Community Scorecard - Prepared for: Shire of Serpentine-Jarrahdale Prepared by: CATALYSE Pty Ltd November 2020 - Shire of Serpentine Jarrahdale
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10.4.3 - attachment 1
Community Scorecard ©
Prepared for: Shire of Serpentine-Jarrahdale
Prepared by: CATALYSE® Pty Ltd ©
November 2020
© Copyright CATALYSE® Pty Ltd 2020 Ordinary Council Meeting - 15 February 2021
Contents 10.4.3 - attachment 1
Strategic overview 3
Approach 5
Overall performance 10
Community priorities 16
Familiarity with local services and facilities 25
Leadership and communication 28
Economic development 43
Community development 50
Built environment 63
Natural environment 74
Overview of performance trends 83
Overview of community variances 86
MARKYT® industry comparisons 89
MARKYT® Community Priorities Window | random vs opt-in 93
Ordinary Council Meeting - 15 February 2021
10.4.3 - attachment 1
Strategic overview
Ordinary Council Meeting - 15 February 2021
Strategic Overview 10.4.3 - attachment 1
Vision Liveability Governance Rates Value
26 72 43 27
% agree Performance Index Score Performance Index Score Performance Index Score
3 index points below Industry 13 index points below Industry 17 index points below Industry
7% points below Industry Average
Average and up 2 index points Average and on par with the rating Average and up 1 index point
and up 2 index points from 2018
from 2018 from 2018 from 2018
Highest scores
• Weekly rubbish
Value for money
Local roads Streetscapes
• Fortnightly recycling
from rates
• Community Recreation Centre
Strengths
Priorities
Most improved
• Access to housing
• Access to services and facilities for people with a disability Bulk waste / Footpaths, trails Safety &
• Footpaths, trails & cycleways rubbish & cycleways security
Relative to MARKYT® Industry Standards
• Access to housing
• Natural disaster prevention
• Economic development
Ordinary Council Meeting - 15 February 2021 4
10.4.3 - attachment 1
Approach
Ordinary Council Meeting - 15 February 2021
Purpose 10.4.3 - attachment 1
DLGSC’s Integrated Planning and Reporting Framework
requires local councils to review the Strategic Community
Plan at least once every two years.
Community Scorecard
The Shire of Serpentine-Jarrahdale commissioned a
MARKYT® Community Scorecard to:
• Support a review of the Strategic Community Plan (SCP)
• Assess performance against objectives and key
performance indicators (KPIs) in the SCP
• Determine community priorities
• Benchmark performance
Ordinary Council Meeting - 15 February 2021
The Study 10.4.3 - attachment 1
% of randomly selected respondents (weighted)
The Shire of Serpentine-Jarrahdale commissioned
Home owner 98
CATALYSE® to conduct a MARKYT® Community Scorecard Renting / other 2
during October 2020. Male 50
Female 48
Answered together 1
Scorecard invitations were sent to 4,000 randomly selected No response 1
households; 2,000 by mail and 2,000 by email. 18-34 36
35-54 38
422 randomly selected residents and ratepayers 55+ 25
Answered together 1
completed a scorecard reducing the sampling error to ±4.73% Have child aged: 0-5 years 26
at the 95% confidence interval. 6-12 years 18
13-17 years 12
18+ years 12
The Shire of Serpentine-Jarrahdale provided supporting
No children 40
promotions through its communication channels. A further No response 11
603 residents, 12 out of area ratepayers and visitors, and 15 Disability or impairment 9
Indigenous 4
Council affiliated respondents participated bringing the total to Born overseas 24
1,052 respondents. Mainly speak LOTE at home 5
Byford 62
Cardup 6
As analysis of results showed significant differences between
Darling Downs 6
these groups, the main body of this report presents Hopeland 1
responses from the random sample of residents only. Jarrahdale 4
Karrakup 1
Keysbrook 0
The final dataset was weighted by age and gender to match Mardella 1
the ABS Census population profile. Mundijong 2
Oakford 8
Data has been analysed using SPSS. Where sub-totals add Oldbury 1
Serpentine 4
to ±1% of the parts, this is due to rounding errors to zero Whitby 5
decimal places. Ordinary Council Meeting - 15 February 2021
LOTE = Language other than English 7
Industry Standards 10.4.3 - attachment 1
CATALYSE® has conducted studies for 60+ councils. When councils ask comparable questions, we publish the high and average
scores to enable participating councils to recognise and learn from the industry leaders. In this report, the ‘high score’ is
calculated from WA Councils that have completed an accredited study with CATALYSE® within the past three years.
Participating councils are listed below.
Metropolitan Regional
Ordinary Council Meeting - 15 February 2021How to read the following charts 10.4.3 - attachment 1
Performance Ratings
Trend analysis shows how performance varies over time.
