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   Genevieve Puccinelli            Alex Hegedus            Rodney Jacobs               Becky Evans
gpuccinelli@sensitech.com   Alex.Hegedus@WQSCC.com   Rodney.Jacobs@Wendys.com   Becky.Evans@WQSCC.com
       978-810-2873                614-764-3543             614-743-6295               614-764-6775
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Why Have a Webinar?

 Introduction/Background
 Sensitech
 Wendy’s Quality Assurance

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2019 Alarmed Loads

350                                                                              306

300
                                                                                            249
                                                                     237

250                                                                                                    211

200                                                       152                                                     152
                                               137
                                                                                                                             123
150

                                     69
100
                           43
      50 31                               47                    47          51         52
              43 23   45                                                                          42         39
                                31                   37                                                                 31
 50

  0

                                           Low Alarms                      High Alarms
                                                                                                                                   3
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Alarmed Loads by
                                    Product Type
    Product         Total Shipments   High Alarm Count   High Alarm %   Low Alarm Count   Low Alarm %

  French Fries          15008               544              4%                -               -
 Frozen Poultry         16190               359              2%                -               -
Fresh Ground Beef        8495               184              2%               20              0%
     Lettuce             2563               99               4%               10              0%
Fresh Cut Produce        2102               88               4%               43              2%
   Frosty Mix            3791               80               2%              120              3%
 Sauces - Fresh          1873               71               4%               61              3%
   Fresh Fruit           2747               66               2%               9               0
     Cheese              1446               58               4%              177             12%
 Frozen Produce          476                57              12%                -               -
     Bacon               1815               47               3%               25              1%
     Bakery              281                33              12%                -               -
  Chili - Frozen         801                25               3%                -               -
    Creamer              830                21               3%               40             0.05
 Sauces - Frozen         530                 6               1%                -               -
   Frozen Fish            33                 3               9%                -               -
     Coffee               5                  1              20%               0               0%
  Sauces - Dry           248                 1               0%               0               0%
     Overall            59234              1743              3%              505              1%

                                                                                                    4
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Wendy’s/QSCC Supply Chain

                   Customer
Plant
                               Forward
                               Warehouse

                 Distributor

                                5
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Shippers
    Primary Responsibilities

1. Ensure that product is at the proper temperature at
   time of loading
2. Make a rigorous inspection of the trailer (reject
   when appropriate)
3. Manage the loading process
4. Enter accurate data onto the monitor
5. Place the device properly on the last pallet
6. Insist that the driver view the loading and verify
   product temperature

                         6
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Carriers
     Primary Responsibilities

1. Be on the dock during loading and unloading and verify
   loading procedures and product temperatures.
2. Keep close track of the trailer temperature during
   transit.
3. Be on the unloading dock to verify load condition and
   product temperatures.

                           7
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Distribution Centers
      Primary Responsibilities

1.   Verify product temperature upon arrival
2.   Document, any problems
3.   Take pictures as soon as a problem is identified
4.   Note any trailer issues such as torn or missing chutes
5.   Fill out a Potentially Abused Load form if you have any
     temperature issues
6.   Turn off the monitor immediately
7.   Download the information

                            8
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Sensitech
Wendy’s and QSCC work closely with
      Sensitech to help monitor
temperature sensitive product while
 in transit, and to provide technical
    support for Cold Chain issues.
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10

 4 Steps for Successful Shipments

 Cool product properly before loading. (probe thermometer)

 Prepare trailer properly. (visual inspection)
       In good repair

       Clean

       Programmed with proper set-points and reefer mode

       Precooled

 Load trailer properly. (visual inspection)
       Do not block return air vent

       Pallet height should not exceed redline or interfere with chute

       Leave space between pallets and the trailer walls

       Load locks in place if needed

       Mount TempTale properly

 Maintain proper temperature during shipment. (TempTales)

 © 2020 Carrier. All Rights Reserved.                                     A Carrier Company
11

