2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County

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2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

2022
EMPLOYEE BENEFITS GUIDE
Effective January 1, 2022

                            St. Croix County      1
2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

A letter from the County Administrator

St. Croix County is committed to your overall health and well-
being and we are pleased to offer a quality, competitive
benefits package that provides valuable healthcare and
financial protection for you and your family. We believe that
supporting our employees with a comprehensive total rewards
package is core to who we want to be as an employer. As
you review this guide, please know that our goal is to provide
you with access to services and solutions that will add value
for you and your family.
As always, we seek to balance cost, benefit scope and quality
in providing you with your benefits package.

Ken Witt,
County Administrator

                                                     St. Croix County      2
2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

 Inside This Guide                                                  Welcome to your
                                                                    St. Croix County
Welcome                                                   2
                                                                    2022 Benefits!
Access Your Benefits                                      4
                                                                    Your benefits are an important part of
Benefits Overview                                         5
                                                                    your total compensation at St. Croix
Eligibility and Enrollment                                6-7       County. Please take the time to
Health Insurance                                          8         review and evaluate all the options
Prescription Drugs                                        9         available to you and your family.
Telemedicine                                              10
Where to Seek Care                                        11
How to Save $$                                            12
Understand Types of Care                                  13
Omada                                                     14
Care Advocacy - Alithias                                  15-16
Wellbeats                                                 17
Wellness Benefits                                         18
Flex Spending Account (FSA)                               19
Dental                                                    20
Vision                                                    21
Life Insurance                                            22
Disability and Identity Theft                             23
Optional Protection Benefits by Aflac                     24
Retirement Savings Plans                                  25
Employee Assistance Programs                              26
Additional Benefits                                       27-31
Cost of Coverage Summary                                  32
Resource Contact information                              33-34

This guide is not intended to be a complete description of the
insurance coverage offered, nor is it a binding contract.
Controlling provisions are provided in each benefit plan policy.
Should there be a difference between this guide and the official
plan documents, the official plan documents will govern.

More information about specific terms and conditions of each plan
is included in the Summary Plan Description (SPD) and Summary of
Benefits and Coverage (SBC).

                                                                                           St. Croix County      3
2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

 Access your St. Croix County Benefits
 Anytime, Anywhere!
 As a St. Croix County employee, you
 can access your benefit guide when
 you’re “on the go” from your computer,
 tablet, or smartphone.

 From any County Computer

 ►Access the Bridge
 ►Click on HR & Career
 ►Click on Benefits
 ►Click on Benefits Guide under Quick
 Links on the right side of the page

From any non-County Computer:

► www.sccwi.gov
► Click on Employee Access under quick links at the bottom of the page
► Click on HR & Career
► Click on Benefits
► Click on Benefits Guide under Quick Links on the right-hand side of the page

                                                                            St. Croix County      4
2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

 Benefits Overview
Many of the benefits we offer are paid for in full by St. Croix County. For some, it is a shared contribution between you
and the County. Other benefits are also available to you at reasonable group rates.

 Benefit                          Who Pays           Tax Treatment

                               The County and
 Medical                                                 Pre-tax
                                    You

                               The County and
 Dental                                                  Pre-tax
                                    You

 Vision                              You                 Pre-tax

 Flexible Spending
                                     You                 Pre-tax
 Accounts (FSA)

 Long-Term Disability            The County             After-tax
 Basic Life and Accidental
 Death & Dismemberment           The County             After-tax
 (AD&D Insurance)
 Supplemental Life
                                     You                After-tax
 Insurance
 Voluntary Short-Term
 Disability, Hospital
                                     You                After-tax
 Insurance, Accident,
 Critical Illness

 Identity Theft                      You                After-tax

 457 Deferred
                                     You                 Pre-tax
 Compensation Plans

 Wisconsin Retirement          The County and
                                                         Pre-tax
 System (WRS)                       You

 Employee Achievement
                                 The County                N/A
 Program (EAP)

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2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

Eligibility and Enrollment
Who is Eligible?                                    When Can You Enroll in Benefits?
You are eligible for St. Croix County benefits if   You can enroll in benefits:
you are:
                                                    • Within 31 days of first becoming eligible for
• An active full-time employee working 30 or          benefits
  more hours* per week.
                                                    • During the annual Open Enrollment period
• Coverage is available to you, your legal
                                                    • During the plan year, if you experience a
  spouse, and your eligible child(ren)** up to
                                                      Qualifying Life Event (see next page for
  age 26.
                                                      additional details)
*Employees working at least 1200 hours in 12
months become eligible for the Wisconsin
Retirement System Pension Plan

** Includes natural, step, legally adopted/or a
child placed for adoption, or a child under your
legal guardianship.                                   Open Enrollment
                                                      Open Enrollment is your once a year
                                                      opportunity to review your benefit plan
When Does Coverage Begin?                             elections and make adjustments that
Benefits for new hires, unless explained              meet the needs of you and your family.
otherwise, will become effective on the first of
the month following date of hire.                     Changes to benefits made during Open
                                                      Enrollment will go into effect January 1st.

                                                                                   St. Croix County      6
2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

Eligibility and Enrollment (continued)
How to Enroll
Online Enrollment: To enroll (or make                        Making Benefit Changes
changes) to your benefits, you must log into                 During the Year
the Employee Self-Service portal and complete
the enrollment process.                                      The benefit elections you make during your
                                                             initial enrollment period will be in effect
                                                             through December 31, 2022.
Initial Enrollment: You are automatically
enrolled in employer-sponsored (paid) benefits.
                                                             If you have a “qualifying life event”, you may
All other benefits are automatically waived. You             be eligible to make changes to certain
must actively enroll in any benefits that require            benefits if you apply for the change and
employee contributions if you want to elect                  provide supporting documentation to Human
                                                             Resources. Proof of life events are subject
coverage. Exception: You are automatically
                                                             to approval by St. Croix County. Changes
enrolled in the WRS Retirement Pension                       are effective retroactive to the date of the
Benefit upon your eligibility date.                          event.

