James Cook Languages - PRODUCT CATALOGUE 2018/2019
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With us you can speak to the world I can still remember the first colourful travel agency catalogues that I browsed eagerly, looking at luxurious hotels with great pools, and pictures of beautiful beaches and azure seas. I can even recall the price tables, which brought me to the realisation that the hotel I liked so much on page 63 was probably out of reach of our family budget. What I don‘t recall are any editorials. So, please skip to the following pages. Although you won‘t find pictures of white sand beaches in this catalogue, you will find the best courses for your company and your colleagues. And in the end, the beautiful thing that studying languages and travelling have in common is that they both provide us with opportunities to discover new possibilities and have new experiences. We are happy we can help you with that. Martin Borl Sales Director
15 27 ONE-DAY SPECIALISED COURSES IN-HOUSE COURSES 45 49 PREMIUM LANGUAGE CONSULTING ADDITIONAL SERVICES
510 CLIENTS 980 TEACHERS We cover 13 800 STUDENTS 475 000 HOURS PER YEAR Central Europe 140 CITIES 29 LANGUAGES PRAGUE BRNO OSTRAVA Na Florenci 2116/15 Jakubské náměstí 127/5 28. října 3346/91 110 00 Prague 1 602 00 Brno 702 00 Ostrava MLADÁ BOLESLAV BRATISLAVA WARSAW Václavkova 1115 Laurinská 18 ul. Wilcza 31 lok. 5 293 01 Mladá Boleslav 811 01 Bratislava 00-544 Warsaw 2
Nationwide coverage Demanding Thanks to our own team of trainers We demand the very best from ourselves, throughout the Czech Republic, Slovakia our teachers and even our students, a With us you and Poland, we guarantee high quality and uniform methods and administration. shared approach that leads to success. can speak Consulting services Outsourcing Once you provide us with initial information to the world We share our experience with you and detailing your specific needs, we work with recommend a functional model for you to define the required service. We will language learning. take care of the rest. Teacher stability Online records We take pride in the low turnover rate We use the unique c.Port information among our teachers, the result of the system for transparent and accurate quality care we provide our team and our administrative work. teacher incentive programme. Methodology Pro-customer approach The unique Coach&Practise method Our clients appreciate our flexibility and focuses on the systematic repetition of our proactive and individual approach. material and the correction of mistakes, all while respecting the needs of students. 4
OUR TEACHERS We make Careful selection of teachers Thorough initial training The selection process consists of two Upon joining, all of our teachers undergo the best personal interviews, the second of which a compulsory set of eight training is a sample lesson with an analysis of even better methodology and subsequent feedback. sessions to become familiarised with our Coach&Practise methodology. Teacher hierarchy system Detailed methodology The mentor (Senior Teacher) sits in on Corporate language training is a specific the teachers’ classes and they have field, especially with respect to the methodology and organisational meetings frequency of training, motivation and and evaluation sessions to discuss the self-study options of participants. feedback from students. This is reflected in our Coach&Practise methodology. Martina Lichtenbergová HR Director “ We keep developing the skills of our instructors. Every year we organize about 200 workshops for them where they can gain further education in the field of foreign language teaching methods. ” 5
Ania Willińska Šimon Steffal Tom Jowett Teaching Team Leader Trainer, mentor and teacher Key Teacher and teacher of and trainer of specialised courses intensive and specialised courses Anna comes from Poland, where she graduated Šimon is an experienced language teacher and Tom is from Gloucester, UK and he moved to from the Institute of Apllied Linguistics at a soft skills trainer. He has been working in the the Czech Republic in June 2014 a year after the University of Warsaw. She has been teaching field since 2003, for James Cook Languages graduating from the University of Sheffield to English in companies since 2001 and has been since 2007. He got his bachelor degree in begin training as an EFL teacher. He quickly a part of the James Cook Languages team since Psychology from UNYP (Empire State College), joined James Cook after completing his training 2007, working as an English and Polish teacher and his masters in Diplomacy and International and began to teach regular in-company courses. first and later as a Senior Teacher and Recruiter. Relations from the Anglo-American University. Since completing the Talent Management She currently leads the team of Senior Teachers He created and leads several courses including programme he has started teaching workshops and helps teachers to develop their skills through CzEnglish and English Grammar Refresh. and intensive / open courses as well. training and methodology support. Klára Večeřová Jen Hill David Grepl Regional Coordinator and English Senior Teacher and teacher of Key Teacher and teacher of language teacher intensive and specialised courses intensive and specialised courses Klára is from Brno where she graduated from Jen comes from Calgary, Canada; she moved David returned to the Czech Republic in early secondary school with a focus on English. She to Prague in 2015. She studied landscape 2016 after a long perior abroad. After completing successfully passed the FCE and CAE exams architecture and spent more than eight years the CELTA course, he joined the James and since 2012 has been active in corporate working for the government of Alberta, securing Cook Languages teacher team and started education. She joined JCL in early 2014 as a funding for university students in the fields of teaching regular in-company courses. Since he teacher; since 2016, she’s been the Regional synthetic biology and nanotechnology. She joined successfully finished the Talent Management Coordinator for South Moravia. You can meet her our team shortly after successfully finishing teacher programme, he’s also been involved in the at our Brno branch where she’s in charge of the training. She is now a Senior Teacher who leads teaching of open and in-house courses. recruitment and development of our teachers. regular corporate and intensive courses and helps coordinate informal meetings of our teachers. 6
