Welfare coordination in emergencies - Te rurukutanga mahi toko i te ora i ngā mate ohotata - Auckland Welfare Plan February 2019 - Auckland ...
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Te rurukutanga mahi toko i te ora i ngā mate ohotata Welfare coordination in emergencies Auckland Welfare Plan February 2019
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Whakataukī:
Whakataukī
Ehara taku toa i te toa takitahi,
engari he toa takitini.
My strength is not mine alone,
but that of many.
2 3
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Kupu Whakataki Rārangi Kōrero
Foreword Contents
Emergencies, by their nature, take many forms and can affect us in to provide appropriate support where Foreword...................................................................................................................................................................4
different ways. They can have life-altering impacts on the physical, it is most needed. What is welfare........................................................................................................................................................ 7
Foreword
Contents
emotional and psychological well-being of individuals, whānau, and Welfare coordination in an emergency.............................................................................................................. 7
The Auckland Welfare Coordination Group, made up of key welfare
communities. It is important that in these events, those affected
services agencies, have co-designed the Welfare Coordination in The Auckland Welfare Coordination Group......................................................................................................8
have timely access to emergency welfare support and services.
Emergencies Plan to guide and enhance the delivery of emergency Welfare in emergency principles.........................................................................................................................8
As home to New Zealand’s largest city, more than one third of the welfare services and support.
The way we work..................................................................................................................................................10
national population, approximately 1.7 million people from over
This plan can be used by anyone who has a role or interest in how this Considerations....................................................................................................................................................... 12
120 different ethnicities, live in the Auckland region. Auckland is as
group of agencies are co-ordinated to respond to the welfare needs of Auckland at a glance............................................................................................................................................13
geographically diverse as it is demographically, from people living
the people of Auckland.
in low lying suburbs and coastal communities, to rural communities, How the plan fits...................................................................................................................................................14
to geographically isolated islands, and communities of urban We all have a shared responsibility to grow our collective capability The work we do..................................................................................................................................................... 17
high-rise city dwellers. for preparing and responding to emergencies and we all have to work 1. Registration..................................................................................................................................................... 20
together to build a resilient Auckland.
Our subtropical climate is dominated by irregular, sometimes severe, 2. Needs assessment..........................................................................................................................................22
atmospheric conditions that can bring ex-tropical cyclones with strong As Chair of Auckland’s Civil Defence and Emergency Management 3. Inquiry................................................................................................................................................................24
winds and intense rain. These weather phenomena mean we are most Group Committee it is my privilege to introduce this plan for welfare 4. Care and protection of children and young people.............................................................................. 26
susceptible to events such as flooding, and consequences like fires coordination in emergencies.
and electricity outages. The additional threat from low-frequency and 5. Psychosocial support.................................................................................................................................... 28
high-consequence hazards such as volcanic eruption, earthquake and 6. Household goods and services................................................................................................................... 30
tsunami, make the hazard-scape of the region additionally complex. 7. Shelter and accommodation.......................................................................................................................32
Given Auckland’s exposure to hazards, our size, and our level of Councillor Sharon Stewart, 8. Financial assistance....................................................................................................................................... 34
population growth and diversity, we can draw on the strength of our Chair of Auckland’s Civil Defence 9. Animal welfare............................................................................................................................................... 36
people and the partnerships with emergency welfare service agencies and Emergency Management Group Committee Ways to get involved........................................................................................................................................... 38
4 5
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
He aha te mahi toko i te ora
What is welfare
Welfare coordination in an emergency
The delivery of welfare in emergency management is made up of emergency services, social
What is welfare
and health services and non-government organisations. We work together to minimise and
address the impacts of an emergency on individuals, whānau and communities.
Te rurukutanga mahi toko i te ora i te mate ohotata
Welfare coordination in an emergency
Auckland Emergency Management (AEM) is responsible to responding to the impacts on individuals, whānau
for the overall coordination of welfare services in an and communities.
emergency. This is delivered in partnership through the
The AWCG is supported by the National Welfare
Auckland Welfare Coordination Group (AWCG).
