We know Business Ibec Management Training Programmes 2021 - Ibec Training
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We know Business Ibec Management Training Programmes 2021 ISO 9001:2008
“ We worked with Ibec on designing
a customised, accredited leadership
programme for our managers which
focused on key skills, competencies
and constructive feedback.
The programme was delivered
professionally and effectively, and
we remain solid fans of Ibec Training.”
Michael Murphy,
Bord Bia,
Organisation and Industry Talent Director
2Introduction
Welcome to Ibec Management Training
We recognise that the current COVID-19 pandemic has changed
how we all work, live and interact, so we have adapted our suite of
programmes accordingly. Ibec Management Training offers a range
of impactful, practical and applied courses to help your people
perform at their best. Ibec’s extensive history and experience in
the areas of business, HR, management and OHS, informs the
programmes we deliver. We advise and represent companies every
day, so we know the real issues that employers face. This ensures
the learning is real and can be applied in practice.
Our strategic partnership with TU Dublin means that many of our
courses are also accredited, giving your people a recognised award,
as well as building their skills and knowledge. Our range of courses,
all of which are now available on line for 2021, focus on helping your
people to develop and grow in these areas, equipping them with the
skills, knowledge and confidence that they need to thrive.
We can also tailor all of the programmes outlined in our 2021
brochure, to suit your people and organisation. I would be delighted
to talk to you about the Learning and Development needs of your
people for the year ahead.
Jenny Hayes
Head of Ibec Management Training
T: 01 605 1613
E: jenny.hayes@ibec.ie
3Our credentials
ABOUT US
• Over 30 years developing managers
• Innovative portfolio of customised programmes, online courses,
seminars and short courses nationwide
• 70 highly qualified facilitators
• Excellent customer satisfaction and repeat business
OUR ACCREDITATIONS
• 14 years of ISO accreditation
• Many of our programmes are accredited by Technological University Dublin,
European Mentoring and Coaching Council, Mediators Institute of Ireland,
Quality & Qualifications Ireland, the Pre-Hospital Emergency Care Council
and are on the National Framework of Qualifications
OUR GRADUATES
• Over 12,000 managers developed over 2019/2020
• 750 graduates from accredited programmes
OUR PROGRAMMES
• 470 customised programmes across 2019/2020
• 28 accredited programmes
• 290 public programmes
4Talk to us about a
customised programme
Why Choose Ibec Academy for your Customised Solution
1. Our approach is practical but effective
2. We work with you to identify what’s needed, delivering real results
3. We share best practice examples and focus on the real issues you face
4. TU Dublin is our strategic partner, so our courses can also be accredited
Our Approach
1. 2. 3. 4.
Discovery Design Delivery Debrief
We spend time We work with We match the Feedback and
with you to ensure you to design right trainer to assessments
we have a clear a practical your organisation are completed
understanding of programme who will support during and post
your needs and with actionable your people in programme
specific goals takeaways that developing the core to ensure the
to build on your allow participants competencies and learnings make
values, culture to embed the bringing about the a real impact
and people learning in a changes required
practical way
Some of the areas we specialise in:
• Managing People and Performance
• HRM, Employment Law and Employee Relations
• Personal and Executive Development
• Graduate Development
• Dignity, Diversity and Inclusion
• Occupational Health, Safety and Wellbeing
• Leadership development
Call us to discuss your customised training needs
Jenny Hayes Neil Butler
Head of Ibec Management Training Senior Executive
T: 01 605 1613 Ibec Management Training
E: jenny.hayes@ibec.ie T: 01 605 1705
E: neil.butler@ibec.ie
5Coaching
Coaching is a powerful way to unlock individual and organisational performance
potential as well as ensuring the learning from one of our training programmes
is applied in practice by those who take part. In this one to one partnership, the
coach and coachee can work together to apply the learning, tools and techniques
from one of our training and development courses, or on a personal action plan in
the areas that count.
Ibec’s coaching approach is practical, positive and focused on real results for the
person and the team. We spend time matching the right coach to the person or
team, so that ultimately the process then helps to motivate, inspire and engage
leaders and teams to deliver organisational success. Our highly experienced
coaches all have industry experience as well as a professional coaching
qualification, which ensures that every coaching conversation is well structured,
action focused and has a real impact for the individual.
The Coaching Agenda:
• ocus on what is important to accomplish and what will make the
F
biggest difference to performance.
• Identify strengths and how to build on them.
• Identify stumbling blocks and how best to overcome these.
• Support to make changes happen at a number of different levels.
• Work on challenges and develop strategies to overcome them.
• uild leadership capability in areas such as personal resilience,
B
managing change, dealing with conflict and building on key strengths.
The Coaching Process
Our coach will come on site or work virtually with the coachee as part of an
agreed number of one to one or team coaching sessions. The results that a person
gets from this one to one process are powerful as they are designed around the
individual or team’s agenda. Usually 3-6 sessions are recommended to ensure the
results needed are achieved for the person and the organisation.
