Your Supports January 2021 December 2021 - Holiday, Outing and Activity Booklet - Community Accessability
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Your Supports
Holiday, Outing and
Activity Booklet
January 2021
December 2021
1
Who is Community Accessability Inc.?
Community Accessability Inc. was founded in 1998. We have 170
employees and utilise the contributions of over 200 volunteers to deliver
our programs and services. We have offices in Wodonga, Shepparton,
Yarrawonga, Wangaratta and Ballarat. We offer services and programs
via our 2 service arms to within the Hume, Riverina Murray and
Grampians regions.
We provide a range of funded and un-funded services and work in
partnership with community services, local governments and not for profit
providers to assist individuals and groups in regional area’s.
Your Supports Service Assisted Transport Service
Community Based Support Community Transport
CHSP Supports Supported Transport
Support Coordination Accessible Vehicle Hire
Home Based Assistance Assisted Student Transport NSW
Holiday and Leisure Activities
Short Term Accommodation
School Leaver Employment Support (SLES)
Offices Contact Staff
Activities 1300 704 530 Pauline Carroll
Coordinator pauline.c@gettingthere.net.au
7/67 Wigg St, 1300 704 530 Tracey Presutti
P.O. Box 1596 tracey.p@gettingthere.net.au Sharon Gleeson
Wodonga sharon.g@gettingthere.net.au
49 Vincent Rd, 03 5721 3045 Danya Petersen
Wangaratta danya.p@gettingthere.net.au Robyn Henderson
robyn.h@gettingthere.net.au
36 Welsford St, 03 5831 2959 Sharon Gleeson
Shepparton sharon.g@gettingthere.net.au
Support 1300 704 530 Shawn Dromi
Coordination ndis2@gettingthere.net.au Sage Mandich
Marni Rigby
8 Whitehorse Rd, 0456 205 383 Jenny Williams
Mt Clear Jenny.w@gettingthere.net.au Stacey Galea
2
Your Supports
Welcome one and all!
Well, we are back for another year of Your Supports activities and
holidays. Due to the Covid 19 outbreak in 2020, many of the
things we had planned for 2020 had to be cancelled and it will
continue to impact what we can deliver in 2021. As restrictions
relax more and more, then this will allow us to offer more fun
things for everyone to do. So, like our Facebook page or give us
your email address and we will keep you informed of what we are
up to.
This year we have started providing Your Support services in
Ballarat in the Grampians region.
Our plan is to offer regular activities in Ballarat over time. As for
our holidays and days trips, all participants, no matter where they
live are welcome to join us on any outing that takes their fancy.
We will work with you to sort out the logistics.
Our holidays and day trips have a closing date for expressions
of interest, after this date you will need to contact us to see if
there is available room.
DEPOSIT REQUIRED. Certain activities require us to purchase
tickets for entry or flights etc many months before the activity,
which cannot be returned. It creates difficulties when people
cancel a few weeks prior and their seat can’t be taken up by
someone else. Your spot on an activity can only be confirmed
once the deposit request has been paid.
Remember, only put your name down for the activities and
holidays that you really want to attend.
3
Costs and Fees
D Day Trips 201ips 2017Day Trips 2017
All activities have 2 costs.
1. An Activity Fee (AF)
o This is to cover the costs that are not included in the
session fee i.e. entrance fees, travel, transport,
accommodation, food, activity costs.
The costs that are not covered by your NDIS Plan
2. A Session Fee (SF)
o A number of hours to be claimed through your NDIS plan,
under the following support item:
- Assistance to access community, social and recreational
activities
If you do not have this support item or have insufficient funds to cover
the session fee, please speak with local Your Supports Coordinator
to discuss the options that are available.
Below is an example of how the 2 costs are shown
Activity AF SF Support Item
Your_Day $5* 6 hours 1:4 ratio weekday
04 _136_0136_6_1_T
Blokes Night $15* 4 hour 1:4 ratio Evening
Wangaratta Friday 04 _137_0136_6_1_T
Roar & Snore 10 hours 1:4 ratio Saturday
Melbourne Zoo $380* & 04 _138_0136_6_1_T
Sat & Sun in April 1:4 ratio Sunday
8 hours
04 _139_0136_6_1_T
*The activity fee will vary depending on the activity.