Coordination Group (NWCG). They provide strategic
The AWCG work together to plan for and respond to support and guidance of planning, development
emergencies through the development of a shared plan of and coordination.
action that can be followed in the event of an emergency.
This document has been developed by AEM and the AWCG
When an emergency event occurs, it is crucial for AWCG to show the way we work and the work we do.
agencies and others to provide a coordinated approach
6 7
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Te Rōpū Ruruku Mahi Toko i te Ora Ngā mātāpono mō te
o Tāmaki Makaurau mahi toko i te ora i te
The Auckland Welfare Coordination Group
Welfare in emergency principles
The Auckland Welfare mate ohotata
Coordination Group Welfare in emergency
principles
The Auckland Welfare Coordination Group is made up of the following partners:
• Adventist Development and • Ministry for Primary • NZ Companion Animal The National Welfare Plan has five principles
Relief Agency Industries Council
that guide emergency welfare planning and
• Air New Zealand • Ministry of Business, • NZ Police
• Auckland Council Animal Innovation and Employment • Oranga Tamariki – Ministry
arrangements to ensure that we keep the
Management • Ministry of Civil Defence and of Children community at the heart of everything we do.
• Auckland Emergency Emergency Management • Red Cross
The principles for emergency welfare services are to:
Management • Ministry of Education • Rural Support Trust
• Auckland Regional Public • Ministry of Foreign Affairs • Salvation Army • recognise the diverse and dynamic nature of communities
Health and Trade • SPCA • strengthen self-reliance as the foundation for individual and
• Department of Corrections • Ministry of Health family and whānau and community resilience
• St John
• District Health Boards • Ministry of Social • ensure that emergency welfare services address the specific
• Te Puni Kōkiri
• Inland Revenue Development welfare needs of individuals and families and whānau
• Victim Support
and communities
The AWCG also work with key non-governmental organisations and other agencies during an event. • ensure flexibility in the services provided and how they are
best delivered
• integrate and align with local arrangements and existing
welfare networks.
8 9
Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Ā mātau
tikanga mahi Reduction
Ensure risk reduction and
The way mitigation measures are
implemented and maintained
we work
The way we work
within and across agencies
The Auckland Welfare
Coordination Group has
Recovery Readiness
adopted an integrated
Ensure the continued delivery Plan for and establish
approach across the 4Rs of of welfare services to affected arrangements for the effective
emergency management communities to bring about delivery of emergency welfare
immediate, medium-term, and services and ensure that business
(see diagram). We do long-term holistic regeneration continuity has been factored
this maintaining strong of a community
interagency relationships
and through the
development of practices Response
and tools (i.e. standard Identify and engage with
communities to ensure
operating procedures) that appropriate needs-based
we build and test together. emergency welfare services
are provided
10 11Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Ngā mea hei whakaaro ake He kōrero poto mō Tāmaki Makaurau
Considerations Auckland at a glance
Auckland at a glance
Welfare service considerations across all sub-functions.
Considerations
Population - already at 1.7M Languages - there are over 175 Housing - Auckland needs Visitors - over 2.7M
Respect – need to respect and Business continuity planning Culturally and linguistically Community connectedness people and projected to grow to languages spoken in Auckland. approximately 14,000 new homes international arrivals per year.
show empathy towards those – welfare services need to have diverse communities and networks 2.4M by 2048. built per year to keep up with
needing assistance. arrangements in place to ensure – need to have access – foster/encourage communities projected population growth.
they can contribute to the to services. to work together.
delivery of essential services
and critical functions.
New residents - approximately Māori - Māori Mana whenua Size - approximately covers Ethnicities - home to
740 new residents per week. are represented by 19 iwi 16,157 km2 land and sea. over 180 ethnicities.
(tribes) or hapu (sub-tribes) with
territorial affiliations to the area.
