2021 Regional Forum Programme - Vet Partners
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CONTENTS CEO’s Welcome 3 Finance and Payroll 18 Daily Regional Forum Agenda 4 Recruitment 20 VetPartners Growth 5 Human Resources 22 Wellbeing 8 Marketing 24 Veterinary Operations Managers 10 Information Technology 26 Learning and Development 12 Operations Team 27 Veterinary Training Centres 16 Support office locations 28 VetPartners Guiding Principles Act with integrity Be respectful Protect our reputation and fair and assets 2
Welcome to the 2021 VetPartners Regional Forum! Thank you for attending. I’m very excited to be meeting you at these forums across Australia and New Zealand, which for the first time brings together leaders from all our One VetPartners Community. The business has grown exponentially over the past three years, and we now have 4,000 team members in over 240 GP, specialist and ER hospitals across three countries. The forum will cover the growth journey of VetPartners, we will share our thoughts on our strategy and plans for investing in, growing, and optimising our business; and you will have the opportunity to ask your questions to a panel of VetPartners leaders. This last year has brought about some challenges and I know it has been tough for many of you, but the resilience I have seen from our veterinary professionals is outstanding. I hope from these sessions today you get a great sense of belonging, personal development, and professional enrichment. Today we walk amongst the best, brightest, and the most incredible community of veterinary care professionals, so make sure you maximise the chance to network with your peers and establish new relationships ALONE WE CAN DO SO LITTLE, TOGETHER WE CAN DO SO MUCH. - a quote by Helen Keller Regards Mark Jeffery VetPartners CEO TODAY WE WALK AMONGST THE BEST, BRIGHTEST, AND THE MOST INCREDIBLE COMMUNITY OF VETERINARY CARE PROFESSIONALS. 3
DAILY REGIONAL FORUM AGENDA Clinics Date Venue New South Wales & Australian Capital 1 June Novotel Brighton Beach Territory Queensland 3 June RACV Royal Pines Resort Victoria & Tasmania 8 June Sofitel on Collins New Zealand 15 June Hilton Auckland South Australia 22 June Rydges Adelaide Western Australia 24 June Fraser Suites Perth Daily Regional Forum Agenda 8:15 – 8:45 am Arrival & registration 8:30 – 8:45 am Attendees seated 9:00 – 9:25 am Drum Beats - rhythm is life 09:25 – 10:30 am Session one: Growth Mindset with Future Crunch 10:30 – 11:00 am Morning tea break 11:00 – 11:10 am Session two: Dr. Brett presents 11:10 – 11:40 am Session two continued: Mark presents 11:40 am – 11:55 am Session three: Dr. Alex presents 11:55 am - 12:15 pm Session three continued: Panel Q+A 12:15 – 1:15 pm Lunch break 1:15 – 1:30 pm General Manager’s welcome 1:30 – 5:00 pm Session four: General Manager operational sessions 6:30 – 7:00 pm Pre-dinner reception 7:00 – 9:30 pm Celebration dinner For more information on your event’s daily agenda, please scan the QR code >> https://vet.partners/regional-forums-2021/ 4
VETPARTNERS GROWTH IN 2020 2020 was a huge growth year for VetPartners, how does your state stack up? Australia 44.4% Average total growth rate per year Singapore over the last 3 years Team 6% Members 1% 1 Average growth rate per year over the last 3 years for same clinic Team New Zealand Members 54 83% 21 1 Team Members 19 40 4 16% 52 5 32 3 Pets we see 50 30ally % *Others (horses, rabbits, lizards etc) Com 0 + tu p 6 225,402 ir let Run v Training ed trainin Programs Where we operate 230+ g 471,848 GP Hospitals Spec/ER Hospitals 132,739 Team members training GP clinics 84% Spec & ER 10% Other 6% Total team members - 4,000 Average NPS 73.5 Customer experience 4.7 Google review 4.6 Best Recruitment Campaign AUS 74.2 NZ 71.6 AUS 4.7 NZ 4.7 5.7k reviews Best HR Team NPS and client experience Best Graduate Development Program 5
WELLBEING SUPPORTIVE RELATIONSHIPS BE SAFE, STAY WELL - The quality of our interpersonal relationships with family and friends have the greatest positive SELF CARE ACTIVITY impact on our mental health, brain functioning The following six self care pillars can be and longevity. incorporated into your routine to keep you DIET & EXERCISE feeling mentally fit and healthy. Have a think Exercise has been shown to be particularly about the activities you currently engage effective in reducing symptoms of stress, in, and implement some new ones into your depression and anxiety. Research consistently regular routine to make them habitual. demonstrates that what you eat directly affects You should aim to incorporate at least one the structure and function of your brain and activity linked to each pillar! ultimately your mood. SELF CARE PILLARS SLEEP Sleep and mental health are closely connected. Sleep deprivation has been linked to both the SUPPORTIVE RELATIONSHIPS cause and effects of mental health issues. Research consistently shows that adults need between seven to nine hours sleep each