The chart shows community
perceptions of performance on a five MARKYT® Industry Standards
point scale from excellent to terrible. show how Council is performing
compared to other councils.
The Performance Index Score is a
score out of 100 using the following
formula:
Council Score is the Council’s
(average score – 1) performance index score.
x 100
4 Industry High is the highest score
achieved by councils in WA that
In effect, the Performance Index have completed a comparable
Score converts the average rating study with CATALYSE® over the
into a zero-based score out of 100. past two years.
Industry Average is the average
Score Average Rating score among WA councils that have
100 Excellent completed a comparable study with
CATALYSE® over the past two
75 Good years.
50 Okay
25 Poor
Variance across the community shows how results vary across the
0 Terrible community based on the Performance Index Score
Ordinary Council Meeting - 15 February 2021 910.4.3 - attachment 1
Overall Performance
Ordinary Council Meeting - 15 February 2021Shire of Serpentine Jarrahdale as a place to live 10.4.3 - attachment 1
25 45 25
Performance ratings 95% 72 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
45 Good 70 72
(75) 64
Okay
(50)
25 Shire of Serpentine-
25 Poor 72
(25)
Jarrahdale
3 Industry High 95
2 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 75
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
72 72 54 71 73 74 70 72 69 75 71 71 74 66 71 73 71 69 69 80
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 418). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 11
# Small base size (Shire of Serpentine Jarrahdale as the 10.4.3 - attachment 1
organisation that governs the local area
3 20 38
Performance ratings 61% 43 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
38 (75)
27 Okay 49
(50) 43 43
Shire of Serpentine-
20 Poor 43
(25)
Jarrahdale
13
Industry High 74
3 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 56
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
43 43 43 41 46 47 42 42 38 37 45 40 45 39 32 47 55 46 36 41
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 406). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 12
# Small base size (Value for money from Council rates 10.4.3 - attachment 1
1 8 19
Performance ratings 28% 27 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
42 Good
(75)
Okay
(50)
19 37
30 27 Shire of Serpentine-
Poor
26 27
(25)
Jarrahdale
8 Industry High 63
1 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 44
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
27 27 32 25 28 34 23 19 19 19 25 23 34 22 21 30 39 28 18 27
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 411). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 13
# Small base size (Net Promoter Score 10.4.3 - attachment 1
Likelihood of recommending the Shire of Serpentine-Jarrahdale as a place to live
Likelihood of recommending Trend Analysis Industry Standards
% of respondents Net Promoter Score Net Promoter Score
Net Promoter Score*
20
19 Promoters 15 +100
less
16
Detractors 46
+50
12 equals
NPS -31
8 0
7
NA
5 5 Shire of Serpentine-
-31 -31 -31
3 2
3 -50 Jarrahdale
Industry High 68
-100
10 9 8 7 6 5 4 3 2 1 0
13 18 20
Extremely likely Not at all likely
Industry Average -17
Variances across the community
Net Promoter Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
-31 -31 -45 -37 -24 -23 -30 -33 -43 -31 -38 -31 -23 -47 -45 -29 -13 -35 -36 -20
Ordinary Council Meeting - 15 February 2021
Q. How likely are you to recommend the Shire of Serpentine-Jarrahdale as a place to live?
Please give a rating out of 10, where 0 is not at all likely and 10 is extremely likely.
* NPS can range from 14
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 410). # Small base size (Most valued aspects of the Shire of Serpentine Jarrahdale 10.4.3 - attachment 1