Step 1: Cool Product Properly Before Loading

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12

Step 2: Prepare the Trailer Properly

                                       Continuous mode is
                                       required by Wendy’s
                                       QA for Fruit & Lettuce

© 2020 Carrier. All Rights Reserved.                  A Carrier Company
13

Step 3: Load the Trailer Properly

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14

Backhaul

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15

Heat Map
Distribution Centers

© 2020 Carrier. All Rights Reserved.   A Carrier Company
16

   4 Steps Training Video

https://www.sensitech.com/en/videos/four-steps-video
Register on Website

                                                   Required Viewers of Training Video:
                                                       •   QA Managers
                                                       •   Warehouse Managers
                                                       •   Loaders
                                                       •   Forward Warehouse Personnel
                                                       •   Transportation Personnel
                                                       •   Carrier Companies
                                                       •   DC Personnel
                                                            • Receivers
                                                            • Backhaul drivers

  © 2020 Carrier. All Rights Reserved.                                              A Carrier Company
17

Responsibilities
Supplier

1. Shipment Creation                         2. Monitor Activation               3. Monitor Placement

                                       Press and hold the green start button

                                             Confirm the Unit                  On top of the last
Accuracyis                                    is Activated!                     Wendy’s Pallet
Key!

© 2020 Carrier. All Rights Reserved.                                                            A Carrier Company
18

Responsibilities
Supplier

© 2020 Carrier. All Rights Reserved.   A Carrier Company
19

Responsibilities
Supplier – Shipment Accuracy

                                                                     Helpful Hints
                                                        • Barcode Scanner for
                                                          accurate shipment entry
                                                           • Bar Code 39

                                                        • Search Tool
                                                           • Type in City & State

                                       New Employees?
                                          Please inform Sensitech so we can update subscription emails
                                          Genevieve Puccinelli gpuccinelli@Sensitech.com 978-810-2873

© 2020 Carrier. All Rights Reserved.                                                     A Carrier Company
20

Responsibilities
Managing Carriers (Alarm Acknowledgement )

© 2020 Carrier. All Rights Reserved.         A Carrier Company
21

Responsibilities
Managing Carriers (Alarm Acknowledgement )

© 2020 Carrier. All Rights Reserved.         A Carrier Company
22

Responsibilities
Managing Carriers (Alarm Acknowledgement )

© 2020 Carrier. All Rights Reserved.         A Carrier Company
23

Responsibilities
Distribution Center

                             1. Monitor Stops                 2. Return Units Regularly (required!)

                                       Location & Light
                                       stop the monitor

                                       Leave the monitor
                                       face up in a bright
                                            location
                                                             Need more prepaid return boxes?
                                                             Email clientservices@sensitech.com

© 2020 Carrier. All Rights Reserved.                                                              A Carrier Company
24

Wendy’s Training Videos

https://www.sensitech.com/en/wendys

© 2020 Carrier. All Rights Reserved.   A Carrier Company
Wendy’s Quality Assurance

     Rodney Jacobs

                            25
1)    Trip m onitor is required but m issing.                               1)   Trip m onitor is not alarm ed or not required.
       2)    The trip m onitor is alarm ed and either a, b or c is unacceptable:   2)   The trip m onitor is alarm ed but a, b and c are al acceptable.
                   a) The graph SHOWS evidence of excessive or prolonged                    a) The graph show s NO evidence of excessive or prolonged
                        high or low tem peratures.                                               high or low tem peratures.
                   b) The product or packaging SHOWS signs of tem perature                  b) The product or packaging show s NO sign of tem perature
                        abuse. Refer to the Potentially Abused Load Inform ation                 abuse.
                        Sheet for signs of tem perature abuse in frozen and                 c) Non-destructive product tem peratures are WITHIN the
                        refrigerated loads.                                                      acceptable product range. (listed in Wendy’s Product
                   c) Non-destructive product tem peratures are OUTSIDE the                      Tem perature Requirements - Section V-G of DC Manual)
                        acceptable product range (listed in Wendy’s Product                                      ACCEPT DELIVERY
                        Tem perature Requirements - Section V-G of DC Manual)                  DO NOT CONTACT QA OR QSCC REPRESENTATIV E

