Your Guide to the JLL Parent Experience

Your Guide to the JLL Parent Experience

Your Guide to the JLL Parent Experience

Your Guide to the JLL Parent Experience

Your Guide to the JLL Parent Experience

ii JLL Supports Your Growing Family Congratulations on the new addition to your family! JLL is committed to supporting the well-being of employees and their families, including when adding a new child to your family. We’ve designed the JLL Parent Experience so you can get the most from your JLL benefits, access a wide range of resources and enjoy this special time with your family. These programs and policies are designed to help you make smart health care decisions regarding the mother’s and baby’s care. This includes Parental Leave Pay, which provides an additional two weeks of leave paid at 100% of your salary when you or your spouse/partner complete a maternity support or emotional support program.

This Guide to the JLL Parent Experience describes the benefits and resources available to you whether you’re considering taking maternity, paternity/partner, adoption or surrogacy time, or experiencing infertility issues. Questions The HR Service Center (HRSC) is your primary resource for information regarding the JLL Parent Experience. Call or email the HRSC with any questions about your benefits, policies and programs. – Call: 866‐580‐7421 option 2 – Email: HR.ServiceCenter@am.jll.com ?

Your Guide to the JLL Parent Experience

iii Contents JLL Parent Experience Resources . 1 Your JLL Maternity Experience . 3 Your JLL Paternity/Partner Experience . 8 Your JLL Adoption and Surrogacy Experience . 12 NOTE: Each individual employee will have unique circumstances regarding current job responsibilities; maternity, paternity/partner, adoption and surrogacy leave; and return to work. You are not eligible for the JLL Parent Experience if you are an Independent Contractor or an employee covered under a collective bargaining agreement with benefits received through a union. The benefit plans, programs and policies referred to in this guide are described in detail in official plan documents/policies.

If there is a conflict between the information provided in this guide and the plan documents/policies, the official plan documents/policies will govern.

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Your Guide to the JLL Parent Experience

1 Resources JLL Parent Experience Resources JLL is committed to your well-being and supports you through your Parent Experience, from considering to grow your family to bringing your new child home. There’s a lot to know and do when you add a new child to the family. We understand that having resources and support is important for the health and prosperity of your family. These are many of the services JLL offers you and your family. Print this section and keep it handy. For more information about whom to contact and when, see the appropriate checklist in this guide or call the HRSC.

Maternity, Paternity/Partner, Adoption and Surrogacy Support Resource Why You May Want to Use This Resource Contact Info & Eligibility General Resources: Your go-to resources JLL HR Service Center Your main source of information related to the JLL Parent Experience 866-580-7421 option 2 Email: HR.ServiceCenter@am.jll.com For all employees and spouses/partners JLL Benefits Solutions Group • Add your new child to your benefits • Enroll or change your FSA and HSA contributions • Change your beneficiary 866-580-7421 option 1 For all employees and spouses/partners Physical Health Resources: Care for infertility as well as mother’s and baby’s health and well-being JLL Personal Advocate • Support for medical, dental and FSA claims • Advocate will research your claims issue and work with your health plan to resolve it 866-580-7421 option 1 For all employees and spouses/partners UnitedHealthcare myBlueprint4Health — Health and wellness concierge, programs and rewards www.myuhc.com • 800-996-2057 Ask for myBlueprint4Health For all employees and spouses/partners enrolled in a UnitedHealthcare medical plan Maternity Support Program • 24/7 personalized support before, during and after pregnancy • Access to a dedicated nurse who will keep in touch with you throughout your pregnancy and after you give birth • Assistance in choosing a doctor, nurse midwife or pediatrician • Support for your special health care needs if your pregnancy is considered high-risk • Customized maternity education materials Infertility and Reproductive Resource Services • Access to premier infertility treatment clinics • Education, counseling and infertility management with a reproductive endocrinologist • Pre-certify to receive in-network coverage for reproductive services Neonatal Care — Information and counseling for you if your baby needs extra care Tobacco Cessation Coaching — Health coaches to help you quit tobacco with a personalized plan UnitedHealth Allies® —Discounts on things like massage therapy, natural medicine and other health retailers www.unitedhealthallies.com Kaiser Permanente • Online Resources — Health guides, videos and podcasts on maternity and taking care of your baby • Classes and Support Groups — Free support for things like childbirth, healthy baby class and new mother’s support • Wellness Coaching and Online Healthy Lifestyle Programs — Coaches help you make a lifestyle change, like losing weight or quitting tobacco • 24/7 Nurse Line • Kaiser Permanente Incentive Program www.kp.org • 866-300-9867 For medical and Rx: Call the number on your ID card For all employees and spouses/partners enrolled in a Kaiser Permanente medical plan

