YEARBOOK 2018 - Severn Hospice

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YEARBOOK 2018 - Severn Hospice
CAPITAL APPEAL   SPECIAL EDITION

YEARBOOK 2018
YEARBOOK 2018 - Severn Hospice
Thank you and farewell                                                        Our President
                  A personal message from Paul Cronin, retiring Chief Executive                  Sir Algernon Heber-Percy
                                                                                                 HM Lord Lieutenant of Shropshire
                  It has been an absolute privilege      Health England report found that
                  to have been Chief Executive of        people in the West Midlands have
                  Severn Hospice for the past 15         some of the best access to hospice     Our Board of Trustees
                  years.                                 care in the country.
                                                                                                 Tony Cordery
                  I am so proud of everyone I have       It is rewarding enough to know we
                  worked with in that time and truly     make a difference daily to families
                                                                                                 Chairman
                  humbled by their commitment            coping with the most difficult
                  and compassion in caring for the       of situations but to see that           John Fairclough
                  families who need our help.            underlined by the official facts and
                                                         figures is something which really       Vice-chairman
    Paul Cronin   Our supporters have left me            cements our reputation.
                  simply inspired by their generosity,
                  loyalty and love for the hospice. I    We are writing the next chapter         Ann Tudor
                  can never thank them enough.           in our history now as we put our
                                                         Living Well ambitions into practice
                                                                                                 Vice-chairman &
                  It is only when one looks back one     and I am delighted that Heather         Chairman of Finance
                  sees that the hospice has been         has been chosen to oversee this
                  continually developing, growing        exciting development.
                  and changing.                                                                  Judy Beard
                                                         The hospice is truly a service for
                  We have grown from very small          the people by the people. Each
                                                                                                 Sarah Broomhead
                  beginnings to be a regional centre     year a small miracle occurs in          Paul Donohue
                  of excellence and a hospice
                  of national standing and I am
                                                         Shropshire and Mid Wales when           Zara Oliver
                                                         our supporters once again commit
                  honoured to have been allowed to       to raising the money needed to          Dr Declan Ryan
                  play a part in that happening.         deliver our essential services.         Barbara-Ann Tweedie
                  This year, our support for people      Thank you for supporting Severn         Dr Wendy-Jane Walton
                  with motor neurone disease was         Hospice – it is because you care
                  recognised with an ‘Extra Mile’                                                John Wardle
                                                         that we can.
                  award from the Motor Neurone                                                   Gabrielle de Wet
                  Disease Association and a Public
                                                                                                 Francis Yates
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YEARBOOK 2018 - Severn Hospice
Hello and welcome
                                     I am immensely proud to be                   That work has started already in the         Severn Hospice is a community
                                     taking over as Chief Executive, and          way we provide our caring service in         charity and we are nothing without
                                     especially so at such an important           the home and with changes to our             your support. Our plans for the
                                     time in our history.                         day hospice. We can now provide              future of hospice care will cost
                                                                                  enhanced at-home care around                 £5 million to take them from the
                                     We care for more people today than           the clock and when people come               drawing board to building. We are
                                     ever before. We are caring for them          to see us but don’t need to stay             fortunate that we can use existing
                                     for longer and they are seeking our          overnight, we are able to offer them         donations to start the work but we
                                     help with an increased range of              much more choice and a much more             will need to replace what we draw
                                     conditions and complexity of needs.          personalised, caring service.                down, and we can’t do this without
                                     We have a plan in place to meet this                                                      the community’s support.
                                                                                  You will see that we need to change
                                     challenge and it is one I have helped        our buildings too, ensuring that             Each year, more than 2,000 people
                                     shape, with others, as the hospice’s         we have the physical capacity and            come to us for the first time having
Heather Palin, Chief Executive       Director of Care and Paul’s deputy. It       the standard of facilities in which          learned the most devastating news.
                                     is this shared vision I am now looking       to provide our enhanced services             I hope this yearbook gives you some
                                     forward to making a reality.                 at Telford and Shrewsbury. At                insight into the difference we are
                                     Our Living Well plans capture the idea       Telford, the first stage of that is now      able to make for them and how vital
                                     that Severn Hospice is a concept of          complete, adding more bedrooms               your help is in making that possible.
                                     care, not just a place of care. Our care     and making improvements for our
                                     is everywhere, here and at home.             visiting families.

