroHartford Alliance Fan Zone will feature interactive activities, the Farmington
Bank Kids Zone, concessions, Bear’s Smokehouse BBQ, Liberty Bank Concert Series
and more. The MetroHartford Alliance Fan Zone is the interactive destination for fans
and families at the Travelers Championship.
IHEART RADIO BROADCASTS LIVE FROM THE BIG Y RADIO DECK
Monday – Sunday
97.9 ESPN & 1300 AM presents The Rob Dibble Show
FAIRWAYS OF LIFE WITH MATT ADAMS
Tuesday – Friday | Clubhouse Patio/Radio Deck
7
SCHEDULE OF EVENTS
MONDAY, JUNE 19
Gates Open I 7:00 a.m.
• Opening Ceremony I 9:00 a.m. I Memorial Garden
• Aetna Tournament Players Pro-Am I 12:30 p.m. Shotgun I Pro-Am Tent
TUESDAY, JUNE 20
Gates Open I 7:00 a.m.
• PGA TOUR Professionals Practice Round I All Day I 18 Holes
• Farmington Bank Family Day | 7:00 a.m. - 1:00 p.m. I Practice Facility
• PGA Junior League Matches | 7:00 a.m. - 1:00 p.m. I Practice Facility
• Operation Shower presented by ConnectiCare® | 11:00 a.m. - 1:00 p.m.
The First Tee of Connecticut Building David & Geri Epstein Learning Center
• Eversource PGA TOUR Player Experience & Reception for Junior Golfers
1:30 p.m. - 5:30 p.m. | Practice Facility
WEDNESDAY, JUNE 21
Gates Open I 6:00 a.m.
• Travelers Celebrity Pro-Am
Tee Times: 6:50 a.m. - 8:50 a.m. and 12:00 p.m. - 2:00 p.m.
• WEEI Presents: Kirk & Callahan Show I 6:00 a.m. - 10:00 a.m.
Big Y Radio Deck
• Off-Site Pro-Am | 10:00 a.m. | GreatHorse, Hampden, MA
• Birdies for the Brave Military Caddie Program presented by Trinity Health Of New
England | 8:00 a.m. - 2:00 p.m. I 17th Hole
• Farmington Bank Celebrity Mini Golf Tournament | 9:30 a.m. & 10:30 a.m. |
MetroHartford Alliance Fan Zone/Farmington Bank Kids Zone
• WFAN 660 presents The Joe and Evan Show I 10:00 a.m. - 1:00 p.m. I Clubhouse Patio
• FedEx Junior Business Challenge | 2:00 p.m. - 4:00 p.m. | The First Tee of Connecticut
David & Geri Epstein Learning Center
8SCHEDULE OF EVENTS
THURSDAY, JUNE 22
Gates Open I 6:00 a.m.
Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m.
• Travelers Championship First Round
Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m.
*Tee times are subject to change
• WDRC Presents The Brad and Dan Show | 5:00 a.m. - 10:00 a.m. | Patriots’ Outpost
• Women’s Day Presented by Travelers I 8:30 a.m. - 12:30 p.m. Pro-Am Tent
• Liberty Bank Concert Series featuring Drake White and The Big Fire
Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone
FRIDAY, JUNE 23
Gates Open I 6:00 a.m.
Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m.
• Travelers Championship Second Round
Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m.
* Tee times are subject to change
• WTIC NewsTalk 1080 presents Afternoons with Todd Feinburg | 3:00 p.m. - 7:00 p.m.
Michelob ULTRA 19th Hole Sponsor Club
SATURDAY, JUNE 24
Gates Open I 7:00 a.m.
Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m.
CBS: 3:00 p.m. - 6:00 p.m.
• Travelers Championship Third Round I Tee Times: 8:00 a.m. - 2:00 p.m.
* Tee times are subject to change
• Volunteer Appreciation Party sponsored by Hartford HealthCare
5:00 p.m. - 8:30 p.m. | Pro-Am Tent
• Liberty Bank Concert Series featuring Gin Blossoms
Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone
SUNDAY, JUNE 25
Gates Open I 7:00 a.m.
Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m.
CBS: 3:00 p.m. - 6:00 p.m.
• Travelers Championship Final Round I Tee Times: 8:00 a.m. - 2:00 p.m.
* Tee times are subject to change
• Closing Ceremony I Approximately 6:00 p.m. I 18th Green
9VOLUNTEER UNIFORM
The Travelers Championship is a televised, professional sporting event, so it is
important for our volunteers to meet the standards of professional golf.
