WELCOME TO OUR PLACE IN 2020 - Tirau Primary School
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WELCOME TO OUR PLACE IN 2020 Dear Parents and Caregivers, Welcome to Tirau Primary to what is going to be another exciting year for our school. We continue to grow and look forward to having you as part of our wider school community. At Tirau Primary, we want everyone to achieve at their very best and our mission statement is “Whatever is worth doing is worth doing well.” In 2020 we will be launching our new vision “Growing Successful Learners Together’ and making this live across our school. This fits in beautifully with our whakatauki Ka tū tahi tatou kit e kohikohi i te mātauranga hei orange tinana, hei orange wairua kia tū tangata ai tatou We gather to learn, to nourish to flourish. Here we stand together. We think it is important that every child can read and write for success. We also strongly emphasise the learning of mathematics. Our classrooms provide rich, vibrant learning environments and our teaching staff have a genuine passion for teaching and learning. All staff are involved in a wide range of new professional development opportunities based around writing and Oral Language and the use of this as a basis for learning. We have worked to create our school values that encompass thoughts from our students, parents and staff. TIRAU LEARNerS means: L – Life-long Learning E – Excellence A – Actively Involved R – Respect N – Nurture er S – Success We have developed our Tirau LEARNer Competencies and the PRIDE Programme that is undertaken by our Year 4, 5 & 6 students is a voluntary programme that fits with our values. Students at Tirau are encouraged to be physically active through our extensive outdoor education programmes and also through other optional sports activities. We look forward each year to combining with the Putaruru Schools cluster for district events such as swimming and athletics sports. Students in the school are also heavily involved in soccer, netball, rugby, cricket and touch rugby. The school maintains its rural character in a number of ways. As part of this we annually hold a well supported Agriculture Day and students, prize winning lambs, calves and kids are invited to participate in the Group Day. Our school is fortunate to have a very supportive PTA which assists the school in a variety of ways. In 2020 our PTA will be raising funds to support our LEARNerS in a variety of ways be providing extra resources for the school. Tirau Primary strategically works to develop confident, connected, life long learners and future thinkers. We aim to work in partnership with the community to ensure the success of all our students. We value our close relationship between home and school. So please feel free to come in and discuss your child’s progress with us at anytime. We welcome classroom helpers and Reading Tutors if you would like to help in any way let us know. Kind Regards Siobhan Patterson (Principal)
A NOTE FROM THE BOARD OF TRUSTEES Chairperson: Alan Watkins Members: Nev Brewster Gaby Bond Vicki-Ann Brown Rose Nelis Veronica Maree Siobhan Patterson (Principal) Denise Mathers (Staff Rep) Freda Leonard (Secretary) The Board of Trustees would like to welcome all children and staff back to school this year. We would especially like to welcome the new entrants and their families who have recently arrived in our neighbourhood. We also extend a warm welcome to new staff members who may join our team during the year. We, as a Board, offer our full support to our principal Siobhan Patterson and the management team, Mrs Denise Mathers as Deputy Principal and Mrs Megan Smith as Junior Team Leader. We have entrusted them with the responsibility of managing the day-to-day operations of the school. We also invite all children, their families and staff to join the Board in offering their support to the management team. Policies adopted by the Board of Trustees are available at our school office for your perusal. The Board of Trustee meetings are usually held on a Tuesday at 7.00pm in the Learning Centre. Dates for these will be published in our fortnightly newsletters. Parents and the public are welcome to attend. We look forward to working and socialising with you all this year and wish you and, in particular, the children of the school, the very best for 2020. Regards Alan Watkins (Chairperson)
SCHOOL GOALS It is anticipated that every student at Tirau School will have the opportunity to achieve to his / her potential according to the guidelines of the National Education Goals, National Administration Guidelines, the New Zealand Curriculum and the associated curriculum statements. Particular attention will be given to achievement in reading, written language and mathematics. As guided by the New Zealand Curriculum, most students will be expected to be working in each essential learning area at: Level One: Year 1-2 Level Two: Year 3-4 Level Three: Year 5-6 Our curriculum usually incorporates an aspect of inquiry learning and it is linked to our theme for the year. Each term has focus, which will be linked to one or more of the key areas of Social Science, Science, Technology and Health. In addition, Tirau School will seek to enable all students: • To develop a love of learning and a strong foundation for life long learning. This includes an ability to inquire thoroughly, problem solve meaningfully, work independently, make choices and cope with change. • To prepare for their next educational level and achieve at their highest academic standard • To demonstrate confidence, enthusiasm and a positive sense of self esteem • To be able to appreciate, value and celebrate differences among people • To work with ease in the ever changing world of information technology • To develop a sense of belonging and self worth, irrespective of ability, disability or ethnic background • To foster imagination and creativity • To take responsibility for their own learning and understand their learning style • To develop and flourish within a positive and community linked environment • To experience learning through the key competencies, core values and principles of the curriculum Our 2020 School Charter will be available in the office area of the school and on the school website from the beginning of March. Feel free to come and view it and ask any questions.