night to maintain healthy brain function. DIET & EXERCISE MEANING & PURPOSE Religion and spirituality provide many people with meaning, as can working for a good company, caring for loved ones, volunteering for a greater SLEEP cause and expressing ourselves creatively. WORK/LIFE BALANCE Ensure you take proper breaks and try to get outside during the day if you can. Draw a line MEANING & PURPOSE between work and leisure and ensure you maintain your resiliency by establishing a good self care routine with downtime for socialising, exercising and sleep. WORK/LIFE BALANCE MINDFULNESS Mindfulness is a technique that can be done anywhere to focus your awareness on the present moment. Being in the moment helps you MINDFULNESS acknowledge, accept and cope with painful or intrusive thoughts, feelings and sensations. You can download the free Smiling Mind mindfulness app here: https://www.smilingmind.com.au/ 8
BE SAFE, STAY WELL – WELLBEING STRATEGY 88 clinics currently have Mental Health First Aid (MHFA) coverage. By the end of 2021, we plan to have MHFA Coverage across ALL of our clinics. What else is coming this year? • Legal support – initial advice and legal Be Safe, Stay Well – Safety and wellbeing is about information in areas such as family law, to get a lot more exciting! Keep your eyes peeled property settlement, legal wills and more. for our ‘Be Safe, Stay Well’ offering. • Nutritional coaching – assistance with healthy eating tips, understanding desired health Wellbeing education – Healthy Minds at Work outcomes and understanding training is coming your way, along with some the impact of food on exciting tools and resources around resilience. emotional health. Did you know? The Employee Assistance Programme (EAP) is NVC EAP not only in place to help you when you require NZ 0800 464 387 psychological support due to a tough time, but it AU 1800 808 374 also has a wealth of holistic wellbeing offerings as Nationwide confidential counselling part of your EAP entitlement, such as: 24/7 access to crisis support www.assureprograms.com.au • Financial coaching – assistance in understanding and managing your money VetPartners EAP through support such as creating an action CALL plan to manage debt and teaching you financial skills. AU 1800 818 728 NZ 0800 327 669 www.accesseap.com.au DO YOU WANT TO SPEAK TO SOMEONE ABOUT ACCESSING WELLBEING INITIATIVES AND RESOURCES FOR YOUR CLINIC? REACH OUT TO ABBIE WILLIAMS, WELLBEING ADVISOR AT ABBIE.WILLIAMS@VETPARTNERS.COM.AU 9
MEET OUR VETERINARY OPERATIONS MANAGERS We have qualified veterinarians embedded in roles across Australia and New Zealand who provide expertise and advice to support clinical excellence in our hospitals. These roles sit within operations, and work together to improve the quality of service to our patients. Dr Alex Whan BVSc (Hons) General Manager – Veterinary Operations Dr Alex has over twenty years of veterinary experience, practicing veterinary medicine in both Australia and overseas in large and small animal medicine. Alex was previously the Lead Veterinarian and Practice Owner at Brunswick Central Veterinary Clinic in Melbourne, establishing the clinic and building it into a multiple million-dollar operation. In addition to this, Alex has a detailed understanding of clinic practice management systems and veterinary data utilisation, and how they can be maximised to benefit both clinics and our broader business. Alex’s insights and experience further strengthens our VetPartners Executive Leadership Team. Alex is passionate about all things veterinary and has a particular interest in clinic operations, delivering excellent standards of care, customer service, and well-being. Away from work three daughters, two dogs and a geriatric feline keep Alex on her toes. Dr Callum Irvine BVSc (Hons) Veterinary Operations Manager – New Zealand After graduating from Melbourne University with 1st Class Honours in 1998, Cal has spent over 15 years in clinical veterinary practice, predominantly in companion animal work in Australia, the UK, and New Zealand. Callum is a well-known spokesperson on animal welfare and veterinary medicine. Cal was formerly the Head of Veterinary Services for the New Zealand Veterinary Association (NZVA), where he championed veterinary leadership and advocated on behalf of the veterinary profession. Through this role, he promoted science-backed and values-based policy development across all areas of veterinary science. Before this, he was a Director and Senior Veterinarian at Stoke Veterinary Hospital with an interest in orthopaedic and soft tissue surgery. Today Cal is the Veterinary Operations Manager (NZ) and oversees the clinical, legislative, technical and pastoral care aspects of the NZ arm of the business. He lives in Nelson with his wife Meg (also a veterinarian), three sons, cat Mr. Wiggles and Border Terrier Briar. In his spare time, he can be found adventure racing across the New Zealand wilderness. Dr