Open Enrollment: You must actively enroll in                 Qualifying life events include:
the Flexible Spending Account (FSA). All other               • Your marriage
coverages will roll over into the upcoming                   • Your divorce or legal separation
renewal year if you don’t make any changes.                  • Birth, adoption or placement for adoption
                                                               of an eligible child
                                                             • Death of your spouse, partner or covered
Termination of Coverage                                        child
If you or a covered dependent no longer meet
                                                             • Change in work status that affects
the eligibility requirements or if your                        benefits eligibility (for example, starting a
employment ceases, your coverage termination                   new job, leaving a job, changing from
date will vary by plan, please refer to your plan              part-time to full-time, starting or returning
documents for more detailed information.                       from an unpaid leave of absence, etc.) for
                                                               you or your spouse.
                                                             • Your spouse’s Open Enrollment
                                                             • A change in your child’s eligibility for
Please Note:
                                                               benefits
Federal regulations require St. Croix County to obtain the
                                                             • Gain or loss of Medicare or Medicaid
following information during enrollment:                       during the year
• Social Security numbers for your dependents covered
                                                             Other qualifying events may also apply.
  by the medical plan
                                                             Please contact Human Resources.
• Dates of birth and your relationship to your dependents

                                                                                          St. Croix County      7
2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

  Health Insurance
  St. Croix County offers comprehensive, affordable group health insurance coverage through PreferredOne.
  This is a summary of coverage only. Please refer to the summary of benefits and coverage for complete
  information.

                                                                $500/$1,000-$20-10%                       $1,000/$2,000-30%
   PreferredOne
                                                                  In-Network Only                        Out-of-Network Only

                                                                       You Pay                                  You Pay

   Preventive Care (Including eye exams)                                   $0                              Deductible then 30%

   Telemedicine Consultation –
                                                                           $0                           Subject to provider charges
   MDLive & OnCare
                                                                      $500 Single                             $1,000 Single
                                                                     $750 Single +1                          $1,500 Single +1
   Plan Year Deductible*
                                                                     $1,000 Family                            $2,000 Family
                                                          (Not to Exceed $500 for one Person)     (Not to Exceed $1,000 for one Person)
                                                                   Office Visit - $20
   Non-Preventive Care Co-pays
                                                                 Specialty Visit - $35
   (Other services provided during visit are subject to                                                   Deductible, then 30%
                                                                  Urgent Care - $75
   deductible/co-insurance)
                                                                Emergency Room - $200

   Inpatient/Outpatient Hospital Services                         Deductible, then 10%                    Deductible, then 30%

   Plan Year Out-of-Pocket (OOP) Max1                                 $2,000 Single                           $4,000 Single
   Plan Year Out-of-Pocket Maximum includes                          $3,000 Single +1                        $6,000 Single +1
   deductibles, copays and coinsurance, with the                      $4,000 Family                           $8,000 Family
   exception of prescription co-pays.                     (Not to Exceed $2,000 for one Person)   (Not to Exceed $4,000 for one Person)

Important Information About How Your
Deductible and Out-of-Pocket Maximum Work                                          Health Insurance Premiums
• Your deductible and OOP Max are based on
                                                                                          Employee                 County
  your coverage tier (Single, Single + 1 or Family)                 Coverage
• If you have Single +1 or Family coverage, you
                                                                                          Bi-weekly               Bi-weekly
                                                                    Tier
  have an embedded deductible and OOP Max                                                Contribution            Contribution
       • Each person on the plan has a maximum                      Single                  $38.65                  $347.82
          limit of the embedded (single) deductible
          or OOPM                                                   Single +1               $79.58                  $716.22
       • As a family, you stop paying when the
          aggregate (by coverage tier) amount is                    Family                  $113.78               $1,023.99
          met

   Access to Your Healthcare
   After you are enrolled in the St. Croix County medical plan, log on to the PreferredOne website and register to
   access self-service tools and resources. You can print temporary ID Cards, manage your medical benefits,
   and find in-network medical providers. You can also call customer service at 800-997-1750. Under ‘Find a
   Healthcare Provider’, click Preferred Open Access Complete Network.

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2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
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Prescription Drugs
  When you enroll in the health insurance plan, you receive comprehensive prescription drug coverage
  through ClearScript.

                                                                $500/$1,000-$20-10%                   $1,000/$2,000-70%
 PreferredOne
                                                                  In-Network Only                    Out-of-Network Only

 Retail (up to 90-day supply)                                          You Pay                              You Pay
 Preventive                                                                             $0 copay

 Generic                                                                           $15 copay (per unit)

 Brand Preferred                                                                   $25 copay (per unit)

 Brand Non-preferred                                                               $40 copay (per unit)

 ClearScript Prescription Mail Service
                                                                       You Pay                              You Pay
 (90-day supply)
 Preventive                                                            $0 copay

 Generic                                                      $30 copay (90-day supply)
                                                                                                           Not covered
 Brand Preferred                                              $50 copay (90-day supply)

 Brand Non-preferred                                          $80 copay (90-day supply)

 Specialty (34 day supply – Fairview
                                                                        You Pay                              You Pay
 Specialty Pharmacy)
 Generic                                                              $15 copay

 Brand Preferred                                                      $25 copay                            Not covered

 Brand Non-preferred                                                  $40 copay

                                                                    $500 Single
 Pharmacy Out-of-Pocket Max                                        $750 Single +1                         No maximum
                                                                   $1,000 Family

                            Three Ways to Obtain Prescription Drugs
        ① Retail Pharmacy                            ② ClearScript                             ③ Fairview Specialty
        (up to 90-day supply)                    Prescription Mail Service                         Pharmacy
                                                    (up to 90-day supply)                           (34-day supply)

                                            Use for maintenance drugs such as             Medications used to treat
  Locate a participating retail
                                             medication for high blood pressure,            complex conditions like
   pharmacy
                                             arthritis or diabetes                          multiple sclerosis, hepatitis C
  View a list of approved drugs
                                            Pay less than retail pharmacy for a            and rheumatoid arthritis
                                             90-day supply                                 Prescription can only be filled
                                            No additional cost for delivery                once every 30 days

  Log into your PreferredOne portal and click “View my Pharmacy Information” under My Account for more
                information on options for filling your prescriptions and Preventive Drug List!
Some medications may be subject to prior authorization, quantity limits or step therapy requirements to be approved for coverage.
               For a list of approved drugs, log on to www.preferredone.com/pharmacy-information/formulary

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2022 EMPLOYEE BENEFITS GUIDE - Effective January 1, 2022 - St. Croix County
2022 Benefits Guide

Telemedicine
FREE telemedical services through MDLive
 for covered St. Croix County employees!
The St. Croix County medical plan includes
MDLive visits, which provides 24-7-365 access
to board-certified Doctors, Therapists and
Dermatologists by secure video chat or phone.
For an illness or injury that is not an
emergency, MDLive’s virtual medicine
program offers a convenient, cost-effective         Create and register for account today so the
alternative to hospital emergency rooms and         service is ready for you when you need it!
urgent care clinics.
                                                    Access online, via app or phone at
MDLive is not intended to replace your              www.mdlive.com/preferredone or 800-657-
relationship with your doctor, rather it provides   6169 (be sure to have your PreferredOne ID
access to healthcare when reaching the doctor       card ready!
is difficult or inconvenient.

