2021 Regional Forum Programme - Vet Partners

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2021 Regional Forum Programme - Vet Partners
2021 Regional Forum
Programme
2021 Regional Forum Programme - Vet Partners
CONTENTS

    CEO’s Welcome                        3      Finance and Payroll                      18
    Daily Regional Forum Agenda          4      Recruitment                              20
    VetPartners Growth                   5      Human Resources                          22
    Wellbeing                            8      Marketing                                24
    Veterinary Operations Managers      10      Information Technology                   26
    Learning and Development            12      Operations Team                          27
    Veterinary Training Centres         16      Support office locations                 28

                                     VetPartners
                  Guiding Principles

                Act with integrity     Be respectful            Protect our reputation
                                         and fair                    and assets

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2021 Regional Forum Programme - Vet Partners
Welcome to the 2021 VetPartners Regional Forum!
Thank you for attending. I’m very excited to be meeting you at these forums across
Australia and New Zealand, which for the first time brings together leaders from all
our One VetPartners Community.

The business has grown exponentially over the past three years, and we now have
4,000 team members in over 240 GP, specialist and ER hospitals across three countries.

The forum will cover the growth journey of VetPartners, we will share our thoughts on
our strategy and plans for investing in, growing, and optimising our business; and you
will have the opportunity to ask your questions to a panel of VetPartners leaders.

This last year has brought about some challenges and I know it has been tough for many
of you, but the resilience I have seen from our veterinary professionals is outstanding.

I hope from these sessions today you get a great sense of belonging, personal
development, and professional enrichment.

Today we walk amongst the best, brightest, and the most incredible community of
veterinary care professionals, so make sure you maximise the chance to network with
your peers and establish new relationships

    ALONE WE CAN DO SO LITTLE, TOGETHER WE
    CAN DO SO MUCH.   - a quote by Helen Keller

                          Regards

                          Mark Jeffery
                          VetPartners CEO

                                          TODAY WE WALK AMONGST THE BEST,
                                       BRIGHTEST, AND THE MOST INCREDIBLE
                 COMMUNITY OF VETERINARY CARE PROFESSIONALS.

                                                                                           3
2021 Regional Forum Programme - Vet Partners
DAILY REGIONAL
                  FORUM AGENDA

    Clinics                                         Date      Venue
    New South Wales & Australian Capital
                                                    1 June    Novotel Brighton Beach
    Territory
    Queensland                                      3 June    RACV Royal Pines Resort
    Victoria & Tasmania                             8 June    Sofitel on Collins
    New Zealand                                     15 June Hilton Auckland
    South Australia                                 22 June Rydges Adelaide
    Western Australia                               24 June Fraser Suites Perth

    Daily Regional Forum Agenda

    8:15 – 8:45 am         Arrival & registration

    8:30 – 8:45 am         Attendees seated

    9:00 – 9:25 am         Drum Beats - rhythm is life

    09:25 – 10:30 am       Session one: Growth Mindset with Future Crunch

    10:30 – 11:00 am       Morning tea break

    11:00 – 11:10 am       Session two: Dr. Brett presents

    11:10 – 11:40 am       Session two continued: Mark presents

    11:40 am – 11:55 am    Session three: Dr. Alex presents

    11:55 am - 12:15 pm    Session three continued: Panel Q+A

    12:15 – 1:15 pm        Lunch break

    1:15 – 1:30 pm         General Manager’s welcome

    1:30 – 5:00 pm         Session four: General Manager operational sessions

    6:30 – 7:00 pm         Pre-dinner reception

    7:00 – 9:30 pm         Celebration dinner

    For more information on your event’s daily agenda,
    please scan the QR code >>

                                                                         https://vet.partners/regional-forums-2021/
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2021 Regional Forum Programme - Vet Partners
VETPARTNERS
                    GROWTH IN 2020

 2020 was a huge growth year for VetPartners,
 how does your state stack up?
                                                            Australia
                                                                                                                             44.4%
                                                                                                                             Average total
                                                                                                                             growth rate per year
         Singapore                                                                                                           over the last 3 years
                          Team

                                                                                                                             6%
                         Members

                           1%
                    1
                                                                                                                             Average growth rate
                                                                                                                             per year over the last
                                                                                                                             3 years for same clinic
                                                           Team

                                                                                                                                New Zealand
                                                          Members
                                                                                              54
                                                          83%
                                     21     1

                                                                                                                              Team
                                                                                                                             Members
                                                                 19

                                                                                                   40   4
                                                                                                                              16%

                                                                                                                        52
                                                                                                            5
                                                                                         32   3