% of respondents
Peace and quiet, serenity, tranquility 17
Community spirit, friendly and welcoming people 16
The natural environment (bush, trees, wildlife) 14
Parks, gardens, green spaces and recreational areas 12
Laid back, semi-rural lifestyle 11
Open space, countryside and surrounding farmland 11
Country / rural / small town feel of the area 11
Local amenities, facilities, infrastructure and services 9
Access to shopping, dining and entertainment 9
Safe and secure area 9
Convenient and accessible location 7
Privacy, seclusion, away from the City 5
Family friendly area 5
Living on a large block / acreage 5
Local area and facilities are clean and well maintained 4
Sport and recreation opportunities 4
Walking, cycling and bridle trails 3
Low density, not too built up with room to move 3
Good roads, highways and public transport 3
Local schools 3
Q. As a place to live, what do you value most about your local area?
Base: all respondents who provided a valid response, excluded ‘no response’ (n = 360)
Ordinary Council Meeting - 15 February 2021 15
Chart shows responses mentioned spontaneously by 3% or more respondents10.4.3 - attachment 1
Community Priorities
Ordinary Council Meeting - 15 February 2021Community Priorities Window TM 10.4.3 - attachment 1
In the Shire of Serpentine-Jarrahdale’s Community Priorities
Window, detailed overleaf, there are 12 service areas rating
between okay and good (in Window B and F). These areas
have received ratings between poor and good. The highest
performing areas are:
• Weekly rubbish collections
• Fortnightly recycling collections A E
• Community Recreation Centre
• Access to housing that meets your needs B F
Moving forward, the community would like Council to
prioritise services and facilities in Window G:
C G
• Building and maintaining local roads D H
• Value for money from rates
• Streetscapes
• Management of bulk waste / rubbish
• Footpaths, trails & cycleways
• Safety and security
Ordinary Council Meeting - 15 February 2021 17
Copyright CATALYSE® Pty Ltd. © 20201 Value for money from Council rates
2 Council’s leadership
Community Priorities Window TM 10.4.33 - Advocacy
attachment 1
and lobbying
4 Consultation
5 Informed
6 The Scarp Voice
Excellent
7 SJ Matters
100
8 Shire’s website
9 Social media presence
10 Customer service
11 Economic development
12 Education & training opportunities
13 Jarrahdale Town Centre
14 Mundijong Town Centre
Good
Performance Index Score (out of 100)
75
15 Serpentine Town Centre
16 Byford Town Centre
17 Youth
41 18 Seniors
42 19 Disability
3823 20 Buildings, halls and toilets
24 21 Health and community services
25 46
21 22 29 22 Sport and recreation
Okay
8 27
50
23 Community Recreation Centre
9 20 16 10 39 24 Playgrounds, parks & reserves
147 4012 2635 36
13 4417 25 Library and information
6 45 5 28
19 11 30 33 26 Festivals, events & cultural activities
3 1518 4
34 27 History and heritage
37 2 28 Safety and security
32 43 29 Character and identity
31 30 Managing growth and development
Poor
1 31 Local roads
25
32 Traffic management
33 Footpaths, trails & cycleways
Stronger performance 34 Streetscapes
Moderate performance 35 Storm water drainage
Lower performance 36 Lighting
Priority areas 37 Public transport
38 Access to housing
Terrible
39 Conservation & environment
0
40 Sustainable practices
0 5 10 15 20 25 30 35 41 Weekly rubbish
Priority (% mentions) 42 Fortnightly recycling
43 Bulk waste / rubbish
Ordinary Council Meeting - 1544February
Food, health,2021
Q. How would you rate performance in the following areas? Base: All respondents, excludes unsure and no response. (n=varies)
noise & pollution
Q. Which areas would you most like the Shire of Serpentine-Jarrahdale to focus on improving? Base: All respondents, excludes no response (n = 319) 18
45 Animal and pest control
Copyright CATALYSE® Pty Ltd. © 2020 Priority score only. Performance not measured. 46 Natural disaster preventionCommunity Action Plan
10.4.3 - attachment 1
Building and maintaining local roads
Challenges Community Voices
• Local roads are in poor condition, with some
sections of road perceived to be unsafe to “The condition of poor roads and busy intersections needs traffic lights. In the 4 years I've
been here there is a lot more houses being built and roads cannot cope at peak hour.”
drive on
• Concern that roads cannot handle increased “The roads are in a poor state of repair all over the shire and even the quality of the new
traffic from population growth roads/upgrades are below satisfactory standard.”
• Main roads need improvement e.g. Thomas “Roads are very poor and dangerous.”
Road, South West Hwy
“Improve roads as there’s plenty of potholes all around the roads.”
• Concerns about the railway crossing on
Abernethy Rd “Fix old roads. Edge maintenance - shoulder.”
“Fix the potholes at the bend on Thomas Road near South West Highway, it literally
almost pulls your car off the road or onto oncoming traffic and is so dangerous.”
Community Driven Actions “Abernethy Rd works is still quite poor, needs maintaining. Jarrahdale Road re-surfacing
has left it in far worse condition, not an issue but a large waste of money and resource.”
1. More regular maintenance of Shire roads, fix “Stop patching my road and do a proper resurface. More patches than road now.”
potholes, tidy up road shoulders
“Fix the roads properly, the roads in this shire are disgusting to drive on,
2. Improve management of road works to and they conduct, at best, shoddy repairs that do not last, and again have to repaired
ensure that repairs are carried out correctly and repaired again.”
3. Upgrade roads and intersections “Make sure roads are good (right now Abernethy Road rail crossing is terrible). When
works are done, work with local affected residents (the impact on Bradley Close and
4. Consult with the community about road
residents as part of Abernethy Road upgrade was terrible).”
planning and congestion issues
Ordinary Council Meeting - 15 February 2021 19Community Action Plan
10.4.3 - attachment 1
Value for money from Council rates
Challenges Community Voices
“Rates are so high for the lack of anything the Shire does.”
“Possibly reduction of rates as they seem high and make it hard for families to afford.”
• Council rates are perceived to be too high “Apart from our bins being collected, not sure what else our rates go towards.”