Public information Training and vetting Respect privacy Adaptable use of technology
– need to use a variety of – of people delivering (information sharing) and manual systems.
communication channels. welfare services. – all people collecting personal
data need to abide by Privacy
Act (1993) and Vulnerable
Children’s Act (2014). Rural land Coastlines - approximately Urban - 94 per cent Age - under 25’s make up
- approximately 84% rural. 3,100 km of coastlines. live in urban areas. 34 per cent of the population.
12 13Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Ko te wāhi ki tēnei mahere
How this plan fits
Our welfare framework
How this plan fits
How this plan fits
Auckland Civil Defence
Civil Defence Emergency Emergency Management Welfare sub-function Registration Needs assessment Inquiry
Auckland Welfare Plan action plans
Management Act (2002) Group Plan
This Act outlines the welfare response Our strategy is the guiding document This is a dual purpose, inward and These plans are owned by members
required by Civil Defence Emergency for how we work to build a outward facing document that helps of the AWCG and will detail the
Management Groups to ‘provide resilient Auckland. to inform and educate on what we do nine welfare sub-functions at an
for the relief of distress, including and why we do it. operational level.
emergency food, clothing and shelter’.
The plan is informed by: Care and protection Psychosocial support Household goods
services of children and and services
• The Guide to the National young people
CDEM Plan (2015)
• standard operating processes
• The Directors Guidelines
• position descriptions, competency
for Welfare Services in an
$
framework, training
Emergency (2015)
• operational documents and
templates
Welfare toolkit • guides
• practice tools
Shelter and Financial assistance Animal welfare
accommodation
14 15Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Ā mātau mahi
The work
we do
The work we do
Welfare is made up of
nine sub-functions. Each
has an identified lead
agency and agencies that
are responsible for the
coordination and delivery
of services of that
sub-function.
16 17Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
tration
Regis
Nee
ds a
sse
ssm
The collation of en
t
$
affected people’s details
re The collation of
fa and identification of
affected people’s details
immediate needs.
l
we
Providing assistance
and identification of Registration Needs Inquiry Care and Psychosocial Household Shelter and Financial Animal welfare
al
immediate needs. assessment protection support goods accommodation assistance
im
to all animals affected
services of and services
An
by an emergency,
including the children and
temporary shelter and young people
care of companion
The work we do
Sub-function lead
A cross-agency
Inqu
animals and their Auckland
reunification process of Emergency
Oranga
iry
with owners. reconnecting people Auckland Auckland Auckland Management Ministry Ministry
who are out of Tamariki District Health
Emergency Emergency NZ Police Emergency / Ministry of Social of Primary
contact with family – Ministry of Boards
Providing essential Management Management Management of Business, Development Industries
immediate or Auckland or significant others Children
Innovation and
Financial assistance
longer-term financial
assistance (including Emergency (beyond usual means
of contact).
