Volunteer Handbook www.curzon.org.uk - Issue1 July2018 Page
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Volunteer Handbook
www.curzon.org.uk
Issue 1 July 2018 Page 1
Table of Contents WELCOME FROM SUSANNAH SHAW, OUR CHIEF EXECUTIVE 3 INTRODUCTION 3 ABOUT THE CURZON 4 VOLUNTEERING AT THE CURZON 5 VOLUNTEER ROLES 8 HOW MUCH TIME IS REQUIRED? 9 WHAT IS EXPECTED FROM VOLUNTEERS? 9 INFORMATION FOR VOLUNTEERS 9 VOLUNTEER INDUCTION 9 TRAINING 10 EQUAL OPPORTUNITY AND DIVERSITY 10 DRESS CODE 10 HEALTH AND SAFETY 11 SAFEGUARDING CHILDREN AND VULNERABLE ADULTS 11 CONFIDENTIALITY AND DATA PROTECTION 11 EXPENSES AND REWARDS 12 COMMUNICATION AND ORGANISATION 12 ARRANGING VOLUNTEER DUTIES 13 DEALING WITH PROBLEMS, COMPLAINTS AND ISSUES 14 COMMENTS AND IMPROVEMENTS 14 FINALLY…THANKS 14 Appendix 1 Code of Conduct 15 Appendix 2 Volunteer Roles – Front of House 17 Appendix 3 Volunteer Roles – Usher 18 Appendix 4 Volunteer Roles – Bar 19 Appendix 5 Volunteer Roles – Maintenance 20 Appendix 6 Emergency procedures 21 Appendix 7 Using Sign Up 22 Appendix 8 A short history of the Curzon 28 Issue 1 July 2018 Page 2
Welcome from Susannah Shaw, our Chief Executive
Thank you for choosing to volunteer at the Curzon.
As a registered charity, we rely on the support of a team of wonderfully dedicated
volunteers: the archivers who research and catalogue our collection of cinema heritage
artefacts; the maintenance team who look after the building; the ushers who greet our
customers and tear their tickets every day and the bar and kiosk staff who serve them
refreshments.
With our film programme now showing up to four screenings a day, tours and special
events, and with more areas open to the public, we have many exciting opportunities for
volunteers.
Welcome to the team and I look forward to meeting you one day and thanking you
personally for your commitment to keeping the Curzon a vibrant part of the local
community.
Yours sincerely
Susannah Shaw, CEO Curzon Cinema and Arts
Introduction
This Volunteer Handbook is a guide to getting started as a volunteer at the Curzon. It aims
to answer many of the commonly asked questions and give details of where you can find
further information. The main body of the handbook contains information common to all
volunteering roles at the Curzon. Additional appendices are available to give further details
on specific volunteer roles and other supporting information. If after reading the handbook
you have further questions, then please do not hesitate to contact one of the following
Curzon staff using the contact details below:
Chief Executive Officer Susannah Shaw susannah.shaw@curzon.org.uk
General Manager Luke Doran luke.doran@curzon.org.uk
General Assistant Oliver Treasure-Smith oliver.treasure-smith@curzon.org.uk
FOH Coordinator Sophie Harman sophie.harman@curzon.org.uk
01275 879115 Office 10 to 6 (Mon - Fri)
01275 871000 Box office (during opening hours)
07946 348103 Volunteer Hotline (to leave messages for Duty Managers)
volunteer@curzon.org.uk
Issue 1 July 2018 Page 3
About the Curzon The Curzon is an independent community cinema showing mainstream and art house films. It is one of the country’s oldest, continually running cinemas, the original built in 1912. Besides the stunning auditorium, the Curzon has a lounge bar, serving drinks and snacks, with public wi-fi, and workshop and meeting spaces all available for hire. Alongside the film programme, the Curzon hosts live comedy, music and performance and is fully engaged with youth, arts and other partnering organisations, including the BFI, Watershed and Theatre Shop. In addition, the Front Room Cinema initiative takes cinema out to residential homes. New from September 2018, there will be training course in Media production for 16-18s held during weekday term-times in the Top Gallery. The cinema has been running continuously since 1912 and the magnificent building has changed very little, since it was rebuilt in 1922, and houses a unique collection of historic film equipment. The Curzon (Community Centre for the Arts Ltd.) is a Registered Charity, the Cinema is it’s trading arm, managed by a board of Trustees. A small team of full and part-time staff look after the day-to-day running of the cinema as well as future planning and strategy. However, the Cinema could not function without the support of a dedicated team of volunteers. The Curzon provides a warm welcome for all. Issue 1 July 2018 Page 4
The Staff
Luke Doran Sophie Harman
General Manager Front of House
and film Coordinator, also
programmer responsible for the
Kiosk
Failed professional athlete (tennis/
football). Big Liverpool fan. Loves cinema. From London, with a background in
historic building and object conservation.