Call us to discuss your customised training needs
Jenny Hayes Neil Butler
Head of Ibec Management Training Senior Executive
T: 01 605 1613 Ibec Management Training
E: jenny.hayes@ibec.ie T: 01 605 1705
E: neil.butler@ibec.ie
6Our Customers
7Browse our courses
Click on below links to view courses
Management Development Leading Remote Teams: Building
Programmes 10 resilience amidst new challenges 23
Accredited programmes 11 Virtual Resilience and Wellbeing 24
Diploma in Coaching 11 Developing Virtual Selling Skills 24
EMCC Practitioner level Managing Remote Working -
EQA Coaching Accreditation 11 The HR and OHS Perspective 25
Diploma in Leadership 12
Diploma in Professional Competence 12 Business, Operations
and Finance Programmes 26
Diploma in Management 13
Short programmes 27
Diploma in Human Resource Management 13
Innovation and Change Management 27
Managing People 14
Introducing Managers to Change 27
Managing People Skills 14
Change Awareness 28
Developing and Implementing Strategy 28
Short programme 15
Finance and Accounting Made Easy 29
How to be a Dynamic Female Leader 15
Project Management 29
Foundations in HRM 15
Financial Planning in a Crisis 30
Foundations in Management 16
Corporate Governance 30
Resolving Conflict Effectively 16
Agile in Practice 17
Training Needs Analysis 17
Peak Performance – Personal Development
Getting the Best from your Team 18 Programmes 31
Getting Engaged - Short programmes 32
Leading for Engagement and Results 18
Train the Trainer 32
Competency Based Interviewing Skills 19
Leading with Emotional Intelligence 32
Critical Conversations 19
Facilitation Skills 33
Coaching Skills for Line Managers 20
Manage Your Time Effectively 33
Mentoring Skills 20
Influencing Skills and Personal Impact 34
Managing Learning and Development 21
Powerful Presence 34
Diversity & Inclusion 21
Effective Presentation Skills 35
Building a Wellbeing Workplace 22
Mindfulness for Managers 35
Remote Coaching in a New World of Work 22
Mindfulness- Leading in Times of Crisis 23
8Employment Law Occupational Health
Programmes 36 & Safety Programmes 46
Accredited programmes 37 Development programmes 47
Diploma in Employment Law 37 Diploma in Occupational Health & Safety 47
Certificate in Employment Law 37 Certificate in Occupational Health & Safety 47
Managing Occupational Health & Safety 48
Short programmes 38 Safety Officer and Co-ordinator 48
Foundations in Employment Law 38 Safety Representatives 49
Employment Law Update 38 Safety Awareness for Managers 49
Running Effective Disciplinary Processes 39 Accident Management/Incident Investigation 50
Managing Absence 39 COVID-19 - Lead Worker Representative 50
Dignity at Work: Investigation and Dealing COVID-19 - Managing/Controlling the risk 51
with Complaints 40
CEOs and Directors- Responsibilities
Dignity at Work: Support Contact Person 40 Occupational Health and Safety 51
Industrial Relations Fire Safety and Manual Handling 52
Programmes 41 Manual Handling Instructor and Assessor 52
Accredited programmes 42 Fire Safety and Emergency Preparedness 52
Diploma in Industrial Relations 42 Fire Warden Training 53
Diploma in Mediation 42
Certificate in Mediation 43 First Aid 53
Managing Employee Relations First Aid Response 53
and Engagement 43
First Aid Response Refresher 54
Short programmes 44
Workshop Themes 54
Foundations in Industrial Relations 44
Risk Assessment 54
Conducting Investigations within
the Workplace 44 DSE/VDU Risk Assessor 55
Mediation Skills 45
Trust in Care 45 Workplace Wellness
Accreditation 56
9Management Book now
www.ibectraining.ie
Development
Programmes
12 DAYS 12 DAYS
10
10Management Development
Book now
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Programmes
(Accredited)
Diploma EMCC Practitioner level EQA
in Coaching 12 DAYS Coaching Accreditation ADD-ON
Accredited by: Technological University Dublin Accredited by: European Mentoring Coaching
CPD Special Purpose award – Level 8 on the NFQ Council (add-on programme to the Diploma
(20 ECTS) in Coaching)
The primary objective of this programme is to Upon successful completion of Ibec’s Diploma in
facilitate the development of business coaches Coaching programme, participants can complete
who can apply a range of practical coaching this programme to receive additional accreditation
and management skills in the workplace. It will at Practitioner Level and 1-year membership from
enable you to become an effective business the European Mentoring Coaching Council.
coach with a range of skills, confidence and
competence in this vital area. This programme Content includes:
will enhance your coaching competence and • Individual coaching sessions with an experienced
self confidence in practising these skills in the Ibec coach
context of your own career. • One to One coaching sessions with their
coachees
Content includes:
• Coaching and management models and theories This programme is for:
• Coaching skills and the psychology of behaviour Participants who have been awarded the Ibec
• Self awareness, understanding others and Diploma in Coaching and interested in receiving
personality profiling practitioner level accredited from EMCC.
• Performance management
• The change process, organisational behaviour and Rate:
performance management €1700
• 3 individual coaching sessions with a highly
experienced coach and a personality profile Delivery:
assessment Online / Classroom / Blended
What you said: Start Dates & Locations:
“The course administration, design, materials, Dublin: 16 July 2021
content, class interaction and delivery was brilliant.
Not only did I learn the practical and theoretical
elements from the course, personally I developed
and have brought the learnings into my every-day
and professional life.”
Stephen Sands, daa , HR Manager
Rates: Member: €3290 | Non-member: €3690
Delivery: Online / Classroom / Blended
Start Dates & Locations:
Dublin: 9 April 2021 & 8 October 2021
11Management Development Book now
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Programmes
(Accredited)
Diploma in Diploma in
Leadership 12 DAYS Professional 12 DAYS
Competence
Accredited by: Technological University Dublin Accredited by: Technological University Dublin
CPD Special Purpose award – Level 8 on the CPD Special Purpose Award - Level 6 on the NFQ
NFQ (20 ECTS) (20 ECTS)
The primary objective of this programme is to This course explores the critical skills required by
ensure you become an effective leader in your participants to succeed by enhancing their business,
organisation. This programme will teach you interpersonal and project management skills and
the skills you need to lead yourself and others. focuses on applying the skills in the world of work.