4
Your Day
Your Group Activity:
Our activities operate from 9.00am to 3.00pm but there are opportunities
to only attend a half day. The one thing that all our activities have in
common is that you will develop skills and achieve goals in a fun and
supported group environment, both community and venue based.
Themes run for a calendar year, but the activities themselves will change
regularly and is done in consultation with our participants.
Day Theme Theme Theme
Wangaratta Wodonga Shepparton
Monday Food & Fitness Cooking
Group
Tuesday Creative Day Arts & Craft
Wednesday Community Men’s
Group
Thursday Your Day Cooking &
Community
Friday Game Time Your Day Friday Fun
Day
Your Day:
Your Day is an opportunity for participants to be part of an activity group
Transport is available for participants if required or they can make their
own way to and from our starting point, including using the local bus.
If you have an idea about an activity or small group that you would like to
develop with your friends and need some support to make it come to life,
we would be happy to help you make it happen
5
Regular Activities – Wodonga
Activities Wodonga Wodonga Day
Ten Pin Bowling Wodonga Tuesday Evening
Indoor Cricket Wodonga Thursday Evening
Friday Evening-
Friday Night Fun Wodonga
Twice Monthly
Activity AF SF Support Item
Indoor Cricket $15 $10 or 1:4 ratio Weekday
1 hour 04 _136_0136_6_1_T
An exciting program that encourages team play and exercise.
Where: Major League Indoor Sports Centre – 119 North St, Albury
When: Thursdays @ 5.15pm
Activity AF SF Support Item
Ten Pin Bowling $15 2 hours 1:5 ratio Weekday
04 _141_0136_6_1_T
When: Every Tuesday at the Wodonga Bowling Centre
Time: Starting at 6.00pm .
Activity AF SF Support Item
Friday Night Fun $20* 2 or 3 1:4 ratio Weekday
hours 04 _136_0136_6_1_T
Twice a month we will get together and enjoy what our local area has
to offer. We may go out to dinner, the movies, BBQ’s, DVD and food
nights and lots of other activities. So, come along and make new
friends and join in the fun.
***Ask for a schedule of activities to be sent to you***
*The activity fee will vary depending on the evening’s activity.
6
Regular Activities Wangaratta
Activities Wangaratta Day
Saturdays
Ten Pin Bowling Wangaratta
Fortnightly
Monday
Pub and Pool Wangaratta
Weekly
Friday- Twice
Blokes Night Wangaratta
Monthly
Friday- Twice
Friday Night Fun Wangaratta
Monthly
Activity AF SF Support Item
Ten Pin Bowling – $14 2 hours 1:5 ratio Saturday
Wangaratta Saturday 04 _143_0136_6_1_T
Fortnightly on a Saturday from 3.45pm until 6.00pm @ the
Wangaratta Bowl. Followed by dinner at the Wangaratta Club
6.00pm – 7.00pm (optional and an additional cost. If support is
required to enable you to attend the meal, an additional hour of
support will be charged).
Activity AF SF Support Item
Pub & Pool – $5 2 hours 1:4 ratio Evening
Wangaratta 04 _138_0136_6_1_T
As many games as you can play plus soft drink.
Where: Town & Country Tavern, Wangaratta.
When: 1st & 3rd Monday of the month. Time: 7pm to 9pm.
Recommences 3rd Feb.
7
Activity AF SF Support Item
Blokes Night $15* 4 hours 1:4 ratio Evening
Wangaratta Friday 04 _137_0136_6_1_T
Join us for a regular bloke only catch up with a night of footy, fun and
fabulous food. Friday nights will focus on cooking together, catching
up with friends, checking out the footy and having a chuckle.
When: 1st & 3rd Friday of each month
Where: Our Wangaratta office, 49 Vincent Rd.