Doctors in the MDLive network diagnose,                 Benefits of Telemedicine
recommend treatment and write short-term
prescriptions for minor, non-life-threatening           • Free to covered employees and
                                                          dependents!
conditions including, but not limited to:
                                                        • Less time away from work
 • Acne                    • Insect Bites
                                                        • No travel expenses or time
 • Allergies               • Sinus Infections
                                                        • Less interference with child or elder care
 • Arthritic Pain          • Nausea/Stomach Aches
                                                          responsibilities
 • Bronchitis              • Pink Eye
                                                        • No exposure to other potentially contagious
 • Cold/Flu Symptoms       • Skin Infections              patients
 • Ear Infections          • Sore Throat
 • Headaches/Migraines     • Upper Respiratory      MN Residents
                             Infections             PreferredOne also covers OnCare telemedicine at no
                                                    charge for Minnesota residents. Visit www.Oncare.org
  Now offering care for:                            or your PreferredOne web portal for details.

  •    Counseling
  •    Psychiatry
  •    Dermatology
  Fees apply for additional services with MDLive

Access information about Telemedicine with MDLive and OnCare on your
  PreferredOne portal at www.preferredone.com under “Online Care”
                                                                                       St. Croix County    10
2022 Benefits Guide

Where to Seek Care
MDLive
                                                                          MDLive
Urgent Care                                                              Copay $0
Emergency Care                                             •   Moderate fever
                                                           •   Colds, cough or flu
                                                           •   Bruises and abrasions
When you need help in a hurry, you have choices.           •   Eye, ear, or skin infections
Of course, when it’s a life-threatening problem,           •   Skin irritations/rashes
you should call 911 or go straight to the nearest          •   Urinary tract infections
hospital emergency room (ER).
                                                                                                  OR
In the ER, true emergencies are treated first, so
unless your life is in danger, you’ll wait –
sometimes for hours. The ER is also the most                           Urgent Care
expensive option for care.                                              Copay $75
For non-life-threatening problems, utilize MDLive,         •   Cuts and minor lacerations
or visit your nearest urgent care.                         •   Minor burns and skin irritations
                                                           •   Eye, ear, or skin infections
                                                           •   Sprains or strains
                                                           •   Possible fractures
                                                           •   Respiratory infections

                                                                                                  OR

                                                                   Emergency Room
                                                                     Copay $200
                                                           •   Heart attack or stroke
                                                           •   Chest pain or intense pain
                                                           •   Shortness of breath
                                                           •   Severe abdominal pain
                                                           •   Head injury or other major trauma
                                                           •   Loss of consciousness
                                                           •   Major burns or severe bleeding
                                                           •   One-sided weakness or numbness
                                                           •   Open fractures
                                                           •   Poisoning or suspected overdose

 **Non-emergency services received in an emergency room are not covered. Emergency services are
 defined as services provided due to symptoms severe enough that the absence of immediate medical
 attention could reasonably result in: placing the members health in serious jeopardy; serious
 impairment to bodily functions; or serious dysfunction of any bodily organ or part.

                                                                                        St. Croix County   11
2022 Benefits Guide

How To Save $$$!
When Using Your Medical and Prescription Plans:

 Use In-Network Doctors
 By using preferred or in-network doctors,
 clinics, hospitals and pharmacies, you pay the
 lowest cost for care. When you visit out-of-
 network doctors, our health plan covers less of
 the cost.

 Choose the Right Type of Care
 When you need care, know your options.
 Urgent care centers, online doctor visits or a
 call to the medical plan nurse line can help      Ask Your Doctor for Generic Drugs
 save time and money.
                                                   The next time you need a prescription, ask your
 Use freestanding imaging centers for MRIs, CT     doctor if it is appropriate to use a generic drug
 scans and other imaging.                          rather than a brand name drug. Generic drugs
                                                   contain the same active ingredients, are identical in
 Use Your Preventive Care                          dose, form and administrative method AND are less
                                                   expensive than their brand name counterparts.
 Benefits
 Most preventive care services are covered at      If you must take a brand name drug, ask your
 100% when you use in-network providers.           doctor for samples or coupons. Also check the drug
 Getting regular exams, screenings and             manufacturer’s website for available rebates and
 immunizations can save you a lot of money in      discounts.
 the long run by catching problems early or
 preventing them altogether.                       Use Alithias
                                                   If you need a medical procedure,
 Use ClearScript                                   an Alithias Care Advocate can help you find
 Rather than visiting a pharmacy month after       the best provider at the best price. Alithias will
 month, save time by having the medication         also help you review Explanation of Benefits to
 delivered to your home.                           make sure you are being billed accurately after a
                                                   service or procedure.
 Through ClearScript, you can also save money
 by getting up to a 90-day supply for less than
 what you would pay through a retail pharmacy.
 And because shipping is free, you’ll also save
 on gas money!

                                                                                     St. Croix County      12
2022 Benefits Guide

Understanding Types of Care
Understanding the Difference Between Preventive, Diagnostic and Chronic
Care and the Costs Associated to Each.
If a medical service is coded as Preventive Care it is covered at 100% (Deductible waived) but if the medical
service is coded as diagnostic or routine chronic care, deductibles, copays and coinsurance will apply. It’s
important to know what type of service you are getting as you may have copayment and coinsurance charges.

Preventive Care
Any medical service that helps prevent against health emergencies, such as annual physicals, well-women
exams and immunizations.

Diagnostic Care
Care that involves treating or investigation of a health issue. It may include treatment for specific symptoms,
risk factors, ongoing care and lab or other tests needed to manage or treat a medical issue or health condition.

Chronic Care
Care that is provided for pre-existing or long-term conditions. Some examples include asthma, diabetes,
emphysema, chronic bronchitis, congestive heart disease, cirrhosis of the liver, hypertension and depression.