                                               Senior Management Team

                              Norma Ross – Director of                                  al
Becky Richardson – Director      Income Generation            Prof Derek Willis – Medic           Kerry Davies – Director of
          of Care                                                      Direct or                   Finance and Information
                                                                                                                                                                       3
YEARBOOK 2018 - Severn Hospice
Wow! What an amazing year                                                                                                                the                                                       Hundreds of supporters donned their
                                                                                                                      with Flicks in
                                                                                                  We teamed up                      y ho  spice                                                    super-pants and embraced their inner
                                                                                                                  sform our da
                                                                                                 Sticks to tran          a min i- ci ne m  a                                                       hero for our first giant inflatable
                                                                                                     in Telford into          sc re en  an d                                                       obstacle course Kapow!
                                                                                                                       h bi g
                                                                                                     complete wit                     r ca  rers
                                                                                                                   ients and thei
                           re for                                                                 popcorn. Pat                       gh t be  fore
   It was an honour to ca                                                                                           lous movie    ni
                                                                                                          d a fa bu
                              vies                                                               en jo ye                               supper.
    true war hero David
                         Da                                                                                           fish and chip
                                                                                                   tucking into a
                          rin g his
   from Shrewsbury. Du
                          ea  r- old
   time with us, the 93-y
                          five  wa  s
   great-grandfather of
                            ha  ko v
     presented with the Us
                                                                                                                                                           Crafty fundraisers
                               his
      medal in recognition of
         service on the Ar cti c
                               II.
        convoys during WW
                                                                                                                                                     A group of our gardening volunteers
                                                    Making memories                                                                                  and day hospice patients joined
                                                                                                                                                     forces with local group Shelter
                                                                                                                                                     Wildlife Together for a special               Bish, bas
                                                                                                                                                     project turning unwanted pallets into                      h, bosh
                                                                                                                                                     beautifully decorated bird boxes and
                                                                      ory McCann                                                                      bug hotels for sale at our garden
                                                     Local artist R
                                                                      urals for                    Lights, camera, action!                            open days.
                                                     has painted m                      e
                                                                      ies all over th
                                                     various charit          do  na te d                                                                                                           Shropshire’s most colourful 5km
                                                                       nd ly
                                                      world. Rory ki                   ful                                                                                                         turned Telford Town Park into a
                                                                      eate a beauti
                                                      his time to cr            e in                                                                                                               kaleidoscope of colour as more than
                                                                       hosp  ic               Paul Morris’s story touched the hearts
                                                      mural for our                                                                                                                                1,000 people stepped out for our
                                                           to n in m em ory of his dad.        of thousands. The father of four from
                                                       Bic                                                                                                                                         super popular Colour Run.
                                                                                             Shrewsbury planned to run the 2018 Virgin
                                                                                             Money London Marathon in aid of us, despite
                                                                                                    his terminal cancer diagnosis.
                                                                                              Sadly Paul passed away on March 31 and
                          p                Bicton
            Brightening u
                                                                                              never got to complete the marathon but
                                                                                              his family and friends have carried on his
                                                                                                          fundraising legacy.
                                                                                                                                                                                       our
                                                                                                                                                                             or col
                              ss of
  Building on the succe
 our forget me not     flo we  rs we
                                                                                                                                                                      R u n f
                 ran ge   to  inc lude
 expanded the
         l ha nd ma de  silver  ch  arm
beautifu                              ts
                          orn  am  en
 bracelets and glass
                    ou  r fri en ds  at                                                                                                                 Hadley & Leegomery Parish Council
  all delivered by
            CJ Wildlife.                                                                                                                                kindly funded a planting project to
                                                                                                                                                        add colour and interest all year round
                                                                                                                                                        in the areas immediately outside our
                                                                                                                                                        hospice in Telford. A merry band of
                                                                                                                                                        volunteers made up of our gardening
                                                                                                                                                        team and Friends of Apley Woods          Bloom
                                             Handmade wit                                                                                               planted the shrubs and bulbs which            ing ma
                                                          h                                                                thon                                                                               rvellou
                                                                      love                                  z Lo ndon Mara                              will provide an avenue of colour as                           s dona
                                                                                                                                                                                                                             tion
                                                                                                    Tea m Mo
                                                                                                                                                        you approach the hospice.
  4
YEARBOOK 2018 - Severn Hospice
Thank you so m
                                        During his ye
                                        Telford and W
                                                      ar as Mayor
                                                        re ki n
                                                        found th
                                                                C llr
                                                                   e
                                                                      S
                                                                       of

                                                                      ti
                                                                         tephen
                                                                         m e to
                                                                                                                         As part of her 70th birthday
                                                                                                                         celebrations, Sandra Patterson
                                                                                                                                                                       uc                                    h!
                                        Reynolds still          y  ho  sp ic e                                           decided she wanted to jump out of
                                                        our da
                                        lend a hand in          ha  s be  en  a                                          a plane at 12,000ft. Sandra was
                                                         re he
                                         in Telford whe                ar s.
                                                         over six ye                                                     amongst a number of daredevils who
                                          volunteer for                                                                  took on one of our tandem skydive
                                                                                                                         challenges.