Employment
tax relief and ACC
payments) from the $ Management Inland Revenue District Health Auckland Ministry of Community- Adventist Housing New Accident Auckland
Boards Emergency Education based Networks Development and Zealand Compensation Council Animal
government, and
emergency grants from
Vision Providing statutory
NZ Red Cross
Ministry Management Ministry of Counselling Relief Agency Ministry of Corporation Management
youn services of
care and protection of Primary District Health Health Services Auckland Education Earthquake Federated
government and non- Building a resilient
le
government agencies services to children Industries Boards Ministry of Ministry of Council Animal Ministry of Commission Farmers of New
Auckland together
g peop
and organisations. and young people Ministry of Social Ministry of Civil Defence Education Management Health Inland Revenue Zealand
separated from Development Education and Emergency Ministry of Auckland Ministry of Social Ministry of New Zealand
Sub-function support
their parent, legal NZ Police Ministry of Management Primary Industries Regional Public Development Business, Companion
and tion
guardian, or usual Health NZ Police Health Service Innovation and Animal Council
NZ Red Cross Ministry of Social NZ Defence
caregiver during
en tec
Providing shelter and Salvation Army Ministry of NZ Red Cross Development District Health Force Employment NZ Veterinary
an emergency. Boards Association
ldr pro
accommodation for St John Foreign Affairs Te Puni Kōkiri NZ Red Cross NZ Red Cross NZ Red Cross
She
people who have to and Trade Primary Health Ministry of Health Te Puni Kōkiri The Salvation SPCA (Royal
chi and
Te Puni Kōkiri NZ Society for
leave their homes as a NZ Red Cross Organisations Ministry Army
lte
Victim Support The Salvation the Prevention
re
result of an emergency. Primary Health of Primary
ra
General Army
Ca
Providing Care Industries of Cruelty to
nd
Practitioners Animals)
psychological and St John Ministry of Social
ac
Public Health World Animal
Development
co
Providing essential social interventions Units
m Protection
m
od goods and services that support recovery. NZ Defence
at Pharmacies
ion when access to these t Force
has been disrupted. por The Salvation
NZ Red Cross
p Army
ial su Salvation Army
c Victim Support
Hou choso
seho Psy
ld goo
ds and services
18 19Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
1 Principles
Planning Response
Challenges
LEAD AGENCY
actions actions Auckland Emergency Management
Te rēhitatanga
SUPPORT AGENCIES
• Demonstrate a respectful and • Decide what the mechanisms for • Make sure each affected person is • Language barriers. • Inland Revenue
Registration
empathetic approach towards registration are, both primary and registered. This can come from: • Capability and capacity • NZ Red Cross
Registration
those affected by the emergency. back-up. • the person presenting of registrars. INTERDEPENDENCIES
• Uphold privacy of information. • Make sure all staff have had themselves at the registration • Lack of understanding of the WITH OTHER SUB-FUNCTIONS
• Protect the autonomy of affected background checks and are desk/area, or to a registrar purpose of registration. • Needs Assessment
Registration enables us to identify people by ensuring the process of suitably trained. • contact being made with • Cultural barriers or fear of the • Inquiry
and document who requires registration is voluntary. • Develop a plan for increasing a registrar in a community registration process.
assistance during and after an • Ensure information is gathered numbers of registrars if the setting (or via self-service in a
and collated in a timely and emergency event is large. remote setting).
emergency. The registration accurate manner. • Ensure the registration process • Use the EMIS Welfare Registration
process enables welfare agencies to covers options for culturally and System to store registrations
implement their welfare response. linguistically diverse communities. and inquiries whilst ensuring the
privacy and security of personal
information about all registrants.
20 21Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
2 Principles
Planning Response
Challenges
LEAD AGENCY
actions actions Auckland Emergency Management
SUPPORT AGENCIES
• District Health Boards
Te arotake
• Promote and respect people’s self- • Decide the mechanisms for needs • Work with support agencies for • Language and cultural barriers.
Needs assessment
reliance and how they can support assessment collection, referral needs assessment. • Changing needs over time. • Ministry of Primary Industries
i ngā hiahia
each other. and follow-up, both primary and • Identify what support each person • Collating large amounts of • Ministry of Social Development
• Adopt a flexible and community- back-up. needs before referring them to the information. • NZ Police
Needs
centred approach. • Make sure all needs assessors have appropriate agencies. • NZ Red Cross
• Understand that needs may not had background checks and are • Information collected will • Salvation Army
assessment be immediately apparent and suitably trained. be collated by the Welfare • St John
will differ between people and • Develop a plan for increasing function in the Emergency • Te Puni Kōkiri
over time. numbers of needs assessors if the Coordination Centre.
• Victim Support
• Respect people’s privacy. emergency event is large.