Always has some sort of creative project
on the go.
Clare Mactaggart
Facilities Manager
Once a model maker and costume
designer for film & TV, now enjoys being Jan Cromey
on the other side of the screen. A Accounts Manager
violinist, swimmer and runner, but above Clevedon born & bred.
all, a member of this fabulous community Has worked in accounts for 18 years,
we call Clevedon! and loves counting the money
Sam Ring
IT & Technical Support
Tirelessly improving our technical Sara Blair
presentation and our security, Sam divides Marketing manager - Love of film and
his time between the Curzon and We the vintage. Background in marketing in the
Curious in Bristol. leisure sector.
Issue 1 July 2018 Page 5
Rachel Wilkinson Lisa Drew
Cashier Duty Manager
With a background in Primary Education & I started as a volunteer at the Curzon in
Family Group Conferencing, Rachel has 2014. I've been visiting the Curzon since I
lived in Clevedon since 2003. was a child, and love it, especially the fact
they still sell Mint Poppets!
Sam Jays
Duty manager with responsibility for Front Oliver Treasure-Smith
Room Cinema & the Bar General Assistant
Qualifications in music & music tech, has English graduate. I also make short comedy
interests in cars & mechanics. films in my spare time along with a bit of
music here and there.
Juliette (Jules)
Taylor
Duty Manager
with
responsibility
for Dementia
Friendly
screenings
Caroline Maycock
Duty Manager
Bristolian: ex Nurse; Stage Manager in Originally from Bristol but has lived in
theatre, film and TV, socialist, staunch Clevedon longer. She has worked for the
NHS supporter and cat lover. Curzon for 22 years now, another 8 years
to go to catch up with her mums record!
Issue 1 July 2018 Page 6
Catherine Maycock
Cashier
I’m from Clevedon. I absolutely adore Amy Holland
the woods and reading books. Duty Manager
Graduated with a BA (Hons) in Film
Production with a passion for Harry
Potter. Favourite hobby is wildlife
photography and my ultimate dream is
to meet David Attenborough
Natalie Paynter
Cleaner
Graduate, cinephile, bookworm, and
Clevedon native. Has worked at the
Curzon since April 2017 and also helps
with cataloguing the film trailer archive.
Susannah Shaw
CEO
With a background in Film, TV and
animation, she’s lived in Clevedon
since 1986…nearly a local! Also -
incredibly proud of this Cinema and all
who work here.
Heather Stoker
Weekend cleaner
I enjoy days out at the farm and on the
seafront with my 1 yr. old daughter. In
my spare time I am also a keen baker.
Issue 1 July 2018 Page 7
Volunteering at the Curzon
Volunteers are essential to the running of the Curzon. There are a variety of events other
than our film programme, such as music, comedy, director Q&As, Heritage Open Days - and
our volunteers help them happen.
Magic Numbers at the Curzon photo © Chris Emmerson (volunteer)
Volunteer roles
A wide range of volunteer roles are available, including:
• Ushers
• Box office / Front of house (FOH) support
• Tour guides
• Kiosk and Bar staff
• Maintenance / DIY
• Archive/Research
• Office, marketing and fund-raising support
• Front Room Cinema – outreach to residential homes
For the majority of the volunteer roles a description is available describing the tasks to be
performed. These may be obtained as an appendix to this Volunteer Handbook or you can
find hard copies in the FOH Office. In addition, you will receive training and support from
the staff and other volunteers. You may choose the role(s) you think best suits your abilities
and you may ask to try differing roles if you wish, but there may be times that specific roles
are fully staffed.
If you feel you aren’t receiving the support you need please let the staff know.
Issue 1 July 2018 Page 8
How much time is required?
You can choose to give as much time as you wish. In order to meet our programming
schedule we need customer facing volunteers, e.g. ushers, box office, kiosk and bar, to help
out between 1 to 4 times per month, with a commitment to cover at least one weeekend
slot every two months. At busy times of the year requests may be made for extra support.
The maintenance team generally meets once a week during the day (typically Friday
morning) when the cinema is closed to the public. Archive volunteers meet once a month
and generally get involved with specialist projects.
What is expected from volunteers?
• Read the Volunteer Handbook and ask for help (see page 3) if you are unsure about
anything.
• Carry out the role according to the guidelines and policies and to the best of your
ability.
• Complete any training which will help you perform your role, where necessary.
• Never put yourself, another volunteer, staff or customer at risk.
• Make sure your attitude, behavior and language are positive and appropriate for
your role and those around you. Please see our Code of Conduct, Appendix 1
• Update the staff of any changes to your personal circumstances that may affect your
ability to carry out the role.
