Amazon's AI Cameras Are Punishing Drivers for Mistakes They Didn't Make
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Amazon’s AI Cameras Are Punishing Drivers for
Mistakes They Didn’t Make
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Amazon delivery drivers say surveillance cameras installed in their vans have made them lose income for
reasons beyond their control.
By Lauren Kao ri Gurley
Sept ember 20, 2021, 1:47pm
In early 2021, Amazon installed AI-powered cameras in
the delivery vans at one of its depots in Los Angeles. On the Clock
Derek, a delivery driver at the facility, said the camera in On t he Clo ck is
Mo t herbo ard's + ENGLISH
his van started to incorrectly penalize him whenever cars repo rt ing o n t he
cut him off, an everyday occurrence in Los Angeles o rganized labo r
mo vement , gig
traffic.
wo rk, aut o mat io n,
and t he fut ure o f
“Maintain safe distance,” the camera installed above his wo rk.
seat would say when a car cut him off. That data would be SEE MORE →
sent to Amazon, and would be used to evaluate his
performance that week and determine whether he got a
bonus.
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“Every time I need to make a right hand turn, it inevitably happens. A car cuts
me off to move into my lane, and the camera, in this really dystopian dark,
robotic voice, shouts at me," Derek, who asked to remain anonymous because he
feared retribution from Amazon, told Motherboard. "It's so disconcerting. It’s
upsetting, when I didn't do anything.”ADVERTISEMENT
In February, Amazon announced that it would install cameras made by the AI-
tech startup Netradyne in its Amazon-branded delivery vans as an “innovation”
to “keep drivers safe.” As of this month, Amazon had fitted more than half of its
delivery fleet nationwide with this technology, an Amazon spokesperson told
Motherboard.
Motherboard spoke to six Amazon delivery drivers in California, Texas, Kansas,
Alabama, and Oklahoma, and the owner of an Amazon delivery company in
Washington who said that rather than encourage safe driving, Netradyne
cameras regularly punish drivers for so-called "events" that are beyond their + ENGLISH
control or don't constitute unsafe driving. The cameras will punish them for
looking at a side mirror or fiddling with the radio, stopping ahead of a stop sign
at a blind intersection, or getting cut off by another car in dense traffic, they
said.
The Netradyne camera, which requires Amazon drivers to sign consent forms to
release their biometric data, has four lenses that record drivers when they detect
“events” such as following another vehicle too closely, stop sign and street light
violations, and distracted driving.
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When the camera detects an “event,” it uploads the footage to a Netradyne
interface accessible to Amazon and its delivery companies, and in some
instances, a robotic voice speaks out to the driver: “distracted driving” or
“maintain safe distance.”ADVERTISEMENT
Each time the camera registers an event, footage is uploaded into a system,
recorded, and affects a score drivers receive at the end of the week for safe
driving.
For many Amazon drivers, these performance scores determine whether they
receive weekly bonuses, prizes, and extra pay.
+ ENGLISH
06:45
The driver in Los Angeles told Motherboard that he has tried to contest events
with Amazon with no luck.
“When I get my score each week, I ask my company to tell me what I did wrong,”
the driver told Motherboard. “My [delivery company] will email Amazon and cc'
me, and say, ‘Hey we have [drivers] who'd like to see the photos flagged as
events, but they don't respond. There's no room for discussion around the
possibility that maybe the camera's data isn't clean.”
Jamie Gomez, a former Amazon delivery driver in Sugar Land, Texas said the
Netradyne camera in his van has also detected “events” that didn’t actually
happen, but that impacted his performance score at Amazon, which determined
whether he received prizes, such as rain jackets, from his delivery company.ADVERTISEMENT
“Before I would be able to win prizes and stuff, as soon as cameras came along, it
went downhill,” Gomez said.
ADVERTISEMENT
+ ENGLISH
Amazon drivers believe that AI-powered surveillance cameras have served as a
cost-saving measure for the company. Amazon delivery drivers and delivery
companies, known as “delivery service partners,” which contract with Amazon
and employ drivers, have reported losing income from erroneous citations
registered by Netradyne.
“It’s consistently beeping at drivers all
day long. This creates a massive
distraction to drivers on the road, and
it creates a massive workload for
delivery companies to review video.”