Time: 5.30pm – 9.30pm
* The activity fee will vary depending on the evening’s activity.
Activity AF SF Support Item
Friday Night Fun $20* 2 or 3 1:4 ratio Weekday
hours 04 _136_0136_6_1_T
Twice a month we will get together and enjoy what our local area has
to offer. We may go out to dinner, the movies, BBQ’s, DVD and food
nights and lots of other activities. So, come along and make new
friends and join in the fun.
Who knows, sometimes Wodonga and Wangaratta may meet up
half-way to have some fun.
*The activity fee will vary depending on the evening’s activity.
8
Day Trips – Let’s Go
Below is a list of upcoming day trips for 2021 that are
represented in this booklet.
Activity Dates
Dinner & Movie Jan 30th & February 27th
Fishing 20th March
Bright Lunch & Canyon Walk 17th April
Mansfield Zoo 1st May
Netball in Melbourne May & June TBC
AFL in Melbourne July/August TBC
Christmas in July July
Henty Field Day September
Violet Town Market December
Often, special opportunities arise for day trips that we are
unable to plan for in advance, so if you are interested in
being notified when something extra is happening, please
provide us with your email address or check out our
Facebook page and we will inform you when additional
activities arise.
9
Activity & Date AF SF Support Item
Dinner & Movie Night 1:4 ratio Saturday
$60 4 hours 04 _138_0136_6_1_T
30th January &
27th February
No limit on numbers Closing date – 2 weeks prior
Join us for an evening out to enjoy the company of others
and share in a great meal and a
fantastic movie. Dinner and movie
included.
Activity & Date AF SF Support Item
Fishing 1:4 ratio Saturday
$50 8 hours 04 _138_0136_6_1_T
Saturday 20th March
12 Participants Only Closing date – 14th February
So, who is going to catch the big one? We will fish at a
waterway which is yet to be decided. Transport, bait
and lunch provided. BYO fishing rods or we can
help.
Activity & Date AF SF Support Item
Bright – Lunch & $60
1:4 ratio Saturday
8 hours 04 _138_0136_6_1_T
Canyon Walk
17th April
12 Participants Only Closing date – 14th February
Beautiful Bright – Enjoy a leisurley lunch followed by a walk
along the Ovens River with views of the Canyon. Lunch &
Transport provided.
10Activity & Date AF SF Support Item
Mansfield Zoo 1:4 ratio Saturday
$50 8 hours 04 _138_0136_6_1_T
Saturday 1st May
Closing date – 11th April
Here is your chance to get up close with
the animals and enjoy spending time
with your friends. Transport and entry
included.
Activity & Date AF SF Support Item
Netball in Melbourne 1:4 ratio Saturday
$TBC 14 hours 04 _138_0136_6_1_T
May/June date TBC
8 Participants Closing date – TBC
Here’s your chance to watch some of
Australia’s greatest netballers compete
against each other in Melbourne. Bring
your best cheering voice. DEPOSIT
REQUIRED
Activity & Date AF SF Support Item
AFL Game 1:4 ratio Saturday
$150 16 hours Or
Days
July/August 1:4 ratio Sunday
12 Participants Closing date - TBC
Express your interest, and your team, to join us to watch a
day game of AFL. We are planning on making 2 different
trips during the season, to see various Victorian teams play.
We won’t know the games or dates until the fixtures are
released. DEPOSIT REQUIRED
11Activity & Date AF SF Support Item
Christmas in July 1:4 ratio Sunday
$60 7 hours 04 _139_0136_6_1_T
TBC July 2021
No limit on numbers Closing date – 19th June
It’s time to put on those dancing shoes and boogie to the cool
sounds provided by Stevie Bowen and his amazing playlist.
As per usual, there will be great food, awesome
raffle prizes and it will give you a chance to catch
up with friends that you have met on holidays and
activities but haven’t seen for a while and make
some new one’s too.