It will help you develop your understanding of This course aims to build both competence and
the different styles of leadership, as well as confidence in a range of critical areas.
determining your style and its effectiveness. It
will enable you to develop the strategies that Content includes:
capitalise on your strengths and overcome any • Professional competence and commercial
weaknesses for yourself and your business. awareness
• Leadership
Content includes: • Self awareness
• Self awareness • Communication and influencing
• Leadership • Team working
• Interpersonal skills • Project management
• Strategy and the environment • Performance and people
• Planning • Time management, assertiveness and conflict
• Motivation and presentation skills
What you said: • Financial skills and decision making
“It was a very interesting and practical
programme. I would highly recommend it.” This programme is for:
Fiona Lynch, Graduate Relations Manager, UCD • High performing graduates interested in
management positions
Rates: • Participants applying to more senior positions and
Member rate: €3290 | Non-member rate: €3690 focused on succession planning
• Participants recently promoted who need support
Delivery: developing their competencies
Online / Classroom / Blended • Technical skilled experts who want to develop
their people skills
Start Dates & Locations:
Dublin: 22 March 2021& 28 September 2021 Rates:
Member rate: €2990 | Non-member rate: €3390
Delivery: Online / Classroom / Blended
Start Dates & Locations:
Dublin: 26 April 2021
12Book now
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Diploma in Diploma in
Management 12 DAYS Human Resource Management 12 DAYS
Accredited by: Technological University Dublin Accredited by: Technological University Dublin
CPD Special Purpose award – Level 6 on the NFQ CPD Special Purpose award – Level 6 on the NFQ
(20 ECTS) (20 ECTS)
The primary objective of this programme is to deliver The main objective of this programme is to give
an in-depth understanding of the fundamentals participants a comprehensive knowledge and
involved in the management of others, gaining practical understanding of the area of HRM,
practical experience in the development of core skills ensuring both competence and confidence in
in this area. The programme will offer participants this area are developed. This course is designed
the opportunity to learn more about their own to give an understanding of employment law,
management style, how best to lead and motivate strategic management, employee engagement,
others and best practice in this area. talent management, change management and
performance management.
Content includes:
Module 1 Content includes:
• Organisational behaviour Module 1
• Communications in organisations • Overview of HRM
• Performance management • Leadership and employee engagement
• Corporate leadership • Talent management and competency
• Strategic management modelling
• Organisational development and change
Module 2 management
• Finance for managers • Strategic learning and development, succession
and performance management
Module 3
• Employment Law Module 2
• Employment Law
What you said:
“Class participation learnings from teachers’ and fellow What you said:
students’ examples.” “I found this course very beneficial. The trainer
Jennifer Habenicht, Schlotter Ire DAC was excellent in explaining topics and answering
questions.”
Rates: Deborah Tighe, Payroll/HR, CJK Engineering
Member rate: €2990 | Non-member rate: €3390
Rates: Member: €2990 | Non-member: €3390
Delivery: Online / Classroom / Blended Delivery: Online / Classroom / Blended
Start Dates & Locations: Start Dates & Locations:
Dublin: 15 April 2021, 20 October 2021 Dublin: 25 March 2021, 8 October 2021
Limerick: 7 October 2021 Limerick: 5 May 2021
Donegal: 12 October 2021 Cork: 12 October 2021
Online: 17 May 2021
13Management Development Book now
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Programmes
(Accredited)
Managing People Managing People Skills
HR, Management, IR 4 DAYS Leadership, Teams 4 DAYS
and Employment Law and Performance
Accredited by: Technological University Dublin Accredited by: Technological University Dublin
CPD Special Purpose award – Level 6 on the NFQ CPD Special Purpose award – Level 6 on the NFQ
(5 ECTS) (5 ECTS)
The primary objective of this programme is to enable This programme is designed to assist
managers to make a more effective contribution to managers in developing their management
their organisation by developing core skills central to and interpersonal skills. Participants will gain a
managing people at work. greater understanding of their communication
and management style and its impact on those
Content includes: they manage.
• Leadership
• Communication and interpersonal skills Content includes:
• Employment legislation • The role of the manager
• Negotiation skills • Personality profiling
• Grievances • Communication skills
• Industrial Relations Institutions • Managing performance
• Giving feedback and managing difficult situations • Presentation skills
• Motivation • Communicating with confidence
• Discipline and dismissals • Motivation
• Counselling and coaching • Time management/stress management
• Employment of staff • Managing meetings
• Assertiveness and conflict resolution • Effective team building
What you said: What you said:
“High level of interaction and case examples.” “The course facilitator was energetic and
Katherine Lehane, Five Rivers knowledgeable.”
Maria Rogers, QA Compliance Specialist,
Rates: Integra LifeSciences
Member rate: €1900 | Non-member rate: €2100
Rates: Member: €1900 | Non-member: €2100
Delivery: Delivery: Online / Classroom / Blended
Online / Classroom / Blended
Start Dates & Locations:
Start Dates & Locations: Dublin: 23 March 2021, 10 May 2021,
Dublin: 10 February, 2 March 2021, 12 May 2021, 21 September 2021, & 16 November 2021
14 July 2021, 15 September 2021 & 9 November 2021 Galway, Donegal, Cork, Limerick, Waterford
Cork, Donegal, Limerick, Waterford & Galway: & Galway: 10 May 2021
14 July 2021
14Short
Programmes
How to be a dynamic Foundations
female leader 4 DAYS in HRM 2 DAYS
This highly interactive, engaging programme This programme aims to give those working in (or
will enable female leaders to accelerate their moving into) the area of HR, a range of practical
leadership journey. The programme will focus insights, approaches and techniques to use in areas
on how to embrace a leadership role, find an such as strategic HRM, performance management,
authentic voice and proactively manage a Employment Law and Industrial Relations. The
successful career. Each participant will leave with benefits of a strong Talent Management approach
a personalised action plan for their career and and developing a comprehensive learning and
a strong understanding of how to be a dynamic development process and ensuring the rewards
leader. Additionally, they will have an opportunity system in place suits the needs of all your
to network with other talented managers and hear employees, will also be highlighted.
from experienced female leaders.