• Residents feel that they are receiving little “Keep land rates fair. Some properties only have power, no other services,
service compared to the rates they pay why are they paying high rates?”
“Those of us that live on properties and have done for a number of years have been
slugged with huge rate increases but very little extra in the way of services.”
“The Shire needs to stop wasting money on stupid things and improve the roads and
general maintenance in the Shire.”
“The service and to our area in particular is terrible, we virtually get nothing for our rates
Community Driven Actions other than a basic rubbish collection service, and we are paying circa $3500 a year?
They can not even keep our verges mowed or our streets swept, little to no interest in
keeping our area looking good or providing a "Service"!”
1. Lower rates “Simply better value for the extremely high rate charges we pay.
Drainage, footpaths, ant control.”
2. Manage finances more effectively to control
costs “Verge collection has been taken away and rates are still the same no reduction.”
3. Provide more services in return for rates (e.g.
“For the amount of rates being paid, providing services to ratepayers would be beneficial.
improve roads, footpaths, lighting, drainage, We have very limited facilities and services for what we pay in rates. There are no (or
rubbish collections, parks) poor) basic community services provided in the Shire such that we frequent facilities in
the City of Armadale and/or Gosnells despite paying SJ Shire for such facilities/services.”
Ordinary Council Meeting - 15 February 2021 20Community Action Plan
10.4.3 - attachment 1
Streetscapes
Challenges Community Voices
“Road conditions are appalling, verges overgrown, fire risk everywhere on
council land that is not maintained.”
• Overgrown vegetation on verges, roadsides “Tidying up the road verges so less fire danger and help with appearance. Weed control
and Shire land – makes the area look untidy, on the road verges and shire land to help prevent the spread of weeds. Protruding trees
and creates fire and traffic hazards to be pruned beyond the white guide posts so we can pass other vehicles safely.”
• Verges in housing developments are not “Road sweeping. Our area appears not to be on any sort of schedule. The build up of
maintained, some areas were never finished debris on the road is large and been there so long it has vegetation growing out of it.
This is on sealed roads.”
“The Shire needs to clean their verges not expect ratepayers to maintain side verges
these are a disgrace.”
“Upgrade community areas. Improve grounds of weeds and rubbish.”
Community Driven Actions “Keeping verges and drains tidy upkeep.”
“Pruning and care of verges/public open spaces.”
1. Pruning bushes and trees, mowing, weed “Serpentine town and street scape.”
control and cleaning up debris on roadsides “Taking over the forgotten Whitby estates maintenance. Weeding. Fire breaks.
2. Cleaning up rubbish on roadsides Kerbside maintenance. Rubbish.”
3. Improve appearance of streetscapes in towns “Developing areas streetscapes need to be up kept better. Shire seems to rely on
and suburban areas developers to build the streetscapes and parks and then let them deteriorate to
unfinished, rubbish riddled pockets with snapped off trees and supports left lying
on the ground for weeks on end.”
Ordinary Council Meeting - 15 February 2021 21Community Action Plan
10.4.3 - attachment 1
Bulk waste / rubbish
Challenges Community Voices
“Hardwaste collection has been terrible. Now that is stopped, and I have no access to the
tip with no tow bar or trailer. People should be given access to a skip bin/year. Also it
should be free for all tip requirements so no dumping in the Shire.”
“As a single parent with no trailer I now cannot get rid of my bulk rubbish with the
collections being cancelled.”
• No verge collections
“And now the kerbside pick ups are being cancelled. Where was the consultation with
• Waste depot is hard to access residents regarding that?”
“I think more community consultation regarding the removal of yearly verge collections
would have been helpful to everyone to know about it.”
“Removed bulk waste collections, I am disabled. I can't take my waste to the walk-in road
transfer station.”
“Bring back bulk waste pick up…The waste collection was
Community Driven Actions always good now that’s removed.”
“The inability to get free tip passes - why can't we have the as we need them and then
the tip charges the Shire as used - not give every resident one if they don't need them. Or
the verge collection, but instead we have to drive to Mundijong to drop off waste.”
“Verge collection has been taken away and rates are still the same, no reduction.”
1. Reinstate verge collections
“Bulk rubbish or tip passes, or at least trailer access if we have
2. Reinstate tip passes to dump our own bulk rubbish.”
“Tip passes - for the price we pay in rates you would think this is included when other
councils provide this to their residents.”
Ordinary Council Meeting - 15 February 2021 22Community Action Plan
10.4.3 - attachment 1
Footpaths, trails and cycleways
Challenges Community Voices
“Bridle paths for horse owners.”
“More upkeep of bridle paths, signs need updating.”
• Footpaths are broken, overgrown and there is
lack of maintenance “Bridle paths are not properly maintained and have been allowed to deteriorate and are
unsafe and unsuitable for purpose. They are a disgrace!”
