2020 Volunteer Cookie Program Guide - Girl Scouts of ...
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2019 Top 20 2019 Top 20 Troops Troops Overall Sales Per Girl Average Troop 933 15614 packages Troop 407 1132 PGA Troop 1496 11645 packages Troop 2124 1014 PGA Troop 1324 10882 packages Troop 721 888 PGA Troop 547 10550 packages Troop 741 845 PGA Troop 495 10199 packages Troop 1974 816 PGA Troop 721 8875 packages Troop 799 792 PGA Troop 865 8770 packages Troop 1072 702 PGA Troop 152 8167 packages Troop 2224 667 PGA Troop 685 7761 packages Troop 848 660 PGA Troop 1260 7317 packages Troop 185 638 PGA Troop 185 7015 packages Troop 1426 608 PGA Troop 965 7006 packages Troop 1567 575 PGA Troop 1365 6800 packages Troop 657 567 PGA Troop 655 6468 packages Troop 1746 560 PGA Troop 2249 6451 packages Troop 547 555 PGA Troop 1211 6217 packages Troop 1225 546 PGA Troop 1003 6019 packages Troop 1446 544 PGA Troop 1239 6017 packages Troop 2249 538 PGA Troop 189 6000 packages Troop 689 535 PGA Troop 1494 5757 packages Troop 2266 534 PGA Congratulations to these Girl Scout Troops! ii
What's Inside What’s New for 2020 2 Delivery Procedures 21 Initial Order Deliveries 21 Important Dates 3 Instructions for Louisville Metro Berger Drive Thru 22 Cookie Program Activities 4 How Do Girls Get Cookies? 22 The Five Skills 4 How Do Customers Get Cookies? 22 Digital Cookie 4 Operation Cookie 5 Booths and Cupboards 23 Cookie Entrepreneur Family Pin Collection 6 Cookie Booth Dates 23 Financial Literacy and Cookie Business Badges 6 Service Unit Booths 23 Cookie Pro 2020 7 Troop Cookie Booths 23 Troop Basics 8 Preparing for a Cookie Booth 23 Bank and Receipt Procedures 10 Booth Rules and Safety Guidelines 23 Safety Tips 10 Suggested Cookie Cadette, Senior, and Amounts for a Two Hour Booth 24 Ambassador Reward Options 11 Cookie Cupboards 24 4 for Four 11 Cookie Cupboard Locations 25 Top 100 Cookie CEO Club 11 Rewards and Patches 26 eBudde 12 Baker's Dozen 32 Initial Login 12 Fab Five 32 Troop Dashboard 12 Contacts Tab 13 Cookie Program Service Unit Chairs 33 Settings Tab 13 Service Unit Cookie Chair Basics 33 Girls Tab 14 Selecting a Cookie Delivery Station 33 Initial Order Tab 14 Cookie Booths 34 Submitting Initial Order 15 Distributing Booth Locations to Troops 34 Rewards Tab 15 Submitting Initial Rewards Order 15 Quick Reference 35 Delivery Tab 15 Troop Checklist 36 Girl Orders Tab 16 Add Transactions 16 Online Cookie Resources 37 Record Girl Payments 17 Booth Sites Tab 17 Sign Up for Booths 17 Add Your Own Booth 17 Transactions Tab 18 Submitting a Cupboard Pending Order 18 Troop to Troop Transfers 19 Sales Report Tab 19 Reports Tab 19 Submitting Final Rewards Order 19 eBudde Troop App Plus 20 1
What’s New for 2020 There’s a reason the Girl Scout Cookie Program® is a celebrated tradition. It’s an amazing opportunity for girls to WOW THE WORLD and build lifelong skills! The largest girl-led entrepreneurial program in the world also offers an incredible opportunity for you as a volunteer. You get to see firsthand how girls grow, learn, and come into their own. We give you the resources you need to guide girls in discovering hidden talents, uncovering new strengths, and developing the entrepreneurial mindset that will serve them far beyond cookie season. Thanks for all you do for Girl Scouts! ✭ New Cookie and All New Cookie Packaging Lemon-Ups are crispy lemon cookies baked with inspiring messages to lift your spirit. Lemon-Ups and all cookie packaging must remain confidential until January 7, 2020 per GSUSA. ✭ New Reward Levels Several new reward levels have been added to keep girls excited about the program. ✭ New Cookie Entrepreneur Family Pin Collection Each Girl Scout level has its own set of requirements to help families guide their Girl Scout as she runs her own cookie business year after year. This collection replaces the Cookie Activity Pin. See page 6 for more information. Remember to keep the new packaging, and Lemon- Ups cookie, confidential until January 7, 2020. Core Varieties Specialty Cookies Lemon-Ups™ Toffee-tastic® Do-si-dos® Girl Scout S’mores® Tagalongs® Samoas® Trefoils® Thin Mints® 2
Important Dates November/December 2019 Training provided by council and service units. Troop cookie chairs train families and girls. There should only be one name listed as Wednesday, January 1, 2020 troop leader in eBudde and Girls may begin taking initial orders and Digital Cookie there must be a complete orders. address for mailing final Sunday, January 26, 2020 rewards. Girls turn in initial orders to troop. Monday, January 27 through Sunday, March 22, 2020 Girls take additional orders in-person and on Digital Cookie. Tuesday, January 28, 2020 Troops submit initial cookie and initial rewards orders. Monday, February 17 through Monday, February 24, 2020 Initial orders are delivered. Friday, February 28 through Sunday, March 22, 2020 Booth sales. Tuesday, March 24, 2020 All money must be deposited in troop account and ready for withdrawal. Wednesday, March 25, 2020 All final rewards selected and submitted. Thursday, March 26, 2020 Any Family Owing Forms with signed receipts attached must be in the council office. May 2020 Final rewards will ship directly to the troop leader listed in eBudde for distribution to girls. Monday, November 2, 2020 Cookie Program Kentuckiana Credits expire. 3
Cookie Program Activities The Five Skills The Girl Scout Cookie Program is the largest girl-led entrepreneurial program in the world and girls learn five key skills they will use for a lifetime: 1 Goal setting: She sets cookie goals and makes a plan to reach them. 2 Decision-making: She decides how her troop will spend the cookie money. 3 Money management: She makes a budget, takes orders and handles customers’ money. 4 People skills: She learns to talk and listen to all kinds of people while selling cookies. 5 Business ethics: She is honest and responsible every step of the way. Your time and talents are valuable to girls and to the Girl Scout Cookie Program. Thank you for helping build a program where girls learn, grow and make a lasting impact on the world. Digital Cookie Digital Cookie is the online cookie sale channel for the Girl Scout Cookie Program. Digital Cookie is meant to complement the direct sales and contacts girls make with customers. It should not replace the traditional door-to-door selling process. Digital Cookie is run by and is not controlled by Little Brownie Bakers or council staff. To Begin Digital Cookie • Council must have her registration data correct and complete. This includes the accurate name, birth date, troop number, grade level, and parent/guardian email address. • Service unit cookie chairs should work with troop leaders to make sure that their girls’ information is accurate and up-to-date. • Council can help service unit cookie chairs access troop rosters that list our current registration information. • Changes may be made by visiting My GS from our website, www.gskentuckiana.org. • If additional assistance is required, or if you have a parent or leader who does not receive the Digital Cookie link, please call Volunteer Care. Once Digital Cookie is activated • Parents/guardians will receive an email by January 1. Remind parents to look for the email. • This email will contain instructions on creating their girl’s site and how to begin to receive and accept orders. • All Digital Cookie online orders will automatically be imported into eBudde and credited to the girl and funds credited to troop in eBudde. 4