                                                                                                       elcome
     Christmas wishes                                                              Corporate w
                                                                                                ul corporate                                                  No snow days
                                                                                  Our wonderf
Each light on our Christmas Lights                                                supporters sw
                                                                                                   apped                                                                   fo        r our nurses
                                                                                               jo bs  for a day
of Love tree shines out not only for                                              their office
                                                                                                  in our award-
the loved ones we miss each and                                                    volunteering
                                                                                                     s.
every day but also for the families                                                winning garden                                                                   The Beast from the East didn’t slow
we support today and in the future.     Volunteer sup                                                                                                               down our community-based nursing
                                                      po              rt                                           Challenging our fundraisers                      teams who, thanks to local 4x4
                                                                                                                                                                    owners, were still able to visit the
                                                                                                                                                                    homes of patients in need of our care.
                                                                   There are so many ways to help us – turn to page 14

                                         Cheque out these fantastic supporters
                                        Brass band fans enjoyed
                                                                 a weekend                                                      Busch Vacuum Pumps and
                                       of fabulous music at the eve
                                                                    r-popular                                                   Systems chose us as their charity
                                       Ironbridge Gorge Brass
                                                                Band Festival                                                   of the year and donated more than
                                       raising £2,223 for us.                                                                   £5,200. A cracking effort!

               Cheers!                                                                                                                                                                       year
                                                                                     A very grand                                                                         A successful first
                                                                                                          gesture
 Our Market Drayton support group                                                                                                                                         In their first year of existence our
 raised a staggering £10,000 at                                                    Super-fundraiser Cllr Raj Mehta                                                        Oswestry-based support group raised
 their hugely successful gin tasting                                               achieved his goal of raising £10,000 for                                               a fantastic £10,000 to support our
 evening.                                 Hitting the right notes                  our hospice and John Taylor hospice in        Pumping up the pounds                    vital work across Shropshire and Mid
                                                                                   Birmingham.                                                                            Wales.
                                                                                                                                                                                                             5
YEARBOOK 2018 - Severn Hospice
Remembering Lorraine with love and a lasting legacy
                                                           “It’s been such a comfort to know that we will still
    Matthew Pattison first heard about us as a
                                                           be supported, especially the girls,” said Matt.
    teenager, when we began our appeal for our
    Shrewsbury hospice, and like most people it            “It staggers me it’s all done for free and funded by
    was a place he never really thought about.             charity,” he added.

    After we cared for his wife Lorraine last year,        To honour Lorraine’s memory – and acknowledge
    Severn Hospice is now somewhere he and his             the difference we made to them in their
    family care passionately for and have done so          heartbreak – the Pattisons have pledged to
    much to support.                                       support the hospice, through a combination
                                                           of their own fundraising efforts and a gift from
    “We used to have holidays in a caravan years ago       Lorraine’s life cover.
    and Lorraine used to say how much she wished
    she was in a five-star hotel. Last autumn we joked     “We reckon it would have cost about £15,000               The Pattison family are th
                                                                                                                                                e heart of the
    that’s what Severn Hospice was like, but it really     for her care at the hospice and we want to show                 fundraising Team Lorrain
                                                                                                                                                     e
    was,” said Matt.                                       our gratitude, it’s as simple as that. We had a
                                                           collection at her memorial service and I knew I
    He described the quality of our                        would be donating the life cover but I wanted to       As well as members joining in with the family’s
                                                           do something more,” said Matt.                         fundraising, the club has hung one of Lorraine’s
    care for Lorraine as “outstanding”                                                                            own paintings in its entrance in memory of her.
                                                           Matt and the girls, the wider family, and Lorraine’s
    and said its embrace extended to                       legion of friends have variously taken part in
    him and their girls Emma, Katie                        events such as our Colour Run and Kapow! and           Meanwhile, at the girls’ old school in Upton
                                                                                                                  Magna, a commemorative bench acknowledges
    and Lula.                                              helped organise other fundraising events like the
                                                                                                                  Lorraine’s impact on the lives she touched when
                                                           Rodington Community Fun Day.
                                                                                                                  the family lived there.
    “It’s an extraordinary place; it just feels so calm
    and caring, and so different to a hospital. You have   “Lorraine used to go every                             In the blog that Matt has taken over from Lorraine
    your own room and space, there are things for          morning to The Shrewsbury Club                         (lorrainepattison.wordpress.com) he explains
    the kids to do, you can come and go any time, and      to swim for an hour at opening                         simply that he wants to support the hospice in
    for the last week Lorraine had family with her 24      time. This was her time of peace                       return for the “fantastic care” it has given his
    hours a day.                                           and quiet, and they’ve been                            family. By June, they had raised and donated
                                                           absolutely fantastic in how they’ve                    almost £30,000 to our hospice.
    “It is all these little things that really made a
    difference, even the gardens, you can just see how
                                                           helped us and remembered her,”
    much care and thought has gone into everything.        said Matt
6
YEARBOOK 2018 - Severn Hospice
Taking our care beyond wards
                                                           Community is at the heart of what we do and we know the needs of
                                                           our community are changing.