Content includes:
Content includes: • Human Resource Management
• Where am I now? • Strategic human resource management
- Self-awareness • Performance management
- Understanding your strengths • Industrial Relations
- Importance of impression management • Talent management
• Employment Law
• Your role as a leader
• Employee engagement
- Strategic thinking and planning
• Change management
- Finding your voice as a leader
- Managing imposter syndrome
This programme is for:
• Building a network you can trust Managers and those who are new to the role of
- Communications and influencing HRM and who want to develop their personal skills
- Networking for people who hate networking in this area.
- Boundaries: Home and work life blur
What you said:
• Culture, change and politics
“Thoroughly enjoyed the course. As someone
- Organisational behaviour
new to HR and most of the concepts, I found this
- Power and influence
introduction very useful. The trainer was a brilliant
- The role of mentors and sponsors
facilitator.”
Anna Rozentale, Programme Manager -
This programme is for: People Operations Services, Google
Those at management level who wish to accelerate
their careers to the next level. Rates: Member: €800 | Non-member: €900
Delivery: Online / Classroom / Blended
Rates: Member: €1800 | Non-member: €2000
Delivery: Online / Classroom / Blended Start Dates & Locations:
Dublin: 24 June 2021 & 23 August 2021
Start Dates & Locations:
Dublin: 13 April 2021 & 12 October 2021
15Management Development Book now
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Programmes
(Short Programmes)
Foundations in Resolving Conflict
Management 2 DAYS Effectively 2 DAYS
This programme aims to give managers, or those The need to effectively deal with conflict as an
moving into management roles, the fundamental individual and within a team is a critical skill for
skills of effective management. Participants every manager. This course looks at different skills
will learn how to improve their leadership and and techniques to enable the participant to deal with
communication skills, how to deal with challenging conflict effectively.
staff while increasing motivation levels among those
in the team. The programme will give participants Content includes:
the ability to deal with a grievance or disciplinary • Causes of conflict, e.g. personal vs business
issue in an effective way. objectives/values
• Causes of interpersonal friction in the work
Content includes: environment
• The role of the manager • The effects of conflict on performance and the
• Prioritising tasks individual at work
• Delegation • Positive aspects of conflict
• Managing vs leading • Understanding behaviour and its effects
• Action centred leadership • The manager’s role in minimising and
• Communicating effectively – questioning, listening resolving conflict
• Motivating the team • Techniques to deal with conflict
• Disciplining others • Assertiveness skills
• Handling grievances effectively • Ways to create harmony at work and engender a
• Behaving assertively and handling conflict positive atmosphere
• Giving effective feedback
This programme is for:
What you said: All those who want to develop their ability to deal
“I learned a lot over the 2 days, particularly with conflict effectively.
learning the different methods of how to deal
with disciplinary issues, grievances and providing What you said:
feedback.” “Excellent insight to understanding the drivers
Jenna Carroll, CallPageboy. of conflict.”
Ger Reynolds, Director of Operations,
Rates: BD Enniscorthy
Member rate: €800 | Non-member rate: €900
Rates:
Delivery: Online / Classroom / Blended Member rate: €800 | Non-member rate: €900
Start Dates & Locations: Delivery:
Dublin: 24 February 2021, 28 April 2021, 14 July Online / Classroom / Blended
2021 & 22 September 2021
Galway: 8 September 2021 Start Dates & Locations:
Limerick: 8 September 2021 Dublin: 13 April 2021, 6 July 2021, 6 October 2021
Cork: 8 September 2021 & 17 November 2021
Waterford: 8 September 2021
16Book now
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Agile in Practice Training Needs
4 HALF DAYS Analysis 1 DAY
These workshops will help participants first to How can we ensure that our employees are
understand core principles and then to develop receiving the correct training? How should
their own ideas about how to apply them to improve we prioritise training for our team/department
efficiency in process and workflow and organisation? How can we monitor skill
improvement? An effective and comprehensive
Content includes: Training Needs Analysis (TNA) will ensure that
• Basic principles of Agile resources are channelled towards the right training
• Resource efficiency and flow efficiency to the right staff at the right time. The assessment of
• The importance of transparency and visualisation training needs is not a task solely for the HR team or
to the process L&D department. It is a skill for all People Managers,
• Agile tools like Kanban, Sprints, SCRUM and Value ensuring the appropriate identification, assessment
Stream Mapping and implementation of top-quality training.
• How to identify the critical success factors for
• Agile implementation for your own organisation / On completion of this programme, participants
individual or team will be able to:
• Look at the behavioural implications for embracing • Understand TNA principles
Agile and working in empowered teams • Clarify their TNA objectives and the approach to
suit their organisational needs
This programme is for • Apply the 10 step TNA process
Managers and Employees who want to become • Confidently apply various research methods to
familiar with the concepts of Agile and who want to identify training needs
apply them in their own operational settings. • Apply cost benefit analysis to training options
• Use Ibec’s TNA Toolkit
Rates
Member rate: €800 | Non-member rate: €900 This programme is for:
Executives, Managers and Officers who are involved
Delivery: in the area of training and development.
Online / Classroom / Blended
Rates:
Start Dates & Locations: Member rate: €385 | Non-member rate: €425
Dublin: 6 May 2021 and 13-14 May 2021
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 22 June 2021
17Management Development Book now
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Programmes
(Short Programmes)
Peak Performance – Getting Engaged -
Getting the best 1 DAY Leading For Engagement 1 DAY
from your people and Results
This programme is designed to assist managers This programme focuses on giving participants
with performance appraisals and the performance the critical skills and knowledge to ensure levels of
management process. Participants will learn the engagement are kept as high as possible within the
necessary skills to carry out this management team or throughout the organisation. Participants
function efficiently, effectively and with confidence. will go away with a range of practical tips,
techniques, best practice examples and policies
Content includes: and procedures that really work in the area of
• Managing performance and the employee lifecycle performance management.