Customers have three options: • Donated cookies: purchase virtual cookies that will be donated to U.S. military troops via Operation: Cookie, our council-wide gift of caring initiative. • Direct shipped delivery: purchase cookies that are shipped to customer address as provided. • Girl delivery: parent/guardian will have to approve this option and the girl will need to order and pick up cookies from her troop inventory and deliver to the customer. Toffee-tastic will be available for girl delivery during the initial order period only. After initial orders are submitted, Toffee-tastic and S'Mores will not be available as a girl delivery option. All digital orders are pre-paid by the customer online and the amount paid is entered into eBudde for credit to girl and troop. Parents love the convenience of using Digital Cookie and girls who participate in Digital Cookie sell 76 percent more than girls who participate in the traditional program alone. Help the girls in your troop reach their goals with Digital Cookie. Accessing Digital Cookie as a volunteer 1. Watch for an email that will have Girl Scout Cookie Program as the sender and the from email address will be email@email.girlscouts.org. 2. Click on the green button in the email. 3. Create a password and use your email address and password to login. 4. View the safety video and sign the Terms & Conditions. 5. Check out your troop’s progress on your Digital Cookie dashboard. • There is a set of Terms & Conditions for each role. If you have multiple roles you will sign multiple Terms & Conditions. • If you are also a parent, you can expect a parent email to arrive about a week after your volunteer email. You do not need to register again if you are using the same email for all roles. • If you use different email addresses for different roles, i.e. one for your Girl Scout volunteer communication that is different than your email used as a parent, you will have separate accounts for each role and need to register each of them. • When logging in, you will be prompted to select a role: parent, troop leader, or SU. If you have one email address on file for all roles, you can switch between them using the Select a Roll button at the top. Additional training regarding the use of Digital Cookie will be provided. Look for more information in the weekly Product Power Connection email. Operation: Cookie Operation: Cookie is a council-wide campaign. Troops can take orders for cookies that will be shipped directly to military troops and organizations. These orders must be listed in eBudde under the OpCke column. The rewards will automatically generate in eBudde under the rewards tab. 5
Cookie Entrepreneur Family Pin Collection The new Cookie Entrepreneur Family pin encourages families to support girls as they learn to think like entrepreneurs through the Girl Scout Cookie Program. Each Girl Scout grade level has its own set of requirements to help families guide their Girl Scout as she runs her own cookie business year after year. Girls can earn all 13 pins in the collection—one unique pin for every year they participate. Instructions on earning the pins can be found on the GSK website. Financial Literacy and Cookie Business Badges Find out about earning all these badges in The Girl’s Guide to Girl Scouting or on the Volunteer Toolkit. 6
2020 CONTEST iq u e c o o k ie b u s in e s s s m arts Unleash your u n IN a n e p ic tr ip to O rl a n d o! for a chance to W Enter the 2020 Cookie Pro contest today! Twenty-four lucky winners will go on an epic trip to exciting Orlando, Florida, for full VIP access to G.I.R.L. 2020— the largest event for girls in the world—as part of your... ... ! Enjoy admission to all conference activities and experiences, breakfast with Girl Scouts of the USA’s CEO, backstage passes to celebrity speakers, and more! 24 winners nationwide! Learn more and enter: girlscouts.org/cookiepro e as Un ch ck r lo pu Entries accepted February 1 to March 31, 2020 ex clu sive io na l 7 patch for opt
Troop Basics The 2020 Cookie Program theme is WOW THE WORLD! Initial orders are taken from January 1–26, 2020. Girls should have their order cards to their troop by January 26, 2020. Check out a list of girl rewards for initial sales on page 26. After January 26, girls may continue to take orders from friends, family and neighbors and use Digital Cookie until March 22. Troops may hold booth sales from February 28–March 22 to increase their sales and qualify for higher level rewards. Product Line Up! There are eight great flavors on the order card from Little Brownie Bakers! Six Core Flavors: Samoas, Thin Mints, Tagalongs, Do-si-dos, Trefoils, and Lemon-Ups (new cookie!) are $5.00 per package! Basic troop profit is $0.70 per package. Two Specialty Flavors: Girl Scout S’Mores, and Toffee-tastic (gluten free) are $6.00 per package! Basic troop profit is $0.80 per package. Available only during the initial order. Who Can Participate? All registered Girl Scouts with a signed permission slip can participate in the Cookie Program! All troops must be clear of any debt due to the council in order to participate. Any girl with an outstanding debt may not take part in direct sales, but she can participate in booth sales with her troop. Girls registered independently must contact their local office to get cookie information and get set up in eBudde. How Do We Get Started? Encourage your girls to set troop and individual goals. Hold a family meeting and discuss what the girls have planned for the 2020 Cookie Program. Collect a signed permission slip from the primary guardian for each participating girl in your troop. Remember, when adults understand the importance of the Cookie Program, they give their full support and help their girls do everything it takes to be successful. Let the girls inspire their families! Financial Responsibility The troop is financially responsible for: • Any cookies ordered through eBudde and picked up at delivery and cookie cupboards. • The total number of cookies submitted in eBudde. Check orders for unusual quantities before hitting submit. • Counting and signing for all cookies at delivery and from cupboards. The signed receipt is final! There are no exchanges/returns! • All girl payments received for cookies and all money collected at booth sales. • Providing parents/guardians with receipts for money collected. 8