        Follow DESTRUCTIV E PRODUCT TEMPERATURE Procedure:
        Calibrate and sanitize a stem type thermometer. Take the internal product temperature of a corner case from each of tw o pallets on the tail, the
        m iddle and the nose of the trailer. Note: Place probe DIRECTLY into the product. The probed product is now inedible. If not a custom er-arranged
        load, credit w ill be granted from the supplier for the probed product.

                                                                              CONFIRM

            If the internal (DESTRUCTIV E) product tem peratures are outside the        If the internal (DESTRUCTIVE) product tem peratures are within the
              acceptable product range (listed in Wendy’s Product Tem perature          acceptable product range (listed in Wendy’s Product Tem perature
               Requirem ents - Section V-G of DC Manual) and/or the product or          Requirem ents - Section V-G of DC Manual) and/or the products or
                  packaging show s any visible signs of tem perature abuse.             packaging show s no signs of tem perature abuse.
              PRODUCT DOES NOT MEET WENDY’S REQUIREM ENTS. DO NOT                                                ACCEPT DELIVERY
                                           UNLOAD                                                  DO NOT CONTACT QA OR QSCC REPRESENTATIV E

                                                                               NOTIFY

        SEND ALL INFORMATION (listed below) to the product’s corresponding Wendy’s QA & QSCC representative for disposition
        instructions (See Contacts Section of DC Manual):
        1) Potentially Abused Load Information Sheet (Section VIA of DC Manual)
        2) Monitor Download Graph
        3) Pictures of Internal Product Temps (SHOWING BOTH PROBE AND PRODUCT TOGETHER IN THE SAME PICTURE)
As of 3/13/18
Wendy’s Product Disposition Flowchart - notes
The temperature of product on every refrigerated or frozen load must
be checked upon receipt
  ∗ Use a probe thermometer to check the temperature between inner
    packaging, not between cases.
  ∗ Temp between inner packaging from a corner case of each of the last two
    pallets
If the load must be investigated, destructive temperatures are to be
taken, into the product itself.
  ∗ Use a probe thermometer to check the temperature of the product
Make sure that all required information is sent to both the primary and
secondary Wendy’s contacts.
  ∗ PAL form, monitor graph, pictures of internal temperatures being taken
    (SHOWING BOTH PROBE AND PRODUCT TOGETHER IN THE SAME
    PICTURE)
  ∗ Provide all required information as quickly as possible.
                                                                       27
SAMPLE

         28
Common Errors when taking temperatures

                                         29
Non-destructive product temps are taken between bags

                                                       30
Destructive Temps are taken directly in the product

                                                      31
POTENTIALLY ABUSED LOAD INFORMATION SHEET

This is to be completed only if a load is alarmed and if a) product temperatures are outside those outlined in Wendy’s
Product Temperature Requirements (Section IV.G of DC Manual), b) if trip data reflects excessively high or prolonged
high ambient air temperatures early in the trip, or c) the packaging or product shows signs of temperature abuse.
Please email to Wendy's QA Product Representative and Regional Distribution Manager (Section VIII of DC Manual).
Use the Wendy's Trailer Temperature Monitoring Flow Chart as your guide (Section VIG of DC Manual).

                                                      DC Location:
                                                          Supplier:
                                                            Carrier:
                                            Freight Arranged By:
                     (i.e. Distributor, Supplier, Arrowstream, etc.)
                                                      PO Number:
                           Temperature Monitor Serial Number:
                                 (located on the top of the monitor)
                                               Date Load Arrived:
                                       Time of Day Load Arrived:
                                            Product(s) on Truck:
   If load is rejected, will any stores be shorted prior to next
                                            scheduled delivery?:

                      2 Internal Product Temperatures at TAIL:                            /
                 2 Internal Product Temperatures in MIDDLE:                               /
                    2 Internal Product Temperatures at NOSE:                              /

                                                                                                                    32
POTENTIALLY ABUSED LOAD INFORMATION SHEET- Continued

                                                                FOR FROZEN LOADS
Is there any moisture or ice crystals forming inside the
bags? (check 3 cases minimum):
Are there any signs of the product softening?
Is there frost or condensation build up inside the shrink
wrap?
Are the cardboard cases damp or wet?