Activity & Date AF SF Support Item
Henty Field Day 1:4 ratio Weekday
$50 11 hours 04 _136_0136_6_1_T
Wednesday Sept 22
No limit on numbers Closing date – 28th August
Yes, we are going to the Henty Field Day again. It was so
popular last time, we thought we had better do it again. So
come along and see all things machinery and farming.
Activity & Date AF SF Support Item
Violet Town Market 1:4 ratio Saturday
$30 6 hours
Saturday 11th Dec 04 _138_0136_6_1_T
No limit on numbers Closing date – 20th November
Here is your last chance to get your Christmas shopping
done at the wonderful Violet Town Market. Visit all the stalls
and pick up a great gift or bargain.
12Weekends & Holidays
Below is a list of upcoming overnight activities and holidays for
2021 that are represented in this booklet.
Activity Dates
Yarrawonga Weekend 20th Feb – 21st Feb
Dubbo Zoo – 3 Days 26th to 29th March
Supa Nova Comic Con Melbourne 10th Apr – 11th Apr
Gold Coast Holiday 10th – 14th May
AFL Weekend May /August
Melbourne Show and City 27th Sept – 1st October
Deni Ute Muster 30th Sept – 4th October
Silo Weekend 23rd - 24th October
Melbourne Shopping Weekend 13th - 14th November
Shoalhaven Heads Holiday 22nd - 26th November
Carols by Candlelight Rehearsal 23rd Dec – 24th Dec
Remember, only put your name down for the holidays that
you really want to attend.
13Activity & Date AF SF Support Item
Yarrawonga 1:4 ratio Saturday
$365 14 hours 04 _138_0136_6_1_T
Sat 20th February
Sun 21st February & 4:1 ratio Sunday
8 hours 04 _139_0136_6_1_T
Closing date – 11th January 2021
Let’s enjoy a weekend away, it will be great fun. Don’t forget
to bring your bathers! There is always something to do in
Yarrawonga, not to mention the great shopping.
Activity & Date AF SF Support Item
Dubbo Zoo – 4 Days 24 hours 1:4 ratio Weekday
& Evening
$1,190 04 _137_0136_6_1_T
Fri 26th March to
16 hours 1:4 ratio Saturday
Mon 29th March
& 04 _138_0136_6_1_T
16 hours 1:4 ratio Sunday
04 _139_0136_6_1_T
DEPOSIT REQUIRED Closing date – 10th February 2021
It’s time to take a road trip to Dubbo, 4 days enjoying the
sights of Dubbo, a visit to the Dubbo Zoo, as well as going
out for dinner.
14Activity & Date AF SF Support Item
Supanova Comic 1:4 ratio Saturday
16 hours
Com - Melbourne $565 04_138_0136_6_1_T
Sat 6th March to 1:4 ratio Sunday
12 hours 04_139_0136_6_1_T
Sun 7th March
DEPOSIT REQUIRED Closing date – 1st February
For all you Marvel and DC Comic Book fan’s, Sci-fi fans and
those who like to dress up as characters or are seriously into
gaming, then this is the one for you. We will head down early
Saturday Morning and return home late Sunday so you can
get the full experience of Supanova
Comic Con and Gaming. Who knows
who you will get to meet!
Activity & Date AF SF Support Item
Gold Coast 1:4 ratio Weekday
$2630 60 hours 04 _136_0136_6_1_T
Holiday
Monday 10th May 1:4 ratio Weekday
12 hours Evening
Friday 14th May
04_137_0136_6_1_T
DEPOSIT REQUIRED Closing date – 1st April 2021
For the next 5 days it will be Fun Fun Fun. Flighing out and
staying on the beautiful Gold Coast, we will soak up the sun
whilst visiting Movie World, Sea World,Wet N Wild as well as
shopping, eating out and visiting the beach.