VISION Growing Successful Learners Together WHAKATAUKI Ka tū tahi tatou kit e kohikohi i te mātauranga hei orange tinana, hei orange wairua kia tū tangata ai tatou We gather to learn, to nourish to flourish. Here we stand together. MISSION At Tirau Primary we believe whatever is worth doing is worth doing well to develop LEARNerS ready to take on the world. We do this through: • Delivering individualized learning programmes, based upon students learning needs and interests; • Developing and nurturing students to become committed, connected, life long learners; • Recognising individual success as the best of one’s ability; • Encouraging children to be independent learners with self worth and self-esteem; • Providing programmes which deliver the National Curriculum, emphasizing Literacy and Numeracy; through National Standards. • Having a commitment to academic excellence; • Providing a stimulating learning environment, using a problem solving approach; • Providing opportunities for initiative, independence and leadership; • Having a commitment to the needs of students whatever their abilities by means of a wide range of programmes, approaches and support; • Providing an extensive and stimulating range of academic, sporting, social, cultural and artistic experiences together with education outside of the classroom; • Developing pupils with cultural empathy and understanding • Having ICT equipment and programs to give our students and staff the relevant skills to access information and facilitate curriculum delivery; VALUES WE UPHOLD We have 5 key values that are part of our everyday vocabulary at Tirau Primary School with all the values and key concepts covered as part of our teaching and learning within the classroom. TIRAU LEARNerS means: L – Life-long Learning E – Excellence A – Actively Involved R – Respect N – Nurture e r S – Success
SCHOOL WEBSITE Our school website – www.tirau.school.nz contains a lot of useful information that can be of use to you. We use the Skool Loop app which can be downloaded from the Apple Store or Google Play. Once installed please select Tirau Primary. SCHOOL TERM DATES AND CONTACT DETAILS TIRAU SCHOOL YEAR – 2020 TERM 1 Monday 3rd February - Thursday 9th April th TERM 2 Tuesday 28 April - Friday 3rd July th TERM 3 Monday 20 July - Friday 25th September th TERM 4 Monday 12 October - Wednesday 16th December th TEACHER ONLY DAY Friday 27 March TEACHER ONLY DAY Friday 12th June PUBLIC HOLIDAYS th WAITANGI DAY 6 February TEACHER ONLY DAY Friday 27th March GOOD FRIDAY 19th April EASTER MONDAY 22nd April EASTER TUESDAY 23rd April ANZAC DAY 25th April QUEEN’S BIRTHDAY 3rd June LABOUR DAY 28th October TIRAU SCHOOL STAFF 2020 PRINCIPAL Siobhan Patterson DEPUTY PRINCIPAL Denise Mathers JUNIOR TEAM LEADER Megan Smith TEACHERS Georgia Robertson Denise Thompson Margaret Tiddy Laura Wallace LEARNING SUPPORT TEACHER Judith Robinson PART TIME TEACHERS Rebekah Bardoul Tania Edmeades EXECUTIVE OFFICER Freda Leonard TEACHER AIDES Tanya Putt Kelly Fisher Bobbie Basalaj Rebecca Van Warmerdam CARETAKER: David King CLEANER: Cleantastic Cleaners
OFFICE HOURS The School Office is staffed from 8.30am – 3.15pm daily CONTACT US 69 Main Road Phone: 07 883 1653 Fax: 07 883 1269 TIRAU 3410 E-Mail: email@example.com firstname.lastname@example.org Website: www.tirau.school.nz THE SCHOOL DAY 8:50 am – School day begins – Teaching Block 1 11:00 am – 11:40 – Morning Tea, children are supervised eating for the first 10 minutes 11:40 am – Teaching Block 2 – (each class will have a fitness/snack break of approximately 10 minutes during this teaching block.) 1:20 – 2:00pm – Lunch – children are supervised eating for the first 10 minutes. 2:00 pm – Teaching Block 3 begins 3:00 pm – School day ends Staff members, who actively rove around the school, supervise students in the playground during breaks. We also will have year 5 & 6 peer mediators who help to support the students with minor problems and conflicts. We all use a problem solving approach that help repair the relationship and allows the children to decide on the consequences with the support of an adult or trained mediator. The questions we ask are: ö What was happening? ö What were you thinking about at the time? ö Who was affected by what was happening? In what way were they affected? ö What do you need to do to make things right? ö What needs to happen to make sure that this doesn’t happen again? ö What can I do to help? STUDENT ABSENCES Illness or Unexpected Absence If your child is ill please either submit an absence form through the school website – www.tirau.school.nz or ring the school office to inform us of the reason for absence. Expected Absence If you know your child is going to be absent due to an appointment, family holiday or other reason please let your child’s teacher and the school office know. You can do this by sending an email, note or ringing.