• For ushers and other FOH volunteers, keep the FOH coordinator updated with your
availability (preferably through the SignUp system) and ensure that you offer enough
time to help the cinema meet its programming commitments.
Information for volunteers
The following sections give an outline of the main policies associated with volunteering at
the Curzon. If you wish to see further guidance please see the Volunteer Handbook
appendices or contact a member of staff (see page 3).
Volunteer induction
When you start, you should receive an
induction from a member of staff or
nominated experienced volunteer. The aim
of the induction is to introduce your role,
your surroundings and relevant policies and
guidelines. If appropriate, you may be
assigned a Volunteer Buddy who can
provide support during your initial time as a
volunteer.
Issue 1 July 2018 Page 9
Training Training is available for all the key volunteer roles. This may take the form of informal on- the-job training. For example, you will be teamed will an experienced volunteer until you feel happy to carry out the role alone. In addition, there will be more formal training covering topics such as fire procedures, as appropriate to the role. To request training please contact a member of staff. Equal Opportunity and Diversity The Curzon is committed to offer equality of opportunity. All volunteers will be treated fairly and with respect and should feel free from discrimination and harassment. (See Appendix 1. Code of Conduct). Dress code Customer facing volunteers, e.g. ushers, box office, kiosk and bar, are one of the main points of contact between the public and the Curzon and therefore a good standard of dress is important in order to make a good impression. The dress code is: white top with black trousers/skirt, dark shoes and a Curzon black waistcoat. A supply of waistcoats is available at the cinema for use during a volunteer shift. Should there be insufficient uniforms please inform the duty manager and more can be ordered. Please do not take them home unless you wish to wash them and have permission from a member of staff. Alternatively, it is possible for individuals to purchase their own Curzon waistcoat from Monsoon Marketing Ltd on Teignmouth Rd, Clevedon. Ask a member of staff for more details. In cold weather there are also a supply of Curzon fleece jackets available for volunteers to use during their shift. We are looking into a range of Curzon T-shirts as well… Customer facing volunteers should also wear a Curzon Volunteer badge. A supply of these is available at the cinema for use during a shift. New volunteers who have completed approximately 3 months of volunteering will be given their own badge, with the option of having your first name engraved on it. Additional badges can also be bought. Please see a member of staff for details. Issue 1 July 2018 Page 10
Health and Safety The Curzon will strive to ensure a safe and healthy environment for all Customers, Staff and Volunteers. As part of your induction you will be provided with information regarding fire exits and emergency procedures. See Emergency Procedure, Appendix 6. As a volunteer, you are also responsible for your own health and safety and for others. You must report all accidents to a member of staff and also report any potential health and safety hazards. There are safety documents for each part of the Curzon and these can be found with the Policy Documents in the Front of House office. Safeguarding Children and Vulnerable Adults As part of your volunteering you may interact with children or vulnerable adults. The Curzon is committed to providing a safe environment for all visitors, staff and volunteers. If you have concerns about someone’s welfare, or for further details of the Curzon’s policy on the Protection of Children and Vulnerable adults, please speak to a member of staff. If you are likely to have regular contact with children or vulnerable adults, as a volunteer, then you may be required to have a Disclosure and Barring Service (DBS) check (previously Criminal Disclosure Records (CRB) check). Generally, this is likely to only be volunteers who are involved with Front Room Cinema (outreach to residential homes), or if a volunteer is put in charge of younger, volunteers and/or children’s workshops. Confidentiality and Data protection The Curzon is committed to protect people from unauthorized use of personal information and follows the new General Data Protection guidelines. All personal information about other volunteers and staff remains confidential unless there is a welfare or safeguarding Issue 1 July 2018 Page 11
issue that a member of staff should be made aware of. Our Data Protection Policies as well
as other Policies are available for anyone to read, kept in a folder in the Box Office.
Expenses and rewards
The Curzon will pay volunteers for out-of-pocket expenses, e.g. travel, if they have to travel
from a 5 mile radius outside Clevedon. Travel expenses are paid at 45ppm or 2nd class rail. If
circumstances present difficulties, please feel free to discuss this with Luke, the General
Manager.
The Curzon currently operates a reward scheme for volunteers in the form of
complimentary cinema tickets when empty seats are available. The complimentary ticket
voucher can be collected from the Front-of-House staff after you have completed three
shifts. When you cease being a volunteer, this will be terminated. In addition, active
volunteers will receive a reusable voucher entitling them to a 25% reduction on all
concessions and soft drinks from the Curzon front desk, kiosk and bar.
The reward schemes may be altered or terminated at any time.
Communication and Organisation
There are a number of ways in which volunteers are kept informed of news and can
communicate with other volunteers and staff.