OUR METHODOLOGY Quick WHO IS THIS METHODOLOGY FOR? language It enables us to teach languages effectively to busy professionals, who can only devote a limited amount of time out of their busy schedule. It is suitable for students who do not have much time for progress self-study, preparation and homework. WHAT DOES THIS METHODOLOGY OFFER? It ensures that each lesson focuses on the communication needs of the student and their specific language needs. It especially teaches students to have the confidence to use the language and speak in a realistic context. Coach&Practise is constantly being perfected thanks to continued cooperation with our students. OUR OUTSTANDING TEACHERS Using the Coach&Practise method very effectively improves the language level of each student. Our teachers are led by experienced Senior Teachers who support their further development through feedback and mentoring. We organise up to 80 different workshops for teachers every year, which builds on their skills and helps us to continuously perfect our methodology. “ I have been working for James Cook Languages since 2006 and I can say that it was a good choice, I have always been very happy with my relationship with the company. ” I was especially impressed with the facilities for teachers from the very beginning - I felt like Alice in Wonderland in the Resource Centre. I always left the workshops charged with new ideas. But at the same time, I greatly appreciate the positive and professional approach of the entire team, which has always given me support whenever I have needed help. And not only that - I have also had many opportunities for personal development, whether it Anna Wagnerová Senior Teacher involved testing new students, teaching intensive courses, helping with the preparation of teaching materials or participation in other projects. Now as a Senior Teacher, I hope that I can continue the tradition and provide similar positive support for other teachers. 7
HOW DOES IT WORK? Prepare Firstly, we set up the teaching approach according to the student’s needs based on information from a language audit. This tells us if we need to concentrate on business language, conversation, confidence when speaking on the phone, or any other type of communication the student requires for their job. We select the teacher according to the student. Coach The Coach&Practise method guides the student towards effectively learning the language by using visualisation, self-correction and finding the best way to communicate their ideas. Practise Language is a reflex and we learn it best by using it. Our students actively speak for 80% of the time during lessons and always do so in the target language. The lessons are logically linked together, plenty of practice helps students remember new language and motivates them to actively use it in their professional and everyday lives. 8
REGULAR IN-COMPANY CLASSES
REGULAR IN-COMPANY CLASSES High quality EDUCATION CONCEPT The first step is to identify your goals and expectations. These are then used as the basis for a language services language training plan. at fair prices ff We have focused on corporate training for twenty years ff We share our experience ff We consult our education system with our customers ff We recommend the most effective system of education based on individual needs Based on the goals of the company, we establish: ff training rules ff course parameters ff the method for monitoring effectiveness and satisfaction ff the form of administrative support We respect the specifications of HR and management of your company and analyse the needs of each student on an individual basis: LANGUAGE AUDIT PARAMETERS OF language test LESSONS and personal interview according to the needs of with every student HR, student and manager BEGINNING OF LESSONS TEACHER CHOICE personal meeting with out of 980 teachers, according teacher, syllabus preparation, to course goal, level textbook choice and other preferences 10
EFFECTIVENESS OF TRAINING We evaluate the progress of our students with our unique method: SCOPE (System of Complex and Objective Progress Evaluation) ff Language progress = key to motivation ff We regularly test and report the progress of our students ff Knowledge is evaluated using the Common European Framework of Reference for Languages ff On-line monitoring of evaluation results in c.Port Entry level Studying according to the competence model Target level ENTRY SEMESTER PROGRESS FURTHER TESTING TESTING TESTING STUDIES revision test oral assessment recommendation for further studies 11
CONTROL OF QUALITY AND SATISFACTION We monitor our students’ satisfaction with the course, control the quality of training, and work on the development of our teachers. We report the results to you and provide feedback to teachers during their evaluation meetings. ff Verification of satisfaction after three lessons by phone or email ff Electronic satisfaction surveys twice a year ff More than 650 classroom methodology inspections per year ff Personal lesson analysis, feedback and work with the development plan for the teacher FLAWLESS EFFECTIVE ADMINISTRATION LESSONS QUALITY PRECISE ORGANISATION FLEXIBILITY PLEASANT COMMUNICATION 12
THOROUGH AND FLAWLESS ADMINISTRATION We use the comprehensive information system c.Port (Client Professional Organising and Reporting Tool). We developed the system directly for the needs of corporate language training to ensure that it is clear, simple, intuitive and contains all the necessary outputs. ff Online access to all language training information ff Courses, students, teachers, timesheets, an overview of teaching and attendance ff Calculating costs for individual students of cost centres ff Results of student satisfaction survey ff Evaluation and long-term monitoring of student progress ff Electronic submission of invoices and billing history ff Group email communication with course participants ff Access for HR, managers and students 13
REFERENCE Adastra is very ambitious in terms of its requirements regarding language education, so it isn‘t always easy for our suppliers. James Cook Languages has been meeting our specific demands with patience and professionalism for over eleven years. We view and appreciate JCL as a partner who cares about teacher quality and the development of support systems for effective assessment of class work and billing of services. JCL’s support in additional activities is also of essential importance – the workshop “Language Progress – Trends and Innovation,” led by Šimon Steffal, is a great example. Petra Jetlebová Adastra I can only recommend the language school James Cook Languages. We use their services for our employees’ language education, and the quality is on a very professional level. A big “thank you” goes to our language coordinator, who is always at our disposal and is always trying to meet our needs. I especially appreciate JCL’s proactive approach, offering learning support materials such as the T-Room or Language Corners – both of these things serve us well and our employees greatly appreciate them. If you are thinking of individual or company education, this is the best choice for you. Lucie Paterová Lipa Learning Language education is a popular and widely-used benefit at Kapsch. Our employees can choose individual lessons, specialized courses or language stays. To our employees’ great satisfaction, JCL has been helping us with professional and good-quality education for over eight years. On behalf of our HR department, I have to appreciate the reliable cooperation, sufficient information, and flexibility when trying to accommodate our students’ needs and requirements. Lucie Matějíčná Kapsch Language training of our employees is taken care of perfectly by JCL. The company is highly professional, quick and approaches each student individually. It also provides considerable administrative support and cooperation when setting up the terms of our partnership. A human approach combined with utmost professionalism is an ideal combination. Markéta Lebedová innogy 14
