CBHnews - Cheltenham Borough Homes

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CBHnews - Cheltenham Borough Homes
GREAT                   STRONGER      INSPIRED
                       HOMES                   COMMUNITIES   PEOPLE

                                 CBHnews
                                                             WINTER 2021

     Win £50 vouchers
     Hamper Scamper is a success!
     Rise above the damp in your home

     FREEPHONE 0800 408 0000
     VISIT cbh.org
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17942.01_CBH_News_Winter_16pp_2020 v5.indd 1                            08/01/2021 17:29
CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                                               WINTER 2021

          A HAMPER                                                                                             DEVELOPMENT UPDATE
          SCAMPER                                                                                              – HOT OFF THE PRESS!
          SUCCESS!
                                                                                                               In December we were pleased to hand          We have also completed on an exciting
                                                                                                               over the keys to, two two-bedroom flats      property acquisition in the centre of town,
                                                                                                               and a two-bedroom house for shared           that will contribute towards our ambition to
                                                                                                               ownership at Prestbury Road; it is great     provide high quality homes for all and be our
          Helping families get into the festive spirit                                                         to have these handed over before
                                                                                                               Christmas for people to settle into
                                                                                                                                                            first acquisition solely for the private rented
                                                                                                                                                            sector. More details will follow in the new
          Things have felt a little different this year due    It was a huge success, as we dusted off our     their new homes.                             year... watch this space.
          to COVID-19, but that didn’t stop us spreading       elf hats to help the fantastic cause.
          a little festive cheer throughout December.
                                                               We’re thrilled to announce our fantastic
          We supported the CCP’s (Caring for
          Communities and People) Hamper Scamper
                                                               colleagues raised £610 for food donations       PARTNERSHIP WORKING PROVIDES EIGHT,
                                                                                                               NEW AFFORDABLE HOMES READY FOR
                                                               and brought 44 gifts for local children.
          local charity appeal to help provide gifts and
          food hampers to families who struggle to             A HUGE thank you to everyone who
          afford food and heating bills, as well as anyone     fundraised, donated or gave up their time       FAMILIES BEFORE CHRISTMAS
          who may be isolated during the festive season.       to help make the appeal such a success.
                                                                                                               Holy Name Hall, a former church hall,        on the site as part of Cheltenham Borough
                                                                                                               built in the early 1960’s on Pennine         Council and Cheltenham Borough Homes’

          Win £50 vouchers!
                                                                                                               Road, Cheltenham has received a              £180m investment in quality homes and
                                                                                                               major transformation to help meet the        thriving communities.
                                                                                                               affordable housing need in the town.
                                                                                                                                                            The name Ingleborough Mews came from
                                                                                                               Cheltenham Borough Homes purchased           the fact they are situated on Pennine Road,
          We know that Christmas is an expensive time for many, which is why we
                                                                                                               the church hall which had been closed for    as Ingleborough is a place located in the
          are starting 2021 with an opportunity for you to win one of three £50 high                           a number of years, on behalf of Cheltenham   Pennine Hills.
          street vouchers.                                                                                     Borough Council, from the Diocese in
                                                                                                               February 2019.                               Eight families were given the keys to
          This will also give us a better idea of how many     Remember you’ve got to be in it to win, so                                                   their new homes in the weeks leading up
          of you enjoy reading CBHnews.                        what you waiting for? Email your answers by     Architects were able to design eight,        to Christmas so they could be settled in
                                                               the 28 February 2021 with your name, address,   two-bedroom affordable houses for rent       time for Christmas.
          There are a range of different brands you can
          shop from, so why not give your bank account         email and number to comms@cbh.org or send
          a chance to recover by taking part. It’s simple,     to Communications Team, Cheltenham House,
          read through this edition of CBHnews and let         Clarence Street, Cheltenham, GL50 3JR.
          us know the answers to the following questions:      All terms and conditions available on our
           1 How many baking and crafting packs
                                                               website at cbh.org
                 did our volunteer Lou deliver to families
                 over Christmas?
           2 How do you avoid condensation when
                 cooking in the kitchen?
           3 Which page will you find the following
                 quote ”....It is really lovely to have such
                 kind and helpful staff that actually
                 talk to you.”