   Pets we see                                                         50
                                                          30ally
                                                                 %
   *Others (horses, rabbits, lizards etc)
                                                                      Com
                                                                         0
                                                                                 +

                                                            tu           p
                                                                                                    6

               225,402
                                                           ir

                                                                         let
                                                      Run v

                                                             Training
                                                                            ed trainin

                                                            Programs
                                                                                                            Where we operate                  230+
                                                                        g

               471,848
                                                                                                                GP Hospitals
                                                                                                                Spec/ER Hospitals
               132,739
                                                Team members training

                             GP clinics         84%               Spec & ER                   10%               Other        6%
                                                Total team members - 4,000

Average NPS 73.5 Customer experience 4.7 Google review 4.6                           Best Recruitment Campaign
AUS 74.2 NZ 71.6    AUS 4.7 NZ 4.7         5.7k reviews
                                                                                            Best HR Team
              NPS and client experience                                          Best Graduate Development Program                                     5
2021 Regional Forum Programme - Vet Partners
VETPARTNERS
    GROWTH - BY REGION IN 2020

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2021 Regional Forum Programme - Vet Partners
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2021 Regional Forum Programme - Vet Partners
WELLBEING

                                                     SUPPORTIVE RELATIONSHIPS
    BE SAFE, STAY WELL -                             The quality of our interpersonal relationships
                                                     with family and friends have the greatest positive
    SELF CARE ACTIVITY                               impact on our mental health, brain functioning
    The following six self care pillars can be       and longevity.
    incorporated into your routine to keep you
                                                     DIET & EXERCISE
    feeling mentally fit and healthy. Have a think
                                                     Exercise has been shown to be particularly
    about the activities you currently engage
                                                     effective in reducing symptoms of stress,
    in, and implement some new ones into your
                                                     depression and anxiety. Research consistently
    regular routine to make them habitual.
                                                     demonstrates that what you eat directly affects
    You should aim to incorporate at least one
                                                     the structure and function of your brain and
    activity linked to each pillar!
                                                     ultimately your mood.

    SELF CARE PILLARS                                SLEEP
                                                     Sleep and mental health are closely connected.
                                                     Sleep deprivation has been linked to both the
                SUPPORTIVE RELATIONSHIPS             cause and effects of mental health issues.
                                                     Research consistently shows that adults need
                                                     between seven to nine hours sleep each night to
                                                     maintain healthy brain function.

                DIET & EXERCISE                      MEANING & PURPOSE
                                                     Religion and spirituality provide many people with
                                                     meaning, as can working for a good company,
                                                     caring for loved ones, volunteering for a greater
                SLEEP                                cause and expressing ourselves creatively.

                                                     WORK/LIFE BALANCE
                                                     Ensure you take proper breaks and try to get
                                                     outside during the day if you can. Draw a line
                MEANING & PURPOSE                    between work and leisure and ensure you maintain
                                                     your resiliency by establishing a good self care
                                                     routine with downtime for socialising, exercising
                                                     and sleep.

                WORK/LIFE BALANCE                    MINDFULNESS
                                                     Mindfulness is a technique that can be done
                                                     anywhere to focus your awareness on the
                                                     present moment. Being in the moment helps you
                MINDFULNESS                          acknowledge, accept and cope with painful or
                                                     intrusive thoughts, feelings and sensations. You
                                                     can download the free Smiling Mind mindfulness
                                                     app here: https://www.smilingmind.com.au/

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2021 Regional Forum Programme - Vet Partners
BE SAFE, STAY WELL – WELLBEING STRATEGY

                                                       88 clinics currently have Mental Health
                                                       First Aid (MHFA) coverage.
                                                       By the end of 2021, we plan to have
                                                       MHFA Coverage across ALL of our clinics.

What else is coming this year?                         • Legal support – initial advice and legal
Be Safe, Stay Well – Safety and wellbeing is about       information in areas such as family law,
to get a lot more exciting! Keep your eyes peeled        property settlement, legal wills and more.
for our ‘Be Safe, Stay Well’ offering.                 • Nutritional coaching – assistance with healthy
                                                         eating tips, understanding desired health
Wellbeing education – Healthy Minds at Work
                                                         outcomes and understanding
training is coming your way, along with some
                                                         the impact of food on
exciting tools and resources around resilience.
                                                         emotional health.
Did you know?
The Employee Assistance Programme (EAP) is             NVC EAP
not only in place to help you when you require                          NZ 0800 464 387
psychological support due to a tough time, but it
                                                                        AU 1800 808 374
also has a wealth of holistic wellbeing offerings as                         Nationwide confidential counselling
part of your EAP entitlement, such as:                                       24/7 access to crisis support
                                                                             www.assureprograms.com.au
• Financial coaching – assistance in
  understanding and managing your money                VetPartners EAP
  through support such as creating an action                            CALL
  plan to manage debt and teaching you
  financial skills.
                                                                        AU 1800 818 728
                                                                        NZ 0800 327 669
                                                                        www.accesseap.com.au