                                                           Today, we care for four out                                      Now we are taking the next step
                                                           of five people in their homes                                    with our buildings.
                                                           rather than on our wards, with
                                                           more people being looked after                                   Our £5 million expansion
                                                           for longer, and with a greater                                   and enhancement plans
                                                           range of conditions and more
                                                                                                                            will give us more capacity
                                                           complex needs.
                                                                                                                            to provide the types of
                                                           We are responding to this                                        services and facilities our
                                                           change with our Living Well                                      patients need today.
                                                           plans, taking our care beyond
We need to add space and services at Shrewsbury
                                                           wards and making sure we are
                                                                                    At Apley Castle, Telford, we
                                                           ready for the future.    are extending the building and
                                                                                    enhancing visitor and communal
                                                           We ended 2017 with a new spaces to allow a larger therapy
                                                           look for our community   area for day patients.
                                                           nursing teams, adding
                                                                                                At Bicton, Shrewsbury, we
                                                           again to the level of                are planning a whole new
                                                           round-the-clock care we building to house therapy
                                                           can provide someone in               suites, treatment rooms, visitor
                                                           their home.                          facilities, learning resources and
                                                                               Gould Singleton Architects
                                                                                              Earls Way, Halesowen, West Midlands, B63 3HR

                                                                                           nts Proposed Living Well Facilityrehabilitation services.
                                                                                               Bicton Heath

                                                           We started 2018 with changes Jan17 Shrewsbury

                                                           to our day hospice – for families
                                                                                         Perspective Views

                                                                              16-1559/012
                                                           who are not staying with us – so
                                                           they are offered more choice,

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                                                           flexibility and support in the

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                                                           way that best suits them.

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Our Living Well plan would transform our Telford Hospice

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YEARBOOK 2018 - Severn Hospice
Living Well with Severn Hospice – local, personal, specialist
      Our Living Well plan takes into the future all that is best, all that is
      different and all that is special about Severn Hospice.

      Our approach to care is to enable those who need our help to live as well as they
      can within the constraints of a life-limiting illness.
      This commitment is the foundation of our Living Well vision.
      Our model for caring is unique and has been developed by us for the community
      we serve.
      We pioneered the Hospice at Home service in 2003 and with the support of our
      new Outreach community nursing service we can now offer higher quality care
      around the clock.

      Living Well with Severn Hospice means we care for
      people, not patients.
                                                                                          How we care for them is personal – whether they are staying with us or still at
      When someone is referred to us we care for them, not just their clinical needs.     home, they are involved in choices and decisions about their care, and we listen to
                                                                                          their families and those closest to them too.
      Our specialist caring team works with the whole healthcare network and ensures
      that we take account of someone’s whole well-being.
                                                                                          Each year, more than 2,000 people come to us and
                                                                                          we know this number will continue to rise.
                                 Then & Now
                                                                                          Increasingly, the people who need our help don’t need to stay with us, they can
                Gifts in wills make such a difference.                                    visit us for the day or we can visit them at home. We have changed our care
          In our first full year of operation, we received a                              services so they are focused much more on this ‘community setting’, enabling
                   single legacy gift of £235,000.                                        people to live well at home with their families.