UNIFORMS At Tirau Primary all of our school students wear a compulsory uniform everyday. Plain black shorts/longs/skirts can be worn with this uniform as well as a plain black thermal long sleeved top under the polo shirt for winter times. We will also allow a plain black cardigan or polarfleece for the warmer times of year. Please do not allow your child to wear colourful or branded clothing as part of their uniform. We recommend that all items are clearly named to avoid confusion. Cost of Items available from our school office- (all prices are GST Inclusive) Short Sleeve Sports Shirt - $36 Polar Fleece Tops - $46 Polo Shirts (cotton blend) - $36 Hats - $5.00 LOST PROPERTY Lost property is collected by the senior students and returned to the owners if they are named. ASSEMBLIES In 2020 we are reviewing our Friday afternoon assemblies and looking at different ways to showcase our learning for our school community. We will continue to present our class, learner and Ruru awards but this will be done at our values assembly held at 9:00 am each Monday. Parents and family members are welcome to join us for this. We will send further information out in Term 1 about opportunities for learning showcases. SCHOOL BUSES Bus Lists are established for children regularly travelling on the buses but we need to know if there is any occasion when your child will not be on the bus. If there is a special occasion, please write or phone the office and the bus list will be altered accordingly. If for any other reason you pick your child up after school, YOU MUST sign them off or leave a note on the bus list or inform the duty teacher. NB Children are not allowed to sign themselves off the bus list – this must be done only by a parent or staff member. Every year each family will need to sign a Code of Conduct to ensure they are aware of the expectations of students whilst travelling on the bus, which includes wearing a bus vest at all times. The students will be issued with a free bus vest at the beginning of the school year. If your child misplaces their bus vest during the year there will be a $10 charge and they will be issued with a new vest. We will be checking that all children have bus vests each day. They will have one warning if they don’t have a vest, if they don’t have a bus vest on a second occasion in a week a letter will be sent home. If your child travels to school by bus in the mornings they are supervised in the our before school care programme Students who travel by bus after school report to our After School Carer and then are supervised as they play in the Learning Centre until a bell rings at 3:30, they then line up outside the senior classrooms. All children are ticked off the bus list and then taken up to wait for the bus in the bus shelters. The buses normally depart from school by 3:40.
COSTS FOR SCHOOL TRIPS and SCHOOL CONSUMABLES FEE In 2020 we have opted into the school donation scheme so we will not be charging for school trips or be charging a consumables fee for the year. USE OF GROUNDS Members of the school community who come in and use the school grounds after school during the week and during the weekends do so at their own risk. There is no supervision officially provided and we expect parents to accept responsibility for their own children. Please be aware of who they are coming with and what they are doing. The BOT may withdraw this privilege from people who decline to cooperate. PLEASE NOTE Driving vehicles into the school grounds over the asphalt courts is discouraged. If you need to bring a vehicle in, please use Highway 27 entrance. SMOKE FREE ENVIRONMENT In accordance with the SmokeFree Environment Act 1990 the grounds and buildings of Tirau Primary School are smoke free and we ask that all visitors to our learning spaces respect this. AFTER SCHOOL PROCEDURES FOR RELEASING STUDENTS In light of the Health and Safety legislation that was introduced a few years ago and we have the following procedures for releasing students at the end of the day. At 3:00 when the bell rings the children will be released as follows. Bus Children and Children in After School Care will be collected by one of the After School staff and taken to the learning centre. Children who walk home or are escorted across the crossing will be released to leave the school grounds in a timely manner. All other children will remain in their classroom where they will be supervised by their class teacher. They will then need to be collected by a parent or designated person directly from the classroom. Please update the office about any changes to the after school arrangements for your child as soon as possible We ask that no children play in the playground at this time unless actively supervised by a parent or guardian. To ensure our records are up to date about the people designated to collect your child and also to confirm how they get home from school each family must fill in the form and return to the school office. It is very important that the school office is notified immediately if there is a change to the arrangements for your child so that staff can be informed. We will not be allowing anyone other than the designated person to collect a child. If a child has not been collected by 3:15 we will contact families and the children will be placed into After School Care at the parent’s cost. Before school children are supervised in classrooms from 8:30 and because there is no teacher roaming on duty at this time as they are connecting with students and parents and getting ready for the day we will not be allowing children onto the playground before school unless actively supervised by their own parent or caregiver. At times we do have children who live close to the school grounds returning after they have been home, we ask that they refrain from being back on the school grounds before 3:20 and we encourage parents to be onsite supervising as they are using the school grounds at their own risk, as a school we cannot ensure their safety.