           COVER PHOTO: Our amazing volunteer Lou (left),
           receives her baking pack from our Community
           Investment Officer, Alexis (see page 12).                           Resource Reg. No. 2110

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CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                                    WINTER 2021

          OUR PLANS FOR                                                                             STRONGER COMMUNITIES:
          THE FUTURE                                                                                Enhance the way we engage
                                                                                                    with our customers, through the
                                                                                                                                                 Continue to invest and
                                                                                                                                                 support the Action on ACE’s
                                                                                                                                                 project to help young people and
          Your valuable feedback has guided us and is at the heart of our priorities for the        expansion of online services, to
          future, along with our promise to make Cheltenham a better place to live.                 make it easier for you to get in             their Families.

          Below are some of the highlights and achievements.                                        touch with us.                               Work closely with CBC and our partners to:
                                                                                                    The disruption of recent months has meant    • Support families who are struggling
            GREAT HOMES:                                                                            we’ve had to change the way we work so we
                                                                                                    can safely move towards a ‘better normal.’
                                                                                                                                                   financially
                                                                                                                                                 • Assist Adults and older people who
                                                                                                    While our reception areas are closed due       need extra help with their health and
              Continue our close working                  Our new development                       to lockdown, we are no longer taking           care needs
              partnership with Cheltenham                 at Monkscroft Villas will                 payments in cash.
                                                          provide 27 new homes and on the former                                                 • Tackle any loneliness or isolation,
              Borough Council to meet demand              site of Holy Name Hall on Pennine Road    This has proven to be a real success with      particularly during these difficult times
              for more affordable homes.                  the keys to 8 homes were handed over to   positive feedback from you and we’re
                                                          the new tenants at the end of 2020.       reinvesting the savings made from doing      • Help people find employment and
              We were extremely                                                                                                                    get the training opportunities they
              pleased to hear that                                                                  this into alternative payment options and
                                                          We also buy homes on                                                                     need to thrive
                                                                                                    developing a CBH app to improve access

              87%
                                                          the open market which
                                                                                                    to our services.
                                                          are then rented out to                                                                 Help families secure and sustain a long
              of you are happy with the quality of your   CBH tenants. In 2019/20                                                                term place they can call home.
                                                          we purchased 27 properties,               Continue to provide a high level of
              home and a fantastic                                                                  customer service, using your feedback to     On average we’ve prevented
                                                          another way to help provide

              92%                                                                                                                                150
                                                          more, much needed housing.                continually shape the services we deliver.
                                      of you feel safe.
              We believe everyone deserves a safe and
              secure place they can call home, so
                                                          We’re committed to
                                                          supporting the council’s
                                                                                                    90%
                                                                                                    of you told us you are
                                                                                                                                                 people from becoming
                                                                                                                                                 homeless each year.
                                                          Carbon Strategy
              we’re working with CBC to bring                                                       happy with CBH and
                                                          We will look to make the new                                                           We work proactively with local partners

              500
              high quality, affordable homes
                                                          homes we build more energy
                                                          efficient to support the town’s
                                                          drive to reduce carbon emissions.
                                                                                                    85%                                          to come up with solutions to prevent
                                                                                                                                                 homelessness.
                                                                                                    are satisfied we are listening and acting    Last year, our Housing Options Team
              to the town over the next 5 years.                                                    upon your views.                             helped people across Cheltenham
                                                                                                    It’s great to see you’re happy with what     claim a life-changing
                                                                                                    we are doing, but don’t worry we know
                                                                                                    there’s always room for improvement          £1.5m
            INSPIRED PEOPLE:                                                                        and will continue to talk to you to find
                                                                                                    out how we can do things better.
                                                                                                                                                 in additional benefits.