          Last year, our care was supported by more than
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                                                                                          We want to keep pace with these changes because we want to care for and
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               £2 million from 58 individual legacies.                                    support families who are living with the most heartbreaking news anyone
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                                                                                          can hear.
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YEARBOOK 2018 - Severn Hospice
Planning for the future. Our architects have designs on Telford and Shrewsbury.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    It is only because you care that we can
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  cycles

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Generator

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Our Living Well plan is the largest single investment we have made since we
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    built our Telford hospice.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Since then, we have cared for             options, Severn Hospice might be
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    more than 30,000 people. This has         their only choice.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    only been possible because of the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    generosity and commitment of our          We are proud to be there for them
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    supporters.                               and thank all our supporters for being
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              there for us.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    We have to raise £2 for every £3 we
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    spend, and are proud to say that          There are so many
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    88p from every £1 donated goes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    directly into providing care (with the    ways you can help
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    remaining 12p being spent on raising      our capital appeal:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    another £1).
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Donate
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           1:100@A0
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Gould Singleton Architects
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Earls Way, Halesowen, West Midlands, B63 3HR

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             ALTERATIONS & EXTENSION AT
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    That daily care – and our £5 million
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Fundraise at one of our events
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             SEVERN HOSPICE

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    plans for the future of hospice care
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            Nov 2016         APLEY CASTLE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             TELFORD
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            JE      GSA      Proposed General Arrangement Floor Plans

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  or organise your own
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           16-1581/101b

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    – simply cannot happen without the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    support of the community we serve.
                                                                                                                                                                                                                                                                                                                                                                                                                           CLAYTON WAY

                                                                                                                                                                                                                          ADDITIONAL
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Volunteer with us
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          buildings

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Turn to page 14 for more details
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                                                                                                                                                                                                                                                               60              parking bays                                                                                    new trees
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                                                                                                                                           edge

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                                                                                                to landscape                                                                                                                                                                                                                                                                                               7
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                                                                                                      details                                                                                                                                         1:60

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             In 1990, our first full year, it cost
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            £634,191 to run our whole operation.
                                                                  new bark mulch
                                                                                                                                                                                                                                                                                                                 diverted public footpath

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                                                                  path (diverted
                                                                  public footpath)
                                                                                                                                                                                                                               1:40

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                                                                  new 'wheelchair                                                                                                                                                                             8

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                                                                  paved area                                                                                                                                                                                 68
                                                                                                                                                                                                                                                                  park

                                                                                                                                                                                                                                                                                                                                                                                                  SITE PLAN

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Last year it was £11.3 million.
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Gould Singleton Architects
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Earls Way, Halesowen, West Midlands, B63 3HR

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         1:250@A0       Proposed Living Well Centre
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        for Severn Hospice
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          09.01.17      Bicton Heath
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Shrewsbury
YEARBOOK 2018 - Severn Hospice
Then and now
           1990 - 1996                                         2017 - 2018
                        Ward admissions - 256                       Ward admissions - 540

               Day hospice attendances - 1,623                      Day hospice attendances - 3,672

                 Care at home new patients - 73                     Care at home new patients - 1,471

                            Home visits - 1,031                     Home visits - 11,488

                                                                                  Figures from our clinical services annual reports

                                                  Then & Now
C

          Over the last 20 years the number of people that have been referred to the hospice each year
 A
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    TA

                             who do not have cancer has increased from 46 to 662.
      L
      A
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         EA