ONE-DAY SPECIALISED COURSES
ONE-DAY SPECIALISED COURSES Specialized WHY CHOOSE ONE-DAY SPECIALISED OPEN COURSES language Specialisation Extension You are a specialist, business person or manager, You have regular classes, but need to improve a intensively you use the foreign language as a working tool specialised or specific area of language. and your job calls for specialised terminology and competences. Refresher You use the foreign language regularly, but International environment sometimes feel you need to revise or expand your You want to be able to communicate professionally knowledge. and with confidence with your clients and colleagues in an international environment. Sharing You want to use the opportunity to meet with Intensity professionals from other companies and share You need to gain skills quickly and immediately your expertise. apply them in practice. FORM OF TEACHING Combination Interactivity of lessons Training of professional and language skills. A lot of time for your own presentation and for sufficiently practising new material. Teaching only in the foreign language The courses are conducted mainly by Variety and fun native speakers = a faster and more A wide range of activities (role play, panel accurate interpretation of ideas, attitudes, discussions, case studies, reading, and views in the foreign language. listening, video demonstrations, exercises focusing on vocabulary development…). Lucie Rysková Product Specialist “ The courses take place on our premises and therefore outside the student’s working environment. This means they can fully focus on the subject matter and don’t get interrupted ” by work. 16
PRICE ORGANISATION OF COURSES ff At the premises of James Cook Languages in Prague / Brno: 1 – 5 registered 3 250 Kč Florentinum, Na Florenci 15, Praha 1 6 – 15 registered 2 275 Kč Dům Jakub, Jakubské náměstí 127/5, Brno ff All the courses are run by qualified and experienced 16 and more registered 1 300 Kč native speakers and Czech teachers. All prices are per person, do not include VAT, and ff The teachers not only have experience in teaching foreign are valid when one client registers the set number languages, but also have expertise in the discipline they of students for any course. teach. ff You will receive excellent materials that you can make further Register and get more info at www.jcl.cz. use of directly in your work environment. ff Courses are from 9am till 4pm. ff Courses are in a small groups of 3 - 8 students. 17
DATES - PRAGUE Topics - English 2018 2019 2019 October - December February - June July - August Language Learning Tricks 28 11. 2018 27. 3. 2019 8. 8. 2019 English 9. 10. 2018 6. 3. 2019 All about Phrases 10. 7. 2019 29. 11. 2018 24. 4. 2019 25. 10. 2018 12. 3. 2019 Be Confident in Writing 14. 8. 2019 4. 12. 2018 16. 4. 2019 Be Confident on the Phone 16. 10. 2018 19. 2. 2019 23. 10. 2018 20. 2. 2019 Business Meetings 9. 7. 2019 21. 11. 2018 4. 4. 2019 Cross Culture 20. 11. 2018 26. 2. 2019 Czenglish 1. 11. 2018 9. 4. 2019 31. 7. 2019 Daily Life in HR 24. 10. 2018 13. 3. 2019 23. 7. 2019 English for Purchasing 17. 10. 2018 5. 3. 2019 24. 7. 2019 English for Sales and Customer Care 8. 11. 2018 17. 4. 2019 7. 8. 2019 Financial and Banking English 27. 11. 2018 26. 3. 2019 6. 8. 2019 Grammar Refresh 31. 10. 2018 13. 2. 2019 16. 7. 2019 How to Present Effectively 14. 11. 2018 19. 3. 2019 HR - Hiring and Firing 7. 11. 2018 10. 4. 2019 13. 8. 2019 6. 11. 2018 27. 2. 2019 Negotiation and Argumentation 17. 7. 2019 5. 12. 2018 15. 5. 2019 Practise your Presentation Skills 10. 10. 2018 16. 5. 2019 30. 7. 2019 German Telephone and e-mail communication in German 13. 11. 2018 14. 5. 2019 Negotiation and Argumentation in German 11. 10. 2018 20. 3. 2019 18
DATES - BRNO Topics - English 2018 2019 October - December February - June All about Phrases 6. 12. 2018 17. 4. 2019 Be Confident in Writing 17. 10. 2018 20. 3. 2019 Be Confident on the Phone 28. 11. 2018 15. 5. 2019 Business Meetings 3. 10. 2018 28. 3. 2019 Daily Life in HR 10. 10. 2018 14. 3. 2019 English for Purchasing 11. 10. 2018 21. 3. 2019 English for Sales and Customer Care 14. 11. 2018 10. 4. 2019 Grammar Refresh 31. 10. 2018 3. 4. 2019 HR - Hiring and Firing 8. 11. 2018 11. 4. 2019 Negotiation and Argumentation 25. 10. 2018 6. 3. 2019 Practise your Presentation Skills 22. 11. 2018 25. 4. 2019 SELECTED REFERENCES The Insurance English course fulfilled our expectations completely. It was led by a professional instructor who was perfectly prepared. A large part of the course focused on practical exercises with feedback, making the course very dynamic as well as highly beneficial. We also took the Czenglish, Business Meetings and Cross Culture courses with JCL and were just as satisfied with all of those. Kateřina Márová Insurance English The training was beneficial. We had a great teacher, we understood her very well, she was able to explain everything and keep our attention. Pavla Kružíková Be Confident on the Phone Mr Šimon Steffal once again demonstrated his professionalism, excellent English and an understanding approach to his students. Thank you! Marie Odehnalová Negotiation and Argumentation 19