Lachlan Campbell BVSc (Hons) BSC BScApp (Hons) Dip.Mgt MANZCVS (Surgery) Vet Manager – Queensland Lachlan completed his studies at the University of Queensland and has over 13 years’ experience as a rural mixed veterinarian, and small animal emergency and general practice veterinarian both here in Australia and in the United Kingdom. His special interests include ultrasonography and surgery (both soft tissue and orthopaedic) and he has completed multiple advanced courses in these fields. He is a MANZCVS(surgery), holds a Diploma of Management and is currently completing his MBA. Lachlan is Vet Manager (QLD), and has held previous roles at VetPartners and NVC as QLD Vet Manager and Veterinary Director. He is passionate about standards of care, continuing education, mentoring and improving the working environment we all live in. He currently lives on the Sunshine Coast and loves spending time with his two young children, three dogs and enjoys fishing, surfing, skiing and boxing. 10
Dr Vic Wheeler BVSc MSc Dip.Mgt Vet Manager – Victoria & Tasmania Graduating from the University of Liverpool in the United Kingdom with both a Bachelor of Veterinary Science and a Masters in Veterinary Infection and Disease Control, Vic gained clinical experience in small animal and equine practice, as well as establishing disease control programs in developing countries around the world. In search of new experiences and warmer shores, Vic travelled to Australia intending to work on a locum basis and explore this beautiful country – seven and a half years ago! After working as a lead vet within the Australian industry for four years and completing a Diploma of Management, Vic joined NVC in 2018, where she took on the role of Vet Manager for Victoria and Tasmania, prior to the merge with VetPartners in 2020. Vic is passionate about developing clinics as a business and lifting clinical standards whilst finding new and exciting opportunities to grow with our clinics. Now comfortably settled in Victoria, Vic enjoys spending her free time at CrossFit, trail-running, participating in just about any outdoor activity, and travelling (when COVID restrictions allow!). She has a very chatty black and white cat, Pierrot, otherwise known as Mr. P! Dr Karl Northall BVSc, MVS Vet Manager – New South Wales After graduating from Sydney University, Karl started his career in mixed practice in the Southern Highlands of NSW. After returning from the obligatory UK stint, Karl purchased and transformed his original clinic into a purpose-built four vet hospital and practiced there for 20 years. Karl holds a masters degree in Veterinary Studies through Murdoch University and during his career, has focused on artificial reproduction in dogs; contract research involving flea trials, tick trials, bioequivalence studies and safety trials; and clinical improvement in dairy/small animal practice. Karl’s current role at VetPartners is Veterinary Manager for NSW and ACT where he aims to make life better for vets in practice through support and development as well as providing legislative and technical updates. Karl still lives in the Southern Highlands of NSW with his wife, five horses, alpaca, Labrador and 7kg Bengal cross Ragdoll cat. In his spare time Karl events his horses, loves surfing and fishing and spends too much time fixing broken fences. Dr. Jared Addison BSc BVMS (Hons) MANZCVS (Emergency and Critical Care, Small Animal Medicine) Clinical Director – VetWest Dr. Jared Addison graduated from Murdoch University in 2008 and started his career in a busy 24/7 hospital. It was during his time here that Jared developed a special interest in Emergency and Critical Care. In 2012, he attained Memberships in Emergency and Critical Care and Small Animal Medicine, and in 2014 was approached to be a college examiner in Emergency and Critical Care as a result of his keen focus on clinical standards and training. In 2015, Jared joined Perth Vet Emergency, leading a team through significant change and rapid growth. As part of this role, Jared worked on the Executive Leadership Team of Animal Emergency Australia to develop the standards of care and training programmes in six hospitals across Australia. Outside his passion for veterinary leadership, Jared is a devoted father to his five-year-old daughter, Bailey Rose, and enjoys spending time working out and keeping fit and active. 11
MEET THE LEARNING & DEVELOPMENT TEAM Melinda Hills L&D Director Dr Radha Ravi Early Talent Manager Taylor Doherty L&D Business Partner Cassie Watherston L&D Coordinator John Gemmel L&D Business Partner Tayla Atkinson L&D Coordinator Dr Hester Raijmakers General Manager Veterinary Services L&D’s purpose Our purpose is to develop and grow our people We establish support networks by connecting by creating meaningful career development team members through shared learning pathways and opportunities. We utilise a variety experiences, communities of practice and of teaching approaches and technology to collaboration. facilitate optimal learning experiences and to We partner with our hospitals and support teams develop capability. to design and implement best practice training programs and initiatives. 12