 10
           L
Providing care when and where it matters, here and at home
Our care goes beyond wards and this story shows the                 When he has a couple of bad days, and Val’s struggling
difference that makes for the people we look after.                 with it all, he comes to stay at our Telford hospice for a few
                                                                    days where round-the-clock care on our wards helps get his
                                                                    symptoms back under control.
‘Geoff’ is not a real person, but he could be – and he could be
someone you love.                                                   They both have some happy hours together, sitting up and
                                                                    sitting out in the gardens just outside his room. His beloved
Geoff has lung cancer and his disease has spread to his liver;      Border collie Jess comes in sometimes too and Geoff starts
he cannot be cured. Like four out of five of our patients he is     to feel better.
living at home. His GP has referred him to our specialist care
following his diagnosis.                                            Within the week, they’re all back
His illness is causing him pain and affecting his quality of life   home, with Geoff’s care plan
and after having a chat on the phone with Eirian, one of our        updated and adapted to suit the
triage nurses, a member of our Outreach team is going to
visit him and wife Val.
                                                                    changes in his condition.                                            Caring across Shropshir
                                                                                                                                                                e and Mid Wales
                                                                    His symptoms continue to improve, especially as he has                    Our community nursing te
Nurse Sharon is able to sit with Geoff and Val and talk them                                                                                                           am
                                                                    equipment and care put in at home. He’s still using the day
through how the hospice can help. Firstly, she’s able to adjust     hospice and really enjoys the craft workshops and chatting
his medication, in discussion with the GP, and refer Geoff to       with different guest speakers – learning more about his local      Soon, Geoff’s condition deteriorates.
our new day hospice service, designed especially for people         resources.
                                                                                                                                       He’s stopped eating and drinking and is not really able to
like Geoff and Val, where there’s no need to stay overnight.
                                                                    Two months pass and there is a change in Geoff. He’s too           speak. He’s become frail and can’t move about his home any
Living Well with Severn Hospice means we help people live                                                                              more. There are other medical complications now too but
as well as possible within the limitations of their illness,        poorly to come to the day hospice and he needs more
                                                                    medication. He’s struggling to walk, and now sleeping on the       timely interventions and partnership working between the
offering them a range of services that provide emotional,                                                                              hospice care team, the District Nurse and Geoff’s GP mean
                                                                    sofa rather than going upstairs to bed.
physical and spiritual support.                                                                                                        he doesn’t need to go to hospital to resolve them.
                                                                    We talk to him, Val and his GP and arrange for a syringe
The day service means Geoff has access to our team                  pump, which will deliver his medication over 24-hours and          Val is grateful neither she nor Geoff have the added distress
of nurses, complementary and creative therapists,                   remove the need for him to take the tablets he’d started to        of a hospital stay at this stage but she is exhausted by it all
doctors, health care assistants, occupational therapists,           have trouble swallowing.                                           and finding it difficult to cope. She thought she had prepared
physiotherapists, social workers, chaplains and volunteers.                                                                            herself but her emotions are taking over. Hospice at Home
                                                                    We also arrange with the community equipment service, run          nurse Pam will attend Geoff overnight, providing full waking
                                                                    by Shropshire Community Health, to deliver a hospital bed          care throughout. Val is able to sleep and feels brighter after
All these services are free and run                                 and special airwave mattress to his home. It arrives and is set    sharing happy memories with Pam and knowing Geoff is in
every weekday.                                                      up that afternoon. The ambulance service is contacted and a        caring, professional hands.
                                                                    paramedic team is tasked with transferring Geoff into it.
                                                                                                                                       With his nursing needs manageable, Severn Hospice is able
He talks with his dedicated nurse Kate, and Val, and they
                                                                    The Outreach team update all the healthcare professionals          to care for Geoff in his own home, with Val by his side.
agree which of these services is most useful to him. For                                                                               We are with them when Geoff dies peacefully in his sleep
                                                                    supporting Geoff and Val: District Nurse, GP, hospice
Geoff, it, means his whole well-being is looked after;              consultant and their Hospice at Home colleagues.                   two days later, Jess in her favourite spot by his feet.
everything from managing fatigue and sleep, to mindfulness,                                                                            And we are there with Val in the days and weeks afterwards,
to relaxation techniques, personal matters and coping with          The Hospice at Home team are there for people like Geoff           helping where we can, supporting where we need to.
anxiety.                                                            who don’t need to stay in a hospice bed and want to die at home.   Because our care goes beyond wards.

                                                                                                                                                                                                         11
Achievements & milestones                                                                                                                     Welcome Severn Hospice

                                             Many happy returns Apley                                                                          Shoppers in Ellesmere welcomed a new
                                                                                                                                               face on the high street when we opened
                                             It seems like only yesterday we got the                                                           our 25th shop.
                                             keys for our brand new purpose-built
                                             hospice in Telford but unbelievably that                                                          Thanks to our shoppers supporting us
                                             was ten years ago. Since then we have                                                             in all our shops across Shropshire and
                                             cared for thousands of people from the                                                            Mid Wales, more than £1 million is raised
                                             surrounding areas.                                                                                towards our caring services.

                                                                                                                                               We like to think our shops are much more
                                                                                                                       business
                                                                                                                                               than just places for a bargain or where you
                                                                                                                 r
                                                                                                         Open fo                               can support our work, they are community
                                                                                                                                               hubs which add to the vibrancy and
     Celebrating ten years of care                                                                                                             success of our town centres.