E-mail is the primary media for letting volunteers know
of any information particularly where something
requires immediate attention. In addition, there is a
weekly Cinema Newsletter you can sign up for on the
website.
Please let a member of staff know if you do not have
an e-mail address and an alternative will be
considered.
Regular meetings (approximately every 2 months) are held between the staff and
volunteers to discuss issues and news. All volunteers are welcome to join these and detail of
dates and times will be sent out via e-mail.
There are a number of working groups made up of volunteers that meet regularly. These
groups will come and go as the need arises however current groups include:
• Volunteer Co-ordination group. This group considers items such as recruitment and
general organization of volunteers
• Bar group. Improvements to the running of the bar
• Kiosk group. Improvements to kiosk
Issue 1 July 2018 Page 12• Curzon tour guides. The organisation of guides and material to support them.
• Archive group. Meet monthly and care for Curzon collection of film and projectors
and the paper archive.
• Maintenance team. Meet every Friday to work on issues around the cinema that
need addressing. Electrical work is overseen and certificated by a paid professional
If you think you would like to help on one of these groups then please contact the General
Manager for more information. If you would be interested in offering office skills, please
contact accounts@curzon.org.uk
Arranging volunteer duties
For customer facing roles, e.g. Usher, Front of house, kiosk etc., it is necessary to arrange
which events you will be supporting. The Curzon uses an on-line system called Signup.com,
which displays available duties and allows volunteers to select those they wish to support. If
you volunteer on a regular basis, e.g. every week at the same time, then it is possible for a
manager to arrange to have these slots allocated to you automatically through Signup.
The tool also allows volunteers to alter their duties if they are no longer available to attend.
If this happens at short notice, e.g. on the day of the duty, then we ask that you contact the
Curzon management directly, by phone or e-mail, in order that they might try to make
alternative arrangements. Notes on using Signup are available as Appendix 7. If you require
Issue 1 July 2018 Page 13further help or if you do not have access to the internet, then please contact a member of the Front of House staff. Dealing with problems, complaints and issues If you have any problems, complaints or issues, please speak to a member of staff. Hopefully most problems can be resolved informally through discussion. If you are unable to do this or are unhappy with the outcome, then please inform either the General Manager or the Chief Executive Officer. Problems and issues will be dealt with openly, fairly and quickly. Comments and improvements The Curzon is always trying to improve its service and welcomes your comments or suggestions. Regular volunteer meetings are held which are open to all volunteers and are attended by members of staff and management. These meetings are an opportunity for keeping the volunteers up to date with developments at the cinema and for sharing ideas. Notice of the meetings dates will be circulated by e-mail. Alternatively, feel free to please pass on your suggestions to a member of staff at any time. Finally…thanks A huge thank you for choosing to volunteer at the Curzon. Issue 1 July 2018 Page 14
APPENDIX 1 Code of Conduct
Making the Curzon Safe and Inclusive
The Curzon is committed to making positive, direct action towards making sure that the
cinema is an inclusive, safe environment for everyone. We wanted to make sure that you
knew about what we’re doing to address bullying and harassment, which has had renewed
focus in the media.
Why does stamping out bullying and harassment matter?
• Because it makes our workplace a happier, more conscious place and that means our
business will be more successful as the widest range of people will feel comfortable and
included in our space
• Because having clear policies makes it easier for everyone to know what is acceptable
• Because it means we can have a more inclusive workplace and benefit from everyone’s
skills
• Employers are liable for the actions of their workers unless they can show that they have
taken all reasonable steps to prevent any kind of discrimination, bullying or harassment
from taking place. If we don’t act, we are legally liable for these problems.
Our cinema has no formal HR department you may feel there isn’t a clear reporting
procedure. Working and socialising often goes hand in hand in our industry, and this can
create difficult situations when inappropriate behaviour arises. The competition for a limited
number of jobs can be intense, and the fear of the consequences for reporting can be very
stifling. Working conditions, including working long hours or solo working can also add to
problems.
It should also be said that since our part of the industry involves the most interaction with
the public, this increases the possibility of problems arising at our venue.
What is harassment?
Harassment is ‘unwanted conduct related to a relevant protected characteristic, which has
the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile,
degrading, humiliating or offensive environment for that individual.’
Remember that it’s the effect on the person experiencing the harassment rather than the
intention of the bully that counts.
Issue 1 July 2018 Page 15Harassment examples
• Innuendo/mockery
• Patronising manner
• Use of provocative language
• Unwanted comments on dress/appearance
• Unwelcome touching or physical contact
• Assault/sexual assault
• Pin-ups and displays of explicit material
• Denigration of religion or belief
CODE OF CONDUCT
• We want our events to be fun, inclusive spaces for staff, volunteers and our audience. We
expect people attending and working at the cinema to maintain our code of conduct so that
it can stay fun and inclusive. Harassment and bullying have no place at Curzon events. Be
mindful of others’ experience and think before you speak or act, so that everyone can have a
pleasurable and productive experience.