• Making timely deposits of all money into the troop account. • Any lost or stolen money. • Distributing all girl rewards. Rewards for any girl with outstanding debt should be held until balance is paid in full. The family is financially responsible for: • All cookies ordered by their Girl Scout. The troop should give receipts for all transactions. • All money collected from customers. • Turning in payments to troop by given deadlines. Turning in money often is recommended. • Any lost or stolen money. The guardian who signed the girl product permission slip will be held liable. • Signing receipts anytime they pick up cookies and/or make payments. There is a no return policy on cookies. If a package is damaged (crushed box or sealed but empty), the package can be exchanged at any cookie cupboard for a non-damaged package of the same cookie flavor. Materials The following materials are available at your local Girl Scout office or online at www.gskentuckiana.org. • Volunteer Cookie Guide • Cookie receipt books • Family Guide • Girl order card • Goal getter order card • Money collection envelope • Product permission slip • Family owing form Cookie Payments • Customers can pay for cookies with cash, checks made out to the troop, or credit cards. • Troops using the Clover Go app will have credit card fees covered by council. • Contact Volunteer Care for more information. Training All troops must have at least one adult participant in a cookie training. • Council will host Cookie Product open house trainings in November and early December. • Online trainings are available through Digital Chalk. • For more information about cookie training, check with your service unit cookie chair or visit the Activities List on our website. 9
Bank and Receipt Procedures • Troops must have an ACH form on file with the council to participate in the Cookie Program. • Troops should deposit money often. • Troops with families owing need to turn in a Family Owing Form with attached signed receipts by March 26, 2020 in order to have the adjusted amount withdrawn from the total due to council. • The total amount due to council is listed under the Sales Report tab in eBudde. • To accommodate Family Owing Forms, transfers between troops, and late orders, ACH withdrawals may occur in more than one transaction. • Parents are responsible for all Girl Scout cookies and money received. Have parents, not girls, sign receipts. • Fill out a receipt each time money or cookies are exchanged. • Make sure adults count cookies before signing receipt. • Count money in front of parent before signing receipt. • Adult receives one copy and troop keeps one copy. • Troops will be held responsible for entire balance due to council if signed receipts are not included with Family Owing Forms. Safety Tips • Wear your GS membership pin and/or GS clothing to identify yourself as a Girl Scout. • Always use the buddy system. It’s not just safe, it’s more fun! • Sell in familiar areas and neighborhoods. • Daisies, Brownies and Juniors must be accompanied by an adult. Girl Scout Cadettes, Seniors and Ambassadors should be supervised by an adult and should never sell alone. Two adults must be present at cookie booths at all times. • Always have a plan for safeguarding money. Avoid keeping large amounts of money on your per- son. • Never enter the house of a customer. Avoid selling to people in vehicles or going into unfamiliar areas. • Sell door to door only during daylight hours. • Do not give out girls’ name, address, personal email or phone number. Use adult emails whenever possible. Adult supervision should be stressed when using online sites or social media for cookie promotion. • Always follow safe pedestrian practices, especially when crossing at intersections. 10 Cadette, Senior, and Ambassador Reward Options Older girl troops may select one of two cookie rewards options. Troop must decide as a whole which option they are using. Option 1 Cookie Rewards Program • Girls receive rewards and patches earned. • Troop receives $0.70 profit per box ($0.80 for S’Mores and Toffee-tastic flavors). • Troops that qualify for an initial per girl average (PGA) reward at 235+ packages receive PGA rewards connected to that level. • Troops that qualify for a final PGA reward at 260+, 300+, 400+, or 500+ packages receive PGA rewards connected to those levels. Option 2 Additional Troop Profit Program • Qualifying girls receive theme patch, bar patch and Kentuckiana Credits. • Troop receives $0.80 profit per box ($0.90 for S’Mores and Toffee-tastic flavors) instead of traditional rewards. • Troops that qualify for an initial PGA reward at 235+ packages receive PGA rewards connected to that level. • Troops that qualify for a final PGA reward at 260+, 300+, 400+, or 500+ packages receive PGA rewards connected to those levels. If you pick option 2, please contact Volunteer Care by January 20, 2020. for Four 4 for Four is a promotion designed to increase your cookie orders. Customers who buy four (or more) packages of cookies receive a chance to win four cases! Five winners (one from each PLC) will receive four cases of cookies. Entries with customer names, email addresses and/or phone numbers should be turned in to the council office by April 11, 2020. Look for forms to use to record entries on the cookie page of the GSK website. Top 100 Cookie CEO Club This exclusive club is for the top 100 sellers across the council. A special event is being planned. Top sellers will be notified by email in early May. Stay tuned for more information. 11
eBudde The online cookie inventory management system from Little Brownie Bakers is called eBudde. You will receive eBudde updates and announcements via email. Do not unsubscribe from these emails; you will miss important up-to-date announcements and information. A Troop User Manual with step-by-step instructions for each of the tabs is available under the Help Center tab. Initial Log In 1. User receives welcome email with login link. 2. Click on the link. 3. At the login screen, enter your email and password. 4. At the profile screen, enter password that you used in Step 3. Also review/enter all additional information. 5. Enter Little Brownie Cookie Tech Portal system. 6. Confirm account update via email link. Your Troop Dashboard will appear. Troop Dashboard • This is the screen you will see every time you log into eBudde. • Important messages from the council and/or your service unit may be posted on this screen. • The troop checklist for tracking activity in eBudde is available here. 12