              Provide our colleagues with                 We couldn’t do the work we                Provide our customers with the
                                                          do without our amazing colleagues.        support they need for a better
              more development and training                                                         quality of life and create
              opportunities, inspire the right            Their caring and neighbourly approach     neighbourhoods that thrive.
              people to join the business                 to see the person, not the tenancy and
              so we can continue to look                  go the extra mile,                        We will deliver services tailored
                                                          is what makes                             around individual needs.
              after our customers and provide
              them with the services they need.           CBH so unique.

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17942.01_CBH_News_Winter_16pp_2020 v5.indd 4-5                                                                                                                                                 08/01/2021 17:30
CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                                   WINTER 2021

          COME                                                                                    YOUR RENT-FREE WEEKS
          ON
                                                                                                  Wondering when your rent-free weeks
                                                                                                  are? We’ve got all the information you
                                                                                                  need on cbh.org

          BOARD!
                                                                                                  Don’t forget, if you are behind on your payments,
                                                                                                  we will expect you to pay in rent free weeks
                                                                                                  to reduce them. If you’re struggling financially, let
                                                                                                  us know as soon as possible as we’re here to help,
                                                                                                  give us a call on 0800 408 0000 (see back page)
          We’re on the lookout
          for new Members!
          Make a difference in 2021
          by joining our Board                                                                  REPLACING YOUR
          Jason Langley, shares why he enjoys his role as Chair of the Board:
                                                                                                BATHROOM OR KITCHEN
                                                                                                Ever wondered when your kitchen and bathroom is going to be replaced?
          “I was living in the US and returned to the UK in 2013 to live in Cirencester.
          At the time I was studying and looking for voluntary work and wanted to find          This question was flagged up from you in the recent survey (see page 8). To answer your
          something in the housing sector. I have always felt quite strongly that everyone      question, we’ve pulled together some information on how long we would expect these to last.
          deserves a decent home. I don’t know how people can flourish without one – so         When replacing your kitchen and bathroom, we always try to offer a neutral and modern colours.
          that led me to CBH where I applied for a Board position and the rest is history.
                                                                                                We would look to replace your:
          At CBH we have always tried to be one step ahead by looking at creative,
          innovative and agile ways to respond to opportunities and challenges within
          social housing. This of course requires us all to be resilient, which is the number
          one priority for CBH. Without that we wouldn’t be able to deliver the strong
          service everyone deserves in the sustainable way we do.

          Although we have achieved a great number of milestones during my time on the                   Kitchen                         Bathroom                      External doors
          board, I think that the biggest achievement is the replacement of CBH’s entire             – every 20 years                 – every 30 years                 – every 30 years
          IT system. Although it doesn’t seem that exciting, its put CBH way ahead of the
          pack. It’s one of the most significant projects ever undertaken and is helping
          us to be fully informed so we can better understand your needs, challenges
          and wishes, helping us to ‘do more, with less.’

          CBH to me is a family, a team and a community
          that I’m very grateful to be a part of. I work with
          wonderfully talented, committed, and purposeful               INTERE
          people and that is incredibly rare. The CBH board is a                 STED?                                    Boilers                         Windows
          key part of that family and we work together by being           Please                                      – every 15 years                 – every 30 years
          collaborative and willing to ask difficult questions.
                                                                      rhian.w contact
                                                                              atts@cb
          CBH has provided me with an opportunity to contribute             for mor h.org        If you’re experiencing problems, please let our repairs team know. If you’re unsure how old
          to do some incredibly important work, to learn and              informa e              your kitchen and bathroom is, give us call on 0800 408 0000 and we can let you know when
                                                                                  tion           it was installed and when it’s due to be replaced.
          enjoy it all at the same time.”