  Test/Service/Exams               Preventive                      Diagnostic             Routine Chronic Care

                                                             A person with risk factors
                            A person with no history of                                     A person with history of
                                                             for high blood pressure,
                            high blood pressure gets a                                    high blood pressure gets a
                                                             like being overweight or
  Blood Pressure Check        routine blood pressure                                       blood pressure check to
                                                              smoking. Visits doctor
                             check to screen for high                                          be sure his or her
                                                             because they have early
                                 blood pressure.                                             medication is helping.
                                                                morning headaches.
                                                             A 55-year old woman who      A 55-year old woman who
                            A 55-year old woman gets a         noticed a lump in her       had a lump removed from
  Mammogram                   routine mammogram to                 breast gets a           her breast two years ago
                             screen for breast cancer.       mammogram to evaluate        for cancer gets a follow-up
                                                                     the lump.                   mammogram.
                             An asymptomatic 50-year
                            old man with no personal or
                           family history of colon polyps     A 55-year old man who
                              or cancer gets a routine          has gastrointestinal
                              screening. If polyps are       symptoms and who has
  Colonoscopy                                                                                   Not applicable
                            found, removed or biopsied       past or present polyps or
                             during a routine screening      gastrointestinal disease
                               colonoscopy they will           gets a colonoscopy.
                           typically be re-classified as a
                              diagnostic colonoscopy.

                                                                                                 St. Croix County       13
2022 Benefits Guide

 Omada
Omada is a FREE online behavioral counseling program designed to help at-risk individuals combat
obesity-related chronic disease. Participants in the Omada program learn how to make modest health
changes that can lead to weight loss and reduced risk for type 2 diabetes, hypertension and heart
disease.

How does It Work
Omada starts with a core 16-week Foundations phase, organized into four areas:
    1. Changing Food Habits
    2. Increasing Activity Levels
    3. Preparing for Challenges
    4. Reinforcing Healthy Choices
Participants then enter the Focus phase for the remainder of the first year to continue building healthy
habits.

Who is Eligible
Employees and their adult family members who are enrolled in St. Croix County’s group Health
Insurance plan and are at risk for or have been diagnosed with Hypertension or Type 2 Diabetes.

How to Enroll
Take a 1-minute health screener to see if you’re eligible at:
www.omadahealth.com/sccwi

If you meet the clinical enrollment criteria to enroll in the program, you can then complete an application
and you will receive an email letting you know if you qualify to participate.

Participants receive:

                                                                                       St. Croix County    14
2022 Benefits Guide

Care Advocacy

                St. Croix County   15
2022 Benefits Guide

Incenting High-Value Provider Utilization
Finding the highest-value provider to perform your future, non-emergent care can be tricky in
the current health care world. By using Alithias Care Navigation, you’ll not only be supported in
finding a high-value provider, but also receive a cash incentive to do so.

                                                                                    St. Croix County   16
2022 Benefits Guide

Wellbeats

            Not a PreferredOne member? No Problem!
            All St. Croix County employees have access to
            Wellbeats. Registration details coming soon for non-
            PreferredOne members.

                                                  St. Croix County   17
2022 Benefits Guide

Wellness Benefits
Health & Wellness
Reimbursement
The Health and Wellness Reimbursement
Program supports the overall health and
wellness of employees.
Each employee working at least 20 hours
per week can qualify to be reimbursed up to
$300 per year (taxable benefit). The
reimbursement is paid each January for
expenses paid the prior year.
Employees do not need to be enrolled in the
County’s health insurance plan to be eligible
to claim the Health and Wellness
Reimbursement
 Examples of qualifying expenses for
  employees and dependents include gym
  memberships, youth sports program fees
  and equipment, home gym equipment,
  home exercise program, tobacco
  cessation programs and weight loss
  programs.
                                                Participation Based Wellness
 Non-qualifying expenses include               Program
  massage, clothing or uniforms, vitamins,      In order to promote health, prevent
  prescriptions, magazines, food, etc.          disease, and help reduce the cost of
                                                health insurance premiums, St. Croix
                                                County offers a voluntary Wellness
                                                Program to its employees (and their
                                                benefited spouses). Every year you are
                                                enrolled in the County’s group health
                                                insurance plan you will be eligible to
                                                participate in a Wellness Program to earn
                                                valuable incentives.

                                                                           St. Croix County   18
2022 Benefits Guide

Flexible Spending Accounts (FSA)
                                                                             New
 The County is excited to be partnering with Wex to
 provide you with a Flex plan that is easy to use and                       Partner!
 has the technology to bring you the best
 experience! Please read this information to learn
 how Wex can help!
                                                             How the FSA Works
 Flexible Spending Accounts (FSA) allow you to set           As a new hire (and again during Open Enrollment),
 money aside for certain eligible expenses and draw          you select the amount of money you wish to deposit
 from it throughout the year to pay for those                into the Healthcare and/or the Dependent Care
 expenses. The money is set aside pre-tax, reducing          Account for the entire plan year. The plan year for
 your taxable income. Two types of FSAs are                  the FSA benefit is January 1 to December 31. The
 available: Health Care & Dependent Care.                    total amount is then equally divided by the number
                                                             of pay periods remaining in that year and that
 Healthcare FSA                                              amount is deducted from each paycheck. The
 This FSA allows you to submit eligible medical,             money is set aside in your FSA account.
 dental and vision expenses for reimbursement.
 You can deposit up to $2,750 to the Healthcare              Employees who enroll in the Healthcare FSA will
 FSA for the 2022 calendar year. For a list of               receive an FSA debit card to pay for qualified
 eligible expenses visit: https://www.wexinc.com/ Go         purchases, eliminating the need to submit a paper
 to: Insights > Benefits Toolkit > Eligible Expenses         claim and wait for reimbursement. You must submit
 or use your Wex Mobile app and scan bar codes on            claims no later than 90 days after the end of the
 items for instant eligibility.                              plan year.