CONTENT OF THE COURSES LANGUAGE LEARNING TRICKS (B1 and above) Do you want to stop wasting time and start learning effectively? Course content Do you struggle with (and not only) language learning? We will show you how to learn effectively, save time, and make the most ff Answering the question: What does it mean “to learn”? of each lesson. ff Exploring the pillars of effective learning ff This course is in the form of a workshop and is led by a mentor ff Getting feedback and using a learning diary experienced in adult education. ff Learning how to tackle blocks and mistakes ff You will explore methods for learning effectively. ff You will learn how to create an education plan and how to work with a learning diary. ff You will explore methods for solving communication blocks and dealing with mistakes. ALL ABOUT PHRASES (B1 and above) Learn phrases, idioms and collocations typical for English that Course content cannot be directly translated into Czech. ff Common errors of Czech students ff Practise the most common phrasal verbs in English. ff The most common phrases in the English language ff Learn useful phrases for various social situations at work and ff Collocations and idioms outside of work. ff How (not) to translate into English ff Learn what collocations are – words do not necessarily fit all ff Tips on learning phrases and idioms contexts, even though they have a similar meaning in Czech. ff Learn how to write and speak in English rather than translate from Czech. BE CONFIDENT ON THE PHONE (B1 and above) The course is designed for everyone who needs to communicate Course content in English at work by telephone, whether it’s internally or with a client. ff Key telephone phrases ff Master the principles and skills related to business phone calls. ff Sounding friendly and polite – formal and informal expressions ff Overcome your fear of communicating over the phone in a foreign ff Making appointments and arrangements by phone language. ff Conference calls ff Correct phrases and expressions that will make your ff Dealing with telephone problems communication natural and elegant. ff Practising and gaining feedback from the teacher 20
BE CONFIDENT IN WRITING (B1 and above) The course is designed for everyone who needs to communicate Course content in English at work by email, whether it’s internally or with a client. ff Key email phrases ff Master the principles and skills related to business emails. ff Being formal and informal ff Learn correct phrases and expressions that will make your ff Being polite and diplomatic communication natural. ff Writing simply and briefly ff Practise writing different kinds of emails. ff Linking ideas ff Analysing common mistakes ff Practising and getting feedback from the teacher BUSINESS MEETINGS (B1 and above) Do you often conduct internal and external meetings and Course content conferences in English, or take an active part in them? Then this ff Open a meeting course is for you. ff Outline the agenda ff Learn phrases and vocabulary required to conduct a formal ff Justify and explain your views meeting and discussion. ff Raise questions ff Be able to moderate meetings and keep them going. ff Summarise and close a meeting ff Learn how to summarise contributions and output from meetings. CROSS CULTURE (B1 and above) The course is intended for business people who are in frequent Course content contact with foreign colleagues, partners or employees and for ff Describing culture those who have an interest in cross-cultural interactions in English. ff Small talk ff Interactive teaching and role plays. ff Describing communication styles ff Focus on various aspects of culture and communication. ff Polite social English ff Use of idiomatic proverbs and expressions, cross cultural ff Using idiomatic expressions business communication. 21
CZENGLISH recommended by (A2–B1) The course is designed for those who are interested in Course content improving their English and in better understanding mistakes ff Brief review of grammar Czechs make most often and how to avoid them. ff Prepositions and articles ff Identify the basic categories of typical “Czech” mistakes. ff Conditional sentences ff Find out the reasons leading to the mistakes and be able to work ff False friends and idiomatic phrases on their elimination. ff Pronunciation ff Be able to discuss anything with the teacher that gives you trouble in English. ff Actively practise English in pair and group work activities. DAILY LIFE IN HR recommended by (B1 and above) This course is intended for HR professionals who regularly communicate with their colleagues in English. Course content ff Learn more about common HR processes in English such as on ff On-boarding new employees boarding, benefits, performance and talent management ff Employee benefits ff Be able to discuss trends in HR ff Performance management ff Share experience and ideas with other HR professionals ff Talent management and development programmes ENGLISH FOR PURCHASING (B1 and above) This course is aimed at purchasing professionals. Course content ff You will learn vocabulary relevant to communication with suppliers. ff Numbers ff You will practice ordering via email and phone. ff Contract reading ff Polite communication ff You will try to modify an offer in English. ff Negotiations and objections ff Asking questions 22
ENGLISH FOR SALES AND CUSTOMER CARE (B1 and above) Course aimed at everyone who works with clients in English. Course content ff You will learn phrases connected to every stage of the sales pyramid. ff Making contact with the client ff You will try to make a sale in English and get feedback on your ff Indirect questions performance. ff Working with objections ff You will improve your formal and diplomatic language. ff Closing the deal 23
GRAMMAR REFRESH (B1 - B2) The course is designed for people who use English but feel the need Course content to revise and refresh their grammar knowledge. ff Revision of present perfect ff Master grammar at the intermediate level. ff Explanation of past perfect ff Learn to use common tenses quickly and confidently. ff First, second and third conditional ff Pick up useful phrases and vocabulary. ff Modal verbs ff Most common phrasal verbs ff Prepositions FINANCIAL AND BANKING ENGLISH (B1 and above) For employees of banking and financial institutions or for those Course content who use English for communication in a banking or financial ff Presentation of banking and financial products and services to environment. clients ff Learn the terminology and phrase related to the presentation ff Retail banking of banking and financial institutions and their products, and to ff Description and explanation of graphs and charts communicate with the client. ff The structure of the financial sector ff Improve your competence of processing a client’s requirements in ff Explanation of the economic cycle and description of current English. trends ff Practise the presentation and interpretation of financial analyses. HOW TO PRESENT EFFECTIVELY recommended by (B1 and above) Everyone who needs to thoroughly prepare for a presentation in English should take our course and gain the necessary vocabulary to give a professional and complex presentation Course content in English. ff The key to a successful presentation ff Practise advanced vocabulary appropriate for each stage of your ff Organisation of a presentation presentation. ff How to describe charts and tables ff Learn how to organise your presentation. ff Visualisation ff You will be able to describe slides, pictures and charts in your ff Summary of ideas presentation 24