While in uniform, volunteers must:
• Wear the official 2017 tournament-issued red volunteer golf polo and hat or visor
• Wear khaki-colored pants, skirts, capris or shorts of appropriate length
• Wear closed-toe footwear that is comfortable and predominantly a neutral color
(black, white or tan is preferred)
• Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided
to wear over personal rain gear
• Treat every guest and volunteer of the tournament with the utmost respect
While in uniform, volunteers must not:
• Wear the previous year’s golf polos, hats or visors
• Wear denim or cargo shorts
• Wear flip flops or sandals
• Wear branded baseball caps
• Consume alcohol (except at the Volunteer Appreciation Party)
• Ask for player autographs
• Participate in fan activities
• Smoke or vape
• Use cameras
10 • Use cell phones for personal useVOLUNTEER FOOD AND BEVERAGE PROGRAM
BREAKFAST
Throughout the week, the Volunteer Villa will provide breakfast each morning for all
volunteers, starting at 5:00 a.m. Please make sure you stop by the Villa to check in and
enjoy our enhanced breakfast offering featuring hot items courtesy of Hartford HealthCare.
LUNCH
On Monday, June 19, lunch will be served in the Volunteer Villa from 11:00 a.m. – 2:00 p.m.
courtesy of Chicago Sam’s.
On Tuesday, June 20 – Sunday, June 25, volunteers must pick up their volunteer meal
vouchers each morning in the Volunteer Villa unless told otherwise by their chair.
Please remember that the meal vouchers are day specific and cannot be redeemed for
alcohol or apparel. Food vouchers will be preloaded with $16. Once used, vouchers will
have a declining balance. These food vouchers will be accepted at designated concession
areas on course including Bear’s Smokehouse BBQ and Ben & Jerry’s Scoop Shops (not
carts). Unfortunately, they will not be accepted at Dunkin’ Donuts.
AFTERNOON SNACK
Throughout the week, the Volunteer Villa will provide snacks for the volunteers to take
out on the course. Volunteers should stop by the Villa to take a break and grab an
afternoon snack.
BBQ
BEAR’S
TPC RIVER HIGHLANDS
CROMWELL, CT
VM Saturday
Volunteer Meal Voucher
June 24, 2017
$16
Volunteer
Meal Presented by Hartford HealthCare
11VOLUNTEER RECOGNITION
To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford
HealthCare would like to honor volunteers who go above and beyond as the 2017
Volunteer of the Year, Volunteer Executive Committee Volunteer of the Year, and other
volunteer recognitions as voted on by the volunteers. Below is a list of the awards to be
presented in 2017. Stop by the Villa to vote for your fellow volunteers.
VOLUNTEER OF THE YEAR
Throughout the week, the committee chairs will recognize the efforts of individuals and
groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized
will be in the running for one of the 2017 Travelers Championship volunteer awards. For
the 2017 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the
winner’s charity of choice.
ROOKIE OF THE YEAR
This award is presented to a new volunteer who embraces their role and dives in head first!
This volunteer’s eagerness and enthusiasm is evident in all of the tasks that they take on.
Being a newcomer does not stop them from performing with passion.
MOST CHARISMATIC
This award is given to an individual whose enthusiasm is contagious. Their dynamic drive
rubs off on their team members and contributes to the committee’s overall success. Their
charming spirit is noticed by whomever they are helping - a fan, player or another
committee member.
BEST TEAM PLAYER
It’s not always easy working on a team, but this individual contributes with ease. They work
well with other volunteers using a range of different skills and abilities to create positive
outcomes and team morale. This individual is motivating, respectful and a huge support to
other volunteers. Most importantly, they always put their team ahead of themselves.
EXECUTIVE COMMITTEE VOLUNTEER OF THE YEAR
We cannot even begin to thank all of our Executive Committee members because without
their year-round dedication, we would not be the tournament that we are. This award will be
presented to an Executive Committee member whose commitment to the tournament has
really shined this year.
The Travelers Championship would like to thank Hartford
HealthCare for sponsoring the 2017 Volunteer Program. Each
year, Hartford HealthCare is actively involved in helping the
tournament enhance the volunteer experience throughout
tournament week.
Again, this year, Hartford HealthCare will be providing a Volunteer
Appreciation Station in the MetroHartford Alliance Fan Zone for
volunteers to take a snack or fill up their complimentary Hartford
HealthCare water bottle.
12VOLUNTEER APPRECIATION PARTY
The Travelers Championship is proud
to partner with Hartford HealthCare
to host a Volunteer Appreciation
Party. Come join us for a fun night
with your fellow volunteers, featuring
Bear’s Smokehouse BBQ and NoRA
Cupcake Company, as we thank our
volunteers and celebrate the 2017
Travelers Championship!
The 2017 Volunteer of the Year and
other volunteer recognition awards will
be presented at the party.
All volunteers must present their
volunteer badge in order to attend the
party. Unfortunately, guests are not
permitted to attend.