• Children’s crossings and footpaths near
school are dangerous “Footpaths need to be replaced/installed.”
• Unkempt bridal trails “More cycling paths.”
• Lack of signage on paths, trails and cycleways
“Footpaths/walkways - extremely unsafe paths along SW Hwy especially walking a pram
- improve safety so they can be used more frequently.”
“Fixing footpaths in central.”
“Maintaining safe footpaths.”
Community Driven Actions
“Foot paths for walking and bike riding including gopher access and prams. They are in
absolutely terrible condition on South West Highway around the shops complex.”
“Foot path on left side of South Western Hwy for the school children to use from scarp for
1. Add new footpaths and cycleways where Byford Primary. Reality is they are not going to cross the road twice,
so they walk in the dirt.”
needed
2. Maintain existing footpath, trail and cycleway “Remember Oakford a forgotten area … give decent footpaths.”
network
“Provide cycleways so as to encourage people to get out and have a bike ride to be
healthy, unable to cycle on the roads as it is far to dangerous.”
“The Shire only looks after the new areas; the old areas still have no footpaths.”
Ordinary Council Meeting - 15 February 2021 23Community Action Plan
10.4.3 - attachment 1
Safety and security
Challenges Community Voices
“I have lived in the area for over 25 years and it used to be a great place to live. Now it's
not such a great place to live due to crime in the area due to more and
more people moving here.”
“I want less crime as we are getting idiots coming through here.”
• Increase in crime and antisocial behaviour
“Something that the Beenyup Grove people have expressed on our Facebook page is
• Hooning cameras at the estate entrance to help catch people hooning in the estate. Maybe catch a
• Lack of Police presence few of the people breaking in.”
“Hooning to be stopped.”
“More community Policing would be good as well, as the amount of accidents and
speeding that occurs within residential areas.”
“Recent events such as firebomb and break ins show us that our street is not safe.”
Community Driven Actions “I live near the Ballawarra reserve, It is well maintained by the Shire, however I have
noticed that it would benefit from lighting for safety and to
deter antisocial behaviour at night.”
“Police station to be man[ned] 24 hours a day; robber[s] don't work just 9-4 daily.”
1. Need more Police; 24hr station
“The crime…. Now it’s terrible, so much crime in the Shire. Need more police.”
2. Increase lighting and camera use to deter
anti-social behaviour and catch perpetrators “It used to be a nice place to live and bring up kids. The crime has risen dramatically and
when the train station comes the place will become just as bad as Armadale.”
“I would really love to see a joint venture with Police to target [hooning], off road
motorbikes and rubbish removal around the winging dam. It's appalling. People need to
be caught and fined.”
Ordinary Council Meeting - 15 February 2021 2410.4.3 - attachment 1
Familiarity with local services and facilities
Ordinary Council Meeting - 15 February 2021Familiarity with local services and facilities 10.4.3 - attachment 1
Higher levels of familiarity
% of respondents who were familiar with service area
Weekly rubbish collections 90
Fortnightly recycling collections 89
Building and maintaining local roads 89
How the community is informed about what’s happening in the local area 89
Traffic management and control on local roads 88
Playgrounds, parks and reserves 87
Footpaths, trails and cycleways 87
How the community is consulted about local issues 87
The area's character and identity 86
Lighting of streets and public places 86
Level of customer service 86
How Byford Town Centre is being developed 85
Streetscapes 84
Managing growth and development 83
Safety and security 82
Management of bulk waste / rubbish 82
Access to public transport 81
Storm water drainage 80
Sport and recreation facilities 78
Conservation & environmental management 78
Shire’s website 77
Economic development 76
Ordinary Council Meeting - 15 February 2021
Chart shows proportion of respondents who were familiar enough with the service area to rate performance. 26Familiarity with local services and facilities 10.4.3 - attachment 1
Lower levels of familiarity
% of respondents who were familiar with service area
Festivals, events and cultural activities 75
Community buildings, halls and toilets 75
Natural disaster education, prevention and relief 74
Council’s leadership 74
Advocacy and lobbying on behalf of the community 72
Access to education and training opportunities 72
Animal and pest control 72
Management of food, health, noise and pollution issues 70
Access to health and community services 70
How local history and heritage is preserved and promoted 70
Efforts to promote & adopt sustainable practices 70
Access to housing that meets your needs 69
Library and information services 67
Serpentine Jarrahdale Community Recreation Centre 65
Services and facilities for youth 65
Social media presence on Facebook, Instagram, etc 64
Shire’s eNewsletter 61
The Scarp Voice (the Shire’s page in the community newspaper) 58
How Mundijong Town Centre is being developed 54
How Jarrahdale Town Centre is being developed 50
Facilities, services and care available for seniors 50
Access to services and facilities for people with a disability 46
How Serpentine Town Centre is being developed 45
Ordinary Council Meeting - 15 February 2021