Your Guide to the JLL Parent Experience

2 Resources Resource Why You May Want to Use This Resource Contact Info & Eligibility Parenting and Emotional Health Resources: Care for your child and have peace of mind Liberty Mutual • Request a leave • FMLA: So you can care for and bond with your new family member • STD: When you are away from work for pregnancy or birth • Download medical certifications www.mylibertyconnection.com 888-526-5768 (Company code: JLL101) For all employees Guidance Resources Employee Assistance Program (EAP) counseling and referral services, including valuable online videos and articles: • Diet and pregnancy • Child-proofing your home • Finding child care • Returning to work after leave www.guidanceresources.com 800-272-7255 (Password: JLL101) For all employees and spouses/partners Bright Horizons Back-Up Care Advantage Back-up child care when your regular caregiver is unavailable: • 10 days per dependent, per calendar year • $4 per hour in-home care (4-hour minimum) • $15 per child, per visit for center-based care; $25 per-family maximum www.brighthorizons.com/advantage 877-242-2737 (User Name: JLL/Password: Backup1) For all employees and spouses/partners Financial Security Resources: Care for your family’s growing financial needs MetLaw Professional advice and assistance from a qualified attorney for things like: • Wills and estate planning • Purchasing a home www.legalplans.com • 800-821-6400 For all enrolled employees and spouses/ partners JLL Benefit Solution Group Standard Life Plan — Financial safety for your family through benefits paid to your beneficiary in the event of your death 866-580-7421 option 1 For all employees MetLife GVUL Enhanced Life Plan GVUL — Financial safety for your family through benefits paid to your beneficiary in the event of your death (National, Regional, International Directors) 800-756-0124 For National, Regional, International Directors MetLife Supplemental Life Insurance — Coverage for your new child of $5,000 - $25,000.

You pay 100% of coverage; premium is the same regardless of the number of children covered. For coverage more than $10,000, you must complete evidence of insurability (statement of health) metlife.com/mybenefits 800-438-6388 For all enrolled employees and spouses/partners Group Accident Insurance — Portable protection at competitive group rates in the event of an accident Critical Illness Insurance — Protect your finances in the case of a critical illness diagnosis. Receive payment for costs such as medical co-pays, transportation to treatment centers and child care. Must have medical insurance to enroll Community Resources: Experience the support of your JLL community JLL Women’s Network Resources, support and networking at each stage of your Parent Experience WomensNetwork@am.jll.com For all employees • Adjusting to parenthood • Coping with postpartum depression • Preparing siblings for a new child • Debt collection • Family law and adoption issues