Needs assessment is the process of • Keep the process simple • Build partnerships with INTERDEPENDENCIES
WITH OTHER SUB-FUNCTIONS
understanding the changing needs and timely. existing networks and relevant
organisations to enhance • Needs assessment can occur in
of people who have been affected conjunction with Registration
communication channels with
by an emergency. It includes non-English language speakers. • Needs assessment has
the system by which needs are interdependencies with all welfare
sub-function
identified and how the response to
the needs are coordinated through There is no shame in getting
the sub-functions.
assistance from people in
such a situation.
22 23Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
3 Principles
Planning Response
Challenges
LEAD AGENCY
actions actions • NZ Police
SUPPORT AGENCIES
• Auckland Emergency Management
He aromātai • Inter-agency cooperation to
manage inquiry functions.
• Encourage people to develop their
own emergency plans that identify
• NZ Police will assist in missing
person matters when a member
• Ensuring quality information is
provided to the inquiry group.
•
•
District Health Boards
Ministry of Education
Inquiry • Reconnecting people. a means of contacting family of the public has exhausted their • Getting people to see the
Inquiry
members in an emergency, as well own means. • Ministry of Health
• All agencies will abide by the importance of registering on the
as where and how to meet in an • When the scale of the emergency Red Cross Restoring Family Links. • Ministry of Foreign Affairs and Trade
Privacy Act 1993.
emergency. is such that the Police cannot • NZ Red Cross
The process of inquiry involves • Build lead and support agency manage the volume of calls • Primary Health Care
assisting family, whānau, and contingency plans to cope with through their BAU processes, the • St John
increased public demand. Red Cross Restoring Family Links
significant others to make contact, INTERDEPENDENCIES WITH OTHER
• Establish a single non-emergency should be considered.
SUB-FUNCTIONS
and the subsequent inquiries phone number for use during • Ensure consistent public
• Registration
and investigations to ensure they times of high-call volume. messaging around how and when
• Needs Assessment
are reunited. to inquire with NZ Police as well as
other alternatives. • Care and Protection of Children and
Young People
When you are involved in something • NZ Police will continue to perform
duties to ensure preservation of
you want your loved ones to know life and property.
that you are alive and well. Nothing
becomes more important to you
than knowing that everyone is ok.
24 25Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
4
Care and protection of children and young people
Planning Response LEAD AGENCY
Principles Challenges
actions actions Oranga Tamariki – Ministry of Children
SUPPORT AGENCIES
• Children are kept safe and are • Make sure all agencies develop and • Identify children and young people • Language and cultural barriers. • Ministry of Education
Ko te tautiaki me cared for. maintain plans that outline how who are separated from their • Working with homeless or • Ministry of Health
te whakahaumaru • Reunite children with their parents,
legal guardians or usual caregivers
they will collectively ensure that
the needs of children and young
families.
• Utilise support agencies’
transient youth.
• Getting back to a normal routine,
• Ministry of Civil Defence & Emergency
Management
i ngā tamariki me as soon as possible and take all
reasonable steps to do so before
people are met.
• Ensure that people involved in the
information to identify caregivers
and parents as soon as possible.
for example, school. • NZ Police
ngā rangatahi
• NZ Red Cross
referring to NZ Police. provision and care of children and • The Oranga Tamariki National • Te Puni Kōkiri
Care and protection • Maintain strong relationships with
community organisations and
young people in an emergency
are vetted according to legislative
Contact Centre will be the primary
contact point for community
INTERDEPENDENCIES
WITH OTHER SUB-FUNCTIONS
of children and develop a clear understanding of
the welfare needs of individuals
requirements. members to ensure an accessible
and responsive service.
• Needs Assessment
young people and whānau. • Inquiry
• Psychosocial Support
• Recognise the diverse and dynamic
nature of emergencies and their
To plan for, deliver, and coordinate
care and protection services
consequences on children and
young people.
When you have kids you need to be
for children and young people able to get things back to normal
who have been identified (after as fast as possible and sometimes
registration) as being separated
from their parents, legal guardians
something as simple as a pillow
or usual caregivers. makes all the difference.