DON’T MISS OUT ON:
• GREAT PRIZES
• FUN PHOTO BOOTH
SATURDAY, JUNE 24
5:00 P.M. - 8:30 P.M. | PRO-AM TENT
Volunteers Sponsored by
2016 VOLUNTEER OF THE YEAR
Stacey Perzan, Skybox Committee
As the Volunteer of the Year,
Stacey was able to make a $2,000
donation, sponsored by Hartford
HealthCare, to her charity of choice,
Journey Home!
13MERCHANDISE PROMOTION
MERCHANDISE
PROMOTION
FOR ALL
VOLUNTEERS!
All volunteers will receive a 20%
discount in the tournament merchandise
tent during normal business hours
(Wednesday – Sunday).
To receive the discount, you must
present your volunteer badge upon
purchasing your items.
THANK YOU TO ALL OF
OUR VOLUNTEER GROUPS!
Aetna Oak Hill
CohnReznick Pratt & Whitney
Dell Technologies Championship PwC
ESPN Professional Planning Group
Eversource Robinson+Cole
EY The First Tee of Connecticut
Farmington Bank The Hole in the Wall Gang Camp
Grant Thornton LLP The Tolland Fund
HOBY TranSigma
HYPE Travelers
Hartford HealthCare Trinity Health Of New England
MahoneySabol Webster Bank
Mercy High School West Hartford Chamber
Metropolitan District Commission Whittlesey & Hadley
Midstate Chamber of Commerce Xavier High School
*Want your company or group to volunteer together in 2018?
14 Send an email to volunteers@travelerschampionship.comVOLUNTEER INFORMATION A-Z
ADA VIEWING LOCATIONS MARSHAL & SCORING BADGE – ORANGE
• 1st Tee This orange badge is given to all hole marshal
• 8th Green and scoring volunteers and allows “grounds only
• 9th Green access” to the event all week. The hole marshal
• 10th Tee and scoring badge allows for these volunteers
• 18th Green to go “inside the ropes” along the 18 holes. All
• Practice Facility volunteers must keep this badge visible at all
times and may use this badge as a ticket to the
event on days that they are not volunteering.
ADMISSION GATES Please do not wear your volunteer uniform on
The three admission gates are located at days that you are not volunteering.
the following:
• Main Entrance: Accessible via Main GROUNDS BADGE – BLACK
Entrance and Gold Lot/Lot B Parking Each volunteer is given a grounds badge to
• 9th Fairway: Accessible via foot on distribute to a guest and use as a ticket to the
Golf Club Road and the Red Lot event all week. The grounds badge gives the
• 6th Green: Accessible on foot via Field guest “grounds access only.”
Road
CONCESSION STANDS
AMBASSADOR LOCATIONS HOURS OF OPERATION
• Headquarters – 9/10 Crossover Practice Facility (Breakfast Available)
• Main Entrance 10 a.m. – 5 p.m. | Monday - Tuesday
• Clubhouse Crossover
7 a.m. – 7 p.m. | Wednesday - Sunday
• 18 Concessions
• Patriots’ Outpost – 1st Tee Hole No. 5 & Hole No. 8
• 17th Green 10 a.m. – 6 p.m. | Wednesday - Thursday
• Fan Zone – Center 10 a.m. – 5 p.m. | Friday
• 9th Hole Gate 10 a.m. – 4 p.m. | Saturday - Sunday
Hole No. 9 Beverage Tent
ATMs
• Main Entrance 10 a.m. – 7 p.m. | Wednesday - Sunday
• Merchandise Tent Hole No. 12
• 18 Concessions 10 a.m. – 7 p.m. | Wednesday - Friday
• MetroHartford Alliance Fan Zone 10 a.m. – 5 p.m. | Saturday - Sunday
• Michelob ULTRA 19th Hole
Sponsor Club Hole No. 15
10 a.m. – 7 p.m. | Thursday - Friday
BABY CHANGING STATION 10 a.m. – 6 p.m. | Saturday - Sunday
• Restrooms in MetroHartford Alliance Hole No. 18 (Breakfast Available)
Fan Zone 10 a.m. – 5 p.m. | Tuesday
7 a.m. – 7 p.m. | Wednesday - Sunday
BADGES
VOLUNTEER BADGE – PURPLE Fan Zone
This purple badge is given to each 10 a.m. – 7 p.m. | Wednesday, Friday, Sunday
volunteer and allows “grounds only access” 10 a.m. – 8 p.m. | Thursday, Saturday
to the event all week. Volunteers must
Upper 15 Beverage Stand
keep this badge visible at all times and
may use this badge as a ticket to the event 10 a.m. – 7 p.m. | Wednesday - Friday
on days that they are not volunteering. 10 a.m. – 6 p.m. | Saturday - Sunday
Please do not wear your volunteer uniform Stanley Black & Decker Lounge
on days that you are not volunteering. 10 a.m. – 7 p.m. | Wednesday - Sunday
15VOLUNTEER INFORMATION A-Z
EMERGENCIES HOSPITALITY VENUES
If an emergency occurs, please dial 911 HOURS OF OPERATION & LOCATIONS
and notify the committee chair, a hole Aetna Greenside Club
captain or staff member closest to you. 8:30 a.m. – 30 minutes post play
They will radio the nearest Saint Francis 18th Green, Player Right
Hospital and Medical Center medical
personnel. Aer Lingus Champions Club
10 a.m. – 30 minutes post play
GOLF CARTS 18th Green, Player Left
Any volunteer using a cart should use Michelob ULTRA 19th Hole Sponsor Club