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LEARNING & DEVELOPMENT PROGRAM We offer a variety of programs to develop Graduate Academy leadership, business and clinical capability: The Graduate Academy aims to create an optimal • Practice Manager and Clinical Leader induction environment for a graduate’s clinical and personal program development during this formative part of their career. We use bespoke platforms, like VetSuccess, • Leadership Academy that support the graduate’s progression in a • Graduate Academy variety of professional veterinary skills. The • Super nurse program academy also provides access to a comprehensive • In-clinic training suite offering of Continuing Professional Development • Digital learning modules (CPD) opportunities, as well as professional and well-being support, with the greater purpose of Clinical workshop programs creating a strong community for graduates and Free to our team members, facilitated at our their clinics in the VetPartners family. Veterinary Training Centres across Australia and In-clinic training suite New Zealand. Covering topics such as: We offer the following workshops that can be • Dentistry delivered in clinic or at Regional Meetings. • Soft tissue surgery Every team is different and we tailor these • Animal handling program workshops to your needs. • Clinical pathology • Consultation training for veterinarians • Ultrasound workshops • Customer service • Ophthalmology • Dealing with conflict Leadership Academy • Change management Admission to our Leadership Academy is open • Coaching and mentoring to all Practice Managers and Clinical Leaders • Emotional Intelligence on endorsement from your RM. The Leadership • DiSC workshop Academy builds on essential management and • Difficult conversations leadership skills and incorporates business skills and clinical leadership masterclasses. • Growth mindset Our clinic leaders move through introductory, • Culture & developing your team values intermediate and advanced level face-to-face workshops (Covid permitting - otherwise virtual), supported by online coaching, digital learning and communities of practice. Your attendance to this program is sponsored by VetPartners as an investment in your training and development. 14
WE PROVIDE ACCESS TO A VARIETY OF CPD OPPORTUNITIES, AS WELL AS PROFESSIONAL AND WELL-BEING SUPPORT, WITH THE GREATER PURPOSE OF CREATING A STRONG COMMUNITY FOR GRADUATES AND THEIR CLINICS IN THE VETPARTNERS FAMILY. 15
VETERINARY TRAINING CENTRES The Veterinary Training Centres are dedicated Each location features a high-tech seminar room, to empowering veterinary excellence through along with a separate wet lab area where the elevating the skills and knowledge of veterinary practical components of workshops are held. With professionals. As the field of veterinary medicine our locations in Sydney, Brisbane, Melbourne and continues to evolve, it’s crucial that today’s Christchurch, our centres are easy to access and practitioners remain up to date with the latest designed to be a total industry resource. techniques and standards of care. The Veterinary Training Centres provide industry- Learning new techniques is a unique challenge leading practical training workshops for veterinary for veterinary professionals, where practicing professionals. for the first time is often a daunting task. The For all inquiries, expressions of interest Veterinary Training Centres provide a supportive and bookings please call +61 419 380 917 or learning environment where professionals can learning@veterinarytrainingcentre.com or learn, practice and ask questions in a small submit a contact us form on the website group environment. This format gives workshop www.veterinarytrainingcentre.com.au. attendees the opportunity to build their skills and confidence to be able to implement their new learnings back in the consultation room or surgery. 16
Australia’s Veterinary Diagnostic Laboratory Specialists The local veterinary pathology laboratory you’re familiar with, is part of the Specialist Veterinary Services (SVS) Pathology Network. Our team of over 25 expert veterinary pathologists provide diagnostic support for veterinarians across Australia, helping deliver high quality care to patients whether companion animals, livestock, exotic animals or wildlife. We have a network of local state-based laboratories with specialised veterinary pathology testing capabilities, who participate in university research and development activities which enables us to develop an ever expanding range of diagnostic tests. Our client liaison officers are on hand to help you get the most out of our veterinary pathology services, and are veterinary pathologists are always available to discuss results with you. • Expert veterinary pathologists • Pathologists review all blood films & comment • Client liaison officers • Dedicated veterinary laboratories • Access to a large logistics and courier network • R&D to expand our range of tests • Quality, consistent, cost-effective services • Clinical excellence and support We look forward to working closely with you to help deliver outstanding care to your patients. Find us on Part of the SVS Specialist Veterinary Services Pathology Network incorporating 17 Specialist Veterinary Services ABN 24 006 909 173 PUB/MR/1269_SVS_V1_Apr21