• Examples of inappropriate behaviour that contravenes our code of conduct includes
offensive verbal comments related to gender, gender identity and expression, age, sexual
orientation, disability, physical appearance, body size, race, ethnicity or religion, as well as
displaying sexual images in public spaces, deliberate intimidation, stalking, following,
harassing photography or recording, sustained disruption of talks or other events, aggressive
behaviour, inappropriate physical contact and unwelcome sexual attention.
• If you feel uncomfortable, or someone behaves inappropriately towards you, or you witness
something inappropriate, please report it to senior staff at the Curzon by emailing:
luke.doran@curzon.org.uk. or susannah.shaw@curzon.org.uk.
If you are a member of the public please report it to a Volunteer or Duty Manager
• Your complaint will be treated with confidence and discretion. We are happy to help you and
can help report inappropriate behaviour to the authorities, where necessary, or address the
problem ourselves where more appropriate. We reserve the right to refuse entry to anyone
who does not comply with our code of conduct. This code of conduct applies both in person
and online.
Issue 1 July 2018 Page 16APPENDIX 2 VOLUNTEER ROLES – FRONT OF HOUSE
Role Title: Front of House Volunteer
Principal Role: Support the Front of House team (Duty Managers, cashiers). Be part of the
team that ensures the smooth running of the cinema and a positive advocate for the Curzon,
ensuring long-term support from customers.
Tasks:
• Attend the Duty Manager’s briefing session
• Welcome customers
• Cash handling and operating cash tills
• Serve customers a range of snacks, confectionary, drinks
• Check customer online purchases
• Be willing to undertake projection training
• Assist any customers needs/queries
• Monitor conditions in the auditorium to ensure they are appropriate to everyone’s
enjoyment of the show
• Have a ready awareness of the upcoming cinema programme
• Be vigilant about the condition of the public areas of the Curzon ensuring any safety
concerns are communicated to the Duty Manager and any mess and spillages cleared up.
• Ensure you have read and understood the emergency evacuation procedure
• Find out who is the First Aider on duty each session.
• Ensure all public areas: Oak Room, kitchen, toilets, auditorium and Foyer are clean & tidy
after each film showing
Reporting to: Duty manager
Hours: By arrangement
Dress Code: White top with black trousers/ skirt and dark shoes. A waistcoat will be provided
and fleeces are available in cold weather.
Training: An induction session and on the job training will be offered by our Volunteer
Induction team and the Duty Managers. Specific training will be offered on use of till,
projection and emergency/security procedures.
Trial Period: 6 months trial allows both the volunteer and the Curzon to decide if this
opportunity is working for all concerned.
Personal qualities required:
• Smart appearance
• Outgoing/ friendly
• Good numeracy and experience of cash handling
• Enjoy working in a team environment
• Good customer care skills
Issue 1 July 2018 Page 17APPENDIX 3 VOLUNTEER ROLES - USHER
Role Title: Usher
Principal Role: Welcome customers and ensure everyone enjoys their visit to the Curzon. Be
part of the team that ensures the smooth running of the cinema and a positive advocate at
all times.
Tasks:
• Attend the Duty Manager’s briefing session
• Welcome customers
• Check customer tickets before they enter the auditorium
• Assist any customers with additional needs / queries
• Monitor conditions in the auditorium to ensure they are appropriate to everyone’s
enjoyment of the show
• Have a ready awareness of the upcoming cinema programme
• Be vigilant about the condition of the public areas of the Curzon and proactive in clearing
up any mess
• Ensure you have read and understood the emergency evacuation procedure
• Find out who is the First Aider on duty each session so that you can report any incidents
in the auditorium.
• Ensure all customers leave with their belongings, and be ready to help with the clean-up
of the auditorium
The auditorium shouldn’t be cleaned until every audience member has exited.
Reporting to: Duty manager
Hours: By arrangement
Dress Code: White top with black trousers/ skirt and dark shoes. A waistcoat will be provided
and fleeces are available in cold weather.
Training: An induction session and on the job training will be offered by our Volunteer
Induction team and the Duty Managers.
Trial Period: 6 months trial allows both the volunteer and the Curzon to decide if this
opportunity is working for all concerned.