                                      DO YOU WANT TO SPEAK TO SOMEONE ABOUT
                                           ACCESSING WELLBEING INITIATIVES AND
                                         RESOURCES FOR YOUR CLINIC? REACH OUT
                                       TO ABBIE WILLIAMS, WELLBEING ADVISOR AT
                                          ABBIE.WILLIAMS@VETPARTNERS.COM.AU
                                                                                                                 9
2021 Regional Forum Programme - Vet Partners
MEET OUR
                VETERINARY OPERATIONS MANAGERS

     We have qualified veterinarians embedded in roles across Australia and
     New Zealand who provide expertise and advice to support clinical excellence in
     our hospitals. These roles sit within operations, and work together to improve the
     quality of service to our patients.

                      Dr Alex Whan BVSc (Hons)
                      General Manager – Veterinary Operations
                      Dr Alex has over twenty years of veterinary experience, practicing veterinary medicine in
                      both Australia and overseas in large and small animal medicine. Alex was previously the
                      Lead Veterinarian and Practice Owner at Brunswick Central Veterinary Clinic in Melbourne,
                      establishing the clinic and building it into a multiple million-dollar operation. In addition to this,
                      Alex has a detailed understanding of clinic practice management systems and veterinary data
                      utilisation, and how they can be maximised to benefit both clinics and our broader business.
                      Alex’s insights and experience further strengthens our VetPartners Executive Leadership Team.
                      Alex is passionate about all things veterinary and has a particular interest in clinic operations,
                      delivering excellent standards of care, customer service, and well-being.
                      Away from work three daughters, two dogs and a geriatric feline keep Alex on her toes.

                      Dr Callum Irvine BVSc (Hons)
                      Veterinary Operations Manager – New Zealand
                      After graduating from Melbourne University with 1st Class Honours in 1998, Cal has spent over
                      15 years in clinical veterinary practice, predominantly in companion animal work in Australia,
                      the UK, and New Zealand. Callum is a well-known spokesperson on animal welfare and
                      veterinary medicine.
                      Cal was formerly the Head of Veterinary Services for the New Zealand Veterinary Association
                      (NZVA), where he championed veterinary leadership and advocated on behalf of the
                      veterinary profession. Through this role, he promoted science-backed and values-based policy
                      development across all areas of veterinary science.
                      Before this, he was a Director and Senior Veterinarian at Stoke Veterinary Hospital with an
                      interest in orthopaedic and soft tissue surgery.
                      Today Cal is the Veterinary Operations Manager (NZ) and oversees the clinical, legislative,
                      technical and pastoral care aspects of the NZ arm of the business.
                      He lives in Nelson with his wife Meg (also a veterinarian), three sons, cat Mr. Wiggles and Border
                      Terrier Briar. In his spare time, he can be found adventure racing across the New Zealand
                      wilderness.

                      Dr Lachlan Campbell BVSc (Hons) BSC BScApp (Hons) Dip.Mgt MANZCVS (Surgery)
                      Vet Manager – Queensland
                      Lachlan completed his studies at the University of Queensland and has over 13 years’
                      experience as a rural mixed veterinarian, and small animal emergency and general practice
                      veterinarian both here in Australia and in the United Kingdom. His special interests include
                      ultrasonography and surgery (both soft tissue and orthopaedic) and he has completed multiple
                      advanced courses in these fields. He is a MANZCVS(surgery), holds a Diploma of Management
                      and is currently completing his MBA.
                      Lachlan is Vet Manager (QLD), and has held previous roles at VetPartners and NVC as QLD
                      Vet Manager and Veterinary Director. He is passionate about standards of care, continuing
                      education, mentoring and improving the working environment we all live in.
                      He currently lives on the Sunshine Coast and loves spending time with his two young children,
                      three dogs and enjoys fishing, surfing, skiing and boxing.