HR - HIRING AND FIRING (B1 and above) This course is intended for HR professionals who regularly Course content communicate with their colleagues in English. ff Attracting and finding new employees ff Improve your knowledge of specific HR vocabulary related to ff CVs, interviews and assessment centres finding new employees, as well as ending cooperation ff Talking about competencies ff Termination of an employment relationship ff Share experience and ideas with other HR professionals ff Exit interviews ff Gain confidence to use English actively at work NEGOTIATION AND ARGUMENTATION recommended by (B1 and above) The course is intended for managers or business people Course content who take part in meetings conducted in English and need to ff Difficult situations in communication gain confidence in dealing with their colleagues, employees ff Negotiating tactics or clients. ff Proper argumentation ff Learn phrases and expressions used in negotiations. ff Assertiveness and polite conduct ff Learn how to be assertive in English. ff Practical training with real situations ff Practise various situations that you encounter in which you need to be very confident in your English. PRACTICE YOUR PRESENTATION SKILLS (B1 and above) A course in which you can try out various parts of your presentation in practice to ensure that each step is Course content professionally prepared. ff Opening and closing a presentation ff Gain advanced vocabulary appropriate for each stage of your ff Asking questions, rhetorical questions and paraphrasing presentation. ff Solving difficult situations when giving a presentation ff Learn how to open and close your presentation. ff Giving a presentation ff Try out responding to your audience in English. ff Analysis of the participants’ presentations ff You will give a presentation and receive feedback on your skills. 25
TELEPHONE AND EMAIL COMMUNICATION IN GERMAN (B1 and above) The course is designed for everyone who needs to communicate Course content in German at work, in writing or by telephone, whether it’s internally or with a client. ff Types of business correspondence ff You will master the principles and skills related to business ff General structure of business letters and e-mails correspondence. ff Thanking, complaining, and apologising in writing ff You will overcome your fear of communicating over the phone in a ff Effective listening foreign language. ff Teleconference ff You will practise the correct phrases and expressions that will make ff Formal and informal expressions your communication natural and elegant. ff Analysis of the most frequent phone conversations ff Practising and obtaining feedback from the teacher NEGOTIATION AND ARGUMENTATION IN GERMAN (B1 and above) The course is intended for managers or business people who take part in meetings conducted in German and need to Course content gain confidence in dealing with their colleagues, employees ff Difficult situations in communication or clients. ff Negotiating tactics ff Learn phrases and expressions used in negotiations. ff Proper argumentation ff Learn how to be assertive in German. ff Assertiveness and polite conduct ff Practise various situations that you encounter in which you need to ff Practical training with real situations be very confident. 26
IN-HOUSE COURSES
IN-HOUSE COURSES Language WHY CHOOSE IN-HOUSE COURSES learning ff We organise a number of course days dedicated to various topics each year. tailored Year 2014 2015 2016 2017 to your needs Number of course days 13 course days 28 course days 85 course days 209 course days ff These can either be a part of your course’s regular lessons, or we can create a special program called an “Academy”, with a specialized language focus. ff Many international companies support their employees’ specialization in foreign languages. Among the companies that do this are Škoda Auto, Česká pojišťovna, Česká spořitelna, KPMG, Globus, HSBC, Equa bank, Auto Palace, and SPX Flow. Specific needs Immediate effect You can either select a topic from our offer or You do not have to wait a year, month or even have a course tailored to your company. Our a week – a day is enough to learn and try out many methodologists will always consult specific new language skills that you can then immediately requirements for teaching content with use in practice. a representative of your company. Flexible organisation Excellent teachers Topic, place, date, intensity – you can decide The best teachers who not only have considerable these things to make sure the course meets all experience in teaching foreign languages, but of your expectations. also have expertise in the discipline they teach. Authentic materials Interesting format We like to use authentic documents in our A wide range of activities that ensure you courses, the same as those our participants will truly remember the acquired knowledge actually encounter in their work. As output (roleplays, panel discussions, case studies, video from the course, we also prepare materials that demonstrations, training presentations…) help you apply the gained knowledge in practice. Jakub Hankiewicz Methodologist “ We prepare custom materials tailored to your needs and requirements. From each course, you can take home a comprehensive booklet covering the entire content of the course and ” vocabulary. 28
WHICH COURSES TO CHOOSE FOR ff Sales Team ff Finance ff Procurement ff HR Negotiation and Argumentation Finance and Banking Negotiation and Argumentation HR - Hiring and Firing Business Meetings Describing Graphs Describing Graphs Daily Life in HR Customer Care Financial Audit Purchasing Cross Culture Sales Skills Accounting ff Back office ff Specific situations ff Specialists ff Everyone Practice Your Presentation Skills Language for the Receptionists Journalism Practice Your Presentation Skills Be Confident on the Phone Business Trips Marketing Be Confident on the Phone Be Confident in Writing Logistics Be Confident in Writing Office Language Law Office Language IT Cross Culture We are happy to prepare other topics in any language according to your needs. PRICE 1 day course (4x 90 minutes) 16 000 – 20 000 Kč The price of a specific course is determined by an individual calculation based on required parameters (topic, intensity, location, number of courses, etc.). The price always includes management of the course, including needs analysis, employee testing, the course itself, materials for participants and course evaluation. Prices do not include VAT. 29
HOW ARE THE COURSES ORGANISED 1. Select a topic & nominate participants You choose a topic and prepare a list of students (we recommend 4–8 persons / course) 2. Needs analysis Needs analysis – consultation with HR, the individual participants or their managers 3. Set up a date, intensity and location Intensity – we recommend 4x 90 minutes per day, typically for 1 or 2 days Choosing a date – according to your needs Location – teaching directly at your company or premises provided by our language school 4. Feedback After the course – we gather the feedback 5. Language skills testing (if needed) Testing language skills of the participants after the course by the teacher or through mystery shopping / calling 30