Are the lower cases showing crush damage?

                                                                 FOR BEEF LOADS
                                                       Check at least 3 cases from the top layer
Are any ice crystals forming inside the sleeves or on the
patties, especially on the edges?
                                       FOR REFRIGERATED DRESSINGS AND SAUCES LOADS
                                                       Check at least 3 cases from the top layer
Is the product showing any signs of separation?

                                                            FOR LETTUCE LOADS
                                                       Check at least 3 cases from the top layer

Are there any ice crystals forming?

Is there any browning of the leaves?
**FOR ALL LOADS: Provide pictures of thermometer
in product and any visual evidence of temperature
abuse.**

                Wendy's QA contact this info will be sent to:

              Wendy's / QSCC RDM this info will be sent to:     Distribution@wqscc.com
Other Comments:

                                                                                                   33
Customer Pick-ups: Backhauls

2019 System-wide Alarm Rate
   3% High Alarms
   1% Low Alarms
   Average Mean Temp: 13.3 °F
   Average Trip Length: 1.9 days

2019 Alarm Rate for DC Managed Loads
   3% High Alarms
   2% Low Alarms
   Average Mean Temp: 26.4 °F
   Average Trip Length: 1.4 days
Customer Pick-ups: Backhauls
What the Distribution Center (Carrier) Can Do
∗ Only use trailers that Maintain Wendy’s product temperature
  specifications

∗ If the trailer has multiple refer units, turn on ONLY the primary
  refrigeration unit, set to the proper setting

∗ Pre-cool trailer correctly (pay special attention in a drop-trailer
  situation)

∗ Do not store unessential materials in the trailer

                                                                        35
Customer Pick-ups: Backhauls
   What the Supplier (Shipper) Can Do
∗ Verify that ONLY the primary refrigeration unit is on, set to
  the proper setting

∗ Verify that the trailer is properly pre-cooled (pay special
  attention in a drop-trailer situation)

∗ Be careful not to restrict air flow by:
     Loading above the red line or
     Loading within 9 inches of the ceiling
     Placing a bulkhead too tightly against the back pallets
       (leave at least 6 inches)

                                                                  36
Unessential Materials

                        37
Improper Placement of a Bulkhead

                                   38
Quality Assurance Responsibilities and Contact
                Information

   Insert updated contact pages

                                                 39
Quality Assurance Responsibilities and Contact
                Information

   Insert updated contact pages

                                                 40
4 Steps Training Requirement

∗ Yearly Training through Sensitech website
∗ Shippers/Forward Warehouse Personnel
  ∗ Attendance/Participation Registers must be sent to the
    appropriate Wendy’s Quality Assurance Product
    Manager
∗ Distribution Centers
  ∗ Attendance/Participation Registers must be sent to
    Rodney.jacobs@wendys.com
∗ 2020 Deadline: Monday Sept. 7th

                                                             41
Contact Information
  ∗ Alex Hegedus (QSCC): 614.764.3543
    ∗ Alex.Hegedus@wqscc.com
  ∗ Becky Evans (QSCC): 614.764.6775
  ∗ Rodney.jacobs@wendys.com (Wendy’s QA): 614.743.6295
  ∗ Genevieve Puccinelli (Sensitech): 978.810.2873
∗ 4 Steps Training:
http://www.sensitech.com/en/videos/four-steps-video/

∗ Program Resources:
https://www.sensitech.com/en/wendys
  ∗ Recording of today’s webinar
  ∗ Today’s slides
  ∗ Training videos
                                                          42
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