caution as to not interfere with play in any 10 a.m. – 30 minutes post play
manner. Always operate with caution! 18th Fairway, Player Right
Watching play while on a golf cart is
strictly prohibited. Please follow all cart Corporate Row Chalets
enforcements and policies throughout 10 a.m. – 30 minutes post play
tournament week. 18th Fairway, Player Right
Skyboxes / Sky Suites
All volunteers operating a golf cart
10 a.m. – 30 minutes post play
must be at least 18 years old, have
15th Green/18th Tee, 17th Green, 17th Tee
watched the video and signed the golf
cart waiver. Patriots’ Outpost presented by Trinity
Health Of New England
HANDICAP PARKING & SPECIAL 10 a.m. – 30 minutes post play
ASSISTANCE SHUTTLE Adjacent to 1st Tee
Handicap accessible parking is available
Military Viewing Deck presented by
for vehicles with a valid state permit at
Bear’s Smokehouse BBQ
Woodside Intermediate School, 30
18th Green, Player Left
Woodside Road, Cromwell, CT 06416.
(must be accessed through the
A complimentary ADA shuttle will be
Patriots’ Outpost)
available from the lot to behind the 18th
green and will be running 7:00 a.m. – Stanley Black & Decker Lounge
7:00 p.m., Monday – Sunday. Please 10 a.m. – 30 minutes post play
note there are extended hours on the 18th Fairway, Player Left
concert nights.
TPC Member Area*
Through the generous sponsorship Clubhouse Patio
of Oak Hill, we are able to offer a
complimentary onsite special assistance Travelers Trophy Suite
shuttle. The four cart stops include Main 18th Green, Player Left
Gate, 9th Hole Gate (Red Lot), 18 Green Travelers Corporate Row
Concessions Stand and 17 Green. This 18th Fairway, Player Right
shuttle is available to anyone who needs
special assistance. It helps get guests Travelers 360
closer to their destination. It cannot bring 17th Green/15th Tee
guests to a specific venue or go off its
route as that could cause delays for other All hospitality venues are open
guests, but we are very proud to be able Wednesday – Sunday.
to offer guests easier access to these
different areas on the course. * Please note, the TPC Member Area is only
16 open Thursday – SundayVOLUNTEER INFORMATION A-Z
LOST AND FOUND PUBLIC BLEACHERS presented by
Lost and Found is located at the Nestlé Purina PetCare Company
Tournament Office, (860) 502-6800. Practice Facility
Overlooking practice facility
Text the word “Birdie” and a photo of the
item and where you found it to 69050. Hole No. 1
1st Tee, Player Right
MEDICAL Hole No. 8
The Saint Francis Hospital and Medical Directly Behind 8th Green
Center medical headquarters is located
directly across from the clubhouse. You can Hole No. 9
also find first aid tents at the 5th Hole, 12th 9th Green, Player Left
Hole and 17th Hole.
Hole No. 10
Directly Behind 10th Tee
MERCHANDISE TENT
The official Travelers Championship and Farmington Bank Kids Zone
PGA TOUR Merchandise Tent is located Farmington Bank Mini Golf Course
off of the 9th green.
PUBLIC PARKING
MILITARY APPRECIATION presented Parking is based on a first come,
by Trinity Health Of New England first served basis. All volunteers and
During the week, the Travelers spectators will be directed to park in Lot
Championship will be honoring all B in the tournament’s Gold Lot. If Lot B
active, reserve and retired military is full, officers will direct spectators to
service members and their dependents the overflow lot adjacent to Route 99 via
with complimentary admission. U.S. Golf Club Road.
veterans and their dependents will also
receive complimentary admission to the RESTROOMS*
tournament, thanks to Bear’s Smokehouse • Main Entrance
BBQ. These individuals will have access • 5th Fairway, Player Left
to the Patriots’ Outpost presented by • Behind 8th Tee
Trinity Health Of New England, a climate- • 12th Fairway, Player Right
controlled hospitality venue meant to honor • Across from 18 Concessions
the men and women who serve our country. • MetroHartford Alliance Fan Zone
This venue is adjacent to the 1st tee box. • Patriots’ Outpost
New this year is the Military Viewing Deck • 15th Tee
sponsored by Bear’s Smokehouse BBQ • Across Street from 1st Tee
located on the 18th green. • Top of Practice Facility
PERSONAL BELONGINGS *All restroom locations include ADA
Unfortunately, there are no locations accessible facilities.
for volunteers to store their personal
belongings. We recommend that anything
of value be left at home. Volunteers are
allowed to bring in a bag that complies with
our updated security policy. Please see page
19 for the full policy.