Your Guide to the JLL Parent Experience

3 Considering to Have a Child Early Pregnancy Last 30 Days of Pregnancy First Week After Birth 2-8 Weeks After Birth Next 2 Weeks After Birth Up to 12 Weeks After Birth After You Return to Work ✔Call the HRSC and visit the Total Rewards Portal ✔Review your medical plan to understand your benefits, including infertility support ✔Review your benefits and policies like Parental Leave Pay, STD, FMLA, PTO, personal leave, and adoption and surrogacy benefits ✔Learn about the resources available through the EAP and myBlueprint4 Health ✔Enroll in a maternity support or emotional support program2 to receive Parental Leave Pay (2 additional weeks of leave paid at 100% of your salary) ✔Schedule time with your manager to share when you may take leave, how long you may be out, and the amount of PTO you will use ✔Contact Liberty Mutual to learn about your FMLA rights ✔Contact the EAP to receive your customized pregnancy resource referral package and pregnancy kit ✔Contact Liberty Mutual ✔File for STD and FMLA ✔Inform Liberty Mutual and your manager if your physician declares you disabled prior to delivery ✔Contact BSG within 31 days of birth if you intend to: ✔Add your new child to your medical plan ✔Increase contributions to the HSA,enroll in or increase contributions to FSAs, or enroll your newborn in dependent life insurance ✔Contact Liberty Mutual to confirm date of birth ✔Contact your state if you live in California or Rhode Island to claim your paid benefits in conjunction with offset from JLL May be available based on the needs of the business and at the discretion of your manager ✔Meet with your manager ✔Ask if a lactation/ sick room is available ✔Discuss availability of flexible work arrangements ✔Discuss how your return is going ✔Continue to access myBlueprint4Health and the EAP to use these valuable resources to help adjust to raising your newborn and work-life balance ✔Call Bright Horizons when you need emergency child care ✔Contact the HRSC to confirm if you will use PTO for the remainder of your unpaid leave ✔You are eligible to continue health and life insurance during FMLA, but you must mail your premium to the BSG when you take unpaid leave and no longer receive pay from JLL ✔Contact Liberty Mutual to close your claim and notify whether you will return to work or remain out on unpaid personal leave ✔Contact your manager to develop a plan to return to work ✔Pre‐register for back‐up emergency day care with Bright Horizons Period covered by the Family and Medical Leave Act (FMLA) Terms to Know • BSG: Benefits Solutions Group • EAP: Employee Assistance Program • FMLA: Family Medical Leave Act • HRSC: HR Service Center • PTO: Paid Time Off • STD: Short-Term Disability More Information • Learn about your Parent Resources on page 1 • View the Paternity/ Partner Checklist on page 8 • View the Adoption/ Surrogacy Checklist on page 12 What You Need to Know About the Maternity Experience When you complete these steps depends on your personal situation and the amount of leave you intend to take.

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1. This is a typical scenario for giving birth. This timeline could vary depending on your personal situation, Parental Leave Pay and other leave time. 2. See page 6 to know when you must enroll in and complete the program applicable to you. Additional Unpaid PersonalLeaveof Absence Your Maternity Checklist Through the Stages of the Parent Experience1 The JLL Parent Experience is our holistic approach to supporting your family when adding a new child. JLL offers benefits, resources and leave time options for every phase of your maternity experience — healthy pregnancy, bonding time with your family and a smooth transition back to work.

A combination of FMLA, STD, Parental Leave Pay, PTO and personal leave allows you to spend time with your new child. Use this checklist to ensure you are getting the most from your benefits.

Use PTO for 5-day waiting period before STD begins Receive STD at 70% of base salary for the time your doctor certifies you are unable to work Use PTO for time off; unpaid time off if you do not have PTO Receive 2 weeks, 100% paid leave,called Parental Leave Pay, when youcom- plete a maternity support or emotional support program2 Maternity

Your Guide to the JLL Parent Experience

4 Your Maternity Leave Time The time you spend with your new baby is important for you, your baby and your family. A combination of benefits and leave time options — FMLA, STD, Parental Leave Pay, PTO and personal leave — will give you the support and time away from work that is best for your situation.

Support for Your Leave Time It is important to follow the Maternity Checklist on the previous page to ensure you don’t miss the opportunity to get the benefits and leave time you want. Key items are outlined below.

When considering to have a child: Contact the HRSC to learn more about your leave time options and JLL benefits related to infertility, adoption and surrogacy. Early in your pregnancy: JLL medical plans have many useful tools and resources that help you stay healthy and prepare you for growing your family. Complete a maternity support or emotional support program to receive two additional weeks of leave, paid at 100% of your salary. It’s also important to share your leave plans with your manager — how long you plan to be out and the amount of PTO you intend to take. Then, contact the EAP to discover the valuable resources available.