PARENT SUPPORT Parents and friends are always welcome here at school. The staff and children appreciate seeing you all turn out to special events like sports days etc. and without your support it would be very difficult to do many of the activities offered. We know we can count on your support and we truly appreciate it. We also appreciate parent helpers in classrooms. In 2020 we want to formalise a parent help programme. We will be looking for interested parents who we will then provide some training in ways to support in the classroom then organising a time table for them to volunteer in classes. Teachers enjoy having parents helping with reading and writing groups along with other support jobs in the classroom. We also have parents who help around the school with projects such as environmental group. If you are interested in helping out in any way just come in and see us. PARENT AND TEACHER ACTION GROUP We are a passionate group of parents and grandparents giving back to our school community. We run a number of fundraisers during the year, including sausage sizzles, a fun disco for the children, raffles and our large community event, which is always a great night out. We are an active and social group and would love to welcome new members. We try and make all of our meetings and fundraising efforts fun for those involved. Meetings are held twice a term and are advertised in the school newsletters. Even if you are unable to make meetings, please let us know if you’d like to contribute to the PTA in some way as we can add you into our contact list. We’d also love to hear from you if you have ideas for fundraisers. Contact: Chairperson: Lynda Tomalin Email – email@example.com CAR PARKS Please use the car park situated on SHW 27 for picking up and dropping off students. When entering or leaving please take extra care and watch out for children. For safety reasons we do not allow children who are waiting to be picked up after school to wait up on the footpath. If you are collecting your children, please park in the car park and come to the front of the school to collect them. Please do not park around the centre island as this affects traffic flow in the carpark. We also ask that you encourage your children to not run across the carpark – we have had a number of near misses. Please be considerate about not using the accessible parking space in the senior area and the area next to the accessible parking space in the junior school as this makes it difficult for the family using this space. LIBRARY In recent years the school have continued to increase the quality and quantity of books in our library. There is a tremendous amount of work put in by some of our staff. We insist that all children have a library bag to protect the books from accidental damage. We also insist these books be kept well away from young children who are keen on scribbling and tearing. If books are accidentally damaged so as to make them unsuitable for continued use, we would appreciate a donation to cover its replacement.
STATIONERY This year we request that parents purchase their stationery online from Office Max at myschool.co.nz All class stationery lists are loaded onto this site. A few New Entrant packs will be kept at the office plus limited supplies of stationery if students require a replacement during the year. REPLACEMENT STATIONERY During the year when children require replenishments, a note will be sent home specifying what the item is and its cost. Please action the note quickly so the children’s work is not unduly interrupted. EMERGENCY PROCEDURES All schools are required to have an emergency procedure to follow in the event of a fire, storm, earthquake or similar type of civil emergency. All schools are required to practise their emergency drills at least once a term. We believe it is important that parents know the procedure the school will follow in the event of an emergency. Please note: If we have to evacuate our school grounds we will evacuate to the Tirau Co-Operating Church Hall Main Road Tirau. EVACUATION PROCEDURE In the event of a FIRE the warning is given by the automatic bell system at which time there will be an orderly evacuation from classrooms to an assembly point in the middle of the main sports field where the roll is taken and all children and adults in the school are required to be accounted for. Our normal evacuation procedure also covers checking all out-buildings. LOCKDOWN In the event of a Lockdown being implemented at Tirau School there will be an intermittent ringing of the bell for 40 seconds. The procedure is for all children/staff/visitors to go to the nearest building lock themselves in and then get low and keep quiet. Please do not come down to school if you hear of a Lockdown at school, as we are not allowed to open the door to anyone. Also please do not ring the school, as we need to keep the lines open for communication with emergency services. We will endeavour to update our Facebook page when it is practicable to do so. At the conclusion of the Lockdown a roll will be taken to make sure everyone is accounted for. CIVIL DEFENCE In the event of a CIVIL DEFENCE emergency and the school having to be evacuated, the Civil Defence Controller, in consultation with the Principal, will arrange for transportation of all of the students to a safe area and parents will be notified by a special broadcast on the nearest broadcasting radio station as to when and where the children can be collected. Please listen to the radio and do not try to telephone the school as the telephone needs to be kept free for emergency messages. In the event of an emergency occurring, the staff of the school will care for the students until they are collected by parents or a suitably known alternative. Any parents collecting students MUST check in with the Deputy Principal or office, they will make note of which students have been collected, and by whom.