                                                                                            Bags of Help for Severn Hospice
 Refurbishment of our Perry Ward
                                                                                            Shoppers at local branches of Tesco voted
When the hospice in Shrewsbury first opened                                                 for us to benefit from the supermarket’s
back in 1989 we had just one ward, Perry. As                                                Bags of Help fundraising initiative, which uses
part of a rolling programme of refurbishments to                                            proceeds from carrier bag sales to support
ensure our facilities best meet the needs of our                                            good causes in the local community. We used
patients, their families and staff members Perry         A new look for Perry               the money to build a new playground at our
ward underwent a transformation. We upgraded                                                Telford hospice, offering families with young
patient bedrooms making them all ensuite with                                               children somewhere they can have a break
beautiful views of the garden including our                                                 from what can often be a very difficult time.
first ever dementia-friendly bedroom.           Reaching out to our local community
                                          We have launched a new community nursing
                                          service and started the first of our new-style                                                      Bags o
                                                                                                                                                    f help f
                                          day hospices at Shrewsbury and Telford, part                                                                      or our
                                          of our major review of care provision.                                                                                        hospice
                                          The new Outreach service, formerly called
                                          Clinical Nurse Specialists, builds on the                                                           Happy 1st Birthday Hosbis Hafren
                                          enhancements we made to our in-the-home care
                                          package. Taken together, these improvements                                                         Our hospice has had a presence in Newtown
                                          mean patients living at home have access to our                                                     since 1998 providing a hub for those living in
                                          specialist care teams around the clock.                                                             Mid Wales who need our help. In October
                                          The new day hospices, for people who are not                                                        we celebrated the first anniversary of moving
                                          staying with us overnight, are one of the ways                                                      to our new home with a hotly contested mini
                                                                                                                                              bake-off competition.
                             vices        we have improved the personalised care we                                            afren
                   ur ser                                                                                          1af Hosbis H
       Enhancing o
                                                                                                            apus
                                          can offer, giving people much more choice and         Penblwydd h
12                                        flexibility to suit their needs.
Beating national standards locally
                                                                                                                                                          Latest figures from Public Health England
                                                                                                                                                          show that people who live in Shropshire or
                                                                                                                                                          Telford and Wrekin have some of the best
                                              Wyle Cop shop ready for the future                                                                          access to hospice care in the country.
                                              We first opened a shop on Wyle Cop in                                                                       In Telford and Wrekin, one in ten adults
                                              Shrewsbury back in 1989, not long after we opened                                                           had end-of-life care at a hospice compared
                                              our first hospice. Since then it has become a key                                                           to a national average of one in 20. For
                                              part of the community in the town. After several                                                            Shropshire residents it was 7.5 per cent,
                                              weeks of refitting and redesigning the shop it                                                              still 50 per cent better than the national
                                              opened with a modern look in keeping with the                                           tation              average.
        Top of the                            other shops on Wyle Cop.                                      Evidence of our repu
                      Cop                                                                                                                                 Severn Hospice is the only hospice for
                                                                                                                                                          adults in Shropshire and Telford and
                                                                                                   Informing their Lordships                              Wrekin.
                                                                                                   Our reputation for specialist care and standing
Motor Neurone Disease Association award                                                            among our professional peers resulted in us being
                                                                                                   asked to give evidence to a House of Lords inquiry.
When we welcomed members of the MNDA to our                                                        Medical Director Derek Willis represented
hospice in Shrewsbury they didn’t just pop round for                                               palliative care specialists nationally when he gave
a cup of tea and slice of cake. They were there to                                                 evidence based on our first-hand experience of
present our hospice and members of our team with an                                                caring for adults with neuromuscular conditions. We
Extra Mile Award in recognition of our ‘exceptional                                                are one of only a few hospices nationally working
dedication to care and support’ for people living with                                             in partnership with neuromuscular specialists to
Motor Neurone Disease. At the hospice we don’t do                                                  research the palliative care needs in this area.
what we do for rewards or acknowledgement but it’s
                                                                                                   Meanwhile, the hospice’s contribution to helping the
nice to know that what we do on a daily basis not only                           a mile            next generation of clinicians was recognised when
makes a difference but also sets a standard.                Our staff go the extr                  Derek was made a Professor of Palliative Medicine            More p
                                                                                                   and Bioethics by the University of Chester.                         at  ients be
                                                                                                   Professor Willis is the only hospice-based                                        nefit
                                                                                                   professor in the whole of the West Midlands.
                                                Round the clock care at home
                                                With more of our patients choosing to be cared
                                                for at home we have expanded and developed our
                                                Hospice at Home service offering specialist care                                               Stock it to us
                                                day and night for those who wish to die at home.
                                                Our Hospice at Home team forms part of our                                                     Supporters raided wardrobes, cupboards and shelves
                                                wider community team providing care and support                                                to ensure our newly refurbished shop on Mardol in
                                                365 days of the year.                                                                          Shrewsbury was ready for its grand opening. We
                                                                                                                                               joined forces with traders from Shrewsbury’s award
                                                                                                                                               winning Market Hall to make it a real community event
                          e
           Hospice at Hom
                                                                                                                                               with town crier Martin Wood lending his very vocal
                                                                                                                                               support. The shop got off to a flying start taking over
                                                                                                            Mardol makeover                    £1,500 on its first day of opening.
                                                                                                                                                                                                    13
We’d love                                   There’s always something you can do
                                                 Donate
     you to help                                   We have to raise £2 for every £3 we spend
                                                   Set up a monthly direct debit. It’s easy online at justgiving.com/severnhospice