“The Netradyne cameras that Amazon installed in our vans have been nothing
but a nightmare,” a former Amazon delivery driver in Mobile, Alabama told
Motherboard. “They watch every move we make. I have been ‘dinged’ for
following too close when someone cuts me off. If I look into my mirrors to make
sure I am safe to change lanes, it dings me for distraction because my face is
turned to look into my mirror. I personally did not feel any more safe with a
camera watching my every move.”ADVERTISEMENT
One current Amazon delivery driver in Oklahoma, who asked to remain
anonymous because he feared retaliation from Amazon and his delivery
company, told Motherboard that the biggest problem with Netradyne cameras is
the frequency with which they detect false stop sign violations.
“Most false positives we get are stop sign violations,” he said. “Either we stop
after the stop sign so we can see around a bush or a tree and it dings us for that,
or it catches yield signs as stop signs. A few times, we've been in the country on a
dirt road, where there's no stop sign, but the camera flags a stop sign.”
+ ENGLISH
ADVERTISEMENT
Multiple drivers said this means they've started to stop at stop signs twice, once
before a stop sign for the Netradyne camera, and another time for visibility
before crossing an intersection. Amazon delivery drivers are frequently under
high pressure to meet delivery quotas as quickly as possible in order to qualify
for Amazon's bonuses.
THE NETRADYNE INTERFACE CAN BE ACCESSED BY AMAZON AND THE DELIVERY COMPANY THAT EMPLOYS A
DRIVER.
"One of the safety improvements we’ve made this year is rolling out industry-
leading telematics and camera-based safety technology across our delivery
fleet," Alexandra Miller, a spokesperson for Amazon told Motherboard. "This
technology provides drivers real-time alerts to help them stay safe when they are
on the road."ADVERTISEMENT
Netradyne did not respond to a request for comment.
Do you have a tip to share with us about Amazon? Please get in touch with
the reporter via email lauren.gurley@vice.com or Signal 201-897-2109.
Since Amazon installed Netradyne cameras in its vans, Miller claims that
accidents had decreased by 48 percent and stop sign and signal violations had
decreased 77 percent. Driving without a seatbelt decreased 60 percent, following
distance decreased 50 percent, and distracted driving had decreased 75 percent.
+ ENGLISH
Amazon delivery companies around the country are at different stages of rolling
out this technology, and grouped into cohorts, but Miller said this data is
comprehensive since the pilot installment of Netradyne.
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F or Amazon delivery companies, which receive bonuses by earning
"fantastic" scores on a weekly scorecard, Netradyne “events” can ruin a
scorecard, meaning the delivery company doesn't receive income it needs to pay
for vehicle repairs, consumables, damages, support staff and bonuses for
drivers.
Every week, Amazon gives each delivery driver a tier rating, which ranges from
“fantastic” to "good" to “fair” to “poor” based on a series of metrics, including
Netradyne events. Each Amazon delivery company receives a scorecard thatADVERTISEMENT
combines all its drivers' scores, according to a scorecard reviewed by
Motherboard.
“Amazon uses these cameras allegedly to make sure they have a safer driving
workforce, but they're actually using them not to pay delivery companies,” an
owner of an Amazon delivery company in Washington told Motherboard. The
owner said he received no training on how to use Netradyne cameras. “They just
take our money and expect that to motivate us to figure it out.”
Miller, the Amazon spokesperson, said “each Delivery Service Partner is trained + ENGLISH
on the safety technology and are required to communicate to their teams how
the events impact the DSP scorecard.”
VIMEO
According to an internal document obtained by Motherboard, which explains
how Amazon weighs an array of metrics that make up the delivery company's
scorecard, “safety and compliance” make up 40 percent of a delivery service
partner's score. This includes a “safe driving metric” calculated by a smartphone
app known as Mentor, a “seatbelt off rate,” a “speeding event rate,” “sign/signal
violations rate,” “a distractions rate,” and a “following distance rate.”
In June, Motherboard reported that Amazon delivery companies were
encouraging drivers to shut off the Mentor app that monitors safety in order to
hit Amazon's delivery quotas.
ADVERTISEMENTEach of these metrics has a specificADVERTISEMENT
definition. According to the document, the
following distance, for example, “measures how DSPs are performing in terms of
leaving enough following distance from the vehicle in front. Netradyne will
create a Following Distance event if a [driver] has 0.6 seconds or less following
distance from the vehicle in front.”