15Activity & Date AF SF Support Item
AFL Weekend’s 1:4 ratio Saturday
$515 16 hours 04 _138_0136_6_1_T
May and August
TBC & 1:4 ratio Sunday
9 hours 04 _139_0136_6_1_T
DEPOSIT REQUIRED Closing date – TBC
We will stay overnight in Melbourne and watch a Victorian
team play at their best. Who will be playing; we will not know
until the fixtures come out! We try and see different teams
each time, so when you express your interest to attend, make
sure you let us know your favourite team. We will provide
you with more information when it comes to hand.
Activity & Date AF SF Support Item
Melbourne Fun 1:4 ratio Weekday
$1680 54 hours
Mon 27th Sept – 04 _136_0136_6_1_T
Friday 1st October 1:4 ratio Weekday
16 hours Evening
04_137_0136_6_1_T
DEPOSIT REQUIRED Closing date – 18th August
Leaving on Monday morning, we will travel to Melbourne and
we will go to the Melbourne Show for some fun and
excitement and see some other great Melbourne attractions
before heading down the Great Ocean Road. We will enjoy
going out to dinner and shop till we drop.
16Activity & Date AF SF Support Item
Silo Art Trail 15 hours 1:4 ratio Saturday
Weekend $400 & 04 _138_0136_6_1_T
Sat 23rd October to 9 hours 1:4 ratio Sunday
04 _139_0136_6_1_T
Sun 24th October
Closing date – 27th September 2021
Take a road of discovery on the North East
Victoria Silo Art Trail, where you will
experience art in a large scale and not in a
gallery. Art works have been completed by
street artists: We will also enjoy lovely
accommodation and enjoy a meal out
together.
Activity & Date AF SF Support Item
Deni Ute Muster 32 hours 1:4 ratio Weekday
$1450
30th Sept – 3rd Oct & 04 _136_0136_6_1_T
1:4 ratio Saturday
16 hours
04 _138_0136_6_1_T
& 1:4 ratio Sunday
7 hours 04 _139_0136_6_1_T
DEPOSIT REQUIRED Closing date – 31st August
What else is there to say but LET’S PARTY. What an
adventure it will be. Great fun, great music, great utes.
17Activity & Date AF SF Support Item
Melbourne 16 hours 1:4 ratio Saturday
Shopping Weekend $430 & 04 _138_0136_6_1_T
Sat 13th November - 9 hours 1:4 ratio Sunday
04 _139_0136_6_1_T
Sun 14th November
DEPOSIT REQUIRED Closing date – 1st October 2021
We will spend the weekend in Melbourne and shop till we
drop, just in time to get all your Christmas shopping done.
Hopefully the Myer windows will be open so we can visit. So
many places to shop and so little time, where do we start.
Activity & Date AF SF Support Item
Shoalhaven Heads 1:4 ratio Weekday
$1,590 60 hours 04 _136_0136_6_1_T
Mon 22nd Nov to
Friday 26th Nov & 1:4 Weekday Evening
12 hours 04_137_0136_6_1_T
DEPOSIT REQUIRED Closing date – 11th October
Leaving on Monday morning, we will travel up the coast and
for some fun and excitement. We will be visiting the
Jamberoo Fun Park, Beach, Kiama and much more!
18Activity & Date AF SF Support Item
Carols by Candlelight 1:4 ratio Evening
$500 14 hours 04 _137_0136_6_1_T
Rehearsal – Melbourne
Thurs 23rd Dec – 1:4 ratio Weekday
7 hours 04 _136_0136_6_1_T
Friday 24th Dec
Closing date – 20th November
Here is your opportunity to watch the stars of Melbourne’s
Carols by Candlelight, practice their performances the day
before the big event at the Myer Music Bowl. When you
watch on Christmas Eve you can say, I saw that! We will get
to town a bit early for a look around. Transport and
accommodation included. DEPOSIT REQUIRED
One on One Holidays
We have been supporting people to achieve their dream holidays for a
long time (over 20 years) and we not only deliver group holidays, we also
help individual participants to have the experience of a lifetime, in a one
to one setting. That trip may be local, interstate or overseas, it’s your
choice and we have delivered them all.