• Aligned performance management
• The role of managers in performance management Content includes:
• Objectives and benefits of an effective • Research and best practice in employee
performance appraisal system engagement
• Managing the appraisal interview – preparation, • Engagement at different levels
structure, style • Your role as a leader
• Key communication skills in performance • Managing your thinking, mood and behaviour
management • Communication and its link to performance
• Delivering feedback to others and dealing with • Policies, practices, competencies and
challenging people measurements
• Questions for appraisals • Rewards and their value
• Managing poor and high performers • Devising your own engagement toolkit
This programme is for: This programme is for:
Managers required to carry out performance All managers with responsibility for people
appraisals and manage the performance of management and those interested in getting the very
their teams. best from their teams.
What you said: What you said:
“Excellent course. Well presented, highly interactive. “The training day went very well and all the team
Interesting, practical, fun!” really enjoyed it. Thanks to Ibec and to the trainer
Ruth Spain, Assistant Manager, for the work that went into delivering the training.”
Arab Irish Chamber of Commerce Alan Bennett, Head of Operations, K-Leisure Athy
Rates: Rates:
Member rate: €385 | Non-member rate: €425 Member rate: €385 | Non-member rate: €425
Delivery: Delivery:
Online / Classroom / Blended Online / Classroom / Blended
Start Dates & Locations: Start Dates & Locations:
Dublin: 7 May 2021 & 15 September 2021 Dublin: 10 March 2021, 21 July 2021
& 2 November 2021
18Book now
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Competency Based Critical
Interviewing Skills 1 DAY Conversations 1 DAY
Competency based interviewing is now widely This programme will help you to participate and
accepted as the most valid and reliable candidate speak up in critical conversations in a confident
selection method. In this programme participants and assertive way. The course will give you the
will comprehensively understand and practice the confidence to make your case in the presence of
competency based interview. more senior people and with challenging people.
Your confidence and recognition of your strengths
Content includes: will be developed throughout the programme.
• The most reliable methods of selection
• Recruitment life cycle Content includes:
• The fundamental principles of competency based • What are critical conversations?
interviewing • Our reactions to critical conversations
• What is a competency? • What makes an effective conversation?
• Key preparation required before interview • Getting your point across
• The best interview: “the structured conversation” • Types of difficult people and tips for
• The STAR Model handling them
• How to ask effective questions and listen as an • Handling questions
interviewer • Getting yourself heard
• Note taking techniques • Saying “No”
• How to score the candidate • Role-plays – your real life situations
• Role-play and feedback
This programme is for:
This programme is for: This programme is designed for those who want to
Executives, managers and those who are involved improve how they communicate on the phone, in
in the area of recruitment and selection. small or large groups, in formal or informal settings
with both individuals and groups.
What you said:
“I feel that any objectives I had set on arrival the What you said:
morning of the training were met 100%.” “Very informative, good group participation.
Nicola McClean, Feel supported in my future conversations.”
HR Generalist & Project Manager, Veolia Grainne de Burca, Educator, Oakfield Nursing Home
Rates: Rates:
Member rate: €385 | Non-member rate: €425 Member rate: €385 | Non-member rate: €425
Delivery: Delivery:
Online / Classroom / Blended Online / Classroom / Blended
Start Dates & Locations: Start Dates & Locations:
Dublin: 12 May 2021 & 4 November 2021 Dublin: 14 April 2021 & 14 October 2021
19Management Development Book now
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Programmes
(Short Programmes)
Coaching Skills Mentoring
For Line Managers 1 DAY Skills 1 DAY
This course is designed to introduce managers A mentor is and experienced person who advises
to the principles of coaching others for effective you over a period of time. While Mentors have
performance and enhanced team building. Line experience in their own areas of expertise, it is
managers will gain skills to assist with managing also important that they develop the skills to be an
and developing the team. Key tools to build trust, effective Mentor. The purpose, therefore, of this
facilitate self-awareness and draw out solutions programme is to develop the skills of mentors so
from coaches through effective listening and great that they can give this advice in an appropriate and
questions will be practiced and developed. effective manner.
Content includes: Content includes:
On completion of this programme, participants will • About mentoring
be able to: • The mentoring process
• Articulate with impact • Mentoring styles
• Listen properly • Mentoring skills
• Use feedback for development • Overcoming mentoring challenges
• Understand behaviour • The mentor’s toolkit
• Identify and set development goals • Practice and next steps
• Use coaching for conflict reduction
• Use a range of practical tools based on movement This programme is for:
and quietening the mind, allowing you to work in a Participants who would like to develop the key skills
more sustainable way to mentor colleagues effectively and understand the
different approaches to mentoring others and know
This programme is for: when to use them.
Managers who want to develop their skills as a
coach, so that they get the best from all those in Rates:
their team. Member rate: €385 | Non-member rate: €425
What you said: Delivery:
“I found the course to be extremely useful and Online / Classroom / Blended
practical in its delivery. This course is a must for
line managers.” Start Dates & Locations:
Ciara Murray, Team Leader, Allianz Partners Dublin: 6 May 2020 & 1 October 2020
Rates:
Member rate: €385 | Non-member rate: €425
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 18 February 2021, 12 May 2021
& 21 September 2021
20Book now
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Managing Learning Diversity
and Development 1 DAY & Inclusion 1 DAY
This programme is aimed at managers who This course will look at the legal framework around
have responsibility for managing learning and discrimination and equality, exploring how to move
development. It focuses on developing the from compliance to an inclusive workforce where the
knowledge and skills involved in managing the best talent is attracted, retained and grown within
training function, as well as covering recent research the organisation.
and trends.
Content includes:
Content includes: Equality, Diversity, Respect, Harassment, Dignity
• Learning and development trends and Inclusion
• Strategic HRM and learning and development • How do values guide what we do and how we
• The role of learning and development do things?
• Your responsibilities • Unpacking what they mean – how should they be
• Learning versus development shown in the way we work?