Contacts Tab Click Edit next to your contact information to update your personal information as needed. You may change all the information displayed except your email address. You may change your email by logging out and at the login screen click the link to update your information. Click Submit to save the information. Final cookie rewards are shipped to the troop leader at the address listed in the Contacts tab. Settings Tab 1. Click the Edit Settings button. Some fields are not accessible for troops. Make sure all information is correct. If any information is incorrect that you can't edit, please contact Volunteer Care for corrections. 2. Enter Troop Goal (packages). 3. Make sure level is correct. For multi-grade troops select the level of the majority of the girls. Do not enter Group, Individual Girls or Other as a level choice. 4. If you choose to opt-out of rewards, please contact council to have that setting changed. 5. Scroll to the bottom of the screen. 6. Click Update. Council will enter banking information from your current ACH form on file. 13
Girls Tab • All registered girls will be automatically uploaded into eBudde. • Verify that all girls are in eBudde before January 1. • Troops will not be able to add a girl to a troop in eBudde. • If a girl is missing from eBudde contact Volunteer Care. • Once registration is confirmed, girl will be entered into eBudde by council. • Uploads will be run weekly to ensure all newly registered girls are entered. Initial Order Tab 1. Click on each girl’s name. 2. At the bottom of the screen, squares will appear where you enter her order. 3. Tab through the columns entering package order by variety. 4. OPCKE = Operation: Cookie. These cookies are virtual and will not be delivered to your troop. Council will handle the inventory and distribution of Operation Cookie donations. 5. Click OK. 6. Repeat the process for each girl. 7. Click Save at the top of the screen. 8. Troop order is now saved. 14
Submitting Initial Order 1. Review the totals at the bottom of screen. 2. Check to make sure you don’t have an extra zero or haven’t accidentally ordered 1,000 boxes of Trefoils! 3. Remember, once you submit your order the cookies belong to your troop! 4. Click Submit Order. • You can save and edit as many times as you need to, but you can only submit once. • After you submit you will not have access to change any initial order information. • Troop initial orders must be submitted by 11:59 p.m. local time, January 28, 2020. • Because initial orders are delivered in full cases you will find cookies in the Extras line. Those cookies should be assigned to girls to earn initial rewards. Rewards Tab Submitting Initial Rewards Order 1. Open the Rewards Tab. 2. Click Fill Out next to Initial Rewards Order. 3. Click on each girl’s name to enter the correct rewards. 4. Click Submit Girl Order. 5. Repeat for each girl as needed. 6. Submit troop order. 7. Click OK in the pop-up box to confirm your submission. 8. Once the girl rewards are submitted, no changes can be made. • Initial girl rewards are received at your initial order pickup. Delivery Tab 1. Choose who will be picking up your cookies. 2. If you will be picking up for more than one troop, specify troop numbers. 3. If you have the option, choose your delivery station. 4. Those selecting a delivery station must also choose a pickup day and time. 5. Select an open spot and your troop number will be auto populated. 6. Click the Submit My Info button. 7. The system will confirm that your delivery information was updated. 15
Additional girl orders can only be added after initial order deliveries are complete. Additional orders can be entered into eBudde February 25 - March 22. Girl Orders Tab Add Transactions 1. Click on the girl’s name. 2. Click Add Trans. 3. Green boxes will appear across the bottom of the screen. • Record the total number of packages in the appropriate column. • The choices are Initial, OPCKE, Core Booth, Core Other, Specialty Booth, and Specialty Other. 1. OPCKE (Operation Cookie) • For virtual donated packages. • Girls will collect payment at the time of order. • These additional orders will increase the amount of money owed by the girl and the troop. • No cookies will be received by the troop. • Cookies will be sent directly to an organization that ship to U.S. military troops. • At booth sales, please don't collect actual boxes of cookies to donate for Operation: Cookie. Operation: Cookie donations are always virtual, and council will not accept any physical boxes for these donations. 2. Booth (also Specialty Booth) • Record cookies sold at booth sales. • Record total packages & money to be allocated to each girl. • You do not have to specify flavor varieties (exception: S’Mores & Toffee-tastic flavors should be listed as Specialty Booth). 3. Other (also Specialty Other) • Specialty cookies should be recorded separately because the price is different. • Record any additional orders picked up by the girl. 16
Record Girl Payments This tab gives troops the ability to track of money due from families. 1. Click on girl’s name. 2. Click Add Payment. 3. Green boxes appear at the bottom of the screen. 4. Record the date in comments box. 5. Record total amount paid in the Paid column. 6. Click OK. 7. Click Save to save transaction. 8. Repeat for each girl as needed. Booth Sites Tab Sign Up for Booths 1. Click on Booth Sites Tab. 2. Click to select Council Booth Sales from drop-down. 3. Click on the plus sign next to the city where you would like to hold a booth. 4. Choose the location. 5. Choose the date and time. This will bring up a new screen with all available times. 6. Click on your preferred time and submit. 7. You will receive a message that your time is reserved. All booth sites in eBudde are loaded into the Cookie Locator App. Customers use this app to find cookies in their Zip Code. If you are unable to attend the booth you signed up for you should release it so another troop can sign up. Follow the steps above and click your troop number to free the spot. It is important to keep booth information updated so that customers always know where they can find cookies. Add Your Own Booth 1. Click to select My Sales from drop-down. 2. Enter all information. 3. Click Add. 4. Approval will show pending. 5. Booth site will be approved by the service unit. 6. Green means your booth site has been approved. Orange means it has been denied. 17