LANGUAGE STAYS
LANGUAGE STAYS ABROAD WHY CHOOSE A LANGUAGE STAY ABROAD WITH US Learning and Overcoming barriers Great benefit experiences In any activity, the key motivator is knowing “that A language course abroad is a great combination it was worth it”, and that the knowledge gained of work and fun. Use it as a motivational tool for in one can be used in practice. A language stay abroad your best employees. gives you very strong evidence of that. Supporting motivation Maximum concentration If you decide to study abroad, the decision No meetings, no colleagues, reports, superiors itself increases your motivation to study. The or clients, a minimum of phone calls and e-mails. course will encourage your enthusiasm even Everyone there is trying to do one thing – teach more! you a foreign language. Guarantee of school quality Rapid progress The schools we cooperate with know how to Your learning is truly intensive. The courses prepare courses for managers and they provide typically have 5 or more hours of teaching per great teachers who know the target language day and all additional communication is also in on a exceptional level. Key features for us the target language. are membership of associations, references, feedback from our students, long-term cooperation, a personal visit and knowledge of the school’s personnel. Lucie Rysková Product Specialist “ Consider whether it’s more efficient for you to take an intensive course and apply the new knowledge directly in practice, or to keep developing your language skills continuously in small steps. ” 32
HOW ARE THE COURSES ORGANISED Language and location Teaching focus ff English ff General language Australia, Ireland, South Africa, Canada, Malta, ff Business New Zealand, USA, UK, Cyprus, Barbados ff Specific requirements (finance, HR, law, technology, ff Spanish IT, etc.) Argentina, Ecuador, Guatemala, Chile, Cuba, Columbia, Costa Rica, Mexico, Spain, Venezuela Intensity of teaching ff French ff 20—40 hours / week France, Canada, Switzerland, Guadeloupe Transportation ff German ff Plane, train or bus, taxi or another connecting service Germany, Austria, Switzerland from the airport ff Italian, Russian, Chinese, Hungarian, Greek, Dutch, Portuguese Accommodation ff With a family, or in a hotel or apartment Target group ff Managers Insurance ff Adults ff Travel insurance and cancellation insurance ff Young people ff Children Visa ff For countries where a visa is required, we will help you Course type with the paperwork ff Individual ff Small group course (2—6 students) ff Group course ff Combined (group teaching in the morning sessions, individual lessons in the afternoon) PREPARATION OF THE COURSE ANALYSIS OF OFFERS SELECTION OF INFORMATION DEPRATURE + PRICES RETURN NEEDS COURSE PACKAGE AND COURSE Determining your Information about 3–4 weeks before 1–2 weeks Start of training Back on expectations and the location, departure before departure + feedback Saturday or requirements school, course Ordering and Details of the trip Teaching Sunday payment (address of your Accompanying Obtaining accommodation, programme detailed map of the city, End of course feedback where to be and when, plane tickets, insurance etc.) 33
FAVOURITE DESTINATIONS ECS SCOTLAND - EDINBURGH ff lessons in small groups ff courses for demanding clients ff located in the centre of Edinburgh ff courses which mainly focus on conversation ECS Scotland European Communication Services Scotland (ECS) was established in 1995, it is recognised by the British Council and is a member of the UK English Association. This family school focuses on the most demanding clients. ECS Scotland is located in the centre of Edinburgh in a three-storey renovated building dating from the 18th century. The school has 5 classrooms, a clubroom and a study with a library and Wi-Fi. Edinburgh Recognised as the capital of Scotland since at least the 15th century, Edinburgh is home to the Scottish Parliament and the seat of the monarchy in Scotland. Historically part of Midlothian, the city has long been a centre of education. Its historical and cultural attractions have made it the United Kingdom‘s second most popular tourist destination, attracting over one million overseas visitors each year Courses: Accommodation: ff Group (intensity ff Family 15 – 20 lessons / week) ff Family superior ff Individual (intensity 15 – 25 lessons / week) ff Combined group and individual PRICE from 12 700 Kč / week The price stated is for one week without VAT. 34
THE LANGUAGE ACADEMY - FORT LAUDERDALE ff lessons in small groups ff prestigious school ff individual care TLA The Language Academy (TLA) is based in the centre of Fort Lauderdale, in close proximity to the main Las Olas Boulevard and 25 minutes from Miami by car. The school has its own Media Centre, which students can use for their individual studies or for dealing with their email correspondence. The Wi-Fi connection is free. The school principal and owner, Marco Pinna, personally oversees that the students at the school are satisfied and that they receive valuable experiences from the courses. Fort Lauderdale Fort Lauderdale is a prestigious Florida resort with beautiful white sand beaches and an extensive network of canals, thanks to which it has been given the nickname, the “American Venice”. Fort Lauderdale offers many diverse free time activities. You can watch alligators in the Everglades, discover space shuttles at the Kennedy Space Centre, go shopping in one of the biggest shopping malls in the world, Sawgrass Mills, and much more. Courses: Accommodation: ff Group (intensity ff Family superior 20 lessons / week) ff Apartment ff Individual (intensity 20 – 30 lessons / week) ff Combined group and individual PRICE from 25 200 Kč / week The price stated is for one week without VAT. 35
ST. GILES - LONDON ff business English courses for managers ff maximum of 5 students per class ff excellent facilities ff in several countries St. Giles The school has a long tradition and extensive experience of teaching English courses for managers. The school was established in 1955, it is recognised by the British Council and moreover it is a founding member of the UK English Association (schools recognised by the British Council). St. Giles London Central is excellently equipped with interactive whiteboards, Wi-Fi and study centre. It is based in a large building dating from the end of the 19th century located in the heart of London, within easy walking distance of famous London sights such as the British Museum, Covent Garden and the West End. London London is one of the largest European capital cities with numerous interesting cultural and historic sites to visit. You will never be short of something to do in this vibrant city full of an exciting mix of old and new. There are so many iconic landmarks to discover throughout the city. Courses: Accommodation: ff Group (intensity ff Family superior 20 – 35 lessons / week) ff Hotel ff Individual (intensity 20 – 35 lessons / week) ff Combined group and individual PRICE from 28 550 Kč / week The price stated is for one week without VAT 36