FINANCE PAYROLL The finance team provide support to our clinics Your payroll team of Norman, Libby, Jocelyn, in all things to do with managing money from Jessy, Grace, Karen, Ashley, Yang and Natasha planning, organising, accounting and auditing. are committed to ensuring that all of our 4,000 The team produce our clinics monthly, quarterly team members are paid correctly and on time. and yearly statements and pay suppliers. We configure and maintain two payroll systems and also understand the importance of a good The key areas of support are: rostering system, and can support you with • Processing and paying invoices enquiries about your time and attendance system • Management of cashflow if need be. • Access to capital expenditure funding from our We keep up to date with the latest changes in group payroll legislation, super/KiwiSaver, tax and all • Guidance on the evaluation and assessment of things wage-related. We’re always reviewing capital equipment investments our processes to maintain accuracy and good • Monthly reporting of results providing a detailed auditing, and are always open to feedback! profit & loss statement and capital expenditure Tasks that the team can help you with include: report. All reports and accounting processes comply with current Australian and New Zealand • Support and advice on any pay queries accounting standards • Training on our time and attendance system • Complete taxation compliance including GST/ • Managing, maintaining and updating payroll BAS lodgements, company income tax returns, related data fringe benefits tax returns (if applicable) and payroll tax lodgements (if applicable) • Rebates provided by our network of wholesalers which would be passed onto the business partner clinic • Cost savings for banking facilities such as merchant fees and other future benefits that come with our group buying power • Regular income to minority owners through the payment of monthly dividends and joint ventures • Annual budgeting for growth 18
With veterinarians, we share in a mission so relentless, it adds an entirely new dimension to the world of preventive care and therapeutics. More than passion. More than dedication. More than expertise. Because animal health isn’t just our profession. It’s our calling. And together, we are more than medicine. Boehringer Ingelheim Animal Health Australia Pty. Ltd., ABN 53 071 187 285. Level 1, 78 Waterloo Road, North Ryde, NSW 2113 Australia. Toll free: 1800 808 691. PET-0075-2021 19
RECRUITMENT FOR CLINICS When you need to hire a new veterinarian, vet nurse or hospital support team memberfor your hospital, VetPartners have a team of recruiters who can facilitate the process. A recruiter will partner with you to attract and screen candidates to fill a position. Support our clinics: Hiring manager’s role: • Create and post job adverts • Submit request to hire • Promote opportunities across relevant platforms • Attend kick-off call with the recruitment team • Find and engage passive candidates • Provide feedback to recruiter on candidates • Screen candidates for skills and fit • Schedule in-person interviews • Provide regular updates on candidate pipelines • Deliver a world-class candidate experience and efforts • Make the hiring decision • Assist in booking in and conducting interviews • Submit contract requests and approval • Regularly follows-up with candidates • Initiate reference check process • Gather feedback from any candidate who declines an offer Jobvite - recruitment system We are now the biggest recruiter of veterinarians and their support staff in the industry, our focus is on finding, recruiting and retaining the best people. We have implemented Jobvite to assist us in supporting our clinics needs right now, and our business as we continue to grow. Jobvite is a powerful, easy-to-use applicant tracking system that uses automation and intelligence to help hire faster, smarter and with confidence. It automates tedious, manual processes and leverages real-time analytics to elevate roles in acquiring top talent with the skills our business needs. 20
INTERNATIONAL RECRUITMENT The careers team have been actively lobbying the government to help get vets and nurses into Australia. On 8 May, Immigration Minister Alex Hawke confirmed vets will be placed on the Priority Migration Skilled Occupation List, allowing them to apply for an exemption to enter Australia. This is a major win for our industry and will allow us to get veterinarians into the country while borders are still closed. OUR CAREERS TEAM AND MIGRATION AGENTS CAN HANDLE ALL THE PAPERWORK REQUIRED TO SECURE A NEW EMPLOYEE. 21