Everyone has their own idea of what a great holiday is, so we are happy
to help you to book that holiday of a lifetime and provide you with the
appropriate support to ensure you achieve your goals. Our experience in
what we have delivered over the years is second to none and we are here
to help you.
Contact your nearest Your Supports office for more information and we
will help you to get on your way.
19Like us on Facebook
Did you know that we have a dedicated Facebook page!
So, what do we put on it? We put photos from our holidays and
activities so you can share them with your friends. We also put
notices about upcoming holidays that may have a space to be
filled and also just any general information that we think you may
want to know about.
So, make sure you like us! Search VFP/Your Supports
Tell us about it
Share Your Idea’s With Us:
At Community Accessability, we are well known for doing things
a little differently and our motto is “it’s not that we can’t do it, but
how can we do it”.
So, if you have a great idea for a new service or a place to visit,
make sure you pass it onto us. You never know where the next
good idea will come from or where it will take you.
Call your local
Your Supports Office
Wodonga Wangaratta Shepparton Ballarat
1300 704 530 03 5721 3045 03 5831 3815 0456 205 383
20Extra Supports
All our holidays, day trips and regular activities are priced based
on a particular ratio, usually 1:4 or 1:5. For some participants,
this level of support is not enough. If we determine that you
need additional support, we will discuss this with you. If you
want extra support, contact the Activities Coordinator to discuss
you needs. Our aim is to ensure that everyone can attend our
activities.
Getting Together
All regular activities are charged using the 1:3, 1:4 and 1:5
support item, which is stated under the Session Fee for each
activity. If you require additional support to attend, then 1:1
support is available which will be charged under the relevant
NDIS costings.
For those who attend our regular activities, the pricing will be
subject to change. You will receive a letter from the Activities
Coordinator before any price changes.
How to Book
First, you need to become a member of Your Supports.
1. Contact us on 1300 704 530 to arrange an interview time to
discuss your needs and to register you with our service. This
interview will include an assessment of personal needs and
should take place with your family/carer/support person or
friend if you require their attendance.
2. Once registered, you can choose an activity from our Activities
Booklet.
213. We request that participants attend a day outing or regular
activity before attending a holiday, so you can get to know us.
4. You can apply in person, ring the office, or email us to register
your activity choice. We often have more people wanting to
attend than we have places, so not everyone will get to go.
Below you will see more information about how we choose who
goes.
5. You will need to pay for all outings and overnight activities in
advance. We will send you an invoice saying how much to pay
and when. If you are using you NDIS plan to cover the Session
Fee, we will complete a Service Agreement with you (if you
don’t already have one) and then we will withdraw the agreed
funds after the outing or activity.
6. For Holidays & Weekends, you will need to pay a deposit, once
a place has been allocated to you. The deposit will secure your
place.
7. We will send you an invoice with the total amount you owe. We
are happy for you to pay this invoice off over time.
8. So we always have enough room, don’t attend activities without
booking.
Terms & Conditions
Refunds:
• If the trip is cancelled, you will receive a full refund.
• If you give us plenty of notice before departure, and we are
able to find another participant to take your place, you will
only be charged changes of names on travel documents i.e.
airline tickets.
• If you need to cancel due to sickness or family tragedy,
refunds are at the discretion of the General Manager less
22any upfront costs that we have been required to make and
cannot cancel i.e. entrance and airline tickets.
• We will not refund for someone who just doesn’t show up.
Selection:
One of the outcomes of Your Supports is to assist people to
make good friends and enjoy social opportunities. We also have
limited numbers that we can take on each outing. To ensure that
participants get the chance to enjoy a variety of activities we
have a selection process for holidays and weekends away.
How we decide on the participants:
1. We make a list of those people interested then we review the
list and decide on places.
2. In this review, we evaluate, has the person been on a holiday
with us recently, does the holiday suit the individuals mobility
and abilities, have we got a good gender balance for the
group, will the group work well together and are the
accommodation and facilities suitable for your needs.
3. We will then let you know if you have a place or not and then
you need to pay the deposit to secure your spot. We do
have a waiting list for most holidays and day trips in case
someone drops out.