Transactions Tab Submitting a Cupboard Pending Order All cupboards need a pending order to ensure cookies are available. Troops who do not submit a pending order prior to pickup may not be able to get their entire request. Additional orders cannot be entered in eBudde until after February 25, 2020. 1. Open the Transactions Tab. 2. Click Add a Transaction. 3. Click in the Pickup square and a new window appears. 4. Choose the pickup and time of your choice. Pickup date must be at least 24 hours after entry. 5. Click Save/Print. 6. Your pickup date is now set. A receipt number is automatically generated. Choose the following information from the drop-down boxes: 1. Type = Normal 2. 2nd Party = Cupboard 3. Choose the Cupboard Name 4. Product Movement = Add Product 5. Fill in correct number of cases/packages by flavor. 6. Click Save/Print for transaction receipt. 7. Take receipt to the cupboard for pickup. 8. If you are not printing at the moment click Okay. 9. Click Save. 10. Verify the transaction was saved. Note: Your troop will show a pending transaction on the Transaction Tab. • Pending orders will be released by the cupboard managers after pickup. • Troops sign receipt at pickup. • Keep all signed receipts for your records. • There are no returns. 18
Troop to Troop Transfers Troops can transfer cookies to other troops. A cookie transaction receipt should be completed. Both troops retain a copy of the receipt for their records. The troop adding the cookies is responsible for entering the transaction in eBudde. To enter the troop to troop transfer: 1. Open the Transactions Tab. 2. Click Add a Transaction. 3. Cookie Transaction window appears. Choose the following information from the drop-down boxes: 1. Type = Normal 2. 2nd Party = Troop 3. Troop # = Troop number of troop giving cookies 4. Product Movement = Add Product 5. Fill in the correct number of packages received from other troop. 6. Click Okay. 7. Click Save. 4. Verify that the transaction was saved on the Transaction Tab. Note: Troop will show an increase in cookies and money due. Sales Report Tab This report reviews all transactions for the troop including final package numbers, payments made, and amount you owe council. Reports Tab This report allows troops to run a Cupboard Information Report. Shows a list of all open cupboards and their location/hours of operation. Submitting Final Rewards Order Complete the steps listed under Submitting Initial Rewards Order on page 15. Choose to edit Final Rewards Order. The Final Rewards Order must be filled out and submitted by March 25, 2020. All cookies should be credited to girls for correct reward amounts. If your troop earns the 260+ packages PGA T-shirt, check that accurate sizes are entered for each girl. Shirt size selection for volunteers should be filled out at the bottom of the Final Rewards Order page. Troops may receive up to two volunteer patches by filling in a 1 or 2 in the Volunteer Patch box at the bottom of the Final Rewards Order page. Final rewards are shipped to the troop leader listed in eBudde. 19
On-the-go support that’s friendly, plus powerful! Troop App Plus The eBudde Troop App Plus provides helpful support for busy volunteers at every phase of the Girl Scout Cookie Program. It has everything you need to manage orders on the go, all from your mobile phone or tablet! My dashboard Track and place girl Cookie exchange From a single dashboard, view important orders and rewards Need extra cookies? With the app, it’s easy to messages, review your calendar, access Enter and view the number of packages for find troops in your area that have more than contact information and more! A streamlined each Girl Scout Cookie variety, amounts due they need, and you can contact them directly. menu makes navigation easy. and amounts paid for traditional and digital sales. Submit your final initial order and rewards to your council with just a touch. Get help anytime Even when you’re out and about, you can get up to speed on the ins and outs of the Girl Scout Cookie Program. Training videos from Girl Scouts Cookie VIP eTraining platform are built right into the app. You can also use the app’s help feature to get the answers you need. Available for download wherever you buy apps. 20
Delivery Procedures Initial Order Deliveries February 17-24, 2020 Check with your service unit cookie chair for pickup location and time ranges or sign up for a time through the eBudde Delivery tab if available in your service unit. If you have specific delivery questions, please contact your service unit cookie chair or Volunteer Care. Follow these guidelines for a smooth cookie pickup day • Know exactly how many cookie cases you ordered of each variety. • Arrive at your scheduled pickup time. • Make sure to have enough vehicles to load your order (see graphic below for help!). • Have your eBudde delivery confirmation with case count. • Count as cookies are loaded into vehicles. • Pick up initial girl rewards. • Confirm the count is correct before signing for your troop's cookies. Your troop is financially responsible for these cookies. • Shortages from initial delivery will not be replaced. How Many Cases Can Your Car Carry? 23 30 35 60 CASES CASES CASES Sport Utility CASES Compact Hatchback Standard Vehicle Car Car Auto 75 75 100 200 CASES CASES CASES CASES Station Pickup Cargo Wagon Minivan Truck Van The chart above assumes the vehicle is empty: no children, no pets, and no additional cargo. 21
Instructions for Louisville Metro Berger Drive-Thru • You must have a scheduled time slot. • You must select a pickup date and time in eBudde. • Bring a copy of your eBudde delivery confirmation. • Arrive at your scheduled time slot. • You may bring one additional adult per vehicle to count cookies as they are loaded into the vehicle. • Only the counter will be allowed to leave the vehicle while in the warehouse. • Someone will greet you in the parking lot and give you further instructions. • If you are unsure of the cookie count after your vehicle has been loaded, you may pull to the side and recount before signing the receipt. How Do Girls Get Cookies? • Divide entire troop inventory by girl and verify count before distributing to families. • Make sure each family counts all their cookies and an adult signs the receipt for them. • Girls should deliver their initial orders, collect money due, and turn into the troop by the first week of March. • Families should sign receipts any time money or cookies are exchanged between the troop and family. The troop and the family should each keep a copy of the receipt. How Do Customers Get Cookies? • Girls should deliver initial orders as soon as they receive their cookies from the troop. • Troops should decide if checks may be accepted and what to do if checks bounce. • Families should turn in money often. • Encourage girls to take extra packages of cookies with them while delivering for additional orders. • Providing a transaction receipt each time cookies or money changes hands keeps a record of who is financially responsible. 22