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Dr Vic Wheeler BVSc MSc Dip.Mgt
Vet Manager – Victoria & Tasmania
Graduating from the University of Liverpool in the United Kingdom with both a Bachelor of
Veterinary Science and a Masters in Veterinary Infection and Disease Control, Vic gained
clinical experience in small animal and equine practice, as well as establishing disease control
programs in developing countries around the world.
In search of new experiences and warmer shores, Vic travelled to Australia intending to work on
a locum basis and explore this beautiful country – seven and a half years ago!
After working as a lead vet within the Australian industry for four years and completing a
Diploma of Management, Vic joined NVC in 2018, where she took on the role of Vet Manager
for Victoria and Tasmania, prior to the merge with VetPartners in 2020.
Vic is passionate about developing clinics as a business and lifting clinical standards whilst
finding new and exciting opportunities to grow with our clinics.
Now comfortably settled in Victoria, Vic enjoys spending her free time at CrossFit, trail-running,
participating in just about any outdoor activity, and travelling (when COVID restrictions allow!).
She has a very chatty black and white cat, Pierrot, otherwise known as Mr. P!

Dr Karl Northall BVSc, MVS
Vet Manager – New South Wales
After graduating from Sydney University, Karl started his career in mixed practice in the
Southern Highlands of NSW.
After returning from the obligatory UK stint, Karl purchased and transformed his original clinic
into a purpose-built four vet hospital and practiced there for 20 years.
Karl holds a masters degree in Veterinary Studies through Murdoch University and during his career,
has focused on artificial reproduction in dogs; contract research involving flea trials, tick trials,
bioequivalence studies and safety trials; and clinical improvement in dairy/small animal practice.
Karl’s current role at VetPartners is Veterinary Manager for NSW and ACT where he aims to
make life better for vets in practice through support and development as well as providing
legislative and technical updates.
Karl still lives in the Southern Highlands of NSW with his wife, five horses, alpaca, Labrador and
7kg Bengal cross Ragdoll cat.
In his spare time Karl events his horses, loves surfing and fishing and spends too much time
fixing broken fences.

Dr. Jared Addison BSc BVMS (Hons) MANZCVS
(Emergency and Critical Care, Small Animal Medicine)
Clinical Director – VetWest
Dr. Jared Addison graduated from Murdoch University in 2008 and started his career in a busy
24/7 hospital. It was during his time here that Jared developed a special interest in Emergency
and Critical Care.
In 2012, he attained Memberships in Emergency and Critical Care and Small Animal Medicine,
and in 2014 was approached to be a college examiner in Emergency and Critical Care as a
result of his keen focus on clinical standards and training.
In 2015, Jared joined Perth Vet Emergency, leading a team through significant change and
rapid growth. As part of this role, Jared worked on the Executive Leadership Team of Animal
Emergency Australia to develop the standards of care and training programmes in six hospitals
across Australia.
Outside his passion for veterinary leadership, Jared is a devoted father to his five-year-old
daughter, Bailey Rose, and enjoys spending time working out and keeping fit and active.

                                                                                                        11
MEET THE
                   LEARNING & DEVELOPMENT TEAM

                           Melinda Hills
                           L&D Director

                                                                             Dr Radha Ravi
                                                                             Early Talent Manager

                           Taylor Doherty
                           L&D Business Partner

                                                                             Cassie Watherston
                                                                             L&D Coordinator

                           John Gemmel
                           L&D Business Partner

                                                                             Tayla Atkinson
                                                                             L&D Coordinator

                           Dr Hester Raijmakers
                           General Manager
                           Veterinary Services

     L&D’s purpose
     Our purpose is to develop and grow our people      We establish support networks by connecting
     by creating meaningful career development          team members through shared learning
     pathways and opportunities. We utilise a variety   experiences, communities of practice and
     of teaching approaches and technology to           collaboration.
     facilitate optimal learning experiences and to
                                                        We partner with our hospitals and support teams
     develop capability.
                                                        to design and implement best practice training
                                                        programs and initiatives.

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13
LEARNING & DEVELOPMENT
                     PROGRAM

     We offer a variety of programs to develop            Graduate Academy
     leadership, business and clinical capability:        The Graduate Academy aims to create an optimal
     • Practice Manager and Clinical Leader induction     environment for a graduate’s clinical and personal
       program                                            development during this formative part of their
                                                          career. We use bespoke platforms, like VetSuccess,
     • Leadership Academy
                                                          that support the graduate’s progression in a
     • Graduate Academy                                   variety of professional veterinary skills. The
     • Super nurse program                                academy also provides access to a comprehensive
     • In-clinic training suite                           offering of Continuing Professional Development
     • Digital learning modules                           (CPD) opportunities, as well as professional and
                                                          well-being support, with the greater purpose of
     Clinical workshop programs                           creating a strong community for graduates and
     Free to our team members, facilitated at our         their clinics in the VetPartners family.
     Veterinary Training Centres across Australia and     In-clinic training suite
     New Zealand. Covering topics such as:
                                                          We offer the following workshops that can be
     • Dentistry                                          delivered in clinic or at Regional Meetings.
     • Soft tissue surgery                                Every team is different and we tailor these
     • Animal handling program                            workshops to your needs.
     • Clinical pathology                                 • Consultation training for veterinarians
     • Ultrasound workshops                               • Customer service
     • Ophthalmology                                      • Dealing with conflict
     Leadership Academy                                   • Change management
     Admission to our Leadership Academy is open          • Coaching and mentoring
     to all Practice Managers and Clinical Leaders        • Emotional Intelligence
     on endorsement from your RM. The Leadership          • DiSC workshop
     Academy builds on essential management and
                                                          • Difficult conversations
     leadership skills and incorporates business skills
     and clinical leadership masterclasses.               • Growth mindset