Chart shows proportion of respondents who were familiar enough with the service area to rate performance. 2710.4.3 - attachment 1
Leadership and Communication
Ordinary Council Meeting - 15 February 2021Council’s leadership 10.4.3 - attachment 1
1 11 40
Performance ratings 52% 37 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
(75)
40 32
Okay
(50) 43
36 37
Shire of Serpentine-
Poor 37
(25)
Jarrahdale
11 17
Industry High 67
1 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 50
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
37 37 32 36 38 39 37 34 32 33 39 34 38 28 38 41 51 39 27 36
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 310). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 29
# Small base size (The Shire has developed and communicated 10.4.3 - attachment 1
a clear vision for the area
3 23
Level of agreement 26% Trend Analysis Industry Standards
% of respondents % agree % agree
Total Agree
36
26
39
23 Shire of Serpentine-
24 26 26
Jarrahdale
12
Industry High 57
3
Strongly Neutral Strongly 13 18 20
Industry Average 33
Agree Disagree
agree /unsure disagree
Variances across the community
% agree
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
26 26 19 22 30 34 26 20 15 22 26 24 29 14 22 33 60 31 17 19
Q. How strongly do you agree or disagree with the following statements? Ordinary Council Meeting - 15 February 2021 30
Base: All respondents, excludes ‘no response’ (n = 410). # Small base size (Advocacy and lobbying on behalf of the community 10.4.3 - attachment 1
to influence decisions, support local causes, etc
2 15 36
Performance ratings 53% 39 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
(75)
36
32
Okay
(50) 39
37
Shire of Serpentine-
Poor 39
Jarrahdale
15 (25)
15
NA Industry High 68
2 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 50
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
39 39 42 39 40 41 43 36 31 34 42 37 39 28 37 39 48 42 29 39
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 305). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 31
# Small base size (Elected Members (the Councillors) have a good 10.4.3 - attachment 1
understanding of community needs
1 14
Level of agreement 15% Trend Analysis Industry Standards
% of respondents % agree % agree
Total Agree
41
26
43
Shire of Serpentine-
15
Jarrahdale
14 17 13 15
Industry High 40
1
Strongly Neutral Strongly 13 18 20
Industry Average 29
Agree Disagree
agree /unsure disagree
Variances across the community
% agree
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
15 15 0 14 17 17 18 12 11 10 18 13 15 4 27 17 40 18 10 11
Q. How strongly do you agree or disagree with the following statements? Ordinary Council Meeting - 15 February 2021 32
Base: All respondents, excludes ‘no response’ (n = 408). # Small base size (Staff have a good understanding of community needs 10.4.3 - attachment 1
2 16
Level of agreement 18% Trend Analysis Industry Standards
% of respondents % agree % agree
Total Agree
45
25 47
Shire of Serpentine-
18
16 19 18
Jarrahdale
12
Industry High 53
2
Strongly Neutral Strongly 13 18 20
Industry Average 34
Agree Disagree
agree /unsure disagree
Variances across the community
% agree
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
18 18 0 15 21 26 12 13 12 14 14 17 25 6 12 17 35 20 11 18
Q. How strongly do you agree or disagree with the following statements? Ordinary Council Meeting - 15 February 2021 33
Base: All respondents, excludes ‘no response’ (n = 409). # Small base size (How the community is consulted about local issues 10.4.3 - attachment 1
2 18 28
Performance ratings 48% 38 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
(75)
28 34
Okay
(50) 43
35 38
Shire of Serpentine-
Poor 38
18 Jarrahdale
18 (25)
Industry High 63
2 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 47
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
38 38 39 35 42 41 40 33 28 32 42 34 38 26 40 43 56 42 29 34
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 366). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 34
# Small base size (How the community is informed about what’s happening 10.4.3 - attachment 1
in the local area (including local issues, events, services and facilities)
4 23 30
Performance ratings 57% 44 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
30 (75)
31 Okay 46 44
(50) 41
23 Shire of Serpentine-
Poor 44
(25)
Jarrahdale
13
4 Industry High 69
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 54
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
44 44 40 43 44 45 48 41 36 38 47 41 42 32 32 46 59 47 35 40
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 374). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 35
# Small base size (Shire’s website 10.4.3 - attachment 1
4 24 52
Performance ratings 80% 52 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
52 Good
(75)
50 52
Okay
(50)
24 Shire of Serpentine-
14 Poor 52
(25)
Jarrahdale
6 NA Industry High 68
4 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 57
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
52 52 29 52 52 52 53 50 44 49 54 51 50 40 45 54 62 52 49 51
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 323). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 36
# Small base size (Social media presence on Facebook, Instagram, etc 10.4.3 - attachment 1
5 24 40
Performance ratings 69% 49 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
40 Good
(75)
Okay 47 49
(50)
24 23
Shire of Serpentine-
Poor 49
(25)
Jarrahdale
5 7 NA Industry High 66