INLINGUA - SALZBURG ff extensive experience with courses for managers ff top quality teachers ff well developed methodology InLingua The school has extensive experience of providing German courses for adults and managers and it has top quality teachers and a well- developed methodology. The Inlingua school also teaches foreign languages, where you can get to know German-speaking students. Inlingua Salzburg is based in the pedestrian zone in the centre of the town, and it has 5 classrooms, a clubroom and free Wi-Fi. Salzburg Salzburg is located in southwest Austria on the Salzach River. This wonderful historical town, the birthplace of Mozart, hosts spring and autumn music festivals, theatre performances and diverse museum exhibitions. The main sights definitely include Mozart’s family home, the Hohensalzburg fortress and the Cathedral of Saint Rupert and Saint Virgilius. Courses: Accommodation: ff Group (intensity ff Family 15 – 25 lessons / week) ff Guesthouse ff Individual (intensity 20 – 30 lessons / week) ff Combined group and individual PRICE from 15 080 Kč / week The price stated is for one week without VAT 37
LANGUAGE STAYS IN THE CZECH REPUBLIC WHY ENGLISH & WELLNESS WEEK Combine Location Intensity Great price studying The peace and quiet of nature, 20 / 30 lessons in 4 / 5 days will For the price that you and fun relaxation, and qualified teachers. That is all you need to help you refresh your knowledge of English; the course may also would normally pay just for accommodation at the resort, effectively improve your English. motivate you for the further we offer you all the facilities for regular development of your guests but, most importantly, a language skills. language course led by our best teachers. HOW IS THE COURSE ORGANISED ff 20 / 30 English lessons ff Groups for beginners as well as advanced students ff Intensive training for 5 - 8 students ff Combination of general and business language ff Focus on the practical use of the language in the working environment and in conversations ff We will gladly adjust the stay according to your needs 38
LANGUAGE STAYS AT SVATÁ KATEŘINA RESORT THE PRICE INCLUDES ff An intensive English language course ff 4 nights in a Shiraz double or single room ff Full board (from lunch on Monday until lunch on Friday) ff Unlimited access to the wellness / fitness facilities for the entire duration of your stay ff Unlimited rental of sports equipment for the entire duration of your stay ff 2 stretching classes during the course ff Transfer from Počátky (fenced car park) to the resort and back ff 10% discount on all treatments and massages (does not apply to already discounted packages of recommended treatment combinations or massages for two) For more information visit www.katerinaresort.cz/en/ PRICE Monday – Friday from 11 790 Kč (30x 45 minutes of teaching) Prices are only guidelines (per person, without VAT, and applicable when 5 or more students attend). 39
LANGUAGE STAYS AT MAXMILIAN LIFESTYLE RESORT LOUČEŇ THE PRICE INCLUDES ff An intensive English language course ff 3 or 4 nights in a double or single room ff Full board ff Unlimited access to the wellness facilities for the entire duration of your stay ff Free admission to the château grounds ff Parking at the hotel ff 10% discount off the services of a professional masseur ff Guided tour of the château for a special price For more information visit https://www.maxmilianresort.cz/en/ PRICE Thursday – Sunday from 9 850 Kč (20x 45 minutes of teaching) Monday – Friday from 12 790 Kč (30x 45 minutes of teaching) Prices are only guidelines (per person, without VAT, and applicable when 5 or more students attend). 40
TRANSLATION AND NTERPRETING
TRANSLATION AND INTERPRETING ONE SUPPLIER = MORE THAN 80 LANGUAGES Just Not only language education but also complex translation and interpreting services all by one supplier. choose Wide array of services the language ff Translation of general and specialized texts ff Translation with judicial verification ff Proofreading ff Transcription (from an audio file, or from other scripts into Latin script) and/or subtitling ff Regular and express deadlines ff Translation between various languages ff Interpreting services (including necessary technical equipment) Modern technology Deadline guarantee Thanks to modern technology for processing We guarantee to meet the deadline of the job. and text formatting, we will always deliver your text in the same format as the original. WE TRANSLATE ff General and specialised texts ff Product sheets, manuals ff Marketing materials, web pages and other materials ff Videomaterials ff Internal company documents ff Contracts, business correspondence, credentials ff Documents with legalisation Martina Holeková “ A translator always picks the expression that he or she believes best fits the overall context. But in most languages, one particular word can be often translated by several different synonyms, which is why we work with translation memories and terminology glossaries for ” Product Specialist each of our clients. This means that we can keep track of preferred expressions and that the texts and terminology used are consistent. 42
TAILOR-MADE TRANSLATION GLOSSARY The client glossary contains specific terms used by your company (names of products, job positions, processes, etc.) and the approved and prohibited translations of certain terms. We will create the glossary on the fly based on translations we have already done for you. If you already have your own company glossary or a list of terminology used in a given field in a set foreign language, just send it to us. PRICE Translations to Czech from En, Ge, Sk from other languages 340 Kč from 360 Kč Translations from Czech to En, Ge, Sk to other languages 380 Kč from 420 Kč with notary verification from 480 Kč Express charges within 48 hours within 24 hours 30 % 50 % Interpreting up to 4 hours 4 – 8 hours from 6 000 Kč from 10 500 Kč The price of a translation includes: ff Translation by a translator experienced in the field ff Proofreading by an internal translator ff Fact checking (consistency of translation, numbers etc.) ff Adjusting the format to match the original (according to type of sent document) Prices exclude VAT. Translation prices are per 1 standard page = 1,800 characters including spaces. For regular cooperation, we will prepare an individual quotation for you. 43