“Each time a [driver] doesn't leave enough following distance, Netradyne
registers 1 event, and the [delivery company's] weekly score is the sum of all
following distance events divided by the number of trips," the document
continues. “[Delivery companies] who receive a fantastic score typically achieve + ENGLISH
5 events per 100 trips or less.”
VIMEO
Amazon currently defines stop sign and street light violations as “any time a DA
[delivery associate] drives through/past a stop sign without coming to a full
stop, illegal U-turns… and street light violations, which are triggered anytime a
[driver] drives through an intersection when the light is red.”
Each red light violation counts as 10 stop sign violation events. In order to earn
a “fantastic” score, delivery companies must earn 50 events per 100 trips or
less.
“If your safety rating is not fantastic, you don’t get a bonus,” the Amazon
delivery company owner in Washington told Motherboard. “They say 'we’re
safety obsessed’ or whatever bullshit, but this camera costs delivery companies
hundreds of dollars in revenue each week that they need to train drivers and
survive. Without the bonus, you don't survive, you go out of business.”
ADVERTISEMENTADVERTISEMENT
A nnoyed by, and in many cases, fearful of surveillance, some drivers have
begun placing stickers over the cameras to avoid the camera from
recording footage of them.
Others wear sunglasses to circumvent the camera's “distracted driving” monitor,
which they say is hyper-sensitive. + ENGLISH
"Before I would be able to win prizes
and stu , as soon as cameras came
along, it went downhill.”
According to an internal document obtained by Motherboard, Amazon collects
three types of distraction, including when a driver looks down, when a driver
looks at their phone, and when a driver talks on the phone. In order to earn
"fantastic" scores and receive bonuses, Amazon delivery companies must
register less than five "distraction events" per 100 delivery routes.
“Most drivers at my company cover the cameras up with stickers, because the
cameras get to be a nuisance,” an Amazon delivery driver who works at an
Amazon delivery station in Shepherdsville, Kentucky told Motherboard. “They
ping all day and people get horrible scores, but it’s a lie. They didn’t do anything
bad. It’s impossible to stop at stop signs every time like they want you to.”
“If we brought up problems with the cameras, managers would brush it under
the table, they're only worried about getting the packages out,” he said. “So we
cover them up. They don't tell us to, but it's kind of like ‘don't ask, don't tell.’”
ADVERTISEMENTADVERTISEMENT
On Reddit, an Amazon delivery driver recently posted a screenshot of a series of
messages from their delivery service company owner, saying drivers who
+ ENGLISH
registered a single event on “Netradyne” would not be eligible for bonuses,
because the company had lost thousands of dollars from seatbelt violations.
”Good morning team: I just watched about 12 videos of someone here on the
team with NO SEATBELT on," the texts read. "This will damage my revenue and
our scorecard for next week. Several thousands of dollars GONE. If you show up
for any event on NETRADYNE, your incentive will be gone automatically.”
Drivers say that with their steep delivery quotas and the fact that they are often
getting in and out of the truck, buckling and unbuckling their seatbelt dozens of
times in a single neighborhood can slow down the delivery process significantly.
The delivery companies' overall safety score determines whether delivery
companies earn bonuses from Amazon for the week, which can amount to
thousands of dollars for a company that delivers tens of thousands of packages a
week—and can be the difference between surviving and going bankrupt for a
delivery company, which employs anywhere between 15 and 40 drivers. One
Amazon delivery service partner owner said Amazon pay 15 cents extra per
package if their fleet receives a "fantastic" score.
"They say 'we’re safety obsessed’ or
whatever bullshit, but this camera
costs delivery companies hundreds ofADVERTISEMENT
dollars in revenue each week that they
need to train drivers and survive.”
According to an Amazon delivery service partner scorecard obtained by
Motherboard, delivery companies are allotted four weeks of practice with
Netradyne cameras before its metrics impact their scores, but none of the
drivers Motherboard spoke to said they received formal training on how
Netradyne “events” can impact their scorecards.
+ ENGLISH
In July, Motherboard reported that two Amazon delivery companies in Portland
terminated their contracts with Amazon, in a rare act of protest against Amazon
for imposing a financially unsustainable business model on them. In a letter to
Amazon, their lawyer cited the Netradyne cameras as one way Amazon exerts
unreasonable control over their business operations.