     Our clinic leaders move through introductory,        • Culture & developing your team values
     intermediate and advanced level face-to-face
     workshops (Covid permitting - otherwise virtual),
     supported by online coaching, digital learning and
     communities of practice.
     Your attendance to this program is sponsored by
     VetPartners as an investment in your training and
     development.

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WE PROVIDE ACCESS TO A VARIETY
    OF CPD OPPORTUNITIES, AS WELL AS PROFESSIONAL
AND WELL-BEING SUPPORT, WITH THE GREATER PURPOSE
 OF CREATING A STRONG COMMUNITY FOR GRADUATES
       AND THEIR CLINICS IN THE VETPARTNERS FAMILY.
                                                      15
VETERINARY TRAINING
                   CENTRES

     The Veterinary Training Centres are dedicated         Each location features a high-tech seminar room,
     to empowering veterinary excellence through           along with a separate wet lab area where the
     elevating the skills and knowledge of veterinary      practical components of workshops are held. With
     professionals. As the field of veterinary medicine    our locations in Sydney, Brisbane, Melbourne and
     continues to evolve, it’s crucial that today’s        Christchurch, our centres are easy to access and
     practitioners remain up to date with the latest       designed to be a total industry resource.
     techniques and standards of care.
                                                           The Veterinary Training Centres provide industry-
     Learning new techniques is a unique challenge         leading practical training workshops for veterinary
     for veterinary professionals, where practicing        professionals.
     for the first time is often a daunting task. The
                                                           For all inquiries, expressions of interest
     Veterinary Training Centres provide a supportive
                                                           and bookings please call +61 419 380 917 or
     learning environment where professionals can
                                                           learning@veterinarytrainingcentre.com or
     learn, practice and ask questions in a small
                                                           submit a contact us form on the website
     group environment. This format gives workshop
                                                           www.veterinarytrainingcentre.com.au.
     attendees the opportunity to build their skills and
     confidence to be able to implement their new
     learnings back in the consultation room or surgery.

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Australia’s Veterinary Diagnostic Laboratory Specialists

The local veterinary pathology laboratory you’re
familiar with, is part of the Specialist Veterinary Services
(SVS) Pathology Network.
Our team of over 25 expert veterinary pathologists
provide diagnostic support for veterinarians across
Australia, helping deliver high quality care to patients
whether companion animals, livestock, exotic animals
or wildlife.
We have a network of local state-based laboratories with specialised
veterinary pathology testing capabilities, who participate in university
research and development activities which enables us to develop an
ever expanding range of diagnostic tests.
Our client liaison officers are on hand to help you get the most out of
our veterinary pathology services, and are veterinary pathologists are
always available to discuss results with you.

      • Expert veterinary pathologists
      • Pathologists review all blood films & comment
      • Client liaison officers
      • Dedicated veterinary laboratories
      • Access to a large logistics and courier network
      • R&D to expand our range of tests
      • Quality, consistent, cost-effective services
      • Clinical excellence and support

We look forward to working closely with you
to help deliver outstanding care to your patients.

                                                                                                              Find us on

                                         Part of the SVS Specialist Veterinary Services Pathology Network incorporating

                                                                                                                           17
Specialist Veterinary Services ABN 24 006 909 173 PUB/MR/1269_SVS_V1_Apr21
FINANCE                                                PAYROLL