17VOLUNTEER INFORMATION A-Z
VOLUNTEER PARKING WILL CALL
All volunteers are given a pass The Will Call trailer is located on Golf
to park in Lot B in the Gold Lot. Club Road 1/10 of a mile south of the
Unless otherwise noted by your entrance to the general parking lot off
chair, volunteers will then proceed Route 99. All guests will be required to
to the Volunteer Villa where they show a photo ID in order to pick up their
will check in for their scheduled package. The Will Call hours are as
shift. Please remember that it will follows:
take approximately 25 minutes from
the time you park until the time you Monday: 7 a.m. – 6 p.m.
arrive at your scheduled post. Please Tuesday: 7 a.m. – 6 p.m.
account for high traffic at the parking Wednesday: 4:30 a.m. – 6 p.m.
lot entrance. Please plan ahead to allot Thursday: 6 a.m. – 7 p.m.
enough time to arrive for your shift on Friday: 6 a.m. – 6 p.m.
time. Volunteers who arrive without Saturday: 7 a.m. – 7 p.m.
their tournament-issued parking pass Sunday: 7 a.m. – 4 p.m.
will be charged the $15.00 parking fee.
WEATHER EVENT
VOLUNTEER VILLA If inclement weather should occur, play
Volunteers must check in at the Villa may be suspended or cancelled. For the
and then enter the course through most up-to-date tournament information
the main gate. Due to heightened regarding schedule of events and time
security, all volunteers are required of play, please visit one of the following
to pass through a security check locations:
before proceeding to their committee • www.TravelersChampionship.com
location. The Villa opens at 4:30 a.m. • www.Facebook.com/
Monday - Sunday of tournament week TravelersChampionship
for registration. Breakfast is provided
at 5:00 a.m. • www.Twitter.com/TravelersChamp
18SECURITY POLICY
PERMITTED ITEMS
The following items WILL BE allowed at the Travelers Championship:
Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary
Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items and Infant Diaper Bags
(In their natural state) Not to Exceed 12” x 6” x 12”
(In their natural state)
Still Camera without Case & Collapsible Chair Mobile Phones, Tablets, Portable Radio
Lens Smaller than 6” without Chair Bag PDA’s on Silent Mode with Headset
(Mon - Wed) (Please see Mobile Device
Policy for more information)
Binoculars without Case Umbrella without Sleeve Infant Supplies Personal Transportation
(Infant must be with Carrier) Devices for Mobility Aid
such as a Motorized
Wheelchair or Scooter
*The clear bag distributed with your volunteer package is permitted and recommended to
bring into the tournament.
METAL DETECTION
Everyone attending the tournament is subject to search at the entrances and on the
course at any time.
An exception will be made for fans needing to bring medical supplies
into the tournament. These medically necessary items will be permitted
after proper inspection at one of the admission gates.
20SECURITY POLICY
SECURITY
Since the safety and well-being of everyone is of the utmost importance, please adhere
to standard tournament policies. Listed below is the outline of the policies and procedures
that will be enforced at the Travelers Championship.
BAG INSPECTION
All items are subject to search. Item inspection will be performed at all admission gates.
The following bags are PERMITTED on tournament
Permitted Bags grounds:
Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary and
Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items Infant Diaper Bags
(In their natural state) Not to Exceed 12” x 6” x 12”
(In their natural state)
PROHIBITED ITEMS
The following items are PROHIBITED at the Travelers Championship and must be returned
to your vehicle:
HDR
AT&T
Clear Tote Bags, Plastic, Camera Bags Cameras (Thurs - Sun) & Selfie Sticks and GoPoles Chair Bags Opaque Bags
Vinyl or Other Carry Items Lens Larger than 6” Larger than 6” x 6” x 6”
Larger than 12” x 6” x 12” (Mon – Wed) (In their natural state)
(In their natural state)
Backpacks Video Cameras Posters, Signs or Banners Binocular Case Tinted Plastic Bag Lawn or Oversized Chairs
Weapons of Any Kind Plastic, Metal or Glass Clear Backpack Printed Pattern Plastic Bag Bicycles
Cups, Cans or Containers
Seat Cushions Computers or Laptops Mesh Synch Bag Coolers of Any Kind Radios, TV’s, or Other
Electronic Noise
Producing Items
Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary and
Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items Infant Diaper Bags (Infa
(In their natural state) Not to Exceed 12” x 6” x 12”
(In their natural state)
Fireworks, Laser Pointers
or Other Explosives
Whistles, Horns or
Noise Makers
Pets (with the exception
of Service Animals)
Outside Food or
Beverage (Except for
19
Medical or Infant Needs)PGA TOUR MOBILE DEVICE POLICY
Spectators are now allowed to take photos all week with their mobile devices throughout
the golf course, except in areas of competition during official rounds or when requested by
players, security and TOUR officials to refrain from taking a photo. Receiving or placing
phone calls will remain limited to designated “Cell Phone Zones.” As a reminder, cameras
are NOT allowed during official rounds.