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CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                             WINTER 2021

                                                                                                 See how your views are making a difference to our services below:

                       YOU                                                                        ASB Team                                   Housing
                       ANSWERED,                           YOU SAID                               We received feedback                       Support
                                                           AND                                    following concerns about
                                                                                                  drugs in communities and                   We have continuously
                                                                                                                                             followed Government
                                                                                                  the best way to raise this.
                                                                                                                                             guidelines so that colleagues
                                      THIS IS WHAT                                                Our ASB team have pulled together
                                                                                                  information to explain the process and
                                                                                                                                             can work safely in our independent living
                                                                                                                                             schemes during this current pandemic in
                                      HAPPENED                                                    the best way to report this – please see
                                                                                                  page 10.
                                                                                                                                             order to keep you safe.

                                      NEXT…                                                                                                  Whilst colleagues were unable to work on
                                                                                                                                             site during the first lockdown, there were
                                                                                                                                             weekly welfare calls made to our more
                                                                                                  Your kitchen                               vulnerable residents and help was given
                                                                                                                                             to those needing additional support with
                                                                                                  and bathroom                               food and prescriptions.

          A big thank you to everyone who has taken the                                           A common question that has                 You told us that having your housing
                                                                                                  popped up during the survey                support officers on site made a huge
          time to take part in our quarterly telephone survey.                                    is lifespan of your kitchen and            difference. Once we were able to return to
          So far this year we have had around 500 responses to                                    bathroom and when these can be replaced.   each site in a Covid secure way, we made
                                                                                      ellent.
                                                                       They are exc
          the telephone survey carried out by Acuity.                                             To help answer this, we’ve outlined some   sure that our colleagues were present at
                                                                                     ersonal
                                                                        I like the p              information on how long we would expect    our independent living schemes.
                                                                                     erything
          Your responses are helping us to understand how
                                                                       approach. Ev
                                                                                                  these to last – see page 7.
                                                                                    ated these
          happy you are with our services, and give us a better
          understanding of where we can improve.                      is so autom
                                                                                         ally
                                                                          days. It is re                                                     Condensation
                                                                                      ve such
                                                                        lovely to ha
          We’ve done 300 amount of calls so far this year to
                                                                                        lpful
                                                                                                  Contractors
                                                                          kind and he
          address any issues raised and how we’ve fixed these.                                                                               We received requests for
                                                                                       tually
                                                                                                                                             more information on
                                                                         staff that ac
                                                                                                  Some of you raised
          Although our satisfaction levels are high, your brilliant                                                                          preventing condensation.
                                                                             talk to you.
                                                                                                  some concerns about our
          feedback has helped us to adapt and respond to your
                                                                                                  contractors. We picked                     We approached our repairs
          needs by making some changes.
                                                                                                  this up and thanks to your                 team who have pulled together some top
                                                                                                  feedback have made some changes to         tips to help you rise above the damp – see
                                                                                                  enhance the services we deliver.           page 11 for more information on this.

                                                                                                                                                              Keep talking to us as
                                                                                                          CBH has really helped my client out
                                                                                                                                                        your views really do matter and
                                                                                                          during the current COVID situation.
                                                                                                        She is anxious in general and the team            make a difference to the way
                                                                                                             really made her feel relaxed.                CBH is run. You don’t have to
                                                                                                                                                         wait for our call, you can let us
                          They helped me out of a very tricky                                                                                           know how we are doing anytime
                         situation following a divorce six years                                                                                            at: cbh.org/complaints-
                        ago, they have given me a home and let                                                                                           compliments-and-comments/
                          me live as if it is my own. They have
                        always been quick to respond if I have
                            had an issue. I am very satisfied.