EARTHQUAKE In the event of an EARTHQUAKE no obvious alarm is required. It would be obvious to all. The procedure we follow is that the students, on the command of DROP, will crawl under their desks and hold on to their desk legs. At the conclusion of the earthquake, there will be an evacuation, and the roll will be taken and all people accounted for. MEDICAL INFORMATION Please advise the School Office if your child has ANY medical condition we need to know about so that our emergency file can be kept up to date. Any medication to be administered at school will be given only after a signed Medical Consent form is received. Any medication must be kept in the Medical Room cabinet (and have the original label on it stating Patient’s name, Dr, dosage of medicine and expiry date). Our Executive Officer or Duty Teacher will make arrangements for its administration. SUN PROTECTION As you know, the sun can cause lots of problems these days. Please ensure during the summer months that your child has a wide brimmed hat or cap with a flap at the back available to wear when outside the classroom. We also ask that all children have their own bottle of SPF 15+ Broad Spectrum sunblock lotion that complies with the Australian Standard, and that the children know how and when to apply it. Sunblock is available at school as a back-up, but the school cannot provide for the needs of everyone. Hats are available for purchase from the school office for $5.00. HEALTH MATTERS Our Public Health Nurse visits the school regularly and she is always available and prepared to discuss health matters with you. DENTAL THERAPIST The Dental van visits our school annually for assessment of your child’s teeth. We will inform you when they are scheduled to visit. If you urgently need to visit the dental team outside of these visits please phone 0800 TALK TEETH (0800 825 583) LUNCHES Subway is available to order for lunch on a Wednesday only. This is in alignment with our schools Healthy Eating Guidelines. Please order before 9:00 am at the school office. Your child needs to have $7.50 in a named envelope to place in the basket on the office desk. WEDNESDAYS Subway lunch (ham and salad roll, biscuit, drink) $7.50
SCHOLASTIC LUCKY BOOKS At least twice each term a Scholastic Lucky Book Club Catalogue will be sent home with your child. We are encouraging parents/caregiver to order online at scholastic.co.nz/LOOP or by downloading the app. Your books will be delivered to school and we will give them to your child to take home or we can hold them at the office for you to collect if requested. We would prefer this way of ordering instead of cash. If you do wish to send a cheque along with your child’s order please make it out to Scholastic New Zealand. SPORTS Every year we have a number of school sporting events. The children who excel at our school events may be selected to represent Tirau Primary School at Interschool events alongside other Putaruru Schools Term 1 – Swimming Sports – usually early March Duathalon/Triathlon – usually late March Term 2 - Cross Country – every even year Term 3 – Winter Sports tournament Yrs 4-6 Term 4 - Athletics SPORTS TEAMS There are a number of sporting codes that we enter teams into each season, the competitions take place in the following terms. Cricket Term 1 Yrs 3-6 Touch Term 4 all children Friday after school Netball Term 2 Year 3 – 6 play in teams Friday after school Years 1 – 4 can do the Future Ferns programme Friday after school Football Term 2 all children Saturday Mornings Basketball Term 2 Year 5 & 6 Tuesday after school Rugby is played through clubs – each season information is shared through our school newsletter Hockey – this is offered in Matamata, please contact the school office if you would like to be part of a team and we will see what we can do. At times we may need to combine our sports teams with other local schools if we do not have the numbers to make up a team. Each team will require a team coach and/or manager. Information is sent out when we require registrations for sports and we organise the students into teams. Costs for individual sports can vary these will be communicated through our fortnightly newsletter. SPORTS UNIFORMS In 2018 our PTA provided funding for new sports uniforms for football, basketball, and netball, we also use these for touch. ASB STUDENT BANKING We provide facilities for students to do banking. Please see the office for more detail.