• Stages in the training process • Diversity wheel and understanding differences
• Training needs analysis • Unconscious bias – the neuroscience of how our
• Talent management brain operates
• Methods and levels of evaluation
• Overcoming resistance and barriers to training Language and culture
• Explore the impact of inappropriate behaviours
This programme is for: and language on individuals and teams
Those involved in managing the area of learning • Realise how and why perceptions may differ
and development within the organisation, or those between colleagues
moving into this role.
Bullying and Harassment and the Law
What you said: • 9 grounds of discrimination under the Equality
“Overall I found the course covered a wide variety of legislation
topics relating to training and development. It was • Case examples
a great starting point and I learned a lot of useful • The cost of getting it wrong
information that I will use on a daily basis.”
Kerri Leydon, Talent Acquisition & HR Coordinator, This programme is for:
LotusWorks All those with a role in the organisation for
promoting an inclusive working environment
Rates: which embraces diversity
Member rate: €385 | Non-member rate: €425
Rates:
Delivery: Member rate: €385 | Non-member rate: €425
Online / Classroom / Blended
Delivery:
Start Dates & Locations: Online / Classroom / Blended
Dublin: 3 June 2021 & 9 November 2021
Start Dates & Locations:
Dublin: 19 May 2021
21Management Development Book now
www.ibectraining.ie
Programmes
(Short Programmes)
Building a Wellbeing Remote Coaching in a New
Workplace 1 DAY World of Work 1 DAY
The workshop provides the tools required to The objective of this coaching programme is to
create employee wellbeing programmes and the facilitate the development of managers faced with
opportunity to draft a wellbeing plan the dilemma of coaching remote key performers and
teams in this changed environment
Content includes:
• Background and evolution of workplace wellbeing Content Includes
• Different models of wellbeing programmes • How to apply a range of practical coaching and
• Key steps and metrics for measuring success management skills in today’s changed workplace
of a workplace wellbeing programme • Developing the skills of remote coaching
• Understand the role of OHS in workplace wellbeing
This programme is for
This programme is for This programme is for of all levels of management
Those with responsibility for managing wellbeing faced with managing and coaching individuals and
at work and come from a number of disciplines teams remotely for the first time
including, Health and Safety, Human Resources
and existing Health and Wellbeing Teams Rates:
Member rate: €385 | Non-member rate: €425
Rates:
Member rate: €385 | Non-member rate: €425 Delivery:
Online / Classroom / Blended
Delivery:
Online / Classroom / Blended Start Dates & Locations:
Dublin: 24 February 2021
Start Dates & Locations:
Dublin: 16 April 2021, 2 July 2021, 3 September
2021 & 3 December 2021
22Book now
www.ibectraining.ie
Mindfulness- Leading Remote Teams:
Leading in Times of Crisis HALF DAY Building resilience amidst 1 DAY
new challenges
This workshop equips leaders with skills that This programme will provide participants with the
cultivate compassion, self- awareness and provides skills and insight they need to effectively lead and
a tool kit on how to lead an organisation mindfully manage remote teams.
Content includes: Content includes:
• What is Mindfulness? • How to incorporate and include best practice
• How to manage your response to uncertainty leadership skills leading and managing remote
• Behavioural changes requirement to managing teams
stressful environments • Techniques to enhance virtual communication
• Mindful Communication and coaching skills including building
• Toolkit on Mindful Leading psychological safety
• Skills to build trust remotely
This programme is for • Recognition of autonomy in remote teams in
Anyone interested in leading with compassion in supporting a collaborative working environment.
times of crisis • How to foster team spirit and inclusive leadership
remotely
Rates:
Member rate: €195 | Non-member rate: €250 This programme is for
This programme is aimed at management,
Delivery: leadership and HR professionals in organisations
Online / Classroom / Blended who have been forced to shift to remote working
due to the COVID-19 pandemic
Start Dates & Locations:
Dublin: 10 March 2021 Rates:
Member rate: €385 | Non-member rate: €425
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 10 March 2021, 15 June 2021
& 16 September 2021
23Management Development Book now
www.ibectraining.ie
Programmes
(Short Programmes)
Virtual Resilience Developing Virtual Selling
and Wellbeing 1 DAY Skills 1 DAY
Building resilience and wellbeing’ is particularly This programme is designed to provide a
relevant for individuals and organisations dealing comprehensive grounding in selling and through
with change and uncertainty. the medium of virtual communication. Participants
gain the necessary practical skills to sell confidently
Participants will build upon and develop their and effectively in this new normal, and visible
adaptive capacity and psychological wellbeing, improvements in effective sales communication will
specifically during times of adversity. be immediately evident
Content includes: Content Includes
• Designed to deliver upon an organisation’s • How to optimise home or office set up for virtual
Wellbeing strategy looking at presentation and selling
• Building Emotional Resilience • How to deliver sales pitches effectively through the
• Building Cognitive Resilience virtual medium
• Mindful Awareness • How to engage clients and gain the trust and
• Developing Purpose at work commitment virtually
• How to stand out from the competition with
This programme is for outstanding virtual presentation and selling skills”
Employees working at all levels of an organisation in
any industry This programme is for
Sales Representatives, Sales Managers, Business
Rates: Development Managers, Sales Training Teams,
Member rate: €385 | Non-member rate: €425 Sales Directors
Delivery: Those involved in the development of annual training
Online / Classroom / Blended plans within sales organisations
Start Dates & Locations: Anyone who wants to radically improve the quality
Dublin: 23 March 2021, 17 June 2021 and effectiveness of their sales pitches and
& 22 September 2021 conversations in the virtual setting
Rates
Member rate: €385 | Non-member rate: €425
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 11 January 2021, 5 August 2021
& 20 September 2021
24Book now
www.ibectraining.ie
Managing Remote Working -
The HR and OHS Perspective HALF DAY
Remote Working (also known as Home Working
or E-Working) has become a common working
practice for many organisations. According to Ibec
Research, 37% of companies surveyed had remote
working 1-2 days per week, 7% having full time
arrangements in place. Questions on this topic
represent a significant number of calls into the Ibec
Knowledge Centre.