 Healthcare FSA Roll Over                                    How to get connected
                                                             To register and log into your FSA account, go to
 If you enroll in a Healthcare FSA, you have the
                                                             https://go.wexonline.com/login
 option to carry forward up to $550 to the following
 plan year. These funds will not count against your
                                                             Download the Wex Mobile App:
 future FSA election plan contribution limit. Any
                                                             Access benefits 24/7 with the free app.
 unused balances in excess of $550 at the end of
 2022 will be forfeited.                                     •   File a claim and get instant claim status
                                                             •   Scan bar codes on items to determine FSA
                                                                 eligibility
                                                             •   Report lost/stolen cards for instant replacement
 Dependent Care FSA
 Dependent Care FSAs are used to pay for the costs of dependent care that enable you to work. This care may be
 for a child under age 13 and for older dependents, including children, spouses and parents who are physically or
 mentally unable to care for themselves and who live with you for more than half the year. Eligible expenses include
 daycare, before-school and after-school care, babysitters and elder daycare. For the 2022 calendar year, you can
 deposit up to $5,000 to a Dependent Care FSA ($2,500 if you are married and filing separately).

                 Please refer to the Plan Documents for rules, regulations, and exclusions.

                                                                                                St. Croix County       19
2022 Benefits Guide

Dental
Regular dental exams can help detect problems in the early stages when treatment costs are lower. St. Croix
County offers a dental plan through Delta Dental. PPO coverage is provided when you use Delta Dental of WI
providers. To search for providers, go to www.deltadentalwi.com click on Members, and Find a dental provider

  Delta Dental of WI                                                         Delta Dental of WI PDP Plus
                                                                                              Premier
                                                                         PPO
                                                                                          or Out-of-network
  Calendar Year Deductible                                                          $50 Individual
  (applies to Basic and Major Services)                                              $150 Family
  Benefit                                                             Plan Pays                Plan Pay

  Calendar Year Maximum                                                         Up to $1,250 per person

  Diagnostic & Preventive Services
  Exams, Cleanings, Fluoride Treatments, X-Rays, Space
                                                                                        100%
  Maintainers, Sealants, Emergency Treatment for Pain
  (no deductible)
  Basic Services
  Fillings & Simple Extractions                                          100%                      80%
  (after deductible)
  Major Services
  Crowns, Bridges, Dentures, Repairs and Adjustments to Bridges
  and Dentures, Implants, Root Canals, Treatment of Gum                  70%                       50%
  Disease and Oral Surgery
  (after deductible)

  Orthodontia (to age 19)                                                                50%

  Orthodontia Lifetime Maximum
                                                                                        $1,000
  (per person, to 19 years)

 Benefit Enhancements
 Enhanced benefits from Delta Dental for members
  CheckUp Plus: Lets you obtain                                          Dental Insurance Premiums
  diagnostic and preventive services, including                                     Bi-Weekly          Bi-Weekly
  examinations, X-rays, regular cleanings, and other              Coverage          Employee            County
  related treatment- without the cost of those services                            Contribution       Contribution
  applying to your individual annual maximum.
                                                            Single                    $12.12              $4.04
  Evidence-Based Integrated Care Plan:
  Provides additional benefits for persons with             Single + Spouse           $24.22              $8.08
  medical conditions that have oral health implications.
                                                            Single +
  Conditions include: Diabetes, Pregnancy, Specific Heart                             $29.21              $9.74
                                                            Child(ren)
  Conditions, Kidney Failure or Dialysis, Cancer Therapy,
  and Periodontal Disease. Members must self-enroll in      Family                    $47.30             $15.77
  the EBICP by contacting Human Resources or calling
  800-236-3712
                                                                                                  St. Croix County   20
2022 Benefits Guide

Vision
Routine eye exams are important for maintaining good vision and can also provide early warning of other
health conditions. The Guardian vision plan provides coverage for exams, glasses and contact lenses, as
shown below.

St. Croix County offers two vision networks to choose from: Davis Vision and VSP.

VSP Vision: Significant out-of-pocket savings available with your Full Feature plan by visiting one of VSP’s
network locations. Members can use their in network benefits on line at www.Eyeconic.com

Davis Vision: Significant out-of-pocket savings available with your Full Feature plan by visiting one of Davis
Vision's network locations including retail centers such as Costco®, Wal-Mart®, JCPenney®, Sears®,
Target®, Sam’s Club®, Pearle®, Visionworks®. You can also use your network benefits online at
www.Visionworks®.com, glasses®.com, or www.1800contacts®.com

Go to www.GuardianAnytime.com to access secure information about your Guardian benefits including
access to an image of your ID Card. Your on-line account will be set up within 30 days after your plan
effective date.

 Guardian                        Frequency            In-Network Davis Vision               In-Network VSP

Eye Exam*                    Once every 12 months                              $10 copay

 Prescription Glasses

                             Once every 24 months                          $130 allowance
  Frame
                                                                       20% off remaining balance
  Lenses                                                                       $25 copay
  (Single vision, bifocal,   Once every 12 months                    (cost is for standard lenses;
   trifocal, lenticular)                                          add-ons are available at a discount)
Contacts—                    Once every 12 months         $130 allowance
                                                                                            $130 allowance
instead of glasses                                    15% off remaining balance

Contacts—                    Once every 12 months               100%                             100%
Medically Necessary

                                                                         Vision Insurance Premiums
  20% discount on unlimited number of prescription
                                                                                   VSP                 DAVIS
  glasses and non-prescription sunglasses for 12
                                                            Coverage             Bi-weekly            Bi-weekly
  months after initial examination.
                                                                                Contribution         Contribution
  *An annual eye exam is covered at 100% by            Single                       $3.39                $2.64
  PreferredOne through the County’s group health
  plan                                                 Single + Spouse              $5.70                $4.44

  Laser Correction Surgery- up to 15% off the usual    Single + Child(ren)          $5.82                $4.53
  charge or 5% off promotional price.
                                                       Family                       $9.20                $7.17

                                                                                                St. Croix County    21
2022 Benefits Guide

Life Insurance
Basic Life/AD&D
St. Croix County provides Basic Life insurance and Basic Accidental Death & Dismemberment
Insurance at no cost to you. Coverage is for the employee only, no spouses or dependents. The
coverage is equal to one times your base annual earnings, up to a maximum benefit of $100,000.
You are automatically enrolled in the Basic Life/AD&D plan.
(According to federal law, only the first $50,000 of employer-paid life insurance is not taxable. Premium paid by St. Croix
County for coverage levels over $50,000 will be taxable to you and will be included on your year-end W-2 statement.)