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CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                                                                WINTER 2021

          KEEPING YOUR
          NEIGHBOURHOOD                                                                                                   DON’T PUT A

          SAFE
                                                                                                                          ‘DAMP’ER ON
                                                                                                                          YOUR HOME
                                                                                                                          Condensation is something we all try to                              Mike Scourfield
          Our anti-social behaviour (ASB) team play                      your tenancy and puts you at risk of losing
          a key part in keeping your communities safe.                   your home.                                       avoid, but this can be tricky, especially
          They work with a number of agencies, and
                                                                         Our ASB Team are on hand to advise you           during the colder months.
          independently, to highlight and deal with
          issues that affect you.                                        through the process so, if you’re unsure let
                                                                         us know. We are happy to report any issues       Now winter is here, many of us will be turning   Keep your furniture away from
          They receive many different requests for                       to the Police on your behalf if you are unable   up the heating and shutting the windows to       the walls to allow air to circulate
          support, but recently we were asked about                      to do this yourself.                             keep out the cold air, unfortunately this can
          how we support individuals and communities                                                                      lead to issues with condensation.                           Keep trickle vents on your windows
          combat issues surrounding illegal drug use.                                                                                                                                 open at all times
                                                                          If you have any concerns about illegal          Our repairs manager, Mike Scourfield
          Illegal drug use or dealing is both a breach                    drug activity in your area, please report       provides a few things we can all do to help
                                                                                                                                                                           Open all windows for 20-30 minutes
          of tenancy and a criminal matter. If there are                  it by contacting one of the below.              prevent it:
                                                                                                                                                                           every morning to ventilate your
          reports of illegal drug activity within any of                  Police via 101, Crimestoppers via               “Condensation is a common problem, if            home – make sure curtains and
          the homes we manage, we actively support                        0800 555 111 or let the CBH ASB Team know       ignored it can turn your home into a damp        voiles are out of the way while
          the police with their investigations and, in                    via 0800 408 0000 or email asb@cbh.org          unpleasant place and increase your heating       doing this
          cases where criminal activity is in breach of                                                                   bills. Here’s my tips you can take to stay
                                                                                                                          warm, and keep your home free from damp:                       Keep your heating on a low level
                                                                                                                                                                                         throughout the day rather than
                                                                                                                          If you can, hang washing outside to

                              Talk to us – we can help!
                                                                                                                                                                                         blasting it for short periods
                                                                                                                          dry and avoid drying on radiators
                                                                                                                                                                           Open kitchen and bathroom
                                                                                                                                   If you have to dry washing              windows during cooking and
               Most disputes can be resolved through initial ASB officer visits, warning letters and by
                                                                                                                                   inside do this in the kitchen or        washing for at least 30 minutes
               making sure the right support is put in place for both the victim and the perpetrator.
                                                                                                                                   bathroom, so the window can be left     after to help disperse moisture
                                                       Find your local ASB officer below:                                          open and/or extractor fans switched
                                                                                                                                   on to help remove moisture                          Keep extractor fans on and clean
                                                                                                                                                                                       any fan filters regularly (at least
                                                                                                                          Cover pans when you’re cooking                               once a month)

                                                                                                                                    Don’t leave kettles and pans boiling
                                                                                                                                    for longer than necessary and use
                                                                                                                                    extraction fans where possible
            SEAN WOODS                             WENDY JOSEPH          DEREK                   CHRISTINE
                                                                         ROBERTSON               SHILSTON                 Keep the kitchen and bathroom
            Arle, Arle Farm,                       Whaddon, Town                                                          doors closed to stop moisture
            Hesters Way West,                      Centre, St Paul’s,    (Mon-Weds)              (Thurs-Fri)                                                                                        Don’t forge
                                                                                                                                                                                                                 t
            Hesters Way South,                     Alstone, Hesters
                                                                                                                          moving around your home                                                   can also fin you
            Fiddler’s Green &                      Way East
                                                                         Prestbury, Lynworth, Priors, Charlton Kings,                                                                              more inform d out
                                                                                                                                                                                                               atio
            Springbank, St
                                                                         Leckhampton, Rowanfield, St Mark’s,                                                                                        condensatio n on
                                                                         Hatherley, The Reddings, Warden Hill                                                                                                    n at
            Peter’s, The Moors                                                                                                                                                                    cbh.org/se
                                                                                                                          If you are experiencing problems with damp,                            your-home rvices/
                                                                                                                                                                                                           /re
            If you are a victim or witness ASB you can let us know by calling 0800 408 0000 or online                                                                                              #condensa pairs/
              at cbh.org by filling in the ‘contact us’ form or through the tenant portal (see page 15)                   after trying these tips, remember we’re here                                       tion
                                                                                                                          to help, please call 0800 408 0000
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CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                                                                 WINTER 2021
                                                                                                                                                                                    e nt
                                                                                                                                                                       nity Investm
                                                                                                                                                          Our Commu (right) delivers