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 54
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
49 49 57 46 52 50 54 48 42 38 55 46 44 42 37 47 54 50 44 49
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 269). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 37
# Small base size (Shire’s eNewsletter (SJ Matters) 10.4.3 - attachment 1
6 17 45
Performance ratings 68% 46 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
45 Good
(75)
Okay 46
21 (50)
17 Shire of Serpentine-
Poor 46
(25)
Jarrahdale
11 NA NA
6 Industry High 66
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 59
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
46 47 20 44 49 47 48 43 37 44 44 46 50 34 41 50 59 46 42 48
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 259). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 38
# Small base size (The Scarp Voice (the Shire’s page in the community newspaper) 10.4.3 - attachment 1
3 19 45
Performance ratings 67% 44 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
45 Good
(75)
Okay 46
20 (50)
44
Shire of Serpentine-
19 Poor 44
(25)
Jarrahdale
13
NA Industry High 64
3 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 57
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
44 45 24 44 45 46 46 41 39 40 40 45 48 33 38 49 53 45 41 43
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 245). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 39
# Small base size (Preferred sources of information 10.4.3 - attachment 1
Social media, e-newsletters and the Shire’s website are the preferred ways to receive information and updates about what’s
happening in the local area, followed by the printed newsletter.
Preferred sources of information | from the Shire about what’s happening in the local area
% of respondents
Social media notifications 47
Shire eNewsletters 44
Shire website 43
Printed newsletter 32
Local community newspaper - The Examiner 24
Interactive online maps 24
Outdoor advertising (posters, banners, billboards, etc) 16
Online short videos 6
Other 2
None of the above 3
Q. And, how would you prefer to receive this information in future? Please choose your TOP Ordinary
3. Council Meeting - 15 February 2021 40
Base: All respondents, excludes no response (n = 377)Preferred sources of information 10.4.3 - attachment 1
Audience variances
Social media is more popular among parents with children aged 0-17 years and among younger adults.
enewsletters have general appeal across different ages and lifestages, however, they are more popular among people who speak a
language other than English at home, and they are less popular among people who are renting and Indigenous people.
The website is less popular among people who are renting and among people with a disability.
The printed newsletter and the local community newspaper are more popular among seniors than other age groups.
North West Ward
Have child 13-17
Have child 6-12
All respondents
Born Overseas
Have child 18+
Have child 0-5
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
Audience Variances
55+ years
Disability
Female
LOTE
% of respondents Male
Preferred sources of information
Social media notifications 47 47 46 42 53 36 64 63 58 40 63 48 26 43 27 43 36 49 46 43
Shire eNewsletters 44 45 9 45 44 41 48 43 41 44 44 42 46 44 16 48 56 42 51 44
Shire website 43 44 19 50 39 42 44 53 38 44 44 44 40 34 41 49 59 43 46 41
Printed newsletter 32 31 37 30 32 32 27 25 35 31 26 30 42 36 84 35 24 31 31 33
Local community newspaper 24 24 27 25 20 26 17 26 24 29 8 26 41 31 25 30 32 26 17 22
Interactive online maps 24 24 19 22 26 28 19 14 18 28 23 21 28 20 27 22 12 25 13 27
Outdoor advertising 16 16 19 15 15 13 19 21 17 13 19 16 12 12 17 17 28 20 6 11
Online short videos 6 6 0 5 6 6 4 5 5 8 5 7 5 2 12 7 4 5 13 4
Q. And, how would you prefer to receive this information in future? Please choose your TOP Ordinary
3. Council Meeting - 15 February 2021 41
Base: All respondents, excludes no response (n = 377) # Small base size (Level of customer service 10.4.3 - attachment 1
6 25 38
Performance ratings 69% 48 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
38 Good
(75)
51 49 48
Okay
16 (50)
25
Shire of Serpentine-
Poor 48
(25)
Jarrahdale
15
6 Industry High 79
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 62
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
48 48 43 47 50 50 49 49 45 44 52 47 45 39 48 51 66 51 36 48
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 361). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 42
# Small base size (10.4.3 - attachment 1
Economic Development
Ordinary Council Meeting - 15 February 2021Economic development (what the Shire is doing to attract investors, 10.4.3 - attachment 1
attract and retain businesses, grow tourism and create more job opportunities)
3 19 33
Performance ratings 55% 42 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
33 (75)
30
Okay
(50)
44 42
36
Shire of Serpentine-
19 Poor 42
(25)
Jarrahdale
14
Industry High 58
3 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 43
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
42 42 50 40 44 44 43 37 34 42 45 38 42 35 47 43 55 46 29 36
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 320). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 44
# Small base size (Access to education and training opportunities 10.4.3 - attachment 1
7 21 34
Performance ratings 62% 46 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
34 Good
(75)
26 Okay 49 46
45
(50)