REFERENCES We have been cooperating with JCL for several years. We are a very technical focussed company and highly appreciate that JCL translators know our scientific terminology and so we can be sure that they will do all translations in accordance with the technical terms. Actions and reactions are quick and we always get a response to our demand within 2 hours. Meeting deadlines is an automatic service. Renata Štieglerová Schindler JCL has been providing our company with language services for a long time - specifically they provide us with language courses and translation. In general, we are very satisfied with the cooperation, the deadline of translation is always respected and sometimes we use the express service or translations with a notary verification and signature. In case of specific requirements, JCL always comes up with a quality proposal for solutions. Lucie Dýnková Office Depot Cooperation with James Cook Languages was a step in the right direction for our company PepsiCo s.r.o. JCL services are always provided on time and in the highest quality. JCL employees are helpful and customer oriented. We look forward to our continuing cooperation. Jana Mišovicová PepsiCo 44
PREMIUM LANGUAGE CONSULTING
PREMIUM LANGUAGE CONSULTING Language of Leadership Public Speaking and Presenting The best ff Motivational speeches ff International conferences ff Crisis communication for ff Mentoring and coaching ff Company events ff Product presentations the best International Business Partners In/Formal Networking ff Business meetings ff VIP hospitality (eg. golf, horse races) ff International meetings ff Business dinners ff Acquisitions and purchases ff Informal meetings Language Performance Feedback Language Nuances ff Live coaching during a meeting or presentation ff Exact terms ff Analysis of written communication ff Strong and weak expressions and phrases ff Activities recommended for future development ff Cross culture Premium Language Consulting is not a regular class, it is a consultation and individual language mentoring which is tailor-made according to the client’s needs. A specification of this service is the high professionalism of the mentors, with maximum emphasis on meeting the demanding requirements of any client, time customisation and flexibility. The consulting can be provided in English, German or Czech. WHO THIS SERVICE IS FOR Ludmila Lukešová Key Account Manager “ This service is primarily intended for top management, business and financial directors or CEOs who have very little time and often don’t want regular language training, for example because their ” language skills are quite advanced and they only need specific consultations. 46
REFERENCES The technical director of an international automotive The director for Central and Eastern Europe of one of the company prepared for a speech for the opening ceremony of biggest brewery companies in the world prepared for motivational a new model on the market at the Geneva Motor Show. They speeches to the individual managers of local companies in the had two weekend meetings, during which the emphasis was context of restructuring the company. The preparation took 12 on fluency and elegance of speech, taking into account the half-day meetings with our language coach during which they importance of the event. practised the specific speeches and prepared for possible reactions. PRICE Standard price: 60 minutes 2 899 Kč The price is without VAT. The initial consultation is free. The price will always be calculated individually according to the requirements (topics, intensity, location, number of consultations, preparation of the mentor etc.) The exact price will always be calculated specifically for you. For long-term use of the service we can set special price conditions. The price always includes the services, including analysis of client needs and time and overall performance of services 47
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ADDITIONAL SERVICES
E-LEARNING ff We offer top-range e-learning. ff www.onlinejazyky.cz Any other ff A tool for practising language skills and knowledge. demands ff Six world languages, general and specialised courses. ff If you need e-learning with a specific content (focused on a particular thematic area), we will be happy to prepare it for you. ff One year of teaching entails more than 100 hours of instruction and practice and over 1,200 new words and phrases. ff E-learning is an interactive option for self-study, but we recommend it as a complementary tool to conventional training with a teacher, not as a separate product. SKYPE LESSONS ff If you are really busy or travel a lot we will gladly prepare Skype lessons for you. ff If you miss your lesson or you can’t attend it, you can have it with your teacher through Skype. 50
INDEPENDENT AUDIT, RECRUITMENT TESTING ff We offer our clients the independent testing of employees or candidates in the recruitment process. ff A standard part of testing is a language test and a personal interview in the given language for the comprehensive testing of both active and passive language skills. ff Results according to the Common European Framework of Reference for Languages are supplemented with verbal commentary and recommendations for future study. ff Fast, economical and flexible solutions. INTERNATIONAL EXAMS ff We are certified to prepare students for ESOL exams from the University of Cambridge. ff We offer preparation courses for exams in which the concept of the course corresponds to the target test; lessons also include practice (mock) tests. ff We arrange all the registration paperwork for most international tests. 95% student success rate in 2017 a motivational training element a form of measuring language levels or progress 51
CROSS CULTURE TRAINING ff Differences between various cultures and nations for those moving abroad, including to the Czech Republic. ff Personalised courses compare the cultures, communication, customs and environment of the relevant countries. ff This type of course is used primarily by multinational corporations and Czech firms that do a great deal of business in foreign markets. 52
CONTACT James Cook Languages s.r.o. Tel.: +420 226 200 022, +420 774 784 066 E-mail: jazyky@jcl.cz IČ: 26753456, DIČ: CZ26753456 Web: www.jcl.cz Follow us on social media: CZECH REPUBLIC Prague (headquarters) Florentinum (reception C) Na Florenci 2116/15 110 00 Praha 1 Brno Dům Jakub Jakubské náměstí 127/5 602 00 Brno Ostrava 28. října 3346/91 702 00 Ostrava Mladá Boleslav Václavkova 1115 293 01 Mladá Boleslav SLOVAKIA Bratislava Laurinská 18 811 01 Bratislava POLAND Warsaw ul. Wilcza 31 lok. 5 00-544 Warszawa In case of misprints, we reserve the right to make any changes 53 to the information in this catalogue.
www.jcl.cz James Cook Languages s.r.o. Florentinum Na Florenci 2116/15 110 00 Praha 1
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