• Devices must be on silent at all times.
• Calls may be placed or answered only in designated “Cell Phone Zones.”
• Data use (e.g., texting, email, etc.) will be permitted outside of the designated areas.
• Data use is not permitted when players are in position to compete (i.e., when QUIET
PLEASE paddles are raised).
• Devices may not be used to capture audio/video at any time during tournament week.
PHOTOGRAPHS WITH A MOBILE DEVICE
Monday through Wednesday
• Still photography of all areas is permitted.
Thursday through Sunday
• No photos of players as the execute a golf shot within a competition area.
• Still photography of all other areas is permitted.
At all times and places, you must refrain from taking photos if requested by tournament
staff, security personnel, players or player representatives. Failure by spectators to
follow these policies will result in mobile device confiscation or removal of violators from
the property.COURSE MAP
Par & Yardage
Hole Par Yardage* 12
1 4 434
2 4 341
3 4 431 11
4 4 481
5 3 223
6 5 574
7 4 443
8 3 202
9 4 406
10 4 462
11 3 158
10
12 4 411
13 5 523
14 4 421
15 4 296
16 3 171
17 4 420
18 4 444
Total 70 6,841
*From Tournament Tees
18
Main
Gold Lot Entrance
(Lot B)
9
ACCESS
VENDOR
8
9th Hole
ROAD
Entrance
GOLF CLUB
VAN
VAN
Red Lot
VAN
VAN
(VIP/Media)
POND
Sponsor
Valet
(Gray Lot)
Map Sponsored By:
22E
13 S
N
W
June 19-25, 2017
14
15
17
16
3
1
2
4
5
ROAD
7 6
FIELD
FIELD
ROAD
Off-Site ADA Shuttle Drop Greenside Club Pro-Am Tent
Ambassador Locations Health Walk Restrooms*
ATMs Kids Zone & Mini Golf Course Scoreboard
Baby Changing Station Leaderboard Skyboxes
Bleachers Lounge (Open to the Public) Sky Suite
Cell Phone Zones
Media Center Social Media Wall
Cardmember Club Medical Special Assistance Shuttle
Champions Club
Merchandise Tent Sponsor Club
Clubhouse
Pairings Guide Boxes The First Tee of Connecticut
Concessions
Travelers 360
Patio
Corporate Row
Travelers Trophy Suite
Drink Stands Patriots’ Outpost
Videoboard
Fan Zone Pedestrian Crosswalk
23
Volunteer Headquarters
* Each location includes a handicap accessible restroomMETROHARTFORD ALLIANCE FAN ZONE
17
15
16
18
14
19
13
20
12
21
11 22
10
23
24
9
25
8
26
27
28
29
7 30
FAN ZONE 31
32
6
33
5 34
35
4
36
3
37
2
38
1
24FAN ZONE CLIENTS
FAN ZONE CLIENTS FAN ZONE CLIENTS A-Z
1. Farmington Bank Kids Zone 1029 the Whale 31
2. Titleist Demo Center/GolfTEC Aer Lingus 35
Swing Analysis All Green it Solar 18
3. Stanley Black & Decker Armor Shield Exteriors, LLC 32
4. Ben & Jerry’s Ice Cream Bear’s Smokehouse BBQ 10
5. Burritos and Bowls Ben & Jerry’s Ice Cream 4
6. Drive the Deli Birdies for Charity 26
7. FedEx Cup Letters Burritos and Bowls 5
8. Gallery Grill Champion Cheesesteaks 9
9. Champion Cheesesteaks CBS Interactive/CNET 13
10. Bear’s Smokehouse BBQ Course Map 11
11. Course Map Diamond Resorts 28
12. Travelers Chipping Challenge Drive the Deli 6
13. CBS Interactive/CNET Earthlight Technologies 23
14. Mohegan Sun Farmington Bank Kids Zone 1
15. Ford Motor Company FedEx Cup Letters 7
16. WFSB Ford Motor Company 15
17. Liberty Bank Concert Series Stage G&R Marine 27
18. All Green it Solar Gallery Grill 8
19. XFINITY iHeart Communities 25
20. The Grey Goose Patio iHeart Radio 24
21. Trinity Health Of New England LEGO® 37