Our workshop is designed to enable participants to
effectively manage Remote Working arrangements
in the workplace.
Content includes:
• Overview of the Legal Requirements (Employment
Law and Occupational Health & Safety)
• Developing a Remote/Flexible Work Policy
• Managing Remote Working
• Case Studies
This programme is for:
HR and OHS professionals, or anyone responsible
for managing Remote Working arrangements.
What you said:
‘A practical, professional and reasonable look
at how to manage remote working in your
organisation.”
Grainne Quinn, Business Resource Manager,
Exterion Media
Rates:
Member rate: €190 | Non-member rate: €215
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 25 March 2021 & 13 October 2021
25Business, Operations and Finance Programmes 26 Book now www.ibectraining.ie
Business, Operations
and Finance Programmes
(Short Programmes)
Innovation and Introducing Managers
Change Management 2 DAYS to Change 1 DAY
This programme will provide managers with the This programme will provide an understanding of the
ability to create an innovative work environment dynamics of change in an organisation and the skills
and to equip them with the knowledge and skills to needed to manage that change while sustaining
implement best practice in planning and delivering productivity and morale.
change within their organisations.
Content includes:
Content includes: • Understanding change
• Clarity on the drivers and impact of change • Managing people through change and its impact
• Leading and managing change • Communicating change
• Communication and engagement • Sustaining change
• Developing an innovative and creative • Action planning
environment
• Sustaining change This programme is for:
Managers and team leaders who are operating in
This programme is for: a change environment or who will be supporting/
All managers with responsibility for people driving the rollout of a change programme.
management and those interested in getting the
best from their teams. Rates:
Member rate: €385 | Non-member rate: €425
What you said:
“The course was very well delivered. Instructor was Delivery:
very engaging and very knowledgeable.” Online / Classroom / Blended
Derek Gallagher, Business Process Design Director,
G4S Cash Solutions Start Dates & Locations:
Dublin: 11 May 2021
Rates:
Member rate: €800 l Non member rate: €900
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 8 June 2021 & 19 October 2021
27Business, Operations Book now
www.ibectraining.ie
and Finance Programmes
(Short Programmes)
Change Developing and
Awareness 1 DAY Implementing Strategy 1 DAY
The purpose of this programme is to raise Research shows that 9 out of 10 strategies fail,
awareness of the reasons for change, the process often through poor execution. This programme
of change and the importance of communications has been designed to give managers the tools and
in change initiatives. techniques to identify and develop strategies for
their organisations and plans for deployment.
Content includes:
• What is change and why it happens Content includes:
• Understanding and dealing with change • Charting the changing landscape –
• Resistance to change looking at the external environment
• Models in understanding change • A reality check – capabilities and resources
• Communication skills and change • Evaluating the options
• Tools and tips to help us deal with change • Developing and cascading strategy using the
• Communication style Balanced Scorecard
• Growth mind-set • Planning for change
• Emotional intelligence • Staying on course
• How can you contribute to the change?
This programme is for:
This programme is for: This programme is designed for senior managers in
Participants who would like to create an organisations, as well as business owners who wish
awareness and understanding of the reasons for to gain an understanding of how to develop and
the need for change and how best to navigate implement strategy in their organisations.
through that change.
What you said:
Rates: “The presenter was really good, very knowledgeable
Member rate: €385 | Non-member rate: €425 and kept my attention the whole day.”
Helen Burke, Manager, IDA
Delivery:
Online / Classroom / Blended Rates:
Member rate: €385 | Non-member rate: €425
Start Dates & Locations:
Dublin: 19 May 2021 Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 12 May 2021 & 20 October 2021
28Book now
www.ibectraining.ie
Finance and Project
Accounting Made Easy 1 DAY Management 1 DAY
This programme will build your confidence, This interactive programme is designed to deliver
knowledge and financial awareness. This is a vital the necessary skills to successfully manage a
area for all managers to be familiar with and to have project from inception to completion. Participants
the confidence to deal with. will gain a wealth of knowledge in the essentials of
project management.
Content includes:
• Understanding business accounts Content includes:
• Balance sheets, profit and loss, cash flow • Recognising the characteristics of a project
• Depreciation, stock valuations, accruals and • Identifying the life cycle and phases of a project
prepayments • Taking action at each stage of a project
• Interpreting data using defined financial ratios • Key communication and interpersonal skills
and key performance indicators • Assertiveness and interpersonal effectiveness
• Techniques for forecasting and budgeting • Ensuring deadlines are agreed and met
• Evaluating expenditure • Delivering results every time
• Investment appraisal
This programme is for:
This programme is for: All managers who want to develop excellent
Non financial managers with budgetary project management skills that really make a
responsibilities. difference.
What you said: What you said:
“Great presentation/people skills. Trainer appeared “The course gave me a fantastic overview of
to have a good knowledge of most industries.” the correct structure and process for project
Janice Smith, Senior Fleet Portfolio Underwriter, management. The focus on communication
Liberty Insurance was fantastic.”