Booths and Cupboards Cookie Booth Dates Friday, February 28–Sunday, March 22, 2020 Service Unit Booths Booths are set up by council or service units for troops. Service units will have booth sign ups for their troops. Selected booth locations will then be uploaded into eBudde. Any open times loaded into eBudde will be available for any troop to claim. Troop Cookie Booths Troops may set up their own booths under the following guidelines: • Locations cannot be a major business or a location where the service unit generally has booths. • Locations should be in geographic area of troop’s service unit if possible. • Troop booths must be entered into eBudde and be approved before they can happen. At least 48 hours notice is necessary for approval of location. Preparing for a Cookie Booth Confirm your booth assignment and check for any specific rules for that location. Arrive on time with: • Girls with their Girl Scout uniforms or Girl Scout shirt • Table and two chairs for adults • Cash box with money for change • Signs for marketing your cookies including Operation: Cookie • Clover credit card reader and/or phone with access to Clover App • First Aid Kit • Permission slip for each girl selling Booth Rules and Safety Guidelines • Cookie booths are a troop activity. Cookies that a girl has received for personal orders cannot be brought to the booth. Make sure girls know the troop goals and plans for their cookie proceeds. • Every booth must have a minimum of two girls and two adults per GSUSA safety guidelines. Adults cannot conduct a booth sale by themselves. The only exception to this is for council sponsored booths that occur during school hours. No tagalongs (any children who are not Girl Scouts) are permitted at booths. • Girls should do the selling, not the adults. • No smoking, eating, or drinking during the cookie booth. • Businesses may have their own requirements. Please respect their requests to ensure the site for future sales. Don't roam the store, approach people in parking lots, or harass customers. • Leave your booth cleaner than you found it. Take all empty boxes and garbage with you, don’t use the store’s garbage cans or dumpster unless you have permission. 23
Suggested Cookie Amounts for a Two Hour Booth 2 cases Samoas 2 cases Tagalongs 2 cases Thin Mints 1 case Trefoils 1 case Do-si-dos 1 case Lemon-Ups 1 case Toffee-tastic 1 case S'mores The number of cases will vary based on location, time, and duration. A great resource for information on needed amounts of cookies is your service unit cookie chairs or experienced troop leaders. Remember that no cookies can be returned, so order carefully and wisely. There are cookie cupboards open through the end of the Cookie Program. Cookie Cupboards Cookie cupboards are locations where troops can pick up cookies for additional cookie orders and booth sales. Girl Scouts of Kentuckiana will have five council cupboards and other volunteer cupboards located throughout the council. Check the Cookie Cupboard Locations chart for locations and hours of operation on page 25. • Troop leaders may pick up cookies or allow parents to do so. The person picking up cookies will sign a receipt for cookies received. • When cookies are received from a cupboard, the troop is taking financial responsibility for those cookies. • Troops may pick up cookies at any of the listed cupboards. • Toffee-tastic and S'Mores will only be available at PLC cupboards and the Berger Warehouse. • Troops wishing to pick up cookies from a council PLC on Thursday must submit a pending order by noon on Monday. • Remember, no cookies can be returned. 24
Cookie Cupboard Locations Name Location Contact Hours Berger Warehouse 3410 Robards Court Volunteer Care Mon.–Fri. 9:00 am–4:00 pm (M1) Louisville, KY 40218 888-771-5170 Sat. 8:30 am–1:30 pm Bear Creek PLC 711 Jefferson Street Volunteer Care Mon. 11:00 am–4:00 pm (BC2) Paducah, KY 42001 888-771-5170 Thu. 11:00 am–6:00 pm Fri. 11:00 am–4:00 pm Sat. 10:00 am–2:00 pm Caveland PLC 901 Lehman Avenue Volunteer Care Mon. 11:00 am–4:00 pm (CL3) Suite #7 888-771-5170 Thu. 11:00 am–6:00 pm Bowling Green, KY 42101 Fri. 11:00 am–4:00 pm Sat. 10:00 am–2:00 pm Heartland PLC 200 Sycamore Street Volunteer Care Mon. 11:00 am–4:00 pm (HL4) Suite #134 888-771-5170 Thu. 11:00 am–6:00 pm Elizabethtown, KY 42701 Fri. 11:00 am–4:00 pm Sat. 10:00 am–2:00 pm Pennyroyal PLC 3095 Girl Scout Road Volunteer Care Mon. 11:00 am–4:00 pm (PR5) Utica, KY 42376 888-771-5170 Thu. 11:00 am–6:00 pm Fri. 11:00 am–4:00 pm Sat. 10:00 am–2:00 pm Area 3 1150 Flatwoods Road NE Lark Mull Mon.-Thur. after 3:30 pm (A3) New Salisbury, IN 47161 812-267-5028 As needed on weekends. Call for an appointment. Area 15 100 W Court Avenue Sarai Gumm Call for an appointment. (A15) Jeffersonville, IN 47130 502-345-7436 Hopkins County 1928 Alma Court Diana Boone Call, text, or email for an appointment (H8) Madisonville, KY 42431 270-399-0202 before 9:00 pm. leader2082003@yahoo.com Murray Hancock Biological Station Gerry Harris Call, text, or email for an appointment. (MU1) Murray State University 270-978-7604 Murray SU troops only. 561 Emma Drive gharris@murraystate.edu Murray, KY 42071 Nelson County 260 Sunset Drive Kathy Hernandez Sun.–Thur. 10:00 am–7:00 pm (NE1) Bardstown, KY 40004 502-428-5696 Sat. 10:00 am–8:00 pm kathy72563@aol.com Phyllis Mcllvoy 502-428-6626 Spencer County 398 Autumn Drive Lisa Freeman By appointment only. (SP1) Taylorsville, KY 40071 lfreeman1721@att.net Email for appointment. Washington County, Westside Storage Janis Kidd By appointment only. Indiana Cox Ferry Road jkidd@gskentuckiana.org (WA1) Salem, IN 47167 812-404-6017 25
Rewards and Patches Girl rewards are based on the number of packages sold and are cumulative. Girls should be given credit for booth sales as well as individual sales. Troops should make sure to credit all packages of cookies in eBudde to girls for reward credit. See Cadette, Senior, and Ambassador Reward Options on page 11 for the older girl reward option. Be sure to enter and submit all rewards in eBudde. Final rewards are shipped to the troop leader listed in eBudde and should be received and distributed to girls by mid-May. Initial Troop Per Girl Average Final Troop Per Girl Average (PGA) Rewards (PGA) Rewards2 50 packag Do Wow Things T-shirt and Cookie Entrepreneur Patch (one of each per selling girl) 260+ packages PGA Butterfly Toothbrush Case and Butterfly Troop receives additional $0.05 per Pouch (one of each per selling girl) box for all cookies sold. 300+ packages PGA Baker’s Dozen Troop Reward See Baker’s Dozen on page 32 for reward choices. 400+ packages PGA Fab Five Troop Reward See page 32 for reward choices (Troop must Tabletop Chalkboard Sign (one per troop) have at least five girls selling to qualify) 500+ packages PGA 235+ packages PGA 26