     The finance team provide support to our clinics       Your payroll team of Norman, Libby, Jocelyn,
     in all things to do with managing money from          Jessy, Grace, Karen, Ashley, Yang and Natasha
     planning, organising, accounting and auditing.        are committed to ensuring that all of our 4,000
     The team produce our clinics monthly, quarterly       team members are paid correctly and on time.
     and yearly statements and pay suppliers.              We configure and maintain two payroll systems
                                                           and also understand the importance of a good
     The key areas of support are:
                                                           rostering system, and can support you with
     • Processing and paying invoices
                                                           enquiries about your time and attendance system
     • Management of cashflow                              if need be.
     • Access to capital expenditure funding from our
                                                           We keep up to date with the latest changes in
       group
                                                           payroll legislation, super/KiwiSaver, tax and all
     • Guidance on the evaluation and assessment of        things wage-related. We’re always reviewing
       capital equipment investments                       our processes to maintain accuracy and good
     • Monthly reporting of results providing a detailed   auditing, and are always open to feedback!
       profit & loss statement and capital expenditure
                                                           Tasks that the team can help you with include:
       report. All reports and accounting processes
       comply with current Australian and New Zealand      • Support and advice on any pay queries
       accounting standards                                • Training on our time and attendance system
     • Complete taxation compliance including GST/         • Managing, maintaining and updating payroll
       BAS lodgements, company income tax returns,           related data
       fringe benefits tax returns (if applicable) and
       payroll tax lodgements (if applicable)
     • Rebates provided by our network of wholesalers
       which would be passed onto the business
       partner clinic
     • Cost savings for banking facilities such as
       merchant fees and other future benefits that
       come with our group buying power
     • Regular income to minority owners through
       the payment of monthly dividends and
       joint ventures
     • Annual budgeting for growth

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With veterinarians, we share in a mission so relentless, it adds an entirely new dimension
          to the world of preventive care and therapeutics. More than passion. More than dedication.
              More than expertise. Because animal health isn’t just our profession. It’s our calling.
                                                               And together, we are more than medicine.

Boehringer Ingelheim Animal Health Australia Pty. Ltd., ABN 53 071 187 285. Level 1, 78 Waterloo Road, North Ryde, NSW 2113 Australia. Toll free: 1800 808 691.
PET-0075-2021
                                                                                                                                                                  19
RECRUITMENT
                   FOR CLINICS

     When you need to hire a new veterinarian, vet nurse or hospital support team memberfor your hospital,
     VetPartners have a team of recruiters who can facilitate the process. A recruiter will partner with you to
     attract and screen candidates to fill a position.

     Support our clinics:                                      Hiring manager’s role:
     • Create and post job adverts                             • Submit request to hire
     • Promote opportunities across relevant platforms         • Attend kick-off call with the recruitment team
     • Find and engage passive candidates                      • Provide feedback to recruiter on candidates
     • Screen candidates for skills and fit                    • Schedule in-person interviews
     • Provide regular updates on candidate pipelines          • Deliver a world-class candidate experience
       and efforts                                             • Make the hiring decision
     • Assist in booking in and conducting interviews          • Submit contract requests and approval
     • Regularly follows-up with candidates
     • Initiate reference check process
     • Gather feedback from any candidate who
       declines an offer

     Jobvite - recruitment system
     We are now the biggest recruiter of
     veterinarians and their support staff
     in the industry, our focus is on finding,
     recruiting and retaining the best
     people. We have implemented Jobvite
     to assist us in supporting our clinics
     needs right now, and our business
     as we continue to grow. Jobvite is
     a powerful, easy-to-use applicant
     tracking system that uses automation
     and intelligence to help hire faster,
     smarter and with confidence. It
     automates tedious, manual processes
     and leverages real-time analytics to
     elevate roles in acquiring top talent
     with the skills our business needs.

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INTERNATIONAL
             RECRUITMENT

The careers team have been actively lobbying the government to help get vets and nurses into Australia.
On 8 May, Immigration Minister Alex Hawke confirmed vets will be placed on the Priority Migration Skilled
Occupation List, allowing them to apply for an exemption to enter Australia.
This is a major win for our industry and will allow us to get veterinarians into the
country while borders are still closed.

         OUR CAREERS TEAM AND MIGRATION AGENTS CAN HANDLE
         ALL THE PAPERWORK REQUIRED TO SECURE A NEW EMPLOYEE.