Jennifer White, HR Recruiter, Circle K
Rates:
Member rate: €385 | Non-member rate: €425 Rates:
Member rate: €385 | Non-member rate: €425
Delivery:
Online / Classroom / Blended Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 12 May 2021 & 3 November 2021 Start Dates & Locations:
Dublin: 8 April 2021, 28 July 2021
& 21 September 2021
29Business, Operations Book now
www.ibectraining.ie
and Finance Programmes
(Short Programmes)
Financial Planning Corporate
in a Crisis 1 DAY Governance HALF DAY
This course highlights the importance of This programme will equip you with the tools,
incorporating subjective judgments into financial frameworks and resources to re-evaluate corporate
decision-making, empowering you to firmly grasp governance in your business, identify the gaps and
the bigger picture and become a more effective make changes.
leader in looking at how will you generate value,
how you manage cashflow and who & how will your Content includes:
choices impact • The context, evolution and meaning of corporate
governance
Content Includes • The director and the law - legal and regulatory
• Cashflow Management framework
• Understanding the priorities • Who are the directors? Duties and liabilities
• The cost of doing nothing • The board’s role in corporate governance
• How do we find and service our customers • Boundary tensions – the different roles of directors
and management
This programme is for • Board structure and composition factors
The programme is geared to Senior Management/ • Effective boards – what do they do and what do
Decision Makers with the organisation they look like?
• Corporate governance codes – international
Rates: influences
Member rate: €385 | Non-member rate: €425 • Do’s and Dont’s as a director – how to
protect yourself
Delivery:
Online / Classroom / Blended This programme is for:
Owners, directors and senior managers who
Start Dates & Locations: need to understand more about the corporate
Dublin: 25 February 2021 governance area.
What you said:
“Excellent course, well structured and practical.
Good use of relevant examples.”
David Parr, Director, Farrans
Rates:
Member rate: €450 | Non-member rate: €500
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 1 April 2021, 7 July 2021
& 21 October 2021
30Personal
Development
Programmes
31
31 Book now
www.ibectraining.iePersonal Development Book now
www.ibectraining.ie
Programmes
Managing Occupational Leading With Emotional
Health & Safety 2 DAYS Intelligence 1 DAY
Accredited by: Technological University Dublin Leading with Emotional Intelligence is an
CPD - Level 6 on the NFQ (5 ECTS) engaging and interactive one-day workshop in
which you explore your Emotional Intelligence in
This programme is designed for anyone interested
order to develop and enhance your leadership
in developing competence in Occupational Health
effectiveness.
and Safety (OHS) management. This includes HR,
Facilities or Office managers who have a lead OHS
Content includes:
responsibility. This course is highly relevant and
• Introduction to Emotional Intelligence
impactful for all those involved in OHS management
• Why it is important - linkage to business results
within your organisation, regardless of size or
• Emotional Intelligence toolkit
risk profile. This programme is designed to build
• Leading with attitude
the competence, skills and knowledge of those
• Enhancing awareness - of self/others
responsible for this critical area of your business,
• Linking feelings to behaviours
particularly in today’s Covid-19 environment.
• Managing with Emotional Intelligence -
giving feedback
Content includes: • Developing Emotional Intelligence - practical tools
• OHS and the law • Habit change
• Safety management systems • Action planning
• Communication and consultation
• Do’s and Dont’s This programme is for:
• Investigating accidents, risks, incidents Participants wishing to improve their awareness
and hazards of self and others, so they can maximise their
• Improving the safety culture interpersonal relationships. This workshop is
• The role of the HSA particularly relevant to anyone moving into or
• Emergency currently in a management or leadership role.
• Integration of HR and OHS procedures
• Behavioural safety What you said:
“The trainer presented the course in a fantastic
Who Should Attend? manner. There were activities throughout the day
Anyone who wants to improve their skills and and I have tangible takeaways.”
competence managing risks, implementing OHS Shane Reid, Wellness Executive, Zevo Health
law, investigating accidents and communicating the
OHS message in their organisation. Rates:
Member rate: €385 | Non-member rate: €425
What you said:
“I would highly recommend this course for anyone Delivery:
at any level of supervision in the workplace.” Online / Classroom / Blended
Bob Cowman, Operations Manager, Oxygen
Environmental Start Dates & Locations:
Rates: Member: €1000 | Non-member: €1200 Dublin: 15 April 2021, 8 July 2021
Delivery: Online / Classroom / Blended & 10 November 2021
Start Dates & Locations:
Dublin: 11 May 2021 & 14 September 2021
32Book now
www.ibectraining.ie
Facilitation Manage Your
Skills 1 DAY Time Effectively 1 DAY
This programme is designed to provide a This programme will help you prioritise your work
comprehensive grounding in the development effectively and become more productive and
of excellent facilitation skills. Participants will efficient. You will learn to become more proactive in
gain sufficient knowledge and practical skills to how you organise your time, and to take control of
design and run high-quality facilitated workshops your life at work.
and meetings, ensuring they achieve successful
outcomes in a timely manner. Content includes:
• How to ensure your business goals become part
Content includes: of your ‘to-do’ list
• What is facilitation? • Develop your planning skills
• Profile, role and skills of a facilitator • Solutions to time stealers
• Conducting a facilitated session • Manage your professional working relationships
• How groups work • How to do the right task, at the right time
• Developing focused questions • How and what to delegate
• Identifying a facilitation methodology • How to say ‘No’
to match the situation • Take back control
• Modes and techniques of facilitation
• Skills practice This programme is for:
All those who want to become more effective
This programme is for: managers of their own time, ensuring priorities are
Anyone who wants to radically improve the quality identified and achieved.
and effectiveness of workshops, meetings, change
programmes or other such key interventions in their What you said:
organisations. In particular it is suitable for Change “Very valuable programme with lots of tips and
Managers, Team Leaders, Project Managers, HR helpful advice on how to be more effective.”
and L&D Managers. Clare Ruddy, European Refreshments
What you said: Rates:
“The trainer related very well with everyone, and Member rate: €385 | Non-member rate: €425
made the course very enjoyable and relevant. I will
enjoy putting my new skills into practice.” Delivery:
Hannah Kenny, Investigation Facilitator, Online / Classroom / Blended
Astellas Ireland
Start Dates & Locations:
Rates: Dublin: 21 April 2021, 13 July 2021
Member rate: €385 | Non-member rate: €425 & 7 September 2021
Delivery:
Online / Classroom / Blended
Start Dates & Locations:
Dublin: 15 April 2021 & 20 October 2021
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