Personal qualities required:
• Smart appearance
• Outgoing/ friendly
• Enjoy working in a team environment
• Good customer care skills
Issue 1 July 2018 Page 18APPENDIX 4 VOLUNTEER ROLES - BAR Role title: Bar Attendant Principal Role: Serve a selection of refreshments. Welcome customers to the Oak Room Bar and ensure that everyone enjoys their visit. You are a part of the professional team that ensures the smooth running of the cinema for customers Tasks: • Serving alcohol and unit measurements • Handling cash and operating a till • Monitor conditions in the Oak Room to ensure they are appropriate to everyone’s enjoyment • Follow Health & Safety guidelines for the Bar & Kitchen. • Ensure the bar is adequately stocked before opening, and if time allows, replenish the bar at the end of your shift • Be ready to respond to any instructions from the duty manager in the event of an emergency. (Appendix 5 of the Volunteer Handbook.) Safety instructions are kept behind the bar • Be a positive advocate for the Curzon and the Oak Room, encouraging longer-term support from customers • Work closely with the duty manager, other staff and volunteers to provide a seamless service for customers • Be prepared to answer queries about the cinema and forthcoming films and events Reporting To: Duty Manager Hours: By arrangement, a minimum of one shift per month is preferred Dress Code: White top with black trousers/skirt and dark shoes. Any further Curzon uniform will be provided. Training: Induction and support will be provided from the Duty Manager and other experienced volunteers. Trial Period: Six months trial allows both the volunteer and The Curzon to decide if this opportunity is working for all concerned Personal qualities required: • Smart appearance • Outgoing and friendly • Enjoy working in a team environment • Enjoy working with the public • Strong customer care skills • Confidence to complete transactions. Issue 1 July 2018 Page 19
APPENDIX 5 VOLUNTEER ROLES - MAINTENANCE
Role title: Maintenance Team
• Principal Role: Helping with the maintenance and decoration of the Cinema (Grade 2
Listed) You are part of the professional team that ensures the smooth running of the
cinema for customers
Tasks:
• Work to an agreed schedule of maintenance drawn up by the Facilities Manager
• Ensure any safety equipment provided is used correctly
• Be aware of the safety of customers, other volunteers and YOURSELF
• Carry out all tasks to the highest standard adhering to Health & Safety standards as
required
• No Hot Works to be carried out without proper certification
• All electrical work must signed off by a certificated operative
• Be aware that some areas of the Cinema still have asbestos and treat with caution.
• Ensure all work has a minimal impact on customers and that public areas are kept clean
and free of tools and equipment during opening times 10am – 2pm
• Respect the historic nature of the building and it’s GRADE 2 Listed status
• To be a positive advocate for the Curzon
• Report any H&S or other concerns to the Facilities Manager, or if not available to the
General Manager, or, if necessary to the Chief Executive.
• Be ready to respond to any instructions from the duty manager in the event of an
emergency
Reporting To: Facilities Manager
Hours: Maintenance Team meets on Friday mornings at a pre-arranged time. Generally
08.30 – 12.30
Dress Code: Old clothes, overalls.
Training: Can be provided if requested
Trial Period: Six months trial allows both the volunteer and The Curzon to decide if this
opportunity is working for all concerned
Personal qualities required:
• Enjoy working in a team environment
• Confidence with maintenance and repair techniques
Issue 1 July 2018 Page 20APPENDIX 6 EMERGENCY PROCEDURES
A: Assess
• Whoever discovers an emergency event, such as a fire, should immediately report to the Duty
Manager. The code phrase ‘Mr Sands’ can be used if customers are in earshot. Call points for
the fire alarm system are around the building and should be used if necessary – these will set
the fire alarm off immediately.
• Do not attempt to tackle a fire if in doubt of your ability to do so. The Duty Manager should
call 999 and evacuation should begin.
C: Communicate
• Instruct all staff according to circumstances. The Duty Manager should call, or instruct
someone to call 999.
• Stop the show and put on all available lights.
• Duty Manager will, or instruct someone to, announce to the audience, using the mic set up in
the Projection Room, that an evacuation is in progress, without going into details. A typical
announcement would be, “Due to an unexpected event, we need to clear the building. Please
make your way quickly and calmly to the nearest exit as directed by staff.”
E: Evacuate
• Patrons should be evacuated from both front and rear, if possible.
• Doors should be latched back by the first staff member to reach them, calling out in a loud
but calm voice “This way please.” Ushers should ensure that no audience members enter the
toilets.
• Patrons who argue or refuse instruction should be left to their own devices.
• Patrons with ambulatory problems must remain in their seats/wheelchairs until such time as
it is safe for these people to be moved, e.g. when they will not block doors/stairs; ushers
should be on hand where possible to reassure these people and to ensure that they do not
obstruct exit routes. If only one exit route is available (e.g. the main entrance stairs),
wheelchair users should be taken to the top of the stairs to await removal. Those able to use
the stairs, should be escorted down the stairs by ushers. Patrons with disabilities should be
evacuated as swiftly as possible. If a blockage occurs, the disabled person should be placed in
the nearest safe area until free passage appears.