                                                                                                            21
HUMAN
                   RESOURCES

     Your Human Resources (HR) team of Gillian,            • Employee relations and industrial relations
     Lauren, Chloe, Stephanie, Abbie, Tayla, Cherie,         advice
     Vanessa, Suan and Natasha are passionate about        • Information on employment legislation and
     our industry and the role HR plays in supporting        award interpretation
     our businesses with their people and culture
                                                           • Workplace health and safety (WHS) policies,
     across VetPartners Australia, New Zealand and
                                                             procedures and guidance
     Singapore.
                                                           • Wellbeing support including resilience and
     We do this through keeping up to date on all
                                                             healthy minds information and training
     things employment, and by taking a fit-for-
                                                           • Administration of and guidance on the Employee
     purpose approach to creating frameworks and
                                                             Assistance Program
     processes that support a positive and productive
     team environment.                                     • Serving as a primary contact for work-site
                                                             injuries or accidents
     The sorts of things the team can help with include:
                                                           • Performance management guidance
     • Partnering with our business leaders to
       understand their priorities and challenges and      • Support for all team members with conflict
       offer people-focused expertise and guidance           or grievances
     • Ensuring a diverse workforce in a safe and          • Employment administration for all team
       discrimination/harassment free environment            members and contractors

                            Chloe Reeder                                          Lauren Border
                            HR Business Partner                                   HR Business Partner

                            Stephanie Boys                                        Gillian Porter
                            HR Business Partner                                   Human Resources Director

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Be a Preventive
  Care Hero.
  Detect disease earlier and help pets live
  longer, healthier lives
  Local and international studies1 have suggested that suggested that 1 in 7 adults, 1 in
  5 seniors and 2 in 5 geriatric patients (canine and feline) have underlying changes that
  warrant further investigation. In addition, the graph below depicts a study of 30,000 preventive
  care profiles in adult dogs further supports the ability to identify underlying changes.

                                                                                                                              S

                                                                                                                                       65%
                                                                                                                                                Percentage with clinically significant findings
       At least 1 in 4 IDEXX Preventive Care blood and faecal profiles                                                       56%
       indicate the need for follow-up1 in adult and senior dogs
                                                                                                                   47%
                                                                                                         43%

                                                                                               37%
                                                                                     31%
       29%                27%                                              27%
                25%                  25%      25%       24%       25%

        2         3         4         5        6         7         8         9        10        11        12        13       14       15+
                                                                Dog age (years)

  To implement a preventive care approach OR to register your
  interest for the 2021 IDEXX Preventive Care Challenge, scan
  the QR code.

1. Data on file at IDEXX Westbrook

© 2021 IDEXX Laboratories, Inc. All rights reserved.All ®/TM marks are owned by IDEXX Laboratories, Inc. or its affiliates in the United States and/or other
countries. The IDEXX Privacy Policy is available at idexx.com.
                                                                                                                                                                                                  23
MARKETING

     How do new clients find out about your clinic? How    There is no fee for our marketing and design
     do you educate your current clients of any changes    support, although some charges may occur with
     to services or hours? Don’t have any time to think    external providers such as advertising or printing
     about any of this?                                    costs. We will always ask for your approval before
                                                           committing to these charges.
     These are all questions our dedicated marketing
     team can help you with!                               Want to know more?
                                                           Email marketing@vetpartners.com.au to find
     Our team of in house marketing and design
                                                           out how we can support you and your clinic.
     professionals are committed to helping you
     optimise and streamline your marketing, saving        We look forward to working with you.
     you time to focus on helping pets and their owners.
     Whether that be helping clients find you, sharing
     important pet care information, tracking and
     improving your client’s experiences and much more!

                                                                WE HELP YOU DELIVER HIGH-
                                                                QUALITY, DATA-DRIVEN,
                                                                CREATIVE AND COMPELLING
                                                                CLIENT AND CUSTOMER
                                                                COMMUNICATIONS.
24
Supply                                Business                                  Software
              Chain                                Consulting                                 Solutions
   Connecting practices with                   Lift client satisfaction                  Helping veterinarians
  industry-leading essentials                        with training                        run their business
          for growth.                              and resources.                             efficiently.
 We offer a comprehensive portfolio of         Crampton Consulting Group               We provide technology solutions
  products and services for enhancing         provides professional business            and related services—including
  practice revenue, operating efficient       solutions, in-house training and       practice management software, data
  practices and delivering high-quality     human resource systems to ensure         applications and communication tools.
   care. Our teams build relationships      best practice for veterinary practice   These solutions are designed to increase
    and serve as trusted advisers to       owners. Our aim is to work with you       staff efficiency and improve business
   veterinarians, their staff, and other   and your practice to develop solutions    health, allowing the veterinarian more
      animal health professionals.         that work for you, not everyone else.     time to provide excellent patient care.