26 27Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
5 Principles
Before an During an
Challenges
LEAD AGENCY
emergency emergency District Health Boards
SUPPORT AGENCIES
He tautoko mō • Community-based Networks
Psychosocial support
• Recognise that individuals and • Identify what communication • Use the psychosocial ‘look, • Common understanding of what is
communities need time to recover. methods will be used between listen and link’ model to support ‘normal’ in emergencies. • Counselling Services
ngā āhuatanga • Reduce further harm. lead and support agencies. community recovery. • Culturally appropriate support. • Ministry of Education
papori ā-hinengaro • Provide wellbeing strategies over • Identify specialist support agencies • Provide targeted support through • Changing nature of needs • Ministry of Primary Industries
intensive forms of psychosocial to undertake the NZ Red Cross referral to health and other over time. • Ministry of Social Development
Psychological First Aid course and support agencies.
Psychosocial
assistance. • Accessing those in need • NZ Red Cross
• Use the ‘look, listen, to participate in exercises. • Continuously review and of support. • Primary Health Organisations
support
link’ approach. • Develop a contingency plan for endeavour to understand the • General Practitioners
delivery of services if support needs of the community, including
• Public Health Units
agencies are unable to assist. vulnerable groups.
• Pharmacies
• Foster and maintain relationships
Psychosocial support during • The Salvation Army
with support agencies to
assist with identification of • Victim Support
an emergency focuses on the
vulnerable groups. INTERDEPENDENCIES
interventions that are delivered to WITH OTHER SUB-FUNCTIONS
individuals and communities to • Needs Assessment
ensure physical, psychological and • Inquiry
social difficulties are eased at times • Care and Protection of Children and
of stress and uncertainty.
Natural disaster events are stressful Young People
and we often don’t think clearly
during them.
28 29Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
6 Principles
Planning Response
Challenges
LEAD AGENCY
actions actions Auckland Emergency Management
Household goods and services
SUPPORT AGENCIES
• Basic supplies are provided to • Work with support agencies to • The Emergency Coordination • Coordination of multiple suppliers. • Adventist Development and Relief
Ngā rawa me ngā support community resilience. develop integrated plans based Centre Logistics function will work Agency
• Supporting communities
• Work with community based on agency capability, capacity and closely with the Group, Auckland without disrespecting their • Auckland Council Animal Management
ratonga ā-kāinga support organisations to supply
what is needed through mutual
existing arrangements.
• Work with Auckland Council
Council departments, suppliers
and community leaders to access
innate resilience.
• Managing offers of assistance and
• Auckland Regional Public Health Service
• District Health Boards
Household goods support.
• The provision of household goods
Local Boards and regional
community organisations to
goods and services.
• Work with community networks
donated items. •
•
Ministry of Health
Ministry of Primary Industries
and services and services is only undertaken
when the usual means of supply is
develop mechanisms that enable
communities to help themselves.
to support them to coordinate a
community response based on
•
•
Ministry of Social Development
NZ Defence Force
insufficient or inaccessible. • Expand the range of supporting targeted needs.
• NZ Red Cross
Basic household goods and services • Must at all times account for agencies to provide a flexible and
• Salvation Army
the dignity of those affected and appropriate response.
may be provided to support affected consider culture, family make-up INTERDEPENDENCIES
people. This is a broad category, and religion where relevant. WITH OTHER SUB-FUNCTIONS
including food, water, clothing, • Needs Assessment
• Shelter and Accommodation
bedding, furniture, medication
and hygiene requirements. Goods Nearly every belonging was covered • Financial Assistance
and services are provided until in flood water, what was untouched
normal systems of supply become
was eaten away by mold in the
available again.
weeks following.