• Once outside, the audience should be moved away from the immediate vicinity of the
building. Unaccompanied children should be congregated together at a relatively safe point –
in or by Lidl’s car park – until told otherwise by authorities. Or, from the front exit, by the
Waverley House entrance. In all cases, the public should not be left near the building.
Members of the public should not be allowed back into the building until advised that it is
safe to do so.
• The Duty Manager must ascertain that the building is empty of people, and pass that
information to any emergency services now on site.
• From this point, follow the instructions from the emergency services.
Issue 1 July 2018 Page 21APPENDIX 7 USING SIGNUP.COM
Online rota system for Curzon volunteers and staff
Introduction
SignUp is a web-based system used by the Curzon to allow Volunteers to manage their duties. It is a
‘user friendly’ system used by many volunteering organisations. This appendix provides some
guidelines on how to use the system and the common questions asked.
How does it work?
For the majority of volunteers (and all staff) who use email, you will receive a notification by email
with your first sign up – that is, your first weekly rota. First, follow the advice of Corporal Jones and
DON’T PANIC! The pages below will show you how to follow up that email with simple steps in the
SignUp.com system.
Without going into all the details (yet!), the system:
• notifies you by email of each new sign-up (rota),
• shows you which slots need filling (usher, bar, kiosk etc) with times for each film screening
or special event,
• allows you to put your name in any vacant slot,
• sends you reminders,
• allows you to remove your name from a slot or arrange a swap if you are unable to fulfil a
slot you have already signed up for (more on this later),
• allows the staff to pre-assign names to regular slots (e.g. Corporal Jones who does the bar
every Thursday evening), and
• notifies the coordinator when you sign-up or if you make a change.
I’m not very confident with the internet – how will I cope?
With a bit of practice we hope that most volunteers will quickly become comfortable using SignUp.
However, we recognise that some people may take some time to get used to it. If you are struggling
with using SignUp, please contact a member of staff or another friendly volunteer to help you.
What about the people who don’t use email or the internet?
For the very small number of people who don’t use the internet at all, the coordinating member of
staff (“coordinator”) will insert their names in the applicable slots (whether they are ‘regulars’ or
volunteering for an ad hoc slot) and use the phone to coordinate their volunteer tasks.
What if I find problems with the system?
It is really important that we get feedback about how the SignUp system is working for you. PLEASE
don’t be shy – contact a member of staff to explain the problem, so they can fix it.
Issue 1 July 2018 Page 22Step by step guide
1) You will receive an email like the one below. Click on the link that says Sign Up Now / Learn
More.
2) You will now see the screen below. If asked, click Yes to confirm your email address.
Issue 1 July 2018 Page 233) Now you will see this: 4) Let’s assume you want to volunteer on Saturday 23rd July, in the kiosk, for the matinee of Secret Life of Pets at 4.30 pm. Click on the orange Sign Up! button next to that screening. If you are prompted, then insert your name, email address and phone number (you will only have to do this once). Un-tick the ‘special offers’ boxes and click Save. Issue 1 July 2018 Page 24
You will see that you can print all your spots, or for the more technically minded, add them to your
digital calendar (Outlook, iCal, Google or Cozi). Importantly, you can also click on the blue button to
Update My Spots. This takes you back and allows you to volunteer for more spots, remove
yourself from a spot, or arrange a swap (more on this later).
You can see that you have filled one of the two spots in the kiosk. If you want to let the coordinating
member of staff know anything else (e.g. “I might be 5 minutes late because of my bus”, you can
write that message in the Add Comment box. (There is also a Volunteer’s hotline to leave messages
like these: 07946 348103
Let’s assume that is the only spot you are volunteering for that week. Scroll to the top of the screen
and click the green Save button.
5) Next, go back to your email inbox. You will receive an email like this:
Note that the email also has links to take you back into SignUp to modify your slots and also to add
them to your digital calendar.
7) If you decide you cannot do your slot after, all you need to go back in to the sign-up (the
easiest way is to click on the link in the email), find your spot, and click on the little dustbin
symbol. You will see this:
Issue 1 July 2018 Page 25Finally…. a few tips:
• Whenever you sign up for a slot, or make a change to your slots, remember to click
• Whatever change you save is ‘live’ in the system and the coordinator receives a
notification.
• If you regularly volunteer for a particular spot, the coordinator will pre-assign you. When
you receive the week’s sign-up (rota), you will see yourself already in the system, and
receive an email notification.
• The system will send you reminders so you won’t ever forget to turn up!
…. And a few rules:
• As soon as you receive your first email asking you to sign up, please do so straightaway,
as this will greatly help the Coordinator…
• If you remove yourself from a spot, please notify a member of staff by email or phone,
especially if it is at short notice. Although SignUp.com will send them a notification, this
is a ‘belt and braces’ measure while we get used to the system.