                   Better together
To find out more about how Provet can       To find out more about Crampton             To learn more about Software
  assist your clinic, contact your local       Consulting Group’s business                  Solutions, contact us at
 Provet Business Account Manager or         consulting solutions and training,        sales.apac@covetrus.com or visit
        visit www.provet.com.au               visit www.provetccg.com.au            softwareservices.covetrus.com/apac

                                                                                                                               25
IT SERVICES
                  AND SUPPORT

     We provide a range of Information Technology (IT)       Email hosting and management (migrates
     support for our clinic teams across several             the clinic’s emails from existing providers to
     technology areas.                                       VetPartners service, Office365)
     IT Helpdesk Support                                     When a clinic moves over to be part of the
                                                             VetPartners family we migrate their emails to help
     Our IT HelpDesk can support on various levels
                                                             the ongoing support of the business.
     through our online ticketing system, by phone or
     email in areas such as:                                 Contract negotiation / price checking
     • Internet and telecommunications                       The IT team can support you with any new
                                                             technology services that you may have such as:
     • Cloud hosted services
                                                             • Contract negotiation between service providers
     • Server implementation and maintenance
                                                               and vet practices
     • Practice management software support
                                                             • More competitive hardware/software/ink pricing
     • General hardware and software support
                                                             • Better pricing agreements with certain practice
     Practice performance reporting system –                   management software supplier
     powering Business Intelligence (BI)
                                                             Existing supplier management, oversight of
     Today, information is vital to running a business;
                                                             onsite technicians
     we help extract data from the practice systems for
                                                             The IT team can also assist on a case by case basis
     the ease of reviewing performance and financial
                                                             with existing services.
     reports.
                                                             *Charges apply for this service
     Website maintenance*
     • We can support your team with website
       maintenance and building of websites
     • Website management (editing and updating)
     • Website rebuild (design, build and host)

     Employee time and attendance system
     As mentioned in our payroll section we partner with the payroll team to provide technical support for
     the time and attendance system.

26
OPERATIONS
              TEAM

The operations team support our clinics to          • Coaching and guiding the clinic teams
help them run effectively and efficiently, so the   • Building a network within the region or area
practices can provide the best patient care
                                                    • Facilitating discussions with:
possible.
                                                     - HR
The operations team provide day-to-day
                                                     - Recruitment
hands-on guidance in all areas where clinics
                                                     - Payroll
need support. From the customer experience,
purchasing goods, creating a new service, to         - Learning and development
helping with HR issues, and the finances of the      - Marketing
business.                                            - IT & Practice management software support
The support gives our vendors piece of mind.         - Finance
The main areas the operations team support           - Capital expenditure
on are:                                              - Special projects
                                                     - Procurement

      IT’S THE FIRST TIME IN 40 YEARS I TOOK A TWO WEEK HOLIDAY
      AND DIDN’T’ HAVE TO WORRY ABOUT THE PRACTICE. IT WAS ALL
      TAKEN CARE OF.
      - Dr Ian Russ, 4Paws Vet NSW
                                                                                                     27
SUPPORT OFFICE
                  CONTACT DETAILS

     Sydney (Support Office)                        Perth (Support Office & Training Centre)
     Unit 1 / 277 Lane Cove Road                    30 Hector Street West
     Macquarie Park                                 Osborne Park
     NSW 2113                                       WA 6017
     Sydney (Training Centre)                       Auckland (Support Office)
     Level 1, 57-63 Herbert Street                  46-48 Pollen Street
     Artarmon                                       Grey Lynn
     NSW 2064                                       NZ 1021
     Ormeau (Support Office & Training Centre)      Christchurch (Training Centre)
     28 Burnside Road                               155 Corsair Drive
     Ormeau                                         Wigram
     QLD 4208                                       NZ 8443
     Melbourne (Support Office & Training Centre)
     37 Keilor Park Drive
     Keilor Park
     VIC 3042

28
iM3 Anaesthetic Tube Tie
Safe for patients and dental handpieces!
Re-usable ties in 120cm lengths for tying Anaesthesia Tubes
(Endotracheal Tubes).

  •              can be cut to length to suit all sizes of animals
  •   Vibrant, identifiable colour
  •   Does not bind or cling to muzzle hair
  •   Holds fast to the tube reducing accidental movement and potential
      tracheal damage
  •   Won’t soak up blood or saliva unlike gauze, string or boot laces
  •   Avoids damage to the Dental Handpiece caused by catching gauze
  •   Easier to use and faster to apply and remove than gauze or other ties
  •   Re-usable and recyclable
  •   Cold sterilisation only

              Order Code: SILC50                $24.95 +GST
              (50 x 120cm ties)

      Order on-line at www.im3vet.com.au
                                     Sample code SILC01

 Always use iM3 Anaesthetic Tube Ties in order to avoid
    accidental handpiece damage caused by gauze!

                                                          Tie around tube in a double

                                                                                        29
30
NOTES

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NOTES

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NOTES

        33
NOTES

34
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                                                 35
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