HUMAN RESOURCES Your Human Resources (HR) team of Gillian, • Employee relations and industrial relations Lauren, Chloe, Stephanie, Abbie, Tayla, Cherie, advice Vanessa, Suan and Natasha are passionate about • Information on employment legislation and our industry and the role HR plays in supporting award interpretation our businesses with their people and culture • Workplace health and safety (WHS) policies, across VetPartners Australia, New Zealand and procedures and guidance Singapore. • Wellbeing support including resilience and We do this through keeping up to date on all healthy minds information and training things employment, and by taking a fit-for- • Administration of and guidance on the Employee purpose approach to creating frameworks and Assistance Program processes that support a positive and productive team environment. • Serving as a primary contact for work-site injuries or accidents The sorts of things the team can help with include: • Performance management guidance • Partnering with our business leaders to understand their priorities and challenges and • Support for all team members with conflict offer people-focused expertise and guidance or grievances • Ensuring a diverse workforce in a safe and • Employment administration for all team discrimination/harassment free environment members and contractors Chloe Reeder Lauren Border HR Business Partner HR Business Partner Stephanie Boys Gillian Porter HR Business Partner Human Resources Director 22
Be a Preventive Care Hero. Detect disease earlier and help pets live longer, healthier lives Local and international studies1 have suggested that suggested that 1 in 7 adults, 1 in 5 seniors and 2 in 5 geriatric patients (canine and feline) have underlying changes that warrant further investigation. In addition, the graph below depicts a study of 30,000 preventive care profiles in adult dogs further supports the ability to identify underlying changes. S 65% Percentage with clinically significant findings At least 1 in 4 IDEXX Preventive Care blood and faecal profiles 56% indicate the need for follow-up1 in adult and senior dogs 47% 43% 37% 31% 29% 27% 27% 25% 25% 25% 24% 25% 2 3 4 5 6 7 8 9 10 11 12 13 14 15+ Dog age (years) To implement a preventive care approach OR to register your interest for the 2021 IDEXX Preventive Care Challenge, scan the QR code. 1. Data on file at IDEXX Westbrook © 2021 IDEXX Laboratories, Inc. All rights reserved.All ®/TM marks are owned by IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries. The IDEXX Privacy Policy is available at idexx.com. 23
MARKETING How do new clients find out about your clinic? How There is no fee for our marketing and design do you educate your current clients of any changes support, although some charges may occur with to services or hours? Don’t have any time to think external providers such as advertising or printing about any of this? costs. We will always ask for your approval before committing to these charges. These are all questions our dedicated marketing team can help you with! Want to know more? Email marketing@vetpartners.com.au to find Our team of in house marketing and design out how we can support you and your clinic. professionals are committed to helping you optimise and streamline your marketing, saving We look forward to working with you. you time to focus on helping pets and their owners. Whether that be helping clients find you, sharing important pet care information, tracking and improving your client’s experiences and much more! WE HELP YOU DELIVER HIGH- QUALITY, DATA-DRIVEN, CREATIVE AND COMPELLING CLIENT AND CUSTOMER COMMUNICATIONS. 24
Supply Business Software Chain Consulting Solutions Connecting practices with Lift client satisfaction Helping veterinarians industry-leading essentials with training run their business for growth. and resources. efficiently. We offer a comprehensive portfolio of Crampton Consulting Group We provide technology solutions products and services for enhancing provides professional business and related services—including practice revenue, operating efficient solutions, in-house training and practice management software, data practices and delivering high-quality human resource systems to ensure applications and communication tools. care. Our teams build relationships best practice for veterinary practice These solutions are designed to increase and serve as trusted advisers to owners. Our aim is to work with you staff efficiency and improve business veterinarians, their staff, and other and your practice to develop solutions health, allowing the veterinarian more animal health professionals. that work for you, not everyone else. time to provide excellent patient care. Better together To find out more about how Provet can To find out more about Crampton To learn more about Software assist your clinic, contact your local Consulting Group’s business Solutions, contact us at Provet Business Account Manager or consulting solutions and training, sales.apac@covetrus.com or visit visit www.provet.com.au visit www.provetccg.com.au softwareservices.covetrus.com/apac 25