A mazon's delivery service partner program relies on 2,000 small delivery
companies that employ 115,000 drivers in the United States to deliver
billions of packages each year. Amazon skirts liability for these drivers through
this contract model, but requires delivery companies to adhere to a set of rules
around hiring, drivers' appearances and social media activity, pay, routes, and
safety mechanisms, including Netradyne cameras.
Motherboard spoke to four drivers and the owner of an Amazon delivery
company who said it isn't possible under most circumstances for an Amazon
delivery company to appeal erroneous violations with Amazon, although
Amazon does have an automated portal for the appeal process where delivery
companies can submit a feedback ticket to Amazon and dispute “events.”
“If you get an event at our company, you get a phone call. It’s an ass chewing.
We’re not able to go to the manager or [delivery service partner] owner to
appeal,” the driver in Oklahoma said. “We would love to but they won’t bother
with it, unless you have clear evidence already.”AI experts have noted that AmazonADVERTISEMENT
and other companies rely on algorithms,
such as worker surveillance systems, that increase their profits and cut wages.
“The ability of automated management platforms to manipulate (and arbitrarily
cut) wages has been at the heart of worker grievances,” a 2019 report from New
York University's AI Now Institute said. “AI threatens not only to
disproportionately displace lower-wage earners, but also to reduce wages, job
security, and other protections for those who need it most.”
A spokesperson for Amazon told Motherboard that a team of Amazon employees
manually reviews all events that are appealed to ensure that erroneous events do + ENGLISH
not impact drivers or Amazon delivery companies.
The delivery company owner in Washington said the number of events
registered by Netradyne per week, the amount of labor involved in reviewing
them, and the low likelihood that an “event” would be overturned, made the
appeal process futile.
“It’s consistently beeping at drivers all day long,” the owner of the Amazon
delivery company in Washington said. “This creates a massive distraction to
drivers on the road, and it creates a massive workload for delivery companies to
review video. It's way too much labor to get it done every week. If you get 600 or
700 events a week, drivers might never get coaching on it.”
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+ ENGLISH
Amazon’s Cost Saving Routing Algorithm Makes
Drivers Walk Into Tra ic
"It’s fucking horrendous, honestly. [You're crossing] multiple lanes, busy tra ic."
By Lauren Kao ri Gurley
June 2, 2021, 2:33pmMike, an Amazon delivery driver in central ADVERTISEMENT
Florida, is accustomed to
jogging back and forth across three-lane highways to deliver packages. He On the Clock
has sprinted across busy commercial streets during rush hour, and crossed On t he Clo ck is
Mo t herbo ard's
rural highways on foot at sundown. repo rt ing o n t he
o rganized labo r
mo vement , gig
"I find the most dangerous to be smaller two-lane highways with almost no
wo rk, aut o mat io n,
room to pull off the road," Mike told Motherboard in May. (Mike spoke on and t he fut ure o f
condition of pseudonymity because he fears he could lose his job for wo rk.
speaking to the press.) "The speed limits on these roads will often be 50-60 SEE MORE →
mph and we’re having to pull halfway off the road and then [walk across] + ENGLISH
... oftentimes at night."
ADVERTISEMENT
If it were up to him, Mike said, he would never run across a highway with his arms full of
packages. But the routing algorithm designed for its Flex app by Amazon's research scientists
often makes it unavoidable, according to a source with direct knowledge of Amazon's routing
algorithm. In North America and Europe, roughly 85,000 contracted delivery drivers rely on this
algorithm to do their jobs. While crossing the street in a quiet suburban neighborhood is probably
safe, doing so on a 50 mph highway can be deadly.
Motherboard spoke to Amazon delivery drivers who work in Florida, Illinois, Michigan, South
Carolina, Tennessee, Indiana, and California who described sprinting across the street—or the
highway—to follow the Flex app's directions.ADVERTISEMENT
This app determines delivery routes for both Amazon's contracted delivery drivers, who drive
Amazon-branded vans, and members of its independent contractor workforce, known as Amazon
Flex drivers, who drive their own cars. When a driver has to make deliveries to several addresses
that are clustered together, the Flex app combines them into a single stop, rather than make a
stop at each address. Drivers call these "group stops," while Amazon research scientists and
engineers tasked with optimizing routes that incorporate hundreds of stops per shift refer to this
routing mechanism as "stop consolidation."
“Stop consolidation is a big thing [at Amazon].