21 Shire of Serpentine-
Poor 46
(25)
Jarrahdale
12
7 Industry High 59
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 50
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
46 46 50 44 49 50 46 40 39 46 45 44 51 37 38 49 49 49 37 43
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 304). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 45
# Small base size (How Jarrahdale Town Centre is being developed 10.4.3 - attachment 1
4 18 41
Performance ratings 63% 45 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
41 (75)
Okay 46
26 (50) 43 45
Shire of Serpentine-
18 Poor 45
(25)
Jarrahdale
11
4 Industry High NA
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average NA
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
45 45 38 42 48 48 42 42 40 49 42 47 48 36 42 43 43 47 41 42
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 210). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 46
# Small base size (How Mundijong Town Centre is being developed 10.4.3 - attachment 1
4 23 42
Performance ratings 69% 47 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
42 Good
(75)
Okay 49 47
22 (50) 39
23 Shire of Serpentine-
Poor 47
(25)
Jarrahdale
10 Industry High NA
4 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average NA
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
47 47 50 45 49 48 50 44 44 50 45 47 49 47 43 46 38 48 47 45
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 228). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 47
# Small base size (How Serpentine Town Centre is being developed 10.4.3 - attachment 1
4 13 40
Performance ratings 57% 40 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
40 (75)
27
Okay
(50) 41 40
36
Shire of Serpentine-
Poor 40
13 (25)
Jarrahdale
17
4 Industry High NA
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average NA
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
40 40 35 37 44 39 44 39 37 43 40 42 37 34 35 42 42 44 39 31
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 189). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 48
# Small base size (How Byford Town Centre is being developed 10.4.3 - attachment 1
10 26 25
Performance ratings 61% 48 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
25 Good
(75)
22 Okay
51 48
26 (50) 42
Shire of Serpentine-
Poor 48
(25)
Jarrahdale
16
10 Industry High NA
Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average NA
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
48 48 43 45 52 50 53 45 38 42 52 45 48 36 41 53 61 48 52 47
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 359). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 49
# Small base size (10.4.3 - attachment 1
Community Development
Ordinary Council Meeting - 15 February 2021Services and facilities for youth 10.4.3 - attachment 1
1 23 35
Performance ratings 59% 44 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
35 (75)
29 Okay
(50) 41 44
39
Shire of Serpentine-
23 Poor 44
(25)
Jarrahdale
11
Industry High 67
1 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 48
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
44 44 43 45 43 47 44 41 40 38 45 41 46 37 37 43 51 45 38 42
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 273). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 51
# Small base size (Facilities, services and care available for seniors 10.4.3 - attachment 1
1 20 28
Performance ratings 49% 39 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
(75)
28 34
Okay
(50) 42 39 39
Shire of Serpentine-
Poor 39
20 (25)
Jarrahdale
17
Industry High 72
1 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 55
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
39 38 50 42 37 40 39 42 36 34 42 36 37 30 30 41 55 41 29 37
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 209). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 52
# Small base size (Access to services and facilities 10.4.3 - attachment 1
for people with a disability
1 22 31
Performance ratings 54% 41 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
Good
31 (75)
31
Okay
(50) 39 41
36
Shire of Serpentine-
22 Poor 41
(25)
Jarrahdale
15
Industry High 67
1 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 51
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
41 41 42 45 37 42 42 46 39 35 45 36 41 31 29 45 61 43 30 41
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 193). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 53
# Small base size (Community buildings, halls and toilets 10.4.3 - attachment 1
5 24 39
Performance ratings 68% 48 Trend Analysis Industry Standards
% of respondents Performance Index Score Performance Index Score
Positive Performance Excellent
rating* Index Score (100)
(out of 100)
39 Good
(75)
51 48
Okay 47
23 (50)
24 Shire of Serpentine-
Poor 48
(25)
Jarrahdale
9 Industry High 78
5 Terrible
(0)
13 18 20
Excellent Good Okay Poor Terrible Industry Average 60
Variances across the community
Performance Index Score
Renting/other#
Home owner
South Ward
Indigenous#
18-34 years
35-54 years
North Ward
No children
North West
Have child
Have child
Have child
Have child
55+ years
Overseas
Disability
Female
LOTE
13-17
Ward
Total
Male
Born
6-12
0-5
18+
48 48 53 48 49 51 48 47 43 49 50 45 50 42 36 49 56 48 42 49
Q. How would you rate performance in the following areas?
Ordinary Council
Base: All respondents, excludes ‘unsure’ and ‘no response’ (n = 316). * Positive Rating = excellent, good + okay
Meeting - 15 February 2021 54
# Small base size (You can also read