30 31Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
Shelter Emergency
accommodation
Temporary
accommodation
Everyone wants to get back to
7 Provided usually in
a communal facility
Provided to displaced
people for up to
Provided to displaced
people who cannot
normal as soon as possible. Having LEAD AGENCIES
(but not necessarily a two weeks. return to their homes nowhere to call my own was the • Auckland Emergency Management
(Shelter & Emergency Accommodation)
pre-designated Civil for a prolonged period
Defence Centre), for a (weeks, months most destabilising thing of all. • Ministry of Business Innovation
Shelter and accommodation
Ngā wāhi few hours up to a few
days only.
or years). & Employment (Temporary
Accommodation)
whakamaru me SUPPORT AGENCIES
• Ministry of Education
ngā wāhi noho Principles
Planning
actions
Response
actions
Challenges •
•
Ministry of Health
Ministry of Social Development
Shelter and •
•
NZ Defence Force
NZ Red Cross
accommodation • Encourage people to stay at
home or with family and friends
• Lead agencies work together to plan
the transition between shelter and/
• Auckland Emergency Management’s
welfare and logistics teams will
• Housing availability in Tāmaki
Makaurau / Auckland and shortage of
•
•
Te Puni Kōkiri
The Salvation Army
(when safe to do so). or emergency accommodation to work together to identify the needs commercial accommodation.
• Take into account family and temporary accommodation. of those displaced and the best • Geographical clustering of TEMPORARY ACCOMMODATION
The purpose of the shelter and community connections and aim to • Work with support agencies to practical shelter or emergency appropriate commercial • Housing New Zealand
keep families together and close to develop integrated plans for the accommodation solutions. accommodation options. • Ministry of Education
accommodation sub-function is to essential services. shelter and accommodation sub- • Auckland Emergency Management • Auckland Emergency Management • Ministry of Health
coordinate the provision of shelter • People needing shelter and function including those people who and Ministry of Business, Innovation / Ministry of Business, Innovation &
• Ministry of Social Development
accommodation are likely to need may be able to shelter in place. & Employment will work together to Employment shared responsibility.
and accommodation for people other support services and should be • Identify communal accommodation ensure a seamless transition between • NZ Defence Force
who have been displaced from their referred accordingly. options through the Civil Defence shelter or emergency accommodation • Te Puni Kōkiri
• Shelter options should be safe, Centre designation programme and into temporary accommodation.
homes as a result of emergency. hygienic and accessible to those other facilities partnerships. • People accessing this sub-function INTERDEPENDENCIES
will also be referred to other sub- WITH OTHER SUB-FUNCTIONS
who need them.
• Avoid moving displaced people functions for further support and • Needs Assessment
multiple times. will be encouraged through active • Financial Assistance
case management to identify further • Household Goods and Services
accommodation options if return
home is not possible.
32 33Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
8 Planning Response
$
LEAD AGENCY
Principles Challenges
actions actions Ministry of Social Development
SUPPORT AGENCIES
• Agencies are responsible for • Coordinate planning undertaken • Monitor the situation to ensure • Increasing public awareness of • Accident Compensation Corporation
He āwhina
Financial assistance
determining whether eligibility by all agencies involved in the that available financial assistance available support. • Earthquake Commission
criteria are met for the financial provision of financial assistance. meets the needs of those affected. • Inland Revenue
ā-pūtea
• Coordination of multiple agencies.
programmes they administer. • Coordinate the development • The amount and type of financial • Ministry of Business Innovation &
• Participating agencies will provide of public information, including assistance will depend on need Employment
Financial information on the assistance
available through their agency,
culturally and linguistically diverse
options, so people affected in an
and eligibility. Extra measures of
assistance can also be granted
• NZ Red Cross
assistance
• The Salvation Army
including contact information. emergency know how they can depending on the scope and scale
access the services provided. of the emergency. INTERDEPENDENCIES
• People affected by emergencies
WITH OTHER SUB-FUNCTIONS
have access to information on • Pre-prepared information on
• Needs Assessment
The Ministry of Social Development the range of financial assistance and access to a range of financial
available through a variety assistance will be available through • Shelter and Accommodation
coordinates the provision of • Household Goods and Services
of formats. a variety of channels.
information about, and access to, • Agencies will liaise closely with • In a large scale emergency the
the range of financial assistance other sub-function agencies to Government 0800 Helpline
available to people affected by an ensure that where multiple needs may be activated in consultation
are identified, the individual and/ with the Group and the National
emergency. or family receives a wrap-around Welfare Coordination Group.
service to meet those needs, We hadn’t faced this before. We didn’t
including financial assistance.
know what to do, where to go and who
would help.