+ ENGLISH
Without it, the routes would be too expensive.”
These stops often include addresses on both sides of a street—or highway. Rather than directing
drivers to make a U-turn and deliver packages on one side of the street and then the other, the
app instructs drivers to cross the street on foot. Depending on the size and number of packages,
the driver might have to walk across the street multiple times, or run in order to meet Amazon's
delivery quotas.
AMAZON'S ROUTING ALGORITHM COMBINES MULTIPLE NEARBY ADDRESSES WITH DELIVERIES INTO A SINGLE STOP. IN THE
EXAMPLE ABOVE, A, B, AND C ARE STOPS. WHILE STOPS A AND C ARE DELIVERIES TO A SINGLE HOUSE, STOP B REQUIRES A
DRIVER PARK AND THEN DELIVER TO SEVEN HOUSES ON FOOT, WALKING—OR SPRINTING—BACK AND FORTH ACROSS THE STREET TO
DO SO. THIS PROCESS SAVES TIME BUT CAN BE HIGHLY DANGEROUS FOR DRIVERS CROSSING HIGHWAYS AND BUSY COMMERCIAL
STREETS. (JOANA SOBRAL)
An Amazon dispatcher whose job it is to monitor Amazon delivery drivers' progress on their
routes using GPS on the Flex app said sometimes group stops on the Flex app are so spread out—
with houses a quarter mile apart—that it takes 15 minutes to run up and down and back and forth
across streets to make the deliveries. "You're hauling ass to get to these houses, sometimes
running across four lanes of traffic," the dispatcher, who quit their job at an Amazon delivery
depot in upstate New York in May, said.
Amazon's contracted delivery drivers must use the app and follow its directions to make
deliveries, meanwhile Amazon's gig workers—who are independent contractors—can manually
change Amazon's routing order, but must use the app to make their deliveries.
ADVERTISEMENTADVERTISEMENT
“Stop consolidation is a big thing [at Amazon]," a source with direct knowledge of Amazon's
routing algorithm for delivery drivers said. "Without it, the routes would be too expensive.”+ ENGLISH
At Amazon, which pays delivery companies a fixed rate per delivery route each day regardless of
how long it takes, the goal is to squeeze in as many deliveries as possible on a route, the source
with internal knowledge of how Amazon creates its delivery routes said. Amazon delivery drivers
have complained that their deliveries quotas have increased during the pandemic despite being
asked to complete their deliveries in the same 10-hour shifts.
"The main goal [at Amazon] is to make them deliver the most packages as possible in [a shift]
because then we have to hire fewer drivers," the source familiar with Amazon's routing algorithm
said. Hiring fewer drivers means the employer can pay less into worker's compensation,
disability, and other employment benefits.
Do you have a tip to share with us about Amazon? Do you have information about accidents
involving Amazon delivery drivers? We’d love to hear from you. Please get in touch with the
reporter Lauren via email lauren.gurley@vice.com or securely on Signal 201-897-2109.
Alexandra Miller, a spokesperson for Amazon Logistics, denied that Amazon delivery drivers
frequently jaywalk across busy intersections and run across high-speed rural highways, and said
that if the company identifies data quality issues or defects in its maps, it fixes them promptly.
“Our routing system is designed to make the delivery experience as easy as possible for drivers
and prioritizes same side of the street deliveries, unless the road is safe to cross," Miller said.
ADVERTISEMENTADVERTISEMENT
Amazon's delivery route algorithm is designed to maximize efficiency by finding the most optimal
+ ENGLISH
way to route drivers, according to the source with knowledge of Amazon's internal routing
algorithms. These optimized routes, though, often have Amazon delivery drivers—who report
working under excess pressure and time constraints to deliver upwards of 400 Amazon packages
a day during 10-hour shifts—running across the street while in danger of getting hit by traffic.
“Sometimes you'll get a stop where you'll be
delivering six packages on one side of the
street and seven on the other side and
someone ordered a 50 pound page of dog food
or cat litter, and you're struggling."
Amazon's delivery drivers are technically employed not by Amazon but by third-party
contractors, known as delivery service partners, of which there are more than 800 worldwide.
Despite this employment arrangement, which removes Amazon's responsibility for accidents and
other liabilities on the road, Amazon research scientists design the algorithms that determine the
routes of drivers who deliver its packages.