           Say hello to Lou…
                                                                                                                                                                       is
                                                                                                                                                          Officer Alex to Lou
                                                                                                                                                                     a ck
                                                                                                                                                          a baking p

                                                                                        book
                        sta rt of  loc  kd ow  n ou r  live videos found on our Face
            Since the                                                                Run by
                  t’s -on Gr ou  ps  ’ ha ve  go ne  from strength to strength.
            ‘Wha                                                                t from our
                 co mm   unity  inv es  tm  en t officer Alexis with suppor
            ou r
                             d  pa  rtn  ers, th ese  on   line sessions including the free
            volunteers an                                    new opportunities and expe
                                                                                          riences.
                         d cra fting   pa  ck s prov  ide
             baking an
                                                                                                    :
                               ing vo  lun   te er  Lo   u, she shares her story below
                                                                                               CBH in the
            Meet our     am az
                        cam  e  ac ro  ss    th e  Fa    cebook Lives run by                            video
            “I first                                          cr  af ting packs along with
                                 th ey   de    liv er  ed
            Summer when                                                                            me when I
                          Th  is  wa  s  on    e  of     th e many lifesavers for                          th
                                                                                                                                  In her own words, Lou shares
            tutorials.                                                     st lockdown. I live wi
                                                                                                                                                                                      n Pop the cinnamon rolls in the oven
                                    ho  m    e  du    rin  g   th e   fir                                       symptoms          her recipe below:                                                                        and
            had the kids at                                   E)   an   d    ev  er  y day I’m faced with
                                                                                                                                                                                        cook them at 170 fan for 20 minutes
                                                lit  is   (M
            Myalgic encephalomye                               he s  or pains, sleep disturb
                                                                                                        ance, cognitive           Why not put your baking skills to the
                                  ni c   fa   tig ue   ,  ac                                                   u can
             including chro
                                                                                                                                                                                     n You don’t have to cook them all
                                                                                    tal exhaustion. As yo
                                                                                                                                  test and check out my super easy and
                                                 e   ph   ys  ic al   or    m   en
             impairment and inte              ns                                                  makes it hard for me
                                                                                                                                                                                       instantly, the remaining cut rolls will
                                                             al  l  we   llb  ei  ng    an  d  it                                delicious cinnamon swirls below:
                                                 y over
             imagine this affects m                                                  in and schooling. If
                                                                                                               I overdo                                                                keep in the fridge 3-5 days, or you can
                                                es   ho   us   ew  or  k,   ad   m
             to do basic things lik
                                                                                                                                 n Mix 50g demerara sugar (I didn’t hav                keep them in the freezer for 1 month,
                                                                                            s.
                                                 ffering more symptom
                                                                                                                                                                             e
              it, I run the risk of su
                                                                                                                                     demerara so used light brown), with
                                                                                                                         sed
                                                                                                CBH, I was really plea
                                                                                                                                                                                       so you can cook them fresh another day
                                                           lin  e  se  ss io   ns   ru   n  by                                       50g of but ter and 1tbs of ground
                                              the on
              When I came across                              re   no  t   to  o   complex, all supplies
                                                                                                               were
                                               iti es    we                                                               e
                                                                                                                                     cinnamon. Put in a small dollop of
              to find that the activ                                                           with was so helpful. Th
                                                                                                                                                                                      If you would like to get involved,
                                                               al  ad   ul   t’  to   do    it
                                                a ‘virtu                                                       Wilson -
                                                                                                                                     aldi biscof f spread because I love it!
              provided and having                                                 were exhibited in The
                                                                                                                                                                                      or find out more about our volunteer
                                              ge th  er    as   a   fa  m   ily                                        ter
               designs we made to                                                              the Art in YOUR Quar