First week after your baby is born: Call the Benefits Solutions Group within 31 days of birth if you intend to enroll your baby in your JLL medical plan, increase contributions to your Health Savings Account, enroll in or increase contributions to the Flexible Spending Accounts, or enroll your newborn in dependent life insurance. Family Medical Leave Act (FMLA) Adding a child to your family is a special time. If you are eligible, FMLA guarantees up to 12 weeks of unpaid leave (in which we ensure you will return to your job or an equivalent position) so you can care for and bond with your new family member.

These 12 weeks are unpaid, but a combination of STD, Parental Leave Pay and PTO will provide a percentage of your salary for a portion of this time.

We understand that administrative tasks are the last thing on your mind, but these simple steps are important for managing your leave time successfully. It’s important that you contact Liberty Mutual, which administers your FMLA: • Early in your pregnancy to confirm you are eligible for FMLA, • During the last 30 days of pregnancy to file your FMLA claim, • The week following the birth to confirm the baby’s birth date, and • At the end of your leave to close your FMLA claim. You are eligible for FMLA when you are an employee at JLL for 12 consecutive months, have worked at least 1,250 hours during that period and intend to return to work after maternity leave.

You may continue health and life insurance coverage during FMLA. However, after STD, Parental Leave Pay and PTO end, your premiums are no longer deducted from your pay and you must mail your premium payment to the Benefits Solutions Group. Maternity DID YOU KNOW: Parental Leave Pay provides an additional two weeks of leave paid at 100% of your salary when you complete a maternity support or emotional support program. !

Your Guide to the JLL Parent Experience

5 Short-Term Disability (STD) This is the time for you to recoup and spend time with your baby. Though sleep deprivation may make you feel otherwise, we understand you are not disabled.

STD is just the government’s name for the benefit that allows you to receive 70% of your annual base salary for the amount of time your doctor certifies that you can’t work. STD runs in coordination with FMLA. The STD period begins on the date of delivery or when your doctor certifies you are medically unable to work. The first five days of STD is called the waiting period and you will not receive payment. You will use PTO during this five-day waiting period. Typically, new mothers receive a six-week disability period for vaginal delivery and an eight-week disability period for Cesarean delivery.

Other circumstances may necessitate a different disability period. Liberty Mutual administers your STD.Again, we understand that paperwork is not the most enjoyable task during this exciting time, but staying on top of your claim will ensure you receive timely payment. It’s important that you contact Liberty Mutual: • During the last 30 days of pregnancy to file your STD claim, and • At the end of your leave to close your STD claim. Bonus-Eligible Employees If you qualify for an annual bonus and are out on STD when the bonus is paid, you will receive your bonus when you return to work.

Commission-Eligible Employees Commission-eligible employees who make more than $75,000 per year base annual salary may participate in the standard STD benefit described above. For commission-eligible employees who make less than $75,000 per year annual base salary, your STD coverage will be the greater of: • 70% of your monthly base salary plus the average of your last two years’ annual commissions, or • 100% of this flat dollar amount: – International Director $150,000 – Regional Director $125,000 – National Director $105,000 – Associate Director $87,500 – Professional $55,000 Parental Leave Pay Parental Leave Pay is an exciting benefit JLL offers employees who complete a free, confidential program that supports the health of your new baby.

We offer this because we understand the importance of helping you make smart health care decisions regarding your and your baby’s care. You can receive two consecutive weeks of leave, paid at 100% of your salary, when you complete a healthy maternity or emotional support program. Refer to the chart on the following page to see the program that is applicable to you. Once you qualify, you will take Parental Leave Pay immediately following the end of your STD but before you use PTO or approved unpaid time off. Parental Leave Pay runs in coordination with FMLA. You must take Parental Leave Pay as two concurrent weeks.

You have one year after your baby’s birth to take Parental Leave Pay.

You are eligible for Parental Leave Pay when you are a full-time JLL employee who works at least 30 hours per week with at least one year of service credit at the time of birth. Brokers and Directors are entitled to Parental Leave Pay, which is in addition to any PTO approved by the manager and meets the needs of the business. Refer to the PTO policy for details on conditions for paid leave beyond Parental Leave Pay. Maternity