"It’s fucking horrendous, honestly," an Amazon delivery driver in Grand Rapids, Michigan who
quit in May told Motherboard. "[You're crossing] multiple lanes, busy traffic."
ADVERTISEMENTADVERTISEMENT "I was mostly worried about getting hit by cars," said an Amazon delivery driver in Rosemead, California, who quit in April. "I had to be on the lookout for drivers speeding through, drivers who could lose control and end up hitting me." + ENGLISH "In our training, they promoted 'group stops,' saying that it would make our jobs easier," an Amazon delivery driver in Charleston, South Carolina, told Motherboard. "But sometimes you'll get a stop where you'll be delivering six packages on one side of the street and seven on the other side and someone ordered a 50 pound page of dog food or cat litter, and you're struggling." "Sometimes I'm crossing a main highway, and I just park in the center meridian rather than run across a four-lane highway at dusk," he said. Another Amazon dispatcher confirmed that so-called group stops where Amazon drivers must traverse busy streets on foot are common. "This happens to my drivers every single day," the Amazon dispatcher in Indiana told Motherboard. "You have to park on one side of the street, and run across two lanes, when it's very, very busy." The Flex app allows Amazon drivers to make U-turns, park in center turn lanes, or drive the wrong way down the street, but doing so sets them back on precious time to complete their routes and, breaking traffic laws and "parking [a] van unattended in a non-parking zone or area," can result in discipline that can lead to termination, according to Amazon's disciplinary policy. Designing delivery routes for last-mile logistics companies like Amazon isn't a straightforward task. Rather than making hundreds of thousands of individual routes each day, research scientists create algorithms. These determine how routes are dispersed geographically to and from different
ADVERTISEMENT
Amazon delivery depots and in what order each driver must deliver packages to complete as
many deliveries as possible in a given amount of time.
Unlike Uber and Lyft rides, which require algorithms to determine the single fastest route a
driver can take between point A and point B, route designers at delivery companies like Amazon
and FedEx are required to solve mathematical problems involving a large set of variables
involving destinations and distances. Finding the most efficient path that travels through all of
them is often called the "vehicle routing problem."
ADVERTISEMENT + ENGLISH
Research scientists have yet to develop a best solution for designing vehicle routes with multiple
stops, despite decades of research, but delivery companies have developed different methods to
create optimal routes. Typically, this means finding the shortest route, but some companies have
chosen to focus on cutting delays, such as traffic and wait time making left-hand turns.
Motherboard reached out to the top package delivery carriers, UPS and FedEx, and the United
States Postal Service to find out whether their routes also force package carriers to run across the
street.
A spokesperson for the Postal Service said mail carriers occasionally cross the street on foot at
crosswalks or deliver in zig-zag patterns in certain neighborhoods while following traffic rules.
"Every carrier is required to observe all local traffic and safety laws, using crosswalks when
crossing busy streets, and following traffic signals or the direction of traffic control personnel,"
said Kimberly Frum, a spokesperson for the Postal Service.ADVERTISEMENT
UPS told Motherboard that its drivers do not deliver on both sides of the street at once but deliver
on the odd then even sides of the street. "We find it safer and more efficient to design delivery
areas ('routes') that have our drivers delivering the odd side of the street from origin to an apex,
turning once, then delivering the even side of the street," the spokesperson for UPS, said.
“FedEx couriers and service providers combine the use of advanced route optimization
technologies with their local knowledge and experience to enhance delivery efficiencies," a FedEx
spokesperson said, but did not answer a question about whether FedEx drivers were ever
required to cross the street on foot.
+ ENGLISH
Motherboard spoke to FedEx drivers in Michigan and Illinois, including a former Amazon
delivery driver, who said FedEx had never required them to cross a busy street on foot, and that
its internal routing system allows them to rearrange their stops.
Amazon delivery drivers also complain that stop consolidation makes it appear like a driver's
workload is lighter than it actually is when the driver sees the number of stops on their route for
the day. A group stop is considered a single stop even if it's a delivery to seven different buildings,
or 20 units within an apartment complex, for example.
"They bunch stops together so it doesn't look like they're working us into the ground as much," an
Amazon delivery driver in Windsor, New York told Motherboard. "It will say 200 stops on a route
but in reality I'll have 240 stops."
TAGGED: LABOR,DELIVERY,AMAZON PRIME, PACKAGES,ON THE CLOCK
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