Girl Initial Order Rewards Girl Final Rewards Wow the World Theme patch 2020 Buildable Patch 25+ packages 12+ packages 150+ Patch Origami Bandana 150+ packages 60+ packages Glow in the Dark Flying Disc 195+ packages Mini Plush Butterfly with Clip 100+ packages Butterfly Flip Book Journal Aluminum Water Bottle AND Butterfly Carabiner 150+ packages 235+ packages 27
Girl Final Rewards Continued Buildable Butterfly Patch AND Choice of Weekender Tote 375+ packages Butterfly Plush OR Shadow Box Bank 195+ packages Choice of Butterfly Garden Kit OR Fishing Kit OR Slime Kit 750+ packages Portable Charger with Pouch 435+ packages Travel Case AND Set of Three Light Up Butterflies 235+ packages Pocket-Size Disco Ball with Colorful Rotating Lights Choice of Raise Your Own Live 285+ packages Wall Decal AND Inflatable Ottoman Butterfly Kit OR Deluxe Art Set OR Fire AND Cookie Shake Blanket Sack HD Tablet OR Pod Chair 500+ packages 1000+ packages 28
Super Seller Patch AND Membership Renewal for the 2020-2021 Girl Scout Year AND Choice of AirPods with monogram OR Deluxe Camping Set (Tent, Bluetooth Speaker, and Lantern) Choice of Custom Converse Shoes OR LEGO 2020+ packages Architecture Set OR 2020 American Girl Doll of the Year OR North Face Camping Backpack 1200+ packages Choice of Resident Camp Session with a Friend OR Laptop 2500+ packages Choice of Hoverboard OR American Girl Deluxe Accessory Set OR *Girl Scout Uniform for Life OR Fitbit Versa Choice of *Girl Scout Membership for Life OR Deluxe GoPro Action Camera Set OR Overnight at the Newport 1500+ packages Aquarium with a Friend 3000+ packages Make, model, and/or color may vary. Due to availability, a comparable item may be substituted for ANY patch or reward. 29
Digital Cookie Rewards Operation: Cookie Rewards Cookie Techie Patch Gift of Caring patch 15+ packages 15+ packages Wow the World AND Samoas 45th Celebration Slide Charms Charm Bracelet AND Cookie Shake Slide Charm 30+ packages 30+ packages Magic Cloth AND Spa Headband Cell Phone Stand/Room Decor 60+ packages 60+ packages Personal Necklace Fan 100+ packages Butterfly Tapestry 100+ packages 30
Kentuckiana Credits Crossover Patch Kentuckiana Credits are earned as follows: Girls who sent 15+ emails in • 10 credits for 100 packages of cookies sold the 2019 Fall Product Program • 10 credits for each additional 100 packages sold and sell 250+ boxes of cookies in the 2020 Cookie Kentuckiana Credits may be used for: Program will earn this • Girl membership fees (no adults) personalized crossover patch. • Resident and day camp fees • GSUSA Destinations • Service unit and council activities • Council shop items The Kentuckiana Credits belong to the girl and cannot be sold or exchanged for cash. Expiration date for Kentuckiana Credits earned in the 2020 Cookie Program is Saturday, November 2, 2020 when local shops close. Kentuckiana Credits will be mailed to the leader listed in eBudde. Bar Patch One bar patch earned at the highest level from 100+ to 1,000+ packages sold. Cookie Program Theme Patches Cookie Program patches are available for purchase at your local Girl Scout shop! Up to two free volunteer patches per troop Girls will learn skills to improve their can be ordered through eBudde. cookie sales while having fun! Additional patches are available for purchase. Girls can invite friends, family, and all their Girls visit neighborhoods and set goals to First year selling cookies? Purchase a favorite customers to a cookie-selling house grow their sale through door-to-door selling. Cookie Rookie patch! party where they encourage sales by the case. 31
Baker’s Dozen Troops with a final PGA of 400+ packages will choose one of the following. Options 2-13 are for all girls selling and ratio adults (see Volunteer Guide). 1. Renewal for the 2020-21 membership year for all girls selling and two adults 2. Horseback riding at Barren River Lake State Resort Park 3. One ticket to House of Boom Indoor Trampoline Park 4. One ticket to Kentucky Down Under Adventure Zoo 5. One ticket to Venture River Waterpark 6. One ticket to Newport Aquarium 7. One ticket to Louisville Zoo 8. One ticket to Nashville Adventure Science Center 9. One ticket to Children's Museum of Indianapolis 10. One ticket to Gheens Science Hall and Rauch Planetarium Double Feature 11. Half-day experience at Cave Country Canoes 12. One ticket Mega Quest at Louisville Mega Cavern 13. One ticket to Connor Prairie Fab Five Troops with a final PGA of 500+ packages and 5+ selling girls will choose one of the follow- ing. All options are for all girls selling and ratio adults (see Volunteer Guide). 1. Lunch and Limo with the CEO 2. French Lick Horseback Riding Adventure 3. Admission to Holiday World & Splashin' Safari 4. Full day of kayaking or canoeing at Cave Country Canoes 5. Flame Run Glassblowing Experience *Girl Scout Uniform for Life: GSK will supply one uniform (vest, tunic, or sash) every time the Girl Scout bridges to a new level beginning with the 2020-2021 Girl Scout membership year. Uniform will in- clude the following insignia: troop numbers, flag, insignia tab, council id, world trefoil pin, membership pin, disc, and star. Recipients will be contacted by council to collected needed information. *Girl Scout Membership for Life: GSK will cover membership enrollment fees for each year of mem- bership beginning with the 2020-2021 membership year. The Girl Scout will receive any early renewal incentives earned by GSK. Graduating Ambassadors will receive lifetime membership. Incentive is valid as long as the Girl Scout is active member of GSK and remains in good standing with the council. Re- cipients will be contacted by council to collect needed information. 32
Cookie Program Service Unit Chairs This section is for service unit cookie chairs. Service Unit Cookie Chair Basics 1. Assist with initial order delivery. 2. Secure and coordinate cookie booths. 3. Assist in supporting troops during the Cookie Product Program. Selecting a Cookie Delivery Station • Delivery locations should be selected and entered into eBudde by December 1, 2019. • Exact date and estimated time of delivery will be entered into eBudde by council after initial orders are submitted and delivery agents confirm the schedule. Delivery locations should be: • Easily accessible for trucks to deliver and volunteers to pick up cookies. • Clean, reasonably well-lit, watertight, and insect-free with a sturdy and clean floor. • A secure location closed off from public access. • Please make sure to secure enough help for the day of delivery. Delivery drivers will unload from the truck, but Girl Scout help will be needed to divide orders by troops. • Count and sign for all cookies before giving orders to a troop. • Troops will need to count and sign for the cookies they pick up. • Troops are responsible for all the cases they sign for at pickup. Please make sure the counts are correct! • Make sure signed receipts and copies are given to the troop and the service unit. 33