                                                                                                                                                                                      opportunities we’d love to hear from
                                                            Mu   se um    ,  as    pa  rt  of                                    n Unroll your room temperature puf f
                                                 ry &
               Cheltenham Art Galle                                                            ent.
                                                                                                                                                                                      you, contact the community investment
                                                       eat sense of achievem
                                                                                                                                    pastry and spread the mixture on,
                       t, an d   we   fe  lt   a  gr
               projec                                                                                           the kids
                                                                                                                                                                                      team on 0800 408 0000 or email
                                                                                    nt back to work and
                                                                                                                                    leaving 1cm along the longest side
                                            de   d,    m  y   hu  sb an   d    we                                      ned
               Once lockdown en                                                              of loneliness, so I sig
                                                                                                                                                                                      communityinvestment@cbh.org
                                                          lt   a  m  as   siv  e   se  ns e
                                                 I fe                                                            sappoint!
               went back to school,                                                   s and they did not di
                                                                                                                                 n Carefully roll up, use the paper to
                                              af t   an   d    ba ki  ng     pa  ck                                  , see
               up to the weekly cr                                                            ke – cinnamon rolls
                                                                                                                                    help if needs be. Before you get
                                                     an   d    ve ry   sim    pl  e   to   ba
               I posted my signature                                                                           start of a
                                                                                    ow this would be the
                                                                                                                                    to the end, wipe the 1cm with egg
                                            ci pe  .  Li  ttl  e  di  d   I   kn
                page 13 for the re                             ex is   who runs the sessions
                                                                                                        .                          wash to help it stick
                                ie nd  sh   ip   wi  th    Al
                beautiful fr                                                                                          start
                                                         e  of    ac  hi  ev  em    en  t  ag ain, at being able to              n Cut (roughly) 2cm (you should get
                                                   ns                                                                        g
                After discovering a se                               m   fo  rt   of    m  y  ow  n home without sufferin
                                                   in the co
                                                                                                                                   about 17/18) and put them onto a
                and finish something                             to uch with Alexis to he
                                                                                                      lp with more
                               ue nc  es  ,   I  ke   pt   in                                                 passionate
                                                                                                                                   baking tray with baking paper on it.
                the conseq                                     As   a    Ch   el  tenham resident I’m
                                           ng    id   ea   s.                                                       urch
                                                                                                                                   Leave a gap between them. I managed
                crafting and baki                                  ity  ,  I’m     a   vo  lunteer at St Paul’s Ch
                                                  co   m   m   un                                           is Christmas by
                 about supporting my
                                                                                                                                   to get 9 on a chip tray. Brush with egg
                                          d    m  ak   e   a    di ff er   en   ce to more people th                   using
                 and felt we coul                                                            rtners. Together, we’re
                                                                                                                                   wash if you have an egg
                                                      H   an   d   ot he   r  lo   ca  l  pa
                 joining forces with CB                         ns   to     pr  ovide a unified appr
                                                                                                            oach to help
                                         t   co  nn   ec   tio                                                     g packs
                 all our differen                                 liv  er  ed     70    ba king and 151 craftin
                                                       we     de
                 others. Over Christmas
                                                    joy.
                 to spread the festive
                 Wi th ou t  Al ex is  an    d   CB   H I would not be do
                                                                                             ing                                                       CLE
                                                                                                                                  DON’T WASTE IT! RECYfood
                                                        the funds, energy,
                  this. I would not have                                                                                          Did you know you can recycle any cooked or raw
                       ivatio  n  or   co   nfi  de    nce to do these things
                  m ot                                                                                                            scraps? Make sure you remove all packaging from your
                                                      e so much more than
                  alone. These packs ar                                                                                           food waste, especially plastic before adding to your
                                                  have helped with my
                  free resources, they
                                                    y physical wellbeing”.                                                        green caddy. For more information on this and what
                  mental health and m                                                                                             happens to your food waste visit:
                                                                                                                                  cheltenham.gov.uk/food-waste