CONCERNS AND COMPLAINTS The purpose of our complaints policy is to provide clear guidelines for the school community in raising and resolving concerns and complaints. We have procedures in place that we follow to ensure that complaints are handled appropriately. Our procedures enable us to: • maintain the best learning environment for our students • resolve matters of concern early, if possible • respond to feedback and concerns constructively • deal with complaints fairly, effectively, and promptly • take into account individual circumstances • maintain confidentiality • preserve school/community relationships and communication • monitor and record complaints and concerns about student safety. Most complaints can be resolved informally by discussions with the people concerned. See Guidelines for Informal Complaints below. The school also has a procedure for making a formal complaint if informal discussion doesn't resolve the issue. For complaints concerning harassment, see Harassment. For allegations of theft or fraud, see Theft and Fraud Prevention. School employees needing to make a protected disclosure, see Protected Disclosure. GUIDELINES FOR INFORMAL COMPLAINTS Our primary goal is to create the best learning environment for the students of our school. We encourage open communication and prefer that parents come to us to talk through a problem rather than discuss it in the community. These are recommended guidelines for parents making informal complaints. 1. Discuss the issue with the right person. • If the matter is a general issue, discuss it with the person concerned or a member of the management team or the principal. • If you have a complaint about a staff member, contact the person involved and discuss the matter. We ask that parents make this direct approach as soon as possible. Be prepared to make a time to discuss your complaint if the staff member is unable to talk with you straight away. Be open to listening to the other side of the story to avoid communication breakdowns. If you do not wish to approach the person concerned, contact a member of the management team or the principal to resolve the matter. The principal or management team member may communicate with the staff member concerned. • If you have a complaint about one of our students, contact the student's class teacher or the principal to discuss the matter. • If the matter concerns the principal and you have not first resolved it by discussion, or you feel uncomfortable directly approaching the principal, contact the chairperson of the board of trustees. • If the matter concerns a board member, contact the chairperson of the board of trustees, or board member if it concerns the board chair. If you complain to a board member, you will be encouraged to resolve the issue with the guidelines above, and the board member will inform the principal and board chair. 2. Work towards a resolution. • In most cases, constructive discussion will resolve the issue.
• If you are unhappy with the outcome of your initial meeting, contact the principal, a member of the management team, or the board chair to discuss further resolution. They will consider and respond to the complaint as appropriate. If an informal meeting does not resolve your concern or complaint, you can make a formal complaint. If a staff member is the complainant (including complaints about colleagues), the same procedure must be followed, commencing with an initial discussion with the people concerned to try to resolve matters. FORMAL COMPLAINTS If an informal meeting does not resolve your concern or complaint, you can make a formal complaint. In the interests of fairness, any formal complaint or serious allegation must be made in writing and resolved in a timely fashion. All parties should respect confidentiality. Follow this process: Responsibility Action Complainant 1. Put your concerns in writing, either as a signed letter or an email. Give as many details as possible, including details of efforts that have been made to resolve the issue. Include names and contact phone numbers. 2. Send the letter marked Confidential to the school principal or, if the complaint is about the principal, to the chairperson of the board of trustees. The contact details are available from the school office. Principal 3. Acknowledge receipt of the complaint in writing or by email to (if complaint is about a staff the complainant. Give a copy of the complaint to the member) staff member concerned. Inform the chairperson of the board of trustees. Board chair 4. Acknowledge receipt of the complaint in writing or by email to (if complaint is about the the complainant. Give a copy of the complaint to the principal) principal. When a formal complaint is received, the school may choose to investigate it if it is deemed serious enough to warrant it after considering the initial response from the person the complaint is about. Not all complaints require an investigation but all written complaints should be disclosed to the staff concerned at the earliest opportunity, and followed up with the complainant. See Investigate a Formal Complaint. Relevant collective employment agreement provisions for dealing with complaints and discipline must be observed including allowing representation of staff at any meeting to discuss a written complaint. SCHOOL POLICIES AND PROCEDURES All of our school policies and procedures are available on School Docs. We invite you to visit the site at http://tirau.schooldocs.co.nz/ (note that there's no "www"!). Our username is tirau and password PRIDE .
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