• The system allows you to arrange swaps with other volunteers (using the green arrow
symbol next to the dustbin):
You may wish to experiment with this feature, but you are not obliged to do so. In any
case, please notify a member of staff if you are swapping with another volunteer.
Issue 1 July 2018 Page 26APPENDIX 8 A short history of the Curzon The Curzon Cinema in Clevedon is one of the oldest purpose-built continuously operated cinema in the country. This section gives a brief feel for its history. To find out more look on the Curzon web-site (www.curzon.org.uk). The Picture House opened on the Saturday 20th April 1912, five days after the sinking of the RMS Titanic. In fact, the first performance was a special matinee to raise funds for the Lord Mayor of London’s appeal for the survivors and relatives of those lost on the ship. The original cinema was the brain-child of Victor Cox, a sculptor and monumental stonemason. It seated 200 people, had mirrored double doors and hanging baskets. Of course, all the films were silent but accompanied by music from an upright piano or a gramophone with a large horn (but no dog). In mid 1913 the building was enlarged to seat 349, a sliding roof was installed and electricity was connected (the first in a public building in Clevedon). The building that we know today was constructed between March 6th 1920 and June 12th 1922. During the whole period of rebuilding and changeover the nightly programme was never cancelled. The auditorium walls, proscenium arch and ceiling are covered in moulded tin plate known as Skelionite. The reason for using these metal panels (which were very popular in America in the early 1900's) may well have been the desire for instant decoration, in order not to disrupt the business of the first cinema, underneath, as they would have been constructed off-the-premises. Today they remain one of the best-preserved examples of this style of Art Deco decoration and are one of the reasons for the building’s Grade II listed status. The new auditorium could seat up to 800 in a combination of the stalls, balcony and boxes. In 1929 an organ was commissioned in one of the boxes close to the screen and in 1930 projectors were installed which could play Talkies. Issue 1 July 2018 Page 27
Above a row of shops, at the front of the building, was the very popular Oak Room Café with its wood paneled walls, stained glass windows and grand piano. No wonder it once hosted three wedding receptions in a single day. In June 1941, a bomb landed outside the cinema whilst a film was showing to a full audience. Although no-one inside was injured, tragically a passing soldier was killed. The glorious stained glass windows at the front of the building were destroyed and shrapnel damage to the stonework can still be seen to this day. After the war the cinema changed hands several times and in April 1956 acquired the name ‘Curzon’. It was in this period that further alterations were made including the closing of the boxes and bingo became a regular feature between film nights. Luckily plans to convert the stalls to an open market hall never came about. However, in 1973 reduced attendance resulted in the closure of the balcony and the fitting of the present day false ceiling. The seating was now reduced to approximately 400. Despite the best efforts of the staff, the cinema went into receivership in 1995 and was threatened with closure. A public appeal, led by Jon Webber and others, was made to save the cinema and the Curzon Community Cinema was born. Since this time the cinema has been run as a not-for-profit company and voluntary help has been a key feature. A number of improvements were made at the time including refurbishment of the seating, which now numbered approximately 320. A successful bid for lottery money in 2010 resulted in major repairs and improvements to the building including the creation of the lounge bar and the education room on the top floor. The next major change to the building came in 2015 when the rear of the cinema was converted to the Teatro Lounge restaurant and bar. This area originally housed an extensive collection of cinema artifacts, including projectors. Some of these can now be seen on display in the cinema and also in the Teatro Lounge itself. Issue 1 July 2018 Page 28
In 2013 the cinema was relaunched as the Curzon, Cinema & Arts to reflect the move towards a more varied programme of events. These include a very successful series of live showings, via satellite link, of plays, operas and concerts. In addition, the Curzon has run a number of live comedy events and a well-received weekend music festival. The cinema continues to strengthen its ties with the community including working with local schools and youth organisations. Issue 1 July 2018 Page 29
APPENDIX 9 Layout of Curzon
Top floor
STANLEY NEWTON
Projection Room,
TOP GALLERY SECOND FLOOR LANDING
Boomsatsuma training course. Staff offices
No access weekdays
EMERGENCY FIRE EXIT across
balcony
LADIES TOILETS
OAK ROOM
Bar & Kitchen
Display of Projectors FIRST FLOOR LANDING
Gents + Family toilet Display of Projectors
CINEMA
Kiosk
Accessible Toilet MEZZANINE
Exit & Bins
Cleaners Cupboard
Stairs to:
FOYER
UNDERCROFT Tickets
Concession stores / Snacks & Drinks
ice cream freezer access to storage,
Volunteer ground floor.
Waistacoats
Issue 1 July 2018 Page 30You can also read