IT SERVICES AND SUPPORT We provide a range of Information Technology (IT) Email hosting and management (migrates support for our clinic teams across several the clinic’s emails from existing providers to technology areas. VetPartners service, Office365) IT Helpdesk Support When a clinic moves over to be part of the VetPartners family we migrate their emails to help Our IT HelpDesk can support on various levels the ongoing support of the business. through our online ticketing system, by phone or email in areas such as: Contract negotiation / price checking • Internet and telecommunications The IT team can support you with any new technology services that you may have such as: • Cloud hosted services • Contract negotiation between service providers • Server implementation and maintenance and vet practices • Practice management software support • More competitive hardware/software/ink pricing • General hardware and software support • Better pricing agreements with certain practice Practice performance reporting system – management software supplier powering Business Intelligence (BI) Existing supplier management, oversight of Today, information is vital to running a business; onsite technicians we help extract data from the practice systems for The IT team can also assist on a case by case basis the ease of reviewing performance and financial with existing services. reports. *Charges apply for this service Website maintenance* • We can support your team with website maintenance and building of websites • Website management (editing and updating) • Website rebuild (design, build and host) Employee time and attendance system As mentioned in our payroll section we partner with the payroll team to provide technical support for the time and attendance system. 26
OPERATIONS TEAM The operations team support our clinics to • Coaching and guiding the clinic teams help them run effectively and efficiently, so the • Building a network within the region or area practices can provide the best patient care • Facilitating discussions with: possible. - HR The operations team provide day-to-day - Recruitment hands-on guidance in all areas where clinics - Payroll need support. From the customer experience, purchasing goods, creating a new service, to - Learning and development helping with HR issues, and the finances of the - Marketing business. - IT & Practice management software support The support gives our vendors piece of mind. - Finance The main areas the operations team support - Capital expenditure on are: - Special projects - Procurement IT’S THE FIRST TIME IN 40 YEARS I TOOK A TWO WEEK HOLIDAY AND DIDN’T’ HAVE TO WORRY ABOUT THE PRACTICE. IT WAS ALL TAKEN CARE OF. - Dr Ian Russ, 4Paws Vet NSW 27
SUPPORT OFFICE CONTACT DETAILS Sydney (Support Office) Perth (Support Office & Training Centre) Unit 1 / 277 Lane Cove Road 30 Hector Street West Macquarie Park Osborne Park NSW 2113 WA 6017 Sydney (Training Centre) Auckland (Support Office) Level 1, 57-63 Herbert Street 46-48 Pollen Street Artarmon Grey Lynn NSW 2064 NZ 1021 Ormeau (Support Office & Training Centre) Christchurch (Training Centre) 28 Burnside Road 155 Corsair Drive Ormeau Wigram QLD 4208 NZ 8443 Melbourne (Support Office & Training Centre) 37 Keilor Park Drive Keilor Park VIC 3042 28
iM3 Anaesthetic Tube Tie Safe for patients and dental handpieces! Re-usable ties in 120cm lengths for tying Anaesthesia Tubes (Endotracheal Tubes). • can be cut to length to suit all sizes of animals • Vibrant, identifiable colour • Does not bind or cling to muzzle hair • Holds fast to the tube reducing accidental movement and potential tracheal damage • Won’t soak up blood or saliva unlike gauze, string or boot laces • Avoids damage to the Dental Handpiece caused by catching gauze • Easier to use and faster to apply and remove than gauze or other ties • Re-usable and recyclable • Cold sterilisation only Order Code: SILC50 $24.95 +GST (50 x 120cm ties) Order on-line at www.im3vet.com.au Sample code SILC01 Always use iM3 Anaesthetic Tube Ties in order to avoid accidental handpiece damage caused by gauze! Tie around tube in a double 29
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Thank you to all of our sponsors. One VetPartners Community Regional Forums 2021 are proudly brought to you by: 35
THANK YOU FOR ATTENDING THE ONE VETPARTNERS COMMUNITY, 2021 REGIONAL FORUMS AUSTRALIA: 1800 881 864 NEW ZEALAND: 0800 426 488 Facebook LinkedIn vetpartnersanz vetpartnersanz vetpartners.com.au vetpartners.co.nz
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