22. Stryker Mobility Zone Liberty Bank Concert Series Stage 17
23. Earthlight Technologies Mohegan Sun 14
24. iHeart Radio Operation Recognize 29
25. iHeart Communities Renewal by Andersen 30
26. Birdies for Charity Stanley Black & Decker 3
27. G&R Marine Stryker Mobility Zone 22
28. Diamond Resorts The Grey Goose Patio 20
29. Operation Recognize The Hole in the Wall Gang Camp 36
30. Renewal by Andersen Titleist Demo Center/GolfTEC Swing Analysis 2
31. 1029 the Whale Travelers Chipping Challenge 12
32. Armor Shield Exteriors, LLC Trinity Health Of New England 21
33. Williamsburg Hospitality Volunteer Appreciation 34
34. Volunteer Appreciation WFSB 16
35. Aer Lingus Williamsburg Hospitality 33
36. The Hole in the Wall Gang Camp WTNH News 8 38
37. LEGO® XFINITY 19
38. WTNH News 8
2518TH HOLE HOSPITALITY
9
8
Golf Channel
Restrooms
Military Viewing
Video Board
7
Deck and
6
5
4
3 10
2
Restrooms
1 s e
er uit
el
S av yS
CB Tr ph
o
T r
2618TH HOLE HOSPITALITY CLIENTS
CLIENT/VENUE NAME LOCATION
1. Aetna Greenside Club Corporate Row
2. Hospital for Special Care Corporate Row
3. Robinson+Cole Corporate Row
4. Trinity Health Of New England Corporate Row
5. Travelers Corporate Row
6. Webster Bank Corporate Row
7. CT Dept. of Economic & Community Development Corporate Row
8. Michelob ULTRA 19th Hole Sponsor Club 18 Fairway, Player Right
9. Stanley Black & Decker Lounge 18 Fairway, Player Left
10. Aer Lingus Champions Club 18 Green
TRAVELERS FACILITIES
Travelers Trophy Suite Hospitality 18 Green
Travelers Corporate Row Corporate Row
Travelers 360 15 Green/18 Tee
25SKYBOX & SKY SUITE HOSPITALITY
33
F
34
17 Tee
16
35
36
37
G
38
39
40
41
15
18 Tee
32
.s
31
Traveler
360
30
29
28 D
E 27
17
21
20
19
C 18
Citi Sky Suite
S
CB
15
14
13
12
Accenture
B
11
Cognizant Sky Suite
10
9
Sky Suite
3
2
1
28 A Dell
Technologies
Sky SuiteSKYBOX CLIENTS
SKY SUITE CLIENTS - 17 GREEN 15 GREEN/18 TEE SKYBOX CLIENTS
Accenture Cognizant
Citi® Cardmember Club Dell Technologies SKYBOX E
27. & 28. Nestlé Purina
29. DAILY
WED: WTIC NewsTalk 1080
17 GREEN SKYBOX CLIENTS THU: BBN
SKYBOX A FRI: AVANGRID
1. IBM SAT: Outfront Media
2. CDW SUN: AVANGRID
3. Sayers Technology + Hitachi Data Systems 30. DAILY
WED: Sheraton Hartford South
SKYBOX B THU: Anthem Blue Cross and
9. KeyBank Blue Shield
10. Hartford Courant Media Group FRI: AVANGRID
11. Eversource SAT: TBNG Consulting
12. Halloran & Sage SUN: AVANGRID
13. Kelser Corporation 31. DAILY
14. iHeart Media THU: United Bank
15. L&T Infotech Limited FRI: Virtus Investment Partners
SAT: NetSource, Inc.
SKYBOX C
SUN: Blake Group
18. Bank of America
32. DAILY
19. World Wide Technology and Cisco
WED: MahoneySabol
20. WFSB
THU: Marcum LLP
21. USA Hauling & Recycling Inc.
FRI: McCarter & English LLP
Attorneys at Law
SAT: Minuteman Press Hartford
SUN: Creative Dimensions
Signs & Exhibits
17 TEE SKYBOX CLIENTS
SKYBOX F
33. & 34. ebm-papst Inc.
SKYBOX G
35. KAMCO SUPPLY 39. DAILY
36. DAILY THU: Box
THU: Comport Consulting Corp FRI: DANE STREET
SUN: RICOH USA SAT: Yale New Haven Health
37. DAILY SUN: LAZ Parking
WED: Transamerica 40. DAILY
THU: Fuss & O’Neill, Inc. WED: Beers, Hamerman,
FRI: Centurion Wealth Managment Cohen & Burger PC
SAT: TierPoint, LLC THU: Aflac
SUN: Outfront Media FRI: NetSource, Inc.