                                                                          Voluntary Life Amounts Available
Voluntary Life                                                                  Increments of 1, 2, 3, 4 or 5 times your
                                                                                annual earnings, with a maximum benefit
This year, eligible employees and new hires, can                                (basic and additional benefits combined)
purchase Voluntary Life insurance for you, your legal         Employee
                                                                                of $500,000
spouse and dependent children without providing                                 Guarantee Issue: The lessor of 4x annual
medical information up to guarantee issue (GI)                                  earnings, or $300,000
amounts (see chart). This does not apply to those                               Increments of $5,000, $10,000 or
who have been previously denied coverage. An                  Spouse            $25,000
Evidence of Insurability (EOI) will be required for                             Guarantee Issue: $25,000
amounts over the guarantee issue (GI).
                                                                                $1,000 (age birth to 6 months)
                                                              Child(ren)        $10,000 (age 6 months to 19 or to 26 if
If you choose not to enroll in coverage during this           (to age 26)       full-time student)
enrollment period (or as a new hire) you will be                                Guarantee Issue: $10,000
eligible to enroll in coverage during future open
enrollment periods, but all amounts elected will be
subject to EOI provisions.                                                  Voluntary Life Insurance Premiums
                                                                                               Employee/Spouse
•   Rates are based on your age as of November 1
                                                                          Age Band                Monthly Rate
    and will change when you enter a new age band.
                                                                                               per $1,000 of benefit
•   Voluntary Spouse Life is based on the employee’s
                                                                             < 25                    $0.060
    age.
                                                                            25 – 29                  $0.048
•   In order to enroll in Spouse or Child Life, you must
                                                                            30 – 34                  $0.056
    be enrolled in Employee Life.
                                                                            35 – 39                  $0.079
•   Benefit amounts reduce by 50% at age 70. Please
                                                                            40 – 44                  $0.122
    refer to the benefit summary for details.
                                                                            45 – 49                  $0.189
•   If you leave St. Croix County, this coverage can
    be taken with you.                                                      50 – 54                  $0.279
                                                                            55 – 59                  $0.398
                                                                            60 – 64                  $0.510
                                                                            65 – 69                  $0.727
                                                                             70 +                    $1.756
                                                                         Child(ren)            $2.00 (per $10,000)

                                                                                                      St. Croix County    22
2022 Benefits Guide

 Long-Term Disability Insurance
Long-Term Disability (LTD) benefits are provided as income protection in the event you become
disabled for an extended period. St. Croix County provides long-term disability coverage at no cost
to you. You are automatically enrolled in this benefit. Your long-term disability plan provides partial
replacement of your monthly base salary (60% of your monthly earnings) if you are disabled and
qualified for benefits. Proof of disability is required.

                   Long-Term Disability
                    County Paid Benefit

   Benefit
                   After 90 days of qualified disability
   Begins

   Monthly         up to $6,000 per month
   Benefit         60% of basic monthly earnings

   Benefit         Social Security Normal
   Duration        Retirement Age (SSNRA)

 Identity Theft
St. Croix County offers an Identity Theft benefit through ID Watchdog. ID Watchdog is the leader in
providing identity theft protection services; delivering superior identity monitoring and alerting and
resolution services.

Services Include:                                                New
 Credit Monitoring                                            Premiums
 Equifax credit lock through the ID Watchdog mobile app
 Non-Credit Loan Monitoring
 Payday Loan Monitoring
 Public Records & National Change of Address Monitoring
 High-Risk Transaction Monitoring
 Internet Black Market & Hacker Surveillance                                    Identity Theft Premiums
 Instant-On Monitoring                                                                 Bi-weekly
 Social Network Alerts
 Registered Sex Offender Reporting & Notifications                         Employee               $3.75
 National Provider Identifier (NPI) Alerts
 Identity Profile Report                                                   Family                 $6.75
 Credit Freeze Assistance
 Lost Wallet Vault & Replacement
 Expense Reimbursement for costs associated with identity restoration.
 Enhanced Single plan that will allow a dependent under the age of 18 to your account

Should an employee’s identity be compromised, ID Watchdog’s certified resolution experts step in and work
on the victim’s behalf to fully restore their identity to its pre-theft condition with 100% resolution guarantee.

                                                                                               St. Croix County     23
2022 Benefits Guide

Optional Protection Benefits
St. Croix County offers additional voluntary           Accident Insurance
benefit plans through Aflac. These plans are not       Accident insurance pays a cash benefit when
medical insurance and do not replace your              you or your covered family members suffer
medical coverage, but rather pay cash directly         injuries sustained in an accident. Covered
to you in addition to any benefits you receive         injuries include fractures, burns, concussions,
from your health plan.                                 tears, lacerations, broken teeth and eye
                                                       injuries. Additional benefits may be paid,
Insurance policies available for purchase              including ambulance, emergency care, testing
(through after-tax payroll deductions) include         and therapy.
Critical Illness, Accident and Hospital Indemnity.
These benefits may help fill the gap until you
meet your medical plan deductible.                     Critical Illness Insurance
                                                       This insurance pays a lump sum cash benefit
All Aflac benefit plans are portable, which
                                                       directly to the insured following the diagnosis of
means you can take these benefits with you if
                                                       a covered critical illness or event, including (but
you leave the company.
                                                       not limited to) Alzheimer’s disease, invasive
Rates are based on age, tobacco status and             cancer, heart attack, kidney failure, stroke, and
policy elected.                                        major organ transplants.

Annual Cash Benefit                                    Hospital Indemnity Insurance
                                                       Hospital Indemnity insurance pays a lump-sum
The Accident and Critical Illness plans also provide
                                                       benefit to help you manage expenses that arise
an annual cash benefit (per calendar year) for
                                                       if you or an eligible family member ends up in
eligible health screenings and prevention
                                                       the hospital. You can use the money however
measures. Since these screenings are often paid at
                                                       you’d like — from paying for medical copays
100% under the medical plan, you could walk away
                                                       and deductibles to everyday expenses such as
with cash in your pocket for practicing good
                                                       the mortgage, transportation, groceries and
preventive care.
                                                       utilities.

                                                       Short-Term Disability Insurance
                                                       Short-Term Disability (STD) provides paycheck
                                                       protection in case of a non work-related injury or
                                                       illness that requires you to be on leave and not
                                                       working. There is a 3-month benefit period with
                                                       premiums and benefit amounts varying on
                                                       employee age and income.

                         For pricing and enrollment information contact
                              Charlotte Heimer at 715-834-0911.

                                                                                        St. Croix County    24
2022 Benefits Guide

Retirement Savings Plans

 Wisconsin Retirement System (WRS)
 St. Croix County’s Wisconsin Retirement System offers a pension benefit to eligible employees.
 Employees who work at least one year and a minimum of 1,200 hours (880 for faculty) are
 eligible for WRS upon hire.