Cookie Booths Service unit cookie chairs or booth coordinators should make contact with local businesses to set up booth opportunities. Be sure to inquire about: • Dates and times of availability. • Exact location of the set up area. • When and where signs may be displayed. • Name of contact person and any restrictions for the location. • GSK Certificate of Insurance information, if needed. Be sure to cover safety at booths in your trainings with troops. • Booth should have proper girl/adult ratio. At least two adults must be at every booth. • Money collected should be managed by adults at the booth. • Encourage polite and well-behaved Girl Scouts. Distributing Booth Locations to Troops Decide well ahead of booth sign ups the method your SU will use to offer booths to troops. Troops need to know of any requirements for booth selections. SUs should have booth draws for their troops by February 15. Booth information must be forwarded to council for upload into eBudde. Any open spots will be available to any troop council-wide. Personal troop connection excludes large businesses (e.g. Walmart, Republic Bank, or Kroger) Permission for My Sales (troop booths) will be approved by the service unit through the Booth Sites section in eBudde. Troop booths must be entered at least 48 hours before requested day/time. 34
Quick Reference Program Dates: January 1–March 22, 2020 eBuddeTM is the online cookie inventory management system. A link to access eBudde for 2020 will be sent via email by January 1. eBudde Website: ebudde.littlebrownie.com Girl Scouts of Kentuckiana website: www.gskentuckiana.org/cookies If you have questions throughout the Girl Scout Cookie Program®, please contact: Volunteer Care: volunteercare@gskentuckiana.org 888-771-5170 Diana Clark: dclark@gskentuckiana.org 502-716-7236 Brooke Slone: bslone@gskentuckiana.org 502-716-7230 Service Unit Cookie Chair Contact Information Name: Phone Number: Email: Training Council will assist service unit cookie chairs and troops by offering DigitalChalk training courses. Watch for eBudde messages on how to access the video trainings. Instructions for DigitalChalk: 1. Visit gsk.digitalchalk.com. 2. Login using your email. 3. Temporary password is gsk123! 4. You'll be asked to change your password upon login. 5. Have trouble logging in? Contact Volunteer Care. 35
Troop Checklist Check each item as completed for a successful program. LJLJGirls are registered for 2019-20 Girl Scout year. LJLJTroop cookie chairs attend training or takes online training. LJLJTroops have ACH form on file. LJLJFamily meeting is held, and families are reminded of the January 1 start date. LJLJGirls have product permission slips on file with the troop. LJLJTroops distribute materials to girls. LJLJTroops log into eBudde and checks all information for accuracy. LJLJGirls take initial orders starting January 1, 2020. LJLJGirls turn in initial orders by January 26, 2020. LJLJTroops enter all girl initial cookie orders and initial rewards into eBudde and submit troop order by 11:59 PM local time January 28, 2020. LJLJTroops check delivery information and signs up for time if needed, in eBudde. LJLJTroops pick up initial cookies and rewards at designated delivery location February 17–24, 2020. LJLJTroops distribute cookies to girls for deliveries. LJLJTroops pick up additional cookies as needed from cookie cupboards. LJLJGirls deliver initial orders to customers and collect money. Girls turn in all money collected to troop. LJLJTroops make frequent deposits into troop bank account+. LJLJTroops hold booth sales from February 28-March 22, 2020. LJLJTroops have all money collected and deposited into the troop bank account by Tuesday, March 24, 2020. LJLJTroops have all cookies credited to girls and final reward selections completed by Wednesday, March 25, 2020. LJLJTroops leaders turn in any Family Owing forms to council by Thursday, March 26, 2019. LJLJTroop leaders receive final rewards by mid-May. LJLJTroops distribute final rewards to girls. Congratulations! You have completed a great Cookie Program! 36
Online Cookie Resources Plan a cookie season just right for you Girl Scouts Built by Me cookie planner and the girls. With a few clicks, you can create CookiePlanner.LittleBrownieBakers.com your custom plan with this online tool, complete with fun suggested learning activities. Girl Scouts Cookie VIP eTraining Get training for the Girl Scout Cookie Program VIPeTraining.LittleBrownie.com whenever and wherever you’d like. Little Brownie website Check out the baker’s website for exciting girl LittleBrownie.com activities, booth ideas, recipes and the latest cookie news. Girl Scouts Cookie Rookie Made especially for young girls, this show GIRL SCOUTS ® teaches cookie names, how to ask customers to buy and more essential skills. Girl Scouts Cookie Captain Keep experienced teens interested in the Cookie G IR L SCO Program and give them a chance to give back UTS ® with the Cookie Captain program. Pinterest The Little Brownie Pinterest page is brimming G IR L with fun and engaging goal-setting activities, TS ® SCOU ® S UT learning games and crafts. CO S RL Volunteer blog GI Check out the volunteer blog for exciting blog.LittleBrownie.com girl activities, rally resources and cookie booth ideas. Girl Scouts Cookie House Party Girls sell cookies by the case with this video and hostess guide fun-filled strategy. Tools to use during the Girl Scout Cookie eBudde Manage the Cookie Program from one central Season eBudde.LittleBrownie.com location. Order cookies, track girl activity, and other girl rewards. eBudde Troop App Plus Place orders, watch training videos and find eBudde help all on your mobile device. Learn more and download the app at LittleBrownie. com. Girl Scouts Cookie Finder and the Little Brownie Help friends locate the closest cookie booth with Bakers Cookie Locator App these tools. GirlScouts.org CookieLocator.LittleBrownie.com Girl Scouts My Cookie Friend Girls enter a fun-filled world with G I R L S C O U TS ® games, videos and activities all about Little Brownie’s newest mascot. Girl Scouts website Locate info on the Girl Scout Cookie Program and Girlscoutcookies.org national cookie badges and pins. Little Brownie social channels Find the latest cookie news and shareable Girl Facebook + Twitter @SamoasCookies Scout Cookie Season inspiration on the Instagram @Samoas_Cookies Samoas® Facebook page, Instagram and 37 Twitter.
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