4. If you would like to know why you did not get a place, please
contact the Coordinator, who will explain our decision to you.
5. You are also welcome to complete a Service Commitment
Feedback Form, which we can send to you.
How we decide on the staff who will be attending:
Similar to participants, staff are asked to express their interest in
supporting a holiday. We have a small number of staff who
regularly attend outings and holidays and usually act as the
senior staff member.
23In deciding which of these will attend, we look at interests,
availability, personality mixes, gender balance and support skill
requirements.
When allocating additional staff, we consider the same criteria
and we try and take into consideration our participants
suggestions. Unfortunately, on a group outing or holiday we are
not always able to cater to everyone’s wishes so the final
decision is made by the Activities Coordinator, in consultation
with the Operations Manager.
In the instance of a one to one holiday or a purpose designed
holiday, the participant wishes in regard to staffing are
paramount.
Illness and Injury:
If you become ill or injured during the activity, we will have a
qualified First Aid officer to assist you. Holiday and activity
contracts ask for your consent to source medical attention if
required.
If you require medical assistance, it will be provided as soon as
possible and either a staff member or a volunteer will remain
with you until your condition is established and treatment is
given by a qualified First Aider or medically trained person.
Your contact person will be told what is happening as soon as it
is practicable.
If any inappropriate behaviour takes place during a Your
Supports event, it is the initial responsibility of the activity staff
member to address the situation and determine the action to be
taken. As required, volunteers will be directed by the
coordinator.
If you are unable to continue on the activity due to Injury, ill
health or continued inappropriate behaviour, arrangements for
your care and travel arrangements will be discussed with your
24contact person and put into place. The cost of returning you will
be negotiated between Your Supports and your contact person.
Your Supports recommends that everyone has ambulance
cover and/or travel insurance.
Feedback
We love to hear from our participants about their experiences,
whether they are positive or negative. For overnight activities,
participants are asked to commence a survey as they are leaving
and to complete it on their return. Your feedback helps is to
continue delivering the best services possible.
All other participants are welcome to raise any issues regarding
the services we provide, so please speak to your local service
coordinator or contact the General Manager at our Wodonga
office on 1300 704 530 or complete the feedback form
contained in this booklet.
If you need extra help to make your complaint, you can ask a
friend or relative to help you or you can contact an advocacy
service. You will not be disadvantaged by raising your issues.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
Email: contactcentre@ndiscommission.gov.au
RDAS – Regional Disability Advocacy Service.
Phone: (02) 6056 2420 or 1300 886 388
Email: admin@rdas.org.au
Website: www.rdas.org.au
R.I.A.C (Rights, Information, Advocacy Service)
Phone: 03 5822 1944
Website: www.riac.org.au
25Our Service Commitment is our promise to all
Community Accessability Inc. service users that we will:
✓ Make it easy for you to contact us
✓ Help you to apply for or use our services
✓ Tell you about your rights and responsibilities
✓ Arrange for an interpreter or other language services, if you
need this
✓ Do the things we say we will do, like getting back to you
when we say we will
✓ Be polite and respect your views, opinions and personal
circumstances such as your culture, family situation, age,
gender, disability, faith, sexual orientation or gender identity
✓ Protect your personal information and only use it for the
right reasons
✓ Tell you if you are not eligible for a service or if there is a
waiting list
✓ Provide you with advice on other support that may be
available
✓ Give you opportunities to be involved in decisions about the
services you access, and support you to have a say
✓ Tell you about any decision that affects you and the reasons
for our decision
✓ Tell you how you can ask for our decision to be reviewed.
✓ Tell you how you can make a compliment, complaint or
suggestion.
If you have any feedback for us, please remove the attached form
from this booklet and return it to our Head Office:
Please include the following information:
• Your Name and Contact Details
• You can send it by post, by hand or by email to
info@gettingthere.net.au
26Service Commitment Feedback Form
Your Feedback:
Date: / /
27My Notes and Wish List:
28You can also read