 • St. Croix County will match 6.5% of your contributions. (Total benefit contribution is 13% of
   earnings.)

 • Employees contribution of 6.5% is a pre-tax deduction that is taken bi-weekly.

 Supplemental Retirement Options (457)
 The County provides employees with an opportunity to invest in 457 Deferred Compensation
 plans which offer a convenient way to save for your future through payroll deductions. You
 are eligible to participate in the plan as of your start date with the County and thereafter.

 Employees that wish to enroll in a new account or want to review and/or change their existing
 account can contact one of the three available representatives:

 1) Orion – Ron Gloe: 866-708-3894

 2) Nationwide – Eric Glinsky: 715-245-7408

 3) Wisconsin Deferred – 877-457-9327

 Deferred Compensation is a pre-tax retirement savings payroll deduction. It offers a means to
 postpone income taxes now, build savings, and create a portfolio of investments. The Roth
 IRA is an after-tax retirement savings plan in which, if certain requirements are met,
 distributions from the account may be received tax-free.

                                                                                    St. Croix County   25
2022 Benefits Guide

Employee Achievement
Programs (EAP)

We understand how challenging it can be to
balance your work and personal life, and we are
committed to helping you do just that. St. Croix
County offers an Employee Achievement
Program through REALiving at no cost to the
employee.

REALiving can provide you and your family with
confidential information and assistance on a
wide range of topics and issues including work
stress, debt problems, family issues,
relationship worries, parenting challenges,
anxiety, grief and much more.

Counselors are available for support by phone
24 hours a day, seven days a week at 855-233-
1048.

To help get you started, the program includes:
     Four face-to-face Sessions
     24/7 call center support
     Free Online Trainings
     Health and Wellness Information
     Financial and Legal Tools

Online resources are also available by logging
on to www.realiving.com

Username: STCroix
Password: StCemployee

                                                   St. Croix County   26
2022 Benefits Guide

Additional Benefits

                      St. Croix County   27
2022 Benefits Guide

Additional Benefits
Delta Dental of Wisconsin provides you with a comprehensive hearing care program administered
through Amplifon Hearing Health Care. You can use the program to get a baseline hearing evaluation to
determine if hearing loss is present.

Amplifon hearing care program offers you a choice of the industry's leading hearing aid brands at
significant savings – an average of 64% off manufacturers suggested retail price.

                                                                                       St. Croix County   28
2022 Benefits Guide

Additional Benefits

                      St. Croix County   29
2022 Benefits Guide

Additional Benefits
T-Mobile
     • Monthly Discount for St. Croix County employees.
         • Existing T-Mobile Customers enrolling the monthly discount – Call 877-334-7099
         • New Customers registering for the program – Call 855-570-9947
         • Account Manager – Vicki Schultz 312-878-2498

Verizon
      • 15% Discount for St. Croix County employees and their families.
          • Website: www.verizonwireless.com/b2c/employee/eleuLanding.jsp

Dell’s Member Purchase Program
       • Best Price Guarantee, up to 30% off desktops/laptops,
       exclusive monthly offers.
             • Website: www.dell.com/mpp/cosaintcroix
             • Member ID: US41702853

Enterprise Rent-A-Car
      • St. Croix County Corporate Discount rate –
      Up to 20% off reservations for a vehicle for “personal use”
            • Acct: 19B2600

County Park Pass
     • All Employees are eligible to receive 1 county pass per family
           • Available in the HR Office
           • https://www.sccwi.gov/333/Parks

AAA
      •   AAA offers 24 Hour Roadside Assistance, exclusive Discounts and a wide range of insurance services. New
          members receive a 20% discount on Classic Primary membership dues plus they can add one family member
          for FREE and additional family members at HALF PRICE!
               • Discount Group Code: GTSTCRC
               • Call: 1-800-236-1300

TicketsAtWork
      • Access to exclusive savings on movie tickets, theme parks, hotels, tours, Broadway and Vegas shows &
         more.
              • Website: www.ticketsatwork.com
              • Company Code: SCC2018

Benefit Hub
      • Benefit Hub provides discounts on: Travel, Auto, Electronics, Apparel, and much more. Register for an
         account through the Preferred One portal under ‘Member Discount Programs’ or at
         https://preferredone.benefithub.com/
             • When registering for an account, use employee number BH41592850

Student Loan Forgiveness Program
     • Employees of St. Croix County are eligible for Student Loan Forgiveness under the Federal Public Sector
         Loan Forgiveness Program (PSLF). The Program was established to encourage individuals to work in public
         service by forgiving the remaining student loan balance of their Federal Direct Loans after they have made
         120 qualifying payments while employed by a qualifying employer.

                                                                                                 St. Croix County     30
2022 Benefits Guide

Additional Benefits – Payroll and Time Off
St. Croix County employees are fairly compensated on a regular market research of each position and we
strive to give an adequate amount of time toff to maintain a healthy work-life balance. Employees working an
average of 20 or more hours per week are eligible for Holiday and Paid Time Off benefits.

                                                             Standard Work Week and Payroll
                                                             The standard work week is 40 hours. Pay periods
                                                             are biweekly and the 2022 payroll schedule can be
                                                             found on The Bridge.

                                                             Long-Term Sick Bank
                                                             Accrued Long-Term Sick Bank hours are available to
                                                             employees anytime a single occurrence/injury results
                                                             in the loss of more than three days’ work at a time.
                                                             There is no maximum accrual balance. If an
                                                             employee retires from the County their Long-Term
                                                             Sick Bank Hours will be deposited into a Retirement
                                                             Health Savings Plan.