38. DAILY SAT: Metals Testing Company
WED: Transamerica SUN: LAZ Parking
THU: MJP Wealth Advisors 41. DAILY
FRI: KPMG LLP THU: Hewlett Packard Enterprise
SAT: EMCOR Services FRI: Hewlett Packard Enterprise
New England Mechanical SUN: Hewlett Packard Enterprise
SUN: DATTCO
29HOSPITALITY A-Z CLIENT/VENUE NAME LOCATION Accenture 17 Green Aer Lingus Champions Club 18 Green Aetna Greenside Club Corporate Row Aflac 17 Tee Anthem Blue Cross and Blue Shield 15 Green/18 Tee AVANGRID 15 Green/18 Tee Bank of America 17 Green BBN 15 Green/18 Tee Beers, Hamerman, Cohen & Burger PC 17 Tee Blake Group 15 Green/18 Tee Box 17 Tee CDW 17 Green Centurion Wealth Managment 17 Tee Citi® Cardmember Club 17 Green Cognizant 17 Green Comport Consulting Corp 17 Tee Creative Dimensions Signs & Exhibits 15 Green/18 Tee CT Dept. of Economic and Community Development Corporate Row DANE STREET 17 Tee DATTCO 17 Tee Dell Technologies 17 Green ebm-papst Inc. 17 Tee EMCOR Services New England Mechanical 17 Tee Eversource 17 Green Fuss & O’Neill, Inc. 17 Tee Halloran & Sage 17 Green Hartford Courant Media Group 17 Green Hewlett Packard Enterprise 17 Tee Hospital for Special Care Corporate Row IBM 17 Green iHeart Media 17 Green KAMCO SUPPLY 17 Tee Kelser Corporation 17 Green KeyBank 17 Green KPMG LLP 17 Tee L&T Infotech Limited 17 Green LAZ Parking 17 Tee 30
HOSPITALITY A-Z
CLIENT/VENUE NAME LOCATION
MahoneySabol 15 Green/18 Tee
Marcum LLP 15 Green/18 Tee
McCarter & English LLP Attorneys at Law 15 Green/18 Tee
Metals Testing Company 17 Tee
Michelob ULTRA 19th Hole Sponsor Club 18 Fairway, Player Right
Minuteman Press Hartford 15 Green/18 Tee
MJP Wealth Advisors 17 Tee
Nestlé Purina 15 Green/18 Tee
NetSource, Inc. 17 Tee, 15 Green/18 Tee
Outfront Media 17 Tee, 15 Green/18 Tee
RICOH USA 17 Tee
Robinson+Cole Corporate Row
Sayers Technologies + Hitachi Data Systems 17 Green
Sheraton Hartford South 15 Green/18 Tee
Stanley Black & Decker Lounge 18 Fairway, Player Left
TBNG Consulting 15 Green/18 Tee
TierPoint, LLC 17 Tee
Transamerica 17 Tee
Travelers Corporate Row
Travelers 360 15 Green/18 Tee
Travelers Trophy Suite Hospitality 18 Green
Trinity Health Of New England Corporate Row
United Bank 15 Green/18 Tee
USA Hauling & Recycling Inc. 17 Green
Virtus Investment Partners 15 Green/18 Tee
Webster Bank Corporate Row
WFSB 17 Green
World Wide Technologies and Cisco 17 Green
WTIC NewsTalk 1080 15 Green/18 Tee
Yale New Haven Health 17 Tee
31VOLUNTEER INFORMATION
IMPORTANT CONTACT NUMBERS
Tournament Office:
Phone Number: 860-502-6800
Email: info@travelerschampionship.com
Tournament Staff Contact:
Taylor Whiting, Volunteer Coordinator
Phone Number: 860-502-6819
Email: volunteers@travelerschampionship.com
GOLF ETIQUETTE
• Please be quiet when marshals raise their hands prior to any shot.
• Please wait for the marshal’s signal before crossing any fairways.
• Please refrain from moving or walking when a player is preparing to hit a shot.
• Please respect the player’s concentration and do not speak with them while on course.
• Unless instructed otherwise, please stay outside the ropes.
HELPFUL HINTS
• Bring bug spray and sunscreen.
• Display your credential at all times.
• Drink plenty of fluids! Bring your water bottle every day and utilize the Volunteer Villa and
Volunteer Appreciation Station located in the MetroHartford Alliance Fan Zone.
• Wear your volunteer hat or visor for protection from the sun.
• Treat every guest and volunteer of the tournament with the utmost kindness and respect.
• Please be aware, as every interaction you have with a player, spectator, sponsor or
volunteer may make or break their experience.
32NOTES
www.TravelersChampionship.com
#TravelersChamp
HOW CAN WE HELP?
Text “BIRDIE”
issue and location to 69050
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