     Severn Hospice                                Add 25 per cent to your support instantly by GiftAiding if you are a UK taxpayer
                                                   Our network of 26 community shops, including a furniture store and a new superstore,
                                                   stock everything – homewares, clothing, shoes, bags, jewellery, books, records, CDs,
                                                   DVDs, accessories – all generously donated by people just like you

     It’s easy,                                    Our weekly lottery is only £1 to play and you could win £2,000 or any one of more than
                                                   40 other cash prizes

     here’s how
                                                 Join in
                                                   We organise a whole year’s worth of events so there’s something for everyone
                                                   Raise sponsorship for an event you’re taking part in
                                                   Organise your own event in support of us

     Our care is everywhere, not just on         Join us
     our wards and not just for the last few       Volunteering with us is the gift of time that keeps on giving
                                                   We have more than 1,400 volunteers helping us in our shops, on our wards, at
     weeks of life. We don’t just care for our
                                                   our events, in our gardens and in our offices
     patients, we care for their families and
     those closest to them.                      Remember us
                                                   Leaving something to us in a will is the gift of a lifetime and a lasting legacy for
     We are with our families from the             the families we care for
                                                   One in five of our patients wouldn’t be cared for without someone remembering
     moment they are referred to our care
                                                   us in their will
     for as long as they need us, and we do        Talk to your solicitor about how you can remember Severn Hospice and still
     this every day, all day for anyone in         provide for those close to you
     Shropshire and Mid Wales who needs
     that help.
                                                                                  Then & Now
     We do all of this for them for free, but
     it is not without cost and we can’t do it
                                                     In 1990, our first full year, our supporters kindly donated £611,304.
     without you by our side.                                             Last year it was £8.98million.
14
It’s thanks to you
                           Contributions to our services
  Last year, we were
                           £1,108,413                                                                11% Retail
  able to spend £8.3
   million directly on      £897,731                                                 9% Lottery

care – that’s £22,739     £2,855,740                                                                                         29% Legacies
 a day – and allocate      £1,114,616                                                               11% Donations & events
 £1.5 million to future
                          £3,652,415                                                                                                37% NHS funding
    developments.
                           £269,340              3% Investments & others

                           How we spend the money on our services
                          £4,636,212                                                                                               55% Inpatient care
     88p from every
     £1 donated goes       £1,263,177                                                           15% Day & outpatient care
  towards funding our
   services, we use the     £912,920                                    11% Hospice at Home
   other 12p to help us
     make another £1      £1,054,286                                               13% Home & hospital visits

                            £42,092 0.5% Governance & investment

                           £130,320        1.5% Educational services

                           £304,870                      4% Well-being

                                        Figures for financial year 2017-18, subject to audit.                                                     15
Shrewsbury
               Severn Hospice
               Bicton Heath, Shrewsbury
               SY3 8HS
               Main switchboard
               01743 236565
               Fundraising
               01743 354450

     Telford
     Severn Hospice
     Apley Castle, Telford
     TF1 6RH
     Main switchboard
     01952 221350
     Fundraising
     01952 221351
                                                                       Ceredigion
                                                                                                               Newtown
                                                                       Bronglais General                       Severn Hospice
                                                                       Hospital,                               Back Lane
                                                                       Aberystwyth,                            Newtown, Powys
                                                                       Ceredigion, SY23 1ER                    SY16 2NH
                                                                       Telephone                               Telephone
                                                                       01970 635790                            01686 623558

Connect with us: severnhospice.org.uk         fundraising@severnhospice.org.uk                /severnhospice        @severnhospice
       Thanks to all the families, volunteers and staff who have given their permission to share their photos and stories.
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