34 35Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
9 Principles
Planning Response
Challenges
LEAD AGENCY
actions actions Ministry of Primary Industries
SUPPORT AGENCIES
Te tiaki kararehe • All animal owners, or people in • Lead the development of animal • Coordinate the animal welfare • Temporary housing of animals. (Shelter & Emergency Accommodation)
• Federated Farmers of New Zealand
Animal welfare
charge of animals, should develop welfare planning arrangements sub-function for all animals • Dependence on
Animal welfare their own plans to care for their
animals during emergencies.
involving all animal welfare sub-
function support agencies.
(including animal rescue, animal
shelter, food, water, husbandry
assistance animals.
• Risk of pet owners breaching
• New Zealand Companion Animal Council
• NZ Veterinary Association
• Comprehensive emergency • Develop plans to allow animals, and veterinary care and other cordons to retrieve animals. • Royal NZ Society for the Prevention
management to support an all- accompanied by owners, to attend essentials) delivered by support • Creating a scalable framework. of Cruelty to Animals
Animal welfare helps provide for hazards and all-species approach. nominated Civil Defence Centres agencies. This includes companion • Auckland Council Animal Management
the needs of animals when their for registration. animals, production animals,
• World Animal Protection
owners (or people in charge) are not animals in research, testing and
teaching facilities, zoo and circus INTERDEPENDENCIES
able to do so themselves due to the animals and wildlife. WITH OTHER SUB-FUNCTIONS
consequences of an emergency. • Animal rescue should be • Needs Assessment
considered across welfare and • Shelter and Accommodation
operations functions in the
Emergency Coordination Centre.
• Resources should be mobilised
as soon as possible during
an emergency.
My animals are a part
of my family. I would
never leave my animals.
36 37Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019 Welfare Coordination in Emergencies | Auckland Welfare Plan, February 2019
He huarahi e whai wāhi mai ai te tangata
Ways to get involved
Ways to get involved
To be prepared and able to deal with emergencies, here are some key considerations and questions to get you started:
1. Understand risk 2. Plan to stay safe 3. Be prepared 4. Stay connected 5. Stay informed
• How might you and others be affected by • Have you discussed what you, your family, Thinking about the potential impacts that • Get to know people in your • Find out more; talk to others about
an emergency? community or business plan to do if an could occur, for example, power, water, neighbourhood and community. emergency risks and resilience; sign
• Are there reasons that make you more emergency occurs? communications outages, transport issues, • Support and participate in local up for emergency alerts and warnings.
vulnerable to the impacts of an emergency? • Does your place of work have a business needing to stay in or out of home for an community events. • Keep learning and building your own
• What could you do to reduce your continuity plan? extended period of time... • Communities and businesses that capacity to deal with disruption and
exposure or vulnerability to risks? It needn’t • Do you know how you are going to contact • What information and resources do you, know each other are stronger in good problem solve so you, your whānau
cost money. each other during and after an emergency? your family, community or business need to times and in bad. and community can be more resilient.
• Future-proof your life by considering long • Where would you and those closest to you have available? • For further information go
term changes in your environment, including meet up if there are communication or • What strengths and resources do you have to the Auckland Emergency
the impacts of climate change, for example access issues? available now and how could you use them Management website:
the likelihood of severe storm events. to cope during and after an emergency? aucklandcivildefence.org.nz
• Try to find solutions that benefit you every
day which will also help in an emergency
e.g. solar lighting, a car phone charger, access
to camping gear, maintaining a full gas bottle
for cooking.
38 39You can also read