  12                                                                                                                                                                                                                             13

17942.01_CBH_News_Winter_16pp_2020 v5.indd 12-13                                                                                                                                                                          08/01/2021 17:30
CBHnews - Cheltenham Borough Homes
CBHnews                                                                                                                                                      WINTER 2021

          OLLIE CONTINUES                                                                              INFO SPOT

          TO ‘THRIVE’                                                                                  Get in touch through our portal
          One of our star recruits, Ollie, who                                                         If you’re looking to make a rent payment, book your own
          took part in our Thrive programme                                                            repair (non-emergency), check you rent statement or even
          last year has gone on to secure an                                                           view your own account details you can do this in the
                                                                                                       comfort of your own home.
          exciting new apprenticeship.
                                                                                                       All you need to do is visit portal.cbh.org and register
          During his time on Thrive Ollie successfully                                                 using your tenant number, email address and date of birth.
          secured his ASDAN Careers and Experiencing                                                   It will only take a few minutes, but if you need help give us
          Certificates and received lots of great feedback                                             a call on 0800 408 0000
          during his work experience placements with
          our responsive repairs team and contractors.
          After graduating from the Thrive programme,
          he continued to work hard to secure the
          qualifications he needed to become an
          apprentice.
          Ollie enjoyed his time during Thrive with CBH
          and Cheltenham Flooring so much he stayed
          in contact, so he could grab any opportunity
          that came his way to work with them. He also
          enrolled to study as an apprentice at one of
          our Thrive partners, Gloucestershire College.
          In September he received the exciting news         Ollie said:
          a position had come up with CBH and
          Cheltenham Flooring to join as a property          “I love doing my apprenticeship,
          maintenance apprentice. His strong work ethic      it’s better than I thought it
          continues to shine through, and he is doing
          exceptionally well in learning and developing      would be. I enjoy working
          his flooring and multi trades skills. He’s also    with Cheltenham Flooring and
          enjoying college life and is working hard to       CBH. I get treated very well.
          achieve the qualifications he needs to reach
          his career goals.                                  I even like going to college,
                                                             it’s going really well. Thank
                                                             you all very much.”
                                                             Ollie has received lots of positive
                                                             feedback from our partners at
                                                             Cheltenham Flooring, our colleagues
                                                             and everyone involved in supporting
                                                             him with his apprenticeship. It’s great
                                                             to see that he is enjoying his exciting
                                                             new career opportunity.

  14                                                                                                                                                                                  15

17942.01_CBH_News_Winter_16pp_2020 v5.indd 14-15                                                                                                                               08/01/2021 17:30
CBHnews - Cheltenham Borough Homes
YOUR RENT
                                                YOUR RENTACCOUNT
                                                           ACCOUNT
                                                           ACCOUNT
                                                BY MAKING
                                                BY MAKINGAAPAYMENT
                                                            PAYMENT
                                                            PAYMENT

Struggling with
Struggling    with money?
                   money?
Struggling  with money?
Keep your
Keep  your light
           light shining
                 shining  and
                           and  talk
                                 talktotous.
                                          us.
Keep your light shining and talk to us.
We're here
We're here toto help!
                help! Call
                      Call us
                            us on:
                               on:
We're here to help! Call us on:
0800 408
0800 408 0000
         0000
         0000
17942.01_CBH_News_Winter_16pp_2020 v5.indd 16                    08/01/2021 17:30
CBHnews - Cheltenham Borough Homes
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