                                                             Paid Time Off
                                                             Paid time off (PTO) is available to employees and may
                                                             be used for both scheduled and non-scheduled time
                                                             off. PTO is earned every pay period based on regular
  Holiday Time Off                                           hours worked and tied to a multiplier based on years of
  Employees receive 10 paid holidays each                    service.
  year.
                                                             The maximum accrual balance is 320 hours for full-
  •   New Year’s Day                                         time employees, and 240 hours for part-time
  •   Martin Luther King Day                                 employees. There is an annual election period for PTO
  •   Presidents Day                                         to roll into a long-term sick bank or cash-out for
  •   Memorial Day                                           employees with at least 120 hours of PTO accrued.
  •   Independence Day
  •   Labor Day
  •   Thanksgiving Day
  •   Friday After Thanksgiving
                                                                       PTO Calculator
  •   Christmas Eve Day                           Years of
                                                                Multiplier             Full-Time Accrual
  •   Christmas Day                               Service

  Note: Holiday time off is pro-rated for part-     0-4          0.0885      7.08 hours/pay period or 23 days per year
  time employees working at least 20 hours          5-9          0.1077      8.616/pay period or 28 days
  per week.
                                                   10-14         0.1173      9.384/pay period or 30 days
                                                   15-19         0.1269      10.15/pay period or 33 days
                                                    20+          0.1384      11.07/pay period or 36 days

                                                                                                St. Croix County   31
2022 Benefits Guide

Cost of Coverage Effective January 1, 2022
Contributions made from each paycheck toward your medical, dental, and vision benefit elections, as well as
contributions to FSA, will automatically be deducted from your gross pay before Federal Income taxes and
Social Security taxes are calculated. Since these contributions are deducted before-tax, your taxes will be
based on a lower gross pay and you will end up paying lower taxes on the same salary.

Voluntary Life, Identity Theft, and AFLAC contributions are taken from your paycheck after taxes.

                                                                               VSP                 DAVIS
  Biweekly Premiums          MEDICAL                DENTAL PLAN
                                                                           VISION PLAN          VISION PLAN

  Employee Only                $38.65                  $12.12                 $3.39                 $2.64

  Employee + Spouse            $79.58                  $24.22                 $5.70                 $4.44

  Employee + child(ren)         n/a                    $29.21                 $5.82                 $4.53

  Employee + Family           $113.78                  $47.30                 $9.20                 $7.17

         Voluntary Life Insurance Premiums                      Identity Theft Premiums
                                                                       Bi-weekly
                              Employee/Spouse
         Employee Age                                    Employee                $3.75
                              Rate per $1,000 of
                                   benefit               Family                  $6.75
              < 25                    $0.060
            25 – 29                   $0.048
            30 – 34                   $0.056            For Aflac pricing information contact
                                                        Charlotte Heimer 715-781-1762
            35 – 39                   $0.079
            40 – 44                   $0.122
            45 – 49                   $0.189
            50 – 54                   $0.279
            55 – 59                   $0.398
            60 – 64                   $0.510
            65 – 69                   $0.727
              70 +                    $1.756

           Child(ren)         $2.00 (per $10,000)

                                                                                            St. Croix County   32
2022 Benefits Guide

Resources/Contact Information
Benefit                             Provider                   Phone                     Website / Email

                                  PreferredOne
Medical                                                     763-847-4477             www.preferredone.com
                             Network: CompleteHealth

Prescription                       ClearScript              866-718-2845               www.ClearScript.org

Care Advocacy                        Alithias               855-577-2755                    Just Call!
Prevention Health                    Omada                  888-409-8687           Support@omadahealth.com

Dental                          Delta Dental of WI          800-236-3712             www.deltadentalwi.com

                                                          VSP:877-814-8970
Vision                              Guardian                                        www.guardiananytime.com
                                                         Davis: 877-393-7363

Flexible Spending                                                                       www.wexinc.com
                                       Wex                  866.451-3399
Accounts (FSA)                                                                 www.customerservice@wexhealth.com

Life and Long-Term
                                      Unum                  800-421-0344                www.unum.com
Disability

Short-Term Disability,
Hospital Insurance,                   Aflac                 715-781-1762         Charlotte_heimer@us.Aflac.com
Accident, Critical Illness

Identity Theft                    ID Watchdog               800-970-5182              www.idwatchdog.com

                                 Orion - Ron Gloe           866-708-3894        ronald.gloe@securitiesamerica.com
457 Deferred                 Nationwide - Eric Glinsky      715-245-7408             glinske1@nationwide.com
Compensations Plans            Wisconsin Deferred-          608-241-6604            stephanie.rautio@empower-
                                 Stephanie Rautio                                          retirement.com

Wisconsin Retirement           ETF- Department of
                                                            877-533-5020                 www.etf.wi.gov
System (WRS)                  Employee Trust Funds

                                                                                      www.eap.realiving.com
Employee Achievement
                                    REALiving               877-256-9302               Username: StCroix
Program (EAP)
                                                                                     Password: STCemployee
Employee Assistance
                                      Unum                  800-854-1446            www.unum.com/lifebalance
Program

At Home Fitness Program             Wellbeats               855-520-7500               www.wellbeats.com

HR Benefits Analyst              Audrie Haycraft            715-381-4343           Audrie.Haycraft@sccwi.gov

Broker - JA Counter
                                 Alicia Schwartz            715-246-8067            aschwartz@jacounter.com
Account Manager

Broker - JA Counter                Alyssa Little
                                                            715-246-3811            advocate@jacounter.com
Benefit Advocate                   Sara Turner

                                                                                           St. Croix County    33
2022 Benefits Guide

      Your benefits team is pleased to inform you that you have resources
                 with our broker partner for your benefits plan.

The JA Counter Advocate Team provides you with an extra level of customer service and care
 in relation to your benefits. The Advocate Team will work on your behalf with your insurance
   plans and providers to ensure you understand your benefits and can utilize them to their
                                       highest potential.

Please take advantage of this resource by using the following information
           to ensure you get the right service in the right spot.
     When do I call the insurance                               When do I call the JA Counter
     company or vendor directly?                                     Advocate Team?
Replacement ID cards                                        Questions about how your benefits work

Benefit coverage questions                                  Help with making benefit choices (choosing
                                                            between options)
   I’m planning to have surgery; how will
                                                            Escalated issues related to:
   that work with my insurance?
                                                            • A bill you received
Locating network providers
                                                            • EOB
Pre-authorizations for services
                                                            • Claims process
Initial questions:
                                                            • Note: a signed HIPAA release is needed in
• About a bill you received                                    order for the Advocate Team to help with
• About an explanation of benefits (EOB)                       these escalated issues
   you received
                                                              Note: It’s a best practice to write down the
• How claims were paid                                       date and time of your call and who you spoke
                                                                                  with!

Contact your Insurance Company directly by utilizing the specific contact information found on the prior page of
                                            this Benefit Guide.

             Contact the JA Counter Advocate Team: advocate@jacounter.com or 715-246-3811

                                                                                              St. Croix County     34
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